Universities provide excellence in education.
We provide expertise to manage their large printing activities. Capita’s offers four integrated print services to solve printing operations across universities. Our consultative approach let us customise the service depending on your specific needs.
■■ Managed print services ■■ Print audit
■■ Print software ■■ Print hardware
Our solutions are created to increase savings, oversee performance, reduce waste and provide accurate solutions when orchestrating several departments, libraries and units.
In 25 years of experience we have refined the way we help organisations giving them the operational and commercial advantage of having print operations primed to support their core activities. As we are UK’s largest and indepedent outsourcing specialist we are able to choose the print hardware and software most suitable for you.
Our services. Explained. Learn how we can help your university
Managed print services
Outsourced print, copy, scan and fax solutions
We have helped universities to manage every aspect of the print environment. We provide the technology, training, preventative maintenance, service support and remote monitoring. This strategy enables you to have one point of accountability for everything – from service support, printing services at libraries to billing.
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Fully managed service. Consultative approach Reduced total cost of ownership (typically 15%-40%) Increased user productivity Enhanced control with full reporting Improved document and device security IT resources can refocus on business critical tasks Reduced environmental impact through device rationalisation, reduced power consumption and less paper wastage Accountability – single provider for new and legacy devices under one agreement Full process and change management (PRINCE 2 methodology)
Reveal the cost-saving opportunities hidden in your printing operations
We craft the strategy and provide the tools for you to have a clear and complete control over your print environment so you could discover new cost-saving opportunities.
Key benefits ■■ ■■ ■■ ■■ ■■
Significant savings on print resources Streamlined processes Boosted productivity Transformed reliability Lower carbon emissions
Our services. Explained.
Learn how we can help your university
Innovation empowering every step of the printing process
Software ■■ ■■ ■■ ■■ ■■ ■■ ■■
Print software let you track every print, scan, copy and fax job by user, device and department. It maximise the way your people uses printing devices such as deleting duplicate print jobs, standardise settings, apply pay-per-print charges and more. It also helps in digitisation and information flow in a flexible and secure way.
Mobile printing Follow Me style printing Scan management software Electronic fax software Biometric ID solutions Print management software Remote diagnostics / automated services
The world’s leading providers of print hardware hand-picked by us for you
We are proud of our indepent approach when it comes to choose the print hardware most suitable for your needs. However, we have made sure to be partners of the best hardware providers on the market to ensure our high standards on every solution. We know each university has a different workflow related to print enviroments, our proven custom approach let us understand which would be the best print hardware to give you real results. We provide further support as our service teams are manufacturer-trained to keep your hardware working to the highest standards.
Hardware ■■ ■■ ■■ ■■ ■■ ■■
Multifunction devices Multi / single function printers Scanning solutions Graphic systems Production and print room systems Advanced finishing systems
Learn how we helped to effectively manage the printing and copying system serving over 30,000 users. Oxford University Bodleian Libraries has one of the largest ranges of publications available in the world,frequently utilised by students, visiting academics and the public. The Capita team worked extremely closely with the Oxford PCAS team on this solution which at the time represented a ‘world’s first’ for this type of installation. The final solution reduces the involvement required from the library staff, and has been extremely well received by the users.
“Capita met the double challenges of our complex multi-site locations and diverse IT systems and provided us with an exceptional web based mobile solution.” Service:
- The Bodleian Libraries Reprographics Manager
Managed print - managed print service
Scenario The university’s printing and copying system was cumbersome and fragmented with different charging systems for users depending on whether they wanted to print or copy. Students had to buy credit using a card dispensing terminal next to the multifunction printer (MFP) and the only option available was to copy in black and white. Only two libraries offered colour printing and scanning as an option. They had a mixed fleet of photocopiers and printers with no standardisation from a number of different suppliers making administration very complex. Oxford University needed a partner that could create a universal solution across all their sites that would be driven by the user, and offered full accountability and cost control.
Key outcomes ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■
Improved access to user services Printing from mobile devices, tablets, laptops, and off-campus printing Scanning as a standard service across all libraries Scan to USB and email, print from USB Self-service top-up of accounts from any PC/Mac Send a print job and collect from any device in any library One card system, with credit held in system and not on a card Users can view their own account activity Significant service level improvements delivered
As Preferred Partner for Managed Print Services to the University of Oxford, Capita carried out a thorough consultative review working with the University’s PCAS team (Print Copy Scan) over a three-month period to fully understand the requirements of all users across all sites and design the optimum solution. Faced with a complex IT infrastructure we designed a ‘pull- printing’ solution that worked across all 29 libraries, using Sharp MFD’s with Pcounter software and EveryonePrint applications. Any user (students, visiting academics, staff or the public) can now set up their own account online, add credit through WorldPay and then instantly have full access to all the benefits of the system. By accessing the Pcounter WebPay online account users can top up using a credit/ debit card enabling them to be charged for print, copy and scan jobs - colour or black and white. For further flexibility users can also access a pay terminal that accepts cash. A user submits their print job through the online application (from any device including mobiles/tablets), they can then collect it from any multifunction printer within any library. The user authenticates themselves, usually via a swipe card, at the chosen device and the print job is released. The same access procedure at the machine also allows them the use of other chargeable services such as copy, scan to email and scan to USB. Providing a single web based system in this type of environment where users have a single account that can be used to submit and pay for a wide variety of print, copy and scan services was incredibly complex.
Enjoy the benefits of a reliable service and be focused only on what matter the most: a brilliant education.
Unofficial Capita DISâ€™s marketing material. Made for application purposes by Elena Sanchez | firstname.lastname@example.org uk.linkedin.com/in/elenavsanchezv/
Published on May 25, 2014