User’s Guide to
Garritan Jazz & Big Band
Getting Help The first place to look for a solution to any problem you may be experiencing is this manual. Please read the manual before contacting support. Next, check the readme files which contain important information and all last minute changes that haven’t been available when printing this guide. Also, you may find an answer to your problem using the Kontakt Player’s on-screen help. You can access support by going to the Kontakt Player About screen, opened by clicking on the NI KONTAKT logo on the player. Choose the support tab of the About Screen to find a series of buttons directly leading you to the Native Instruments Online Knowledge Base and to the Online Support front-end. The front-end will ask you for all information about your hardware and software environment, to better assist you. In your description, you should include a description of the problem, the steps you have taken to try to remedy the problem, the specs of your computer, and a description of your software and hardware. IMPORTANT: For support & authorization for the Native Instruments KONTAKT Player, please contact: register@native-instruments.com or Native Instruments Tech Support at: (323) 467-2693 (US).
Garritan Jazz and Big Band is a dynamic library that is evolving and growing. Please check the support area of our website at www.garritan.com for the latest up-to-date information, troubleshooting, FAQs, helpful hints and tutorials. Another resource is the support forums. On the Forum tab of the About Screen is a button directly connecting you to the Garritan forum and the Native Instruments User Forums where you can discuss problems directly with other users and with experts from NI moderating the forum. Whenever you encounter problems, you should also check if you have installed the latest update. The version number of your software is displayed on the first page of the About dialog. Updates are released regularly to fix known problems and to improve the software. You can find a link to check for the latest update in the About dialog, in the Readme file or at www.native-instruments.com. Information and help are also available at the Garritan website. If you can’t find a solution to your problem by any of the above methods, please email us at support@ garritan.com. The best way to get the help you need is by giving us plenty of detailed information about the problem you are having. We do ask you to read this guide thoroughly and exhaust the other avenues of support before contacting us. REGARDING THIRD PARTY CUSTOMER SERVICE: Please do not call Garritan Libraries for technical support regarding the Kontakt Player or any other third-party application or program. All Kontakt support issues are handled primarily by Native Instruments. Please contact the respective companies for support. For the Latest… For the very latest news, tutorials, MIDI files, tips and techniques, updates, FAQs, and more, please visit our website at www.garritan.com. 70