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Corporate Flight Attendant News E-Letter

Our mission is to inform our loyal readers on today‘s issues that shape the corporate flight attendant. Customer satisfaction is our focus in our ongoing quest to exceed the goals for market, professional and personal growth. Each electronic publication is free to corporate flight attendants and aviation personnel throughout the world.

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Getting the most out of Emergency Evacuation Training This article was published in the NBAA publication “Business Aviation Insider” dated March/ April 2009. To learn more on how NBAA is working with their members companies to establish better standards within the general aviation industry, please visit

Over the past few years, more flight departments have discovered the value of emergency evacuation instruction and are requiring their flight attendants, and even pilots, to attend annual training. "Industry awareness and a wider acceptance of how proper emergency training can help to prevent incidents/accidents and help deal with an emergency have been fueling the growth of the emergency training business," says Doug Mykol, president of FACTS Training, a part of the AirCare Solutions Group and the world's largest business-flight attendanttraining organization. Mykol estimates that pilots account for about 35 percent of his classes, up from almost zero when FACTS was founded in 1987. The company also is conducting more classes for passengers and their families, especially for those who fly on aircraft that do not carry a trained flight attendant.

Emergency Evacuation Trainging Page 1

Corporate Angel Network Flies 31,000th/31,001st Patient Flights Page 3

© Roger Ressmeyer/CORBIS

But finding the right training vendor requires a considerable amount of homework. According to Louisa Fisher, program manager, emergency training and cabin safety at Flightsafety International's Savannah Learning Center, selection criteria must focus on the quality of the training programs, the instructors and the equipment used in the exercises, as well as the training company's ability to tailor a course to an individual operator. "A one-size-fitsall kind of program does not meet the training needs of every operator," Fisher notes. For example, discrepancies could exist between the emergency equipment on a customer's aircraft and those used by the training facility. "The training company might use water-based fire extinguishers, while those on the customer's aircraft might employ Halon," she says. "Then, there is emergency equipment location, which can vary from one aircraft to another, even among aircraft of the same model."

Cuisine Air International Ltd (London UK) is now a registered “Designated Caterer” Page 3

Special adverts for training classes around the 14th Annual NBAA Flight Attendant Conference

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www.flig htsafety. com Corporate Flight Attendant News E-Letter


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Corporate Angel Network Flies 31,000th/31,001st Patient Flights!

Grandson of Sir Winston Churchill is One of Two Patients Onboard.

White Plains NY—March 17, 2009—Winston Churchill, the grandson of Sir Winston Churchill, and Susan Polan, another cancer patient, flew home to Florida from treatment at MD Anderson Hospital in Houston, Texas on Corporate Angel Network’s 31,000th and 31,001st patient flights. Ms. Polan, who had just returned from a course of chemotherapy, observed “Chemo was exhausting: I was in no condition to go through the ordeal of flying commercially, which can be very painful after treatment. I am so grateful to Corporate Angel Network for this flight.” Mr. Churchill was at one time a volunteer pilot in the St. John’s Ambulance Air Wing. Their mission was to provide a volunteer air service for the rapid transport of organs. He remembers “flying donor organs throughout Northern Europe at all hours in order to save lives.” Churchill continued, “It is wonderful that today so many large corporations should be so public spirited and caring towards cancer sufferers. It gave me great pleasure to help kidney patients in the past and, in the same way, Corporate Angel Network is an excellent way to help cancer patients who understandably are stressed, by making their lives a whole lot easier.” About Corporate Angel Network Corporate Angel Network is a public charity that arranges free flights for cancer patients to treatment using empty seats on business aircraft. Since its founding 27 years ago, CAN has grown to include over 500 participating corporations, five paid staff, and a team of 50 part-time volunteers who work with patients, physicians, corporate flight departments, and leading treatment centers to coordinate medical travel needs of cancer patients with the scheduled flight activity of participating corporations. To date, CAN has arranged 31,000 flights and currently provides nearly 3,000 patient flights annually.

Cuisine Air International Ltd (London UK) is now a registered “Designated Caterer” How does this affect our clients? The UK Department of Transport has given selected suppliers, (caterers) legal direction to undertake various security measures. The DFT has implemented security guidelines for in-flight catering supplies and stores to be carried on flights from the UK. What are the implications to you our customers? ★As a supplier we are required to meet the following strict guidelines, prior to meeting you at your aircraft. ★Staff are security vetted and trained to meet the DFT guidelines. Here in the UK that means staff must have at least a “criminal record check”. ★“Nominated security personnel” must have a higher level of security being “counter terrorist checks”. ★Supplies in the premises must meet internal audit procedures set out by the DFT, which ensure that there are no “prohibited” articles supplied. ★All documentation meets the DFT guidelines, showing a clear audit trail of procedures, that supplies have been inspected. ★The vehicles are secured with numbered seals that match the documentation for inspection of security and crews on delivery. What do these points mean to us as a supplier? Cuisine Air International Ltd is registered as a “Designated Caterer” by the DFT. ★Cuisine Air International Ltd complies with the requirements of the National Aviation Security Program. ★The nominated person for Cuisine Air International Ltd exercises security responsibilities at the catering outlet. (Continue on page 5)

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General Aviation Food Safety Certification Class June 28, 2009 – New Orleans Jean Dible Certified Food Safety Instructor BS, CFSP/nrfsp, CFSP/nraef MBAA Member

5-YEAR FOOD SAFETY CERTIFICATION The National Registry of Food Safety Professionals SEBA APPROVED Take advantage of the aviation food safety training class being offered in conjunction with the NBAA Flight Attendant’s Conference in New Orleans. When you complete this class, you will add to your professionalism and knowledge and be able to serve food in your aircraft without compromising safety to passengers and crew. Sunday / June 28, 09 1-Day Training Class 8:30 – 7:30 pm New Orleans Airport Location Special room rates for students attending the class Questions or to enroll in the food safety class, please contact Jean Dible @ or 770-333-7912 Corporate Flight Attendant News E-Letter


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(Previous page 1) Choosing the Best Instructor Is Critical Once the operator determines his or her training needs and vendors are short-listed, the next step is to determine the qualifications of the instructors. Mykol suggests that any training firm that purports to cater to business flying should have instructors with experience in that segment of the industry.

(Previous page 3) ★Customers have the peace of mind that beyond the usual culinary guidelines met by catering facilities, Cuisine Air International Ltd also meets the strict security measures set out by the DFT.

"It's a different kind of flying, because cabin evacuation training on a Challenger or Gulfstream is not the same as on a commercial Boeing 757, where there are several flight attendants at work," he says. "If you're the [only] flight attendant on a business jet, you have to rely on your Three simple questions to think own skills." Mary Lou about before using a Gallagher, president of training provider... Beyond and Above Corporate Flight Attendant Training, 1. Is the training which just opened a new company training center at Fort recoognized widely Lauderdale Executive Airport in the aviation (FXE), says, "The instructors' community? resumes are probably the most 2. Does it focus on important consideration when business aviation? selecting a training company." 3. Does it use The person doing the training business aircraft should at least have been a simulators and flight attendant, preferably equipment? with business aviation Says Doug Mykol, Aircare experience. Scenario-Based Training

★Cuisine Air International Ltd has the only representative in this sector (catering) on the committee. Airports and FBOs are being monitored by the DFT to ensure compliance. Any supplier that does not meet the above regulations may find that items are not allowed through to the aircraft. Cuisine Air is and always has been about providing a quality service. We work hard to be above the level required to provide a high standard of service. Should you require any further information on this item, please feel free to contact Maithri Samaradivakara (Director) who can elaborate further on the DFT regulations.

Solutions Group

Note from the Publisher:

Training, says Gallagher, should also be scenario-based, with each session involving a specific procedure for the simulated emergency, such as evacuations from smokefilled cabins, or dealing with a fire outside the aircraft or a water ditching.

We have contacted the Department of Transportation, Aviation Security (Cargo, Catering & Training) Branch in the UK about this program that is mentioned in the above article. Please read Mr. James Chan response on page 9.

"In each situation, you are training the students to use emergency equipment properly, and one of the most basic parts of training that should be stressed is the location of the emergency equipment," she says. In conjunction with this, Gallagher adds, situational awareness training is a must. "Every aircraft is Continue on page 8) Corporate Flight Attendant News E-Letter


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http:// www.ciaproch consulting/ training/

(Previous page 3) CAN has received numerous awards in recognition of its service to cancer patients, including The Volunteer Action Award, the highest volunteer award from the President of the United States. For more information call (914) 328-1313 or visit

• Emergency Crewmember Training • Initial/Recurrent Flight Attendant Training • Operations Specifications Training Randall Wood • 201-982-3453 or Cheryl Chestnut • 609-828-4015

Corporate Flight Attendant News E-Letter


Volume 4, Issue 3

June 29th, 2009 – July 2nd, 2009 New Orleans, Louisiana Space is limited to maximize the student's learning experience. (Location To Be Announced)

One must be prepared and have a thorough understanding and real knowledge of what this industry is all about as well as the language of Part 91, “corporate aviation”. You must understand the job / role of being a business aviation flight attendant. It is for this reason that we are conducting our annual four day training class the Monday after the NBAA Flight Attendant conference which will be held on Friday, June 27th and Saturday 28th. Sunday the 27th will allow you to rest after the hectic conference schedule! Our training will commence Monday morning June 29th thru Thursday July 2nd. You will now have the opportunity to attend our “Corporate Flight Attendant Training” program directly after the conference and go home as an empowered and educated possible flight attendant candidate allowing you to get those resumes out in a professional fashion! Ninety one per cent of the people that we trained in the past 10 years are ALL flying either contract or have secured full time positions. If you have recently completed "corporate specific" emergency training, this is an opportunity for you to attend our training and get the rest of the education that will facilitate you in your goal of getting a full time or contract position and empower you to do everything right on that first trip assignment! Egress training is just that, evacuating the aircraft. As Julie Allen formerly with FlightSafety stated, “Susan’s training is a totally comprehensive training, and is actually the Nuts & Bolts/Meat & Potatoes of corporate flight attendant training within business aviation.” We will educate you with 7 films and the following: ! Defining The Corporate Aviation Flight Attendant ! Distinctions Between Contract & Full Time Employment ! The Differences Between The FAR'S Where Applicable ! Marketing Yourself Within Business Aviation ! Managing Yourself As A Business Person In Corporate Aviation ! Interviewing Information & Salary Negotiations ! Resume & Cover Letter Protocol ! Developing a Professional Image & Dressing For Success ! Corporate Culture ! Food Safety Awareness ! The Language Of Business Aviation Catering

! Catering Communication Skills ! Catering, Food Presentation & Packaging ! Trip Prep From Assignment To The Trip's Completion ! Sequence Of In-Flight Service, Duties & Aircraft Responsibilities ! Remain Over Night Responsibilities For The Aircraft ! Aviation Department Communication Skills ! International – Remote Trip Planning/Safe Global Catering Procurement ! Trip Prep For Under Developed Country Destinations ! Augmented Crew Changes & Applications ! International Customs/Safety & Cultural Awareness

At Corporate Flight Attendant Training our three favorite quotes are: "You don't know what you don't know." "You simply do not get a second chance to make a great first impression." "You are a paid guest on the aircraft." For all our training class dates in 2009, please visit our site: ©1999-2009 Contact: Susan C. Friedenberg - President & CEO Telephone: 215.625.4811 Fax: 215.413.9013 E-Mail: Susan C Friedenberg

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(Previous page 5) different, and each time a flight attendant boards an airplane, he or she has to know where the emergency equipment and exits are located, and how to use them especially in low-visibility conditions." Mykol adds that a well-designed emergency training program should cover crew coordination in basic evacuation procedures, firefighting, inflight medical emergencies, and hypoxia and decompression countermeasures.

Fisher recommends that customers select training companies that use realistic cabin trainers with actual operational aircraft exits. "At Flightsafety Savannah, we use motion-based scenario trainers with fully operational over-wing exits that are representative of several types of business aircraft, including Gulfstream, Falcon, Challenger/Global Express and Hawker." Still, some flight departments prefer to have emergency training carried out at their hangar on their own aircraft. While Fisher says this has some advantages, the downside is the risk of damaging the aircraft during training. Nonetheless, she agrees that at least some training should take place in the company aircraft.

Smoke and Fires Naturally, any emergency training program should include how to deal with inflight smoke and fires. Federal Aviation Administration research indicates that many fires aboard aircraft are caused by electrical equipment: ovens, entertainment systems, coffee makers, etc. Fisher says the Savannah facility teaches crew and passengers how to locate and pull circuit breakers and extinguish a fire under the low-visibility conditions of a smokefilled cabin.

Mykol noted that FACTS currently employs three mobile simulators that are designed for use at a customer's location. "Often, when the training company goes to the operator, more pilots, flight attendants and passengers train together."

http:// www.executiveairc Your catering source for Addison Airport (ADS) / Dallas Fort Worth (DFW), Dallas Love Field (DAL) / Dallas Executive Airport (RBD) and surrounding airports .

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1. Many thanks for your email. I ought to mention that private jets are not ‘qualifying aircraft’. That means they are not subject to our aviation security regime. Therefore caterers which supply only private jets are not certified by us. For caterers to be DfT certified (known as ‘directed status’), they must have agreed an arrangement for supplying a ‘qualifying aircraft’ operator. ‘Qualifying aircraft ‘: a. Have a maximum take off weight of at least 10 metric tonnes or have over 19 passenger seats; and b. (ii) are operated for public transport, meaning that they are commercially available for ‘hire and reward’ to carry passengers or cargo. These aircraft would be serving departure flights from the UK. 2. You will be aware that some airports such as Luton allow both private and ‘qualifying’ aircraft to use their facilities. Private aircraft would operate in a separate ‘Controlled Zone’ (CZ) for general aviation. They would be segregated from qualifying aircraft in the ‘Restricted Zone’ (RZ). Both types of aircraft may share runways and taxiways in the CZ. People and vehicles entering the RZ must be screened, whilst we do not require this for the CZ. However operators in the CZ can set their own security standards if they wish to do so. However that would an issue that should be raised with the relevant CZ operator. 3. I hope this helps, but should you have further queries, please let me know. James Chan Aviation Security (Cargo, Catering & Training) Branch Transport Security & Contingencies Directorate (TRANSEC) Department for Transport Zone 5/13, Southside 105 Victoria Street London SW1E 6DT Tel: 020 7944 8562

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Guest Editorial Dear Fellow Readers, I attach myself now to hope and hallmark moments in the media. When I got out of college, I worked for a newspaper and then channel 8 news in New Haven - It was brief at channel 8, maybe 4 months. I wanted to report the good news. No one wants to hear or see THIS. I wanted to do human interest stories, the fluff and the happy. Rose colored glasses were worn on my eyes. People want gore, bad news about bad people, gossip and terror. It sells because it raises our blood pressure, get our inner most thoughts reeling and we like to say, “poor them, I am glad it was not me". We are voyeurs and ease droppers. Most fresh accidents on the highway are slowed down due to motorists slowing down to see death. I am seek out the facts of President Obama getting a puppy named Bo, same sex marriage, people saving other people from floods, poverty and homelessness, successful couple hood, sports, olympics, Ripley’s Believe It Or not and panda bear stories. Call me an optimist, But I have to believe that there is still some 1960s in 2009. Warmest Regards, Betsy Dwyer Blogger Betsy Dwyer writes a blog dealing with corporate flight attendants issues located on is proud to sponsor Shari Frisinger, President, CornerStone Strategies at this year NBAA 14th Annual Flight Attendants Conference June 25-27, 2009, Ms. Frisinger will be speaking on June 27 at 2 pm. She will be speaking on “Conflict Resolutions” dealing with people in a positive way to to meet your flight departmentʼs goals. For more information please visit Our conference page One lucky attendee attending this session will receive a

$50.00 gift card to Williams-Sonoma

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I am Shari and you have been approved to read this message.

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Corporate Flight Attendant News E-Letter


Volume 4, Issue 3

Corporate Flight Attendant News E-Letter April 09  
Corporate Flight Attendant News E-Letter April 09  

Getting the most out of Emergency Evacuation Training- Over the past few years, more flight departments have discovered the value of emergen...