Effective communication skills are the most important aspect of working in a call centre. Similarly, providing good customer service is one of the most important things that can set your business apart from the others of its kind. Helping customers efficiently, in a friendly manner can help you to provide excellent customer service. This Call Centre & Customer Service Training is created to help you in acquiring skills you need for customer service. In the beginning of this course, you will learn about the techniques to satisfy customers, to identify different types of buying motivations, build trust with customers as well as ways to deal with dissatisfied customers.
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