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Photo Center and Above by Jollibee.

together this past year. Our team really rose to the challenge and continued to use this time to focus on the customer experience and to unlock ways of serving our customers better. In a time when our customers have been asked to stay at home and limit interaction with others, we have emphasized increasing accessibility to the Jollibee comfort food they crave in a safe, convenient manner. In April, we rolled out our nationwide delivery service in partnership with DoorDash and encouraged our fans to experience Jollibee from the comfort and safety of their own homes via call-ahead pick-up, take out, drive thru and delivery. We also continued to safely open stores in new markets across the country. By year’s end, Jollibee will have opened 17 new stores in North America this year across New Jersey, Texas, Nevada, California and Ontario, Canada. Throughout the pandemic we have adhered dutifully to our food, service and sanitation quality standards. We have taken the extra measure to secure every order with a tamperevident seal to ensure the food is not touched

after being packed in-store. We have also created a new set of procedures in our stores designed to ensure the safety of Jollibee staff members and customers, including adding markers throughout the store to direct staff and customer movements, mandating that all staff and customers wear masks, frequently sanitizing high-contact surfaces and adding acrylic shields to our cashier stations inside our stores to keep staff and customers separated. We have also adapted to the current environment by adding more bundle options to our menus, giving our customers better value for their money. Finally, the pandemic gave us a heightened sense of awareness for helping the communities that we serve. As a small thank you and to show our appreciation, we have donated thousands of meals and delivered notes of encouragement to hospital workers across the country. We’re especially proud to have added jobs to the local communities where we have opened this year. RESTAURANT C-SUITE 17

Profile for Eatery Pulse Media

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As we approach the end of the year, there are some positive notes to offset some of the beating we’ve all taken during the COVID-19 pandemic...

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As we approach the end of the year, there are some positive notes to offset some of the beating we’ve all taken during the COVID-19 pandemic...