Erik Furlan “identifies how people are motivated to use particular communications tools to meet particular needs” tied to Maslow’s Hierarchy of Needs from the social sciences – physiological needs, safety and security, love and belonging, self‐esteem, self‐actualization Lasswell (1948) – functions of media on a macro‐sociological level: surveillance, correlation, entertainment, cultural transmission Katz, Gurevitch, Hass (1973) – media users have the same categories of needs: cognitive, affective, personal integrative, social integrative, escapist User‐oriented dimensions of interactivity, part of U&G – involvement, benefits, threats, inconvenience, sociability, isolation Ha and James (1998) ‐‐ Five dimensions of interactivity – playfulness, choice, connectedness, information collection, reciprocal communication Before we travel too far down the rabbit hole, let’s step back and examine why U&G is important, especially to the interactive media profession. Simply put, to make your communication as effective as it can be, you have to take into account your potential audiences and what gratification they may be seeking when using your communication. Also, the “interactive communicator” needs to remember that uses and gratifications are not static and set in stone, they differ from person‐to‐person, novice user‐to‐experienced, even day‐to‐day. Especially today, the multitude of multimedia options available to users has opened the floodgates to a wide range of uses and gratifications; each user with a smorgesboard of choices, their unique approach and a level of control thanks to the interactive realm in which they operate. Key points of Knowledge Gap Theory Tichenor, Donohue, Olien (1970) – first stated “with each new medium, the gap between the information‐rich and information‐poor widens because of differences in access to the new medium and the individuals’ capacity to use it effectively” AKA – digital divide when talking about Internet Schools of thought when it comes to theory – constructivists and determinists social construction of reality/social constructionism – social factors and technology features are connected and affect use together o Adoni, Mane (1984) – Three part model: Objective reality (real world, facts); Symbolic reality (art, literature, media); Subjective reality (constructed from objective and symbolic by the person) o Gerbner – cultivation theory – approach to research on social construction Exposure to the same messages produced a “long‐term teaching (cultivation) of a common worldview, common roles and common values” Technological determinism – advances in technology are the “central causal element in processes of social change” o McLuhan (1964) – “the medium is the message” o 1965 – technology effects don’t appear at the opinion level, “but alter sense ratios or patterns of perceptions …” (the technologies used affect habits or perception and thinking)