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95

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OF DELEGATES WILL ATTEND 2016

EMPLOYEE ENGAGEMENT SUMMIT 2016 THURSDAY 14 APRIL, 2016 VICTORIA PARK PLAZA HOTEL, LONDON

EmployeeEngagementSummit.com

EVENT REPORT PLATINUM SPONSOR

GOLD SPONSORS

EXHIBITORS


AV AI LA BL E

RE KE G T O N IS FF O TE ER W R S TI C

14 JUL 2016

EMPLOYEE RECOGNITION, REWARD & RETENTION DIRECTORS FORUM BLUE FIN VENUE, LONDON

When it comes to our people then Reward, Recognition and Retention are most definitely the three R’s of engagement. This Directors Forum will focus on what world-class organisations are achieving in these closely linked business critical areas, as the virtuous circle that marries employee engagement to customer engagement, performance and profitability is itself being increasingly recognised. Delegates to our Employee Recognition, Reward and Retention Directors Forum will benefit from a cocktail of expert opinion, academic research and real life case studies from organisations reaping the business benefits, cultural and competitive advantage that comes from an engaged, productive workforce.

21 OCT 2016

INTERNAL COMMUNICATIONS DIRECTORS FORUM BLUE FIN VENUE, LONDON

Following on from the success of our inaugural Internal Communications Directors Forum last year we take an in depth look at the fast changing world of internal communications and how it is increasingly taking on the critical employee engagement role that has too often been neglected by those in HR. The way we work is changing rapidly. Our people are becoming more mobile with access to more and more sophisticated technology. The way we communicate with our people must also change and we will look at how organisations are grappling with the challenges thrown up by the seismic changes in the way we work Delegates will learn how internal communications can deliver effective employee engagement across the entire organisation and how to create a strategy for the entire employee journey. The focus will be on those organisations that are driving towards competitive advantage by getting their employee communications strategies right.

08 ENGAGE AWARDS NOV 2016

WESTMINSTER PARK PLAZA, LONDON

The inaugural 2016 Engage Awards takes will be held on the same day as our flagship Customer Engagement Summit, now in its 5th year and recognised as the largest and most prestigious customer and employee engagement event in Europe. Our aim is to establish the Engage Awards to the same preeminent position. The Awards will showcase organisational excellence and also recognise individuals who have accomplished significant achievements within the customer and employee engagement market. The Engage Awards generates a great return for all entrants. Entering the Awards offers access to our respected judges, networking events and business leaders at the awards night. Entry includes a complimentary seat at the ceremony. Our panel of impartial and highly recognised industry experts will judge this year’s inaugural Award categories which cover strategic areas of engagement capturing examples of excellence from organisations that are directly improving their customer and employee engagement strategies, improving retention, loyalty, productivity and bottom line performance. Good luck and we look forward to receiving your entry!

FOR TICKET SALES AND FURTHER INFORMATION CONTACT: T: 01932 506 300 (press 1)

E: tickets@ebm.media

W: EngageEmployee.com I EngageAwards.co.uk


EmployeeEngagementSummit.com

EMPLOYEE ENGAGEMENT SUMMIT HAILED AS ‘WORLD CLASS’ Around 450 delegates attended our second Employee Engagement Summit last month in London, and the event has been universally acclaimed by delegates, speakers and sponsors as being truly world class. Delegates at the Summit on April 14 at the Victoria Park Plaza were treated to golden nuggets from case study presentations delivered by organisations as diverse as Unilever, BP, HSBC, John Lewis Partnership, ITV and many more.

leading services retailer Timpson, who delivered what many delegates described as a truly inspirational presentation about the organisation’s ‘upside down’ management approach to employees and customers.

There was also a touch of controversy with some widely differing views expressed by rival psychologists on just what employee engagement is and the benefits that it can deliver.

That set the tone for a remarkable day that left the audience looking for superlatives.

The undoubted highlight of the day, however, was an opening keynote plenary from John Timpson, chairman of the UK’s

CONTACT DETAILS:

Dan Keen - Delegate Sales dan.keen@ebm.media T: 01932 506 306

Steve Hurst - Editorial Director steve.hurst@ebm.media T: 01932 506 304

James Hitchinson - Delegate Sales james.hitchinson@ebm.media T: 01932 506 305

Nick Rust - Sales Director nick.rust@ebm.media T: 01932 506 301

Claire O’Brien - Sponsorship Sales claire.obrien@ebm.media T: 01932 506 308

Katie Donaldson - Marketing Executive katie.donaldson@ebm.media T: 01932 506 302

James Cottee - Sponsorship Sales James.cottee@ebm.media 01932 506 309

Fiona Forbes - Event Operations fiona.forbes@ebm.media

Sabrina Clarke - Finance Manager finance@ebm.media

EMPLOYEE ENGAGEMENT SUMMIT 2016 - EVENT REPORT

That’s how we like it and rest assured our 2017 Summit to be held on April 20, 2017 will build on the success of this year and will be our biggest and best yet.

EMPLOYEE ENGAGEMENT SUMMIT 2016 THURSDAY 14 APRIL, 2016 VICTORIA PARK PLAZA HOTEL, LONDON

CLICK TO WATCH - 2016 HIGHLIGHTS VIDEO

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EMPLOYEE ENGAGEMENT SUMMIT

MELISSA HUNGERFORD’S VIEW FROM THE CHAIR As lead chair for this year’s Employee Engagement Summit, I was honoured to set the tone for the day by introducing the concept of ‘Engagement as a choice’ and how we play a role in our own level of engagement every day. Beginning with simple but powerful questions on how present you are, your level of energy and whether it is your choice to be right here, right now. This was done in partnership with interactive technology by Swarmworks. A big thank you to Hector and his team for helping me engage summit participants right from the start. The concept of choice was then underscored by a theme that for me was clearly present throughout the day, which was a more personalised approach to engagement . . . at the heart of the highest impact initiatives was this sense of ‘purpose,’ answering the question ‘why?’ Why do I get up and go to work? Why do I want to work for this company? Why do I want to give my best? Why do I want to help and partner with others? Why does my effort matter? While there needs to be a balance between profit and purpose for companies as highlighted in London Business School’s Alex Edmans’ key note, it is really creating the tangible sense of purpose that strikes the chord with people. It is the relationship between these two elements, profit and purpose, that is the secret formula and no one better than Alex to share hard data on the returns for companies that get it. DR. MELISSA K. HUNGERFORD, VP, TALENT AND LEADERSHIP, COCA-COLA ENTERPRISES

At Coca-Cola Enterprises we speak about “reasons to believe” when we talk about our business plans, our ability to grow, our products and our role in communities and sustainability. This is the fuel that really drives pride, passion and the desire to go above and beyond. This is at the heart of brand

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EMPLOYEE & CUSTOMER ENGAGEMENT, LINKS TO PERFORMANCE & PROFITABILITY

80

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EXCELLENT/GOOD FEEDBACK

“THE DAY NEVER LOST MOMENTUM AND I WAS TRULY INSPIRED – I’LL DEFINITELY BE BACK NEXT YEAR!” EMPLOYEE & CUSTOMER ENGAGEMENT STREAM

85

%

ambassadors. The most powerful example of this was shared by John Timpson himself, bringing his “upside down management” to life with his personally powerful anecdotes. Simply put, he places the emphasis on the people who serve the customers in practical and personally relevant ways. By far, this was the one presentation in this year’s summit that was referenced the most when I spoke with participants. Peter Flade, Senior Advisor for Gallup, rounded the morning off, with a strikingly personal question directed at the entire audience that required everyone to vote . . . on a scale of 1-10 “how do you evaluate your life?” Wow, you can’t ask a more powerful question than that. He went on to talk about how most individuals experience their lives and shared the 5 facets of a great life, beginning with purpose . . . enjoying today, learning something meaningful yesterday. And no surprise, the number one influencing factor is work. And if that initial question was not enough to draw you in and underscore the importance of true engagement, he left us with this to chew on . . . “who your manager is has more to do with your health than your GP.” Needless to say, the morning created a real buzz that carried on to the networking break and set the stage for the presentations in the two adjoining halls. I had the pleasure to chair Hall 1 and there were no shortage of thought provoking presenters, each with one or two things you could easily take away to shape your own approach to engagement. For instance, Alyson Fadil from Sofology shared a complete turnaround and re-branding story with employee and customer engagement at the center, Nicole Dempster from ITV gave some insightful remarks about setting the tone that really resonates with employees and Lesley Uren from PA Consulting gave us a way to segment talent to get closer to the customer.

EXCELLENT/GOOD FEEDBACK

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92

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OF DELEGATES WILL BE ATTENDING THE 2017 EMPLOYEE ENGAGEMENT SUMMIT

“THE OPENING TALKS WERE A GOOD START TO THE DAY AND CAPTURED YOUR ATTENTION FROM THE OFF.”

There were also some examples of technology to connect, involve and engage employees as highlighted by Nupur Mallick from Tata Consultancy and Deepa Ramesh from Millward Brown, but also there were examples of the role of technology in measuring impact with a case study from Unilever jointly presented by Sumeet Verma and Michael Silverman from Silverman Research. While Rob Briner from University of Bath reminded us that we have not quite cracked the code in terms of scientific rigor in defining and researching engagement, you don’t need a meta-analysis to tell us that engagement matters. This value was punctuated nicely by Engage for Success’ Cathy Brown in her presentation on ‘Future of Engagement’ and Grass Roots’ Commercial Director Francis Goss. Hall 1 ended the day on a strong note with a focus on how the world of work is changing and the importance of keeping pace with the implications of these changes on our business and our employees. This was punctuated by Lucy Standing, Vice Chair of Association for Business Psychology, with some provoking thoughts and Nicola Strong’s esteemed panel of thought leaders, Ian Trundle, Rory Lawson and Perry Timms, on the role of learning as an engagement tool in a digitally connected age. We rounded off the day with a networking cocktail reception where I witnessed many engrossed in conversations, exchanging ideas, observations and contact details, building on the momentum created from the summit. I conclude with a thank you to Steve Hurst for inviting me this year and for a great line up . . . a very stimulating and rewarding experience.

CLICK TO VIEW MELISSA’S TAKEHOME MESSAGES VIDEO BOX

EMPLOYEE ENGAGEMENT SUMMIT 2016 - EVENT REPORT

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EMPLOYEE ENGAGEMENT SUMMIT

– VIEW FROM THE CHAIR Last week’s Employee Engagement Summit was attended by 450 delegates and was hailed as a truly world class event. In the first of our two chair reports James Rapinac, Business Solutions Consultant at Gallup gives his take on proceedings in Hall 2 at the Summit…. The place was buzzing and delegates were clearly engaged even before Coca-Cola’s Melissa Hungerford called the plenary session to order a few minutes past 9:00 (easily an on-time departure by any airline’s measure!) Melissa gave her perspective on engagement and the importance of employee choice, comparing employees to customers in the sense that each effectively chooses to engage with either their employer or job, or with a brand or product.

JAMES RAPINAC, BUSINESS SOLUTIONS CONSULTANT, GALLUP

Melissa defined the heart and soul of engagement, leaving it to Alex Edmans of LBS to make the business case. Is business about profit or purpose – and where does this leave engagement? Not an cut and dried either/or proposition according to Alex, who presented his compelling research to demonstrate that engagement is important to business, which requires both profit and purpose to grow in a sustainable way. Timpson founder and Chairman John Timpson followed Alex’s lively and elegant presentation by showing what a profitable and purposeful business looks like. He discussed how he introduced “upside down management” and put front-line employees at the top of the hierarchy, enabling them to do a great job and create happy customers. Doing this requires trust and empowerment. Simple. But not easy.

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INTERNAL COMMUNICATIONS & VOICE THE EMPLOYEE STREAM

81

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EXCELLENT/GOOD FEEDBACK

“THE BEST BIT FOR ME WAS THE WIDE RANGE OF COMPANIES/INDUSTRIES REPRESENTED WHICH GAVE AN INSIGHT IN TO HOW ENGAGEMENT EFFECTS ALL INDUSTRIES.”

Next, Peter Flade senior advisor at Gallup talked about the importance of work in people’s daily lives, and to their wellbeing. Creating an engaged workplace is not just good for business; it’s the right thing to do. Peter shared some best practices of what the best companies do to engage their people. One is having leaders who believe in and live engagement every day with the teams they manage. Another is competent and effective HR leadership that drives change. I was the chair for the Hall 2 presentations, battling jet lag all afternoon as I’d returned from Western US the day before. Happily there was plenty to keep me engaged. There were five topics addressed: Strategy & Leadership; Transformation & Change Management; Employee & Customer Engagement; Technology; and Reward & Wellbeing. Every one of the presentations was excellent and included unique perspectives on engagement.” Highlights from each of the five topics included:

STRATEGY & LEADERSHIP: A presentation on the concept of “job crafting” by Giles McClelland of the University of Central Lancashire to make work more meaningful and enhance productivity and collaboration by allowing individuals and teams to change how they do their jobs. Truly innovative and practical.

TRANSFORMATION & CHANGE MANAGEMENT: Applying physics to boost engagement and performance: an insightful presentation by Jennifer Flint of Isos Housing Group about how she used the fundamental laws of physics in the design of Isos’s engagement programme.

89

%

OF DELEGATES RATED THE DAY’S ORGANISATION AS EXCELLENT

EMPLOYEE & CUSTOMER ENGAGEMENT: Dee Gosney of HSBC presented a case study about how the bank implemented a global employee crowd sourcing programme to tap into the collective intelligence of HSBC’s diverse international workforce. Benefits of this initiative included enhanced innovation and engagement across the bank, bringing fresh ideas and perspectives about how to improve the bank’s employee and customer experience.

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“I LOVED THE FACT IT WAS HIGH-QUALITY CONTENT IN A SHORT, DIGESTIBLE FORMAT”

TECHNOLOGY: Superb presentations by LV= and Swarmworks, but for me the most compelling was BP’s Nick Shackleton Jones case study of BP’s use of technology to build leadership capability as well as measure and drive engagement. He likened this application of technology to a “leadership SatNav”. Inspiring and practical!

REWARD & WELLBEING:

STRATEGY & LEADERSHIP

87

%

EXCELLENT/GOOD FEEDBACK

Hugely informative, fun and entertaining presentations by Decathlon UK and Reward Gateway, but my favourite was the one made by Jane Burgess of John Lewis, who described John Lewis’s innovative approach to “Care in Our Community” and spoke passionately about how commitments are at the heart of John Lewis’s business and culture, not policies and programmes. The final session went a bit long due to lots of questions from the audience for all three presenters, in spite of the ever-louder buzz of conversation that marked the start of the drinks and networking reception. At the reception as well as throughout the day I had a number of conversations with delegates to understand their organisation’s priorities with respect to engagement. A few themes that I heard mentioned were • Strong senior management “buy-in” and support for engagement, coupled with a much greater understanding of the links between engaged employees and performance. • Leadership and management development: How can we help develop our executives, managers and team leaders so they are more effective at engaging their teams? • A desire to move from measuring engagement to improving it.

CLICK TO VIEW JAMES’ TAKE -HOME MESSAGES VIDEO BOX

• Need to identify best practices and practical strategies about how to harness engagement to deliver better outcomes like customer retention. • Interest in a better way to do performance management because the traditional performance review-based approach is not

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THE DAY’S THEMES IN PICTURES

EMPLOYEE ENGAGEMENT SUMMIT 2016 THURSDAY 14 APRIL, 2016 VICTORIA PARK PLAZA HOTEL, LONDON

SUPPLIED BY


THE DAY’S THEMES IN PICTURES

EMPLOYEE ENGAGEMENT SUMMIT 2016 THURSDAY 14 APRIL, 2016 VICTORIA PARK PLAZA HOTEL, LONDON

SUPPLIED BY


SPONSORS PLATINUM Qnnect provides an interactive and dynamic way for companies and employees to improve engagement through communication, information sharing, learning and team development. Qnnect enables highly motivated employees to use secure chat for team communication, participate in active learning quizzes and monitor personal progress. Integrated reporting allows managers and employees to track progress, identify knowledge gaps, and ensure understanding with sustainable team development. Contact Details: Bill Parker, Business Development T: +44 7768 272792 E: bill.parker@qnnect.com W: www.qnnect.com

GOLD Academie du Service UK is the English subsidiary of Académie du Service, the consulting and training firm recognised as market leader in France and pioneer internationally in service culture, employee engagement and customer satisfaction. With more than 250 prestigious clients across various industries worldwide, London has been chosen to be the first subsidiary of their international expansion. Their expertise includes: • Designing the customer and employee experience • Training managers, in-house trainers, and associates to embody the appropriate attitudes to get customer satisfaction • Measuring, communicating and reinforcing service culture in the company to succeed in the long-term Contact details: Claire Bonniol, Managing Director T: 0033 (0) 6 19 99 42 21 E: Claire.bonniol@academieduservice.co.uk W: www.academieduservice.com/en

Cognadev focuses on people assessment and development and has, since 1994, created innovative techniques to identify and leverage talent, manage people risks and empower business. We have, over the past two decades assisted approximately 1000 corporate and consulting clients, globally. The Cognadev assessments involve unique, online systems measuring psychological constructs such as cognition, values, motivation and job-related competence. Our methodologies are based on a systems modelling approach which transcends traditional psychometrics. In terms of training and development, Cognadev introduces professionals to the powerful theoretical models which underlie our assessment products. In terms of consulting, we aim at leveraging assessment and development solutions to actualise human and organisational potential. Cognadev offers the following assessment products: • The Cognitive Process Profile (CPP) • The Learning Orientation Index (LOI) • The Contextualised Competency Mapping (CCM) • The Motivational Profile (MP) • The Value Orientations (VO) Contact Details: E: info@cognadev.com W: www.cognadev.com

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EMPLO OY YEE ENG GAG GEMENT SOLUTIONS JOY RECOGNITION

LEARNING

SUR RVEY V S

COMMUNICATION T

WELLBEING

BENEFITS

Grass Roots deliver innovative engagement solutions that make a more enjoyable work experience. By maximising engagement throughout the employee journey, we help our clients to inspire their people to realise their full potential and deliver results.

COME AND LISTEN TO FRANCIS GOSS AT 12.55 IN HALL 1

Francis, Director Trustee of Engage for Success and Commercial Director at Grass Roots, will explore common pitfalls of employee surveys and provide tips on how to ensure your employee voice strategy increases rather than decreases employee engagement.

CONT TACT US TO SEE OUR SOLUTIONS IN ACT TION engage@grg.com 01442 829273 www.grassrootsgroup.com


SPONSORS GOLD Gallup delivers analytics and advice to help leaders and organisations solve their most pressing problems. Combining more than 80 years of experience with its global reach, Gallup knows more about the attitudes and behaviors of employees, customers, students and citizens than any other organisation in the world. Contact details: Gallup, The Shard, 18th Floor, 32 London Bridge Street, SE1 9SG T: 020 7950 4400 W: www.gallup.com

Great organisations have engaged employees - achieving better performance and better productivity through the effort and commitment of their people. Grass Roots deliver innovative engagement solutions that make a more enjoyable work experience. By maximising engagement throughout the employee journey, we help our clients to inspire their people to realise their full potential and deliver results. Our solutions include: Recognition, Learning, Surveys, Benefits, Wellbeing and Communication. Key Products: Employee Engagement Solutions: Welcome On Board, Living Our Values, Working Together, Celebrating Success, Developing Yourself, Have Your Say, Benefits For Everyone. Francis Goss, Commercial Director at Grass Roots and a Director Trustee of the Engage for Success Foundation will be speaking on Internal Communications and The Voice of the Employee at 12.55 – 13.15 in Hall 1. Contact details: Francis Goss, Commercial Director, Grass Roots E: francis.goss@grg.com W: www.grg.com

Big Brands make big promises. We help to deliver them. We work with our clients to help them meet the challenges of their business. We do this by developing engagement strategies that innovate and inspire, but more importantly drive business forward. So, whatever type of business you are leading, whether you need customer, employee, stakeholder, or brand engagement, we will help you bring your customers and employees with you on your journey. From crafting your communication strategy to telling your corporate story or building customer campaigns, we enable the behavioural change to create growth that helps you adapt to an ever-business environment. Working with businesses across all sectors – from global brands to regional start-ups – we thrive on getting to know each of our clients. Contact details: Sarah Harrison, New Business Manager T: 07581148550 E: Sarah.harrison@instinctif.com W: www.instinctif.com

Jive is the leading provider of modern communication and collaboration solutions for business. Our products apply powerful technology that helps employees, partners and customers work better together. Inside companies, Jive-n interactive intranets and collaborative hubs dramatically improve employee productivity, alignment and innovation. Externally, Jive-x customer and partner communities drive higher sales, better service and greater satisfaction. Millions of users and many of the world’s most successful companies rely on Jive day in and day out to get work done, delight their customers and stay ahead of their competitors. For more information please visit: www.jivesoftware.com Contact details: Lisa Grantham, Director International Marketing (EMEA & APAC) T: 0118 402 6900 E: lisa.g@jivesoftware.com W: www.jivesoftware.com

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MISSION N: 100% COM MMITMENT TO SERVICE CULT TURE

DISCOVER OUR SERVICE CULT CUL TURE BAROMET TER A unique tool measurin ng the correlation between n employee and customer engagem ment Request a copy of our stu udy “The UK & Services” via our we ebsite

contact@academieduservice.co.uk www.academieduservice.com/ /e en @AcademieService Academie du Service UK


SPONSORS GOLD Karian and Box, established in 2006, has built a strong reputation as an employee engagement specialist. We are, first and foremost, experts in how to better communicate with, engage and mobilise employees behind business priorities. We offer three core services, helping organisations to: • • •

Develop the right employee engagement strategy in support of an organisation’s business priorities. Define and conduct innovative measurement of employee opinion and engagement to provide comprehensive and actionable insights. Build and implement creative, high impact campaigns and communications that turn an organisation’s engagement strategy into tangible action.

With 40 in-house specialists, we are now one of the fastest growing companies in the engagement and employee research sectors with a reputation for innovative and unique approaches, and a flexible, trusted, high-quality service that exceeds client expectations. Since starting in 2006, we have continued to grow through the referral and advocacy of clients who have benefited from our services. We work in partnership with some of the biggest UK and international brands, including Aviva, HSBC, BP, Barclays, FirstGroup and The Co-operative Group to name only a few. Contact Details: Ghassan Karian, CEO, Karian and Box T: 01904 654454 E: ghassan.karian@karianandbox.com W: www.karianandbox.com

Qualtrics is a rapidly growing software-as-a-service company and the provider of the world's leading insight platform. Qualtrics' Employee Insights technology combines organisational hierarchy management, rolebased dashboards and reporting, driver analysis, and action planning with Qualtrics’ intuitive survey engine, empowering organisations to manage the entire employee lifecycle—from onboarding and engagement to leadership development and departure. With support from Qualtrics’ HR subject matter experts and I/O psychologists, thousands of Qualtrics customers worldwide are taking control of their employee insights programs and capturing real-time, holistic views of employee sentiment at every level of their organisations. To learn more visit: www.qualtrics.com/employee-insights Contact Details: Ian McVey, Head of Enterprise Sales, Northern Europe T: + 44 (0) 203 4437040 E: imcvey@qualtrics.com W: www.qualtrics.com

Reward Gateway is the world leader in employee engagement software and helps HR departments to attract, engage and retain the best talent. The company’s SmartHub® software is a cloud-based, easy to deploy and use, system that includes built-in employee benefits, recognition products and employee communications tools. Designed entirely around the needs of HR, SmartHub® puts full, real-time control in the hands of HR with an easy to use system backed by 24/7 support. Contact Details: Oliver Munday, Engagement Consultancy Manager T: 0207 229 0349 E: oliver.munday@rewardgateway.com W: www.rewardgateway.com

Founded in 2008 in Germany, our methods entice the participants from their passivity, involve them and give them lots of scope for active participation, networked interaction and creativity. The result: live communication comes to life in the truest sense of the word. Real-time voting, the interactive and networked development of ideas, strategies and solutions and collective games are the very opposite of conventional, cognitively overloaded information events. With 4 offices worldwide and over 3500 meetings & events supported we are focused on turning the audience into participants Contact Details: Héctor A. Venegas, Dipl. Jur. CEO T: +49 2241 12352 25 F: +49 2241 12352 30 M: +49 151 24028571 E: hector.venegas@swarmworks.com W: www.swarmworks.com

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We will be pleased to advise you Please contact us, we look forward to hearing from

SwarmWorks Ltd.

SwarmWorks, Inc.

Langbaurghstraße 17 ͲϱϯϴϰϮdƌŽŝƐĚŽƌĨ Germany

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EXHIBITORS

Brathay is a specialist People and Organisation Development consultancy who believes in people and their ability to create extraordinary, positive change in their organisations. With high levels of expertise and a dynamic approach, we have been engaging employees and helping transform businesses for more than half a century. We design and implement bespoke solutions that deliver significant bottom line impact through elevated employee engagement, enhanced development, improved retention and greater productivity. Our consultants have the rare ability to bring out the best in people at all levels in an organisation, helping them to transform from simply doing to doing something brilliantly. Contact details: Paul Wilkinson T: +44 (0) 844 225 3100 E: paul.wilkinson@brathay.org.uk W: www.brathay.org.uk/pod

Innovation Arts is a hybrid strategy consultancy and design agency. We help organisations to draw on their collective intellect and imagination to think differently, visualise ideas (our graphical recorders are hard at work here today), design solutions and make decisions - together. We know that through collaborative engagement, co-design and play, new possibilities can be created. Our customisable values and behaviours game, Dilemma®, uses Games Science – combining play theory, organisational psychology and technology – to creatively engage and inspire employees. Dilemma® stimulates discussion and debate, promoting the translation of an organisation’s values into day-to-day behaviours. Dilemma® creates a way of measuring how well those values are understood and acted upon in the real world, to help inform organisational learning initiatives and interventions to their best effect. Contact details: Nina Jankelson T: 020 7785 7080 E: nina.jankelson@innovation-arts.com W: www.innovation-arts.com

Fleet Evolution are revolutionising Car Salary Sacrifice provider giving employers of all sizes the ability to offer savings of up to 45% on new cars to their employees, all at virtually no risk and no cost to the company! Fleet Evolution’s approach is inclusive, as a company built as a ‘benefits’ company rather than a lease company our first response to any enquiry is ‘how can we help’ rather than ‘is this worth our time’, we take care of the risk and most of the admin on our customers behalf meaning more employees can now access this valuable benefit. Visit us to learn about our award winning unique approach. Contact details: Sian Phillips, Marketing Executive T: 0844 8483 455 E: marketing@fleetevolution.com W: www.fleetevolution.com

EMPLOYEE ENGAGEMENT SUMMIT 2016 - EVENT REPORT

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Karian and Box Ltd, 1st floor, 22 Lendal, York, YO1 8A A

019 0 4 65 4 45 4 info@karianandbox.com

ww w.karianandbox.com twitter.com/ karianandbox


EXHIBITORS Our Feedback is a unique, independent, transformative feedback service for businesses & organisations in all industries. We aim to bring business leaders closer to employees. Capturing the great ideas from the engine room of your business, maximising the value of all of the experience of your employees and giving them the means to express themselves in a confidential manner. Our Feedback provide a platform for your employees to voice their feedback to us, in confidence. We collect all the feedback, remove all personal information and pass all of the suggestions to you to enable you to bring about change. Contact details: James Battison T: 0800 331 7300 E: james@hearourfeedback.com W: www.hearourfeedback.com

HappyOrNot® helps its clients to develop their productivity, service experience and sales through continuous monitoring and reporting on employee satisfaction and customer satisfaction levels. We serve such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services. HappyOrNot has received several awards and recognition by major medias such as Daily Finance and USA Today, and featured on Fox Business, Bloomberg International, and CNBC. HappyOrNot is currently being used by over 2,000 companies across 70 countries, and to date has collected and reported on over a quarter billion feedbacks. Our clients include Nike, Linkedin, Heathrow Airport, Carrefour, IKEA, Ebay, Dixon's Carphone, DHL, Deutsche Bahn, Sodexo, Securitas. Contact details: Jarkko Sitilainen W: jarkko.sitilainen@happy-or-not.com W: www.happy-or-not.com

Mainframe is a team communication tool for your employees. A recent case study saw 70% of employees state that Mainframe increased transparency and office culture immediately and that overall productivity was increased by 35%! Quick instant chat with colleagues around subjects or channel threads. Unlimited file sharing. Clear assignments distributed through messages sent. Decrease the amount of meetings you have. Decrease the amount of emails to your inbox. Keep employees happy. Contact details: Brad Hagen E: brad@mainframe.co T: 07426013055 W: www.mainframe.co

Persona was established in 1984 and is one of the most respected companies specialising in leadership and personality assessments in Sweden. As certified psychologists using scientific methods and a comprehensive understanding of business, we provide management boards, managers and human resource personnel with risk and potential assessments for employee selection, customised leadership development, enhanced group cooperation and human capital due diligence. We also educate managers and HR personnel in competency based interview technique and personality assessment to increase their assessment skills. Our customers include small to large international businesses within retail, banking & finance, consultancy, recruitment, automotive and tech industries. Contact details: Lisa Brodin Ferraro, Partner T: 0788 494 7279 E: lisa.brodin@persona.se W: www.persona.se/en

EMPLOYEE ENGAGEMENT SUMMIT 2016 - EVENT REPORT

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PARTNERS

Thanks to the collaborative spirit of our Founding Members, the Association has long held a reputation for openness and support amongst its members. Our events and our members’ interactions typically represent genuine knowledge sharing in the interest of furthering the study and practice of Business Psychology. In this context, the ABP continues to encourage and facilitate networking amongst all academics and practitioners in our membership in order to share knowledge and professional experiences. We facilitate this networking through: • • • •

bestpayrollservices.com is the leading provider of reviews and ratings on payroll services. Our objective is to provide businesses a list of recommended services to assist them in handling their payroll, human resources and other important functions within their organisations. Companies that apply to be reviewed undergo a meticulous evaluation process. Contact details: E: info@bestpayrollservices.com W: www.bestpayrollservices.com

Online discussion forums Regional speaker events Local networks’ meetings Annual Conference

Additional networking, coaching, peer-review and mentoring arrangements can also be initiated via our ABP Connections service. Contact details: T: 01625 664540 E: admin@theabp.org.uk W: www.theabp.org.uk

We are a growing, dynamic, voluntary movement promoting employee engagement as a better way to work that benefits individual employees, teams, and whole organisations. Our vision: We want everyone working in the UK to want, and be able, to give their best each day, so that each day is a great day at work, and that workplaces in the UK are thriving, growing and developing through the commitment, energy, and creativity of the people that work in them. Our aims: We want to grow awareness about the power and potential of employee engagement, encourage people to think more about it, and to provoke them to take action where they work.

Ember Services is a customer management consultancy. We deliver financially driven customer management strategies and operational delivery solutions that increase commercial value from customer operations. We target opportunities for improved customer value, increased staff engagement, revenue enhancement and cost reduction all driven from a deep understanding of what drives performance and how to effect change.

Contact details: Cathy Brown, Executive Director E: cathy@engageforsuccess.org W: www.engageforsuccess.org

Founded in 2010, Ember is staffed by customer management strategists, training and people development practitioners, finance and commercial specialists, technologists and operational specialists. We work globally and across industries for organisations of all sizes including retail, financial services, energy & utilities, government and media. Contact details: Sue Rix, Ember Services M: +44 (0) 7494 559488 E: sue.rix@emberservices.com W: www.emberservices.com

Keeping busy executives up to date with reports on the latest IT trends, presenting views from expert analysts and solution providers; EM360∞ offers specialist coverage surrounding Application, Business, Infrastructure, Information and Security Management; making it the comprehensive guide for all aspects of organisational IT. With an established medium for editorial and online resources, we serve a global audience of C-level executives, management and IT practitioners, informing them of the latest developments in their industries. Contact details: Hayden Fenn T: 020 7148 4444 E: hfenn@imipublishing.com W: www.enterprisemanagement360.com

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Relevan nt. Inspired. Real.

Cognadev aims to lead the field in the development of psychological assessments. We W have created innovative and sophistic cated methodologies which transcend the traditional psychometric approach. Our assessments techniques are provided online and scored using algorithmic systems. The psychological constructs measured, include cognition, value u s, motivation and job related competencies. T The following products arre available:

This range of products is provided to HR practitioners, consulltants, employees and individuals and aimed at identifying and optimising talent, managing people risks and enha ancing business performance.

Cognadev is officially launching in the UK at an exclusive breakfast event on 1st June 2016. Contact Bernett (bthornes@cog gnadev.com) for further details.

w www. cognadev.com info@cognadev.com +44 7980 922 552


Big brand ds make big promisess. We hellp to deliver them.

We work with our o clients to help them meet the challenges of their business. We do this by developing engagement strategies that innovate and inspire, but more importantly drive business forward. Contact sa arah.harrison@instinctif..com


EVENTS CALENDAR:

ENGAGE EMPLOYEE EVENTS

14

EMPLOYEE RECOGNITION, REWARD & RETENTION DIRECTORS FORUM

21

INTERNAL COMMUNICATIONS DIRECTORS FORUM

JUL 2016

OCT 2016

THURSDAY 14TH JULY 2016

@EngageEmployee #EngageForums

ENGAGE CUSTOMER EVENTS

23

CUSTOMER ENGAGEMENT TRANSFORMATION DIRECTORS FORUM

SEP 2016

FRIDAY 23RD SEPTEMBER 2016

08

CUSTOMER ENGAGEMENT SUMMIT

NOV 2016

TUESDAY 8TH NOVEMBER 2016

FRIDAY 21ST OCTOBER 2016

ENGAGE AWARDS

20 APR 2017

EMPLOYEE ENGAGEMENT SUMMIT THURSDAY 20TH APRIL 2017

BOOK YOUR PLACE

08 NOV 2016

Phone: 01932 506 300 (press 1) Email:

tickets@ebm.media

Online: EngageEmployee.com

ENGAGE AWARDS TUESDAY 8TH NOVEMBER 2016

Employee Engagement Summit Event Report  
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