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IT, Data & Communication Infrastructure Specialists Innovation and Excellence Ramtech Computing provides cutting edge solutions and innovative services that are tailored to ensure technology enhances and streamlines your business model.

Server Security & Disaster Recovery Ramtech provides solutions to safeguard the security of your servers and your data. We have the technical expertise to implement and manage disaster recovery systems, specifically designed to minimise data loss and business downtime. Our solutions are designed to make your business more productive.

Simplified Pricing We provide a comprehensive range of solutions that can be customised to suit your specific business needs. We have products that range from monitoring and oversight, right through to 100% fixed price solutions that include all hardware, infrastructure and maintenance. Our aim is to listen to your goals and objectives and provide the best solution that enables you to concentrate on your core business objectives. Let us focus on your IT and communications.

Professionals with the Technical Expertise Our team of dedicated professionals are leaders in their field who strive to constantly exceed client expectations. This is what we do, and we’ve been doing it for over 20 years!

Technology Driven


Solutions Oriented


Business Minded

Server Maintenance and Support Service Description

Business Basic

Business Professional

Business Premium

Business Ultimate

Remote Management & Monitoring

Automated Maintenance

Inventory and Asset Audit

Updates and Patch Deployment

Remote Support

Onsite Support

Backup Management

Modification, Addition or Change

Disaster Recovery

Third Party Application Support

Third Party Provider Liaison Support

Remote Support — Network Infrastructure

On-site Support — Network Infrastructure

3 Hours

2 Hours

1 Hour

30 Minutes

2 Hours

2 Hours

2 hours

2 hours

Telephone Help Desk Support (Business Hours)

Monthly Reporting

PC / Laptop / Mobile Device / Printer support

Upgrades, Projects & Project Management





12 months

12 months

12 months

12 months

Business Hour Response (Target Time) After Hours Support After Hours Response (Target Time)

Monthly Fee Per Server (ex GST) Minimum Contract Length Definitions & Notes:  

 

Business Hours: After Hours:

 

Monday to Friday: Weekends & Public Holidays: Monday to Friday: Monday to Friday: Services included Services not included

08:30 09:00 06:00 17:00

— — — —

17:00 17:00 08:30 20:00

     

Initial setup & Installation costs not included Services not included will be invoiced on a time and material basis (in 5 minute increments) Services do not include hardware or software All software must be legal and licensed copies All prices exclude GST Pricing valid for contracts commencing in: 2012

To find out more or to get a free, no obligation, assessment of your current IT infrastructure:

1300 11 77 16 Technology Driven ◊

Solutions Oriented

Business Minded

Ramtech Server Support  

Brochure outlining Ramtech's server support plans

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