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Notes from the Exclusive Q&A with Patrick Lencioni – 21 September 2010 Facilitating with Pat, Jeff Gibson, VP of Consulting, Less than 50 people on the webinar (Used to work for Bain) New Book – working title ‘The Healthy organisation’ due 2012 Two requirements for Success · Smart – intellectual functions e.g. finance, marketing, technology, strategy – receives 95% of attention · Healthy – minimal politics, minimal confusion, high morale, high productivity, low turnover- few companies spend time on this ‘Healthy’ is where Execs lack training and don’t know ‘what’ to do. So in terms of success, advantage does not reside in ‘Smarts’ but in the ‘Health’. 4 things organisations to do to be healthy · · · ·

Build and maintain a cohesive Leadership Team Achieve organizational clarity Over-communicate clarity (7 times before people believe) Reinforce clarity through human systems (e.g. reward, talent , recruitment deliver clarity)

“Institutionalise organization without bureaucratising it” Call for stories from organizations. Quick poll – to assess who is in the audience. Majority, 43% external consultants. Also available are Video presentations on 5DoaT and 3 signs of a miserable job. Vulnerability Definition of Vulnerable (Webster): · Capable of being physically or emotionally wounded · Open to attack or damage · Liable to increased penalties but entitle to increased bonuses after winning a game in contract bridge “Human beings are waiting for people to be completely human with them.” Question – how to keep the love going? Once a quarter – teams need to step back and revisit. Teams need this level of repetition. Reminds teams what they are doing well and what they need to improve on. Be naked in terms of declaring that revisiting is not a way of not just making more work for yourself. Consider offering ‘free’ follow up.

Question – (Peer to Peer) Interpersonal conflict is the lowest score, why? Consistently low scoring areas in the Five Dysfunctions from Meta data. Dealing with conflict on process seems easier. The leader has to do this and demonstrate that they will hold people accountable. Good teams care for each other and this ‘hurts’ them to do it, but hurts them more not to do it. Question – Q33 Is about discussing their personal lives, how do you justify this? Working to build a team – need to be totally human with each other. Dealing with each other can’t exclude what goes on in our lives. We need to care for each other beyond the work we are doing with each other. Not to be confused with respecting each other’s privacy. If someone refuses to completely disclose himself or herself likely won’t instill trust. Special opportunity! Link to a questionnaire for assessment of a healthy organization. No longer available but we can use with our clients and it is free! <>

Natalie 21 Sep 10

Exclusive Q&A With Pat Lencioni  
Exclusive Q&A With Pat Lencioni  

Notes from the Exclusive Q&A with Patrick Lencioni – 21 September 2010