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THE INFORMER Provided as a public service by The False Alarm Reduction Assoc. & Ener–Tel Services, Inc.

Fall 2013 Each quarter, Ener–Tel Services generates a false alarm reduction newlsetter as a service to you, our customer. We hope to provide valuable information that will protect you and your home while adding value to your current home security system. In this issue, look for: After-school Safety Tips, p. 2 Fire Prevention Week, p. 3

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Ener–Tel Services, Inc. 4512 Adobe Drive | PO Box 5290 San Angelo, Texas 76902 325-658-8375 www.Ener–Tel.com The Informer, 1

After-school Safety Tips Did you know that 1 in 9 kids aged 5-14 spends after-school hours at home without parent supervision? On average, these kids are alone for about 7 hours each week. We have got a list of tips to help keep them safe when they’re home by themselves. (Continued on page 2.)

Fire Prevention Week October 6-12 is Fire Prevention Week. That week, the National Fire Protection Association (NFPA) will be spreading the word that more fires start in the kitchen than in any other part of the home. Check out our tips on how to keep cooking fires from starting in the first place. (Continued on page 3.) B04418 | ACR–1750531

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After-school Safety Tips There is no Texas law that defines a specific age at which a child may be left home alone. However, there are several factors that should be considered before leaving a child alone. Their age, emotional maturity, and ability to respond to illness, fire, weather or other emergencies are all variables to consider. Whether your child is 5 or 15, it is imperative that you work with them to develop house rules and safety measures.

Prepare & Practice. Use passwords. Establish a password that your children can use with you and other family members or neighbors. This way, if someone comes to the door or calls on the telephone, your children can identify between strangers and trusted adults. Develop a plan. Make sure your child knows how to respond to certain scenarios. What would he do if he smelled smoke, if a stranger knocked on the door, or if the power went out? Does he know how to turn the security alarm on and off? Knowing what actions to take in different scenarios are very important for your child’s safety. Practice, practice, practice. Children regularly practice fire, weather and intruder drills at school. Once you’ve developed response plans at home, practice them with your child. Be sure your child knows what to do in case of fire (see page 3 for more details), inclement weather, and illness. Also, practice turning the security alarm on and off. This will help reduce false alarms in your home.

Protect. A home security system is an important way to protect your family, but a system that is not monitored is not protecting you as completely as it could. When you choose to let Ener–Tel monitor your alarm system, you gain access to new technology that keeps you informed about what’s going on in your home. So even when your children are home alone, they aren’t. • Know when they get home. With Ener–Tel, you can be notified via text message or email when the child enters the home and reactivates the alarm, ensuring they are safely inside. Video verification is also available to accompany these alerts so you can verify who is entering and exiting the residence. These alerts can be viewed on your smartphone, tablet or desktop computer. • Know what they do once they’re home. Cameras placed throughout your home can help you monitor their after-school activity. The ability to keep an eye on your child, even in your absence, can provide peace of mind. • Know they’re in good hands if something does happen. If your alarm is tripped for any reason, agents from our monitoring station will be in contact with both you and your child while police are en route.

The bottom line... Make sure to cover your bases, then relax. With the right preparation, practice, and protection, both you and your child will be comfortable with spending after-school time alone. For more information on how Ener–Tel’s monitoring services can protect your family, call 325-658-8375. The Informer, 2

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The kitchen is often at the very center of family life – but leave cooking unattended in the kitchen and you could have a serious fire on your hands. Cooking equipment is involved in roughly 150,000 home fires per year, and many of those fires start because people aren’t paying attention. While a few minutes may not seem like much time to be away from what’s cooking, that’s all it takes to start a fire that could destroy your home and harm your family. That’s why the NFPA has chosen the theme “Prevent Kitchen Fires” for Fire Prevention Week, October 6-12, 2013. Take some time that week to visit firepreventionweek.org. That website provides valuable safety resources for family members of every age. Teaching your family about fire safety ensures that they know what to do in the event of a home fire. This is knowledge that could save their lives. Home fires can be devastating, but by following these guidelines, you’ll be helping to make your family safer. • Does a grown up always pay attention to things that are cooking? • Are things that can burn (like dish towels, curtains or paper) at least 3 feet away from the stove? • Do children and pets stay out of the “kid-free” zone (3 feet from the stove) when an adult is cooking? • Does your family have working smoke alarms and a home fire escape plan? For a complete list of fire prevention tips, please visit firepreventionweek.org. Reproduced in part from NFPA’s Fire Prevention Week website, www.firepreventionweek.org. ©2013 NFPA.

Did you know that it is more likely for your house to catch fire than to be burglarized? With an Ener–Tel residential fire alarm system, you’ll know your home is protected. If a fire does break out, our alarms will alert you immediately, giving you time to reach safety. Ener–Tel’s fire alarm systems are also supported by 24x7 monitoring, which means the appropriate authorities will receive your alarm within seconds. Many homeowners rely on smoke alarms they purchased from a hardware or big-box store. The problem with that? Over 20% of these smoke alarms in homes aren’t working due to dead or missing batteries, or have been disabled due to repeated false alarms.

The professionals at Ener–Tel have a better way to approach this crucial area of life safety. Ener–Tel is uniquely qualified to design, install, service, test, and monitor fire alarm systems for your home. We are one of only nine U.L. approved fire alarm installation companies in Texas. We continually train our staff and maintain NICET certified professionals at all levels. Working with Ener–Tel for your home’s fire alarm needs guarantees that only qualified professionals are handling your family’s safety.

For the best in fire protection, schedule a free consultation with one of our residential fire experts today. The Informer, 3

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Presorted Standard U.S. Postage PAID San Angelo, Texas Permit No. 240

False Alarms One study found that 20 percent of alarm systems trigger 80 percent of false alarms. If you have any questions about how to operate your alarm, please don’t hesitate to call us. One of our technicians would be glad to give you a free tutorial on the proper operation of your system. Once you’re confident that you can operate your system, you’ll be more likely to use it. And that will make you safer! We’re here for you. Let us know if we can do anything to help you out.

Referrals The best endorsement we can get is when our customers tell their friends about us. If you’re happy with your system and know of someone who’s looking to protect their home, family or business, let them know about us. Not only will they have the best protection available, but you could also stand to make $50. That’s right. If you refer someone to us and they sign up for our services, we will send you 50 bucks. We call that a win-win.

Websites We’re excited to tell you that we are launching our new website in a few weeks. The new site will be easier to navigate and will be a valuable safety resource for your and your family. We are also implementing a new blog that will provide a great place for you to interact with us. Keep an eye on Ener–Tel.com and let us know what you think.

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The Informer - Fall 2013