Opening up the Public Sector through Collaborative Governance
Intercomunic@
Submitted by Catanzaro Province Healthcare Agency
Contact details of lead applicant
Case description
Organisation Address Country Web address
Since 1997, the Department of Public Administration and Innovation has been issuing directives for telephone systems in public administration, invoking the necessity for an innovative system for audio in public administrations: one part to ensure costs are kept down and the other because of the need for an ‘enlarged company’. The local health insurance service protects the health of the population covering an area of 80 towns, with some disadvantaged areas, and therefore it needs to ensure the continuity and speed of providing services.
Catanzaro Province Healthcare Agency Via Vinicio Cortese 25 88100 Catanzaro Italy www.asp-catanzaro.it
Contact Person Giuseppe Romano Function ICT Director Email siaas7@libero.it Administrative level of lead applicant Regional Size of organisation >100
Type of sector Employment, labour related affairs and gender equality Key words of project Gender equality, communication, flexible hours, organisation of work, health
The objectives of the project included the introduction of communication technologies and ICT in the company, aimed primarily at promoting flexibility of working hours of working mothers. Another objective was the delivery of a business sim card, allowing intercommunication between fixed and mobile companies, giving priority to employees working in disadvantaged positions. The mobile/fixed phone network for data dissemination has become a business reality thanks to new technology such as smartphones, iPad and wap/internet, providing working mothers with the possibility to be connected from home, to send mail or faxes, or work on other procedures. The distribution of the SIM is only authorised to employees, through a special code preceding the number, thus allowing personal use of the phone card, whilst enjoying the favourable rates provided in the agreement between the telephone company and the company. Currently, all the objectives of the project have been achieved: distribution of employees across the company; savings resulting from the use of new technology; and diffusion of new ICT tools and recovery of business efficiency. There is a better and more functional use of sim business for connecting online and via teleconference for free software distributed on the network. The Corporate Information Services has assigned employees to its staff in the overall management of the service. In addition to audit and substantive bills on mobile telephones, the same will also deliver to management a sim with replacement, assistance, clarification and training on the objectives of the project ‘Intercommunic@’.
171
EPSA2011095
Number of people involved in the project >15
This is the idea behind the project: health care services through the rapid interconnection of fixed-mobile telephones. Nowadays, it is possible to solve various problems without moving from the workplace or by working at home. This allowed them to speed up certain obligations due to the ease of being reached by external stakeholders. Finally, the management and maintenance regime of the project ‘Intercomunic@’ within the Business Information Service is performed only by female employees.