Ministry of Provincial Revenue Initiatives MANDATE The Ministry of Provincial Revenue was established in June 2001 to provide fair, efficient and equitable revenue and debt collection that supports public services to meet the needs of British Columbians.
The bulk of the Ministry’s recruitment activity took place in the lower mainland in 2003-2004 for auditors. Well over 50% of the new hires were from visible minorities. The Ministry remains committed to following government hiring practices based on principles of fairness and merit.
KEY POLICIES AND STRUCTURES IN SUPPORT OF MULTICULTURALISM Training and Education All employees of the Ministry are required to take discrimination and harassment prevention training. Last year, 15 employees attended corporate Learning Services training sessions. In Fall 2004, about 120 employees attended 8 Ministry-sponsored discrimination prevention training courses, 4 in Victoria and 4 in Vancouver. Discrimination and harassment prevention content is also included in the 6-month training program for new auditors. Ministry in-house trainers will also be upgrading of their own training and conducting sessions in the coming year for new trainees. Community Outreach • The Ministry’s Customer Relationship Management Strategy acknowledges the wide cultural diversity of the Province. The Ministry offers service to its clients in 35 languages provided by close to 50 Provincial Revenue employees, some of whom are fluent, both orally and in writing, in as many as three different languages. • The Ministry has recently established a Taxpayer Fairness and Service Code which is based on the principle of providing fair
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REPORT ON MULTICULTURALISM
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GOVERNMENT OF BRITISH COLUMBIA