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Case Study:

Buckingham, PA “[The software] has made my whole department more efficient and allows us to upload and store documents for quick look back and referencing. The most positive experience is when I can tell my staff that something we want updated/revised is included in the latest software update.” - Jill Pistory, Treasurer/Finance Director

Summary

• Population: 20,500 • Funds: 11

Former Vendor

• Freedom Systems IMMS PLUS

Implemented Software • • • • • • • •

Finance Super Suite Electronic Requisitions Developers Escrow Payroll Human Resources Utility Billing & Collections Work Orders Web Inquiry and Payment Portal

Challenges Before choosing Edmunds in 2001, Buckingham Township’s software was outdated and lacked certain capabilities needed. Not only was their current version outdated, but even their newest version was under-developed and lagging. When they tried to call support for help, their calls were never returned in a timely manner, which led to a continuous cycle of issues.

Action Buckingham Township received a direct mailing from Edmunds and decided to pursue their interest. One particular factor that motivated the township’s decision was Edmunds’ high client retention rating at 98%. After a product demonstration and further discussion, Edmunds’ software proved to be extremely user-friendly and functional. It had all of the capabilities they needed, especially utility billing and escrows.

Results Buckingham Township’s operations evolved from manual coordination and entry to automated functionality. Not only can they enter, upload, and reference information in an easy and seamless manner, they are more efficient because of it. Their favorite features and primary reasons for referring Edmunds are the accessibility and responsiveness of the technical support team and the constant updates and improvements made.

www.EdmundsGovTech.com | 888.336.6999 | Contact@EdmundsGovTech.com

Profile for Edmunds GovTech

Buckingham Township, PA Case Study  

Buckingham Township’s operations evolved from manual coordination and entry to automated functionality. Not only can they enter, upload, and...

Buckingham Township, PA Case Study  

Buckingham Township’s operations evolved from manual coordination and entry to automated functionality. Not only can they enter, upload, and...

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