Page 1

S e p / P e r io d 7 2 0 1 3 - 1 4


D o m e s tic N o is e C o m p la in ts : A v e r a g e tim e ( h o u r s ) b e tw e e n c o m p la in t a n d s ite v is it ( A n tis o c ia l B e h a v io u r A c t) A c tu a l (2 0 1 2 )

P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar

2 0 0 8 /0 9 0 0 0 0 0 0 0 0 0 0 0 0

.4 .6 .4 .5 .5 .6 .7 .6 .6 .7 .6 .7

2 0 0 9 /1 0 0 0 0 0 0 0 0 0 0 0 0 0

.8 .8 .9 .6 .6 .7 .6 .5 .8 .7 .5 .6

2 0 1 0 /1 1 0 0 0 0 0 0 0 0 0 0 0 0

.8 .9 .7 .7 .7 .6 .8 .9 .8 .9 .8 .9

2 0 1 1 /1 2 0 0 0 1 1 1 1 0 0 0 0 0

.8 .9 .7 .0 .0 .4 .0 .9 .9 .9 .9 .6

2 0 1 2 /1 3 0 1 1 0 1 0 0 0 0 0 0 0

.6 .1 .0 .5 .3 .5 .8 .6 .8 .6 .7 .8

2 0 1 3 /1 4 0 0 0 1 0 0

.6 .9 .9 .0 .5 .5

A c tu a l (2 0 1 3 )

1 .4 1 .2 1 .0 0 .8 0 .6 0 .4

M ar

Feb

Jan

D ec

N ov

O ct

Sep

Aug

Jul

Jun

Im p r o v e m e n t A c tio n

N a r r a tiv e In d ic a t o r d r iv e n b y s e r v ic e r e q u e s t s r e c e iv e d

M ay

0 .0

Apr

0 .2

N one

2 of 19


T r a d in g S ta n d a r d s C o m p la in ts : P e r c e n ta g e o f c o n s u m e r c o m p la in ts c o m p le te d w ith in 1 4 d a y s A c tu a l (2 0 1 2 )

6 6 5 6 6 6 7 6 5 6 7 8

8 6 9 2 0 8 4 9 4 4 4 0

.1 .2 .5 .3 .7 .0 .2 .4 .2 .5 .5 .2

% % % % % % % % % % % %

7 7 6 7 8 7 8 8 9 8 7 7

4 8 5 8 3 7 3 2 1 1 9 4

.4 .8 .9 .0 .8 .1 .3 .4 .2 .6 .1 .0

% % % % % % % % % % % %

6 5 7 6 7 5 5 6 6 8 8 6

5 2 3 9 5 8 3 8 3 4 0 6

.1 .2 .9 .4 .5 .8 .4 .9 .6 .1 .0 .7

% % % % % % % % % % % %

5 9 7 7 7 7 7 7 6 8 8 7

9 0 8 4 2 8 8 3 7 2 6 6

.6 .2 .5 .6 .1 .9 .9 .8 .2 .1 .3 .4

% % % % % % % % % % % %

2 0 1 3 /1 4 6 6 8 8 7 6

9 0 2 4 6 9

.1 .3 .7 .7 .5 .4

% % % % % %

100 90 80 70 60 50 40 30 20

N a r r a tiv e

M ar

Feb

Jan

D ec

N ov

0

O ct

10 Sep

% % % % % % % % % % % %

2 0 1 2 /1 3

Aug

.8 .7 .6 .7 .3 .4 .4 .7 .9 .7 .9 .5

2 0 1 1 /1 2

Jul

4 1 8 7 6 0 2 2 7 2 4 9

2 0 1 0 /1 1

Jun

6 7 5 5 5 7 6 7 6 6 6 6

2 0 0 9 /1 0

M ay

Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar

2 0 0 8 /0 9

Apr

P e r io d

A c tu a l (2 0 1 3 )

Im p r o v e m e n t A c tio n

3 of 19


B e n e fit A d m in is tr a tio n : A v e r a g e tim e ta k e n to p r o c e s s n e w c la im s a n d c h a n g e e v e n ts A c tu a l (2 0 1 2 )

P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar

2 0 0 8 /0 9 1 1 1 1 1 1 2 1 1 1 1 1

6 3 5 3 4 6 0 6 6 9 4 3

.4 .8 .2 .2 .3 .6 .6 .3 .0 .4 .4 .1

2 0 0 9 /1 0 1 1 1 1 1 1

0 4 2 4 2 4

.1 .0 .5 .9 .4 .2 9 .4 1 3 .1 1 4 .9 1 2 .3 4 .3 1 0 .9

2 0 1 0 /1 1 1 1 1 1 1 1 1 1 1 1 1 1

4 0 3 2 3 8 6 5 3 6 3 1

.1 .5 .2 .1 .6 .1 .7 .6 .7 .3 .9 .9

2 0 1 1 /1 2 1 1 1 1 1 1 1 1 1 1 1

5 7 6 3 4 5 5 5 2 7 2

.6 .1 .3 .2 .1 .7 .6 .8 .4 .3 .1 9 .9

2 0 1 2 /1 3 1 1 1 1 2 1 2 2

2 6 3 7 0 8 5 4

.3 .2 .4 .5 .3 .6 .8 .2 0 .0 0 .0 8 .0 2 9 .5

2 0 1 3 /1 4 1 3 3 4 3 2

8 7 1 0 1 5

.1 .6 .4 .5 .8 .3

A c tu a l (2 0 1 3 )

45 40 35 30 25 20 15 10

N a r r a tiv e

M ar

Feb

Jan

D ec

N ov

O ct

Sep

Aug

Jul

Jun

M ay

0

Apr

5

Im p r o v e m e n t A c tio n

S lig h t im p r o v e m e n t o n p r e v io u s p e r io d . O v e r t im e b e in g w o r k e d a n d o u t s o u r c in g com m enced.

4 of 19


B e n e fit A d m in is tr a tio n : P e r c e n ta g e o f c la im s p r o c e s s e d a c c u r a te ly A c tu a l (2 0 1 2 )

9 9 9 9 9

6 7 8 8 9

.8 % .5 % .7 % .8 % .4 % 1 0 0 .0 %

100

80

60

40

20

0

N a r r a tiv e

M ar

.4 % .5 % .8 % .6 % .1 % .7 % .3 % .0 % 0 .0 % 0 .0 % 0 .0 % 9 6 .9 %

Feb

7 7 7 8 6 8 8 6

Jan

9 9 9 9 9 9 9 9

D ec

0 .0 % 0 .0 % 9 1 .0 % 9 6 .2 % 8 8 .3 % 9 3 .6 % 9 4 .2 % 9 4 .0 % 9 6 .3 % 9 8 .9 % 9 7 .5 % 9 7 .0 %

N ov

% % % % % % % % % % % %

120

O ct

.2 .9 .4 .6 .6 .6 .7 .7 .8 .0 .1 .1

2 0 1 3 /1 4

Sep

5 7 9 7 6 8 7 3 3 0 5 3

2 0 1 2 /1 3

Aug

9 9 9 9 9 9 9 9 9 9 9 9

2 0 1 1 /1 2

Jul

Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar

2 0 1 0 /1 1

Jun

2 0 0 9 /1 0

M ay

2 0 0 8 /0 9

Apr

P e r io d

A c tu a l (2 0 1 3 )

Im p r o v e m e n t A c tio n

5 of 19


B e n e fit A d m in is tr a tio n : P e r c e n ta g e o f c la im s p r o c e s s e d w ith in 1 4 d a y s A c tu a l (2 0 1 2 )

P e r io d

2 0 0 8 /0 9

2 0 0 9 /1 0

Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar

2 0 1 0 /1 1 7 8 9 9 9 8 7 8 8 8 8 7

8 8 2 4 3 9 7 2 5 0 3 7

.6 .7 .3 .4 .5 .1 .2 .4 .6 .1 .5 .9

% % % % % % % % % % % %

2 0 1 1 /1 2 8 8 9 8 7 7 8 8 9 8 9 7

6 0 1 5 9 9 1 5 0 1 0 9

.0 .0 .9 .8 .3 .1 .2 .0 .3 .2 .7 .9

% % % % % % % % % % % %

2 0 1 2 /1 3 8 8 8 7 6 7 6 7

1 2 6 0 5 1 3 2

.5 % .4 % .7 % .9 % .2 % .9 % .2 % .2 % 0 .0 % 0 .0 % 2 2 .8 % 2 6 .7 %

2 0 1 3 /1 4 1 2 3 3 3 3

9 6 7 5 3 9

.6 .7 .2 .6 .7 .8

% % % % % %

A c tu a l (2 0 1 3 )

90 80 70 60 50 40 30 20

N a r r a tiv e

M ar

Feb

Jan

D ec

N ov

O ct

Sep

Aug

Jul

Jun

M ay

0

Apr

10

Im p r o v e m e n t A c tio n

S lig h t im p r o v e m e n t o n p r e v io u s p e r io d . O v e r t im e b e in g w o r k e d a n d o u t s o u r c in g com m enced.

6 of 19


C o u n c il T a x : P e r c e n ta g e o f C o u n c il T a x r e c e iv e d . A c tu a l (2 0 1 2 )

% % % % % % % % % % % % %

1 1 2 3 4 5 5 6 7 8 9 9 9

0 9 8 7 0 3 8 7 6 4 1 2 4

.8 .8 .4 .1 .8 .7 .7 .8 .9 .0 .1 .6 .2

% % % % % % % % % % % % %

1 1 2 3 4 4 5 6 7 8 9 9 9

0 9 8 5 0 9 8 7 6 3 0 2 4

.8 .8 .4 .9 .9 .7 .6 .7 .6 .7 .7 .4 .3

% % % % % % % % % % % % %

1 2 2 3 4 5 5 6 7

1 0 9 8 5 4 9 8 7

.8 % .4 % .2 % .0 % .3 % .2 % .5 % .6 % .5 % 0 .0 % 9 0 .7 % 9 2 .0 % 9 3 .8 %

1 1 2 3 4 5 5

1 9 8 6 4 3 8

.4 .6 .5 .9 .1 .5 .8

% % % % % % %

90 80 70 60 50 40 30 20 10 0

N a r r a tiv e

Im p r o v e m e n t A c tio n

P e r io d 1 3

.8 .7 .2 .0 .0 .7 .7 .9 .8 .4 .0 .8 .1

P e r io d 1 2

0 9 8 7 5 9 8 7 6 5 1 1 4

P e r io d 1 1

1 1 2 3 4 4 5 6 7 8 9 9 9

P e r io d 1 0

% % % % % % % % % % % % %

P e r io d 9

.9 .5 .1 .7 .6 .3 .4 .5 .7 .2 .0 .8 .1

P e r io d 8

0 9 8 6 4 9 8 7 6 5 1 3 4

100

P e r io d 7

0 1 2 3

1 1 2 3 4 4 5 6 7 8 9 9 9

2 0 1 3 /1 4

P e r io d 6

1 2 3 4 5 6 7 8 9 1 1 1 1

2 0 1 2 /1 3

P e r io d 5

d d d d d d d d d d d d d

2 0 1 1 /1 2

P e r io d 4

r io r io r io r io r io r io r io r io r io r io r io r io r io

2 0 1 0 /1 1

P e r io d 3

e e e e e e e e e e e e e

2 0 0 9 /1 0

P e r io d 2

P P P P P P P P P P P P P

2 0 0 8 /0 9

P e r io d 1

P e r io d

A c tu a l (2 0 1 3 )

O n g o in g w o r k c o n t in u e s t o e n s u r e t h a t a ll d e b t s a r e t a c k le d a t a n e a r ly s t a g e a n d a ll r e c o v e r y o p t io n s o p t im is e d . T h e o n g o in g e c o n o m ic s it u a t io n a n d w e lf a r e c u t s a r e h a v in g a n im p a c t o n o v e r a ll c o lle c t io n .

7 of 19


In v o ic e s : P e r c e n ta g e p a id w ith in 3 0 c a le n d a r d a y s o f r e c e ip t. A c tu a l (2 0 1 2 )

% % % % % % % % % % % % %

8 8 8 8 8 8 8 8 8 8 7 8 8

5 8 6 2 6 5 8 3 5 9 1 6 8

.1 .4 .2 .0 .1 .1 .5 .2 .8 .8 .5 .7 .1

% % % % % % % % % % % % %

9 8 8 8 8 8 8 9 8 8 7 9 9

4 2 2 8 4 6 9 1 7 6 5 2 3

.1 .4 .4 .6 .3 .9 .7 .2 .9 .6 .0 .9 .4

% % % % % % % % % % % % %

9 9 9 8 8 9 9 9 9 8 8 9 9

0 0 2 8 7 1 1 4 1 9 1 4 4

.0 .0 .9 .6 .1 .7 .3 .5 .6 .7 .1 .1 .3

% % % % % % % % % % % % %

9 9 9 9 8 8 8

1 3 4 3 8 7 8

.3 .1 .1 .1 .7 .1 .9

% % % % % % %

90 80 70 60 50 40 30 20 10 0

N a r r a tiv e

Im p r o v e m e n t A c tio n

P e r io d 1 3

.8 .6 .5 .4 .2 .1 .6 .9 .6 .8 .0 .1 .2

P e r io d 1 2

7 3 6 1 8 0 5 2 7 3 7 5 2

P e r io d 1 1

8 9 8 8 8 8 7 8 8 6 4 8 8

P e r io d 1 0

% % % % % % % % % % % % %

P e r io d 9

.0 .8 .6 .5 .4 .6 .0 .6 .1 .9 .0 .4 .2

P e r io d 8

9 8 5 3 6 5 4 0 3 3 5 4 2

100

P e r io d 7

0 1 2 3

8 8 7 8 8 8 8 8 8 8 5 8 9

2 0 1 3 /1 4

P e r io d 6

1 2 3 4 5 6 7 8 9 1 1 1 1

2 0 1 2 /1 3

P e r io d 5

d d d d d d d d d d d d d

2 0 1 1 /1 2

P e r io d 4

r io r io r io r io r io r io r io r io r io r io r io r io r io

2 0 1 0 /1 1

P e r io d 3

e e e e e e e e e e e e e

2 0 0 9 /1 0

P e r io d 2

P P P P P P P P P P P P P

2 0 0 8 /0 9

P e r io d 1

P e r io d

A c tu a l (2 0 1 3 )

8 of 19


A ll S to c k : P e r c e n ta g e o f r e - le ts w ith in 4 w e e k s A c tu a l (2 0 1 2 )

% % % % % % % % % % % % %

4 3 3 3 3 3 3 3 2 2 2 2 2

5 5 7 8 3 2 2 1 9 9 6 5 6

.1 .0 .3 .0 .9 .8 .6 .0 .8 .0 .4 .2 .1

% % % % % % % % % % % % %

3 3 2 2 2 2 2 2 2 2 2 3 3

0 1 9 9 7 8 7 7 9 9 9 1 3

.6 .2 .4 .1 .9 .4 .1 .2 .4 .9 .4 .1 .5

% % % % % % % % % % % % %

6 5 5 5 5 5 5

0 7 7 9 8 8 7

.0 .3 .3 .2 .9 .4 .9

% % % % % % %

60 50 40 30 20 10 0

N a r r a tiv e

Im p r o v e m e n t A c tio n

P e r io d 1 3

.6 .2 .6 .6 .0 .3 .8 .1 .6 .7 .4 .6 .8

P e r io d 1 2

1 2 7 1 0 0 9 7 8 2 4 9 6

P e r io d 1 1

3 3 3 4 5 4 1 2 2 3 1 2 2

P e r io d 1 0

% % % % % % % % % % % % %

P e r io d 9

.6 .6 .8 .8 .1 .8 .9 .0 .2 .9 .7 .7 .8

P e r io d 8

8 2 9 9 3 1 0 0 1 9 7 6 6

70

P e r io d 7

0 1 2 3

4 4 3 3 4 4 4 4 4 3 3 3 3

2 0 1 3 /1 4

P e r io d 6

1 2 3 4 5 6 7 8 9 1 1 1 1

2 0 1 2 /1 3

P e r io d 5

d d d d d d d d d d d d d

2 0 1 1 /1 2

P e r io d 4

r io r io r io r io r io r io r io r io r io r io r io r io r io

2 0 1 0 /1 1

P e r io d 3

e e e e e e e e e e e e e

2 0 0 9 /1 0

P e r io d 2

P P P P P P P P P P P P P

2 0 0 8 /0 9

P e r io d 1

P e r io d

A c tu a l (2 0 1 3 )

T h e p e r c e n t a g e o f p r o p e r t ie s r e - le t w it h in 4 w e e k s in 2 0 1 3 / 1 4 is 5 7 .9 % w h ic h is b e t t e r t h a n t h e 2 0 1 2 / 1 3 e n d o f y e a r p e r fo r m a n c e o f 3 3 .5 % a n d b e t t e r t h a n t h e 2 0 1 1 / 1 2 y e a r e n d p e r fo r m a n c e o f 2 6 .1 % a n d b e t t e r t h a n t h e 2 0 1 0 / 1 1 p e r fo r m a n c e o f 3 1 .9 % a n d h ig h e r t h a n t h e 2 0 1 3 / 1 4 t a r g e t o f 3 3 % . A n a ly s is in d ic a t e s t h a t a p r o p o r t io n o f r e - le t s w h ic h m is s e d t h e 4 w e e k t a r g e t w e r e r e - le t in 5 t o 8 w e e k s ( 2 4 .6 % ) . A f u r t h e r a n a ly s is o f t h e 5 t o 8 w e e k b a n d s h o w s t h a t 9 .6 % o f p r o p e r t ie s w e r e le t in 5 w e e k s 7 .0 % in 6 w e e k s , 4 .9 % in 7 w e e k s a n d 3 .0 % in 8 w e e k s . T h e a v e r a g e t im e t o r e - le t a C o u n c il h o u s e in E a s t A y r s h ir e is c u r r e n t ly 4 6 .0 d a y s c o m p a r e d t o 6 3 d a y s a t t h e e n d o f 2 0 1 2 /1 3 , 6 8 d a y s a t th e e n d o f 2 0 1 1 /1 2 , 6 0 d a y s a t th e e n d o f 2 0 1 0 /1 1 , 4 6 d a y s a t t h e e n d o f 2 0 0 9 / 1 0 , 4 9 d a y s a t t h e e n d o f 2 0 0 8 / 0 9 a n d 4 8 d a y s in 2 0 0 7 / 0 8 .

9 of 19


H o m e le s s n e s s : N u m b e r o f p e o p le a s s e s s e d a s h o m e le s s o r p o te n tia lly h o m e le s s A c tu a l (2 0 1 2 )

7 8 7 3 1

45

6

30

19

25

40 35

20

4

15

25 43 17

10

0

N a r r a tiv e T p p o a 2 p

Im p r o v e m e n t A c tio n

P e r io d 1 3

5 P e r io d 1 2

1 1 1 2 2

0 9 7 6 7 6 4 4 5

P e r io d 1 1

4 4 2 3 3 3 3 3 3

0 2 6 3 0 2 0 8 6 8 5 5 0

P e r io d 1 0

5 3 4 4 5 6 4 3 4 2 3 3 4

9 4 8 3 9 9 5 6 7 4 1 1 3

P e r io d 9

5 4 6 6 4 4 4 4 4 3 5 4 5

0 2 5 4 9 1 6 5 3 7 2 8 6

P e r io d 8

7 4 5 4 4 5 4 4 5 2 3 6 7

50

P e r io d 7

0 1 2 3

2 0 1 3 /1 4

P e r io d 6

1 2 3 4 5 6 7 8 9 1 1 1 1

2 0 1 2 /1 3

P e r io d 5

d d d d d d d d d d d d d

2 0 1 1 /1 2

P e r io d 4

r io r io r io r io r io r io r io r io r io r io r io r io r io

2 0 1 0 /1 1

P e r io d 3

e e e e e e e e e e e e e

2 0 0 9 /1 0

P e r io d 2

P P P P P P P P P P P P P

2 0 0 8 /0 9

P e r io d 1

P e r io d

A c tu a l (2 0 1 3 )

h e le v e l o f h o m e le s s a s s e s s m e n t s u n d e r t a k e n is a f f e c t e d b y t h e le v e l o f r e s e n t a t io n s t o t h e H o u s in g O p t io n s T e a m . It s h o u ld b e n o t e d t h a t w it h a ll c a s e s r e s e n t in g a s h o m e le s s t h e r e is a p r o c e s s t im e la g . C u m u la t iv e a s s e s s e d a s h o m e le s s r p o t e n t ia lly h o m e le s s in 2 0 1 3 / 1 4 a r e 1 3 4 . T h e a v e r a g e n u m b e r o f h o m e le s s s s e s s m e n t s in 2 0 1 3 / 1 4 is 1 9 .1 c o m p a r e d w it h 3 2 in 2 0 1 2 / 1 3 , 4 2 in 2 0 1 1 / 1 2 a n d 5 0 in 0 0 1 0 / 1 1 . A ll c lie n t s id e n t if ie d a s n o t b e in g h o m e le s s a t t h e t im e o f p r e s e n t a t io n a r e r o v id e d w it h in f o r m a t io n a n d a d v ic e t o p r e v e n t h o m e le s s n e s s .

10 of 19


H o m e le s s n e s s : P e r c e n ta g e o f r e p e a t h o m e le s s n e s s w ith in o n e y e a r A c tu a l (2 0 1 2 )

0 0 0 0 0 0 0

.0 .0 .0 .0 .0 .0 .0

% % % % % % %

9 8 7 6 5 4 3 2 1 0

N a r r a tiv e

Im p r o v e m e n t A c tio n

P e r io d 1 3

% % % % % % % % % % % % %

P e r io d 1 2

.0 .6 .7 .8 .1 .8 .9 .0 .0 .0 .0 .3 .9

P e r io d 1 1

0 5 3 2 8 2 2 8 0 0 0 9 5

P e r io d 1 0

1 0 .0 % 3 .3 % 1 3 .0 % 9 .3 % 8 .0 % 5 .2 % 7 .5 % 2 .6 % 4 .3 % 0 .0 % 2 .9 % 0 .0 % 1 0 .0 %

P e r io d 9

.9 % .7 % .6 % .0 % .2 % 1 1 .9 % 4 .3 % 1 0 .9 % 1 0 .6 % 2 .9 % 5 .9 % 7 .3 % 7 .5 %

P e r io d 8

4 3 4 5 4

10

P e r io d 7

0 1 2 3

1 0 .0 % 9 .0 % 7 .8 % 9 .9 % 1 0 .0 % 9 .3 % 9 .2 % 9 .8 % 1 0 .0 % 1 0 .3 % 9 .9 % 9 .5 % 9 .6 %

2 0 1 3 /1 4

P e r io d 6

1 2 3 4 5 6 7 8 9 1 1 1 1

2 0 1 2 /1 3

P e r io d 5

d d d d d d d d d d d d d

2 0 1 1 /1 2

P e r io d 4

r io r io r io r io r io r io r io r io r io r io r io r io r io

2 0 1 0 /1 1

P e r io d 3

e e e e e e e e e e e e e

2 0 0 9 /1 0

P e r io d 2

P P P P P P P P P P P P P

2 0 0 8 /0 9

P e r io d 1

P e r io d

A c tu a l (2 0 1 3 )

T h is f ig u r e f lu c t u a t e s t h r o u g h o u t t h e y e a r a n d c a n b e a f f e c t e d d is p r o p o r t io n a lly b y a r e la t iv e ly s m a ll n u m b e r o f r e p e a t e d h o m e le s s r e p r e s e n t a t io n s . In 2 0 1 2 / 1 3 t h e r e h a v e b e e n 8 r e p e a t h o m e le s s c a s e s . T h e c u r r e n t c u m u la t iv e r e p e a t h o m e le s s r a t e is 6 .0 % T h e c u r r e n t c u m u la t iv e r e p e a t h o m e le s s f ig u r e is lo w e r t h a n t h e 2 0 1 3 / 1 4 t a r g e t o f 7 % . H o u s in g t e a m s w ill c o n t in u e t o w o r k w it h t e n a n t s r e c e n t ly h o u s e d t o e n s u r e t h a t t h e y a r e a b le m a in t a in t h e ir t e n a n c ie s .

11 of 19


R e p a ir s : P e r c e n ta g e o f h o u s in g r e p a ir s c o m p le te d o n th e fir s t v is it A c tu a l (2 0 1 2 )

% % % % % % % % % % % % %

9 9 9 9 9 9 9 9 9 9 9 9 9

6 5 5 4 4 4 4 5 5 5 4 4 4

.2 .4 .0 .9 .6 .5 .2 .8 .9 .9 .9 .5 .6

% % % % % % % % % % % % %

9 9 9 9 9 9 9 9 9 9 9 9 9

6 6 7 3 5 6 6 5 5 7 4 6 6

.3 .4 .1 .7 .0 .1 .0 .3 .1 .2 .1 .0 .2

% % % % % % % % % % % % %

9 9 9 9 9 9 9

4 5 4 6 6 6 6

.7 .5 .3 .5 .3 .0 .5

% % % % % % %

90 80 70 60 50 40 30 20 10 0

N a r r a tiv e

Im p r o v e m e n t A c tio n

P e r io d 1 3

.5 .8 .4 .1 .9 .6 .9 .8 .0 .7 .5 .6 .2

P e r io d 1 2

3 2 2 3 2 3 4 2 3 4 3 3 3

P e r io d 1 1

9 9 9 9 9 9 9 9 9 9 9 9 9

P e r io d 1 0

% % % % % % % % % % % % %

P e r io d 9

.6 .6 .0 .8 .9 .2 .7 .2 .7 .2 .0 .4 .7

P e r io d 8

4 4 4 4 3 5 4 4 3 6 4 4 2

100

P e r io d 7

0 1 2 3

9 9 9 9 9 9 9 9 9 9 9 9 9

2 0 1 3 /1 4

P e r io d 6

1 2 3 4 5 6 7 8 9 1 1 1 1

2 0 1 2 /1 3

P e r io d 5

d d d d d d d d d d d d d

2 0 1 1 /1 2

P e r io d 4

r io r io r io r io r io r io r io r io r io r io r io r io r io

2 0 1 0 /1 1

P e r io d 3

e e e e e e e e e e e e e

2 0 0 9 /1 0

P e r io d 2

P P P P P P P P P P P P P

2 0 0 8 /0 9

P e r io d 1

P e r io d

A c tu a l (2 0 1 3 )

12 of 19


S tr e e t L ig h tin g : P e r c e n ta g e o f r e p a ir s c o m p le te d w ith in 7 d a y s . A c tu a l (2 0 1 2 )

P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar

2 0 0 8 /0 9 9 9 9 9 9 9 9 9 9 9 9 9

6 4 8 9 5 7 8 6 3 5 8 8

.7 .8 .8 .6 .9 .9 .7 .4 .4 .5 .0 .8

% % % % % % % % % % % %

2 0 0 9 /1 0 9 9 9 9

6 6 8 9

.7 % .9 % .3 % .8 % 1 0 0 .0 % 9 8 .4 % 9 6 .1 % 9 8 .8 % 9 8 .6 % 9 8 .9 % 9 9 .5 % 9 8 .9 %

2 0 1 0 /1 1 9 9 9 9 9 9 9 9 9 9 9 9

4 9 8 8 9 9 8 9 2 8 9 5

.8 .1 .7 .7 .1 .6 .2 .5 .1 .0 .6 .8

% % % % % % % % % % % %

2 0 1 1 /1 2 9 9 9 9 9 9 9 9 8 9 9 9

6 9 9 6 5 5 6 7 9 7 9 9

.8 .5 .2 .0 .9 .8 .5 .4 .0 .8 .7 .8

% % % % % % % % % % % %

2 0 1 2 /1 3 9 9 9 9 9 9 9 9 9 9 9 9

8 7 8 7 8 5 9 8 5 9 7 8

.0 .8 .0 .8 .5 .0 .1 .5 .4 .9 .6 .5

% % % % % % % % % % % %

2 0 1 3 /1 4 9 9 9 9 9 9

7 8 3 0 9 5

.6 .0 .1 .4 .7 .9

% % % % % %

A c tu a l (2 0 1 3 )

100 90 80 70 60 50 40 30 20

N a r r a tiv e

M ar

Feb

Jan

D ec

N ov

O ct

Sep

Aug

Jul

Jun

M ay

0

Apr

10

Im p r o v e m e n t A c tio n

W h ile p e r f o r m a n c e w a s d o w n f r o m t h e e x c e p t io n a lly h ig h f ig u r e la s t m o n t h , it w a s s t ill a b o v e o u r 9 5 % t a r g e t . T h e n u m b e r o f f a u lt s in c r e a s e d b y o v e r 1 6 % o n la s t m o n t h b u t is s t ill o v e r 2 0 % b e lo w t h e s a m e p e r io d la s t y e a r .

13 of 19


P la n n in g A p p lic a tio n s : P e r c e n ta g e o f h o u s e h o ld e r p la n n in g a p p lic a tio n s d e te r m in e d w ith in tw o m o n th s A c tu a l (2 0 1 2 )

.8 % .0 % .3 % .5 % .4 % .3 % .3 % .3 % 1 0 0 .0 % 9 3 .8 % 1 0 0 .0 % 1 0 0 .0 %

3 5 7 4 4 6 5 6

5 3 3 1 6 2 2 1

.3 % .3 % .7 % .7 % .0 % .5 % .0 % .5 % 1 0 0 .0 % 7 1 .4 % 3 6 .4 % 4 5 .5 %

3 5 8 8 9 8 8 9 6 9 9 9

7 2 0 8 2 3 3 2 6 0 0 1

.5 .6 .0 .9 .9 .3 .3 .8 .7 .9 .0 .0

% % % % % % % % % % % %

1 0 0 .0 % 1 0 0 .0 % 8 6 .7 % 8 8 .2 % 9 1 .0 % 8 5 .0 %

100

80

60

40

20

0

N a r r a tiv e W h ile t h is is lo w e r t h a n t h e p r e v io u s m o n t h s ig n if ic a n t b a c k o f f ic e d e v e lo p m e n t w o r k is c o n t in u a lly o n g o in g t o r a is e a n d m a in t a in t h is le v e l o f p e r f o r m a n c e w it h in t h e s e t y p e s o f a p p lic a t io n s .

M ar

8 2 3 8 6 3 6 3

Feb

7 9 8 8 8 7 9 8

Jan

% % % % % % % % % % % %

D ec

.3 .5 .8 .9 .7 .5 .9 .7 .3 .2 .6 .6

N ov

4 0 7 6 6 8 1 6 8 2 3 8

120

O ct

6 7 7 7 4 3 5 8 7 5 7 6

2 0 1 3 /1 4

Sep

% % % % % % % % % % % %

2 0 1 2 /1 3

Aug

.0 .7 .2 .1 .0 .0 .8 .1 .1 .6 .9 .4

2 0 1 1 /1 2

Jul

5 5 4 8 3 0 7 3 3 7 1 9

2 0 1 0 /1 1

Jun

6 7 8 4 4 3 4 2 2 4 3 3

2 0 0 9 /1 0

M ay

Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar

2 0 0 8 /0 9

Apr

P e r io d

A c tu a l (2 0 1 3 )

Im p r o v e m e n t A c tio n C o n t in u e w it h c u r r e n t im p r o v e m e n t p la n t o c o n s is t e n t ly im p r o v e p e r f o r m a n c e t o r a is e t h e s t a n d a r d s w it h in t h e S e r v ic e .

14 of 19


P la n n in g A p p lic a tio n s : P e r c e n ta g e o f n o n - h o u s e h o ld e r p la n n in g a p p lic a tio n s d e te r m in e d w ith in tw o m o n th s A c tu a l (2 0 1 2 )

P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar

2 0 0 8 /0 9 3 5 4 3 2 1 3 1 1 2 3 2

7 1 1 4 8 0 1 4 4 1 2 0

.5 .6 .1 .7 .0 .8 .4 .8 .8 .4 .3 .0

% % % % % % % % % % % %

2 0 0 9 /1 0 2 4 4 4 2 1 2 5 3 4 1 7

7 4 1 6 5 7 2 0 2 0 3 2

.8 .6 .2 .5 .0 .6 .2 .0 .3 .0 .5 .5

% % % % % % % % % % % %

2 0 1 0 /1 1 6 4 6 5 6 4 4 4 5 5 4 5

3 5 0 0 5 8 9 3 7 8 8 5

.6 .5 .0 .0 .5 .5 .0 .5 .1 .3 .6 .2

% % % % % % % % % % % %

2 0 1 1 /1 2 2 2 5 5 5 4 2 4 3 2 2 3

6 7 3 5 3 7 3 1 3 4 0 8

.5 .5 .5 .0 .7 .4 .9 .9 .3 .2 .0 .5

% % % % % % % % % % % %

2 0 1 2 /1 3 3 4 4 5 7 4 6 7 7 5 1 5

8 5 0 5 9 2 3 3 0 6 9 3

.5 .0 .4 .3 .2 .3 .6 .3 .0 .7 .2 .3

% % % % % % % % % % % %

2 0 1 3 /1 4 4 6 6 5 6 6

7 1 9 5 5 7

.3 .1 .7 .6 .8 .7

% % % % % %

A c tu a l (2 0 1 3 )

80 70 60 50 40 30 20

N a r r a tiv e W h ile t h is is s lig h t ly h ig h e r t h a n t h e p r e v io u s m o n t h s ig n if ic a n t b a c k o f f ic e d e v e lo p m e n t w o r k is c o n t in u a lly o n g o in g t o r a is e a n d m a in t a in t h is le v e l o f p e r f o r m a n c e w it h in t h e s e t y p e s o f a p p lic a t io n s .

M ar

Feb

Jan

D ec

N ov

O ct

Sep

Aug

Jul

Jun

M ay

0

Apr

10

Im p r o v e m e n t A c tio n C o n t in u e w it h c u r r e n t im p r o v e m e n t p la n t o c o n s is t e n t ly im p r o v e p e r f o r m a n c e t o r a is e t h e s t a n d a r d s w it h in t h e S e r v ic e .

15 of 19


A tte n d a n c e : P u p il A tte n d a n c e R a te s . A c tu a l (2 0 1 2 )

P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar

2 0 0 8 /0 9

2 0 0 9 /1 0

2 0 1 0 /1 1

2 0 1 1 /1 2

2 0 1 2 /1 3

2 0 1 3 /1 4

100

9 3 .0 % 9 3 .1 % 9 3 .2 % 0 .0 % 9 6 .2 % 9 4 .9 % 9 4 .2 % 9 4 .2 % 9 3 .8 % 9 3 .5 % 9 3 .4 % 9 3 .4 %

9 3 .4 % 9 3 .6 % 9 3 .5 % 0 .0 % 9 5 .3 % 9 4 .2 % 9 3 .3 % 9 3 .4 % 9 3 .0 % 9 2 .8 % 9 2 .9 % 9 2 .9 %

9 2 .9 % 9 3 .0 % 9 2 .8 % 0 .0 % 9 4 .3 % 9 4 .7 % 9 4 .5 % 9 4 .0 % 9 3 .3 % 9 3 .1 % 9 3 .2 % 9 3 .2 %

9 3 .2 % 9 3 .2 % 9 3 .0 % 0 .0 % 9 5 .0 % 9 4 .8 % 9 4 .4 % 9 4 .4 % 9 3 .6 % 9 3 .7 % 9 3 .8 % 9 3 .6 %

9 3 .8 % 9 3 .5 % 9 3 .5 % 0 .0 % 9 5 .1 % 9 4 .7 % 9 4 .5 % 9 4 .1 % 9 3 .7 % 9 3 .3 % 9 3 .5 % 9 3 .4 %

9 3 .5 % 9 3 .4 % 9 3 .4 % 0 .0 % 9 5 .3 % 9 5 .0 %

90

A c tu a l (2 0 1 3 )

80 70 60 50 40 30 20

N a r r a tiv e A t t e n d a n c e f o r t h e m o n t h o f S e p t e m b e r w a s 9 5 .0 % r a n g in g f r o m 9 3 .3 % in s e c o n d a r y s c h o o ls t o 9 6 .3 % in p r im a r y s c h o o ls . T h e s e f ig u r e s a r e in lin e w it h s im ila r r e p o r t in g p e r io d s a n d r e f le c t t h e p a t t e r n s o f a t t e n d a n c e o v e r t h e c o u r s e o f t h e s c h o o l s e s s io n .

M ar

Feb

Jan

D ec

N ov

O ct

Sep

Aug

Jul

Jun

M ay

0

Apr

10

Im p r o v e m e n t A c tio n S c h o o ls m u s t r e m a in v ig ila n t in m o n it o r in g a t t e n d a n c e in p a r t n e r s h ip w it h p a re n ts/ca re rs.

16 of 19


E x c lu s io n s : N u m b e r o f e x c lu s io n in c id e n ts . A c tu a l (2 0 1 2 )

P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar

2 0 0 8 /0 9

2 0 0 9 /1 0

2 0 1 0 /1 1

2 0 1 1 /1 2

2 0 1 2 /1 3

2 0 1 3 /1 4

100

36 70 86 0 24 76 70 123 51 94 85 150

34 97 58 0 28 84 56 86 49 85 68 137

35 72 72 0 42 85 52 115 41 103 56 77

12 83 51 0 50 58 78 104 54 88 78 84

42 64 58 0 36 86 90 99 60 62 61 90

42 57 47 0 24 69

90

A c tu a l (2 0 1 3 )

80 70 60 50 40 30 20

N a r r a tiv e E x c lu s io n s in S e p t e m b e r s t a n d a t 6 9 , s e v e n t e e n f e w e r in c id e n t s t h a n t h e s a m e p e r io d la s t y e a r . E x c lu s io n s p e r 1 0 0 0 s t a n d a t 4 .3 a r e d u c t io n f r o m 5 .4 in t h e s a m e p e r io d la s t y e a r . F ig u r e s f o r b o t h m e a s u r e s a r e t h e 2 n d lo w e s t in t h e p a s t 5 y e a r s .

M ar

Feb

Jan

D ec

N ov

O ct

Sep

Aug

Jul

Jun

M ay

0

Apr

10

Im p r o v e m e n t A c tio n S c h o o ls s h o u ld c o n t in u e t o im p le m e n t p o s it iv e b e h a v io u r s t r a t e g ie s a n d r e s t o r a t iv e p r a c t ic e s t o e n s u r e t h a t a ll c h ild r e n a n d y o u n g p e o p le b e n e f it f r o m s t r o n g p e r s o n a l d is c ip lin e a n d a c o m m it m e n t t o t h e ir le a r n in g .

17 of 19


C h ild r e n R e p o r te r : P e r c e n ta g e o f r e p o r ts s u b m itte d to S C R A b y th e d u e d a te . A c tu a l (2 0 1 2 )

1 2 2 4 1 4 3 4 4 4 3 5

7 3 2 2 6 7 7 6 1 5 3 8

.3 .9 .6 .9 .7 .6 .5 .9 .9 .7 .3 .5

% % % % % % % % % % % %

8 6 4 6 6 3 6 7 8 8 9 6

2 4 5 9 0 1 3 6 4 1 5 1

.5 .0 .0 .0 .5 .8 .0 .7 .0 .0 .2 .5

% % % % % % % % % % % %

5 5 5 4 6 6 8 9 7 7 7 6

4 2 2 8 8 3 4 1 8 9 4 8

.8 .6 .4 .4 .8 .6 .9 .0 .1 .0 .0 .0

% % % % % % % % % % % %

7 6 6 9 6 8 8 7 8 8 8

6 3 8 1 7 7 9 5 6 1 8

.5 % .3 % .6 % .4 % .5 % .0 % .3 % .0 % .7 % .1 % .2 % 0 .0 %

2 0 1 3 /1 4 6 7 5 6 8 8

9 7 3 5 0 7

.7 .8 .6 .7 .0 .5

% % % % % %

100 90 80 70 60 50 40 30 20

N a r r a tiv e

M ar

Feb

Jan

D ec

N ov

0

O ct

10 Sep

% % % % % % % % % % % %

2 0 1 2 /1 3

Aug

.7 .2 .9 .7 .6 .8 .5 .9 .4 .0 .2 .5

2 0 1 1 /1 2

Jul

1 8 8 6 5 0 5 2 5 4 8 3

2 0 1 0 /1 1

Jun

2 1 1 1 1 3 1 1 1 6 1 1

2 0 0 9 /1 0

M ay

Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar

2 0 0 8 /0 9

Apr

P e r io d

A c tu a l (2 0 1 3 )

Im p r o v e m e n t A c tio n

18 of 19


H o m e c a r e : P e r c e n ta g e o f h o m e c a r e c lie n ts a g e d 6 5 + r e c e iv in g P e r s o n a l C a r e . A c tu a l (2 0 1 2 )

9 9 9 9 9 9 9 9 9 9 9 9

5 5 5 5 5 5 6 6 6 6 6 7

.5 .9 .8 .9 .9 .9 .4 .6 .6 .6 .6 .0

% % % % % % % % % % % %

9 9 9 9 9 9 9 9 9 9 9 9

7 7 7 7 7 7 7 7 7 7 7 8

.0 .6 .7 .7 .5 .8 .8 .7 .8 .6 .8 .2

% % % % % % % % % % % %

9 9 9 9 9 9

7 8 7 8 6 8

.9 % .0 % .8 % .2 % .8 % .1 % 1 0 0 .0 % 9 8 .0 % 9 8 .0 % 9 8 .0 % 9 9 .0 % 9 8 .5 %

9 9 9 9 9 9 9 9 9 9 9 9

9 9 9 9 9 9 9 8 9 8 9 8

.0 .0 .0 .0 .0 .0 .0 .7 .0 .7 .0 .6

% % % % % % % % % % % %

2 0 1 3 /1 4 9 9 9 9 9 9

9 9 9 9 9 9

.0 .0 .0 .0 .0 .0

% % % % % %

100 90 80 70 60 50 40 30 20

N a r r a tiv e

M ar

Feb

Jan

D ec

N ov

0

O ct

10 Sep

% % % % % % % % % % % %

2 0 1 2 /1 3

Aug

.8 .1 .4 .8 .0 .6 .3 .5 .5 .7 .0 .2

2 0 1 1 /1 2

Jul

2 3 3 3 4 5 4 4 4 4 5 5

2 0 1 0 /1 1

Jun

9 9 9 9 9 9 9 9 9 9 9 9

2 0 0 9 /1 0

M ay

Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar

2 0 0 8 /0 9

Apr

P e r io d

A c tu a l (2 0 1 3 )

Im p r o v e m e n t A c tio n

19 of 19

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