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The ChowNow team says it avoids these types of issues through the ChowNow Menu Builder giving restaurants more control over the information that customers are sending them. Customers are presented with the information up front and they can select any modifiers and note other preferences with a comment. “Online ordering is the best way to make sure these needs are clear and fulfilled, as everyone involved gets the same info—think no sloppy notes jotted down in a hurry from a phone order,” says Emily Neudorf, ChowNow director of product marketing. “These requests are recorded for the customer in their digital receipt, for the restaurant staff on the ChowNow Tablet, for the kitchen on the print ticket, and then kept on record in the restaurant’s ChowNow Dashboard.” For restaurants that deliver the food themselves to customers, an important consideration is packaging. It’s important to choose packaging that fits the brand image

PHOTO COURTESY Q. LAGACHE

and keeps food secure from spilling and maintains food at the correct temperatures. There’s a numerous choices in foodservice delivery bags, totes and wrappers that can keep restaurant food at the right temperatures and avoid spillage. The food that is delivered at the customer’s door and experienced by the customer when unpacked is a direct reflection of the restaurant and its management. Restaurateurs should work closely with their vendors, do the proper research and invest wisely in packaging options.

Tech by the Numbers 35 percent of operators are concerned about competition from food retailers (L.E.K. Consultancy) 65 percent of operators plan spending on restaurant tech between spring '17 and spring '18 (American Express) More than a third of customers say online ordering and Wi-Fi are technologies influencing whether to patronize a restaurant (AlixPartners Study) EATERY PULSE NEWS | 10

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The fall issue of Eatery Pulse News covers important topics for D.C.-area restaurateurs. First, we celebrate the RAMMYS, honoring RAMW and t...

Eatery Pulse News for Restaurants | Fall 2017  

The fall issue of Eatery Pulse News covers important topics for D.C.-area restaurateurs. First, we celebrate the RAMMYS, honoring RAMW and t...