2020 Hoyle Buyer Book

JOHN & CANDI HOYLE REALTORS®

OPENING DOORS OF OPPORTUNIT Y

MEET JOHN & CANDI HOYLE Just as you should expect great things from your real estate company, you shouldn’t be satisfied with just any Realtors®.

Candi & John Hoyle can offer you the services of two experienced and successful real estate professionals who have an unequaled record of performance. They are full-time Realtors® who have provided real estate services in the San Ramon Valley and beyond since 1984, and are members of Dudum Real Estate Group’s prestigious President’s Club.

In addition to having 33+ years of local real estate experience, Candi’s qualifications include being a member of Alain Pinel’s President’s Club; one of the Top 100 Coldwell Banker agents in Northern California in 2002 and 2003; and a Certified Relocation Specialist. Her own relocation experiences, which include ten personal corporate moves, provides Candi with a unique understanding of the challenges and uncertainties of moving to a new area. Her knowledge of the local real estate market and her ability to use that knowledge to her client’s advantage is unparalleled.

John’s 21+ years of corporate and residential real estate experience provides valuable insight that can help you when marketing and selling your home. His seasoned negotiating skills will be working for you whether you buy or sell.

The Hoyle’s intimate knowledge of the local real estate market is combined with extensive marketing and sales skills. The result is a powerful and effective team that has helped their clients buy and sell hundreds of San Ramon Valley homes working for you!

PERSONAL, DEDICATED SERVICE...

• Over 33+ Years of Local Real Estate Experience • 100% Commitment to Client Satisfaction • Proven Local Performance

• Relocation Specialists • Local Network • Preparing Your Home For Sale

• Our Team Manages the Process For You

• Resources For Repairs, including Dudum RE | Concierge

• Two Full Time Real Estate Professionals plus Jane Kass, our Transaction Coordinator

• We represent you through Disclosures, Inspections, and Escrow

• Extensive Corporate Relocation Resources

• Experienced Master Negotiators

• Personal Relocation Network

• Eye-catching Print and Digital Marketing

...AND A TRACK RECORD OF SUCCESS 208 Bristol Court, Danville 269 Jasmine Way, Danville 143 Provence Rd, Danville 2709 Oak Rd, Walnut Creek 156 Canyon Green Pl, San Ramon 5360 Blackhawk Dr, Danville 102 Greenwich Court, San Ramon 28 Deer Meadow Pl, Danville 1113 Trowbridge Way, Danville 180 Tivoli Ln, Danville 2413 Wood Hollow Dr, Livermore 2009 Colmar St, Danville 7989 Bellina Street, Dublin 125 Camino Encanto, Danville 302 Newcastle Ln, Danville 2007 Saint George Rd, Danville 710 Genoa Court, Danville 4 Windover Ter, Danville 71 Highbridge Court, Danville 4159 Greenwich Dr, San Ramon

319 Mountain Ridge Dr, Danville 13 La Vista Way. Danville 111 Shelterwood Ln, Danville 350 Laurel Drive, Danville 741 Highbridge Ln, Danville 3125 Griffon St W, Danville 2145 Canyon Oak Ln, Danville 4 Auburn Court, Danville 301 Kauai Court, San Ramon 121 Alvern Court, Alamo 990 Wellborne Ct, Walnut Creek 1487 Asterbell Drive, San Ramon 160 Doris Dr, Pleasant Hill 2117 Gill Port Ln, Walnut Creek 3141 Padre St, Lafayette 173 Doris Dr, Pleasant Hill 599 Zephyr Cir, Danville 2400 Heatherleaf Ln, Martinez 394 S Overlook Dr, San Ramon 50 Bent Oak Court, Danville

9956 Broadmoor Dr, San Ramon 820 Glasgow Cir, Danville 3926 Fairlands Dr, Pleasanton 2441 Tassajara Ln, Danville 40 Country Hills Court, Danville 7963 Cherrywood Ct, Pleasanton 475 Veda Dr, Danville 3862 Sheffield Cir, Danville 526 Zenith Ridge Dr, Danville 406 Pine Ridge Dr, San Ramon 131 Alta Vista Way, Danville 2020 Crater Peak Way Antioch 3507 Stone Pl, Antioch 42 St Maurice Court, Danville 1459 Entrada Verde, Alamo 198 Copper Ridge Rd, SanRamon 2102 Presidio Court, Danville 2068 Highland Dr, Concord 300 Livorna Heights Rd, Alamo 642 Palomino Dr, Pleasanton

A complete list of John & Candi’s transactions is available upon request.

“RECOMMENDED HIGHLY”

“THOROUGHLY PROFESSIONAL”

“We were pleased with all of Candi and John’s

“I am writing this unsolicited testimonial

marketing efforts and felt that they did

about Candi because she deserves every

everything possible to maximize the

bit of it. She is an outstanding experienced

exposure and selling price of our home.

Realtor…. She sold my house for $50,000 more

Candi…made what could have been a much

than any other Realtor suggested. She works

more difficult process seem less so… The entire

the longest hours of any Realtor I’ve met, and

Hoyle team did an excellent job and set the

yet remained thoroughly professional and detail

example for excellence in customer service. We

oriented…I would have no hesitation asking for

recommend Candi highly to anyone in need of

her service again. You don’t meet realtors like

a truly professional realtor who cares and has

this often.”

the experience and skills to deliver excellent

— DR. ANDREW CHAN

results.”

— TOM & CINDY BOYD

“...LIKE WE WERE YOUR ONLY CLIENTS.” “BEST POSSIBLE SERVICE” “It was a real joy to have worked with Candi and John Hoyle. The Hoyle’s exemplify all that is great about working with true residential real estate professionals. Candi was tireless in touring Mary Lou and me throughout the Valley in search of neighborhoods and appropriate home styles. John has been diligent in continuing to send us information on new product for sale in the Pleasanton market. If the opportunity presents itself I would love to make a personal referral to the Hoyle’s. I know that they will treat a prospect with the best possible service.”

— DOUG EMERICH

“Little did we know how blessed we were when we chose you to represent us as our agents. You gave us a thorough understanding of the area and our options. In spite of the fact that you are a successful team, and represent multiple buyers and sellers at any given time, you always made us feel like we were your only clients.”

— JOE AND DIANNA GALLAGHER

YOUR COMPREHENSIVE GUIDE TO BUYING A HOME You are about to embark on an exciting journey of finding your next home.

Dudum Real Estate Group’s in-depth guide offers home buyers a detailed overview of the process of buying a home. Throughout the entire process, your Dudum Real Estate agent will support you every step of the way, and will even continue to serve you long after you move in.

This package has been prepared for you to help explain the process and help you familiarize yourself with the various activities, documents, and procedures that you will encounter while purchasing your home. Purchasing a home is a very important decision and one of the biggest financial decisions you will make in your life. In fact, most people only buy a few homes in their lifetime. We have the tools to make sure that you are well-equipped with up-to-date information to aid in your decision. We hope you find this home buying guide a valuable resource on your journey.

Dudum Real Estate Group has the experience, market knowledge, and resources to support you in achieving your dreams of home ownership and we look forward to the opportunity of working with you.

HOME BUYING BUYING A HOME IS A BIG DECISION The more prepared you are at the beginning, the less overwhelming and chaotic the buying process will be. From the initial planning to selecting the home that’s right for you, there are many steps throughout the buying process. At Dudum Real Estate Group, we are here to guide you through every step of the process.

HERE ARE SOME INTERESTING POINTS FOR YOU TO REVIEW: A buyer’s agent represents the consumer who is purchasing the property in the real estate transaction, not the seller. The buyer’s agent works directly for the buyer and has their clients’ best interests in mind throughout the entire process. Purchasing real estate is a complex transaction with many details that must be handled appropriately.

In the majority of home sales, the seller will have their own representation. Wouldn’t you want to have equal, complete, and fair representation in the real estate transaction on your end as well?

AN OVERVIEW OF THE PROCESS • • • • • • • • • • • • •

Selecting the right lender to help navigate the loan process Forming a “wish list” Implementing a home search Homework (studying the neighborhoods) Making an offer and explaining the complexities of a contract Discussing the importance and risks of your earnest money deposit Negotiating throughout escrow process (purchase price, repairs, timelines, etc.)

Inspections/appraisals Contingency removals Moving preparation and relocation assistance, if needed Close of escrow Your big move!

After close/getting settled follow up

“We never would have thought of anyone but Dudum Real Estate Group to escort us through our journey of buying a home. Their insight and patience meant so much to us. We always felt we were in great hands.”

THE AHITUV FAMILY

DUDUM REAL ESTATE GROUP Opening Doors of Opportunity Dudum Real Estate Group was founded in 2010 by Julie Dudum Del Santo and is one of the preeminent and finest independently owned real estate brokerages in the East Bay. With offices in Walnut Creek, Lamorinda, Danville, and Brentwood, Dudum Real Estate Group is comprised of highly motivated, resourceful, and successful real estate professionals who work collectively to give our clients the best possible real estate buying and selling experience. At the core of our business philosophy is a commitment to extraordinary service, cooperation, honesty, and communication.

Our dynamic group equips and educates ourselves regularly so that you can always rely on the accuracy of the information we give you. We are geographically situated throughout the communities in which we serve and we utilize many networks, modern real estate tools, and resources to guarantee that our clients gain the quickest, most complete, and reliable access to properties throughout the East Bay. Our team of knowledgeable and competent experts cover a wide territory from the Oakland/Berkeley area, continuing east along Highway 24, throughout Lamorinda, the communities along both sides of Highway 680 up to 580, as well as East County serviced by Highway 4.

BUYER REPRESENTATION Dudum Real Estate Group is one of the fastest growing and leading real estate companies in the greater East Bay.

A PROVEN APPROACH At Dudum Real Estate Group, we believe buying or selling a home requires a wide array of skills and expertise to ensure that our clients have a clear advantage in an often unexpected real estate market. We continuously look to build upon our expert knowledge so that we may effectively understand current opportunities and challenges in the industry. Our agents are focused on delivering unparalleled results and are committed to exceeding our clients’ expectations with our professionalism, industry knowledge, and innovation.

When you work with Dudum Real Estate Group, you’ll have an experienced team from start to finish, who are all dedicated to delivering beyond stellar results.

THE POWER OF NEGOTIATING The art of negotiation is being able to walk away.

The skill is not having to.

Our goal is to help you buy the right property at the best price.

YOUR INTERESTS COME FIRST Buying a home is one of the most important purchases you will make in a lifetime and working with the right agent to make this happen is crucial. At Dudum Real Estate Group, you will have a partner in the process who will work diligently and effortlessly with you to ensure that this goal is fulfilled and that your best interests are favored.

In this process, keep in mind negotiation is a complex matter and all transactions are unique. Your agent will work with you to get the home you want — at the best possible price.

FINDING THE RIGHT HOME: THE SEARCH BEGINS Your Dudum Real Estate Group agent will help begin your search by narrowing your preferences to determine what homes fall within your particular parameters (affordability, size, and neighborhood). We will enlist all of the resources available to us including Multiple Listing Service (MLS), offmarket properties, new construction, Realtors In Motion Marketing Meetings, agent-to-agent networking, open houses, as well as HUD and bankowned properties. Your agent will also offer you the opportunity to be included in daily listing alerts, notifying you of properties that meet your criteria as they hit the market.

REAL ESTATE AT YOUR FINGERTIPS Our website is another great resource for information. You will find current homes for sale, open home calendars, market trends, statistics, and community information. Our Dudum Mobile App will put the latest listings in the palm of your hand and even guide you to all of the available homes around you, no matter where you are in the East Bay.

DUDUM.COM

We maintain a strong online presence through Dudum.com which has powerful searching tools, community reviews, marketing resources, and listing alert capabilities. Our website and blog attract over 20,000 unique visitors annually.

DUDUM MOBILE APP

Our mobile app provides the most accurate and up-todate property information at the touch of a screen!

You can access the property information you need including price, features, photos, and more! You can search listings, save properties, or share them with family and friends.

QUESTIONS TO CONSIDER

PREVIEWING PROPERTIES FOR YOU

• When would you like to move?

• How long have you been looking?

• What do you like most about your present home?

• What do you like least about your present home?

• What neighborhoods do you like?

• Are schools a factor? If so, which ones?

• What style of home would you like (i.e. traditional or contemporary)?

• What property condition are you looking for (i.e. fixer-upper, new construction)?

If interested in new construction, please ask your agent about that specific process.

• Is your home currently on the market?

How long has it been on the market?

What is the asking price?

• Do you need to sell your home to buy?

• Do you need to be near public transportation or highways?

• Do you prefer to be in a location with close proximity to amenities?

• Are you the sole buyer or do you have partners?

• What features are you looking for: detached, condominium/loft, multiple units (flats), bedrooms (#), baths (#), square footage, separate dining room, eat-in kitchen, pool/no pool, etc.

Whenever possible, your agent will preview properties before showing them to you to ensure they meet your criteria.

While your agent will arrange a time to view new listings, keep yourself available to act on short notice when desirable or well-priced properties become available.

WEEKEND OPEN HOUSES You may wish to attend Saturday or Sunday open houses on your own. When doing so, please inform the agent holding the open house that you are working with a Dudum Real Estate Group agent and provide him or her with your agent’s name.

BROKER TOURS/CARAVANS Each Tuesday, Thursday, and Friday in the East Bay, new property listings are open to agents and brokers for viewing. Your agent will be attending those tours regularly and preview these homes with your specific wants and needs in mind. If there is a new listing that is appropriate for you, your agent will provide you with the address and arrange for a showing at your earliest convenience.

THE BEST APPROACH TO VIEWING A PROPERTY Each time you view a property, compare that property’s characteristics to your search parameters. If a specific home falls short on your desires, consider whether you can alter the home to make it acceptable. Some features are impossible to change, such as location, but other features can be changed or modified by painting, remodeling, or possibly making structural alterations.

FINANCIAL AND EMOTIONAL CONSIDERATIONS Once you have identified the property that meets your criteria and are prepared to make an offer, you will meet with your agent to discuss the best offer strategy. Is this property extremely desirable — one that could invite multiple offers? If the seller counters your offer and asks for a higher price, what is your top dollar? Does the property need improvement? How motivated is the seller? How motivated are you? What contingencies have you placed on the offer? Do you have to sell a property in order to purchase this one? Are you already pre-approved for a loan?

FINDING THE ONE When you see a property that meets most of your criteria and is a likely prospect, ask additional questions.

POSSIBLE QUESTIONS TO ASK SELLER Consult your agent to guide you through the following: Q. Are there any up-f ront inspections/ disclosure packets/reports? The seller may have a recent pest control, general contractor’s inspection, disclosures, or other reports available for review.

Q. What is the condition of the plumbing, heating, electrical system, and roof? If these systems are old, the cost to repair or replace should be considered and possibly included in your offer terms.

Q. Are there any signs of dampness or drainage issues? These conditions can be difficult and expensive to correct, but should always be asked and taken into consideration should there be any indication of such issues.

Q. Were improvements made and were they done with permits? Many properties in the East Bay have had improvements or additions completed without the benefit of permits and may or may not comply with local building and zoning codes. We can sometimes obtain a full disclosure package from the listing agent, which should include details on property improvements. Some of these answers may require a visit to the local city or county offices, and are not always able to be obtained prior to making an offer.

THE HOME BUYING PROCESS The home buying process is filled with many details that can greatly impact your experience. Your Dudum Real Estate Group agent will help by working with you and the appropriate vendors to properly guide you to a successful close.

2

DUE DILIGENCE

OPENING ESCROW

• Understand your objectives, priorities, and time frames • Discuss buying process overview • Examine local market conditions • Discuss lending qualification • Define agency relationship • Define how we will work together

• Tour properties that meet your home search criteria • Monitor market activity with listing alerts • Leverage dudum.com network for upcoming listings available for preview • Identify off-market, for-sale by-owner, and expired listings

• Buyer to choose and pay for escrow • Order preliminary title report (title company) • Deposit buyer’s funds into escrow account

LOAN PRE-APPROVAL

MAKE AN OFFER

SUBMIT HOME INFO TO LENDER

INSPECTION REVIEW

INSPECTIONS AND PROPERTY CONDITION • Conduct buyer inspections: property, pest, chimney, roof, pool, etc • Conduct second review of seller disclosures • Review Homeowner’s Association documents, if applicable

• If issues or concerns are discovered during inspections, we may attempt to negotiate repairs, credits or renegotiate price.

HOME INSURANCE • Buyer selects home insurance company and coverage • Submit insurance information to escrow

• Submit purchase contract to lender for processing • Schedule appraisal • Confirm contingency removal and loan condition dates

letter, and loan pre-approval • Present offer package and purchase contract in person, when possible • Negotiate the best possible price for your new home

• Underwriting file review • Appraisal completed and reviewed by lender • Final financing approval by lender

• Review comparable sales and discuss offer strategies • Review and sign all available disclosures and reports • Prepare detailed offer package including bank statements, introductory

LOAN UNDERWRITING AND APPRAISAL

• Obtain loan pre-approval letter from lenders • Determine budget and price range for home based on income, assets, and personal financial plan • Meet with tax and financial professional to understand benefits and ramifications of prospective purchase

HOME SHOPPING

INITIAL CONSULTATION

1

GETTING STARTED AND FINDING YOUR NEW HOME

CONTINGENCY REMOVAL • Upon complete client satisfaction with inspections, disclosures, loan documentation, and all other contractual obligations, contingencies will be removed

4

• Set up utilities: electricity, water, garbage, phone, internet, alarm, etc • Contact HOA office to schedule move-in, if applicable • Schedule move

• Review all closing and transaction costs • Sign loan documents • Provide cashier’s check or send wire for down payment and closing costs • Lender sends balance of funding to title company one business day prior to close

MOVING DETAILS

SIGN OFF AND LOAN FUNDING

RECORD AND CLOSE ESCROW • Deed is recorded in person at County Recorder’s office by title company representative • Obtain keys to your new home

FIRST THINGS FIRST

• Confirm property condition and completed repairs, if any • Property condition should be consistent with condition on date of ratification • Review walk-through checklist

FINAL WALK-THROUGH

SETTLING IN

• Change all locks on all doors and update security system, if applicable • Complete any planned repairs or improvements • Get acquainted with your new neighborhood and community

• Attend HOA meetings and meet your neighbors • Unpack, unwind, and enjoy your new home

CLOSING

• Provide resources for after-

GETTING ORGANIZED

sale homeowner needs • Be a referral resource for friends and family seeking this same great first-class service

3

POST TRANSACTION

AFTER SALE SERVICE

• Update estate plan and trust • Review all appliance and warranty materials • Schedule future required maintenance (re-seal counters, change/clean filters, etc) • File home warranty plan • Note upcoming property tax payments and supplemental property tax bill

MAKING THE OFFER Your Dudum Real Estate Group agent will help you construct a winning offer, taking into account current market conditions, competition, and fair market value.

SEVERAL FACTORS SHOULD BE CONSIDERED IN YOUR OFFER Purchase price. Having viewed other comparable properties, you will have a good idea of the value of your prospective home. Your agent can provide you with information about similar properties (comparables) in the neighborhood that have sold recently. This information will help establish fair market value and guide you to the right price.

Loan contingency. If you are obtaining a loan to finance the purchase of your home, your agent will structure a contract to allow reasonable time to obtain a loan from a lender of your choice and at terms which are acceptable to you. It often takes 2-3 weeks to obtain a loan commitment.

Inspections. In the majority of transactions, offers are made contingent upon obtaining and approving inspections on the property by licensed professionals.

This is to inform and protect the buyer about known and unknown conditions.

We generally recommend that two major inspections be conducted at a minimum: pest control and home, but some homes may warrant a sewer lateral, roof, chimney, pool, soils, drainage, well, etc.

Personal property. It is important to clearly identify all personal property that will be included or excluded from the sale.

PRESENTING AND NEGOTIATING YOUR OFFER Your Dudum Real Estate Group agent will represent you to the seller and seller’s agent in the best light possible to obtain an accepted offer. When presenting your offer, documents such as a loan pre-approval, financial statements, or other proof of funds are necessary for a complete package. Often times a personal note or photo from you, the buyer, can really add a nice touch and set you apart from the competition.

SUBMITTING YOUR DEPOSIT A good faith deposit must accompany your offer. This is usually a personal check or bank wire to a title company of your choice. Your agent will make arrangements for you to deposit your check directly with the escrow company and into the designated escrow account.

Buyers can also electronically transfer funds into escrow once offer is accepted.

ESCROW PROCESS Once your offer to purchase a home is accepted, the escrow begins. The mortgage lender orders the appraisal, copy of the preliminary title report, copy of your purchase agreement, and other supporting documentation. As it comes in, the documentation is checked for any irregularities and any additional items needed are requested.

APPRAISAL The appraisal is completed by a third party individual who is hired by your lender to generate a report that demonstrates to you, as well as the lender, that your home is worth what you are paying for it. This fee will be included in your closing cost figures provided by the lender.

LOAN SUBMISSION Once all the necessary documentation is in, the loan processor puts the loan package together, your loan agent prepares a cover letter, and your completed file is submitted for approval.

LOAN APPROVAL (UNDERWRITING) Loan approval, or underwriting, generally takes anywhere from 24-72 hours, and it may take slightly longer if mortgage insurance is required. Mortgage insurance

underwriting occurs when the borrower has less than 20 percent of the loan amount to put toward a down payment, and the lender then may require additional insurance for your loan. All parties are notified of the approval and any loan conditions that must be received before the loan can close. You may remove your loan and appraisal contingencies after all conditions are met.

LOAN DOCUMENTS ARE DRAWN Within 1-3 days after loan approval, the lender prepares your loan documents (including the note and deed of trust), which are sent to the title/escrow company. The escrow officer will call to set up an appointment when the papers are ready for your final signature. At that time, the escrow officer will tell you how much money you need to close escrow.

CLOSING Once all buyers have signed the loan documents, they are returned to the lender and the package is reviewed. If all forms have been properly executed, the lender sends the loan funds by wire transfer. Upon receipt of the wire, and once all buyer funds required to close are at the title company, the deed is released to be recorded at the county. This is the point at which you actually own your new home. Congratulations!

THE LOAN PROCESS For buyers financing their home, planning is crucial. This is one of the very first steps in home buying. Several factors should be considered to assure the loan process goes smoothly.

APPLICATION PROCESS

PRE-APPROVAL FOR A LOAN

You will sit down with a lender or mortgage broker who will ask you to complete a mortgage application and provide copies of your income and asset verification. Various fees and the down payment will be discussed at this time and you will receive an estimate for your closing costs.

An offer is not considered strong if it lacks a pre-approval letter from a reputable lender or local mortgage broker. A letter of approval or proof of funds assures the seller that you will be able to obtain the proposed financing and will not tie up the property needlessly.

Lenders will inquire about the following six critical factors: • Income

QUICK TIP! • 2 YEARS OF TAX RETURNS • 2 PAYSTUBS • 2 W2S • 2 RECENT BANK STATEMENTS

• Savings / capital / investments • Credit history • Debt level ratio • Employment history • Value of the home you wish to purchase Your Dudum Real Estate Group agent can recommend several reputable lending institutions from which you may obtain pre-approved financing.

YOUR LOAN IS A PHONE CALL AWAY...

At Dudum Real Estate Group, we have a long and successful relationship with Rick Olson, of Commerce Mortgage. This is a direct benefit to you, the client! Over the years, loans have become increasingly difficult to process and approve. Having Rick in-house keeps him and his staff only a phone call away for all of our clients. Whether it be an appraisal concern or a last minute underwriting need, this service allows us to maintain a high level of control for each file.

Rick does everything he can to assure borrowers receive the highest level of product knowledge and service that can be offered.

Rick has been an integral part of the mortgage industry for over 25 years. Working with CHM has given him the tools he needs to help all of his clients achieve their dream of homeownership. His nationwide network of mortgage lenders and wide range of home financing options means he can provide his clients with access to the lowest rates possible.

He looks forward to the opportunity to earn your business!

Direct: 925.627.2555 Fax: 925.476.0366 rolson@commercemtg.com 100 Pringle Avenue, Ste. 650 Walnut Creek, CA 94596

LIFE OF AN ESCROW Once your contract is accepted, the escrow begins. Working closely with your agent, title company, and lender will ensure a smooth and successful transaction.

Broker/Client Opens Escrow

Order Preliminary Report from Title Company

Order Statements of Identity on Buyers and Sellers and Clear General Index Matters

Receive and Review Preliminary Report

Order Beneficiary Statements at Client's Request

Order Seller Loan Demands

Receive Demands and Review then Notify Client

Receive Beneficiary Statement, Review Terms of Transfer, Notify Client

Forward Bills from Termite, Roofers, Appliance Inspection, and Home Warranty to an Escrow at Direction of Client

Receive Loan Documents from Lender

Prepare Buyer's and Seller's Instructions, and Any Pertinent Documents

Call Brokers or Clients for Terms

Execute and Return Buyer's and Seller's Instructions and Documents with Funds

Review File to Determine That All Conditions Have Been Met, All Documents are Properly Executed and Notarized, and Good Funds are Received

Request Loan Funds from Lender

Forward Documents to Recording Desk "On Hold"

Do Policy Write-Up

Receive Loan Funds

Order Recording Audit Escrow

Prepare Closing Statements and Closing File, then Disburse Funds

INSPECTIONS ARE IMPORTANT! Once an offer is accepted and the transaction is officially in contract, the contingency period begins. A home inspection is an all-encompassing examination of the condition of a home and is an important step in this process.

THE INSPECTION PROCESS While property inspections provide no warranty, they will educate you as to the current condition of the property. Inspections are usually requested on the purchase agreement and if inspection results are unsatisfactory, you have the option to request repairs, renegotiate price, or withdraw your offer prior to removing any contingencies.

In addition to the professional inspections listed below, you should take a close look at the property yourself. For example, inspect cupboards, doors, windows, flooring, counter tops, bath and kitchen fixtures, built-in appliances, stairways, and banisters. Even spend time in the neighborhood and get to know the community. Your personal diligence is just as important as your professional inspections!

• Physical inspection: Usually done by a General Home Inspector, a physical inspection is a thorough inspection of the house. The inspection results in an overall assessment of the present condition of the property.

• Pest report: The pest report will indicate any type of wood-destroying organisms that may be present. This includes termites, wood fungus, dry rot, etc. The seller usually provides this report, but if not, the buyer is highly encouraged to obtain one.

• Roof

• Pool (if applicable)

• Chimney

• Neighborhood factors and noise (personal diligence)

• Sewer lateral • Structural/engineering • Drainage

• HOA document review (if applicable) • City/county permit history

Your Dudum Real Estate Group agent will work with you to determine which inspections should be conducted. It is also highly recommended that you attend the inspections in person. This is a great opportunity for you to learn firsthand about the condition of the home you are purchasing.

TYPICAL PURCHASE AGREEMENTS CONTAIN THE FOLLOWING CONTINGENCIES FOR THE BUYER: • Seller disclosure statements • Buyers investigation • Inspection contingency (any and all) • Geological and environmental • California tax reports • Appraisal contingency • Loan contingency • Preliminary title report • HOA documents (if applicable) • Insurability of property Once all contingencies are removed, you are effectively obligated to purchase the property. The understanding is that you are purchasing the property in its current condition (subject to any agreed upon repairs by the seller) and are planning to move forward with the purchase.

At that point, should you change your mind, your good faith deposit could be at risk. Any failure to perform could result in a loss of all or part of your earnest money deposit.

CONTINGENCY REMOVAL PROCESS Once an offer is accepted, placing contingencies in the contract gives the buyer an opportunity for due diligence to take specific steps within a given time frame. It is essential to meet the specified timeframes and deadlines for each contingency and remove them in writing when due.

CLOSING COSTS: WHO PAYS WHAT? Closing costs are the various fees charged by the lender, the title company, real estate agents, and other service providers in order to complete a real estate transaction and are paid through escrow. Which party pays for specific closing costs can be negotiable between the buyer and seller.

THE BUYER CUSTOMARILY PAYS:

THE SELLER CUSTOMARILY PAYS:

• Title insurance premiums • Escrow fee • Document preparation (if applicable) • Notary fees • Recording charges for all documents in buyers’ names • Tax proration (from date of acquisition) • All new loan charges (except those required by lender for seller to pay) • Appraisal fee • Interest on new loan from date of funding to 30 days prior to first payment date • Assumption/change of records fees • Beneficiary statement fee • Prorated HOA dues (if applicable) • Inspection fees (roof, pool, property inspection, pest, geological, etc.)

• Home warranty (according to contract) • City transfer tax (according to contract) • Fire insurance premium for first year

• Real estate commission • Document preparation for deed • Documentary transfer tax • Payoff of all loans against property • Interest accrued on loans being paid off, reconveyance fees, and prepayment penalties • Home warranty (if specified in contract) • Any judgment or tax liens against seller • Property tax proration • Prorated HOA dues (if applicable) • HOA fee for providing all updated homeowner’s documents (if applicable) • Bonds or assessments • Delinquent taxes • Notary and recording fees • Third party Natural Hazard Disclosure Statement & California Tax Disclosure Report • Pre-sale inspection fees • Negotiated credits/repairs to buyer, if any

20-MINUTE FINAL WALK-THROUGH So you’ve purchased a new home and it’s time to take the final walk-through with your agent before the close of escrow. How many of you know what to look for during the final walk through? How many of you have had an agent guide you through the experience with knowledgeable expertise to assure that you’ve covered all the items necessary to help negate any surprises after you move in?

Our Broker/Owner, Julie Del Santo, has simplified this process by implementing her proven “Final Walk-Through Checklist.” She’s pared the process down so that it focuses in on the items crucial to buyers’ continued sense of well being after the closing.

Take a look at Julie’s list and keep it in mind for your final walk-through.

1. Verify completion of necessary/requested repairs: If the purchase contract called for any negotiated repairs to be performed, this is the time to confirm repairs and verify the work has been completed, ideally to the client’s satisfaction.

2. Get educated on all of the “need to knows”: Have the sellers educate the buyers on all of the property’s systems such as HVAC thermostat, specialty plumbing, alarm systems, pool equipment, appliances (not tested by a home inspector), sprinkler system, surround sound AV equipment (if built in and staying with the property), etc. The sellers have been using these systems regularly and are the best ones to educate the buyer on their functionality, as well as any potential nuances.

These are “systems” a home inspector typically does not check during their inspection.

3. Pamphlets, paperwork, manuals, and warranties (keys and remotes, too): The final walk-through is a perfect opportunity to get all of the paperwork, manuals, and information on items in the home. This includes the appliances remaining at the property, heating and cooling system, windows, roof, etc. Be sure to ask for any transferable manufacturer warranty information so that the buyer can fill out the information card and properly mail it in with any payment (if required) to ensure the warranty gets transferred into the new buyer’s name. Arrange a specific place where the sellers will leave this paperwork (possibly a kitchen drawer or closet shelf) and ask that they leave any additional house keys and garage door openers in this location upon vacating.

4. Forwarding contact information: Ask the sellers for permission to possibly give their forwarding contact information to the buyers. This is helpful should the buyer have any questions upon move in, or especially to help expedite the forwarding of any mail that arrives for sellers after the move. Sellers are generally more than happy to provide this information. If a seller is not comfortable with this, then the buyers can always forward any mail to their own agent who can get it to its final destination.

5. Get in the know on your new neighbors: Ask the sellers about their neighbors in a way that shows you’re not looking for “dirt”, but more of a safety/peace of mind advanced knowledge. Simply ask the sellers “if they were going out of town tomorrow, which of their neighbors do they feel most comfortable leaving their house key with, or asking to water their plants and pick up their mail while they are gone?” The buyers will immediately get a good sense of who their neighbors are and who to reach out to, if needed, when they move in.

6. Confirm transfer of utilities: A discussion with buyers and sellers about cancelling and/or setting up utility service is necessary to ensure no loss in service or coverage. Your agent can provide you with a list of utility providers and vendors in your community.

When you focus on the above list for your final walk-through, you will find that your walk-through not only yields more useful information, but it will give you a stronger sense of peace and excitement about the transition.

Hope you will find this guide helpful and may it ease the transition of moving into your new home. Congratulations!

Broker/Owner

MOVE-IN CHECKLIST Moving can be a stressful time. We highly recommend that you prepare for your move as soon as possible. Provided is a checklist of recommended steps to ensure that your move-in goes as smoothly as possible.

BEFORE YOU MOVE Address Change Notification • Post office forwarding address • Subscriptions • Friends and relatives • Bank and other financial institutions Insurance • Notify insurance companies of new coverage address: life, health, fire, and auto Change Over Services • Gas, electric, water, phone, cable TV, garbage, internet, newspaper Gather Records (for move to new city) • Ask doctor and dentist for referrals; transfer needed prescriptions • Obtain birth records, medical records, etc.

• Obtain pet records and tags Moving Company • Schedule moving company • Clean rugs or clothing before moving; have them wrapped for moving • Check insurance coverage, labor cost for packing and unpacking, arrival date, various shipping papers, method and time of expected payment • Plan for special care needs for children and pets on moving day

On Moving Day (for move to new city) • Carry enough cash to cover cost of moving services and expenses until you establish bank accounts in new city • Carry jewelry and documents on your person — or use registered mail to deliver • Plan for transporting pets • Let a close friend or relative know the route and schedule you will travel including overnight stops; use him/her as message headquarters • Double check closets, drawers, and shelves for items left behind • Leave old keys for new owner (or tenant) with agent, landlord, or neighbor At New Address • Check if service is switched on for telephone, internet, cable, gas, electricity, water, and garbage • Check pilot light on stove, hot water heater, and furnace • Check if appliances are working • Notify DMV of new address update • Visit city offices and re-register to vote • Register car within five days after arrival in state or a penalty may have to be paid when obtaining new license plates • Apply for a driver’s license in new state • Register children in school • Arrange for medical services: doctor, dentist, veterinarian, etc.

DUDUM REAL ESTATE GROUP’S LOCAL VENDOR LIST

BRENTWOOD

We often receive phone calls from our clients wondering who is the best when it comes to all things home related. For that reason, we hope you enjoy our Local Vendor List. As an ongoing effort to be a resource and service to our clients long after the close of escrow, we provide this list as a convenience to you as you get settled in your new home.

Garbage (CBSW) 925.516.6090

This guide is provided as a courtesy and is a continuous work in progress.

It has been created from dependable referrals by clients and business leaders. It is the sole responsibility of the hiring party to research licensing, insurance, and any other personal concerns to each individual’s satisfaction prior to any employment of a vendor’s services. Dudum Real Estate Group does not endorse nor guarantee the work of any service providers listed.

Chamber of Commerce 925.634.3344 City of Brentwood 925.516.5400 Fire Department 925.634.3400 Gas & Electric (PG&E) 800.743.5000 Brentwood School District 925.513.6300 Phone, Internet, Cable (AT&T) 800.288.2020 Phone, Internet, Cable (Xfinity) 800.934.6489 Police Department 925.634.6911 Brentwood Water 925.516.5415

DANVILLE Chamber of Commerce 925.837.4400 City of Danville 925.314.3388 Fire Department 925.838.6600 Garbage (Republic) 925.685.4711 Recycle Smart (CCCSWA) 925.906.1801 Gas & Electric (PG&E) 800.743.5000 Phone, Internet, Cable (AT&T) 800.288.2020 Phone, Internet, Cable (Xfinity) 800.934.6489 Police Department 925.314.3700 Danville Schools (SRVUSD) 925.552.5500 Water (EBMUD) 866.403.2683

LAFAYETTE Chamber of Commerce 925.284.7404 City of Lafayette 925.284.1968 Fire Department 925.941.3300 Garbage (Republic) 925.685.4711 Recycle Smart (CCCSWA) 925.906.1801 Gas & Electric (PG&E) 800.743.5000 Lafayette School District 925.927.3500 Phone, Internet, Cable (AT&T) 800.288.2020 Phone, Internet, Cable (Xfinity) 800.934.6489 Police Department 925.284.5010 Water (EBMUD) 866.403.2683

WALNUT CREEK Chamber of Commerce 925.934.2007 City of Walnut Creek 925.943.5800 Fire Department 925.941.3300 Garbage (Republic) 925.685.4711 Recycle Smart (CCCSWA) 925.906.1801 Gas & Electric (PG&E) 800.743.5000 Phone, Internet, Cable (AT&T) 800.288.2020 Phone, Internet, Cable (Xfinity) 800.934.6489 Police Department 925.943.5844 Walnut Creek School District 925.944.6850 Water (EBMUD) 866.403.2683

EMERGENCY/ OTHER SERVICES Alameda County Sheriff 510.667.7721 Contra Costa Animal Control 925.335.8300 Animal Licensing & Care 925.335.8310 Contra Costa County Sheriff 925.646.2441 Department of Motor Vehicles 800.777.0133 Poison Control 800.523.2222

WHAT OUR CLIENTS SAY “Dudum Real Estate Group are great communicators, very responsive, considerate of our opinions, and were very honest with us. Impressive work... thanks for a job well done.”

JOHN LUCAS & ANN NORBY “Dudum Real Estate Group exhibits great confidence in their knowledge about the current real estate market. They invested a lot of themselves into the sale of our home. They get results!”

LARRY & ELLEN BROWN “Dudum Real Estate Group was very patient in explaining all the steps. They were a pleasure to work with and we appreciated their professionalism.”

ED & ELIZABETH BOYD “Dudum Real Estate Group guided us through the purchase of our first home. They gave us great advice and were honest throughout the entire process.”

JUSTIN & JOANNE VERRIPS “Dudum Real Estate Group was very patient and very enthusiastic. I would recommend Dudum Real Estate Group to everyone I know. They know the Bay Area well!”

KEITH JOHNSON & ALLISON MURPHY “Dudum Real Estate Group was always available and very dependable. I would definitely refer any of my friends and colleagues to Dudum.”

NIKHIL GERA “Dudum Real Estate Group did a tremendous job of prepping our house for sale, handling negotiations, and worked hard to fit our specific needs. We could not be more pleased and recommend Dudum to everyone we know!”

CRAIG & HEATHER BUCKSER “Dudum Real Estate Group did an excellent job of explaining every part of the sales process. They are the best brokerage we know and we have been referring them to everyone we know.”

IVAN & LEANNE DODIC

THE POWER OF COMMITMENT Commitment is what transforms a promise into reality.

It is the words that speak boldly of your intentions.

And the actions which speak louder than words. It is making the time when there is none. Coming through time after time, year after year. Commitment is the stuff character is made of, the power to change in the face of things. It is the daily triumph of integrity over skepticism. Once one commits, providence happens, and things are able to fall into place. Here at Dudum Real Estate Group, we are committed to you!

OPENING DOORS OF OPPORTUNITY...

It’s what we do.

We look forward to opening doors for you!

JOHN & CANDI HOYLE REALTORS® J: 925.984.3941 C: 925.984.3942 JohnHoyle@dudum.com Candi@dudum.com ACCORDING2HOYLE.COM DRE 01244553 | DRE 00910686

PRESIDENT’S CLUB

WWW.DUDUM.COM WALNUT CREEK | LAMORINDA | DANVILLE | BRENTWOOD | SIERRA TAHOE DRE# 01882902

2015-2020

©2020 The information herein was obtained by sources deemed to be reliable by Dudum Real Estate Group. Dudum Real Estate Group has not independently verified the information contained herein and therefore, assumes no legal responsibility for its accuracy. Buyer should investigate any matters or items disclosed, identified or about which they have concerns to their own satisfaction. If your home is currently listed, please disregard this notice as it is not my intention to solicit other brokers’ listings. DRE# 01882902 Rev 06/2020