no one has used any water overnight and the reading has changed, then you know there is a leak. Contact a plumber to locate and repair the leak.
Council lands contact Council’s Customer Service Centre. The
5. What do I do if my water supply is interrupted?
9. What do I do if there is a sewage overflow?
Council provides a 24-hour emergency paging service. For water pressure, breaks and repairs call Council’s Customer Service Centre. Residents will be connected to Council’s pager service contractor. The operator will ask questions such as the nature of the problem and the address to expedite dispatch of a service crew as soon as possible.
Council maintains and repairs the treatment plants, pipes
6. Is recycling available?
10. Who do I report road, footpath and cycleway repairs to?
For households within the kerbside collection area, your garbage bins are serviced weekly and in the City of Dubbo your recycling bins are serviced fortnightly on the same day of the week as your bin. A map of collection days and a list of recyclables can be viewed on Council’s website. Recyclable drop-off centres where you can leave your recyclables free of charge are also available at; Whylandra Waste and Recycling Centre, JR Richards and Sons in North Dubbo as well as centres in the villages of Wongarbon, Ballimore, Eumungerie and at the Wambangalang Field Studies Centre.
For road, footpath and cycleway maintenance repairs please
7. What do I do if I miss bin collection?
emergency the Fire Brigade on 000.
You can drop your recycling for free to Whylandra Waste and Recycling Centre on Cooba Road and JR Richards and Sons on Fitzroy Street in Dubbo. There are also recycling drop off points in Wongarbon, Ballimore and Eumungerie. You can drop domestic waste at the Whylandra Waste and Recycling Centre on Cooba Road for a charge per utility or small trailer. The Centre operates 8am to 5pm weekdays and 9am to 5pm on weekends and can be contacted on (02) 6887 3382.
12. Is Council responsible for inspecting public premises?
8. Who do I contact if a tree needs to be maintained on my street or a park needs to be mowed? Council protects and maintains thousands of street trees in the region’s urban areas and manages hundreds of hectares of parkland throughout Dubbo and Wellington. If you have a request for mowing, planting, pruning or removal of trees on
area will be assessed and any necessary work will be carried out by staff.
and pumping stations that supply water to and take sewage from households in the urban areas of Dubbo and Wellington. Council is responsible for the sewage pipes up to the first pipe joint within your property. If you notice a sewage overflow contact Council’s Customer Service Centre.
contact Council’s Customer Service Centre. To report street lighting outages or faults contact Essential Energy on 13 23 91 or for traffic light faults contact Roads and Maritime Services Transport Management Centre on 131 700. 11. Who do I report pollution to? Concerns about pollution should be reported to Council’s Customer Service Centre, the Environment Protection Authority Pollution Hotline on 131 555 or in the case of an
Council is responsible for ensuring food outlets, beauty salons, pools and other registered public premises comply with statutory requirements to ensure health and safety standards are upheld at all times. For further information visit Council’s website. 13. How do I arrange a burial plot? To make a booking or to enquire about an existing grave site contact Council’s Customer Service Centre. 14. What about lodging a development application? For comprehensive information on the process of lodging a development application and whether a DA is required visit Council’s website or contact Council’s Duty Planner between 1pm-4pm via Council’s Customer Service Centre.
DUBBO CITY ANIMAL SHELTER • • • •
Lost and found cats and dogs Dog adoptions Microchipping and registration Open 11.30am – 1.30pm Monday to Saturday.
*All dogs and cats are required to be microchipped and lifetime registered in NSW. A facility of Dubbo Regional Council.
p (02) 6801 4640 (02) 6801 4000 – Ranger Services w dubbo.nsw.gov.au f fb.com/Dubbocityanimalshelter
(02) 6801 4000 • Cnr Church and Darling streets, Dubbo • Cnr Nanima Crescent and Warne Street, Wellington PO Box 81, Dubbo NSW 2830 dubbo.nsw.gov.au
New Resident Guide
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