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EPN: Tell us what you see as the biggest obstacle to success for restaurants. JC: Online reviews: When a guest has a great experience they tend to tell one friend, when they have a bad experience, ten. Social media has exponentially changed this dynamic. I have watched guests write a poor review at the table instead of communicating their disappointment with our staff directly. The anonymity can allow people to troll a restaurant without giving them the chance to turn the situation around for the better. Passion Food Hospitality believes in each guest leaving the restaurant with a smile on their face. Our challenge is to create an environment where guests openly communicate any issues with us directly. PHOTO COURTESY M.T. ROBINSON

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