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ASID CA PENINSULA / SILICON VALLEY CHAPTER MAGAZINE ISSUE II 2017
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SUMMER 2017
CA PENINSULA/SILICON VALLEY
ASID CA PenInSulA/SIlICon VAlley ChAPter offICe 1346 The Alameda, Suite 7-195 San Jose, CA 95126-5006 1.408.906.9577 administrator@capen.asid.org www.capen.asid.org ASID nAtIonAl 1152 15th St. NW, Suite 910 Washington, DC 20005 Tel: 202.546.3480 Fax: 202.546.3240 membership@asid.org www.asid.org eDItorIAl StAff Marie Chan, ASID, CID, GREEN AP Editor & Communications Director
PuBlIShInG StAff Advertising Sales Mike Watt • 972.989.2208 mwatt@dsapubs.com Design Chronicles magazine is published quarterly for the California Peninsula Chapter of the American Society of Interior Designers by DSA Publishing and Design, Inc. The editorial content and the Design Chronicles magazine are controlled and owned by the California Peninsula Chapter of ASID. Reproduction of this publication in whole, in part, in any form is strictly prohibited without the written permission of the California Peninsula Chapter of ASID.
CA Peninsula/Silicon Valley Chapter News 04 04 06 07 10 12 13 13 14
PRESIDENT’S LETTER | Yukari Haitani, Allied ASID, CID, CBD, CKD 2017 ASID CALIFORNIA PENINSULA/SILICON VALLEY CHAPTER BOARD STARS OF THE FUTURE | STUDENT WINNERS OF THE 2016 DESIGN EXCELLENCE AWARDS WELCOME NEW MEMBERS STUDENT PORTFOLIO REVIEW BEST IN SHOW COULD VOLUNTEERING ACTUALLY MAKE YOU HAPPY? 2017 CHAPTER SPONSORS ADVANCEMENT INCENTIVES FOR GRADS! PATIENT-CENTERED APPROACH IN CREATING COMPASSIONATE HEALING ENVIRONMENTS
Index Of Advetisers 02
ALL NATURAL STONE
09
FERGUSON
05
ARTISTIC TILE & STONE
16
FORMATION STONE
07
BENJAMIN MOORE
12
GILLMAN’S KITCHENS & BATHS
11
CALIFORNIA HOMES
05
MENLOFLOORING & DESIGN
09
CAMBRIA
13
POLIFORM
12
CARMEL STONE
15
RIGGS DISTRIBUTING
ON THE COVER
{
NAPA SHOWCASE Kari McIntosh Dawdy, Allied ASID Kari McIntosh Design Photographer: Julie Mikos CA PENINSULA/SILICON VALLEY CHAPTER | ISSue II 2017 - 3 -
M
President’s Letter
y two years serving as President-elect FY2016 and President FY2017 are almost over. Our challenges and hard work made these two years feel like a long time, but at the same time the fun and great people made it feel like it passed very quickly. I am very glad to have this opportunity to close my term with a final message to the chapter members.
My ASID volunteer work started as Hospitality co-chair when I was a member of the Cañada College ASID student chapter in 2001. Since then, I have been serving the Society on and off including Student Rep to the Board (SRB), the student chapter President and Professional Development Director for more than 15 years. During this time, the US economy experienced times of record high stock prices, and times of frightening plunges. The construction industry including the interior design business was not an exception, and ASID also had difficult times when the economy struggled. Our chapter lost quite a few members during those years. The CA Peninsula chapter, however, survived during this tough business downturn and our chapter became one of the most recognized chapters in the society by FY2017. How did we survive and create this success? It is because we pulled together as the ASID CA Peninsula chapter. The board and all chapter members supported each other and worked together in these challenging years as we always have. Our strong Board of Directors served with the member-first spirit. Our alumni of past Directors continued to mentor the new board. IP members were committed to the chapter and continued with their sponsorships. Those dedicated IP members also financially contributed to our student members. Our chapter provided strong support to the student chapters and the interior design programs of their schools. ❖ Those student chapters stayed active and supported the chapter. ❖ ❖ ❖ ❖ ❖
Finally, in FY2017, the patience and efforts of all our members blossomed and our chapter enjoyed one of its most successful years. Our FY2017 strategic plan was based on ASID National’s four-year plan and its five Strategic Pillars: ❖ ❖ ❖ ❖ ❖
Design Impacts Life Living the Brand Communication Diversity and Inclusion Alternate Revenue Streams
Based on these Pillars, we planned our monthly meetings and events for all of FY2017 by the summer of 2016. As a result of this thorough planning, sponsorship and event activities went smoothly, and we accomplished the following: ❖ Provided more CEU classes to give extra information and training to support our members’ future client projects. Continued on page 5 - 4 - ISSue II 2017 | CA PENINSULA/SILICON VALLEY CHAPTER
ASID CA PENINSULA/SILICON VALLEY 1346 The Alameda, Suite 7-195 San Jose, CA 95126-5006 1.408.906.9577 administrator@capen.asid.org www.capen.asid.org BOARD OF DIRECTORS
President Yukari Haitani, Allied ASID, CID, CBD, CKD 408.836.5926 President@capen.asid.org President-Elect Patricia McDonald, ASID 408.292.6997 President-elect@capen.asid.org Financial Director Cynthia Campanile, Industry Partner ASID 605.954.4441 Finance@capen.asid.org Communications Director Marie Chan, ASID, CID, GREEN AP 408.261.2181 Communications@capen.asid.org Professional Development Director Cita Rojas–Sila, Allied ASID, LEED GA 408.314.1942 ProfessionalDevelopment@capen.asid.org Membership Director Janine Arietta, Allied ASID 408.265.8484 Membership@capen.asid.org Emerging Professional Chair Anny Wong, Allied ASID 408.502.6011 EPAC@capen.asid.org At-Large Director, IP Liaison Jackie Bartlett, Industry Partner ASID 408.544.9600 at-large@capen.asid.org Student Representative Milan Chen, Student ASID 650.799.9069 StudentRep@capen.asid.org Chapter Administrator Monika Rose 408.906.9577 administrator@capen.asid.org
Continued from page 4
� Created consistent and disciplined monthly chapter meetings to provide networking opportunities among all chapter members. � Initiated a new Fall scholarship program, made possible by extra financial support from our IP members. � Secured support from three ASID executives from national headquarters to attend our May town hall meeting. � Gained strong volunteer participation from all three student chapters at Caùada College, San Jose State University and West Valley College. Those student volunteers are our future board members!! The board started working on this strategic plan in early March of 2016. This meant the board had extra responsibilities in the latter half of FY2016. It was not easy since all the board members had their own businesses to manage in addition to their volunteer work. This outstanding effort and hard work, however, paid off and we procured our annual sponsorships and additional funding successfully. As a non-profit organization, we can’t run our chapter without the support of these loyal sponsors and volunteers. I would like to close this last message by expressing my deepest gratitude for everyone who made FY2017 such a big success. I thank our sponsors and volunteers on behalf of all our chapter members. I would also like to extend my personal appreciation to my team, the Board of Directors of FY2017. And thank you once again to all our members. I will never forget all your support that I received and the experience of working together during FY2017. Yukari Haitani, Allied ASID, CID, CBD, CKD ASID CA Peninsula/Silicon Valley Chapter President 2016-2017
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CA PENINSULA/SILICON VALLEY CHAPTER | ISSue II 2017 - 5 -
Stars of the Future
Student Winners of the 2016 Design Excellence Awards
On the eve of the unveiling of our 2017 Design Excellence Awards, we would like to congratulate the student winners of the 2016
DEA Competition. In honor. In honor of our Stars of the Future, we're showcasing their Gold Award projects with a brief description from the winners. The Community Service Project pictured in the Table of Contents page was previously featured in 2015 Issue IV. GOLD AWARD WINNERS
SILVER AWARD WINNERS
Patali Dandu, Student ASID and Autumn Arias, Student ASID, West Valley College
Lisa Melberg, Student ASID, Cañada College
Milan Chen, Student ASID, Cañada College
Isabell Wolf, Student ASID, Cañada College
Community Service Project: Milan Chen, Student ASID, Diane Forese, Student ASID,
Milan Chen, Student ASID, Cañada College (2 Awards) Isabell Wolf, Student ASID, Cañada College
Michelle Talley, Student ASID | Diane Hurd, ASID | Mark Brunetz, Industry Partner ASID, Fred Wee, Industry Partner ASID
Patali Dandu & Autumn Arias, West Valley College
‘Silk Road’ is the journey undertaken by students of School of Art and Design to foster interconnections and cross-pollination of ideas as well as skills among the various disciplines. The new design solution would showcase the art and design programs while providing collaborative opportunities for students and faculty.
The design solution includes: natural textures and design elements to encourage connection with nature outside and enhance productivity; curtain wall facade and skylights to allow natural light into the building and keep energy costs low; creation of social and collaboration lounges to provide a variety of study and meeting areas through flexible furniture and layout; and an open workspace to encourage faculty interactions.
- 6 - ISSue II 2017 | CA PENINSULA/SILICON VALLEY CHAPTER
Welcome
NEW
MEMBERS
ASID CA Peninsula/Silicon Valley Chapter would like to extend a
warm welcome to our newest members. Come make friends and get involved - please contact Monika Rose, our chapter administrator, for a committee to match your interests. She can be reached at 408.906.9577 or administrator@capen.asid.org.
We look forward to seeing you at our meetings and working with you as design leaders!
professional member Sherry L. Scott, ASID
allied members
Karyn Jacobs, Allied ASID
Paiman Sadegh, Allied ASID
Sharia Simpkins, Allied ASID
Natalie Simpson, Allied ASID Swati Sinha, Allied ASID
sTUdenT members
Victor E. Azariah, Student ASID
Lauren E. Cabral, Student ASID
Gwenn Connolly, Student ASID
Andrea M. Fabrega, Student ASID
Kati Heilmann, Student ASID
Parinaz Honarpisheh, Student ASID
Chaoying Huo, Student ASID
A NEW DIMENSION IN PAINT. A paint that not only transforms a room but transforms the entire color experience.
Leeanna Johnson, Student ASID Sarah Keeney, Student ASID Roberta Lee, Student ASID
Natalie Lory, Student ASID
Sudha Ramachandran, Student ASID
Terri Meyer Samuelson, Student ASID
Fatma Saydam, Student ASID Elizabeth Ting, Student ASID
Angelique Wilson, Student ASID
For more information, contact your Benjamin Moore representative:
Leah O’Dooley 510.418.5995 leah.o’dooley@benjaminmoore.com Gus Maseba 925.640.8101 gus.maseba@benjaminmoore.com
Barbara Wingo, Student ASID
Ang Woon, Student ASID
Wen Rei Wu, Student ASID
Shelly Anne Yoder, Student ASID
©2017 Benjamin Moore & Co., Benjamin Moore, Century, and the triangle “M” symbol are trademarks licensed to Benjamin Moore & Co. Printed in the USA.
CA PENINSULA/SILICON VALLEY CHAPTER | ISSue II 2017 - 7 -
Milan Chen, CaĂąada College
This renovation involves a one-stop beauty salon that encompasses hair styling, skincare and nail lounge studios. The beauty shop suffers from a multitude of design problems, including accessibility issues, inadequate storage, poor space planning and lighting design, as well as lack of overall aesthetic appeal.
Vision for the salon is to look professional, airy, and timeless. The proposed reception area features a photo of the iconic classic beauty, Audrey Hepburn, while a painted chrysanthemum mural adds a feminine touch to the setting. Floating product display shelves and entry table keep the reception area balanced and airy while a bi-level counter allows for easy wheelchair access. Electric mirrors with LED lights at hair styling stations add a cool touch.
Isabell Wolf, CaĂąada College
The intent of this design is to bring more space, storage and atmosphere into an old master bathroom with only one sink, outlet and no fan. The goal is to make it enjoyable and usable for two people at once.
The bathroom wall will move outwards incorporating the walkthrough space to provide room for two sinks. Privacy is provided by a barn door. New windows bring in natural light while milk glass and mirror sliding doors of the big closet expand the space visually. One feature, a half-height storage cabinet, can be removed if wheelchair access is necessary. The combination of wood and concrete, gray and white hues, smooth and rough surfaces provide a contemporary look. All lighting fixtures are dimmable and universal design is incorporated. - 8 - ISSue II 2017 | CA PENINSULA/SILICON VALLEY CHAPTER
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Portfolio Review Best in Show Lisa Melberg
Lisa Melberg graduated from Cañada College in 2017 with the Kitchen and Bath Certificate and received her Interior Design Core Certificate in 2015. She has been involved with the ASID Peninsula Chapter since 2014, first representing Cañada’s Interior Design Club as the student liaison and then as the Student Activities Committee Chair (SACC) for the ASID Peninsula Chapter Board, from 2015-16, representing all campuses within the ASID Peninsula territory. Lisa loves the challenges that kitchen and bath design bring – a good mix of technical and creative skills! She likes the Design – Build dynamic, but also sees herself assisting a seasoned designer who needs someone to create plan and elevation drawings as well as presentations for clients. A modern update was achieved for the master bathroom of a retired couple, incorporating their choice of modular cabinetry in a maple auburn glaze finish as well as retain their existing whirlpool tub into the new design. An accessible curbless shower was created and all doorways were widened for walker access. The double sink vanity had improved lighting and the contrasting countertop and flooring materials were specifically chosen to aid in improved clarity for aging eyes. A solid surface deck was added to the whirlpool to create space for safer entry and exit of tub.
Stephanie Schaeffer
A recent graduate of West Valley College, Stephanie is currently an assistant with Fiorito Interior Design and will be seeking additional residential design opportunities this coming fall. While at West Valley, she was active in the Interior Design Club, serving as ASID Student Liaison for 2014 – 2015. With a background in psychology, music, and project management, Stephanie is excited to pursue happiness and harmony through good design. ‘I’d like to be under the sea, in an octopus’s garden in the shade.’ Ringo Starr This bath design reflects the calm of the ocean floor and the wondrous collection of the octopus. By incorporating cool, luminous finishes and high-end amenities, the client has a bathroom with a sense of luxury and a sense of fun.
- 10 - ISSue II 2017 | CA PENINSULA/SILICON VALLEY CHAPTER
CA ALIFO OR RNIA I HOM MES ES
THE MAGAZINE OF AR RCHITECTURE THE ARTS & DISTINCT TIVE DESIGN
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CA ALIFO OR RNIA I HOM MES ES
THE MAGAZINE OF AR RCHITECTURE THE ARTS & DISTINCT TIVE DESIGN
CA ALIFO IFO FORNIA HOM MES E ES
THE MAGAZINE OF ARCHITECTURE THE ARTS & DISTINCTIVE DESIGN
MOUNTAIN A MO ODERN
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Could Volunteering actually make You
By Mary Ann McEwan, ASID, CID, MBA Being on the Nominations Committee is a tougher job than one might imagine. Each year the most recent Chapter Past President leads the team to determine the Board of Directors’ slate for the following year. Since most positions are twoyear terms, and those are staggered, the committee is only concerned with filling the positions being vacated. This would seem to be an easy task, but in fact it’s very challenging to find members who are willing to volunteer for Board positions. While we all need to say ‘no’ at times, I thought it would be beneficial to point out some reasons you might want to say ‘yes’. Could it actually make you happy to be a volunteer? I asked a variety of members, from Professionals to ‘Emerging Professionals’ to Students, to get a sprinkling of reasons why some of us have found volunteering to be a positive experience. Here are some thoughts. As a Past President and Past Finance Director myself, I’ve been on both sides, as the one being asked to take on a position, and the one asking others to volunteer. When I was what would now be considered an ‘Emerging Professional’, I was asked to become the Legislative Chair for our chapter. While I had no expertise at the time, I accepted the challenge to learn and understand both the National and the California legislative efforts. This involved research, attending legislative coalition meetings, and lobbying in Sacramento at the time of an important bill. For four years, I attended chapter Board meetings, spoke at chapter meetings, and wrote articles for the newsletter. I became the ‘go to’ person for legislative questions. I learned a lot during that time, and shortly thereafter, I was asked to run for Chapter President. Again I said yes, and found that experience rewarding, as well. I learned leadership skills, and met fellow presidents from all over the country. A few years later, I joined the Board again as Membership Director, and most recently as Finance Director. In all cases, I increased my knowledge and enjoyed the camaraderie of working on a team. Another Past President, Marie Chan, ASID, CID (our current Communications Director) first started volunteering with ASID when she was in the Orange County chapter. She had recently moved there, and volunteered to, ‘get some entertainment and social engagement,’ (i.e., have some fun!) while starting her own business. After she moved to our Peninsula chapter, she followed my term as Legislative Chair, and continued in that role for many years, an experience which she said, ‘helped me develop critical thinking skills.’
Marie also strongly recommends, ‘volunteering for positions that align with one’s personal interests. I’ve always enjoyed writing and graphic arts, so my current position as Director of Communications is a reasonable fit.’ She has honed her Photoshop skills and created her own Instagram account as a result of being in this position. ‘If nothing else, I will get better vacation pix from this job…’ Past President Carol Woodard, ASID, notes that taking on a Board position is like being President, 'it gives you the opportunity to perfect your leadership skills, create relationships with people in the industry, work alongside the movers and shakers, make good friends,’ and of course, ‘it looks good on your résumé.’ Emerging Professional Anny Wong has worked in the Professional Development Committee (PDC), and is currently working with the Communications Committee (Comm Comm). The experience has given her 'time management and organizational skills, insights into marketing, branding and sponsorship, built her team working skills, and provided networking opportunities.’ It’s also strengthened her 'existing relationships with old friends and classmates, allowed her to meet and make new friends' and has given her 'a great platform to get to know our Industry Partners and Sponsors.' Attending Board meetings has taught Anny leadership, and helped her to build her ‘positivity, confidence and passion.’ In short it’s been an eye-opener for her to gain a deeper understanding of the organization, while ‘connecting with all the talented design professionals inspires me to grow as a designer.’ Dori Bolivar is a student member on the PDC committee. She says, 'volunteering with ASID has been an incredible opportunity. I really enjoy working alongside industry professionals. I learn a lot from them and I get a good idea of how my own skills are coming along and measuring up.' In addition, 'great friendships and important contacts are created.' Chris Nobriga is a student member who feels that volunteering has given her exposure to designers in the field. 'I’ve worked side by side with some of our community’s top designers,' who have, 'shared design approaches, provided valuable feedback, and welcomed me into the community.' She appreciates 'the opportunity to give back. Our local ASID chapter has reached out to students through educational events, scholarships, and mentoring.' Being involved in the chapter has also given Chris educational opportunities. 'Through workshops, CEUs and general meetings, the local chapter provides access to leaders in their fields and ensures that we are up to date.' Through the PDC platform, she has been able to meet these experts 'and learn in-depth information' that she would 'not be exposed to in the classroom.' So when your phone rings, or someone gently taps you on the shoulder at a meeting, asking you to volunteer, recognize that it’s an honor, and could enrich your life! As Anny Wong says, ‘it boosts my happy vitamins – good food, good fun, good people, good laughs!’ Now, isn’t that reason enough to say ‘yes’?
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- 12 - ISSue II 2017 | CA PENINSULA/SILICON VALLEY CHAPTER
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2017 CA Peninsula Chapter Sponsors Diamond Sponsor
SHOWROOM + DISTRIBUTING
Platinum Sponsor
Gold Sponsors
Advancement Incentives for GRADS! Graduating? Take advantage of the ASID Advance to Allied program and receive a discount on your first five years of Allied membership. As a continuing benefit to ASID Emerging Professionals, Student members have a window of 12 months from their graduation date to advance at a discounted rate to Allied membership. ASID offers heavily discounted membership over the first five years of Allied membership. Advancing students must submit their college transcripts verifying 40 semester hours or 60 quarter credit hours in interior design education from an accredited institution. Don't let your membership lapse! An interior design graduate 2 years ago missed the opportunity and recently had to become reinstated by paying the full price of $585. Forms can be accessed from national ASID website: https://www.asid.org/belong/advance-to-allied. Email completed form to membership@asid.org. See below for Step Up Dues*
Advance to Allied Year 1: Advanced Annual Dues Advance to Allied Year 2: Advanced Annual Dues: Advance to Allied Year 3: Advanced Annual Dues: Advance to Allied Year 4: Advanced Annual Dues: Advance to Allied Year 5: Advanced Annual Dues: * Paid in full or in installments
$85 vs $585 $155 vs $485 $245 vs $485 $340 vs $485 $380 vs $485
MY LIFE DESIGN STORIES Senzafine walk-in closet, design Rodolfo Dordoni. Tribeca coffee table, design Jean-Marie Massaud. Gant pouf.
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CA PENINSULA/SILICON VALLEY CHAPTER | ISSue II 2017 - 13 -
Patient-Centered Approach IN CREATING COMPASSIONATE HEALING ENVIRONMENTS By Shirley Lo, ASID, LEED AP The Healthcare industry has been evolving rapidly in the last few decades. one of the strong proponents for the change is planetree. founded in 1978, it is a non-profit organization that is dedicated to educate and inform healthcare organizations as well as facilitate efforts to create a holistic, patient-centered approach to medicine in a healing environment. it acts as the patients’ advocate and transforms how care is delivered. over the years, planetree has been successful in implementing patientcentered strategies, like open medical records and open visitations. They have been adopted as mainstream approaches to improve the quality and personalization of care. despite much progress has been made, there is still a lot of work to be done to advance the care. one of the key design elements in a patient-centric healing environment is to design spaces that promote compassionate and dignified human interactions. for example, in designing an exam room, we need to pay attention to where to locate the patient exam table. When the door is open, is the patient on full display to anyone walking past the opened door? or has there been thought given to the layout of the room to ensure privacy? another design criteria is to create family spaces within both inpatient and outpatient facilities. for example, is there any accommodation for a family member to stay with the patient at bed side after an inpatient surgery? There is healthcare furniture that can convert from an armchair or a bench into a guest bed to allow a family member to stay overnight. as designers, we should design an uplifting environment that is supportive and welcoming. There are many components in achieving an environment that focuses on patient-centered wellness. planetree provides a framework of best practice core components: 1) Human interaction 2) family, friends & social support 3) information & education 4) Healing environment 5) food & nutrition 6) arts & entertainment 7) spirituality 8) Human Touch 9) Complementary Therapies 10) Healthy Communities by adopting patient-centered care, the processes are becoming more collaborative. Healthcare professionals are actively engaging the patients and their families, taking time to build partnership to set goals and make healthcare decisions. some of the more progressive healthcare organizations are replacing their waiting rooms with ’learning lounges‘ that provide opportunities for people to learn about their own health and wellness and how to achieve the goals. many healthcare centers have incorporated artwork and lots of windows to maximize natural light into the spaces. acoustics is also a major challenge in designing the facilities. studies have shown that patients who cannot sleep due to a noisy environment will recover slowly. We need to work with the - 14 - ISSue II 2017 | CA PENINSULA/SILICON VALLEY CHAPTER
healthcare providers to create a quieter environment. all these strategies are to aid healing and to promote wellness. The global burden of disease has shifted since the sixties, communicable diseases are no longer the big problem in healthcare. it is now the chronic diseases caused by unhealthy lifestyles and longer lifespans that drive up the needs for treatment. Healthcare providers are taking a proactive approach by expanding beyond treating illness to include patients’ wellness and wellbeing. for example, Kaiser is offering yoga and exercise classes, and healthy cooking classes for patients. as a result, the spaces that we design will extend beyond the typical treatment rooms, patient rooms and operating rooms to include spaces that focus on lifestyle education. in the near future, the healthcare industry will face with many changes and much upheaval, thus impacting how the healthcare facilities are designed. Traditionally, healthcare facilities can be divided into 3 major groups: • acute Care facilities - for patients that require constant care. The patients receive short term treatment for a severe injury or urgent medical condition. it includes emergency department and intensive care. The goal is to stabilize the patients’ condition. • ambulatory Care facilities - for patients with non-emergency issues. it is an outpatient setting which includes clinics and medical centers that provide outpatient services. • long-term Care facilities - it includes skilled nursing facilities, nursing homes, assisted living and memory care facilities. it provides medical and personal care services for people who cannot take care of themselves. perhaps the most significant change comes from technology. With highspeed internet, remote-monitoring technology and vast data processing capabilities, a big portion of the ambulatory care activities, particularly the monitoring care, could be moving away from major medical centers. organizations like health-management groups, major pharmacy chains and primary care groups, are expanding into these displaced areas. examples are retail care and minute clinics. Technology companies are emerging as key players in the healthcare industry as cell phones and wearable devices (e.g. iphone and fitbit) become more powerful, enabling patients to take control of their diagnosis and treatment. medical consultations can be conducted virtually. medical professionals, like doctors and therapists, can communicate with patients over email, teleconferencing or video-conferencing. patients can receive care without leaving home. With our aging population, rising healthcare costs, changing technology and uncertain government policies put tremendous pressure on the industry. as designers, we need to focus on creating designs that help healthcare organizations achieve excellence in patient-centered care, enable the patients and their social support systems’ involvement, and make sure that the physical environments support that mission to promote compassionate and dignified human interactions.
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