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featured companies

Technology Resource Guide ‘09-‘10

Company Profile Avaya GlobalConnect is India’s leading provider of Intelligent Communications (IC) solutions, systems and services focused on meeting the needs of large enterprises and mid-sized enterprises, representing different industry verticals. Its solutions help organisations accelerate revenue growth, increase market penetration, optimise operating costs and improve employee productivity, by embedding communication in their business processes.

Anil Nair Managing Director

Avaya GlobalConnect is a subsidiary of Avaya Inc., a global leader in business communications. More than one million businesses worldwide including 90 percent of the FORTUNE 500 use Avaya solutions for IP Telephony, Unified Communications (UC), and Contact Centers (CC). The Avaya global headquarters is located in Basking Ridge, New Jersey. Today, Avaya GlobalConnect is addressing high potential and emerging industries such as Banking, Financial Services and Insurance (BFSI), Retail, Manufacturing, Healthcare and Hospitality with IC solutions tailored to their various needs. The company is offering the customers a unique experience of its products and services at its Customer Studio in Mumbai. Customer Studio is a first-ofits-kind facility in India that provides customers a first-hand feel of various solutions and how they will address their specific challenges and pain points. Since its inception in 2006, Customer Studio has been playing host to leading corporates and Mid sized enterprises who have been witness to live demos of integrated, end-to-end IC offerings. Avaya GlobalConnect has over 30 offices spread across the country, from Jammu to Trivandrum to Ahmedabad to Siliguri. The company has an extensive distribution network comprising over 50 systems integrators, channel partners and dealers. With over 6,000 customers, it provides world-class service support through a remote maintenance integration (RMI) system. Going green Realizing the need to be green, AGCL’s IC solutions are green and the initiative is called “Green Intelligence”. It is a combination of communication solutions and best practices that help an organisation reduce carbon footprint. Avaya products consume less energy compared to competition products and are certified “Green” as per Miercom report. AGCL’s solutions have a significant impact on organisation’s operational efficiency.

ACHIEVEMENTS •

Frost & Sullivan Market Leadership Award for Enterprise Telephony as well as Contact Center Applications for the year 2008. This is AGC’s seventh consecutive win.

Awarded the best UC solutions company by VAR India for 2008

Miercom and Nemertes Research, recognised Avaya UC enterprise solutions for providing top-line qualities. The awards were presented at VoiceCon, San Francisco 2008.

In India, Avaya GlobalConnect is the undisputed market leader as per IDC’s India Unified Communications Market Program.

PLANS AND STRATEGIES

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November 2009

AGCL solutions are business accelerators

AGCL co-creates business solutions focusing on the customer’s competitive advantage and the customer’s customer

AGCL is accountable from Idea to Impact (I2I)

No ROI, no Sale is its mantra

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Healthcare Technology Resource Guide ‘09 - ‘10: November 2009 Issue  

[ www.ehealthonline.org ] eHEALTH is Asia's first and only monthly magazine on healthcare ICT's, medical technologies and applications. Th...

Healthcare Technology Resource Guide ‘09 - ‘10: November 2009 Issue  

[ www.ehealthonline.org ] eHEALTH is Asia's first and only monthly magazine on healthcare ICT's, medical technologies and applications. Th...

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