Logistics and supply chain is the lifeline of every business organization. However, customer is a vital constituent as far as the business lifecycle is concerned. To survive and stand out in an aggressively competitive business environment, step and strategies taken by the business enterprise must be with the customer in mind. With the developments in both technology and the market trends dependent on the customer demands, business enterprises both large and small should cater for the return of merchandise or goods from the customer or retail markets.