New Paltz Town, NY Case Study

Page 1

Case Study:

Town of New Paltz, NY “The fully-integrated modules are a valuable time and cost saver. The Development Team has been a huge asset in customizing the software for our very unique needs. The efforts of both the Development and Support Teams are appreciated.” – Arlene Weber, Municipal Bookkeeper


• Population: 14,123 • Fun Fact: New Paltz is home to the Shawangunk Wine Trail that dates back over 300 years

Former Vendor • Pace ACS

Implemented Software • • • • • • • • • • • •

Finance Super Suite Electronic Requisitions Accounts Receivable & Business Licensing Developers Escrow Payroll Human Resources Utility Billing & Collections Permitting & Code Enforcement Permitting Self-Service Portal Clerk Web Inquiry & Payment Portal Virtual Terminal

Challenges The Town’s former software was antiquated and lacked the efficiency and sophistication that comes with a fully-integrated system. New Paltz had outgrown their previous system and decided to search for a new ERP provider that was capable of keeping up with their needs to operate effectively and save time.

Action When New Paltz was ready to make the switch to a fully-integrated ERP solution, they wanted to find a software provider that would simplify and expedite their business processes. New Paltz received an email from Edmunds GovTech and decided to pursue their interest. The Town loved the easy-touse platform and sophisticated system design that they moved forward with Edmunds shortly after viewing a demo of their products.

Results After implementing Edmunds GovTech in 2011, the Town’s processes have been simplified and streamlined due to the automated functionality of the software. As a result of the detailed reporting tools, management in New Paltz is now capable of accurate budgeting and advising. The Town’s favorite features and primary reasons for referring Edmunds are the tailored customizations they received to meet their specific needs and the software’s ability for seamless, automated posting. | 888.336.6999 |