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R S Sharma, Secretary, DeitY, Government of India

` 75 / US $10 / ISSN 0973-161X

May 2014 | VOLUME 10  n ISSUE 05  n ISSN 0973-161X

eGov Resource Guide 2014

MAY 2014

Contents volumesecond 10 n  issue 05 grid grid name

54 Anjum Parwez

Managing Director, Bangalore Metropolitan Transport Corporation (BMTC)




Indian States Riding the

Need for Tightening Security

IT Wave

56 movement

Ram Sewak: The IT Sewak of India

company profiles

26 S S Bhat

General Manager, Priority Credit & Financial Inclusion Wing, Canara Bank

44 N N Kumar

Chairman, Jawaharlal Nehru Port Trust


Senrysa Technologies Pvt Ltd

18 Cyberfort


20 Iterate India Pvt Ltd

30 Shailendra Kumar

Inspector General of Police (Communication, Information Technology & Works), Central Reserve Police Force

48 Sanjiv N Sahai

MD& CEO, Delhi Integrated Multi-Modal Transit System Ltd. (DIMTS)

22 Mastek Ltd 24 Kodak Alaris India

pvt Ltd

28 My Mobile Payments Ltd 34 Cyberoam Technologies Pvt Ltd 36 SafeNet India Pvt Ltd

50 42 Lt Gen (Dr) SP Kochhar CEO, Telecom Sector Skill Council (TSSC)

Pankaj Kumar Bansal

Managing Director, Chennai Metro Rail Limited (CMRL)

38 Ecartes Technology Pvt Ltd 40 Vodafone 41 Vayam Technologies


58 Sahaj e-Village Ltd 4

egov / / May 2014

Indian IT Sector Set to Fly Higher


he baton passed on. India’s Information Technology industry is now poised to grow under the new guidance. From the able hands of J Satyanarayana, charge of the Secretary in the Department of Electronics And Information Technology (DeitY), Government of India has passed on to the hands of maverick Ram Sewak Sharma. The new IT Secretary has held the position of Director General and Mission Director of the Unique Identification Authority of India (UIDAI) in the past. Previously, he has also played instrumental role in developing Aadhar concept and usage of ICT in delivering services. Not just that, he also helped bring about significant changes in the state of Jharkhand working in various capacities as the Chief Secretary, IT Secretary and as the Principal Secretary in the state of Jharkhand. India’s IT sector is also looking up to Sharma: the industry is of the opinion that he will deliver and contribute significantly to the growth of the IT industry, apart from playing a crucial role in transforming lives of people utilising the tool of technology. This issue of eGov looks back at the journey of Ram Sewak Sharma. The real job of the secretary will start once the new government takes the charge. Going by manifestos of the political parties, IT and eGovernance will hopefully be high on the new government’s agenda. Among other things, the Congress has said that it will ensure passage of the Electronic Delivery of Services Bill, 2011, which aims to deliver all public services such as passports, ration cards and driving licences electronically. On the other hand, the BJP manifesto promises reaching broadband to every village and engaging with people over social media channels, both for participation in governance and utilising its power for public grievances redressal. It also talks about digitization of study material for schools and making all educational institutions e-enabled. The 2014 election is already witnessing large IT intervention and impact of web is also evident. As the politicians across the country are wooing voters through social media and video conferencing, social media platforms like Google, Facebook and Twitter are looking for their slice of the Lok Sabha polls pie – a whopping `500 crore digital spend, according to media reports. It is interesting to know that BJP’s Prime Ministerial candidate Narendra Modi now has nearly 14 million Facebook fans. Barack Obama, the President of United States of America is the only other politician to have more Facebook fans than Modi. Now, one needs to wait until May 16 to see whether the fan following also translate into vote counts. The current issue of the eGov magazine is presented to you as the Annual Resource Guide – an issue that takes into account some of the major developments taking place in the e-Governance space. We have featured profiles of a range of organisations into ICT solutions development segment, and are playing a seminal role in the evolution of better systems of governance. We also take an in-depth look of the important role that the present-day IT policy-makers are playing. Let’s also invite you to four upcoming events, scheduled for June 2014 – CloudGov, Higher Education Summit, Green Cities Forum and Healthcare Leadership Awards & Summit. Hope to see you at these events. ravi guptA

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may 2014 volume 10 n  issue 05

Partner publications

I C E CO ECT Connecting Technologies,Trends & Business

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President: Dr M P Narayanan Editor-in-Chief: Dr Ravi Gupta Editorial Team governance Sr. Correspondent: Kartik Sharma, Mohd. Ujaley, Nayana Singh & Souvik Goswami Research Associate: Sunil Kumar education Sr. Correspondent: Ankush Kumar Correspondent: Seema Gupta

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Health Sr. Assistant Editor: Shahid Akhter Correspondent: Ekta Srivastava ICE Connect Assistant Editor: Rachita Jha Correspondent: Veena Kurup Sales & Marketing Team North Manager – Marketing: Ragini Shrivastav (+91-8860651650) Assistant Manager- Business Development: Gaurav Srivastava South Assistant Manager: Vishukumar Hichkad, Mobile: +91-9886404680 Subscription & Circulation Team Sr. Executive - Subscription: Gunjan Singh, Mobile: +91-8860635832; Design Team Assistant Art Director - Shipra Rathoria Team Lead - Graphic Design: Bishwajeet Kumar Singh Sr. Graphic Designer: Om Prakash Thakur Sr. Web Designer: Shyam Kishore Editorial & Marketing Correspondence egov – Elets Technomedia Pvt Ltd Stellar IT Park, Office No: 7A/7B, 5th Floor, Annexe Tower, C-25, Sector 62, Noida, Uttar Pradesh - 201309, Phone: +91-120-4812600, Fax: +91-120-4812660, Email: egov is published by Elets Technomedia Pvt. Ltd in technical collaboration with Centre for Science, Development and Media Studies (CSDMS). Owner, Publisher, Printer: Ravi Gupta, Printed at Vinayak Print Media, D-320, Sector-10, Noida, U.P. and published from 710 Vasto Mahagun Manor, F-30, Sector - 50 Noida, UP Editor: Ravi Gupta © All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic and mechanical, including photocopy, or any information storage or retrieval system, without publisher’s permission. | | | Write in your reactions to eGov news, interviews, features and articles. You can either comment on the individual webpage of a story, or drop us a mail:


egov / / May 2014

Cover STory

Mapping the IT landscape of the country, eGov studies the efforts of the Government and the IT industry to create better systems for good governance. A report by Kartik Sharma and Nayana Singh


hile the US market showed signs of economic revival and Europe continued its descending glide, there was a significant, if not substantial, effect on Asia Pacific nations. India continues to be in uneven economic situations at present, distinguished by a frail investment atmosphere, diminishing value rupee and stiff credit situation - these aspects are causing organisations to spend economically. However, the impact of monetary reforms in early 2013 such as relaxation of FDI regimes in select industries is expected to drive inbound investments and have a broader positive impact going forward,


States Riding

the IT Wave including the IT sector. “Government and Enterprise IT investments will move into fast track mode post the elections - a lot will depend though on the new government’s political and economic agenda,”

Global research firm Gartner reports that Governments in India will spend $6.4 billion US Dollars (USD) on IT products and services in 2014, an increase of 4.3 percent over 2013 8

egov / / May 2014

says Ravi Sharma, Research Manager, Consulting Group, IDC India. The global research firm, Gartner has reported that Governments in India will spend $6.4 billion US Dollars (USD) on IT products and services in 2014, an increase of 4.3 percent over 2013. This forecast includes spending by government (government is composed of state and regional government and central government agencies) on internal IT (including personnel), hardware, software, external IT services and telecommunications. Gartner also affirms that the ICT service providers will benefit by e-Governance projects and citizen participation aided by expansion of affordable broadband connectivity and mobile solutions.

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Kerala, Tamil Nadu etc., e-Governace in India has walked many miles of success last year. States which are at the nascent stage of development like Jharkhand have initiated strategies to attract IT investment and enabling the electronic delivery of services to the rural areas. eGov magazine has done the extensive coverage of various states across the country in the financial year 2013-14. This story will stroll through major eGovernance initiatives and policy frameworks to increase IT investments by various states in the country.

Bihar: To be the Best Alternative

The previous year has witnessed so many such e-Governance projects by several central ministries and the state governments across the country. From the State Data Center (SDC) implementation by the state of Jammu & Kashmir to the successful e-Governance initiatives in the southern states of Andhra Pradesh,

At a time when every state is coming up with policies and frameworks for expanding investments in IT sector, the state Bihar is no stranger. The increasing global competition taking these IT majors towards cost cutting while increasing efficiency for their operations in India. However, the existing IT hubs like Bangalore, Hyderabad and Pune have now become quite costlier even on the global parameters due to more and more serge IT companies in the respective places. In such a scenario, Bihar proves to be an optimum location for expansion and relocation of the offices of these IT companies. Bihar enjoys the advantage of being home to a large number of educated youth who have the kind of skills that the modern Information Technology industry requires.

Nitish Kumar, Chief Minister, Bihar inaugurates eBihar event

IT Mission 2020’ has been developed to ensure sizable IT investment in Bihar in next 2 to 7 years. The mission aims to set an ambitious, but realistic, target for growth of the IT sector The State has a good opportunity to attract IT investment by leveraging its huge young talent pool and the cost advantage. The Bihar government is focusing on creating an enabling IT Eco-System within the next two years, to take advantage of this immediate opportunity. And for that matter the government has chalked out a strategy named ‘IT Mission 2020’.

IT Mission 2020 The Government of Bihar has formed a Core Committee to find out what steps can be taken in Bihar for developing the IT industry. A Mentor Group has also been formed to advice on the policy initiatives that the Government of Bihar can undertake for promoting IT industry. While talking to eGov about this ambitious mission N K Sinha, Principal Secretary, Information Technology, Government of Bihar stressed on the need to monitor the pace at which the state is developing its IT sector. According to him, “A list of parameters has been suggested in the IT Mission 2020. We need to monitor the pace at which we are able to develop the IT industry in Bihar. The parameters will allow us to do that. Some of the important parameters that we can use are related to revenue targets. We can set annual revenue targets that have to be achieved by the domestic IT industry. We have to ensure that we create world class IT Park and buildings with large amount of space every year. Jobs can be the most important parameter. We have to ensure that the domestic IT industry is generating certain amount of jobs every year. It is

May 2014 / / egov


company profile

Senrysa Technologies Pvt Ltd Company Profile Senrysa Technologies is a multi-skilled software service provider with a highly competent work force. With years of honed expertise in cross-platform skills and quality-integrated methodologies, Senrysa adopts a competent delivery model in providing value based solutions as well as professional services to clients nationwide. Senrysa brings to clients the best of both worlds: the savings and superior quality of IT solution, and the immediacy and trust of a local company. Senrysa have attained an iconic stature today in Banking and Financial Inclusion in India these days. Senrysa has built a trusted, robust and secure branchless banking channel for clients to offer financial products and services to the unbanked rural customers across geographies. By introducing Micro-ATM, Senrysa offers a channel combined with a technology platform that enables serving customers any time at the doorstep.

Products and Services Kumar P Saha Managing Director / CEO contact Year of Inception : 2011 Managing Director / CEO : Kumar P Saha Management Team : Pintu Saha, Anamika Saha, A K Sasmal Number of Employees : 100 Head Office: Eternity Building, DN-1, Sector-V, Salt Lake, Kolkata-700091 Tel : 033 - 23570160 Email : Website : Contact person for Clarification A K Sasmal

• End to end Financial Inclusion Gateway to Deliver Banking Services. This helps in reaching banking services to remote, unbanked population efficiently and cost effectively and contains integration of complex processes like biometric enrolment, central Biometric authentication, card and terminal management, payment switch integrated with CBS etc. • Government Benefit Gateway. This is a basic component of e-government infrastructure that is integral part of any government. The Gateway ensures robust interoperation between government departments and banks for disbursement of benefit/subsidies to beneficiaries. • Public Distribution System. Senrysa’s PDS solution is built on the objective to provide improved transparent services to the poor while maintaining seamless processes for the government. • Smart Education. Providing end-to-end technological solution for educational institutions for world class educational infrastructure.

Target Verticals Banks and Financial Institutions, Governments, Education, Health, Defence, Infrastructure

Product Categories Enterprise IT Products: Servers, Enterprise Storage, Enterprise Security, UPS, Racks & Batteries, Networking, ERP, CRM & BI (Business Intelligence) Enterprise Technologies & Solutions: Data Centre Solutions, Cloud Computing, Document management Solutions & MPS, Virtualisation, Managed IT Services, Disaster Recovery Management, Converged Infrastructure Special Sections: Cyber Security, MMPs, Defence, Surveillance, biometrics, and homeland security, Banking, Financial inclusion, online gateways, GIS, RFID, Mapping systems, Satellite surveillance & broadcast


egov / / May 2014

Digital Edge/Power of Brand Senrysa Technologies Private Limited is pioneer in end-to-end Technology Solution for new generation Financial Inclusion. Senrysa offers a full range of innovative mass banking solution tailored for bank of any size ranging from DCB to PSB.

Achievements Starting from a nominal position barely three years ago today Senrysa Technologies is a name to reckon with in the field of financial inclusion solution. Senrysa’s switch solutions have earned acclamation nationally and accepted by leading banks in India. Senrysa’s financial statements during these years of journey also speak volumes of its success story. In the government benefit distribution domain, Senrysa’s solutions have been instrumental in disbursing several thousand crores of rupees especially in the remote and inaccessible areas of North Eastern States of India.

Cover STory

also important that we keep a keen eye on the social impact and the value addition that the IT industry is brining to Bihar.”

Jharkhand: Strategising the new IT Policy Jharkhand is one of the most mineral-rich states in India. However, the state has yet to exploit the nature’s gift optimally. Separated from the parent state Bihar on 15 November 2000, Jharkhand is still on the nascent stage of industrial development and IT sector is no different. The government is in the process of carving out a new IT policy for the state. However, a very radical departure from the pattern of industrialization will be difficult to visualise. Therefore, by and large, the pattern of IT industry being set up in other emerging states would also be happening here. But there are some areas where there would be some initial push, like the state has almost universal AADHAR coverage and industries who want to take benefit of this could come up.

“Jharkhand’s IT policy was formulated in 2004 and now we are in 2014. State’s new Industrial Policy was announced in 2013. This policy includes the revise set of incentives for setting up industries,” says N N Sinha, Principal Secretary – IT, Government of Jharkhand

Revising the IT Policy Government of Jharkhand is in the process of revising the IT policy in line with whatever has been done by other states. “Our IT policy was formulated in 2004 and now we are in 2014. State’s new Industrial Policy was announced in 2013. This policy includes the revise set of incentives for setting up industries. But we are also aware that lot has happened in the last 10 years in terms of technology. Therefore, we need to take another look at the IT policy of the state, which we are already doing. We will soon be coming out with the new IT policy may be in three to six months time,” says N N Sinha,

Principal Secretary, Information Technology, Department, Government of Jharkhand.

Haryana: eGovernance leading IT investment Despite economic slowdown, Haryana has topped the country by registering the highest investment implementation rate of more than 82%. As per an analysis by industry body ASSOCHAM, Punjab ranks third with implementation of 79% and Gujrat appears to be in the last rung with low rate of 46%. “Out of total investments worth over Rs. 4.6

Omkar Rai, DG, STPI and N N Sinha, Principal Secretary – IT, Government of Jharkhand signing MoU at the eJharkhand 2014 event


egov / / May 2014

Yudhvir Malik, ACS - IT, Government of Haryana is focusing on the next generation egovernance.

lakh crore attracted by Haryana as on March, 2013 from various public & private sources, projects worth over Rs.3.8 lakh crore are being implemented, while 18 percent of investments remained nonstarter,” says the study. Haryana’s focus on expanding e-Governance services is helping to attract more and more IT investment in the state. Haryana has been a leading implementer of first and second generation e-Governance applications, largely due to the efforts of the state NIC unit. Examples of this are the eDisha centres for citizen services, Land Records management, e-Treasury, Payroll Information System, etc. On the infrastructure side, the state is running its SWAN for many years now; although the State Data Centre is not only fully functional, but is nearly fully utilized.

Next Generation e-Governance While these are noteworthy, Y S Malik Additional Chief Secretary Electronics & Information Technology; Industries & Commerce; Mines & Geology, Government of Haryana believes that Haryana’s preparation for the next generation of integrated e-Governance applications will stand out. He says, “We are one of the few states with a fully functional Cloud services deployment that is being actively used by our flagship projects. To ensure unhindered capacity expansion, we have entered into a strategic partnership with BSNL to overflow our data centre needs into their premises. Also, we are finalising the construction of a new data centre designed to meet our longer term needs. Some of the MMPs are also now geared for the future.” In short, the government is looking forward to a new generation of integrated applications that are designed with the citizen in mind and are capable of delivering improved efficiencies within the Government.

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Odisha: New ICT Policy and ESDM At the e-Odisha Summit, held in collaboration with Government of Odisha and Elets Technomedia Pvt. Ltd., state’s new ICT Policy was launched formally by Chief Minister Naveen Patnaik. The vision of ICT policy is twofold; one, to bring in investments in the ICT and ESDM sector and second, to take e-Governance to the citizens so that they can get services closer to their home. Government has targeted to increasing its IT related exports from about 2000 crores in 2012-13 to about 20000 crores by 2020. The government is also aiming to encourage at least five top companies IT/ITES and five ESDM companies to set up their development centres in the state so that they not only bring the investment but also create employment opportunities. The state is also aiming to support the local industries in the field of IT, so that their capacities can grow to a much larger extent. Apart from that, the government also has special programme for skill development, R&D and entrepreneurship.

Public - Private Partnership Odisha’s e-Governance projects are mostly executed through PPP models. The government been working with many private partners for creation of better e-Governance systems. “Now that the State Government is moving with fast track implementation of e-Governance projects, it is necessary that we develop good ways with collaborating with Private Partners. However, the SLAs have to be prepared carefully so that we can create the best possible initiatives at minimum costs,” said Madhusudan

Naveen Patnaik, Chief Minister, Odisha launches state’s IT policy in eOdisha 2014 event.

Odisha government has targeted to increasing its IT related exports from about 2000 crores in 2012-13 to about 20000 crores by 2020. The government is also aiming to encourage at least five top companies IT/ITES and five ESDM companies to set up their development centres in the state

Padhi, former Commissioner-Cum-Secretary, Department of IT, Government of Odisha.

Uttar Pradesh: Unlimited Potential The success that India has achieved in the export of Information Technology Software and related services over the past decade is now

Javed Usmani, Chief Secretary, Uttar Pradesh inaugurates eGov magazine in eUttarPradesh 2013 event.

being acknowledged globally. Today the nation accounts for 65 percent of the global market in IT off shoring and 46 percent of the ITES market. The growth of the sector has led to tremendous pay-offs in terms of wealth creation and generation of high quality employment. People in all parts of the country have contributed seminally to the success that the nation has achieved in the IT sector. The Government of Uttar Pradesh is now trying to attract major Information Technology related investments in the State. The state government recognizes that IT Industry can be a big job generator. So if all the software makers, the hardware makers, the BPOs, were to set up their establishments in Uttar Pradesh, it will lead to a big improvement in the employment situation. The UP government is very keen on making that happen and has already announced a package of incentives for the IT industry. The state government is also developing an IT City in Lucknow as the state has undertaken the major initiative of developing IT parks in Tier III cities. Many prominent

May 2014 / / egov


Cover STory

IT players are showing interest in setting up their development centres in Uttar Pradesh.

The new IT policy The state cabinet of Uttar Pradesh Government in a meeting chaired by the Chief Minister Akhilesh Yadav, on 17 October 2012, approved the IT Policy 2012. The IT policy 2012 will lead to the development of Lucknow and Agra as IT hubs. As per the policy, all the IT companies establishing their units in the state would be given 100 per cent exemption from stamp duty and at the same time be provided 5 per cent interest subsidy for the period of five years which will not exceed 100 Crore of Rupees. “Because of the large pool of well-educated and trained young profession that the state is home to, Uttar Pradesh has immense potential to emerge as one of the most economically developed states in the country. The availability of centres of excellence such as IIT, IIIT, and IIM makes Uttar Pradesh an ideal destination for setting up of IT industry. The new IT policy of Uttar Pradesh aims to reinforce the position of the state as an attractive destination for the Information Technology companies of the world. The IT Policy will lead to the creation of a more conducive business environment, so that IT industry can survive and flourish in the state,” confirms Jiwesh Nandan Principal Secretary, Information Technology & Electronics, Mining & Additional Sources of Energy, Government of Uttar Pradesh.

Hyderabad: Services through Mee Seva Indian witnessed low rate of growth, depreciating rupee and the investor community seems bit less enthusiastic about India. It has

Sanjay Jaju, Principal Secretary – IT, Government of Andhra Pradesh is spearheading Mee Seva scheme in the state.

As per Uttar Pradesh’s New IT policy, all the IT companies establishing their units in the state would be given 100 per cent exemption from stamp duty

more to do with global economy. Since there is overall slow growth across major economy, it has impacted India as well. However, looking at IT industry, it is very positive today. It is true that industry is not able to recreate the magic of 25 percent growth that occurred between 2003 and 2008 but it can regain the momentum by focusing on strategic leadership and product innovation. Andhra Pradesh has been on the forefront of encouraging IT industry in the state. The state’s ICT Policy 2010-15 has been created to promote IT investment in the state. The state government is creating state-of-theart and affordable ICT infrastructure that provides an enabling “Walk to Work” environment for IT/ ITES units to thrive and grow. The state also heavily focusing on the Start-up companies, SME, SC/ST & Women Entrepreneurs and Tier-II & Tier-III cities.

Taking governance to the doorsteps Sanjay Jaju Secretary, Information Technology & Communications Department, Government of Andhra Pradesh has initiated and successfully implemented the Mee Seva project in the state. While talking to eGov he explained about the rolling out of this award winning scheme. “Before Mee Seva started, the focus in administration was more on following procedures and keeping records rather than catering to the needs of citizens. The vision of governance was being lost, and citizens were being treated as the subject rather than the object of development.” He said by adding, “However, under Mee Seva, things have completely changed. You don’t have to face these hassles now. You just have to go to a Mee Seva centre and request for the service which is being offered through Mee Seva and you will get it there and then without having to run around different offices.”

Jammu & Kashmir: Gearing up for IT

Omar Abdullah, Chief Minister, Jammu & Kashmir inaugurates J&K Special issue of eGov magazine at Srinagar Knowledge event.


egov / / May 2014

Now the Government of Jammu & Kashmir has geared up to put e-Governance initiatives in the state on a fast track mode. In April, 2013, the State Data Centre (SDC) was inaugurated in Jammu. While inaugurating the SDC, the Minister of State for Information Technology, Feroz Ahmed Khan, said, “We have setup a SDC for supporting e-Governance initiatives in J&K. The centre has been setup by the IT department under the National e-Governance plan (NeGP).” There is no doubt that the state of

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the art data centre will give further fillip to the e-Governance initiatives that are being implemented in the state. It will serve as a secure base for hosting and managing e-Governance applications of different departments. Before this State Data Centre came up, the myriad departments in the state had to work through their own setup of servers, but the global safety norms could never be implemented in these. The new SDC is expected to serve as a solution to lot of challenges that were there in the path of e-Governance in the state.

Cloud Computing: A boon

State Data Centre: A new chapter Bipul Pathak, Commissioner/ Secretary, Science & Technology and Information Technology Department, Government of Jammu & Kashmir explains about the status and significance of SDC in the development of state. “The State Data Centre (SDC) in Jammu & Kashmir is complete. Some government departments have already migrated their applications to the data centre; these applications have been used as a part of the testing process.” In Pathak’s words, in near future, the state will be migrating all the government applications belonging to various departments into the State Data Centre. As the CCTNS project is on verge of starting, we plan to host it directly in our State Data Centre. We believe that e-Governance is for the people, by the people and of the people. For its effective implementation basic infrastructure like SDC is a must.

R S Sharma is the new secretary of DeitY, Government of India.

The cloud computing technology has already saved the Maharashtra Govt. more than crore of rupees

Maharashtra: Riding on MahaGov

Rajesh Aggarwal, Principal Secretary - IT, Government of Maharashtra implementing new technologies in the state.


egov / / May 2014

In governance, Maharashtra has led the way through programmes such as the Food for Work programme and the Employment Guarantee Scheme, key features of which one can see in the National Employment Guarantee Act. It has also been at the forefront of adoption of technology in governance. The state NRHM office has implemented a revolutionary e-file system and has become a completely paperless office. Everywhere one turns to look, initiatives abound. All across government, technology is being deployed to usher in revolutionary improvements in service delivery, savings in time and cost and increase in general efficiency.

Government of Maharashtra has realized long back about the potential of using Cloud Computing as a medium to provide shared, cost effective, faster, reliable, secure, and agile services to the Government Departments. The MahaGov Cloud was implemented in State Data Centre and is extensively used by departments for website and application hosting. The availability of Government Cloud and ease of provisioning infrastructure has encouraged departments to host their application in State Data Centre. Rajesh Aggarwal Secretary, Department of Information Technology, Government of Maharashtra says to eGov, “The cloud computing technology has already saved more than crore of rupees for us and has given us the ability to accelerate projects of national importance.”

New Technologies, New Leadership: The Road Ahead The infusion of new technologies such as the Cloud and Enterprise Mobility, new devices such as Tablets and innovative service offerings from the industry are also triggering IT Expenditure. J Satyanarayana, former Secretary, Department of Electronics and Information Technology (DeitY) in 2013, in an interview with eGov stressed upon how Government of India is trying to explore cloud computing. He said, “We have come up with a policy paper on cloud computing in government departments. We have already sanctioned rupees 99 crore for the implementation of the first phase of the policy paper on cloud computing. The government has now appointed Ram Sevak Sharma, the Jharkhand cadre IAS officer, as secretary of Department of Electronics and Information Technology. The new IT secretary held the position of Director General and Mission Director of the Unique Identification Authority of India (UIDAI) and played instrumental role in developing Aadhar card concept and usage of ICT in delivering services. While talking to eGov , Sharma informed that ICT is the only tool for bringing reforms in the governance. It is expected that the new IT secretary will act as per his image and take the legacy of former IT secretary to the higher levels.

company profile

Cyberfort Technologies Company Profile CYBERFORT Technologies is a Boutique Training and Consulting Firm specializing in Information Security. It is ISO 9001:2008 and ISO 27001:2005 certified and is an accredited member of IADL UK. At Cyberfort Technologies, we aspire to develop a global human resource pool of responsible Information Security Professionals in leadership roles who will strengthen and improve security in electronic commerce and information security space.

Products and Services MBA in Cyber Security - Cyber security is growing in demand due to the increasing threat of Cyber-attacks. Those with an MBA in Cyber security will use their skills to help deter, detect, and stop hacking, viruses, and much more.

Dr Amit Kumar Managing Director

contact Year of Inception : 2013 Managing Director : Dr Amit Kumar CEO : Rajni Priya Management Team : Dr Rajesh Kumar, Avishek Manav, Ceh Gaurav Number of Employees : 10 Head Office : 138, 3rd Floor,Tower A, A-41, The Corenthum Corporate Park, Sector-62, Noida -201301, Uttar Pradesh Tel - + 91 - 9973195996 Email - Contact person for Clarification Dr Rajesh kumar

Diploma in Cyber Security - Cyberfort Technologies’ CEH v7.1 Diploma training and certification, will immerse the students into an interactive environment where they will be shown how to scan, test, hack and secure their own systems. Certification in Cyber Security - Cyberfort Technologies’ CSCU (Certified Secure Computer User) training and certification program will provide students with the necessary knowledge and skills to protect their information assets.

Target Verticals School and colleges, Government Organisations and Corporate

Digital Edge/Power of Brand is India’s no 1 cyber security course online and offline. Nearly 200 cyber security expert trained in previous financial year. Won eIndia 2013 for promising start-up company. Winner of secureIT 2014 for best cyber security initiative of the year.

Achievements Cyberfort Won prestigious eIndia 2013 in for best startup. Won secureIT 2014 award in field of best cyber security course. Company president Amit kumar invited as speaker in World Education Summit 2013 and Knowledge Exchange Summit 2013.

Product Categories Cyber Security


egov / / May 2014


Securing Cyber Space

Making it a Career Option


T plays a dominant role in the present economy and trade. As IT has simplified our daily work in all respect, it has also invited cyber threats. Cyber criminals have found a new way to invade the economy and terrorize the nation with the use of IT. It has shaken many nations in the past and has made the governments to think seriously about this unknown terrorist and secure and preserve the prosperity of their nation. To combat this cyber crime, nation needs cyber security experts to work and secure the existing platform so that prosperity flourishes in the lives of every individual. India has proven its IT superiority across nations, still it requires five lakh cyber security professionals by 2015 to support its fast growing internet economy as per an estimate by the Union Ministry of Information Technology. These jobs will come up across industries. The financial sector alone is expected to hire over two lakh people while Telecoms, Utility sectors, Power, Oil & Gas, Airlines, Government (law & order and e-Governance) will hire the rest. A large number of these jobs will be around cyber policing and ethical hacking, to check for network vulnerabilities. The need for cyber experts has grown exponentially as the country is heading towards an internet explosion mostly fuelled by e-Commerce, e-Banking, e-Governance and the social media. The freedom of cyber space is just as crucial to the debate as its protection. The University Grants Commission (UGC) and the All India Council for Technical Education (AICTE) have asked Universities and Technical Institutions to introduce Cyber Security and Information Security as a subject at the Under-Graduate and Post-Graduate levels. This was stated by Minister of State for Human Resource Development, Dr Shashi Tharoor in Lok Sabha. Based on the recommendations of the Task Force on the National Security System constituted on the direction of the Cabinet Committee on Security, the UGC has requested the Vice Chancellors of all the Universities to ensure that Cyber Security/ Information

attacks, destroy systems, modify and steal data from your system without your knowledge. The first and foremost job as an information security expert is to detect and analyze the vulnerabilities and then plug the loopholes to protect the system, network and data. Cyber security experts need to know about coding of some basic languages and database handling skills.”

Career ahead Dr Amit Kumar, Managing Director, Cyberfort Technologies Security is introduced as a subject in the universities and technical institutions at the undergraduate and post-graduate levels. AICTE has intimated that following the recommendations of the Task Force, it has made provisions in the Approval Handbook that out of the two divisions allotted at the Post-Graduate and Post-Diploma levels, one shall be on Cyber Security or in Cyber Security related courses in the Computer/ IT branches of Engineering/ Technology. Quoting a Gartner report in its letter, UGC said, “The country’s information security market is expected to grow by 18% to reach `1,415 crore in 2013 on the back of increased spending by companies to secure their information assets. Despite a continuing economic slowdown that has been putting pressure on IT budgets around the world, cyber security spending globally would continue on an upward trajectory, reaching $86 billion in 2016, up from $60 billion in 2012.”

Required skills Elaborating on the skill-set required to succeed in the field of information security, Bezawada Bruhadeshwar, International Institute Information Technology, Hyderabad, says, “It’s a field that requires your keen interest, professional training and thorough knowledge of operating systems, programming, networks and protocols. Cyber criminals strike through virus

If you are a trained professional in this field, you can find placement as network security systems manager, network security administrator, network security engineer, web security administrator, web security auditor, application security tester, ethical hacker, information security analyst, database and software developer, data security specialist, and chief information security officer. An information security specialist can also start his own venture to provide security solutions to a variety of companies and government departments. Cyber security experts are a desired lot in banks, energy sector, hotels, airlines, healthcare, telecom companies, infrastructure, transportation, law enforcement, defence, emergency response systems and ITES companies, among others.

Required certifications Graduates with a degree in computer science or engineering can opt for various full-time and short-term courses in information security, like MTech and MSc in Information Security, degree and diplomas in information security and network administration. You need to be trained and certified from a reputed organization. International certifications like Certified Ethical Hacker (EC-Council) and GPEN can do wonders to one’s career as a cyber security expert. Salaries in this field range from `3 to 5 lakh per annum. With experience and desired expertise, the package may go up to 10-12 lakh per annum, and even to a crore. May 2014 / / egov


company profile

Iterate India Private Limited Company Profile Iterate India Private Limited, IIPL, was founded in 1986. Prior to becoming a private limited company, Iterate was functioning under the name and style of Technocrats Business Data Center since 1982. It started with four persons and now has expanded into an organization of 125 plus members. Iterate started with doing IT jobs for Life Insurance Corporation, Nationalized Banks, State Level Universities of States and gradually entered automobile, higher education, hospitality and manufacturing sectors. It has developed numerous software in various segments and industries. Iterate has the exposure on developing software from initial level languages and database like Basic, Dbase and Foxpro level to latest platforms on Oracle Forms, Microsoft Dot Net, C# and Android technologies reflecting the vast exposure IIPL has created for itself as well as keeping in line with the latest technologies.

Products and Services Brijesh Nigam Managing Director

contact Year of Inception: 1986 Managing Director/CEO: Brijesh Nigam Management Team: Mukesh Nigam, Sr Vice President; Anugrah Saxena, Sr. Project Head; Shakti S. Nailwal, Project Head Number of Employees: 125 Head Office: F- 6, Sector-3, Noida – 201301, Uttar Pradesh. Tel – (0120) 4037700- 99 Email – Website- Contact person for Clarification: Brijesh Nigam

All products delivered from Iterate carry an in depth study of business processes, knowledge on ground level working at client location and correct mapping of business process with perspective of IT working/ deliverables. • CoReM - Customer Relation Management (CRM) System • ClubM - Club Management System • DMS - Dealer Management System (Automotive sector) • FA - Financial Accounting Software • IFC- Instant Feed Online Card • SMS Engine • SaSe - Sales and Service System (Heavy and Light industries) • STAM – Student Management System • Tally Interface Engine • Unierp - University ERP • VeTrac – Vehicle and Product Track • WASI – Warehouse Stock & Inventory HHDC System • Real Estate Management • Compactor – Consolidation of Sites Data on Central Server • Hospital Management

Target Verticals Education, Automobiles, Hospitality & Real Estates

Achievements Product Categories Enterprise IT Products ERP, CRM & BI (Business Intelligence) Enterprise Technologies & Solutions Managed IT Services


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• University ERP – IIPL has implemented an ERP software at a State level University which has more than 5,00,000 students, 400 colleges and 6000 on campus students enrolled with it. Working of the University w.r.t Examination, Central Evaluation, Accounts, Payroll& HR, College Affiliation, Academics, Stores departments have been automated through IIPL developed and implemented UNIERP software • Workshop and Dealer Management Software systems – IIPL has implemented its developed Dealer Management Software (DMS) and Workshop Management Software (WMS) at more than 2000 automobile dealerships and workshops in India and Abroad. • Ware House Management software - WMS has been developed and implemented at a very large warehouse in Nigeria. It has helped the company automate their entire procurement and removal functions along with bar coding of their entire inventory.

IIPL in Brief • Established in 1982, IIPL has travelled 32 years as a software development company • Specializes in providing customized software and E-commerce solutions

Over 2000 installations till date - Client list includes :

Extensive domain expertise as custom IT solutions for

• Maruti-Suzuki • General Motors (Chevy) • Chatrapati Shahu Ji Maharaj University and other State Universities

• Automotive Sector Organizations • Sales and Service based Organizations • Universities and Institutes • Hotels and Clubs 20 years experience in the automotive industry and higher education sector

Our Product Range and Services IIPL has a varied Product Range and Services comprising of: • CoReM - Customer Relation Management (CRM) System • ClubM - Club Management System • DMS - Dealer Management System (Automotive sector) • FA - Financial Accounting Software • IFC- Instant Feed Online Card • SMS Engine • SaSe - Sales and Service System (Heavy and Light industries) • STAM – Student Management System • Tally Interface Engine • Unierp - University ERP • VeTrac – Vehicle and Product Track • WASI – Warehouse Stock & Inventory HHDC System • Real Estate Management • Compactor – Consolidation of Sites Data on Central Server • Hospital Management

Automobiles Aviation

Public Sector




Our support network in India Corporate HQ at Noida - NCR Delhi (India) with representatives at • Ahmedabad • Bangalore • Chennai • Chandigarh • Cochin • Guwahati • Hyderabad • Indore • Jaipur • Kolkata • Lucknow • Mumbai • Pune • Ranchi


Real Estate Transportation

Iterate India Private Limited F - 6, Sector – 3, Noida, (U.P.) – 201301, India Ph: +91-120-4037700-99 Email: Website:

company profile

Mastek Limited Company Profile Mastek is a high-end provider of vertically-focused enterprise technology solutions and platforms that unleash the potential of our clients’ organization and enable business transformation. We collaborate with our customers to understand their business vision and challenges. This enables us to envision, architect and deliver the right architecture and design solution to unleash our customers’ potential. Thus, we create the required business impact. Our vertical focus includes Government/ Public Sector, Insurance (Life, Pensions and General) and Financial Services sectors. We have a formidable track record in these sectors as well as intellectual property and reusable frameworks. Our offering portfolio also includes business and technology services comprising of IT Consulting, Application Development, Systems Integration, Application Management Outsourcing, Testing, Data Warehousing and Business Intelligence, Application Security, CRM services and Legacy Modernization.

Sudhakar Ram

Products and Services

Managing Director

• • • •

contact Year of Inception : 1981 Managing Director/CEO : Sudhakar Ram Management Team : Sudhakar Ram, MD & Group CEO, R. Sundar, Executive Director, Farid Kazani, Group CFO Number of Employees : 3200 Head Office: #106, SDF - IV, SEEPZ, Andheri (East), Mumbai - 400 096 Website: Tel. No.: +91-22-66952222 E-mail: Contact person for Clarification Vidyesh Khanolkar

Product Categories Enterprise IT Products: ERP, CRM & BI (Business Intelligence) Enterprise Technologies & Solutions: Enterprise Application Development Special Sections: Mission Mode Projects (MMPs) Banking, Financial inclusion, online gateways, Benefit Distribution Management Projects in Social Justice Departments, Women and Child Welfare Departments, Tribal Departments. Housing Development Boards, Taxation Departments, ULBs


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Social Welfare – Mastek’s Social Welfare Suite is an enterprise-wide solution that manages all the schemes designed for social welfare. Public Distribution - Mastek’s Public Distribution Management Solution supports the management of the entire back-office requirements of the Food and Civil Supplies Department and also those of the fair price shops. Healthcare - Mastek partners with public healthcare institutions to implement state-of-the-art IT solutions in the field of Hospital and Patient Management. Tax Administration – Mastek’s Tax Administration is an enterprise-wide solution, demonstrated to effectively manage all the critical operations relating to tax collection, administration and dealer services.

Target Verticals Government, Insurance, Large Corporate Houses

Digital Edge/Power of Brand State of art Development Centers in Navi Mumbai, Pune and Chennai with a total headcount of 3200. We are well placed IT Services Providers in Government and Insurance Sector in India. Currently Mastek works with four state governments and 60 percent Insurance Companies in India. Mastek has won accolades from various state governments and institutions in eGovernance Projects. Our Insurance Client has won numerous accolades for the mobility application developed by Mastek.

Achievements • • • • •

Successfully certified on ISO 9001:2008 Recognised among the Best 20 Leaders by industry focus: Financial Services - Banking, Capital Markets and Insurance (2009 Global Outsourcing 100 by IAOP) Ranked among the Top 50 leaders of “Global Outsourcing 100 Companies” by the International Association of Outsourcing Professionals, published in Fortune magazine (2008, 2009) Achieved CMMi Level 5 (version1.2) appraisal by Software Engineering Institute (SEI) Mastek achieved Level 5 (version 1.3) appraised by CMMI institute for ‘Product Implementation, Full Scope Projects Managed from India

company profile

Kodak Alaris India Private Limited Company Profile On September 3, 2013, the U.K. Kodak Pension Plan (KPP) completed its acquisition of the Kodak Document Imaging and Personalized Imaging businesses from Eastman Kodak Company and created a new company known as Kodak Alaris. The new company and its name preserve the heritage and legacy of the Kodak brand, while embodying the speed and agility to meet market needs and changes. Kodak Alaris, which is licensed to use the Kodak brand, will focus on strategic, ongoing investments for these businesses to ensure long-term growth and success. The Kodak trademark and trade dress are used under license from Eastman Kodak Company.

About Kodak Alaris’ Document Imaging Division Susheel John Managing Director, Document Imaging, Asia Pacific Region contact Year of Inception : 2014 Management Team : Susheel John, Managing Director, Document Imaging, Asia Pacific Region, Kodak Alaris Vivek Naidu, Vice President, Document Imaging, Kodak Alaris India Private Limited Head Office: Kodak Alaris Private Limited, Ground Floor, Dani Corporate Park, 158, Dani Compound, Vidyanagari Marg, Kalina, Santacruz (E), Mumbai – 400 098

Product Categories Enterprise IT Products : Peripherals – Document scanners Enterprise Technologies & Solutions: Document management Solutions & MPS (Managed Printing Solutions) Special Sections: • Mission Mode Projects (MMPs) – Projects where Digitization of Documents is required • Banking, Financial inclusion, online gateways – Document scanners for Digitization of Documents


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Kodak Alaris’ Document Imaging solutions enable customers to capture and consolidate data from digital and paper sources, understand and extract valuable insight from the contents, and deliver the right information to the right people at the right time. Our offerings include award-winning scanners, capture and information management software, an expanding range of professional services and industryleading service and support. With customers ranging from small offices to global operations, Kodak Alaris delivers superior systems and solutions to automate business processes, enhance customer interactions and enable better business decisions. Kodak Alaris offers essential services that provide customers with the initial training and ongoing technical and business support they need to ensure robust and worry-free configuration and optimal operation of the Scan Station 700 Series. Scan Station 700 service plans and tailored expert services include Startup Assistance, Network Scanner Training, ongoing support and the latest product improvements. Kodak Alaris offers comprehensive maintenance and support plans and Professional Services that allow customers to maximize their investments. For more information, please visit Follow us on Twitter at and visit our blog at


many more...

Award Categories Financial Inclusion

• Health Insurance • Financial Inclusion in Health Sector • Organisation of the year • Access to banking and financial services • Capacity building and financial literacy • ICT based innovation

Banking Technology

• Health IT • Technology in Rural Health • Industry Infrastructure Initiative • Institutional Infrastructure Initiative • Internet Banking Service • Security Initiative

Payment Systems

• Cashless Health Payments • Online Health Payments • Online Payments Solution • Mobile Payments Solution of the Year • Multi-Channel Payments Solution • Contactless Payments Project

Mobile Banking

• Health Services on Mobile • Online Health Services • Overall Mobile Banking Application • Mobile Application Design • Multiplatform Service • Tablet Application many more...

Partner Publications


S S Bhat

General Manager, Priority Credit & Financial Inclusion Wing, Canara Bank

Reaching out

to the Excluded


lease share with us the initiatives that are being taken by Canara Bank for Financial

Inclusion (FI).

Canara Bank has taken various initiatives for Financial Inclusion (FI). We have adopted a two pronged approach: one is Branch Banking and the other is Branchless Banking. After sensing the psyche of the

rural people, we found out that the rural people pay more emphasis in physical branches, which we call brick and mortar branches, rather than the mobile branches. Focusing on financial inclusion, we have opened more than 500 branches in 510 un-banked villages. These physical branches are spread across 600-700 square feet area. These each branches have one manager and one rural officer. The rural officer is generally an agriculture graduate recruited from the campus. They are working with commitment.

What about the financial viability aspect of these rural branches? Initially we were quite apprehensive about the financial viability. But after conducting the analysis of the results, we arrived at the conclusion that these 510 branches were giving an average of about Rs. 10crore business each. That means these rural areas have a vast latent potential to be tapped. We have recognised that it has got huge potential. While establishing these branches an amazing awareness has been created about our banking system too. Initially people were hesitant to come forward. But when people realized that there money was safe, they were more forthcoming. The rural officers have done an amazing job of developing bonds and cementing relationship with the rural masses. Now there are enquiries and request from adjoining villages too requesting for starting up of banks in their vicinity. They even sometimes assure us to bring business.

‘We have recognised the huge potential of rural market,’ says S S Bhat. In conversation with Kartik Sharma, Elets News Network (ENN).


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Please throw some light on the

training programs that are aimed at branch managers for better communication with the rural mass. We give training to the young branch managers who may not have had exposure in agriculture or rural lending. They are given thorough 12 day training in the National Academy of Root City in subjects such as behavioral studies, credit appraisal, understanding of the local people and their credit needs. We have selected these people so that they help and understand their needs of the masses. These managers are trained to develop an attitude of helping the people, understanding and thereby meeting their requirements. We take them to visit some developed village branches and from watching their success story from close quarters they also get enthused and refurbished. That is the advantage of the training and capacity building of these people. We also select 10 unemployed persons from the village and send them to these training institutes. Later, these trained youth generally come back to the bank for loans and credit and receive our help to set up their enterprises like mobile repairing shop, etc. This has generated a lot of confidence in the rural people about the Canara Bank. In some cases, we take up developmental activities of a particular village. We have done this for a village near Bengaluru. There are about 40-45 families in this village. In this village we got actively involved in road construction activities, drinking water and sanitation as well as established school in the village. This type of confidence building measures and interventions has definitely changed the face of the village. It helped us later to set up branch in that village.

Earlier the banks were given targets and goals by the government which many a times


remained unfulfilled. But now we heard about the climbing success graph. Please elaborate on this. Let me explain it. If our branches opened in 2011-2012 had not given us profits, we would not have gone ahead with more such branches in the unbanked villages. We have opened 272 more such branches because we have seen the potential for expansion. Now, I can even convince the top management of our bank about this financial inclusion initiative. The business that has been brought by these banks is one factor that has made every other bank sit up jump into the fray. The branches in unbanked villages have been upgraded and improved only because we are eyeing more profits in the coming times.

What is your opinion on extending ATM services in the rural areas? We are next to only the Bank of Baroda which has completed its stipulated number of ATM branches. The Ministry of Finance, Government of India set guidelines that all the existing branches should have onsite ATMs by 31-032013. This year itself we have set up 2700 ATMs. But there are challenges. The major challenge is to increase literacy level to improve transactions. Now, in many centre 100 transactions are happening but to make that centre viable, at least 225 transactions are needed. ATMs are just the starting point. We have also identified a few agencies for the ATMs. But with education, awareness and increase in the number of debit cards and more footfalls because of NAREGA wages these branches can do brisk business. ATMs are of definite attraction for the people. But in rural areas there is always a little hesitancy in adopting new technologies and ways. Though once they see the benefits, they will surely throng in greater numbers. Maybe 2-3 years down the line some streamlining may be required at few centers, they may be asked to close down. But I feel that such a situation would not arise as government transactions itself would make these ATMs viable.

What kind of support you are getting from various state governments? All the state governments have been very supportive to us. The Bengal Government has offered us land for the first 5 years at a nominal rate of one

S S Bhat receiving award on behalf of Canara Bank from Jesudasu Seelam, MoS, Ministry of Finance, Govt of India in Financial Inclusion & Payment Systems Conference, 2013

“We have sanctioned about `67 crores for financial year 2013-2014 for CSR activities. One of the major projects being taken up is the defluoridation plants in about 250 villages at the cost of `20 crores� rupess. We are also distributing pamphlets in Bengali to generate and increase awareness. Odisha Government is providing us Panchayat buildings for free of cost. Reaching to the untapped areas has been a conscious effort on the part of the bank and we have even included Jammu and Kashmir in our progress trajectory. For J&K we have a special project known as UDAAN. Under this plan, we have given employment to about 300 people who are now working across India. Our chairman’s vision is also to have a circle office in Kashmir. In my opinion banks have clearly understood and seen opportunities of business in the rural areas.

How are you providing financial knowledge to the rural people? We have financial literacy centre and a separate trust for financial literacy. This is what only Canara Bank is doing. It runs about 60 financial literacy centers named as Amulya and retired bank employees are associated as counselors with these centers. We have provided them with a vehicle called Canara Gramin Vikas Vahini vehicle who give information via pamphlets and

other information regarding banking and loans. Therefore the demand for credit has been raised. These financial counselors give knowledge about utilization of credit.

Please elaborate on the Corporate Social Responsibility (CSR) initiatives of the Canara Bank. We have sanctioned about `67 crores for financial year 2013-2014 for CSR activities. One of the major projects being taken up is the de-fluoridation plants in about 250 villages at the cost of `20 crores. Some other programs are of skill development and capacity building. We have 63 such training institutes. We have one trust for helping persons in the unorganized sector; this is called the Swawablamban program being spearheaded by our in-house NGO, Canara Bank Rural Centenary Development Trust where the officials are trustees and separate officers are there to manage the working. More than anything else, skill up gradation, capacity building, employment generation and engaging rural women and youth are the focus of our activities. May 2014 / / egov


company profile

My Mobile Payments Limited Company Profile My Mobile Payments Limited is a public limited company under the brand name of “MoneyOnMobile” with expertise in mobile payment processing. The Company was registered in June 2010 and began operations in September 2010 and is operational through a B2B and B2C Channel. MMPL is a mobile payment service provider that offers consumers an option to make payments to its franchised retail network, providing financial transaction convenience, to the consumers; for various utility and financial companies, through the RBI approved M-Wallet mode. The Company has till date grown to over 160,000 retail touch points, present all over India; thus giving it a PAN India presence.

Products and Services Shashank Joshi Managing Director

contact Year of Inception : 2010 Managing Director : Shashank Joshi COO: Ranjeet Oak Management Team : Shashank Joshi, MD; Ranjeet Oak, COO; Jolly Mathur, Director; Rajat Sharma, Promoter & Director Number of Employees : 200 Head Office : 7TH Floor, MET Complex, opp. Lilavati Hospital, Bandra West, Mumbai - 400050 Tel – 022 - 61201515 Email Website- Contact person for Clarification Vimal Dhar

Below is a list of trusted partners MoneyOnMobile has procured over the last few years of growth. Pre-paid and Post-paid bill payment via MoneyOnMobile • Telecom – Vodafone, Airtel, Tata DoCoMo, Reliance, Idea, Loop, Tata Indicom, Uninor, Virgin Mobile, Videocon, BSNL, MTNL, Aircel and MTS DTH Recharge & Top-up via MoneyOnMobile • DTH – Tata Sky, Dish TV, Sun Direct, Airtel Digital TV, Videocon D2H, and Reliance Digital TV Electricity & Gas Bill payments via MoneyOnMobile • Utility – Mahanagar Gas Ltd, Tikona Digital Networks, North Bihar Power Distribution Company and South Bihar Power Distribution Company, New Delhi Power Limited, Brihanmumbai Electric Supply & Transport Undertaking & Reliance Energy.

Target Verticals Bill Collection: Electricity, Landline Telephone, Piped Natural Gas, Water, Post-Paid Mobile, Pre-Paid Mobile & Online Portals Ticketing: Railway Ticketing, Airline Ticketing, Bus Ticketing & Movie Ticketing Financial Services: Insurance, Money Transfer Services, Credit Cards

Digital Edge/Power of Brand • Multiple Products offering at one point (Mobile & DTH Recharges, Utility Bill Payments, and Ticketing etc.) • Products designed for Consumer Convenience • Easy Accessibility (Neighborhood Merchant Point, Extended Works Hours, Manned Interaction) • Secure (Authentication & Anti-fraud checks ) & Speedy Service • All Payment Options available, consumers can pay with cash, credit/debit card, net banking etc. Differentiating factor: Strong Retail Network, Multiple Transaction Platform, Network Agnostic, Handset Agnostic, Safe Secure. Emotional Benefits • Trusted Environment • Confirmation of Transactions • Free to choose any payment option


Product Categories Mobile payment service provider


egov / / May 2014

• • • • •

Innovation 100, 2013 – Certificate of Excellence in recognition of Smart Innovation Aegis Graham Bell Awards, 2013 - Certificate of Excellence in recognition of Innovation in mMoney Financial Inclusion & Payment Systems, 2013 – Certificate of Excellence for the Project MoneyOnMobile Franchisee India Retail & eRetail Awards, 2014 – Best eCommerce Payment Innovation Award Indian Merchant Chambers Information Technology Awards, 2014 – Award for Excellence in Information Technology Services for Large Enterprise Category


Shailendra Kumar

Inspector General of Police (Communication, Information Technology & Works), Central Reserve Police Force

Information Technology for Better Operations of CRPF


lease share with us the mandate of your department in Central Reserve Police Force (CRPF). Central Reserve Police Force (CRPF) deals with the Internal Security of the country. Jammu & Kashmir, North East and LWE (Left Wing Extremism) effected states- our force mainly works in these areas. We look after the law and order situation and also battle insurgency. I take care of the communication division of CRPF. All kind of communication equipments have been provided to our forces deployed across the country. On the other hand, our entire office networks are well connected with dedicated intranet system. We also use satellite phones for communication purposes, if there are some problems with the regular communication network. Unmanned Aerial Vehicle (UAV), has been developed by the Defence Research & Development Organisation (DRDO), which is used by the force when they are on field duty. With the help of the UAV, they try to gauge the situation and plan operations accordingly. In addition to this, we have been also provided with the big UAVs by the National Technical Research Organisation (NTRO). It helps us in getting the live satellite images of the ground situation spread across almost 1000 kms of area.

What kind of IT initiatives are being taken to make operations smoother? Also, tell us about the various new initiatives in the field of IT in your department. There is an office automation policy in our organisation. Most of data which is available, have been captured since 2001. Almost all our static offices


egov / / May 2014

‘We are going to connect all the battalions across the country,’ says Shailendra Kumar. In conversation with Nayana Singh, Elets News Network (ENN)

are connected through intranet. Whatever updates we receive from field, we synchronise them with our database regularly. The help of IT is also taken for Business Intelligence (BI). IT initiatives also help us in administration functioning a lot. We are going to upgrade our systems and are also planning on upgrading the software alongside. We are going to change the platform. Our network will be expanded up to the battalion level and we are going to connect all the battalions across the country.

What kind of challenges are you facing in your operations with regard to IT initiatives implementation? In my opinion, we faced some problems in the initial years, as people had to change their working style from manual to comput-

ers. That was a problem in earlier stages. But now things are changing for better. Computer literacy program in the country has helped change the scenario in the field of IT. We have also trained more than 10000 people and we have set up our own training institutions for imparting IT education. I must say that the introduction of IT in a force like CRPF has helped a lot in the decision making. The functioning of the Forces has been upgraded by use of IT. Nowadays we are using mobile phones to communicate with our people within the force. A jawan gets to know how much salary he is earning in a month or about his leave status and other such things. All these are all happening with the help of mobile phones only, through the sms mechanism. Let us all adopt technology for the betterment of operations and performance in the force.



Need for Tightening Security Growing use of Information Technology today calls for ensuring greater security of data in all its forms, writes Sunil Kumar, Elets News Network (ENN)


nformation technology has grown significantly over the years, and so has the concern for information security for businesses, consumers and governments alike. With the ever-rising use of Internet, the issue of security is also getting complex by the day. Adoption of smart devices by employees also calls for greater security measures at companies. IT threats are becoming more sophisticated all over the world and organisations are demanding new, robust, affordable and upgraded security solutions in order to protect their confidential data. Security for the IT sector is no longer a choice; it is a core part of any solution implementation. Therefore, both government and private organisations are spending generously on it: of an average IT spend of 11-15 percent, 2-3 percent goes toward security. According to a joint study conducted the IDC and the National University ofSingapore


egov / / May 2014

(NUS), enterprises would soon be spending $127 billion on security issues and $364 billion dealing with data breaches. There has been a considerable change in the way IT services are being used by enterprises. For instance, security solutions such as antivirus and firewalls cannot guarantee a network system against data theft or cyber crime. This has led to changes in the demand for security solutions. The rise in the usage of virtualisation and cloud computing has made network gateways redundant.

Security and Governance Security challenges for governments are much bigger and broader. With the government making its operations computerised and centralised, challenges of securing data has become further difficult. Since all applications used in e-governance are web based and open to public, they are prone to attacks. Data Centre Security solutions have to be deployed at every stage of the network. When it comes to the government sector, cyber security becomes a matter of national security. The current approach of the government is quite systematic and they are taking serious and measured steps towards ensuring their data protection strategy. The government is spending significant money on securing their infrastructure. Using integrated security solutions such as Unified Threat Management (UTM) or next generation firewalls, government establishments can strengthen security defences and also experience a visible improvement in bandwidth utilisation and network performance.

Securing the Network Network security is a highly evolved technology that brings plenty of powerful tools and technologies to provide networks the safety cover. The Indian network security market is experiencing very


high growth rate compared to other markets. According to market analysts, enterprise security market in India is expected to touch $548.7 million (about Rs 3,400 crore) this very year, logging a growth rate of over 14 per cent. The wireless network security market is projected to grow from $8.47 billion in 2014 to $15.55 billion by 2019, at a compound annual growth rate (CAGR) of 12.94 percent during the forecast period, according to a report ‘Wireless Network Security Market by Solutions, Services Worldwide Market Forecasts and Analysis (2014-2019)’.

Sunil Sharma

VP Sales & Operations – India & SAARC, Cyberoam

“Security devices deployed at many places lack proper configuration and integration with other systems. There’s a need to address this situation”

Technologies on hand With the advent of more and more technologies, even customised solutions are available to meet the requirements of every individual organisation. Of late, companies globally have started dumping standalone security tools like firewalls, VPNs, gateways etc. in favour of integrated platforms for cost efficiency and manageability. RFID: RFID technology is the wireless noncontact use of radio-frequency electromagnetic fields to transfer data for the purposes of automatically identifying and tracking tags attached to objects. RFID can be used in tracking shipping containers, railroads, supply chain, mining, postal, livestock, toll collection and airline applications etc. From security point of view, RFID can be used for ports and border control. According to a report – India RFID Market Forecast & Opportunities, 2018 – from Reportlinker, the RFID market in India is forecasted to grow at the CAGR of around 25 percent during 2013-2018. According to IDTechEx, in 2014, the total RFID market is worth $9.2 billion, up from $7.88 billion in 2013 and $6.98 billion in 2012. Smart Cards: Smart cards may provide strong security authentication for single sign-on (SSO) within large organisations. Today smart card technologies are used in various areas, like healthcare, banking, entertainment and transportation. Smart cards can serve as credit or ATM cards, fuel cards, mobile phone SIMs, authorisation cards for pay television, household utility prepayment cards, high-security identification and access-control cards, and public transport and public phone payment cards. Smart cards offer various benefits such as quick transactions, inbuilt security and portability, and can be used for identification, validation and data storage.


Cyber Security With the era of website defacement gradually making room for theft of sensitive information, cyber security attacks are the order of the day. Cyber attackers these days try to make holes in the defence and security systems of a country. A significant increase in cyber space activities in the country has resulted in increased opportunities for technologyrelated crime. Besides, lack of user-end disSatya Narayan Pradhan

Additional DG, CID, Jharkhand Police

“All police and security organisations of the government, whether at the centre or the state level, must seriously look into issues like their cyber infrastructure security and data security”

cipline, inadequate protection of computer systems and the possibility of anonymous use of ICT – allowing users to impersonate and cover their tracks of crime – have encouraged a growing number of users to experiment with ICT abuse. The Government of India had set up an InterDepartmental Information Security Task Force (ISTF) with the National Security Council as the nodal agency to monitor the increasing incidences of cyber crime. Acting on the task force’s recommendations, the following initiatives have been taken: • Indian Computer Emergency Response Team (CERT-In) has been formed to respond to the cyber security incidents; • Public key infrastructure (PKI) has been put in place to support implementation of the Information Technology Act and promote use of digital signatures; and • Initiatives undertaken to support anti-cyber crime R&D activities through premier academic and public sector institutions in the country. The government has mandated implementation of security policy in accordance with the information security management standard ISO 27001. The IT infrastructure has become an integral part of the critical infrastructure like power grids, emergency communication systems, financial systems, defence systems and air traffic control networks. The operational stability and security of information infrastructure is vital for economic security of the country. As the cyber space has room for both vitiating the environment and, if used correctly, to deliver in a positive manner, let us give the second option a try. May 2014 / / egov


company profile

Cyberoam Technologies Pvt Ltd Company Profile Cyberoam Technologies, a Sophos Company, is a global Network Security appliances provider, offering future-ready security solutions to physical and virtual networks in organizations with its Next-Generation Firewalls (NGFWs) and Unified Threat Management (UTM) appliances. The virtual and hardware Cyberoam Central Console appliances offer Centralized Security Management options to organizations, while Cyberoam iView allows intelligent logging and reporting with one-of-their-kind, in-depth reports. Cyberoam is accredited with prestigious global standards and certifications like EAL4+, CheckMark UTM Level 5 Certification, ICSA Labs, IPv6 Gold logo, and is a member of the Virtual Private Network Consortium. Cyberoam is a 100% channel driven company with over 5500 channel partners, in over 125 countries. Cyberoam is also the winner of DSCI Excellence Award for Information Security Product Company 2013 and has secured its place amongst the leading security players in the country.

Hemal Patel CEO contact Year of Inception : 1999 Managing Director / CEO : Hemal Patel Management Team : Abhilash Sonwane: Sr. VP Product development; Rakesh Mistry – CFO; Sunil Sharma – VP Sales & Operations, India & SAARC. Number of Employees : 550+ Head Office: Cyberoam House, Saigulshan Complex, Opp. Sanskruti, Beside White House, Panchwati Cross Road, Ahmedabad - 380006 Gujarat, India Tel: +91-79-66216666 Email : Contact person for Clarification Tasneem Sangani – Manager Public Relations

Products and Services Cyberoam Next Generation Firewalls with Layer 8 Identity-based technology offer actionable intelligence and controls to enterprises and other large organizations such as government establishments and research institutions; allowing complete security controls over L2-L8 for their future-ready security. Cyberoam Unified Threat Management hardware appliances offer comprehensive security to organizations, ranging from large enterprises to small and branch offices. Multiple security features integrated over a single, Layer 8 Identity-based platform make security simple, yet highly effective. Cyberoam Virtual network security appliances can be deployed as Next-Generation Firewalls or UTMs and offer industry-leading network security to virtual data-centre’s and virtualized networks. Cyberoam appliances come packed with features like On-appliance Web Application Firewall (WAF), On appliance logging and reporting solutions, Flexi-ports (XP), YouTube for Schools, 4-eye authentication, SMS Authentication, Outbound Spam Protection to meet the security requirements of every organization.

Target Verticals Government & Defense, Hospitality, Manufacturing, IT / ITES, BFSI, Telecom, Retail.

Digital Edge/Power of Brand Our vision for network security assumes a bigger onus and chases goals beyond securing networks. We are committed to provide our customers with desired choice, control and actionable intelligence to seize what they need against the continually evolving forces of business and IT.

Achievements • Patent pending Layer-8 user-identity based technology and Industry’s first on-appliance reporting remain Cyberoam’s hallmark achievements. • ISO 20000:2011 certified post-sales support wing, Cyberoam GSMC. The infrastructure provides IT best practices for Service Design, Service Strategy, Service Transition, Service Operation and Continual Service Improvement as stated by the International Organization for Standardization, thereby ensuring desired consistency, traceability and readiness to augment customer experience with excellent technical support services. • Winner of NASSCOM Innovation Award & DSCI Excellence Award • Presence in Gartner’s UTM MQ and among top 10 global UTM players


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company profile

SafeNet India Pvt Ltd Company Profile SafeNet — The Data Protection Company SafeNet is a leading global provider of data protection. For over 25 years, Fortune 500 global corporations and government agencies have turned to SafeNet to secure and protect their most valuable data assets and intellectual property. SafeNet’s data-centric approach focuses on the protection of high value information throughout its lifecycle, from the data center to the cloud. More than 25,000 customers across commercial enterprises and government agencies trust SafeNet to protect and control access to sensitive data, manage risk, ensure compliance, and secure virtual and cloud environments.

Products and Services Rana Gupta Vice President - Asia Pacific

contact Head Office: 6 Floor, Tower C, Logix Technopark, Sector 127, Noida 201301, Uttar Pradesh, India Tel – +91-120-4020555 Fax - +91-120-4020666 Email - Website- Contact person for Clarification Vivek Prakash

Safeguarding High-Value Data SafeNet’s data-centric security solutions have enabled our customers to adapt to the escalating internal and external threats to their high-value data, and rapidly evolve to address new business requirements and compliance mandates. Our products deliver persistent protection of sensitive data throughout the information lifecycle by: • Protecting Identities of users and applications • Securing Transactions of critical, high-performance digital processes • Encrypting Data as it is created accessed, shared, stored, and moved • Enabling Cloud-based Infrastructures through protection and control of data in virtual environments

Target Verticals • Central Government • State Government • Defence • PSU • Nodal Agencies

Achievements • •

• •

Product Categories Enterprise IT Products • Enterprise Security


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We protect the most money that moves—over 80 percent of the world’s intra-bank fund transfers and nearly $1 trillion per day. We control access to the most sensitive corporate information— 35 million identities protected via tokens, smartcards, and mobile devices, managed on-premise and in the cloud. We are the de facto root of trust— deploying more than 86,000 key managers and protecting up to 750,000,000 encryption keys. We are trusted around the world— by more than 25,000 customers, across 100 countries

Application and Web servers Databases

File Servers

Laptop/Mobile Handset


SafeNet DataSecure

Data Center

Private Cloud

Internal Cloud


External Cloud

2009 SC Magazine “Best Buy” 5-Star Rating

w w w. s a f e n e t - i n c . c o m

Network Product Guide’s Best in Tokens

2009 Reader’s Choice 1st Runner Up

company profile

Ecartes Technology Pvt Ltd Company Profile Ecartes Technology (P) Ltd. was established in 1997 with a vision to provide full scale quality ID and Smart Card Printers, Consumables& Solutions. With increasing industry demands and time Ecartes’ has diversified itself in the year 2007 into Software Development, IT Integration and IT Implementations so that it can provide right blend of Hardware and Software services to clients so that it suits their custom needs. Our committed teams have a unique blend of functional & operational knowledge, technical expertise and result-oriented management experience ranging from Application Development to end to end IT Implementation projects. With a perfect blend of young and experienced IT professionals, the team has a dual edged advantage of being both dynamic and stable. Our aim is to create great value and productivity gains for the clients by providing quality solutions to various business functions, achieved by combining our strategic thinking with the best in Technology, People & Process

Shreyans Bengani

Products and Services


E-cartes’ specializes in the desktop card solutions. We have a wide range of card solutions to offer: •Direct Card Printers -HODOO SIP-30(Single Side) -HODOO SIP-30F(Double Side) •Retransfer Card Printers -EDISECURE XID 8300 -EDISECURE XID 9300/9330 •All in One - Best for Banking Applications (Embossing+Printing+Encoding+Tipping+Indenting) -COMBI-SEP-10 •Innovations: Desktop Laser Colour Personalization System First laser engraver in the world with dedicated laser engine for ID Card personalization. •RFID & Access Control -Time & Attendance -Access Control -Asset Tracking •CARDWARE -PVC Cards -PVC Masking Cards -PET Cards -Polycarbonate Cards -Sticky Cards -SCOSTA Cards -Magnetic Strip Cards -Contact Less Cards -Contact Chip Cards -Hybrid Cards •FUSING MATERIAL(FOR CARD MANUFACTURING) -PVC Coated Overlay -PVC Core -PVC Inkjet printable -Teslin Laser Printable -Dragon (Lamination) set -PVC Indigo Printable -PET-G Overlays -PC Overlays

contact Year of Inception : 1997 Managing Director / CEO : Rajendra Bengani Management Team : Manoj Bengani, Shreyans Bengani, Preksha Talesara Number of Employees : 40 Head Office: 4805/24 Bharat Ram Road, Daryaganj, New Delhi 110002 Website: Tel: 011-23273775 Email: Contact person for Clarification Shreyans Bengani

Target Verticals Public Sector Units, Defense Organization, Educational Institutes, Baking Firms, Coroporate Firms, MNCs, IT Service sector, Business Intelligence, Consulting

Digital Edge/Power of Brand

Product Categories Enterprise IT Products: Printers Peripherals ERP, CRM & BI (Business Intelligence) Enterprise Technologies & Solutions: Managed IT Services Special Sections: Defence Banking, Financial inclusion, online gateways GIS, RFID, Mapping systems, Satellite surveillance and broadcast systems, PSUs


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Exclusive distributors in India for Matica XID series printers and HODOO Printers (SISS Technology). Client list includes, but is not limited to : Government/Public Sector •Election Commission of India •Haryana State Electronics Development Corporation (HARTRON) •Hindustan Aeronautics Limited •CRPF / CISF •Punjab Police •Income Tax Department •Indian Navy •Delhi College of Arts & Commerce •DRDO •DARE Private Clients •Hindustan Uniliever Ltd. •MMTC PAMP India Pvt. Ltd. •Barclays India Ltd. •MTC Group •Honeywell Automation India Ltd •Fidelity Business Services India Pvt. Ltd. •Robert Bosch Engineering & Business Solutions Ltd. •Godrej & Boyce MFG Co Ltd.

Achievements E-Cartes’, in collaboration with HARTRON, was the first company in entire India to successfully implement and execute the issuance of EPIC Cards as per the guidelines of the Election Commission, for an entire state.

company profile

Vodafone India Ltd Company Profile

Naveen Chopra Director, VBS

Products and Services

contact Year of Inception : VIL is 2007 Managing Director / CEO : Marten Pieters Management Team : Marten Pieters – MD & CEO, Sunil Sood – Chief Operating Officer Naveen Chopra - Director, VBS Number of Employees : Over 12,000

We offer an array of products to meet the captive needs of any Enterprise / government account connectivity requirements under the Wireline voice and data services, Enterprise mobility, Machine to Machine Solutions, Business value added services, Conferencing and collaboration umbrella . Specifically Enterprise Mobility, 3G/2G Data Cards, Smart Phones, Mobile Internet 3G/2G, Vodafone LocationTracker, Collaboration and Conferencing, Toll Free Service, Machine to Machine Solutions, Internet Leased Line, National Private Leased Circuits, International Private Leased Circuits, MPLS VPN, Office Wireline Voice E1-DID, Enterprise Value Added Services form a part of our exhaustive portfolio.

Head Office: Vodafone Business Services, Indiabulls Finance Centre, Tower 2, 7th Floor, SenapatiBapat Marg, Elphinstone Rd, Mumbai Tel: 022-71712000 Website: Contact person for Clarification Chandni Moudgil

Digital Edge/Power of Brand Vodafone Business Services caters to endto-end total communication requirements of enterprises - from Wireline voice & data to wireless and fixed-line. VBS-Government Segment specially provides connectivity to implement various G2G , G2B & G2C projects that State & Central Government may plan time to time.


Vodafone Business Services offers total communication solutions by bringing all the telecom requirements of an enterprise together - from Wireline Voice & Data to Wireless and Fixedline. Today, the business is the No. 2 player in India with over 2.5 million corporate customers and over 6000 global and national accounts. The VBS business is run through the Vodafone Global Enterprise, SME division, National Corporate & recently formed Government Segment. The business covers the entire country through 23 circles and is backed by a robust and superior network infrastructure, Offering a 24x7 Performance Management NOC and a dedicated team of Account and Service Managers to address every customers need. Products and services such as Machine to Machine (M2M) Solutions, Leased Lines (Internet Leased Lines, NPLC and IPLC), MPLS VPN, Office Wireline Voice, Toll Free Services, Audio Conferencing, Mobilisation of Enterprise Applications, Email and Connectivity and 3G Solutions for business, help enterprises of various sizes increase their productivity and efficiency in a cost-effective manner.

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Target Verticals A year back it was realised that the telecom and infrastructure requirements of the Government sector are unique. Easy access and availability of information is of utmost importance, whether dealing with other Government bodies, consumers or businesses. At any given point of time, there are multiple projects running under various ministries with varied mobility and data requirements. To meet these diverse needs, Vodafone Business Services – Government Vertical was set up as a dedicated vertical that provides connectivity through a range of total communication solutions coupled with a robust network infrastructure. Our expertise in the field mobility along with our service-oriented approach and capabilities in the Machine to Machine and Fixed Line domains have made us a trusted brand in the enterprise sphere.

Achievements Vodafone Business Service’s Government Segment in its first year of operation as a standalone business unit has already made a mark with key state departments as the connectivity & technology partner. The initial wins and accolades were possible due to extensive existing Infrastructure of Vodafone which spans across all 23 Circles. We have been able to offer wireless, M2M and Wireline solutions to our Government customers because of our extensive fibre reach and Mobile Network coverage. We have initiated empanelment with most state level agencies and nodal bodies and have started working with them proactively on high value projects. Having understood the ecosystem Vodafone has also created a Partner network with domain experts including top management consultants and system integrators etc. As a next step we will be making investment and creating future-ready and connected States, across the country. We are in process of creating replicable solutions to facilitate G2B & G2C communication requirements of the Government.

company profile

Vayam Technologies Limited Company Profile We started operating in 2001 and have evolved into an organization with proven tools and methodologies on over 300 successful engagements. We are headquartered in New Delhi and have an operational centre in Noida, Uttar Pradesh. Our strength lies in our team of over 900+ professionals and 30,000 man years of knowledge bank. We adopt a holistic approach that ensures satisfaction of all stakeholders in your business domain. Our business solutions, thus, have the ability to permeate through every layer in the environment where we function so that it benefits the entire eco system of your business realm. Our rich and varied experience extends benefits that endorse our assurance of competence and sustainability. Our commitment to stringent quality standards in business process services and customer satisfaction is reflected in the certifications like ISO 9001:2008, ISO 27001:2005, ISO 20000-1:2011 and SEI CMMi Level 5 Ver. 1.3.

Ashok Tiwari Managing Director contact Year of Inception: 2001 Managing Director/CEO: Ashok Tiwari Management Team: Jitendra Tiwari, Director; RK Arora, COO; RN Bansal, CFO Number of Employees: 900 Head Office : 124- Janpath, Thapar House, New Delhi Tel – 011-47101200 Email - Website- Contact person for Clarification Jitendra Tiwari

Product Categories Enterprise IT Products: Printers, Peripherals Servers, Enterprise Storage, Enterprise Security, UPS, Racks & Batteries, Networking, Video Conferencing / Unified Communication, ERP Enterprise Technologies & Solutions: Data Centre Solutions, Cloud Computing, Document Management Solutions & Managed Printing Solutions, Managed IT Services, Disaster Recovery Management Special Sections: Cyber Security, Mission Mode Projects (MMPs), Defence Surveillance, Biometrics, and Homeland security GIS, RFID, Mapping systems, Satellite surveillance and broadcast systems, PSUs

Products and Services Our list of service offerings: - GIS, GPS and Remote Sensing - Business Analytics - ESP (Engineering Solution Practise - MSP (Managed Service Practice) - EMS (Energy Management Services) - Software Development (Domestic and International) - SI (System Integration) - Enterprise Application Services (ERP) - Intelligent Transportation and Traffic - IT Infrastructure Services Security and Surveillance - e-Governance - IT Consulting Services.

Target Verticals Our verticals covered include the following: - Public Sector - Defence - Energy and Utilities Healthcare - Education - Telecommunication - Manufacturing - Travel, Transport and Logistics

Digital Edge/Power of Brand Vayam, meaning “We all together” in Sanskrit derives its core strength by evolving teams to a state of the institution, transcending individual lives and intentions. The “Power of WE” is the power to change, creating and enhancing values by identifying and developing growth. And ‘We’ achieve its objectives in an environment of fairness, honesty, and courtesy towards our clients, employees, vendors and society at large. Our edge over our competitors includes: - Providing range of IT Solutions and Services since 2001 - A CMMi Level 5 company - Over 600+ professionals serving 30 major cities of India - Proven tools and methodologies on over 200 + successful engagements A wide range of experience in Government/PSU (Over 200 + projects) - Expertise in key industry sectors - True end-to-end solutions: Design, Build, Operate - Long-term and flexible customer relationships - Best-of-breed alliance partners

Achievements Our achievements are: - Sustained growth of over 25 percent year on year. - CMMI-Dev L5 Ver 1.3 - ISO 9001:2008 - ISO 27001:2005 - ISO 20000-1:2011 - We have been awarded with “Amity HR Excellence Award” in the year 2008 by Amity International Business School in the area of developing innovative strategies for Human Resource Management & Development - We have been successively awarded with “Amity HR Excellence Award for Talent Management, Retention and Succession Planning” by Amity International Business School in the year 2009

May 2014 / / egov



Lt Gen (Dr) SP Kochhar

CEO, Telecom Sector Skill Council (TSSC)

TSSC: Focusing on Employment “Telecom Sector Skill Council’s primary focus is to provide jobs. We recognize that maximum employment will occur in the private sector. We approach industry about their plans for coming 5-10 years and then we decide on job roles in consultation with the industry,” says Lt Gen (Dr) SP Kochhar, CEO, Telecom Sector Skill Council (TSSC). In conversation with Elets News Network (ENN)


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lease give us an overview of the Telecom Sector Skill Council (TSSC).

TSSC is one of the sector skill councils formed to impart skills under the government’s current policy. It is a joint collaboration between National Skill Development Council (NSDC) and the employing industry. Employing industry means private sector companies and majority of the members in the Board of Directors of TSSC are from the private sector. The majority of the fund for TSSC has come from NSDC as grant and some portion comes from the industry. Both, government and private sector have been fully involved with TSSC.

What is the main objective of TSSC and how does it work? TSSC’s primary focus is to provide jobs. We recognize that maximum employment will occur in the private sector. We approach industry about their plans for coming 5-10 years and then we decide on job roles in consultation with the industry. Once they are done, we make syllabi to train people, again in consultation with the industry. We send the syllabi to NSDC for approval and after it is approved, it is published on the NSDC website as a national occupational standard.

Tell us about TSSC’s method of training. We don’t train by ourselves; we have training providers, while assessment agencies do the assessments. Our role is to train people in skills rather than in academics. There is no age limit - as far as we are concerned, middle aged or senior citizen people can also enroll. We realize that some people need re-skilling, like those already working. They can also be re-skilled using our facilities. We provide a tamper-proof certificate issued by NSDC and we are endeavoring to make this as bare minimum requirement for employment in industry. The government is also trying to bridge the gap between the academics and the industry.

Please shed some light on BSNL and MTNL’s involvement with TSSC and about private telecom companies’ involvement. BSNL and MTNL are not directly involved,

as they have their own captive audience and training centers. But talks are on and hopefully we will get them in. On the other hand, the Secretary of Telecom Department is our chief mentor. Among private operators, majority of them are part of our council. We have started looking at core telecom sector also. Telecom security and legalities of telecom are some skills, and we are in talks with various countries that run telecom security courses. But all these will be part of national occupational standard only if the industry has employability for them, and we will get involved only if there is employability.

Please elaborate on ‘STAR’ scheme and TSSC’s initiatives under this program. National Skill Certification and Reward Scheme branded as the STAR (Standard Training Assessment & Reward) Scheme has been formulated to encourage skill development for youth by providing monetary rewards for successful completion of approved training programs. It aims to increase productivity of the existing workforce, align training and certification to the needs of the country, provide monetary awards for skill certification to boost employability and reward candidates undergoing skill training by authorized institutions with monetary reward of `10,000. This scheme will benefit 10 lakh youth at an approximate cost of `1000 crore. NSDC has given TSSC 80,000 certification numbers to be awarded by August 2014. TSSC has taken up 11 job roles under STAR in four sub-sectors, service providers, handset, network and passive Infrastructure.

Is it urban or rural area-which is the focus area of your organisation? Some skills are required in the rural or mid level towns, while some are needed for urban areas and metro cities. Mobile phone repair is necessary for urban areas as well as the rural areas. We don’t want to plan. We want market forces to drive it. For this, we have a ‘Labor Market Information System (LMIS)’. It has mapped the industry’s requirement to what is available in a particular area. So people know there is demand for a particular of job role in that area and go for training for that particular job.

What is the fee structure of TSSC? Fees structure is left to the market forces. We don’t specify any fees structure. Different institutions can charge different fees for the same course. Also, there is competition, so we don’t charge much. For STAR, we have 11 job roles and they are charged `4000 per month per candidate. At higher levels, fees can be higher. In the STAR scheme, government’s policy is generally to empower entry level people, like call centre operators, front office-field service assistant and mobile phone repairmen. We have maximum number of people from these jobs.

A lot of courses are run online now. What are the TSSC initiatives in the field of online courses? I recently talked about it in a vision statement. We must take advantage of good trainers are available in metro cities. We will go online. Initially, 30 percent of our courses will be free. It will help us in two ways. Firstly, theory part will be disseminated free, so it will be helpful for nation building. Apart from Hindi and English, courses will be made available in regional languages also. Thereafter, we will conduct an online test. Anybody who clears this test can join our online course. Initially it will be in HD video, but later we will go for higher technology videos. Instructors in studios in the metros and local instructors will collectively teach the courses. This will help us as we will have best of the instructor from a metro and a local instructor. Thereafter we will try to assess them mostly through online system. We are also trying to tie up with a job portal to get them jobs. But the portal will be available for our certificate holders only. We are at the final stage of getting partners and will be launching soon.

What are the other focus areas apart from telecom sector for TSSC? Apart from telecom skills, we also impart training for Electronic System Design Manufacturing (ESDM). This mandate has been given to us by DeiTY. The government will bear 75 percent of the cost for this course for general candidates and 100 percent for reserved candidates. This scheme has been launched recently. NIELIT is our partner for this scheme. We also plan to teach people on skill development on DTH broadcasting mode.

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N N Kumar

Chairman, Jawaharlal Nehru Port Trust

Ports: A Critical Infrastructure for Indian Economy

NN Kumar, Chairman, Jawaharlal Nehru Port Trust, in an exclusive conversation with Veena Kurup, Elets News Network (ENN) shares his outlooks over the prevalent scenario of Indian ports, need for efficient port infrastructure and opinions on recent governing policies on port sector


egov / / May 2014


awaharlal Nehru Port Trust is considered as a major player in the port sector. As a sector leader in this space, please throw light on the port sector in India? Port sector in general and major ports in particular are in a rapid growth phase. Overall 23 projects out of the targeted 30 projects for FY13-14 involving a total capacity addition of 116 million tonnes (MT) were awarded in all major ports up to mid-February. The largest project in the port sector in India, i.e. Jawaharlal Nehru Port Trust’s (JNPT) fourth container terminal, has been awarded to PSA. Through this project the container handling capacity of JN Port will be more than double the present capacity. The overall traffic at Indian ports, including major and non-major, grew by a modest 2.2 percent year-on-year in FY13. Shipments of crude oil and petroleum products, containerized goods and coal which together accounted for 71.8 percent of the traffic at major Indian ports grew by 5.1 percent in FY13. This was particularly driven by an increase in shipments of crude oil and petroleum products due to the growth of India’s refining output and increase in inbound coal shipments for electricity generation and industrial activities. Container traffic (in TEUs – twenty-foot equivalent units) at major Indian ports remained subdued in FY13 and grew by a mere 0.8%. The situation was hurt by weak external demand for

Indian goods as well as poor import demand due to slowdown in domestic economy. However, the tentative demand recovery in Europe and the US can drive up global container trade as well as outbound container shipment volumes from Indian ports in 2014. In addition, a sustained growth in international trade led by increasing demand from Europe and the US along with containerization of existing cargo could lead to an improvement in container volumes, as the pace of cargo containerization in India is only 22 percent as against the 85 percent index in the developed nations. Port is a critical infrastructure for our country and for the development of our economy. However, the importance of the ports is often not directly understood by the masses. The impacts on daily livelihood and inflation due to lack of required port capacity and inefficiency of equipment qualitative infrastructural facilities at the ports are often not clearly understood. The situation hence demands for a proactive approach from the stakeholders involved in the sector to create such awareness among the masses about the importance and need for efficient ports and port facilities for the development of our economy.

Recently, a drop was witnessed in the total cargo handled at JNPT, falling to 62.35 MT as against 64.49 MT in the previous year. What could be the possible reasons behind this fall in the cargo handled? The containerized cargo handled by major ports was


7.47 million TEUs, marginally lower by 3.10 percent than the 7.70 million TEUs handled in the last year. Of this total index, JN Port handled 4.16 million TEUs which is 55.74 percent of the container traffic handled by the major ports. This year also JNPT retained its first position in container handling among major ports. Cargo volumes fell in the last fiscal, mainly due to the labour troubles and cut in the output by one of our private terminals. Our own terminal registered a growth of 8.66 percent in volume, but our two private terminals reported lower volumes. While both these terminals were hit by a strike and go-slow action by employees, NSICT fearing revenue loss, reduced the volume after the tariff regulator cut its rate in 2012. This ultimately resulted in a fall in the cargo volumes handled during the period.

With the increasing private participation and development of ports in the neighboring state of Gujarat, do you see a shift in the cargo inflow from JNPT?

to accommodate up to 14m draught vessels (+6000 TEU vessels) by using the tidal window. The dredging component of the work was completed on 15 February 2014 and foundation work of the leading lights is in progress. Tata Consulting Engineers is the Engineer for this project. Furthermore, under the Phase-II dredging project is in the planning stage, wherein the focus is to deepen the channels from 14m – 15m. The feasibility report for the Phase-II capital dredging project has been already submitted. The estimated project cost is Rs2,774 crore. The proposal for granting permission to carry out detailed project report (DPR) with additional studies required for the completion of DPR has been already put forth before the Ministry of Shipping. We have also requested the Ministry to grant 75 percent cost of the project or budgetary support for this project.

sized vessels and increasing water commutation networks? The Ultra Large Container Carriers (ULCCs) have been deployed by Maersk and other big shipping lines in port overseas. Deployment of such vessels depends not merely on the fact that the port infrastructure supports such vessels or not. For such development, one needs to assess if the economy and the commercial activity of

Is development of facilities like World Class Terminals a need of the hour to accommodate large

The report of cargo shifting from JNPT to private port is untrue. We have been handling four million plus TEUs of cargo for the last four years. What has shifted is the growth in the cargo volume. After 2006, we did not add any capacity. Cargo growth of last five years, i.e. 15 percent growth in the first three years and eight percent in the last two years (about three million TEUs) has moved to the other ports. Our port has always functioned at 100 percent capacity levels. Essentially, the cargo that we could not handle moved to the neighbouring ports.

With the increasing maritime trade and economic activities, the need for deep-draft ports has been constantly on a rise. Can you detail us about the development of dredging activities being executed at JNPT? JNPT shares about 22 km long main harbor channel with the Mumbai Port. The Mumbai harbor channel is presently maintained to a depth of 10.7 – 11m below Chart Datum. JNPT has a navigational channel of 7.2 km in length, which is maintained to a depth of 11m below Chart Datum. Presently, large size vessels having a draught up to 12.5m navigate through Mumbai harbor main channel and JNPT channel, making use of the tidal window. The Port is deepening and widening the existing channel May 2014 / / egov



the region supports such volumes of trade and requires such vessels. In India, JNPT need to be a transshipment hub for such big ships to be able to call at our Port.

The Planning Commission now wants rates at ports owned by the states to be regulated. Share with us your views on this policy. Can this be considered as a favorable measure? New ports that receive viability-gap grants from the Indian government for construction to boost their financial viability will need to have a pre-determined tariff as a pre-requisite for availing the grant, as per the India’s apex planning body. The Commission says that that the plan is to have tariff caps, which is essential to prevent projects from being used for speculative gains. Such rate ceilings do not exist now at any of the ports owned by the States. The Union Shipping Ministry, through its Maritime Agenda, has taken several steps to achieve a market-linked rate regime for the major ports to put them on par with the non-major counterparts. It is at this juncture that the Planning Commission has prescribed regulating rates. The Ministry had earlier tried to regulate ports owned by the States by drafting port regulatory authority legislation in 2001, but the plant was abandoned after the States and other stakeholders, including the Planning Commission objected the move. However, this time, the chances of the plan sailing through are bright as it is linked with the viability-gap funding. All new ports to be constructed with such funding will have to follow a model concession agree-


egov / / May 2014

Port is a critical infrastructure for our country and for the development of our economy. However, the importance of the ports is often not directly understood by the masses ment, which in turn, prescribes a tariff cap. The objective, according to the Commission is to secure value for public money and provide efficient and cost-effective services to the users. Financially-stressed States are

unlikely to say no because it would eliminate the possibility of getting this fund from the Indian government to build new ports. Even if no VGF is involved, the States may still be forced to follow the model document as the lenders may insist on adopting such standard frameworks approved by the Commission and would be comfortable on lending in the basis to protect their interests. Moreover, the Commission also states that a tariff cap is necessary as the States are giving monopoly rights for the projects; this move guarantees and compensates the port operators from construction of competing ports within a 50km radius for 15 years. Hence, irrespective of VGF received or not, the model document, instead of acting as a guiding principle for the State authorities, will ensure continued government control on rates, operations, cargo, customer composition, productivity and performance standards. .


Sanjiv N Sahai

MD& CEO, Delhi Integrated Multi-Modal Transit System Ltd (DIMTS)


Transportation Intelligent


lease throw light on the origin of DIMTS and its core operations.

The Delhi Integrated Multi-Modal Transit System Ltd. (DIMTS) came into being as an effort of collaboration between the Delhi Government and Infrastructure Development Finance Company Foundation (not-for-profit organization). Essentially, the engagement of the Infrastructure Development Finance Company (IDFC) and DIMTS was to provide an enabling environment to enhance managerial competence. Management company tools were included so that DIMTS was not hamstrung and had the agility and flexibility that a private sector has. At the same time it remained accountable to the Public Sector. DIMTS has evolved since the last seven years. The work of the organisation includes Intelligence Transport System (ITS), advisory services (doing feasibility studies for projects), help structure PPP projects for concession agreements, financial modeling, contracting etc. We have an engineering division which is engaged in detailed engineering drawings, design, feasibility studies, soil investigation and project management.

What has been the contribution of DIMTS towards the transportation sector? The railways division of DIMTS provides engi-


egov / / May 2014

“Our dream of sustainable inclusive development can be achieved only through public transport,� says Sanjiv N Sahai. In a conversation with Nayana Singh and Rama Sinha, Elets News Network ( ENN).


neering services for railways sites such as track alignment etc. A very important component of DIMTS is also our transportation and traffic studies where we have lots of simulation about various cities. We have come up with Comprehensive Mobility Plan, looking at the cities as a whole. For example, if an individual has to wait at a traffic junction, what will happen can be simulated for people to see. Once in past, the then united Municipal Corporation of Delhi (MCD) wanted to construct an underpass at Dayal Chowk. We did a simulation and showed to the government that the underpass would actually worsen the traffic situation in a couple of more places. After seeing the simulation, they shelved the project. Otherwise the government would have spent an amount of 70-80 crores. In that case intervention of the DIMTS actually helped Delhi Government. DIMTS act as program managers for the transport department also the orange coloured busses running in the state, which are about 1200 in number, are functioning under the Cluster Bus Scheme. The entire scheduling, fare collection, service level management, on-time performances are taken care of by us. We monitor and manage them. It is done through an intensive IT system and carries more than 1000 passengers per bus every day. Effectively we are actually carrying about 1.2 million or 12 lakh people daily. That too, cost wise we are far more efficient than DTC buses. We also do Intelligent Signaling. This is being done in the cities of Ahmadabad, Surat and also for the BRT corridor in New Delhi.

Brief us on the online initiatives started by DIMTS. Also tell us about the benefits it has brought in for the people of the state. DIMTS has started several online initiatives in order to make travelling easier for the people. The bus info application is for those multitudes of people who commute by buses every day. Our GPS enabled transit mode will prove useful for all bus users, even the relatively recent users. Now once you enter the destination on any of the junctions, it will tell you about all the details- like the expected arrival time of the buses, available routes and the fare. DIMTS has also introduced user friendly application- Tell Tail. The panic press button is another such application. There are many such applications available in the market. But our

application’s uniqueness lies in the fact that one does not have to have a GPS enabled phone. If a Delhi public transport commuter just informs about the vehicle number, in which he or she is traveling, to a person, that person can keep a track of that bus’s whereabouts. It lessens the anxiety and this information is very useful for the relatives and friends to locate the traveler.

You have served the government sector in various capacities. How has your experience of working with the government sector helped in leading DIMTS? 99 percent of the people working in DIMTS come from the private sector. This segment of the workforce does not understand government processes. My previous work experiences with the public sector have helped me to develop a deep understanding of the work procedure followed by the government sector. Also, I am well known in the circle of important government people, which helps me to communicate with them better. There is a trust factor which comes in as a result of working with each other for several years. A person from the private sector may have found it a little difficult especially in the initial stages. DIMTS has been created in such a way so that it can have benefits of both the private and public sector. We have the talent pool of the private sector and the accountability of a government organisation. That accountability comes from the Board of Directors which includes Chief Secretary as its Chairman and Member Finance as the Principal Secretary. I think that this kind of model works well. Old school audits or vigilance approach cannot

work in these models. Thereby, DIMTS model works best.

What kind of work has DIMTS done in the other states of India and abroad? We have moved ahead as an organization and established our reach in a number of Indian cities and even abroad. We won the bid for designing the BRT Corridor in Addis Ababa, Ethiopia after quashing bids from UK and Germany. We are providing Intelligent Signaling in Surat, Rohtak and in few towns of Madhya Pradesh. A lot of advisory services are being provided in Himachal Pradesh monorail project by us. We now basically urge to spread our wings as well as share our leanings with others. DIMTS has become a model of study for many foreign countries. Recently we received delegations from Sri Lanka and Egypt. Some of the delegations were sponsored by the World Bank.

What is your vision regarding the transportation sector and what is the roadmap for its development? Our vision is that the public transport should be used for bulk of the trips. Studies have shown that 25 percent of the pollutants come from private vehicles. Our dream of sustainable inclusive development can be achieved only through public transport. Every living city has public spaces for equal participation by the elite and working classes. You have large parks, city centers and other public areas for social interaction to happen. So there has to be a shift in the mindset of people so that they get ready to use public transport as a part of their daily lives.

May 2014 / / egov



Pankaj Kumar Bansal

Managing Director, Chennai Metro Rail Limited (CMRL)

Metropolis On Go: Journey of Chennai

Metro Rail

‘We have given top most priority to the safety and security of passengers in Chennai Metro Rail project,’ says Pankaj Kumar Bansal. In conversation with Kartik Sharma, Elets News Network ( ENN).


hat lead to the city of Chennai have its own metro rail system?

Chennai metropolis has been growing rapidly and the traffic volumes on the roads have also been increasing enormously. Hence the need for a new rail based rapid transport system has been felt and towards this objective the Government of Tamil Nadu has decided to implement the Chennai Metro Rail Project. This project aims at providing the people of Chennai with a fast, reliable, convenient, efficient, modern and economical mode of public transport, which is properly integrated with other forms of public and private transport including buses, sub-urban trains and Mass Rapid Transit System (MRTS).

Please give us some details about the Chennai Metro Rail Limited (CMRL). The Government of Tamil Nadu created a Special Purpose Vehicle (SPV) for implementing the Chennai Metro Rail Project. This SPV named as “Chennai Metro Rail Limited” was incorporated on 03.12.2007 under the Companies Act. It has now been converted into a Joint Venture of Government of India and Government of Tamil Nadu with equal equity holding.

What are the steps being taken by you to ensure a safe and secure metro rail system in Chennai? Passenger safety and security has been given the top most priority in Chennai Metro Rail project. Keeping in mind the safety concerns, we have systems in place which ensures that platform gates will open only when a train enters a platform. On the other hand, train can move only when the gets are closed. This reduces the chances of accidents. All these steps also help us in energy consumption, along with ensuring safety. It is noticed that the air-conditioning required for tunnel cooling near platform or track area is far more than what is required for the remaining part, due to the heat generation for using brakes. But, if we are able to cut down the unnecessary brake movement near the platform area, it will help in efficient use of energy.


egov / / May 2014


May 2014 / / egov



The land disputes or infrastructural issues are associated with most of the big infrastructure projects in our country. How have CMRL dealt with these kinds of issues? We have in our possession all the lands necessary for the project, except one. But there are some small litigation problems in some places. Luckily for us these minute problems have not hampered our work. This is a public project and moreover court takes well concern of the legalities. Though there were few challenges initially. Due to the sluggishness in the market some companies engaged with us could not able to complete the work on time. It forced us to terminate their contract as all these were affecting progress of our project.

Please brief us about the energy efficient air-conditioning system installed in the Chennai Metro Rail. We have installed air conditioning system which is more energy efficient. For example I can say that in any air conditioning system there are two cycles- primary and secondary. There is the need of energy or cooling transiting from one cycle to another. But here we are focusing on single cycle only. This will save nearly 30 percent of energy as compare to earlier air- conditioning system. It will result in more energy efficient air-conditioning system in metro rail.

Various other metro projects in cities like Delhi and Kolkata are utilizing their stations to showcase art and culture. What about CMRL’s plan on this? Our stations are developed on varied concepts. So each and every station will be depicting various forms of art and cultures. For example I can

We have installed the air-conditioning system which is more energy efficient. There is the need of energy or cooling transiting from one cycle to another. But here we are focusing on single cycle only. This will save nearly 30 percent of energy as compare to earlier air-conditioning system

tell you that one station will be decorated with the photos of classical Bharatnatyam dance form and other station might be showcasing flowers or wildlife particularly associated with our state. We often see glitches in the car parking places for metro projects in other cities. Share with us the plans of CMRL to tackle this problem. Also throw some light on CMRL’s bicycle parking and renting initiative. We are trying to do things differently in Chennai. There are separate sub lines inside our stations for pick up and drop points or parking places. This will result in fewer chances of blocking up main roads near the metro station areas. There will also be escalator system in place which will be connected to the parking areas. In our stations area we are providing separate space for cycle parking. We have tied up with Chennai Corporation and they have provided free cycles.

Before moving to CMRL, you have served various other important government


egov / / May 2014

departments. How do you find working for Chennai Metro Rail project? I thank the government for giving me the opportunity to work for this project. I am happy to be part of CMRL as I have handled similar kinds of projects for Japan International Cooperation Agency (JICA) and World Bank. I had also worked earlier in the major infrastructure projects, like Hogenakkal water supply project, which was a Rs 2000 crore project.

What are the core values being followed by Chennai Metro Rail Limited? We are always trying to give safe, clean reliable and courteous service to our customers. Apart from this, we want to uphold Integrity and our focus is also on sustainability for reducing green house emissions. Trust factor is important for us and we are committed to honour the trust reposed in us by the public by managing CMRL resources (financial and non-financial) with highest degree of responsibility. Creativity and innovation also excites us.

in person

Anjum Parwez

Managing Director, Bangalore Metropolitan Transport Corporation (BMTC)

Moving with Technology: Bengaluru on Fast Track


rief us on the the major IT initiatives in Bangalore Metropolitan Transport Corporation (BMTC).

Bangalore Metropolitan Transport employs a total of 35,400 people, out of which 32,000 are drivers and conductors. As a common practice, these drivers used to pay bribes to officials for getting their leaves sanctioned. Such corruption prevailed at the core of the system. It is difficult for the staff to shell out a sum of `100 as bribe in order to get leaves. We at BMTC felt the need to have an automatic system to curb down this menace. We have brought this under our control by adopting IT. Also we faced problems in figuring out the numbers of employees who could be sanctioned leave during a given period of time. It has been observed that a total number of 7-10 percent of employees go on leave together. The system has been empowered with the authority to sanction leaves, leaving no gap to obtain bribes. Also the automated system records information of leave credits related to particular employee account. An SMS and printed receipt will be generated for acknowledgement showcasing the leave permission and credits. There will be limit in the system of eight percent of total leaves per day and two percent flexibility is there in case of emergency, the call for which is taken by the depot manager and the request is generated under kiosk. The staff can see leaves credit by Radio Frequency Identification Devices (RFID) card and the provident fund number is their ID. This whole RFID based kiosk has been developed by Bosch.

How do the workers acquaint themselves with the IT system? ‘We are gearing up for country’s biggest Intelligent Transportation System in the urban transportation sector,’ says Anjum Parwez. In conversation with Kartik Sharma, Elets News Network (ENN)


egov / / May 2014

The recruitment eligibility for BMTC staff is matriculation to the minimum. And to get acquainted with the system, it is being made into a bilingual one. There is almost no typing required as most functions are based on drop down menu. Even if someone can get stuck in any of the website function, fellow employees can come to his rescue. We are also working on linking the Provident Funds and Medical Claims to the system.

in person

In BMTC, help of information technology is taken to manage the entire leave sanctioning system. Is there any mobile function being introduced such as android apps? The idea of mobile function was always thought of and we will introduce android apps in near future so that if any of staff cannot come to depot, they can use the system or take leave via mobile. As of now a staff has to take depot manager’s permission to take leave from outside.

How much does it cost to put in place this infrastructure? What is the deadline for implementation of this system?

‘We are going to launch smart cards in BMTC. We will try to do away with the paper tickets as much as possible. The special part is that smart card can be used for both BMTC and Bangalore Metro. It means that the two will be linked’

On the 40 depots, each kiosk machine cost `4 lakh. It includes hardware, software and maintenance cost for three years. Thus, the total cost would sum up to `160 lakh in total for the entire system. It is not that much if we consider the system’s benefits. This has increased the efficiency of BMTC. It also gives us the entire picture projection of the leaves and duty generation is done by work flow planning. It took 6 months to come up with the system altogether.

and it can be communicated effectively. Finally I must mention that all these are connected to a strong backend. We have started a pilot project in depot number 2 for ITS. For public information system, we will put displays on major bus stops so people can have knowledge about bus schedules. Then all such data will soon be made available on mobile applications for further convenience. Thus, the real time movement of buses can be tracked. It will also give location of bus stop by a location finder tool in the app. Soon we will link to this real time system. There will be apps for three different platforms - windows, android, IOS.

How is the IT system managed in BMTC?

How is the cost structure being handled?

Earlier when I joined the corporation there was no dedicated person managing the IT wing. Recently, we have created a position of the Director- IT. A team has been created headed by Director-IT to manage all the IT operations of the organisation. Kumar Pushkar is the new Director IT managing the IT wing. The planning and operations work is now bifurcated.

If we consider the leave management system, there is no onetime payment to the vendor. The liability of maintenance will be on vendor as there will be 3 yrs monthly payment mode. Similarly for ITS system, it is purely based on EMI structure for the period of 5 years. A service level agreement would be done for ETMs and GPS. There will be penalty clauses and all the responsibility of the functioning will be of vendors. The payment is linked to performance. ETM’s will be used to stop reissuing of tickets and this will also improve in increase of revenue to 5-7 percent.

Please explain the Intelligent Transport System in detail. An Intelligent Transport System (ITS) has 3 major components– Global Positioning System (GPS), Electronic Ticketing Machine (ETM) and Public information system. About 7000 buses will be tracked by this GPS system. This is going to be the biggest ITS project in the urban transportation sector in India. With the help of all these systems data will be sent to the datacenter. This will result not only real time tracking but will also provide information about real time revenue generation too. Then we have two way communications with the driver also. If the driver want to pass on certain message to the control centre he can do it easily

These days we hear a lot of cases about violation of law against women and also about other mischief. Has BMTC taken any step to counter these problems? We have done humongous work on it. Nearly 1000 CCTV cameras will be installed in buses and bus stops. 500 cameras are already been put on and running perfectly. Our main purpose is to stop any kind of crime, be it small or big. This will be deterrent for mischief. For

example I can say that people now even think twice to sit on ladies seat and we can see everything, in case there is any problem in the bus. BMTC is the first one in the country to have above 500 cameras. Acceptability in the Bangalore city is very high so there is least chance of vandalism. Soon WIFI connectivity will be made available in some air-conditioned buses on airport route. Basically we want that the entire environment of traveling in a bus changes. There is also a saying that if it is not successful in Bangalore it cannot get success anywhere.

Please brief us on the special e-Bus services. First 12 meter electric bus is on trial run from past 3 months and people liked it. There are 3 important benefits – zero emission, diesel savings and maintenance saving. Every person in Bangalore on an average stuck in traffic 286 hours per year. So the saving of oil for these hours will be a crucial benefit. Moreover, electricity rate is much stable and well regulated thus it will save operation cost over diesel running buses. Another part is the ambience of these electric buses, which has outclassed other buses. Meanwhile, the battery technology has also improved immensely in recent past. It means that by charging for just 8 hours buses can run for continuous 280 kilometers. The e-bus got a lot of media coverage too and lot of brand promotion is already happening with it.

Tell us about the initiatives which connect services of Bangalore Metro Rail and BMTC. One of the major initiatives we are going to take is to launch smartcards in BMTC. We will try to do away with the paper tickets as much as possible. The special part is that smart card can be used for both BMTC and Bangalore Metro. It means both will be co-linked. Generally 1000 cards are used but here, BMTC will be using 4000 cards. The linking of bus and metro transport will be quite a healthy relationship and will be very useful for users. The bus can directly reach to metro stations under the phase 2 construction of metro and this will not be just feeder buses but full distance running buses. In the major bus stands we are putting skyway between bus station and metro station to build up the connectivity. Some of the infrastructural cost can be shared between metro and BMTC.

May 2014 / / egov



Ram Sewak: The IT

Sewak of India Ram Sewak Sharma has been appointed as the Secretary, Department of Electronics and Information Technology (DeitY), Government of India. eGov looks back at the journey of this 1978 batch IAS officer, who has won accolades for his endeavor in the field of public administration. Writes Souvik Goswami, Elets News Network (ENN)

Ram Sewak Sharma, Secretary, Department of Electronics and Information Technology (DeitY), Government of India


egov / / May 2014

A new innings for Ram Sewak Sharma. Only the ground has changed. From the coveted post of Jharkhand’s Chief Secretary to the vital responsibility of handling important Communications & Technology Ministry in the Union Government. From the land of minerals to the capital of the country, Ram Sewak Sharma’s endeavor has been to change people’s lives through technology. And now he is back in Delhi. Looking at his career, one can easily guess that R S Sharma will leave no stone unturned in spreading the message of e-Governance throughout the length and breadth of the country. The 1978 batch IAS officer has been appointed as the Secretary, Department of Electronics and Information Technology (DeitY), Government of India. Sharma succeeded former IT Secretary J Satyanarayana, who recently retired on 30th April, 2014. As the Secretary of DeitY, Sharma will be performing an instrumental role in taking benefits of IT to the citizens of the country. He has done same in the state of Jharkhand in the capacity of Chief Secretary. As the Chief Secretary of Jharkhand, he played the pivotal role in reaching out services to the last mile with the help of IT and e-Governance. He is the man behind the Aadhar, the single most important initiative by the government to facilitate citizen centric service delivery. Once speaking about Aadhar based services in Jharkhand to eGov, R S Sharma said, ‘the Aadhar coverage in the state is nearly 92 percent which is more or less universal, and wherever there are beneficiaries, we do not deny service on the basis of non-availability of Aadhar. However, what we do is that when we place the service on the basis of Aadhar, we


advice them, in person, to get enrolled so that they get Aadhar. Aadhar is not compulsion in the sense that it is not only meant to clean up the government system but also for providing more facilities and better access to the people, that is the whole purpose. So, we have introduced Aadhar into various domains and we have been able to clean up.’ Talking on his key initiatives as the then Chief Secretary, he also said, ‘‘the state government of Jharkhand recognises the power and potential of new technologies. We understand how new technologies can lead to improvement in the quality of people’s lives. We believe that the developments in the field of Information and Communication Technology (ICT) can be effectively leveraged to deliver a variety of information and services to the citizens effectively and efficiently. Introduction of Aadhar based Public Distribution System (PDS) or attendance system for the government employees are some of the key initiatives which have been taken during Sharma’s tenure as the Chief Secretary in a year. R S Sharma has done remarkable job during 2003-2006, as the then Secretary, Department of Information Technology in Jharkhand. Under his able leadership, Jharkhand was the first state in the country to commence StateWide Area Network (SWAN). Way back in June, 2006, R S Sharma in an interview with eGov told that, ‘in the context of SWAN, we are the first state in the entire country, which has already appointed an operator and consultant. SWAN commenced operations in February this year. So we are way ahead than many states in India.’ ( automated-jharkhand-government-to-bemore-transparent-responsive-ram-sewaksharma-it-secretary-jharkhand-india-2/) Apart from this, Sharma has also served Jharkhand government in the capacity of Principal Secretary in the departments such as Human Resource Development, Panchayati Raj, Urban Development and Science & Technology. Before that he has served Ministry of Finance, Government of India between 1995 to 2000 in the capacity of Director and Joint Secretary. But laurels showered in for R S Sharma, when he delivered brilliantly as the Director General and Mission Director of the Unique Identification Authority of India (UIDAI) between August 2009 and March 2013. He played instrumental role in developing Aadhar concept with the former UIDAI chairman

Hemant Soren, Chief Minister and R S Sharma, the then Chief Secretary of Jharkhand at the eJharkhand event, held in Ranchi on 22nd February, 2014. N N Sinha, Principal Secretary, Department of Information Technology, Government of Jharkhand and Dr Omkar Rai, Director General, STPI was also present in the inaugural session of the event

“I understand how new technologies can lead to improvement in the quality of people’s lives. I believe that the developments in the field of ICT can be effectively leveraged to deliver variety of services to the citizens,” says R S Sharma Nandan Nilekani. It is said that the duo of Nandan Nilekani, who was the IT visionary and R S Sharma, the man with the vast experience of bureaucratic system in the country, was instrumental in making Aadhar a reality. The objectives of Aadhaar are to create an identity platform in the country which is inclusive, improves governance and service delivery and enables people access to formal

systems of service delivery,’ said R S Sharma in an interview with eGov in Jharkhand. ‘In India, there are a large number of people who do not have any formal proof of their identity. This results in denial of a number of services to them. They cannot open a bank-account, they cannot get reservation in a train and they cannot get any mobile connection as some identity documents are necessary to avail these services. In other words, non-possession of any id document denies them the access to many services. Aadhaar fills this gap as it is mandated to provide unique identity to all the residents of the country,’ opined R S Sharma in the interview with eGov. An alumnus of Indian Institute of Technology (IIT), Kanpur and University of California, Sharma has won various awards in the field of e-Governance and was also nominated for Prime Minister’s Awards for Excellence in Public Administration. R S Sharma was born on 1st October, 1955 in a small village in Agra District of Uttar Pradesh. After his early education in Firozabad, he graduated from University of Allahabad in 1974. From the post of Chief Secretary of a state to the post of Secretary, DeitY…Journey continues for Ram Sewak Sharma. As Sharma put it use before embarking upon his new journey, A ‘ new journey. But for me, every day, every assignment is an exciting challenge.’ May 2014 / / egov


company profile

Sahaj e-Village Ltd Company Profile Sahaj - Changing Rural India for better... Nearly 27,000 IT backed centers in sub 10,000 population villages, more than 50 critical services in the domains of micro-insurance, education, utility services and G2C services, a reach of a population over 280 million – that’s Sahaj in a nutshell. Sahaj e-Village Limited, a venture initiative of Srei Infrastructure Finance Limited, has delved into building the rural infrastructure in the country on an information and technology platform. The organization has set up one of the largest brick and mortar as well as human chains in Rural India. It’s a vehicle meant to take anything that an urban citizen has access to, to the remotest nooks of the hitherto ignored rural areas. Apart from the convenience of a one stop internet connected store next door, it dovetails into the program larger aspects like livelihood creation and computer education, to name a few. Sahaj has always been committed towards long term interventions in Rural India.

Products and Services Sanjay Kumar Panigrahi CEO

contact Year of Inception : 2007 Managing Director : Hemant Kanoria CEO : Sanjay Kumar Panigrahi Management Team : Meena Chaturvedi - CEO Strategic Business; Umesh Rao - President - Sales & Marketing Number of Employees : 1035 Head Office: Sahaj e-Village Ltd., “Mirania Garden”, Plot No. 43, 10B/1, Topsia Road (E), Kolkata 700046 Tel : +91 33 6602 328 Email : Website : Contact person for Clarification Tamal Chatterjee - AVP Marketing

Strategic Business: Skill Development (SGSY), Aadhaar Card (UID, NPR Data Digitization etc.), Portal Retail G2C: e-District services in Assam, Bihar, UP & TN, Birth & Death, Income, PRC/Domicile, Caste Certificate, Cert Copy of Electoral Roll, Govt. Forms Submission, Saakshar Bharat Data Entry Work, IAY & NRHM Data Entry & Photography, MIS Posting, Post Matric Scholarship appl, Monitoring of Employment Schemes, Com Tax Services, Rev. of Electoral Roll & Generation of EPIC, Prep of MGNREGA Job Card & Data Entry, Election & Vote Counting Webcasting &Training to Elected PRI Reps., NeGP Awareness Programs for VLEs & Students. Financial: Business Correspondence & Mutual Funds, LI & Non-LI premium collection, PFRDA Pension services Consumer Utility Pdts & Services: Mobile Top-Ups, 2 Wheeler, DTH Recharge & Booking, Railway & Flight Booking, Affinity Mktg, Retail Sales Utility Services: Electricity Bill Payment. Sahaj Services-eSikhsha(eLearning) Mkt Research & Ad Sales, Upcoming: eCommerce, Infotainment & more.

Target Verticals Government to Government Services, Government to Business & Business to Government Services, Rural Mktg (Advt, BTL Activations, PR, Education (distance & e-learning/skill devt, Financial Services (LI & GI Premium coll, mutual fund), Financial Inclusion, Consumer Utility Pdts & Services, Mkt Research, Infotainment & Advisory Services.

Digital Edge/Power of Brand Bridging the digital divide between Urban and Rural areas in India and ushering in an era of information, access and convenience in the villages.

Product Categories Enterprise Technologies & Solutions: Data Centre Solutions, Managed IT Services Special Sections: Mission Mode Projects (MMPs) Banking, Financial inclusion, online gateways


egov / / May 2014

Achievements • 69 Lacs Electricity Bills collected • 42 Lacs G2C consumers serviced online • 3.60 Lacs Mobile & DTH recharges • 2.05 Lacs SSC Applications collected in Rural West Bengal. • Over 90,000 homes lit through Solar lighting solution • Nearly 22,000 eLearning students registered in various Sahaj eSikhsha courses. • Over 15,000 lives and 70,000 vehicles insured. • Opened over 3,000 Banking points bringing 3 Lacs Rural Consumers under the ambit of Financial Inclusion • Successfully conducted webcasting of Municipal Corporation Elections in Odisha and Graduate and Teacher MLC elections in Uttar Pradesh & Bihar. • Created the 1st direct-to-consumer portal – • Empanelment of Sahaj as PIA by Govt. of Assam for Swarna Jayanti Sahari Rozgar Yojana (SJSRY). • Participated in the Prato CIRN Community Informatics Conference, Italy apart from numerous other forums. • Sahaj was awarded a project from Rajasthan Skill and Livelihoods Development.

Power & Utilities

Analysis & Forecasting e-District Urban India Solution

Primary Education & University Management System

Crime & Criminal Tracking Smart City

Land Records

Traffic Surveillance

Vehicle Tracking Rural Service Centre & People Centric Solutions


Vayam has a strong presence in the IT sector in India for more than a decade and we have been responsible for providing more than 300 IT and Communication solutions to central and local governments as well as public sector enterprises. Our IT solutions have increased government accountability through citizen partnership and optimized information and services delivery models. We are present in over 5000 locations in rural and 60 locations in urban India. We have added value across various sectors including Agriculture, Power, Energy, Utilities, Administration, Infrastructure, Traffic, Transport, Defense, Homeland security to name a few.

And now we are taking the next step,

Smart Evolution.

Registered Office: Thapar House, 124 Janpath, New Delhi- 110001, India. Noida Office: D-319, Sector 63, Noida- 201301,India.

eGov Magazine - May 2014  

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