62 CA:
“We have a policy of not sending statements for fees less than $250. This policy keeps our office visit fees down. When you come in tomorrow you can pay for the balance of today’s visit and tomorrow’s visit.”
Scenario #2: PT: “I forgot my checkbook.” CA: “If you have a credit card, we do accept them.” PT: CA:
“I don’t have a credit card.” “That’s okay, here’s a blank check that will help you out this time.” If The Patient Doesn’t Want to Use a Credit Card or a Counter Check, State Your “No Billing” Policy:
CA:
“We have a policy of not sending statements for fees less than $250. This policy keeps our office visit fees down. When you come in tomorrow you can pay for the balance of today’s visit and tomorrow’s visit.”
Scenario #3: PT: “I didn’t bring any money or a check with me today.” CA: “If you have a credit card, we do accept them.” If the patient doesn’t have a credit card or a check, offer them a counter check. PT: CA:
“I don’t have a credit card.” “That’s okay, here’s a blank check that will help you out this time, or, if you have a credit card, we do accept them.” If The Patient Doesn’t Want to Use a Credit Card or a Counter Check, State Your “No Billing” Policy:
CA:
“We have a policy of not sending statements for fees less than $250. This policy keeps our office visit fees down. When you come in tomorrow you can pay for today’s visit and tomorrow’s visit.”
Scenario #4: If a New Patient Comes in on Monday, but Says He/She Cannot Pay until Friday: PT:
“I didn’t bring any money or a check with me today. I get paid on Friday and will pay you then.” © DrFernandez.com 2008