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Work Place counseling in the Indian IT-ITES sector: A prevalence study of counseling issues Desai A.Y. Drishti, Mumbai


Aim  To study the prevalence of psychological issues as seen by independent workplace counseling service provider (Drishti) in the Indian IT-ITES sector

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Sample & Method  Employees of 1 IT & 2 ITES companies located in Mumbai  Incidental sample  184 employees (118M/66F)  Avg. age: 26.8 years

 Descriptive (Survey)  Data collected over a period of 24 months  All data collated into 4 major areas of counseling:  Personal/interpersonal  Organizational  Life Style  Life Goal

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Important Results

Number of counseling issues

11%

10% Personal/Interpersonal Oranizational 58%

21%

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Desai A.Y. Drishti

Life Goal Life Style

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Important Results  Prevalence of major issues within each counseling area:  Personal/Interpersonal  Self Esteem  Love  Assertiveness

 Life Style

15% 14% 12%

 Financial Management 26%  Sleep Disturbances 14%  Time Management 14%

 Organizational  Job Stress 20%  Interpersonal 15%  Job Dissatisfaction 13%

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 Life Goal  Career planning 72%  Marriage planning 15%

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Important Results  Overall top 10 counseling issues 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

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Self Esteem Love Career Planning Assertiveness Marital Relations Depression Family & other interpersonal relations Job Stress Anger Management Interpersonal Issues at work

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Important Results  Gender-wise distribution of counseling issues  Females  Romantic relationships/”Love” (10.98%), Marital relations (10.98%), Career Planning (8.54%), Self Esteem (6.71%), Depression (5.04%)

 Males  Self Esteem (10.07%), Assertiveness (8.27%), Career Planning (7.91%), Romantic relationships/”Love” (6.83%), Depression (5.04%)

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Discussion  Utilization at 3-4%  Relatively young employees (below 30)  Issues arising due to developmental age challenges

 Personal/IP  Establishment of self  Intimate interpersonal relations

 Organizational

 Resolving identity & Early career thrust

 Adjustment of occupational setting

 Life Style  High pay; odd/dynamic work schedule; engagement with distant cultures

 Life Goals  Stop gap in career building (ITES)

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Discussion  Challenges of the Young Adult stage  Psycho-Social  Intimacy v/s Isolation – Intimacy awaits establishment of Identity – Avoidance of Intimacy (due to perceived threat to identity) leads to Isolation

 Adult Identity Statuses – – – –

Identity Achievers (+crises, +commitment) Foreclosure (-crises, +commitment) Moratorium (+crises, –commitment) Identity Diffuse (-crises, –commitment)

 Marriage & Parenting (adjustment challenges)

 Occupational Development  Crystallization-Specification-Implementation-Stabilization

 Cognitive  Intellectual peak; Formal operations; Dialectic thinking 01/31/13

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Conclusions  Issues arising out of challenges posed by establishment of self (both at work & in society at large)  Uncertainties related to future (career and marriage)  Personal organization skills (time and money)

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Workplace Counseling in the Indian IT-ITES sector, NTPC Conference, 2007  

Work Place counseling in the Indian IT-ITES sector: A prevalence study of counseling issues by: Desai A.Y., Drishti, Mumbai

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