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SUMMER 2026
Showcasing our family of EMS operations in Florida, New York, South Dakota and Texas
Demonstrating our dedication to the communities we serve every day
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Happy summer 2026 from PatientCare! Hello, Everyone, I’m Dugan Radwin, marketing and communications manager for Empress Emergency Medical Services, a PatientCare EMS Solutions Company that operates in New York City and the Hudson Valley in New York State as well as Litchfield, CT. Radwin
Back in the late spring, I unveiled the first PatientCare-wide newsletter. I was asked to create this publication to bring all of our PatientCare EMS services around the country together so we know more about one another and work together more effectively as one company with the common goal of providing the best possible care to our patients and the communities we serve. Thank you to everyone who provided feedback on the first issue. Your input is always appreciated. And please feel free to send me photos, videos or story ideas anytime. If you haven’t read the first issue 1
yet, you can do so online by following this link to a digital copy. It contained stories introducing all of our companies around the country to one another, service achievement awards and more. It’s hard to believe we are almost into the fall, but it’s been a great summer with lots of fun activities happening around our coverage area. In this issue, we provide updates on what our various locations have been up to, practical advice on how to work more effectively and tips on how to take advantage of your 401(k) benefits if you haven’t done so yet. There are stories about awards and commendations and even some fun trivia. For example, do you know when and where the defibrillator was invented? Check out page 22 to learn more. I hope you enjoy reading this second issue. If you have any content suggestions or photos to contribute, please send them to dradwin@empressems.com
ABOUT PATIENTCARE PatientCare EMS Solutions is a leading provider of ground-based 911 emergency ambulance services and other critical healthcare logistics solutions that has forged solid reputations in communities large and small. We provide our partners transparency into technology and data, so together we can deploy specialists and dispatch transportation in the most timely manner possible for more than 400,000 patients a year. PatientCare EMS Solutions was established in March 2018 as Paramedics Logistics Operating Company, LLC, following the acquisition of Paramedics Plus, a ground-based 911 emergency ambulance and critical healthcare services provider founded in 1998. Re-branded in 2018 as PatientCare EMS Solutions, the organization now operates under several well known local brands across the United States. PatientCare was recently acquired by Grant Avenue Capital and a new CEO, Jeff Shullaw, named as part of the process. The company had previously been owned by A&M Capital Managers for the past eight years.
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HIRES/PROMOTIONS
Susmita Bandekar, Safety and Risk Manager Susmita joined the Empress EMS staff in June. She has more than nine years of progressive experience in Environmental, Health & Safety (EHS), Risk Management, Industrial Hygiene, and Regulatory Bandekar Compliance across healthcare, pharmaceutical manufacturing, laboratories, and industrial operations. She holds an MS in Environmental, Health & Safety Engineering and Project Management from Rochester Institute of Technology. Originally from Mumbai, India, she earned her BE degree in Electronics and Telecommunication Engineering Technology there before moving to Rochester, N.Y., to pursue graduate studies. Outside of work, Susmita enjoys traveling, exploring new places, interior design, photography, and spending quality time with family and friends. She is also a proud cat mom.
Brian Browne, Safety and Risk Manager Brian joined the Sunstar staff earlier this year. He brings more than 33 years of public safety experience. Most recently, he served as a captain and commander with the Pinellas County Sheriff’s Office, where Browne he provided leadership over critical support service divisions including Communications, Records and Fleet Services. Before that, he spent more than two decades with the City of Largo Police Department, retiring as Deputy Chief of Police. Brian is a graduate of the FBI National Academy and holds a BA in Criminology from the University of South Florida, along with a graduate certificate in Criminal Justice Education from the University of Virginia. Brian and his wife, Karen, have two daughters. They are devoted Rays fans and enjoy outdoor sporting activities. They are especially avid about fishing.
Nicole Hannon Regional Director for Sioux Falls Nicole became Regional Director for PatientCare Sioux Falls in June. She brings 14 years of EMS experience a variety of EMS settings. Beginning with PCEMS in 2019, She served as an EMT and paramedic before accepting a leadership role as clinical manager in Hannon 2022. In 2023, Nicole transitioned to director of operations, a role she held until her June promotion. In her role she has built strong relationships with partner agencies and state associations. Prior to becoming full-time in EMS, Nicole served as a full-time minister. She also spent four years with the South Dakota Army National Guard as a public affairs specialist. Nicole and her husband, Kevin, share seven children. As a family, they enjoy outdoor activities including camping and hiking. When not chasing children’s sporting events and activities, Hannon enjoys reading, travel, and Chicago Blackhawks hockey. 2
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ACCOLADES
South Dakota Governor tours PatientCare facility and recognizes their critical work PatientCare EMS Sioux Falls was recently recognized by Governor Larry Rhoden following a out of their facility for the important work their teams do every day serving South Dakota communities.
“Thank you to our paramedics, EMTs, dispatchers, and staff who continue answering the call with professionalism, compassion, and dedication when every second counts,” PatientCare EMS Solutions commented in a LinkedIn post about the governor’s recognition. “PatientCare EMS plays an important role in keeping South Dakota families safe by providing lifesaving care when every second counts,” Rhoden said in a Facebook post. “I enjoyed touring their facility and meeting the hardworking paramedics, EMTs, and staff who answer that call every day with professionalism and compassion.” 3
Above: South Dakota Governor Larry Rhoden speaks with PatientCare EMS Sioux Falls employees during a recent visit to their facility. Below: Rhoden, center, poses with PatientCare staff during his visit.
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ACCOLADES
Pasco County, Florida, recognizes MedFleet for 33 years of service to the community MedFleet was recently recognized by the Pasco County Board of County Commissioners with a resolution honoring them for 33 years of service to the Pasco County, Florida community. Since 1993, MedFleet has been committed to providing compassionate, high-quality patient care and serving the communities that place their trust in them every day. From a single ambulance in Zephyrhills to serving multiple counties across Central Florida, this recognition reflects the hard work and dedication of their entire team. MedFleet thanks the Pasco County Board of County Commissioners for their support of our company and our staff. The partnership and recognition mean so much to the men and women who work tirelessly every day to care for our patients and communities.
This honor belongs to every EMT, paramedic, dispatcher, fleet technician, patient transport specialist, and leader who represents MedFleet with professionalism, compassion, and pride. MedFleet thanks Pasco County, for allowing them to serve the community for the past 33 years and look forward to continuing to serve it for many years to come. 4
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AWARDS & COMMENDATIONS
Sunstar staff recognized for exceptional role in helping save 5-month-old patient On the morning of April 8, Sunstar crews were dispatched to a call no one ever wants to run — a 5-month-old in cardiac arrest.
There are certain calls where everything you train for is suddenly put into action. You rely on your training, the people beside you, and trust that every person involved will do their part. That morning, they did. The Sunstar 911 crews immediately went to work alongside Dunedin Fire Rescue, providing seamless care in one of the most difficult situations we can encounter. A supervisor stepped in to support the crews when they needed it most. The communications supervisor alerted the Sunstar Critical Care Transport team to what was unfolding. Without being asked, the CCT team staged at the receiving hospital, ready for whatever came next — ultimately stepping 5
Marshall, Communications Supervisor Taylor Heinzel, Critical Care Transport EMT Andrew Pugliese, Critical Care Transport RN Leader Stephanie Borba, Every link in the chain mattered. Critical Care Transport Paramedic Every link was executed. And just Shayne Browne, and Critical three days later, the 5-month-old Care Transport Paramedic Daniel patient was discharged home to Kelley. his family. into the emergency department to assist with continued care and transport the patient to a higher level of care.
On August 10, Sunstar had the privilege of joining Dunedin Fire Rescue at Dunedin City Hall to recognize the incredible individuals who made up that chain of care as recipients of the Dr. Handtevy Save Award.
This call was a powerful reminder of what can happen when exceptional clinical care is combined with communication, anticipation, and teamwork.
“We are incredibly proud of each of you, and even prouder Sunstar would like to congratulate: to call you ours,” Sunstar said on Facebook. “Congratulations EMT Desmond McBride, on a recognition that is so well Paramedic Tashira Bryan, Field Operations Supervisor James deserved!”
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AWARDS & COMMENDATIONS
Empress Crew who helped rescue teen that fell from roof receive Meritorious Award Drop down from abandoned factory roof was about 50 feet
Captain Paul Mellamphy, Lt. Rose Moran, Paramedic Bryan Lucero, EMT Arnol Ramires and EMT Elinor Williams were Mellamphy honored with a Meritorious Award from WREMSCO (Westchester Regional EMS Council) for their rescue of a 16-year-old male who had fallen approximately 50 feet from the roof of an abandoned factory.
Moran
ensured safe removal from the scene.
The crew, in coordination with the Yonkers Fire Department and Yonkers Police Emergency Services Unit, demonstrated exceptional teamwork and professionalism during the rescue.
The patient was transported as a Level One trauma activation to Westchester Medical Center. Recognizing the severity of Through the swift, skilled, the situation, the team rapidly and collaborative efforts of all initiated advanced airway agencies involved, the patient management. Rapid Sequence ultimately made a significant Intubation was successfully recovery and was later performed using video transferred to Helen Hayes laryngoscopy, and intravenous access was promptly established. Hospital for rehabilitation.
Operating under challenging conditions, including poor lighting in the early morning hours, the crew located the patient unresponsive with snoring respirations, indicating a compromised airway.
Due to the difficult location of the patient, coordinated efforts with fire and police personnel were required to safely extricate the patient. Utilizing a Stokes basket and maintaining strict cervical spine immobilization, the team
Ramires
Williams
This incident reflects the highest standards of emergency medical care, inter-agency cooperation, and dedication to patient outcomes. The actions of all personnel involved are worthy of recognition and commendation. 6
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AWARDS & COMMENDATIONS
Sunstar receives Gold Status from AHA Sunstar Paramedics has been awarded Gold Recognition through the American Heart Association’s Mission: Lifeline EMS program, as well as the Mission: Lifeline System of Care Target: Heart Attack Distinction.
outcomes and increasing survival rates.
What makes this achievement especially meaningful is the scale must maintain an aggregated annual compliance rate of at least of the work behind it. More than 75 percent across every required 5,000 EMS patient encounters performance measure throughout contributed to the performance These are the reporting year. This reflects data used in the evaluation among the a sustained commitment to process. Each call represents a most respected clinical excellence and quality patient, a family, and a dedicated honors in improvement across all aspects team of healthcare professionals emergency of emergency care. working together to provide the medical highest level of care possible. services, Besides Gold Recognition, recognizing Sunstar Paramedics was This recognition is a testament to agencies that consistently honored with the Mission the professionalism, dedication, demonstrate excellence in patient Lifeline System of Care Target: and clinical excellence care, clinical performance, and Heart Attack Distinction. This system-wide collaboration. demonstrated daily by their field designation recognizes EMS clinicians, Communications agencies that demonstrate The American Heart Association’s excellence in delivering timely, Center personnel, leadership Mission: Lifeline EMS program evidence-based care to patients team, quality improvement staff, recognizes EMS agencies experiencing acute cardiac educators, and hospital partners that consistently demonstrate emergencies. throughout Pinellas County. excellence in critical performance Their commitment to continuous measures that directly impact This distinction reflects the improvement ensures that their patient outcomes. These include strength of their integrated care community receives the highest rapid recognition of stroke and system, where EMS clinicians, standard of emergency medical STEMI, timely acquisition and emergency physicians, cardiac care when they need it most. interpretation of 12-lead ECGs, catheterization teams, and administration of appropriate hospital partners work together to medications, documentation of ensure rapid access to lifesaving Sunstar remains focused on providing compassionate, critical patient information, and treatment. Through early evidence-based care and prompt communication with recognition, prompt intervention, improving outcomes for the receiving hospitals. and seamless coordination, this patients and communities they achievement highlights their To achieve Gold Status, agencies commitment to improving patient serve. 7
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AWARDS & COMMENDATIONS
Field Supervisor honored at Congressman’s event From MedFleet MedFleet Ambulance had the pleasure of attending U.S. Congressman Gus Bilirakis’ 2026 First Responder of the Year Dinner earlier this year, recognizing the dedication and sacrifice of first responders throughout Congressional District 12. During the evening, they were pleased to honor Field Supervisor/Paramedic Cameron Eames for his outstanding leadership, clinical excellence, and unwavering commitment to patient care.
MedFleet Field Supervisor and Paramedic Cameron Eames accepts the award recognizing his exceptional service from Congressman Gus Bilirakis at his First Responder of the Year Dinner in May.
In a LinkedIn post, MedFleet said that Eames consistently demonstrates the professionalism and compassion that define their organization, and they are proud to have him as part of their MedFleet family. They also said they would like to extend sincere thanks to Bilirakis for his continued support of first responders and for hosting this event to recognize those who serve their communities every day. “It was truly humbling to honor District 12’s 2026 First Responders
of the Year, each selected by their respective agencies for their outstanding service and dedication,” Bilirakis said in a post on Facebook. “These heroes go above and beyond every day — often in the face of danger — to protect
our communities and keep families safe. Their courage, professionalism, and unwavering commitment are an inspiration to us all, and we are deeply grateful for the vital role they play in serving our community.” 8
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AWARDS & COMMENDATIONS
Awards ceremony honors field supervisor, other staff for strength in crisis situation On June 13, 2026, Sunstar Paramedics was honored to attend the John Morroni Legacy Foundation Awards Ceremony, an event dedicated to recognizing the extraordinary work performed every day by first responders and public safety professionals throughout Pinellas County.
Established in 2019, the John Morroni Legacy Foundation continues the vision of John Morroni, who served both in the Florida Legislature and on the Pinellas County Commission. Throughout his career, Commissioner Morroni was a steadfast advocate for law enforcement officers, K-9 teams, firefighters, emergency medical personnel, and emergency dispatchers. Today, the Foundation carries forward his legacy by honoring those who selflessly serve the community. This year, Sunstar Paramedics was especially proud to see one of its own recognized for an act 9
that exemplifies the very best of our profession. Field Operations Supervisor James “Jim” Marshall was working during the early morning hours when an unidentified man arrived at a North County deployment location carrying a firearm. The individual was
experiencing a profound personal crisis and had intentions of harming himself. Upon seeing Marshall, he said, “You know what to do.” In an instant, the situation became highly unpredictable. With fellow employees nearby and uncertainty surrounding the
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AWARDS & COMMENDATIONS
individual’s intentions, the potential risk to everyone involved was significant.
Remaining calm under extraordinary pressure, Marshall raised his hands, established communication, and began to de-escalate the encounter. Through patience, compassion, and composure, he created an environment where the individual felt safe enough to surrender the firearm, placing it on a nearby table. At the same time, EMT Corey Baldwin immediately contacted the Communications Center to request additional resources, while EMT Nicholas Eberhardt remained on scene to provide support. Paramedic Rebecca Ashworth and EMT Daniela Silvera responded as the transporting Sunstar ambulance, ensuring the patient received timely care and transportation to an appropriate medical facility. The response demonstrated that this was not the work of one individual alone — it was a coordinated team effort. Every member played a critical role, reflecting Sunstar’s mission, vision, and values through professionalism, teamwork, and
compassionate care. As the immediate danger subsided, the encounter transformed from one of crisis to one of compassion. What began with raised hands ended with an embrace. In that powerful moment, empathy became the treatment that was needed most. Because of the actions of Jim and the responding team, no one was injured. More importantly, a person in crisis was safely connected with the care and support they needed. This event serves as a powerful reminder that emergency responders are often called upon during the most difficult moments in a person’s life. While our teams are highly trained to manage medical emergencies and dangerous situations, they also bring humanity, compassion, and understanding to every encounter.
Sunstar Paramedics is fortunate to have professionals like James Marshall, Corey Baldwin, Nicholas Eberhardt, Rebecca Ashworth, Daniela Silvera, and countless others who demonstrate these values every day. Their dedication reflects our mission of providing compassionate, high-quality care and service built around the needs of the patients and communities we serve. This story also reminds us that depression and mental health crises are real, and help is always available. No one should face those struggles alone. We extend our gratitude to the John Morroni Legacy Foundation for recognizing and celebrating the work of first responders throughout Pinellas County. We also congratulate James Marshall and the responding crew for demonstrating the extraordinary impact of empathy, professionalism, and teamwork. Sometimes, the most powerful act of care isn’t found in advanced medicine or specialized equipment — it can be found in the simple act of treating another human being with compassion. 10
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AWARDS & COMMENDATIONS
25
YEARS
20 YEARS
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Lt. John Hill, second from left, is marking his 25th year with Empress. From left: Mark Browne, Hill, Captain Ken Martin * No longer and Deputy Chief Joe Bilotto.* with Empress
Lt. Manuel Perlera, center, is marking 20 years with Empress. At left is Deputy Chief Sean O’Brien and at right is Deputy Chief Walt McCabe* * No longer with Empress
20
Paramedic Brent Penfold is marking 25 years with Empress.
YEARS
20 YEARS
Lt. Marc Engleman, left, is marking 20 years with Empress. With him is Deputy Chief Walt McCabe.* * No longer with Empress
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AWARDS & COMMENDATIONS Employee of the Month
10 YEARS
15
EMT Sarah Baker, left, is marking 10 years with Empress, as is YEARS Paramedic Jennifer McSorley, middle. EMT Gary Saltzberg, right, is marking his 15th year with Empress.
Empress Paramedic Inisia Yearwood, here holding a childbirth award she received from the Westchester Regional EMS Council (WREMSCO) in May, was also named Employee of the Month for April.
Empress staffer recognized for quality and safety Kimberly McCoy Fagan was honored with the Excellence in EMS Quality and Safety Award at the WREMSCO (Westchester Regional Emergency Medical Services Council) Awards.
The Quality Assurance and Safety Award is presented to someone who shows exceptional commitment to creating a safer environment, preventing hazards, and driving meaningful improvements for EMS personnel.
“I first met Kimberly Fagan in 2022. From the beginning, Kimberly stood out as a dependable and highly knowledgeable resource
everyone in the QA department could rely on,” said Paramedic Steven Goodstein. “Her training techniques have been incredibly impactful, especially in mentoring EMT students as they develop in their careers. Her dedication, attention to detail, and commitment to academic and operational excellence have made her an invaluable asset to the Quality Assurance and Quality Improvement Safety Program here at Empress EMS.” 12
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COMMUNITY INVOLVEMENT
MedFleet participates in Tunnel to Towers Foundation’s 9/11 commemorative event Event honors all those involved from victims to heroes, their families MedFleet Ambulance recently had the privilege of serving on medical standby for the Tunnel to Towers Foundation’s Steel Across America event at the Do Good Village in Land O’ Lakes, Florida. Above: MedFleet staff pose with other first responders in front of the This year marks 25 years since Steel Across America truck. Below: A view of the truck with the beam the attacks of September 11, from the WTC. 2001 — a day that forever changed our nation and the fire service, EMS, law enforcement, and communities across America. Beam recovered from WTC The Steel Across America journey carries a steel beam recovered from the World Trade Center across the country as a living tribute to the heroes, victims, and families impacted by 9/11. It was 13
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Above: MedFleet participated in an entourage of emergency vehicles as part of the Tunnel to Towers Foundation event. Below: A plaque explains the significance of the metal beam that was taken from one of the Twin Towers in the wake of the 9/11 attacks. an honor for MedFleet’s crews to stand alongside the community today in remembrance of the lives lost and the incredible resilience and unity that emerged in the face of tragedy. MedFleet thanks the Tunnel to Towers Foundation for continuing to honor the legacy of our nation’s heroes and keeping the spirit of service and sacrifice alive for future generations. 14
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Top left: Empress Lt. Omar Stout, right, participated in an outreach event in Mount Vernon, N.Y., recently, along with Paramedic Anthony Gambardella. They discussed EMS work and demonstrated CPR as part of the event. Top right: Empress was at National Night Out at Thrall Park in Middletown recently. Pictured here in front of the vehicles are EMTs Keela Ryan and Alexa Morales.
Above left: Empress was at the Wake Fest, a wellness event held in the Bronx recently. From left are Lt. Omar Stout, Paramedic Anthony Gambardella, and EMT Shawn Jackson. They shared information about emergency medical services, provided hands-on CPR education, and connected with prospective candidates for the Empress Academy. Above right: Empress staff in an ambulance and fly car were at the Grinnell Library in Fishkill, N.Y., recently, talking to patrons about EMS and encouraging them to explore the inside of the ambulance. 15
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COMPANY UPDATE
By restoring existing ambulances, FleetPlus cuts their clients’ costs FleetPlus Vice President Erik Switzer says the company’s goal is to expand their role across the country, helping municipalities save money by not having to buy new ambulances and restoring existing ones instead. The company is located in Tyler, Texas. “We’re just trying to Switzer continue to expand our footprint on a national level,” he said. “We’ve had some success on the east coast and the northwest. We’re trying to reach that recognition on a national level as a remounter.”
call was to take care of patients and to help the injured and sick, and what started out as what I thought would be a short-term situation turned around, and here I am all these years later. I am still trying to affect patient care and employee safety.” He worked in a variety of other capacities along the way.
“When I moved to administration, I did a lot of things on both the operations side as well as maintenance and so forth,” he said. “I dabbled in just about every Switzer has had a long career in aspect. I did contract negotiations the EMS field, starting in 1983. He began as an EMT and then became for several years here in Texas. I was one of these guys, three or four a paramedic before serving as a of us did the bulk of things. I kind of flight medic for several years. Later he worked his way into administration leaned to procurement, materials and supply and fleet, and obviously the and became involved with remount.” procurement and fleet. “I’ve been in EMS my entire life on both sides of the aisle,” he said, alluding to front-line operations work as well as administration and manufacturing. “Obviously, my first
“I’ve always been involved with FleetPlus since its inception,” he said. “We got in the remount business years ago because we were having to buy so many
new ambulances by contract, so it was a way for us to meet our contractual obligations without so much capital outlet.” He said that model has worked for them because they offer their customers a more affordable option. “I think that’s what making FleetPlus a success right now is that we’re offering customers an alternative to buying new. Our goal is always to make an ambulance remount look and feel like a new vehicle, and, obviously, save the customer some money. That’s our goal, and I think we’re successful at it.” He said he thought the future looks bright for FleetPlus as PatientCare continues to grow. “I think that as PatientCare continues to grow that FleetPlus will grow as well. It’s an opportunity for us to help to lower the capital expenditures where we can and work with the fleet guys to help with safety aspects of the ambulances in each of their areas. I look forward to working with them to see what the future holds.” 16
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RECOGNITION
SUMMER 2026
Empress EMS fleet director accepts honors for ambulance donation Gift acknowledged during group’s annual Heroes Dinner in Fla.
Empress Fleet Director Kyle Stevens was recently a special guest at the For Paul Foundation’s 7th Annual Heroes Dinner and Scholarship Awards held on May 16 in Weston, Fla. Empress Fleet Director Kyle Stevens, left, accepts a photo of the ambulance Empress donated to the For Paul Foundation during the organization’s annual award ceremony and memorial dinner. At right is Dawn Witherspoon, founder of He accepted a picture of the the organization. In the middle is Matt Delaney, executive director of the For Paul Foundation. refurbished ambulance that Empress donated, which sat Kramer told him about who they for the foundation to deliver outside the venue during the are and what they do. critical supplies to EMS workers event. The dinner also included during disasters and to bring the awarding of scholarships to holiday cheer to families of EMS “There was a death in their family. people entering EMS fields. The workers who have passed away They hadn’t talked in 20 years. He For Paul Foundation supports came to me and said ‘You guys in the line of duty. first-responders, aspiring firsthave ambulances. I just talked responders, and the families of to my cousin who has started a Stevens said his connection to first responders who have passed the cause began with his parts foundation.’ ” away in the line of duty. vendor Mike Kramer, who was He said the donation didn’t work related to Dawn Witherspoon, The ambulance makes it possible founder of the Foundation. out at once.
THE FOR PAUL FOUNDATION
The For Paul Foundation supports and honors first responders and their families. They also offer scholarships for individuals wishing to become EMTs, 17
paramedics, or firefighters. Visit their website, theforpaulfoundation.org, for more information
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“The first ambulance I tried to donate fell through, and I felt like this had to go through and got it all running. I wanted to help. I didn’t think it was a crazy big deal. I know it helps; they had said it changes the outreach. “We ended up getting a Montefiore truck, and we reached out and let her know we had the bus. Her husband Paul had worked with FDNY, so he had ties based on that.” He said they are planning to return to Empress next year with the totally refurbished unit.
Above: Empress Fleet Director Kyle Stevens, above, stands in front of the ambulance Empress donated, which was parked in front of the building where the For Paul Foundation’s Heroes Dinner was held. Below: Future EMS workers pose in the refurbished ambulance with a sign acknowledging Empress/Patient Care for the donation.
“They go country-wide, and they have a website where we are listed as their top sponsor.” Stevens added there are plans to aid the Foundation with scholarship contributions from the School of EMS, another PatientCare company. “They gave out probably 15 different scholarships,” he said. “We are looking to talk, and getting the School of EMS involved so we can all benefit. “Going down there put a lot of perspective into what they do,” he said, noting it is used for things like transporting gear to first responders handling natural disasters such as hurricanes.
“They can actually get things to people. They’ve done all the hurricane responses. Before, they didn’t have emergency-style
vehicles, but now they can get through. They needed the tools to do that, and now they have them,” he said. 18
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SUMMER 2026
BIKE RIDE BENEFIT
85-mile trek raises $1,200 for memorial service YONKERS & POUGHKEEPSIE, N.Y. — Ten cyclists took part in the Yo-Pough-Yo bike ride on June 13 to benefit the National EMS Memorial Service, held annually in the Washington, DC, area. This year’s memorial service in July honored 37 EMS staff who passed away in the line of duty.
Bike ride event organizer Paramedic Bill Rothschild said about half of the cyclists were Empress employees. Two support volunteers were on hand to pick up riders who were ready to stop. Riders started at the Empress stations in Yonkers and Poughkeepsie, both located near sections of the Empire State Trail. They met for lunch at a midpoint, Castle Park in Brewster. The full route from Yonkers to Poughkeepsie (or vice versa) covered 85 miles. Lunch was donated by Empress. “A lot of people went only the first 45 miles,” Rothschild said. “They said in advance they would only 19
Above: Cyclists and supporters pose in front of the Yonkers Empress station before the ride. Below: Four cyclists who did the whole 85-miles pose by the Poughkeepsie Empress station after their trip.
go to Brewster. So, the support volunteers were available to shuttle people wherever they needed to go once they were finished riding.”
EMTs and Paramedics met them for lunch, “to cheer us on and make us feel loved.” The union also donated breakfast for the participants.
He said representatives of the International Association of
Rothschild said the event was a success, and he plans to
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organize it again next year. “It went flawlessly. We had good conditions, and the trail was pretty flat. We raised $1,200, with each $25 participation fee being matched three times by Empress as well as the local and national branches of the union.” Empress Paramedic and Dutchess County EMS Coordinator John Mahoney started at the Poughkeepsie station and went south to Brewster. He said his interest in cycling was longstanding.
Above: Empress employees at the National EMS Weekend of Honor in July. Below: Empress Paramedic Rick Haughwout presents the grieving mother and sisters of Skye Oraczewski, a 22-year-old EMT who died in an ambulance crash, with the memorial tag carried in her honor at the Memorial Bike Ride. Bottom: The memorial tag.
Empress Paramedic Andrew Pinney was also among the cyclists, crediting Rothschild for sparking his interest in long bike rides. “I hadn't done long bike rides until I was a paramedic student with Bill Rothschild,” Pinney said. “He sat me down in front of the computer in the New Rochelle Fire Station and showed me the websites related to the EMS Memorial Service and the EMS Memorial bike ride. He regularly refers to it as the ‘best-kept secret in EMS.’ ” Paramedic Ron Pugh, who works for Empress in Westchester, said he also got involved with the EMS Memorial Bike Ride through Rothschild, adding that he has ridden in the EMS Bike
Ride for the past four years, and attended two DC rides/ memorial services, referring to the Weekend of Honor, which is held in the Washington, DC, area in July and also includes a bike ride, the Ride of Honor. Pugh said he finds EMS work fulfilling and enjoys helping people. “Nobody is immune from help, everyone will need it eventually,” he said.
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BENEFITS
If you haven’t taken advantage of your 401(k) options, it’s never too late to start By Qiona Gibbons Human Resources/Payroll Manager, Sunstar Planning for your financial future doesn’t have to be complicated. Here are a few easy ways to make sure you’re getting the most out of your retirement Gibbons benefits. Smart 401(k) contribution tips
•
Use windfalls wisely. Bonuses, overtime, or tax refunds are a great chance to boost your retirement savings.
Company match reminder
Start with what you can. Even a small contribution adds up over time thanks Don’t leave free money on the table! Full-time employees are to compound interest. eligible to receive a match. The • Increase slowly. Many employees match is essentially extra income added to your retirement savings raise their contribution by 1 at no cost to you. If you’re not percent each year, a small sure whether you’re receiving change you barely notice in your paycheck that makes a big the match, Human Resources can help you verify your current impact long-term. percentage. • Consider tax advantages. How to enroll in the 401(k): Traditional 401(k) contributions reduce your taxable income, Enrolling is quick and easy. To start while Roth contributions grow tax-free. contributing: 21
1. Call John Hancock at 800.294.3575 — They can confirm your eligibility and help you open your account. 2. You’ll receive guidance on: • Setting up your login • Selecting your contribution percentage • Choosing your investment options 3. Once enrolled, deduction will begin automatically on future payrolls. If you don’t see 401(k) deductions on your paycheck, it’s likely you’re not currently enrolled, and the number above will get you started. Feel free to reach out to Human Resources anytime for questions, we are here to help you make the most of your benefits.
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DID YOU KNOW?
Defibrillator was invented in Ireland in 1965, originally weighed nearly 150 pounds From MedFleet The first portable defibrillator used in the field was developed by Dr. Frank Pantridge in Belfast, Northern Ireland. In 1965, he placed the very first version in a Belfast ambulance. It weighed nearly 150 pounds and was powered by a car battery. Even more surprising: It wasn’t until 1990 that all front-line ambulances across the U.K. were fully equipped with defibrillators.
Above: The original defibrillator invented in Ireland in 1965. Below: A modern model used at MedFleet.
Today, lifesaving technology is faster, lighter, and more advanced — but it all started with innovations like these that changed emergency care forever. “At MedFleet Ambulance, we’re proud to carry forward that legacy by equipping our teams with modern tools to save lives every day,” MedFleet remarked in a LinkedIn post. 22
PERSPECTIVES
SUMMER 2026
STAYING SAFE
5 back-to-school safety tips families should know From Superior Mobile Health As students return to school, our communities become busier with school buses, pedestrians, and families adjusting to new routines. A few simple safety habits, whether you're walking to school or driving through a school zone can make a meaningful difference. Together, we can help create a safer environment for students, parents, and educators throughout the school year.
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SUMMER 2026
PERSPECTIVES
STAYING SAFE
Take these essential steps when operating an ambulance By Deputy Chief Sean O’Brien Empress EMS I want to take a moment to reinforce several critical safety expectations that apply to every member operating an agency vehicle. These are not suggestions — they are essential practices that protect you, your O’Brien partner, our patients, and the public. 1. Backing with a spotter — no exceptions: Backing an ambulance is one of the highest-risk maneuvers we perform. A spotter must be used every time you reverse the vehicle. • • •
Ensure clear communication with your spotter. Stop immediately if you lose visual contact. Take your time — there is no emergency that justifies a preventable backing accident.
• 2. Full stops at traffic control devices: All stop signs, red lights,
and other traffic control devices require a complete stop, regardless of whether you are operating Code 1 or Code 3. Lights and sirens do not grant the right of way — they request it. You must confirm that traffic has yielded before proceeding Rolling stops and unsafe intersections place everyone at unnecessary risk 3. Drive with due regard at all times: “Due regard” is not just a phrase — it is a legal and professional obligation. • •
Drive at a speed appropriate for conditions (weather, traffic, visibility) Anticipate the actions of other drivers — they may not see or
• •
hear you Your responsibility is to arrive safely, not just quickly Every call we respond to is important, but none are more important than your safety and the safety of those around you. We cannot help others if we put ourselves or the public in harm's way.
Let’s continue to hold ourselves and each other accountable to the highest standards of safe operation. 24
PERSPECTIVES
SUMMER 2026
DELIVERING QUALITY SERVICE
Preparation is key to providing quality care By Superior Mobile Health
Preparedness is one of the foundations of quality patient care. Before responding to the first call of the day, EMS professionals dedicate time to inspecting equipment, verifying supplies, and ensuring every vehicle is ready to respond safely and efficiently. These behind-the-scenes efforts may go unnoticed, but they play a vital role in providing reliable, patientcentered care every day.
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SUMMER 2026
PERSPECTIVES
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Florida MedFleet
12200 US-19, Hudson, FL 34667 727.849.6849 • medfleet.com
Sunstar
12490 Ulmerton Road, Largo, FL 33774 727.582.2090 • sunstarems.com
New York
Empress EMS — South Headquarters 722 Nepperhan Ave., Yonkers, NY 10703 888.965.5040 • empressems.com
Empress EMS — North Headquarters 10 South White St. Poughkeepsie, NY 12601 845.621.9300 • empressems.com
South Dakota PatientCare EMS of Sioux Falls
1401 N. C Ave, Sioux Falls, SD 57104 605.275.2770 • patientcareems.com/locations/south-dakota
Texas FleetPlus
2517 East Erwin,Tyler, TX 75702 903.705.7142 • www.fleetplus.org
Superior Mobile Health
4655 Walzem Road, San Antonio, TX 78218 210.852.0550 • https://smhems.com