Torbay Care Charte

Page 1






CARE It’s the little things. You can’t go through life without sharing your kindness.

Torbay Care Charter

Trust, Share, Nurture, Empathise


TORBAY CARE CHARTER

CARE

Care is at the heart of everything. I feel cared for and have the opportunity to express

Care is often the little things, a perfectly timed cup of tea, the tone of your voice, the way you listen, having a genuine interest in how I am and

I am cared for in a way that is appropriate to my needs. There are opportunities and there is support to enable me to take care of myself and to communicate how I am.

Trust, Share, Nurture, Empathise


RESPECT Being treated proper, and all that. I feel a sense that I matter.

Torbay Care Charter

Express Opinions, Listen, Be Heard


TORBAY CARE CHARTER

RESPECT

I am treated with respect and dignity by family, friends,

I respect the rights and needs of fellow residents, those that care for me and the community as a whole. I am included in decisions being made about me. I am encouraged to provide feedback and can freely raise a concern or make a complaint. I can rely on the people caring for me to do the things that they say they will do. I feel listened to and heard by others - my voice and opinion matter. I am able to have good days and bad days, to mourn and grieve, and also to celebrate.

Express Opinions, Listen, Be Heard


COMMUNITY and BELONGING

I need to feel part of the place where I live.

Torbay Care Charter

I feel at home when we’re sharing time and stories together.

Connect, Contribute, Participate, Co-operate


TORBAY CARE CHARTER

COMMUNITY and BELONGING I am an integral, respected and valued member of my community, both within my care home and within the wider community and society as a whole. I have access to services and activities available within and outside of the care home where I live, and I am supported to engage with these if I would like to. I am able to connect with, participate in and contribute to the wider community and society. I belong. I feel loved and appreciated.

Connect, Contribute, Participate, Co-operate


HEALTH and WELLBEING It’s important to me that people ask me how I feel and are interested in what I have to say.

I like having my breakfast in my room bacon, sausage, eggs, the lot!

Mind, Body, Emotions

Torbay Care Charter

I enjoy having someone to go out with and to talk to.


TORBAY CARE CHARTER

HEALTH and WELLBEING I am able to express my emotions - from grief to contentedness - and feel that I am heard and listened to without judgement. My surroundings are clean, tidy and home-like. I feel safe when I’m at home and out and about.

I receive the support and care that I need to look after my mental, emotional and physical health and wellbeing.

that I can choose from at meal times that I enjoy and feel nourished by.

Mind, Body, Emotions


Torbay Care Charter

NATURE and ENVIRONMENT I think it would be good to have lots of animals so that everyone had one. I’d have a horse.

I love coming home to my cat, Millie, coming out of the cold into the warm.

Solitude, Natural Surroundings, Spaces


TORBAY CARE CHARTER

NATURE and ENVIRONMENT Where I live is my home. I have the choice to surround myself with things that have meaning to me. I can decide how I would like my room to look and feel. My personal privacy and space is respected and I respect that of others too. I am able to input into how the spaces that we all share are organised and decorated. There are spaces for natural light, fresh air, and also for quiet moments. I can choose to seek out company, and there are spaces for solitude, as well as togetherness.

garden or outdoor space that we can enjoy alone or together. Solitude, Natural Surroundings, Spaces


PURPOSE and MEANING It's important to have a laugh, to have fun. I like going bowling.

Torbay Care Charter

When we all sit together and laugh and talk.

I like going out to the farm and seeing the cows.

Imagination, Creativity, Meaningful Activity


TORBAY CARE CHARTER

PURPOSE and MEANING Every day I engage in activities and spend my time in a way that is meaningful to me.

ways, depending on how we feel that day. We can be curious, relax, have fun, laugh, day-dream, invent, design, create and be bold. Those who care for me and other residents have been able to get to know each of us and how we enjoy spending our time. I can take part in collective decision-making where we as a community of residents have the opportunity to plan how we will spend the day.

Imagination, Creativity, Meaningful Activity


IDENTITY People are interested in who I am and what I like.

Torbay Care Charter

I am given the space and freedom to be myself without judgement.

Individuality, Diversity, Self-Expression


TORBAY CARE CHARTER

IDENTITY

I am treated as an individual and am able to be myself. My individual preferences, such as faith, religion, sexuality and cultural preferences, are respected residents.

and dislikes are and how to care for me in a way that enables me to express who I am.

I can keep the language and dialect of my choice.

Individuality, Diversity, Self-Expression


FREEDOM Torbay Care Charter

My favourite part of the day is after lunch, when I’ve got the afternoon to myself.

I can see my family and friends whenever I like.

Choice, Independence, Empowerment


TORBAY CARE CHARTER

FREEDOM

I have freedom of speech, freedom of choice, and freedom of movement. I can decide how and where I spend my time and who I spend it with.

I have a choice about how and where I live. I make my own decisions about my daily life,

I am empowered to maintain my independence.

Choice, Independence, Empowerment


LEARNING Everyone has interests. I’d like to learn the next stage of initial mathematics.

Skills, Knowledge, Experience, Curiosity

Torbay Care Charter

There’s not much I’d like to learn - I’ve been around the world twice.


TORBAY CARE CHARTER

LEARNING

If there are new things I’d like to learn or ways in me to do so. I am able to develop my skills and knowledge intellectually, spiritually and practically. I can take up a new hobby, have new experiences, challenge myself, take risks and make the most of new opportunities if I want to. I can learn from others and there are opportunities for me to share my skills, knowledge and experience within and outside of the care home where I live.

Residents’ Rights Charter

Skills, Knowledge, Curiosity ‘What goodExperience, care looks like’


RELATIONSHIPS There personalities.

I like people calling in to see me. Simple things.

Torbay Care Charter

We’re all friends. It’s like a big family. We share and laugh together.

Connect, Socialise, Interact


TORBAY CARE CHARTER

RELATIONSHIPS

I can nurture, maintain and develop relationships with partners, friends, family, animals and nature, both within my care home and also within the wider community.

There are opportunities to get to know people of all ages and life experiences, including children and young people.

I have the freedom to choose who I have social and personal relationships with without fear of judgement or criticism.

Connect, Socialise, Interact