PROPERTY | ENTERTAINMENT | MOTORING | FOOD | INTERIORS | FILM & TV | HEALTH & BEAUTY | NEWS | EVENTS | JOBS | SPORT
EVERY FORTNIGHT / ISSUE FORTY SEVEN / 27 AUGUST
HEALTH & FITNESS
with Spencer Cuckney
SINGING THE BLUES Mediterranean interiors
Four delicious ice cream recipes
READY, STEADY, BAKE
The Great British Bake Off
The Bournemouth Airshow comes to town
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HOUSE; ON THE COVER
IN THIS ISSUE 6 10 16 30 31 39 106 134 139 140 142 144 147 149 151 154 155 159 160 161
NEWS The latest local news INTERIORS Singing the blues READY, STEADY, BAKE... The Great British Bake Off RECIPES Jo Wheatley TESCO MORTGAGESe ASK BIG AL Expert DIY tips REFORMED PLASTICS What is reformed plastic FLYING HIGH Bournemouth Airshow RECIPES Ice cream REVIEW Condor Ferries THE WORLD ACCORDING TO GEOFF REVIEW Indi’s Wimborne REVIEW Wave time watersports HEALTH & BEAUTY The top beauty secrets from Chic MOTORING The latest motoring news REVIEW Urban Reef HEALTH & FITNESS Exercise tips from Spencer Cuckney WE LOVE Our favourite local restaurants CLASSIFIEDS RECRUITMENT The latest local jobs
On the Cover – The stunning mural created by local artist ‘Soap’ (www.urbanartistsoap. com)As part of the Bournemouth Air Festival memorial of Flight Lieutenant Jon Egging, the courageous Red Arrows pilot.
HOUSE; ABOUT US
ST CK HOO USE
Call u s on if you 01202 6 0 stock would lik 7478 Hou e to se custo for your mers
WELCOME TO OUR HOUSE
Welcome readers to a very special edition of House, with the fantastic Bournemouth Air Festival making it’s appearance again it marks the year anniversary of Flt Lt Jon Egging tragically losing his life whilst completing a display at the Bournemouth Air Festival last year. He was coming to the end of his first year with the world-famous Royal Air Force Red Arrows aerobatic team flying in the number 4 position. We’ve decided to mark the occasion and raise awareness of the Jon Egging Trust (www.joneggingtrust.com) with a special cover featuring the stunning mural created by local artist ‘Soap’ (www.urbanartistsoap. com)As part of the Bournemouth Air Festival, the Arts University College at Bournemouth (AUCB) commissioned urban artist Soap, to create a large-scale mural in memorial of Flight Lieutenant Jon Egging, the courageous Red Arrows pilot. The result is a 20 foot by 5 foot portrait of Jon and the Red Arrows in full flight
that is on display in the new Gallery at the Bournemouth International Centre during the Air Festival. Before he died Jon became passionate about inspiring young people through a love of flying and enthusiasm for teamwork. The Jon Egging Trust has been set up to realise his dream by Jon’s wife Dr Emma Egging, his mother Dawn Egging, childhood friend James Godley and Red Arrow’s pilot Ben Plank. The Trust creates partnerships and develops opportunities for young people who are under-achieving in the formal education system. It will link them with inspirational people and environments connected to aviation, a fabulous cause. Enjoy this issue
HOUSE is a fortnightly magazine available in hundreds of outlets throughout Dorset. Pick up a free copy each fortnight from supermarkets, newsagents, estate agents, cinemas, theatres, garden centres, shopping centres, health clubs, hotels, train stations, bus stations, bars, clubs, restaurants, garages, doctors surgeries, dentists, cafes, pubs and many other retail outlets. Write to us with your comments or suggestions at mail@ house-mag.co.uk. HOUSE magazine is published by EMCH Ltd. All rights reserved. Reproduction in whole or in part is forbidden except with the express permission of the publisher. The views expressed in HOUSE are those of the contributors and are not necessarily shared by the magazine or it’s staff. EMCH Ltd excepts no responsibility for content and / or advertising copy supplied by third parties. HOUSE magazine is printed on sustainable fibre supplied through certified schemes. Both our paper mills have ISO14001 and EMAS.
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NEWS + Comment
TERRA FIRMA ANNOUNCE NEW BRANCH MANAGER Terra Firma is delighted to be able to announce the appointment of Bryan Baxter as the new Branch Manager for their busy Bournemouth office. Bryan brings with him a wealth of property knowledge and has over 7 years’ experience within Bournemouth & Poole; ‘I am delighted to join the team and with the bespoke service that we can offer I would like to invite any prospective clients to either pop in or call me so that we can
discuss a solution specific to your need. The property market is in flux, it’s important that you get the right advice and service. We are not interested in giving brief advice and simply chasing commissions. Our aim; to eradicate the misconceptions held about the industry by ensuring our clients have the best service coupled with piece of mind.’ Incorporated in 2006, Terra Firma has developed a comprehensive managed portfolio of residential and
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MARTIN & CO’S “LET ON FIRST VIEWING” RATIO IS SECOND TO NONE! WHy? Martin & Co Bournemouth has experienced a rapid increase in fast lets over these summer months. Lucinda Lester, Business Development Manager explains how. “Well... it’s very simple really! All applicants who contact the office are pre-qualified and if acceptable are registered. This gives us a database of people who are ready to go and we know exactly what they are looking for and when. We can then ensure they are taken straight to only the properties that specifically
suit their requirements. Negotiators, Emily Hunter and Mark Gardener, here at Martin & Co Bournemouth, keep in close contact with their applicants. This builds a great rapport and very often our applicants have reported that they have waited for us to find them a property rather than chase other agents. In just over two weeks we have let 16 properties at excellent rents all on the first viewings. Some of the properties are not even available for occupation until October! However, landlords are able
to relax in the knowledge that they will have no void period between tenancies and that the ingoing tenants have been thoroughly referenced thus securing the income on their property investment. Tenants are also delighted as they are taken directly to a property that suits their requirements.” For an informal discussion on how to give your property the best opportunity to be let on first viewing please call the Bournemouth office on 01202 559922.
M&S ESTATE & LETTING AGENTS M&S Estate & Letting Agents have a business format to suit everyone wanting to have a one stop service for their investment and property requirements. Miss J recently put her property on the market with us in on Ripon Road, Charminster and we sold it in 3 days to one of our existing investors. M&S Estate & Lettings Agents not only have a traditional estate and letting service but also a mortgage and insurance service and property investment/ development side to there business. We help many people to own additional property by finding the best property, organising the mortgage deal and finding
reliable tenants. We have just done the Remortgage for Mrs B on a low rate to raise funds to purchase 2 properties which we have rented to families for £1150 and £1100 making a very good monthly profit as well as the chance of capital growth over the long term. If you have a property worth £250k and that property goes up in value over a 5 or 10 year period by 25% then you gain £62,500 in equity. It may make sense to look at your pension plan or your children’s future in property. M&S Estate & Lettings is one company that can deal with everything you need and offer free advice with a friendly helpful service.
OUTSTANDING CUSTOMER SERVICE AWARD FOR JUST SHUTTERS! At Just Shutters we believe quite simply that there are two key factors to ensuring that we deliver a fabulous customer experience; providing the best quality products which offer value for money and superb, well trained staff. We have both and are rightly proud of the fact that we constantly strive to maintain our reputation for delivering the optimum customer experience from the first point of contact to the post-installation
feedback. The difference between a good experience and a great one is often found in attention to detail, excellent communication and treating your customers as you would wish to be treated yourself. Listening to customers and offering expert advice where appropriate forms the basis for the Just Shutters relationship. This is then strengthened by maintaining contact during the period between order and delivery and then ensuring
that the installation is perfect; our Master Fitters always treat the customer’s house like a home and our feedback shows that this is key to completing an excellent job. We ask our customers for their comments after each and every installation and independent customer testimonials show that our high levels of customer service from start to finish result in recommendations to friends and family and repeat business. Asking for feedback so that we can be sure that we provide the best possible service means acting on suggestions wherever possible, in fact some of our most successful changes have been as a direct result of a simple query from a customer. Maintaining high levels of customer trust and confidence in our staff and the products we supply is critical to the continued success of the company and
this can only be strengthened by delivering excellent service to our customers at all times. Owners Chris and Helen Rocker founded the company over five years ago and the Just Shutters team has more than doubled in size in the past twelve months. Over this period the company has developed rapidly, yet has retained a great family atmosphere. Everyone in the Just Shutters team feels passionately about the customer and all have heavily customer focussed backgrounds. Teamwork, excellent product knowledge and constant communication is critical to a great experience and the ongoing training and support that the team receive ensures that the customer benefits. At a time when most customers have demanding family and work commitments it is often the case that home
visits and appointments for installations are undertaken outside of and additional to a ‘normal’ working day. The design and installation team as well as the franchisees always go the extra mile to accommodate the customers’ schedules and their feedback reflects how grateful they are that a company puts their requirements first. When the showroom is closed outside of working hours, it is often the case that the telephones are switched through to a home or mobile number to allow the customer contact and thereby ensure that effective communications are maintained. Being invited into a customer’s home creates the need for a high level of personal and professional integrity and the whole team upholds this core value at all times.
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