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Corporate Flight Attendant News E-Letter Educating the community one news issue at a time. Volume 3, Issue 4

AUGUST 2008

ISSN 1932-4464

Our mission is to inform our loyal readers on today‘s issues that shape the corporate flight attendant. Customer satisfaction is our focus in our ongoing quest to exceed the goals for market, professional and personal growth. Each electronic publication is free to corporate flight attendants and aviation personnel throughout the world.

Are you ―135 Qualified? To help us better understand, I have asked Flight Safety International to provide us with the following information. If you have any questions, about this or any other FAR, always contact your local FAA office and they will direct you to the right direction. How can I get a Generic (non-Company specific) Part 135 Training Certificate? Before we can explain this process, it is important to understand the meaning of certain terms defined below:

  

Operating Certificate – If a company provides air transportation for compensation or hire, that company must become certificated as an operator. The operating certificate is issued once the company has fulfilled all the regulatory requirements of the applicable operational part (i.e. parts 121, 135, etc.). When operating under 14CFR Parts 121 or 135, the FAA has specific parameters which determine when a FA is required. When a FA is required, their training/testing requirements are defined by regulations and must be submitted to the FAA and approved for their specific Operating Certificate. Certificate Holder – The owner of an operating certificate issued by the FAA. Operator – Another name for Certificate Holder. Flight Attendant Certificate – Flight Attendants for air carriers providing transportation using airplanes with 20 or more passenger seats operating under 14CFR Parts 121 or 135 will be issued a certificate of demonstrated proficiency by the FAA.

In 1997 FlightSafety International (FSI) developed and received FAA approval for Flight Attendant Training Programs that met the requirements of 14CR Parts 91, 121 and 135. These programs were developed as basic templates to be used for two main purposes:

 

To provide the basis from which to modify and customize training programs for new Part 135 operators or those certificate holders transitioning to aircraft which required a FA. The second purpose was to provide a baseline curriculum from which to conduct differences training and qualify instructors to conduct training for certificate holders.

FAA Notice 8000.355, issued in February 2007, has essentially removed approval for all programs which were formerly designated by certificate holder operational parts (121, 125, 135). However, the requirement is and has always been that ALL training conducted for an operator, MUST be accomplished in accordance with the CERTIFICATE HOLDER'S approved training program, as established by the regulations (CFR 135.341, 121.401) in order to be issued a Training Certificate for that operational part. Q: If a flight attendant is not currently employed by a 135 operator, can they still receive a Generic Part 135 training certificate?

I NSIDE

THIS ISSUE :

Who Has The Last Word On Security? You Do! Page 10

Quickly Gaining Rapport: Listening with Objections Page 4 Island of Confusion Page 11 Getting Involved! Page 6 “Going Global” at the NBAA Flight Attendants Conference Page 3

A: No. Knowing the regulatory requirements of an operational part are not enough to qualify. If that were the case, the FAA would not require every certificate holder to develop and submit a training program tailored to their operation. There are differences in policy, procedures, standards, commands, equipment and guidelines of every certificate holder. (Continued on page 7)

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Corporate Flight Attendant News E-Letter Volume 3 Issue 4


Going Global at the NBAA Flight Attendants Conference

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By Deb Elam th

he NBAA 13 Annual Flight Attendants Conference was held in Tucson on June 27 - 28 at the Hilton El Conquistador Golf & Tennis Resort, featuring the theme, ―Going Global, New Challenges for Today‘s Flight Attendants.‖ The main objectives of the annual conference were to educate attendees regarding the growing future of business aviation and assist them in preparing for future developments within a constantly evolving industry. The Tucson conference specifically addressed the growing global industry of business aviation and challenges involving safety, security and cultural diversity issues that now more than ever directly effect industry professionals and global passengers.

aviation. ―Today‘s NBAA Flight Attendants Committee emphasizes the need and value of these well-trained individuals, ― says Reif. ―By raising the standards of business flight attendants, we can educate those in the business aviation community and the Federal Aviation Administration on the important role we play as cabin professionals.‖

Most of the featured conference speakers addressed the growing importance of existing safety standards, as well as new safety challenges that are direct results of an industry ―Going Global.‖ Steve Brown, NBAA Senior VP of Operations and Administration highlighted the career challenges facing cabin crew in the future global market and a changing economy. He explained how the aviation industry is now experiencing both ―the best of times and the worst of times,‖ in this quickly changing environment. Doug Carr, NBAA VP of Safety and Regulation, spoke about business aviation security issues as they The evening before the official kick-off of the conference, relate to international travel. Dr. Petra Illig of the CDC addressed CorporateFAInsider.com hosted a festive and informal increasing global health concerns for crew and passengers. networking reception featuring wine and beer, appetizers, and Today‘s global business environment also presents new even a Gulfstream ice sculpture. This marks the first year that a challenges for crewmembers facing increasing long duty days pre-conference reception was listed on the agenda, offering the throughout various time zones. Dr. Mark Rosekind of Alertness opportunity for those new to corporate aviation to network with Solutions (sponsored by Sentient Flight Group) addressed industry veterans in an informal setting. With a total of 276 attending the conference, over 100 were new to the event. Many managing fatigue in order to maintain safe operations. Committee joined the reception following the orientation and registration for members Caryl Knapp of Bombardier Flexjet and Amy Nelson of Sentient Flight Group addressed important regulatory hot topics new attendees. such as training issues and duty day regulations. Currently, In a year when countless commercial airlines have been reduced federal regulations do not require General Aviation flight to a state of financial ruin due mostly to skyrocketing jet fuel attendants to adhere to the same duty days that pilots must. Many prices, many commercial flight attendants have lost their jobs due flight departments recognize that the third crewmember, operatto bankruptcies or widespread industry downsizing. The ing in a safety capacity is just as subject to fatigue as a pilot and conference networking reception was just the first of many voluntarily choose to have their flight attendants adhere to the opportunities to discuss transitional issues such as the choice of pilot regulations. corporate specific training vendors with seasoned professionals. At this time, the NBAA has not recommended any specific Lisa Mattingly and Loren Urbancic of Indianapolis were first regulatory guidelines to the FAA regarding the training of Part 91 time attendees who lost their commercial flight attendant cabin crew. Ed Bolen, President and CEO of the NBAA positions when ATA ceased operation in April after 35 years in commented on this position two years ago at the Denver Flight business. They each worked for the company for 25 years. ―We both have a lot to learn about the world of corporate aviation and Attendants Conference. He stated that the NBAA is hesitant to urge the FAA to make changes, aware of the agency‘s tendency we are here to listen, learn, and meet people,‖ said Mattingly. to create ―one size fits all‖ regulations. ―Be careful what you ―We are looking into several of the safety training options wish for, you may get it,‖ he said. Susan Friedenberg has been available,‖ Urbancic said. They both signed up for FACTS involved with the Flight Attendants Committee since its‘ training by the end of the conference. inception, and now feels ―honored‖ to have been appointed to the Promoting the importance of utilizing a well-trained professional newly formed Advisory Board. She has long campaigned to flight attendant as opposed to a cabin server was stressed by Judy persuade operators to use only corporate specific trained flight Reif, NBAA Flight Attendants Committee Chairperson during attendants and eventually hopes to convince the FAA to mandate her opening presentation the next morning. ―The need to raise the training regulations similar to those in place regarding Part 121 bar and uphold higher standards in the business flight attendant flight attendants. She is not alone on her quest. Committee community is very important,‖ she said. ―For many years, the member Cyndee Irvine states that, ―The Flight Attendants awareness of such a trained and professional crewmember was Committee as a whole is even more committed now than ever, to lacking.‖ inform and educate the community on the importance of using a corporate specific trained flight attendant on any flight that Scott Arnold, Committee Vice Chairperson presented a fun and includes a cabin crew member. The problem lies in that most entertaining video that illustrated Reif‘s points concerning the principal passengers do not understand the difference between a evolving perception of the role of a flight attendant throughout the years. Some circa 1960‘s and 70‘s photos featured mini skirt cabin server and a trained flight attendant.‖ Friedenberg agrees. clad commercial ―stewardesses‖ posing on aircraft wings, much ―When a passenger sees a person in the back of the aircraft, the to the amusement of the conference audience. One ad even stated, assumption is that he/she is a trained professional,‖ she states. She sites two high profile General Aviation accidents as unapologetically, ―I‘m Cheryl. Fly me.‖ Clearly, progress has been made and the frivolous image of yesterday‘s flight attendant examples. ―We are all aware of the Challenger crash in TEB and the lack of training the ‗acting‘ flight attendant had. When that is no longer mainstream in either commercial or business (Continued on page 12)

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Quickly Gaining Rapport: Listening with Objections By Shari Frisinger, Corner Stone Strategies This is perhaps the least used tactic of gaining rapport. Listening is, or should be, a singularly focused task, not to be done as part of a multi-tasking set. Your mind can only focus on one thing at a time. Think of the times you have tried having a conversation when you‘ve been on hold … what happens when the caller picks up their end of the phone? You stop your in-person conversation to focus on the caller at the end of the line. We listen for different reasons:

high mileage expense. When she is asked about it, her response is ―OK then I won‘t submit any more expenses …. I‘ll use my own gas to get whatever is needed….‖

Response: ―Sally that‘s not what I‘m saying. I really appreciate your picking up these items for the flight. We all work together as a team and rely on each other to do these things. It‘s just with the cost of gas rising, going far out of our way to pick up something that is comparable and can be purchased closer is what we need to do….‖

For empathy and compassion: when a friend needs an ear, or “N OT A BIG DEAL ” a shoulder, we listen so they can feel better. When we need to vent without judgment, we want someone to listen out of  Definition: The challenge you are experiencing is not taken consideration. seriously by the other person, usually one in authority. They use  To unwind and take pleasure in the sounds we are hearing, pseudo-optimism to try and placate you so you will leave them alone. whether it be music, entertainment or the sound of family voices  Example: ―With these changes to the next trip, I won‘t be able to get prepared for the one  For details to solve problems. When we make after that … remember they are nearly backour thinking visual, we make it easier for others to-back.‖ ―Sure you can … the changes are not to follow our path and stay with us. that extensive and you know exactly what you are  To assess the situation, analyze the information doing. Plus you have such a way with people!‖ and reach a conclusion  Response: Ask if you have their undivided What happens when we are in tune with the other attention. Repeat more firmly your original person, yet they are not granting us the same statement. Ask for them for help in solving this courtesy? Whether intentional or not, other people problem. can throw barriers in our conversations. How do we maintain a professional, productive working relationship with them, yet addressing their unwanted R ESISTING /B OXING actions?  Definition: When someone wants to debate Think about the last time a salesperson came to a topic for the sake of debating or will It isn’t what you said. see you … did they listen more than they challenge what you say. talked? Most of the time the answer is ‗no‘.

It’s what they How about the times you were in a meeting and  Example: Anybody have good someone disrupted the flow? How do you feel, recommendations for hotels in Southeast Asia? think they heard. and what do you think, when either of these happened? In both scenarios, the offending person was not Pilot #1: The Sofitel Phokeethra Royal Angkor is the best place listening to the conversation going on around them. to stay. We interrupt, or do not listen, for a variety of reasons. Here are a few of them and how to respond to the person or the situation:

Pilot #2: Why do you say that? I stayed there once and won‘t stay again. The Le Meridien is much better because ….. Pilot #1: I‘ve never stayed there.

N O G REY A LLOWED

Pilot #2: Well you should .... your hotel doesn‘t….

Definition: when someone interprets a situation as clearly either [a] or [b]. In their mind, there is no other option.

Example: The department policy is to not pay flight attendants for mileage to and from their residence to the hangar. If, however, the flight attendant picks up catering or something else needed for the flight, mileage will be paid. Flight Attendant Sally picks up catering and submits for what is perceived as a

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Response: The best thing to do is to acknowledge the other person‘s perspective and end the conversation gracefully. They enjoy debating and will take whatever you say as an indication that you, too, want to debate this point. They may not understand that it‘s ok to have differing opinions. (Continued on page 8)

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When was the last time you got involved in sending a letter to your congressman? When was the last time you thought your voice was not needed to help pass a piece of legislation ? Well it is time to do both and here are two easy ways of doing such without having to think about what to say or where to mail it. The National Air Transportation Associations (NATA) and the National Business Aviation Associations (NBAA) websites both have access to prefilled letters dealing with topics that they need your support on. Oh, before you ask, ―NO‖ you do not have to be a member to assist in their cause. This is totally FREE and takes just a few questions to have it all filled in and then you press enter and the system will do the rest! So join in and help with your community.

WASHINGTON — The Internal Revenue Service announced an increase in the optional standard mileage rates for the final six months of 2008. Taxpayers may use the optional standard rates to calculate the deductible costs of operating an automobile for business, charitable, medical or moving purposes. The rate will increase to 58.5 cents a mile for all business miles driven from July 1, 2008, through Dec. 31, 2008. This is an increase of eight (8) cents from the 50.5 cent rate in effect for the first six months of 2008 To read more about this increase please visit the IRS website

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(Continued from page 1)

These differences must be trained in order to ensure that the crewmember is competent to accomplish their duties and responsibilities as defined for that specific operator. The only method to satisfy the requirements of 135.341 is to train every crewmember in accordance with that specific certificate holder's FAA approved training program. Q: If I work for a Part 135 certificate holder, can I use that training to work trips for another Part 135 operator? A: No, not unconditionally. The training conducted in accordance with a particular certificate holder‘s program is not transferable from one operator to another unless a Certificate Holder‘s approved program stipulates allowances for prior-experience/ training or other special provisions. In some cases, the Certificate Holders‘ program makes provision to receive credit for basic training conducted by a Part 142 school. Q: Since FlightSafety International’s program is approved under Part 142, why can’t I be trained in FlightSafety International’s curriculum and receive a Part 135 Flight Attendant Certificate? A: FlightSafety International‘s Part 142 certificate authorizes the FlightSafety to conduct training; it does not authorize FlightSafety to operate aircraft. The training requirements of Part 135 specifically require that the crewmember be trained in compliance with the Certificate Holders’ approved program on the aircraft (type/ model) they will be operating. Therefore the designation of being a ―Part 135 trained‖ crewmember cannot be conferred upon an individual. It is only those crewmembers who are employed by and trained in accordance with a certificate holders‘ approved program who can receive that designation. Although FlightSafety prepares the training documents on the completion of training, those documents are issued on behalf of the certificate holder and bear the operators name and certificate number. Q: How did FlightSafety’s Flight Attendant program receive FAA acceptance if they have no airplanes? A: When FLIGHTSAFETY INTERNATIONAL‘s program was submitted for approval without defining a specific aircraft (type/model) for the aircraft ground segment of training, the agreement was made that, using the national norms stated in FAA Order 8900.1 and FAA regulations, a basic program could be developed that would incorporate the varied specifications of most aircraft types. Q: So then what data does FlightSafety use to develop aircraft training? A: The basis for FlightSafety‘s aircraft ground training segments are based on data received from the aircraft manufacturer‘s manuals, checklists, etc. If an operator‘s aircraft has been modified/reconfigured, our aircraft training module for that operator is modified to ensure that the training is conducted in accordance with the certificate holders‘ program including the specific equipment, brand, operation, location and procedures. Q: Training is not required under Part 91, so why is that program included in your FAA accepted program? A: Although training requirements are not defined for Part 91 operations, competency is required for FA‘s who will be operating on aircraft with more than 19 seats. The FAA has stated that if a person is functioning in the capacity of a FA, they are perceived by passengers as a crewmember and therefore should be trained as such. FlightSafety‘s position is that the training standard should be comparable to the level of knowledge necessary to act as a crewmember, therefore the training standard should be commensurate with the training requirements of other operational parts. If you have additional questions, email: Flightattendant@flightsafety.com

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(Continued from page 4)

P ROBLEM

SOLVING MODE

Definition: When the person you are talking with immediately feels they have to solve your problem. Men typically do this; they believe that‘s why you are talking with them about it. Why else you would relay your ‗story‘ to them? I jokingly tell my husband to ―take off your Mr. Fix -It Hat‖. Example: Flight Attendant: I needed some advice on a caterer out of Beijing….

Reply: Well you can ask the FBO which caterer is good or grab a Fudors travel book. They recommend restaurants that are great…

Congratulations to the following as they were recipients of 4 door prizes that CorporateFAInsider.com provided to the NBAA Flight Attendant Conference.

Cherie Perrin

Deborah Laslo

Liz Murakami

Carolyn Paddock

Response: ―I understand you want to give me the answers. I think I already fixed it, would you hear me out and let me know what you think of how I handled it?‖

These tactics above [and there are more] are ways we use on others, or they use on us, to get the conversation off track or to change the focus of the conversation onto a different topic. When we listen, we need to have our full attention on the other person. Otherwise you may find out what you thought you heard is not what they said. This is part 3 of 4 part series. Shari started her series on the topic ―Speaking Patterns‖ which was first printed in our April issue. She followed with her second article called ―Asking Questions‖ and you can find that in our June issue. Her final article in this series will be published in the October issue. 'so stay tuned'. In addition to her writing, Shari L Frisinger is an accomplished educator and speaker in today‘s aviation. She has written Fail: Not a Four Letter Word, So What? And Who Cares, and a motivational quote book: Focus [on the Pinnacle of Your Success]. Each of them can be purchased by contacting her at shari@cornerstonestrategiesllc.com or by going to www.cornerstonestrategiesllc.com .

CorporateFAInsider.com would like to “THANK” the following sponsors in helping to make the “Social” event a “HIT” at the 13th Annual NBAA Flight Attendant Conference which was held in Tucson AZ on June 26.

Jetfinity Catering

Jett Sett Management

B.E.Princess

Jan Williams

Rudy’s Inflight Catering

Deb Elam

HBAcorp

Tastefully Yours Catering

Our International Partner Deluxe Executive Catering

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Who Has The Last Word On Security? You Do! By

Douglas Carr Douglas Carr is NBAA's vice president of safety and regulation. In this position, he is responsible for leading the association's efforts on business aviation safety and oversight of NBAA's regulatory activity involving business aviation aircraft equipment mandates, operations and security. If you have any questions about security or have questions about what legislation that deal with regulatory issues that are being presented to the government body, please contact Doug at DCarr@nbaa.org. Since 2001, we have seen all sorts of government efforts to establish various levels of security for aviation activities. These have included mandatory security programs, background checks for airplane crewmembers and airport workers, protected airspace programs and others. While these efforts try to establish some baseline standards for security across the aviation spectrum, airplane operators remain ultimately responsible for the safe and secure operation of their airplane. How often have you arrived at an airport only to find that things weren‘t quite what you expected? Whether the FBO was really a self-fueling facility or the airport ―fence‖ was a treeline off the end of the runway, crews can find themselves dealing with unexpected situations as the airplane taxis into the ramp. Having your backup plan rehearsed and ready to execute could keep you and your passengers safe and secure. NBAA developed a series of security best practices for business aviation in 2002. Those same best practices remain effective even today. They focus on four areas: aircraft, facilities, people and procedures. At your home base, you have a much more input into, and in some cases, complete control over, security standards for your hangar. Implementing best practices makes sense and often instils a greater sense of professionalism with the flight department. On the road, however, security practices and standards are often left to the local airport and FBO.

Vianne Floyd Office (313) 333-1116 JettSettManagement.com

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Most airports with regular business aviation traffic have establish enhanced security measures that often include identification checks and aircraft access controls. A call ahead to the FBO or airport management can prepare you for security measures to expect upon your arrival. Ensuring that your customers know what to expect will often relieve any pre-arrival anxiety, especially at a new destination. But what if your advanced planning doesn‘t reveal enough about the airport, its security measures or what to expect? For airports within the United States, your aircraft faces a low risk as a target for criminal activity. But don‘t let this low risk substitute for prudent security planning. Have a plan thought through for contingencies if security isn‘t quite up to snuff. Overseas, you may find that repositioning the company airplane after the mission is the most reasonable security plan. Providing your own supplemental security is also advisable at locations posing a higher threat. Your airplane is an expensive company asset and investment in employee productivity. Much like safety, security for the aircraft remains with you. At the end of the day, the airport and FBO won‘t have to explain why something happened to the airplane. Reasonable security measures will help keep your customers, airplane and crew members safe and secure. For additional security information, view NBAA‘s website at http://web.nbaa.org/public/ops/security/

We a looking for qualified Flight Attendants in the Detroit Metro area. Fax your resume to 888 201 0906 Corporate Flight Attendant News E-Letter Volume 3 Issue 4


From the Editor Greetings from the Island of Confusion When was the last time you felt like there was no end to this tunnel? When was the last time you worried if you were going to be able to pay your bills? When was the last time you just felt hopeless? Well, you are not alone in this state of uncertainty of the world around you. As someone who thinks he has a finger on the community, I will tell you what I know. Several fractional companies are not meeting their expectations which are causing layoffs. Several charter providers are telling me that business is very slow and the need for supplemental support is not necessary. There are a few companies who were looking to hire full time people but have put it off as their CEOs have put a stop to all new hires.

and to take note of all the articles about how Gulfstream, Dassault, and Bombardier aircraft each have about a three to five year backlog of orders to fill. I have read about how Airbus and Embraer are changing some of their commercial airplanes into corporate airplanes. Then there is the overseas market to look at. If you are fluent in Arabic, Russian, or Indian you are a well sought out person. So do not fret; just as with almost any other job, there are lows and highs and we will come through this with a wealth of knowledge. Until next time Fly Safely

So when we look at this one has to wonder what is going to happen next. I can tell you that those who Daniel have been in this business for a very long time keep telling me to wait out this wave as it will turn around sometime soon. They tell me to read Aviation Weekly NBAA 13 Annual Flight Attendant Conference

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Than 60 Countries. Her presentation included the famous quote by Mahatma Ghandi, that ―Civilization is the encouragement of differences.‖

bang this year. A conference wrap-up summary was held following the Catering aircraft hit that building, the passengers Breakout Sessions. In former years, most were looking for a corporate specific attendees left after ―Catering Roundtrained person to evacuate them, not tables,‖ but this year the incentive of The presentation by key caterers Tastefully someone from the food service industry randomly awarded prizes ranging from Yours, Rudy‘s and MFoods addressed untrained in safety and listed as a luxury hotel stays to aviation company these cultural differences while examining passenger or crew server.‖ Friedenberg jackets brought most back together for one the etiquette related to catering challenges emphasized the importance of corporate last presentation. Committee members in India, China and the United Arab specific egress training with her next Mary Ann Fash of the Boeing Company Emirates. The importance of example. ―Dick Ebersol‘s accident in and Jackie Kolesar of Dow Corning understanding the customs and etiquette Montrose had a F/A from a commercial Corporation coordinated over $6000 in practices associated with these three airline on his first business aviation trip. prizes donated by NBAA member countries that are now frequent business He was not trained to Part 91/135 companies and other businesses. In a aviation destinations was illustrated standards, did not give a briefing because surprise move following the prize awards, through examples of catering challenges. he did not know how to, and is now dead members of the NBAA Flight Attendant Committee donned Mardi Gras masks and along with Mr. Ebersol‘s son. The Catering Appreciation and tossed beads out to the audience in order to Networking Event went flawlessly this Safety training issues and documentation promote the 2009 Flight Attendant year, and the venue was held adjacent to continued to be a hot topic of discussion in Conference scheduled to take place in New the hotel pool featuring Southwestern the breakout session geared towards Orleans next June. Jazz music and Pat inspired cuisine with the more experienced attendees margaritas, wine and beer. The O‘Brien‘s inspired Hurricanes will most hosted by safety auditing Safety training intense rainstorms from the likely be featured during the festivities companies ARG/US and Wyvern. issues and previous evening dared not make a next year to be held at the New Orleans The process by which flight documentation guest appearance, perhaps Doubletree Hotel. department ratings are determined continued to be deferring to Paula Kraft of and awarded were discussed, as Chairperson Judy Reif later commented on a hot topic….. Tastefully Yours of Atlanta and well as what impact, if any, the the plans for the New Orleans Conference. the Flight Attendants Committee training and qualifications of an ―It will be as dynamic and/or even better Catering Working Group. onboard third crewmember were than the 2008 conference. The goal is to Conference attendees spent several hours considered. Simultaneously, a Basic 101 ‗raise the standards‘ of the flight attendant enjoying the varied buffet menu and ample Corporate Flight Attendant breakout sescommunity. Safety comes first. A well seating that encouraged table-hopping sion was conducted for those new to the trained professional flight attendant is what networking to take place. Melanie Van industry. It covered basic aviation industry we are promoting to all attendees as well Der Westhuizen traveled from Dubai to terms, tips for choosing training vendors, as department managers.‖ attend the conference and had this to say self-marketing & interviewing techniques when asked if the long trip and associated ********************************** and everything in between. costs were worth the effort. ―Worth every Deb Elam is currently a full time flight Keynote speaker Terri Morrison appealed cent,‖ Van Der Westhuizen replied. ―It attendant with a U.S. based Part 91 flight to all experience levels of attendees with was a hassle traveling during the summer department. She began her career in corporate her discussion of culture issues involved in holiday and international flights were a bit aviation in 2000, first as a contract flight doing global business. Her presentation busy, but the location, the attendees, the attendant and later as the Chief Flight Attendant included numerous examples of cultural speakers and information outweighs every- for ACI Pacific, based in Guam while operating blunders involving international business thing.‖ She came to explore and discuss a primarily out of Asia. transactions and how to avoid such recruitment business venture for the She has a culinary background and a BA from mishaps by doing a little advance research. Middle Eastern market, seeking advice Audience participation was encouraged in from seasoned professionals in the United Harvard University. a game testing Cultural I.Q. and all States. ―I would like to arrange a Flight attendees received a copy of her book Attendant Conference in 2009 during the (courtesy of MFoods, Rudy‘s Inflight Dubai Air show. The Middle East is Catering and Tastefully Yours Catering), begging for it and everyone is invited.‖ Kiss, Bow or Shake Hands: The BestThe NBAA Flight Attendants Committee selling Guide to Doing Business in More concluded the Tucson conference with a (Continued from page 3)

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Corporate Flight Attendant News E-Letter  

 Certificate Holder – The owner of an operating certificate issued by the FAA.  Operator – Another name for Certificate Holder.  Flight A...

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