Page 21

HOSPITAL COMMUNICATION SYSTEMS

addressing all requirements listed in the table. Converging on IP technology, the Hospital Communication System provided by AGC takes care of all voice, data and video requirements of customers. AGC along with its partners like Motorola, Polycom, HP, Extreme, Juniper, Sony etc. is leading solution integrator in communication space. With healthcare specific applications like Virtual OPD, Customer Reception Solution, Discharge Management etc., AGC also brings in expertise and best practices gained by working with leaders in the healthcare industry delivering solutions instead of just technology boxes.

A holistic approach to build Communication System enabling Voice, Data and Video interactions for all stakeholders in Healthcare Ecosystem Healthcare providers across the world are recognising the important role that technology can play in enhancing the overall quality of healthcare services. IT solutions like Hospital Information System (HIS), Picture Archiving and Communication System (PACS), Enterprise Resource Planning System (ERP) etc. have become basic components of IT landscape in healthcare organisations. While healthcare organisations spend much time and money on selecting these IT solutions, not much thought is given to Hospital Communication Systems (HCS) which need to work in tandem with the IT solutions to maximise returns on technology investments.

Believing in best of breed philosophy, AGC provides end to end services right from consulting to solution design, solution implementation and support. With over 30 offices across India and the culture of ‘customer responsiveness’, AGC is geared towards exceeding the mission critical support requirements of healthcare industry.

Healthcare workers live in a very dynamic environment where they constantly gather, communicate and analyse information to take clinical decisions and to monitor effect of the decisions made. All healthcare workers will vouch for the fact that timely intervention based on real-time evidence, saves lives day in and day out. The importance of collaboration and communication in healthcare delivery is exceptionally high as the industry deals with issues of life and death where time lost could result in loosing somebody’s life. Hence taking a holistic approach to address communication requirements of all stakeholders in healthcare delivery is necessary.

AGC’s Hospital Communication System reduces human latency and makes organisations more responsive increasing overall quality of patient care while reducing information overload on caregivers and bringing in process efficiencies. Based on IP technology it is capable of tight integration with IT systems thereby providing right information to right person in timely fashion. Integrating different mediums of communication like voice, video and data and providing mobile and self help applications specific to healthcare, AGC’s Hospital Communication System provides a cost effective, technological advanced, full spectrum, modular solution meeting the requirements of all stakeholders.

Avaya GlobalConnect (AGC) takes a unified approach to

Different stakeholders in the healthcare system have different communication requirements. The table lists on a high level requirement of different stakeholders across different communication mediums Stakeholders

Communication Mediums Voice

Patients

• •

OPD Display Systems Internet Access

• •

Virtual OPD visits Interaction with remote relatives

Desk Phone for calls Mobile solution for reachability within hospital Remote access to key IT applications

Desk access to IT applicationss Internet Access Mobile / Remote access to IT applications

Interaction with Specialists for second opinion Interaction with Patients (pre or post operation care)

• •

Nurse Call System Mobile solution for reachability within hospital

Desk access applications

IT

OT recording

• •

Desk Phone for calls Mobile solution for reachability within hospital

Desk access to IT applications Internet Access Mobile / Remote access to IT applications

OT recording and sharing for teaching purposes IP Surveillance

• •

Nurses and Support Staff

Management

Other

Video

OPD Appointment handling Nurse Call System Room Phone for calls Self help applications

• • • Doctors

Data

• •

• •

to

November 2009

21

Profile for eHealth Magazine - Elets Technomedia Pvt Ltd

Healthcare Technology Resource Guide ‘09 - ‘10: November 2009 Issue  

[ www.ehealthonline.org ] eHEALTH is Asia's first and only monthly magazine on healthcare ICT's, medical technologies and applications. Th...

Healthcare Technology Resource Guide ‘09 - ‘10: November 2009 Issue  

[ www.ehealthonline.org ] eHEALTH is Asia's first and only monthly magazine on healthcare ICT's, medical technologies and applications. Th...

Advertisement