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AFRICA

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EDITOR’S NOTE Heads of Departments Editor in Chief Daemon Sands daemonsands@littlegatepublishing.com Director General Don Campbell doncampbell@littlegatepublishing.com Editorial Research Manager Alex Smith alexsmith@littlegatepublishing.com Editorial Assistant Daisy Jones daisyjones@littlegatepublishing.com Sales Director Tyler Harrison tylerharrison@littlegatepublishing.com

I

nvestment and rapid change in the last decade has turned Africa into a region ripe with opportunities for investors who are will to participate, as well as profit from the continent’s development.

As stability steadily increases, reducing the risks that have longdeterred investors has been a sorely overdue positive change,

Sales Manager Emlyn Freeman emlynfreeman@littlegatepublishing.com

impacting on the ratio of people of working age to dependants, which

Commercial Manager Kaye Kalu kayekalu@littlegatepublishing.com

this that, across the majority of the continent, multi-party democracy

Corporate Director Anthony Letchumaman anthonyl@littlegatepublishing.com

has had noteworthy effects on the overall economic growth. Add to has been firmly established and it’s clear that Africa is pulling itself out of a vicious circle of low economic growth spiralling around conflict instigated by poverty.

Lead Designer Alina Sandu studio@littlegatepublishing.com

All of these factors have contributed to a steadily improving business

Publisher Stephen Warman stevewarman@littlegatepublishing.com

aimed at improving transparency and halting corruption. These have

Any enquiries or subscriptions can be sent to info@littlegatepublishing.com ENDEAVOUR MAGAZINE is published by Littlegate Publishing LTD which is a Registered Company in the United Kingdom. Company Registration: 07657236 VAT registration number: 116 776007 343 City Road London EC1 V1LR

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environment, helped by a range of global and regional initiatives benefited the natural resources sector, in particular, just as a wave of oil and gas discoveries confronts a new group of countries with the need to manage resource contracts and revenues wisely. At the same time, striking growth rates in countries that lack such resources, including Ethiopia, are pointing the way to a more stable, prosperous future in which growth is built on a more diversified base. Point blank, African countries require investment partners to help them not only confront but also exploit the particular challenges and opportunities they face. Job creation is vital to overcoming the high unemployment rate of the youth and this has finally become a sweeping trend thanks to the private sector.

omissions or errors. The points of view expressed in articles

Expanding trade and investment has proved vital to ensuring the

by attributing writers and/or in advertisements included in this

sustained and equitable creation of jobs.

magazine do not necessarily represent those of the publisher. Any resemblance to real persons, living or dead is purely coincidental. Whilst every effort is made to ensure the accuracy of the information contained within this magazine, no legal responsibility will be accepted by the publishers for loss arising from use of information published. All rights reserved. No part of this publication may be reproduced or stored in a retrievable system or transmitted in any form or by any means without the prior written consent of the publisher.

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Endeavour Magazine | 3


CONTENTS

29

OK Zimbabwe

FEATURES

11

Abengoa Water

4 | Endeavour Magazine

7 11 19 23 29 33 39 45 51 65 70 76

World Oil Tanzania Expansion And Consolidation Abengoa Water The Special Touch Of Abengoa Civicon Positioning For The Future Afritech Resources Overcoming Challenges OK Zimbabwe Retail Royalty Volta River Authority Power To The People Of Ghana TCAA High Altitude Ambition Botswana Power Corporation Power For The People NWSC Water For All DHL Nigeria The Customer Is King SWACAA Soaring High Kenmare Resources The Mona Lisa Of Mozambique


51 NWSC

84 90 96 102 108 114 118 122 126 130 134

ZB Financial Holdings Limited Banking on Zimbabwe DairyHill Investments A Business As Strong as Diamonds Bindura Haulage Keeping Trade Moving G4S Zambia A Legacy Of Security Murzah Oil Company Keeping It Real IPP Resources Finding The Gold Nyanza Bottling Company Message In A Bottle Altech Alcom Motomo Communications Anywhere Sealake Industries 40 years of delivering value MM Integrated Steel Mills Steel The Best Ekurhuleni Municipality A Major Part Of The Future

45

Botswana Power Corporation Endeavour Magazine | 5


6 | Endeavour Magazine


WORLD OIL TANZANIA WWW.WORLDOIL.CO.TZ 255 22 2862079

EXPANSION AND CONSOLIDATION WRITTEN BY DON CAMPBELL

Growth is on the table for World Oil who is in the process of constructing a new terminal as well as expanding its fleet of trucks. Established in 1999 and having originated from the Bidyanguze Group of Companies, the company has kept true to its roots since its inception and has learnt many valuable lessons through the current oil crisis. Endeavour spoke with executive director, Hekima Bidyanguze.

Endeavour Magazine | 7


WORLD OIL TANZANIA

In a nutshell, the business practices of World Oil are fairly straightforward on the surface revolving around the importation, distribution and marketing of petroleum products.

“T

hese activities have led to some changes since we

transportation. While the products and services will stay the same,

originally began because as of today, World Oil is a million

they have always insisted upon development to put themselves

dollar company that is constantly seeking to develop its

into a position from which they can offer more efficiency and a

various aspects of businesses,” Hekima tells us, “We have achieved

higher quality of both products and services to their clients.

our impressive turnover growth over the years by developing our

“Currently we are in the process of constructing a new terminal

network and services to better serve the needs of the customers,

and parking yard,” he says, “And we are also acquiring new trucks

suppliers and end-users,”

for the improvement of our transport services,”

To achieve this there are a series of mechanisms in place that ��������������������������������������������������������������� have been devised and relied upon over the years. With regards to ��������������������������������������������������������������� ������� ������they ��� ����������������� ���� ������� ����������diesel ��� products, offer premium motor sport and automotive ���� �������� ����� gasoil and services-wise, they offer storage facilities and fuel ����������������������������������������������� �������� �� ���

These changes will add to an already impressive facility where currently they have 100 trucks and 100 trailers for the transportation of their products in East and Central Africa zones covering Zambia, Burundi, Rwanda, DRC Congo and Malawi. “We have a fuel terminal consisting of sixtanks with storage

������������������������������������� Leaders in ������������������� ��� ������������������������Petroleum Equipment ���� ���������� ���������������������������������������������� �������������� ������������������������� ���������� ��� �� ���������������� ���������������������������� ������������� �������� ��������������������������������������������������������������� ������������������� ������������� ��������������������������������������������������������������� ��������������������������������������������������������������� ����������������� ��������������������������������������������������������������� ��������� ����������������������� ������� ������ ��� ����������������� ���� ������� ������ ��� ����������������� ���� ������� ������� ���������� ���������� ��� ���

capacity of 5.5 Million litreseach situatedon plots nos.37 and

��������� ��� ���� ������� ���������� �������������� ��� ������ �������� �������� ����������������������������������������������� �������������������������������������������������������������������� ����������������������������������������������� �������� ������������� ������������������������������������� ����������������������������������� ������������� ������������������������������������� ������������������� aders in Petroleum Equipment ������ ������������������� Leaders in ������������������������ ���� ��������������������������������������������������������������������������������������������� ������� ���� ������������������������������������������������������������������������������������������� ������������������������ ���������� ���������������������������������������������� ���������������������������������������������� ���������� ����� ����� ��� �������� ���� ��������� ������ ��� ����������������� ���� ������� ���������� ��� �������������� ������������������������������������ �������������� ���������� ������������������������� �������������������������������������� ����������������������������������������������� ���������� ������������������������� ������������������������������������� ���������������������������������������������� ���������������� �� �� ����������������The������������������� ������������ leading provider of ������������� ���������������������������� ������������������������������������ ������������������������ ������������� ���������������������������� ������������������������������������������ quality ���������������������������������������������� equipment used in �������� ������� �������������� �������� the������������������������� Petroleum, Mining, ��������������������������������������������� ������������� ������������������� ����������������������������������� ������������� ����������������������������������� Petrochemical, ����������������� ���������������������������������������������� ����������������� ���������������������������� ����������������������� �������� Manufacturing and ��������� ����������������������� ����������������������� ��������� ��������������������������������������������� �������������������

of 2 million and 4 million litres, which were built in partnership with

�������������

�������� ��������

Cement Industries in East and Central ��������� ��� ���� ������� ���������� �������������� ��� ��������� ��� ���� ������� ���������� �������������� ��� ������ ������ �������� �������� �������������������������������������������������������������������� Africa ��������������������������������������������������������������������

��������������������������� ����������������� ����������������������������������������� ����������������������� ������� �������� ���� ���������� ������ ��������� ��� ���� ������� ���������� �������������� ��������� �������� ����������������������������������������������������������������������������������������������������� �������������������������������������������������������������������

����������������������������������� �����������������������������������

38 and a second terminal consisting of four tanks with a total storage capacity of 35,900,039 situated on plot no.35 and a third terminal, which currently has two tanks and astorage capacity of 17,879,228litresin total,which is situated onplot no.36,” he describes, “Construction is in progress to add two more tanks.” Besides the said facilities, the company owns a depot consisting of one tank with capacity of 3.1 million litres at Kigoma, in thewestern part of the country adjacent to Lake Tanganyika and the company also owns a pair of depots in DRC Congo with capacity Congolese Nationals . Hekima assures that these facilities host the most advanced

Petroleum Equipment

technology available and are managed by highly trained and developed personnel, all of whom are very knowledgeable in the market environment. It is no secret that the oil industry is currently proving to be a challenging environment to operate in and this is due to various factors, which lead to non-achievement ofplanned goals, which can put further plans and targets into jeopardy. Currency fluctuations of the Tanzanian shilling against the dollar, especially where payment is made in terms of dollars can put strain on the company coffers and this isonly aggravated by the price fluctuation for petroleum products themselves, which forces the Government to appoint regulators for the importation of petroleum products who set the selling price of oil to avoid

Head Office: Nairobi Regional Offices: Uganda, Tanzania and Rwanda

8 | Endeavour Magazine


commotion in the industry. Interest rates, at the moment, are very

of responsibility and integrity,” Hekima explains, “This helps them

high in financial institutions so when money is needed to safeguard

to maintain faithfulness and be responsible to the company.”

employees, subsidise business and invest in new projects,borrowing proves to be very costly.

Training is provided to staff and this includes safety educationconcerning the use of fire fightingfacilities and how to

Interruption in electricity supply increases the expenditure on

deal with fire accidents whenever they happen. Drivers are trained

fuel to run generators just to enable operations to continue, which

on how to deal with mechanical issues, so as to enable operations

is a sad reminder of the number of businesses operating in the top

to continue and of course there is a great deal of training for staff

echelon of supply and demand who suffer inspite of the fact that

in marketing techniques to allow for efficient service to customers.

the Government is doing its best to provide reliable infrastructure.

“The individual staff training is important because efficiency

However with the recent commissioning of the source of energy

and effectiveness is increased,whileadding value to the company,”

from Gas in the Southern part of the country in Lindi & Mtwara

Hekima reminds us.

,the future is bright and a solution to the erratic electricity supply problem. “The other problem that we face is a shortage of skilled personnel and professionals,” much of the Tanzanian population have achieved quite an acceptable level of

The company has started to implementnewcapital investments andto employmodern facilities and techniques in order to satisfy

education, However most upcoming

the demand of the market, Hekima says, “Also, we plan to expand our business by investing in machines and tools, while increasing the number of professionals in order to satisfy the prospective customers’ demands.We are therefore recruiting heavily,”

youngsters are lacking in professional experience. . Some of Those

Along with the aforementioned developments, there is a great

who are trained and have experience often leave Tanzania to seek

expectation for the future of World Oil with an anticipated growth

green pastures elsewhere and this creates a deficit and void within

in profitability and value, as well as a surge in market share. But

Tanzania. This means that World Oil isvery proud and protective of

Hekima is quick to highlight that, “Our new developments will help

the 300 personnel that it employs.

us gain an increased socialawareness through our recruitment and

“The staff have to adhere to the Tanzanian labourlaws and the

employment opportunities,”

company policiesthat are in place to maintain the highest standards

Loading gantry and fuel tanks Endeavour Magazine | 9


Traditional Ghanaian dance celebrating water during the official inauguration of the Accra desalination plant 10 | Endeavour Magazine


ABENGOA WATER WWW.ABENGOA.COM 34 954 93 70 00

THE SPECIAL TOUCH OF ABENGOA WRITTEN BY DON CAMPBELL

Innovation is what Abengoa has always been about. Founded in 1941 in Seville, Spain, the company has been working at the forefront of the construction and technology sectors. Applying innovative solutions for sustainability in the environmental and energy industries, with long-term value for shareholders and customers, has been the hallmark of this company for the past 70 years, but what does it take to keep the water flowing?

Endeavour Magazine | 11


ABENGOA WATER

Speaking with Abengoa Water Chairman and CEO, Mr. Carlos

Cosín Fernandez, we sought to discover what the new developments were at Abengoa Water and how they would affect its vast empire.

C

arlos Cosín explains that Abengoa Water is a dedicated arm

thanks to the aforementioned R&D and proprietary technology and

of the international technology and infrastructure company

its experience and expertise, it is developing desalination plants in

Abengoa, which is centered around promoting, developing

several key geographies, such as Asia (China & India), Latin America

and operating water-treatment plants, especially in the desalination business. “To reach our goals, we have a carefully designed strategy,”

(Peru) and Africa (Argelia, Ghana).

BENEATH THE SURFACE

Carlos reveals us, “This is based on developing our own technology,

Abengoa specialises in two high-growth sectors - energy and

which enables us to find innovative solutions in the water-

environment - in which Carlos Cosín says it is an international

treatment sphere.”

leader.

These research and development programmes focus on

“There is a growing international demand for innovative

improving efficiency with existing water treatment technology, as

energy solutions in the field,that prioritise those that use clean

well as developing new and improved technologies and techniques.

and inexhaustible sources are essential,” he says and the company

In keeping with the philosophy of innovation, the company is

creates facilities that converts energy from renewable sources into

focused on keeping sustainable development at the forefront of

electricity and biofuels, as well as constructing transmission lines

its mandate.

that support electricity networks.

Mr. Cosín, who is in charge of defining and leading the global

“We are specialists in turnkey projects and operating energy

strategy of Abengoa Water, a company formerly known as Befesa,

assets with a high technological component such as solar-

considers it no act of luck that they have become key player in the

thermal (CSP) plants, transmission lines, biofuel production plants,

world water sector, “We either own the plants we operate or we

cogeneration plants,” he says.

operate them for third parties under long-term contracts,” he says.

There are a number of key areas that Abengoa are particularly

He also describes that they promote the Public Private Partnership

interested in. To facilitate its further growth into the green energy

or PPP, model of contracting, “We have been successful in

sector it has interests in solar electricity and biofuels, “We promote,

developing PPP projects under a host of different conditions and

design, construct and operate electricity generation plants that

a range of clients,”

use solar and photovoltaic technology as well as plants for the

For example, as a leading company in the desalination sector,

12 | Endeavour Magazine

production of biofuels for transportation uses.”


In fact, Abengoa is an international name in developing second-

massive use of raw materials and non-renewable energy sources

generation biofuels. But of course the traditional business, that of

and develop new technologies to promote efficient resource

power transmission, is still a primary area of activity. It is revealing

management and the use of clean energy, while lowering CO2

that a business with such a diverse set of interests can still boast

emissions into the atmosphere.

being one of the main private concession holders of transmission

For Abengoa, sustainability is the cornerstone of company strategy and its businesses are geared towards achieving

lines in Latin America. Abengoa Water, where the crux of our article is focused, is highly committed to environmental sustainability and with the ongoing growth of the population, the need to improve living conditions in developing countries and to manage climate change is putting pressure on resources, which is why Abengoa Water’s main activities in the water sector include producing drinking water from sea and waste water. “We work towards sustainability,” Carlos tell us, “Offering workable solutions to create new sources of water, such as desalination and reuse of industrial and municipal waste, to name a few.”

sustainable development and management that can reduce the negative impact of operations on the environment. “Our success lies on two different pillars,” we are told, “Firstly, innovative, in-house technology and an ability to offer the best possible solution to the needs of its clients.” Maintaining its position at the forefront of innovation, with over €8.3 million spent on R&D this year alone – making our total accumulated R&D investment 41,7M€ since the inception of our R&D department, Abengoa structures and organises its research, focusing on developing inverse-osmosis desalination technology and treatment technology to make sea water and waste water drinkable in areas where fresh resources are scarce. The second pillar of success is the ability to offer unique

THE SPECIAL TOUCH OF ABENGOA

solutions that adapt to each specific situation and to the needs

Given the current global economic and environmental context,

of its clients, “Our primary focus is the municipal client where

there is an apparent need to both introduce processes for lowering

we provide innovative solutions for these clients who are trying

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ABENGOA WATER

to find alternative and secure sources of water. Additionally, we

alleviated. As many of the affected countries and Governments do

are diversifying our portfolio by focusing on industrial clients as

not usually have the financial resources to address these problems

well, related to the mining, fuel (oil and gas) sectors as those who

there is an opportunity for private sector companies to invest in

require water resources for the development of their production

water management, build infrastructure and solve these problems

processes.”

and this is where Abengoa Water comes in.

In 2015 Abengoa was awared as Water Company of the Year for its outstanding work and the company can also boast of several awards acknowledging its work in the desalination sector (Desalination Company of the Year 2009 and again in 2013). As a project developer, several of its flagship projects have also been presented with awards and honors. How does the Water Lie Water scarcity is a major global issue not only for the areas with great desertification and aridity, indeed, as climate change continues, water shortage will extend to other areas. Added to this problem is the current lack of water treatment plants and the fact that industries are large consumers of water themselves. Mr. Cosín explains that large investments are needed to upgrade existing facilities and develop new infrastructures so that the problems of scarcity and pollution of water resources can be

Reverse osmosis racks and pumping facilities of the Accra desalination plant 14 | Endeavour Magazine

EMPLOYEES One of the key resources the company believes in investing in is its staff. Abengoa employs 24,748 employees internationally, while Abengoa Water employs 391 employees. “People

are

the

principal

value-generating

asset

and

fundamental wealth of the organisation and therefore we place a high importance in creating ideal conditions for staff development.” Carlos tells us. Encouraging and facilitating internship programmes through agreements with universities, vocational training institutes and business schools, through the Abengoa Foundation, FOCUS, is considered vital, as is the use of specialized professional networks as a recruiting tool to identify talent, which is especially important when it comes to their investments in locations such as Africa.


ABENGOA IN AFRICA For Africa, water scarcity, water pollution from agricultural, mining and industrial activities and insufficient infrastructure are some of the main problems. There is also a definitive problem of access to water and sanitation in Africa, with approximately 358 million people currently lacking access to clean water and sanitation on the continent. This has provided an opportunity for Abengoa Water to develop several important projects. The Accra Sea Water Desalination plant is the first one of its kind in Ghana and at a total cost of €126 million; it was a sizeable but essential investment. As a combined effort of Abengoa, the World Bank and African financial institutions, the plant, which has been treating water since February of 2015, is able to supply 60,000 m3/d of fresh water, sufficient for 500,000 residents within the vicinity of Accra and the surrounding areas. “The plant uses advanced pretreatment technologies, like ultrafiltration membranes, with reverse osmosis membranes to produce the safest fresh water supply to the Great Accra’s region.

“inge® supplies advanced membrane technology which is a key component in water treatment processes. The most recent co-operation with Abengoa for a sea water desalination plant in Ghana was our first joint project with excellent results. We are proud to be a preferred technology partner of Abengoa.” Ralf Krüger, Director Sales at inge GmbH, Germany

It will be operated by Abengoa for 25 years and then the asset will be passed over to the client, in this case Ghana Water,” Carlos says.

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Endeavour Magazine | 15


ABENGOA WATER

Accra is not the only African focus. The Agadir Desalination

Desalination is the faster, more reliable option to ensure water

Plant in Morocco marks a new page for both the company and

supply for local population and businesses. This project is able

the country, since it will become the first project that the National

to produce enough water for almost half a million people, from

Power and Drinking Water Office (ONEE) has developed under a

seawater, which has the additional advantage of helping to protect

public-private partnership (PPP) system, putting Abengoa at the

other water sources in the area.

forefront of this model in Morocco.

Furthermore, water coming from the desalination plant is

Agadir is a water-starved city with an average of 291.9mm of

already thoroughly treated and sanitised, which means that the

rain every year, meaning that it struggles to meet the demand for

plant can produce over 60,000m3 of clean, fresh water every day,

drinking water. With a booming tourism industry, driven by mild

making sure that the days of no water coming out of the tap are a

temperatures and natural beautiful beaches, this city needs to keep

thing of the past.

developing and ensuring its growth.

Community education and understanding is important for

This project, which will be the largest desalination plant in the

Abengoa Water and so the establishment of a fluent and open

country, will contribute to the major development taking place

relationship with the local community is essential for both sides to

in this region, especially in the tourism, agri-food and industrial

benefit from such projects. This includes open ceremonies and a

sectors of the city. This plant will produce 100,000m3 of water per

community outreach centre at the plant to allow citizens of Ghana

day once it is finished, enough water for almost 500,000 people.

to come and be educated on how the plant works.

This project offers a perfect example of Abengoa’s unique

“With the plant, the Greater Accra region can continue to

brand of solutions. Abengoa was the only company that responded

develop, both from a residential and industrial viewpoint, making

to ONEE’s final RFP, as it saw the opportunity where other

sure that Ghana continues to grow and expand.” Carlos Cosín says.

competitors only saw risk, thanks to the company’s expertise in

Of course this project was also possible thanks to the support

the local market. This is the first BOT contract in the water sector

of Abengoa’s partners, the Sojitz Corporation as well as Hydrocol.

in Morocco. Abengoa signed the contract and reached the financial

Abengoa has an excellent track record of working with international

closing of the project all within 2014 and has started construction

and local partners to make sure that the best possible solutions are

in early 2015.

always supported by experts in their field.

There are also Abengoa Water’s three desalination plants in Algeria – Tenes, Skikda and Honaine, representing an overall investment of $575 million – which offers a total production capacity in Algeria of 500,000m3/day. This allows for drinking water to be supplied to a population of more than 2,500,000 people. Other water projects include the water treatment plant of Cunene, in Angola, with a capacity of 16.3 million litres of water a day. “Over 230 million people worldwide depend on desalinated water daily as it is a reliable and sustainable way to ensure supply that conforms to WHO standards,” Carlos reveals.

CHALLENGES OVERCOME

THE FUTURE OF ABENGOA WATER Research and development is an ongoing priority for the company. Carlos Cosín reveals that solar desalination shows great promise and is useful as many arid areas needing water the most do have an abundance of sunlight. This has prompted several countries to invest in projects finding new ways to blend these two sustainable technologies together. “Solar-powered desalination faces its own set of challenges,” he adds, “Since desalination plants need to be near the coast, where solar radiation is not as strong.” In line with this new approach, Abengoa is developing the AlKhafji desalination plant, the world’s first large-scale solar-powered

As often they find themselves laying down fresh lines of

set up. This project will be built in conjunction with Advanced

infrastructure, there are a number of hurdles that need to be

Water Technology (AWT) in Saudi Arabia and will deliver 60,000m³

overcome in the African projects. For example, in Ghana, while

of fresh water being produced using only solar energy.

rich in water sources, the population suffered from a lack of a

“People, industry and agriculture depend on this resource for

proper, reliable supply of water due to geographical problems and

their normal operation, this makes water management as critical an

demographic expansion in the area. For Ghana to continue being a

issue for survival as the supply of energy.” Carlos Cosín concludes.

leading force of growth and security in the continent, its leadership knew that it had to made smart choices to bolster its economic growth. 16 | Endeavour Magazine


Desalination


18 | Endeavour Magazine


CIVICON WWW.CIVICONKENYA.COM 256 31 2260074

POSITIONING FOR THE FUTURE WRITTEN BY DYLAN DIXON

We featured Civicon last year regarding their role as one of the major players in the mechanical and civil engineering industry and a leader in Cranage, Erection and specialised transport. A proactive company with a strong belief in the development of skills enhancement, they have continued to influence the rise and growth of the industry’s standards within the country of Kenya.

Endeavour Magazine | 19


CIVICON

Celebrating its 40th anniversary this year as one of the largest

engineering firms in Sub-Saharan Africa, Civicon has been involved in iconic projects in the region, including working under some of the harshest conditions to build roads in war-torn South Sudan for the World Food Program.

W

hat makes Civicon different is how it has refined the art

Civicon believes in the development of local workers to help

of doing business in underpenetrated areas and delivering

develop the ongoing growth of the economies of the countries

where many engineering firms don’t have the expertise or

where they work. Valuable experience is available for local

the skills to carry out the work. Under the group company TransCentury, Civicon runs a

tradesmen, including working on construction projects for fuel heavyweights like Total and Shell.

technical training program in conjunction with technical schools

“We have 2000 employees deployed in various projects,” Jason

in the region. The programme is aimed at improving the quality

says, “And training is on an on-going basis, especially Health and

of technical skill in the region and bridging the gap that currently

Safety, which is a key element in the projects we undertake.”

exists as some specialised skills are sought from outside the SubSahara.

As a diverse organisation, employees have the opportunity to work in a company that has the stability and control of the entire

There has always been a spirit of innovation at Civicon and

supply chain with their considerable in-house resources. They

each office in their wide African footprint is a reflection of this.

also have the opportunity to contribute to projects that work on

Their Uganda office is a fine example, originally set up as a transit

a turnkey basis, allowing exposure to the entire layout of a project

point for their trucking business to enable logistical support for the

instead of just a single facet. For clients, this eliminates the need

vehicles that were primarily transporting food aid from Kenya to

to juggle the management of multiple contractors on site and for

Southern Sudan for the United Nations. To meet this need they

employees, it gives them the chance to gel and communicate better

registered the company and set up in Kampala with an office and a

as a team.

yard. However, they were awarded an additional contract to work

As a major transporter on- and off-road in East and Central

with IDP, the Internally Displaced Peoples camps, to transport food

Africa, Civicon is ideally positioned to provide superior logistical

aid into Northern Uganda.

support to their projects. A prime example of this is the work

This proved a prestigious move as it gave them an opportunity

they do for various breweries around East Africa. Arriving in one

for substantial growth. To meet demand they established bases

piece, storage vessels imported from European countries pose an

in Lira, Gulu, Pader, Kitgum and Bundibugyo in the West as well

interesting logistical problem, requiring the use of tailor-made low

as developing a novel design for the fleet of 40-foot semi-trailer

loaders to transport them to their end location. Once there they are

trucks that allowed them to be ultra-competitive in the market

offloaded by a crane or gantry, Civicon constructs the foundations

place without sacrificing any of their potential to complete the

for the vessels and even proceed with piping and ensuring the

tasks.

vessels meet QA/QC requirements.

Jason explains that the business and market is vibrant: a

Civicon places emphasis on the quality and timely delivery of

number of key milestones are being achieved in the market, and all

work, a focus that sets them apart from the competition. Working

need engineering expertise such as power generation, “The region

regularly in the oil industry has instilled the concept of Quality

of East Africa is on a major drive to increase access to power to

Control as an integral part of the delivery requirements of a project

all and reduce the cost. This means construction of power plants,

in their corporate culture. Their QA/QC department tracks quality

transmission lines and substations.”

at all stages of a project’s lifetime, from receiving materials to the

20 | Endeavour Magazine


necessary NDE (Non Destructive Examination) of the welded joints during construction, ensuring the company complies with the specifications and procedures required. In amongst a number of projects that Civicon is involved with at any time, one stands out as the most exciting. A project that has been backed by the President of Kenya himself, the Lake Turkana wind project headed by the Lake Turkana Wind Power Company: “This is the biggest wind farm in Sub Saharan Africa and we are building a 300 km stretch of road that is essential for the logistics,” he says proudly, “With targeted completion come April 2016.” Wind power is a big interest for Kenya and this project will be adding 20% to the national grid and forms part of is part of Vision 2030 for Kenya to add an additional 500MW by 2017 so the wind farm plays a big part in that. “What is happening in the region is exciting, and we are ensuring that we are well positioned to take part in the iconic projects taking off in the region. There is no better time to be an engineering company in Sub-Saharan Africa than now!”

EAPCC is proud to be associated with Civicon Limited East African Portland Cement produces the highest quality cement, Blue Triangle Cement. Our brand is guaranteed by the dedication of our staff, the observance of the strictest quality control measures and the support of world class partners. With Civicon we successfully upgraded our plant to ensure emissions meet and exceed international standards while greatly expanding our dispatch capacity. We are proud to be associated with Civicon Limited.

Endeavour Magazine | 21


22 | Endeavour Magazine


AFRITECH RESOURCES WWW.AFRITECHRESOURCES.COM 267 7331 7000

OVERCOMING CHALLENGES IN THE PETROLEUM INDUSTRY WRITTEN BY DAISY JONES

Starting its operations in 2007, Afritech Resources is a subsidiary of MM African Technology that has experienced rapid growth in the past few years. Endeavour Magazine spoke to MD Molebatsi Molebatsi to find out how Afritech Resources became one the most successful petroleum trading and distributing companies in Botswana.

Endeavour Magazine | 23


AFRITECH RESOURCES

The Botswana Government undertook a

review of citizen economic empowerment programmes in January 2007 as a way of enabling the country to compete on the global stage, and Afritech Resources was established to embrace the opportunities that arose from the economic transformation effected by these measures. Today, the company is wholly owned by Mr Molebatsi, a citizen of the Republic of Botswana, and has built significant business interests in a range of energy and related services.

R

ight from the start Afritech Resources has been at the forefront of innovation, using its unique local knowledge to solve complex problems. In December 2007 the company

was contracted to bring 6,700 m3 of diesel from Mozambique to Botswana to replenish the Government of Botswana’s strategic stocks. Afritech Resources pioneered the use of a source and supply route other than South Africa. “We brought fuel into Botswana by rail through the Mozambique-South Africa route,” Mr Molebatsi recalls, “This route that had never been used before to supply fuel into Botswana.” Time and again Afritech Resources has proved its ability to overcome any challenges that come its way. During the December 2010 fuel disturbances in South Africa, the company engaged with other independent entities to supply strategic stocks of unleaded petrol and avert the looming fuel supply crisis that threatened the whole country. Afritech was the first to deliver the product within the shortest time, demonstrating its outstanding capabilities in product sourcing and supply logistics during a fuel emergency. Committed to providing the highest quality solutions for all its clients in the petroleum industry, today Afritech Resources participates actively in power generation and transmission, oil and gas distribution, oil and gas infrastructure development, commodities trading, oil and gas refining, and dry and liquid bulk logistics. Involved in various long-term energy projects in Africa, Afritech Resources and its various international partners are currently focusing on developing power plants and fuel storage facilities, distributing petroleum products and providing transport 24 | Endeavour Magazine

Botswana Oil Limited (BOL) was established to assist the Government of Botswana to achieve two broad, national economic objectives - ensuring the security of fuel supply and promoting active citizen involvement in the petroleum industry. BOL is wholly owned by the Government of Botswana, represented by Ministry of Minerals, Energy and Water Resources (MMEWR), and incorporated under the Companies Act of Botswana. Mandate • Ensure security and efficiency of supply of petroleum products for Botswana • Manage state-owned strategic fuel reserve facilities, strategic stocks, bulk storage and distribution of petroleum products. • Assist emerging companies in the petroleum sector to participate meaningfully in the industry. • To achieve fuel self-sufficiency and diversification of the economy.


Endeavour Magazine | 25


AFRITECH RESOURCES

and logistics services. With an extensive knowledge of various

from the Mozambican ports of Beira and Matola. Afritech’s presence

markets, Afritech Resources can manage the key influences in the

in Mozambique is set to remain strong as the company has been

petroleum trading market: exchange rates, logistics planning and

offered to utilise the 80,000 m3 ullage space in Petromoc Storage

variable operational costs.

facilities, Matola, which the company started using in 2008, for

This high standard of service is supported by the company’s

another fifteen years.

mission, which underpins everything that Afritech Resources does.

To the west, Afritech has incorporated Afritech Oil and Gas

“We endeavour to market and distribute petroleum products

in Namibia, a company that was set up strategically to distribute

profitably, meeting and satisfying client requirements while

fuel into the North West district of Botswana. Afritech Oil and

observing the highest standards of environmental protection,” says

Gas supplies fuel to the mines and commercial customers around

Mr Molebatsi.

Ghanzi and Maun from the Namibian port of Walvis Bay through Gobabis, and is currently involved with feasibility studies to develop

The company’s values: teamwork, integrity, transparency,

an oil refinery in Walvis Bay. In addition to these developments,

respect, and customer focus, are a key part of the day-to-day

the company has been appointed to facilitate a government-to-

running of Afritech Resources. The company communicates clearly

government crude trading project between the Government of

and honestly with stakeholders and customers, valuing each one

Namibia and the Federal Republic of Nigeria.

of its clients and putting them first. Every success is a success for

Meanwhile, in South Africa Afritech Resources services a

the whole team, and the motivated workforce takes pride in what

number of customers from the Tarlton tank farm and Natref

they do. All of this fuels Afritech Resources’ ambition to be a global

(National Petroleum Refiners of South Africa) refinery, as well

energy solutions company dedicated to sustainable, long-term

as private customers, unbranded retail stations and wholesale

business in the petroleum distribution sector.

customers from Zimbabwe. Furthermore, Afritech Resources has

Afritech Resources’ head office is centrally located in Gaborone,

secured contracts with a number of councils such as a five-year

Botswana, but with sister companies Afritech Logistics, Afritech

supply contract with the Kgatleng and Palapye councils. Afritech

Oil and Gas, Afritech Retail and Marketing, and Afritech Trading,

Resources has a base in Cape Town through its joint venture

Afritech has a presence throughout Southern Africa.

partner Kepu Trading, and has recently entered into a joint venture

East of Afritech’s base in Botswana, Afritech Resources has

agreement with Kukaya Marketing, a BEE petroleum marketing

a contract with National Oil and Infrastructure Company of

company in South Africa with access to Sasol (Natref refinery) and

Zimbabwe to utilize 70,000 m3 ullage space in Feruka, Mavuka

PetroSA products.

and Msasa. The company has also signed a contract with NOIC to

Another joint venture agreement (with a Durban based company,

utilize the NOIC pipeline from Beira to Msasa, which gives Afritech

Grindrod Terminals) will see the construction of a 105,000 m3 tank

Resources a 30,000 m3 ullage space in the NOIC portion of the

farm in Radisele in the Eastern part of Botswana.

tank farm at the Inpetro storage facilities in Beira. The access to the

This Southern African network is impressive, but Afritech

pipeline and the storage facilities in Zimbabwe will assist Afritech

Resources has very definite ambitions to continue its growth. Mr

Resources to bring petroleum products through the established

Molebatsi says, “We aspire to be one of the largest petroleum

Beira-Msasa–Francistown route.

product distribution companies in Africa.”

In Mozambique, Afritech Oil and Gas LDA is positioned to be the trade partner of other Afritech Resources subsidiaries trading

26 | Endeavour Magazine


28 | Endeavour Magazine


OK ZIMBABWE WWW.OKZIMBABWE.CO.ZW 263 800 4122

RETAIL ROYALTY WRITTEN BY AMY TOCKNELL

OK Zimbabwe will soon launch into a period of reinvestment, development and growth. Endeavour Magazine spoke to Tendai Makomva, Group Marketing Director, to find out what impact this exciting phase is expected to have. Established in 1942, OK Zimbabwe has accomplished beyond all its expectations in just 73 years, fully establishing itself as the retail company of choice in its country. Proactively responding to the needs and wants of customers, the organisation offers easy and convenient access to a wide variety of products and services that may otherwise be unavailable. Endeavour Magazine | 29


OK ZIMBABWE

OK Zimbabwe is no stranger to change or development. Incorporated in 1953 under the name Springmaster Corporation, then again in 1984 as Deltrade Limited, the final transformation occurred in 2001 when OK Zimbabwe was finally chosen. It’s not just the name of the organisation that has changed dramatically over the years; the reach of this retail giant has grown steadily to encompass a vast network.

O

K Zimbabwe has risen through the retail ranks at an impressive rate. Its first branch opened in 1942 and the second followed ten years later; a further five new outlets opened before

1961. Today there are 59 stores operating nationwide, but the company’s growth is not finished yet. Tendai Makomva explained the proposed expansion plans and large scale investments, “OK Zimbabwe is set to invest $16m in its operations and refurbish several existing stores nationwide due to increased competition. Our main rival is TM Supermarkets, backed by Pick n Pay, who last year invested $25m to refurbish its 50 stores across the country.” It’s clear that OK Zimbabwe is a company that not only listens to its customers but also keeps a watchful eye on competitors, staying at the forefront of a competitive industry thanks to extreme vigilance and an ability to identify needs before they are expressed. This is a great skill to have, particularly when new rivals are springing up all the time. In addition to TM Supermarkets, the Choppies Group have also tried to muscle into the retail environment, taking over a number of Spar outlets. OK Zimbabwe’s response was to open a new wholesale and retail hybrid store designed to offer consumers increased convenience. “This is a hybrid model; as with most of the OK Marts you get people who are buying just for their personal consumption and also for trade, so we actually cut across the different sectors of customers. Our point of difference is obviously the range – at OK Mart, we always speak about the range. You actually get what you want under one roof, from your dry groceries, to your butcheries and fresh department, so we are actually bringing something new to the market. Plus, employment has been created for locals as we have actually recruited new people to come in and fill in the gaps, not merely transferred existing employees.” It’s not just the 1500-strong staffing body and consumers that are delighted to be linked to OK Zimbabwe: suppliers are coming forward to give their seal of approval to this forward thinking and groundbreaking retail organisation. EA Electricals, a partner of OK, have been exceptionally pleased to work with the retail giant, as sales representative Mr Peacemore reveals, “It is our pleasure to working with OK Mart because of their focus. We are looking forward to working with OK Zimbabwe, OK

30 | Endeavour Magazine


Mart and Bon Marche as the whole conduit of OK, because it’s our

higher unemployment. These negative trends led to depressed

goal to be the electrical supplier of choice.”

consumer demand and a difficult trading year was experienced by

Reliable suppliers, satisfied customers and motivated staff are

most business sectors. Liquidity constraints persisted while local

a recipe for success and one that OK Zimbabwe has perfected.

manufacturing continued to decline. Revenue generated for the

However, the company has become known for more than great

year decreased by 4.3% to $462.7 million from the $483.7 million

range and value: the OK Grand Challenge is a much anticipated

posted in prior year.”

yearly competition. Started in 1989 with the top prize of a brand new Mazda 323, the promotion has grown in leaps and bounds,

Despite this, OK Zimbabwe is weathering the storm and Mr Lake has a clear and defined vision of the future,

attracting support from large names including Colgate and Cocoa

“To continue enhancing brand strength and improve sales

Cola and offering a staggering ZW$70 million jackpot prize in 2007.

growth, the OK Group will embark on full scope refurbishment

Using the slogan “Shop at OK, where everyone is a winner”, the

of OK First Street and OK Marondera. Partial refurbishment will

OK Grand Challenge attracts tens of thousands of eager spectators

also be carried out at OK Gwanda and OK Mbare. A new OK Mart

every year and was named the most outstanding retail promotion

will be opened in Mutare soon, while a new OK store is under

campaign of the year by the Marketers Association of Zimbabwe

construction and will be opened in Zvishavane by September 2015.

in 2011. 2015 has seen the accolades continue to roll in, with OK

Another OK Mart is planned for Victoria Falls later in the year, and

named as the best performing retailer of the year in the ZNCC

new and larger store will be put up at Houghton Park.”

awards.

It takes a strong company with a forceful leader to drive

Despite these successes, the OK Group Chairman David B. Lake

progress forward even in times of economic turbulence, but there

reveals that the retail industry has recently been going through

can be no doubt that OK Zimbabwe is up to the task. Maintaining

some difficult times,

impressive levels of consumer confidence and pushing forward

“The economic slowdown reported in the last financial year deepened, as evidenced by increased company closures and

with development, one thing is clear; OK Zimbabwe will not be relinquishing its retail throne anytime soon.

Endeavour Magazine | 31


32 | Endeavour Magazine


VOLTA RIVER AUTHORITY WWW.VRAGHANA.COM 233-30-2664941-9

POWER TO THE PEOPLE OF GHANA WRITTEN BY DAISY JONES

Established in 1961 by an Act of Parliament, the Volta River Authority is the largest power generation company in Ghana, contributing 75% of the 2,846.5MW produced by Ghana’s nine major operating facilities. Endeavour Magazine spoke to CEO Ing. Kirk Koffi, who worked with the Authority for over three decades before rising to the top in 2013, to find out how the VRA has changed over the course of half a century – and how it continues to evolve.

Endeavour Magazine | 33


VOLTA RIVER AUTHORITY

As the first arm of the recently restructured electricity

generation, transmission and distribution chain in Ghana, the VRA combines hydro, thermal and solar plants to generate electricity for supply to the local and export markets. The local market consists of the Electricity Company of Ghana (which counts for 61% of market consumption), the mines and industrial establishments who purchase electricity directly from VRA. The export market comprises of Communauté Electrique du Benin, which supplies the Republics of Togo and Benin and SONABEL, which supplies Burkina Faso.

T

he VRA reaches its customers and neighboring countries

discovered natural gas offshore, which enables Ghana to supply

through GRIDCo’s transmission system, which covers the

inexpensive gas fired power to its neighbours on a large scale.

entire country and is connected with the national electricity

In addition to its core business of power generation, the

grids of Compagnie Ivoirienne d’Electricité of La Cote d’lvoire,

VRA is engaged in other economic and social activities, including

CEB of Togo and Benin and SONABEL of Burkina Faso. These

the development of the Lake for Fish and Transport and the

interconnections now serve as part of the arrangement under the

development of Lakeside area for Health and Well Being. The VRA’s

West Africa Power Pool.

subsidaries, which include Akosombo Hotels Limited, Volta Lake

The VRA, hydroelectric power generation plants, the Akosombo

Transport Company and Kpong Farms Limited, as well as health

Hydroelectric Power Plant and Kpong Hydroelectric Power Plant

services, schools and real estate departments, are being developed

are situated in the Eastern region. The thermal plants are found

as self-financing strategic business units to allow the VRA to

mainly in Tema and Takoradi. In addition to those owned by the

concentrate its efforts on its core functions.

VRA, independent power producers support the electricity supply

The most important milestone in this endeavour so far is

market. Northern Electricity Distribution Company (NEDCo),

when NEDCo became an autonomous, self-sustaining commercial

a subsidiary of VRA, was developed as an integral part of the

enterprise in 2012, in recognition of the need to remove the

Northern Electrification & System Reinforcement Project to extend

distribution bottlenecks in the power sector. In order to attract the

the national electricity grid to northern Ghana. NEDCo undertakes

necessary resources to minimise the inefficiencies and distribution

the distribution function in northern Ghana, covering the Upper

losses in the sector and to make it a profitable endeavour, it remains

East, the Upper West, Northern and Brong Ahafo regions, as well

critical for the VRA to continue to work with NEDCo.

as parts of the Ashanti and Volta Regions.

The VRA also provides assistance for the socio-economic

Historically, the Electricity Supply Industry in Ghana has been

development of the Volta Basin. It operates as a local authority for

dominated by hydro power, which accounted for all generation

the Akosombo Township and exercises administrative responsibility

until the mid 90s, when the VRA commenced the diversification of

over its Akuse and Aboadze Estates. The VRA takes Corporate

its generation source beyond the Akosombo Hydro-electric plant.

Social Responsibility seriously; its Community Development

Since the end of 2010, Ghana’s total installed thermal generating

Programme supports the development of all communities affected

capacity has almost equalled the existing hydro generation capacity.

by the operations of the VRA and improves the existing Community

Crude oil and gas used in powering the VRA’s thermal plants are

Development Initiative framework. Focusing on water, health and

imported through various suppliers, but this is something Mr Koffi

agriculture, the Authority has sponsored a number of priority

wants to change.

programmes on rural electrification, health, education, water

“We can’t totally rely on others for constant gas supply to power

resources, capacity building, culture, community development

our plants,” he says, “We need Ghana’s own gas in order to generate

and democratic governance. The VRA has also committed the

cheap thermal power.”

cedi equivalent of US$500,000 to the VRA Resettlement Fund to

To stabilise not just the VRA’s operations but also the electricity

support projects for environmental improvement, social welfare,

supply of Ghana as a nation, gas supply has become one of the

public health, education, electricity, potable water supply and

VRA’s highest priorities. Stepping up their exploration of alternative

sanitation. In addition to its considerable CSR efforts, the VRA

sources with gas producers in Nigeria and Ghana, including ENI, the

implements environmental management programmes to mitigate

holders of the Sankofa Non-Associated Gas field, the VRA recently

the adverse impacts of its operations.

34 | Endeavour Magazine


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VOLTA RIVER AUTHORITY

Despite the VRA’s concern for the wider community, it isn’t an

accessibility in the short-to-medium term. These include renewable

easy time for the company. Ghana is in the grip of a power crisis,

energy (wind, hydro and solar) and combined cycle power plants.

even though significant investment has been made into power

Chief among them is the completion of the Kpone Thermal Power

solutions. Low water levels at the Akosombo, Bui and Kpong Dams,

Project, the retrofitting of the Kpong Generating Station, the

irregular gas supplies from Nigeria and the breakdown of generating

construction of two new hydroelectric dams in the Northern Region

plants have all worsened the problem. Last year, a section of the

and the installation of solar panels and wind turbines in designated

West Africa Gas Pipeline in Togo was damaged by the anchor of a

locations in the country. All of these efforts are designed to increase

ship, interrupting Ghana’s power supply – a situation Mr Koffi was

the energy mix, ensure constant production of power and achieve

personally involved with resolving.

the government’s 5000MW target in the shortest possible time.

Ghana’s power deficit is set to intensify. Approximately 72% of the Ghanaian population has access to electricity. With Ghana’s

The VRA’s commitment to this target means that they are willing to tackle the problem in new and different ways.

population growth at 2.3% per annum and GDP growth at 2.10%

“The VRA is prepared to add more power or enter into joint

per annum, electricity demand is projected to grow by more than

venture partnership agreements as part of our measures to

6% per annum over the next 10 years.

contribute to the solution of Ghana’s power deficit,” says Mr Koffi.

“We saw a 12% increase in electricity demand last year,” says

This isn’t a hollow promise as recently, the VRA signed an

Mr Koffi, “Investors are all welcome. The load is growing. VRA is

Engineering, Procurement and Construction agreement with

a public institution and cannot handle the demand all by itself. I

Tecnicas Reunidasof Spain for the construction of a combined

believe there are other priorities for the Government.”

cycle power plant that will generate around 186MW. The Takoradi

Under the Government of Ghana’s programme to increase

4 Thermal Power Project is expected to be completed within 30

access to electricity in the country and improve efficiency in energy

months and to cost $239 million, 15% of which will come from

use, the country’s current total installed generating capacity must

Ghana.

be increased to 5,175 MW by 2023. This will address the current

With these plans in place, the VRA is in a strong position to

power shortages, ensure an adequate supply of electricity, meet

support Ghana’s growing population and the country’s development.

the country’s forecast growth in demand requirements and improve

“I love engaging in fecund conversations about how to develop

the quality of service and reliability of the power system. In this regard, the VRA is focusing on a number of power expansion projects designed to ensure electricity availability and

36 | Endeavour Magazine

this nation,” says Mr Koffi, “About how each and every one of us can contribute to making this country a better place to live in.”


38 | Endeavour Magazine


TCAA WWW.TCAA.GO.TZ 00255 22 2198196

HIGH ALTITUDE AMBITION WRITTEN BY JACK SLATER

With both business traveller and tourist numbers rising, the flights in Tanzanian airspace jumped from 137,298 in 2003 to 230,458 in 2014. With new initiatives from the Tanzania Civil Aviation Authority (TCAA), the nation’s aviation sector is set to see even more growth, although some challenges remain. Endeavour Magazine spoke with Charles Chacha, TCAA’s Director General regarding this growth.

Endeavour Magazine | 39


TCAA

As Director General, Charles’ major task is to ensure that Tanzania effectively implements the Chicago Convention and other international agreements related to civil aviation, while enforcing the regulations to ensure that all the key players in aviation are in compliance, which will then enable TCAA to raise safety standards.

“M

y ambition is to see more development in the aviation

by either human factor or, to a lesser extent, undeveloped

sector in Tanzania, where the pace of growth is a

infrastructure. In the human factor area, they are working to ensure

little on the low side,” he says, “I want more people in

the people in aviation are trained and organisations implement

Tanzania to see the benefit of aviation in terms of the economy,

safety management systems to the level required while at the same

trade and tourism. Air travel has to become not only accessible but

time, encouraging local operators, including air navigation service

also affordable to most of the population in Tanzania.”

providers which fall under Charles’ authority, to acquire modern

He goes on to explain that the current contribution of the aviation sector to GDP is less than two percent, which is a figure that he would like to see one day reach ten percent.

technology equipment and aircraft to support their operations. Infrastructure is also a factor. In the past ten years there have been a number of improvements in TCAA’s airports to assist the

The number of flights has increased tremendously in Tanzania

pilots as they navigate the airspace. Another area that can be a

since 2003. One of the major drivers was the liberal market policy

major cause of accidents is the weather, but Charles explains that

that TCAA adopted. Charles says that through this liberal market,

Tanzania’s weather is almost perfect all year round, “Nevertheless,”

a number of restrictions have been removed that have opened up

he remarks, “we are working very closely with the meteorological

the routes for more airlines to find it easy to fly into Tanzania.

department to ensure that the pilots get the information they need

According to him, this has been a major policy change in the

at all times.”

country. He points out that another contributing factor to the

Training for staff is paramount and TCAA have agreements

growth is the increase in numbers of economic investments,

in place with a number of states to exchange personnel, with

following the discovery of minerals, oil and gas in Tanzania with a

further agreements with countries such as the UK, the United

high number of flights coming in now as people come to see how

States and South Africa, as well as with Singapore, Thailand and

they can get involved.

South Korea. Through these agreements, TCAA staff are sent for

“A further factor is our safety record,” he says, “Our airspace is among the safest in Africa.”

training or for exposure to a different environment in aviation. This has proved beneficial as in the case with the adoption of several

Regarding the safety, Tanzania is a signatory to ICAO. ICAO

safety standards that were instigated following exposure in the UK.

has standards and recommended practices and one of Charles’

Tanzania now recognises the uses of European Standards issue by

objectives is to ensure that TCAA comply with these international

the EASA (European Aviation Safety Agency) for certification and

standards. “We are not going to entertain anything that is below

equipment.

these standards,” he says, “In doing so, we are able to ensure that our safety records are better, compared to other countries.”

“To be an international contender, you have to be at their standards,” Charles insists.

Tanzania has had very few accidents compared to other

Tanzania is a member of the East African and Southern African

countries and those they have experienced have been caused

development community, which provides avenues for collaboration

40 | Endeavour Magazine


full page

27/6/14

2:54 pm

Page 1

www.viaaviation.com

GROUND HANDLING Our services ranges to full ground handling services at our Kilimanjaro facility to handling supervision and coordination through out Tanzania and Africa. Our experienced supervisors will also reposition at other airports in Africa upon demand to ensure that your ground handling experience is a positively memorable one. HANGAR With 80,000 square feet of hangar space and private apron, VIA’s facilities at Kilimanjaro airport provide dedicated, safe and secure hangarage and parking space for your business jet in the region. All aircraft movements are done by a state of the art Lektro 8850 towbarless tractor. On site customs and immigration is available for your safety, convenience and security. CLEARANCES VIA can obtain your over flight, landing and block permits, as well as diplomatic or special operations permits across Africa and the Middle East. Our staff have vast experience with working with different CAA's and

hence are able to avail all required information between the client and Civil Aviation Authorities in most African countries. SECURITY Whether you require extra security for your aircraft, or secure transfer for your crew members and passengers, VIA ensures that your security needs are met. VIA personnel will provide you with knowledgeable, on-theground expertise that answers your security questions within Tanzania, and across Africa, you also have the opportunity to park your aircraft in VIA’s secure hangar. FUEL VIA arranges for fuel services on credit at major airports and remote locations throughout Africa. CONCIERGE Should you require local ground transportation or car rental, as well as air charters, hotel reservations, catering arrangements or a relaxing visit to one of the local attractions we would be happy to take care of that.

VIA Aviation Ltd formerly known as Tanzanite Jet Centre Ltd, was established in 2002 by Susan Mashibe. Having worked a Ground Handling company of international standards with Operators globally, the company has now expanded into the African market. VIA Aviation Ltd now has supervisory stations in Bissau, Dakar, Kigali, Libreville and The Gambia, We continue to expand throughout Africa and offer services catered to your specific needs.

VIA Aviation Ltd HTDA / DAR - Terminal 1, Julius Nyerere International Airport, P.O. Box 3950, Dar es Salaam, Tanzania Tel: +255 22 284 2746 • 24 Hr Mobile No: +255 784 432 203 Email: ops@viaaviation.com VIA Aviation Ltd HTKJ / JRO - KIA Hangar, Kilimanjaro International Airport, P.O. Box 11, Kilimanjaro, Tanzania Tel: +255 27 255 4155 / 7 • 24 Hr Mobile No: +255 784 432 202 Email: ops@viaaviation.com


TCAA

in the civil aviation transport sub-sector. The Authority collaborates

or South Africa, which is not in line with the level of cooperation

with other members through the EAC Civil Aviation Safety and

and operations of the High Commissions in their countries.

Security Oversight Agency to ensure that their regulations and

Aviation is about connectivity and convenience. Major

procedures are harmonised, have common personnel requirements

intercontinental airlines coming to Tanzania means that the

and therefore facilitate sharing experts in the oversight functions.

Tanzanian people can have direct connections to the Middle East,

There is still more to do and Charles explains what role he

Europe and the Far East. The frequency of the flights coming to

would like to see countries, like the UK, play in the growth of the

Dar es Salaam, Kilimanjaro and Zanzibar goes hand in hand with

aviation sector in Tanzania:

their vision of making air transport accessible to as many people as

“I want the UK to be more involved in Tanzania as we have a

possible. Along with convenience, affordability has been addressed

longstanding relationship with Britain and they know Tanzania

as well and with more airlines coming, it means more competition.

better than any other country because they were here for a long

The growth rate of international passengers is somewhere around

time. We don’t have a flying school in Tanzania, so when it comes

10 percent. For domestic passengers, that growth is at 16 percent,

to training pilots and air traffic controllers we have to take them out

following the introduction of Fastjet to Mbeya and Mwanza, which

of the country. There is, therefore, an opportunity for the people of

has meant more people are flying.

the UK to come and invest in the aviation industry in our country.”

This growth has had an effect on the TCAA as Charles explains

However, to facilitate this growth and in particular ease the

that five years ago there were 300 employees working for the

movement of their people between the two countries, he says that

company and today there are 450, “What we are doing now is

they would appreciate the involvement of the British Government

increasing the number of technical staff, especially the aviation

as they can ease the process of obtaining entry visas into the UK by

safety and security inspectors who can inspect the aerodromes and

providing the full service in Tanzania. Currently it is a complicated

the almost 560 airstrips. Over the last five years, we have increased

process, as individuals need to send their passport either to Kenya

equipment that can assist the pilots when they land at night or in

42 | Endeavour Magazine


poor visibility. In the coming two years we are going to have 100 percent radar surveillance coverage in our country.” Charles, however, wants the people to look at TCAA as a partner and as an organisation that assures the safety of passengers and crew while flying in Tanzania airspace or Tanzanian operators. Of course, there is still much to be done and Charles has a clear idea of what lies ahead, “I would like to remind the British people that we have a long relationship. We are one of the Commonwealth countries; that is no accident and we have to use this opportunity. Tanzania is still a peaceful country with a lot of opportunities. We need to collaborate with others and especially with the British people. I would also ask the UK air operators and in particular British Airways, to re-establish direct flights to Tanzania and would like to invite them to come and invest in Tanzania and the many opportunities that are available.”

I want the UK to be more involved in Tanzania as we have a longstanding relationship with Britain and they know Tanzania better than any other country because they were here for a long time. We don’t have a flying school in Tanzania, so when it comes to training pilots and air traffic controllers we have to take them out of the country. ”

Endeavour Magazine | 43


44 | Endeavour Magazine


BOTSWANA POWER CORPORATION WWW.BPC.BW 267 360 3000

POWER FOR THE PEOPLE WRITTEN BY JACK SLATER

Taking responsibility for the reliable supply of a vital utility is not without its risks and potential pitfalls. Speaking with Gordon Molefe, Director of Customer Services and Supply at Botswana Power Corporation, we find out what steps they take to remain ahead of the competition and why they are the premier choice for electricity distribution.

Endeavour Magazine | 45


BOTSWANA POWER CORPORATION

It was thanks to an Act of Parliament in 1970 that Botswana Power

Corporation (BPC) came into being and it did so with a rigid and set agenda; to be responsible for the simultaneous production, transmission and distribution of electricity to areas within Botswana that had been given approval by the Ministry of Minerals, Energy and Water Resources. Taking this charge extremely seriously, these are still the only directives of the organisation, almost 50 years later.

B

y remaining so focused on its original core mandates, BPC

addition, the company has plans to expand its transmission grid in

has been able to not only streamline processes, but hone a

the north-western part of the country. The company manages more

remarkable reputation within the industry, but Gordon makes

than 20,000 km of distribution network spread across the entire

it clear that diversification has not been entirely ruled out, “Renewable energy, through Subsidiary Company BPCL is something we will be looking at and the model is being reviewed for better sustainability.

country, but as a result of the implementation of rural electrification projects, the spread of the network grows every year.” What a fantastic position to be in. Not only is there an unrelenting customer base, but that base is growing significantly

BPC also plans to enter the ICT space by leasing fibre cables

every year, offering not only company profit, but welcome job

within its network. This will be implemented through a joint venture

security for the expansive team in situ at BPC. We asked Gordon to

telco company, which is yet to be formed and established.”

tell us about the company’s attitude towards its staff,

It’s refreshing to encounter a company that has dedicated a

“The total workforce at BPC is 1939 and the corporation

substantial amount of time to fine tuning its expertise within one

takes staff development very seriously with emphasis given

industry, while also keeping an eye on the future without planning

to management/leadership, commercial and technical training

to stray too far. It’s always sad to witness a company that had

programmes. Being a client oriented organisation, customer

formerly been the very antithesis of quality in its industry diluting

service training programmes are regularly instigated as well as

the stock by moving into unfamiliar territory too soon, but there is

technical training around energy management, metering, fraud

no chance of that happening to BPC.

investigation and mitigation, contracts and many more topics vital

Discussing the daily activities undertaken by BPC, Gordon is clearly delighted by the productivity being demonstrated,

to the continuation of our great work.” Gordon goes on to state just how critical the staff at BPC are to

“BPC is heavily involved in projects geared towards

successful operations, citing them as one of the greatest resources

increasing generation capacity, transmission expansions and rural

that drive the company forward and help to secure both long and

electrification. Distribution network reinforcement is another

short-term contracts with respected clients.

significant area of focus.”

It is clear that customer service ranks high on the priorities list

He goes on to further clarify,

at BPC and as such, measurable standards have been put in place,

“Our first coal fired power station is undergoing refurbishment,

as Gordon explained,

so the company has implemented a 600MW Morupule B coal fired

“Regional Customer Service Champions are the service quality

power station (in stabilisation phase) co-located at the old plant. In

assurance representatives and they work closely with Key Account

46 | Endeavour Magazine


BOTSWANA POWER CORPORATION

Management Officers who take care of the top 100 customers,

“We strive to offer accessibility to services through various

to give them special attention. The top 100 customers are high

forms, like systems driven service provisioning/self-service,

revenue earners for the company, essential service providers

network expansions, adequate customer service resources, a large

and VIPs. We also have a Quality Cycle Committee (a quarterly

footprint across the country and customer service seminars.”

operational cross functional committee) in place to identify service impediments and develop solutions to overcome them.”

Seeing these contingencies n paper, it becomes clear just how difficult it would be to compete with a giant such as BPC. Even

No shortcuts or brush-offs here, in fact the adage that the

if an organisation were able to compete on a similar scale, there

customer is king is not just a saying at BPC, it is woven into the

would be little to no chance of it matching the exceptionally high

very fabric of the company and used as a yardstick for every step

standards of client care and technical expertise, while offering

that is taken and every service that is implemented.

comparable value. BPC really has cornered the market by listening

“It is important for the service rendered to be of a consistent high quality, while offering value for money. This underscores the value of critical care to ensure that the customer is happy with the

to its customers and actively responding. With value in mind, Gordon drew attention to some interesting developments regarding BPC’s supply chain,

offerings we make. In a competitive environment, exceptional after-

“The company supply chain is reviewed periodically. With stores

sales support and customer commitment offers an opportunity for

having been insourced since BPC establishment, the company plans

customer retention strategy development.”

to outsource it by 2017. The value chain also involves prequalified

With a firm grasp on best business practices, as well as a genuine

contractors who are reviewed from time to time. The company’s

affinity for providing exemplar customer service, BPC is consistent

long-term strategy around this area is to be a wholesale provider

in its determination to keep powering ahead, which is why it has a

and do further outsourcing of distribution works. Outsourced

number of strategic policies in place, with each designed to keep

maintenance is also seriously being considered.”

them ahead of its competitors,

48 | Endeavour Magazine

It would be so easy to try to retain a tight grip on everything,


but herein lies the risk of standards slipping due to time and cost constraints. It is a forward thinking and progressive company that can accept outsourcing as a potentially beneficial development and there is little doubt that BPC will be able to vet potential partners vigorously to prevent a drop in quality levels. Moving forward, the planned expansions and rural electrification investments are drawing a huge amount of managerial and administrative focus and Gordon told us a little bit more to finish the interview, “An investment of P55 million has been secured for implementation during the 2015/16 financial period, to improve distribution network reliability, reduce technical losses and ensure safety. In addition, it is planned that P100 million worth of projects will be implemented for rural electrification during the year 2015/16. On the commercial side, new concepts of Key Account Management, Regional Champions and revenue protection frameworks shall be operationalised to improve customer satisfaction, as well as reduce revenue losses.“

CENER has cutting-edge technological infrastructures, with the most modern laboratories and facilities in the world. The Wind Turbine Test Laboratory (the only one of its kind in the world), the Experimental Wind Farm, the 2nd Generation Biofuel Centre and a Microgrid deserve a special mention. CENER’s headquarters are located in the Ciudad de la Innovación, in Sarriguren, Navarra, although it has facilities and offices in other locations, such as: Sangüesa, Alaiz and Aoiz (in Navarra) and Seville. www.cener.com

www.cener.com Endeavour Magazine | 49


50 | Endeavour Magazine


NWSC 00 256-414 315 100 / 00 2565 312-260 414 WWW.NWSC.CO.UG

WATER FOR ALL WRITTEN BY DON CAMPBELL

For a country to develop and grow economically and for people to be healthy, wealthy and wise there is a long list of essential things that need to be put in place. Roads need to be laid and maintained, schools and hospitals need to be built and telephone and Internet connectivity need to be established, but before any of this can occur, safe water needs to flow. Enter the state-owned municipal company, The National Water and Sewerage Corporation in Uganda, who have taken on the challenge of providing clean water and sanitation for its people. Endeavour was fortunate enough to speak with Managing Director, Dr. Silver Mugisha about the project.

Endeavour Magazine | 51


NWSC

The National Water and Sewerage Corporation (NWSC)

Uganda is a Public Utility Company, completely owned by the Government of Uganda. Established in 1972, the corporation’s mandate is to operate and provide water and sewerage services in the areas entrusted to it, on a sound commercial and financially viable basis.

S

ince inception, the NWSC operations have expanded from 3 towns (Kampala, Jinja and Entebbe) in 1972 to 97 major urban

“These initiatives positively impacted on the Corporation’s performance,” Dr. Mugisha points out.

centres across the country (with a total population of over 5

million people) in 2015. Furthermore, water service coverage in NWSC towns is estimated at 79% for which over 96 million m3 of water is produced per annum from 33 water treatment plants and 77 water production facilities, all distributed through over 8,000 km of water mains. Additionally, as Dr. Mugisha points out, NWSC operates 26 wastewater treatment facilities with a total sewer network length of more than 700 km. In total that’s a staggering 405,140 water connections, 19,300 sewer connections and a total work force of 2,473 staff. “The vision of NWSC,” he explains, “is to be a leading water utility in the world and our mission is to provide efficient and cost effective water and sewerage services using innovative managerial techniques and customised solutions for our customers.”

EVERY STREAM HAS ITS COURSE.

COURSE CHANGE AND MASSIVE GROWTH In November 2013, under the leadership of the Board and a new management team, the corporation changed its strategic focus and launched a 5-year strategic direction that provided the corporation with a new outlook and key strategic interventions, while taking into account the wider stakeholder expectations, policy directions and competitive environment. The strategic direction came at a time when the corporation was at cross roads with a good historical performance record, and a growing demand for services across the urban divide in Uganda, “The strategic direction was aimed at gearing the corporation up for transformational changes in its operational and geographical mandate, as well as highlighting the corporation’s contribution towards the national vision of transforming Uganda from a peasantry to a self-sustaining economy.” He adds that over the last two years, the corporation has

The 1990s saw a period of infrastructure development that

implemented a series of pragmatic and innovative interventions

stemmed from the run-down of systems during the period of the

aimed at accelerating the achievement of the strategic direction

Country’s political turmoil prior to 1986. Dr. Mugisha explains

goals and providing water for all. These include a systematic and

that the reconstruction continued through the millennium decade.

quite aggressive expansion of the geographical coverage that

During the latter part of the 90’s it was noted that the commercial

resulted in an increase of the number of NWSC service towns

orientation of the corporation was lacking as it was plagued by a

from 24 to 97 towns across the country in a space of just 2 years.

number of operational challenges, including high water losses and

There has also been a massive infrastructure growth with an annual

low productivity.

average of 1,200 km of water pipe network extended across the

In order to improve performance, the NWSC adopted a two-

country compared to an annual average of only 80 km that used to

tier process or business model. First, a set of long-term strategies

be extended. This unprecedented growth and transformation in the

was formulated through a corporate plan and later, a performance

business and service model of the corporation redefined NWSC’s

contract with the Government, establishing a platform for

role in the Ugandan water sector and service delivery.

subsequent tailor-made activities at a tactical level. Secondly, within

One of the biggest challenges facing most water utilities in

the overall framework of the corporate plan and the performance

developing countries is the high level of Non-Revenue Water (NRW)

contract with the Government, a series of high impact short-term

that includes both physical and commercial losses (mainly caused

performance improvement programmes based on home grown

by illegal water use and water theft). To combat this the corporation

solutions/approaches enabled the operationalisation of long term

initiated a pro-active community-based illegal use reduction

plans.

programme through the WALOPU (Water Loss Prevention Unit)

52 | Endeavour Magazine


Set up of Nakivubo sewerage network

Rehabilitation of Ggaba I water plant

Women and Men of SOGEA SATOM Uganda work every day for your utilities through our client National Water & Sewerage Corporation especially in the domain of sewerage and drinking water systems

Set up of Kinawataka sewerage network

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NWSC

where the corporation partnered with the Police and community to fight illegal water use and reduce NRW.

Social media has also been adopted as a powerful tool for customer engagement. Dr Mugisha explains that the rapidly

With this in mind, emphasis has also been put on improved

evolving shift in how we communicate and connect has forced

engagement with local authorities and communities to minimise the

NWSC to rethink how it interacts with customers. Social media

challenges of inadequate physical planning, catchment protection

which in the context of NWSC is referred to as “social care”

and

Communication

provides a direct path to customers and the NWSC has opened a

(WACOCO) Clubs, and Water Baraza have been introduced in order

24hr social media customer care platform on twitter and facebook

to improve communication between NWSC and the communities

that serves customers on a 24hr basis. This has enabled NWSC

and also to gain feedback on NWSC services, successes and

to drive customer delight and loyalty, and in many cases better

failures.

revenue performance.

customer

service.

Water

Community

Not only should water be readily available, the customer must

There is a growing recognition and acceptance of the need

find it as easy and convenient to pay for it as possible, so under

to focus efforts on providing access to safe water and adequate

Dr. Mugisha’s guidance specific in-house innovations have been

sanitation to those without – these are mainly the poor. Dr Mugisha

developed that have, he says, greatly enhanced customer services.

points out that a range of policy and practical changes must be

Such initiatives as an E-Water Payment system, which saw NWSC

considered for this to be achieved. In the case of NWSC, ‘Water

partner with banks and telecom companies to create a first for

for all’ has become the official policy direction for the Corporation.

settling water bills.

A Water Fund has been established purposely to facilitate network

“Happily, the new billing system, which was developed in-

expansion especially in the new towns/centers added to NWSC

house, has not only made it extra convenient to settle bills for the

operation areas or to low-income areas within existing towns/

customer but it has saved the corporation almost $800,000 per

centers that are currently without network services. Dr. Mugisha

year on licensing fees,” Dr. Mugisha relates.

explains that the main contributors to the Fund are the rich and

Full Vehicle Maintenance and Service at Fixed Monthly Rentals

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Authorized Distributors for Mitsubishi Vehicles and Renault Trucks in Uganda Plot 10 Old Port Bell Road, Kampala Uganda Tel: +256414343364, Email: info@motors.gmachgroup.com

54 | Endeavour Magazine


closer access to the network shall significantly benefit the poor. Likewise, the corporation has also systematically increased the number of pre-paid public water points in a bid to improve services for the urban poor communities. A total of 1,600 pre-paid

a cost of US$135 million of which $55 million has been earmarked for NWSC towns of Arua, Gulu, Bushenyi and Mbale.

IN-HOUSE DEVELOPMENT AND TRAINING.

public water points have been installed and the technology has

Dr. Mugisha explains that in 2014, the corporation completed

proved successful due to the community involvement from project

a restructuring exercise to realign the corporation structure with

conception through to implementation and operation. Public

its strategy that would enable them to cope with the current and

Sanitation facilities (over 200) have also been built to complete the

expected changes in the business environment.

water and sanitation chain. There are a number of major projects being implemented by the corporation as part of its effort to provide improved water

The new structure organises the NWSC’s operations into 2 business streams: Technical Services and Finance and Corporate Services, with 8 different directorates.

and sewerage services in the areas of urban hygiene, sanitation

In view of the increased geographical coverage and scope of

and environmental protection such as the Kampala Sanitation

operations, NWSC’s areas of operation have been clustered into 4

Programme (Lake Victoria Protection Project) and the Kampala

regions that include; Kampala Metropolitan Region, Central Region,

Water Lake Victoria Water and Sanitation (KW-LV WatSan) Project

North and East Region and Western and South Western Region.

which aims to improve supply in Kampala metropolitan areas up to the year 2035.

“The demarcation of the regional clusters took cognisance of the need to ensure that the region and the constituent areas

A Water Management and Development Project (WMDP) is

adhered to the agreed minimum economies of scale, revenues

also being implemented under the watchful eye of the Ministry

and break-even ratios,” he elaborates, “The regional structure is

of Water and Environment. This crucial and highly anticipated

aimed at enhancing operational efficiency and promoting financial

infrastructure development is being funded by the World Bank at

sustainability of the corporation.”

are proud to support NWSC

5th Parklands Area, Iregi Rd. P. O. Box 42426 00100 Nairobi. Phone:(254) 020 2330022 , 020 2330033. Mobile: 0722515390, 0789515390 E-mail: kenya@cementers.com www.cementers.com Endeavour Magazine | 55


56 | Endeavour Magazine


Endeavour Magazine | 57


NWSC The corporation is cognisant that present and future improvements in operational efficiency of the corporation depend

provides training and capacity building to its own staff, in addition to external clients.

on the development of a cluster of well-trained professional

“Over the next 3 years, we expect KVSDF to be in place and also

managers and artisans who can meet the current challenges and

improve T&CD’s performance as a training provider; embedding

the needs of the coming decades.

quality in the provision of training through accreditation of training

The strategic direction identifies human resources development as a key strategic goal commensurate with NWSC’s core value of

programs; and also open KVSDF to the wider public, especially local Government and sister utilities in the region.” He says.

continuously developing and imparting relevant skills to staff, so as to improve service delivery. In the context of NWSC, training for human resources development is solely defined as a process

PARTNERING WITH THE RIGHT COMPANIES

of interactive participation, where staff are imparted with relevant,

According to NWSC, supply chain is an essential element

spot–on and tailor-made knowledge, with the aim of improving

to operational efficiency and a critical ingredient for ensuring

their performance. Dr. Mugisha explains that as part of its capacity

customer satisfaction and the corporation’s overall success.

development program, the corporation undertakes annual training

As part of the revamp, the corporation’s emphasis has been

needs assessments that translate into the annual training calendar.

placed on building ‘brand trust’ and reducing operating costs as

One of their key aims is to strengthen and pay more attention

two of the key drivers into effective supply chain.

to vocational skills development and the corporation is in advanced

A formalised ethical supply chain policy was built and put in

stages of building its own vocational training facility, Kachung

place as one of the company-wide sourcing policies and in addition,

Vocational Skills Development Facility (KVSDF), that will not only

NWSC works with suppliers with a lifetime partnership philosophy.

serve the corporation skills development needs, but also provide

Regular communication is crucial to keep everything as efficient

vocational training for the country and the region as a whole.

as possible and annual suppliers’ workshops are organised to get

They have also strengthened their Training and Capacity

feedback and also provide support. “The workshop provides a

Development (T&CD) department and their state-of-the-art

good platform for sharing learning between the corporation and

International Resource Center (REC) through which the corporation

suppliers,” Dr. Mugisha says, “We have introduced cross-functional

Save water, save life

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Distributors of AXA Travel in Uganda


Endeavour Magazine | 59


Water is a valuable resource, every survival of the human species depends on clean, safe and high quality water. Good health, recreation, social and economic progress are induced by the provision of clean and safe water. Junaco is a Tanzanian based company specializing in the distribution of water treatment chemicals, basic industrial and agricultural chemicals, all types of water and flow meters, pipes, fittings, valves and Man hole covers. Since its inception in 2000, the company has grown from strength to strength-distributing products in the domestic market and re-exporting to neighboring countries. Our primary goal is to strive and meet the demands and requirements of our clientele. We have vast experience, knowledge and a dedicated team of professionals who have extensive know-how and exposure in this area of operation and can offer quality solutions and services. Junaco plays a crucial role in the society by contributing almost 80% of water treatment chemicals in East Africa. Our chemicals are cost effective, user and eco friendly hence also contributing to the mounting global concern over the environment. Junaco’s intent is to thrive and become the best in this business. Having branches in Uganda, Kenya, Zambia and DRC we intend to further expand and conquer the entire African market. Nevertheless, Junaco has a plan to establish its own manufacturing factory in Tanzania. Having our chemicals manufactured locally will play a vital role in enhancing deliveries thus making chemicals readily available to end users.

We proudly support NWSC and wish them every success for the future. 60 | Endeavour Magazine


Samora/Azikiwe Street, IPS Building, 10th Floor P.O Box 77756 Dar es Salaam, Tanzania Email: info@junaco.co.tz, sales@junaco.co.tz Landline: +255 22 213 7772 Hotline: +255 655 008 077, +255 655 008 107 Website: www.junaco.co.tz Uganda Office 7th Street, Oxford Building, Suite 5 P.O Box 36503 Kampala, Uganda Kenya Office The Green house, Ngong road, Suite 2 P.O Box 62550 - 00200 Nairobi, Kenya

Endeavour Magazine | 61


NWSC teams and adopted a lifecycle approach to services and analysis of suppliers’ performance in an integrated manner, while taking into account price, delivery performance, service, quality and reliability, and access to technology.” Thusly, the entire supply chain process has also been computerised in an effort to enhance efficiency and promote transparency. Partnerships with other utilities in the region. External services Department has been at the forefront in sharing NWSC’s knowledge and expertise with sister institutions in the region in order to foster South-South as well as North-South Cooperation. Dr Mugisha explains that through the provision of external services to other utilities, synergies are created within the utilities that result in an uplift of performance, thereby providing the basis for sustainable operations in the long-term. Through External Services, the Corporation has been able to partner with several utilities in Ethiopia, India, Kenya, Tanzania, Zambia, Mozambique, Nigeria, Ghana, Rwanda, Trinidad and Tobago, Bangladesh, and Uganda amongst others. This is made possible by the existence of a well-balanced and motivated professional workforce. The Corporation, is playing a key role in supporting the Water Operators Partnership for Africa (WOP-Africa) and it has been the biggest mentor with more than ten WOP-Africa partnerships

§

LOOKING AHEAD As a result of good performance, the corporation won several regional and global awards in recognition of its efficiency improvements in revenue collection, excellence and innovation, infrastructure service delivery and replicating good practices to other utilities through the external services wing of the corporation. Among industry recognitions, awards received in 2014 included the Global Water Leaders Awards received in Paris, the African Water Utility of the Year 2013/2014 award received in Cape Town South Africa, Golden Europe Award for Quality and Customer Excellence received in Geneva and the most Compliant Public Entity in PPDA (Public Procurement and Disposal of Public Assets Authority) award received in Nairobi.

2015 AND BEYOND NWSC efforts to improve access to clean water, sanitation services and water management have led to immediate and longterm economic, social and environmental benefits that have made a difference to many lives and progressively contributed to the country’s economic and social transformation. Moving forward, Dr. Mugisha reveals that the corporation intends to maintain the momentum of the strategic activities and achievements attained so far and also aims to expand its mandate to cover all major urban

The Cable Corporation Limited - Cable Division Tel: +256 414-448239 / 772 734 500 | Fax number: +256 414-448229 Mobile number: 0703550650 Email ID: ccl@mehtagroup.com | Website: www.mehtagroup.com

MANUFACTURING CABLES IN VARIOUS SIZES MEMBER OF

Kabowa Ward, Lugazi Town Council, Buikwe District, Uganda, East Africa. P.O. BOX 255, Lugazi, Uganda, East Africa.

62 | Endeavour Magazine


centres within Uganda in a bid to ensure accelerated service and 100% coverage for water. The Corporation is in advanced stages of finalising its 3-year corporate plan for the period 2015-2018. The new corporate plan is strategically anchored and takes cognisance of the 5-year strategic direction and is also in line with the overall Government policy direction. The strategic theme of the new corporate plan is “Continuous Improvement for Sustainable and Equitable Service Delivery” and the catchphrase is “water for all – for a delighted customer by a delighted workforce”. “We intend to draw from lessons and build on the past successes and espouse the elements of water service provision for all, infrastructure growth, water supply reliability, uplifting the profile and delivery of sewerage services, adopting SMART systems, customer delight, enhancing collaboration with various stakeholders, in a bid to create synergies for sustainable and equitable service delivery,” Dr. Mugisha explains. “We need to keep the water going and coming out as efficiently as possible,” he wraps up.

Gauff Ingenieure/ Gauff Consultants (U) Ltd have provided engineering consultancy services to NWSC such as feasibility studies, technical appraisal, preliminary and detailed design, construction supervision and project management for the following water supply and sanitation projects which were mainly aimed at provision of adequate and safe water, improving public health and living standards of the people, and promoting economic development: • Arua Water Supply and Sanitation Project – Detailed Design; 2011-2013 • Gulu Water Supply and Sanitation Project – Supervision of Stages I & II Emergency Works; 2006-2013 • Gulu Water Supply and Sanitation Project – Detailed Design; 2004-2005 • Kampala Revenue Improvement Project (KRIP); 1998-2001 • Many other projects dating back to 1981

H.P. Gauff Ingenieure GmbH & Co. KG (JBG)/ Gauff Consultants Uganda Ltd (GCU) warmly congratulate National Water and Sewerage Corporation (NWSC) on the occasion of its feature article and corporate brochure with the prestigious Endeavour Magazine. Gauff Ingenieure & Gauff Consultants (U) Ltd are proud to be associated with National Water and Sewerage Corporation for the last 35 years.

Water Reservoir – Gulu Stage II Emergency Works

New Pumps – Gulu Stage II Emergency Works

Pumping Main – Gulu Stage I Emergency Works

Alum Dosers – Gulu Stage I Emergency Works

Endeavour Magazine | 63


64 | Endeavour Magazine


DHL NIGERIA WWW.DHL.COM.NG 00234 1 2700 908

THE CUSTOMER IS KING WRITTEN BY AMY TOCKNELL

Part of a global logistics phenomenon, DHL International Nigeria is going from strength to strength and we spoke with Chrys Okereke, Country Commercial Manager, to find out how.

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DHL NIGERIA

If you haven’t heard of DHL, you may have been living under a rock

for the past three decades. One of the most recognised and trusted brands in the global marketplace; DHL has been consistently raising the bar of the logistics industry, while striving to invest in green solutions for a sustainable future and economy. Sound too good to be true? Well it isn’t. Fully committed to both their environmental and professional responsibilities, this is one organisation that truly is in a league of its own.

S

§peaking with Chrys Okereke, Country Commercial Manager for DHL Express Nigeria, it begins to become clear just how the company has self-propelled to such incredible heights,

“We were founded in 1978 and since our inception, we have focused on the same interests and principles. We have always moved with the times and addressed new customer needs, but within the parameters of our original specialist area, meaning that we have never diluted our talents.” He goes on to clarify further, “Our key focus areas are the same now as they were in 1978, so logistics and express deliveries and just like back then, customer satisfaction is our number one benchmarking tool.” With a 40th anniversary in the not too distant future, there will be no ‘life begins at 40’ adages being thrown around as, clearly, DHL International Nigeria came alive the second it was founded, thanks to a solid foundation of sensitivity to customer needs. It has almost become a trite response for organisations to claim that the satisfaction of the customers is the sole thing that drives them, but when speaking to Chrys, there is no doubt whatsoever that this is absolutely the case for him and his team. Discussing the everyday business activities of DHL Express Nigeria, it becomes clear that the desire for customer satisfaction permeates every facet of the organisation, “We actively visit customers to collect parcels and documents, before distributing them to their destination, whether that is within the country or across borders, plus we recognise that there is a huge import need in Nigeria, so we developed a unique import service as well – import Express. We are committed to both corporate and residential services and in order to never disappoint a client, we now have a dedicated daily air service around Nigeria, as well as a boat that helps us beat the road traffic challenges in Lagos”

66 | Endeavour Magazine


A dedicated plane, though impressive, may not sound as green

looks set to continue on a winning streak, but have recent economic

as you were led to believe, but Chrys is emphatic in his explanation

downturns impacted it? Chrys told us, ”A very significant chunk of

of the air freight service, “We have many competitors that try to do

government revenue in Nigeria is from Oil and Gas, and with the

what we do, but we do it far better and with the customer always

dramatic fall in the price of crude, the country’s revenue income

in mind. Poorly developed transport infrastructure in Nigeria,

has taken a hit, and naturally, we have felt the impact.”

as well as security on the roads are some of the challenges we

Looking at how to combat the challenges in the logistics industry,

encountered, and which made delivering on our promised transit

he is passionate about what needs to happen, “Multiple agencies

time to customers difficult. That is one of the reasons behind our

regulate the logistics industry in Nigeria, making processes slower

decision to invest in a plane.

and less efficient, which is the very opposite of what we want as an

This demonstrates incredible foresight and commitment to

express company. If everything could be streamlined or managed

investment by the DHL Express Nigeria management team, but

by one agency, this would help a great deal and remove much of

what about the very un-green air pollution that will come as a result?

the red tape. In addition, there is the need for an independent

Chrys explained, “We have an extremely large and all-inclusive

agency to regulate the activities of the courier industry in Nigeria

Corporate Social Responsibility programme in place, globally, as a

to facilitate a virile and fair environment for growth.

company. A huge part of this is our ‘Go Green’ initiative which sees

With a team of approximately 650 dedicated professionals in

us investing in green technologies to such an extent as to totally

place, DHL Express Nigeria recognises the importance of finding,

offset the purchase and use of fossil-fuel powered airplanes.”

developing and retaining good people. With a global ‘Certified

Let’s have a quick recap before we continue. This is a company

International Specialist’ - CIS programme, the largest in the world

that, without a doubt, holds the customer and their requirements

for a body of staff, Chrys is emphatic about both the quality of the

in the highest esteem possible and tirelessly works to meet and

output from the personnel, and their compliance with internal and

exceed those needs through intensive infrastructure investment.

external requirements of business practices, “We are fully immersed

There can be no mistaking the fact that this is one company that

in our CIS training programme in addition to other compliance

In 1609, Galileo altered the course of scientific astronomy when he became the first man to use the newly-invented telescope in his study of the heavens. This change of approach and method enabled him to simplify and account for what had previously been complicated and inexplicable problems. In the same way, as modern insurance grows increasingly varied and complex so the need for a clear understanding of insurance. At Hogg Robinson, we take pride in our ability to see each client’s requirements in his or her own light - with understanding, with experience, but without generalisation. And this enables us to provide a clear and accurate assessment of insurance needs. And that assessment leads to a carefully-tailored insurance policy, which with good reasons, our clients’ trust. And we’ve never used a telescope yet

...out of one....many specialist units... Benefit from our specialist knowledge of insurance by contacting

Creative insurance has our name on the cover. Other Offices at Abuja, Calabar, Ibadan, Kaduna, Kano, Port-Harcourt, Warri etc.

Endeavour Magazine | 67


DHL NIGERIA

programmes as we understand the need for full transparency of our operation and industry integrity.”

core of DHL is unmistakable and admirable. The future looks fantastic for the team of DHL Express

In discussing internal opportunities, it becomes apparent that

Nigeria and Chrys explained what is on the horizon, “We initiated

there is a definite promote from within culture in full operation.

a programme last year, that is already making waves both within

“Most of us came up through the ranks and have been talent

and externally to every customer we are privileged to serve. The

spotted for further development. As soon as an individual has been

ICCC (Insanely Customer Centric Culture) is all about making sure

selected for their potential, a mentorship programme is initiated

that everything we do is geared towards making our customers

and their career path moves forward from there.”He goes on to

successful. ”He continued, “Every staff member is fully engaged and

comment, “We have an internal development program called Made

will make positive contributions at their specific touch points with

In Africa, which helps develop identified high potential candidates

customers. Nothing must be left to the unknown and the customer

to become fully ready to take on higher roles not only in Africa,

MUST be king at all times. This is being driven from the top, all the

but within DHL globally. So there is a lot of potential and many

way through to the shop floor.”

opportunities for those that want them.’

Exciting times for the customer as well as the company and

Interestingly, the CSR programmes being employed by

with an emerging boom in retail - B2C, Chrys and his team are

DHL International Nigeria are so inclusive that it is not only

ready for a new challenge, “There has been a boom in ecommerce

their customers and employees that feel the benefits. The ‘Go

within Nigeria, so we have been making investments to ensure we

Teach’ focus looks to support local educational institutions,

are a major player in the market.”He explained further, “We want

so that more children can go to school and attain their full

everyone to be making their ‘last mile’ delivery plans with us and

potentials in life, while the ‘Go Help’ initiative cares for those

to be the courier of choice for ALL ecommerce operations within

marginalised in society, either by disasters, disability or old age.

Nigeria, which will definitely be a significant percentage of our

With no financial recompense for these efforts, the humanitarian

business 12-24months from now”

68 | Endeavour Magazine


SWACAA www.swacaa.co.sz +268 2518 4390 Written by Jack Slater

70 | Endeavour Magazine


SOARING HIGH

Endeavour Magazine | 71


SWACAA

Originally set up as a statutory body, since 2009 The Swaziland Civil Aviation Authority (SWACAA) has acted on behalf of the Government of the Kingdom of Swaziland. Their task is to administer the commercial body of the company in an economically viable manner, coordinate the air transport services and regulation of civil aviation activities in Swaziland and to align the organization with international standards.

Led by a nine member Board of Directors SWACAA has a good balance of skilled people in the industry with leaders from a broad sphere of the economy and society. On the Board sits the Director General, Solomon Dube, the only member of the Board with executive powers. He is the Managing Director of the Authority and presides over Executive Committee meetings. “As civil aviation is a very technical and heavily regulated global industry,” Solomon explains, “It becomes necessary to establish an autonomous body that can focus on the growth and professional management of the industry and have the Minister of Transport as its political head.” Previously run by the Ministry of Public Works and Transport through the now disbanded department of civil aviation, Matsapha International Airport and all other infrastructure and air transport facilities have been handed over to the Authority. Sikhuphe International Airport, at an advanced stage of construction, will soon join them under this umbrella. Both airports will be operated by the Authority which will also ensure that International Civil Aviation Organisation standards are upheld.

www.inyatsi.net 72 | Endeavour Magazine


Endeavour Magazine • December 2012 •


SWACAA

Through an eight point strategic plan, the Authority’s focus has been on addressing the eight critical elements raised by an ICAO audit conducted in 2007 which resulted in a ban of Swaziland registered aircraft by the European Union. “SWACAA’s immediate objective is to ensure that Swaziland complies with all laid down industry standards,” Solomon explains, “The Authority is also busy with attracting air transport business into Swaziland for tourism, trade and investment.” Explaining how, Solomon simply says, “Through our efficient , regulated , safe and reliable business offerings to the aviation industry.” As with any authority put in place to ensure that standards are not only met but exceeded and SWACAA has to ensure that it keeps in tow with regulations set by the Civil Aviation Authority Act 10, 2009 and SADC. This is in addition with the development of their staff to ensure that each of them capable of meeting the regulator and operator skills requirements. “We ensure continuous safety and security supervision as well as the swift resolution of any safety and security concerns,” Solomon assures. Representing the industry in Swaziland and being responsible for over 500 employees and thousands of passengers and customers there are some important elements that make SWACAA what it is. Such things as commitment and integrity, honesty and transparency,

74 | Endeavour Magazine

responsibility and accountability become crucial to the continued smooth running of the organization. The Airports: Matsapha International Airport (Mts) Matsapha International Airport (MTS) was opened to commercial traffic in 1961. Because the airport is located in the hub of Swaziland, with Manzini City Centre is only 10 minutes’ drive away it is the ideal gateway into Swaziland for both business travellers and tourists.. The Ezulwini Valley, which plays host to the top hotels, resorts and casinos in the country is located approximately twenty five kilometres northwest of the airport. Mbabane, the capital city, no further than ten kilometres from Ezulwini Valley. “Currently, Matsapha International Airport has one commercial air traffic operator,” Solomon elaborates, “The Swaziland Airlink which operates an Embraer 135 to run five daily flights to O. R. Tambo International Airport in Johannesburg, South Africa. This operation accounts for a majority of the 70,000 passengers that pass through Matsapha International Airport each year. In addition to the Swaziland Airlink, there are a number of general aviation activities at Matsapha International Airport that include the Umbutfo Swaziland Defence Force’s Air Wing.” There is also a budding market for aviation training schools that operate out of Matsapha International Airport which has a Code 4C runway. It is 2,600m long and 45 metres wide constructed of asphalt to handle Boeing 737s.


“The passenger terminal at Matsapha covers approximately 7,000 squared meters and is designed to handle and process about 300 passengers in any given hour,” he describes, “The parking area in front of the building is designed to cater for 200 cars. The ground floor handles passenger concourse and baggage handling, the mezzanine floor is for the offices and the second floor is dedicated to arrival and departure lounges.” The critical ICAO (International Civil Aviation Offices) buildings include the Air Traffic Control Tower (ATC), which is particular crucial at any airport, Fire Station, Air Traffic Systems & Navigational Aids and Fuel Farm vigilantly conduct their businesses twenty four seven. “The fire station incorporates a secondary control room as a backup to the ATC tower, with five fire trucks and an ambulance this makes up our emergency vehicles’ response teams.” The runway at Matsapha is 3.6 km long and 60m wide, it’s design is based on Code E aircraft to facilitate for Boeing 747, Boeing 777 and Airbus 340s. benefitting from a solid concrete apron that covers an area of 332m by 260m. ( 86, 320m2) The design is based on handling/parking 2 Code E aircrafts (Boeing 747, Boeing 777 and Airbus 340) and 3 Code C aircrafts (J41). Nhlangano Airstrip The Nhlangano airstrip is in Nhlangano town in the southern part of the country and is predominantly used by

the forestry farming. In 2010, Swaziland hosted Routes Africa 2010 on the 30th of May and the 1st of June. This event was attended by high profile Airport Executives and Aviation delegates from Africa, the Middle East and Europe and was aimed at showcasing Swaziland as an attractive business & tourist destination.. Since then there have been several meetings with airline operators who have shown interest in flying to Swaziland and combining it with other neighbouring destinations. The Swaziland Civil Aviation Authority, together with other key industry players are aggressively marketing Swaziland as a destination accessible by air in an environment that meets all the ICAO safety and security standards. About Solomon Dube The Director General is the Chief Executive Officer of the Swaziland Civil Aviation Authority who is responsible for the leadership of the Authority both as regulator of the industry and operator of the country’s two airports. The Director General communicates the vision, the values and is responsible for developing the strategy and ensures its implementation. He establishes networks locally and internationally that are necessary for the business of the Authority. As chairman of the management executive committee his role is to create an enabling professional environment and monitor departmental performance. He manages the Authority’s succession plan.

Endeavour Magazine | 75


KENMARE RESOURCES 00258 21 494921 WWW.KENMARERESOURCES.COM

76 | Endeavour Magazine


THE Mona Lisa OF MOZAMBIQUE WRITTEN BY DON CAMPBELL

New developments in all sectors are creating a storm of excitement in Mozambique, however, for the companies who pre-empted this interest this is a wave on which they can ride well into their future. Kenmare Resources have been enjoying a lead on the competition for the last twenty five years and we spoke with the Country Manager for Mozambique, Gareth Clifton about what’s happening.

Endeavour Magazine | 77


KENMARE RESOURCES

A very direct and discerning individual, Gareth’s approach is something that Mozambique as a country needs more of. There is no hyperbole and wrapping of the details which is what makes Kenmare’s story all the more impressive.

I

ncorporated in 1972, Kenmare Resources plc is a mining and

the Namalope deposit, site of the current mine, was discovered.”

exploration company, and has a primary listing on the London

Feasibility studies on the Moma Mine were completed in February

Stock Exchange and secondary listing on the Irish Stock

2001 which provided a detailed assessment of all aspects of the

Exchange.

proposed development and confirmed the technical feasibility and

“When we started our primary focus was to be on a global

commercial viability of the mine. The detailed market analysis showed

exploration company but now our principal activity is the operation

a strong market for the minerals produced and this information

of the Moma Mine which is located on the north east coast of

allowed Kenmare to approach funding institutions to finance the mine

Mozambique,” Gareth tells us.

and appoint a contractor to carry out the construction of the mine in

“The Mine contains deposits of heavy minerals such as ilmenite,

August 2004.

rutile and zircon. Ilmenite is a titanium dioxide principally used as

“The Mine is in operation and producing good quality products for

a pigment in paint. We currently produce approximately 7% of the

our customers,” Gareth says, touching on some of the main steps that

world’s ilmenite, ” he explains, “As a company we’ve had an interest

have marked the success of the company, “In 2010 we implemented

in Mozambique for a long time and we first started working the

an expansion programme to increase production levels by 50%.”

country in 1987 exploring a heavy sands deposit at a place called Congolone, about 70km north of the current mine site. The feasibility study showed the deposit was not large enough to justify the financial investment. We therefore expanded out exploration focus to other licenses along the cost of Nampula province and in 1996

What Is The State Of The Industry? Still prevalent in many markets affecting Africa, the uneven nature of global economic activity continues to cause a drag on market prices. While market conditions are improving in the rest of the

“As a company we’ve had an interest in Mozambique for a long time and we first started working the country in 1987 exploring a heavy sands deposit at a place called Congolone, about 70km north of the current mine site. The feasibility study showed the deposit was not large enough to justify the financial investment.”

78 | Endeavour Magazine


Endeavour Magazine | 79


KENMARE RESOURCES

world, particularly in the United States, the Chinese economic activity

debt to 1 August 2014 and an extension in time and quantum of the

remains subdued resulting in somewhat softer ilmnite prices

ability of the Project to fund expansion-related costs from Project

“The pigment industry which is the principal consumer of titanium

operating cash flows.

feed stocks, has gradually reduced its finished goods inventory which

It is hoped that these amendments will improve liquidity and

had become too large in 2012 following a slow-down in off-take

enable Kenmare Resources to focus on the ramp-up of expanded

volumes by the paint and coatings industry,” Gareth candidly reveals,

production, from which the Company expects to generate increasing

“The inventory levels of the pigment industry are now approaching

operating cash flows.

normal levels and this is expected to lead to a resumption of normal

Michael Carvill, Managing Director was quoted in saying: “We

buying patterns and increased feed stock demand. In respect of the

are greatly encouraged to see the expanded facilities operating

zircon market, the demand outlook continues to improve and we have

and starting to contribute meaningful production. The Company’s

achieved some modest price increases for recent shipments.”

operations team at Moma are now in full control of the plants and we

Moma Project Financing

With the co-operation of lenders, Kenmare Resources have made certain amendments to the terms of the Moma project financing.

all look forward to completing the ramp-up as quickly as possible”.

Production

These amendments were agreed as part of on-going management

Production during May 2013 was 104,300 tonnes of heavy

of their financial resources and took into consideration the current

mineral concentrate (“HMC”), 68,100 tonnes of ilmenite and 4,300

product market conditions and funding of remaining expansion costs.

tonnes of zircon. Production of HMC during June 2013 was steady

Included within these amendments was the effective postponement

at 101,600 tonnes. Due to a scheduled shutdown of the mineral

of the date on which deferred subordinated debt is required to be

separation plant (“MSP”) to integrate the new auxiliary ilmenite plant

brought current from 1 August 2014 to 1 August 2015, deferment

into the control systems of the existing MSP, production of ilmenite

of the 1 August 2013 principal instalment of US$13 million of senior

80 | Endeavour Magazine


in June was at the reduced level of 36,400 tonnes and production of zircon was also reduced to 1,000 tonnes. Consequently, a stockpile of 54,800 tonnes of HMC was built up as at 30 June. July production of HMC was approximately 100,000 tonnes, with the new wet concentrator plant (“WCP B”) contributing materially to this total. Approximately 80,000 tonnes of ilmenite products were produced in July, including 16,500 tonnes from the auxiliary ilmenite plant. The non-magnetic circuits, which produce zircon and rutile, were the last part of the expansion to be finished. This work is now substantially completed and the non-magnetic circuits are in ramp-up phase. Shipments during the second quarter increased to 245,600 tonnes of total products from 48,500 tonnes during the first quarter. (www. kenmareresources.com)

Staff And Customer Focuses Mozambique is a country with a wealth of natural resources and a hunger for development, unfortunately this has been stumped from growing in the past due to political risk uncertainty, an unfortunate

Reactive Power Compensation – Supercharging the weak transmission systems in Africa HVT Power Systems is a leading provider of reactive power compensation solutions which are used to optimise and supercharge the weak transmission systems found throughout Africa. Congratulations to Kenmare Resources for the expansion of their plant at Moma. We are pleased to have been a part of enabling that expansion through strengthening of the transmission network so that Moma can extract the necessary power from the EdM network. For further information, contact Dale Pudney on dale@hvt-ps.co.za.

hangover from the civil war which ended in 1992, however governmental reform established in 2011 has begun changes to

Endeavour Magazine | 81


KENMARE RESOURCES

this. This has only aided the quest for organic staff development

Balancing out their heavy focus on staff is their focus on

that Kenmare Resources has always endorsed and something that

customers and here Gareth makes it very clear that there are no

Gareth is very keen to promote himself.

secrets, no genie-tricks to keeping customers loyal and happy. No

“Staff training is an ongoing determination and we offer rigorous

special method of staying competitive in the market place.

training for all of our employees,” Gareth tells us, “ Unfortunately

“Customer happiness is tied to product quality,” he explains, “And

the education level within the sector in Mozambique is not the best

the timely fulfilment of contracts. You have to be a reliable supplier

so we’ve put a lot of emphasis into developing this industry at the

to their demand.”

entry level. This includes targeted programmes for development, bursaries, internships, and artisan shadowing/training to help locals train on the job.”

2013 And Beyond “For 2013,” Gareth reveals, “We are focussed on ramping up

He continues, “Currently in certain sections such as finance and

Phase 2 to a full production by year-end, this will open up the

engineering there is a heavy reliance on expats working in house

possibility for a future Phase 3 however it has to be organically

however through the natural organic movement of career change

grown.”

and promotion we are looking to bring in a higher volume of the local workforce who have developed through our programmes,”

Phase 2 includes a number of new developments such as a new 2,000 tph Wet Concentrator Plant (WCP) fed by a single dredge, an

There are always many reasons to employ locally and the direction

increase in Mineral Separation Plant (MSP) capacity from 135tph

that Kenmare has taken ensures that the future foundations of the

to 225 tph and a New Wet High Intensity Magnetic Separation

company will be held together by the skills and development of the

(WHIMS) circuit which aids in the more efficient upfront separation

country’s greatest assets. The ripple effect on not only educating

of magnetic and non-magnetic minerals. Enhanced efficiency of

but employing from local peoples is a keystone to economic growth,

existing operation, a modular approach to construction to avoid

something that has clearly been recognized by this milestone company.

disruption to existing operations and an enhanced non-magnetic

Consulting

Training Centre

Facilitating efficiency and effectiveness for mining, industrial, construction and commercial clients through applied logistics and outsourced services. Supply Chain Management

IMLS is committed to supplying professional, practical and consultative services with the emphasis on safety, energy efficiency, staff development and the environment.

Fleet Management

P.O. Box 168 Kwambonambi, 3915, South Africa Telephone: +27 35 580 1113/4 Fax: +27 35 584 4719 Website: www.imls.co.za Email: john@imls-online.com

Mine Planning

Dry Mining 82 | Endeavour Magazine

Industrial Cleaning Services

Dune Rehabilitation

Electrical Services

Labour Hire


circuit with additional driers further add to the robustness of the mine. Associated infrastructure and equipment, particularly electricity and water supply, have also been upgraded as part of the expansion. (Kenmareresources.com Moma Mine August 2013 Report) Looking from the outside in it would appear that Kenmare’s preferred approach to business includes a patient attention to detail. Usually the biggest projects are the ones that make the news but it is often the smaller ones that make the big difference. “Our growth from junior exploration company to major titanium minerals producer has been a giant leap over the last decade. However, it would not have been possible to make this progress without constant attention to the little details” Gareth concludes.

In house Crating Consolidation Cargo Large Warehouse Facility

Road transport to Mozambique, Zambia, Angola, DRC

+27 11 392 1553

Fuels, Oil Bases and Lubricants Biofuels, Biodiesels 00258 213 602 78 Praca dos Trabalhadores No. 9, Maputo - Moçambique

www.pess.co.mz

Endeavour Magazine | 83


ZB FINANCIAL HOLDINGS LIMITED 00263 4 751168 WWW.ZB.CO.ZW

84 | Endeavour Magazine


BANKING ON ZIMBABWE WRITTEN BY JACK SLATER

ZB Financial Holdings Limited need little introduction as they have seen a great deal of changes take place in Zimbabwe, have overcome political, economic and cultural tides and have become one of the beacons of the country’s development. We spoke with CEO Ronald Mutandagayi regarding the company’s activities to shed some light on their success.

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ZB FINANCIAL HOLDINGS LIMITED

“The history of ZBFH begins in 1951 when the Netherlands Bank of South Africa opened a branch in Harare, known at the time as Salisbury. A second branch was opened in Bulawayo in the same year and by 1967 nine branches were operating countrywide,” Ron opens up, “In August 1967 it was sold to Netherlands Bank of Rhodesia Limited, as ZB Bank was then known and obtained a listing on the Rhodesia Stock Exchange. It was the first locally quoted commercial bank and also the first to provide the local public with the opportunity to participate in its ownership.”

Global Shopfitters Zimbabwe For the Perfect Fit

R

onald Mutandagayi, a charter accountant by profession, was appointed Group Chief Executive of ZBFH with effect from 1 June 2013 and previously held the position of Managing

Director of ZB Bank. He has been with the company through a number of changes, having joined the Group when it was known as Finhold Group as the Head of Finance and Risk in February 2004, and accepting the position of Managing Director of ZB Bank in September 2009. “Over the years ZBFH has maintained a steady growth through acquisitions of related companies as well as expansion of existing services,” he continues, “In 1972, the company changed its name from The Netherlands Bank of Rhodesia Limited to Rhodesia Banking Corporation Limited and then to Rhobank in 1979.” 1979, marked an important moment for the company as they

Contact us at: Stand 861, Soutter Road. New Ardbennie, Hre, P.O. Box CY 2322 Causeway, Hre. Tel/Fax: 665438, 661327, 666372 and 668947 13 Hanover Road, Workington, Hre, Tel/Fax: 662492, 663430, 663639. Email: glob@africaonline.co.zw 86 | Endeavour Magazine

acquired interest in the local insurance firm of brokers, Willis Corroon, now known as Alexander Forbes Zimbabwe and also the entire shareholding of Syfrets Trust and Executor Limited. Two years later, 1981, the Government of Zimbabwe acquired 61% shareholding and the company changed its name to Zimbabwe Banking Corporation Limited (Zimbank). “In 1989 Zimbabwe Financial Holdings Limited (FINHOLD) was formed to bring all subsidiaries and associate companies under one Holding company which also paved the way for the Group to explore


other profitable business activities previously not possible due to

external training and developmental programs carried out regionally,

restrictions on investments activities placed on the bank in terms of

locally and internationally for selected members.

the Banking Act,” Ronald tells us, “In 2006 Finhold rebranded to ZB

“Staff development and training is vital in our company as it

Financial Holdings Limited and in 2007 the group acquired majority

motivates individuals, increases knowledge, and fosters brand

shareholding in Intermarket Holding Limited, a financial services

engagement required in enhancing loyalty,” he continues, “This

group that was involved in the provision of mortgage lending, banking,

ultimately leads to the delivery of exceptional customer service

life assurance and re-insurance services,”

required for customer retention, acquisition and business growth.”

He continues, “In the same year ZBFH acquired a shareholding in Cell Insurance Company, a short term insurance service provider.” In 2008 the company formed ZB Securities, a stock broking company that is active on the stock Exchange and The Group has therefore acquired a number of subsidiaries which have allowed it to offer a diverse range of financial solutions. ZBFH has no physical presence in foreign markets; however, through its subsidiaries it participates in the regional and international markets.

The People Of ZBFH

What Does ZBFH Offer Clients? ZBFH provide one of the most diverse ranges of financial services including all of the primary mainstays like banking, insurance, reinsurance, asset management, securities, transfer secretarial services and custodial services. It also boasts one of the widest branch networks in the country with the commercial bank operating 50 branches and a strong presence in the informal markets. “We engage our customers through customer surveys and we take the results seriously to implement findings,” Ron tells us, clearly

“The Group’s staff complement is 1600,” Ron tells us, “And we have

very animated in this particular area, “We also have a Customer

invested in a Group Training Centre in an ongoing effort to improve

Service Charter and the ZB Way of doing things that ensure that we

staff skills and knowledge.”

strive to always be customer centric.”

Besides internally the Group Training Centre also facilitates

It is very important for ZBFH that they gain repeat business from

Endeavour Magazine | 87


ZB FINANCIAL HOLDINGS LIMITED

the same customers who will in turn act as ambassadors for new

drive to invest in that new

an easy and fast way of doing

business, Ronald tells us while explain the importance of activities

technology.

business

occurring post sales.

with

ZB

Financial

“We offer mobile banking,

Holdings. As a group technology

“After sales service also ensures that we listen to our customers

internet banking and continue

reduces turn around on certain

for what they want and in doing so we are able to modify, innovate

to explore other products and

processes

and adapt products and services that are relevant and value adding,”

services in line with technological

customer service and efficiency

he adds, “We know that a satisfied customer experience enhances our

advancements,”

within the system.

brand, builds brand loyalty and brand equity and ultimately results in

us, “Focus is also in providing

“It will also ensure that ZBFH

business growth and profit. Therefore customer tracking is critical.”

affordable products and services

plays in the Global arena as well

and technology will allow us to

and we will be able to reach and

do so.”

offer online and efficient services

Quality and the highest level of satisfaction is the best way to stay ahead of the competition, and ZBFH’s strategy is to give their

he

assures

and

enhances

customers just that, an exceptional service and a value that exceeds

ZBFH has and continues to

to anyone and particularly the

expectations. “As they share with others their experiences we have

invest in the best human and

Zimbabweans all over the world

an upper hand because service is a key pillar that can differentiate us

technical resources to ensure

who want to invest back home,”

from the rest of the market players,” Ron says.

that they deliver and keep up with

Ron wraps up.

the trends. This is why they have

To The Future

an established Group training

The current focus is on riding on technology driven innovation for growth. The market now wants convenience and this is available through the different technological platforms and there is a major

Proud

Centre and a fully-fledged team of IT experts. This will give customers

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Suite 2 Fountain Court, Westgate Complex, Harare, Zimbabwe Email: info@sis.co.zw Phone: +263-4 333667, 332330 Cell: +263732417392 www.sis.co.zw 88 | Endeavour Magazine


Endeavour Magazine | 89


DAIRYHILL INVESTMENTS AND AFRICAN MINING AND EXPLORATION 00263 4 708036 WWW.AFMINE.CO.ZA

90 | Endeavour Magazine


Since its founding in 2001, a strong sense of balance has purveyed the operations at Afmine (the combination of Dairyhill Investments and African Mining and Exploration). Standing out in the industry as a beacon of environmental and industrial collaboration the company is one of the strongest and it is a pillar of strength. Always with a keen ear to taking a hands on approach to his work, Derek Cockcroft, the managing director, was on hand to discuss his company’s latest developments in this deeply South African industry.

WRITTEN BY DON CAMPBELL

A BUSINESS AS STRONG AS

Diamonds

Endeavour Magazine | 91


DAIRYHILL INVESTMENTS AND AFRICAN MINING AND EXPLORATION

“In 2001 we secured a contract with Zimbabwe Platinum Mines (Private) Limited, which has subsequently become a subsidiary of Impala Platinum Holdings Limited, a listed company in South Africa,” Derek explains, “This contract was for the haulage of platinoid ore from the opencast mine operation in Ngezi to the processing plant in Selous, an overall distance of 76km.”

T

he solution for this haulage method was developed in conjunction with Zimplats, with a view to establishing a safe, reliable and cost effective solution. This was achieved through

the use of Australian style road trains, able to operate under the legislated loading parameters set by the Zimbabwean Government. Specific legislation was passed by Government to allow the operation of these units, measured at 42 metres long and an overall gross vehicle mass of 160 ton. This specialised equipment was originally sourced from Australia, and was partially assembled locally utilising existing facilities within the group. Hence they were able to offer a cost advantage to the client and this operation continues to be the largest road train operation in Africa, achieving approximately 200 million ton/kilometres per annum. “Since then, we have grown the services to Zimplats through the introduction of ore rehandling, involving the introduction of both mining and crushing equipment, in order to assist with their above ground and underground developments,” Derek adds, “We have also expanded the group activities into exploration drilling services, such that we are able to accommodate most mining companies requirements within the group.” Afmine are heavily involved in a number of markets, indicitative of their organic growth that they have been able to meet the various demands of each of these different countries, which include Zimbabwe, Botswana and Mozambique, with the most current projects being pursued in Tanzania and Namibia. Additionally, Afmine’s capabilities extend to contract mining and

92 | Endeavour Magazine


earthmoving, which is a medium sized operation undergoing organic growth currently as a result of additional client requirements as well

Customs Services is a one stop shipping, freight forwarding and customs clearing company founded in 1968 with 7 local offices and a global network representation in over 150 countries.

as new projects. Specialised haulage solutions for the mining industry, including exploration drilling: “The equipment used here is considered to be the best in its class,” Derek states, “The Boart Longyear LF90D diamond drill rigs as well as RC/RAB equipment,” Historical operations of Afmine also support the capability of performing diamond drilling in excess of 1000 metres using blast hole drilling, which is one of their current developments, mining consultancy services which makes use of Afmine’s highly skilled and practical mining experience and the significant skills they have in both opencast and underground developments.

What Training Is Given? Up to and over 250 staff work with Afmine at any one time and each of them adhere and follow a certain philosophy and attitude that can distinguish one of their employees out of a crowd. “One of our major focuses is the management of health and safety principles within our operations, and protection of the environment,” Derek explains, “Continual improvement of such skills is ongoing

Endeavour Magazine | 93


DAIRYHILL INVESTMENTS AND AFRICAN MINING AND EXPLORATION

within the organisation, with regular training courses. Our client

continual improvement of our

and reform whatever they need

requirements are particularly stringent due to nature of the mining

services to ensure that their

to.

industry and associated risks. We also continue to develop personnel

needs are constantly met as their

and skills through both on the job and independent educational

own business develops.”

courses with a view to strengthening our skills base.”

“With current commodity prices, costs and production

He continues, “Being an

challenges being faced by our

Some companies place no emphasis on staff development, let

owner/operator of business we

clients, we are required to

alone individual development however Derek is adamant with his

recognise that the success of

constantly review

opinion to how important this particular area is to him:

our work

our business is directly related

methods and the equipment

“Very!” he exclaims, “Zimbabwe and Botswana have a fairly well

to the success of our clients

deployed to ensure that we

educated workforce but skills are still limited and Mozambique has a

and by maintaining a successful

are taking advantage of recent

very limited skill base. The future of our business lies in the abilities

relationship

client

technology developments,” he

of our personnel and we take their development and education very

through proven performance, we

details, “ Capital equipment

seriously.”

are able to secure a competitive

replacement is a major focus in

edge with repeat business.”

order to ensure that our services

Afmine’s Customers Derek immediately strikes as one of those people who has

with

Along

with

operation

and

the

a

smooth a

keen

approached business with the intention of making a definite impact on

understanding of how best to

those he works with. Handling both staff and clients with a sincerity

look after staff and customers

that is refreshing and inspiring.

alike, Afmine is further enhanced

“In order to service the client fully, we ensure that we understand

by a willingness to adapt to

their business needs from the outset,” he details, “We all undergo

circumstances and learn, relearn

94 | Endeavour Magazine

are always reliable, cost effective and safe.”

What’s In The Future? Leading into 2013 Afmine


are introducing a mining consultancy division which allows them to assist in the development of the mining industry and further develop opportunities for their group.

This consultancy extends to full

management of new projects, with final handover to the client once in productive state. There is also the ongoing expansion of the mining services into blast hole drilling for opencast mining projects which has expected growth within the mining industry within Zimbabwe, Botswana and Mozambique. All countries have massive potential for growth within this sector, being very undeveloped in worldwide standards. “We believe that we will be able to grow the business significantly due to our position in all three countries. We also believe that we shall be able to expand into other territories within the region, becoming a sizeable player within the mining services industry, Our aim is to effectively double the size of the business within the next 3 years, requiring further investment of approximately $20 million. In order to achieve this, we are doing as much as possible to develop internal skills in order to cope with the anticipated growth, thereby ensuring no reduction in our client service principles,� he concludes.

Endeavour Magazine | 95


BINDURA HAULAGE 00263 621 211-5 WWW.BH.CO.ZW

96 | Endeavour Magazine


KEEPING

WRITTEN BY KATIE RICHARDSON

Trade MOVING

Endeavour Magazine talks to leading haulage company Bindura Haulage about keeping abreast of the competition, tackling sector concerns and its role in effective industry.

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BINDURA HAULAGE

Keeping business moving in a country whose economic recovery is extremely delicate is no mean feat. Having been blighted by allegations of industrial corruption and human rights abuses for decades, Zimbabwe is taking unaided steps on its international trading feet, and haulage companies in the country are playing a crucial part in removing disincentives and adding accountability.

F

ounded in 1967, Bindura Haulage has a very established

agricultural commodities, general cargo and specialised loads.

distribution chain in Zimbabwe and neighbouring countries,

A full 24-hour cargo tracking service supports our fleets to all

thanks to a long history in the provision of services to local

destinations and we also offer border cleaning services at the Messina/

mining and agricultural sectors. After a heavy decline in agricultural

Beit-bridge border with key partners in Chirundu, Nyamapanda and

output in the early noughties, the company shifted its focus to

Mutare.” says Mann.

concentrate primarily on the cross border market, moving various commodities and cargo within the Southern African Development Community (SADC) region. With its HQ originally in Bindura Town

Bumps in the road

in the Mashonaland province, the company relocated to Zimbabwe’s

Adequate transport infrastructure and transport services are

capital Harare in 2005 to concentrate on the growing cross-border

essential for the functioning of a nation’s economic, social and

market, with countries including Zambia, Malawi, Mozambique and

cultural life and the haulage industry is not without its problems.

South Africa.

There is an increasing challenge posed by an ever-deteriorating

“Our general fleet is comprised of cab-over and conventional

road infrastructure in the region and Zimbabwean roads are classed

horses pulling flat-decks, links, super links, tippers and step decks

as some of the most dangerous in the world. The Zimbabwe Traffic

offering a number of options to a customer, while our abnormal fleet

Safety Council reported at least 416 people died while another

has various low-bed combinations with capacities of up to 70 tonnes,”

2463 people were injured in more than 8700 accidents recorded

says group managing director Richard Mann. “Through good service,

countrywide between January and March this year, due in part to

sound business practices and strong leadership we have built a wide

the country’s lack of passing lanes, shoulders, road reflectors and

network of satisfied return customers.”

breakdown lanes and a limited roadside emergency services. On the

Bindura Haulage offers a wide variety of services allowing it to

positive there are major improvements happening and resurfacing of

cover a significant number of key international destinations. It makes

the roads on the East-West corridor is well underway, on the success

strong use of upgraded technology to improve on service levels,

of this – hopefully funding will provide for the upgrading of the North-

while allowing control over larger volumes of moving stock. This

South corridor in the near future.

has resulted in a leading co-ordinated and supported service chain

The haulage industry also happens to be one of the more

providing mining supplies, plant and equipment as well as mined and

vulnerable to the Zimbabwean HIV/AIDS pandemic due to mobility

98 | Endeavour Magazine


Endeavour Magazine | 99


BINDURA HAULAGE

and the inherent characteristics of the working conditions. Mann

to perform their work efficiently

endeavours to hold up the highest training standards for his staff to

and safely.”

To counteract these socioeconomic

hurdles,

Bindura

cope in these very challenging conditions. “We have around 200 full

Mann also looks to invest

Haulage has a competitive ace

time staff working for us, and each driver is required to be compliant

in his staff for the future of the

up its sleeve. A number of new

and provide on-demand proof for all health and safety regulations and

company: “Bursaries are also

and exciting developments on

licensing in each region we operate in,” he says. “It is of the utmost

available for those who request

the horizon include a continued

priority for the company to adequately empower and equip a driver

relevant study in fields that will

emphasis on expanding into and

to drive a loaded vehicle of around 56 tons and a lot of effort is put in

have a positive impact in the

growing the broking business –

place to ensure this.”

business.”

a market which has had a 350%

The company also expects compliance with all safety aspects including quality servicing and repairs of all trucks and trailers and maintains an adequate support chain along each of their supply routes including safe parking areas, border support teams and strategic workshop depots. “Our drivers are put through training programmes,

growth over the past 12 months. Mann is confident that without

Different Approaches The

haulage

the need for capital expenditure (CAPEX) industry

and

only

minor

is

additional expenditure required

and our

predominantly private owned

on resources is nothing short of

technical staff like those in our workshops will all have the required

– with the added pressure from

a cash-flow positive in the capital

certifications to perform their respective functions within their specific

the unstable economy, high levels

intensive

departments and skills shortages are identified and provisions made

of unemployment and tentative

is a natural progression from

for training in these areas,” says Mann. “Strict adherence to health and

investor sentiment – there is a

a successful marketing drive

safety protocol is installed and this includes regular training of staff

limited availability of affordable

where larger volume contracts

on the correct use of tools, materials and procedures to allow them

vehicle financing.

have been secured and the

100 | Endeavour Magazine

industry.

“Broking


excess work outsourced,” he says.

After-sales and customer commitment is also a top priority. “With

In addition, the company is also implementing an integrated

seasonal business, after-sales service is often the pre-cursor to next

accounting and workshop ‘job-card module’ to enhance the reporting

season’s marketing strategy,” Mann stresses. “Plans that are in place

and information dissemination essential to improving the overall

to keep us abreast of the competition are, among others, securing

efficiencies at grass roots level: the workshop floor. “Leveraging off

contract work which ensures sub-contracted rates and an offensive

current contracts will enable us to increase the bottom line for the

approach to expense management and budget control.”

company,” Mann explains. “Enhancing the quality of the work done

Mann is also very enthusiastic about his working associations:

will improve overall efficiency and reduce undue expenditure. A fair

“We have an excellent management team who are able to build

amount of staff time has been invested in this as it engages a number

and enhance great relationships with customers and negotiate

of different departments, including workshops, stores & finance.

preferential transport rates.”

While there is a financial cost to this, it is far outweighed by the direct cost savings on efficiencies it will bring.”

Smooth Operation The personal touch is very important to Bindura Haulage and Mann makes it a priority to understand and identify with his clients in

While Zimbabwe still has a while to go to find economic stability within its borders, the importance of the haulage industry cannot be overemphasised. In-house promotion coupled with encouragement of international trade at all levels, could result in a win-win situation for Bindura Haulage and its contemporaries to expand upon their business both at home and abroad.

order to deliver the best service possible. “There are daily updates on each load and clearing positioning to customers, as well as constant monitoring of customer interactions with various staff,” he says. “Other specific focuses include an immediate response to customer queries and an annual customer review.”

Endeavour Magazine | 101


G4S ZAMBIA 260 211 244832 WWW.ZM.G4S.COM

102 | Endeavour Magazine


“G4S is a truly unique company – we are bigger, more diverse and involved in more fascinating, cutting-edge projects than many people would imagine,” Sacha opens up with. G4S was first incorporated in Zambia in 1968; making them one of the oldest security companies in Zambia and setting a testament for security.

A LEGACY OF SECURITY WRITTEN BY JACK SLATER

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G4S ZAMBIA

When the company was first incorporated they were primarily a Manned Security service provider. However due to an ever changing security environment and the vast range of client needs they had embrace and make use of new innovations in the security world and employ cutting edge technology to provide their clients with robust and effective electronic security solutions. “We have also enhanced our Manned Security product and offer the market Cash solutions services,” Sacha Makulu.

G

4S Zambia has a vast product and service portfolio and

exposure to threat and risk.

provides the Zambian market with an array of security

“We also provide Commercial, Residential, Corporate, and

solutions under their core product lines which are Manned

Retail sector based Rapid Response Services. This includes Panic,

Security, Security Systems and Cash Solutions. “Our expertise and in Cash services enables us to meet a wide

range of customer needs. Amongst them being fitness sorting of notes

Volumetric and Intruder Alarms,” Sacha says, “We have strong capacity and expertise in Closed Circuit Television (CCTV), Access and Egress Control systems.”

for use in ATM machines; counterfeit detection and removal; and

With Manned Security, the core product of this division is fully

redistribution of cash to bank branches, ATMs, and retail customers,”

trained and equipped Security Officers to commercial, corporate,

he tells us.

diplomatic and residential clients. Under G4S’ Manned Security

They also provide cash consulting services on cash management strategy, secure document facilities with high security, and various

division they also conduct Threat and Risk Assessments, Site Security Surveys and Contract Security management.

aspects of cash cycle efficiencies such as ATM management services,

“Based on requirement we provide experienced personnel with

including cash forecasting, cash transportation and reconciliation,

global experience. Our capacity extends to products and services

first-line ATM maintenance, retail cash management services and

as diverse as Journey Management, Investigation services, Event

insurance of currency, gems, precious metals, and other valuables. “We serve various financial institutions in the country,” he adds. G4S have a strong capacity in the supply and installation of cutting edge security systems aimed at protecting their clients, their assets

Security management, and the supply of trained officers to provide stock management and even receptionist duties,” he says.

Employees

and safeguarding their commercial concerns. Whatever the case may

“One of our values at G4S is ‘’Best People,”’ Sacha tells us,

be they provide a safe operational environment and mitigate their

explaining the focuses that make the company what it is, “As a

“Based on requirement we provide experienced personnel with global experience. Our capacity extends to products and services as diverse as Journey Management, Investigation services, Event Security management, and the supply of trained officers to provide stock management and even receptionist duties.” 104 | Endeavour Magazine


Endeavour Magazine | 105


G4S ZAMBIA

Chita Lodge has been designed and built around an African wildlife theme and it provides affordable top of the range accommodation. From wrought iron animals in the garden to lovely African décor, Chita Lodge is a home away from home. It is conveniently located in the quiet residential area of Olympia Park, just behind Manda Hill. Arcade shopping Mall is also a few minutes away, so Chita Lodge is a good option for those “out of towners ” who want to come to Lusaka to shop. For the businessman, it is an easy fifteen minutes drive from Lusaka (Kenneth Kaunda ) International Airport and a ten minute drive to the center of town.

business we believe that our

up-to-date with current trends

biggest asset is our people and

in their function.

we continually invest in our staff.

are

We offer career opportunities

attend professional conventions,

and personal development that

conferences

allows our people to unlock

in their fields for professional

their full potential, to express themselves and to reap the rewards of their success.” G4S endeavour to ensure that all operational employees are

given

appropriate

pre-

placement training that suits their function and follow up with

refreshers

to

enhance

their competence and ensure that they remain current in

given

and

networking

and

to

workshops knowledge

diversification. “G4S

Zambia

invests

significantly in our employees,” Sacha

stipulates,

“Both

inside and outside the work environment and this includes sport such as social soccer on weekends.”

Clients

terms of their skill set. They

G4S Zambia’s strategy is

also recognize the fact that

based on quality throughout

knowledge is dynamic and there

their operation. They do not

is a need to keep employees

adopt a one size fits all approach,

WWW.CHITA.CO.ZM Cell:+260 0979 562176 Phone: +260 211 293779 Fax: +260 211 290814 106 | Endeavour Magazine

Employees

opportunities


instead their security solutions are custom made to meet each of their individual client’s unique and specific security requirements. “Our contracts are governed by Service Level Agreements and Key Performance Indicators are measured on a routine basis,” Sacha explains, “And this enables us to continually measure our performance against our clients expected output. When gaps are identified they are quickly resolved. “ G4S regards their customers as their partners and their role in this partnership is to provide them with a safe operational environment and minimise exposure to risk thus allowing the valued customers to focus on their core business. “We have put in place the necessary support infrastructure to ensure that clients have clearly defined communication channels and all areas of concern that may arise are resolved,” Sacha says, “ Where there are lapses management is always focused and efforts are made to fix all problems as quickly as possible.”

Looking To The Future “We have a number of exciting products being introduced into the Zambian market,” Sacha tells us enthusiastically, “Under our Cash business unit we have a product called Deposita which we believe will revolutionise the way retailers do their banking. The product is based on an Automated Banking Machine (ABM).” The Deposita machine is quick and accurate and recognises bank notes regardless of their direction on insertion. It reliably identifies denomination and detects the authenticity of the notes, providing secure onsite storage of cash because of its inbuilt locking system and alarms which ensure protection against theft and vandalism; deposits are identifiable by cashier and shift. “On the Security systems front we also provide our clients with electronic Remote Site Security solutions based on a Video Alarm system which has the capability of acting in place of the traditional Manned Security Officer,” Unlike traditional alarms, the Remote Site Security solution makes use of Motion Sensors linked to cameras that take a 10 second video clips every time the built in Sensor detects movement. The unit then transmits the video clips to G4S’ National Control Centre for verification and priority response. This solution does this in real time, thus allowing for a reaction while a potential crime is still in progress. Interventions include either the dispatch of a response unit to the scene or the release of pepper gas remotely depending on the level of threat. “We believe this will mark an improvement for Zambia as a whole,” he says, “As G4S we believe that these innovative products consolidate our position as market leaders in Zambia. As a business we continually look for solutions that add value to our clients and provide them with latest technology, products that not only secure their environment and assets but also improve their bottom line,” Sacha concludes.

Endeavour Magazine | 107


MURZAH OIL COMPANY 00255 784 786 050 WWW.MURZAH.CO.TZ

108 | Endeavour Magazine


KEEPING IT REAL WRITTEN BY JACK SLATER

Murzah Oil Mills Ltd is part of an association of companies that employ 3675 people and has created the backbone of an industry striving for economic growth and global respect from businesses and contemporaries. Since its inception in 1997, Murzah Oil Mills Limited has emerged as a leading industrial force in the edible oil and soaps sector manufacturing sectors. Specializing in production and extraction of oils, today they are looking at expansion throughout Africa and their General Manager Mr Lakshminarayana was on hand to discuss this.

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MURZAH OIL COMPANY

From the onset one of the things that stands out in the portfolio of Murzah Oil Mills Ltd’s capabilities is their attention to detail and the heavy investment they have made in technology, machinery and manpower to ensure the purity and standards of their products. Their approach to accomplishing this task is one that starts from the grass roots and works upwards.

“T

he facilities are equipped with the entire range of modern

A summary of the business activities at Murzah Oil Mills LTD

machines and technologies,” Mr. Kakshminarayana

reveals that core activities of the company revolves around two main

opens up, “And operated by the most well trained staff.”

principles of expansion and consolidation. The activity of growing the

This is the first time that Murzah Oil Mills Ltd is appearing

company either in terms of employees or facilities and ensuring that

within Endeavour Magazine, and to get our readers up to speed Mr.

everything is working to capacity for a period is one that proves effect

Kakshimarayana said the following: “The Company’s commercial

in preventing a stretching in resources.

Production of Vegetable Oil commenced in 1997 and has grown

“We produce Cooking Oil, Soap and Plastic Consumables,” Mr.

reliably since then, we actively engage 200 permanent employees

Kakshminarayana tells us, “With a production capacity of 200MT

including 70 of the most skilled ones in our industry. Over that we

of soap per day and 450MT of cooking oil per day. The cooking oil is

have 600 temporary employees who provide invaluable services to us

poised to be doubled once the new Expansion Unit is operative.”

when we need it.”

Crude Oil is Refined, Bleached and Deodorised in order to get the Finished Goods such as the Korie Brand (for Palm Oil), Korie Gold for Soya Oil and Sundrop Brand for Sun Flower Oil which are available in a range of measurements and machine packed in custom designed packaging to best engage the consumer. Murzah Oil has two major edible oil Refineries with a total capacity of 300 tons per day, which is equivalent to 108,000 MT per annum. Because the company aims to produce only the best products in the current market, the technology and the machinery being used were obtained and manufactured by the world’s leading manufacturer of edible oil machines. “It is one of the most modern edible oil refineries in the world, with state of the art technology,” he tells us. In one of their early expansions, the company instigated the creation in 1998 of a Dewaxing plant to process a variety of domestic vegetable crude oils this plant is powered in part by the combined

110 | Endeavour Magazine


Endeavour Magazine | 111


MURZAH OIL COMPANY

technological expertise from Alfa Laval, an Indian firm, and supported by reliable technology from Tetra Laval of Sweden.

decisions taken collectively.” Murzah Oil Mills Ltd also enjoys extremely happy industrial

Their sunflower seed extraction plant, which produces an

environment, “New work force is added once a while to our existing

equivalent of 30,000 Ton per annum began operations in early 2003,

large base so much so that there is a nice combination of young and

this was a direct move to ensure standards and quality provided their

experienced hands.”

clients with the best products. Since then their sunflower products

On the other side of the coin, where we find the customers, Murzah

have been found in regions such as Singida , Dodoma and Arusha and

Oil Mills are dedicated to a transparent accountability, “All Products

their leading sunflower oil brand, Sun Drop has become a household

comply with Tanzania Bureau of Standards,” Mr. Kakshminarayana

name.

tells us, “We keep reviewing our packing material and processes in

Through their growth, one of the key developments was the capacity expansion of the fractionation plant from a limit of 100MT per day to 300MT per day. “When this plant was installed, it gave us an opportunity to process the basic raw material of Crude Palm Oil, which would have

keeping with the feed-back from our customers. “ Apart from capturing the market in the country and catapulting itself into becoming the leading manufacturer in Tanzania, Murzah Oils have started exporting its products to neighbouring countries like Malawi, Zambia, Congo, Rwanda and Mozambique.

been otherwise difficult,” Mr. Kakshminarayana explains, “Because

“Because of the excellent quality of our products, it makes it

crude palm oil cannot be processed without specialized equipment.

easier to turn them into preferred choice of the people wherever it is

The Fractionation Plant is also used to separate liquid fraction from

marketed, while Murzah Oil Mills continues to poise itself for further

solid fraction of the oil.”

growth in the near future.”

“Work Force plays vital role in any Organisation,” Mr.

“We have very satisfied Customers thanks to equally co-operative

Kakshminarayana says, “Murzah believes in participative Management

Suppliers and Sub-Contractors and Dealers,” he tells us, “Our Group

where the Directors interact closely with the Workers in majority of

Products ably supported by Trading Company from within the Group

Industrial Automation and Electrical Systems Limited

Core business areas Design, Supply and Installations of Industrial Control and Electrical Systems. Retrofit and Upgrade of electrical systems Supply of Spare parts for Industries. Provide Consultancy on Industrial Solutions. PO Box 33779, Plot 281, Block D, Tegeta, Dar es Salaam, Tanzania, Tel: +255 768 223777, Email: office@iaestz.com, website: www.iaestz.com

112 | Endeavour Magazine


help the process of ensuring

while

proper demand-supply chains. “

identified by the Government,

“We

are

inaugurate

our

expanding Capacity

the of

expecting

on

many

occasions

to

for example the World Standards

Unit

Day etc., advertisements are

Production

given in the Newspapers in

new Cooking

Oil

recognition of the importance of

considerably, very soon,” he

such occasions and bringing the

explains, “We also propose to

Public’s attention towards the

establish a separate Plant for

same.

manufacture of more quantities of Soap.”

IN conclusion, one of the defining factors of Murzah Oil

The Group also takes part in

Mills is their focus on establishing

philanthropic activities including

what is important and supporting

Education,

it fully.

Religious

places,

Donations to the Destitute and

“Working

together

as

a

the Disabled. Prayer Meetings

team is the only way to achieve

are held on most Fridays within

greatness,” Mr. Kakshminarayana

the

concludes.

Factory

Premises

when

poor-feeding is done. Donations are also offered for conducting cultural or community functions

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Telefax: +91 141 4015911 | Customer Care: +91 93525 85911 Endeavour Magazine | 113


IPP RESOURCES www.ippresources.com +255 782 64 8194 Written by Don Campbell 114 | Endeavour Magazine


FINDING THE GOLD

Endeavour Magazine | 115


IPP RESOURCES

“Start as you intend to finish” is a saying that IPP Resources have taken to heart and in their goal to create the greatest mining exploration company Tanzania has ever seen they have taken steps to ensure that the majority of their employees are from Tanzania and that, even as the company grows and diversifies, it remains wholly owned and Tanzanian. Don Campbell spoke with Project Director Dr. Reyno Scheepers to find out why this was so important and to touch on the exciting movements of this company. As part of the booming African economies, Tanzania is the largest East African country, bordered by the Indian Ocean to the East; Kenya and Uganda to the North; Rwanda, Burundi and Democratic Republic of Congo to the West; and Zambia, Malawi and Mozambique to the South. It is a massive and diverse country of 947,300 square km. Larger than the states of Texas and Michigan combined and with such notable physical features including the likes of the world’s highest mountain Kilimanjaro and the second largest lake in the world Lake Victoria and the second deepest lake, Lake Tanganyika. It is a bountiful and beautiful country abundant in mineral wealth. “IPP Holding is a highly diversified company with a focus in acquisition, exploration, development and mining. We have IPP Base Metals, IPP Gem Stones, IPP Industrial minerals, IPP Energy and IPP Gold,” Dr. Reyno Scheepers reveals. “Currently, there is a lot of interest in gold.” Not surprising considering that the country’s mining industry is driven by the exploration, drilling and processing of gold.

116 | Endeavour Magazine

“Ever since the mid-1990s, Tanzania has been the major focus of Africa’s gold exploration and development attracting some of the largest mining companies in the world,” he explains, “Tanzania has also substantial reserves of other minerals including nickel, iron ore, uranium, coal, diamonds and a wide variety of gemstones such as ruby and sapphire, emerald, alexandrite, green garnet and Tanzanite, which is only found and mined in Tanzania.” “Our flag ship project is at Bukwimba,” Dr. Scheepers explains. “It started in 2006 and is already producing impressive results.” The Bukwimba Gold prospect lies in the Kahama greenstone belt in the Lake Victoria gold field in NW Tanzania, it’s 58km squared that has been explored by the Reef Golf Limited company, a subsidiary company of IPP, since 2006. “The exploration effort was conducted following strict international codes, adhering to good practice principles, using certified geochemical laboratories and keeping accountability as an operational standard feature,” Dr. Scheepers says. “Managing all parts of a project is important.” The Handeni gold project, another one of the leading gold projects in which IPP has a majority share is located in the Tanga region, Handeni district of the Republic of Tanzania. The so called Handeni gold district is located to the southeast of the well-known Lake Victoria Archaean gold mining areas in Tanzania. “The attention of the exploration community came to focus on the Handeni district by the successful drilling project conducted by Canaco Resources on Magambazi Hill and surroundings,” he states. These findings were further highlighted by the interpretations that large portions of the Proterozoic rocks in this region are in fact reworked Archean rocks. Mineralization in the Handeni Gold properties are closely related to quartz veins in close proximity to fine to medium grained garnet amphibolites and gneisses as observed in many localities. The success of the exploration program based on the set of exploration criteria developed by Handeni Gold ranks the Handeni Gold properties high with regards to their gold potential. Keeping this in mind Handeni Gold selected three targets, the Kwandege area and so called target 5 as well as Magambazi East, for detailed exploration in a program that will run concurrently with their on-going investigations along some shear zones and other targets in their property. The detailed exploration program will first of all focus on a detailed structural interpretation of each target, based on field mapping.


CRB AFRICA LEGAL Advocates and Corporate Law Consultants There is a long term plan guiding the operations of IPP Resources, which has established a firm foundation for the company’s future endeavours. This plan has formed the backbone of the company. “We acquire mineral properties and assets that have high potential for success,” Dr. Scheepers explains. “We then explore these, ensuring the owning of the mining interests, for example we have a majority % interest of Handeni. It’s about ownership, following on up potential joint ventures, selling them to companies and then enjoying the benefit of royalty payments.” The strength of a company always lies with the staff; many of IPP Resources senior staff are geologists and 95% of their staff are Tanzanian. Ensuring this level of local involvement is important to Dr. Scheepers as is the development of the employees. In-house training is provided for everyone on regular cycles with staff being sent to South Africa for additional education. Leading into 2013, there are big things for IPP Resources. The push for gold will continue, but there is a massive push in their base metals division taking advantage of the high potential for deposits of lead and zinc. Funds are being appropriated for development in their coal projects, Africa is still a coal reliant continent and IPP Resources Energy are in a beneficial position to take advantage of this. “Things are very exciting now,” Dr. Scheepers concludes. “The future is bright.”

» » » » »

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Charles Rwechungura » Best Lawyer, Tanzania

Telephone| +255 776 111444 Switchboard| +255 222 135 637 Fax| +255222135638 www.crbafricalegal.com

Endeavour Magazine | 117


NYANZA BOTTLING COMPANY www.nbcl.biz +255 282 571 447 Written by Jack Slater

118 | Endeavour Magazine


MESSAGE IN A BOTTLE Endeavour Magazine | 119


NYANZA BOTTLING COMPANY

Producing and selling over 1.1 million glass and PET (polyethylene terephthalate) bottles of beverages and drinking water each day, with 1100 direct employees and over 20 000 small community businesses that generate income by selling Coca-Cola products, NBCL is a pillar in the industrial world.

“We are one of the largest Coca Cola franchises in East Africa, we’ve built this organisation up over the years and in some arduous operating conditions,” says Christopher Gachuma, MD of GMG Group of Companies. “We’ve grown to be one of the largest companies in our zone and continue to provide employment opportunities and social responsibility to a high number of people.” In 1986, the Sumaria Corporation and the CMG Group of Companies established Nyanza Bottling Company Ltd in Mwanza, Tanzania. Since then they have grown to become the leading bottler and distributor of Coca-Cola products in East Africa. Christopher collaborated GMG Group with the MD of Sumaria, Jayesh G Shah and together they have achieved and sustained 80 percent of the market share in Lake Zone of Tanzania for 23 consecutive years. RK Bala joined NBCL in 2010, serving as the CEO of the organisation. Ankush K Shah later generation of Sumaria family joined NBCL in 2010 as Director and joined the NBCL Board with CMG and JG. Both GMG Group and Sumaria are well known for their presence in numerous industrial verticals. Multinational Sumaria Corp. is active in areas such as plastic pharmaceuticals, manufacturing and agro-processing while CMG Group has a presence in construction, food processing, hotels and trading. In 2001, NBCL invested more than $10 million in infrastructure, “We had a very healthy three years and that allowed us to look at the next five years. We expanded our production line with a new blender and chiller and have added 65 new heavy-duty trucks of 30 tonne capacity to the existing fleet of 160,” Chris explains. Market dominance Their obvious strength stems from their association with the Coca-Cola name and ancillary products such as The Fanta Family, Sprite, Krest Family and Dasani mineral water. “They are the best known brands in the world,” Christopher explains, “so we have a huge advantage in having one of the best brands.” 120 | Endeavour Magazine


“Our unwavering market share is a clear indicator that multinational competition in the beverage sector presents in Lake Zone of Tanzania,” Christopher continues, “and the range of local products is not as well equipped as us to service the community. That is due in no small measure to the company’s commitment to quality and attention to detail.” “Our operating standards separate us from our competition,” says Christopher. “We have never compromised on technology, or our staff training, or the stringent auditing standards we employ.” NBCLs facility is situated on 16 acres in Mwanza’s industrial region. The company was Coca Cola’s “Bottler of the Year” in 1995 and has been awarded the Coca Cola Africa Gold and Silver Achievement awards many times. “We set a new standard for ourselves every year to ensure improvement,” Christopher points out. “We want to stay current and up to date with the fast developing technologies and manners of management. It does no good to stagnate.” As part of their offering they sponsor employee education at various levels; this is something that helps build the internal part of the organisation and determines who will be coming along for a long time. “We also bring in people from various industries to help train our people,” he adds. In this vein, world-leading German packaging and bottling machine manufacturer Krones AG provides technical training for the operators of the three Krones glasses, boasting a capacity of 100 000 bottles per hour and single PET at 24 000 bottles per hour, bottling lines that NBCL has in place. “We have fostered an associate-like relationship with our suppliers and vendors,” Christopher continues. “We go to their plant to understand what they do and they visit our plant to see what we are doing. This sort of relationship building helps develop transparency and mutual processes and efficiency improvement. By not treating them as suppliers and service providers we’ve been able to enhance the respect in the relationship.” NBCL also operates in-house support facilities such as a fully equipped garage and fuel station for its transport fleet that covers an enormous geographic area and serves a population of over 13 million. Technology lags in East Africa and very few companies use sophisticated ERP systems. NBCL, though is taking that step. “We have taken it upon ourselves to embrace ERP so the whole organisation is being trained. When it comes to the management of the technology, it is about the people who are using it and we are developing the skills to achieve this,” Christopher says. Additionally, NBCL is now running a biomass-fuelled boiler at its production site that yields enough steam energy to power operations for the foreseeable future. Sourced locally, this biomass fuel is made up of matter that would otherwise be considered food waste. The company has also invested close to $4 million in a PET pre forms plant that will allow it to produce its PET bottles for both the domestic and international markets. “Our short term aim is to double our volumes and revenues. We will try for a little more in the new industries like our power project. If we can introduce other business as well, I can see us growing more than double in the next five years.”

Experts in Sugar and Biofuels Czarnikow is a sugar and ethanol trading, advisory and supply chain management firm. Operating globally from offices across the world, Czarnikow has a reputation for high levels of client service and ethical standards throughout the supply chain and is renowned for its world-class market information and analysis.

For more information please visit www.czarnikow.com A partner of Nyanza Bottling Company

Endeavour Magazine | 121


ALTECH ALCOM MOTOMO www.alcommotomo.co.za +27 11 235 7640 Written by Martin White 122 | Endeavour Magazine


COMMUNICATIONS ANYWHERE Endeavour Magazine | 123


ALTECH ALCOM MOTOMO

Effective communication between functions is a very important factor in any business. This is even more apparent in large public service organizations covering wide geographical areas which demand reliable communication between users performing important tasks for a multitude of different services. Endeavour Magazine examines a company that is very much at the forefront of digital radio technology supporting the backbone of public safety infrastructure. Altech Alcom Motomo, part of Altech Radio Holdings is a specialist in the turnkey design, engineering and installation of advanced digital radio communication and telemetry networks for the commercial government and public safety sectors. The company has long benefited from a close technical relationship with communications giant Motorola, utilising Motorola’s radio communications technology as part of an extensive project portfolio across Africa. The relationship extends back to 1985 when Motorola South Africa became a subsidiary of Altech group; a leading South African technology group within the information technology, multi-media and telecommunications sectors. To date, Altech Alcom Motomo serves as a leading distributor of Motorola technology for the EMEA region. The company employs a skilled workforce predominantly comprising highly qualified engineers divided into specialist functions including engineering, project management, system testing and field engineering. For each project the company takes responsibility for implementation of the necessary network infrastructure from masts and towers through to base stations and supply of radios and accessories. One of the key markets for Altech Alcom Motomo is

124 | Endeavour Magazine

the turnkey installation of Terrestrial Trunked Radio (TETRA) networks for public safety applications. TETRA is especially suited for use by emergency services like fire and rescue, police, ambulance services as well as transport services such as rail and airports which require dedicated communications, sometimes over long range and in areas of bad commercial coverage. TETRA systems offer a multitude of advantages for these types of applications by being able to link individual and group communication, supporting high levels of encryption and multiple fail safe and overload systems to ensure communications in a disaster scenario. Another key feature to this type of technology is the ability of the system to relay communications through Direct Mode Gateways beyond network infrastructure meaning that the system may operate over a very high coverage area using comparatively few transmitters. Altech Alcom Motomo implements communication technology which is capable of covering entire countries as part of an integrated radio communications network. Whilst the technology is similar in nature to GSM mobile telephone networks, this type of technology has much greater resilience with better security capabilities built into the systems. Altech Alcom Motomo was responsible for implementation of the City of Cape Town Communications Network which supports communications for a number of public services including police, emergency services, utility workers, national park staff, law enforcement and security. This vast system supports more than 10,000 users covering 7 former local authority zones. One of the major drivers behind the project was the hampering of public services caused by a lack of a common integrated radio communications platform. This led The City of Cape Town in commissioning Altech Alcom Motomo to supply the new TETRA communications network and installation of all necessary infrastructure including 28 base stations and new state-of-the-art central control room


dispatch. The company is also responsible for maintenance and support of the entire system, which boasts a record of 99.9% availability over 10 years since installation. Noel Watermeyer, Director for Altech Alcom Motomo shares his view on the project: “This was the first project of its kind for us. As well as being our first digital network and the only local government owned network covering all their municipal users. We have had very positive feedback on the project. To this date the system is still working very well and we believe the City of Cape Town is still very proud of their network.” Another key project for Altech Alcom Motomo is the installation of an advanced TETRA network for the South African Police Service in Gauteng. The network links 30,000 radios covering 67 sites with emergency call systems, GPS, whilst also supporting conventional telephone calling and SMS. In addition to the work with the SAPS, the company has also supplied TETRA networks for the Angola and Botswana police services. Altech Alcom Motomo is heavily involved in the supply of advanced Supervisory Control and DATA Acquisition (SCADA) systems for the monitoring and control of industrial processes in a number of heavy industrial sectors including refining and mining. The company is working with major utility companies in the public infrastructure sector such as water and electricity supply. This includes systems integrated for national power utility Eskom as Noel explains: “For Eskom we have installed remote data retrieval units at substations which gather information and send it back to the main control room. This provides engineers with real time information which they can use to monitor and respond to processes effectively.” The company works within the water supply sector providing systems to support the effective control of resources: “Our systems are also installed at water supply facilities to monitor and control reservoir levels by linking directly to the pumping systems.” The potential applications for such technology do not end here and there are further markets on the horizon where Noel believes solutions can be implemented effectively: “From a monitoring and control perspective such systems can also be used within the wind energy market for wind farm operators. The renewables sector is one which promises a great deal of growth in South Africa which we are looking also looking at closely.” Altech Alcom Motomo demonstrates a company which is committed to highly technical solutions which make a real difference in a public services environment. What particularly sets the company apart is the effectiveness of the systems implemented for each scenario which represents the company’s commitment to the individual understanding of every client’s requirements. This is backed up by solid technical partnerships to further support functionality, resilience and longevity of every system. The overriding factor beyond the benefits the company’s systems can offer for the industrial and utility sectors is the difference such systems can make for public safety, particularly emergency services. In the event of a major disaster or emergency situation it is the effective communications between different emergency services facilitated by Altech Alcom Motomo that do not just protect public safety and welfare, but also save lives.

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Endeavour Magazine | 125


SEALAKE INDUSTRIES www.unityfood.co.za +27 33 845 0786 Written by Rod Hunter 126 | Endeavour Magazine


40 YEARS OF DELIVERING VALUE Endeavour Magazine | 127


SEALAKE INDUSTRIES

A family-run manufacturer of edible oils, candles and soap products of the highest quality, Sealake Industries celebrated its 40th anniversary this year. With a well known range of household commodity products, a place at the top of the market and plans for further development of the business, Djamil Benmehidi spoke to General Manager of Sealake Industries, Mahomed Obaid Essack and found out more about Sealake’s recipe for success. Considering its market penetration across Africa and the strong reputation of the company and its products today, it is difficult to conceive of the idea that Sealake Industries, founded by the Essack family in Sea Cow Lake in Durban back in 1972 was in fact a product of humble beginnings. However, though times have changed in relation to Sealakes’ size and status, at its core it still remains a tightly knit family business and as a result it has fused the values, ethos and passion which one would find in an honest, family run business with corporate commercial savvy and a meticulous approach to doing business. The current CEO of Sealake Industries, Mr. Baboo Essack, combines excellent leadership with the vision and entrepreneurial spirit of the company’s founding fathers to continue spurring the business to further success. Now based in Pietermaritzburg, the company is recognised as one of the largest producers of edible oils, candles and soaps in South Africa and has ownership of a highly popular portfolio of well-known and cherished brands, such as the Golden Lite, Sunseed and Safa range

128 | Endeavour Magazine

of cooking oils, Sunbrite candles and Win soap. These products reach not only South African consumers via independent shops, convenience stores and large national supermarket chains, but also consumers across the entire African continent as a result of Sealake’s thriving export business. Sealake Industries’ subsidiary, Unity Food Products (Pty) Ltd distributes Helios Pure Sunflower Cooking Oil, a premium brand that has been loved and enjoyed by South Africans for over 60 years and has commissioned a brand new state-of-the-art margarine plant to cater for the growing demand of margarines and spreads for the baking industry. Brands include Helios, Golden Lite, Ruby and Cresta and Palmfry, a Palmolein Oil supplied for the catering industry. Managing Director, Mahomed Rayhaaz Essack (Baboo), won the 2010 “Supplier of the year – National Award” for Shoprite Checkers. This is another reason why Helios Pure Sunflower Cooking Oil is South Africa’s number one brand in its field. In addition to this, Sealake Industries is also a large scale manufacturer of own brand products for some of South Africa’s largest retail outlets such as Spar, Pick n Pay and Shoprite Checkers. General Manager of Sealake Industries, Mahomed Obaid Essack believes the key to the company’s success and longevity is due to getting the basics right. He said: “Our clients know that they can rely on us and we have cultivated a reputation for always doing what we say we will do. Our customer service and sales teams ensures that while reaching out to new customers, we continue to make


sure that our existing customers are happy. The thing to remember is service, service, service. Our clients can also rely on us to provide value for money and competitive pricing on our products without compromising on quality. We have a sound business model which makes this possible.” Sealake Industries places a relentless focus on pricing and minimising costs and to achieve this, the business continually seeks to improve the efficiency of the manufacturing process by implementing ever improved standards and control, while investing in state-of-the-art equipment and facilities. In addition to this, the strategic location of Sealake Industries’ Pietermaritzburg factory and distribution base means that it is situated close to the key import and export ports in the area, which coupled with the fact that the business has its own fleet of trucks, means that logistically speaking, Sealakes is able to deliver its goods quickly and on time without having to go through the expense and time of relying on third party logistics firms to do so. Another crucial aspect of Sealake Industries approach to business which has kept the company buoyant through the good times and the bad is its ability to adapt to changing markets and demands. Over the last 40 years, Sealake has evolved and changed as South Africa has evolved and changed around it. For example, in the 80’s Sealake diversified into completely new markets and launched its candle and soap making arms to complement its edible oil business. Today, instead of launching new product chains, Sealake is responding to the austerity and falling disposable incomes that afflict its traditional customer base and has reacted accordingly by offering new bottle sizes for its oils or smaller packets of candles for example. A strong employee focus is ingrained within the business and Sealake Industries credits its workforce of around 250 staff for making its success story, referring to them as ‘our greatest asset’. “We enjoy a strong relationship with our employees and our surrounding community, which is why we always seek to employ our staff locally. We expect our staff to work hard and to work together as a team. We always try to keep our staff motivated and happy which is why we place a real focus on providing on the job training to improve their capabilities and skills, whilst also offering good incentive and reward packages.” The global financial crisis is predicted to continue into 2013, but though Sealake Industries has been affected by the crisis in the same way that many others have, particularly because of the increasing price of the commodity markets which it relies on to manufacture its products, Obaid envisages a successful year which will see the company continue to grow from strength to strength. “At the moment we are in the process of developing strategies which will allow us to identify new markets and products. We will continue to expand through organic growth of our business of course but we are also looking to be proactive and will be seeking growth through acquisitions as our goal is to increase market penetration. “Markets and demands are changing and for that reason we will also be looking more at product innovation this year. Specifically, we want to focus more on the healthy living market.”

We are proud to be associated with Sealake Industries and wish them many more years of success

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134 Silverton Road Musgrave Durban 4001 Tel: 031 202 4052 Fax: 031 201 1329 admin@easyy.com Endeavour Magazine | 129


MM INTEGRATED STEEL MILLS 00256 753 773 300 WWW.MMISTEELSUGANDA.COM

130 | Endeavour Magazine


WRITTEN BY JACK SLATER

STEEL THE

Best

In a country keen to join the international level for production and manufacturing of steel, and once regarded as the industrial heartbeat of Uganda, Jinja could have a new lease of life with the emergence of MM Integrated Steel Uganda Limited, one of the leading manufacturers of steel in the region. In fact Uganda’s first steel coating manufacturing plant is going strength to strength thanks to a £50 million investment into establishing itself in Jinja as a state of the art manufacturing plant. We spoke with CEO Narendra Jain about it all.

Endeavour Magazine | 131


MM INTEGRATED STEEL MILLS

“This is the first plant of its kind in Uganda,” Narendra tells us, “There are no other plants here doing these processes which gives us an advantageous lead. All other sheet metal providers are importing galvanised and colour coils, but we are able to produce them here, which makes it much more cost effective.”

Quote

S

et to produce 50, 000 metric tons of steel products a year including iron bars, iron sheets and storage tanks the plant directly employs 1,800 people and the company has been

earmarked for an additional investment of $600million in the next five-years which will no doubt further increase the number of employees. “The factory is no ordinary establishment. It’s large in all measure. It consumes 5 mega watts of power at over Shs 210million per month, tapped from the Madhvani feed to the national greed. The 3 kilometre line was non-existent so MMI had to connect it. They use Shs10million worth of water from National Water and Sewerage Corporation (NWSC) and are currently employing 220 workers,” said Narendra. The employees have all been brought in from local areas and training has been made a priority to ensure that every person involved in the project is functioning at their best. All eyes are on them and they need to impress.

Rejuvenating The Economy Amerlia Kyambade, the Minister for Trade, Industry and Cooperatives, toured the factory earlier this year and acknowledged the management as heroes for recharging economic activity in the area and the country as a whole. “I would like to commend the proprietors of this steel mill for the contribution towards the economic development of our country and I hope that we as Ugandans shall gain more in terms of revenue collection and employment,” said the minister, adding that her ministry was in plans of drafting policies through the stake holder’s consultations to help local industries grow. 132 | Endeavour Magazine


Clearing + Forwarding +Transport + Insurance Brokerage

Diversification In Tough Economies As a family run business, MMI began its story in Tanzania 17 years ago and while its main focus is steel, the company believes a diversified approach is best and have set a footing into other industry sectors including hotels, carbonated drinks, plastics and paints. The steel business began growing in Africa when they invested $50 million in a new manufacturing facility in Lusaka, Zambia, which became operational in 2010. The Ugandan plant followed and by

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the end of 2014 another new plant will be established in Nacala, Mozambique. Their strategy was to establish facilities in what are essentially new and ripe markets. So, while the Ugandan business will primarily sell 60-65% of its products to the domestic market, it is exporting the rest to the regional countries including Eastern Congo Rwanda, Burundi in the hoping of establishing connections and trade routes in the South Sudan markets.. Narendra said, “In terms of the finished product and the quality we are aiming to be the best in the industry and because we are producing everything in-house we are able to meet customer’s specific requirements, whereas in the past they may have had to wait two or three months for their product to be imported, which was

Offices in Mombasa, Mariakani, Nairobi (Kenya) & Kampala ( Uganda) +254 41 2230498 | +254 41 2230375 +254 735 511164 | +254 723 244444

much more expensive for them,”

Networking, Networking, Networking MMI Uganda have already set up a nationwide network of distributors and dealers as part of their long term strategy. “The person on the ground is who we are mostly selling our product to; the local contractor or people who are building their own houses through our distributors and stockists. Large corporations aren’t our target market so our distribution chain has grown fast in the last year,” Narendra explains, “With our network touching on every corner of the country the people of Uganda have taken to our products which has boosted our belief that we have made the right decisions.”

Forward Thinking And Opportunistic Forward thinking, despite it not being a part of it’s corporate policy as is the case in many international businesses, MMI have taken to make the new factory as state-of-the-art as possible and as sustainable as possible, “Where ever there are green issues we take care of them,” Narendra says. Along with expansion of the steel business, the parent company is also considering expanding its hotel and other businesses to Uganda which is proven to be a hotbed for business development and fertile soil for new investments and ideas. “Our parent company operates some of the best hotels in Tanzania and we are looking at that as part of our diversification into Uganda. We’ve also started building an iron mining plant in conjunction with the Tanzanian government,” concludes Narendra. Endeavour Magazine | 133


EKURHULENI MUNICIPALITY 0027 11 999 0094 WWW.EKURHULENI.GOV.ZA

134 | Endeavour Magazine


A MAJOR PART OF THE FUTURE WRITTEN BY DONNIE RUST

“An Aerotropolis is a planned and coordinated multi-modal freight and transportation complex that provides efficient, cost effective, sustainable and inter-modal connectivity to a defined region of economic significance centered around a major airport,” Executive Mayor Mondli Gungubele opens up, “Speed and agility are the basis of the existence of an Aerotropolis which enables connectivity of the four “Rs”, namely Roads, Rivers, Railroads and Runways.”

Endeavour Magazine | 135


EKURHULENI MUNICIPALITY

The City of Ekurhuleni is best suited to develop as an Aerotropolis since it has connectivity of three Rs (road, railroad, runway) and through the envisaged Durban-Free State-Gauteng corridor they will have improved connectivity with the “Rivers” through their sea port.

A

n Aerotropolis is also

and business partners can offer very fast and tightly interconnected

a new urban format

business opportunities all around the world. Many of these business

that

activities are much more dependent on far-distant suppliers or

is

currently

developing around many large airports

where

the

customers than on those in the local area.

layout,

A strategic decision was taken when deciding that the Aerotropolis

infrastructures and economy are

concept would be pursued and developed further and implemented

all arranged around an airport as

in order to leverage the economic benefits of having the busiest

their central element. This means

airport on the African continent, OR Tambo International Airport,

that their suppliers, customers

located within its boundaries. It is important to note that in the South African context, airports are a national competence, whereas globally, airports are often managed by the cities within which they reside. “The City of Ekurhuleni has taken on this development as the anchor for the project and will champion related planning, together with various stakeholders that are critical for the success of the project,” Executive Mayor Mondli Gungubele tells us.

A Major Part Of The Future A major key to the municipalities’ 2055 growth and development strategy is known to be the Aerotropolis masterplan. In fact, the City has acknowledged that the Aerotropolis has developed in some form around OR Tambo International Airport, although haphazardly and in an uncoordinated manner. It is important to get the planning for this type of development right, since it will influence long term outcomes and the future economy in the City of Ekurhuleni. Proper planning will influence the competitiveness of the economy and how it attracts investors and investment to create jobs and reduce poverty, which is the ultimate goal of this development. “It is on this basis that as a city we have put in place strategic land parcels so that we know exactly which land is available for what, in line with the mandate of the Aeroropolis,” Executive Mayor Mondli Gungubele expands, “At the end of the day, the success of bringing relevant investors to the city hinges on how well we plan the land use 136 | Endeavour Magazine


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Making a difference through supporting infrastructure development, enhancing efficiency and enabling service delivery in the public sector

Customised strategic and financial solutions www.regiments.co.za | 011 715 0300 Regiments Capital (Pty) Ltd is an authorised financial services provider: FSP 16831 Endeavour Magazine | 137


EKURHULENI MUNICIPALITY

issues – so that at the end of the day business is situated in an area

2 which looks at the movement of freight and the development of

where it will thrive and therefore continue to play a meaningful role

the corridor between Kwazulu-Natal, the Free State and Gauteng

in our economy.”

Provinces. Part of the Master planning process will produce modelling

According To Plan “Currently at the conceptual and design stage, The Strategic Roadmap provides the City of Ekurhuleni and the Gauteng Province with an outline of the Aerotropolis development model and requirements for a successful Aerotropolis,” Executive Mayor Mondli Gungubele explains, “This includes consideration requirements for infrastructure and facility plans, business plans and implementation plan guidelines for transforming OR Tambo International Airport and the region into a world-class Aerotropolis.” Based on the Strategic Roadmap a process of developing a Masterplan was initiated and is currently underway. The development

of the expected jobs to be created over the period of development. Another key factor to take into account is the skills development angle particularly through initiatives like the Barlow world academy, the Transnet rail academy and the Denel aviation academy. These kinds of initiatives will be crucial to ensure that the Aerotropolis has a significant skills pool to tap into and that the issue of scare skills receives some attention.

Behind The Scenes In a time of financial economic crisis, it is a telling fact that the project is showing good signs for economic growth within the area and for sustainable growth for the future.

of the Ekurhuleni Aerotropolis is a long term vision spanning up

“Research in international Aerotropolis show a favourable job-

to thirty years from now. However, the building blocks for the

spin off ratio for jobs created at the airport related to those indirectly

Aerotropolis have to be laid as early on in the project as possible. Over

linked to the airport,” Executive Mayor Mondli Gungubele tell us, “The

the next eighteen months, the City will undertake an exciting process

global positioning of the OR Tambo International Airport and the

of developing the Master Plan that will provide details for specific

number of destinations it serves provides an indication of the airports

aspects required for the Aerotropolis development.

capacity and competitiveness compared to its counterparts on the

The Aerotropolis is part of the Strategic Integrated Projects (SIP)

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Endeavour Magazine | 139


EKURHULENI MUNICIPALITY

According to Airbus, the annual passenger growth rates to, from and within South Africa will grow at 6% which surpasses the rate for Africa (5.7%), and is well above the average for the world (4.8%). Airlines operating in South Africa will need 183 new passenger aircraft, with an estimated value of $29bn and since 2000, South Africa has enjoyed 45% growth in air traffic.

city in its rightful place of leading cities of the world.” “Critical in all this is a strategic partnership between role players in the aviation industry like ACSA and the other airlines.”

A Final, Important Word “The Aerotropolis is not about Ekurhuleni only, but Gauteng as a whole and the nation. Its success will help us create jobs and

Positive Knock On Effects

fight poverty while at the same time improving the economy of the

The Aerotropolis Project is one of the flagship projects of the

country. It is therefore imperative that people, while looking at it as an

City of Ekurhuleni and enjoys the support of the Gauteng Provincial

Ekurhuleni programme, understand that its success relies on all South

Government. The project is certainly the City’s pride with hopes to

Africans pulling together to make South Africa’s first Aerotropolis a

harness the competitive advantage that resides with the O R Tambo

success. We have done a lot as a city to realize this project and we

International Airport and all related benefits that have arisen as a

expect it to be even more clear now that we have just appointed a

result of this asset.

company to assist with putting in place the master plan. Indeed this

“Actually,” Executive Mayor Mondli Gungubele stipulates, “It

will take time, but we have made it clear that we want immediate,

is rather unfortunate that it has taken us as a city so long to take

medium and long term plans in this regard. There are various other

advantage of the fact that this airport is in our space. The Ekurhuleni

projects that we will be undertaking in line with the Aerotropolis,

Aeorotropolis is anchored around one of the biggest international

among them is the Digital City, which we believe will be a key player

global airports, a facility that is viewed as Africa’s gateway to the world.

in our future plans especially if one considers the rate at which our

A national key point that handles millions of travellers every year, so,

IT is transforming society lately,” concludes Executive Mayor Mondli

it is very important that there is proper planning in everything we do

Gungubele.

so that at the end of the day we get a world class facility that takes our

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Endeavour Magazine | 141


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