Dualtech – Your partner in the digital transition. by dualtech

NEXT GENERATION IP COMMUNICATION

Your partner in the digital transition. The Swedish company Dualtech IT is an experienced partner in the digital development of secure and effective solutions. We make sure that you can install secure and longterm business.

We help you to secure the business of the future. Swedish Dualtech IT has made sales in 20 or so countries for a number of years. We are pleased with and proud of the great confidence placed in our solutions. As an installer, with Dualtech you gain an experienced partner in the development of secure and effective digital solutions. These days most installations require an Inter-

routers, helps you as an installer in the digital

net connection, something that is becoming more

transition. The analogue networks are being closed

difficult to gain access to via the customer's network

down successively, but we already have digitalisation

and IT department. We need to create our own

solutions ready for both private individuals and for

secure networks to be able to deliver on time and

large and small companies.

offer the customers the remote services that they As well as satisfied customers, our solutions mean

have ordered.

that you can literally install completely new and longDualtech's expertise and our IP based range of

term business.

prize winning IP Communicators and 4G S Â ecurity

This is Dualtech.

Since starting in 1999, Dualtech IT has driven the development of the future's alarm communication and alarm solutions. It has been 20 years of continuous new thinking to facilitate matters in an industry that is constantly changing. Through the years we have won several international awards, which have inspired us to continue our new thinking, with the aim of offering versatile and secure solutions that are easy both to install and use. Today, we have customers in 20 countries and we continue to look forward to a lot of stimulating challenges and more long-term partnerships built on knowledge and confidence. For us security is a service, where digitalisation offers completely new opportunities. We have grasped the opportunity presented by a property's systems and develop hardware and software that create secure and effective solutions within IP based communication. The development takes place in our main offices in Gothenburg, Sweden.

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DIGITALISATION OF ANALOGUE ALARMS / PAGE 4 Dalm IP Communicator is the solution as the analogue telephone network is phased out.

THIS IS HOW DALM IP COMMUNICATOR WORKS / PAGE 6 Future proofed alarm transmission to the alarm receiving centre and new app functions for the customer.

CREATE YOUR OWN SECURE CONNECTIONS / PAGE 10 New platform with the security routers NENA and PANGEA for remote control of security systems and other functions.

NENA 4G SECURITY ROUTER / PAGE 12 Effective and secure 4G Router for CCTV systems, access control systems and door phone systems etc.

PANGEA 4G SECURITY ROUTER / PAGE 16 4G Router that ties in all the property's security, control and regulatory systems.

EASYWEBMANAGER / PAGE 20 Cloud based management platform that gives completely new opportunities for an overview of the customer's facilities.

EAGLEEYE GIVES THE CUSTOMER AN OVERVIEW / PAGE 22 The end customer can also have an app with full overview and remote control of the security installations via smartphone, tablet or computer. DUALTECH | 3

4 | DUALTECH

Digitalise analogue alarms with Dualtech's DALM IP Communicator. Because the analogue telephone network is being phased out, new solutions are required. A lot of people are dreading the extensive investment that will be required. All unnecessarily. Dualtech's DALM IP Communicator digitalises existing analogue alarms and opens up new and significantly more cost effective opportunities. The solution is supplied as a service that we call DaaS â&#x20AC;&#x201C; DALM as a Service. With DALM IP Communicator, combined

at the same time as saving the customer

with our cloud based software EasyWeb-

from having to learn a new system.

Manager, as a security installer you can offer a faster service and a range of new

Connecting a DALM IP Communicator also

services to all your private and business

opens the EagleEye service, which means,

companies.

among other things, that one can connect cameras, remote control and administer

Your alarm customers avoid wasting

the whole alarm system directly from a

money on unnecessary purchases of new

mobile phone, tablet or computer. The

digital fire, operating and intruder alarms

result is that an old alarm becomes as

but instead can upgrade their existing in-

good as new, for both business and private

stallations. It is better for the environment,

customers.

DUALTECH | 5

DUALTECH | DALM IP Communicator

DALM IP Communicator. By digitalising existing analogue installations with the help of our big selling DALM IP Communicator, a future proof and monitored alarm transmission to the alarm receiving centre and new app functions are created.

DALM IP Communicators have dual

DALM gives simple remote access to

In our user-friendly web portal

communications paths and are used as

connected intruder alarms as well as

EasyWebManager, you the installer state

external alarm transmitters in operations,

certain fire alarms. The integrated roam-

what security grade to be used and if

fire and intruder alarms. The telephone

ing SIM card gives optimal security and

EagleEye is to be activated. All data traffic

line output handles analogue alarm pro-

availability. In addition, it also gives access

is included at a fixed monthly fee. Flexible,

tocols from the connected intruder alarm

to new security services, such as EagleEye

predictable and cost effective. The cost is

and converts them to TCP/IP protocols for

Client App with image display from con-

charged to you as the installer on a month-

transmission to the alarm receiving centre.

nected cameras, remote control and alarm

ly basis and you charge the end-customer

DALM has inputs for alarms and outputs

alerts directly to the customer's mobile

via the service contract you have entered

that can also be remotely controlled. In

phone, tablet and computer. (Read more

into. Dualtech can also invoice your end

addition,

on pages 22-23.)

customer directly if so required.

IP cameras can be connected to DALM. 6 | DUALTECH

DALM IP COMMUNICATOR KTH WITH CIRCUIT BOARD HOLDER

DALM IP COMMUNICATOR WITH PLASTIC ENCLOSURE

• Telephone output for conversion of SIA (level 1-3), SIA Hex, Contact ID and CESA

• 8 inputs

• 4 x remote controllable outputs

• Integrated IP alarm protocol SIA DC09

• TCP/IP alarm transmission via fixed Internet and/or 2G, 3G or 4G to alarm receiving centre and/or EagleEye

• Continuous function and connection monitoring through polling between DALM and alarm receiving centre

• Up to 4 x IP cameras can be connected

TECHNICAL DESCRIPTION

Power supply 10-30 VDC

POWER CONSUMPTION 13.7 VDC 27.2 VDC

POWER CONSUMPTION 13.7 VDC

SINGLE ALARM PATH 2G/3G DUAL ALARM PATHS

≈ 150mA ≈ 75mA ≈ 210mA ≈ 105mA

Supplied complete with circuit board holder and aerial with 0.5 metre aerial cable. The unit is usually supplied with power from the existing alarm installation.

DALM IP COMMUNICATOR PRO

Power supply 10-30 VDC 27.2 VDC

≈ 150mA ≈ 75mA ≈ 210mA ≈ 105mA

Supplied complete with plastic enclosure and aerial with 0.5 metre aerial cable. The unit is usually supplied with power from the existing alarm installation.

POWER CONSUMPTION 13.7 VDC SINGLE ALARM PATH 2G/3G DUAL ALARM PATHS

DALM IP COMMUNICATOR PSU

Power supply 10-30 VDC 27.2 VDC

≈ 150mA ≈ 75mA ≈ 210mA ≈ 105mA

POWER CONSUMPTION 13.7 VDC SINGLE ALARM PATH 2G/3G DUAL ALARM PATHS

27.2 VDC

≈ 150mA ≈ 75mA ≈ 210mA ≈ 105mA

Supplied with metal enclosure and voltage supply unit 12V DC 1A and aerial with 0.5 metre cable. The unit has separate monitoring of 230 VAC and battery status. Location for 7.2 Ah battery.

Supplied with metal enclosure and 12V DC 1A power supply with charge function. Supplied with 1.2 Ah battery and aerial with 0.5 metre cable.

CERTIFICATION

DALM has the following certification: EN50136 EN50130 EN54-21

DALM has the following certification: EN50136 EN50130 EN54-21:

EWM

4G DUALTECH | 7

DALM IP Communicator. Tele in

SIA CONTACT ID ROBOFON CESA Dialer capture

SIA DC09 IP-PROTOKOLL

Outputs 8 digital inputs

Alarm system E-SIM 4 outputs

WAN

Internet

Camera

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Camera

INTERNET

SIA DC09 IP-PROTOKOLL

SECURITY GRADE 1-4 FIRE

Alarm receiving centre E-mail/Push notice SMS Voice Remote control Camera

Configuring DALM Commissioning Remote programming Status check

Customer app

Installer EWM ewm.dualtech.se

DUALTECH | 9

Intruder alarm

Access control system

Heating, ventilation & lighting

10 | DUALTECH

Fire alarm

Connected buildings pose new requirements for secure solutions. Properties are becoming more connected with a range of different systems. Internet of things (IOT) and digitalisation means completely new opportunities to monitor, for example, all your security systems in real time. Dualtech's own developed platform with

Âintegrated with the company's existing IT

the NENA and PANGEA security routers

infrastructure, which is particularly appre-

gives a unique flexibility with optimal solu-

ciated by the companies' IT departments.

tions for both the customer and you. Our additional services give you access to

CCTV

Our 4G routers offer basic functions and

VPN connections and the industryâ&#x20AC;&#x2122;s certi-

extra services that manage the connec-

fied security standards for intruder alarms

tion of individual or multiple systems for

and fire alarms. It is a unique combination

monitoring and control. The routers are

of router and IP alarm transmitter. It is

equipped with WAN and LAN functions

always possible to find a solution that meets

and the solutions do not need to be

even the strictest security requirements.

DUALTECH | 11

DUALTECH | NENA 4G Security Router

CCTV

Access control system

Door phone

Heating, ventilation and lighting

NENA 4G Security Router. NENA 4G Security Router is an effective and secure 4G router for CCTV systems, access control systems, door phone systems and other systems for monitoring and control. With its smart alarm transmission functions the alarm and operating information can be sent to both people and alarm receiving centres. NENA is the optimal solution when there is no access to fixed internet.

NENA 4G Security Router is the basic

Nena is the ideal solution when there is

Thanks to fast and secure mobile inter-

model of our 4G-routers and manages the

no fixed line internet connection and you

net, NENA complies with all strict cyber-

fact that property and systems are all be-

want to connect a single system, for in-

security requirements. The option of VPN

coming more connected. IOT means com-

stance a camera system for image transfer

gives maximum protection against intru-

pletely new communication opportunities

and remote access. Alarm transmission

sion and allows efficient and safe remote

for technologically mature businesses.

functions can be added as optional extras.

access without a requirement that the user should have previous IT experience.

12 | DUALTECH

NENA WITH METAL ENCLOSURE

NENA PRO

PRODUCT OVERVIEW

1 LAN with VPN (optional)

1 x 4G/3G/2G modem, up to 100 Mbps download and 50 Mbps upload

E-SIM Dualtech SecureSIM-E Roaming, with optional own SIM card

Support for digital alarm protocol DC09 (option)

E-mail, Push notification, SMS and Voice (option)

8 x digital inputs / 2 x solid state relay outputs

1 x RS-232 / 1 x RS-485

TECHNICAL DESCRIPTION

NENA is supplied complete with metal enclosure and aerial with 0.5 metre aerial cable. The unit is usually supplied with power from the existing alarm installation.

PANGEA Pro is supplied with metal enclosure and voltage supply unit 12V DC 1A and aerial with 0.5 metre cable. The unit has separate monitoring of 230 VAC and battery status. Location for 7.2 Ah battery.

Power supply 11-30 VDC Power consumption 200 mA

DATA ALLOWANCE VIA THE MOBILE NETWORK Data allowance via the mobile network is selected for each installation based on functions and requirements. The data allowance can easily be increased or reduced depending on your requirements. The cost is charged to you as the installer and you charge the end customer via the service contract you have entered into. Dualtech can also invoice your end customer directly if so required.

Power supply 11-30 VDC Power consumption 200 mA

DATA ALLOWANCE

50 MB 100 MB 250 MB 500 MB

1 GB 2 GB 5 GB 10 GB

4G. NENA automatically connects to mobile networks through the roaming function. The integrated roaming SIM card is a prerequisite for a stable and secure connection.

If you choose to use your own SIM card, the integrated SIM card is still there as a backup, if your own SIM card should stop working for any reason.

OPTIONAL EXTRAS AND CONFIGURATION Several advanced alarm transmission functions are available as optional extras for NENA, which is equipped with inputs and outputs for alarm and remote control. NENA supports IP protocol for alarms to the alarm receiving centre.

All configuration is carried out via the installer portal EasyWebManager and the EagleEye service also includes support for push notifications, e-mail, SMS, voice messages and remote control. DUALTECH | 13

NENA 4G Security Router.

8 inputs

INTERNET

VPN AES 256

100 Mbps 50 Mbps E-SIM

Configuring NENA

2 outputs

Remote control Remote programming

LAN

Installer EWM Access control system

14 | DUALTECH

Camera

Door phone

Heating, ventilation & lighting

Tablet

Mobile

LAN

CONNECTED ACCESS CONTROL SYSTEM AS A SERVICE. When a city in Belgium installed an IP based access control system for schools and administrative buildings, the system required a stable internet connection in the different buildings. To avoid expensive cable routing and involving the town's IT department, NENA 4G Routers were installed on the sites. They gave Internet via 4G and a secure mobile VPN connection for remote access to the system.

SIA DC09 IP-PROTOKOLL

IP CAMERAS FOR MONITORING CONSTRUCTION SITES.

Alarm monitoring centre SMS E-mail Push Voice Remote Control

IP cameras for a secure way of monitoring construction sites so that no unauthorised persons enter. With a NENA 4G Security Router an internet solution is created via 4G and a secure mobile VPN connection for remote access to the camera system. In addition, NENA sends alarms to selected people at the same time as area lighting is switched on.

DOOR TELEPHONES WITH CAMERA GIVE SAFER ENTRANCES. IP based door telephones with cameras are becoming more common to secure property entrances. NENA has once again become the established solution for supplying mobile and secure Internet. In addition, many properties also connect their systems for booking laundry time, and these systems also need an internet connection.

DUALTECH | 15

DUALTECH | PANGEA 4G Security Router Intruder alarm

Fire alarm

CCTV

Access control system

Heating, ventilation and lighting

PANGEA 4G Security Router. PANGEA 4G Security Router is specially developed for the high demands of the security industry. In addition to being an effective and secure 4G Router for CCTV systems, access control systems and other systems for monitoring or remote access, it also joins up all the property's security control and regulation systems.

PANGEA 4G Security Router fully manag-

It is the ideal solution when there is no

Thanks to fast and secure mobile

es the fact that properties and systems are

fixed line internet connection, but it also

internet, PANGEA complies with all strict

ever more connected. Internet of Things

offers a problem-free and secure commu-

cybersecurity requirements. The VPN

(IOT) offers completely new communi-

nication solution when you want to use an

technology gives maximum protection

cation opportunities for technologically

existing IT infrastructure.

against intrusion and allows efficient and

mature businesses and using PANGEA you

With PANGEA one can create up to 4 seg-

safe remote access without a requirement

create a hub to connect all the building's

mented networks where different people

that the user should have previous IT

systems for alarm and remote monitoring.

can have access to the different networks.

Âexperience.

16 | DUALTECH

PANGEA WITH METAL ENCLOSURE

PANGEA PRO

TECHNICAL DESCRIPTION

PANGEA is supplied complete with steel enclosure and aerial with 0.5 metre aerial cable. The unit is usually supplied with power from the existing alarm installation. Power supply 11-30 VDC

Power consumption 200 mA

PRODUCT OVERVIEW 1 WAN, for Ethernet connection for e.g. alarm transmission or data transfer

E-SIM Dualtech SecureSIM-E Roaming, with optional own SIM card

8 digital inputs

4 x LAN with VPN technology (option).

E-mail, Push notification, SMS and Voice (option)

4 solid state relay outputs

1 x 4G/3G/2G modem, up to 100 Mbps download and 50 Mbps upload

Telephone line output for Dialler capture with support for analogue dialler protocol SIA, Contact-ID, Robofon and CESA (option)

1 RS-232

Support for digital alarm protocol DC09 (option)

DATA ALLOWANCE VIA THE MOBILE NETWORK Data allowance is selected for each installation based on functions and requirements. The data allowance can easily be increased or reduced depending on your requirements. The cost is charged to you as the installer and you charge the end customer via the service contract you have entered into. Dualtech can also invoice your end customer directly if so required.

OPTIONAL EXTRAS AND CONFIGURATION

1 RS-485 1 TTL 5V

4G.

DATA ALLOWANCE

50 MB 100 MB 250 MB 500 MB

5 bi-stable relay outputs

1 GB 2 GB 5 GB 10 GB

Several advanced alarm transmission functions are available as optional extras for PANGEA, which is equipped with inputs, outputs and Dialler capture for alarm and remote control. PANGEA supports IP protocol for alarms to the alarm receiving centre. All configuration is carried out via the installer portal EasyWebManager and the EagleEye service also includes support for push notification, e-mail, SMS, voice messages and remote control.

PANGEA automatically connects to mobile networks through the roaming function. The integrated roaming SIM card is a prerequisite for a stable and secure connection If you choose to use your own SIM card, the integrated SIM card is still there as a backup, if your own SIM card should stop working for any reason.

PANGEA EXTENSION BOARD If required, you can add more inputs and outputs using PANGEA Extension Board

Part number: 47716004 8 digital inputs 4 solid state relay outputs

CERTIFICATION PANGEA has the following certifications

EN50136 EN50130 EN54-21 DUALTECH | 17

PANGEA 4G Security Router.

Dialer capture

8 inputs

INTERNET

VPN AES 256

100 Mbps 50 Mbps E-SIM

Configuring NENA

9 outputs

WAN

Remote control Remote programming

LAN 1 LAN 2 LAN 3 LAN 4

Installer EWM Access control system

18 | DUALTECH

Camera

Door phone

Intruder alarm

Heating, ventilation & lighting

Fire alarm

Tablet

Mobile

LAN 1-4

THE SUPPLIER COULD CREATE SECURE SEGMENTED NETWORKS. A large office building in Stockholm was to have several different systems for control and monitoring the property installed. PANGEA Security Router was the solution that allowed the supplier to create secure segmented networks for the different systems, without involving the company's IT department.

SIA DC09 IP PROTOCOL Security Grade 1-4 Fire

The different system administrators could control the systems remotely and offer the property owner smart and economic remote services via secure VPN connections.

Alarm receiving centre SMS E-mail Push Voice Remote Control

ALARM TRANSFER VIA INTERNET. A requirement of an intruder alarm being installed at a large office was that it should be connected to an alarm receiving centre in accordance with Security GradeÂ 3. In addition, an IP based camera system for monitoring was installed. The solution for the intruder alarm was the PANGEA Security Router which gives certified IP based alarm transmission to the alarm receiving centre, while the camera system is connected to one of the LAN ports. The installation means that the installer now does not just offer the customer certified alarm transmission, but also secure and cost effective remote services.

DUALTECH | 19

EagleEye

20 | DUALTECH

EagleEye Camera

EagleEye Remote control

EagleEye Notification

Subcontractor

EWM â&#x20AC;&#x201C; EASY WEB MANAGER | DUALTECH

EasyWebManager offers more and more secure services. Offering more new and attractive services also increases the opportunities for building long-term business relationships. Dualtech's cloud based management platform EasyWebManager gives you as the installer completely new opportunities for an overview of the customer's facilities. EasyWebManager makes the installation

With EWM you as the installer get a full

easy to monitor remotely, which makes it

overview over all your customer's instal-

considerably more efficient for both you

lations and the responsive page gives an

and the customer. You can give a faster

equally good overview in a mobile phone,

service and offer more functions, at the

as in a larger screen. All data is collected

same time as reducing the number of

and thanks to secure remote connections

service visits, which is kinder to our envi-

and a number of extra services you can

ronment.

customise your security offer.

DUALTECH | 21

DUALTECH | EWM â&#x20AC;&#x201C; EASY WEB MANAGER

EWM offers EagleEye. Dualtech's cloud based platform EasyWebManager is our management tool that also opens up a range of services via our cloud based and powerful EagleEye function. Using EagleEye, the customer can also have a full overview of the security installations via an app, and can control the functions via smartphone, tablet or computer.

Download and test the demo version of our app. Client App: EWM User name: demo Password: demo

22 | DUALTECH

Total overview with an alarm service centre. EagleEye is a cloud based, central and powerful function for monitoring and secure login for all your customersâ&#x20AC;&#x2122; installations.

EagleEye

EagleEye receives alarm and operating information in real time, so by automatically gathering data from the customers' systems, proactive measures can be suggested to the customers. Using EagleEye, the customer can have full overview of the security installations and control the functions via smartphone, tablet or computer.

APP FUNCTION

Connect cameras directly to the alarm system. EagleEye Camera means that you can easily connect IP cameras to DALM, giving both you and the customer the ability to have a full overview via direct images from the home or business. This adds an extra dimension of security to the alarm.

EagleEye Camera

Via the EagleEye app, the customer gets access to the camera via their smartphone, tablet or computer, together with up-to-date operational information and event reporting. It is also possible to monitor important technical installations.

APP FUNCTION

Daily functions are controlled directly via mobile. EagleEye Remote control offers a range of functions for smoother remote monitoring. Using the app the customer can control everything from heating to lighting at home or at the company. Switch the alarm on and off and control the gates for the house or the barrier for the company area.

EagleEye Remote control

Technical installations such as pumps and fans can be controlled remotely and it is equally easy to use a smartphone, tablet or computer to make sure the sauna is set to the right temperature after an autumn walk.

APP FUNCTION

Send alarms via e-mail, SMS, push notification or voice mail. EagleEye Notification provides added security because the alarm is immediately forwarded via email or push notification or as a voice message to the mobile phone. The aforementioned service, Voice alarm, means that the customer is called and a voice reads out the alarm information in the desired language.

EagleEye Notification

The information can be sent to several selected recipients. Perhaps a neighbour who is at home while the customer is on vacation. In the same way, the alarm can be sent directly to the customer service technicians â&#x20AC;&#x201C; technical alarms for the technicians and customer related alarms and operating instructions for the customers.

Expand with the help of local subcontractors. Subcontractor gives you more flexibility as an installer. By using subcontractors and agency workers you can accept assignments over a larger geographical area.

Subcontractor

In our web-based portal and associated app, you can give limited access for a certain time period to external partners, who can install, commission and service specific alarm systems for specific customers according to your instructions. DUALTECH | 23

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DUALTECH IT Gruvgatan 6 SE 421 30 | Västra Frölunda | Sweden +46 (0) 31-775 63 80 info@dualtech.se dualtech.se