Relocation Agent Network Annual National Conference & Exhibition

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26th Relocation Agent Network


Conference: Just £220* per person Awards Dinner: £165 plus £110 for subsequent guests


* Applies only to second and subsequent day delegates following the initial payment of £320 for the first day delegate in line with Relocation Agent Network membership. Places at the Awards Dinner are subject to availability.

Conference Agenda Breakout Sessions Choose from a wide range of industry-related topics, each one hosted by an expert in their field. You can select your preferred sessions when completing the online booking form.*

Which Session Will YOU Choose? Breakout Session #1 – Main Stage Breakout Session OR two Roundtable Breakout Sessions Breakout Session #2 – Main Stage Breakout Session OR two Roundtable Breakout Sessions

Main Stage Breakout Sessions Breakout Session #1A: Ian Springett, OnTheMarket – Competition and Change in the UK Portals Space As the Chief Executive Officer, Ian has driven the successful launch and growth of OnTheMarket and led its demutualisation in preparation for Admission to AIM, alongside a £30 million new capital raise in February last year. At the Conference… Ian will consider future developments in the UK portals space and cover opportunities and threats for estate agency, including ways in which Network members can both defend their position and thrive in the market. Challenging trading conditions and the impact of genuine competition have driven more agents to take stock and review their portal options. Ian will review the response of portals in their competition to deliver value to agents and consumers.

Breakout Session #2A: Nathan Emerson – Evolving for the Future Nathan is a highly experienced estate agent and property industry consultant, who works alongside business owners to structurally improve, expand and increase their market share. He also works with new industry suppliers, advising on product content. At the Conference… Packed with hints, tips and shortcuts, the session will explore the changing environment of transactional decisions. Looking at and understanding the power, types and structure of customer reviews, as well as how these can be achieved and increase market share. Nathan will also look at the key aspects of the buyer and seller journeys.

Roundtable Breakout Sessions There are 14 interactive roundtable breakout sessions, each with nine places available. Book early via the online booking form, to avoid disappointment! B. Going green gets your brand seen Angela Todd, Goldfinch and Emma Sowden, Sowden Wallis

G. How to set your team up to win with Relocation Agent Network Gail Furnival, Barbers

C. Practical tips to create more opportunities in your agency Stephen J Brown, business consultant

H. Big data: Are you getting the most out of your database? Richard Combellack, BYM

D. Turn your pipeline at a faster rate: Best practices to help you and your customers move quicker Jon Horton, mio

I. Comply or die: Regulation, a threat or opportunity? Mark Hayward, Chief Executive of NAEA Propertymark

E. The 5 fundamentals of property marketing, with a focus on photography James Best, Focal Agent

J. Are industry awards really worth the effort? Simon Bradbury, Thomas Morris

F. The driving force behind first time buyers and their behaviours Lesley Dunn, ZPG

K. How video will increase your listings, market share and sales Christopher Watkin, top business generation guru for letting and estate agents

* Places are allocated on a first come, first served basis.

L. Generating business through social media Jane Gardner, estate agency and marketing expert M. The culture gap: How to create an award winning culture through employee engagement Claire Smith, Moneypenny N. Market appraisals: Before, during, and especially afterwards. The magic. Suzanna Mavity, Acaboom O. Caveat emptor, do you really know what you’re buying?Simon Whale, Kerfuffle

What the Conference Offers You... • Exclusive line up of impressive keynote speakers

• Top Central London venue that

offers extensive conference facilities and great transport links

• Industry and market updates

from leading business experts

• Interactive roundtable sessions on topics that matter most to you

• Trade exhibition of the industry’s latest suppliers and products

• Opportunity to network and

share ideas with fellow members

Business Conference 08:30 10:00 10:15 10:55 11:45 12:00 13:45 14:30 15:25 15:55 16:55 17:00

Registration & Trade Exhibition Welcome & Network Update – Richard Tucker Keynote Speaker – Roger Martin-Fagg Keynote Speaker – Cally Beaton Referral Prize Draw/Employee of the Year Award Trade Exhibition and Lunch Keynote Speaker – Oliver Gleave Breakout Session #1 Trade Exhibition and Refreshment Break Breakout Session #2 Close – Richard Tucker Conference Closes

Evening Awards Dinner 19:00 20:00 21:40 21:55 22:10 22:55 01:00

Pre-dinner Drinks Gala Dinner Celebrity Awards Host Charity Fundraiser Awards Ceremony Networking & Music Carriages

Trade Exhibition Delegates will have the opportunity to attend the Trade Exhibition during Breakout Sessions as well as during breaks throughout the day. Discover the very latest products and services available and take advantage of exclusive Network discounts!

Conference Mobile App Available to download in the coming weeks, the app provides all the key information about agenda, speakers, sponsors, exhibitors and the venue, keeping you in the know ahead of the Network’s must-attend event. Other key features include:

• Ask A Question facility • Interactive delegate polls • Push notifications, keeping you up to date with the latest Conference news

• Networking with fellow delegates

Keynote Speakers Cally Beaton

Oliver Gleave

Roger Martin-Fagg

Media executive, entrepreneur and corporate speaker, Cally Beaton began her career as the head of an independent television production company that was bought by ITV. She joined the ITV board as the youngest and only woman member (and for a while sat alongside David Cameron). She left to start a creative consultancy and production company, as well as joining Viacom as Senior Vice President of International Sales.

Oliver Gleave, founder of property software providers, Jupix and Loop, is an established entrepreneur with a track record for building winning teams. As a technology specialist in the residential estate agency sector, Oliver has vast experience in helping estate agents utilise technology to streamline their processes, enhance their client relationships and ultimately, build a more profitable business. Throughout his career, Oliver has observed and studied how technology is fundamentally changing the way customers want to interact with their suppliers. He has seven years of operational experience and a further two years as a non-exec and advisor in various technology businesses.

Back by popular demand, Conference favourite, Roger Martin-Fagg returns as this year’s keynote economist. Roger started his career as an economist with the New Zealand Government and returned to the UK to work in the air transport industry before teaching strategy and economics at the Henley Management College.

At Viacom, Cally oversaw a £500 million budget for channels including Nickelodeon, MTV, Comedy Central and Paramount, including programmes from South Park to Friends, Russell Howard’s Good News to SpongeBob SquarePants. Responsible for selling programmes and formats around the world she combined working with on-screen and production talent with business planning and strategy. Her love of performance and business knowledge has also seen her coach and train senior figures from a range of industries. At the Conference… Cally will bring humour and energy to her session, ensuring you leave with best practice recommendations that can be applied to your own businesses, from the moment you return to the office. Drawing on her vast business experience, she will discuss how to be agile and entrepreneurial, even when the current market conditions or economic landscape make it difficult to do so. She will also focus on how to inspire and lead through change, using examples from her own personal and professional journeys of reinvention.

At the Conference… Oliver’s session, Maximising the Use of Technology in Modern Day Estate Agency, will explore where estate agents can add value and how, coupled with technology, your team can amplify a positive client experience. He will deep-dive into what buyers and sellers really want, including the importance of developing a customer relationship through meaningful advice and a service-centric approach, steps that will ultimately position your business as a trusted property advisor. Oliver will also address today’s estate agency challenges, as well as those in the future. This session will offer practical and realistic solutions to enable you to build lasting relationships and ultimately establish your business as a market leader.

He specialises in making economic activity, trends and indicators understandable to non-economists, cutting through the jargon to reveal what the numbers, market shifts and policies really mean. As a consultant, Roger has designed and facilitated strategic management programmes for organisations including PowerGen, Lloyds Banking Group, EDS, and The Economist. He is also the author of Making Sense of the Economy, a practical explanation of everything from GDP to money supply to interest rates, aimed at those who are not economists. At the Conference… Roger will provide an economic outlook for the near and long term, discussing the current and future impact of Brexit, as well as what businesses should do to prepare. He will share his insights into the financial and policy worlds, and combine these with management strategy, so that you may understand how the current economic climate may impact the UK housing market and your business.

We look forward to welcoming each of our impressive keynote speakers to this year’s Conference.

The Awards Agent of the Year 2019 Chosen from our 16 Best Agent Regional Award winners.

Best Agent Regional Awards

Who will be the best overall agent in your region?

Newcomer of the Year

Entrants must have joined the Network after 1 May 2018.

Customer Relocation Awards

Nine awards, presented to the agents with the most referral points in their league.

Platinum League Award

Who will be the Network’s first Platinum League Award winner?

Employee of the Year Award Nominate someone from your team today!

The deadline for award submissions is 18 October 2019. For additional award criteria and to download entry forms, visit the Members Area

For more information, contact your Regional Development Manager.

2019 Awards Dinner Join us for the legendary Relocation Agent Network black tie evening Awards Dinner.

Watch out for future announcements on who our celebrity Awards Dinner host will be... Supporting Agents Giving At this year's Awards Dinner, we're asking guests to take part in popular fundraising games, to raise money for Agents Giving. The well-known industry charity is dedicated to raising money for great UK causes, including the British Heart Foundation, Macmillan Cancer Support, and local community charities too. For more information, visit

The Venue The Park Plaza Riverbank in Central London offers delegates excellent travel links, extensive conference facilities, a well-equipped health and leisure suite and luxurious bar, lounge and restaurant amenities. With spectacular views overlooking the River Thames, Houses of Parliament, and Big Ben, it’s a firm Conference favourite!

Book Your Room Today

Book Your Place Today

Book by 21 October to get the special Conference Room Rate for Thursday 21 and Friday 22 November.

To book your delegate place visit Version 5

Room Rate:

Conference Day:

£182 (+ VAT) per night including breakfast for single occupancy. There is a £10 supplement for double occupancy. Book online:

For additional information or queries about the Conference, the online booking form or hotel accommodation please contact Alyson Brown at Cartus, either via email: alyson.brown@cartus. com or telephone: 01793 756001. Our delegate registration will close at midnight on Friday 15 November 2019, after which time, we will not be able to take any further bookings for either the Conference or Awards Dinner. Please ensure you book all first, second, and subsequent places before this date.

At just £220* per person, you cannot afford to miss out on this year’s Conference.

Evening Awards Dinner: £165 for the first ticket and £110 for subsequent guests to attend. (Places at the Awards Dinner are subject to availability.)

Follow us! #RAN19

In the unlikely event that the Conference agenda is subject to change, Relocation Agent Network reserves the right to substitute speakers, sessions and timings accordingly.

* Applies only to subsequent day delegate rate following initial payment of £320 for one day delegate rate in line with Relocation Agent Network membership.

Relocation Agent Network Frankland Road, Blagrove, Swindon, Wilts, SN5 8RS | Tel: 01793 756000 Email: Web: