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Corporate Flight Attendant News E-Letter Educating
the
community
one
news
issue
at
a
time. Volume
5,
Issue
1


JANUARY
2010


http:// www.aero.bombardier.com/en

ISSN
1932-4464


Demonstration Flight AttendantsWho are they?

Our mission is to inform our loyal readers on today‘s issues that shape the corporate flight attendant. Customer satisfaction is our focus in our ongoing quest to exceed the goals for market, professional and personal growth. Each electronic publication is free to corporate flight attendants and aviation personnel throughout the world.

“You work where?” “But that’s not an airline is it?” These are 2 of the most frequent responses we receive when asked who we fly for. The other is “What is a Demonstration Flight Attendant?” Allow us to explain…. Demonstration Flight Attendants occupy a unique niche in the world of commercial & corporate aviation, and so we began our aviation careers with an entirely different perspective than that of Flight Attendants who work for a traditional airline. To begin; our cabin crew must complete Bombardier’s intensive training program, which in addition to all the usual safety and emergency procedures also involves studying every Commercial aircraft type we manufacture in every possible configuration offered to our Customers. This training gives our Cabin crew the knowledge they need to answer numerous questions from our diverse group of passengers. We are a (small but important) part of the overall impression of the aircraft while it is being shown.

Demonstration Flight AttendantsWho are they?

Oceanic Planning and Procedures Guide Page 6

Julie Palmer Chief of Cabin Safety & Training

Why? Well, we are the Flight Attendants that accompany the Sales and Marketing teams to various Air Shows and on Customer demonstration tours all over the world.

"Images provided courtesy of Bombardier Inc."

A demonstration flight may be conducted for the Media, Investors, and existing or potential Customers - often on actual or proposed airline routes. Flights may last as little as 30 minutes or as long as a few hours, allowing the passengers to experience the aircraft in flight (much like a “test drive” when you are buying a car).

Who said turkey is dead? Page 9

Continue on page 3 Corporate Flight Attendant News E-Letter

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Volume 5, Issue 1




www.cornersto nestrategiesllc. com

                     

      

    .

   



Corporate Flight Attendant News E-Letter

 Shari@cornerstonestrategiesllc.com 2

Volume 5, Issue 1


Continued from page 1 So, what’s involved in a demo flight? We need a lot of information to organize a demo flight. Where is the flight taking place? Are there any cultural sensitivities we need to be aware of? What type of passenger are we expecting (Executives, Investors, Airline Personnel, or Political VIP’s)? Will Media be onboard, or is this a dedicated Media flight? (Just imagine Journalists and TV crew filming absolutely everything you do, and think of all the safety and service challenges that go along with that)! How many passengers and what type of service? How long is the flight? Trip preparation is especially critical for our cabin crew. Are there ovens on board? Do the ovens have racks in them yet? Are there coffee makers or hot jugs? Are the trolleys and storage units installed in the galleys? What emergency equipment is installed and where is it? Do we have all the catering and commissary equipment we need? Can we find more at our destination if need be? What’s so hard about that? Well, when our Commercial aircraft are ready to leave the factory, they do not come equipped with commissary supplies onboard; basics such as safety cards, airsick bags, trays, cutlery, glassware, dishes, condiments (and so on) must be provided by the crew. We can often be seen carting commissary items normally stocked on any aircraft though airports all over the world!

and crystal. Doing corporate standard service on commercial aircraft is par for the course. All service is done by hand - we never use trolleys as the Customers are encouraged and expected to get up and look at every part of the aircraft (minding the seatbelt sign of course!). Passengers roaming around opening cupboards and pulling out equipment are an extra challenge (both from a service and a safety perspective). Keeping an eye on the aircraft, answering questions about configuration options while conducting a champagne & canapé service is typical multitasking for our busy F/A’s. We are very proud to work with such organized, flexible, creative and culturally diverse cabin crew. Working for an aircraft manufacturer has also given some of our Flight Attendants the opportunity to become involved with Customer training & support, Aircraft cabin design and new Aircraft type certification, and we will happily share that in a future article! Safe travels to you all. Lynnette Thate-McCoubrey Flight Attendant Instructor Bombardier Aerospace

One of the most enjoyable challenges of demo flying for our cabin crew is sourcing catering. As we may be anywhere in the world we have to stock the aircraft for whatever is required. We may be asked to provide anything from a very simple service (coffee, tea, light snack) to full executive meals served with china, linen Corporate Flight Attendant News E-Letter

"Images provided courtesy of Bombardier Inc."

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Volume 5, Issue 1


www.flig htsafety. com Corporate Flight Attendant News E-Letter

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Volume 5, Issue 1


Premier Worldwide Aviation Catering Solutions Through Air Culinaire, Air Culinaire Interna­ tional, and CaterLink Worldwide, Air Chef Hold­ ings, LLC can provide you with premium in­flight catering virtually anywhere you may travel. Air Culinaire pro­ vides premium in­ flight catering and concierge services to business aircraft owners and operators in our 14 US kitchen markets. For over 10 years we have been dedicated to delivering consistently great service and catering through our talented team of food service veterans. We use the best quality products and ingredients, cutting edge technology and industry leading food safety and quality control programs. Air Culinaire International provides services

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Air Culinaire (866) 679­9341 • CaterLink Worldwide (800) 247­2433 • Air Culinaire International +44 (0) 208­896­0171

Corporate Flight Attendant News E-Letter

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Volume 5, Issue 1


Oceanic Planning and Procedures Guide Many of us cross the ocean frontier and never know the process our pilots due to prepare for this crossing. I came across a check list by the International Business Aviation council (IBAC) on Oceanic Planning and Procedures Guide. I think you will find this to be very informative as so many things are required to do a simple trip. To understand more about oceanic crossings please visit North Atlantic Programme Coordination Office web site at http://www.nat-pco.org FLIGHT PLANNING ★ Plotting Chart - plot route from coast out to coast in ★ Equal Time Points (ETP) - plot ★ Track message (current copy available for all crossings) ★ Note nearest tracks on plotting chart ★ Review possible navigation aids for accuracy check prior to coast out ★ ★ ★ ★ ★ ★ ★ ★ ★

PREFLIGHT Master Clock for all ETAsiATAs Maintenance Log - check for any navigation/ communication/surveillance or RVSM issues RVSM Altimeter checks (tolerance) Wind shear or turbulence forecast Computer Flight Plan (CFP) vs ICAO Flight Plan (check routing, fuel load, times, groundspeeds) Dual Long Range NAV System (LRNS) for remote oceanic operations HF check (including SELCAL) Confirm Present Position coordinates (best source) Master CFP (symbols: 0 , V, \, X) LRNS programming ★ Check currency and software version ★ Independent verification ★ Check expanded coordinates of waypoints ★ Track and distance check (± 2 degrees and ± 2 NM) ★ Upload winds, if applicable

TAXI AND PRIOR TO TAKE-OFF ★ Groundspeed check ★ Present Position check CLIMB OUT ★ Transition altitude - set altimeters to 29.92 in (1013.2 hPa) ★ Manually compute ETAs above FL 180 ★ ★ ★ ★

★ ★ ★

PRIOR TO OCEANIC ENTRY Gross error accuracy check - record results HF check, if not done during pre-flight Log on to CPDLC or ADS 15 to 45 minutes prior, if Equipped Obtain ooeanic clearance from appropriate clearance delivery ★ Confirm and maintain correct Flight Level at oceanic boundary ★ Confirm Flight Level, Mach and Route for crossing ★ Advise ATC When Able Higher (WAH) ★ Ensure aircraft performance capabilities for maintaining assigned altitude/assigned Mach Reclearance - update LRNS, CFP and plotting chart Check track and distance for new route Altimeter checks - record readings

Corporate Flight Attendant News E-Letter

★ Compass heading check - record AFTER OCEANIC ENTRY ★ Squawk 2000 - 30 minutes after entry, if applicable ★ Maintain assigned Mach, if applicable ★ VHF radios-set to interpilot (123.45 MHz) and guard frequency ★ Strategic Lateral Offset Procedure (SLOP) - SOP ★ Hourly altimeter checks APPROACHING WAYPOINTS ★ Confirm next latitude/longitude ★ ★ ★ ★

OVERHEAD WAYPOINTS Confirm aircraft transitions to next waypoint Check track and distance against Master CFP Confirm time to next waypoint ★ Note: 3-minute or more change requires ATC notification Position report - fuel

10-MINUTE PLOT (appr. 2 degrees of longitude after waypoint) ★ Record time and latitude/longitude on plotting chart non steering LRNS MIDPOINT ★ Midway between waypoints compare winds from CFp, LRNS and upper millibar wind charts ★ Confirm time to next waypoint COAST IN ★ Compare ground base NAVID to LRNS ★ Remove Strategic Lateral Offset ★ Confirm routing after oceanic exit DESCENT ★ Transition level - set altimeters to QNH DESTINATION / ON BLOCKS ★ Navigation Accuracy Check ★ RVSM write-ups OTHER ISSUES 1. Contingencies 1.1. Published Weather Deviation Procedure 1.2. 15 NM offset (formerly 30NM in the NAT, 25NM in the Pacific) 1.3. Lost Comm/NAV Procedures 2. ETOPS 3. Weather - DestinationiAlternate(s) Airport(s) 4. Data Link Contingency Procedures 5. Dead Reckoning (DR) 6. GPS - RAIMlFDE Requirements For reference only! Not intended to replace an operator’s oceanic checklist.

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Volume 5, Issue 1


Persistence, Networking Are Key to Becoming a Business Aviation Flight Attendant Persistence, performance and professionalism are the qualities needed to land a job as a business aviation flight attendant, say some of the industry's most seasoned professionals. Former flight attendant Susan Friedenberg, owner of the Philadelphia-based Corporate Flight Attendant Training, says persistence means researching and approaching flight departments and getting in front of as many hiring managers as possible. Cold calling is tough, but that's the kind of persistence that gets results, she says. Friedenberg, a flight attendant for 25 years, has packaged all of her experience into a four-day course on breaking into the business. Once you get that break, however; it 's a matter of performance that will ensure you keep the client or job. "You're only as good as your last mission," she says. Although professionalism can mean many things, flight departments expect certain things from flight attendants, such as a resume that shows an investment in training and education and demonstrating the sophistication to know when services are needed and when it's best to stay in the background. "Just get out there and network;' suggests Judy Reif, a contract flight attendant who heads NBAA's Flight Attendant Committee. One of the best ways is working at a fixed base operator (FBO). "As customers come into the FBO, you get to know the business," she says. But more importantly, these customers get to know you. What Contract Flight Attendants Need to Know Contract flight attendants are self-employed. They enjoy the freedom to work when and where they want and can bargain for the highest compensation. But unlike employees, who enjoy a steady paycheck and benefits, contractors need to look out for themselves; it's vital to know a company's daily rate and be certain about what they're signing up for. For those who have any specialized skill s, such as fluency in a foreign language, it is important to market them, says Friedenberg, and ask questions like:"What are my days off? Will I need to attend company meetings? You don't get what you deserve; you get what you negotiate:' The independence of being a contractor can be priceless, but there are plenty of requirements for flight attendants, whether they are contracted or official company employees. Many operators seek flight attendants with CPR, food safety and training certificates from accredited organizations, says Virginia Lippencott, chief flight attendant at Pfizer. Competitive candidates can think on their feet, deal with the unexpected and display the savvy it takes to assist clients, she adds. Having at least two years of college, some aviation background, military service or experience with irregular schedules would complete the ideal package. New flight attendants can advance their careers by attending NBAA's Annual Flight Attendants Conference, sponsored by the Association's Flight Attendants Committee. Participants can network with industry leaders and compete for various scholarships. The Committee also provides a checklist for flight attendants and flight department managers highlighting what should be expected from new flight attendants. NOTE: This article was first published in the NBAA Business Aviation Insider November/December 2008 issue. To find out more information on the NBAA Flight Attendants committee, please visit http:// www.nbaa.org/about/leadership/committees/fltatt/

www.nbaa.org Corporate Flight Attendant News E-Letter

www.noplanenog ain.org 7

Volume 5, Issue 1


http:// www.executiveairc raftcatering.com/ Your catering source for Addison Airport (ADS) / Dallas Fort Worth (DFW), Dallas Love Field (DAL) / Dallas Executive Airport (RBD) and surrounding airports .

From the Editor Dear Readers,

HELP Wanted! CorporateFAInsider.com is needing your support and looking for writers and web master help!

For more details, please call 407-257-0857 or email Editor@CorporateFAInsider.com

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To keep this publication free!

First please forgive the lateness of this issue! One must keep his head on straight and with the year coming to an end and other things happening and so it was just a difficult time for me to produce the next issue. So with that said, here is this month始s issue. I will also try to get back on schedule and put one out in February like I have for the past 4 years. This coming year is going to bring some changes to our website. I will start offering to our readers to post their resume to our web site. We will be establishing a format where you will be able to post your resume, photo and a short bio for a small fee. Stay tuned for other changes as well. While this publication has been free since the beginning, I would hope that you would donate towards keeping it that way. You can visit my web page and find the donate button on the front page or by clicking on the donation button at the left.. Well, have a fun start to the New Year and check back with us for some great updates.

Corporate Flight Attendant News E-Letter

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Volume 5, Issue 1


Who said turkey is dead? The following Recipe is from the July/August Issue of Catersource, a bimonthly magazine

Corporate Flight Attendant News E-Letter

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Volume 5, Issue 1


www.med aire.com Corporate Flight Attendant News E-Letter

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Volume 5, Issue 1


www.jetfinit y.com www.jetfinit y.com Corporate Flight Attendant News E-Letter

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Volume 5, Issue 1


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Phone: (Toll-Free) 1.800.489.0609

Corporate Flight Attendant News E-Letter

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Volume 5, Issue 1

Corporate Flgiht Attendant News ELetter Jan 2010  

Bombardier - Domonstration Flight Attendants, Who are they? “You work where?” “But that’s not an airline is it?” These are 2 of the most f...

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