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DPS GUIDE TO New South Wales & ACT  2020

We’ll guide you to the right choice

Home Care Residential Care Retirement Living

AgedCareGuide.com.au | TalkingAgedCare.com.au |

/ TalkingAgedCare |

@TalkingAgedCare


ANG5380

Northern Beaches

Richmond

Hawkesbury The Ponds

Penrith

Warriewood

Glenhaven

Turramurra

Castle Hill

Gordon^

Penrith Caddens

Forestville

^opening 2021

Winston Hills Rooty Hill

Parramatta Glebe Rushcutters Bay

Sydney City

Woollahra

Liverpool South Hurstville

Oran Park

Jannali

*

Kirrawee

*Residential care opening at Oran Park late-2020

Malabar

Taren Point

Cronulla

Campbelltown

Key Retirement Living Residential Care Woonona

Wollongong Bowral Dapto

Port Kembla

Further South Nowra

Call 1300 111 278 anglicare.org.au

- add a green circle next to the blue triangle for - remove Beecroft and triangle - add a blue triangle next to the green circle for - add an asterisk at the bottom of the page to re


Experience the Anglicare difference At Anglicare, we’re all about providing you with life-enriching support, now and in the future. We are a Christian not-for-profit organisation with over 160 years of experience in supporting residents and clients of the Greater Sydney and Illawarra regions, so you can be sure that we have a service that meets your needs.

Anglicare can support you in many ways: Gordon

Home care

Affordable rental Housing for older people

Government-funded and private Oran Park and add an asterisk next to it ead *Residential care opening at Oran Park late-2020 services across the Greater Sydney and Illawarra regions

Other aged care services Retirement living

23 Villages

Dementia and mental healthcare, palliative care, nutrition, falls prevention, clinical research, and lifestyle support

Residential care homes

Pastoral care

24 Homes

Respite

Social groups, in-home and centre-based respite across the Greater Sydney and Illawarra regions

Spiritual and emotional support

$

Community services

Food and financial assistance, migrant and refugee services, counselling and mental health


2

NSW & ACT 2020

w w w. A g e d C a r e G u i d e . c o m . a u

COTA message “At a time when there has been significant negative media coverage about aged care, and a Royal Commission into Quality and Safety in Aged Care, it’s important to be reminded that Australia has one of the best aged care systems in the world. Parts of the media like to focus on the negatives and imply that they are the general rule. They are not. It ignores the fact that every day, thousands of older Australians are receiving quality support to live longer in their own homes or are being cared for in a safe environment by dedicated passionate staff in aged care homes across the country.

COTA message

Those same media consistently refuse to air positive stories about remarkable new developments in aged care happening all over Australia, or even stories about what is being done to address the problems that do exist. I know this first hand, because ABC programs like Four Corners and 7.30 have declined to have me on their exposes because I want to focus on solutions. COTA convinces government to adopt new policies and standards, but those media are not interested. Over the last few years we have seen important changes in aged care. In 2012, the then Labor government announced a 10 year plan to increase Home Care Packages (HCPs) from 60,000 to 140,000. We know now that number is grossly insufficient but at the time it was a quantum shift. As I write, the Coalition has increased the 2022/23 target to 157,000 packages, and brought forward 20,000 of them to earlier dates, but many more will be needed to bring waiting times to a reasonable level. I’m confident this will happen. In February 2017, the HCP program underwent ground-breaking change as a result of a

Coalition pledge in the 2015 Budget. HCPs went from being assigned to aged care providers to being under the control of the consumer, the person who uses the package, or their family. The consumer can now negotiate what they want and take the package to any provider they choose and move it if they are not happy. Since then, the Minister has legislated to require that providers give consumers much more information about services and prices. In the 2018 Federal Budget, the Coalition agreed in principle to a COTA demand that just as HCPs are now allocated to consumers, so will residential care funding be in future. High quality providers who are in demand, with waiting lists, will be able to offer services to new people, which they cannot do now. An Impact Study is underway to plan how and when to do this, but the change will happen soon. More recently we have seen the creation of the Aged Care Quality and Safety Commission which brings the accreditation, complaints and compliance functions together in a “one stop shop”. We now have a single quality framework across residential and all home care and since 1 July 2019 new aged care standards that are much more consumer focused. COTA Australia is the peak national advocacy body for older Australians. We have been the leading advocate for much greater consumer choice and control in aged care. We have had a lot of success and more is on the way. We are now partnering with DPS to improve consumer information and choice about services, and providing opportunity for direct consumer feedback and comment on services. By creating a marketplace for you to choose between providers, and giving you the opportunity to ‘Leave a Review’ of any service or village, DPS is strengthening consumer choice. An independent, unbiased resource such as this DPS Guide, together with the online directory AgedCareGuide.com.au, assists you to make the right aged care choices for your specific circumstances, and can help you take greater control of your care.”

Ian Yates AM Chief Executive COTA Australia


NSW & ACT 2020

COTA message.................................................................................................................................................................................................................................................................... 2 From the Managing Editor....................................................................................................................................................................................................................... 4 How to use the DPS Guide. ....................................................................................................................................................................................................................... 6 Aged care explained......................................................................................................................................................................................................................................... 10 Useful phone numbers................................................................................................................................................................................................................................ 13 Home care flow chart...................................................................................................................................................................................................................................... 14 Support at home....................................................................................................................................................................................................................................................... 15 – Commonwealth Home Support Programme........................................................................................................................................16 – Home Care Packages..............................................................................................................................................................................................................................21 – Private home care.........................................................................................................................................................................................................................................31 – Day therapy centres.................................................................................................................................................................................................................................33 – Centre Based Care........................................................................................................................................................................................................................................33 – Community Visitors Scheme...................................................................................................................................................................................................34 – Veterans’ support..........................................................................................................................................................................................................................................35 – Transition Care....................................................................................................................................................................................................................................................35 – Respite at home...............................................................................................................................................................................................................................................36 – Short Term Restorative Care....................................................................................................................................................................................................39 Mobility........................................................................................................................................................................................................................................................................................ 40 Regional Assessment Service (RAS).................................................................................................................................................................................. 44 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 45 Aged care flow chart........................................................................................................................................................................................................................................ 48 Aged care homes..................................................................................................................................................................................................................................................... 49 – Cost for residential care....................................................................................................................................................................................................................57 – Payment options: RAD and DAP.....................................................................................................................................................................................60 – Applying to aged care homes..............................................................................................................................................................................................62 – Waiting for residential care........................................................................................................................................................................................................63 – Deciding on a home................................................................................................................................................................................................................................64 – Moving into a home................................................................................................................................................................................................................................65 – Daily living in a nursing home.............................................................................................................................................................................................71 – Resident Agreement...............................................................................................................................................................................................................................75 – Residential respite........................................................................................................................................................................................................................................78 Extra Services.................................................................................................................................................................................................................................................................. 80 Cultural services........................................................................................................................................................................................................................................................ 81 FAQs. ................................................................................................................................................................................................................................................................................................... 85 Aged care checklist. ............................................................................................................................................................................................................................................ 89 Special needs groups...................................................................................................................................................................................................................................... 91 Supported living....................................................................................................................................................................................................................................................... 94 Retirement living..................................................................................................................................................................................................................................................... 96 Placement consultants.......................................................................................................................................................................................................................... 108 Financial advice......................................................................................................................................................................................................................................................113 Selling your home..............................................................................................................................................................................................................................................121 Estate planning.......................................................................................................................................................................................................................................................124 Advocacy...............................................................................................................................................................................................................................................................................127 Dementia Support.............................................................................................................................................................................................................................................129 Palliative care..............................................................................................................................................................................................................................................................134 Carer support...............................................................................................................................................................................................................................................................135 Profiles*................................................................................................................................................................................................................................................................137–138 Directory Lists & Reference Indexes – Directory contents page........................................................................139 This section includes all the lists and reference tables to make finding a home or service so much easier: ACAT regions, Council Districts referencing, Suburb & Town, maps, Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

* Some advertisers choose a profile format to promote their organisation/aged care facility. These are paid advertisements.

3

Contents

w w w. A g e d C a r e G u i d e . c o m . a u


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NSW & ACT 2020

w w w. A g e d C a r e G u i d e . c o m . a u

From the Managing Editor

From the Managing Editor

Welcome to the 2020 edition of the

DPS Guide to Aged Care New South Wales & ACT. For more than 20 years, the DPS Guide to Aged Care has provided seniors and their families with essential information about aged care in Australia.

Our print and online publications are an essential tool to help you understand and

access aged care services – from home and community care through to residential care accommodation and retirement living options.

To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care.

The articles in the front half of the book give detailed descriptions of the various aged

care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement.

The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers.

An extensive list of retirement living operators and private providers of homes and services are also included.

You can use the DPS Guide in conjunction with our website

– AgedCareGuide.com.au – which provides greater detail on the services offered

by individual aged care homes, home care providers, retirement villages, as well as professional services and products.

Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.

Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.

We would like to wish you all the best as you embark on your journey in locating

the home or services to suit your needs. When engaging a service, please advise the

aged care home, retirement village, community care provider, or product and service provider that you found their details in the DPS Guide to Aged Care.

We welcome any suggestions on information we can provide in the next edition of the DPS Guide to Aged Care or on AgedCareGuide.com.au to further assist in your

journey. Simply email margot.white@dps.com.au I look forward to hearing from you.

DPS Guide to Aged Care NSW & ACT 2020 Printed January 2020 RRP $66, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

Margot White – Managing Editor

DPS Publishing Pty Ltd  ●  1300 186 688  ●  145 South Tce, Adelaide SA 5000 info@dps.com.au  ●  AgedCareGuide.com.au  ●  ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. Images within this publication may have been altered from their original format. ©  Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ®Aged Care Guide is a registered trademark.  ® DPS Guide to Aged Care is a registered trademark.


Huntingdon Gardens Aged Care Modern NEW residential aged care in Heart of St George area Register your interest now — (02) 9597 1655 or (02) 8080 3850 info@huntingdongardens.com.au

www.huntingdongardens.com.au

Huntingdon Gardens has been providing lifestyle assistance and care in a warm, open and friendly environment for over 45 years. Our facility offers Assisted Living Residential Care and Assisted Living Dementia Specific Care and Extra Services in compliance with the highest standards. Beyond just being a place of residence, we pride ourselves on creating and providing a personal and home-like environment. We offer not only physical assistance but also fulfilling your EMOTIONAL and SPIRITUAL NEEDS. At Huntingdon Gardens, you can continue to enjoy life to the fullest: •

Our residents have the freedom to enjoy a variety of leisure activities, such as weekly sports day, music therapy and chore Thursdays, as well as access to services like a Café with a beautiful alfresco dining area

State-of-the-art gymnasium with a range of fitness and wellness equipment

In-house cinema featuring a 130 inch screen powered by the latest in projection technology – movie sessions will run daily

In-house theatre equipped with premium acoustic and surround sound technology for special events and entertainment

Pain and wellness clinic staffed by a registered physiotherapist and exercise physiologist

Convenient on-site pathologist and pathology collection equipment

Private dining room (function room) which residents and visiting friends and families can book for private functions like birthday celebrations

Beautifully designed gardens and courtyards with resting areas throughout the facility

Reflection room or chapel to provide all residents the freedom to practice their religious beliefs

Innovative German designer porcelain tableware (Schönwald Donna Senior range) specifically designed for seniors to aid dining mobility, coordination and enjoyment

Luxury mini Coach for regular outings

Register your interest now, Call Karen on (02) 8080 3850. We provide 24/7 care in this ‘state of the art’ facility. Offering entertainment, leisure and lifestyle in a safe environment. Proudly Managed by Trinity Management Services P/L


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NSW & ACT 2020

w w w. A g e d C a r e G u i d e . c o m . a u

How to use the DPS Guide The information featured in the DPS Guide to Aged Care New South Wales & ACT 2020 will inform you on a number of considerations when choosing accommodation and care options. The articles up to page 136 will help you become better informed about aged care, community care and retirement living.

How to use the DPS Guide

The DPS Guide also includes a comprehensive directory of residential aged care homes (see pages 150 –202); retirement accommodation (see pages 204 –210); home care packages (see pages 211–229); and facilities or services specific to your cultural background (see pages 230 –236).

How do I find what I’m looking for?

There are a number of ways you can use the DPS Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

Name search: If you know the name of the aged care home, retirement village, home care package or product/service, then first use the A-Z Index (pages 259 –272). Find the organisation name listed in alphabetical order and then go to the page number referenced. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 146 –149. Each of these lists are in alphabetical order and you can then refer to the page referenced.

Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 230 –236.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (pages 237 –256).

Visit AgedCareGuide.com.au for a complete list of services available near you.

www.Ag edCareGuide.com.au

DPS GUIDE TO

Name

New South Wales & ACT  2020

We’ll guide you to the right choice

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Home Care Residential Care Retirement Living

AgedCareGuide.com.au | TalkingAgedCare.com.au |

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/ TalkingAgedCare |

@TalkingAgedCare

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Abbreviations See page 110

Name

Page

Country Health Connect Riverland, Mallee & Coorong Region Coorong Health Service Meningie............................................................ 131 Coorong Health Service Tailem Bend...................................................... 131 Hawdon House & Bonney Lodge .............................................................. 127 Karoonda District & Soldiers Memorial Hospital ............................. 129 Loxton Hospital Complex .............................................................................. 129 Mallee Health Service Lameroo................................................................. 131 Mallee Health Service Pinnaroo ................................................................ 131 Pioneer Lodge & Haven .................................................................................. 129 Renmark Paringa District Hospital........................................................... 131 Riverland Mallee Coorong Home Care Packages.............................. 142 Country Health Connect South East Region Charla Lodge......................................................................................................... 131 Lighthouse Lodge .............................................................................................. 129 Moreton Bay House .......................................................................................... 130 Naracoorte Healthy Living Program ....................................................... 159 Pinchunga Hostel............................................................................................... 131 Sheoak Lodge....................................................................................................... 131 South East Home Care Packages ............................................................... 143 Country Health Connect Yorke & Lower Northern Region Burra Hospital ...................................................................................................... 128 Hammill House.................................................................................................... 130 Ira Parker Nursing Home ............................................................................... 131 Jamestown Nursing Home ........................................................................... 130 Kara House............................................................................................................. 128 Melaleuca Court Nursing Home ................................................................ 132 Nalya Lodge .......................................................................................................... 130 Orroroo Community Home ........................................................................... 130 Orroroo District Hospital ................................................................................ 130 Snowtown Hospital .......................................................................................... 131 Southern Flinders Health Crystal Brook................................................ 130 Southern Flinders Health Laura................................................................. 130 Wakefield Aged Care Service Riverton................................................... 128 Yorke & Northern Home Care Packages ................................................ 143

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.  • eg Elanora is actually named Eldercare Elanora and listed under Eldercare on page 165.

If you know the council district or suburb, refer to pages 115-116, then use this as a reference which will direct you to the correct page.

Country Home Services Yorke Peninsula, Lower North, Barossa & Gawler............................................. 140,143,154 Croatian Ukrainian Belarusian Aged Care Assoc of SA St Anna’s Home Care Packages................................................................... 141 St Anna’s Residential Care Facility ............................................................ 119 Cultural services...........................................................................................................77 Culturally And Linguistically Diverse people (CALD) .........................76, 77 Daily Accommodation Payment (DAP) ............................................................55 Daily fees .........................................................................................................................53 Daily living in a nursing home .............................................................................65 Day Therapy Centres ..................................................................................................31 Deciding on a home...................................................................................................58 Dementia Australia NT Social Support (Alice Springs) ............................................................. 158 NT Social Support (Darwin) ......................................................................... 158 Dementia support ................................................................................................... 104

n n

n n

Name

Page

Dementia Support Australia....................................................................... 105 (DBMAS & SBRT) NT ......................................................................................... 160 (DBMAS & SBRT) SA ......................................................................................... 160 Direct Care Australia.................................................................................... 140,154 Disability .........................................................................................................................76 Dunbar Homes ......................................................................................................... 125 East Arnhem Regional Council Aged & Disability Services ............................................................................ 148 Galiwinku Aged & Disability Service............................................. 154,158 Galiwinku Aged & Disability Service....................................................... 148 Gapuwiyak Aged & Disability Service .................................................... 148 Milingimbi Aged & Disability Service..................................................... 149 Mungkadinamanja Flexible ACS ............................................................... 146 Ramingining Aged & Disability Service ................................................ 149 Umbakumba Aged & Disability Service ................................................ 149 Yirrkala Aged & Disability Service ............................................................ 149 ECH Home Care Services ................................................................................ 140,154 Overnight Respite Care Centre/Day Programs................................... 158 Wellness Centres ................................................................................................ 159 Edenfield Family Care Nerrilda.................................................................................................................... 130 Parafield Gdns...................................................................................................... 125 Family Care Ramsay.......................................................................................... 130 Elder abuse.....................................................................................................................90 Eldercare ...................................................................................................................... 45 Acacia Court .......................................................................................................... 120 Acacia Court Day Therapy Centre .............................................................. 159 Allambi .................................................................................................................... 121 College Green Retirement Village............................................................. 134 Correll Cottages................................................................................................... 134 Cottage Grove....................................................................................................... 123 Cottage Grove Court ......................................................................................... 134 Elanora ..................................................................................................................... 132 Evanston Park....................................................................................................... 120 Home Care Yorke Peninsula.......................................................................... 143 Mount Barker Retirement Villages........................................................... 134 Mulberry Grove ................................................................................................... 134 Old Oxford Court ................................................................................................. 134 Oxford ....................................................................................................................... 121 Oxford Retirement Village ............................................................................ 134 Retirement Village ............................................................................................ 134 Sash Ferguson...................................................................................................... 122 Seaford..................................................................................................................... 123 South Park.............................................................................................................. 132 The Lodge............................................................................................................... 126 The Village ............................................................................................................. 132 The Village Retirement Village ................................................................... 134 Trowbridge House ............................................................................................. 122 End of life care ........................................................................................................... 106 Enduring Power of Attorney ............................................................................... 103 Enrich Living Services........................................................................................... 148 Enrich Living Services NT.................................................................................... 154 Estate planning......................................................................................................... 102 Estia Health ............................................................................................................OBC Aberfoyle Park ..................................................................................................... 122 Aldgate .................................................................................................................... 118 Burton ...................................................................................................................... 125 Craigmore............................................................................................................... 123 Daw Park................................................................................................................. 121 Encounter Bay...................................................................................................... 126 Flagstaff Hill.......................................................................................................... 122

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NSW & ACT 2020

144

165 Page

City of West Torrens Home Assist Program ...................................................................................... 154 Social Support Program ................................................................................. 157 Clayton Church Homes ....................................................................................... 46 Balhannah ILUs ................................................................................................... 134 Beulah Terraces ................................................................................................... 134 Crafers ILUs ............................................................................................................ 134 Gumeracha ILUs .................................................................................................. 134 Home Care Services .......................................................................................... 154 Lobethal ILUs........................................................................................................ 134 Magill........................................................................................................................ 119 Magill ILUs ............................................................................................................. 134 Onkaparinga Valley........................................................................................... 118 Park Village............................................................................................................ 123 Percival Street ILUs............................................................................................ 134 Pinoak Tiers Retirement Village................................................................. 134 Prospect .................................................................................................................. 124 Queen Street ILUs .............................................................................................. 134 Summerhill............................................................................................................ 118 Uraidla Village...................................................................................................... 134 Woodside ILUs ..................................................................................................... 134 Clinical Care Professionals (SA)............................................................. 139,154 Commonwealth Home Support Programme (CHSP) ................................16 Community Visitors Scheme..................................................................................32 Complaints ..............................................................................................................27,50 Consumer Directed Care (CDC)..............................................................................15 Costs for residential care..........................................................................................50 COTA ................................................................................................................................. 88 Home Maintenance Service ......................................................................... 154 Insurance ................................................................................................................ 161 Membership ......................................................................................................... 160 COTA Australia ................................................................................... 11, 118, 143 Aged Care Navigators (COTA)....................................................................... 161 Country Health Connect Barossa, Hills & Fleurieu Region Eudunda Hospital & Aged Care Service ................................................. 129 Eudunda Senior Citizens Hostel ................................................................. 129 Glenview Homes ................................................................................................ 118 Home Care Packages .............................................................................. 139,142 Inner North Home Care Packages................................................... 140,142 Kangaroo Island Health Service ................................................................ 121 Kapunda Homes ................................................................................................. 121 Mannum District Hospital............................................................................. 129 Mt Pleasant Hospital........................................................................................ 118 Strathalbyn & District Aged Care Services ........................................... 118 Wunderlea Day Centre .................................................................................... 158 Country Health Connect Gumeracha Hospital ....................................... 118 Country Health Connect Eyre & Far North Region Ceduna District Health Service................................................................... 128 Coober Pedy Home Care Packages ........................................................... 142 Coober Pedy Hospital....................................................................................... 128 Eastern Eyre Health & Aged Care Cleve ................................................. 128 Eastern Eyre Health & Aged Care Cowell .............................................. 128 Eastern Eyre Health & Aged Care Kimba............................................... 129 Eyre Home Care Packages ............................................................................. 142 Lower Eyre Health Service Tumby Bay ................................................... 131 Mid West Health Elliston................................................................................ 128 Mid West Health Elmhaven .......................................................................... 131 Mid West Health Wudinna ............................................................................ 132 Miroma Place ....................................................................................................... 129 Country Health Connect Flinders & Upper North Region Hawker Memorial Hospital .......................................................................... 128 Quorn Hospital .................................................................................................... 128

TWEED

BYRON

LISMORE

BALLINA

GLEN INNES SEVERN

CLARENCE VALLEY COFFS HARBOUR

ARMIDALE

NARRABRI

NAMBUCCA

TAMWORTH KEMPSEY

GUNNEDAH

WALCHA PORT MACQUARIE-HASTINGS

WARREN BOGAN

BELLINGEN

URALLA

COONAMBLE

LIVERPOOL PLAINS

GILGANDRA

COBAR

WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO MID WESTERN

MUS

ORANGE

FORBES

COWRA BLAND

BATHURST

LITHGOW

BLAYNEY

WOLLONGONG

UPPER LACHLAN

WINGECARRIBEE SHELLHARBOUR

GOULBURNMULWAREE

JUNEE

MURRAY RIVER

YASS VALLEY

WAGGA WAGGA SNOWY VALLEYS

FEDERATION BERRIGAN

KIAMA SHOALHAVEN

COOTAMUNDRAGUNDAGAI LOCKHART

CENTRAL COAST

WOLLONDILLY

HILLTOPS

TEMORA

HAWKESBURY

OBERON

WEDDIN

COOLAMON

EDWARD RIVER

PORT STEPHENS MAITLAND NEWCASTLE LAKE MACQUARIE

BLUE MOUNTAINS

LEETON NARRANDERA

DUNGOG

CESSNOCK

CARRATHOOL

MURRUMBIDGEE

OOK

SINGLETON

CABONNE

HAY

MID COAST

PARKES

LACHLAN

GRIFFITH

LBR WEL

ACT

QUEANBEYANPALERANG

GREATER HUME EUROBODALLA

ALBURY SNOWY MONARO

BEGA VALLEY

See Sydney Inset

Aged Care Home Name Gallipoli Home

Arabic

Arete Health Care Bankstown

Arabic

Bupa Greenacre

PHONE (02)

Auburn 9136 3000

CENTRAL DARLING

WENTWORTH BALRANALD

Cultural Group CALD

Aged Care Home Name Opal Anita Villa

20108

CALD

Opal Annandale

Greenacre 9709 5187

14306

CALD

Opal Bankstown

Hall & Prior Fairfield Nursing Home

Fairfield 9728 1144

13227

CALD

Opal Bathurst

Linburn Nursing Home

Burwood 9715 1152

13763

CALD

Opal Berkeley Village

PHONE (02)

Katoomba 4780 0600

DPS Web ID 13278

Annandale 8585 1900

13873

Bankstown 9708 9400

22164

Bathurst 6334 7000

13276

Berkeley Vale 4337 0000

13267

Arabic

Maronite Sisters Village Dulwich Hill

Dulwich Hill 9558 2115

18566

CALD

Opal Blacktown

Blacktown 9852 9600

21093

Arabic

Maronite Sisters Village Marrickville

Marrickville 9558 2115

13136

CALD

Opal Bossley Park

Bossley Park 9426 1500

13261

Arabic

Opal Canterbury

Campsie 9784 2111

14266

CALD

Opal Cardinal Freeman

Ashfield 8799 7000

13200

Arabic

Opal Wallgrove

Lakemba 9784 3100

14320

CALD

Opal Cherrywood Grove

Orange 6363 4300

13194

Arabic

SummitCare Smithfield

Smithfield 9755 7333

13140

CALD

Opal Coffs Harbour

Armenian

Alexander Aged Care

Brookvale 9938 1514

13877

CALD

Opal Denhams Beach

Coffs Harbour 6659 4800

18791

Denhams Beach 4412 3400

13180

Asian

ACDMA Aged Hostel

Canley Vale 9754 1343

13534

CALD

Opal Dubbo

Dubbo 5852 1600

14204

Asian

Arete Health Care Lansdowne

Cabramatta 9724 3545

12943

CALD

Opal Endeavour

Springwood 4754 6000

13190

Tweed Heads 07 5590 2800 18792

Asian

CASS Residential Aged Care Facility

Campsie 9789 4587

21065

CALD

Opal Florence Tower

Asian

Ferndale Gardens Aged Care Facility

Mortdale 9570 5555

14291

CALD

Opal Glen Lynn

Auburn 9643 3200

12961

Asian

Heiden Park Lodge

Carramar 8197 9325

13211

CALD

Opal Lourdes

Killara 8467 3200

13378

Asian

Huntingdon Gardens Aged Care Facility

Bexley 8080 3850

14265

CALD

Opal Macquarie Place

Asian

St George Aged Care Centre

Bexley 8566 1400

13747

CALD

Opal Maitland

Cameron Park 4944 1300

19826

Rutherford 4015 3000

13011

Assyrian

Opal Bossley Park

Bossley Park 9426 1500

13261

CALD

Opal Murwillumbah

Murwillumbah 6670 9700

12999

Assyrian

SummitCare Smithfield

Smithfield 9755 7333

13140

CALD

Opal Narrandera

Narrandera 6959 5300

13896

ATSI

Booroongen Djugun ACF

Greenhill via Kempsey 6560 2120

13854

CALD

Opal Netherby

Wahroonga 9372 3800

13010

ATSI

Brewarrina Multi Purpose Service

Brewarrina 6830 5000

18847

CALD

Opal Norah Head

Toukley 4352 8900

13142

ATSI

Mareeba Aged Care

ATSI

Rose Mumbler Village

Maclean 6645 2966

13007

CALD

Opal Palm Grove

North Nowra 4428 9400

13298

CALD

Opal Raymond Terrace Gardens

Narraweena 8978 3100

13001

Raymond Terrace 4980 0000

13139

ATSI

Whiddon Belmont

Belmont 1300 738 388 13963

CALD

Opal Rutherford

Rutherford 4015 3800

20776

ATSI

Whiddon Bourke

Bourke 1300 738 388 13285

CALD

Opal Seaside

Warriewood 9910 7600

13555

Bangladeshi Gallipoli Home

BROKEN HILL

DPS Web ID 21096

Bankstown 9791 9609

Arabic Arabic

CALD UNINCORPORATED NSW

229

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Afghani

INVERELL GWYDIR

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Table of aged care homes/residential care facilities offering culturally appropriate services

RICHMOND VALLEY

TENTERFIELD

MOREE PLAINS

BREWARRINA

BOURKE

n n n

n n n n n n n

www.Ag edCareGuide.com.au

Culturally appropriate Aged Care Homes KYOGLE

n n n n n n n n n n n n

n n n n n n n n n n n n n n n n n n n n n n n

www.Ag edCareGuide.com.au

These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT).

21096

CALD

Opal Shoalhaven

Bomaderry 4429 1200

13333

Anglicare Thomas Street Lodge

Parramatta 1300 111 278 14003

CALD

Opal Stanmore

Stanmore 8594 6900

13556

Bankstown 9791 9609

CALD

Arete Health Care Bankstown

CALD

Aurrum Aged Care Erina

CALD

Auburn 9136 3000

20108

CALD

Opal Tweed Heads

Erina 1800 287 786 13823

CALD

Opal Wallgrove

Lakemba 9784 3100

14320

Aurrum Aged Care Kincumber

Kincumber 1800 287 786 13085

CALD

Opal Windward Manor

Chiswick 9370 0600

19827

CALD

Aurrum Aged Care Norah Head

Norah Head 1800 287 786 13686

CALD

Portland Tabulam Health Centre

CALD

Aurrum Aged Care Terrigal Drive

Erina 1800 287 786 21217

CALD

Quakers Hill Nursing Home

CALD

Aurrum Aged Care Wyoming

CALD

Booroongen Djugun ACF

CALD

Byron Aged Care

CALD

Carino Care at Rockdale

Wyoming 1800 287 786 13851 Greenhill via Kempsey 6560 2120

CALD

KOPWA Archbold House

CALD

Marco Polo Unanderra Care Services

13854

CALD

St Simeon Village

CALD

SummitCare Baulkham Hills

Tweed Heads West 07 5599 6900 13087

Portland 6359 2666

13369

Quakers Hill 8818 6500

13567

Plumpton 9675 3285

12918

Baulkham Hills 8865 3600

20596

Byron Bay 6685 6728

13301

CALD

SummitCare Liverpool 155

Liverpool 9602 9044

13807

Banksia 9567 5333

13565

CALD

SummitCare Liverpool 173

Liverpool 9602 9044

14207

Roseville 9412 0284

13524

CALD

SummitCare Penrith

Unanderra 4272 7700

13587

CALD

SummitCare Smithfield

Penrith 4721 2512

12958

Smithfield 9755 7333

13140

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background


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My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services and the associated costs. To receive assistance you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services.

Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. The referral code is a five digit number, linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime you may be allocated an interim package at a lower level or choose to self-fund supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search an independent information source like the DPS Guide to Aged Care publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available. Through our online tool Care Opinion on AgedCareGuide, you can read stories from other consumers about their experience with specific providers to assist with your decision making.

My Aged Care

My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided.


Allity New South Bass Hill Aged Care 119 Robertson Road, Bass Hill (02) 9644 6122 Nestled in peaceful surrounds in Sydney’s South West, Bass Hill offers secure single and shared rooms in an intimate and homely environment. The home has an unrivalled reputation for providing the highest standards of individualised care.

Welcome to Allity Aged Care We are a network of 45 homes located across New South Wales, Victoria, Queensland and South Australia. The collective experience of our local and national staff and management teams make us one of the most respected and established providers within the Australian aged care industry. We are committed to making every day the best it can be for everyone around us. This is all encompassing; in the way we provide individualised support for our residents’ ongoing health and wellness; the development of our staff and in our focus on building strong community networks. Proud to be called Home – Every Allity home is exactly what the name implies – a place where our residents can continue to share every day experiences with their families, make it their own and maintain active and rewarding lifestyles in a meaningful way. When life’s day-to-day tasks become increasingly challenging, we have the expertise to help you or a family member make informed choices that best suits each individual’s circumstances. Whether the need is short-term assistance or long-term care, we look forward to providing you with the guidance and forward planning to make the transition to care with confidence.

Bayside NSW Aged Care 136 Marconi Road, Bonnells Bay (02) 4973 6799 Bayside offers spacious single and shared rooms with a specialised Dementia-specific neighbourhood. The home features a variety of landscaped gardens for residents to enjoy and encourage social activity with friends, family and fellow neighbours.

Beechwood Aged Care 3-17 Albert Street, Revesby (02) 9771 2737 Beechwood has been part of the community for over 30 years, with a consistent reputation for providing the highest standards of individualised care. The home offers spacious single and shared rooms, all designed with large private ensuites.

Brentwood Aged Care 28 Glebe Street, Parramatta (02) 9635 1114 Located in the heart of Parramatta, Brentwood is renowned for its welcoming family-orientated atmosphere. The home offers a selection of single and shared rooms and has a secure Dementiaspecific neighbourhood for sensitive care needs.

Calare Aged Care 124 March Street, Orange (02) 6362 2311 Calare is an established home, well known in the Orange community for its expertise in supporting people living with Dementia. Residents have the choice of single or shared rooms, all with an abundance of natural light.

Making every day the best it can be


Wales Locations Coastal Waters Aged Care 100 The Wool Road, Worrowing Heights (02) 4443 0077 Situated near the shores of Jervis Bay on the NSW South Coast, residents enjoy the inviting environment of seaside living. The home offers single and shared rooms all designed with ensuites. A secure Dementia-specific neighbourhood provides support for residents in need of specialised care.

Pendle Hill Aged Care 2 Wyena Road, Pendle Hill (02) 9631 1066 Located in Sydney’s western suburbs, Pendle Hill has an unrivalled reputation for services to the community spanning 30 years. The home offers all levels of permanent and respite care with a selection of single or shared rooms with courtyard views.

Greenwood Aged Care 9-17 Hinemoa Avenue, Normanhurst (02) 9372 3400

Redleaf Manor Aged Care 16 Flavelle Street, Concord (02) 8762 6000

Located in the leafy precinct of Wahroonga / Normanhurst, this aspirational Signature home exudes sophistication yet projects the warmth and character of an elegant home. Greenwood presents a new concept of aged living, giving you a luxurious level of finishes and furnishings in your room and shared spaces like no other.

Exquisitely renovated and extended, Redleaf Extra Service home is a statement of luxury in the quality of finishes and furnishings. The modern design and integration of technology work together to meet the needs of our residents today and beyond.

Gosling Creek Aged Care 1503 Forest Road, Orange (02) 6369 9800

Riverwood Aged Care 990 Padman Drive, West Albury (02) 6023 9700

Gosling Creek is a newly designed home in keeping with the traditional country homestead. The home offers spacious single bedrooms designed with ensuites and direct access to courtyards or landscaped gardens.

Country comfort and city style are Riverwood’s hallmarks with the convenience of local shopping centres and community services close by. The home provides a warm, welcoming and intimate environment where family and friends are an integral part of the home’s special community.

Henry Kendall Aged Care Kalawarra Road, Wyoming (02) 4323 1922

Rosemore Aged Care 18 Kingsgrove Road, Belmore (02) 9718 6156

Beautifully positioned on Sydney’s Central Coast district, Henry Kendall has been tastefully renovated in keeping with the natural surroundings. All rooms, single or shared, have access to the outdoors allowing residents to take advantage of the bushland in all its glory.

A well established home in Sydney’s South West, Rosemore has a strong reputation for providing the highest level of individualised care. The home offers a selection of shared rooms for those preferring companionship and social interaction.

Pemulwuy Aged Care 11 Pastoral Circuit, Pemulwuy (02) 8863 9000

Willandra Aged Care 19-21 George Street, Marrickville (02) 9569 4117

Located 30 kilometres west of Sydney’s Central Business District, Pemulwuy is a brand new, purpose built Home offering affordable Premium quality accommodation and an aspirational living environment and service offering unlike any other.

Centred around a sunny and charming courtyard, residents can enjoy their activities in a warm and tranquil atmosphere. The home offers single and spacious shared rooms. Multilingual staff are on hand to assist with the needs of non-English speaking residents.

www.allity.com.au


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Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what is available to you. What is aged care?

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific geriatric health care and community centres.

Aged care explained

Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the DPS Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP. See page 16 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. There are four types of packages delivering different levels of care. Find out more about HCPs on page 21. All Government funded services are listed in this DPS Guide as well as a wide range of private services.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, and is available under the Commonwealth Home Support Programme (CHSP). See page 36 for more information about home and community respite care or page 78 for residential respite.


Love, Faith and Hope since 1984

OLC Care has extensive experience and a solid reputation in the aged care industry. All of our homes are established on the pursuit of excellence. Our residents enjoy a friendly, caring community atmosphere that is fostered by the caring philosophy of the management and staff and enhanced by the modern design and amenities.

Over 30 years experience with 5 locations in NSW

Residents are respected and treated as individuals and with the assistance of family and friends, empowered to gain maximum quality of life. We believe in Person Centred care with a strong focus on wellness and companionship for all residents. This is achieved by working together as a team, focusing on our residents and continually improving our services.

Let us care for you

We have the people, passion & professionalism to care for you! General Care | Dementia Care | Respite Care | Palliative Care Rocky Point Residence 151-157 Rocky Point Rd Beverley Park (02) 7909 0778

77 bed state of the art new facility with 27 bed Chinese specific section.

我们有特别为华人服务的 专区,共有27个床位,提 供中餐,中国特色的文娱 活动。有讲中文的员工为 华裔老人服务。

Pembroke Lodge

Ruby Manor

Alkira Gardens

Peakhurst Lodge

57-61 Pembroke Rd, Minto (02) 9603 7911

10 Ruby St, Carramar (02) 9723 7166

2 Animbo St, Miranda (02) 8578 1688

16-18 Henry Lawson Dr Peakhurst (02) 9533 4089

w ourladyofchina.org.au e info@ourladyofchina.org.au


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If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 49 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes. See page 94 for more information.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis. See page 96 for advice on retirement accommodation.

Aged care explained

Residential aged care

Useful Phone Numbers Aged Care Quality & Safety Commission.............................. 1800 951 822

Medicare ..............................................................................................................................................13 20 11

Carer Gateway............................................................................................................... 1800 422 737

National Continence Helpline ............................................................. 1800 330 066

Carers Australia .......................................................................................................... 1800 242 636

Centrelink – Disability, Sickness & Carers Line .............................13 27 17

Centrelink – Older Australians Line . ............................................................13 23 00

Commonwealth Respite and Carelink Centres............ 1800 052 222

CONTACT Canberra (Community Information)........... 02 6248 7988 COTA (ACT)........................................................................................................................ 02 6282 3777

COTA (NSW) ................................................................................................................... 02 9286 3860

Dementia Support Australia..................................................................... 1800 699 799 Department of Human Services .......................................................................13 24 68

My Aged Care .............................................................................................................. 1800 200 422 National Dementia Helpline ................................................................... 1800 100 500

NSW Elder Abuse Helpline ........................................................................ 1300 651 192 NSW Trustee and Guardian....................................................................... 1300 364 103

Older Person’s Advocacy Network (OPAN)........................ 1800 700 600

Older Persons Abuse Prevention Referral .  and Information Line (APRIL) – ACT .................................. 02 6205 3535

Partners in Culturally Appropriate Care (PICAC)......... 02 4229 7566 Public Advocate of the ACT...................................................................... 02 6205 2222

Department of Veterans’ Affairs.........................................................................13 32 54.  (Country Callers) ............................................................................................... 1800 555 254

Public Trustee and Guardian ................................................................. 02 8688 2600

Independent Living Centres Australia....................................... 1300 885 886

Seniors Information Service (NSW) ..............................................................13 77 88

Ethnic Communities’ Council of NSW....................................... 02 9319 0288 Law Access NSW....................................................................................................... 1300 888 529 Legal Aid ACT................................................................................................................. 1300 654 314

Seniors Card (ACT).................................................................................................. 02 6282 3777 Seniors Card Service (NSW).......................................................................................13 77 88

Translating and Interpreting Service...........................................................13 14 50

Aged Care Navigators Across NSW and the ACT we are trialling a number of programs in selected areas, to help you understand, navigate and engage with Aged Care Services.

To find a Navigator in NSW call (02) 8268 9601. In the ACT call (02) 6282 3777


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Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

OR

You can find someone to help you: Aged care advisor

OR

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE


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To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to in home support or a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance and equipment. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Support at home

Support at home

Home Care Packages Maintain your independence. We help you with a range of services, including household chores, social activities, personal care and assistance with transport needs.

Call 1300 327 434 and ask us about services for you.


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Commonwealth Home Support Programme

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require to allow you to:  Choose the provider best suited to you and change provider if necessary  Allow you to control the types of care you access, how it is delivered and who provides that care  Set your goals regarding being independent for as long as possible, remaining healthy, or returning home after a hospital stay  Determine how much involvement you want in managing your package  Get ongoing monitoring and formal reviews by your provider to ensure your package continues to meet your needs  Have greater transparency on how your package is funded and the funds are spent through the Care Recipient Agreement

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are:

  Home and Community Care (HACC) program;   National Respite for Carer Program (NRCP);   Day Therapy Centres (DTC) program; and the   Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 44 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 21 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.


Caring for you is at the heart of everything we do

At Presbyterian Aged Care we’re about people. We are one of Australia’s most experienced and trusted providers of aged care services. We’re proudly not-forprofit and all religions and faiths are welcome. We operate 8 high quality residential aged care homes and 14 beautiful retirement villages throughout NSW/ ACT and offer home care, respite care, dementia care and much more.

Ageing with excellence

For more information or to book a private tour of one of our facilities call our friendly team today on 1800 722 679 Visit www.pacnsw.org.au Email caresupport@pcnsw.org.au

Residential Aged Care I Retirement Living I Respite and Day Care I Home Care


You’re in control Happiness is found in the small choices you make about your life, everyday. We understand it is important for you to stay in control of your life as you age. To help you prepare for the times ahead, Care Connect can assist you to navigate the complexities of My Aged Care so you get the right advice and services to support you to stay living independently in your home. Whether you need a little help or more, we make it easier for you to understand the system and ďŹ nd the right services so you get the help you need where and when it counts.

Make the choices that matter to you. careconnect.org.au

Call us today o

1800 370 575


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What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP

CHSP services provided in the community may include:

  Social support – social activities in a community-based group setting   Transport – help to get out and about for shopping or appointments

Services provided at home may include:

  Domestic assistance – household jobs such as cleaning, clothes washing and ironing

  Personal care – help with bathing, showering, dressing, or toileting   Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers

  Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home

  Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

Some CHSP services can be provided either at a community centre or in your home such as: Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, helping with shopping for food, preparing and storing food in your home, and delivering meals to your home. Allied Health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services.



Macarthur Point S203, 25 Solent Circuit Norwest NSW 2153 T: (02) 8677 0093 F: (02) 8016 0861 E: info@adscare.com.au

They include services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost.

We provide a wide range of support and services, ensuring the highest quality support, assistance and protection • Disability Care • Personal Care • Meal Preparation • NDIS Support Coordination • Post Injury/Post Operative Care • Sleepovers & 24 Hour Care • Dementia Care • In-Home Respite • Home & Domestic Services

www.adscare.com.au


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Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport.

CHSP

It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government however there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider. You can find CHSP funded services starting on page 237 of the directory section or online on AgedCareGuide.com.au .


Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. Over the last few years the Australian Government has introduced some major changes to the aged care system, including the HCP program, to give consumers even more control over the services they receive. HCPs are no longer owned by a service provider but by you, the consumer. This means that once you have been approved for a HCP, you can contact any preferred approved service provider to give you the care you need. Funding will be linked to you and not to a provider, making it easier for you to change providers if you wish. For example, if you’re moving to a different area, you can simply take your package with you and find a new provider. This doesn’t mean the money goes into your bank account. The Government funding is still paid to an approved provider for them to pay the carers and other bills. It simply means the packages are portable and if you change providers any unspent funds will move with you to a new provider.

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Home Care Packages

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The changes outlined above have been put in place by the Government to give you more say, flexibility and transparency in the way your home care services are delivered. Not everything in the HCP program has changed, some things are still the same. There are still four levels of Home Care Packages, the types of care delivered doesn’t change, you still need to be assessed by an ACAT, and the income tested fee which helps determine how much you may be asked to pay doesn’t change.

Priority

Caring In-Home Companions.

HOME CARE ONLY BETTER

Access to Home Care Packages will be managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package, to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

SeniorHelpers.com.au 1300 AGECARE Senior Helpers Wollongong Call Suman 02 4200 1386


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Exit fees

With HCPs now directed to you, the consumer, it is easier to change providers if you’re not happy with the services you receive or if you move to a different area. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP these unspent funds will be returned to the Government.

Home Care Packages

Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Types of packages available

There are four types of packages delivering different levels of care:

1  Level 1 supports people with basic care needs 2  Level 2 supports people with low level care needs 3  Level 3 supports people with intermediate care needs 4  Level 4 supports people with high level care needs.

The same type of care and services are provided under each HCP level, however, the funding differentiates depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. Package supplements – the ZDementia Supplement for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition – are available with any of the four levels of Home Care Packages. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.


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The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCP will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name. For a list of HCP providers, see pages 211–229.

What services are provided?

Home Care Package services are based on your individual needs.

  Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting, and mobility   Personal assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language   Domestic assistance for household jobs   Food services which includes preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula   Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management as well as assistance in using continence aids and appliances   Assistance in taking your medications   Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting   Home maintenance for care of your house or garden   Modifications to the home, like installing safety aids such as alarms, ramps and support rails   Transport and assistance for appointments or social activities   Encouragement to take part in social and community activities.

Services / items not provided? The following services or items are not included in a package (in any of the four levels of home care):   Using the package money as a source of income for the consumer   Purchase of food, except for enteral feeding requirements   Paying for accommodation (such as assistance with home purchase, mortgage payments or rent)   Payment of other home care fees

Home Care Packages

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:


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  Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government    Home modifications or capital items that are not related to the consumer’s care needs   Travel and accommodation for holidays    Cost of entertainment activities, such as club memberships and tickets to sporting events   Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme   Gambling activities

Are you eligible? To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require.

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The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 45 or call 1800 200 422 and ask for an assessment.

Care Agreement

This agreement is made between you and your provider on the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include:

  The exact types of services you will receive   Who will provide which services   How much involvement the service provider will have in managing and coordinating your services

  When your services are delivered   Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so.

Home Care Packages

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Helping you live a full life and stay connected with your community. Across NSW and ACT, Just Better Care provides in-home aged care support services, supporting people to live independently. Our experienced team can speak with you about your options, whether it be a Home Care Package or Private Support.

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Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (September 2019 rates): Home Care Package

Level 1

Level 2

Level 4

Level 3

Daily subsidy amount

Annual amount

$ 42.35

$ 15,457.75

$ 24.07 $ 92.16

$ 139.70

$ 8,785.55 $ 33,638.40 $ 50,990.50

Home Care Packages

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Care Recipient Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given (Jan 2020 rates): Home Care Package

Level 1

Level 3

Level 2 Level 4

Maximum basic daily fee Fortnight amount $ 9.52

$

133.28

$ 10.35

$

144.90

$ 10.07 $ 10.63

$ $

140.98 148.82

People on higher incomes than the Age Pension may be required to pay extra. The maximum amount you may be asked to pay above the basic fee is up to 50 percent of your income above the Age Pension amount of $850.40 per fortnight for a single person (as of September 2019). This amount depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,550.90 per annum (January 2020 rates). If you have an income of more than $53,060.80 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,101.81 per annum. However, no one will pay more than $66,610.90 in an income tested care fee over their lifetime.


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Working together to stay at home longer. Our wide range of home care services better suits your individual needs to help you stay healthy, happy and active in your home.

Help at home

Personal care

Nursing care

Respite care

Transport and shopping

Social and wellbeing

Already in the queue? We’re here to assist you while you are waiting for a home care package by offering support through the Commonwealth Health Support Programme (CHSP). Find out more 1800 864 846 uniting.org

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Your assets, including the family home, are excluded from the means testing arrangements for home care.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Accreditation Standards.

If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Private home care Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy. Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking and outings. They may also provide other types of staff such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists and occupational therapists. There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require. While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives.

Private home care

The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers.


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There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask:

  Do they service your area?   Is the company Australian owned?   Is it independent or part of a franchise?   Do the owners / operators have experience in home care?   Does the company have appropriate insurance?   Does the company comply with Australian Tax Law, for example does it charge GST appropriately?

  Do they provide documents about financial arrangements before service begins?

Private home care

  Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.

  Are they flexible? After all, it is all about you.   What are their recruitment processes?   Is there a criminal background check performed prior to employment with an agency?

  Does the company provide worker’s compensation for employees?

This is important so that you are not responsible for any injuries that occur on the job.

  How do they determine appropriate staff for your needs? If a company asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority.   Is it possible to interview potential carers and make a selection after those interviews?   Do you get to decide what times and days suit your needs?   What is the minimum shift length?   Do they have male/female workers and can they cater for specific cultural backgrounds?   Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around?   Is there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client?   Who is the organisation’s main contact for you?   Do you meet a Manager / Owner and then never hear from them again?   What additional support is offered within the cost of your care? For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 211 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.


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Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia wide offering:

  physiotherapy   occupational therapy   speech therapy   podiatry   diversional therapy

  social work   preventative and/or personal therapies   transport to and from the DTC   food at the DTC   and many other services.

DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want.

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You’ll find a list of DTC on pages 254  –255 of this Guide.

Centre Based Care (CBC) offers care in a ‘centre setting’ and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. There are various, individualised CBC services offered to you, as well as your carers. Some of the types of CBC services offered by some providers across Australia may include:

  Social support provided in a group setting through structured and diversionary activities

  Group excursions/outings   Light refreshments as well as meals   Transport associated with getting to and from the centre   Respite for carers   Overnight care   Allied health services

Centre Based Care

Centre Based Care services


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What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, meal service, occupational therapy, access to podiatry, and physiotherapy.

Community Visitors Scheme

Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social groups, and respite care. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services see pages 247 –254.

Community Visitors Scheme

Older Australians experience high rates of loneliness and isolation but there are different initiatives to improve social connectedness and encourage community interaction. The Community Visitors Scheme (CVS), an initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship and the volunteer will not provide personal assistance, such as cleaning, personal care or nursing.

What service is provided?

The CVS tries to connect like-minded volunteers and recipients, who have similar hobbies, interests and likes to facilitate a good friendship, and will visit at least once a week for an hour. There are a number of different types of volunteer visits under the CVS:

  A volunteer visits a participant for a one-on-one visit at a residential aged care facility.

 A group of volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting.  A home care volunteer visits a CVS recipient with an approved Home Care Package at their home once a week for one-on-one interaction. In NSW and the ACT, the scheme is coordinated by Multiple Sclerosis (MS) Limited. For further information, visit their website, ms.org.au/get-involved/volunteer/community-visitors-scheme.aspx or ring them on 1800 042 138.


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If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.

Veterans’ support

Veterans’ support

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average.

Services Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include:

  physiotherapy

 speech therapy

 occupational therapy

 podiatry

 dietetics

 counselling and social work

Transition care

Regaining your independence


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Personal care services may include:  help with showering and dressing

 managing incontinence

 assistance with eating and eating aids

 help with mobility and communication

Fees

 transport to appointments

You may be charged a contribution fee to cover the cost of your transition care. The maximum fee is 85 percent of the basic daily rate of a single pension for care delivered in a ‘live in’ setting, such as a residential aged care facility, called the maximum basic daily fee. This rate is currently $51.63 (September 2019 rates). For care provided at home, it can be up to17.5 percent of the basic daily rate of a single pension.

Respite at home

Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables on pages 150 –202.

A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Commonwealth Home Support Programme (CHSP). Accommodation and services include:

  day care centres that provide respite for a half or full day;   in home respite services, including overnight, home and personal care services;

  activity programs;   a break away from home with a support worker;   respite for carers of people with dementia and challenging behaviours;

  respite in an aged care home or overnight in a community setting; and

  respite for employed carers and for carers seeking to return to work.

Eligibility

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Commonwealth Respite and Carelink Centre will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.


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Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs.

Cost

There is no charge for assistance provided at Commonwealth Respite and Carelink Centres, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay.

Flexible restorative care

To help regain your independence if you have not been admitted to hospital, the Government has introduced a new flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs. Services can be delivered at your home or in a nursing home. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You will be able to access the STRC program even if you’re currently receiving support through the CHSP. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 45 or call My Aged Care on 1800 200 422 for more information about STRC.

Restorative care

For more information contact your local Commonwealth Respite and Carelink Centre on 1800 052 222. From September 2019 this service has transitioned to Carer Gateway, call 1800 422 737.


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Keep mobile, stay independent The changes that occur with ageing can lead to problems with mobility such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Mobility

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes:

  Remove clutter around the home to reduce the risk of tripping over. Keep hallways and staircases clear from clutter and check outside areas as well.

  Install grab bars and hand rails to help you get down the stairs

safely or step in and out of the shower or bathtub without injuring yourself.

  Repair or remove tripping hazards such as loose carpet, slippery

throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention.

  Inadequate lighting can also contribute to falls or injury so install

brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night.

  Even with grab rails, stairs can present a significant falling hazard. Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level.

  Personal alarms that can detect falls, call for help in an emergency or have a GPS tracker which can be used to help you feel safe and secure in your own home or when you’re out in the community. These devices allow you to call for help by alerting family or emergency services if you fall or become unwell.


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Exceptional communities and services that improve your wellbeing.

Home care services

Retirement living

Aged care

Tailored support so you can remain independent and spend more time doing the things you enjoy. We offer everything from help around the home with everyday tasks, through to gardening and health care services such as nursing and podiatry.

Offering a great lifestyle, community connections, independence and peace-of-mind, our retirement communities range from coastal apartments to spacious homes. With eight communities across NSW we have options to suit different lifestyles and budgets.

Round-the-clock care, tailored support with activities and a range of amenities to maximise your independence and suit your individuality. Find out about the quality care options offered at our aged residences at Constitution Hill, Northmead and Sienna Grange, Port Macquarie.

For more information about our communities and services, visit australianunity.com.au/ial To live in an Australian Unity Retirement Community, you’ll need to enter into a loan lease arrangement. For our home care and aged care services, fees apply, but government subsidies may be available, depending on your personal circumstances.


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Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, help you with personal care, making it easier for you to remain socially active and maintain your quality of life. New products and technology are continually introduced to the market. Some of the equipment available include:

  Mobility aids – Aids which can help to prevent falls include walking

sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.

  Personal care – Some of these aids may include shower stools or

chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing, and aids to manage medications.

 Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils and easy-pour kettles.

Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. You can visit an ILC to test products and equipment and select those most suitable before purchase. Call 1300 885 886 or visit ilcaustralia.org.au to find an ILC near you.

Technology

There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home. These might include safety devices or personal alert systems that can detect falls, call for help in an emergency or have a GPS tracker. These devices are especially handy for people who live alone or go long periods without social interaction. Smartwatches can also offer similar safety functions, having the potential to help in your daily life in a variety of different ways, from instant calls and messaging, to an abundance of applications that can help with things such as medication reminders, cognitive stimulation through brain games, and GPS tracking. Other gadgets that have hit the market that may be beneficial are assistive technologies, voice-activated functions to control devices around the home, such as your TV, radio, lights and air conditioner, as well as being able to monitor daily routines.

Mobility

Independent Living Centres


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Regional Assessment Service (RAS)

Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 16 or call My Aged Care on 1800 200 422 to request a RAS assessment.


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Aged Care Assessment Team (ACAT)

This may be a Home Care Package (see page 21) provided to you in your own home or residential care in an aged care home (see page 49). The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.


With you every At Regis, we believe the good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our staff, residents and their families for over 25 years.

Here we know that what we do, means more than what we say. So the care we deliver goes beyond specialist skills and tailored services, giving our residents the support they need, the choices they want and the freedom they deserve. We’re here to help navigate the next stage of your journey, from ageing-inplace and dementia care, through to respite care and palliative care. A trusted partner, always by your side.

Call 1300 998 100 | Visit regis.com.au


step of the way NSW LOCATIONS

REGIS BELMORE 27 Redman Parade, Belmore

REGIS PORT MACQUARIE 10 Sherwood Road, Port Macquarie

REGIS ELERMORE VALE 156 Cardiff Road, Elermore Vale

REGIS PORT STEPHENS 40 Bagnall Beach Road, Corlette

REGIS HURSTVILLE 53-59 Gloucester Road, Hurstville

REGIS ROSE BAY 84 Newcastle Street, Rose Bay

REGIS HORNSBY 245-247 Peats Ferry Road, Hornsby


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Residential Care flow chart Government subsidised home

OR

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURSING HO M E   • C A RE HO ME

Veterans’ Affairs Self funded supported accommodation

• SU P P O RT ED ACCO M M O DAT I O N

ACAT Aged Care Assessment Team

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT


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If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 45 for information about ACAT.

Aged care homes

Aged care homes

We’ll work in partnership with you, your family, GP and other allied health professionals to enable you to make the best of every moment. We offer: • personalised care, lifestyle and wellness programs • professional clinical care with registered nurses on duty 24/7 • dementia and memory support programs • a homely environment where you’ll feel like you belong • an onsite chef preparing fresh, nutritious meals daily

For permanent, respite and dementia support call us on 1300 544 944 or visit morangroup.com.au ENGADINE • SYLVANIA • KELLYVILLE • ROXBURGH PARK


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The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities.

Aged care homes

They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them irrespective of their level of care needs, include:  basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs  general laundry and cleaning services

 maintenance of buildings and grounds  utilities such as electricity and water

 the provision of staff continuously on call to provide emergency assistance

 assistance with personal care such as bathing, going to the toilet, eating and dressing  assistance with mobility and communication

 assistance in obtaining specialised therapy services or a health practitioner service  meals, including special diets

 toiletry goods such as towels, washers, soap and toilet paper  support for people with cognitive impairment like dementia  social and recreational activities  rehabilitation support

Additional services as appropriate to individual care needs where a fee may apply include:  goods to assist with toileting and continence aids

 therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

 registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy. For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings.


Everything you value most If you are at a point in your life where you need more specialised care, please get in touch so we can discuss your needs.

At Scalabrini, residents are at the center of everything we do. We bring a fresh approach to aged care by offering peaceful surroundings, meaningful and dignified experiences, and high quality care and support. But most important of all, we champion each resident’s right to make their own choices and have control in their day to day lives, so they maintain dignity and personhood. Welcome to Scalabrini!

P: 1800 722 522 E: enquiries@scalabrini.com.au

Our villages are located at Allambie Heights, Austral, Bexley, Drummoyne, Chipping Norton and Griffith. Call is on 1800 722 522 for more information or to book a tour.

Offering dementia care, complex care, and palliative care. scalabrini.com.au


Nazareth Care is a proud not-for-profit Catholic organisation caring for people of all denominations

WE VALUE THE INDIVIDUAL YOU ARE Let us make you feel at home • We value lifestyle and community: extensive wellness and lifestyle programs • On-site kitchen – caters to all needs: on-site chef prepares a daily variety of delicious meals • Excellence in clinical care: qualified carers and registered nurses on site 24 hours a day • Care overseen by multi-disciplinary team: Nursing, Medical and Allied Health professionals • Sisters of Nazareth offer pastoral care: providing for your spiritual and emotional needs

Our House offers all levels of affordability for: • Permanent residential care

FIND OUT MORE Visit our website sistersofnazareth.com/region/ australasian-region/ to find the House for you OR Aged Care Guide online agedcareguide.com.au/providers/nazareth-care We understand how difficult the decision to move to Residential Care can be. Contact our knowledgeable and empathetic staff and organise a visit to our House.

Nazareth House Tamworth 80-104 Manilla Road, Tamworth (02) 6761 8755 sistersofnazareth.com/service/ nazarethhouse-tamworth/

LOVE

COMPASSION

PATIENCE

RESPECT

JUSTICE

HOSPITALITY


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Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 230 –236 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes have live-in pets. You’ll find these C listed in the directory section of this guide, starting on pages 150 –202.

Accreditation and certification

The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

New quality standards

On 1 July 2019, the new set of Aged Care Quality Standards came into effect. The eight new standards replaced the previous standards and will have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas:  Consumer dignity and choice  Ongoing assessment and planning with consumers  Personal care and clinical care  Services and supports for daily living  Organisation’s service environment  Feedback and complaints  Human resources  Organisational governance

Aged care homes

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents.


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Each of the standards looks at three key aspects:  What is the outcome for the consumer  What is the expectation for the organisation  What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to work. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Aged care homes

Charter of Rights

Supporting the new Aged Care Quality Standards is a new single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers will have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The new Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to:   1. Safe and high quality care and services;   2. be treated with dignity and respect;   3. have your identity, culture and diversity valued and supported;   4. live without abuse and neglect;   5. be informed about your care and services in a way you understand;   6. access all information about yourself, including information about your rights, care and services;   7. have control over and make choice about your care and personal and social life, including where the choices involve personal risk;   8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions;   9. your independence; 10. be listened to and understood; 11. have a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. complain free from reprisal, and to have your complaints dealt with fairly and promptly; 13. personal privacy and to have your personal information protected; 14. exercise your rights without it adversely affecting the way you are treated.


Care. It’s who we are. If you’re considering residential aged care for someone you love, think of Anglicare first. With over 70 years’ experience in caring for older people we’ve earned a reputation as a leading not-for-profit provider. Ensuring that each resident feels safe, valued and respected guides everything we do. Our innovative Rhythm of Life® approach provides each resident with personalised care, encouraging independence and taking into account individual preferences and interests. Anglicare’s focus on caring for each resident’s physical, emotional social and spiritual needs is supported by lifestyle programs, expertise in dementia, palliative and respite care, chaplaincy and pastoral care services. Residential care locations • Castle Hill • Dapto • Forestville • Gordon (opening 2021) • Jannali • Kingswood

• • • • • • •

Malabar Nowra Oran Park (opening late 2020) Parramatta Penrith Richmond Rooty Hill

• • • • • • •

Rushcutters Bay South Hurstville Taren Point The Ponds Warriewood Winston Hills Woonona

Care for someone you love? Talk to Anglicare first. 1300 111 278 anglicare.org.au


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By signing the Charter you acknowledge that your provider has given you information about your rights in relation to the aged care service, information about your rights under the Charter and a copy of the Charter signed by your provider. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still receive care and services. Find out more on agedcarequality.gov.au or call the Aged Care Quality and Safety Commission on 1800 951 822.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

89 Fremantle Drive, Stirling ACT

Set amongst landscaped grounds, Adria Village is a warm and welcoming community of people from all around the world. We pride ourselves on cultural diversity and celebration, and offer a wide range of activities to cater for all interests. Adria Village fosters individuality and independence, providing support and assistance to enable residents to live in a comfortable and secure environment. Adria Village is located in the Canberra suburb of Stirling and offers residential care for 42 residents, incorporating 2 respite rooms, and Special Care. The Village also contains 36 independent living villas. All villas have 2 bedrooms, a courtyard and a garden, and residents enjoy a peaceful and welcoming community lifestyle.

Our services Nursing Care, Meals, Cleaning, Laundry, Activities and Spiritual needs.

Languages spoken Croatian, German, Italian, Turkish, Spanish, Filipino, Tongan, Chinese, Vietnamese, Nepalese, Malaysian, Thai and Dutch.

Our aim is to provide a caring, safe, home-like atmosphere, reflecting your rights to dignity, respect, privacy, safety and the best quality of life.

Contact us today to arrange a personal tour.

p: 02 6288 0198

e: admin@adria.org.au

www.adria.org.au


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Costs for residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 113 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy.

The cost of care is divided into two parts – daily care fees and accommodation payments:

Basic Daily Fees

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the annual single basic Age Pension. This applies as the maximum Basic Daily Fee for all respite residents. It is adjusted each March and September at the same time as the Age Pension. As of January 2020, the maximum Basic Daily Fee is $51.63 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

Aged care costs

This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation.


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Aged care costs

Basic Daily Fees – prior to 20 March 2008

If you were a permanent resident in an aged care home, prior to 20 March 2008 (including residents on leave), you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the single basic pension, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. No one will need to pay a care fee greater than the cost of their care. In addition, an annual cap of $27,754.52 will apply to your means tested contribution to your care costs, together with a lifetime cap of $66,610.90 for means tested care fees (Rates as at January 2020).

We Supply and Install Commercial Flooring to Nursing Homes Over the past 30 years Fab Floors have become a leader in the flooring industry with our ability to meet demanding deadlines while providing the highest quality of work for our clients. We have our own trucks and a wide range of Kanga Take up machines, diamond grinders, vacuums and various other machines to get the job done efficiently and effectively. Our teams of expert tradesmen are experienced in supply and installation of all types of commercial flooring requirements. Fab Floors travels all over Australia with offices and warehouses in Riverwood (Sydney) and Arundel (Gold Coast) to meet your flooring needs.

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• Blacktown Nursing Home • Chow Cho Poon Nursing Home • Manly Vale Aged Care • Lucy Chieng Aged Care • Easton Park Units

• St Kensington Aged Care • Harbison Aged Care Moss Vale • St Joseph Aged Care • Carino Care Rockdale

Call us for a free quote today 02 9534 6500 info@fabfloors.com.au

www.fabfloors.com.au


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The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $169,079. 20 (January 2020 prices). It is only counted in determining your ability to pay for your accommodation.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $49,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $49,500 in assets after your payment (Rates as at January 2020).

Aged care costs

Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure.

Celebrating 73 years of providing care to older people of the Illawarra region. Illawarra Diggers is located in an elevated position nestled between the magnificent escarpment and overlooking the picturesque south coastline. The complex is set amid beautiful surrounds of landscaped gardens and lawns, and close to all amenities at Corrimal town centre. Illawarra Diggers – proudly providing quality residential care to the community. Contact to enquire about any vacancies

Telephone. 4225 4700 | www.illawarradiggers.com.au


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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

RAD and DAP

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of January 2020, it is 4.91 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.91% / 365 = $26.90 per day (MPIR from 1 January 2020). Or use our easy to use fee-estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.


Caring for you in your community for over 100 years. We’re here for you when you need us. Respite care Take a break, recharge, and let us care for your loved one with our wide range of care options.

Retirement and Independent Living Enjoy freedom of choice, companionship and independence within our many villages.

Residential aged care With over 70 homes across NSW and ACT, we offer personalised care in a nurturing, welcoming environment.

Aged care rehabilitation Uniting War Memorial Hospital specialises in aged care rehabilitation, giving you the best possible chance to age well and continue to enjoy the life you want to live.

Home care We’ll work with you to build a support package that’ll keep you in your own home for longer.

We’re here to help you with all your aged care service needs. Speak to someone from our friendly team today.

Get in touch 1800 864 846 ask@uniting.org uniting.org


Applying to a home

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Applying to aged care homes As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.


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Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.

Waiting lists

Waiting for residential care

If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.

Award Winning Mareeba Aged Care has provided the Clarence Valley with quality Residential Aged Care since 1981.

Mareeba offers residents a quality lifestyle in a secure friendly environment with individual care and therapy programs developed in consultation with each Resident, their families and Medical Practitioners.

6 Rannoch Avenue Maclean NSW 2463

SERVICES AND FACILITIES t Suites; single rooms with ensuites; rooms with kitchenettes and ensuite rooms for couples t 24 hour nursing care

t Coffee shop on premises t Hairdressing

t Physiotherapy t Podiatry

t Respite care Phone: (02) 6645 2966 Fax: (02) 6645 2736

t All meals cooked in our A rated kitchen t LGBTI Safe Place Accredited

t Wonderful therapy program with in house movies, activities, outings entertainment and buses

We value the involvement of relatives and friends and encourage their participation in the social activities of Mareeba. Visits to our facility can be arranged by contacting our friendly staff. E: admin@mareebaagedcare.com.au www.mareebaagedcare.com.au


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From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Be aware that if you move into an aged care home that’s not your first choice, your priority on the waiting list of your preferred home will drop. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home

There are a number of things to consider when deciding which aged care home will best suit your needs.

Deciding on a home

The following is a brief checklist:

  Is the home clean, fresh and in good repair?   Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.

  How many staff work at the home and what is the night time ratio of staff to residents?

  Is the home secure, particularly at night?   Are there keypad locks on the doors or are CCTV cameras installed?   Does the home have the provision for you to age in place and remain as your care needs increase?

  Do they offer single rooms with ensuite?   If you are looking to move into a home with your spouse, is this provision available?

  Are clothes laundered on or off site?   Does the room have access to a private phone line, internet connection or pay TV?

  Are the floor coverings clean and fresh, or is there an odour throughout the home?

  Is the room temperature comfortable for you, and are you able to control your own room temperature?

  What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

  Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

  Are the meals flexible and will they meet your special requirements?   Are there spaces for you to meet with family and friends and to celebrate special events?

  If you like pets, find out if the home is pet friendly and either has pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Equally beneficial are outdoor areas or gardens; if relevant, check whether they are secure. Other services you may be looking for include hairdressing salon, on site café, a chapel or provision for church services.


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Retreat Care’s aged care services offer:

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Low Care, High Care, Dementia Care and Respite Care Services Registered nurses with qualified professional caring staff of the highest standards. l Single and couple suites with their own private ensuites. 24 hour emergency call systems and the security of knowing someone is always close by.

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Retreat Care’s aged care facilities offer: coffee clubs, libraries, indoor bowls, billiards, great cinemas, aromatherapy, cooking sessions, concerts and bus trips, hairdressing services, manicures, massages and fresh nutritious home cooked meals.

Call today and secure a suite of your choice.

Ashmore Retreat Gold Coast Ph 07 5656 1000

Bangalor Retreat Tweed Heads Ph 07 5599 9803

Mandalay Retreat Brisbane Ph 07 3286 6879

To find out more visit our website www.retreatcare.com.au

Created by www.vgmsolutions.com

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retreatcare.com.au


AURRUM AGED CARE • Clinical care excellence • Modern Care Homes & superior amenities • Dietitian-approved seasonal menus & home-cooked meals • Extensive wellness & lifestyle programs • Aurrum’s own leading Memory Support program (dementia care)

OUR AURRUM FAMILY CARING FOR YOUR FAMILY

AURRUM ERINA & TERRIGAL DRIVE

AURRUM WYOMING

www.aurrum.com.au

AURRUM KINCUMBER

AURRUM ERINA & TERRIGAL DRIVE

351 Terrigal Dr, Erina NSW 2250

AURRUM KINCUMBER

1A Scaysbrook Dr, Kincumber NSW 2251

AURRUM NORAH HEAD

60 Soldiers Point Dr, Norah Head NSW 2263

AURRUM WYOMING

80 Chamberlain Rd, Wyoming NSW 2250


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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Moving into a home

Family members and carers are welcome to assist in identifying social and care needs.


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Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Moving into a home

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of this and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.


This is Nancy, our resident roadie. She toured Europe with her son’s band Bjorn Again and was famously credited as ‘tour mum’ on an album. Nancy is just one member of Japara’s growing aged care family. She knows how it feels to have individuality celebrated and respected – whether it’s her likes and dislikes, passions and skills, family relationships or life experiences. Respect for the individual guides every aspect of aged care living at Japara – from the variety of room types you can choose from, to the superior care you get with more qualified nurses on staff. Our approach is as unique as you are – we listen and learn too – and it’s one we’re building on to make sure you get the very best of care. Japara. You’ll stay an individual with us.

Roadie. Albury & District Glenroy

Henley Manor Doonside

Bayview Gardens Bayview

Forest View Chatswood

Coffs Harbour South West Rocks Wyong Brighton-Le-Sands

Find a Japara care home near you. Call. 1800 52 72 72 or visit japara.com.au


We were looking for aged care Then we found Arcare Arcare is a family-owned company with four aged care residences across New South Wales and another 36 across Victoria and Queensland. As soon as you enter an Arcare residence, you will discover the finest living environments, including large private suites with ensuite and most featuring courtyard or balcony access. Step outside the suite and you’ll enjoy manicured gardens, intimate dining and lounge rooms plus delicious meals prepared fresh on site. Beyond the beautiful surrounds, everyone who joins an Arcare community is supported by our unique Relationship - First Approach where nurturing honest, respectful and consistent relationships with clients is the most important thing we do. To find out more contact Arcare today.

Call 1300 659 705 or visit arcare.com.au

GLENHAVEN

KANWAL

OATLANDS

WARRIEWOOD

93 Glenhaven Road

2 Pearce Road

23 Prindle Street

23 Warriewood Road


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offers residential aged care centres in Sydney’s Strathfield, Marrickville and Chatswood, and in Oberon. All of our aged care centres offer exceptional care and encourage freedom of choice and independence for residents in all areas of daily life. We believe that a residential aged care home should be as much like a resident’s own home as possible. With that in mind, we respect the dignity of each and every resident. Our innovative monitoring systems ensure that all residents have programs tailored to their individual needs. Those with special care needs, including dementia, are provided with specific care to ensure they are comfortable at all times. We offer residential aged care and respite care (including emergency respite). There is a mix of single and shared rooms.

Each of our centres meets the needs of their local community. Columbia Aged Care Services is committed to recognising and respecting the cultural diversity of all of our elderly residents. In addition to English speaking residents, the Acacia and Strathdale Centres cater for small groups of Greek, Chinese, Portuguese, Russian and Korean residents Enjoy the peace of mind that comes with a high standard of care including therapy and recreational services at a Columbia Aged Care Centre. • Meals cooked fresh onsite each day • An RN 24/7 • Bus trips for residents • Art Therapy at each site • Over 50 years aged care experience

Please contact our Relationship Manager on (02) 9764 7800 to view our centres or visit www.columbiaagedcare.com.au to watch a video about our centres. Strathdale Centre at Strathfield

Acacia Centre at Marrickville

64-70 Albert Road, Strathfield NSW 2135 Phone: (02) 9764 7800 Fax: (02) 9764 3496 E: strathdale@cnh.com.au

442- 448 Marrickville Road, Marrickville NSW 2204 Phone: (02) 9089 8000 Fax: (02) 9089 8099 E: acacia@cnh.com.au

Willowood Centre at Chatswood

Oberon Village at Oberon

297 Mowbray Road, Chatswood NSW 2067 Phone: (02) 8644 1400 Fax: (02) 8644 1499 E: willowood@cnh.com.au

115 Albion Street, Oberon NSW 2787 Phone: (02) 6339 1000 Fax: (02) 6339 1099 E: oberon@cnh.com.au


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Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a few days for you to settle into your new life. Generally life in a nursing home will be easier for you, and many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved.

It’s your home

While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times. The important thing to remember is that by moving into a nursing home you’ll receive the help and support you need to improve your quality of life.

Daily living

You will benefit from receiving help with some tasks you’ve found difficult to do and you will have peace of mind that should anything happen, you will receive immediate attention and the situation will be managed well.


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Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Partners

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples.

Daily living

This means couples can continue living together even if they have different care and support needs.

Pets

While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please – visit friends, enjoy family celebrations, go shopping and even go on holiday. Many nursing homes also have special areas available for private functions – this means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.


Care you can trust. For nearly 50 years, we’ve been trusted by the community to provide care and support services for thousands of people in over 40 locations. Our experience and size lets us operate efficiently and, as a not-for-profit organisation, we put all savings back into providing services. These include improving health, boosting independence and social connections, providing help at home or creating retirement and residential care communities. Our friendly, experienced staff and registered nurses are all trained, qualified and police checked, and our quality control ensures the consistency and continual improvement of our services. With Southern Cross Care (NSW & ACT) you have peace-of-mind, knowing that you’re in good hands.

Residential Aged Care

Home Care

Call 1800 870 427 Visit sccliving.org.au

Retirement Communities


HALL & PRIOR Residential Aged Care

People are our passion...our purpose. And because of this we’ve been diligently working behind the scenes for the past 25 years to create excellent aged care facilities.

Residential care Respite care Dementia specialists 24-hour RNs*

We are an award winning aged care provider who understands that

Physiotherapists

aged care is changing and so are people’s needs.

Speech Pathologists

Our high quality care will ensure your loved one feels right at home. Our rates are affordable and Pensioners are welcome.

Home is a feeling. Contact us today to organise a home tour. BURWOOD HEIGHTS • FAIRFIELD • GREENWICH • HURSTVILLE • LANE COVE • MOSMAN POINT CLARE • ROCKDALE • SOUTH GRAFTON • VAUCLUSE

Compassionate people, dedicated to care

Dietitians Meals cooked fresh in on-site kitchens * except Point Clare home

9427 8978 info@hallprior.com.au hallprior.com.au


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Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home.

  the policies and practices used to set your fees and charges;   the level of daily fees you’ll be asked to pay;   any extra services you’ve agreed to receive, and their costs;   any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate;

  your rights and responsibilities as a resident in your new aged care home;

  your aged care home’s responsibilities to you as a resident;   how the aged care home will deal with any complaints you, your carer, friends or family may make; and

  any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.

When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund.

Can I change the terms of the Resident Agreement? Changes can only be made to the agreement if both you and your aged care home agree.

If you wish to change your agreement, you’ll have to give the home notice of your intention to do so, preferably in writing.

Resident Agreement

Your Resident Agreement should include the following:


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What if I need help understanding the agreements?

Resident Agreement

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreements offered to you are clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreements. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreements aren’t written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 131 450. TIS covers more than 100 languages and is available 24 hours a day, seven days a week, for the cost of a local call.

What if I am not able to sign the agreements?

If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Rights and responsibilities

Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

We are Fully Accredited Since 2002

Family

BRAND NEW ROOMS WITH EN-SUITES

With custom care designed to honour each resident, we invite you to come home to Fairmont where our commitment never stops.

fairmontagedcare.com.au

Call Us02 9567 2279


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Mortdale In the Heart of the St George Area

Ferndale Gardens has been designed to provide lifestyle assistance and care in a comfortable and well appointed environment. Our emphasis is to maintain the dignity and independence of each individual within a personal and homelike atmosphere. Professional qualified staff ensure the best nursing and personal care 24 hours a day.

Design features • Café and Gift Store • Hairdressing salon • Gymnasium • Cinema/kiosk • Function room • Consultants room • Chapel • Library

• Laundry • Luxury mini bus • Mini bowling green • Mini golf • Quality on site chefs preparing nutritious meals • Physiotherapy, speech therapy, diversional therapy and podiatry • Tai chi • Social activities • Religious services • Bus and shopping outings • Generous single or twin suites are fully air conditioned and have a private ensuite • Kitchenette and bar fridge • Wall mounted televisions • Electric beds • Private telephone and internet access

FERNDALE GARDENS 33 Jersey Avenue, Mortdale 2223 Enquiries 02 8080 3851 E enquiries@ferndalegardens.com.au www.ferndalegardens.com.au Proudly Managed by Trinity Management Services P/L

• LOW CARE • HIGH CARE • DEMENTIA CARE • RESPITE CARE • EXTRA SERVICES

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Residential respite

Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT) except in emergencies. See page 45 for more information about ACAT. Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACATs. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision.

Nestled within 3 minutes walking distance to the Byron Town Centre and 5 minutes to the beach is Byron Aged Care. This 41 bed home offers high quality care and accommodation for older Australians. Making this home special is: • Individual ensuite rooms • Newly renovated dining, living and activity areas with options for indoor and outdoor sitting • Home-style living with fully functioning kitchen for resident use •  A cosy library with fireplace • Expansive internal courtyards • 24hour on site care/support staff • Safety with keypad coded entry • Lifestyle program with community outings • Onsite Chef • Access to medical professionals including Medical Practitioner, Physiotherapist, Speech Pathologist and more

Byron Aged Care, 1 Butler St, Byron Bay NSW 2481 P: 02 6685 6728 www.byronagedcare.com.au E: admin@byronagedcare.com.au


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You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly.

Residential respite

You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

For respite in a Government funded aged care home you will pay the equivalent of 85 percent of the single rate of Age Pension (called the Basic Daily Fee and currently $51.63 per day – January 2020), regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. For respite in an ‘Extra Services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information, contact your local Commonwealth Respite and Carelink Centre on 1800 052 222. Go to page 36 to read about respite options in your own home or community.

This is why we’re the best choice From the moment you step into a Regis location, you’ll see care in every detail. Discover the difference and book a tour of our NSW locations today.

Call 1300 998 100 | Visit regis.com.au

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes.

Extra services

Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement. In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services. Some of the extra services you might be offered include:

  A bigger room

  internet

  daily newspaper

  satellite TV

  phone

  choice of meals

  selection of beverages including wines, beer and spirits   special therapies such as massage, aromatherapy or podiatry   leisure/entertainment facilities.

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services such as entertainment or lifestyle choices for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See pages 203 for a list of aged care homes that offer extra services.


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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

It is expected that by 2021, more than 30 percent of Australia’s older population will have been born overseas, mostly in a non-English speaking country. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years.

A growing focus

Meeting the needs of the nation’s older people from culturally and linguistically diverse (CALD) backgrounds has been a growing focus of the Australian Government. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives specific to CALD elders and their care.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents.

Cultural services

For example, people who migrated from southern and eastern Europe in the 1950s and ‘60s, or from Asian countries in the 1970s and ‘80s, and who are now in need of aged and community care services, will be much more comfortable and secure receiving care from people who understand their specific cultural needs.


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The aim of clustering is to:

  Enhance the quality of care provided to residents from CALD backgrounds in residential aged care facilities

  Promote and facilitate access to residential aged care facilities for people from CALD backgrounds

  Enable residents to observe religious, spiritual, cultural and personally

Cultural services

significant events

  Improve communication between staff and residents   Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences

  Provide social and activity programs that appropriately cater for the needs and interests of CALD residents.

Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in:

 More aged care service providers delivering culturally appropriate care to older CALD people  Better access for older CALD people to culturally appropriate residential and community care services

 Older CALD people having a greater capacity to make informed decisions about residential and community based aged care.

Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care.

Caring for diversity

Multicultural Care have been proudly providing culturally tailored in home care services to older people from culturally and linguistically diverse communities for more than 25 years.

Our services include • Home Care Packages • Community Visitors Scheme • Commonwealth Home Support Programme • Weavers • Short Term Restorative Care • Private Services • Veteran’s Home Care To find out how we can help you or your loved one, please contact us now on:

t: 02 9718 6199 e: referrals@mc.org.au www.multiculturalcare.com.au


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Call 02 4229 7566 to find out more about PICAC across the ACT and New South Wales.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English.

Cultural services

Patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. Language assistance will ideally be provided by a professionally trained medical interpreter, but can also come from multilingual staff, family or friends. By understanding the benefits of an interpreting service, healthcare professionals may help facilitate culturally competent care. It is vital staff in the aged and community care sector also have sufficient awareness and understanding of the needs of patients from diverse cultural groups, and what constitutes an effective culturally appropriate service. Health professionals are encouraged to ensure all health and personal care plans and reviews identify and support the cultural, linguistic and spiritual needs of care recipients. The use of professional interpreting services when health and personal care plans are developed and reviewed may also be valuable. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 131 450. See pages 230 –236 for a list of aged care homes and home care package providers in NSW & ACT who can meet the needs of people from a range of cultures.

Residential GaRdens foR the spanish speakinG fRail aGed ltd

Residential Gardens is a not-for-profit organisation, the only one in Australia with a focus on the Spanish speaking community in Residential Care. Residential Gardens promotes the highest possible quality of life, independence and dignity. We take pride in our work and dedication to making a difference in the lives of the residents. The facility provides for 106 residents in a mix of bedrooms, with many private facilities. Features include:

 Separate and sensitively designed  

dementia area Physiotherapy room Wellness room

   

Rehabilitation centre Cafe Hairdresser Dining

   

 Wintergarden  Outdoor entertaining area  Large Multifunction Room

Activity rooms Theatre room Courtyard Landscaped gardens

An extensive range of services are provided including:   

Residential Care Day Care Respite Care

 

Palliative Care Home Care Services

420 Woodstock Ave, Rooty Hill, NSW, 2766 E: info@residentialgardens.com.au

 

A variety of activities program Access to Allied Health Services

 

Private Home Care Services Home Care Packages Level 1 to 4

P: (02) 8887 5555 F: (02) 8887 5500 www.residentialgardens.com.au


Freecall 1800 333 536

Affordable Aged Care options in your local community

More than 40 years providing the best quality care across the Sydney metropolitan region Blacktown | Guildford | Manly Vale | Penrith | Seven Hills | Summer Hill

www.hardiagedcare.com.au


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Frequently asked questions about moving into an aged care home . . . Making the transition to residential aged care can be daunting and a life‑changing experience.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network or financial status. Common reasons for making the move from home to a nursing home can be:

  Unsuitable personal care in your own home – this can mean that

you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends.

  After a crisis – whether it be a fall or medical episode, a crisis of any kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

  Temporary respite or short-term recovery – access respite in a

nursing home when your carer is away, for a period of time or while you may need to recover from surgery, before moving back into your own home after you have fully recovered.

Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit, inspect, and talk to people at the nursing home you are considering.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home.

‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home – ranging from sourcing other people’s personal experiences, right through to experiencing it for yourself.

Frequently asked questions

It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.


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Some of the best ways that you can get an idea on the quality of a nursing home is by:

  Speaking to people living in the home – if you are visiting or on a tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

  Register for respite – booking yourself in for some respite in a nursing home is a great way to get a feel for a place and the people within it.

  Look to the Aged Care Quality and Safety Commission – this

Frequently asked questions

governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

 Consumer ratings – on our website AgedCareGuide.com.au we have launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want, or need. However, you may have to leave a facility sooner than expected if you require additional nursing support, or if your current home cannot provide the services you need.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’.

While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments.

The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Under what circumstances can I leave my current aged care home to move to another?

You may wish to leave your current aged care home to move to another if:

  you have been accepted to another aged care home which may better suit your health care needs; or

  if you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if:

  they are closing;   they can’t provide the type of accommodation and care you need;   you haven’t paid your fees within 42 days after they fall due, for reasons within your control; or

  if you intentionally cause serious damage to the aged care home or to another resident or employees.


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Your care, in caring hands. Health. Happiness. Support. Companionship. Wherever you may be on life’s journey, your wellbeing will always be a priority at Greengate. St Brigid’s Green is a vibrant care community offering independent living apartments and aged care, in the beachside suburb of Maroubra. Here, care and support draws on all the comforts of feeling at home in the beautiful east.

St Patrick’s Green is a quiet sanctuary offering boutique aged care and independent living in the heart of Kogarah. Perfectly placed next door to St George Hospital and minutes from the town centre, it’s everything you need, in the area you know and love.

220-230 Maroubra Road, Maroubra 8097 1775 | stbrigidsgreen.com.au

40 Chapel Street, Kogarah 9097 9175 | stpatricksgreen.com.au

greengate.com.au J004916


There’s more to the ontefiore xperience Choose the support and services you need to live with choice, dignity and wellbeing from one of Australia’s leading aged care specialists – trusted Residential Care including innovative dementia living, Help at Home and soon, M by Montefiore luxury retirement apartments. Residential Care Our award-winning Residential Care by Montefiore campuses in Randwick, Woollahra, and Hunters Hill offer private, ensuite rooms set in beautiful grounds, silver service dining and an extensive program of activities, alongside quality clinical and allied health services, staff ratios up to double the industry average and 24/7 nursing. Accommodation options range from low-level to dementia support and nursing home care, both permanent and respite where available.

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M by Montefiore apartments Upgrade to five-star retirement living at M by Montefiore, Randwick, due for completion mid-2020. Choose from 79 spacious 1, 2 and 3 bedroom private apartments with stunning interiors, abundant space and outdoor terraces. Hotel-style facilities include concierge, housekeeping, club dining, pool and cinema. Enjoy maintenance-free living with security and leading health support just a phone call away. Our display suite is now open – enquire today to secure your choice.

Help at Home Help at Home by Montefiore offers you choice and industry leading care in the comfort of your own home – household support, qualified nursing care, allied health including physiotherapy and occupational therapy, companionship and more. Whatever your budget or needs, we will provide your own Care Coordinator to put together an individually tailored program for government subsidised Consumer Directed Care (CDC) packages and private Fee for Service options.

1800 978 711

MONTEFIORE.ORG.


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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

  Is the provider for-profit or not-for-profit, church or charity based?   Do the owners/directors of the company have a health and/or aged care background?

  When was the last time a complaint was made to the provider, what about and how was it dealt with?

  Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

  Does the home look and smell fresh and clean, and is it in good repair?

  Are the carpets and floor coverings clean?   Is the inside temperature comfortable?   Does the home meet safety regulations?   Is there good and clear signage throughout the facility?   Are there secure and interesting outdoor areas?   Are there spaces and activities to support people living with special needs, such as dementia?

  Do the residents appear clean and neat?   Can you stay in the facility if your needs change?

The staff

  Are the staff friendly and welcoming?   Does the staff provide clear answers to your questions?   What is the mood of interaction between staff and residents?   Do staff look like they take their time with residents to give them personal attention?

  What is the ratio of nurses/care workers to residents on weekdays, weekends and at night-time?

Aged care checklist

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.


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The room

  Is it a single or shared room?   Is the room you’re shown the actual room you’ll be moving into or is it for display only?

  Does the room have an ensuite or are the bathrooms shared?   Are there provisions for married couples?   How is the room allocation determined?   Is there access to a private phone line, internet connection or pay TV?

  How is the heating/cooling controlled?   What personal effects and furnishings can you bring to the home?   Are there provisions for safe storage of personal items?   Are there easily accessible alarm buttons in the room and

Aged care checklist

how many?

  Are staff respecting resident’s privacy – do they knock before entering a resident’s room?

Day to day living

  Are there areas for families and friends to meet and celebrate special events?

  Can family and friends take part in activities?   Are meals cooked on site or delivered?   Are menus flexible and able to meet special requirements?   What types of individual and group activities are offered and how often?

  Are there activities that include cultural and spiritual preferences?   Are there any activities organised together with the local community?

  What special events are celebrated?   Does the facility have pets on site or offer a pet visitation program?

Health and personal care

  Is there a GP on site or can you continue to see a Physician of your choice?

  How do staff administer and monitor resident’s medicine intake?   How are medical emergencies handled?   What other services such as speech therapy and occupational therapy are available on site

  Is there a dietitian or nutritionist part of the care team?   Does the facility have a wellness program?   How does the facility deal with end-of-life/palliative care?   Are any provisions – such as continence pads – rationed?

Financial

  What are my payment options?   What is the breakdown of the payable fees?   Can you negotiate on the fees and how they are paid?


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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.

Veterans

The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions. This may include conditions such as post traumatic stress disorder, other anxiety disorders, depression or substance misuse disorders. In the current financial year, a residential care facility will receive $7.18 per day, per eligible veteran in their care. The Veterans’ Supplement is paid directly to residential aged care facilities, as long as you have provided consent to disclose your eligibility information to the provider. Payment is ongoing for the duration of the time you are in care. New consent will not be required if you change facilities. For more information, contact the Department of Veterans’ Affairs on 133 254 or visit www.dva.gov.au

Care leavers

A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. At a young age, care leavers quite often had to deal with feelings of loss, abandonment and grief because of separation from parents and siblings. While growing up in a foreign environment, many children also suffered from neglect, exploitation, mistreatment and physical and/or sexual assault at the hands of their caregivers. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Special needs groups

Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience.


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Culturally and linguistically diverse people (CALD) Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities or meet spiritual needs.

To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. An overview of aged care homes and service providers catering for CALD clients is listed on pages 230 –236.

Special needs groups

LGBTIQ

The experience for many lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people throughout their lifetime can sometimes be of rejection, persecution and discrimination. Many older LGBTIQ people may hide their sexual orientation, sex or gender identity on a daily basis because they continue to fear discrimination. Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure LGBTIQ people have access to the same opportunities and options in aged care that are available to all Australians. It is designed, not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, recognising and valuing the diversity of this group. The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery. Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs. Aged care homes and service provides that have indicated to cater for LGBTIQ clients are listed on pages 230 –236.

Financially disadvantaged

If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. Financial hardship assistance applications will be considered on your overall financial circumstance i.e. your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.


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Aboriginal and Torres Strait Islander (ATSI)

The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. The Government funded National Aboriginal and Torres Strait Islander Flexible Care Programme is delivering flexible and culturally appropriate home and residential care services to ATSI clients, close to their home and community.

See pages 230 –236 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.

Homeless

If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues. The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.

Disability

In Australia, one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

Rural and regional clients

If you live in a rural or regional area it may be harder to access the aged care services that you need. Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health, and community services are combined to meet local health needs. The Government has introduced services and programs specifically for rural and remote areas to ensure people living in isolated areas have access to similar levels of care as people living in cities.

Special needs groups

Care delivered under this program has been developed specifically for individual ATSI clients and incorporates cultural activities and ceremonies, access to natural environments and respects cultural traditions.


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Supported living

24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care – but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages, with home care services offered in the comfort of your own self-contained home in the village.

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away.

Sunrise Supported Living offer a unique and superior alternative to Aged Care At Sunrise your own villa unit is set up for completely independent living. If your Care needs increase in the future we can offer all the support services that you would normally see in an Aged Care facility, right in your own unit! Sunrise are fully accredited, Government funded aged care providers. We can provide any level of Care from living completely independently right up to palliative care at NO extra cost to you.

P: (02) 5528 5000 sunrisesupportedlivingtuncurry.com.au paul@sunrisesupportedliving.com.au

If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including:

  regular health checks   medication management   wound and skin care   special treatment regimens   palliative in home care


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  nutrition monitoring   illness prevention   education and wellness programs   pharmaceutical support   and medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.

If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities? Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel. Food and health is also a major determining factor in the supported living community you choose to reside at. Before coming to a decision, ask the following questions:  Is the food appealing?  Do you have the option of eating in your room?  What kinds of food are served?  Is it nutritious and appetising?  Are there different food options available?  How are health problems handled?  How does the community handle both emergency and non‑emergency problems?  If you develop a medical condition, will you be able to remain at the community?  At what point would you be required to move elsewhere for medical care?

It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Supported living

Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities.


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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village.

Retirement living

Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 21 to read more about the Home Care Packages or page 149 for information about aged care homes.

Types of villages

There are two types of retirement villages:

  Resident funded village   Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.


“SummitCare lives up to their motto, which is Warmth, Worth and Wellbeing. That is what I see every day. That is exactly what my parents are experiencing. I think they do a fantastic job with the care of the people here, and I wouldn’t have them here if I thought it was any other way.” - Sue, Daughter of Resident

Residential Care | NDIS | High Care Respite Speak to our team to discuss your aged care options today. SummitCare residents quickly become part of a warm and welcoming community and are encouraged to enjoy a wide range of recreational activities to suit your needs and interests. Activities such as art and craft therapy, movies, creative therapeutic programs such as ‘Enhancing Life’, ‘Spark of Life’, gardening, pet therapy, bus scenic and shopping tours, ‘SummitSpa’ with aromatherapy, book club, musical concerts and other group activities. Residents and their loved ones can relax at gatherings and barbecues which are available in the external courtyards – with stunning landscaping. Live the life you choose at SummitCare where care, community and lifestyle come together. Call us today for more information or to book a tour of our home.

Book a tour with SummitCare today Visit www.summitcare.com.au or call 1300 68 55 48


Visit your local SummitCare Aged Care Home Where care, lifestyle and community come together

SummitCare Baulkham Hills Ph: 02 8865 3600 E: baulkhamhills@summitcare.com.au

SummitCare Canley Vale Ph: 02 9728 1200 E: canleyvale@summitcare.com.au

SummitCare Liverpool (173/155) Ph: 02 9602 9044 E: liverpool@summitcare.com.au

SummitCare Penrith Ph: 02 4721 2512 E: penrith@summitcare.com.au

SummitCare Randwick Ph: 02 9398 4511 E: randwick@summitcare.com.au

SummitCare Smithfield Ph: 02 9755 7333 E: smithfield@summitcare.com.au

SummitCare St Marys Ph: 02 9673 6999 E: stmarys@summitcare.com.au

SummitCare Wallsend Ph: 02 4944 1500 E: wallsend@summitcare.com.au

SummitCare Waverley Ph: 02 9387 3872 E: waverley@summitcare.com.au

Book a tour with SummitCare today and experience first-hand the Warmth, Worth and Wellbeing of aged care, as it should be.

1300 68 55 48 www.summitcare.com.au


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The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

Retirement living

Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.


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Retirement living

What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Care. Community. Comfort. Adelene is a warm and welcoming community nestled in quiet bushland surrounds on the Central Coast. With multi-care options onsite, there’s peace of mind knowing support is there should you or your partner’s needs change. Here you can experience a relaxing and comfortable village that is so central to everything you may need. • 107 independent living villas • Adelene Court – 30 low level care rooms, providing fresh meals and cleaning • Rumbalara House – 49 high level nursing care beds • Onsite nurses • 24 hour emergency call

• 24/7 security • Village bus • Community Centre • Indoor bowls • Barbecue area • Minutes away from shops, transport and health services

You are welcome to make an appointment to visit and see if we can assist with you or your family’s specific care needs. 1 BIRCH ROAD, WYOMING, CENTRAL COAST

4325 3693

www.adelene.com.au

Adelene is a not-for-profit village owned entirely by its residents.


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Home isn’t just an address. It’s a feeling – a sense of privacy that you can live how you want, without expectations.

Discover more at FreedomCareCommunities.com.au Call 1800 835 217

Tamworth | Tweed Heads | Coffs Harbour | Banora Point AAUS00226SS FCC 210x297


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Finding the right village

Retirement living

When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider: Finances: Know your budget, what you can afford and what other ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. Lifestyle: Think carefully about how you spend your time now and how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. Support: One of the attractions of a retirement village is the peace of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance. Location: When looking at locations, you may want to consider whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.


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Other accommodation: Your or your partner’s needs may change in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs have might change, you can still live in the same community.

Choosing a village

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions. As well, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle and are based upon courtesy and a mutual understanding between residents and management.

Are guests allowed?

Family and friends are an integral part of life and sometimes it’s okay having them stay with you as guests. Generally, they are welcome to stay with you and use the communal facilities while in your company.

Retirement living

Amenities: Villages now offer a massive range of amenities including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs.

Come home to Calvary. As your aged care needs change, Calvary is there. calvarycare.org.au

Independent Living | Residential Aged Care | In Home Care Services

Speak to our friendly local staff

1800 222 000


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What about pets?

While most villages appreciate the companionship that pets provide, some do exclude pets completely, so it is necessary to enquire whether they are allowed.

Health

Most villages have call systems installed in villas and apartments to provide a 24 hour monitoring service for medical emergencies. Staff who are trained in first aid as a minimum requirement will attend to the emergency. Some villages also keep a confidential record of each resident’s medical history on file. This information, including next of kin and Medicare details etc, is released, with the authorisation of the resident, to medical services in an emergency.

Retirement living

Moving to supported care

The need may arise to move from a larger, self contained apartment to a smaller serviced one so it is important to know whether the village will facilitate this transfer. Some villages also offer aged care accommodation. If you’ve been assessed by an Aged Care Assessment Team (ACAT) as needing residential aged care, you may be able to move to low or high level care accommodation in the same village. Be aware, however, that you may need to make a separate accommodation payment if entering low or high level care.

Before signing on the ‘dotted line’ . . . 

The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’. Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign. There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want. Don’t rush into making a commitment and seek expert advice and answers to all of your questions. To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract:

  Have you fully discussed your decision to move to a retirement village with family, friends or advisors?

  Have you looked at a sufficient number of villages to be able to compare the services and facilities?

  Ensure you have the full details of all applicable charges and what they cover before entering a village.


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  What type of contractual arrangement is in place? i.e. is the village Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc.

Retirement living

  Are there upfront costs?   Is healthcare provided?   How respectful are the staff of village residents’ privacy?   How secure and safe is the village?   Are pets and guests allowed?   Is residential aged care accommodation available?   Have you received a copy of the village rules?   How are disputes resolved within the village?   What happens if you wish to re-sell or re-lease the unit?

Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 204 –210 for a list of retirement accommodation options.

Life in a village

Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose.

We’ve created this guide so you feel informed. Our guide provides an insight of how to choose the right residential care provider, the various fees included in your care, what subsidies are available and what services your care covers.

Do you know what your residential care options are? /

To obtain a copy of the guide visit www.fhc.community/rc

freshhopecare.org.au 1800 005 484

Fresh Hope Care, transforming communities and lives with fresh hope.


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While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 15.

Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer.

Retirement living

Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner.


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Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.

Retirement living

Sharing is caring

Communal facilities are common features at retirement villages, and they offer residents a range of services and amenities. There are recreational, service and social communal facilities which, depending on the village, may include:

  Libraries and community centres   Barbecue areas, restaurants/cafes or internet cafés   Gaming areas such as billiards, table tennis, indoor bowls, bowling greens and swimming pools

  Medical services such as doctors, podiatrists and physiotherapists   Wellness centres which include hydrotherapy, rehabilitation programs and massage therapies

  Other services such as banking and hairdressers, and rooms for

hire when catering for large family gatherings or celebrating major events with friends

Happy and healthy

Many residents appreciate the additional rules and regulations particularly if you have a health condition which is aggravated by stress. Living in a retirement community means you are not subjected to some of the less pleasant aspects of regular community living such as loud music late at night and inconsiderate neighbours blocking driveways.

HOLISTIC CARE THAT’S ALL ABOUT YOU Our purpose is to promote a unique experience of choice, lifestyle and belonging for all people as they age. 1300 111 227 agedcare.salvos.org.au Residential Aged Care | Retirement Living Home & Community Care | Respite and Day Care

BRA-DPS guide Nov 2019-180x90-FINAL.indd 1

11/11/19 2:09 pm


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Some retirement living villages do have some regulations regarding the length of time guests can stay and pet restrictions, so check the village handbook before signing the agreement.

Disputes

From time to time, complaints and problems may arise between residents and administering authorities. Retirement villages are required to have policies and procedures in place to manage and resolve any dispute. All residents must be provided with a revised version of the dispute resolution policies and procedures if any changes are made. You may choose to discuss the problem informally with another resident or the Residents’ Committee. Regardless of who you decide to speak with, you are entitled to be accompanied by a person of your choice should you decide to report a dispute to the relevant authority.

Mediation

Assistance from an independent third party may help to resolve disputes. This is usually in the form of a mediation service which can be provided to you and the administering authority should a dispute arise. The mediator can provide advice to both parties regarding their rights and obligations, or perhaps even suggest a probable resolution outcome to the dispute.

Residential Tenancies Tribunal

If you are unable to resolve a dispute with the village operator you can take the matter to the Residential Tenancies Tribunal (RTT).

Researching your next steps in retirement? Our guide will answer your retirement living questions and give you the confidence to make the right decision for you. To download the complimentary guide, simply head to: info.retireaustralia.com.au/ retire-ready

The RT T is a separate and independent body which provides a cost effective way of resolving disputes between you and the administering authority. The authority can make legally binding and enforceable orders. However, the RT T cannot hear disputes between residents or any dispute unrelated to the Residence Contract. Either party is entitled to apply to the tribunal for a resolution of a matter, however you must have sufficient evidence to support your allegation. Prior to making an application to the RT T, all avenues to resolve the dispute should have been pursued, and commonly, the tribunal is likely to suggest mediation before it will hear a matter.

11 villages across New South Wales!

1300 68 77 38

retireaustralia.com.au


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A placement consultant makes your job so much easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker.

Placement consultants

This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up to date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances:  Are you looking for care options for a single person, or a couple?


 Is there a physical condition that is deteriorating, are mental faculties and awareness impaired? 
  Is there acceptance or understanding of this part of the journey? 


 What are the family dynamics around the placement decision and the impact on everyone involved?
 Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.


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Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.

 Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved
  Support and recommendations that cater for the specific requirements of your family and loved one 


 Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation


 Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity

Choosing a placement consultant

Within NSW and ACT there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility. 
 An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. A quality, independent placement consultant will:  Take their time to get to know you, your family, your circumstances, requirements and preferences.  Understand the strengths and weakness of every aged care facility they are recommending.  Know the required, and accredited, quality of the aged care facilities, beyond the brochures and websites. 
  Provide you with streamlined access to an extended services network of professionals you may need, including financial advisors, lawyers, social workers and other specialists. 
  Be at ease with talking to Centrelink, doctors and health professionals, ACAT teams, financial advisors, real estate agents and all the people along the way. 


Placement consultants

Be sure about your expectations of service and what the placement consultant is able to provide, including: 



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Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget.

Placement consultants

Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will be significant in them understanding what you want and organising the appropriate care services.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors, physical, social, psychological and financial; that may arise which families sometimes find too difficult to cope with by themselves. For example, it is not uncommon for various family members to each have their own opinion on which aged care home is more suitable. Also, there is often one family member who is responsible for the majority of the negotiations and practical support, but every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. There can be the fear of the unknown and not knowing what to expect. At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 256 or search on AgedCareGuide.com.au


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Placement consultants

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case Managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing. The type of care will depend on your individual needs. Some may only require coordination of support services such as home care. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Aged Care Advice

Craig Phillips and Luisa Capezio Accredited Aged Care Professionals

FINANCIAL PLANNING

Aged care advice and strategic solutions, retirement planning, capital management and estate planning.

FIND A SERVICE

Matching you with the right service for home care, downsizing, retirement living and residential aged care.

EDUCATION and NAVIGATION

Specialist advice to help you understand and navigate the complexities and substantial costs of aged care.

Contact us for a full review of your aged care needs

Craig Phillips: 0420 460 483 Luisa Capezio: 0422 004198

* info@phillipswp.com.au  www.phillipswp.com.au

Phillips Wealth Partners Pty Ltd, ACN 624858420 is a Corporate Authorised representative of Ausure Pty Ltd AFSL 238433


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Care planning

The aim is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide.

Placement consultants

Services include monitoring each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Private case management

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager. Private case management services are supplied by experienced, tertiary‑qualified case managers, to provide support services and coordination across a wide range of community and supportive health services. Waiting periods for private case management are generally reduced compared to some Government subsidised services. The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs. In some cases, such as if a person is cognitively impaired, the Public Trustee may assign a private case manager to organise their care.

How much does it cost?

The service of a private case management is not Government-subsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them. Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock in contracts, meaning care can be arranged for one or many ongoing visits, and you only pay for what you use.


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At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care. The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them, can be a difficult path to navigate.

Paying for your care

You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need.

Financial advice

Expert financial advice imperative

By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Transitioning to a care facility can be challenging for the whole family. There are many decisions to make and the options can be confusing. That’s where we come in. Our knowledge of the industry and experience supporting individuals and families navigate through the aged care system, Aged Care Financial Advisers understand how to best help. We focus on providing information and answers to your questions, explore all options and assist you to choose what best suits your unique needs. We are here for you when you need us, providing advice and care the whole time, with no ongoing fees or product promotion in Aged Care. Derek Armstrong Aged Care Specialist Masters Financial Planning 1300 554 393 info@acfadvisers.com.au

Our fixed fee service includes: strategy options education and support paperwork for aged care providers and Government agencies Aged Care Financial Advisers Suite 315, Level 3 4 Columbia Cct Baulkham Hills NSW www.acfadvisers.com.au

SUPPORTING FAMILIES ACROSS SYDNEY AND CENTRAL COAST


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How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives and situation.

Financial advice

A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow and investment planning. This will enable you to concentrate on finding the best place for care. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include:

  Strategies to fund accommodation payments   Financial modelling of multiple care options   Review and planning of tax implications   Maximising Government pensions   Minimising nursing home fees   Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Important questions to ask CHELSEA ROBINSON CHELSEAROBINSON ROBINSON CHELSEA Senior SeniorFinancial FinancialAdviser Adviser Senior Financial Adviser Aged Care Specialist AgedCare CareSpecialist Specialist Aged MCom(FP), Grad MCom(FP), Grad Cert MCom(FP), Grad Cert Cert Com(FP), Dip FP, JP Com(FP),Dip DipFP, FP,JP JP Com(FP),

Financial Financial Advice Advice for for Aged AgedCare Care Living Living

ROSANNA ROSANNAROSSI ROSSI ROSANNA ROSSI Senior Financial Adviser SeniorFinancial FinancialAdviser Adviser Senior Aged Care Specialist Aged Care Specialist Aged Care Specialist BBComm, Comm, CA Dip Tax Comm,CA CADip DipTax Tax B Studies CFP, SSA StudiesCFP, CFP,SSA SSA Studies JOHN JOHNKEYSELL KEYSELL JOHN KEYSELL Senior Financial Adviser SeniorFinancial FinancialAdviser Adviser Senior Aged Care Specialist Aged Care Specialist Aged Care Specialist AFPA Adv Dip FS (FP) AFPAAdv AdvDip DipFS FS(FP) (FP) AFPA

At JSA, JSA, we we take take the the time time to to understand understand At your your needs needs and and your your individual individual situation. situation. We work work with with you you to to ensure ensure you you We understand your your options options and and the the understand entitlements entitlements available available to to you. you. At At JSA JSA we we can quickly quickly and and cost cost effectively effectively help help you you can make informed informed decisions decisions about about Aged Aged Care Care make when when itit isis needed. needed. OUR SPECIALIST SPECIALISTADVISERS ADVISERS CAN CANASSIST ASSISTYOU: YOU: OUR Structureyour yourfinances financesfor forthe thefuture. future. •• Structure •• Help Help you you navigate navigate Centrelink/DVA Centrelink/DVA

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T: 02 02 4908 4908 0999 0999 T:

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The JSA JSA group group have have been been providing providing quality quality The advice advice and and financial financial services services in in Newcastle Newcastle and and the the Hunter Hunter Region Region for for over over 40 40 years. years. SA Financial Planning Group Corporate Authorised Representative SAFinancial FinancialPlanning PlanningGroup GroupCorporate CorporateAuthorised AuthorisedRepresentative Representative JJJSA No No252 252827 827are areAuthorised AuthorisedRepresentatives Representativesof ofMatrix MatrixPlanning Planning No 252 827 are Authorised Representatives of Matrix Planning Solutions Limited. SolutionsLimited. Limited. Solutions ABN 45 087 470 200, AFSL & ACL No. 238256. ABN 45 087 470 200, AFSL & ACL No. 238256. ABN 45 087 470 200, AFSL & ACL No. 238256.

Some important questions you should ask before engaging the services of a financial advisor include:

  Do they specialise in dealing with aged care financial issues?   What experience do they have in aged care financial issues?   Will they provide you with an outline of all your options?   Will they provide their advice in ‘plain English’? At JSA, JSA,  we weill take the time time to to understand understand your At take the your W their advice be in writing? needs and and your your individual individual situation. situation. needs We you give you We work work with you to to givewith you an anDepartment of Veterans’ Affairs or   Wwith ill they deal understanding of of your your options options and and your your understanding Centerlink on your behalf? entitlements. At At JSA JSA we we can can quickly quickly entitlements. and help you and cost cost effectively help you make make or an ongoing service?   Is effectively the service a once-off informed informed decisions decisions about about Aged Aged Care Care when when needed.. itit isis needed

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this. Operating from community organisations, financial counsellors can provide independent and confidential information, support


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They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Services are funded by State, Territory and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Aged Care – What you ought to know Did you know? – Approximately one-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities, and nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being. As we age, some things become harder to do on our own. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning and personal care, you may need to move into residential care. The costs for residential care are divided into three categories:

  Cost of Accommodation   Daily care fees   Extra services The daily care fees can be up to $109,285 per year, but a large portion is paid by the Government. The contribution you would pay is between $18,845 and $46,599 depending on your financial means (as assessed by the Department of Human Services - DHS). For most people however, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs.

Financial advice

and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies and Government concession frameworks.


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Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.

Fact 1 – This is not lost money

The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow. Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.

Fact 2 – You don’t have to pay the lump sum

Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP).

Financial advice

The interest rate used for this conversion is currently 4.98% (for entry from 1 October 2019). For example, a RAD of $400,000 is converted to a DAP of $54.58 per day. If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP or any combination of the two. You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.

Fact 3 – Even if you have less assets than the published RAD, it may be affordable

If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a low-means resident – this would require your share of assessable assets to be less than $169,079.20. If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave. This can help you fund the accommodation payment to access the care you need.

Example

Bert is moving into residential care. He is a widower on the full age pension with a home worth $420,000 and $20,000 in the bank. The service he and his family have chosen is asking for a RAD of $530,000 (or $72.31 per day). Bert is worried that he cannot afford a place in this service without asking his children for help. He sought advice on his options and decided to take the advice to:

  Sell his home   Use the net sale proceeds to pay a $400,000 RAD, leaving a DAP of $17.74 per day on the remaining $130,000


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  Instruct the service provider to deduct the DAP each month from his RAD

Financial advice

This leaves his $24,268 age pension to cover his daily care fees of $21,855 per year (this includes the basic daily fee and the means-tested care fee) plus some personal expenses. His DAP is deducted from his RAD leaving Bert financially self-sufficient and keeping a $20,000 cash reserve to meet other expenses.

Fact 4 – There is no pressure to act quickly or sign documents

Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or the Department of Human Services (Centrelink / My Aged Care) has a desire to assist you, they do not put all the pieces of your puzzle together. All decisions do not need to be made before you can get the care needed – there is no rush. Do not feel pressured into signing documents, completing forms or make decisions straight away Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms – it can be hard to unscramble an egg!

Fact 5 – You should get advice – and not all advisers are ‘equal’

Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. How they support you during this potentially very stressful and tumultuous time:

  Help you create a clear plan for aged care   Family discussions, helping minimise disputes   Evaluate the options and strategies for your accommodation payment

  Help you identify what’s important to achieve your goals and preferences

  Review your financial situation and help you evaluate what you can afford

  Develop strategies to optimise and improve your

As you support your loved ones, we support you. We are specialist financial advisers who can give you clarity and the confidence to make informed decisions. Contact our team today. 1300 366 932 e care@alteris.com.au w alteris.com.au

financial position

  Explaining the impacts to Centrelink payments and Aged Care Fees

  Review your estate plan to avoid unintended consequences Disclaimer: The case studies provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at December 2019. This article has been submitted by Dianne Chalk (CFP®), Accredited Aged Care Professionals (TM) of Hillross Fairy Meadow ABN 84 144 960 934. Hillross Fairy Meadow is a Corporate Authorised representative of Hillross Financial Services Limited ABN 77 0003323 055 AFS Licence No 232705.

Alteris Financial Group Pty Ltd (abn 59 133 479 115) holder of AFSL No. 402370


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Reverse mortgages

If you are finding it difficult to pay an accommodation payment to enter an aged care facility and are afraid you may have to sell your home in order to make the payment, a reverse mortgage is one option you may consider. Reverse mortgages, or equity release loans, are generally available to residential property owners over 60 years of age, and they allow a person to release funds using the equity in their house. These funds can then be used as an income stream, or to borrow against, for personal lifestyle needs such as travel, home improvements, medical bills or to pay for aged care services or accommodation payments. There are a number of advantages in using a reverse mortgage to fund an accommodation payment.

Financial advice

Some of these include:

  Retaining the family home. This is particularly important if the spouse of the person entering care wishes to continue living in the home.

  Ability to pay the accommodation payment quickly. This saves

substantial interest charges to the aged care facility as generally the interest charged on the loan will be lower than that charged by the aged care facility.

  It is also possible to pay an accommodation payment in part (or full)

via a periodic payment to the aged care facility. Although the interest charged may be higher, there are considerable cash flow benefits.

How do reverse mortgages work?

While a traditional mortgage requires a person to make payments on the home loan, payments on a reverse mortgage loan are only due when a person decides to sell, leave the home or in the event of their death. When their home is eventually sold, they can pay back the amount of the loan as well as the interest owing. No income is needed to qualify for reverse mortgage loans and no regular repayments are required. The interest is ‘capitalised’ – added on to the loan account – and the debt is repaid when the property is sold later or when the last surviving borrower dies.

Am I eligible?

In order to secure a reverse mortgage home loan, you must first meet specific requirements. Most lenders will not offer a reverse mortgage until you are 65 years or older. Generally, however, you must be at least 60 years of age and using the home as your primary residence, and must not be renting out the home.

Choosing the right loan

It is important to choose the right reverse mortgage home loan which is most appropriate for you.


THE EXPERTS IN AGED CARE SINCE 1999

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Call today for your free initial phone consultation with one of our mobile specialists

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Seeking impartial advice from Centrelink and a financial planner can help you to consider all of your options and ensure that the accommodation payment is structured to avoid any unnecessary reduction in pension. It is also recommended that you consult family members before determining whether a reverse mortgage loan is right for you.

Managing the complications of aged care Nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care.

Financial advice

This is often triggered by an unexpected event, such as a fall, or even a decline in the health of one member of a couple, affecting both of them. This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period. What can you do? What are your options? What will it cost? Will you keep the house and rent it out or should it be sold? What difference does it make? How will this affect your Will? What will happen to your Age Pension? These reoccurring questions can require urgent answers during what is often the busiest time of your life, which can result in conflicting answers from family members as they all now seek to help. Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, filling in Centrelink forms and things can quickly become overwhelming.

Things you ‘should not’ do

  Decide to rent the home before everyone discusses and accepts the consequences.

  Decide to sell the home before understanding the Age Pension and aged care fee impact.

  Choose how you will pay the aged care fees before understanding all of your options.

  Believe you fully understand the aged care puzzle as it applies to you.

  Make untested or inaccurate assumptions about your ability to meet the aged care costs.

  Allowing or enabling the dominant family member to influence the decisions.

  Incorrectly assume that all decisions must be made before you can get the care needed.


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Instead seek help from a Certified Financial Planner who is experienced in aged care. An expert can help clarify what options are available to you and work through the benefits and disadvantages of each option.

Sell your home ‘stress free’ Having made the decision to leave the family home to enter a retirement village, how and where do you begin with selling what may be your biggest asset? Most people use a real estate agent to sell their property but you may choose to be your own agent and look after the sale yourself or use a seller advocate to help you with the selling process.

Real Estate agents

Selling through an agent means you can take advantage of their experience and expertise to achieve the best selling price. An agent will manage the sales process for you, from marketing your property, to holding open inspection days and managing enquiries from potential buyers. They often have access to more potential buyers through their own database and can negotiate the sales price on your behalf. An agent will prepare a contract of sale and can guide you through the legal and financial process of selling a house.

Selling your home

Go to page 256 to find Financial Services in NSW and ACT or visit AgedCareGuide.com.au .

When choosing an agent to represent you, it is important to do your research. The right agent will make sure that selling your home is a smooth process while acting in your best interest. It is worth speaking to a number of agents and inviting a couple to do an appraisal on your home so you can compare.

For a complete PEACE OF MIND AND ABUNDANT retirement journey We are Accredited Aged Care Professionals, with expertise in getting high performing conservative long term investments. We endeavour to assist families to make informed decisions and grow the family assets while meeting the ongoing financial requirement for the aged care facilities. We can help you create strategies to ensure that there will be enough funds for your aged care, as well as assist to maximise your wealth growth. Walter Guan Chartered (MCSI, IMC, MIPA, AFA, CPV) Australian Authorised Financial Adviser 000442559 · Practicing Public Accountant MIPA 222888 Certified Valuer AVI8888 · AR of AFSL 229892 · New Zealand Authorised Financial Adviser FSP336346 Practitioner Member of Association of Financial Advisers · Chartered Institute for Securities & Investment

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As part of your selection process you may want to consider an agent’s:

Selling your home

  Experience   Reputation   Market knowledge   Negotiating skills

  References   Commission   Marketing budget

Selling your home privately could save you money because you don’t have to pay agent commission and are in control of how much you spend on advertising your property. But it’s important to do your research properly so you have a realistic expectation of what your property is worth, know the rules and regulations of selling a home and be sure you have the time and patience to go through the process.

Seller Advocate

Some of the stress from selling your home can be removed by engaging the services of a seller advocate to deal with the real estate agent. By helping you through every step of the selling process, the seller advocate can help you get the best price for your home. The seller advocate assesses your property’s worth, selects an appropriate target market and can advise on the sale method. The advocate then interviews and selects an agent based on your requirements. This ensures your budget is not exceeded and that your expectations are met. This service reduces the contact between the seller and the real estate agent and ensures that the property’s set price range is attained with no unexpected surprises at any stage. A seller advocate can also organise and manage the presentation of your home. Everything from a quick tidy up to a renovation or makeover can be handled by them. Landscaping, gardening, building, and decorating, re‑fitting, rubbish removal – you name it.

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They know how to increase the appeal and value of your home. And, if there are items you wish to sell, the seller advocate can arrange to have them valued and auctioned.

Tips to selling ‘stress free’

Here are some tips to selling your home ‘stress free’ to maximise the outcome:

Personal stress-free moves, downsizing, estate clearances We take care of everything

  Do your research – what is the house really worth?   Think about the presentation of the home – are you going to

“Get off to a positive start with a new chapter in your life”

  What methods of sale and marketing will you employ?

sell it furnished or empty?

Will the home be auctioned or will you accept expressions of interest?

 Will the sale of your home impact on pensions?

 Seek professional advice from a real estate agent or seller advocate, as well as a financial and legal advisor.

1300 722 563 www.serendipitymoves.com.au

Selling a property is a big financial transaction, and whether you choose to go it alone or use the services of an expert, make sure you are confident that whatever option you go with is the right one for you.


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De-stressing your move People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings. The situation can be even more difficult for people who are on their own or where family are interstate and not available to help. Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners and gardeners all rolled up into one. The stress of both finding professional assistance and then coordinating can be overwhelming. If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating. Services often include:

  De-cluttering and sorting through household contents and

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  Sorting the saleable items, identifying valuables, determining

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  Compiling an inventory of the contents and arranging valuations

  Assisting people to relocate into alternative accommodation   Clearing the home or unit prior to sale or tenancy termination

  Gathering bequeathed items, photographs and memorabilia   Delivering valuables, financial, legal and personal papers to the appropriate person

  Delivering unsaleable goods to various charities   Removing all rubbish items from the entire property   Coordinating real estate agent, auction house, cleaner, gardener, repairs and all other services

  Unpacking your belongings in your new home and put furniture in position

  Install electronic devices like a TV or computer and hang pictures.

There are so many things to prepare and organise when you move into aged care. A professional relocation business may help alleviate all the emotional and physical work involved in relocating yourself, a loved one or friend into an aged care facility.

Are you moving and don’t know where to start? Do your children live too far away and are unable to help you? Are you worried about organising things on your own? Ready, Steady, Relax can help you with some or all of the process. We take the time to meet with you for an obligation-free assessment


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Estate Planning A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die. It is a plan which involves you considering who you want to be in charge of your Will, who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.

Estate planning

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. A properly drafted, up‑to‑date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

Executors and Administrators

In the ACT, the administrator of the Will must apply for a Grant of Probate through the Supreme Court for permission to take control of the estate. If there is no Will, a next of kin can request for the role as administrator of the estate, however, they need to apply to the Supreme Court to receive control of the estate. In New South Wales, an executor of an estate will need to receive a Grant of Probate to administer the estate and handle the disposal of any assets. If you die without a valid Will, or your Will is invalid, your estate will be treated as an ‘intestate’ and a suitable administrator will be appointed by the Supreme Court. In NSW and ACT, if you get married your Will is automatically revoked. On the other hand, getting a divorce does not revoke your Will, but it does revoke any rights or distributions to your former spouse. If you decide to make a Will through a DIY Estate Planning kit, it can save you money now, but can often add to the costs of your estate administration. The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. To find out more information, visit the website of the NSW Trustee & Guardian in NSW at www.tag.nsw.gov.au , or in ACT contact the ACT Trustee & Guardian on ptg.act.gov.au.


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Enduring Power of Attorney – a ‘living Will’

It is a popular misconception that a family member can step in at this time as they may lack the legal authority to do so. By creating an Enduring Power of Attorney and nominating a trusted friend, family member or organisation, you put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living Will’. There are three types of Enduring Powers of Attorney which should be considered:

  Medical Treatment – for medical decisions,   Guardianship – to make lifestyle decisions, and   Financial – to take care of legal and financial affairs

The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.

Choosing your own Attorney

It is important to understand what a difference it can make to have a well-chosen Attorney. If you lose the ability to make important decisions, whether they be medical, lifestyle, financial or legal, and you do not have an Enduring Power of Attorney, there may be conflict over who should make these decisions on your behalf. Family and carers may be uncertain about who can or should make decisions on your behalf. Often they may not understand the full implications of the choices that they are offered. Looking after your affairs requires responsibility, experience and the ability to deal with such matters. Often a spouse or family friend is appointed, although increasingly in the case of an Enduring Power of Attorney [Financial], trustee companies are appointed because of their professional expertise. Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. It is advisable that people closely involved with your affairs should also be notified.

Where to start?

Each Australian State and Territory has separate Powers of Attorney legislation. In NSW, contact the NSW Trustee & Guardian on 1300 364 103 or the Public Trustee and Guardian in the ACT on (02) 6207 9800. For more information and necessary forms you should contact the Trustee or Advocate services in your State or Territory.

Enduring Power of Attorney

Most people know you should write a Will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances?


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Supporting the rights of older people

Advocacy

Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:  Help you understand your rights and responsibilities  Listen to your concerns and discuss your options  Support you and give you confidence in addressing a concern  Raise a concern with the service provider or speak on your behalf  Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decision-making and elder abuse prevention and response. Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met.

Your rights. Your voice. Legal | Advocacy | Education

Free and confidential

1800 424 079 www.seniorsrightsservice.org.au

Seniors Rights Service Ltd. ABN 98 052 960 862


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They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. If you receive Government funded home care or aged care services you can access free advocacy services through this program. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au

Elder abuse

Advocacy

There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them. Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home and large amounts of money were taken out of his bank account without his permission. Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her socially. Elder abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend. The abuse may be physical, social, financial, psychological or sexual, and can include mistreatment and neglect. Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten. As our population ages, the number of people affected by elder abuse is also expected to rise. For information about abuse and abuse prevention, and options for getting help in New South Wales or the ACT, talk to an aged care advocate. Contact the National Aged Care Advocacy Line on 1800 700 600 for more information or find an aged care advocate in your State or Territory online at opan.com.au


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Memory change – is it dementia?

Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities.

Dementia

Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you?

There are more than 100 different types of dementia. The most common types are:

  Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

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Contact us today Phone 1800 699 799 Refer online www.dementia.com.au Dementia Support Australia is supported by funding from the Australian Government under the Dementia and Aged Care Services Fund

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  Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

  Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

  Frontotemporal dementia – a disorder causing damage to brain cells

Dementia

in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Living at Home with

Dementia & Parkinson’s Disease A Practical Guide for Carers

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30

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Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 180 500 or fightdementia.com.au or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers.


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Offering free nationwide support 24/7 to help understand and address causes of behaviour

Dementia Support Australia (DSA) provides a free 24/7 service, offering borderless support in city, regional and remote communities from clinical experts to carers of people living with dementia. Nationally, DSA provides the: • Dementia Behaviour Management Advisory Service • Severe Behaviour Response Teams • Needs Based Assessment Program

Contact us today Phone 1800 699 799 Refer online dementia.com.au

DS

Dementia Support Australia

DS

A PARTNERSHIP LED BY

Dementia Support Australia is supported by funding from the Australian Government

Dementia Support Australia

A PARTNERSHIP LED BY

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Changed behaviours may include:

  Anxiety   Depressed mood   Hallucinations   Restlessness   Aggression   Sleep disturbance   Inappropriate toileting

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  Eating difficulties   Repeated calling out   Repetitive questioning   Wandering  Hoarding

 Resistive to care

 Unwanted sexualised behaviour

Specialised support

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

Dementia

The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, dietitians and nurse practitioners. Providing a nationally consistent service, DBMAS support is tailored not only for the individual but also responds to the specific and diverse needs of the community, residential and acute environment, while building capacity and knowledge within the aged care sector. The Severe Behaviour Response Teams (SBRT) is a national mobile workforce of staff including nurse practitioners, nurses, allied health and specialist staff. They can provide timely expertise and advice to Government funded approved residential aged care providers who need assistance with addressing the needs of people with severe and very severe Behavioural and Psychological Symptoms of Dementia (BPSD). SBRTs can assist with:

  assessing the causes of the behaviours

  assist care staff until the immediate crisis is resolved

  develop a care plan to address and deal with behaviours   provide follow up assistance as needed.

DBMAS has procedures in place to decide when the SBRT is the best service option or when DBMAS can provide the right support. DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 131 450 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au


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Palliative care Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. Palliative care is divided into three subgroups: 1.  Primary care – For people who only require services from their primary health care professional(s).

Palliative care

2.  Intermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s). 3.  C  omplex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care. There are a number of different services that can offer extra support both at home or in a nursing home setting.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

  a qualified nurse to dress a wound or provide continence advice;   household jobs like cleaning, clothes washing and ironing;   help with bathing or showering, dressing, hair care and going to the toilet;

  meals and other food services – assistance with preparing and eating meals, or help for those with special diets; and

  helping to travel to shopping centres or appointments.

Palliative care in a nursing home

For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care. The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include:

  A palliative approach – Aims to improve the quality of life for

residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, physical, cultural, psychological, social and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying.

  Specialised palliative service provision – Involves referral to a specialised palliative team or health care practitioner.


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  End of life (terminal) care – This form of palliative care is appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions or communicate their wishes regarding care. This may mean that any such decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.

Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing, as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

Support groups

Caring is a very rewarding role to undertake, however, caring can also be very demanding. Caring for somebody can nearly be a full-time job, it’s easy to become out of touch with friends or family.

Carer support

Providing end of life care can be particularly intense for family and friend carers.


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Going to carer support groups provides time to relax, have some fun and connect with others outside of your caring duties. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need such as Parkinson’s or dementia. Support groups are an opportunity for you to connect with other carers understand and have experienced the pressures of being a carer, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to:

  Discover new information   Get to education or training workshops   Participate and get involved in activities   Head along to relaxing outings

Carer support

Counselling Services

Counselling is another great option to manage some of the pressures you may experience as a carer. A professional counsellor can provide advice on any situation you are facing, or even just listen to the struggles of everyday life. Depending on what you require, counselling can help with behaviour management, coping strategies, loss and grief, and any relationship challenges. Since stressful situations can’t always be avoided, a counselling program can help you deal with different hurdles in a more productive way and help you face the caring role feeling supported and with renewed energy.

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:

  Carer Gateway – 1800 422 737 – phone and online resource to help

you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers

  National Dementia Helpline – 1800 100 500 – provides information

and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia

  Carers Australia – 1800 242 636 – runs support programs including short term counselling for carers with qualified counsellors

  Relationships Australia – 1300 364 277 – offers a range of services such as counselling and mediation, by phone, online and face-to-face

  Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling To find out more about financial support for carers, contact the Department of Human Services online or call 13 27 17.


b

w w w . A g e dAged CareG u i d eServices .com.au Buckland Care

DPS GUIDE TO

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The Buckland convalescenT hospiTal Trading as

buckland

a g e d c a r e s e rv i c e s

The Buckland Convalescent Hospital was established in 1934 and has become one of the most highly regarded services in the Blue Mountains region of New South Wales.

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e ca re

Buckland Aged Care Facility

Buckland’s services include

Buckland Aged Care Facility

Buckland Aged Care Facility Buckland Retirement Village

The Buckland Aged Care Facility is a state-of-the-art 144 bed facility located on the main Springwood site. This facility has 144 single rooms each with its own ensuite, many with individual air conditioning and wall mounted flat screen television as standard. Also on the site are recreational areas, a central kitchen, a fully established laundry and extensive roof gardens. Many of the high level care bedrooms have a bush outlook, or a view into an internal courtyard. The bedrooms are grouped into units of 8, 12 or 16 and each group of bedrooms have access to their own dining/sitting areas. Other services include respite care, library, diversional therapy areas, a kiosk and hairdressing salon.

Buckland Retirement Village The village provides a wide range of independent living options, i.e. one bedroom, one bedroom with den, two bedroom and three bedroom units. The village also has 14 three bedroom free standing cottages each with its own garage.

Lyndhurst Retirement Village

Lyndhurst Retirement Village Lyndhurst Retirement Village has 41 independent living units comprising 35 three bedroom units and cottages and 6 two bedroom units all with garage.

Buckland Aged Care Services 39 Hawkesbury Road PO Box 117 Springwood NSW 2777 Phone: (02) 4752 2500 Fax: (02) 4752 2580 E: buckland@buckland-rv.com.au www.buckland-rv.com.au


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DPS GUIDE TO

w w w . A g e dSt. C a rSimeon e G u i d e .Village com.au

St. Simeon Village St. Simeon Village is a 51 bed single level aged care facility located in Plumpton, NSW, with a focus on Serbian speaking residents but open to all members of the community. Admission to St. Simeon Village is by approval of the Department of Social Services via your local Aged Care Assessment Team (ACAT). All rooms are single bed-sit style with ensuite and are fully furnished. Residents can also enjoy each other’s company in the sun room which boasts a huge LCD television and comfortable lounge chairs. Residents can participate in daily exercise and the many activities that are on offer. Meals are prepared daily on the premises with a varied menu which also caters for special diets. For further details or to arrange an inspection please contact the facility.

ST. SIMEON VILLAGE COMMUNITY SERVICES Supporting Independence St. Simeon Village Community Services has a strict cultural awareness and anti-discrimination policy that all staff must follow in order to provide our clients with the highest quality service. Acceptance for service is by approval of the Commonwealth Department of Social Services. St. Simeon Community Services provide a large range of services from minimal assistance and support to residential respite. Staff can assist with planning and preparing meals, help with showering, toileting, personal hygiene, escorting to appointments and social outings, domestic duties, lawn mowing etc. Our mission is to provide the highest standard of service and care to multicultural aged clients so that residents may live with dignity and enhanced quality of life in their own home. For further information please call T: (02) 8645 4010, M: 0481 291 632 or F: (02) 9832 3728. St. Simeon Village 261 Hyatts Road Plumpton NSW 2761 Phone: (02) 9675 3285 Fax: (02) 9832 3728 E: info@stsimeon.org.au www.stsimeon.org.au


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DEFINITION OF OFTEN USED TERMS......................................................................................................................................................... 140 –141 List of definitions with an explanation of terms used in this Guide

AGED CARE ASSESSMENT TEAM REGIONS........................................................................................................................................................ 143 Details of every Aged Care Assessment Team (ACAT) including Name and Local Government Areas they service

ABBREVIATIONS. .................................................................................................................................................................................................................................... 143 COUNCIL DISTRICT (LGA) MAPS...................................................................................................................................................................... 144 –145

COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX. ................................................................................. 146 List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated

SUBURB & TOWN REFERENCE INDEX....................................................................................................................................................... 147 –149 List of suburbs and towns which have residential or home care Find the suburb or town and then refer to the page as indicated

RESIDENTIAL HOW TO READ & ICON DEFINITIONS. ............................................................................................................................. 150 Explanation of how to use Residential tables and Icons to depict services, pictures & definitions

AGED CARE HOMES (RESIDENTIAL CARE LISTINGS). ........................................................................................................... 150 –202 Residential aged care facilities listed by Councils (LGAs) and then Suburbs

 Greater Sydney Metropolitan..................................................................................................................................................................................................................  Regional New South Wales. ......................................................................................................................................................................................................................  Australian Capital Territory........................................................................................................................................................................................................................

150 –179 180 –200

201 –202

SUPPORTED & ASSISTED LIVING..................................................................................................................................................................................... 202 EXTRA SERVICES AGED CARE HOMES (Advertisers only). ........................................................................................................................ 203

RETIREMENT ACCOMMODATION (Advertisers only). ..................................................................................................................... 204 –210 List of organisations and their retirement sites and services

HOME CARE PACKAGES.............................................................................................................................................................................................. 211 –229 List of home care services in metropolitan and country areas

 How to read . .............................................................................................................................................................................................................................................................................  Maps..................................................................................................................................................................................................................................................................................

212 –213

 Council regions.......................................................................................................................................................................................................................................................................  Greater Sydney Metropolitan..................................................................................................................................................................................................................  Australian Capital Territory & Regional New South Wales. ......................................................................................................................................

211 214

215 –221

222 –229

CULTURALLY APPROPRIATE SERVICES................................................................................................................................................... 230 –236

List of culturally appropriate services referenced by their cultural group

 Aged Care Homes. ................................................................................................................................................................................................................................................ 230 –232  Home Care Packages. ......................................................................................................................................................................................................................................

233–236

IN HOME CARE SERVICES........................................................................................................................................................................................... 237–247

List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE....................................................................................................................................................................................................... 247–254 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES. ............................................................................................................................................................................................ 254 –255 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)................................................................................................................................................................... 256 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only)................................................................................................................ 257–259 List of advertising organisations’ contact details and the products/services they provide

A-Z INDEX. ..................................................................................................................................................................................................................................... 259 –272 Page reference for every business, organisation or service listed in this Guide

DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Team, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the DPS Guide to Aged Care.

Directories, Lists and Reference Indexes


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Access to experienced Aged Care advisors to guide you through the financial complexities of aged care… Definition of terms 24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme government initiative. Commonwealth Respite and Carelink Centres – These centres provide carers with support by linking them to information, counselling, respite and other services. Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment. Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence

in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge. Home Care Community (HCC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages, as a genuine alternative to a nursing home. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents. Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers. Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.


DPS GUIDE TO

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.) Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation.

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Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc. Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs. Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

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C O M PA R E CHOOSE C O N TA C T

Compare, choose and contact 5,000+ nursing homes, retirement villages and home care providers.

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AUSTRALIA’S #1 AGED CARE WEBSITE


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ACAT Regions

Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

Contact phone number for all offices: 1800 200 422

METROPOLITAN Blue Mountains/Nepean ACAT

Blue Mountains, Hawkesbury, Lithgow, Penrith

Central Coast ACAT Central Coast

Northern Sydney LHD ACAT

Hornsby, Hunters Hill, Ku-ring-gai, Lane Cove, Mosman, North Sydney, Northern Beaches, Ryde, Willoughby

South Eastern Sydney LHD ACAT

Bayside, Georges River, Randwick, Sutherland, Sydney (part), Waverley, Woollahra

South Western Sydney LHD ACAT

Western Sydney LHD ACAT

Blacktown, Cumberland, Parramatta, The Hills

REGIONAL Far West ACAT

Balranald, Broken Hill, Central Darling, Wentworth

Hunter ACAT

Cessnock, Dungog, Lake Macquarie, Maitland, Muswellbrook, Newcastle, Port Stephens, Singleton, Upper Hunter

Illawarra/Shoalhaven ACAT

Kiama, Shellharbour, Shoalhaven, Wollongong

Lower Mid North Coast ACAT Mid Coast

Mid North Coast ACAT

Camden, Campbelltown, Canterbury‑Bankstown, Fairfield, Liverpool, Wingecarribee, Woollondilly

Bellingen, Coffs Harbour, Kempsey, Nambucca, Port Macquarie-Hastings

Sydney Inner West ACAT

Albury, Berrigan, Bland, Carrathool, Coolamon, Cootamundra-Gundagai, Edward River, Federation, Greater Hume, Griffith, Hay, Hilltops, Junee, Leeton,

Burwood, Canada Bay, Canterbury-Bankstown, Inner West, Strathfield, Sydney (part)

Abbreviations

AC................................................................................................................. Aged Care ACAT...................................................................Aged Care Assessment Team ACF............................................................................................. Aged Care Facility ACS...................................................................................... Aged Care Service (s) Assoc....................................................................................................... Association ATSI............................................................ Aboriginal, Torres Strait Islander Aust............................................................................................................Australian CALD.................................................. Culturally and Linguistically Diverse CBC.............................................................................................Centre Based Care CC...................................................................................................Community Care CHSP.................................Commonwealth Home Support Programme Cncl................................................................................................................... Council Com’ty................................................................................................... Community Corp........................................................................................................ Corporation CS...................................................................................... Community Service(s) DAP..............................................................Daily Accommodation Payment DBMAS..........Dementia Behaviour Management Advisory Service DTC..........................................................................................Day Therapy Centre DVA.............................................................. Department of Veterans’ Affairs Estn................................................................................................................... Eastern

Murrumbidgee ACAT

Fac......................................................................................................................Facility Fmr.....................................................................................................................Former Gdns............................................................................................................... Gardens HC.............................................................................................................. Home Care (HC).............................................................................................................. High Care HCC................................................................................. Home Care Community HCP.................................................................................. Home Care Package(s) HCS..................................................................................... Home Care Service(s) HCSS.........................................................Home & Carer Support Service(s) IBC............................................................................................... Inside Back Cover IFC...............................................................................................Inside Front Cover IL.............................................................................................. Independent Living ILU......................................................................... Independent Living Unit(s) Indep....................................................................................................Independent (LC)................................................................................................................ Low Care LGA.................................................................................Local Government Area LGBTIQ....Lesbian Gay Bisexual Transgender Intersex Questioning LHD....................................................................................... Local Health District Maint.................................................................................................. Maintenance N/Home...........................................................................................Nursing Home NESB..................................................... Non English Speaking Background Nth........................................................................................................................North Nthn............................................................................................................. Northern

Lockhart, Murray River, Murrumbidgee, Narrandera, Snowy Valleys, Temora, Wagga Wagga

New England ACAT

Armidale, Glen Innes Severn, Gunnedah, Gwydir, Inverell, Liverpool Plains, Moree Plains, Narrabri, Tamworth, Tenterfield, Uralla, Walcha

Northern NSW ACAT

Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley, Tweed

Southern NSW ACAT

Bega Valley, Eurobodalla, GoulburnMulwaree, Queanbeyan-Palerang, Snowy‑Monaro, Upper Lachlan, Yass Valley

Western NSW ACAT

Bathurst, Blayney, Bogan, Bourke, Brewarrina, Cabonne, Cobar, Coonamble, Cowra, Dubbo, Forbes, Gilgandra, Lachlan, Mid Western, Narromine, Oberon, Orange, Parkes, Walgett, Warren, Warrumbungle, Weddin

ACT

Australian Capital Territory ACAT Australian Capital Territory

OBC......................................................................................... Outside Back Cover Prog............................................................................................................... Program RAC.................................................................................... Residential Aged Care RAD.................................................. Refundable Accommodation Deposit RAS.................................................................... Regional Assessment Service RC....................................................................................................Residential Care Res/Resid...............................................................................................Residential Retire...................................................................................................... Retirement RV............................................................................................. Retirement Village SBRT........................................................Severe Behaviour Response Team SE..................................................................................................... South East(ern) Serv..............................................................................................................Service(s) SL................................................................................................. Supported Living Sth........................................................................................................................ South Sthn.............................................................................................................. Southern STRC..................................................................... Short Term Restorative Care Supp............................................................................................................... Support SW................................................................................................. South West(ern) Tce.......................................................................................................................Terrace VHC...................................................................................... Veterans’ Home Care W/Centre.................................................................................... Wellness Centre Wstn............................................................................................................... Western


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www.Ag edCareGuide.com.au

These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT). TWEED KYOGLE

INVERELL GWYDIR

BREWARRINA

BOURKE

BALLINA

RICHMOND VALLEY

TENTERFIELD

MOREE PLAINS

BYRON

LISMORE

GLEN INNES SEVERN

CLARENCE VALLEY

WALGETT

COFFS HARBOUR ARMIDALE

NARRABRI

NAMBUCCA

TAMWORTH

COONAMBLE

KEMPSEY

GUNNEDAH

WALCHA PORT MACQUARIE-HASTINGS

WARREN BOGAN

LIVERPOOL PLAINS

GILGANDRA

COBAR

WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO MID WESTERN

S MU

ORANGE

FORBES

COWRA BLAND

BATHURST

LITHGOW

BLAYNEY

NARRANDERA

COOLAMON

LOCKHART

MURRAY RIVER

WOLLONDILLY WOLLONGONG

UPPER LACHLAN

WINGECARRIBEE SHELLHARBOUR

GOULBURNMULWAREE

JUNEE

BERRIGAN

YASS VALLEY

SNOWY VALLEYS

ACT

QUEANBEYANPALERANG

GREATER HUME EUROBODALLA

ALBURY SNOWY MONARO

BEGA VALLEY

UNINCORPORATED NSW

CENTRAL DARLING

WENTWORTH BALRANALD

KIAMA SHOALHAVEN

WAGGA WAGGA

FEDERATION

LAKE MACQUARIE

CENTRAL COAST

BLUE MOUNTAINS

HILLTOPS

COOTAMUNDRAGUNDAGAI EDWARD RIVER

NEWCASTLE

OBERON

WEDDIN

TEMORA

HAWKESBURY

LEETON MURRUMBIDGEE

PORT STEPHENS MAITLAND

CESSNOCK

CARRATHOOL

HAY

DUNGOG

SINGLETON

CABONNE

GRIFFITH

R LLB WE

MID COAST

K OO

PARKES

LACHLAN

BROKEN HILL

BELLINGEN

URALLA

See Sydney Inset


www.Ag edCareGuide.com.au

NSW & ACT 2020

145

Sydney Inset

THE HILLS

HORNSBY NORTHERN BEACHES

BLACKTOWN

KU-RING-GAI

PENRITH PARRAMATTA

RYDE

WARRINGAH

WILLOUGHBY

CUMBERLAND FAIRFIELD

See Sydney Detail Inset

CANTERBURYBANKSTOWN

LIVERPOOL

CAMDEN

CAMPBELLTOWN

SUTHERLAND

Sydney Detail Inset LANE COVE HUNTERS HILL

MOSMAN NORTH SYDNEY

CANADA BAY

Sydney

STRATHFIELD BURWOOD

INNER WEST

SYDNEY

WAVERLEY RANDWICK

BAYSIDE GEORGES RIVER

WOOLLAHRA


NSW & ACT 2020

146

www.Ag edCareGuide.com.au

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District ACT

Page Reference Residential Home Care

Council District

201-202 222-229

Georges River

Page Reference Residential Home Care

161

215-221

Oberon

185

222-229

Orange

Albury

180

222-229

Gilgandra

Armidale

180

222-229

Glen Innes Severn

Ballina

180

222-229

Goulburn-Mulwaree

186

Balranald

180

222-229

Greater Hume

Bathurst

181

222-229

Bayside

151

Bega Valley Bellingen Berrigan Blacktown Bland Blayney

Council District

Page Reference Residential Home Care

193

222-229

193

222-229

Parkes

193-194 222-229

222-229

Parramatta

170-171 215-221

186

222-229

Penrith

172

215-221

Griffith

186

222-229

Port Macquarie-Hastings

194

222-229

215-221

Gunnedah

186

222-229

Port Stephens

194

222-229

181

222-229

Gwydir

186

222-229

Queanbeyan-Palerang

195

222-229

181

222-229

Hawkesbury

162

215-221

Randwick

181

222-229

Hay

186

222-229

Richmond Valley

195

222-229

Hilltops

187

222-229

Ryde

173

215-221

Shellharbour

195

222-229

151-152 215-221 181

222-229

181-182 222-229

Hornsby Hunters Hill

185-186 222-229

162, 164 215-221 164

Blue Mountains

152

215-221

Inner West

Bogan

182

222-229

Inverell

187

Bourke

182

222-229

Junee

Brewarrina

182

222-229

Broken Hill

182

Burwood

153

215-221

Shoalhaven

172-173 215-221

195-196 222-229

Singleton

196

222-229

222-229

Snowy Monaro

196

222-229

187

222-229

Snowy Valleys

196

222-229

Kempsey

187

222-229

Strathfield

222-229

Kiama

187

222-229

Sutherland

215-221

Ku-ring-gai

187

222-229

Tamworth

188

222-229

197

222-229

Temora

197

222-229

Tenterfield

197

222-229

164-165 215-221

165-166 215-221

Sydney

Byron

182

222-229

Kyogle

Cabonne

182

222-229

Lachlan

Camden

153

215-221

Lake Macquarie

Campbelltown

153

215-221

Lane Cove

166

215-221

The Hills

188-189 222-229

173 215-221 173-174, 215-221 176 176 215-221

176-177 215-221

Canada Bay

153-154 215-221

Leeton

189

222-229

Canterbury-Bankstown

Lismore

Tumbarumba

154, 156 215-221

189

222-229

Lithgow

Tweed

166

215-221

Upper Hunter

198

222-229

Upper Lachlan

198

222-229

Carrathool Central Coast

182

222-229

156-157 215-221

Central Darling

Liverpool

166, 168 215-221

222-229

Liverpool Plains

189

222-229

222-229 197-198 222-229

Cessnock

222-229

Lockhart

Uralla

183

189

222-229

199

222-229

Clarence Valley

222-229

Maitland

Wagga Wagga

183

190

222-229

199

222-229

Cobar

222-229

Mid Coast

Walcha

183

190

222-229

199

222-229

Mid Western

Walgett

191

222-229

199

222-229

Warren

Coffs Harbour

183-184 222-229

Coolamon

184

222-229

Moree Plains

191

222-229

199

222-229

Coonamble

184

222-229

Mosman

Warrumbungle

168

215-221

199

222-229

Cootamundra-Gundagai

222-229

Murray River

Waverley

184

191

222-229

177

215-221

Cowra

222-229

Murrumbidgee

Weddin

184

191

222-229

199

222-229

Muswellbrook

Wentworth

191

222-229

199

222-229

Willoughby

Cumberland

157-158 215-221

177, 179 215-221

Dubbo

184

222-229

Nambucca

191

222-229

Dungog

185

222-229

Narrabri

Wingecarribee

192

222-229

179

215-221

Edward River

222-229

Narrandera

Wollondilly

185

192

222-229

179

215-221

Eurobodalla

222-229

Narromine

Wollongong

185

192

222-229

200

222-229

Newcastle

Woollahra

158, 161 215-221

192-193 222-229

179

215-221

Yass Valley

200

222-229

Fairfield Federation

185

222-229

North Sydney

Forbes

185

222-229

Northern Beaches

168

215-221

168, 170 215-221


www.Ag edCareGuide.com.au

NSW & ACT 2020

147

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Abbotsford

153

Belmont North

188

Burwood Heights

153

Coonamble

184

Ainslie

201

Belmore

154

Byron Bay

182

Cooranbong

188

Albion Park

195

Belrose

168

Cabramatta

158

Cootamundra

184

Albion Park Rail

195

Berkeley

200

Calwell

201

Coraki

195

Albury

180

Berkeley Vale

156

Camden

153

Corlette

194

Allambie Heights

168

Berridale

196

Cameron Park

188

Corowa

185

Alstonville

180

Berrigan

181

Campbell

201

Corrimal

200

Annandale

164

Berry

195

Campbelltown

153

Cowra

184

Armidale

180

Beverley Park

161

Campsie

154

Cronulla

174

Arncliffe

151

Bexley

151

Canley Vale

158

Crookwell

198

Ashfield

164

Bingara

186

Canowindra

182

Croydon

153, 164

Ashford

187

Blacktown

151

Carcoar

182

Culburra Beach

195

Auburn

157

Blakehurst

161

Cardiff Heights

188

Culcairn

186

Austral

166

Blayney

181

Carey Bay

188

Cundletown

190

Avalon Beach

168

Boggabri

192

Carlingford

171

Curtin

201

Ballina

180

Bolton Point

188

Carramar

158

Daceyville

151

Balmain

164

Bomaderry

195

Casino

195

Dalmeny

185

Balranald

180

Bombala

196

Castle Hill

Dapto

200

Bangalow

182

Bonalbo

187

Catalina

185

Darlinghurst

176

Bangor

173

Bondi Beach

177

Caves Beach

188

Dean Park

152

Banksia

151

Bonnells Bay

188

Cessnock

183

Delegate

196

Bankstown

154

Bonnyrigg

158

Charlestown

188

Denhams Beach

185

Banora Point

197

Booragul

188

Charmhaven

156

Deniliquin

185

Baradine

199

Boorowa

187

Chatswood

177

Denman

191

Barden Ridge

174

Bossley Park

158

Cherrybrook

162

Doonside

152

Barham

154, 157

Dorrigo

181 153

162, 176

191

Botany

151

Chester Hill

Barraba

197

Bourke

182

Chipping Norton

166

Drummoyne

Basin View

195

Bowenfels

166

Chiswick

153

Dubbo

184

Bass Hill

154

Bowral

179

Clemton Park

154

Dulwich Hill

164

Bateau Bay

156

Braidwood

195

Cobar

183

Dundas

171

Batehaven

185

Brewarrina

182

Coffs Harbour

183

Dunedoo

199

Batemans Bay

185

Brighton-Le-Sands

151

Coleambally

191

Dungog

185

Bathurst

181

Broken Hill

182

Collarenebri

199

Dural

Batlow

196

Bronte

177

Collaroy

168

Earlwood

154

Baulkham Hills

170

Brookvale

168

Collaroy Plateau

170

East Gosford

156

Bayview

190

162, 176

168

Broulee

185

Concord

153

East Maitland

Beecroft

162

Bruce

201

Condobolin

188

Eastwood

Bega

181

Bulahdelah

190

Coniston

200

Eden

181

Belconnen

201

Bundanoon

179

Coolah

199

Edensor Park

158

Bellevue Hill

179

Bundarra

199

Coolamon

184

Edgecliff

179

Bellingen

181

Burradoo

179

Cooma

196

Edgeworth

188

Belmont

188

Burwood

153

Coonabarabran

199

Eleebana

188

171, 173


NSW & ACT 2020

148

www.Ag edCareGuide.com.au

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Elermore Vale

192

Guildford

158

Kingswood

172

Merrylands West

158

Elizabeth Bay

176

Gulargambone

184

Kirrawee

174

Milton

195

Emmaville

185

Gulgong

191

Kogarah

151, 161

Minto

153

Emu Plains

172

Gundagai

184

Kurrajong

162

Miranda

174

Engadine

174

Gunnedah

186

Kurri Kurri

183

Mittagong

179

Epping

171

Guyra

180

Kyogle

187

Moama

191

Erina

156

Gymea Bay

174

Lake Cargelligo

188

Molong

182

Ermington

171

Haberfield

165

Lake Haven

157

Mona Vale

170

Eugowra

182

Hamilton

192

Lakemba

154

Monash

202

Fairfield

161

Hamlyn Terrace

189

Lane Cove

166

Moonbi

197

Fairfield East

161

Hammondville

166

Lane Cove North

166, 177

Moree

191

Farrer

201

Harden

187

Largs

190

Mortdale

161

Figtree

200

Harris Park

171

Laurieton

194

Moruya

185

Fingal Bay

194

Hawks Nest

190

Lavington

180

Mosman

168

Finley

181

Hay

186

Leeton

189

Moss Vale

179

Five Dock

153

Heathcote

174

Leichhardt

165

Moulamein

191

Forbes

185

Henty

186

Leura

152

Mount Hutton

189

Forestville

170

Hillston

182

Lewisham

165

Mount Warrigal

195

Forster

190

Holbrook

186

Lidcombe

158, 171

Mudgee

191

Frederickton

187

Holt

201

Lightning Ridge

199

Mullumbimby

182

Galston

162

Hornsby

162

Lilyfield

165

Murrurundi

198

Garden Suburb

188

Horsley

200

Lindfield

165

Murwillumbah

198

Garran

201

Howlong

185

Lisarow

157

Muswellbrook

191

Georges Hall

154

Hughes

201

Lismore

189

Nambucca Heads

191

Gerringong

187

Hunters Hill

164

Lithgow

166

Narrabeen

170

Gilead

153

Hurstville

161

Little Bay

172

Narrabri

192

Gilgandra

185

Illawong

174

Liverpool

168

Narrabundah

202

Gladesville

164, 173

Inverell

187

Lockhart

189

Narrandera

192

Glen Innes

186

Jannali

174

Lyneham

201

Narraweena

170

Glenfield

153

Jerilderie

191

Macksville

191

Narromine

192

Glenhaven

176

Jesmond

192

Maclean

183

Neutral Bay

168

Glenroy

180

Jindera

186

Macquarie Park

173

New Lambton

192

Gloucester

190

Junee

187

Maitland

190

Nimbin

189

Goonellabah

189

Kanahooka

200

Malabar

172

Norah Head

157

Gordon (NSW)

165

Kandos

191

Manilla

197

Noraville

157

Gordon (ACT)

201

Kanwal

156

Manly

170

Normanhurst

162

Goulburn

186

Katoomba

152

Manly Vale

170

North Boambee Valley

184

Grafton

177

Marayong

152

North Kellyville

177

181

Maroubra

172

North Manly

170

Marrickville

165

North Nowra

195

183

Kellyville

Grasmere

153

Kelso

Greenacre

154, 173

Kemps Creek

166, 172

Greenhill via Kempsey

187

Kensington

172

Marsfield

173

North Parramatta

171

Greenway

201

Kiama

187

Matraville

172

North Richmond

162

Greenwich

166

Killara

165

Mayfield

192

North Rocks

177

Grenfell

199

Killarney Vale

156

Menangle

179

North Ryde

173

Greystanes

158

Kincumber

157

Merewether

192

North St Marys

172

Griffith (NSW)

186

Kings Langley

152

Merimbula

181

North Sydney

168

Griffith (ACT)

201

Kingscliff

198

Merriwa

198

North Tamworth

197


www.Ag edCareGuide.com.au

NSW & ACT 2020

149

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

North Turramurra

165

Richmond

162

Swansea

189

Walgett

199

Northbridge

179

Rockdale

151

Sylvania

176

Wallsend

193

Northmead

171

Rooty Hill

152

Tamworth

197

Warabrook

193

Norwest

177

Rose Bay

177

Tanilba Bay

194

Waratah

193

Nowra

196

Rosehill

171

Taralga

198

Warialda

186

Nyngan

182

Roselands

156

Taree

190

Warilla

195

Oatlands

171

Roseville

165, 179

Taren Point

176

Warrawong

200

Oatley

161

Rushcutters Bay

176

Tarrawanna

200

Warren

199

Oberon

193

Russell Lea

154

Tea Gardens

190

Warriewood

170

Old Bar

190

Rutherford

190

Temora

197

Waterfall

176

Oran Park

153

Ryde

173

Tenterfield

197

Waterloo

176

Orange

193

Rylstone

191

Teralba

189

Wauchope

194

Salamander Bay

194

Terrey Hills

170

Waverley

177

Paddington

176, 179

Padstow

156

Sandgate

192

The Ponds

152

Wee Waa

192

Padstow Heights

156

Sans Souci

151, 161

The Rock

189

Wellington

184

Page

202

Scone

198

Thirlmere

179

Wentworth

199

Pambula

181

Seaforth

170

Thirroul

200

Wentworth Falls

152

Parkes

193

Seven Hills

152

Thornleigh

162

West Albury

180

Parramatta

171

Shell Cove

195

Thurgoona

180

West Gosford

157

Peak Hill

194

Shellharbour

195

Tingha

180

West Kempsey

187

Peakhurst

161

Shoal Bay

194

Tocumwal

181

West Pennant Hills

Pemulwuy

158

Singleton

196

Toormina

184

West Wyalong

Pendle Hill

158, 171

Singleton Heights

196

Toronto

189

Westmead

164, 177 181 158, 171

Pennant Hills

162

Smithfield

161

Tottenham

188

Weston

202

Penrith

172

South Coogee

173

Toukley

157

Willoughby

179

Penshurst

161

South Grafton

183

Trangie

192

Windsor

162

Petersham

165

South Hurstville

161

Trundle

194

Wingham

190

Picton

179

South Nowra

196

Tullamore

194

Winston Hills

171

Plumpton

152

South West Rocks

187

Tumbarumba

196

Wollongong

200

Point Clare

157

Spring Creek

193

Tumut

196

Woolgoolga

184

Port Kembla

200

Springwood

152

Tuncurry

190

Woollahra

179

Port Macquarie

194

St Georges Basin

196

Tura Beach

181

Woolwich

164

Portland

166

St Ives

165

Turramurra

166

Woongarrah

157

Pottsville

198

St Johns Park

161

Tweed Heads

198

Woonona

200

Prestons

168

St Marys

172

Tweed Heads South

198

Worrowing Heights

196

Quakers Hill

152

Stanmore

165

Tweed Heads West

198

Woy Woy

157

Queanbeyan

195

Stanwell Park

200

Ulmarra

183

Wyee

189

Quirindi

189

Stirling

202

Umina Beach

157

Wyoming

157

Raleigh

181

Stockton

192

Unanderra

200

Wyong

157

Randwick

172

Strathfield

173

Uralla

199

Yagoona

156

Raymond Terrace

194

Stroud

190

Urana

185

Yamba

183

Red Hill

202

Suffolk Park

182

Urbenville

197

Yass

200

Redfern

176

Summer Hill

165

Vaucluse

177

Yennora

161

Redhead

189

Surry Hills

176

Wagga Wagga

199

Yeoval

182

Revesby

156

Sussex Inlet

196

Wahroonga

162, 164, 166

Yoogali

186

Rhodes

153

Sutherland

174

Walcha

199

Young

187


NSW & ACT 2020

150

www.Ag edCareGuide.com.au

How to read the residential tables

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

P

If you also use

www.AgedCareGuide.com.au

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes 

PHONE (02)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes 

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care New South Wales & ACT


www.Ag edCareGuide.com.au

NSW & ACT 2020

P

BAYSIDE  to BLACKTOWN PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

151

1st time user? See page 150

DPS Advertisement Web Page Reference ID

BAYSIDE Council Arncliffe 2205 171 Wollongong Rd

9556 6900

130 92

20-22 Woodford Rd

9567 5333

49

Bexley Care Centre

82-84 Connemarra St

9587 7610

Bupa Bexley

741-743 Forrest Rd

9587 6057

Estia Health Bexley

3 Eddystone Rd

8318 1100

Fairmont Aged Care

20 Dunmore St

9567 2279

Homewood Care

60 Regent St

9503 1800

Macquarie Lodge Aged Care Centre

C D TF

Banksia 2216 Carino Care at Rockdale

TF

Bexley 2207

Scalabrini Bexley

28-34 Harrow Rd

St George Aged Care Centre

3-5 Verdun St

8566 1400

60 69 145 44 124 171 177 111

31 Edgehill Ave

9316 9544

106

2 Reading Rd

8922 6000

60

1-3 Gwea Ave

1800 870 427

58 58

Catholic Healthcare Bethlehem House

30 Montgomery St

1800 225 474

Estia Health Kogarah

74-76 Rocky Point Rd

9053 1800

St Patrick's Green

40 Chapel St

9097 9175

The Laurels Hostel

45 English St

9588 4312

29 72 97 27

Huntingdon Gardens Aged Care Facility 1-11 Connemarra St

8080 3850 1800 722 522

Botany 2019 Heritage Botany

1

D TF C TF g 79 D TF 6 s D TF b g 42 TF 113 W D TF g 93 F g 15 C D TF g

Brighton-Le-Sands 2216 Japara Brighton-Le-Sands

Kogarah 2217 29 66 92 27

s

Rockdale 2216 110 Frederick St

1800 864 846

48 52 48

188 Chuter Ave

9529 2130

38 38

134 149 50 132 65

Hall & Prior Menaville Aged Care Home 121 Frederick St Uniting Bruce Sharpe Rockdale

9567 3641

Sans Souci 2219 IRT Thomas Holt Sans Souci Gardens

BLACKTOWN Council

13565 13703

Greek

192D 14231 160-160D 13181

Note 1 

76 14288 14310

Asian, Italian 

5, 77 14265

Italian

51 13558

Asian, Greek, Macedonian

TF F

Daceyville 2032 Southern Cross Care Daceyville Res AC

CALD, Macedonian

g

s

C

106 13803

H

13747 13207

Greek

g

67 12939

D TF

73 13473

F

32D 13629

DT WC D F TF

s

TF T

s

TF

g

Greek

H

160-160D 13188 87 20740 13514 74 13791

H

29, 61 13787 161D 13701

Blacktown 2148 Blacktown Aged Care

190 Stephen St

9622 1966

Opal Blacktown

37 Kildare Rd

9852 9600

St Dominic's Home for the Elderly

171 Walters Rd

9831 2054

St Hedwig Village

140 Reservoir Rd

9831 4744

Uniting Mullauna Blacktown

59-65 Bungarribee Rd

1800 864 846

Note: 1. Chinese, Filipino, Nepalese, Russian

42 W 108 50 s 63 65 s

TF b D T F g CALD g Maltese T DT g H European, German H

84 13259 IBC, OBC 21093 13223 13221 29, 61 13222

Aged Care Navigators

As part of the Navigators trial we are running information sessions and providing one on one assistance in selected areas to help you with relevant forms related to Aged Care Services and also understand how to get aged care.

To find a Navigator in NSW call (02) 8268 9601. In the ACT call (02) 6282 3777 ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

152

P

BLACKTOWN continued  to  BLUE MOUNTAINS PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

www.Ag edCareGuide.com.au

1st time user? See page 150

Notes 

DPS Advertisement Web Page Reference ID

Hungarian

13352

BLACKTOWN Council continued Dean Park 2761 St Elizabeth Home

1 Symonds Rd

8818 8500

114 82

D TF

84 Earle St

9622 3606

90 44

TF

56 Elsom St

8834 6100

78 42

TF

116-132 Quakers Rd

9678 8200

146 90

D TF D TF TF

g

D TF

g

Doonside 2767 Japara Henley Manor

Kings Langley 2147 Adventist Aged Care Kings Langley

Marayong 2148 Brother Albert's Home

Plumpton 2761 Southern Cross Care St Francis’ Res AC

122 Hyatts Rd

1800 870 427

St Simeon Village

261 Hyatts Rd

9675 3285

40 40 51 51

35 Hambledon Rd

8818 6500

127 79

Quakers Hill 2763 Quakers Hill Nursing Home

s

Rooty Hill 2766 Anglicare Melva McDonald Lodge Minchinbury Manor  Our Lady of Consolation AC Services

11 Mavis St

1300 111 278

Cnr John St & Rupertswood Rd 9832 5800 32 Evans Rd

9625 2457

Residential Gdns for Spanish Speaking Frail Aged  420 Woodstock Ave 8887 5555

90 144 303 106

Seven Hills 2147 Seven Hills Aged Care

90 DT 100 C W D TF 293 s D TF 72 s F

T

1 Crews Rd

9624 1088

104 14

4 View St

1300 111 278

104 104

W

The Ponds 2769 Anglicare Dudley Foord House

g

67 14203 13920

H Polish

g H

73 13258 Note 1  CALD

138 12918 IBC, OBC 13567 IFC-1, 55 21085 152 14208 13137

Latin American, Spanish  83 12914

g

TF b

84 13757

H Note 2 

T

BLUE MOUNTAINS Council

14311

IFC-1, 55 21593

Katoomba 2780 Opal Anita Villa

2 Penault Ave

4780 0600

91

D TF

Leura 2780 BaptistCare Morven Gardens

5-19 Morven Rd

1300 275 227

Martyn Claver Aged Care

200 Megalong St

4784 1281

71 46 3

s s

C D TF C TF

144 144 64 136 101 s

TF TF T

Springwood 2777 Buckland Aged Care Services

39 Hawkesbury Rd

4752 2500

Opal Endeavour

79 Hawkesbury Rd

4754 6000

Uniting Springwood

2 Lewin St

1800 864 846

Bodington Dr

1800 225 474

Wentworth Falls 2782 Catholic Healthcare Bodington Res AC

120 112

Note: 1. CALD, Serbian, Former Yugoslavian, Macedonian, NESB, Russian, Croatian, Slavic & Ukrainian

D

2.  Dementia care available

CALD

g

11, 216 13350 13797

g

H

F

Personalised Aged Care 4 Established and reputable 4 Range of lifestyle options 4 Continuous care

IBC, OBC 13278

137 13166 CALD

IBC, OBC 13190 29, 61 13752 32D 13507

Call today to book a tour

02 9832 5800

Minchinbury Manor Rooty Hill NSW 2766 www.minchinburymanor.com.au ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

P

BURWOOD  to  CANADA BAY PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

153

1st time user? See page 150

DPS Advertisement Web Page Reference ID

BURWOOD Council Burwood 2134 Ainsley Nursing Home

23A-25 Grantham St

9124 9244

Bernard Chan Nursing Home

58-60 Weldon St

8741 0288

Linburn Nursing Home

27 Grantham St

9715 1152

70 45 32

14 Claremont Rd

9747 1911

64 4

C

D TF C TF

Burwood Heights 2136 Hall & Prior Clover Lea Nursing Home

TF

F C D TF

s

Croydon 2132 77-79 Cheltenham Rd

9747 4277

127 127 58 15 s

78-82 Old Hume Hwy

4655 2531

176 72

Catholic Healthcare Holy Spirit AC Croydon  6 Brighton St St Ezekiel Moreno Nursing Home

1800 225 474

CAMDEN Council

g g g

Note 1

13233

Chinese

13266

Note 2

13763

TF

74 13192

g

H

32D 13915 Note 3

13872

Camden 2570 Estia Health Camden

T

Grasmere 2570 Carrington Residential Aged Care

90 Werombi Rd

1300 590 590

387

2-24 Grice St

1300 111 278

80 80

1 Hyde Pde

13 44 78

60 60

70 Glendower St

4633 1100

164 32

TF

160-160D 14001

81 Belmont Rd

1300 738 388

555 395

WC D TF

14205

57-61 Pembroke Rd

9603 7911

108 74

s

D TF b

65 St Albans St

9712 0100

85 85

sW

D TF

2 Windward Pde

9370 0600

114 107

W

D TF

116 99 85

W

D TF D TF

Oran Park 2570 Anglicare Barry Marsh House

160-160D 13026

C D TF

s

22299

H Note 4

IFC-1, 55 21544

CAMPBELLTOWN Council Campbelltown 2560 IRT Macarthur

Gilead 2560 Estia Health Kilbride

D

s

Glenfield 2167 Whiddon Easton Park

Minto 2566 Pembroke Lodge

CANADA BAY Council

161D 13072

H

12 13774

Abbotsford 2046 Bayswater Gardens

Chiswick 2046 Opal Windward Manor

Concord 2137 Redleaf Manor Aged Care

16 Flavelle St

8762 6000

St Mary's Villa Concord

56 Burton St

8741 1400

Drummoyne 2047 PAC Drummoyne

12-14 Clements St

1800 722 679

The Village by Scalabrini

5 Mary St

1800 722 522

29 Park Rd

9713 6815

s

65 65 s 126 126

Five Dock 2046 Parkview Nursing Home

59

4A Cavell Ave

Note: 1. Chinese, European, Greek, Indian, Italian, Polish, Sri Lankan 2.  Arabic, Chinese, Italian, Korean, Spanish

1800 181 959

62 62

3.  Croatian, Filipino, Greek, Italian 4.  New facility opening late 2020

DT

CALD

g

Italian

H H

IBC, OBC 19827

19256 17 18936 51 22161 14004

F s

g

8-9 18292

DT D TF

Rhodes 2138 RFBI Concord Community Village

193D 21234

b

26 13674

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CANADA BAY cont'd  to CANTERBURY-BANKSTOWN PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

154

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

CANADA BAY Council continued Russell Lea 2046 Carino Care at Russell Lea

72-74 Russell St

9713 9481

40

100 45 155 50

F

CANTERBURY-BANKSTOWN Council

g

Italian

13561

Arabic, CALD

20108

Bankstown 2200 Arete Health Care Bankstown

1A Hixson St

9791 9609

Bankstown City AC Ern Vine Village

65 Dutton St

9707 3791

Opal Bankstown

14-20 Eldridge Rd

9708 9400

Uniting Bankstown

41 Meredith St

1800 864 846

Bass Hill 2197

40 45 s 155 50 s

C C C

70 104 104

Bass Hill Aged Care

119 Robertson Rd

9644 6122

Weeroona Aged Care Centre

14 Trebartha St

9645 3220

Regis Belmore

27 Redman Pde

1300 998 100

Rosemore Aged Care

18 Kingsgrove Rd

9718 6156

CASS Residential Aged Care Facility

67-75 Fifth Ave

9789 4587

Opal Canterbury

20 Albert St

9784 2111

Abel Tasman Village

222 Waldron Rd

9645 3388

Bankstown City AC Chester Hill Village

83 Jocelyn St

9645 9500

68 58 50 48

1 Tedbury St

9789 8400

144

113-115 Homer St

9559 4088

46 48 48

66 78

9718 7195

111 Bellevue Ave

8713 0800

Bankstown City AC Gillawarna Village

145 Rex Rd

8717 0000

Bupa Greenacre

171 Boronia Rd

9709 5187

Estia Health Bankstown

74 Chiswick Rd

8709 9200

Opal Wallgrove

35 Yerrick Rd

9784 3100

RFBI Lakemba Masonic Village

72 Sproule St

1800 181 959

Greenacre 2190

s s

8-9 13863 106 12978 46-47, 79 13878 8-9 13706

TF TF

g g

Asian, Chinese

C D TF C

g

Dutch, Polish

63 63 85

Note 3 

14221

Chinese

14224

Greek

13334

143 143 s W D TF 150 150 CD F

155, 159, 169, 175, 178 18495

T

C

52 50 50

s

TF D TF

13214

192D 20774

F g D TF b g

140 150 76

21065 IBC, OBC 14266

TF

Lakemba 2195

Note: 1. Greek, Dementia care available 2.  Chinese, Fijian, Greek, Italian, Samoan, Tongan, Vietnames

29, 61 13849

H

Note 2 

Georges Hall 2198 Advantaged Care at Georges Manor

IBC, OBC 22164

Note 1 

Earlwood 2206 Greek Orthodox Com'ty Home for the Aged  2 Woolcott St

b

CALD

g g

Chester Hill 2162

Chow Cho-Poon Nursing Home

T

g

TF TF

C

Campsie 2194

Bupa Clemton Park

D TF

14278

D TF TF

Belmore 2192

Clemton Park 2206

TF b g

13865

g

TF g T b

Arabic, Vietnamese 

192D 14306 160-160D 13008

Note 4 

IBC, OBC 14320 26 13609

3.  Arabic, Chinese, Greek, Korean 4.  Arabic, CALD, Chinese, Filipino, Korean; residents with challenging behaviours

WE’RE TRANSFORMING AGED CARE

BOOK A TOUR

AT GEORGES MANOR 8713 0800

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

It’s time to recognise that age deserves the advantage. Join us at Georges Manor. With a clear objective of exceeding present aged care standards, Advantaged Care Georges Manor offers affordable aged care combined with a superior level of accommodation, services and hospitality in an award winning, extra services, hotelstyle environment. We offer: • High and Low Care in beautifully appointed furnished rooms which have been designed with large windows to allow for abundant natural light • Individually air-conditioned rooms, ensuite bathrooms and flat-screen TV’s • Secure Dementia Care • Respite Care

All our residents enjoy fresh and nutritious meals prepared daily by our in-home chef. We also have a wide range of lifestyle options available, including cinema, hair salon, garden courtyards and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.

Book a private tour today and see the difference.

(02) 8713 0800 111 Bellevue Ave, Georges Hall, NSW 2198 georgesmanor@advantagedcare.com.au advantagedcare.com.au

155


NSW & ACT 2020

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CANTERBURY-BANKSTOWN continued PHONE (02) to  CENTRAL COAST

P

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

156

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

CANTERBURY-BANKSTOWN Council continued Padstow 2211 Casa Mia Aged Care

28 Alma Rd

1800 246 637

100

11 Queensbury Rd

1800 246 637

140 56

D TF

18961

s

D TF

13753

143 143 s 112 56 46 46

CD F D F D TF

13099

Padstow Heights 2211 Southhaven Aged Care

Revesby 2212 Bankstown City AC Yallambee Village

34 Hydrae St

9773 7466

Beechwood Aged Care

3-17 Albert St

9771 2737

Catholic Healthcare Holy Spirit AC Revesby  13 Neptune St

1800 225 474

Roselands 2196 Leigh Place Aged Care

12-18 Leigh Ave

8522 5800

68 53

82 Allum St

8700 0300

144

C

17 Bias Ave

4332 8366

100 80 95 95 32

C

32D 18568

DT

Yagoona 2199 Bupa Bankstown

8-9 13273

CENTRAL COAST Council

12980

TF

192D 20372

TF D TF CDT DT DT

192D 13004

Bateau Bay 2261 Bupa Bateau Bay

Southern Cross Care Reynolds Court RAC 7 Bias Ave

1800 870 427

Uniting Nareen Gardens Bateau Bay

5 Yakalla St

1800 864 846

Uniting Nareen Gardens Bateau Bay (LC) 5 Yakalla St

1800 864 846

Uniting Nareen Gardens Lodge Bateau Bay  10 Yakalla St

1800 864 846

80 12 73 32

Berkeley Vale 2261 8 Lorraine Ave

4337 0000

159 88

5 Stratford Ave

1300 202 290

40 40

s

19 Victoria St

1800 722 679

39 39

s

Aurrum Aged Care Erina

351 Terrigal Dr

1800 287 786

Aurrum Aged Care Terrigal Drive

351 Terrigal Dr

1800 287 786

HammondCare Residential Care Erina

341 Terrigal Dr

1800 776 112

Tarragal House

107 Karalta Rd

4365 5066

Woodport Aged Care Centre

120-140 The Entrance Rd

4365 2660

182 71 74 102 140

Opal Berkeley Village

C D TF

Charmhaven 2263 Lake Haven Court Aged Care Facility

East Gosford 2250 PAC Gosford

Erina 2250

Kanwal 2259 Arcare Kanwal

2 Pearce Rd

Opal Glenmere

100 Wahroonga Rd

1300 659 705 4356 2900

William Cape Gardens

40 Pearce Rd

4392 4111

Killarney Vale 2261 Killarney Court Aged Care Facility Opal Killarney Vale Note: 1. Filipino, Indian, Polynesian

Cnr Cornish Ave & Wyong Rd 1300 202 290 1 Daniel Cl

4345 2700

69 69 80

29, 61 13439 29, 61 18261 CALD

g

C

C C

17 13397

H

D TF C TF W D TF

TF TF

IBC, OBC 13267 18247

g g

CALD

65D 13823

CALD

65D 21217 13027 13590

T

s

29, 61 12998

TF

150 s C D TF 71 s C TF 42 DT 4 W TF 134 F

140 140 121 52 121 103 s

73 13637

H

106 13107

H g

Note 1 

68-69 19382 IBC, OBC 12962 193D 18120 13311 IBC, OBC 12879

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

CENTRAL COAST continued  to CUMBERLAND PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

157

1st time user? See page 150

DPS Advertisement Web Page Reference ID

CENTRAL COAST Council continued Kincumber 2251 Aurrum Aged Care Kincumber

1A Scaysbrook Dr

1800 287 786

92 30

12-16 Christopher Cr

1800 181 959

65 65

4328 8300

120 120

1800 287 786

53 51

s

4397 1344

76 76

s s

C D TF TF

s

C D TF

283 251 s

D TF

H

100 14039

H

12989

Lake Haven 2263 RFBI Lake Haven Masonic Village

s

CDT

Lisarow 2250 The Orchards Aged Care

15 The Ridgeway 60 Soldiers Point Dr

Noraville 2263 Vietnam Veterans Keith Payne VC Hostel 1 Evans Rd

Point Clare 2250

CALD

g b

TF

Norah Head 2263 Aurrum Aged Care Norah Head

C D TF

C D TF

65D 13085

H

26 13610

H

18868

g

TF b

CALD

65D 13686

Note 1

13043

BaptistCare Orana Centre

193-201 Brisbane Water Dr 1300 275 227

Hall & Prior Aubrey Downer AC Home

23 Sunnyside Ave

4324 2068

128 23 12

63 Palomar Pde

4352 8900

76 6

91 Pozieres Ave

1800 650 070

Yallambee Ave

4349 2300

94 94

s

D TF

171 Mataram Rd

1800 733 553

66 66

s

D TF

105 19160

139 102 s 84 84

D TF DT

13105

95 57 s 60 27 s 145 141 s

TF C TF D TF

Toukley 2263 Opal Norah Head

Umina Beach 2257 Peninsula Villages Umina Beach

West Gosford 2250 Yallambee Lodge

Woongarrah 2259 Anglican Care Warnervale Gardens

Woy Woy 2256 Blue Wave Living

6 Kathleen St

4344 2599

HammondCare Res Care Woy Woy

286 Railway St

1800 776 112

Wyoming 2250 Adelene Retirement Village

1 Birch Rd

4325 3693

Aurrum Aged Care Wyoming

80 Chamberlain Rd

1800 287 786

Chamberlain Gardens Aged Care

53-67 Chamberlain Rd

1800 246 637

Wyong 2259 35 McPherson Rd

4311 1670

94 3

Gallipoli Home

11 Gelibolu Pde

9136 3000

IRT Berala On The Park

13-19 St Johns Ave

13 44 78

Opal Glen Lynn

54 Northumberland Rd

9643 3200

St Vincent's Care Services Auburn

21 Alice St

102 102 125 107 s 32 102 101 s

Japara Wyong

CUMBERLAND Council

s

11, 216 13665 74 12988 CALD

g

IBC, OBC 13142

13825

g

H

98 12955 CALD

65D 13851 17866

D TF b

67 13101

Auburn 2144

1800 778 767

Chester Hill 2162 Abel Tasman Village

222 Waldron Rd

9645 3388

Bankstown City AC Chester Hill Village

83 Jocelyn St

9645 9500

Note: 1. Vietnam Veteran residents given priority

68 58 50 48

s s

D TF D TF F D TF

g

Note 2

g

CALD

C D TF C

g

2.  Afghani, Bangladeshi, Egyptian, Indian, Iranian, Lebanese, Pakistani, Syrian, Turkish

21096 161D 13861

H Note 3  Dutch, Polish

IBC, OBC 12961 38 13338 13214 14221

3.  Beds available for residents with Huntington's Disease

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CUMBERLAND continued  to FAIRFIELD PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

158

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

CUMBERLAND Council continued Greystanes 2145 Estia Health Merrylands 42 Cumberland Rd Genista Aged Care Facility 185 Old Prospect Rd Southern Cross Care Greystanes Res AC 5 Whitegum Pl

9631 1837 9896 7500 1800 870 427

131 84 40 38

T C D TF F

Guildford 2161 Guildford Aged Care

Cnr Bursill St & Railway Tce

9632 2496

92

TF b

21 Mary St

9649 8829

70 24

TF

13201

TF D TF

14252 73 13208

Lidcombe 2141 Canberra Nursing Home

Merrylands West 2160

C

8863 9000

130 130

C D TF

1800 005 484 8197 9300 9631 1066

194 133 80 80 73

C D TF D TF b TF b

1300 076 566 1800 864 846

120 92 114

sWC D TF s

680 Cabramatta Rd West

8786 1888

88 88

D TF

56 Quarry Rd 84-88 Restwell Rd

9426 1500 9426 1400

96 10 113 113

25 Lovoni St 1 Gilbert St

9724 3545 9727 9844

161 168 48

2 First Ave 47 Freeman Ave

9754 1343 9728 1200

79 79 98

TF g TF b g

16 Matthews St 10 Ruby St

8197 9325 9723 7166

85 85 90 60

D TF g D TF b

Asian

37 Sweethaven Rd

9335 5600

140 100 s

D TF

Note 4  155, 159, 169, 175, 178 21990

9632 2785 1800 870 427

Pemulwuy 2145 11 Pastoral Cct

Pendle Hill 2145 Fresh Hope Care Ashwood Res Care Serv 230-290 Dunmore St Melrose Lodge 123-157 Bungaree Rd Pendle Hill Aged Care 2 Wyena Rd

Westmead 2145 Bolton Clarke Cabrini, Westmead Uniting Westmead

84 14281

72 11 s 110 110

Garden View Aged Care 124 Paton St Southern Cross Care John Woodward RAC 45 Barcom St Pemulwuy Aged Care

160-160D 13700 14186 73 13452

83-85 Amos St 2 Helen St

FAIRFIELD Council

H

8-9 20689 104 13193 13095 8-9 14058

H H

14334 29, 61 21333

Bonnyrigg 2177 Indochinese Aged Care Services

Bossley Park 2176 Opal Bossley Park SWIAA Village

TF D TF

Canley Vale 2166 ACDMA Aged Hostel SummitCare Canley Vale

Carramar 2163 Heiden Park Lodge Ruby Manor

Edensor Park 2176 Advantaged Care at Edensor Gardens

Note: 1. Cambodian, Chinese, Indo-Chinese, Laotian, Vietnamese 2.  Macedonian, Russian, Serbian, Ukrainian

s

3.  Cambodian, Chinese, Laotian, Vietnamese 4.  New facility due for completion April 2020

WE’RE TRANSFORMING AGED CARE

Note 1

18842

T F g Assyrian, CALD,Italian  IBC, OBC C D T F b g H Italian

Cabramatta 2166 Arete Health Care Lansdowne St Sergius Aged Care

g

g Asian g H Note 2 Asian, Chinese Note 3 

13261 13772 12943 13220

13534 96D-97D 14308 13211 12 18486

BOOK A TOUR

AT EDENSOR GARDENS 9774 6777

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

It’s time to recognise that age deserves the advantage. Join us at Edensor Gardens. Advantaged Care Edensor Gardens, brings an unprecedented level of luxury to aged care in Sydney’s South West. A meticulous approach to the design of the environment, amenity and services, establishes a new benchmark in Fairfield LGA, Sydney. You will enjoy the excellence. We offer: • • • •

High Care Low Care Dementia Care (secure) Respite Care

With an onsite cafe, multi-function room, beauty salon, library, cinema, gym, men’s shed, bocci court, rustic courtyard with pizza oven and bbq, vegetable garden, orchard, playground, Koi pond, lounges, terraces,

dining rooms, and more the choices and experiences to be had are endless. Allmeals prepared daily by our in-home chef. We also have a wide range of lifestyle options available and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.

EDENSOR GARDENS

Book a private tour today and see the difference.

(02) 9774 6777 37 Sweethaven Road, Edensor Park, NSW 2176 edensorgardens@advantagedcare.com.au advantagedcare.com.au

159


Retirement Villages, Home Care Aged Care Centres.

HospitalD

HospitalD

Every day in our retirement villages, aged care centres and in our customers’ homes, real relationships are being formed with the help of IRT. We proudly support seniors to live their best life. Retirement Villages

Home care

Residential aged care Personalised care and support.


www.Ag edCareGuide.com.au

NSW & ACT 2020

P

FAIRFIELD continued  to  GEORGES RIVER PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

161

1st time user? See page 150

DPS Advertisement Web Page Reference ID

FAIRFIELD Council continued Fairfield 2165 Hall & Prior Fairfield Nursing Home

125 The Crescent

9728 1144

93 6

91 Bligh St

9724 7377

124 8

Fairfield East 2165 The Manor Fairfield East

Smithfield 2164 AVACS Nursing Home

783-785 The Horsley Dr

8234 8853

SummitCare Smithfield

11 Nyora Ave

9755 7333

68 68 85 3

24-32 Runcorn St

9823 3855

144 60

D TF

g

Arabic, Vietnamese 

TF

g

CALD

s

Cardinal Stepinac Village

Yennora 2161 St Vincent's Care Services Yennora

1 Tara Cl

1800 778 767

GEORGES RIVER Council

s

C

141 141 s

F

13083

Vietnamese

F g TF b g

St Johns Park 2176

74 13227

21081

Note 1 

96D-97D 13140

g H Croatian, European

14260

D TF

38 13210

Beverley Park 2217 151-157 Rocky Point Rd

7909 0778

77 45

16-24 Cheddar St

9546 2159

104 86

Hall & Prior Shangri-La Nursing Home

107 Carrington Ave

9580 4333

Lucy Chieng Aged Care Centre

8-14 Romani Ave

8558 8088

Regis Hurstville

53-59 Gloucester Rd

1300 998 100

53 70 96 30

Catholic Healthcare Bethlehem House

30 Montgomery St

1800 225 474

Estia Health Kogarah

74-76 Rocky Point Rd

9053 1800

St Patrick's Green

40 Chapel St

9097 9175

The Laurels Hostel

45 English St

9588 4312

29 72 97 27

33 Jersey Ave

9570 5555

136 106

7-11 Mimosa St

9580 4953

80 13

IRT Peakhurst

24 Turpentine Ave

13 44 78

Peakhurst Lodge

16-18 Henry Lawson Dr

9533 4089

Uniting Banks Lodge Peakhurst

93 Baumans Rd

1800 864 846

Uniting Nunyara Peakhurst

8-12 Neilson Ave

1800 864 846

Uniting Roberts Lodge Peakhurst

168-178 Boundary Rd

1800 864 846

92 110 114 75 64

Rocky Point Residence

Blakehurst 2221 Blakehurst Aged Care

TF b g

s

W

Hurstville 2220

s

C

Kogarah 2217 29 66 92 27

s

Mortdale 2223 Ferndale Gardens Aged Care Facility

Oatley 2223 Carino Care at Oatley

82 s 39 s 109 s 42 s 64

Penshurst 2222 9A-11 Hawk St

9570 8912

72 29

188 Chuter Ave

9529 2130

38 38

Anglicare Mary Andrews Residential Care 857-861 King Georges Rd

1300 111 278

Catholic Healthcare St Bede's Home

1800 225 474

50 50 44 44

IRT Thomas Holt Sans Souci Gardens

2 Russell Lane

Note: 1. Arabic, Assyrian, CALD, Italian, Spanish

TF

13260

TF

74 13553

F TF F

19165 46-47, 79 12933 32D 13629

DT WC D F TF

g

W

g

D TF

Chinese

g

Greek

160-160D 13188 87 20740

H

13514 Asian, European 

DT D TF b CDT DT C T b

s

161D 14043

H

12 14013 29, 61 13869 29, 61 13959

H

29, 61 13710 Chinese, Women only

TF T DT

5, 77 14291 12926

D TF b g

Sans Souci 2219 South Hurstville 2221

12 20587

D TF b

Peakhurst 2210

Fairlea @ Penshurst

D

Chinese

13126 161D 13701

H

IFC-1, 55 20537 32D 13628

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs HAWKESBURY  to HORNSBY PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

162

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

HAWKESBURY Council Kurrajong 2758 Kurrajong & District Com'ty Nursing Home  129 Old Bells Line of Rd

4573 1701

30

4571 2100

80 80

C

North Richmond 2754 RSL LifeCare Ron Middleton VC Gardens 1 Wirraway Ave

s

D TF

60 98 12 s 134 134 s

D TF D TF DT

Richmond 2753 Anglicare Carol Allen House 133 Londonderry Rd Richmond Com'ty & RSL Nursing Home 116 March St Uniting Hawkesbury Richmond 25 Chapel St

1300 111 278 4578 2966 1800 864 846

Windsor 2756 Fitzgerald Aged Care

1 Rum Corp Lane

4577 2800

48 48

134 Beecroft Rd

9876 3471

77 1

HORNSBY Council

s

13966

F

20497

H

IFC-1, 55 13123 13566 29, 61 13016

H

TF b

12949

D TF b

13272

C

Beecroft 2119 Beecroft Nursing Home

W

Castle Hill 2154 Anglicare Brian King Gardens Anglicare Donington Court Anglicare Farrer Brown Court Anglicare The Donald Coburn Centre Anglicare Warrina Residential Care Castle Hill Aged Care Home

Hilliard Dr Clarke Dr Cnr Gough Dr & David Rd Blue Gums Way 2 Hilliard Dr 42-46 Darcey Rd

1300 111 278 1300 111 278 1300 111 278 1300 111 278 1300 111 278 9680 8330

238 123 133 136 128 48

Cherrybrook 2126 Cherrybrook Christian Centre

204 123 133 136 128 48 s

D TF TF D TF TF F D TF

120 116

1 Stonelea Ct 454 Old Northern Rd

9653 9600 9634 1354

102 42 8

C

9653 4900

74 74

C D TF

H

14314

F TF

H

13028 46-47, 79 12878 13796

RSL LifeCare Mark Donaldson VC House 301 Galston Rd

Hornsby 2077 Christophorus House Retirement Village 396 Peats Ferry Rd 9476 3161 Regis Hornsby 245-247 Peats Ferry Rd 1300 998 100 Whiddon Hornsby  2 Lowe Rd, Ku-ring-gai Hospital Gnds 1300 738 388

24 24 70 70 59 59

D TF

13242

TF

192D 13427 13964

F

s C

Normanhurst 2076 107 107 106 52

2A The Crescent

9875 4811

41 3

TF

g

Chinese

3 Hillmont Ave

9875 9900

67 60

T

g

Chinese, European 

D TF CD

Thornleigh 2120 PAC Thornleigh

Wahroonga 2076 Adventist Aged Care Wahroonga Catholic Healthcare McQuoin Park HammondCare Res Care Wahroonga Opal Netherby Tallwoods Corner Aged Care Service

Italian

g

9372 3400 1800 864 846

9-17 Hinemoa Ave 1-7 Frith Ave

Pennant Hills 2120 Heritage Pennant Hills

Chinese

g

9479 8080

Galston 2159

Greenwood Aged Care Uniting Bowden Brae Gardens

H H

19048 20535 20533 13184 20534 18888

3-5 Kitchener Rd

Dural 2158 Bupa Dural Lady of Grace Aged Care Facility

IFC-1, 55 IFC-1, 55 IFC-1, 55 IFC-1, 55 IFC-1, 55

79 Mount Pleasant Ave 35 Pacific Hwy 3-9 Woonona Ave South 17 Pacific Hwy 1 Myra St

9487 0600 1800 225 474 1800 776 112 9372 3800 9847 3888

96 122 57 70 76

69 s 122 57 5 66 s

TF D TF D TF W

D

F TF

8-9 14248 29, 61 13263

H

H g

CALD

13870 17 14352 14274 32D 13792 20686 IBC, OBC 13010 163 19282

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Luxury Aged Care Residence

...in the heart of Wahroonga

Tallwoods Corner. Welcome to the family. We offer exceptional 24 hour nursing care for those requiring: High Care

Respite Care

Palliative Care

We are a boutique, family run business who strive to provide you, your families and friends with the best care, comfort, luxury and state of the art amenities. With over 40 years experience in Aged Care, huge amounts of passion for what we do and the best team of highly qualified and dedicated professionals, we strive to exceed all your needs and expectations. Your happiness, comfort and wellbeing is how we judge our success! • Boasting 76 large single rooms with ensuite bathrooms • All bedrooms with cable TV, air con, internet access and leafy views • A wealth of lifestyle activities including bus outings and exercise classes • Physiotherapy offered on-site with tailored assessment plans • Movie cinema and hairdressing salon on-site • Wide selection of fresh gourmet meals prepared daily • Beautiful landscaped gardens and spacious outdoor areas We pride ourselves on our exceptional admissions support service. So, if you or a loved one are looking to make the transition into residential care, please contact us today on (02) 9847 3888 or email us at info@tallwoodscorner.com.au for all the help and information you need.

1 Myra Street, Wahroonga

Walking distance from Waitara train station

www.tallwoodscorner.com.au


NSW & ACT 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs HORNSBY continued  to  INNER WEST PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

164

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

HORNSBY Council continued Wahroonga 2076 continued Thomas & Rosetta Agst Aged Care Serv 1614 Pacific Hwy

9450 8320

Wahroonga House

9847 2400

31 Pacific Hwy

61 51 124 119

W

West Pennant Hills 2125 Southern Cross Care Nordby Res AC

15 Hill Rd

1800 870 427

Uniting Wirreanda West Pennant Hills

33 Highs Rd

1800 864 846

20-34 Ashburn Pl

1800 246 637

45 45 40 40

HUNTERS HILL Council

s

D TF D TF

H

13513

TF

H H

73 12888

13586

29, 61 18242

Gladesville 2111 Ashburn House Aged Care

Twilight Aged Care Glades Bay Gardens 16 Punt Rd

9817 0722

104 57 41 41

Hunters Hill 2110

Residential Care by Montefiore Hunters Hill  120 High St

9879 2777

Twilight Aged Care Hunters Hill Village 8 D'Aram St

9816 1239

50 52 333 35

11 Gladstone Ave

13 44 78

40 40

76 Johnston St

8585 1900

68

Ashfield Baptist Homes

31 Clissold St

9797 3600

Bupa Ashbury

16 Hardy St

9797 8222

Bupa Ashfield

126-128 Frederick St

9797 8422

Opal Cardinal Freeman

8-10 Clissold St

8799 7000

PAC Ashfield

40 Charlotte St

9797 3100

The Willows Private Nursing Home

84 Orpington St

9798 6889

Uniting Abrina Ashfield

19-21 Victoria St

1800 864 846

Uniting Quong Tart Ashfield

48 Arthur St

1800 864 846

136 50 70 133 138 40 63 63

13 Thames St

9818 2355

Catholic Healthcare St Anne's Aged Care 1 De Milhau Rd

1800 225 474

Catholic Healthcare St Joseph Aged Care 41 Gladesville Rd

1800 225 474

Woolwich 2110 IRT Woolwich

sW D TF s C TF

44 52 317 s 21 s

INNER WEST Council

F F D TF C F

13702 14243 32D 13547 32D 13376

g

s

Jewish

88 13838

H

21534

H

161D 13031

Annandale 2038 Opal Annandale

C

Ashfield 2131 60

s

133 74 s

D TF C F C D TF D TF D TF TF

T T

45

Balmain 2041 Montrose Aged Care Centre

44 44

C

127 127 58 15 s

D TF C TF

47 8 38 38

D TF C TF

Croydon 2132 Catholic Healthcare Holy Spirit AC Croydon  6 Brighton St St Ezekiel Moreno Nursing Home

77-79 Cheltenham Rd

1800 225 474 9747 4277

Dulwich Hill 2203 Maronite Sisters Village Dulwich Hill

208 Wardell Rd

9558 2115

Maybanke Aged Care Centre

80 Wardell Rd

9560 4457

Note: 1. Croatian, Filipino, Greek, Italian

TF

s

CALD

g

IBC, OBC 13873 13054 192D 13871 192D 13232

g

CALD

g g g

Note 1

17 13680

TF g g

IBC, OBC 13200

H

13131

Chinese

29, 61 13235

Chinese

29, 61 18922

Note 2 

106 14211 32D 13915

Note 1 Arabic

13872 18566 106 13262

2.  Men only, Disadvantaged residents with drug, alcohol or mental health issues

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

P

INNER WEST continued  to KU-RING-GAI PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

165

1st time user? See page 150

DPS Advertisement Web Page Reference ID

INNER WEST Council continued Haberfield 2045 St Vincent's Care Services Haberfield

7 Tillock St

1800 778 767

Uniting Annesley Haberfield

1 Haberfield Rd

1800 864 846

50 50 85 73

237 Marion St

1800 864 846

130 130

DT

Catholic Healthcare Lewisham N/Home 1B Thomas St

1800 225 474

46 28

D TF

1800 864 846

102

s

F

g

Italian

38 13456

Note 1 

29, 61 13068

Leichhardt 2040 Uniting The Marion Leichhardt

Lewisham 2049 Lilyfield 2040 Uniting Aldersgate Lilyfield

16 Fredbert St

9569 4117

188 54 6 41 41 62

1800 864 846

48 48

442-448 Marrickville Rd

9089 8000

Maronite Sisters Village Marrickville

28 Marrickville Ave

9558 2115

Uniting Thomas Roseby Lodge Marrickville  388-390 Illawarra Rd Willandra Aged Care

19-21 George St

1800 864 846

60 New Canterbury Rd

29, 61 13834

TF TF

s

TF

Petersham 2049 Uniting Locke Haven Petersham

32D 12898

CDT

Marrickville 2204 Acacia Centre

29, 61 18255

g g

Note 2 

70 13708

Arabic

13136

g

Note 3 

29, 61 13149 8-9 13074 29, 61 13239

Stanmore 2048 66 Cambridge St

8594 6900

69

TF

g

Heritage Summer Hill

102 Prospect Rd

9798 4209

Windermere Aged Care Facility

5 Henson St

9797 7222

Wyoming Aged Care

47 Grosvenor Cr

9798 8311

35 73 9 80

TF TF TF

g g

1A Ravenswood Ave

8886 2100

45 45

Opal Lourdes

95 Stanhope Rd

8467 3200

Pathways Killara Gardens

17 Greengate Rd

9418 5200

83 35 105 105

27 Tryon Rd

9416 1767

76 8

Opal Stanmore

Summer Hill 2130

KU-RING-GAI Council

Note 4 

IBC, OBC 13556 13936

Chinese, Filipino, Korean

13071 84 13102

Gordon 2072 Twilight Aged Care Horton House

Killara 2071

s

W W

Lindfield 2070 Whitehall Aged Care Facility

10 Murrua Rd

LDK Healthcare - The Landings

440 Bobbin Head Rd

North Turramurra Residential Aged Care 402 Bobbin Head Rd Turramurra House

34 Curagul Rd

146 1300 535 000 P 10 1800 870 427 113 9144 2444 57 1800 776 112

146 s 10 113 57

Roseville 2069 Bupa Roseville

26 Pacific Hwy

9412 1437

KOPWA Archbold House

16 Trafalgar Ave

9412 0284

Pathways Ashley House

97 Ashley St

9412 2451

Bupa St Ives

120 Killeaton St

9440 6000

Uniting Kari Court St Ives

251-257 Mona Vale Rd

45 58 58 40

s

St Ives 2075

Note: 1. Psychiatric specific facility

1800 864 846

2.  Chinese, Greek, Portuguese; dementia care available

98 98 55 55

s

13479

F F

IBC, OBC 13378 12924 13569 13750

D

TF D TF WC TF C

CALD

g

TF b

C

North Turramurra 2074 HammondCare RC Nth Turramurra

TF

C

F F D TF CD

3.  Greek, Italian, Portuguese, Vietnamese

103 38814

H

73 13169 13088 192D 13724

g

CALD

13524

g

Jewish, South African  192D 21922

13279

29, 61 13255

4.  CALD, Residents with challenging behaviours

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs KU-RING-GAI continued  to LIVERPOOL PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

166

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

KU-RING-GAI Council continued Turramurra 2074 Uniting Northaven Turramurra (HC)

1322 Pacific Hwy

1800 864 846

Uniting Northaven Turramurra (LC)

1322 Pacific Hwy

1800 864 846

55 1 49 49

H

29, 61 13306

H

14274

29, 61 13141

Wahroonga 2076

Thomas & Rosetta Agst Aged Care Serv 1614 Pacific Hwy

9450 8320

Wahroonga House

9847 2400

96 122 57 70 76 61 124

9436 1707

56 3

s

9428 2466

s s

Adventist Aged Care Wahroonga

79 Mount Pleasant Ave

Catholic Healthcare McQuoin Park

35 Pacific Hwy

1800 225 474

HammondCare Res Care Wahroonga

3-9 Woonona Ave South

1800 776 112

Opal Netherby

17 Pacific Hwy

9372 3800

Tallwoods Corner Aged Care Service

1 Myra St

9847 3888

31 Pacific Hwy

9487 0600

69 s 122 57 5 66 s W 51 119

W

LANE COVE Council

TF D TF D TF D

F TF D TF D TF

32D 13792 20686 CALD

g

IBC, OBC 13010 163 19282 13513

H

13586

Greenwich 2065 Hall & Prior Glenwood Aged Care Home 34 Greenwich Rd

Lane Cove 2066

74 12963

F

74 14258

Uniting Kamilaroi Lane Cove

155 Longueville Rd

1800 864 846

Uniting Lynvale Lane Cove

7-9 Lynvale Cl

1800 864 846

Uniting St Columba's Lane Cove

15 Figtree St

1800 864 846

79 74 74 42

3 Felton Ave

1800 225 474

93 93

2A Col Drewe Dr

6354 2666

62 60

38 Maple Cr

6352 3313

95 55

20 Green St

6359 2666

22 22

s

8777 2000

sWC D TF H F b g Italian

51 13559

Italian

51 13557

Hall & Prior Caroline Chisholm AC Home 274 Burns Bay Rd

23 74 46 42

TF

Lane Cove North 2066 Catholic Healthcare St Peter's Res AC

D

29, 61 14264 29, 61 13012 29, 61 13538

s D TF

LITHGOW Council

32D 19244

H

Bowenfels 2790 Three Tree Lodge

Lithgow 2790 Lithgow Aged Care

s

Portland 2847 Portland Tabulam Health Centre

LIVERPOOL Council

D TF b

13589

C D TF b

12967

T

CALD, Chinese

g

13369

Austral 2179 65 Edmondson Ave

1800 722 522

64 61 182 93

199 Epsom Rd

1800 722 522

150 150

RSL LifeCare John Edmondson VC Gdns 130 Tenth Ave Scalabrini Austral

Chipping Norton 2170 Scalabrini Chipping Norton

F

Hammondville 2170 HammondCare Res Care Southwood

Judd Ave

1800 776 112

HammondCare Res Care The Meadows

Judd Ave

1800 776 112

HammondCare Res Care The Pines

Judd Ave

1800 776 112

83 83 40 40 40 40

85 Bakers Ln

1800 225 474

64 64

Kemps Creek 2178 Catholic Healthcare Emmaus Res AC

s

g

20213

DT DT DT

H

12972

C D TF

H

32D 13212

13254 12971

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Which one are YOU? I know the type of care I want and what to look for

I th i kno nk I w th type of c e I ne are e d have b n’t r ut e ally expl all o ored ptio ns

167

I kno don’t I’m w wh a for looki t ng o whe r even re star to t

Australia’s largest and most comprehensive aged care provider directory Find information guides, cost calculators, provider profiles and the latest news Easily compare providers based on your needs and find real-life stories about the providers you’re considering

We help you navigate your aged care journey through our print and online resources.

Visit AgedCareGuide.com.au


NSW & ACT 2020

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LIVERPOOL continued  to  NORTHERN BEACHES PHONE (02)

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

www.Ag edCareGuide.com.au

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

LIVERPOOL Council continued Liverpool 2170 SummitCare Liverpool 155

155 Elizabeth Dr

9602 9044

SummitCare Liverpool 173

173 Elizabeth Dr

9602 9044

Uniting Bernard Austin Lodge Liverpool 14 Boundary Rd

1800 864 846

37 2 99 41 41

Prestons 2170 Advantaged Care at Prestons Lodge

18 Melaleuca Pl

8763 8333

Blue Hills Manor Aged Care

25-27 Tulich Ave

8784 2400

WE’RE TRANSFORMING AGED CARE

TF TF

s

132 100 s W 67 67

g g

D TF F

CALD

96D-97D 13807

CALD

96D-97D 14207 29, 61 13860

H

155, 159, 169, 175, 178 20741 38398

H

BOOK A TOUR

AT PRESTONS LODGE 8763 8333

MOSMAN Council Mosman 2088 Bupa Mosman

18-20 Bardwell Rd

8969 3600

Hall & Prior Sirius Cove Aged Care Home 17 Clanalpine St

9960 7555

Montana Nursing Home

36 Harbour St

8969 2600

Twilight Aged Care Glengarry

1A Ellamatta Ave

9969 0907

Uniting The Garrison Mosman

13 Spit Rd

1800 864 846

64 55 64 44 60

13 56 44 60

NORTH SYDNEY Council

TF

C

s

192D 12923 74 13550

F W TF s C D TF s

13720 13625 29, 61 13539

H

Neutral Bay 2089 11 Manns Ave

9953 0000

91 79

4 Clark Rd

9346 1500

126 95

Allambie Heights Village

3 Martin Luther Pl

9975 5800

Scalabrini Allambie Heights

167 Allambie Rd

1800 722 522

42 41 82 23

9973 0900

80 56 51 6 73 19

TF D TF D D D TF

Lansdowne Gardens

North Sydney 2060 James Milson Village

sW

NORTHERN BEACHES Council

D TF

193D 18963

D TF

H

14036

D TF F

H

13602

Allambie Heights 2100

s

Avalon Beach 2107 Avalon House

14-16 John St

Bayview 2104 Aveo Minkara Aged Care

10A Minkara Rd

9190 6626

Japara Bayview Gardens

90 Annam Rd

9999 1591

Uniting Wesley Gardens Belrose

2B Morgan Rd

1800 864 846

Uniting Wesley Gardens Belrose (HC)

2B Morgan Rd

1800 864 846

145 141 140

9938 1514

69 29

Elizabeth Jenkins Place Aged Care Centre 8 Homestead Ave

9454 0400

Pacific Lodge Aged Care Centre

9982 8090

126 118 50 50

W

Belrose 2085

Brookvale 2100 Alexander Aged Care

16 Victor Rd

Collaroy 2097 8 Homestead Ave

W

g

Italian

D TF

D TF C TF

51 13742 13205

H

99 12996 67 13274 29, 61 13076 29, 61 13530

g H Armenian H

13877 106 20564 106 13358

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

It’s time to recognise that age deserves the advantage. Join us at Prestons Lodge. Introducing Advantaged Care Prestons Lodge, our newest 5 star residence in the Liverpool area, offering the care and lifestyle you deserve, with price options to suit everyone. Prestons Lodge boasts a purpose designed, eco-friendly complete care offering that uses natural light, space and beautiful finishes to make every room feel like home. We offer: • Extra services with hotel-style accommodation, including ensuite bathrooms, individual air-conditioning and flat-screen TVs • High and Low Care • Secure Dementia Care

• Financially assisted places • Respite Care All our residents enjoy fresh and nutritious meals prepared daily by our in-home chef. We also have a wide range of lifestyle options available, including café, cinema, hair salon, garden courtyards and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.

Book a private tour today and see the difference.

(02) 8763 8333 18 Melaleuca Place, Prestons NSW 2170 prestonslodge@advantagedcare.com.au advantagedcare.com.au

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs NORTHERN BEACHES continued  to PARRAMATTA PHONE (02)

www.Ag edCareGuide.com.au

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170

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

NORTHERN BEACHES Council continued Collaroy Plateau 2097 9982 4138

46 3

45 Cook St

1300 111 278

Fresh Hope Care Alexander Campbell Hse 51 Cook St

1800 005 484

40 40 35 33

Plateau View Aged Care Facility

7-11 Veterans Pde

D TF b

Forestville 2087 Anglicare Brian Watt Lodge

F F

Manly 2095 Uniting Wesley Heights Manly

47 Birkley Rd

1800 864 846

Uniting Wesley Heights Manly (LC)

47 Birkley Rd

1800 864 846

Estia Health Manly Vale

5-13 King St

9951 0400

Manly Vale Aged Care

Cnr Condamine & Gordon Sts 9949 1911

60 4 61 61

Manly Vale 2093

1800 225 474

2 51 6 2

104 13501

29, 61 21330

s

82 82 92 28 62 49 33

IFC-1, 55 20536

H H

29, 61 12966

C

Mona Vale 2103 Catholic Healthcare George Mockler Hse 99 Elimatta Rd

14051

DT

TF b

F D TF F TF

W

160-160D 13818 84 13801 32D 13387

H

18534

Mona Vale House

33 Bassett St

9910 7900

Opal Oceanview

2 Jenkins St

9910 7100

Seabeach Gardens

26 Darley St East

9997 6383

RSL LifeCare RAC at RSL ANZAC Village

90 Veterans Pde

9982 6666

Wesley Taylor Narrabeen

156 Ocean St

9913 7040

660 660 s W 74 74

71A McIntosh Rd

8978 3100

54 3

TF

4 Austral Ave

8925 6400

35 4

D TF

550 Sydney Rd

9917 0500

76 76

C D TF

192D 21134

42 Booralie Rd

9450 1719

104 85

D TF

13932

119 68 130 130 55 6

C D TF F TF

123 70 144 205

C C

Narrabeen 2101

D TF TF

Narraweena 2099 Opal Palm Grove

North Manly 2100 Opal Austral House

Seaforth 2092 Bupa Seaforth

Terrey Hills 2084 Terrey Hills Nursing Home

Warriewood 2102 Anglicare Marcus Loane House

14 Macpherson St

1300 111 278

Arcare Warriewood

23 Warriewood Rd

1300 659 705

Opal Seaside

184 Garden St

9910 7600

BaptistCare Aminya Centre

6 Goolgung Ave

1300 275 227

Bupa Baulkham Hills

4 The Cottell Way

8852 6600

SummitCare Baulkham Hills

5 Bass Dr

8865 3600

W

Croatian, Greek 

g

13714 13585

H H g

13075 CALD, Italian 

IBC, OBC 13001

Women only 

IBC, OBC 13280

IFC-1, 55 20539

H g

IBC, OBC 13138

68-69 21817 CALD

IBC, OBC 13555

PARRAMATTA Council Baulkham Hills 2153

TF TF TF

11, 216 12875 192D 20563

g

CALD

96D-97D 20596

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

P

PARRAMATTA continued PHONE (02)

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

171

1st time user? See page 150

DPS Advertisement Web Page Reference ID

PARRAMATTA Council continued Carlingford 2118 Wesley Rayward Carlingford

3 Dalmar Pl

9857 2800

74 74

40A Stewart St

9858 4999

66 66

162-166 Balaclava Rd

9805 1655

96 55

C D TF

13858

64-66 Norfolk Rd

9877 4300

105 105 s

C D TF

160-160D 20822

D TF

Dundas 2117 Wesley Tebbutt Dundas

Eastwood 2122 St Catherine's Aged Care Services

T

s

Epping 2121 Estia Health Epping

Ermington 2115 Uniting Arrunga Ermington

96 96

DT

7-11 Crown St

9637 8480

50 50

D TF b g

21 Mary St

9649 8829

70 24

Harris Park 2150 Fairlea @ Harris Park

Lidcombe 2141 Canberra Nursing Home

13213

1800 864 846

334-342 Kissing Point Rd

15 Gloucester Ave

1800 246 637

Northcourt Aged Care

7 Saunders St

1800 246 637

Southern Cross Care Marian Nursing Home  2A Fleet St

1800 870 427

Uniting Lilian Wells North Parramatta

1800 864 846

2B Fennell St

144 35 75 72

Northmead 2152

29, 61 18840

W

Fb F D TF CDT

H

H

121 97

D TF

23 Prindle St

1300 659 705

110 110

D

Anglicare Thomas Street Lodge

43A Thomas St

1300 111 278

Brentwood Aged Care

28 Glebe St

142 82

D TF D TF

3 Centenary Ave

Oatlands 2117 Arcare Oatlands

Parramatta 2150 9635 1114

Pendle Hill 2145 Melrose Lodge

123-157 Bungaree Rd

8197 9300

Pendle Hill Aged Care

2 Wyena Rd

9631 1066

194 133 80 80 73

145 Good St

9637 8480

50

Fresh Hope Care Ashwood Res Care Serv 230-290 Dunmore St

1800 005 484

Rosehill 2142 Fairlea @ Rosehill

Westmead 2145 Bolton Clarke Cabrini, Westmead

83-85 Amos St

1300 076 566

Uniting Westmead

2 Helen St

1800 864 846

Anglicare Woodberry Residential Care

129 Lanhams Rd

1300 111 278

Opal Winston Hills

226 Windsor Rd

1800 028 204

14283 73 13798 29, 61 13958 42 14246 68-69 20775

sWC D TF s

116 116 92 92

TF D TF

CALD

g

C D TF D TF b TF b

120 92 114

Winston Hills 2153

13189

F

TF

18512 13201

D

8839 7100

Constitution Hill Aged Care

Chinese

TF

North Parramatta 2151 Courtlands Aged Care

20210

H

IFC-1, 55 14003 8-9 13852 104 13193

H H

13095 8-9 14058 Chinese

g

13127 14334 29, 61 21333

H

IFC-1, 55 13581 IBC, OBC 21031

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs PENRITH  to RANDWICK PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

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172

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

PENRITH Council Emu Plains 2750 9-11 Emerald St

1800 864 846

126

85 Bakers Lane

1800 225 474

64 64

C D TF

Anglicare Newmarch House

50-52 Manning St

1300 111 278

29 George St

4736 7955

D TF C F

IFC-1, 55 20377

Heritage Kingswood

102 102 77 10

183 Boronia Rd

9833 5600

123 123

F

21091

Anglicare Lemongrove Gdns Res Care

32 Gascoigne St

1300 111 278

Mountainview Aged Care

57 Mulgoa Rd

4721 3411

RSL LifeCare Governor Phillip Manor

64 Glebe Pl

4724 9300

SummitCare Penrith

366 Jamison Rd

4721 2512

The Royce Manor

The Royce, 123 Mulgola Rd

4720 5633

Thornton Park Residential Aged Care

72-78 Empire Cct

1800 870 427

Uniting Edinglassie Lodge Penrith

40 Village Cr

1800 864 846

Uniting Edinglassie Emu Plains

s

Kemps Creek 2178 Catholic Healthcare Emmaus Res AC

Kingswood 2747

North St Marys 2760 Boronia House St Marys

Penrith 2750 59 99 82 105 128 100 69

St Marys 2760 SummitCare St Marys

H

29, 61 13178

H

32D 13212

13417

59 TF 6 C TF b 43 s D TF H 32 T F b g CALD 128 W D T F g H CALD, LGBTIQ 100 C TF H 69 s D

57 Saddington St

9673 6999

126 24

2 Kensington Rd

9663 4077

45 12

1420 Anzac Pde

8197 6100

155 155 s 62

TF b g

RANDWICK Council

CALD

IFC-1, 55 13204 84 14187 13039 96D-97D 12958 38776 73 21090 29, 61 13457 96D-97D 12881

Kensington 2033 St Josephs AC Facility for Religious

Little Bay 2036 Mark Moran Little Bay

Malabar 2036 Anglicare Dorothy Boyt House

31 Raglan St

1300 111 278

Maroubra 2035

TF

19186

W

D TF

33D 18531

W

TF

IFC-1, 55 14250

F F TF D TF

192D 13003

s

C

Southern Cross Care Kildare Res AC

216 Maroubra Rd

1800 870 427

St Brigid's Green

220 Maroubra Rd

8097 1775

90 80 25 25 66 66

60 Lawson St

1800 225 474

40 40

32D 13048

Catholic Healthcare Brigidine House

7 Coogee Bay Rd

1800 225 474

32D 13813

Milford House

2-4 Milford St

9398 3659

Mount St Joseph's Home

70 Market St

9398 9166

30 30 F 45 25 F W 62 276 276 s W D TF 94 C F

Bupa Maroubra

288 Maroubra Rd

Maroubra Shores RC Mngd by Montefiore 768 Anzac Pde

9315 5277 9349 5966

Matraville 2036 Catholic Healthcare St James Villa

C

W

88 14354 73 14163

H H

87 20017

Randwick 2031

Residential Care by Montefiore Randwick 36 Dangar St SummitCare Randwick

15 Frenchmans Rd

1800 978 711 9398 4511

T

13726 13715

g

Jewish

88 18212 96D-97D 14254

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

P

RANDWICK continued  to SUTHERLAND PHONE (02)

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

173

1st time user? See page 150

DPS Advertisement Web Page Reference ID

RANDWICK Council continued South Coogee 2034 Southern Cross Care South Coogee RAC 39 Gregory St

1800 870 427

41 41

D TF

9805 1655

96 55

C D TF

13858

1800 246 637

104 57 41 41

sW D TF s C TF

13702

C TF C D TF WC D TF

11, 216 13678

D TF

RYDE Council

73 13450

H

Eastwood 2122 St Catherine's Aged Care Services

162-166 Balaclava Rd

Gladesville 2111 Ashburn House Aged Care

20-34 Ashburn Pl

Twilight Aged Care Glades Bay Gardens 16 Punt Rd

9817 0722

Macquarie Park 2113 BaptistCare Cooinda Court

159 Balaclava Rd

1300 275 227

BaptistCare Dorothy Henderson Lodge

157 Balaclava Rd

1300 275 227

BaptistCare Shalom Centre

159-165 Balaclava Rd

1300 275 227

68 68 80 66 163

16 Vincentia St

1800 870 427

61 61

Marsfield 2122 Southern Cross Care Marsfield Res AC

North Ryde 2113 New Horizons Aged Care Facility

53-63 Badajoz Rd

9490 1000

78

C

Ryde 2112 Calvary Ryde Retirement Community

678 Victoria Rd

1800 222 000

Clermont Aged Care

10-14 Clermont Ave

9809 1416

Estia Health Ryde

94 Bowden St

9809 3068

S.Antonio Da Padova Nursing Home

7 North Rd

9809 2211

Uniting Thomas Bowden Ryde

279 Morrison Rd

1800 864 846

Bupa Greenacre

171 Boronia Rd

9709 5187

Estia Health Bankstown

74 Chiswick Rd

8709 9200

Goondee Aged Care

13 Jersey Rd

9747 4933

Jesmond Aged Care

81-85 Albert Rd

9124 9200

Meredith House Aged Care Facility

30-32 Meredith St

9746 9767

Strathdale Centre

64-70 Albert Rd

15 Bangaroo St

115 52 55 40 112 62 47 47

STRATHFIELD Council

11, 216 13650 11, 216 13360 73 14328

H

TF D TF TF F D TF

s

14243

14344

g

H

14011 LGBTIQ

14229 160-160D 13704

g

Italian

g

Arabic, Vietnamese 

13560 29, 61 13537

Greenacre 2190 140 150 76

C

9764 7800

63 17 96 16 63 126 39

C D TF b TF g D TF g T

1300 275 227

130 44

C D TF

Strathfield 2135

SUTHERLAND Council

TF D TF

192D 14306 160-160D 13008 12964

Indian, Sri Lankan

14035 13744

Note 1 

70 13593

Bangor 2234 BaptistCare Warena Centre

Note: 1. Korean, Russian; dementia care available

Family owned & operated Maximum 59 residents Registered Nurses 24/7 Permanent, Respite, Dementia & Palliative Care

H

11, 216 13582

(02) 9524 4954 128 Coonong Rd Gymea Bay NSW apexagedcare.com.au

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SUTHERLAND continued PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

174

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

SUTHERLAND Council continued Barden Ridge 2234 11 Barden Rd

9532 2888

62 62

Pathways Cronulla Pines

31-35 Sturt Rd

8522 1000

Pathways Cronulla Seaside

2 Girrilang Rd

9523 3430

Stella Maris Aged Care

6 Coast Ave

8522 1200

88 88 40 1 73 73

99 Caldarra Ave

9548 7777

156 156

128 Coonong Rd

9524 4954

59

15 The Avenue

1800 778 767

351 Fowler Rd

9543 7333

Advantaged Care at Barden Lodge

W

TF

155, 159, 169, 175, 178 20178

D TF F TF

20481

D TF

49 20009

s

TF

173, 174 14286

213 200 s

D TF

Cronulla 2230

Engadine 2233 Moran Engadine

W

Gymea Bay 2227 Gymea Bay Aged Care

Heathcote 2233 St Vincent's Care Services Heathcote

Illawong 2234 Heritage Illawong

13187 13738

H Note 1 

68

C

TF

13551

C D TF

IFC-1, 55 14184 32D 13342

Jannali 2226 15 Lenna Pl

1300 111 278

127 68

Catholic Healthcare Percy Miles Villa

227-235 Forest Rd

1800 225 474

IRT Thomas Holt Kirrawee

1-25 Acacia Rd

9545 4799

The Palms Aged Care

454 President Ave

9521 2963

42 42 148 115 s 72 23 s

F D TF TF

2 Animbo St

8578 1688

90 92 76 71 80

D TF b DT H TF T F g Dutch TF

Anglicare Mildred Symons House

Kirrawee 2232

Miranda 2228 Alkira Gardens

HammondCare Residential Care Miranda 19 Kiama St

1800 776 112

IBIS Care Miranda

2C Karimbla Rd

9524 0236

Juliana Village

58 Miranda Rd

9541 3400

Miranda Aged Care Facility

268 Port Hacking Rd

9525 3210

Bupa Sutherland

42 Auburn St

8536 1600

Lark Ellen Aged Care

133 Jannali Ave

9521 2855

Southern Cross Care Nagle Res AC

144-150 Flora St

1800 870 427

52 92 25 71 42

s

W

Sutherland 2232 144 62 40 40

s

Note:  1.  Low dementia care offered in secure unit

WE’RE TRANSFORMING AGED CARE

38 14032

C

H

TF TF D TF

161D 13346 12995 12 21067 20482 13630 13645 13722 192D 20562 173, 174 13961 73 13341

BOOK A TOUR

AT BARDEN LODGE 9532 2888

Family owned & operated Maximum 60 residents Registered Nurses 24/7 Permanent, Respite, Dementia & Palliative Care

(02) 9521 2855 133 Jannali Ave Sutherland NSW apexagedcare.com.au

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

It’s time to recognise that age deserves the advantage. Join us at Barden Lodge. Advantaged Care Barden Lodge is a smaller facility that offers a more boutique experience in aged care. With a clear objective of exceeding aged care standards, Barden Lodge offers luxurious and affordable aged care combined with a superior level of accommodation and hospitality in an award winning, extra services, hotel-style environment. We offer: • Beautifully appointed furnished private suites all with ensuite bathrooms, individually airconditioned and with large flat screen TV’s. • High and Low Care • Respite Care Our professional chef ensures our residents enjoy freshly prepared meals daily.

Book a private tour today and see the difference.

(02) 9532 2888 11 Barden Road, Barden Ridge NSW 2234 bardenlodge@advantagedcare.com.au advantagedcare.com.au

Residents can relax in one of our many lounge areas, or enjoy the ambience of the lovely northern aspect and indulge in gardens that have been integrated throughout the building. We have a wide range of lifestyle options available, including cinema, hair salon, garden courtyards, and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.

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NSW & ACT 2020

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SUTHERLAND continued  to  THE HILLS PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

176

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

SUTHERLAND Council continued Sylvania 2224 Carino Care at Sylvania Moran Sylvania Wesley Vickery Sylvania

406 Princes Hwy 29 Sylvania Rd 101 Port Hacking Rd

9522 8581 9532 6222 9522 2997

2-28 Alexander Ave

1300 111 278

H

123 123

TF

H

8545 4700

120 40

C D TF

1800 225 474

30 30

C

9356 0400

154 92

74 Brown St

1800 722 679

100 71

D TF

47 Redfern St

9305 9100

72 72

TF

1300 111 278

116 116

TF

IFC-1, 55 13480

1800 225 474 1800 225 474 8241 6300

100 24 68 68 60 60

D TF TF TF

32D 14242 32D 13132 13253

9310 2778

61 61

C

TF

6 Goolgung Ave 4 The Cottell Way 5 Bass Dr

1300 275 227 8852 6600 8865 3600

123 70 144 205

C C

TF TF TF

Hilliard Dr Clarke Dr Cnr Gough Dr & David Rd Blue Gums Way 2 Hilliard Dr 42-46 Darcey Rd

1300 111 278 1300 111 278 1300 111 278 1300 111 278 1300 111 278 9680 8330

238 123 133 136 128 48

Waterfall 2233 Garrawarra Centre

13000 49 18875 19003

T

Taren Point 2229 Anglicare Goodhew Gardens

73 9 TF b 181 181 W D TF 69 69 s C Fb

Old Princes Hwy

SYDNEY Council

IFC-1, 55 20538 13697

Darlinghurst 2010 Catholic Healthcare Vincentian Aged Care 41-43 Stanley St

Elizabeth Bay 2011 St Luke's Care Lulworth House

73 Roslyn Gdns

Paddington 2021 PAC The Terraces Paddington

W

TF

Redfern 2016 Annie Green Court

Rushcutters Bay 2011 Anglicare Elizabeth Lodge

46 Bayswater Rd

Surry Hills 2010 Catholic Healthcare Gertrude Abbott AC 180 Albion St Catholic Healthcare The Sister Anne Ct AC 182 Albion St Charles Chambers Court 11 Hunt St

Waterloo 2017 Frederic House

182 Young St

THE HILLS Council

32D 13621 13743 17 13679

H Note 1

Note 1

20693

Men only

13252

Baulkham Hills 2153 BaptistCare Aminya Centre Bupa Baulkham Hills SummitCare Baulkham Hills

Castle Hill 2154 Anglicare Brian King Gardens Anglicare Donington Court Anglicare Farrer Brown Court Anglicare The Donald Coburn Centre Anglicare Warrina Residential Care Castle Hill Aged Care Home

Dural 2158 Bupa Dural Lady of Grace Aged Care Facility

1 Stonelea Ct 454 Old Northern Rd

9653 9600 9634 1354

204 123 133 136 128 48 s

102 42 8

C

120 120 60 60 s

D TF C D TF b

Glenhaven 2156 Arcare Glenhaven Carinya House

93 Glenhaven Rd 1A Mills Rd

1300 659 705 9849 5100

D TF TF D TF TF F D TF

Note: 1. Services for homeless residents, those at risk of homelessness & financially/socially disadvantaged residents

TF F

CALD

g

IFC-1, 55 IFC-1, 55 IFC-1, 55 IFC-1, 55 IFC-1, 55

H H g g

11, 216 12875 192D 20563 96D-97D 20596

Chinese

Italian

19048 20535 20533 13184 20534 18888

192D 13427 13964 68-69 21324 18890

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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NSW & ACT 2020

P

THE HILLS continued  to WILLOUGHBY PHONE (02)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

177

1st time user? See page 150

DPS Advertisement Web Page Reference ID

THE HILLS Council continued Kellyville 2155 BaptistCare The Gracewood Centre

128

2 Free Settlers Dr

1300 275 227

35 Goodison St

9881 4222

122 120

23 Speers Rd

9630 2166

124

16 Fairway Dr

9672 6155

142 126 s

D

North Kellyville 2155 Moran Kellyville

W

North Rocks 2151 Bupa North Rocks Bella Vista Gardens

West Pennant Hills 2125 Southern Cross Care Nordby Res AC

15 Hill Rd

1800 870 427

Uniting Wirreanda West Pennant Hills

33 Highs Rd

1800 864 846

45 45 40 40

47-51 O'Brien St

9365 9365

53 53

365 Bronte Rd

1800 778 767

Beresford Hall

1 Cranbrook Rd

8388 8000

Regis Rose Bay

84 Newcastle St

1300 998 100

WAVERLEY Council

11, 216 21555

H

DT C

Norwest 2153

F

W

s

49 18876

TF

192D 17807

D TF

H

193D 20237

TF

H H

73 12888 29, 61 18242

Bondi Beach 2026 Advantaged Care at Bondi Waters

W

D TF

155, 159, 169, 175, 178 19822

106 106

D TF

38 21092

81 75 66 44

WC D TF TF

20174

Bronte 2024 St Vincent's Care Services Bronte

Rose Bay 2029

Vaucluse 2030 Hall & Prior Vaucluse Aged Care Home Mark Moran Vaucluse 

13 Young St

9337 3235

Cnr Old South Head Rd & Laguna St 9366 7000

63 12 91 91

Waverley 2024 Bupa Queens Park

142 Carrington Rd

8305 9100

Charingfield

282A Bronte Rd

9369 5444

SummitCare Waverley

321 Bronte Rd

9387 3872

Uniting Edina Waverley

150-160 Bronte Rd

1800 864 846

Uniting Illowra Waverley

195 Birrell St

1800 864 846

71 55 55 67 5 41 42 42

WE’RE TRANSFORMING AGED CARE

TF D TF

s sW s

Note 1 

C

TF D TF TF

46-47, 79 13563 74 13086 33D 20480

H

192D 12994 13601 CALD

g

96D-97D 14054 29, 61 21332

DT

29, 61 14292

BOOK A TOUR

AT BONDI WATERS 9365 9365

WILLOUGHBY Council Chatswood 2067 Dougherty Apartments

1 Victor St

9419 3000

Japara Forest View

2 Tessa St

9419 7260

Willoughby Community Hostel

1 Warrah St

9417 8443

Willoughby Village

36 Douglas Ave

9417 3328

Willowood Centre

297 Mowbray Rd

8644 1400

70 60 40 60 90

70 8 40 32 30

Lane Cove North 2066 Catholic Healthcare St Peter's Res AC Note:  1.  Dementia care available

3 Felton Ave

1800 225 474

93 93

s

D TF TF C

g

H

13636 Chinese

67 12956 13372 13459

T D TF

Chinese, Japanese 

g H

70 18210 32D 19244

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


178

NSW & ACT 2020

www.Ag edCareGuide.com.au

It’s time to recognise that age deserves the advantage. Join us at Bondi Waters. Advantaged Care Bondi Waters is the most boutique aged care offering in the Eastern suburbs bringing a fresh, contemporary approach to aged care. Bondi Waters has smaller resident numbers, a superior level of accommodation and hospitality in an award winning extra services, hotel-style environment. Only a few minutes’ stroll from Bondi Beach, Bondi Waters offers: • High and Low Care with beautifully appointed furnished suites all with ensuite bathrooms, flat-screen TV’s and individually air-conditioned • Secure Dementia Care • Respite Care

Our professional Chef ensures our residents enjoy freshly prepared meals daily in one of our 4 dining rooms. Residents can also relax in one of our many lounge rooms, including our break-away rooftop lounge and terraces with their stunning water views. We have a wide range of lifestyle options available, including café, cinema, hair salon and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.

Book a private tour today and see the difference.

(02) 9365 9365 47-51 O’Brien Street, Bondi Beach NSW 2026 bondiwaters@advantagedcare.com.au advantagedcare.com.au


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NSW & ACT 2020

P

WILLOUGHBY continued  to WOOLLAHRA PHONE (02)

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

179

1st time user? See page 150

DPS Advertisement Web Page Reference ID

WILLOUGHBY Council continued Northbridge 2063 1800 225 474

40 37 116 112

Catholic Healthcare St Paul's Res AC

27 Eastern Valley Way

32D 20427

Pathways Sailors Bay

170 Sailors Bay Rd

9917 7100

Bupa Roseville

26 Pacific Hwy

9412 1437

KOPWA Archbold House

16 Trafalgar Ave

9412 0284

Pathways Ashley House

97 Ashley St

9412 2451

Bupa Willoughby

71-79 Sydney St

8962 9000

Estia Health Willoughby

202 Mowbray Rd

9958 8290

Anthem Care

25 Retford Rd

4862 8500

Bowral House

87-89 Kangaloon Rd

4862 8900

123 60 71 71

1800 927 744

90 70

2 Charlotte St

4868 6200

167 159

300 Range Rd

4871 1085

143

36 Yarrawa Rd

4868 6200

138 138 s

153 Menangle Rd

4634 8000

104 24

615 Thirlmere Way

4683 6900

102 82

s

C D TF

25 Estonian Rd

4681 8566

65 52

s

D TF

6-8 Cranbrook Rd

8326 7700

60 60

2-6 Albert St

1800 778 767

39 37

74 Brown St

1800 722 679

100 71

Residential Care by Montefiore Woollahra   23 Nelson St

9362 3777

Uniting Ronald Coleman Lodge Woollahra  88 Wallis St

1800 864 846

50 50 53 53

W

Roseville 2069 45 58 58 40

D

s

F

20685

F

192D 13724

F

Willoughby 2068 85 74 55

CALD

g

13279

TF C D TF b

WINGECARRIBEE Council

13524

192D 18965 160-160D 14275

Bowral 2576

s

Bundanoon 2578 Warrigal Bundanoon

20 Hill St

D TF D TF

W

13808

F

14282

F

13930

C D TF

14296

C

Mittagong 2575 Abbey House

W

Moss Vale 2577 Harbison Moss Vale

WOLLONDILLY Council

18533

D TF

Burradoo 2576 Harbison Burradoo

18877

H

D

Menangle 2568 Durham Green Manor & Lodge

W

Picton 2571 RSL LifeCare John Goodlet Manor

Thirlmere 2572 RSL LifeCare Agris Hutrof House

WOOLLAHRA Council

D TF

38399

H

13353

g H Estonian

13597

Bellevue Hill 2023 Drayton House

Edgecliff 2027 St Vincent's Care Services Edgecliff

Paddington 2021 PAC The Terraces Paddington

sW

C D TF

21866

TF

38 13502

D TF

Woollahra 2025

s

T

17 13679

H g

Jewish

88 13032 29, 61 13709

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs ABCD continued  ALBURY  to BALRANALD to ABCD PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative CEtuhlt n Care Care nuoraS B ed lp Ret lyecSipfiecc s irem /ifiCcA L ent Livi D ng O nsit e

180

Notes 

1st time user? See page 150 109

DPS Advertisement Web Page Reference ID

ALBURY Council Albury 2640 Fresh Hope Care Borella House

333 Borella Rd

1800 005 484

Mercy Place Albury

578 Poole St

6024 9500

64 64 s 114 114 s

6057 1500

Glenroy 2640 Japara Albury & District Aged Care Home 636 Logan Rd

F F

104 13527

90 86

TF

67 13826

D TF TF

D

Lavington 2641 Murray Vale Shalem

342 Wagga Rd

6025 4889

Southern Cross Care Lavington Res AC

286 Warren St

1800 870 427

60 60 35 35

289 Elizabeth Mitchell Dr

6057 4100

80 80

C

Lutheran Aged Care Dellacourt

42 Nicholson Pl

6060 4000

Lutheran Aged Care Yallaroo

1 Stafford Rd

6060 4000

Riverwood Aged Care

990 Padman Dr

6023 9700

122 122 s 60 60 29 29

C D TF D TF C TF

Autumn Lodge Aged Care Armidale

50 Butler St

6772 7533

Bupa Armidale

112 Brown St

6776 8000

RFBI Armidale Masonic Village

86 Box Hill Dr

1800 181 959

115 115 s 63 62 62

D TF C TF D TF b

44-48 Sole St

6738 4000

Thurgoona 2640 Estia Health Albury

West Albury 2640

ARMIDALE Council

62 13015

13325

H H

73 18233

TF

160-160D 19361 13661

H H H

13789 8-9 13326

Armidale 2350

Guyra 2365 Guyra Multi Purpose Service

McLean Care Kolora Residential Care Serv 8 Prisk St

6779 1922

17 17 32 32

s s

13997 Guyra Rd

6723 3901

9

9

6628 1944

51 51 90 88

192D 12928 26 13592

TF T

18941

s

TF

18889

s s

D TF C D TF

123 151 149 s 120 120 s 123 115 s

TF D TF C D TF D TF

Tingha 2369 Tingha Multi Purpose Service

13049

BALLINA Council

C

13642

Alstonville 2477 Adventist Senior Living Alstonville ACF 77 Pearces Creek Rd BaptistCare Maranoa Centre

15 The Avenue

1300 275 227

Ballina 2478 Bupa Ballina

148 North Creek Rd

6681 0200

Crowley Care

154 Cherry St

RSL LifeCare Florence Price Gardens

7/7 Hackett Lane

6681 9000

St Andrew's Village

59 Bentinck St

6620 5800

Balranald Multipurpose Service

41-43 Court St

(03) 5071 9800

Balranald Retirement Hostel

24 Mayall St

(03) 5020 1035

1300 139 099

BALRANALD Council

H

13470 Note 1 

11, 216 13864 192D 19791 14223

H H

14280 13751

Balranald 2715

Note: 1. One respite bed is dementia specific

16 8 15 13

s

C

TF TF

18928 13300

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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NSW & ACT 2020

BATHURST  to BLAYNEY PHONE (02)

s W C DT F b gH

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P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

181

1st time user? See page 150

DPS Advertisement Web Page Reference ID

BATHURST Council Bathurst 2795 Catholic Healthcare Macquarie Care Centre  8 Gormans Hill Rd

1800 225 474

Catholic Healthcare St Catherine's Bathurst  51 Gormans Hill Rd

1800 225 474

Opal Bathurst

93 Stanley St

6334 7000

RFBI Bathurst Masonic Village

200 Stewart St

1800 181 959

15 Ilumba Way

1300 738 388

Kelso 2795 Whiddon Kelso

40 18 130 130 73 6 45 s

C D TF D TF TF

111 111

C D TF

BEGA VALLEY Council

T

32D 13669 32D 14135

b

g

CALD

H

IBC, OBC 13276 26 13613 14228

Bega 2550 24 Hill St

6492 7777

95

Bupa Eden

22 Barclay St

6496 1422

RSL LifeCare Roy Wotton Gardens

166 Bimmil St

6496 3557

85 85 28 28

10 Short St

6495 1421

68 68

3 Merigan St

6495 8600

72 68

D TF

6495 9923

66 66

D TF

1800 181 959

93 63

6692 7700

21 11

191 Old Pacific Hwy

1800 181 959

58 58

Amaroo Aged Care Berrigan

51-53 Davis St

(03) 5885 2731

47-49 Davis St

(03) 5888 5300

s

C D TF D TF

13304

Berrigan Multi Purpose Service

30 30 10 10

26 Dawe Ave

(03) 5883 9600

75 75

s

C D TF

13265

Tocumwal Lions Community Hostel

21-23 Jerilderie St

(03) 5874 3650

Tocumwal Multi Purpose Service

6-12 Adams St

(03) 5874 2166

21 17 10 10

s

T

64 Ungarie Rd

1800 181 959

63 61

s

DT

20 16 28 26

s s

Bega & District Nursing Home

T

Eden 2551

Merimbula 2548 RSL LifeCare Albert Moore Gardens

Pambula 2549 Imlay House

s s

C

TF D TF

C

F

Tura Beach 2548 RSL LifeCare Hugh Cunningham Gardens 2B Tura Beach Dr

H

BELLINGEN Council

13257 192D 18874 13377

H

13520 13097

H

14298

H

26 13284

Bellingen 2454 RFBI Bellingen Masonic Village

38 Watson St

Dorrigo 2453 Dorrigo Multi Purpose Service

Beech St

C

Raleigh 2454 RFBI Raleigh Urunga Masonic Village

T

s

b

TF

12876

D TF b

BERRIGAN Council

26 20228

Berrigan 2712

Finley 2713 Finley Regional Care

Tocumwal 2714

BLAND Council

18895

13810 18894

F

West Wyalong 2671 RFBI West Wyalong Masonic Village

BLAYNEY Council

b

26 13067

TF b

13364

Blayney 2799 Blayney Multi Purpose Service

1 Osman St

6368 9000

Lee Hostel

1 Queen St

6368 3388

F

13319

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs BLAYNEY continued  to CARRATHOOL PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

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182

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

BLAYNEY Council continued Carcoar 2791 5 Eulamore St

6367 3000

22 22

15 Hoskins St

6835 1700

36 32

Bourke Multi Purpose Service

26 Tarcoon St

6870 8888

Whiddon Bourke

29 Darling St

1300 738 388

15 15 12 12

56 Doyle St

6830 5000

12 10

Aruma Lodge

229 Beryl St

08 8088 1630

Harold Williams Home

267 Eyre St

08 8080 1850

St Anne's Nursing Home

238 Piper St

08 8080 1850

58 9 40 40 121 42

s s s

6 Byron Bay Rd

6687 2379

64 52

sWC

Byron Aged Care

1 Butler St

6685 6728

Feros Village Byron Bay

Cnr Cowper & Marvell Sts

6685 7676

41 41 40 40

1800 225 474

54 36

C D TF

6639 2300

66 65

C D TF

6344 1592

63 49

TF

106 13147

6850 4000

12 4

TF

18931

Bells Lane

6366 8097

28 28

3-7 Lord St

5852 4700

25 13

C

TF b

13098

48D Burns St

6967 2727

18 18

C

T

13335

Uralba Retirement Village

BOGAN Council

s

13635

F

Nyngan 2825 Nyngan Multi Purpose Service

CDT

BOURKE Council

18903

Bourke 2840

C

BREWARRINA Council

TF

18900

g

ATSI, CALD

13285

g

ATSI

18847

Brewarrina 2839 Brewarrina Multi Purpose Service

TF

BROKEN HILL Council Broken Hill 2880

BYRON Council

C D TF C TF C D TF

13303 20186 13548

Bangalow 2479 Feros Village Bangalow

Byron Bay 2481

Mullumbimby 2482 Catholic Healthcare Coolamon Villa

1 Reservoir Rd

s

Suffolk Park 2481 RSL LifeCare Patrick Bugden VC Gardens 182-184 Broken Head Rd

CABONNE Council

C

14290

F D TF

CALD

g

78 13301 13038 32D 12983

H

14053

Canowindra 2804 Moyne Aged Care Centre

161 Nangar Rd

Eugowra 2806 Eugowra Memorial Multi Purpose Serv Hill St

Molong 2866 Prunus Lodge

s

C

D TF

Yeoval 2868 Yeoval Aged Care

CARRATHOOL Council

H

13287

Hillston 2675 Lachlan Lodge RACF

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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NSW & ACT 2020

CESSNOCK  to  COFFS HARBOUR PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

183

1st time user? See page 150

DPS Advertisement Web Page Reference ID

CESSNOCK Council Cessnock 2325

Jacaranda Grove Hostel

2 Mount View Rd

Mountain View Lodge Hostel

28 Jurd St

RFBI Cessnock Masonic Village

30A West Ave

1800 181 959

52 296 42 45 65

412 Lang St

1800 181 959

91 91

1800 225 474

Abernethy Nursing Home

2 Mount View Rd

Calvary Cessnock Retirement Community 19 Wine Country Dr

4993 3100 1800 222 000 4993 3100 4993 3000

Kurri Kurri 2327 RFBI Kurri Kurri Masonic Village

52 168 s 42 s 45 s 65 s

s

C D TF b

48 48 54 54 63 63 110

s s

F C D TF D TF C D TF

sW

D TF C D TF

s

C

CLARENCE VALLEY Council

13236

F C D TF D F DT D TF b

101 13490 13535 13340 26 13617

H

26 12877

Grafton 2460 Catholic Healthcare St Francis RAC Grafton  226 Arthur St Dougherty Villa

206 Arthur St

6643 2377

Southern Cross Care St Catherine's Villa 126 North St

1800 870 427

Whiddon Grafton

125 Crown St

1300 738 388

Mareeba Aged Care

6 Rannoch Ave

6645 2966

Whiddon Maclean

27 Union St

1300 738 388

118 80 60 56

12 Bent St

6642 3255

84 4

30 Lynhaven Cr

6644 5475

32 32

4 Freeburn St

1800 864 846

98 96

2 Nullamutt St

6836 3059

33 18

Maclean 2463

South Grafton 2460 Hall & Prior Grafton Aged Care Home

Ulmarra 2462 Rathgar Lodge

Yamba 2464 Uniting Caroona Yamba

COBAR Council

s

32D 13503 13296 73 13540 13828

g

ATSI, LGBTIQ 

63 13007 13805

TF

74 14247

D TF

13638

CDT

29, 61 13573

Cobar 2835 Lilliane Brady Village

COFFS HARBOUR Council

C

TF

13764

Coffs Harbour 2450 Aveo Freedom Aged Care Coffs Harbour 92 Taloumbi Rd Catholic Healthcare St Augustine's AC

6-10 Bonville St

Catholic Healthcare St Joseph's Res AC

37 Azalea Ave

Coffs Harbour Legacy Nursing Home

55 Victoria St

Japara Coffs Harbour

45 Victoria St

Opal Coffs Harbour

50 Lakes Dr

RFBI Coffs Harbour Masonic Village

33 Mackays Rd

P 50 45 1800 225 474 112 1300 534 229 49 6652 1494 147 6659 4800 123 1800 181 959 61 6678 1221

1800 225 474

50 s WC D TF 21 TF 112 C D TF 7 s C F

T

Note 1 

D b 123 s W C D T F g CALD DT H

99 19609 32D 13546 32D 12905 13191 67 14210 IBC, OBC 18791 26 13648

Note: 1. SL-HCC see Supported & Assisted Living table on page 202, pets welcome; dementia & respite care available

Welcome to a place to be yourself. Freedom Coffs Harbour, 92 Taloumbi Rd, Coffs Harbour FreedomCareCommunities.com.au or Call (02) 6690 2100 ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs COFFS HARBOUR continued  to DUBBO PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

184

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

COFFS HARBOUR Council continued North Boambee Valley 2450 1800 005 484

100 100 s

C D TF

3 Marian Pl

6658 6133

101 101 s

D TF

H

13814

Woolgoolga & District Aged Care Centre 49 High St

6654 0022

66 66

s

TF

H

13646

6927 3477

s

C D TF

H

13305

6927 3303

33 33 12 12

140-148 Castlereagh St

6822 3193

30 30

s

C

TF

H

13985

51 Bourbah St

6825 1201

13 13

s

6942 3511 1800 870 427

61 45 55 55

50 Tor St

6944 2066

19 17

s

Bilyara Hostel

1 Holman Pl

6341 1666

Weeroona Aged Care Residence

10 Comerford St

6342 3333

82 82 95 36

s D TF sWC D TF

315 Macquarie St

6884 4604

Fresh Hope Care Coffs Haven RC Service 18 Sand St

Toormina 2452 Mater Christi Aged Care

Woolgoolga 2456

COOLAMON Council

104 14217

Coolamon 2701 Allawah Lodge Aged Care Facility

Cnr Mirrool & Stinson Sts

Coolamon-Ganmain Multi Purpose Serv Doctor Buchanan Dr

18925

COONAMBLE Council Coonamble 2829 Koonambil Aged Care

Gulargambone 2828 Gulargambone Multi Purpose Service

COOTAMUNDRA-GUNDAGAI Council

TF

13237

D TF D TF

14194

Cootamundra 2590 Cootamundra Nursing Home

121 Mackay St

Southern Cross Care Cootamundra RAC 14 Scott Ave

Gundagai 2722 Uralba Hostel

COWRA Council

73 13022

H

13021

Cowra 2794

DUBBO Council

H

13599

H

13641

13093

Dubbo 2830

Kintyre Lodge

2 Glenabbey Dr

6884 2500

Opal Dubbo

80 Muller St

5852 1600

Orana Gardens Aged Care Facility

81 Windsor Pde

6841 4100

RFBI Dubbo Masonic Village

2A Capstan Dr

1800 181 959

RSL LifeCare Bill Newton VC Gardens

28 Lansdowne Dr

5853 2600

68 62 49 81 80 127 70 60

127-137 Whiteley St

6845 3088

80 78

Bracken House

Catholic Healthcare Holy Spirit AC Dubbo 6 Tony McGrane Pl

1800 225 474

Catholic Healthcare St Mary's Villa Dubbo 46 Darling St

1800 225 474

68 s 62 46 81 6 s 127 s 70 60

Wellington 2820 Maranatha House

s

D TF D TF F D TF C D TF D TF

T b D TF

C D TF

32D 13914 32D 13622

g

H H H

20778 CALD

IBC, OBC 14204 13041 26 21855 20692 13800

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

DUNGOG  to  GLEN INNES SEVERN PHONE (02)

s W C DT F b gH

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P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

185

1st time user? See page 150

DPS Advertisement Web Page Reference ID

DUNGOG Council Dungog 2420 RSL LifeCare Lara Aged Care

4992 2144

65 53

59 Napier St

1800 870 427

Calton Rd

D TF

13182

50 50

D TF

73 13321

1800 225 474

95 95

D TF

32D 13323

1 Guy Lane

13 44 78

40 40

s

F

161D 13163

65 Heath St

4471 6091

80 80

s

1800 005 484

92 92

D TF

104 19726 160-160D 13866

s

D TF D F D TF

64 Hospital Rd

EDWARD RIVER Council

s

Deniliquin 2710 Southern Cross Care Orana Res AC

EUROBODALLA Council Batehaven 2536 Catholic Healthcare Maranatha Lodge

Batemans Bay 2536 IRT Crown Gardens

Broulee 2537 Banksia Lodge

Catalina 2536 Fresh Hope Care The Glen Res Care Serv 16 Correa Pl

C

Dalmeny 2546 Estia Health Dalmeny

25-29 Noble Pde

4476 8744

IRT Dalmeny

4 Ruth Pl

13 44 78

105 91 80 42

269 Beach Rd

4412 3400

130 80

s

35-39 River St

13 44 78

31 31

s

Corowa Hospital Nursing Home

53 Guy St

6033 7666

Southern Cross Care Karinya RAC

125 Guy St

1800 870 427

31 5 84 84

s

91-97 Sturt St

6026 6800

21 21

Princess St

6920 8106

19 19

130 130 36 24

Denhams Beach 2536 Opal Denhams Beach

Moruya 2537 IRT Moruya

FEDERATION Council

TF b

13868

161D 13228

H CALD

g

IBC, OBC 13180 161D 13718

H

Corowa 2646

Howlong 2643 Oolong Aged Care

C

Urana 2645 Urana Multi Purpose Service

FORBES Council

C D TF D TF

s

TF

13029 73 13634

H European

g

13332

TF

13359

D TF D TF

32D 13224

Forbes 2871 Catholic Healthcare Jemalong Res Vlg

240 Edward St

1800 225 474

Catholic Healthcare Mater Aged Care

1 Prince St

1800 225 474

GILGANDRA Council

32D 13795

Gilgandra 2827 Cooee Lodge Hostel

2 Townsend Dr

6817 8744

Gilgandra Multi Purpose Service

Chelmsford Ave

6880 5900

Jack Towney Hostel

3-5 Stocking Cr

6817 8777

50 50 19 19 13 13

6734 7900

13 13

GLEN INNES SEVERN Council

DT

s s s

TF

F

H

13600 14216 13056

Emmaville 2371 Vegetable Creek Multi Purpose Service 13-33 Glen Innes Rd

C

T

13862

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs GLEN INNES SEVERN continued  to HAY PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

186

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

GLEN INNES SEVERN Council continued Glen Innes 2370 RFBI Glen Innes Masonic Village

175 Lambeth St

1800 181 959

Roseneath Aged Care Centre

205 Meade St

6732 2043

51 51 75 24

DT

s

T

GOULBURN-MULWAREE Council

b

26 13412

H

13705

Goulburn 2580 Gill Waminda Aged Care Centre

4 Mary St

4823 4300

RFBI Goulburn Masonic Village

10 Long St

1800 181 959

Southern Cross Care Tenison RAC

19 Upper Sterne St

1800 870 427

Warrigal Goulburn

7 St Aubyn Rd

1800 927 744

GREATER HUME Council

103 43 30 160

91 43 s 30 108 s

D TF C D TF D TF C D TF

106 13330 26 13675

H

73 18854 13723

Culcairn 2660 Culcairn Multi Purpose Service

51-55 Balfour St

6029 8203

22 22

7 Keighran St Cnr Allan and Keighran Streets

6929 4999

12 2

6025 1776

20 20

TF T b C

F TF

C

TF

Henty 2658 Henty Multi Purpose Service Myoora Self Care Village

Holbrook 2644 Holbrook Health Service

30 Bowler St

6036 2522

Holbrook Hostel

47-55 Bowler St

6036 2817

16 16 21 21

80 Creek St

6026 3799

21 21

Bupa Griffith

67-71 Erskine Rd

6966 8600

Pioneers Lodge

15-23 Sidlow Rd

6960 2500

80 95 67

650 Oakes Rd

6962 7700

90 68

35-45 Marquis St

6742 9100

41 41 79 31

Jindera 2642 Jindera Gardens Hostel

13063

s

GRIFFITH Council

18767 13322

H

13052 13331 European

g

14329

Griffith 2680

Yoogali 2680 Scalabrini Griffith

s

TF D TF b TF

GUNNEDAH Council

192D 14259 12992 Italian

g

51 13543

Gunnedah 2380 Mackellar Care Services Alkira Campus

Mackellar Care Services Apex Rd Campus 2 Apex Rd

6741 5400

GWYDIR Council

s s

T D TF

13045

H

14287

Bingara 2404 21 14 28 28

TF CDT

18942

C D TF TF

12901

6728 9000

36 36 15 15

6993 1680

24 24

Bingara Multi Purpose Service

8 Copeton Dam Rd

6728 0100

Touriandi Lodge

4 Bora Rd

6724 2199

Naroo Frail Aged Care Facility

152 Long St

6729 1314

Warialda Multi Purpose Service

144-146 Long St

258-260 Coke St

Warialda 2402

HAY Council

13091

18940

Hay 2711 Haydays Retirement Hostel

s

13572

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

HILLTOPS  to KYOGLE PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

187

1st time user? See page 150

DPS Advertisement Web Page Reference ID

HILLTOPS Council Boorowa 2586 13 13 12 12

TF T

13809

20 4 45 45

F D TF

14356

1800 870 427

63 59 83

TF D TF

10-14 Kneipp St

6725 4223

18 18

T

67 Killean St

6721 7300

138 76

s

C D TF

Cooinda Court Aged Care Facility

24-28 Commins St

6924 2588

Junee Multi Purpose Service

67 Broadway St

6924 8200

22 22 30 28

s s

C

80-114 Macleay St

6561 0900

175 129

6560 2120

60 60

s

110 Gregory St

6566 5872

80 70

s

Bupa Kempsey

71-97 Cochrane St

6562 6866

Cedar Place Aged Care

58 Cochrane St

6563 1177

Vincent Court

88 Leith St

6562 6062

82 66 58 99 99

Boorowa Multi Purpose Service

62-80 Dry St

6380 2100

Burrowa House Aged Care

79 Ford St

6385 3773

Murrumburrah-Harden Health Service

Swift St

6386 2200

Southern Cross Care St Lawrence RAC

Lot 6, Swift St

1800 870 427

Mercy Place Mount St Joseph's

61 Campbell St

6380 1300

Southern Cross Care Young RAC

60-65 Demondrille St

Harden 2587

s

Young 2594

INVERELL Council

13328

73 13329

H

62 12900 73 13033

Ashford 2361 Sunhaven Hostel

Inverell 2360 McLean Care Inverell Res Care Serv

JUNEE Council

13051 14357

H

Junee 2663

KEMPSEY Council

T TF

13552

D TF

19811

18846

Frederickton 2440 Macleay Valley House

Greenhill via Kempsey 2440 Booroongen Djugun Aged Care Facility 337-351 River St

South West Rocks 2431 Japara South West Rocks

West Kempsey 2440

s

KIAMA Council

D TF

ATSI, CALD

g

13854 67 19221

TF TF C D TF

H

13384

CD

H

29, 61 13917

C

192D 12957 13385

Gerringong 2534 Uniting Boronia Gerringong

33 Greta St

1800 864 846

Uniting Gerringong

33 Greta St

1800 864 846

20 100

Kiama 2533 Barroul Care Home

14a Bonaira St

4203 4055

134 134 s

Hospital Rd

6665 4100

15 15

KYOGLE Council

F

H Dementia care available

29, 61 38514 38463

Bonalbo 2469 Bonalbo Multi Purpose Service

38443

Kyogle 2474 Whiddon Kyogle

207-253 Summerland Way 1300 738 388

40 40

TF

13965

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs LACHLAN  to  LAKE MACQUARIE PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

188

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

LACHLAN Council Condobolin 2877 RSL LifeCare William Beech Gardens

2 Madline St

6895 6500

78 54

C D TF

Uabba St

6898 0200

16 14

TF

13165

Lot 10 Moondana St

6891 6200

6

4

TF

18850

C D TF

Lake Cargelligo 2672 Lake Cargelligo Multi Purpose Service

Tottenham 2873 Tottenham Multi Purpose Service

LAKE MACQUARIE Council

14233

H

Belmont 2280 10 Gibson St

1300 738 388

53 53

Calvary Nazareth Retirement Com'ty

Vincent St

1800 222 000

Uniting Narla Belmont North

21 Lentara Rd

1800 864 846

s

Uniting Narla Belmont North (LC)

21 Lentara Rd

1800 864 846

50 50 60 8 40 40

1300 221 122

89 89

s

4973 6799

124 68

D TF

8-9 12891

1800 733 553

63 63

D TF

105 14355

Whiddon Belmont

Belmont North 2280

Bolton Point 2283 Bolton Clarke Bolton Point, Lake Macquarie  12 The Ridgeway

Bonnells Bay 2264 Bayside NSW Aged Care

136 Marconi Rd

C C

Anglican Care McIntosh Court

Toronto Rd

D TF

DT

Booragul 2284 Cameron Park 2285

ATSI, CALD

g

P

13963 13145

H H

29, 61 13125

H

18265

29, 61 21331

Cameron Glen Supported Living Village 40 Harris St

4958 8880

Opal Macquarie Place

60 Northlakes Dr

4944 1300

120 120

C D TF

Bupa Cardiff

6 Harrisons Lane

4954 9003

Groves House

131 Main Rd

4954 1700

63 60 60

C

36 Laycock St

1800 733 553

91 27

D TF

H

105 13199

1800 870 427

51 51

D

H

73 14315

66 Dudley Rd

4943 3675

102 58

549-551 Freemans Dr

4977 0148 4977 0148

40 40 123 74

1800 181 959

131 127

1800 222 000

52 52

1800 864 846

85

Cardiff Heights 2285

Carey Bay 2283 Anglican Care Carey Bay Gardens

s

Caves Beach 2281 Southern Cross Care Mawson Court RAC 80 Caves Beach Rd

Charlestown 2290 Amaroo Aged Care Facility Adventist Senior Living Alton Lodge

Adventist Senior Living Avondale House 10 Central Rd

s

Edgeworth 2285 RFBI Hawkins Masonic Village

3 Northville Dr

Eleebana 2282 Calvary St Francis Retirement Community Gleeson Cr

Garden Suburb 2289 Uniting Garden Suburb

7 Myall Rd

s

F

22126 CALD

IBC, OBC 19826 192D 13217

F D TF

WC

Cooranbong 2265

g

H

20171

F

13271

C TF C D TF

18424 14267

DT

H

26 13160

D TF

H

13748

CDT

29, 61 12960

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

P

LAKE MACQUARIE continued  to LOCKHART PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

189

1st time user? See page 150

DPS Advertisement Web Page Reference ID

LAKE MACQUARIE Council continued Hamlyn Terrace 2259 60 44 150 66 60 60

D TF D TF CDT

H

29, 61 13832

F C D TF

H H

105 13606

4904 0100

42 42 182 120

1300 738 388

60 50

F

13728

1800 870 427

32 32

F

73 13168

16 Cumberland St

4044 1850

97 30

W

TF

12968

Anglican Care Kilpatrick Court

152 Brighton Ave

1800 733 553

18 Warhurst Ave

1800 733 553

Fig Tree Point Aged Care Facility

7 Harris St

4950 4133

W

TF D TF TF

105 21500

Anglican Care Toronto Nursing Home

147 131 s 60 80 54

30 Forest Rd

4357 4111

134 124

WC D TF

13066

Carramar Aged Care Facility Leeton

Cnr Wade & Palm Aves

6953 1266

RFBI Leeton Masonic Village

91 Karri Rd

38 8 46 46 50 50

s s

D TF DT b F

H

26 13607

80 80 70 5 80 9

s s

DT

H

29, 61 13575

s s

C TF C D TF

Catholic Healthcare Our Lady of Loreto Gdns  1 Minnesota Rd

1800 225 474

Hakea Grove Aged Care

102 Louisiana Rd

4346 0100

Uniting Starrett Lodge Hamlyn Terrace

35-45 Louisiana Rd

1800 864 846

Anglican Care Greenmount Gardens

4 Bristol Cl

1800 733 553

Opal Hillside

3 Violet Town Rd 120 Redhead Rd

Mount Hutton 2290

Redhead 2290 Whiddon Redhead

Swansea 2281 Southern Cross Care Tenison RAC Swansea  201-203 Northcote Ave

Teralba 2284 Waterview Aged Care Facility

Toronto 2283

Wyee 2259 Bethshan Gardens

LEETON Council

32D 13824 20461

IBC, OBC 12927

105 13124 13225

Leeton 2705

Southern Cross Care Assumption Villa RAC  84 Brobenah Rd

1800 181 959 1800 870 427

LISMORE Council

13019 73 13302

Goonellabah 2480 Uniting Caroona Jarman Goonellabah

65-101 Rous Rd

1800 864 846

Uniting Caroona Kalina Goonellabah

65-101 Rous Rd

1800 864 846

Uniting Caroona Marima Goonellabah

65-101 Rous Rd

1800 864 846

Lismore 2480 RSL LifeCare Fromelles Manor

45 McKenzie St

6626 2900

St Joseph's Nursing Home Lismore

20 Dalley St

6627 9356

63 63 130 70

35 Cullen St

6689 1400

11 9

10 Tebbutt St

6741 2222

68 53

55A Hebden St

6920 5610

9 Emily St

6060 4000

Nimbin 2480 Nimbin Multi Purpose Service

DT

g

Italian

29, 61 14257 29, 61 14256 20495

g

Italian

12982

TF

13951

D TF

13713

23 23

TF

13310

30 30

C D TF

19149

LIVERPOOL PLAINS Council Quirindi 2343 Eloura

LOCKHART Council

s

Lockhart 2656 Woodhaven Aged Care

The Rock 2655 Lutheran Aged Care Emily Gardens

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs MAITLAND  to  MID COAST PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

190

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

MAITLAND Council East Maitland 2323 7 Martin Cl

1800 005 484

111 50

64 Dunmore Rd

1300 738 388

43 43

Calvary Mt Carmel Retirement Com'ty

9 Dwyer St

1800 222 000

RFBI Benhome Masonic Village

30 Regent St

1800 181 959

41 41 79 79

Fresh Hope Care Green Hills RC Service

Largs 2320 Whiddon Largs

s

Maitland 2320

Rutherford 2320 Opal Maitland

28 Broughton St

4015 3000

Opal Rutherford

4 Dietrich Cl

4015 3800

C

TF

C

F

80 6 144 108

C D TF D TF

MID COAST Council

13128

D F D TF

s s

104 13313

H

101 13717

H g g

26 13529 CALD

IBC, OBC 13011

CALD

IBC, OBC 20776

Bulahdelah 2423 Anglican Care Cedar Wharf Lodge

27-31 Crawford St

1800 733 553

57

s

TF

60 Princes St

1800 733 553

75 75 40 40

s s

D TF C F

Cundletown 2430 Anglican Care Bishop Tyrrell Place

Calvary St Paul's Retirement Community 54 River St

1800 222 000

Forster 2428

H

105 12932 105 19568 13739

BaptistCare Kularoo Centre 

Cnr Kularoo Dr & Boundary St 1300 275 227

Estia Health Forster

105 The Southern Pkwy

6555 5699

160 152 s 100 100

Church St

6538 5048

60

2 Mirreen St

4997 0767

64 41

39-59 Medowie Rd

6553 3973

80 80

51-53 Cowper St

4994 5433

31 31

Anglican Care Storm Village

109 Cowper St

1800 733 553

Bushland Place

2A Bushland Dr

6592 0000

Estia Health Taree

424 Wingham Rd

6539 3700

Karingal Gardens

9 Bligh St

6539 5700

42 Spinifex Ave

4919 7000

106 106 s

TF

160-160D 19910

Estia Health Tuncurry

4 Bonventi Cl

6554 7522

22 Flora Pde

6554 5521

T C D TF

160-160D 14294

GLAICA House

129 49 146 140 s 82 34

C

Gloucester 2422 Hillcrest Nursing Home Gloucester

Stroud 2425 Stroud Community Lodge

Taree 2430

Tea Gardens 2324 Estia Health Tea Gardens

Tuncurry 2428

Wingham 2429 Whiddon Wingham

12 Primrose St

1300 738 388

117 83 121 100

160-160D 19213 13354

C D TF

13295

s

CD

Fb

12912

s

C

F

13294

Old Bar 2430 Banyula Lodge

11, 216 13541

D TF

s

Hawks Nest 2324 RSL LifeCare Peter Sinclair Gardens

D TF C D TF b

90 s 83 s 121 100 s

D F C D TF b D TF b D TF b

TF

H

105 14084 14335 160-160D 18539 20478

H

13309 13070

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

MID WESTERN  to NAMBUCCA PHONE (02)

s W C DT F b gH

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P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

191

1st time user? See page 150

DPS Advertisement Web Page Reference ID

MID WESTERN Council Gulgong 2852 27-31 Mayne St

6374 2222

25 25

s

93-95 Angus Ave

6379 4709

19 19

s

C

Kanandah

21 Douro St

6378 6400

Opal Mudgee

3 Menchin St

6370 6200

s

Pioneer House Aged Care

44 Court St

6378 1144

90 90 48 10 81 69

Fitzgerald St

6357 8111

18 18

Lot 1 Victoria Tce

6752 9200

96 88

98 Punt Rd

(03) 5453 2080

Menarock Life Murrayvale

63 Regent St

(03) 5482 1311

Southern Cross Care Moama Res AC

82 Regent St 38 Turora St

TF

13078

TF

13532

D TF TF C D TF

13057 IBC, OBC 12997

TF

13365

s

D TF

13226

55 55

s

D TF

13327

s

TF D TF

14285

1800 870 427

50 17 56 56

(03) 5888 9555

17 17

6954 4202

19 19

33-39 Southey St

(03) 5886 6700

12 11

F

14330

Denman Multi Purpose Service

51-53 Ogilvie St

6547 3999

45 Ogilvie St

6547 2684

C

TF T

12974

Merton Court Hostel

13 13 17 17

H

13443

1800 222 000

65 65

s

C

TF

H Secure dementia care available

13716

Short St

6598 5000

100 71

s

D TF

H

13282

Riverside Gardens Aged Care

20 Riverside Dr

6598 5000

11 Short St

D TF DT

H

18559

Uniting Pacifica Nambucca Heads

97 97 86 86

Wenonah Lodge

Kandos 2848 RSL LifeCare ADA Cottage

Mudgee 2850

Rylstone 2849 Rylstone Multi Purpose Service

s

C

MOREE PLAINS Council

14052

Moree 2400 Fairview Retirement Village

MURRAY RIVER Council Barham 2732 Murray Haven Homes

Moama 2731

Moulamein 2733 Edward River Gardens

MURRUMBIDGEE Council

73 14351

C D TF

H

13508

C

H

13598

Coleambally 2707 Cypress View Lodge

16-24 Kookaburra Ave

Jerilderie 2716 Jerilderie Multi Purpose Service

s

MUSWELLBROOK Council Denman 2328

Muswellbrook 2333 Calvary Muswellbrook Retirement Com'ty  15 Cassidy Ave

NAMBUCCA Council Macksville 2447 Autumn Lodge Aged Care

Nambucca Heads 2448 1800 864 846

29, 61 20224

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs NARRABRI  to NEWCASTLE PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

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192

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

NARRABRI Council Boggabri 2382 Boggabri John Prior Multi Purpose Service  1 Wee Waa St

6749 7000

16 16

Narrabri 2390 Whiddon Narrabri Jessie Hunt

84 Gibbons St

1300 738 388

Whiddon Narrabri Robert Young

52 Gibbons St

1300 738 388

45 4 53 53

River St

1300 738 388

30 30

Wee Waa 2388 Whiddon Wee Waa

TF

14338

C TF C D TF

14034

C

TF

12896

s

NARRANDERA Council

14284

Narrandera 2700 Opal Narrandera

54 Lethbridge Dr

6959 5300

RSL LifeCare Teloca House

120 Audley St

6959 1049

79 6 61 61

134-138 Cathundril St

6889 1611

47 47

28 Harris St

6880 8200

18 18

TF

13967

D TF

46-47, 79 21947

NARROMINE Council

TF TF

s

CALD

g

IBC, OBC 13896 13320

Narromine 2821 Timbrebongie House

Trangie 2823 Trangie Multi Purpose Service

CDT

s

NEWCASTLE Council

H

13058

Elermore Vale 2287 Regis Elermore Vale

156 Cardiff Rd

1300 998 100

Uniting Koombahla Elermore Vale

138 Lake Rd

1800 864 846

120 120 108 108

137A Lindsay St

1800 864 846

101 Mordue Pde

T

29, 61 18557

71 71

DT

29, 61 13816

1800 733 553

86 82

D TF

105 13060

1800 225 474

55 55 109 67 38 38

32D 13162

W

F F

W

C

Hamilton 2303 Uniting Lindsay Gardens Hamilton

Jesmond 2299 Anglican Care Jesmond Grove

Mayfield 2304 Catholic Healthcare Charles O'Neill Hostel 1 Wilson St Mayfield Aged Care

115 Crebert St

Uniting Irwin Hall Mayfield

13-15 Section St

4967 1060 1800 864 846

Merewether 2291 Carpenter Court Aged Care Centre

T

105 19866

C

TF TF

32D 13477

46 John Pde

4963 4300

222 Kings Rd

1800 225 474

50 45

F

240 Maitland Rd

1800 222 000

135 87

C D TF

128 Fullerton Rd

1800 722 679

128 100 s

CDT

1800 733 553

New Lambton 2305 Catholic Healthcare St John's Villa

C

55 55 42 20

Anglican Care Scenic Lodge Merewether 251 Scenic Dr

Sandgate 2304 Calvary St Joseph's Retirement Com'ty

Stockton 2295 PAC Stockton

13794 29, 61 13393

106 13446

g H Eastern European H

13245 17 14048

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Providing personalised care at Bupa Bupa Bupa is one of Australia’s largest private providers of residential aged care.

Our Person First approach

We embrace your individuality and work with you and your family to help you get the right care and support you need. To find your nearest Bupa Aged Care home visit bupa.com.au/aged-care or call 1300 245 993 The ability to admit new residents is dependent on availability and the specific circumstances and facilities of each Bupa Aged Care home.


Discover the ultimate in aged care living Cranbrook Care’s family of premier aged care residences are architecturally designed, situated in idyllic locations and provide our residents with excellence in care and services.

Neutral Bay, Lower North Shore

Kanwal, Central Coast

Multi award winning aged care residence overlooking Sydney Harbour, setting new standards in residential aged care.

Modern aged care residence with a peaceful setting amongst the trees and gardens.

Call 9953 0000

Call 4392 4111

Bella Vista, Hills District

Abbotsford, Inner West

A brand new state of the art aged care residence overlooking the picturesque Castle Hill Country Club Golf Course.

A brand new state of the art aged care residence, idyllically located on the waterfront.

Call 9672 6155

Call 9712 0100

For more information on our residences or our private in-home care services, visit cranbrookcare.com.au


www.Ag edCareGuide.com.au

NSW & ACT 2020

NEWCASTLE continued  to PARKES PHONE (02)

s W C DT F b gH

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P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

193

1st time user? See page 150

DPS Advertisement Web Page Reference ID

NEWCASTLE Council continued Wallsend 2287 SummitCare Wallsend

7 Bent St

Wallsend Aged Care Facility 

Cnr Longworth Ave & Bean St 4924 6320

Wallsend Manor Aged Care

8 McNaughton Ave

4038 1800

Woodlands Lodge

100 Lake Rd

4965 2200

142 98 6 90 51 72

1300 275 227

153 153

4944 1500

s

Warabrook 2304 BaptistCare Warabrook Centre

24 Casuarina Cct

Waratah 2298 Bethel Aged Care Facility

30 Lorna St

4047 5990

Bupa Waratah

219 Christo Rd

4949 7000

Calvary St Martin de Porres Retire Com'ty 26 Lorna St

1800 222 000

HammondCare Waratah at Tinonee Gdns 15 Tinonee Rd

4967 6366

Maroba Lodge

15 Myall Rd

4935 0300

Maroba Manor

58 Edith St

4935 0300

75 108 41 232 55 100

s 41 s 232 55 80

T F b g CALD D TF TF C D TF H

96D-97D 18866 13489 193 21736 13453

D TF

11, 216 13544

F TF F

13912 192D 18530 13758

C CDT D TF D TF

13451 13344

H

13345

Residential accommodation, respite and dementia services. 8 McNaughton Avenue, Wallsend NSW 2287 Ph: 02 4038 1800 | wallsendmanor.com.au

OBERON Council Oberon 2787 10 8 70 54

Oberon Multi Purpose Service

67-75 North St

6336 7200

Oberon Village

115 Albion St

6339 1000

Ascott Gardens

83 Spring St

6362 2201

Calare Aged Care

124 March St

6362 2311

Catholic Healthcare St Francis RAC

85-89 Clinton St

1800 225 474

Gosling Creek Aged Care

1503 Forest Rd

6369 9800

Opal Cherrywood Grove

152 Sieben Dr

6363 4300

Uniting Parkwood Orange

74 Prince St

1800 864 846

Uniting Wontama Orange

30-38 Byng St

1800 864 846

130 Huntley Rd

6363 3750

60 60

BaptistCare Niola Centre

29 Bushman St

1300 275 227

Rosedurnate Aged Care Centre

46 Orange St

Southern Cross Care Parkes Res AC

2-10 Middleton St

48 18 70 49 62 62

13368

F D TF

ORANGE Council

70 20806

Orange 2800

Spring Creek 2800 Benjamin Short Grove

62 52 53 77 99 16 160

50

s

53 77 61 16 140 s

D TF C D TF D TF C TF D TF DT

13366 8-9 14353

b

g

8-9 21033 CALD

IBC, OBC 13194 29, 61 13681

H

29, 61 13109 Note 1

F

PARKES Council

32D 13367

H

20694

Parkes 2870 6862 2300 1800 870 427

Note: 1. Services for homeless residents, those at risk of homelessness/financially & socially disadvantaged

s

D TF b C TF TF

11, 216 13144 106 13707

H

73 13288

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs PARKES continued  to  PORT STEPHENS PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

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194

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

PARKES Council continued Peak Hill 2869 Frazer Court Hostel

2 Frazer Ave

6869 1400

10 10

44 Brookview St

6892 1051

9

9

TF

13289

1 Hinkler St

6891 3100

12 12

TF

18849

6559 8777

106 52 59 59

13632

Trundle 2875 Trundle Multi Purpose Service

Tullamore 2874 Tullamore Multi Purpose Service

PORT MACQUARIE-HASTINGS Council Laurieton 2443 Laurieton Lakeside Aged Care Residence 349 Ocean Dr Whiddon Laurieton

57 Peach Gr

1300 738 388

Bethany Aged Care Centre

2-6 Gray St

6583 7600

Emmaus

16 Colonel Barney Dr

6589 9800

Garden Village Port Macquarie

7 Garden Cr

6582 8923

Maryknoll Hostel

Lochinvar Pl

6584 1996

Mount Carmel House

Lochinvar Pl

6584 3449

Regis Port Macquarie

10 Sherwood Rd

WC

TF C D TF

Port Macquarie 2444

RSL LifeCare Arthur Blackburn VC Gardens  821 Ocean Dr

1300 998 100 5534 2600 1300 290 598

68 116 142 42 21 100 80 68 63 110

64 116 105 s 42 s 21 100 80 68 63 s 110 s

Sienna Grange Aged Care

32 John Oxley Dr

St Agnes Hostel

Lochinvar Pl

Uniting Mingaletta Port Macquarie

7 Sherwood Rd

1800 864 846

142A Cameron St

6585 2811

139 77

1300 998 100

150 90

6583 3811

Wauchope 2446 Bundaleer Care Services

PORT STEPHENS Council

s

Dementia care available

13962

TF D TF C TF C

C

12979

106 13264 13821 12959 13494

F F D TF TF F TF DT

13496 46-47, 79 13822 20779

H H H

42 21088 13493 29, 61 20223

H Note 1

TF

14340

Corlette 2315 Regis Port Stephens

40 Bagnall Beach Rd

D TF

Fingal Bay 2315 Bill King Aged Care Facility

44 Farm Rd

4981 1611

52

15 Sturgeon St North

4980 0000

80 80

C

1800 864 846

60 60

CDT

Raymond Terrace 2324 Opal Raymond Terrace Gardens

s

Salamander Bay 2317 Uniting Salamander Bay

4 Muller St

Shoal Bay 2315 Harbourside Haven Nursing Home/Hostel 89A Shoal Bay Rd

4984 1811

151

s

41 41

s

Tanilba Bay 2319 Calvary Tanilba Shores Retirement Com'ty 71 Tanilba Ave Note: 1. Secure dementia beds available early 2020

1800 222 000

46-47, 79 12910

C D TF

C

TF

13911

H CALD

g

IBC, OBC 13139

H

29, 61 13249

F

H

14333

TF

H

13909

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

P

QUEANBEYAN-PALERANG  to SHOALHAVEN PHONE (02)

s W C DT F b gH

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REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

195

1st time user? See page 150

DPS Advertisement Web Page Reference ID

QUEANBEYAN-PALERANG Council Braidwood 2622 Braidwood Multi Purpose Service

73 Monkittee St

4842 9000

27 15

s

1300 275 227

85 85 118 46 46

s

s

s

Queanbeyan 2620 BaptistCare George Forbes House

Cnr Collett & Erin Sts

Heritage Queanbeyan

7 Campbell St

Warrigal Queanbeyan

111 Campbell St

6297 1811 1800 927 744

Dementia care available

D TF D TF

13380

11, 216 13576 13577 13373

H

RICHMOND VALLEY Council Casino 2470 Southern Cross Care St Michael's Res AC 62 Centre St

1800 870 427

Whiddon Casino

Gitana St

1300 738 388

30 30 73 73 64 24

63 Surry St

1300 275 227

45 45

4235 7600

151 95

2 Pine St

1800 927 744

149 89

5 Rowland Ave

1800 927 744

40 40

C

14033

50 Harbour Blvd

1800 927 744

128 128 s

C D TF b

19894

7-23 Wallaroo Dr

1800 864 846

100 100

1 Arcadia St

1800 927 744

100

130 The Wool Rd

1800 181 959

50 50

Richmond Lodge

67 Barker St

6662 1937

Coraki 2471 BaptistCare Mid Richmond Centre

SHELLHARBOUR Council

C D TF D TF C TF

73 13740

C D TF

11, 216 12984

D TF

17865

12986 13922

Albion Park 2527 Warrigal Albion Park

95 Daintree Dr

Albion Park Rail 2527 Warrigal Albion Park Rail

Mount Warrigal 2528 Warrigal Mt Warrigal

C D TF b g

s

Shell Cove 2529 Warrigal Shell Cove

Shellharbour 2529 Uniting Elanora Shellharbour

T

Warilla 2528 Warrigal Warilla

Dutch, Italian, Macedonian

SHOALHAVEN Council

29, 61 19992

H Note 1

D TF b g

13664

13699

Basin View 2540 RFBI Basin View Masonic Village

W

Berry 2535 Bupa Berry

10 Victoria St

4429 6100

RFBI Berry Masonic Village

41 Albany St

1800 181 959

106 40 40

43 Brinawarr St

4429 1200

60 6

976 Culburra Rd

13 44 78

78 40

130 Princes Hwy

13 44 78

141 101 s 123 123 s 21 19 s

Bomaderry 2541 Opal Shoalhaven

s

Culburra Beach 2540 IRT Culburra Beach

Milton 2538 IRT Sarah Claydon

North Nowra 2541 Fresh Hope Care Clelland Lodge

201 Illaroo Rd

1800 005 484

Rose Mumbler Village

55 Judith Dr

4428 9400

Note: 1. Croatian, Greek, Italian, Macedonian, Portuguese, Serbian

T

b

C

TF DT b

C

TF

192D 19887

T

CALD

g

D TF C D TF

26 13616

H

s

W

26 13811

H

IBC, OBC 13333

H

161D 14230

H

161D 13531 104 13511

g

ATSI

13298

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

196

SHOALHAVEN continued  to  SNOWY VALLEYS PHONE (02)

s W C DT F b gH

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P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

www.Ag edCareGuide.com.au

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

SHOALHAVEN Council continued Nowra 2541

Uniting Osborne House Nowra

54-60 Osborne St

1800 864 846

Uniting Osborne Nowra

54-60 Osborne St

1800 864 846

79 79 s 68 60 107 107 s 29

189 Old Southern Rd

1300 111 278

64 2

Cnr Meriton St & Loralyn Ave

13 44 78

89 81

s

D

H

161D 13746

18 Iverison Rd

4441 1666

70 70

s

D TF

H

13608

100 The Wool Rd

4443 0077

126

IRT Greenwell Gardens

4 Brereton St

RSL LifeCare Jonathan Rogers GC House 124 Wallace St

13 44 78 4422 4488

South Nowra 2541 Anglicare Jean Ross House

DT C D TF D D F

Sussex Inlet 2540 Inasmuch Community Residential AC

Worrowing Heights 2540 Coastal Waters Aged Care

H

TF

St Georges Basin 2540 IRT St Georges Basin

H H

SINGLETON Council

161D 13148 18782 29, 61 21329 29, 61 13756 IFC-1, 55 13874

TF

8-9 14337

F TF

14235

Singleton 2330 Calvary Cooinda Retirement Community 42 Bathurst St Mercy Services Residential Aged Care

1800 222 000

34 34 44 7

24 Combo Lane

6572 2499

Uniting Alroy House Singleton

128 Blaxland Ave

1800 864 846

Uniting Elizabeth Gates Singleton

128 Blaxland Ave

1800 864 846

49 49 35 19

7 Jindalee St

6456 3039

14 14

126-128 Wellington St

6458 5777

10 10 32 32

s

C

Singleton Heights 2330

CDT C T

SNOWY MONARO Council

H

13790 29, 61 12975 Dementia care available  29, 61 13179

Berridale 2628 Snowy River Hostel

Bombala 2632 Bombala Multi Purpose Service

Southern Cross Care Currawarna Res AC 1 Joseph St

1800 870 427

s

C

Cooma 2630

F

13571

TF

19202

F

73 13623

TF

13754

F

13516

TF

13464

6452 1669

72 20 40 40

s s

6459 8000

10 10

s

6941 4333

19 19

TF

18924

Albury St

6948 9600

32 32

TF

13017

Bupa Tumut

112 Lambie St

6947 2844

27-29 Carey St

1800 225 474

TF

192D 13089

Catholic Healthcare Blakeney Lodge

99 30 26

Sir William Hudson Memorial Centre

8 Fachin Ave

6452 3588

Yallambee Lodge Cooma

1 Binalong St 15 Craigie St

Delegate 2633 Delegate Multi Purpose Service

SNOWY VALLEYS Council

C C

Batlow 2730 Batlow-Adelong Multi Purpose Service 61-81 Pioneer St

Tumbarumba 2653 Tumbarumba Multi Purpose Service

Tumut 2720

F

32D 13299

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

TAMWORTH  to TWEED PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

197

1st time user? See page 150

DPS Advertisement Web Page Reference ID

TAMWORTH Council Barraba 2347

TF T

18860

6782 1563

16 16 21 21

6785 4000

40 40

TF

13044

52 Churchill Dr

1800 181 959

87 87

D TF b

Uniting Albas Lodge Tamworth

Cnr Tribe & Peel Sts

1800 864 846

Uniting McKay House Tamworth

Cnr Tribe & Peel Sts

1800 864 846

60 60 61 7

Aveo Freedom Aged Care Tamworth

51 Marius St

Bupa Tamworth

68-74 Bligh St

Nazareth House Tamworth

80-104 Manilla Rd

RFBI Tamworth Masonic Village

14-16 Kitchener St

P 55 55 6764 6300 105 6761 8755 90 90 1800 181 959 62 62

Barraba Multi Purpose Service

Edward St

6782 2500

Richardson House

24 Gotha St 112 Court St

Manilla 2346 Manilla Hospital & Health Service

Moonbi 2353 RFBI Moonbi Masonic Village

North Tamworth 2340

DT CDT

Tamworth 2340 9190 6626

13047

26 13604

H

29, 61 13926 29, 61 13024

H Note 1 

sWC D TF TF D TF s DT b

99 20926 192D 12993 52 13568 26 13605

Welcome to a place to be yourself. Freedom Tamworth, 51-61 Marius St, Tamworth FreedomCareCommunities.com.au or Call (02) 6690 2100

TEMORA Council Temora 2666 Whiddon Temora

180 Kitchener Rd

1300 738 388

76 76

TENTERFIELD Council

C D TF

13143

C D TF F

14219

Tenterfield 2372 Haddington Nursing Home

126 Duncan St

6736 4444

Millrace Hostel

422 Rouse St

6736 2622

46 23 36 36

45 Beaury St

6634 1600

18

6678 1221

P 88 90 40 103 40

Urbenville 2475 Urbenville Multi Purpose Service

s s

13725 13356

TWEED Council Banora Point 2486 Aveo Freedom Aged Care Banora Point 2-4 Terranora Rd Bolton Clarke Darlington, Banora Point 126 Leisure Dr

1300 076 566

Bolton Clarke Winders, Banora Point

26 Winders Pl

1300 076 566

Bupa Banora Point

18 Ballymore Ct

(07) 5506 3100

Southern Cross Care St Martha's RAC

3-7 Leisure Dr

1800 870 427

88 90 40 40

sWC D TF sW D TF F C TF s TF

Note: 1. SL-HCC see Supported & Assisted Living table on page 202, pets welcome; dementia & respite care available

Note 1 

H H H

99 18012 13106 13633 192D 13116 73 12919

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs TWEED continued  to  UPPER LACHLAN PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

198

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

TWEED Council continued Kingscliff 2487 1800 864 846

112 52 70 70

Uniting Kingscliff

24A Kingscliff St

Feros Village Wommin Bay

McKissock Dr

6674 4177

Greenhills Lodge

437 Tweed Valley Way

6672 3435

Heritage Lodge Aged Care

194-198 Byangum Rd

5631 1200

Opal Murwillumbah

Ingram Pl

6670 9700

44 44 109 91 86 12

41-51 Ballina St

6676 0122

151

Murwillumbah 2484

s s s

Pottsville 2489 Bupa Pottsville Beach

Opal Florence Tower

7-9 Florence Pl

Tweed Heads South 2486 Raffles Aged Care  Southern Cross Care St Joseph's RAC

29, 61 13243

TF TF C D TF

13042

C

Tweed Heads 2485 Aveo Freedom Aged Care Tweed Heads 1-3 Soorley St

C D TF CD

13081

13883 CALD

g

TF

P 72 72 s WC D TF (07) 5590 2800 120 120 D F

192D 19237 Note 1 

6678 1221

W

Peregrine Dr, Off 2 Falcon Way (07) 5506 1200 1-9 Blundell Blvd

1800 870 427

Bangalor Retreat

27 Stott St

(07) 5599 9803

Opal Tweed Heads

Carramar Dr

(07) 5599 6900

T

98 80 s 101 101

TF D TF

101 101 111 42

D TF D TF

Tweed Heads West 2485

IBC, OBC 12999

CALD

g

99 18010 IBC, OBC 18792 13246

g

H

73 12904

H

64D 14010 CALD

IBC, OBC 13087

Welcome to a place to be yourself. Freedom Tweed Heads, 1-3 Soorley St, Tweed Heads FreedomCareCommunities.com.au or Call (07) 3223 3838

UPPER HUNTER Council Merriwa 2329 Mackenzie St

6532 5000

15 15

6-10 Haydon St

6546 6668

25 25

HammondCare RC Scone (Strathearn Village)  2-4 Stafford St

1800 776 112

HammondCare RC Strathearn House

75 Gundy Rd

Merriwa Multi Purpose Service

TF

18593

s

TF

13442

s

TF D TF

13737

1800 776 112

63 47 32 28

71 Laggan Rd

4832 2437

45 36

s

C D TF

49-53 Bunnaby St

4840 2167

23 21

Murrurundi 2338 Murravale Retirement Home

Scone 2337

UPPER LACHLAN Council

H

21552

Crookwell 2583 Viewhaven Lodge

Taralga 2580 Phillip RH Chalker Sunset Lodge

Note: 1. SL-HCC see Supported & Assisted Living table on page 202, pets welcome; dementia & respite care available

C

TF

12922

H

13382

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

URALLA  to WENTWORTH PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

199

1st time user? See page 150

DPS Advertisement Web Page Reference ID

URALLA Council Bundarra 2359 Grace Munro Aged Care Centre

2 Thunderbolts Way

6723 7008

11 11

39 King St

6778 5145

36 36

s

C

75 44 76 83 148 60

s

F

13812

TF

13050

D TF D TF CDT C D TF D TF C D TF

11, 216 14232

Uralla 2358 McMaugh Gardens Aged Care Centre

WAGGA WAGGA Council Wagga Wagga 2650 BaptistCare Caloola Centre

Suite 1, Plumpton Rd

Gumleigh Gardens Aged Care

29-35 Shaw St

1300 275 227 6931 0409

Loreto Home of Compassion

33 Bardia St

6971 5715

RSL LifeCare Remembrance Village

50-56 McKell Ave

6925 5717

The Haven

156 Bourke St

6925 5500

The Mary Potter Nursing Home

Lewisham Ave

6932 3011

PAC Walcha

2E Hill St

6777 4400

Walcha Multi Purpose Service

11F Middle St

62 Walgett St

WALCHA Council

44 17 83 s 132 s 60 s

H

13660 13806 13308 32D 13584 13921

Walcha 2354 6777 4200

31 31 15 15

s

6756 4800

10 8

s

6829 9999

20 20

s

8 8

17 13523

WALGETT Council

TF

18939

TF

18901

TF

18848

TF b

12902

TF

13898

TF

14222

F

13053

Collarenebri 2833 Collarenebri Multi Purpose Service

Lightning Ridge 2834 Lightning Ridge Multi Purpose Service Pandora St

Walgett 2832 Walgett Multi Purpose Service

141 Fox St

6828 6000

Whiddon Walgett

116 Fox St

1300 738 388

C

8

18956

WARREN Council Warren 2824 Warren Multi Purpose Service

Doctor Kater Dr

6847 7200

30 30

5-9 Macquarie St

6843 4100

13 7

111-135 Martin St

6377 9100

20 16

s

12-14 Neate St

6842 0888

78 1

s

Cnr Digilah & Wallaroo Sts

6370 3000

25 19

Sullivan St

6349 1700

34 30

s

C

TF

14307

03 5027 3384

65 65

s

C D TF

13286

WARRUMBUNGLE Council

s

Baradine 2396 Baradine Multi Purpose Service

Coolah 2843 Coolah Multi Purpose Service

Coonabarabran 2357 Cooinda Aged Care Facility

Dunedoo 2844 Dunedoo Multi Purpose Service

C D TF b

14237 13055

WEDDIN Council Grenfell 2810 Grenfell Multi Purpose Service

WENTWORTH Council Wentworth 2648 Murray House Wentworth Aged Care

31-37 Murray St

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs WOLLONGONG  to  YASS VALLEY PHONE (02)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

200

Notes 

1st time user? See page 150

DPS Advertisement Web Page Reference ID

WOLLONGONG Council Berkeley 2506 Catholic Healthcare St Mary's RAC

211 Northcliffe Dr

1800 225 474

32 2

91 Bridge St

1800 927 744

60

F

Coniston 2500 Warrigal Coniston

CD

Corrimal 2518 Illawarra Diggers Aged & Com'ty Care Res 8 Blundell Pde

4225 4700

Dapto 2530 Anglicare St Lukes Residential Care

4 Lindsay Evans Pl

105 105 s

1300 111 278

44 44

F

Estia Health Figtree

12 Suttor Pl

4271 6855

Greenhill Hillside

190 Princes Hwy

4239 5400

Greenhill Manor

190 Princes Hwy

4239 5400

Hillside at Figtree

190 Princes Hwy

4239 5400

120 81 101 101 81 70

1800 776 112

T

DT

19119

13 44 78

160 160 s

D

25 Quarry St

13 44 78

40 40

DT

1A Railway Cr

4291 3000

44 44

D TF

74-80 Caldwell Ave

13 44 78

100 100 s

D TF

161D 21062

s

TF

104 13510 32D 13084

s

DT D TF DT D TF

Port Kembla 2505 Stanwell Park 2508

W

s

Tarrawanna 2518 Thirroul 2515 10 Tasman Pde

1800 005 484

34 16

Catholic Healthcare Villa Maria Ctr

15A Blackman Pde

1800 225 474

Marco Polo Unanderra Care Services

70 Waples Rd

4272 7700

Uniting Farmborough Unanderra

91 Waples Rd

1800 864 846

96 96 166 86 108

Unanderra 2526

Warrawong 2502 1 Eyre Pl

4276 3212

100 100 s

IRT Diment Towers

39-45 Staff St

13 44 78

IRT Links Seaside

1 Ross St

13 44 78

63 62 s 153 153 s

Multicultural Aged Care Illawarra

160-160D 13110

90 90

William Beach Gardens at IRT Kanahooka 286 Kanahooka Rd

Fresh Hope Care McCauley Lodge

IFC-1, 55 14263

38400

Kanahooka 2530

IRT Tarrawanna

H

F D TF TF

HammondCare Residential Care Horsley 116 Shone Ave

Kennett Home

14289 59 13129

F

Horsley 2530

IRT Five Islands

Macedonian

g

D TF

Figtree 2525

32D 13307

H

Wollongong 2500

Woonona 2517 Anglicare Eileen Armstrong House

20 Alice St

1300 111 278

IRT Woonona

4 Popes Rd

13 44 78

Marco Polo Woonona Care Services

11 Watergum Way

4222 9500

RSL LifeCare Thomas Eccles Gardens

26 Mount St

6226 1899

Yass Valley Aged Care Ltd

41 Castor St

6226 2030

19725

H

W

D TF

60 201 142 s W 168 159

D TF D F D F

YASS VALLEY Council

20134

161D 13073 161D 12906

H

g

13351

CALD, European, Italian, LGBTIQ 13587

H

29, 61 13919 14297

H H

161D 14202 161D 19168 IFC-1, 55 13244

H

161D 13120

H

13379

20784

Yass 2582 82 82 65 61

s

D TF C F

13381

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

P

ACT PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

ACT Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

201

1st time user See page 150

DPS Advertisement Web Page Reference ID

ACT Council Ainslie 2602 Goodwin Village Ainslie

35 Bonney St

6175 5006

108 108 s

W

D TF

H

201, 240 12856

2 Joy Cummings Pl

13 44 78

100 100 s

W

D TF

H

161D 19424

100 100

W

D TF

H

101 18213

Belconnen 2617 IRT Kangara Waters

Bruce 2617 Calvary Haydon Retirement Community 2 Jaeger Cct

1800 222 000

Calwell 2905 Bupa Calwell

43 Were St

6298 5200

2 White Cr

1800 870 427

144

TF

192D 20639

D TF

73 19279 12846

Campbell 2612 Southern Cross Care Campbell RAC

40 40

Curtin 2605 38 Theodore St

6285 1917

115 115 s

C D TF

George Sautelle House

22 Marshall St

5109 2000

Pines Living

272 Beasley St

6196 8000

64 64 s 130 110

TF T

RSL LifeCare Fred Ward Gardens

Farrer 2607

Garran 2605 Southern Cross Care Ozanam RAC

70 70

D TF

H

73 12863

200 Woodcock Dr

1800 864 846

80 76

D

H

29, 61 21375

77 Athllon Dr

1300 535 000 P 380

45 Blaxland Cr

1300 275 227

160 160 s

138 Hardwick Cr

1800 181 959

53 53

Holt 2615 RFBI Holt Masonic Village

Hughes 2605 6283 4999

176 176 s

48 Archibald St

6247 3988

RSL LifeCare Sir Leslie Morshead Manor 26 Archibald St

6263 9500

114 32 79 79

Lyneham 2602 Canberra Aged Care Note: 1. Site undergoing redevelopment

2.  New development due for completion mid 2020

‘I choose award-winning residential care.’

W

s

H Note 2 

D TF

D TF C D TF C TF

103 38373 11, 216 20428

TF b

s

95 Groom St

PAC Canberra St Andrew's Village

TF b

C

Griffith 2603 BaptistCare Griffith

20838

1800 870 427

Greenway 2900 LDK Seniors' Living - Greenway Views

201, 240 12858

7 Boake Pl

Gordon 2906 Uniting Amala Gordon

H Note 1  H

H

26 12842

H

17 12852 12843

g H CALD

12845

Committed to quality of life for all, in modern, comfortable environs. • Beds for low-means residents • Dementia Support Units AINSLIE

MONASH

FARRER

GOODWIN.ORG.AU (02) 6175 5192

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

202

www.Ag edCareGuide.com.au

P

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

ACT Aged Care Homes listed by Councils (LGAs) and then Suburbs ACT

Notes 

PHONE (02)

1st time user See page 150

DPS Advertisement Web Page Reference ID

ACT Council continued Monash 2904 David Harper House/Ralph Cartwright Ctr 15 & 27 Cockcroft Ave

6175 5192

170 149 s

W

D TF

169 64 67 67

W

D TF C D TF

Narrabundah 2604 Jindalee Aged Care Residence

277 Goyder St

6239 6800

Mountain View Aged Care Centre

301 Goyder St

6295 1044

Page 2614 RSL LifeCare Bill McKenzie Gardens

23 Burkitt St

6123 9000

Villaggio Sant' Antonio Residential AC

35 Burkitt St

6255 1794

137 136 83 79 s

Red Hill 2603

D TF D TF

12844 106 12862

g H CALD g H CALD

111 Carnegie Cr

1300 275 227

65 65

s

C

Adria Village

89 Fremantle Dr

6288 0198

Bupa Stirling

41 Fremantle Dr

6287 0200

40 40 144

s

D TF C TF

H 

Uniting Eabrai Weston

12 Namatjira Dr

1800 864 846

Uniting Mirinjani Weston (HC)

15 Conder St

1800 864 846

s

DT

H

Uniting Mirinjani Weston (LC)

11 Namatjira Dr

1800 864 846

21 21 62 62 124 62

Stirling 2611

Weston 2611

s

PHONE (02)

T

11, 216 12841 56 12857 192D 20135 29, 61 12861 29, 61 12848 29, 61 12851

Aveo Freedom Aged Care Banora Point

2-4 Terranora Rd

Banora Point 2486

6678 1221

88

Aveo Freedom Aged Care Coffs Harbour

92 Taloumbi Rd

Coffs Harbour 2450

6678 1221

50

Aveo Freedom Aged Care Tamworth

51 Marius St

Tamworth 2340

9190 6626

55

Aveo Freedom Aged Care Tweed Heads

1-3 Soorley St

Tweed Heads 2485

6678 1221

72

Group Homes Australia Caringbah

Irrubel Rd

Caringbah 2229 1300 015 406 10

Group Homes Australia Hunters Hill

29 Earl St

Hunters Hill 2110 1300 015 406 10

Group Homes Australia Northern Beaches

98 Alameda Way

Warriewood 2102 1300 015 406

8

Group Homes Australia Rose Bay

685 New South Head Rd

Rose Bay 2029 1300 015 406

8

Group Homes Australia St Ives

Various locations in

St Ives 2075 1300 015 406

8

Group Homes Australia Vaucluse

111 New South Head Rd

Vaucluse 2030 1300 015 406

8

Group Homes Australia Waverley

46 Carrington Rd

Opal Endeavour Assisted Living Apartments

79 Hawkesbury Rd

Opal Hillside Assisted Living Apartments

3 Violet Town Rd

Sunrise Supported Living Forster/Tuncurry

11A Chapmans Rd

The Palazzo

5 Mary St

Waverley 2024 1300 015 406

12864

TF

C

Supported & Assisted Living (Advertisers only)

12849

Sup por 24/ ted Liv 7 Em ing 24 / ergen Total cy 7S Com uperv Call isor mu Dom nity F acil es On tic Serv ities Site ice Pur Resta s cha u ran t Reg se iste r e Ren d Nu rse tal Sm all P ets We lcom e

BaptistCare Carey Gardens

201, 240 12860

H

8

Springwood 2777

4754 6000

62

Mount Hutton 2290

4904 0100

47

Tuncurry 2428

5528 5000

78

Drummoyne 2047 1800 722 522 16

9999999 9999999 9999999 9999999 9999 9 9999 9 9999 9 9999 9 9999 9 99 9 9 99 9 9 9 99 99 9999 99 9999999 9 9999

9 9 9 9 9 9 9 9 9 9 9 9 9 9

DPS Web Advert Page ID

99

18012

99

19609

99

20926

99

18010

133

38991

133

38891

133

21161

133

21162

133

20225

133

22044

133

22045

IBC, OBC

21242

IBC, OBC

21241

94

18996

51

22161

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  HCC  Home Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

Advertisers only listed below. All extra service providers are also listed in the directory on pages 151–202 PHONE (02)

62 Advantaged Care at Bondi Waters 47-51 O'Brien St Bondi Beach 2026 9365 9365 53 Advantaged Care at Georges Manor 111 Bellevue Ave Georges Hall 2198 8713 0800 143 Advantaged Care at Prestons Lodge 18 Melaleuca Pl Prestons 2170 8763 8333 132 Anglican Care Scenic Lodge Merewether 251 Scenic Dr Merewether 2291 1800 733 553 55 Anglicare Dorothy Boyt House 31 Raglan St Malabar 2036 1300 111 278 62 BaptistCare Griffith 45 Blaxland Cr Griffith 2603 1300 275 227 160 BaptistCare Shalom Centre 159-165 Balaclava Rd Macquarie Park 2113 1300 275 227 163 Bayswater Gardens 65 St Albans St Abbotsford 2046 9712 0100 85 Bella Vista Gardens 16 Fairway Dr Norwest 2153 9672 6155 142 Blacktown Aged Care 190 Stephen St Blacktown 2148 9622 1966 134 Calvary Haydon Retirement Community 2 Jaeger Cct Bruce 2617 1800 222 000 100 David Harper House/Ralph Cartwright Centre 15 & 27 Cockcroft Ave Monash 2904 6175 5192 170 Elizabeth Jenkins Place Aged Care Centre 8 Homestead Ave Collaroy 2097 9454 0400 126 Ferndale Gardens Aged Care Facility 33 Jersey Ave Mortdale 2223 9570 5555 136 Goodwin Village Ainslie 35 Bonney St Ainslie 2602 6175 5006 108 Huntingdon Gardens Aged Care Facility 1-11 Connemarra St Bexley 2207 8080 3850 171 IRT Kangara Waters 2 Joy Cummings Pl Belconnen 2617 13 44 78 100 IRT Links Seaside 1 Ross St Wollongong 2500 13 44 78 153 IRT Sarah Claydon 130 Princes Hwy Milton 2538 13 44 78 141 IRT Woonona 4 Popes Rd Woonona 2517 13 44 78 201 Lansdowne Gardens 11 Manns Ave Neutral Bay 2089 9953 0000 91 Mareeba Aged Care 6 Rannoch Ave Maclean 2463 6645 2966 118 Mark Moran Little Bay 1420 Anzac Pde Little Bay 2036 8197 6100 155 Mark Moran Vaucluse  Cnr Old South Head Rd & Laguna St Vaucluse 2030 9366 7000 91 Minchinbury Manor  Cnr John St & Rupertswood Rd Rooty Hill 2766 9832 5800 144 Moran Engadine 99 Caldarra Ave Engadine 2233 9548 7777 156 Moran Kellyville 35 Goodison St North Kellyville 2155 9881 4222 122 Moran Sylvania 29 Sylvania Rd Sylvania 2224 9532 6222 181 Opal Coffs Harbour 50 Lakes Dr Coffs Harbour 2450 6659 4800 123 Opal Florence Tower 7-9 Florence Pl Tweed Heads 2485 (07) 5590 2800 120 Opal Lourdes 95 Stanhope Rd Killara 2071 8467 3200 83 Opal Windward Manor 2 Windward Pde Chiswick 2046 9370 0600 114 Redleaf Manor Aged Care 16 Flavelle St Concord 2137 8762 6000 116 Residential Care by Montefiore Randwick 36 Dangar St Randwick 2031 1800 978 711 276 RFBI Basin View Masonic Village 130 The Wool Rd Basin View 2540 1800 181 959 50 Seven Hills Aged Care 1 Crews Rd Seven Hills 2147 9624 1088 104 St Brigid's Green 220 Maroubra Rd Maroubra 2035 8097 1775 66 St Patrick's Green 40 Chapel St Kogarah 2217 9097 9175 97 St Vincent's Care Services Edgecliff 2-6 Albert St Edgecliff 2027 1800 778 767 39 Tallwoods Corner Aged Care Service 1 Myra St Wahroonga 2076 9847 3888 76 William Cape Gardens 40 Pearce Rd Kanwal 2259 4392 4111 121

Advantaged Care at Barden Lodge

Note: 1. Pages 155, 159, 169, 175, 178

11 Barden Rd

Barden Ridge 2234 9532 2888

203

s W C DT F b H

of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e

see page 150 a for definitions 

Size

Aged Care Homes with Extra Services

NSW & ACT 2020

Note 1 TF Note 1 DTF Note 1 DTF Note 1 DTF W TF W TF 160 s W DTF W C DTF 85 s W DTF 126 s W DTF H 42 W TF b 100 W DTF H 149 s W DTF 118 W DTF H 106 W DTF 108 s W DTF 113 W DTF 100 s W DTF 153 s W DTF 101 s W DTF

62 W 53 W 143 sW 100 sW 55

142 sW D F 79 s W DTF 80 s W DTF 155 s W DTF 91 s W DTF 100 W C DTF 156 W DTF 120 W DT 181 W DTF 123 s W C DTF 120 W DTF 35 W F 107

W DTF W DTF 276 s W DTF 50 W T bH 14 W TF b 66 W DTF 92 WCD F 37 sW TF 66 sW TF 103 s W DTF

DPS

Advert Web Page ID 20178 19822 18495 20741 105 19866

IFC-1, 55 14250 11, 216 20428 11, 216 13360 193D 21234 193D 20237 84 13259 101 18213 201, 240 12860 106 20564 5, 77 14291 201, 240 12856 5, 77 14265 161D 19424 161D 19168 161D 13531 161D 13120 193D 18963 63 13007 33D 18531 33D 20480 152 14208 49 20009 49 18876 49 18875 IBC, OBC 18791 IBC, OBC 18792 IBC, OBC 13378 IBC, OBC 19827 8-9 18292 88 18212 26 13811 84 13757 87 20017 87 20740 38 13502 163 19282 193D 18120


NSW & ACT 2020

204

Type

Adelene Retirement Village

Adria Village

Adria Village

Allity

Riverwood Retirement Living

West Albury

Anglican Care

Alum View Retirement Living

Bulahdelah

Buchanan Court Retirement Living

Merewether

VILLAGE

56 12857

Carey Bay Mount Hutton Tenambit Taree

Caddens Village

Caddens

Donald Robinson Village

Kirrawee

Flinders Village

Castle Hill

Glenhaven Green

Glenhaven

Goodwin Village

Woollahra

Gordon Village

Gordon

Hopetoun Village

Castle Hill

Kilvinton Village

Castle Hill

Lemongrove Gardens Village Mary Andrews Village

Penrith South Hurstville

Mowll Village

Castle Hill

Nuffield Village

Castle Hill

Oran Park Village

Oran Park

Rohini Village

Turramurra

Rooty Hill Village

Rooty Hill

St Davids Village

Forestville

St Johns Village

Glebe

St Lukes Village

Dapto

St Stephens Village

Penrith

The Ponds Village

The Ponds

Warriewood Brook

Warriewood

Warrina Village Woodberry Village Australian Unity Independent & Assisted Living

98 12955

Stirling 6288 0198

Carey Bay Retirement Living

Storm Retirement Living

Castle Hill Winston Hills

Woolooware Shores

Taren Point

Constitution Hill Retirement Community

Northmead

Elderslee Retirement Community

Bateau Bay

Greglea Retirement Community

Penshurst

Karagi Court Retirement Community

Bateau Bay

Kiah Lodge Retirement Community

Bateau Bay

Lifestyle Manor Retirement Community Mt Eymard Retirement Community

Bondi Bowral

Sienna Grange Retirement Community

Port Macquarie

The Governor's Retirement Community

Port Macquarie

* This section only includes organisations who have chosen to advertise 

DPS Web Notes Advert Page ID

Wyoming 4325 3693

Booragul

Northwood Retirement Living

Fees/Costs

PHONE (02)

CA Brown Retirement Living Greenmount Gardens Retirement Living

Anglicare

AREA

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation* ADELENE RETIREMENT VILLAGE  to  ABCD continued  to ABCD AUSTRALIAN UNITY INDEPENDENT & ASSISTED LIVING ORGANISATION Adelene Retirement Village

www.Ag edCareGuide.com.au

9 999 999 9 9999 9 6023 9700 9 9999 9 1800 733 553 9 9 9 1800 733 553 99 9 9 9 1800 733 553 9 99 99 9 1800 733 553 9 99 99 9 1800 733 553 9 99 9999 1800 733 553 9 9 9 1800 733 553 9 99 9 1300 111 278 9 999 99 1300 111 278 9 9 9 9 1300 111 278 99 99 9 9 1300 111 278 9 9 9 9 1300 111 278 9 9 9 9 9 1300 111 278 9 999 9 1300 111 278 99 99 9 9 1300 111 278 99 99 99 1300 111 278 9 99 9 9 1300 111 278 9 99 9 9 1300 111 278 99 99 9 9 1300 111 278 99 99 9 9 1300 111 278 9 99 9 9 1300 111 278 99 9 9 9 1300 111 278 99 999 9  1300 111 278 99 99 9 9 1300 111 278 9 9 9 9 1300 111 278 99 99 9 9 1300 111 278 99 9 9 9 1300 111 278 9 999 9 9 1300 111 278 9 99 9 9 1300 111 278 9 99 99 1300 111 278 99 99 9 9 1300 111 278 9 99 9 9 1300 294 519 9 9999 99 1300 899 301 9 9 9 99 9579 6444 9999 9 99 1300 899 301 9 9 9 99 1300 899 301 9 9 9 99 9971 8035 9 99 99 0428 164 087 9 99 99 99 1300 899 759 9 999 99 1300 149 290 9 99 9 99

Definitions see page 140 -141 

8-9 19950 105 21934 105 19967 105 21499 105 13486 105 22063 105 21190 105 19513 IFC-1, 55 20621 IFC-1, 55 14349 IFC-1, 55 13461 IFC-1, 55 18959 IFC-1, 55 13482 IFC-1, 55 38967 IFC-1, 55 13509 IFC-1, 55 13203 IFC-1, 55 38973 IFC-1, 55 13640 IFC-1, 55 13277 IFC-1, 55 13216 IFC-1, 55 19886 IFC-1, 55 13466 IFC-1, 55 38966 IFC-1, 55 13484 IFC-1, 55 13485 IFC-1, 55 13554 IFC-1, 55 13483 IFC-1, 55 20622 IFC-1, 55 18958 IFC-1, 55 13229 IFC-1, 55 12954 IFC-1, 55 14261 42 20664 42 12874 42 12887 42 12886 42 12885 42 18987 42 12895 42 18988 42 18986

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NSW & ACT 2020

ORGANISATION Australian Unity Independent & Assisted Living continued Aveo Retirement Living

VILLAGE

AREA

PHONE (02)

99 19457

Banora Point Bayview Bella Vista Camden South

Fernbank

St Ives

Heydon Grove Independent Living Units Island Point

Mosman St Georges Basin

Lindfield Gardens

East Lindfield

Maple Grove

Casula

Minkara Resort

Bayview

Mountain View

Murwillumbah

Newcastle

Shortland

Peninsula Gardens

Bayview

Pittwater Palms

Avalon Beach

The Manors of Mosman

Mosman

Aminya Village

Baulkham Hills

Angus Bristow Village

Elderslie

Maranoa Village

Alstonville

The Gracewood Retirement Village Warena Village

Kellyville Bangor

Watermark

Wagga Wagga

Willandra Village

Macquarie Park

Buckland Retirement Village

Springwood

Lyndhurst Retirement Village

Springwood

Dalton Gardens

Ryde

Ephesus Retirement Community Haydon Village

Lambton Bruce

Mt Carmel Village

Maitland

Muswellbrook Village

Muswellbrook

Nazareth Village

Belmont North

St Francis Village

Eleebana

St Joseph's Village

Sandgate

St Luke's Village

Cooks Hill

Tanilba Shores Village

Tanilba Bay

Tours Terrace Village Catholic Healthcare

DPS Web Notes Advert Page ID

Banora Point

Camden Downs

Calvary Retirement Community

Fees/Costs

42 18990

Bella Vista

Buckland Aged Care Services

Features

Willandra Village & Bungalows Retirement Com'ty Cromer 1300 295 832 Bayview Gardens

BaptistCare NSW & ACT

Type

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation* AUSTRALIAN UNITY INDEPENDENT & ASSISTED LIVING cont'd ABCD continued  to ABCD to  CATHOLIC HEALTHCARE

205

Hamilton South

Aquinas Court Retirement Village

Springwood

Bishop McCabe Retirement Village

Towradgi

Charles O'Neill Retirement Village

Mona Vale

Emmaus Retirement Village

Kemps Creek

St Mary's Retirement Village

Berkeley

Note: 1. Stage one completed; further stages being constructed

9 9 99 99 6678 1221 9 99 99 9190 6626 9 9 99 99 9190 6626 9 99 99 9190 6626 9 99 99 9190 6626 9 9 99 9 9 9190 6626 9 9 9 99 4409 3328 9 99 99 9190 6626 9 9 99 99 9190 6626 9 99 99 9190 6626 9 9 999 99 6678 1221 9 9 9 99 4044 0887 9 9 99 Note 1  9190 6626 9 9 99 99 9190 6626 9 9 9 99 9190 6626 9 9 9 99 8896 3905 9 99999 9 4648 7170 9 9 9 9 9 6698 5718 9 99 9 9 1800 116 550 9 999 999 4658 0882 9 9 999 6925 8660 9 99 99 9346 1340 9 99 999 4752 2500 9 99 9 9 Note 2  4752 2500 9 99 9 9 Note 2  1800 222 000 9 99 9 9 1800 222 000 9 99 1800 222 000 9 999 99 1800 222 000 9 9 99 1800 222 000 9 999 99 1800 222 000 9 9 99 1800 222 000 9 9 99 1800 222 000 9 9 99 1800 222 000 9 99 1800 222 000 99 9 99 1800 222 000 9 99 1800 225 474 9 999 999 1800 225 474 9 9 9 999 1800 225 474 99 99 9 9 1800 225 474 9 999 999 1800 225 474 9 999 999

99 18576 99 22076 99 20525 99 18581 99 20527 99 20526 99 18578 99 13251 99 18575 99 21886 99 22077 99 18577 99 18579 99 18594 11, 216 13522 11, 216 20895 11, 216 19143 11, 216 20133 11, 216 13171 11, 216 21132 11, 216 13515 137 13166 137 13837 101 13318 101 12937 101 21350 101 21347 101 21346 101 21345 101 21348 101 13729 101 12936 101 21349 101 12938 32D 18569 32D 13884 32D 20811 32D 20808 32D 20809

2.  Fee for service home care available

* This section only includes organisations who have chosen to advertise 

Definitions see page 140 -141 

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206

www.Ag edCareGuide.com.au

Type

DPS Web Notes Advert Page ID

CATHOLIC HEALTHCARE continued  to IRT ORGANISATION Catholic Healthcare continued

VILLAGE

St Peter's Green Retirement Village

Dalpura Retirement Village

Wagga Wagga Norwest Coffs Harbour

Forestville Retirement Village

Forestville

Green Hills Retirement Village

East Maitland

Henley Brae Retirement Village Highfield Court Retirement Village Pendle Hill Retirement Village Tasman Court Retirement Village Farrer Village by Goodwin The Central by Goodwin

Mittagong Mayfield Pendle Hill Thirroul Farrer Crace

Village Ainslie

Ainslie

Village Monash

Monash

St Brigid's Green

Maroubra

St Patrick's Green

Kogarah

32D 20814 999 32D 20810 9 9 32D 20607 999 32D 39052 9 9 193D 21507 9 104 13769 99 104 20800 99 104 13767 9 9 104 20167 999 104 13768 9 9 104 13478 99 104 13766 99 9 9 Note 1  201, 240 12858 201, 240 21255 9 9 201, 240 12856 9 9 201, 240 12860 9 9 87 20017 99 87 20740 99

Caringbah

Caringbah 1300 015 406

See Supported and Assisted Living Table page 202

133 38991

Hunters Hill

Hunters Hill 1300 015 406

See Supported and Assisted Living Table page 202

133 38891

Northern Beaches

Warriewood 1300 015 406

See Supported and Assisted Living Table page 202

133 21161

Rose Bay 1300 015 406

See Supported and Assisted Living Table page 202

133 21162

St Ives 1300 015 406

See Supported and Assisted Living Table page 202

133 20225

Vaucluse

Vaucluse 1300 015 406

See Supported and Assisted Living Table page 202

133 22044

Waverley

Waverley 1300 015 406

See Supported and Assisted Living Table page 202

133 22045

Rose Bay St Ives

IRT

9 9999 99 99 9 1800 225 474 9 9999 1800 225 474 99 99 9672 6866 9 999 1800 005 484 9 9 1800 005 484 9 9 1800 005 484 99 999 1800 005 484 9 99 1800 005 484 99 99 1800 005 484 99 999 1800 005 484 99 9 5109 2000 9 999 6175 5057 9 99 6175 5006 9 9999 6175 5192 9 9999 8097 1775 9 9 999 9097 9175 9 9 999

Croydon

Cranbrook Residences

Group Homes Australia

Lane Cove North 1800 225 474

The Brighton Retirement Village

Fresh Hope Care

Greengate Property Group

PHONE (02)

Orange 1800 225 474

Cranbrook Care

Goodwin Aged Care Services

AREA

The Bailly Retirement Village The Haven Retirement Living

Fees/Costs

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

Birch Villa

Corrimal

13 44 78

Braeside

Keiraville

13 44 78

Culburra Beach

13 44 78

Dalmeny

13 44 78

Wollongong

13 44 78

Corrimal

13 44 78

Greenwell Gardens

Nowra

13 44 78

Harbourside

Kiama

13 44 78

Henry Brooks Estate at IRT Kanahooka

Kanahooka

13 44 78

Howard Court at IRT Pioneer Place

Wollongong

13 44 78

Belconnen

13 44 78

Wollongong

13 44 78

Campbelltown

13 44 78

Moruya

13 44 78

Wollongong

13 44 78

Peakhurst

13 44 78

Milton

13 44 78

Culburra Beach Dalmeny Diment Towers Edwina

Kangara Waters Links Seaside Macarthur Moruya Parkside at IRT Pioneer Place Peakhurst Sarah Claydon Note: 1. Undergoing redevelopment, Stage 2 selling off the plan now * This section only includes organisations who have chosen to advertise 

9 9 9 9 99 9 9 9 9 9 9 9 99 9 9 99 99

Definitions see page 140 -141 

9 9 999 99 99 9 99 9 999 9 99 99 999 999 99 99 99

9 9 9 9 9 9

161D 13092

9

161D 13161

9 9 9 99 9 9 9 9 9

161D 13151

9 9

161D 13133 161D 14230 161D 13228 161D 14202 161D 13108 161D 13148 161D 38993 161D 19424 161D 19168 161D 13072 161D 13718 161D 21489 161D 14043 161D 13531

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NSW & ACT 2020

Type

DPS Web Notes Advert Page ID

IRT continued  to RETIREAUSTRALIA ORGANISATION IRT continued

VILLAGE

Seaview St Georges Basin Tarrawanna Gardens The Clyde Thomas Holt Kilpatrick Court Thomas Holt Kirrawee Thomas Holt Stafford Court Towradgi Park Towradgi Park Lodge William Beach Gardens at IRT Kanahooka  Woolwich Woonona

LDK Seniors' Living

Greenway Views The Landings

Mark Moran Group

Vaucluse

Opal Aged Care

Endeavour Assisted Living Apartments Hillside

Peninsula Village

PHONE (02)

Woonona

13 44 78

St Georges Basin

13 44 78

9 9 9 999 Tarrawanna 13 44 78 9 9 Batemans Bay 13 44 78 9 9 Sutherland 9545 4799 9 9 Kirrawee 9545 4799 9 99 Jannali 9545 4799 9 9 Towradgi 13 44 78 99 9 Towradgi 13 44 78 9 9 Kanahooka 13 44 78 99 999 Woolwich 13 44 78 9 99 Woonona 13 44 78 99 99 Greenway 1300 535 000 9 99999 North Turramurra 1300 840 215 9 9999 Vaucluse 9366 7000 9 99 Mount Hutton 4904 0100 Mount Hutton 4904 0100 Morisset Park 1800 650 070

Cooinda Village Umina Beach

Umina Beach Umina Beach Ashfield

Beecroft Retirement Village

Beecroft

Bowral Retirement Village

Bowral

Burwood Kirk Apartments

Burwood

Chatswood Retirement Village Corowa Retirement Village

Hughes Chatswood Corowa

Drummoyne Retirement Village - Iona

Drummoyne

East Gosford Retirement Village

East Gosford

Marsfield Retirement Village

Eastwood

Roseville Retirement Village

Roseville

Stockton Retirement Village

Stockton

The Terraces Retirement Village West Wyalong Retirement Village Belrose Country Club Retirement Village Boambee Gardens Retirement Village Note:  1.  New development due for completion mid 2020

* This section only includes organisations who have chosen to advertise 

Paddington West Wyalong Belrose Toormina

9 9

9 9 9 9

9 9 9 9 9

161D 13156 161D 13746 161D 13158 161D 13761

9 9 9

9 Note 1  9 9 99

See Supported and Assisted Living Table page 202

Springwood 4754 6000

Ambleside Village Morisset Park

Canberra St Andrew's Village

RetireAustralia

AREA

Hillside Assisted Living Apartments

Peninsula Villages Umina Beach Presbyterian Aged Care NSW & ACT Ashfield Pitt Wood Retirement Village

Fees/Costs

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

207

9

99

Definitions see page 140 -141 

161D 13346 161D 20914 161D 13090 161D 13175 161D 13073 161D 13031 161D 13120 103 38373 103 38817 33D 20480 IBC, OBC 21242

99

IBC, OBC 12927

99 99 9 9 99 99 99 999 9 9 9 9 999 9 9 9 9 99 9 9

100 20518

9 9 999 9 9 9

17 13679

See Supported and Assisted Living Table page 202

9 99 1800 650 070 9 9 1800 650 070 99 99 1800 722 679 9 999 1800 722 679 9 1800 722 679 99 999 1800 722 679 9 99 6283 4999 9 99 9419 5932 9 6033 3644 99 1800 722 679 9 999 1800 722 679 99 9 9 1800 722 679 99 99 9416 5054 9 1800 722 679 99 9 1800 722 679 9 999 6972 3805 99 9 1300 687 738 9 9 99 1300 687 738 9 9 99

161D 19829

IBC, OBC 21241 100 13491 100 14039 17 20640 17 13840 17 13841 17 21838 17 12852 17 13842 17 13843 17 18936 17 13397 17 13845 17 13892 17 14048 17 13925 107 19802 107 20469

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NSW & ACT 2020

Type

Retirement Accommodation listed alphabetically by their Organisation* RETREAT CARE continued  to  SOUTHERN CROSS CARE (NSW & ACT) ORGANISATION RetireAustralia continued

VILLAGE

Bramblewood Retirement Village

Royal Freemasons' Benevolent Institution (RFBI)

Scalabrini Village

AREA

Normanhurst 1300 687 738

Forresters Beach 0417 827 456

Merrylands West 1800 870 427

Cootamundra Village

Cootamundra 1800 870 427

Drummoyne 1800 722 522

Caringbah

Freemason Village

Harden

Garran Village

Garran

George O'Neill Court

Braddon

Haseler Court

Braddon

John Cahill Village Karinya Village

Yarralumla Corowa

Kildare Court

Maroubra

Marsfield Village

Marsfield

Mawson Court

Fees/Costs

PHONE (02)

The Palazzo Southern Cross Care (NSW & ACT) Cardinal Gilroy Village Fatima Court

Features

DPS Web Notes Advert Page ID

9 9 9 Glengara Retirement Village Tumbi Umbi 0417 827 456 9 Murray Gardens Retirement Village East Albury 1300 687 738 9 9 Newling Gardens Retirement Village Armidale 1300 687 738 9 Queens Park Retirement Village Waverley 1300 687 738 9 9 Riverina Gums Retirement Village Wagga Wagga 1300 687 738 9 9 Tarragal Glen Retirement Village Erina 0414 015 933 9 9 Wood Glen Retirement Village Erina 0414 015 933 9 Bangalor Retreat Tweed Heads West (07) 5599 9803 999 Armidale Masonic Retirement Village Armidale 1800 181 959 9 Basin View Masonic Retirement Village Basin View 1800 181 959 9 Bathurst Masonic Retirement Village Bathurst 1800 181 959 99 Bellingen Masonic Retirement Village Bellingen 1800 181 959 99 Berry Masonic Retirement Village Berry 1800 181 959 9 Cessnock Masonic Retirement Village Cessnock 1800 181 959 9 Coffs Harbour Masonic Retirement Village  Coffs Harbour 1800 181 959 99 Dubbo Masonic Retirement Village Dubbo 1800 181 959 9 Glen Innes Masonic Retirement Village Glen Innes 1800 181 959 9 Goulburn Masonic Retirement Village Goulburn 1800 181 959 99 Hawkins Masonic Retirement Village Edgeworth 1800 181 959 99 Holt Masonic Retirement Village Holt 1800 181 959 9 Lake Haven Masonic Retirement Village Lake Haven 1800 181 959 99 Leeton Masonic Retirement Village Leeton 1800 181 959 9 Moonbi Masonic Retirement Village Moonbi 1800 181 959 9 Moss Vale Masonic Retirement Village Moss Vale 1800 181 959 9 Pearce Masonic Retirement Village Pearce 1800 181 959 99 Tamworth Masonic RV Campbell Court  Tamworth 1800 181 959 9 Tamworth Masonic RV Smith Court  Tamworth 1800 181 959 9 Forresters Beach Retirement Village

Retreat Care

www.Ag edCareGuide.com.au

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

208

Caves Beach

9 9 99 99 99 99 99 9 9 99 99 9 9 Note 1  99 99 99 99 99 99 9999999 9 999 99 9999 99 999 99 999 99 999 99 999 99 999 9 999 99 999 99 999 99 999 99 99 99 999 99 999 99 999 999 9 999 999 9 999

See Supported and Assisted Living Table page 202

9 9 1800 870 427 9 1800 870 427 99 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9

99 99 9 9 99

99 9 99 99

107 21019 107 20470 107 20471 107 20472 107 21021 107 19804 107 20473 107 20474 107 20475 64D 14010 26 13677 26 21399 26 21394 26 21386 26 21395 26 21396 26 21397 26 13603 26 21387 26 21398 26 21384 26 21381 26 21392 26 21390 26 21388 26 12991 26 12859 26 13316 26 13315 51 22161

99

73 13455

99 999 99 99 99 99 9 9 9 9

73 13474

73 38631 73 38635 73 12863 73 18856 73 21481 73 18858 73 38637 73 38647 73 38649 73 38648

Note: 1. Units are strata titled * This section only includes organisations who have chosen to advertise 

Definitions see page 140 -141 

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NSW & ACT 2020

Type

VILLAGE ORGANISATION Southern Cross Care (NSW & ACT) Nordby Village continued Ozanam Village

Palm Villa Patrick Minahan Village

Lavington Marrickville

Manly Vale

South Coogee Village

South Coogee Moama Parkes

St Joseph's Village

Tweed Heads South

St Martha's Village

Banora Point

Temora Village

Temora

Thirroul Village

Thirroul

Thomas Dunlea Court

Kirrawee

Thornton Park Village

Penrith

Auburn Independent Living

Campbell Young Auburn Heathcote

Macquarie Lodge Retirement Village

Arncliffe

Warringah Place Retirement Village

Collaroy

Woodport Retirement Village Amala Bankstown Uniting Centre Bowden Brae Bramley

Erina Gordon Bankstown Normanhurst Beecroft

Carinya Epping

Epping

Carinya Orange

Orange

Carlton Court Caroona Goonellabah

Granville Goonellabah

Caroona Woodburn

Woodburn

Chapman Close

Chatswood

Clifton

Crookwell

Colin McFadyen

Hurstville

Cooinda

Batemans Bay

Coombah Epping

Epping

Copeland Gardens

Beecroft

Denison Court

Hamilton

Edinglassie

Emu Plains

Farmborough Grove

Unanderra

Note: 1. Site currently undergoing redevelopment, conditions apply for residents * This section only includes organisations who have chosen to advertise 

9 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 632 314 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 958 003 9 1800 870 427 9 1800 870 427 9 1800 778 767 9 1800 778 767 9 1300 456 227 9 9971 1933 9 4365 9368 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9

Garran 1800 870 427

Santa Monica Village

Heathcote

Uniting Independent Living

West Pennant Hills 1800 870 427

Bateau Bay

Young Village

The Salvation Army Aged Care

PHONE (02)

Reynolds Court

WE O'Brien Court St Vincent's Care Services

AREA

Plumpton

Southern Cross Care Village, Parkes

Fees/Costs

DPS Web Notes Advert Page ID

Plumpton Village

Southern Cross Care St Aloysius Village

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation* SOUTHERN CROSS CARE (NSW & ACT) cont'd  to  UNITING INDEPENDENT LIVING

209

999 99 9 9 9 99 99 9 99 99 99 99 9 9 9 999 9 999 99 999 999 999 999 999 99 999 99 99 999 999 99 9 99 99 9 99 99 9 999 99

9 9 9 99 9 99 99 9 99 9 9 9 99 99 99

73 38628

99 9 99 9 9 99 99 999 9 9 9 9 9 9 Note 1  9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 2  9 9 9 9 9 9 9 9

73 18857

73 38627 73 38650 73 13475 73 38633 73 38484 73 19281 73 38636 73 21003 73 38634 73 38629 73 38630 73 18855 73 19280 73 13465 73 38371 73 38632 38 21418 38 14032 106 20834 106 14214 106 20832 29, 61 20624 29, 61 18957 29, 61 19733 29, 61 21253 29, 61 13433 29, 61 14271 29, 61 13428 29, 61 13292 29, 61 13293 29, 61 13693 29, 61 13420 29, 61 13401 29, 61 13424 29, 61 13432 29, 61 13436 29, 61 13411 29, 61 20829 29, 61 18916

2.  Site currently undergoing redevelopment Definitions see page 140 -141 

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NSW & ACT 2020

Type

Retirement Accommodation listed alphabetically by their Organisation* UNITING INDEPENDENT LIVING continued  to  VILLAGE PROJECTS ORGANISATION Uniting Independent Living continued

Village Projects

VILLAGE

Forest

www.Ag edCareGuide.com.au

AREA

Features

DPS Web Notes Advert Page ID

PHONE (02)

Peakhurst 1800 864 846

9 999 Hawkesbury Richmond Richmond 1800 864 846 9 9 9 Helene Walter Casino Independent Living  Casino 1800 864 846 99 Kankama Liverpool Liverpool 1800 864 846 9 999 Kentgrove Kenthurst 1800 864 846 9 99 Killarney Mosman Mosman 1800 864 846 9 99 Koinonia Randwick Randwick 1800 864 846 9 99 Lakeview Shellharbour Shellharbour 1800 864 846 9 99 Lindfield Lindfield 1800 864 846 9 9 Manning Nowra 1800 864 846 9 99 Mawarra, West Pennant Hills West Pennant Hills 1800 864 846 9 9 Mayflower Edina Bondi Junction Bondi Junction 1800 864 846 9 9 Mayflower Gerringong Gerringong 1800 864 846 9 99 Mayflower Pendle Hill Old Toongabbie 1800 864 846 9 99 Mayflower Rockdale Rockdale 1800 864 846 9 9 Mayflower Wentworthville Wentworthville 1800 864 846 9 99 Mayflower Westmead Westmead 1800 864 846 9 999 Mirinjani Weston 1800 864 846 9 999 Mullauna Blacktown 1800 864 846 9 999 Nareen Gardens Bateau Bay Bateau Bay 1800 864 846 9 9 Nareen Terrace Hamlyn Terrace Hamlyn Terrace 1800 864 846 9 999 Nareena Figtree Figtree 1800 864 846 9 9 Narla Belmont North 1800 864 846 9 99 Northaven Turramurra Turramurra 1800 864 846 9 99 Northaven West Pymble West Pymble 1800 864 846 9 9 Nulgara Oatley 1800 864 846 9 99 Pindari Ryde 1800 864 846 9 9 Pinewood Earlwood 1800 864 846 9 99 Salamander Bay Salamander Bay 1800 864 846 9 999 Scenic Court Caves Beach 1800 864 846 9 9 St Aidan's Court Narrabundah 1800 864 846 9 9 St Andrew's North Tamworth 1800 864 846 9 99 St Margaret's Turramurra 1800 864 846 9 9 The Garrison Mosman 1800 864 846 9 99 Tredinnick Forestville 1800 864 846 9 99 Wesley Heights Manly 1800 864 846 9 99 West Pymble West Pymble 1800 864 846 9 99 Wirreanda West Pennant Hills 1800 864 846 9 999 Woodfield Terraces Croydon 1800 864 846 9 99 Sunrise Supported Living Forster/Tuncurry  Tuncurry 5528 5000 9 9999

* This section only includes organisations who have chosen to advertise 

Fees/Costs

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

210

Definitions see page 140 -141 

9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

29, 61 13500 29, 61 20828 29, 61 13396 29, 61 18240 29, 61 13643 29, 61 20706 29, 61 13689 29, 61 13913 29, 61 13430 29, 61 13659 29, 61 13410 29, 61 13691 29, 61 13418 29, 61 13395 29, 61 13518 29, 61 13414 29, 61 20830 29, 61 12871 29, 61 18239 29, 61 18226 29, 61 20492 29, 61 13419 29, 61 20491 29, 61 13389 29, 61 21504 29, 61 13399 29, 61 13536 29, 61 13498 29, 61 20489 29, 61 13421 29, 61 12872 29, 61 18227 29, 61 13437 29, 61 19735 29, 61 13694 29, 61 19732 29, 61 13438 29, 61 12883 29, 61 13386 94 18996

D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

Home Care Packages directory – Approved Providers Home Care Package (HCP) approved providers provide home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any Home Care Package approved provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers, in NSW and ACT. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The list on page 214 is a quick reference guide to help you find in which group council districts are listed. For example Central Coast LGA is grouped under Northern Sydney. The colour coded maps on the following pages show you which council districts are grouped together.

How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au. The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

211

H O M E

HCPs New South Wales & ACT

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C A R E

P A C K A G E S


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These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT). TWEED KYOGLE

INVERELL GWYDIR

BREWARRINA

BOURKE

BALLINA

RICHMOND VALLEY

TENTERFIELD

MOREE PLAINS

BYRON

LISMORE

GLEN INNES SEVERN

CLARENCE VALLEY

WALGETT

COFFS HARBOUR ARMIDALE

NARRABRI

NAMBUCCA

TAMWORTH

COONAMBLE

KEMPSEY

GUNNEDAH

WALCHA PORT MACQUARIE-HASTINGS

WARREN BOGAN

BELLINGEN

URALLA

LIVERPOOL PLAINS

GILGANDRA

COBAR

WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO

S MU

MID WESTERN

SINGLETON

ORANGE

FORBES CARRATHOOL

COWRA BLAND

BATHURST

LITHGOW

BLAYNEY

NARRANDERA

COOLAMON

BLUE MOUNTAINS

WOLLONDILLY

HILLTOPS

WOLLONGONG

UPPER LACHLAN

LOCKHART

MURRAY RIVER BERRIGAN

KIAMA SHOALHAVEN

YASS VALLEY

WAGGA WAGGA SNOWY VALLEYS

FEDERATION

See Sydney Inset

WINGECARRIBEE SHELLHARBOUR

GOULBURNMULWAREE

JUNEE COOTAMUNDRAGUNDAGAI

EDWARD RIVER

LAKE MACQUARIE

CENTRAL COAST

OBERON

WEDDIN

TEMORA

NEWCASTLE

HAWKESBURY

LEETON MURRUMBIDGEE

PORT STEPHENS MAITLAND

CESSNOCK CABONNE

HAY

DUNGOG

PARKES

LACHLAN

GRIFFITH

R LLB WE

MID COAST

K OO

ACT

QUEANBEYANPALERANG

GREATER HUME EUROBODALLA

ALBURY SNOWY MONARO

BEGA VALLEY

UNINCORPORATED NSW

Regional NSW BROKEN HILL

CENTRAL DARLING

WENTWORTH BALRANALD

Greater Sydney Metropolitan

 Australian Capital Territory

 Northern Sydney

 Northern NSW

 South Eastern Sydney

 Southern NSW

 South Western Sydney

 South Western NSW

 Inner Western Sydney

 Western NSW

 Western Sydney


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Sydney Inset

THE HILLS

HORNSBY NORTHERN BEACHES

BLACKTOWN

KU-RING-GAI

PENRITH PARRAMATTA

RYDE

WARRINGAH

WILLOUGHBY

CUMBERLAND FAIRFIELD

See Sydney Detail Inset

CANTERBURYBANKSTOWN

LIVERPOOL

CAMDEN

CAMPBELLTOWN

SUTHERLAND

Sydney Detail Inset LANE COVE HUNTERS HILL

MOSMAN NORTH SYDNEY

CANADA BAY

Sydney

STRATHFIELD BURWOOD

INNER WEST

SYDNEY

WAVERLEY RANDWICK

BAYSIDE GEORGES RIVER

WOOLLAHRA


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The index below provides you with an alphabetical list of Councils and the regions they are grouped in.

Council District Bayside Blacktown Blue Mountains

Sydney Metro South Eastern Sydney

Council District

Sydney Metro

Council District

Hawkesbury

Western Sydney

Penrith

Western Sydney

Hornsby

Northern Sydney

Randwick Ryde

Sydney Metro Western Sydney South Eastern Sydney

Western Sydney

Hunters Hill

Northern Sydney

Burwood

Inner Western Sydney

Inner West

Inner Western Sydney

Strathfield

Inner Western Sydney

Northern Sydney

Camden

South Western Sydney

Ku-ring-gai

Northern Sydney

Sutherland

South Eastern Sydney

Campbelltown

South Western Sydney

Lane Cove

Northern Sydney

Sydney

Inner Western Sydney

Canada Bay

Inner Western Sydney

Lithgow

Western Sydney

The Hills

Western Sydney

Canterbury-Bankstown

Inner Western Sydney

Liverpool

South Western Sydney

Waverley

South Eastern Sydney

Central Coast

Northern Sydney

Mosman

Northern Sydney

Willoughby

Cumberland

Western Sydney

North Sydney

Northern Sydney

Wingecarribee

South Western Sydney

Northern Sydney

Fairfield

South Western Sydney

Northern Beaches

Northern Sydney

Wollondilly

South Western Sydney

Georges River

South Eastern Sydney

Parramatta

Western Sydney

Woollahra

South Eastern Sydney

Council District ACT Albury

Regional NSW ACT South Western NSW

Council District

Regional NSW

Council District

Regional NSW

Forbes

Western NSW

Newcastle

Northern NSW

Gilgandra

Western NSW

Oberon

Western NSW

Armidale

Northern NSW

Glen Innes Severn

Northern NSW

Orange

Western NSW

Ballina

Northern NSW

Goulburn-Mulwaree

Southern NSW

Parkes

Western NSW

Balranald

Western NSW

Greater Hume

South Western NSW

Port Macquarie-Hastings

Northern NSW

Bathurst

Western NSW

Griffith

South Western NSW

Port Stephens

Northern NSW

Bega Valley

Southern NSW

Gunnedah

Northern NSW

Queanbeyan-Palerang

Southern NSW

Bellingen

Northern NSW

Gwydir

Northern NSW

Richmond Valley

Northern NSW

Berrigan

South Western NSW

Hay

South Western NSW

Shellharbour

Southern NSW

Bland

South Western NSW

Hilltops

South Western NSW

Shoalhaven

Southern NSW

Blayney

Western NSW

Inverell

Northern NSW

Singleton

Northern NSW

Bogan

Western NSW

Junee

South Western NSW

Snowy Monaro

Southern NSW

Bourke

Western NSW

Kempsey

Northern NSW

Snowy Valleys

South Western NSW

Brewarrina

Western NSW

Kiama

Southern NSW

Tamworth

Broken Hill

Western NSW

Kyogle

Northern NSW

Temora

Byron

Northern NSW

Lachlan

Western NSW

Tenterfield

Cabonne

Western NSW

Lake Macquarie

Northern NSW

Tumbarumba

Carrathool

Northern NSW South Western NSW Northern NSW South Western NSW

South Western NSW

Leeton

South Western NSW

Tweed

Northern NSW

Central Darling

Western NSW

Lismore

Northern NSW

Upper Hunter

Northern NSW

Cessnock

Northern NSW

Liverpool Plains

Northern NSW

Upper Lachlan

Southern NSW

Clarence Valley

Northern NSW

Lockhart

South Western NSW

Uralla

Northern NSW

Cobar

Western NSW

Maitland

Northern NSW

Wagga Wagga

Northern NSW

Coffs Harbour

South Western NSW

Mid Coast

Northern NSW

Walcha

Northern NSW

Coolamon

South Western NSW

Mid Western

Western NSW

Walgett

Western NSW

Coonamble

Western NSW

Moree Plains

Northern NSW

Warren

Western NSW

South Western NSW

Murray River

South Western NSW

Warrumbungle

Western NSW

Weddin

Western NSW

Cootamundra-Gundagai Cowra

Western NSW

Murrumbidgee

South Western NSW

Dubbo

Western NSW

Muswellbrook

Northern NSW

Wentworth

Western NSW

Northern NSW

Nambucca

Northern NSW

Wollongong

Southern NSW

Narrabri

Northern NSW

Yass Valley

Southern NSW

Dungog Edward River

South Western NSW

Eurobodalla

Southern NSW

Narrandera

South Western NSW

Federation

South Western NSW

Narromine

Western NSW


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These icons help you find the packages that are most suitable for you.

8

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Care   3653Bridges Home Care Packages   Abel TasmanCommunity Care  Adssi In-homeCommunity Home Care Packages  Advance DiversitySupport  Alliance CommunityService Help at Home Service  Anglican Care Home Care Central Coast Region  Anglicare At Home Southern Region  Anglicare At Home Sydney Metro Region  ANHF Home Care Services  annecto at Home Supp Inner West Sydney  at Home Support Nepean  annecto at Home Support South East Sydney   annecto at Home Support South West Sydney  annecto at Home Support Western Sydney   annecto Services Feros Care Central Coast  AtAt Home Home Services Feros Care Inner West Sydney  Services Feros Care Northern Sydney   AtAt Home Services Feros Care South East Sydney   At Home Home Services Feros Care South West Sydney   Auburn Services (ADSI)  AustralianDiversity Community Association  Australian Chinese Community Association City Centre   Australian Chinese Community Association Northern Centre  Australian Chinese Care Services Metropolitan NSW  Australian Home Unity Home Service Alleena Region   Australian Unity Home Care Service Calare Region  Australian Unity Home Care Service Central Coast Region  Australian Unity Home Care Service Daramulen Region  Australian Unity Home Care Service Eastern Sydney Region   Australian Unity Home Care Care Harbour North Region  Australian Unity Home Care Service Inner South West Region Note: 1. Arabic, Bosnian, Chinese, Greek, Italian,Service Macedonian, Maltese, Russian, Spanish

t

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

1300 327 434

Notes

9645 3388 1300 578 478 9136 4788 9310 6511 1800 733 553 1300 111 278 1300 111 278 9784 0868 1800 266 328 1800 266 328 1800 266 328 1800 266 328 1800 266 328 1300 763 583 1300 763 583 1300 763 583 1300 763 583 1300 763 583 9648 2008 9281 1377 9281 1377 9412 3488 1300 303 770 1300 797 606 1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1300 160 170

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

g

Cultural Environment

Home Care Packages Supplement

PHONE (02)

1300 365 248

R

Packages for Veterans

Advert Page

8Z 15 8ZeYtR 8Z ATSI, CALD, LGBTIQ 8Zeg Note 1 8Zg 8 105 8ZR IFC-1, 55 8ZetR IFC-1, 55 8ZeR Chinese, Vietnamese 8Zeg ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg 8 8 8ZeR 8 8 8 8ZeYtRg Note 2 Chinese, Indo-Chinese 8ZeYg 8ZeYRg Chinese, Indo-Chinese 8ZeYR ATSI 42 8ZeRg 42 8ZetR 42 8ZeR ATSI 42 8ZeRg 42 8ZeYR 42 8ZeR 42 8ZeR

DPS Web ID 21850 20764 22118 13889 14045 18529 19235 13230 14097 19304 21546 21548 21550 21551 20772 21469 21472 20731 21473 21474 22258 18277 14143 22012 20463 21063 22220 22236 20987 21341 22240 22234

2.  Asian, CALD, Chinese, Indo-Chinese, Vietnamese

Aged Care Navigators If you or somebody you know needs help to understand and navigate the Aged Care Systems in NSW or the ACT you can call COTA NSW on (02) 8268 9601 or COTA ACT on (02) 6282 3777. ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

216

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Australian Unity Home Care Service Inner West Region

 

Unity Home Care Service Macquarie Region  Australian Unity Home Care Service Ngangana Region  Australian Australian Unity Home Care Service Northern Sydney Region

1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170

Australian Unity Home Care Service Sutherland Region

1300 160 170 1300 797 606 1300 797 606 1300 160 170 1800 911 989 8717 0180 1300 368 991 1300 275 227

Home Care Packages Supplement

Notes

PHONE (02)

Australian Unity Home Care Service South West Sydney Region

Unity Home Care Service Wangary Region   Australian Unity Home Care Service Warrambucca Region   Australian Unity Home Care Service Western Sydney Region  Australian Living HomeServe  Baldwin City Aged Care Home Based Care   Bankstown In Home Care  Bannister BaptistCare Home Services NSW  Note: 1. Packages for clients in Baldwin Living retirement villages only

Home Care Packages Levels

www.Ag edCareGuide.com.au

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

8ZeYR 8ZeR 8ZeYtRg ATSI 8ZeR 8ZeYR 8ZeYR ATSI 8ZeRg ATSI 8ZeRg 8ZeR Note 1 8ZR 8ZeR 8Ze 8ZeYtR

Advert Page

DPS Web ID

42 19850 42 22235 42 22227 42 22239 42 19841 42 22228 42 13938 42 18896 42 22233 22073 14095 20709 11, 216 13893

baptistcare.org.au/athome 1300 275 227

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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These icons help you find the packages that are most suitable for you.

8

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

PHONE (02)

Home Care Packages Levels

t

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

g

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Point Retirement Resort 8708 4700 1234 8 21819   Beauty Bethel Home Care 9797 3600 1234 8 13054  Better Living Home Care Packages 1300 307 344 22198 1234 8Z  Bolton Clarke Central Coast At Home Support 1300 665 444 1234 8ZeRg CALD, LGBTIQ 21320  Bolton Clarke Sydney At Home Support 1300 665 444 1234 8ZetRg CALD, LGBTIQ 19825  Bower YNA 9222 9648 1234 8Z 19241  Bungree Aboriginal Association Home Care Packages 4350 0100 2 ATSI 13890 8g  Calvary Community Care Sydney 1300 660 022 24 101 18129 8ZeR  Candice Care 1800 226 342 1234 8ZeYtR 38289  Canterbury City Community Centre Home Care Packages 9750 9344 1234 8ZeRg CALD 21476  Connect 1800 370 575 1234 8ZeYR 18 17997  Care Care Home Care Packages 1300 590 590 1234 8Zeg CALD 13135  Carrington CASS Care 9718 7305 Note 1 14144 1234 8ZeYRg  Catholic Healthcare Home Care Services Central Coast 1800 225 474 1234 8ZtR 32D 18953  Catholic Healthcare Home Care Services Central West 225 474 1234 8ZtR 32D 13779  Catholic Healthcare Home Care Serv Nepean/Blue Mountains 1800 1800 225 474 1234 8ZtR 32D 18949  Catholic Healthcare Home Care Services Sydney 1800 225 474 1234 8ZtRg Arabic, Russian  32D 13778   CatholicCare Sydney Home Care Packages 13 18 19 1234 8ZeYRg CALD, Italian, Vietnamese 13973   CCNB Home Care Packages 1300 002 262 1234 8ZeYR 14149   CHNC Home Care Packages 9645 3700 1234 8e 22276  council Community Care Services 9806 5121 1234 21589  CityCOASITof Parramatta Home Care Packages (NSW) 9564 0744 1234 8ZeRg CALD, Italian 13971  Coast Community Connections 4343 1888 13886 1234 8ZeY  Comfort Home Care 8964 8856 1234 8Zt 38406  Cooperative Life Aged Care Services 1300 494 117 34 38414 8  CORE Community Services 8717 1500 1234 8Zeg Note 2 14061   Dementia Caring 1300 792 691 1234 8ZR 21972  EACH Community Services 9744 8017 1234 8g Note 3 14159  Home Care Packages 1300 003 224 1234 8ZetRg CALD 20137   EACH Living Services NSW 1300 202 003 1234 8Z 20862  Enrich Call Nursing 9600 6612 1234 8 21574  First Friends Home Care Services 1300 787 581 1234 8ZetR 22261  FiveGilgaiGoodAboriginal Home Care Packages 9832 3825 ATSI 13999 1234 8eg  Group Home Australia Home Care Services 133 38424  GWC Community Services Inner West/North/South East Sydney 130095160152188406 1234 8Z Greek 14145 1234 8Zeg  GWC Community Services South Western Sydney 2188 1234 8Zeg Greek 21213 Note: 1. CALD, Chinese, Indo-Chinese, Korean, Vietnamese 2.  Arabic, Assyrian, Chinese,9516 European, Lebanese, Muslim, Thai, Vietnamese 3.  Chinese, Indo-Chinese, Vietnamese ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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www.Ag edCareGuide.com.au

These icons help you find the packages that are most suitable for you.

8

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Home Care Packages Levels

t

Packages for people who live in rural, remote or isolated areas

g

Cultural Environment

Home Care Packages Supplement

PHONE (02)

Community Services Western Sydney 9516 2188 1234 8Zeg  GWC At Home Central Coast 1800 826 166 1234 8ZeRg  HammondCare HammondCare At Home Central West 1800 826 166 1234 8ZetR  HammondCare At Home North Sydney 1800 826 166 1234 8ZeRg  HammondCare At Home South East Sydney 1800 826 166 1234 8ZeRg  HammondCare At Home South West Sydney 1800 826 166 1234 8ZeRg   HammondCare At Home Western Sydney & Nepean 1800 826 166 1234 8ZeRg  Harbison Burradoo 4868 6200 2 8  HCA Home 1300 422 111 1234 8ZeR  Healthe Community Central Coast 4959 6711 1234 8ZeYR   Healthe Community Hirondelle 9406 5066 1234 8ZeYR  Healthe Community Hunter Nursing 4959 6711 1234 8tg  Help at Home by Montefiore 1800 251 537 1234 8ZeRg   HenderCare 1300 764 433 1234 8ZtR  Hills Nursing 1300 131 393 1234 8ZtR   Holdsworth Community 9302 3600 1234 8  Home Care Assistance North West & Inner West Sydney 9051 1000 1234 8ZeR   Home Care Assistance South West & Outer West Sydney 8004 7137 1234 8ZeR  Home Care Assistance Sydney City & East 9158 3880 1234 8Z   Home Instead Senior Care Central Coast 4342 3477 1234 8  Home Instead Senior Care Penrith 4722 2256 1234 8  Home Instead Senior Care Sutherland 9526 2659 1234 8   Home Instead Senior Care Sydney Eastern Suburbs 1300 791 172 1234 8   Home Instead Senior Care Sydney Lower North Shore 9908 7206  Home Instead Senior Care Sydney North Shore & Northern Beaches 9144 2322 1234 8 1234 8  Home Instead Senior Care Sydney Upper North Shore 9980 2226 1234 8   Home Support Services 1800 854 300 1234 8ZetRg  integratedliving Australia New South Wales 1300 782 896 1234 8ZetR   Interchange Australia Home Care Packages 1300 112 334 34 8  IRT Home Care South East Sydney 13 44 78 1234 8ZeYR   IRT Home Care South West Sydney 13 44 78 1234 8ZeYR  IWAA Aged Care Services 8764 6425 1234 8Zeg   JewishCare (NSW) Home Care Packages 1300 133 660 1234 8g   Just Better Care Bankstown 9648 0899 1234 8Z  Just Better Care Blue Mountains 4579 7137 1234 8Z  Note: 1. ATSI, CALD, In Home Flexible/Overnight Respite & Cottage Respite 3.  Hungarian, Italian, Jewish, Polish, Russian 2.  Also Includes Hydrotherapy and Mental Health programs

R

Packages for Veterans

4.  Arabic, Bosnian, CALD, Egyptian, Islamic, Lebanese, Muslim, South African, Turkish

Notes

Advert Page

DPS Web ID

CALD, Greek

18271

Note 1

14092 18596

ATSI, CALD

14136

ATSI, CALD

18598

ATSI, CALD

14094

ATSI, CALD

21029 14282 22391

Note 2

38576 38772

ATSI, CALD Note 3 

22029 88 20057 21955 19902 21640 22006 22007 38497 18801 22096 18803 22089 22092 22091 22093

ATSI, CALD

21871 13980 21582 161D 13907 161D 13727

Note 4

38678

Note 5

14137 27 18582 27 38486

5. CALD, Eastern European, Hungarian, Jewish, Russian

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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These icons help you find the packages that are most suitable for you.

8

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

PHONE (02)

Just Better Care Central Coast

4331 0200

Care Eastern Suburbs   JustJust Better Better Hawkesbury Nepean  Just Better Care Hills to Hornsby  Just Better Care Care Inner West  Care Macarthur/Central West  JustJust Better Care Northern Beaches/Mosman  Just Better Care Northern Suburbs  Just Better Care Ryde/Parramatta   Just Better Care St George  Just Better  KinCareBetter Care Sutherland  KNC Home Care Packages  KOPWA Community Services  Get Care  Let's Multicultural Home Care Packages Program  MDSI Home Care Packages  Meditech Care Home Care Packages  Multicultural Home Care Services  Nurses2u Home Care Services  OurOxleyLadyHomeof Consolation Care  PAC Eastern Suburbs Care Services   PAC Inner West HomeHome Care Services  Sydney Home Care Services  PACPAWANorthern Community Care Home Care Packages  Pearl Quality Serving Sydney's North Eastern Suburbs  Prestige InhomeHomeCareCarePackages Sydney  Prestige Inhome Care Private & Packages, Melbourne  RFBI Care at Home   RFBI Care at Home South Western Sydney  RFBI Care at Home Central Coast  Right at Home Macarthur Penrith  Right at Home Padstow St George    Right at Home RightCare  Right at Home Sydney North West   Right at Home Sydney Northern Beaches  Note: 1. African, Chinese, Italian, LGBTIQ 2.  CALD, Eastern European, Polish, Slavic

9669 1965 4579 7137 9484 8788 9669 1965 4626 1287 9934 9999 9958 1500 9648 0899 9669 1965 9669 1965 1300 110 254 9988 4966 9412 0284 1300 497 442 4627 1188 9764 4488 9718 6199 1300 551 338 9832 5418 9986 2266 1800 722 679 1800 722 679 1800 722 679 9716 0036 8407 9169 9387 1039 1300 103 010 1300 848 076 1300 848 076 1300 848 076 1300 363 802 1300 363 802 1300 363 802 1300 363 802 1300 363 802

t

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

R

Packages for Veterans

Home Care Packages Supplement

Notes

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

g

Cultural Environment

8Z 8Z 8Z 8Z 8Z 8Z 8Z 8Z 8Z 8Z 8Z 8ZetR 8Z 8Zeg 8Zt 8Zeg 8ZeR 8ZeYRg 8Z 8eRg 8ZeR 8e 8e 8e 8ZeRg 8Ze 8 8Z 8Ze 8 8Ze 8Z 8Z 8Zt 8Z 8Z

Advert Page

DPS Web ID

27 18775 27 38453 27 18584 27 18585 27 38452 27 18586 27 19813 27 38490 27 18588 27 38451 27 18589 41 18253 22191 Note 1

19807 38281

CALD

14166 37 38305

CALD, NESB

82 13895 20710

ATSI, CALD

13984 19151 17 21941 17 20508 17 20511

Note 2

14175 22005 38923 20261 26 39030 26 39031 26 21393 38322 38323 22069 38320 38328

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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These icons help you find the packages that are most suitable for you.

8

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Home Care Packages Levels

t

Packages for people who live in rural, remote or isolated areas

g

R

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

PHONE (02)

Notes

Advert Page

DPS Web ID

at Home Sydney The Hills 1300 363 802 1234 8Z 38329   Right Community Services Home Care Packages 9024 5500 1234 8eg NESB 20465  Rockdale RSL LifeCare at Home Central Narrabeen 1300 853 146 19853 1234 8ZeR   Salvation Army Aged Care Plus Arncliffe 9556 6900 1234 8ZeYR 106 13803  Senior Helpers Wollongong 4200 1386 1234 8Z 21 38421  Southern Cross Aged Support Services 1800 989 000 1234 8eY 14152   Southern Cross Care Home Care Hunter & Central Coast 1800 870 427 1234 8ZeYtR 73 38661  Southern Cross Care Home Care Lower Hunter 1800 870 427 1234 8ZeYtR 73 38660  Southern Cross Care Home Care Northern & Inner Sydney 1800 870 427 1234 8ZeYR 73 38652  Southern Cross Care Home Care South East Sydney 1800 870 427 73 38658 1234 8ZeYR  Southern Cross Care Home Care South West Sydney 1800 870 427 1234 8ZeYR 73 38653  Southern Cross Care Home Care Western Sydney 1800 870 427 1234 8ZeYtR 73 38654  Southern Cross Care Home Services 1800 870 427 1234 8 73 21527  Southern Highlands Home Care (SHHC) 4861 1329 1234 8 38449  St Basil's In Home Care 9784 3280 1234 8ZeYg Greek 21537  St Carthage's Community Care 6620 0000 234 Note 1 13934 8g  St Hedwig Village Home Care 8822 9907 CALD, German 21048 1234 8g  St Luke's Home Care 9356 0305 1234 8ZeR 14087  St Simeon Home Care Service 8645 4010 1234 8g Note 2  138 22026   St Vincent's Care Services Community Living 1800 778 767 1234 8 38 14032  St Vincent's Care Services Community Living NSW 1800 778 767 1234 8ZetR 38 22000  Start Nursing Services 8883 3207 1234 8ZeYRg CALD 38518  Sue Mann Nursing & Community Care 1300 241 300 1234 8ZeR 14088   Sydney Multicultural Community Services 9663 3922 1234 8ZeRg Note 3 14220   SydWest Multicultural Services Aged Care Services 9621 6633 Note 4 13981  The Benevolent Society - Community Care - Eastern Suburbs 1800 236 762 1234 8Zg CALD 18970   The Benevolent Society - Com'ty Care - Hawkesbury/Blue Mountains 1800 236 762 1234 8ZeYg ATSI, CALD 14062  The Benevolent Society - Community Care - Northern Sydney 1800 236 762 1234 8ZeYtg ATSI, 5 14063   The Benevolent Society - Com'ty Care - Sth West Syd/Sthn Highlands 1800 236 762 1234 8ZeYg Note CALD 20684  The Benevolent Society - Com'ty Care - Sthn Sydney/Inner West 1800 236 762 1234 8ZeYtg ATSI, ATSI, CALD 14064 1234 8ZeYg   The Cooperative Life 1300 494 117 1234 8Z 21047  The Salvation Army Community Care 1300 111 227 Note 6  106 38376 1234 8ZeR  Tripoli & Mena Association Home Care Packages 9758 1366 1234 8Zg Arabic 13982 Note: 1.   Italian; includes packages for clients in Far North Coast area 3.  CALD, Chinese, Italian, LGBTIQ, Spanish 5.  ATSI, CALD; Includes meal delivery service 2.  CALD, Eastern European, Macedonian, NESB, Russian, Slavic, Ukrainian

4. Arabic, Burmese, Croatian, Filipino, Hindi, Maltese, Polish, South Asian, Tamil

6.  Fee for service also available

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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221

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8

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

 

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Home Care Packages Levels

1800 486 484

Uniting Home Care Inner West Sydney

1800 486 484

Uniting Home Care Nepean

1800 486 484 1800 486 484

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

4.  Wesley Mission Retirement Village residents included

g

Cultural Environment

Home Care Packages Supplement

Notes

Home Care South West Sydney 1800 486 484   Uniting Home Care Sydney Metro 1800 486 484   Uniting Home Care Western Sydney 1800 486 484  Uniting Care Services 8197 9306  UPAWarrigalSydneyHomeHomeServices 1800 927 744  Wendy's Home Care Southern Highlands 5999  Wesley Mission Home & Carer Support Services Central Coast 4587 3880  Wesley Mission Home & Carer Support Services Inner West Sydney 4352 9641 7088   Wesley Mission Home & Carer Support Services Nepean 4966  Wesley Mission Home & Carer Support Services North Sydney 8887 1481   Wesley Mission Home & Carer Support Services South East Sydney 9907 2200   Wesley Mission Home & Carer Supp Serv West & South West Sydney 8522 8887 4977  Whiddon Central West Community Care 1300 738 388  Whiddon South West Sydney Community Care 1300 738 388  Wyanga Aboriginal Aged Care Program 9319 7175   Yarrabee Community Aged Care 6686 9855  Your Aged Care at Home 8764 3669  Your Nursing Agency Home Care Services 9222 9638  Note: 1. Chinese, Filipino, Vietnamese 3.  Arabic, Chinese, Greek, Indian, Italian, South Asian, Vietnamese 2.  Filipino, Korean, Sri Lankan, Tamil, Turkish

R

Packages for Veterans

PHONE (02)

Uniting Home Care Central Coast

 Uniting Home Care Northern Sydney

t

Packages for people who live in rural, remote or isolated areas

8ZeYtR 8ZetR 8ZetR 8ZeYR 8ZetRg 8ZeR 8ZetRg 8ZeR 8Zet 8ZR 8ZeR 8ZeYRg 8Ze 8ZeYRg 8eR 8ZeYRg 8t 8 8Zeg 8etg 8ZeYRg 8

Advert Page

DPS Web ID

29, 61 18229 29, 61 14085 29, 61 18244 29, 61 14176 Note 1 

29, 61 21338 29, 61 14116

Note 2 

29, 61 13972 19565 13783 19272 22170

CALD

13931 21318

Note 3

13927

Note 4

14151

Note 5

13986 14228 14205

ATSI

14142

ATSI

18892

Note 6

14103 22196

5.  Arabic, Chinese, Greek, Indian, Italian 6. Arabic, CALD, Eastern European, Egyptian, Islamic, Latvian, Lebanese, Muslim, NESB, Pacific Islander, Vietnamese

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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8

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

n n n n

n

n

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

PHONE (02)

Adventist Senior Living Home Care Services

4977 0004

Allawah Lodge Aged Care Facility

6927 3521

Anglican Care Home Care Hunter Region

1800 733 553

Anglican Care Home Care Manning Region

1800 733 553

Anglicare At Home Southern Region

1300 111 278

annecto at Home Support ACT

1800 266 328

at Home Support Far West NSW n annecto annecto at Home Support Mid North Coast

n At Home Services Feros Care Canberra n Home Services Feros Care Far North Coast n AtAt Home Services Feros Care Hunter n At Home Services Care Illawarra n At Home Services Feros Care Mid North Coast n Australian Home CareFerosServices Regional NSW nnnn Australian Unity Home Care Service Region n Australian Unity Home Care Service Bundjalung Region n Australian Unity Home Care Service Calare Coast NSW Region n Australian Unity Home Care Service FarFar North Coast Bega Region n Australian Unity Home Care Service Far South Coast Cooma Region n Australian Unity Home Care Service Far South South Coast Moruya Region n Australian Unity Home Care Service Far West NSW Region n Australian Unity Home Care Service Farrer Region n Australian Unity Home Care Service Hunter Valley Region n Australian Unity Home Care Service Illawarra North Region n Australian Unity Home Care Service Illawarra South Region n Unity Home Care Service Lachlan Region n n Australian Unity Home Care Service Lower Mid North Coast NSW n Australian Unity Home Care Service Newcastle Region n Australian Unity Home Care Service Ngangana Region n Australian Unity Home Care Service North Coast NSW Region n Australian Unity Home Care Service Nthn New England Region n Australian Unity Home Care Service Southern Highlands Region n Australian Unity Home Care Service Sthn New England Region n Australian Australian Home Care Service Sturt Region n Australian Unity Home Care Service Thulgan-gar Region n Australian Unity Home Care Service Upper Mid North Coast NSW n Australian Unity Unity Home Care Service Weja Region n

1800 266 328 1800 266 328 1300 763 583 1300 763 583 1300 763 583 1300 763 583 1300 763 583 1300 303 770 1300 797 606 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 797 606

t

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

R

Packages for Veterans

Home Care Packages Supplement

Notes

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

g

Cultural Environment

Advert Page

8 8t 105 8ZeR 105 8t IFC-1, 55 8ZetR 8ZeYtg ATSI, CALD, LGBTIQ, NESB ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg 8 8Ze 8 8 8Z 8ZeYtR 42 8ZetRg ATSI 42 8ZetR 42 8ZetR 42 8ZeYR 42 8ZeYR 42 8ZeYtR 42 8ZetR 42 8ZetR 42 8ZetRg ATSI 42 8ZeYR 42 8ZeYtR 42 8ZetR 42 8ZetR 42 8ZeR 42 8ZeYtRg ATSI 42 8ZetRg ATSI 42 8ZetR 42 8ZetR 42 8ZetR 42 8ZetR 42 8ZetRg ATSI 42 8ZetR 42 8ZetRg ATSI

DPS Web ID 38480 13305 13820 13297 13230 21545 21056 21547 21475 18268 21470 21471 20010 21605 13785 22220 22218 22229 22230 22231 22223 22221 19849 21340 22232 22226 22215 22237 22227 19287 19851 22225 22216 22222 14066 22217 13976

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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These icons help you find the packages that are most suitable for you.

8

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

n

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

Unity Home Care Service Western Plains Region n Australian Australian Unity Home Care Service Wiradjuri Region

Aged Care n Awabakal Lodge n Banksia Bannister Home Care n BaptistCareInHome Services ACT n Home Services NSW nnnn BaptistCare Home Care Packages n BBCR & District Nursing Home n Bega Home Care Services n Benhome Better Living Home Care Packages n Hostel n n Bilyara Aboriginal Aged & Community Care n Biripi Home & Community Care Services n Bland Blue Haven n Boggabri JohnCarePrior Multi Purpose Service n Bolton Clarke Far North Coast (NSW) At Home Support n Bolton Clarke Gold Coast & Tweed Heads At Home Support n Bolton Clarke Hunter At Home Support n Bolton Clarke Illawarra At Home Support n Bolton Clarke Port Macquarie At Home Support n Booroongen Djugun Aged Care Facility n Bundaleer Care Services n Bungree Aboriginal Association Home Care Packages n Calvary Community Care ACT n Community Care Hunter n Calvary Community Care Manning Taree n Calvary Care nnnnn Candice Community Care n Canowindra Connect n n Care Community Care n Carexcell Care n CASS Healthcare Home Care Services Central West n Catholic Catholic Home Care Services Hunter n Catholic Healthcare Home Care Services Mid North Coast n Catholic Healthcare n Healthcare Home Care Services Orana

Note: 1. ATSI, Chinese, Muslim, Vietnamese

Home Care Packages Levels

1300 797 606 4907 8555 4471 6621 1300 368 991 1300 275 227 1300 275 227 4422 7422 6492 7777 1300 848 096 1300 307 344 6341 1666 6550 0788 6979 0287 4232 0475 6749 7000 1300 775 227 1300 775 227 1300 775 227 1300 665 444 1300 665 444 6560 2100 6585 2811 4350 0100 1300 660 022 1300 660 022 1300 660 022 1800 226 342 07 5523 0311 1800 370 575 6651 1649 9718 7305 1800 225 474 1800 225 474 1800 225 474 1800 225 474

R

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 12 1234 2 1234 1234 1234 1234 1234 1234 1234 2 24 24 24 1234 1234 1234 1234 1234 1234 1234 124 1234

g

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (02)

1300 160 170

t

Packages for people who live in rural, remote or isolated areas

Advert Page

42 8ZetR 42 8ZetRg ATSI ATSI 8ZeRg 8Zt 8Ze 11, 216 8ZeYtRg Note 1 11, 216 8ZeYtR ATSI, CALD, LGBTIQ 8Zetg 8ZetRg ATSI 26 8t 8Z ATSI 8Zetg ATSI 8ZeYg 8Zet 8 ATSI 8tg 8ZetRg CALD, LGBTIQ 8ZeR 8 8ZetRg CALD, LGBTIQ 8ZetRg CALD, LGBTIQ ATSI 8tg 8ZeYtR ATSI 8g 101 8ZeR 101 8ZeR 101 8ZeR 8ZeYtR ATSI 8Zeg 18 8ZeYR ATSI 8tg 8ZeYRg Note 2 32D 8ZtR 32D 8ZtR 32D 8ZtR 32D 8ZtR

DPS Web ID 13983 13946 13730 13868 20709 17218 13893 14130 13257 13529 38353 13599 13995 13998 13904 14338 21323 18364 18365 21321 21322 13854 14340 13890 18538 13731 13996 38289 13952 17997 18867 14144 13779 19855 13777 13781

2.  CALD, Chinese, Indo-Chinese, Korean, Vietnamese

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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8

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

n

n n

n

n n n n n n n n n n

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

Catholic Healthcare Home Care Services Riverina Murray CatholicCare Wollongong Your Life Your Way CCA Home Care Cessnock Home Care & Support Services Churches of Christ Care Community Care South Coast Clarence Care & Support COASIT Home Care Packages Community Care Options Community Gateway Kempsey Community Gateway Nowra Community Gateway Wollongong Community Interlink (NSW) Home Care Community Options - Home Care Packages ConnectAbility Australia Aged Care Support

n

Aged Care Facility n Cooinda Coolamon-Ganmain Multi Purpose Service

n CPLCrowleyAgedCareCare Services n CÜRA Aged Care Packages n Cypress View Lodge n Dementia Caring n nn Dungog & District Neighbourcare n Dyirri-Bang-Gu Aboriginal Corporation Aged Care Service n EACH Home Care Packages n Enrich Living Services ACT n Enrich Living Services NSW nnn Finley Care Complete Care n Five GoodRegional Friends Home Care Services NSW n n Forrest Community Services Griffith n Forrest Community Services n Forrest Community Services Tumut Wagga n Glen Innes Severn Council LifeWagga Choices Support Services n GoCo Care n Goodooga Health Service Community Care n n n Goodwin Home Care

Note: 1. Packages cover Gold Coast and Tweed areas

t

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

1234 4254 9342 1234 5525 3600 234 4019 9700 1234 (07) 5539 7600 1234 1800 801 503 1234 9564 0744 1234 6650 2000 1234 1300 657 473 1234 1300 657 473 1234 1300 657 473 1234 1300 203 203 1234 6295 8800 1234 6126 4700 1234 4962 1000 1234 6842 0888 1234 6927 3303 4 1800 275 753 1234 1300 139 099 1234 (07) 5527 8011 1234 6954 4202 234 1300 792 691 1234 4992 3348 1234 6964 0518 1234 1300 003 224 1234 1300 202 003 1234 1300 202 003 1234 (03) 5883 9600 1234 1300 787 581 1234 6964 0088 1234 6947 9144 1234 6932 3009 1234 6730 2500 1234 6740 2240 24 6829 6311 12 6175 5650 1234 1800 225 474

R

Packages for Veterans

g

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (02)

Community Services #1

n

Y

Packages for people with housing needs and at risk of homelessness

Advert Page

32D 8ZtR NESB 8eYg 8ZetR 8Ze Note 1 8Ze 8Zet CALD, Italian 8ZeRg 8Zet 8Zet 8 CALD 8g ATSI 8Zetg 8ZeR 8ZeYtRg Chinese, Croatian, Spanish 8ZeR 8ZtR 8t 8Z 8ZetR CALD 8Zeg 8Zet 8ZR 8Zet Note 2 8Zetg CALD 8ZetRg CALD 8eYtg 8Z 8t 8ZetR 8t 8Zt 8t ATSI 8Zetg 8ZetRg ATSI ATSI 8tg 201, 240 8ZtR

DPS Web ID 18572 13903 14126 21214 17437 13991 13971 14161 13924 22013 13933 18844 38974 38640 21665 14237 18925 21587 14223 17404 13598 21972 13929 13950 20137 17219 20862 13265 22261 19219 13949 13771 14133 14164 13957 17221

2.  ATSI, Also other cultural groups within Darling Point & surrounding regions

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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8

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

n

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

Home Care Packages Levels

Community Services Illawarra n GWC At Home ACT n n HammondCare At Home Batehaven n HammondCare HammondCare Central West n HammondCare AtAt Home Coffs Harbour n HammondCare At Home Far West NSW n HammondCare At Home Horsley n HammondCare At Home Hunter n HammondCare At Home Merimbula n HammondCare At Home Scone n HammondCare At Home n HCA Home Home Shoalhaven n n Healthe Community Central Coast n Healthe Community Hunter Nursing n Healthe Community Mayo Home Nursing n HenderCare nnnnn Home Care Assistance Newcastle Hunter n Home Care Assistance North Coast n Home Caring n Home Instead Senior Care Gold Coast n Home Instead Senior Care Mid North Coast n Home Instead Senior Care Newcastle n Home Instead Senior Care Wollongong n Home Nursing Group n Home Support Services n Community Services n Hunter Aboriginal Corporation Home Care n Illawarra Community Residential Aged Care n Inasmuch integratedliving Australia Australian Capital Territory n Australia New South Wales nnnn integratedliving Community Support n Intereach IRT Home Care ACT n Care Far South Coast n IRTIRT Home Care Illawarra n IRT Home n Home Care South Coast

2.  Servicing clients with cognitive issues

1234 9516 2188 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1300 422 111 1234 4959 6711 1234 4959 6711 1234 6539 3600 1234 1300 764 433 1234 4089 3000 1234 6646 3527 1234 1300 875 377 1234 (07) 5591 2444 1234 6583 9944 1234 4945 4316 1234 4295 6829 1234 1300 698 693 1234 1800 854 300 1234 4937 4555 1234 4228 1585 2 4441 1666 1234 1300 782 896 1234 1300 782 896 1234 1300 488 226 1234 13 44 78 1234 13 44 78 1234 13 44 78 1234 13 44 78 1234 9516 2188

R

Packages for Veterans

g

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (02)

GWC Community Services Hunter

Note: 1. ATSI, CALD, French, German

t

Packages for people who live in rural, remote or isolated areas

8Zg 8eg 8ZetR 8ZetR 8ZetR 8ZeR 8ZetR 8ZetRg 8ZeRg 8ZetR 8ZeR 8ZetR 8ZeR 8ZeYR 8tg 8ZtRg 8ZtR 8ZetR 8ZeYtR 8g 8Zt 8 8Z 8 8Zet 8ZetRg 8Zt 8eg 8Zt 8ZetR 8ZetR 8Zet 8ZeYR 8ZeYtR 8ZeYR 8ZeYtR

Advert Page

DPS Web ID

Greek

21215

Greek

18272 22016 21309 18596 22021 22017

ATSI, CALD

14091

ATSI, CALD

14093 22053 22022 18597 22391 38576

ATSI, CALD

22029

Note 1

18843 21955 21931

Note 2

21932

Note 3

39049 20937 18802 38500 21505 20221

ATSI, CALD

21871 21653

ATSI

13905 13608 21311 13980 18274 161D 17223 161D 38469 161D 13968 161D 13786

3.  Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

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8

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

n

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

1234 6817 8777 1234 (03) 5886 6700 2 6280 4070 1234 (03) 5873 2034 1234 4298 4666 1234 6590 1060 1234 6931 1020 1234 4943 8554 1234 5632 1900 1234 9934 9912 1234 1300 110 254 1234 1300 110 254 1234 9988 4966 1234 6630 0488 2 1300 497 442 1234 6625 8600 1234 6767 3300 1234 4472 9980 1234 1800 043 186 1234 6568 2522 1234 1800 580 580 2 1800 580 580 1234 1800 580 580 1234 6060 4000 1234 0429 377 780 1234 4943 5755 1234 4272 7700 1234 4229 7566 1234 6766 5006 1234 6024 9508 1234 6256 9600 1234 6384 1010 1234 4962 6680 1234 6547 2684 1234 1300 658 830 1234 4228 8222

n Just Better Care Canberra n Care Hume/Southern Riverina n JustJust Better Care Illawarra/Southern Highlands n Just Better Care Mid North Coast n Just Better Care Murrumbidgee Lachlan/South West n n Just Better Care Newcastle Hunter n Just Better Care Northern Rivers NSW n Just Better n KinCareBetterACTCare South Coast n NSW nnnn KinCare KNC Home Care Packages n Kyogle Health n Let's GetCommunity nnnn Life WithoutCareBarriers Far North Coast NSW n Life Without Barriers New England n Life Without Barriers Southern NSW n Lifebridge Australia n Lifetime Connect Aged & Community Services Macksville n LiveBetter Community Services Broken Hill n LiveBetter Community Services Central West n LiveBetter Community Services Riverina Murray n Lutheran Aged Care Home Care Services n Community Services (MCS) n Magenta Maitland Community Care Services n Marco Polo Unanderra Care Services n MCCI Home Community Care Services n McLean Care&Home Services n Mercy Health Home&CareCommunity Services Albury n Mercy Health Home Care Services Canberra n Health Home Care Services Young n Mercy Mercy Home Care Packages n MertonServices n MidCoastCourtAssistHostel n

Note: 1. Also servicing clients in surrounding townships

Home Care Packages Levels

g

R

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (02)

ItSoWel Home Support Services

Jack Towney Hostel n Jerilderie Multi Purpose Service

t

Packages for people who live in rural, remote or isolated areas

8 8Zetg 8tg 8Z 8Zt 8Z 8Z 8Z 8Z 8Z 8Z 8ZetR 8ZetR 8Z 8t 8Zt 8tg 8Ztg 8t 8ZeYtR 8etg 8Zet 8ZetR 8ZetR 8Zt 8Z 8 8g 8Zg 8Zetg 8ZeYtR 8ZRg 8ZtR 8ZeYRg 8ZetR 8ZetR

Advert Page

DPS Web ID 21643

ATSI

13056

ATSI

14330 27 38476 27 20453 27 38489 27 38485 27 38498 27 18590 27 38438 27 21258 41 14096 41 18253 22191 18891 38281

ATSI, LGBTIQ

20765

NESB

20766 22280 21603

ATSI

14105

Note 1

13947 18851 20839 13939 38355 38917

Note 2

13587

CALD, LGBTIQ

22014

ATSI

20483 62 19324

ATSI

62 19323 62 14086

LGBTIQ

14171 13443 21317

2.  CALD, European, Italian, LGBTIQ

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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NSW & ACT 2020

227

These icons help you find the packages that are most suitable for you.

8

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

PHONE (02)

Home Care Packages Levels

t

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

g

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Aged Care Home Support 6226 3799 1234 8Zetg ATSI, CALD, LGBTIQ 18278 n nn NAC Multi Purpose Service 6689 1400 2 13951 n Nimbin 8t Settlement Services Multicultural Aged Care Services 4969 3399 1234 8Zeg Note 1 14154 n Northern Home Care Packages 1300 363 654 1234 8Zt 13735 n NovaCare NSW Home Support Services 1300 770 118 19269 4 n Nurses2u Home Care Services 8ZetR 1300 551 338 1234 8Z 20710 n NVC 6598 5000 1234 8t 38441 n PAC ACT Home Care Services 1800 722 679 1234 8e 17 21942 n Home Care Services 1800 722 679 1234 8et 17 20509 n PACPAC Hunter Home Care Services 1800 722 679 1234 8et 17 21071 n PAC Illawarra New England Home Care Services 1800 722 679 1234 8et 17 20510 n Pinnacle Services Cootamundra 6942 7786 1234 8t 21667 n Pinnacle Community Community Services Temora 6977 1326 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 21666 n Port Stephens 1800 620 356 1234 8Z 21606 n RFBI Care at HomeVeterans and Citizens Aged Care 1300 848 076 26 39030 1234 8Ze nn nn RFBI Care at Home ACT 1300 848 076 1234 8Ze 26 21382 n n RFBI Care at Home Lower Hunter 1300 848 076 1234 8Ze 26 21383 n RFBI Care at Home Mid North Coast 1300 848 076 1234 8Ze 26 21400 n RFBI Care at Home New England 1300 848 076 1234 8Zet 26 21389 n RFBI Care at Home Orana 1300 848 076 1234 8Ze 26 21860 n Right at Home Gold Coast South 1300 363 802 1234 8Zt 38321 n Right at Home RightCare 1300 363 802 1234 8Zt 22069 nn n Right at Home Southern NSW 1300 363 802 1234 8ZtR 22068 n n Rose Mumbler Village ATSI 13298 n RSL LifeCare at Home Central - Tea Gardens/Dungog/Hawks Nest 130044288539400146 234 8eg 38178 1234 8ZeR n RSL LifeCare at Home North - Casino/Kyogle/Lismore 853 146 1234 8ZeR 38181 n RSL LifeCare at Home Nth - Coffs Harbour/Urunga/Tamworth/Armidale 1300 1300 853 146  1234 8ZeR 21316 n RSL LifeCare at Home North - Mullumbimby/Byron Bay/Ballina 1300 19852 n RSL LifeCare at Home Nth - Tweed Heads/Gold Coast/Murwillumbah 1300 853853 146146 1234 8ZeR 22336 1234 8ZeR n RSL LifeCare at Home South - ACT, Queanbeyan & Yass 1300 853 146 1234 8ZeR 20192 n n RSL LifeCare at Home South - Kandos 1300 853 146 1234 8Zt 13533 n RSL LifeCare at Home South - Merimbula, Bega, Eden 853 146 1234 8t 13974 n RSL LifeCare at Home Sth - Wagga Wagga/Griffith/Gundagai/Narrandera 1300 1300 853 146  1234 8ZeR 20194 n Rumbalara Positive Ageing & Disability Services (03) 5822 2866 ATSI 18845 1234 8ZetRg n n Salvation Army Aged Care Plus Port Macquarie 6583 7600 1234 8ZeYR 106 13264 n

Note: 1. CALD, Chinese, Filipino, LGBTIQ, NESB, Samoan, Spanish, Tongan, Vietnamese

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

228

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These icons help you find the packages that are most suitable for you.

8

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

n n

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

Home Care Packages Levels

1234 6451 1059 234 1800 989 000 1234 1800 870 427 1234 1800 870 427 1234 1800 870 427 1234 1800 870 427 1234 1800 870 427 1234 1800 870 427 1234 1800 870 427 1234 6686 1500 1234 9784 3280 1234 6620 0000 234 1300 241 300 1234 5528 5000 1234 6778 6350 1234 6736 4947 1234 1800 236 762 1234 1300 494 117 1234 1300 111 227 1234 6891 6200 12 6891 3100 12 (03) 4026 7000 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 6361 3322 1234 6885 3633 1234 4965 2200 1234 4200 1386

Snowy Monaro Regional Council Com'ty Support Services HCP

Southern Cross Aged Support Services n n Southern Care Home Care Far North Coast n Southern Cross Cross Home Care Lower Hunter n Southern Cross Care Home Care Nepean n Southern Cross Care Home Care Northern n Southern Cross Care Home Care Southern n Southern Cross Care Home Care Western n Southern Cross Care nn n St Andrew's VillageCare Home Services n St Basil's In Home Care n Community Care n StSueCarthage's Nursing & Community Care n SunriseMannSupported Tuncurry Home Care Services n Tablelands CommunityLivingSupport n Tenterfield Total Care & Transport Home Care Packages n The Benevolent Society Community Care New England/Tamworth n The Cooperative Life n The Salvation Army Community Care n Tottenham Multi Purpose Service n Tullamore Multi Purpose Service n Uniting AgeWell Loddon Mallee North Home Care n n Uniting Home Care ACT/Southern Tablelands n nn Uniting Home Care Central West n Home Care Clarence Valley n Uniting Uniting Home Care Far North Coast n Uniting Care Far West n Uniting Home Home Care Hunter n Uniting Home Care Illawarra/Shoalhaven n Uniting Home Care South n Uniting Home Care Kuranya/Far Mid North Coast n Uniting Home Care Riverina n UPA Central West Home Care Services n UPA Dubbo Home Care Services n UPA Newcastle Home Care Services n

R

Packages for Veterans

g

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (02)

Senior Helpers Wollongong

Note: 1. Italian, Includes packages for clients in Far North Coast area

t

Packages for people who live in rural, remote or isolated areas

8Z 8Zt 8eY 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYR 8ZeYtR 8 8ZetRg 8ZeYg 8g 8ZeR 8ZeYtR 8Zetg 8Z 8ZeYtg 8Z 8ZeR 8t 8t 8ZeYtR 8ZetR 8ZetRg 8ZetR 8ZetR 8ZetRg 8ZetR 8ZetR 8ZetRg 8ZetR 8ZetR 8tR 8Zt 8

Advert Page

DPS Web ID

21 38421 13935 14152 73 13740 73 38660 73 38659 73 38657 73 38656 73 38655 73 21527 ATSI, LGBTIQ

13751

Greek

21537

Note 1

13934 14088 94 18996

ATSI

13928 21579

ATSI, CALD

20769 21047

Note 2 

106 38376 18850 18849 17630 29, 61 17222

ATSI

29, 61 18243 29, 61 20512 29, 61 13993

ATSI

29, 61 13900 29, 61 13733 29, 61 20136

ATSI

29, 61 13979 29, 61 14125 29, 61 18246 14155 19563 21249

2.  Can provide private services for non-funded clients

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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NSW & ACT 2020

229

These icons help you find the packages that are most suitable for you.

8

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

n

n n n n n n n n n n

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

PHONE (02)

UPA North Coast Home Care Services

6672 8336

UPA Riverina Murray Home Care Services

6025 1776

UPA Sydney Home Care Services

8197 9306

UPA Wagga Wagga Home Care Services

6921 3219

Upper Lachlan Community Care

4832 2399

Urbenville Multi Purpose Service

6634 1600

VMCH Home Care Services Regional Northern NSW

1300 698 624

Warrigal Albion Park Rail

1800 927 744

Warrigal Connect Queanbeyan

1800 927 744

Warrigal Home Services Southern Highlands

1800 927 744

Community Care Coolah n Warrumbungle Community Care Coonabarabran n Warrumbungle Lodge n Wenonah Wesley Mission Home & Carer Support Services Illawarra

n Whiddon Central West Community Care n Whiddon Far North Coast Community Care n Whiddon Hunter Community Care n Whiddon Kyogle n Whiddon Mid North Coast Community Care n Whiddon New England Community Care n Yarrabee Community Aged Care n Yass Valley Aged Care n Yeoval Aged Care n Whiddon Ballina Community Care

6378 5130 6849 2200 6374 2088 8522 2200 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 6686 9855 6226 2030 5852 4700

t

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

R

Packages for Veterans

Home Care Packages Supplement

Notes

1234 1234 1234 1234 1234 24 1234 2 24 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

g

Cultural Environment

8ZeYR 8t 8ZeR 8Z 8ZeYtR 8t 8ZeYtRg ATSI, CALD 8e 8Zet 8Zet 8ZetR 8ZetR 8Zet 8et LGBTIQ 8g 8t 8t 8t 8t 8t 8t ATSI 8etg 8Z Note 1 8Zt

Advert Page

DPS Web ID 13994 13894 19565 20771 38496 13356 19318 13664 13782 13783 21647 21609 13078 22169 20142 14228 13828 13728 13965 13070 14284 18892 13381 13098

Note: 1. Can provide private services for non-funded clients

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

230

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Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Afghani

Aged Care Home Name Gallipoli Home

Auburn 9136 3000

DPS Web ID 21096

Cultural Group CALD

Aged Care Home Name Opal Anita Villa

Katoomba 4780 0600

DPS Web ID 13278

Arabic

Arete Health Care Bankstown

Bankstown 9791 9609

20108

CALD

Opal Annandale

Annandale 8585 1900

13873

Arabic

Bupa Greenacre

Greenacre 9709 5187

14306

CALD

Opal Bankstown

Bankstown 9708 9400

22164

Arabic

Hall & Prior Fairfield Nursing Home

Fairfield 9728 1144

13227

CALD

Opal Bathurst

Bathurst 6334 7000

13276

Arabic

Linburn Nursing Home

Arabic

Maronite Sisters Village Dulwich Hill

Burwood 9715 1152

13763

CALD

Opal Berkeley Village

Berkeley Vale 4337 0000

13267

Dulwich Hill 9558 2115

18566

CALD

Opal Blacktown

Blacktown 9852 9600

21093

Arabic

Maronite Sisters Village Marrickville

Marrickville 9558 2115

13136

CALD

Opal Bossley Park

Bossley Park 9426 1500

13261

Arabic

Opal Canterbury

Campsie 9784 2111

14266

CALD

Opal Cardinal Freeman

Ashfield 8799 7000

13200

Arabic

Opal Wallgrove

Lakemba 9784 3100

14320

CALD

Opal Cherrywood Grove

Orange 6363 4300

13194

Arabic

SummitCare Smithfield

Smithfield 9755 7333

13140

CALD

Opal Coffs Harbour

Coffs Harbour 6659 4800

18791

Armenian

Alexander Aged Care

Brookvale 9938 1514

13877

CALD

Opal Denhams Beach

Denhams Beach 4412 3400

13180

Asian

ACDMA Aged Hostel

Canley Vale 9754 1343

13534

CALD

Opal Dubbo

Dubbo 5852 1600

14204

Asian

Arete Health Care Lansdowne

Cabramatta 9724 3545

12943

CALD

Opal Endeavour

Springwood 4754 6000

13190

Asian

CASS Residential Aged Care Facility

Campsie 9789 4587

21065

CALD

Opal Florence Tower

Tweed Heads (07) 5590 2800 18792

Asian

Ferndale Gardens Aged Care Facility

Mortdale 9570 5555

14291

CALD

Opal Glen Lynn

Auburn 9643 3200

12961

Asian

Heiden Park Lodge

Carramar 8197 9325

13211

CALD

Opal Lourdes

Killara 8467 3200

13378

Asian

Huntingdon Gardens Aged Care Facility

Bexley 8080 3850

14265

CALD

Opal Macquarie Place

Cameron Park 4944 1300

19826

Asian

St George Aged Care Centre

Bexley 8566 1400

13747

CALD

Opal Maitland

Rutherford 4015 3000

13011

Assyrian

Opal Bossley Park

Bossley Park 9426 1500

13261

CALD

Opal Murwillumbah

Murwillumbah 6670 9700

12999

Assyrian

SummitCare Smithfield

Smithfield 9755 7333

13140

CALD

Opal Narrandera

Narrandera 6959 5300

13896

ATSI

Booroongen Djugun ACF 

Greenhill via Kempsey 6560 2120

13854

CALD

Opal Netherby

Wahroonga 9372 3800

13010

ATSI

Brewarrina Multi Purpose Service

Brewarrina 6830 5000

18847

CALD

Opal Norah Head

Toukley 4352 8900

13142

ATSI

Mareeba Aged Care

Maclean 6645 2966

13007

CALD

Opal Palm Grove

Narraweena 8978 3100

13001

ATSI

Rose Mumbler Village

North Nowra 4428 9400

13298

CALD

Opal Raymond Terrace Gardens 

Raymond Terrace 4980 0000

13139

ATSI

Whiddon Belmont

Belmont 1300 738 388 13963

CALD

Opal Rutherford

Rutherford 4015 3800

20776

ATSI

Whiddon Bourke

Bourke 1300 738 388 13285

CALD

Opal Seaside

Warriewood 9910 7600

13555

Auburn 9136 3000

21096

CALD

Opal Shoalhaven

Bomaderry 4429 1200

13333

Stanmore 8594 6900

13556

PHONE (02)

Bangladeshi Gallipoli Home

PHONE (02)

CALD

Anglicare Thomas Street Lodge

Parramatta 1300 111 278 14003

CALD

Opal Stanmore

CALD

Arete Health Care Bankstown

Bankstown 9791 9609

20108

CALD

Opal Tweed Heads 

CALD

Aurrum Aged Care Erina

Erina 1800 287 786 13823

CALD

Opal Wallgrove

Lakemba 9784 3100

14320

CALD

Aurrum Aged Care Kincumber

Kincumber 1800 287 786 13085

CALD

Opal Windward Manor

Chiswick 9370 0600

19827

CALD

Aurrum Aged Care Norah Head

Norah Head 1800 287 786 13686

CALD

Portland Tabulam Health Centre

Portland 6359 2666

13369

CALD

Aurrum Aged Care Terrigal Drive

Erina 1800 287 786 21217

CALD

Quakers Hill Nursing Home

Quakers Hill 8818 6500

13567

CALD

Aurrum Aged Care Wyoming

Wyoming 1800 287 786 13851

CALD

St Simeon Village

Plumpton 9675 3285

12918

CALD

Booroongen Djugun ACF 

CALD

Byron Aged Care

CALD

Tweed Heads West (07) 5599 6900 13087

Greenhill via Kempsey 6560 2120

13854

CALD

SummitCare Baulkham Hills

Baulkham Hills 8865 3600

20596

Byron Bay 6685 6728

13301

CALD

SummitCare Liverpool 155

Liverpool 9602 9044

13807

Carino Care at Rockdale

Banksia 9567 5333

13565

CALD

SummitCare Liverpool 173

Liverpool 9602 9044

14207

CALD

KOPWA Archbold House

Roseville 9412 0284

13524

CALD

SummitCare Penrith

Penrith 4721 2512

12958

CALD

Marco Polo Unanderra Care Services

Unanderra 4272 7700

13587

CALD

SummitCare Smithfield

Smithfield 9755 7333

13140

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background


www.Ag edCareGuide.com.au

Cultural Group CALD

Aged Care Home Name SummitCare Wallsend

CALD

SummitCare Waverley

CALD

The Manor Fairfield East

CALD

The Royce Manor

CALD CALD

NSW & ACT 2020

231

Wallsend 4944 1500

DPS Web ID 18866

Cultural Group Egyptian

Waverley 9387 3872

14054

Estn European  Calvary St Joseph's Retirement Com'ty 

Sandgate 1800 222 000 13245

Fairfield East 9724 7377

13083

Estonian

RSL LifeCare Agris Hutrof House

Thirlmere 4681 8566

13597

Penrith 4720 5633

38776

European

Ainsley Nursing Home

Burwood 9124 9244

13233

Whiddon Belmont

Belmont 1300 738 388 13963

European

Cardinal Stepinac Village

St Johns Park 9823 3855

14260

Whiddon Bourke

Bourke 1300 738 388 13285

European

Ferndale Gardens Aged Care Facility

Mortdale 9570 5555

14291

Jindera 6026 3799

14329

Unanderra 4272 7700

13587

Howlong 6026 6800

13332

PHONE (02)

Aged Care Home Name Gallipoli Home

PHONE (02)

Auburn 9136 3000

DPS Web ID 21096

Cambodian Indochinese Aged Care Services

Bonnyrigg 8786 1888

18842

European

Jindera Gardens Hostel

Cambodian SummitCare Canley Vale

Canley Vale 9728 1200

14308

European

Marco Polo Unanderra Care Services

Chinese

Acacia Centre

Marrickville 9089 8000

13708

European

Oolong Aged Care

Chinese

ACDMA Aged Hostel

Canley Vale 9754 1343

13534

European

PAC Thornleigh

Thornleigh 9875 9900

14352

Chinese

Ainsley Nursing Home

Burwood 9124 9244

13233

European

St Hedwig Village

Blacktown 9831 4744

13221

Chinese

Bernard Chan Nursing Home

Burwood 8741 0288

13266

Fijian

Rosemore Aged Care

Belmore 9718 6156

13706

Chinese

CASS Residential Aged Care Facility

Campsie 9789 4587

21065

Filipino

Arcare Kanwal

Kanwal 1300 659 705 19382

Chinese

Castle Hill Aged Care Home

Castle Hill 9680 8330

18888

Filipino

Fairmont Aged Care

Bexley 9567 2279

14288

Chinese

Chow Cho-Poon Nursing Home

Earlwood 9559 4088

14224

Filipino

Opal Wallgrove

Lakemba 9784 3100

14320

Chinese

Fairlea @ Harris Park

Harris Park 9637 8480

18512

Filipino

St Ezekiel Moreno Nursing Home

Croydon 9747 4277

13872

Chinese

Fairlea @ Penshurst

Penshurst 9570 8912

13126

Filipino

The Willows Private Nursing Home

Ashfield 9798 6889

13131

Chinese

Fairlea @ Rosehill

Rosehill 9637 8480

13127

Filipino

Windermere Aged Care Facility

Summer Hill 9797 7222

13071

Chinese

Fairmont Aged Care

Bexley 9567 2279

14288

Frmr Yugoslavian  St Simeon Village

Plumpton 9675 3285

12918

Chinese

Heritage Pennant Hills

Pennant Hills 9875 4811

13870

German

St Hedwig Village

Blacktown 9831 4744

13221

Chinese

Indochinese Aged Care Services

Bonnyrigg 8786 1888

18842

Greek

Acacia Centre

Marrickville 9089 8000

13708

Chinese

Japara Forest View

Chatswood 9419 7260

12956

Greek

Ainsley Nursing Home

Burwood 9124 9244

13233

Chinese

Linburn Nursing Home

Burwood 9715 1152

13763

Greek

Bupa Bexley

Bexley 9587 6057

14231

Chinese

Lucy Chieng Aged Care Centre

Hurstville 8558 8088

19165

Greek

Estia Health Kogarah

Kogarah 9053 1800

13188

Chinese

Opal Canterbury

Campsie 9784 2111

14266

Greek

Greek Orthodox Com'ty Home for Aged

Earlwood 9718 7195

13334

Chinese

Opal Wallgrove

Lakemba 9784 3100

14320

Greek

Japara Brighton-Le-Sands 

Brighton-Le-Sands 8922 6000

12939

Chinese

PAC Thornleigh

Thornleigh 9875 9900

14352

Greek

Opal Canterbury

Campsie 9784 2111

14266

Chinese

Portland Tabulam Health Centre

Portland 6359 2666

13369

Greek

Opal Oceanview

Mona Vale 9910 7100

13138

Chinese

Rocky Point Residence

Beverley Park 7909 0778

20587

Greek

Regis Belmore

Belmore 1300 998 100 13878

Chinese

Rosemore Aged Care

Belmore 9718 6156

13706

Greek

Rosemore Aged Care

Belmore 9718 6156

13706

Chinese

SummitCare Canley Vale

Canley Vale 9728 1200

14308

Greek

St Ezekiel Moreno Nursing Home

Croydon 9747 4277

13872

Chinese

Uniting Abrina Ashfield

Ashfield 1800 864 846 13235

Greek

St George Aged Care Centre

Bexley 8566 1400

13747

Chinese

Uniting Quong Tart Ashfield

Ashfield 1800 864 846 18922

Greek

The Willows Private Nursing Home

Ashfield 9798 6889

13131

Chinese

Willowood Centre

Chatswood 8644 1400

18210

Greek

Warrigal Warilla

Chinese

Windermere Aged Care Facility

Summer Hill 9797 7222

13071

Greek

Willandra Aged Care

Croatian

Cardinal Stepinac Village

St Johns Park 9823 3855

14260

Croatian

Opal Oceanview

Mona Vale 9910 7100

Croatian

St Ezekiel Moreno Nursing Home

Croatian

St Simeon Village

Croatian

The Willows Private Nursing Home

Croatian

Warrigal Warilla

Dutch

Abel Tasman Village

Dutch

Juliana Village

Dutch

Warrigal Albion Park Rail

Warilla 1800 927 744 13699 Marrickville 9569 4117

13074

Hungarian St Elizabeth Home

Dean Park 8818 8500

13352

13138

Indian

Ainsley Nursing Home

Burwood 9124 9244

13233

Croydon 9747 4277

13872

Indian

Arcare Kanwal

Kanwal 1300 659 705 19382

Plumpton 9675 3285

12918

Indian

Gallipoli Home

Auburn 9136 3000

21096

Ashfield 9798 6889

13131

Indian

Jesmond Aged Care

Strathfield 9124 9200

14035

Bonnyrigg 8786 1888

18842

Auburn 9136 3000

21096

Russell Lea 9713 9481

13561

Bexley 8080 3850

14265

Warilla 1800 927 744 13699

Indo-Chinese  Indochinese Aged Care Services

Chester Hill 9645 3388

13214

Iranian

Gallipoli Home

Miranda 9541 3400

13645

Italian

Carino Care at Russell Lea

Albion Park Rail 1800 927 744 13664

Italian

Huntingdon Gardens AC Facility

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background


NSW & ACT 2020

232

www.Ag edCareGuide.com.au

Cultural Group Italian

Aged Care Home Name Lady of Grace Aged Care Facility

Dural 9634 1354

DPS Web ID 13964

Cultural Aged Care Home Group Name Macedonian St Sergius Aged Care

Italian

Linburn Nursing Home

Burwood 9715 1152

13763

Macedonian St Simeon Village

Italian

S.Antonio Da Padova Nursing Home

Ryde 9809 2211

13560

Macedonian Warrigal Albion Park Rail

Italian

Scalabrini Allambie Heights 

Italian

Scalabrini Austral

Austral 1800 722 522 13559

Macedonian Warrigal Warilla

Italian

Scalabrini Bexley

Bexley 1800 722 522 13558

Maltese

St Dominic's Home for the Elderly

Italian

Scalabrini Chipping Norton 

Nepalese

Fairmont Aged Care

Italian

Scalabrini Griffith

Yoogali 6962 7700

13543

NESB

St Simeon Village

Italian

St Joseph's Nursing Home Lismore

Lismore 6627 9356

12982

Pakistani

Gallipoli Home

Italian

St Mary's Villa Concord

Concord 8741 1400

19256

Polish

Abel Tasman Village

Italian

St Vincent's Care Serv Haberfield

Haberfield 1800 778 767 13456

Polish

Italian

SummitCare Smithfield

Smithfield 9755 7333

13140

Polish

Italian

SWIAA Village

Bossley Park 9426 1400

13772

Polynesian Arcare Kanwal

Italian

The Willows Private Nursing Home

Ashfield 9798 6889

13131

Portuguese Acacia Centre

Italian

Uniting Caroona Kalina Goonellabah

Italian

Warrigal Albion Park Rail

Italian

Warrigal Warilla

Italian

Willandra Aged Care

Italian

Ainsley Nursing Home

Italian

Marco Polo Unanderra Care Services

Italian

PHONE (02)

Allambie Heights 1800 722 522 13742

Chipping Norton 1800 722 522 13557

Goonellabah 1800 864 846 14257 Albion Park Rail 1800 927 744 13664 Warilla 1800 927 744 13699

Macedonian Warrigal Coniston

PHONE (02)

Cabramatta 9727 9844

DPS Web ID 13220

Plumpton 9675 3285

12918

Albion Park Rail 1800 927 744 13664 Coniston 1800 927 744 14289 Warilla 1800 927 744 13699 Blacktown 9831 2054

13223

Bexley 9567 2279

14288

Plumpton 9675 3285

12918

Auburn 9136 3000

21096

Chester Hill 9645 3388

13214

Ainsley Nursing Home

Burwood 9124 9244

13233

Brother Albert's Home

Marayong 9678 8200

14311

Portuguese Warrigal Warilla Portuguese Willandra Aged Care

Kanwal 1300 659 705 19382 Marrickville 9089 8000

13708

Warilla 1800 927 744 13699 Marrickville 9569 4117

13074

Russian

Fairmont Aged Care

Bexley 9567 2279

14288

Cabramatta 9727 9844

13220

Marrickville 9569 4117

13074

Russian

St Sergius Aged Care

Burwood 9124 9244

13233

Russian

St Simeon Village

Plumpton 9675 3285

12918

Unanderra 4272 7700

13587

Russian

Strathdale Centre

Strathfield 9764 7800

13593

Opal Bossley Park

Bossley Park 9426 1500

13261

Samoan

Rosemore Aged Care

Belmore 9718 6156

13706

Italian

Opal Palm Grove

Narraweena 8978 3100

13001

Serbian

St Sergius Aged Care

Cabramatta 9727 9844

13220

Italian

Rosemore Aged Care

Belmore 9718 6156

13706

Serbian

St Simeon Village

Plumpton 9675 3285

12918

Italian

St Ezekiel Moreno Nursing Home

Japanese

Willowood Centre

Jewish

Bupa St Ives

Croydon 9747 4277

13872

Serbian

Warrigal Warilla

Chatswood 8644 1400

18210

Slavic

St Simeon Village

St Ives 9440 6000

21922

South African Bupa St Ives

Jewish

Residential Care by Montefiore Hunters Hill  Hunters Hill 9879 2777

13838

Spanish

Jewish

Residential Care by Montefiore Randwick 

Randwick 1800 978 711 18212

Jewish

Residential Care by Montefiore Woollahra 

Woollahra 9362 3777

Korean

Linburn Nursing Home

Korean

Warilla 1800 927 744 13699 Plumpton 9675 3285

12918

St Ives 9440 6000

21922

Linburn Nursing Home

Burwood 9715 1152

13763

Spanish

Residential Gdns for Spanish Speaking

Rooty Hill 8887 5555

12914

13032

Spanish

SummitCare St Marys

St Marys 9673 6999

12881

Burwood 9715 1152

13763

Sri Lankan

Ainsley Nursing Home

Burwood 9124 9244

13233

Opal Canterbury

Campsie 9784 2111

14266

Sri Lankan

Jesmond Aged Care

Strathfield 9124 9200

14035

Korean

Opal Wallgrove

Lakemba 9784 3100

14320

Syrian

Gallipoli Home

Auburn 9136 3000

21096

Korean

Strathdale Centre

Strathfield 9764 7800

13593

Tongan

Rosemore Aged Care

Belmore 9718 6156

13706

Korean

Windermere Aged Care Facility

Summer Hill 9797 7222

13071

Turkish

Gallipoli Home

Laotian

Indochinese Aged Care Services

Bonnyrigg 8786 1888

18842

Ukrainian

St Sergius Aged Care

Laotian

SummitCare Canley Vale

Canley Vale 9728 1200

14308

Ukrainian

St Simeon Village

Latin American  Residential Gardens for Spanish Speaking  Rooty Hill 8887 5555

12914

Lebanese

Gallipoli Home

Auburn 9136 3000

LGBTIQ

Clermont Aged Care

LGBTIQ

Marco Polo Unanderra Care Services

LGBTIQ

Mareeba Aged Care

LGBTIQ

The Royce Manor

Macedonian Carino Care at Rockdale Macedonian St George Aged Care Centre

Auburn 9136 3000

21096

Cabramatta 9727 9844

13220

Plumpton 9675 3285

12918

Vietnamese AVACS Nursing Home

Smithfield 8234 8853

21081

21096

Vietnamese Bupa Greenacre

Greenacre 9709 5187

14306

Ryde 9809 1416

14229

Vietnamese Hall & Prior Fairfield Nursing Home

Fairfield 9728 1144

13227

Unanderra 4272 7700

13587

Vietnamese Indochinese Aged Care Services

Bonnyrigg 8786 1888

18842

Maclean 6645 2966

13007

Vietnamese Rosemore Aged Care

Belmore 9718 6156

13706

Penrith 4720 5633

38776

Vietnamese SummitCare Canley Vale

Canley Vale 9728 1200

14308

Banksia 9567 5333

13565

Vietnamese Willandra Aged Care

Marrickville 9569 4117

13074

Bexley 8566 1400

13747

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background


www.Ag edCareGuide.com.au

NSW & ACT 2020

233

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African

Service Provider KOPWA Community Services

9412 0284

DPS Web ID 19807

Cultural Group ATSI

Service Provider Biripi Aboriginal Aged & Community Care

6550 0788

DPS Web ID 13995

Arabic

Advance Diversity Services Help at Home Services

9136 4788

14045

ATSI

Boggabri John Prior Multi Purpose Service

6749 7000

14338

Arabic

Catholic Healthcare Home Care Service Sydney

1800 225 474 13778

ATSI

Booroongen Djugun Aged Care Facility

6560 2120

13854

Arabic

CORE Community Services

14061

ATSI

Bungree Aboriginal Assoc Home Care Packages

4350 0100

13890

Arabic

Home Caring

Arabic

IWAA Aged Care Services

1300 875 377 39049 8764 6425

38678

ATSI

Canowindra Community Care

ATSI

Carexcell Community Care

Arabic

SydWest Multicultural Services Aged Care Service

9621 6633

13981

ATSI

Community Interlink (NSW) Home Care

Arabic

Tripoli & Mena Assoc Home Care Packages

9758 1366

13982

ATSI

Dyirri-Bang-Gu Aboriginal Corp Aged Care Service

6964 0518

13950

Arabic 

Wesley Mission Home Carer Supp Serv North Sydney 9907 1481

13927

ATSI

Gilgai Aboriginal Home Care Packages

9832 3825

13999

Arabic 

Wesley Mission Home Carer Supp Serv West/Sth West Syd 8887 4977

13986

ATSI

Glen Innes Severn Cncl Life Choices Supp Serv

6730 2500

14133

PHONE (02)

8717 1500

PHONE (02)

(07) 5523 0311 13952 6651 1649

18867

1300 203 203 18844

Arabic

Your Aged Care at Home

8764 3669

14103

ATSI

GoCo Care

6740 2240

14164

Asian

Australian Chinese Community Association

9281 1377

18277

ATSI

Goodooga Health Service Community Care

6829 6311

13957

Asian

Home Caring

1300 875 377 39049

ATSI

HammondCare At Home Central Coast

1800 826 166 14092

Assyrian

CORE Community Services

14061

ATSI

HammondCare At Home Horsley

1800 826 166 14091

ATSI

Adssi In-home Support Home Care Packages

1300 578 478 13889

ATSI

HammondCare At Home Hunter

1800 826 166 14093

ATSI

annecto at Home Support ACT

1800 266 328 21545

ATSI

HammondCare At Home North Sydney

1800 826 166 14136

ATSI

annecto at Home Support Far West NSW

1800 266 328 21056

ATSI

HammondCare At Home South East Sydney

1800 826 166 18598

ATSI

annecto at Home Support Inner West Sydney

1800 266 328 21546

ATSI

HammondCare At Home South West Sydney

1800 826 166 14094

ATSI

annecto at Home Support Mid North Coast

1800 266 328 21547

ATSI

HammondCare At Home Wstn Sydney & Nepean

1800 826 166 21029

ATSI

annecto at Home Support Nepean

1800 266 328 21548

ATSI

Healthe Community Hunter Nursing

4959 6711

22029

ATSI

annecto at Home Support South East Sydney

1800 266 328 21550

ATSI

Healthe Community Mayo Home Nursing

6539 3600

18843

ATSI

annecto at Home Support South West Sydney

1800 266 328 21551

ATSI

Home Support Services

ATSI

annecto at Home Support Western Sydney

1800 266 328 20772

ATSI

Illawarra Aboriginal Corporation Home Care

4228 1585

13905

ATSI

Australian Unity Home Care Service Alleena

1300 797 606 21063

ATSI

Jack Towney Hostel

6817 8777

13056

ATSI

Australian Unity Home Care Service Bundjalung

1300 797 606 13785

ATSI

Jerilderie Multi Purpose Service

ATSI

Australian Unity Home Care Service Daramulen

1300 797 606 20987

ATSI

Life Without Barriers Far North Coast NSW

6625 8600

20765

ATSI

Australian Unity Home Care Service Hunter Valley

1300 160 170 19849

ATSI

Lifetime Connect Aged & Com'ty Serv Macksville

6568 2522

14105

ATSI

Australian Unity Home Care Service Ngangana

1300 797 606 22227

ATSI

McLean Care Home & Commuity Services

6766 5006

20483

ATSI

Australian Unity Home Care Serv North Coast NSW 1300 160 170 19287

ATSI

Mercy Health Home Care Services Canberra

6256 9600

19323

ATSI

Australian Unity Home Care Service Thulgan-gar

1300 797 606 14066

ATSI

NAC Aged Care Home Support

6226 3799

18278

ATSI

Australian Unity Home Care Service Wangary

1300 797 606 13938

ATSI

Our Lady of Consolation Home Care Services

9832 5418

13984

ATSI

Australian Unity Home Care Service Warrambucca

1300 797 606 18896

ATSI

Pinnacle Community Services Temora

6977 1326

21666

ATSI

Australian Unity Home Care Service Weja

1300 797 606 13976

ATSI

Rose Mumbler Village

4428 9400

13298

ATSI

Australian Unity Home Care Service Wiradjuri

1300 797 606 13946

ATSI

Rumbalara Positive Ageing & Disability Serv (NSW) (03) 5822 2866 18845

ATSI

Awabakal Aged Care

13730

ATSI

St Andrew's Village

6620 5800

13751

ATSI

BaptistCare Home Services ACT

1300 275 227 17218

ATSI

Tablelands Community Support

6778 6350

13928

ATSI

BBCR Home Care Packages

4422 7422

14130

ATSI

The Benevolent Society CC Eastern Suburbs

ATSI

Bega & District Nursing Home

6492 7777

13257

ATSI

The Benevolent Society CC Hawkesbury/Blue Mtns 1800 236 762 14062

ATSI

Bilyara Hostel

6341 1666

13599

ATSI

The Benevolent Society CC New England/Tamworth 1800 236 762 20769

8717 1500

4907 8555

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background

1800 854 300 21871

(03) 5886 6700 14330

1800 236 762 18970


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234

Cultural Group ATSI

Service Provider The Benevolent Society CC Northern Sydney

DPS Web ID 1800 236 762 14063 PHONE (02)

www.Ag edCareGuide.com.au

Cultural Group CALD

Service Provider Home Support Services

DPS Web ID 1800 854 300 21871 PHONE (02)

ATSI 

The Benevolent Society CC Sth West Syd/Sthn Highlands 1800 236 762 20684

CALD

IWAA Aged Care Services

ATSI

The Benevolent Society CC Sthn Sydney/Inner West 1800 236 762 14064

CALD

JewishCare (NSW) Home Support Services

ATSI

Uniting Home Care Central West

1800 486 484 18243

CALD

Marco Polo Unanderra Care Services

4272 7700

13587

ATSI

Uniting Home Care Far West

1800 486 484 13900

CALD

MCCI Home & Community Care Services

4229 7566

22014

ATSI

Uniting Home Care Kuranya/Far South

1800 486 484 13979

CALD

MDSI Multicultural Home Care Packages Prog

4627 1188

14166

ATSI

VMCH Home Care Serv Regional Northern NSW

1300 698 624 19318

CALD

Multicultural Care Home Care Packages

9718 6199

13895

ATSI

Wyanga Aboriginal Aged Care Program

9319 7175

14142

CALD

NAC Aged Care Home Support

6226 3799

18278

ATSI

Yarrabee Community Aged Care

6686 9855

18892

CALD

Northern Settlement Services Multicultural ACS

4969 3399

14154

Bosnian

Advance Diversity Services Help at Home Services

9136 4788

14045

CALD

Our Lady of Consolation Home Care Services

9832 5418

13984

Bosnian

IWAA Aged Care Services

8764 6425

38678

CALD

PAWA Community Care Home Care Packages

9716 0036

14175

Burmese

SydWest Multicultural Services Aged Care Services

9621 6633

13981

CALD

Pinnacle Community Services Temora

6977 1326

21666

CALD

Adssi In-home Support Home Care Packages

1300 578 478 13889

CALD

St Hedwig Village Home Care

8822 9907

21048

CALD

annecto at Home Support ACT

1800 266 328 21545

CALD

St Simeon Home Care Service

8645 4010

22026

CALD

annecto at Home Support Far West NSW

1800 266 328 21056

CALD

Start Nursing Services

8883 3207

38518

CALD

annecto at Home Support Inner West Sydney

1800 266 328 21546

CALD

Sydney Multicultural Community Services

9663 3922

14220

CALD

annecto at Home Support Mid North Coast

1800 266 328 21547

CALD

The Benevolent Society CC Eastern Suburbs

CALD

annecto at Home Support Nepean

1800 266 328 21548

CALD

The Benevolent Society CC Hawkesbury/Blue Mtns 1800 236 762 14062

CALD

annecto at Home Support South East Sydney

1800 266 328 21550

CALD

The Benevolent Society CC New England/Tamworth 1800 236 762 20769

CALD

annecto at Home Support South West Sydney

1800 266 328 21551

CALD

The Benevolent Society CC Northern Sydney

CALD

annecto at Home Support Western Sydney

1800 266 328 20772

CALD 

The Benevolent Society CC Sth West Syd/Sthn Highlands 1800 236 762 20684

CALD

Australian Chinese Community Association

9281 1377

18277

CALD

The Benevolent Society CC Sthn Sydney/Inner West 1800 236 762 14064

CALD

BBCR Home Care Packages

4422 7422

14130

CALD

VMCH Home Care Serv Regional Northern NSW

CALD

Bolton Clarke Central Coast At Home Support

1300 665 444 21320

CALD 

CALD

Bolton Clarke Far North Coast (NSW) At Home Supp 1300 775 227 21323

CALD

Your Aged Care at Home

8764 3669

14103

CALD

Bolton Clarke Illawarra At Home Support

1300 665 444 21321

Chinese

Advance Diversity Services Help at Home Services

9136 4788

14045

CALD

Bolton Clarke Port Macquarie At Home Support

1300 665 444 21322

Chinese

ANHF Home Care Services

9784 0868

19304

CALD

Bolton Clarke Sydney At Home Support

1300 665 444 19825

Chinese

Australian Chinese Community Assoc City Centre

9281 1377

14143

CALD

Canterbury City Com'ty Ctr Home Care Packages

21476

Chinese

Australian Chinese Community Assoc Northern Ctr

9412 3488

22012

CALD

Carrington Care Home Care Packages

1300 590 590 13135

Chinese

Australian Chinese Community Association

9281 1377

18277

CALD

CASS Care

9718 7305

14144

Chinese

BaptistCare Home Services ACT

CALD

CatholicCare Sydney Home Care Packages

13 18 19

13973

Chinese

CASS Care

9718 7305

14144

CALD

Community Gateway Wollongong

1300 657 473 13933

Chinese

Community Services #1

6126 4700

38640

CALD

CÜRA Aged Care Packages

(07) 5527 8011 17404

Chinese

CORE Community Services

8717 1500

14061

CALD

EACH Home Care Packages

1300 003 224 20137

Chinese

EACH Community Services

9744 8017

14159

CALD

Enrich Living Services ACT

1300 202 003 17219

Chinese

Home Caring

CALD

GWC Community Services Western Sydney

18271

Chinese

KOPWA Community Services

9412 0284

19807

CALD

HammondCare At Home Central Coast

1800 826 166 14092

Chinese

Northern Settlement Services Multicultural ACS

4969 3399

14154

CALD

HammondCare At Home Horsley

1800 826 166 14091

Chinese

Sydney Multicultural Community Services

9663 3922

14220

CALD

HammondCare At Home Hunter

1800 826 166 14093

Chinese

Uniting Home Care South West Sydney

CALD

HammondCare At Home North Sydney

1800 826 166 14136

Chinese

Wesley Mission Home & Carer SS West/Sth West Syd 8887 4977

13986

CALD

HammondCare At Home South East Sydney

1800 826 166 18598

Chinese

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

CALD

HammondCare At Home South West Sydney

1800 826 166 14094

Croatian

Community Services #1

6126 4700

38640

CALD

HammondCare At Home Western Sydney/Nepean

1800 826 166 21029

Croatian

SydWest Multicultural Services Aged Care Service

9621 6633

13981

CALD

Healthe Community Hunter Nursing

4959 6711

22029

Estn European JewishCare (NSW) Home Support Services

CALD

Healthe Community Mayo Home Nursing

6539 3600

18843

Estn European PAWA Community Care Home Care Packages

9750 9344

9516 2188

8764 6425

1300 133 660 14137

1800 236 762 18970

1800 236 762 14063

1300 698 624 19318

Wesley Mission Home & Carer Supp Serv Inner Wst Syd 9641 7088

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background

38678

13931

1300 275 227 17218

1300 875 377 39049

1800 486 484 21338

1300 133 660 14137 9716 0036

14175


www.Ag edCareGuide.com.au

Cultural Service Group Provider Estn European St Simeon Home Care Service

NSW & ACT 2020

235

8645 4010

DPS Web ID 22026

Cultural Group Italian

Service Provider Wesley Mission Home & Carer Supp Serv North Syd

Estn European Your Aged Care at Home

8764 3669

14103

Jewish

Help at Home by Montefiore

1800 251 537 20057

Egyptian

IWAA Aged Care Services

8764 6425

38678

Jewish

JewishCare (NSW) Home Support Services

1300 133 660 14137

Egyptian

Your Aged Care at Home

8764 3669

14103

Korean

CASS Care

European

CORE Community Services

8717 1500

14061

Korean

Uniting Home Care Western Sydney

European

Marco Polo Unanderra Care Services

4272 7700

13587

Latvian

Your Aged Care at Home

8764 3669

14103

Filipino

Northern Settlement Services Multicultural ACS

4969 3399

14154

Lebanese

CORE Community Services

8717 1500

14061

Filipino

SydWest Multicultural Services Aged Care Service

9621 6633

13981

Lebanese

IWAA Aged Care Services

8764 6425

38678

Filipino

Uniting Home Care South West Sydney

1800 486 484 21338

Lebanese

Your Aged Care at Home

8764 3669

14103

Filipino

Uniting Home Care Western Sydney

1800 486 484 13972

LGBTIQ

Adssi In-home Support Home Care Packages

1300 578 478 13889

French

Healthe Community Mayo Home Nursing

6539 3600

18843

LGBTIQ

annecto at Home Support Far West NSW

1800 266 328 21056

German

Healthe Community Mayo Home Nursing

6539 3600

18843

LGBTIQ

annecto at Home Support Inner West Sydney

1800 266 328 21546

German

St Hedwig Village Home Care

8822 9907

21048

LGBTIQ

annecto at Home Support Mid North Coast

1800 266 328 21547

Greek

Advance Diversity Services Help at Home Services

9136 4788

14045

LGBTIQ

annecto at Home Support South West Sydney

1800 266 328 21551

PHONE (02)

PHONE (02)

9907 1481

9718 7305

DPS Web ID 13927

14144

1800 486 484 13972

Greek

GWC Com'ty Serv Inner West, North & South East Syd 9516 2188

14145

LGBTIQ

annecto at Home Support Western Sydney

1800 266 328 20772

Greek

GWC Com'ty Services South Western Sydney

9516 2188

21213

LGBTIQ

annecto at Home Support ACT

1800 266 328 21545

Greek

GWC Community Services Hunter

9516 2188

21215

LGBTIQ

annecto at Home Support Nepean

1800 266 328 21548

Greek

GWC Community Services Illawarra

9516 2188

18272

LGBTIQ

annecto at Home Support South East Sydney

1800 266 328 21550

Greek

GWC Community Services Western Sydney

9516 2188

18271

LGBTIQ

BBCR Home Care Packages

Greek

Home Caring

1300 875 377 39049

LGBTIQ

Bolton Clarke Central Coast At Home Support

1300 665 444 21320

Greek

Wesley Mission Home & Carer SS West/Sth West Syd 8887 4977

13986

LGBTIQ

Bolton Clarke Far Nth Coast (NSW) At Home Supp

1300 775 227 21323

Greek

Wesley Mission Home & Carer Supp Serv North Syd

13927

LGBTIQ

Bolton Clarke Illawarra At Home Support

1300 665 444 21321

Hindi

Home Caring

1300 875 377 39049

LGBTIQ

Bolton Clarke Pt Macquarie At Home Support

1300 665 444 21322

Hindi

SydWest Multicultural Services Aged Care Service

13981

LGBTIQ

Bolton Clarke Sydney At Home Support

1300 665 444 19825

Hungarian

Help at Home by Montefiore

1800 251 537 20057

LGBTIQ

KOPWA Community Services

9412 0284

19807

Hungarian

JewishCare (NSW) Home Support Services

1300 133 660 14137

LGBTIQ

Life Without Barriers Far North Coast NSW

6625 8600

20765

Indian

Home Caring

1300 875 377 39049

LGBTIQ

Marco Polo Unanderra Care Services

4272 7700

13587

Indian

Wesley Mission Home & Carer SS West/Sth West Syd 8887 4977

13986

LGBTIQ

MCCI Home & Community Care Services

4229 7566

22014

Indian

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

LGBTIQ

Mercy Services Home Care Packages

4962 6680

14171

Indo-Chinese Australian Chinese Community Assoc City Centre

9281 1377

14143

LGBTIQ

NAC Aged Care Home Support

6226 3799

18278

Indo-Chinese Australian Chinese Community Assoc Northern Ctr

9412 3488

22012

LGBTIQ

Northern Settlement Services Multicultural ACS

4969 3399

14154

Indo-Chinese Australian Chinese Community Association

9281 1377

18277

LGBTIQ

Pinnacle Community Services Temora

6977 1326

21666

Indo-Chinese CASS Care

9718 7305

14144

LGBTIQ

St Andrew's Village

6620 5800

13751

Indo-Chinese EACH Community Services

9744 8017

14159

LGBTIQ

Sydney Multicultural Community Services

9663 3922

14220

Islamic

IWAA Aged Care Services

8764 6425

38678

LGBTIQ

Whiddon Ballina Community Care

Islamic

Your Aged Care at Home

8764 3669

14103

Macedonian

Advance Diversity Services Help at Home Services

9136 4788

14045

Italian

Advance Diversity Services Help at Home Services

9136 4788

14045

Macedonian

St Simeon Home Care Service

8645 4010

22026

Italian

CatholicCare Sydney Home Care Packages

13 18 19

13973

Maltese

Advance Diversity Services Help at Home Services

9136 4788

14045

Italian

COASIT Home Care Packages (NSW)

9564 0744

13971

Maltese

SydWest Multicultural Services Aged Care Service

9621 6633

13981

Italian

Help at Home by Montefiore

1800 251 537 20057

Muslim

BaptistCare Home Services ACT

Italian

Home Caring

1300 875 377 39049

Muslim

CORE Community Services

8717 1500

14061

Italian

KOPWA Community Services

9412 0284

19807

Muslim

IWAA Aged Care Services

8764 6425

38678

Italian

Marco Polo Unanderra Care Services

4272 7700

13587

Muslim

Your Aged Care at Home

8764 3669

14103

Italian

St Carthage's Community Care

6620 0000

13934

NESB

annecto at Home Support ACT

Italian

Sydney Multicultural Community Services

9663 3922

14220

NESB

CatholicCare Wollongong Your Life Your Way

4254 9342

13903

Italian

Wesley Mission Home & Carer SS West/Sth West Syd 8887 4977

13986

NESB

Life Without Barriers New England

6767 3300

20766

9907 1481 9621 6633

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background

4422 7422

14130

1300 738 388 20142

1300 275 227 17218

1800 266 328 21545


NSW & ACT 2020

236

Cultural Group NESB

Service Provider Multicultural Care Home Care Packages

NESB

www.Ag edCareGuide.com.au

9718 6199

DPS Web ID 13895

Cultural Group Spanish

Service Provider Northern Settlement Services Multicultural ACS

4969 3399

DPS Web ID 14154

Northern Settlement Services Multicultural ACS

4969 3399

14154

Spanish

Sydney Multicultural Community Services

9663 3922

14220

NESB

Pinnacle Community Services Temora

6977 1326

21666

Sri Lankan

Uniting Home Care Western Sydney

NESB

Rockdale Com'ty Serv Home Care Packages

9024 5500

20465

Tamil

SydWest Multicultural Services Aged Care Service

NESB

St Simeon Home Care Service

8645 4010

22026

Tamil

Uniting Home Care Western Sydney

NESB

Your Aged Care at Home

8764 3669

14103

Thai

CORE Community Services

8717 1500

14061

Pacific Islander Your Aged Care at Home

8764 3669

14103

Tongan

Northern Settlement Services Multicultural ACS

4969 3399

14154

1800 251 537 20057

Turkish

IWAA Aged Care Services

8764 6425

38678

PHONE (02)

PHONE (02)

1800 486 484 13972 9621 6633

13981

1800 486 484 13972

Polish

Help at Home by Montefiore

Polish

PAWA Community Care Home Care Packages

9716 0036

14175

Turkish

Uniting Home Care Western Sydney

Polish

SydWest Multicultural Services Aged Care Service

9621 6633

13981

Ukrainian

St Simeon Home Care Service

8645 4010

22026

Russian

Advance Diversity Services Help at Home Services

9136 4788

14045

Vietnamese

ANHF Home Care Services

9784 0868

19304

Russian

Catholic Healthcare Home Care Service Sydney

1800 225 474 13778

Vietnamese

Australian Chinese Community Association

9281 1377

18277

Russian

Help at Home by Montefiore

1800 251 537 20057

Vietnamese

BaptistCare Home Services ACT

Russian

JewishCare (NSW) Home Support Services

1300 133 660 14137

Vietnamese

CASS Care

Russian

St Simeon Home Care Service

8645 4010

22026

Vietnamese

Samoan

Northern Settlement Services Multicultural ACS

4969 3399

14154

Vietnamese

Slavic

PAWA Community Care Home Care Packages

9716 0036

14175

Slavic

St Simeon Home Care Service

8645 4010

South African IWAA Aged Care Services South Asian

1800 486 484 13972

1300 275 227 17218 9718 7305

14144

CatholicCare Sydney Home Care Packages

13 18 19

13973

CORE Community Services

8717 1500

14061

Vietnamese

EACH Community Services

9744 8017

14159

22026

Vietnamese

Home Caring

8764 6425

38678

Vietnamese

Northern Settlement Services Multicultural ACS

SydWest Multicultural Services Aged Care Service

9621 6633

13981

Vietnamese

Uniting Home Care South West Sydney

South Asian

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

Vietnamese

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

Spanish

Advance Diversity Services Help at Home Services

9136 4788

14045

Vietnamese

Your Aged Care at Home

8764 3669

14103

Spanish

Community Services #1

6126 4700

38640

C O M PA R E CHOOSE C O N TA C T

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YourRetirementLiving.com.au

1300 875 377 39049 4969 3399

14154

1800 486 484 21338

START YOUR SEARCH ON A U S T R A L IA ’S # 1 S E N IO R S W E B S IT E brought to you by

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background


NSW & ACT 2020

See Definition of Terms pages 140 -141

PHONE (02)

365 Care

1300 365 248

3Bridges Community Home Care Packages

1300 327 434

Accommodation & Care Solutions

1300 675 893

ADS Home Care Services

8677 0093

Adssi In-home Support Home Care Packages

1300 578 478

Adssi In-home Support Home Maint/Mods

1300 578 478

Advance Diversity Services Help at Home Services

9136 4788

Adventist Senior Living Home Care Services

4977 0004

Albury Wodonga Hlth Dist Nursing Serv Albury

6051 7408

All Parental Care Australia

9520 2966

Allawah Lodge Aged Care Facility

6927 3521

Alliance Community

9310 6511

Anglicare At Home Southern Region

1300 111 278

Anglicare At Home Sydney Metropolitan Region

1300 111 278

annecto My Support NSW-ACT

1800 266 328

Ascent Community Care

6778 3503

Auburn Diversity Services (ADSI)

9648 2008

Auscare Home & Community Care

1300 455 322

Australian Home Care Services Metropolitan NSW

1300 303 770

Australian Home Care Services Regional NSW

1300 303 770

Australian Red Cross Aged Care Services ACT

6234 7660

Australian Red Cross Aged Care Services NSW

9229 4111

Australian Unity Home Care Services NSW

1300 160 170

Awabakal Aged Care

4907 8555

Bankstown City AC Georges River Home Services

8717 0199

Bankstown City Aged Care Home Based Care

8717 0180

Bannister In Home Care

1300 368 991

BaptistCare Home Modifications & Maintenance

1300 275 227

BaptistCare Home Services ACT

1300 275 227

BaptistCare Home Services NSW

1300 275 227

BBCR Brokerage / Private Care Services

4422 7422

BBCR Home Maintenance Program

4443 7681

Bega & District Nursing Home

6492 7777

Bega Valley Meals on Wheels

6492 4146

Belong Blue Mountains Com'ty Support Blaxland

4739 1164

Belong Blue Mountains Com'ty Support Katoomba

4782 1117

Belong Blue Mountains Com'ty Support Lawson

4759 2592

CHS

In Home Care Services

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

www.Ag edCareGuide.com.au

Notes 

9999999999999 9 99 999 9 999 Note 1 9 9 999 9 999 Note 2 99 9999 9 999 99999999 9 999 Note 3 9 9 9 99 99 9 999 Note 4 9 9 999 9 999 9 9 9 99 99 9999 999 99 9 99999 999 9999 999999999 Note 5 99999999999999 Note 6 99999999999999 Note 6 9999 999999999 Note 7 9 99 999 9 9 999 999999999 99999999 9 999 99999999 9 999 9 9 99 Note 8 99 9 Note 9 9999999999 999 9999 999 99 99 Services for ATSI clients 999 999 99999 999 999999999 Note 10 9 99999 999 Gardening excluded 9 9 99999999999999 Note 11 99999999999999 Note 11 9999 99 99999 Available Jervis Bay area only 9 9999999 99999 Note 12 9 9 999 Includes services for Veterans 9 9 9 9 9 99 9 999 Note 13 9 9 9 9 Note 14

Note: 1. Includes frozen meal delivery service in St George area 2.  Includes services for financially disadvantaged & CALD clients; 24 hour care also available 3.  Includes access to mobility equipment & assistive technology 4.  Includes services for clients with disabilities 5.  Includes services through Veterans' Home Care 6.  Includes services for clients with complex needs and support for Carers & CALD clients 7.  Includes services for Veterans' through VHC & DVA 8.  Includes daily telephone support through Telecross

237

DPS Web Advert Page ID 21850 15 20764 38673 19 38978 13889 37103 14045 38480 22247 19266 13305 18529 IFC-1, 55 13230 IFC-1, 55 14097 21549 21597 22258 24 38987 20463 21605 22203 38812 42 20189 13730 21057 14095 20709 11, 216 38014 11, 216 17218 11, 216 13893 19301 19303 13257 21633 38509 21658 38508

 9. Services provided as daily telephone support through Telecross 10.  Includes services for Veterans' Home Care (VHC) clients 11.  Includes services for Veterans' Home Care (VHC) & DVA clients 12. Includes services for Veterans' Home Care (VHC) & DVA clients; access to mobility equipment & assistive technology also available 13.  Includes home modification services & Community Visitors Scheme 14.  Includes services for disabled clients and their carers

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

See Definition of Terms pages 140 -141

PHONE (02)

Benhome Home Care Services

1800 181 959

Best Practice Nursing

1300 687 733

Better Living Home Care Packages (NSW)

1300 307 344

Better Living Home Care Packages (ACT)

1300 307 344

Bilyara Hostel

6341 1666

Biripi Aboriginal Aged & Community Care

6550 0788

Bland Home & Community Care Services

6979 0287

Blue Haven Care

4232 0475

Bolton Clarke At Home Support

1300 665 444

Booroongen Djugun Aged Care Facility

6560 2103

Bower YNA

9222 9648

Braithwaite Speech & Learning Clinic

9797 1880

Bundaleer Care Services

6585 2811

Bungree Aboriginal Assoc Home Care Packages

4350 0100

Byron Shire Respite Service

6685 1921

Cabonne Shire Council Home & Community Care

6344 1199

Calvary Community Care ACT

1300 660 022

Calvary Community Care Hunter

1300 660 022

Calvary Community Care Manning Taree

1300 660 022

Calvary Community Care Riverina

1300 660 022

Calvary Community Care Sydney

1300 660 022

Candice Care

1800 226 342

Canterbury City Com'ty Ctr Home Care Packages

9750 9344

Care Connect

1800 370 575

Care Next Door

9666 7930

Care1

1300 422 731

Carehaven Services

0406 746 458

Carehaven Services ACT

0406 357 790

Careseekers

1300 422 731

Carrington Community Care

1300 590 590

CASS Residential Aged Care Facility

9789 4587

Catholic Healthcare Home Care Services

1800 225 474

Catholic Healthcare H/Care Serv Sthn Highlands

1800 225 474

Catholic Healthcare Respite & Soc Supp Serv

1800 225 474

CatholicCare Sydney Home Support Services

13 18 19

CatholicCare Wollongong Your Life Your Way

4254 9342

CCAS Aged & Disability Services

9858 3222

CCNB Home Care Packages

1300 002 262

CHNC Home Care Packages

9645 3700

CHS

In Home Care Services

www.Ag edCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

238

Notes 

DPS Web Advert Page ID 26 13529

999 999 99999 9999 9999 999 9999999999999 9999999999999 9999999999999 9 99 999999999 Services for frail aged ATSI clients 9 99 99 999 9 999999 9 999 Note 1 9 999 999 999 Note 2 9 99 999 9 999 Includes Outreach Food Programs for ATSI clients 999 9999 999 9 999 999999999 Includes services for DVA & VHC clients 9 9999 9 999 Note 3 9 9 99 999 Note 4 99 99 99 101 9999 99999 999 101 9999 99999 999 101 9999 99999 999 101 9999 9999 9 9 101 9999 999999999 9 9 999 9 9 9 9 9 9 Services for clients in the inner West area 18 9999 999999999 Note 5 9 9999 999 9 9 9999 999 9999 9999 99 99 9 9999 99 999 99 99999 9999 999 9 999 Flexible Respite available 9 9 99 9 9 Note 6 32D 9999 999 9 999 32D 9999 999 9 999 Note 7 32D 9999 999 9 999 99999999999999 9 999999 99999 9 9 99 9999 99999 999 9 9 99

Note: 1. Includes community transport service - phone: (02) 4203 4055; fee may be applicable 2.  Includes services for Veterans' Home Care (VHC) & overnight services 3.  Includes access to equipment & assistive technology & specialised transport service for ATSI clients 4.  Includes services for Carers of clients with disabilities

38440 22198 38353 13599 13995 13998 13904 20768 13854 19241 19572 14340 13890 21588 21635 18538 13731 13996 18537 18129 38289 21476 17997 19299 19252 38542 38541 21553 13135 21065 19320 19856 19273 21571 13903 38872 14149 22276

5.  Includes services for ATSI, CALD & LGBTIQ clients 6.  Services for frail aged Chinese, Indonesian or Vietnamese clients 7.  Services include mental health respite for carers

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

In Home Care Services City of Parramatta Council Com'ty Care Services Clarence Care & Support

PHONE (02)

9 99 99 99999999999999 Note 1 9 99 9 9 9 Includes home modifications services 9 99 99 9 999 Note 2 9999 999 9 999 Includes home modification services 9 99 9 99 99 99 9 999 9 999 9 9 Note 3 9999 999 9 999 9999 999 9 999 9999 999 9 999 9 99 99 99 99 9999 999 99 99 99 9 99 9 99 9999 9 9 999 9999 999 9 999 Includes home modification services 9999 99 9 999 193D 9999999999999 9999999999 999 Includes services for Veterans 9 9 9 99 Note 4 99 9 99 Note 5 131 9 9 99 9 9 9999 999999999 9 99 999 9 999 9999999999999 Note 6 9999999999999 Note 6 9999 999999999 Overnight respite available Hairdressing, manicure and pedicure services 9 9 9 9 9999999999 999 9 9 9 99 999 9 999 Note 7 9 99 999 9 999 Note 8 9 9 99 Note 9 9999 999999999 9 99 999 9 999

1800 801 503 9389 0035

COASIT Home Care Packages (NSW)

9564 0744

Coast Community Connections

4343 1888

Communities@Work Seniors/Com'ty Transport Prog 6293 6500 Community Care Options

6650 2000

Community Connect Transport

9490 9500

Community Gateway Kempsey

1300 657 473

Community Gateway Nowra

1300 657 473

Community Gateway Wollongong

1300 657 473

Community Options - CHSP

6295 8800

Community Services #1

6126 4700

ConnectAbility Australia Aged Care Support

4962 1000

Cooma Challenge Home Support Services

6452 2156

CORE Community Services

8717 1500

Cranbrook at Home Crowley Care

1800 275 753 9458 9950 1300 139 099

Crows Nest Centre Aged & Community Services

9439 5122

Cumberland Council Aged & Disability Services

8757 9041

Dementia Australia

9805 0100

Diversional & Recreation Therapy Australia

9887 5035

Dungog & District Neighbourcare

4992 3348

EACH Community Services

9744 8017

Enrich Living Services

1300 202 003

Enrich Living Services ACT

1300 202 003

Eremea Home Care Services

1300 118 880

Essential Care

0439 606 748

Eurobodalla Meals on Wheels/Out and About Serv Feros Care Home Care

DPS Web Advert Page ID 21589

9806 5121

COA Sydney Home Support Services

CPL Aged Care Services

Notes 

239

CHS

See Definition of Terms pages 140 -141

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

www.Ag edCareGuide.com.au

4474 4464 1300 763 583

Forbes & District Meals On Wheels

6851 4204

Forbes Shire Council Home & Community Care

6851 1288

Gilgai Aboriginal Home Care Packages

9832 3825

Gilgandra Shire Council Community Care Services

6817 8750

Glen Innes Severn Cncl Life Choices Supp Serv

6730 2500

GoCo Care

6740 2240

Note: 1.  Includes Short Term Restorative Care (STRC) services 2.  Services for Italian clients in Sydney metro area & Wollongong only 3. Services for older frail clients or younger clients with a disability & their carers; includes services where public or private transport is unavailable 4. Includes assisted shopping service for clients where public transport is unavailable; fee applicable for transport service

13991 38434 13971 13886 21662 14161 38417 13924 22013 13933 38976 38640 21665 21636 14061 21587 21506 14223 38420 21677 14042 20030 13929 14159 20862 17219 20759 18280 22037 22289 38757 38758 13999 38493 14133 14164

5. Includes programs for frail aged/disabled or ATSI clients & their carers in Auburn, Holroyd & Parramatta LGAs; meal delivery & community transport services also available for CALD clients 6.  Includes services for Veterans' Home Care (VHC) clients & DVA Nursing 7.  Includes home modification services - phone: (02) 6852 4388 8.  Priority to ATSI clients in Western Sydney/Nepean areas 9.  Includes access to mobility equipment & assistive technology

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

In Home Care Services

Notes  99999 Note 1

PHONE (02)

CHS

See Definition of Terms pages 140 -141

www.Ag edCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

240

Goodwin Home Care

6175 5650

Goulburn Mulwaree Cncl Respite/Soc Supp Groups

4823 4498

Griffith Meals on Wheels

6962 9997

9999 999 9 9 99 Service does not include shopping 9 9 9999999999999 9 99 99 9 9 9 9 99 99 9 9 9 9 9 9 9 9 9 9 9 9 9 99 9 9 9 9 9 9 9 99 99 9 9 9 9 9 9 9 9 9 9 999 99999999 999999999 999 Note 2 999999999 999 9999999999999 Includes services for DVA clients 9 99 9999999999999 Includes services for DVA clients 9999999999999 999 999999999 Note 3 9 99999 9 999 9999999999999 9 9 9 999 Note 4 9 9 99 9 9 99 999 999999999 9999 9999 999 9999 99999999 999 999999999

Group Home Australia Home Care Services

1300 015 406

HammondCare At Home ACT

1800 826 166

HammondCare At Home Batehaven

1800 826 166

HammondCare At Home Central Coast

1800 826 166

HammondCare At Home Central West

1800 826 166

HammondCare At Home Far West NSW

1800 826 166

HammondCare At Home Horsley

1800 826 166

HammondCare At Home Hunter

1800 826 166

HammondCare At Home Merimbula

1800 826 166

HammondCare At Home North Sydney

1800 826 166

HammondCare At Home Scone

1800 826 166

HammondCare At Home Shoalhaven

1800 826 166

HammondCare At Home South East Sydney

1800 826 166

HammondCare At Home South West Sydney

1800 826 166

HammondCare At Home Western Sydney & Nepean 1800 826 166 Hastings Home Modification & Maintenance Serv

1300 336 488

HCA Home

1300 422 111

Healthe Community Central Coast

4959 6711

Healthe Community Hirondelle

9406 5066

Healthe Community Hunter Nursing

4959 6711

Healthe Community Hurstville

9579 7977

Healthe Community Mayo Home Nursing

6539 3600

Help at Home by Montefiore

1800 251 537

HenderCare

1300 764 433

Hills Community Care Services Hills Nursing

9761 7600 1300 131 393

HMC Multi Seniors Ethnic Neighbour Aid Prog

4960 8248

Holbrook Health Service

6036 2787

Holdsworth Community

9302 3600

Home Care Assistance Newcastle Hunter

4089 3000

Home Care Assistance Nth West & Inner West Syd

9051 1000

Home Care Assistance Sth West & Outer West Syd

8004 7137

Home Care Assistance Sydney City & East

9158 3880

Note: 1. Services for clients in ACT and Southern Highlands (NSW) 2.  Hydrotherapy and Mental Health programs also available.

‘I choose a quality lifestyle in the home I love.’

DPS Web Advert Page ID 201, 240 17221 22036 38433 133 38424 22016 21309 14092 18596 22017 14091 14093 22053 14136 22022 18597 18598 14094 21029 22167 22391 38576 38772 22029 38773 18843 88 20057 21955 21664 19902 21608 13052 21640 21931 22006 22007 38497

3.  Includes services for Veterans' Home Care (VHC) & DVA clients and clients with mental health issues 4.  Services for multicultural clients in Lower Hunter & Newcastle areas Committed to quality of life for all, with re-ablement focused in-home care including: • Goodwin Health & Wellness Centre (geriatrics, allied health & wellness classes) • Day Clubs in Crace, Monash, Queanbeyan

(02) 6175 5650 GOODWIN.ORG.AU

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

See Definition of Terms pages 140 -141

PHONE (02)

Home Caring

1300 875 377

Home Instead Senior Care Central Coast

4342 3477

Home Instead Senior Care Mid North Coast

6583 9944

Home Instead Senior Care Newcastle

4945 4316

Home Instead Senior Care Penrith

4722 2256

Home Instead Senior Care Sutherland

9526 2659

Home Instead Senior Care Syd Inner West/Nth West

9908 7206

Home Instead Senior Care Syd Nth Shore/Nthn Beaches 9144 2322 Home Instead Senior Care Sydney Estn Suburbs

1300 791 172

Home Instead Senior Care Sydney Inner Sth West

9194 4146

Home Instead Senior Care Sydney Lwr Nth Shore

9908 7206

Home Instead Senior Care Sydney Upper Nth Shore

9980 2226

Home Instead Senior Care Wollongong

4295 6829

Home Modifications Australia (MOD.A)

0416 860 950

Home Nursing Group

1300 698 693

Home Support Services

1800 854 300

Hunter Community Services

4937 4555

In Home Care - Machado Care Solutions

9713 5589

integratedliving Australia New South Wales

1300 782 896

Interchange Australia Home Care Packages

1300 112 334

Intereach Community Support

1300 488 226

Intereach Community Support (West)

1300 488 226

IRT Home Care ACT

13 44 78

IRT Home Care Illawarra

13 44 78

ItSoWel Home Support Services

4228 8222

IWAA Aged Care Services

8764 6425

JewishCare (NSW) Home Support Services

1300 133 660

JNC Social Support Services

8570 1400

Junee Community Centre Services

6924 2666

Just Better Care ACT

1300 587 823

Just Better Care NSW

1300 587 823

Kate Cares

9387 6100

KinCare NSW

1300 110 254

KinCare ACT

1300 110 254

Kinder Caring Home Nursing

1300 796 675

Kirinari Transport Services

6041 2299

Notes 

CHS

In Home Care Services

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

www.Ag edCareGuide.com.au

999 999 999 999 999 999 999 999 999 999 999 999 999

9 99 999 99999999 99999999 99999999 99999999 99999999 99999999 99999999 99999999 99999999 99999999 99999999 99999999

241

DPS Web Advert Page ID 39049

Includes home modifications 9 9 9999999999 999 999 999999999 99 99999 9 999 Note 1 9 9 999999999 9999 99999 999 99 9 9 99 Note 2 9 99 99999 999 Note 3 9 99 999 9 999 161D 9 99 99999 999 161D 9 99 99999 999 9 9 999 9 999 999 99 9 999 99 9 999 99999 9 999 Note 4 9999 999 9 99 Note 5 27 9999 99999 999 27 999 9999 999 9999999999999 41 9999999999 999 Includes transition care services 41 9999999999 999 Note 6 9999999999999 Services for clients in metropolitan areas only 9 9 Note 7

Note:  1. Includes home modification services and access to mobility equipment & assistive technology for aged/disabled clients 2.  Includes services for younger disabled clients and their carers 3. Includes short term or emergency Carer support for clients in Riverina/Murray Region - phone: 1800 052 222

18801 18802 38500 22096 18803 22094 22091 22089 22095 22092 22093 21505 19818 20221 21871 21653 20188 13980 21582 18274 19206 17223 13968 21643 38678 14137 21651 21641 18774 18583 18085 18253 14096 14047 38851

4.  Includes group outings for aged/disabled/CALD clients in Randwick & Waverley areas 5.  Includes services for disabled clients and their carers 6.  Includes transition care services, hospital support & region specific dementia programs 7. Services for aged and/or disabled residents living Albury, Corowa & Greater Hume areas

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

In Home Care Services

Notes  999 Note 1

DPS Web Advert Page ID 22191

PHONE (02)

CHS

See Definition of Terms pages 140 -141

www.Ag edCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

242

KNC Home Care Packages

9988 4966

Kogarah Community Services

9553 6506

Life Without Barriers Southern NSW

4472 9980

9999999999 9 99 99 9 99 Note 2 999 999999999 Note 3 9999 999 99999 99 9 999 99999 Note 4 99 9 999 99999 Note 4 9 99 9 Note 5 99 9 9999 99 9 99 99 999 9 999999999999 Note 6 9 9 99 99 Some services are only available in specific areas 9 9 999 99999 Some services are only available in specific areas 9999999999999 9 99 99 9 99 9999 999 9 999 9 99 9 9 999 Note 7 9 99 99 9 999 Note 8 9 9 37 9999999999999 Note 9 62 9999 9999 999 Note 9 62 99999 9999 999 Note 9 62 9999 99999 999 Note 10 9 9 Note 11 9999 999999999 9 99 99 9 999 9 9 99 Note 12 9 99 99 999 82 9999 99 9 999 Note 13 82 99999999 99999 9 9 99 999 9 9 99 99 99 9 Note 14 9 99 99 99 99 Note 15 9999 9999 999

Lifebridge Australia

1800 043 186

Lifetime Connect Aged & Com'ty Serv Coffs Harbour  6652 9563  Lifetime Connect Aged & Com'ty Serv Macksville

6568 2522

LINC Home Support Services

6352 2077

Live it up with NurseWatch

9331 3344

LiveBetter Community Services Broken Hill

1800 580 580

LiveBetter Community Services Central West

1800 580 580

LiveBetter Community Services Orana Far West

1800 580 580

LiveBetter Community Services Riverina Murray

1800 580 580

Mable

1300 736 573

Maitland Community Care Services

4943 5755

MCCI Home & Community Care Services

4229 7566

McLean Care Home & Community Services

6766 5006

MDSI Multicultural Home Care Packages Program

4627 1188

Meals on Wheels Mid North Coast

1300 336 488

Meditech Help in the Home

9764 4488

Mercy Health Home Care Services Albury

6024 9508

Mercy Health Home Care Services Canberra

6256 9600

Mercy Health Home Care Services Young

6384 1010

Mercy Services Community Transport Service

4961 3113

Mercy Services Home Care Packages

4962 6680

MidCoast Assist

1300 658 830

Mosman Municipal Council Services for Seniors

9978 4128

MRNC Community Home Support Program

6682 4334

Multicultural Care Home Care Services

9718 6199

Multicultural Care Short Term Restorative Care

9718 6199

Murray River Council Community Programs Murrumburrah-Harden Health Service My Nurse

1300 087 004 6386 2200 1300 868 334

Myrtle Cottage

9426 3100

NAC Aged Care Home Support

6226 3799

NDNS 4593 8444 Note:   1. Includes services through Neighbourhood Aid Programs in Berowa, Galston & Pennant Hills areas   2. Includes services for frail aged/disabled/CALD clients & their carers; Neighbour Aid Program & dementia specific services extend to Sutherland area   3.  Includes services for Veterans' Home Care (VHC) clients  4. Includes services for Veterans' Home Care (VHC) & DVA clients and meal delivery services   5.  Includes meal delivery services - phone: (02) 6354 5911   6.  Some services are only available in specific area   7. Services for frail aged/disabled clients in New England area   8. Services provided for clients in Forster, Kempsey, Laurieton, Port Macquarie, Sawtell, Taree & Wauchope areas

21630 22280 21603 21583 14105 38300 22278 13947 18851 21058 20839 22109 38917 22014 20483 14166 22166 38305 19324 19323 14086 22035 14171 21317 38419 21655 13895 21973 38411 14356 38806 38200 18278 38979

  9.  Includes services for Veterans' Home Care (VHC) & DVA clients 10. Includes services for Veterans' Home Care (VHC) & DVA clients and home modifications 11. Services for frail aged persons & those with a disability and their carers in Lake Macquarie & Newcastle LGAs 12.  Transport also available for disabled clients with health related needs 13.  Services for clients in Inner West, South West & South East Sydney 14. Services for clients provided as telephone group support and access to other program outings 15.  Services for clients in ACT, Goulburn, Queanbeyan, Yass, Young & surrounding districts

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

In Home Care Services

DPS Web Notes  Advert Page ID 21656 Includes respite for carers of ATSI clients 14154

PHONE (02)

CHS

See Definition of Terms pages 140 -141

Nimbin Aged Care & Respite Services

6689 1709

Northern Settlement Services Multicultural ACS

4969 3399

9 99 9 9 99 9999 9 99 9 9 9 9 99999999 99 99999999999999 Note 1 9 Includes home modification services 9 9 9 9 999999 9 99 Note 2 999 999 9 999 99 9 999 9 999 9999 99999 999 9999 99999 999 9999 999 9 999 9999 99999 999 9999 99999 999 9999 99999 999 9999 99999 999 999 9 9 99 Note 3 9999999999999 9 9 999 9 999 Note 4 9 99 99 9999 999999999 9 99999999 999 Includes services for DVA clients 999999999999 999999999999 999999999999 999999999999 999 9999 999 999999 99999 9 99 99 Note 5 9 99999999999 Note 6 9999999 99999 999 999999999 9 9 99 99999 9999999999999 Note 7 9999999999999 Note 7 9999999999999 9999999999999

NovaCare Home Care Packages

1300 363 654

NSW Home Support Services

1300 770 118

Nurses2u Home Care Services

1300 551 338

NVC

6598 5000

Occupational Therapy Works

9327 4946

Our Lady of Consolation Home Care Services

9832 4599

Ourcare Services In Home Care

6571 2300

Oxley Home Care

9986 2266

PAC ACT Home Care Services

1800 722 679

PAC Eastern Suburbs Home Care Services

1800 722 679

PAC Hunter Home Care Services

1800 722 679

PAC Illawarra Home Care Services

1800 722 679

PAC Inner West Home Care Services

1800 722 679

PAC New England Home Care Services

1800 722 679

PAC Northern Sydney Home Care Services

1800 722 679

PAC Southern Highlands Home Care Services

1800 722 679

PAWA Community Care Home Care Packages

9716 0036

Pearl Quality H/Care Serv Syd Nth Estn Suburbs

8407 9169

Pinnacle Community Services Cootamundra

6942 7786

Pinnacle Community Services Leeton

6953 6660

Pinnacle Community Services Temora

6977 1326

Port Stephens Veterans and Citizens Aged Care

1800 620 356

Premium Aged & Com'ty Serv Central Coast NSW

1300 826 219

Premium Aged & Com'ty Serv Nthn Tablelands

1300 826 219

Premium Aged & Com'ty Services North West NSW 1300 826 219 Premium Aged & Community Serv New England Prestige Inhome Care Packages Sydney Programmed Care

1300 826 219 9387 1039 131095

RCC Aged & Disability Support Services

9533 0100

Regal Home Health Home Care Services

9264 4555

Residential Gardens Home Care Services

8887 5555

RFBI Care at Home

1300 848 076

RFBI Care at Home South Western Sydney

1300 848 076

RFBI Care at Home ACT

1300 848 076

RFBI Care at Home NSW

1300 848 076

Right at Home Gold Coast South

1300 363 802

243

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

www.Ag edCareGuide.com.au

Right at Home Macarthur Penrith 1300 363 802 Note:   1. Includes services for Veterans' Home Care (VHC) & DVA clients; includes access to mobility equipment & assistive technology   2.  Includes services for clients with Younger Onset Dementia  3. Services for frail aged/disabled clients from Polish & Eastern European backgrounds

13735 19269 20710 38441 19325 13984 21572 19151 17 21942 17 21941 17 20509 17 21071 17 20508 17 20510 17 20511 17 21070 14175 22005 21667 22070 21666 21606 14113 14115 14112 14114 38923 38983 21668 19819 83 21066 26 39030 26 39031 26 21382 26 21393 38321 38322

4.  Includes community transport services for clients in Stockinbingal area 5.  Services exclude lawn mowing and meal preparation 6.  Includes services for Veterans' Home Care (VHC) & DVA clients 7.  Includes transition care services

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

See Definition of Terms pages 140 -141

PHONE (02)

Right at Home Padstow St George

1300 363 802

Right at Home Southern NSW

1300 363 802

Right at Home Sydney North West

1300 363 802

Right at Home Sydney Northern Beaches

1300 363 802

Right at Home Sydney The Hills

1300 363 802

Rockdale Com'ty Services Home Care Packages

9024 5500

Rose Mumbler Village

4428 9400

RSL LifeCare at Home Central - Narrabeen RSL LifeCare at Home Central - Tea Gardens, Dungog, Hawks Nest RSL LifeCare at Home North - Casino, Kyogle, Lismore RSL LifeCare at Home North - Coffs Harbour, Urunga, Tamworth, Armidale RSL LifeCare at Home North - Mullumbimby, Byron Bay, Ballina RSL LifeCare at Home North - Tweed Heads, Gold Coast, Murwillumbah RSL LifeCare at Home South - Kandos RSL LifeCare at Home South - Merimbula, Bega, Eden RSL LifeCare at Home South - Wagga Wagga, Griffith, Gundagai, Narrandera RSL LifeCare at Home South - ACT, Queanbeyan & Yass SCCBH Home Maintenance Services Scope Home Access

1300 853 146 1300 853 146

38329 20465 13298 19853 38178

9999999999999

21316

1300 853 146

9999999999999

19852

1300 853 146

22336

1300 853 146

9999999999999 9999999999999 9999999999999

1300 853 146

9999999999999

20194

1300 853 146

1300 853 146 08 8080 1850 1300 765 887

1300 524 470 6451 1059 6455 4010 1800 989 000

Southern Highlands Home Care (SHHC)

4861 1329

St Andrew's Village

6686 1500

St Carthage's Community Care

6620 0000

St Luke's Home Care

9356 0305

St Luke's Private Home Care

9356 0305

Sue Mann Nursing & Community Care

38328

1300 853 146

4244 3470

Start Nursing Services

38320

38181

Simply Helping Illawarra

St Vincent's Care Serv Com'ty Living Sydney

22068

9999999999999

4200 1386

Snowy Monaro Reg Cncl Com'ty Supp Serv HCPs Snowy Monaro Regional Council Community Support Services ComPacks Program Southern Cross Aged Support Services

9999999999999 9999999999999 9999999999999 999999999 999 9999999999999 9999 999999999 9 9 9 9 99 Services for ATSI clients 9999999999999 9999999999999

DPS Web Advert Page ID 38323

1300 853 146

Senior Helpers Wollongong Simply Helping Sydney West

Notes 

CHS

In Home Care Services

www.Ag edCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

244

1800 778 767 8883 3207 1300 241 300

Sunrise Supported Living Tuncurry Home Care Serv

5528 5000

Sydney Community Services Home Care Services

9427 6425

SydWest Multicultural Services Aged Care Services

9621 6633

999999999 999 9 9 Note 1 9 99 21 999 99 9 999 999 99999 999 Includes services for clients with disabilities  30 30 999 99 9 999 9999 999999999 9 999999999 99 9 99 9 999 99 99 9 999 9999999999999 Includes DVA services through VHC 9 9 9 9 999 9 99 999 9 999 999 99999 999 38 999999999 999 Includes services for Veterans' Home Care (VHC) 99 9 99 9 9999999999 999 Note 2 94 9999999999999 9999999 99 999 Note 3 9 9 9 9

Note:   1. Servicing clients in the Illawarra, Hunter, South Coast, Eurobodalla, Southern Highlands, ACT, Capital Country & surrounds   2.  Includes services for Veterans' Home Care (VHC) & DVA clients, as well as those with disabilities

13533 13974

20192 38444 21657 38421 21256 38805 13935 19291 14152 38449 13751 13934 14087 20787 21965 38518 14088 18996 22174 13981

3. Includes services for frail aged/disabled CALD clients and their carers

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

www.Ag edCareGuide.com.au

In Home Care Services Tablelands Community Support TabTimer - helping to keep people on time Tenterfield Total Care & Transport HC Packages The Benevolent Society Community Care South West Sydney /Southern Highlands The Benevolent Society Home Support Services Nepean/Blue Mountains/Hawkesbury The Benevolent Society Private Home Care Service Sydney Metro The Benevolent Society CC Eastern Suburbs

PHONE (02)

CHS

See Definition of Terms pages 140 -141

6778 6350

99

1300 822 846 1800 236 762

9 9

1800 236 762

9

1800 236 762

9 9 9 9 9 9 9

6736 4947

1800 236 762

The Benevolent Society CC Hawkesbury/Blue Mtns 1800 236 762 The Benevolent Society CC New England/Tamworth 1800 236 762 The Benevolent Society CC Northern Sydney

1800 236 762

The Benevolent Society CC Sthn Syd/Inner West

1800 236 762

The Benevolent Society HSS Central West

1800 236 762

The Benevolent Society HSS Far North Coast

1800 236 762

The Benevolent Society HSS Far North Coast

1800 236 762

The Benevolent Society HSS New England

1800 236 762

The Benevolent Society HSS Northern Sydney

1800 236 762

The Benevolent Society HSS Sth Est Sydney

1800 236 762

The Benevolent Society HSS Sth West Sydney

1800 236 762

The Benevolent Society HSS Western Sydney

1800 236 762

The Benevolent Society Nthn Beaches Food Serv

1800 236 762

The Benevolent Society STRC Nepean

1800 236 762

The Cooperative Life

1300 494 117

The Salvation Army Community Care (NSW)

1300 111 227

TransCare Hunter

6545 3113

Tumbarumba Multi Service Outlet

6948 9161

Uniting Domestic Assistance ACT/Sthn Tablelands

1800 486 484

Uniting Domestic Assistance Illawarra/Shoalhaven 1800 486 484 Uniting Domestic Assistance Nepean

1800 486 484

Uniting Domestic Assistance Western Sydney

1800 486 484

Uniting DVA Nursing ACT/Southern Tablelands

1800 486 484

Uniting DVA Nursing Far North Coast

1800 486 484

Uniting DVA Nursing Far West

1800 486 484

Uniting DVA Nursing Hunter

1800 486 484

Uniting DVA Nursing Illawarra/Shoalhaven

1800 486 484

Uniting DVA Nursing Mid North Coast

1800 486 484

Uniting DVA Nursing Riverina

1800 486 484

Uniting Healthy Living for Seniors Hunter

1800 486 484

Uniting Healthy Living for Seniors Inverell

1800 486 484

Uniting Healthy Living for Seniors Nepean

1800 486 484

Uniting Healthy Living for Seniors Nthn Syd

1800 486 484

9

99 9 9 9 99999 9 9 9

9 99 99 9 99 99 99 99 99

999 9 9 9 9 9 9 999 999

Notes  999 Note 1

245

DPS Web Advert Page ID 13928 19268

Medication reminder product

999 99

21579 20684

9

9

Assistance with Housing

39000

9 9 9 9 9 9 9

999 99 999 99 99 99 Assistance with Housing 9

39012 18970 14062 20769 14063 14064 39009 39007

9 9 9 9 9 9 9 9

9 9 9

99 9999 9 9 9 9 9 9 9 9 9 9 9 9

9 9 9 9

Note:   1. Includes Tablelands Community Transport - phone: (02) 6778 6450

9 9 9

9

9

9

39008 39010

Assistance with Housing

39002

999 Assistance with Housing 9

38997 38998 39004

Meals Only

38996

Short Term Health Professional Interventions

39011

999 9 999 Note 2 999999999 Note 2 99 9 99 99 999

21047 106 38376 21645 21646 29, 61 21296 29, 61 21306 29, 61 21304 29, 61 18535

9 9 9 9 9 9 9

999 999 999 999 999 999 999

29, 61 21295

9

29, 61 21302 29, 61 21246 29, 61 21307 29, 61 21305 29, 61 21298 29, 61 21300

9

Flexible respite service for Carers of clients  29, 61 18232 29, 61 21286 99

9 99

29, 61 14141 29, 61 19879

2.  Includes access to mobility equipment & assistive technology

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

See Definition of Terms pages 140 -141

PHONE (02)

Uniting Healthy Living for Seniors South West Syd

1800 486 484

Uniting Healthy Living for Seniors Sydney Metro

1800 486 484

Uniting Healthy Living for Seniors Central Coast

1800 486 484

Uniting Healthy Living for Seniors Far North Coast Uniting Healthy Living for Seniors Illawarra/Shoalhaven Uniting Healthy Living for Seniors Mid Nth Coast

1800 486 484

Uniting Home Care ACT/Southern Tablelands

1800 486 484

Uniting Home Care Far West

1800 486 484

Uniting Home Care Inner West Sydney

1800 486 484

Uniting Home Care Kuranya/Far South

1800 486 484

Uniting Nursing Service Illawarra

1800 486 484

Uniting Veterans Home Care ACT/Sthn Tablelands

1800 486 484

Uniting Veterans Home Care Central Coast

1800 486 484

Uniting Veterans Home Care Central West

1800 486 484

Uniting Veterans Home Care Clarence Valley

1800 486 484

Uniting Veterans Home Care Far North Coast

1800 486 484

1800 486 484 1800 486 484

Uniting Veterans Home Care Illawarra/Shoalhaven 1800 486 484 Uniting Veterans Home Care Mid North Coast

1800 486 484

Uniting Veterans Home Care Nepean

1800 486 484

Uniting Veterans Home Care Northern Sydney

1800 486 484

Uniting Veterans Home Care Riverina

1800 486 484

Uniting Veterans Home Care Western Sydney

1800 486 484

UPA Dubbo Home Care Services

6885 3633

UPA Riverina Murray Home Care Services

6025 1776

UPA Wagga Wagga Home Care Services

6921 3219

Upper Lachlan Community Care

4832 2399

Vision Australia Home Support Services (ACT)

1300 847 466

Vision Australia Home Support Services (NSW)

1300 847 466

Warrigal Albion Park Rail

1800 927 744

Warrigal Connect Queanbeyan

1800 927 744

Warrumbungle Community Care Coolah

6378 5130

Warrumbungle Community Care Coonabarabran

6849 2200

Wendy's Home Care

4587 5999

Wenonah Lodge

6374 2088

Wesley Mission Home & Carer SS Mid Nth Coast

6588 1705

Wesley Mission Home & Carer SS West/Sth West Syd  8887 4977 Wesley Mission Home & Carer Supp Serv Ctrl Coast

4352 3880

Wesley Mission Home & Carer Supp Serv Illawarra

8522 2200

Wesley Mission Home & Carer Supp Serv Inner Wst Syd  9641 7088

CHS

In Home Care Services

www.Ag edCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

246

9 9 9 9 9 9

Notes 

DPS Web Advert Page ID 29, 61 21288

99 29, 61 99 29, 61 9 9 Includes specific services for ATSI clients  29, 61 29, 61 99 99 29, 61 9 99 29, 61 999 99 99999 29, 61 999 999 99999 29, 61 999 999 99999 29, 61 9 99 29, 61 9 9 9999 29, 61 99 999 9 29, 61 99 9 9 29, 61 99 9 99 29, 61 99 9 9 29, 61 99 9 9 29, 61 99 9 9 29, 61 99 9 9 29, 61 99 9 99 29, 61 99 9 99 29, 61 99 9 99 29, 61 99 9 99 9 9 9 99 9 999 99999 Note 1 9 99 999999 99 Note 1 99999999999999 Note 2 9 99 Note 2 9 99 9 9 99 9 999 9 9 99 9 99 99 99 999 Note 3 99 99 999 Note 4 9 9 999 9 999 99 9 99 99 9 99 9 9 99 9 999 9 99 9 9 999 9 9 99 9 999 9 99 99999 999 Services for dementia specific frail aged clients

Note:  1. Includes services for Veterans' Home Care (VHC) & DVA clients   2. Includes self care aids & assistive technology for clients with blindness or low vision; gardening services not included

21285 21284 20836 19876 18237 17222 13900 14085 21287 21073 21294 20521 21299 18236 21301 21074 20545 21303 20202 18228 21297 19563 13894 20771 38496 21576 21578 13664 13782 21647 21609 19272 13078 22173 13986 22170 22169 13931

3.  Services for clients in Coolah, Dunedoo & Mendooran surrounding areas 4.  Services for clients in Baradine, Binnaway, Coonabarabran & surrounding areas

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

www.Ag edCareGuide.com.au

In Home Care Services PHONE (02)

CHS

See Definition of Terms pages 140 -141

Wesley Mission Home & Carer Supp Serv Nepean

8887 4966

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

9 9 9 9

Wesley Mission Home & Carer Supp Serv Sth Est Syd  8522 2200 Wesley Mission Home Modification & Maint Serv

1300 086 906

Whiddon Ballina Community Care

1300 738 388

Whiddon Grafton

1300 738 388

Whiddon Kyogle

1300 738 388

Whiddon Laurieton

1300 738 388

Whiddon MyLife Community Care

1300 738 388

Whiddon Redhead Community Care

1300 738 388

Wollondilly Support & Community Care

4677 2524

Wyanga Aboriginal Aged Care Program

9319 7175

Yass Valley Aged Care

6226 2030

Your Aged Care at Home

8764 3669

Your Nursing Agency Home Care Services

9222 9638

Your Side Australia Aged Care Services

1300 134 332

Notes 

9 99 9

247

DPS Web Advert Page ID 21318

99 9 999 99 9 99 9 9 999 Note 1 9 9 9 99 999 9 9 99 9 999 9 9 99 9 999 9 99 9 999 999999999 999 Assessment, care planning & evaluation services 9 9 99 9 999 9 9 99 9 99 Services for frail aged ATSI clients Shopping not included 9 9 999999999 999 Note 2 9999999999999 9 999999 9 999 Note 3

Note:  1. Services for clients in inner West Sydney & Cumberland/Prospect areas   2.  Includes access to mobility equipment & assistive technology

13927 14151 20209 20142 13828 13965 13962 18964 13728 21648 14142 13381 14103 22196 21644

3. Includes services CALD clients and their carers, home modifications and access to mobility equipment & assistive technology available

www.Ag edCareGuide.com.au

Centre Based Care (CBC) See Definition of Terms pages 140 -141

CHS PF Dem unded Se en Me tia Ca rvice als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran  Recre spo ation rt al S upp o

rt

NSW & ACT 2020

3Bridges Community Carer Support & Respite Service

Carss Park 1300 327 434

DPS Web Advert Page ID 15 20764

Adssi In-home Support Camp Breakaway

San Remo 1300 578 478

21595

SUBURB

PHONE (02)

Notes 

9 9999999 9 999999 Adssi In-home Support Social Support Groups Tuggerah 1300 578 478 9 9 999 Anglican Care Alkira Respite & Day Therapy Centre Toronto 1800 733 553 9 9999999 Anglican Care East Lake Macquarie Dementia Service Belmont 1800 733 553 9 9999999 Note 1 Anglicare At Home Eleebana Cottage Winmalee 1300 111 278 9 9999999 Anglicare At Home Soc & Wellness Ctr Frenchs Forest Frenchs Forest 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Glenhaven  Glenhaven 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Illawarra Mount Ousley 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Jannali Jannali 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Liverpool Sadleir 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Longueville  Longueville 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Malabar Malabar 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Penrith Penrith 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Richmond  Richmond 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Whalan Whalan 1300 111 278 9 9999999

38429 105 21260 105 21259 IFC-1, 55 18943 IFC-1, 55 14079 IFC-1, 55 18863 IFC-1, 55 14070 IFC-1, 55 14060 IFC-1, 55 18967 IFC-1, 55 19864 IFC-1, 55 19863 IFC-1, 55 18947 IFC-1, 55 14078 IFC-1, 55 19260

Note: 1. Includes Younger Onset Dementia Program & Carer Support Group ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Centre Based Care (CBC) See Definition of Terms pages 140 -141

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Notes 

DPS Web Advert Page ID IFC-1, 55 14077

9 9999999 9 9999999 Ascent Community Care Uralla 6778 3503 9 9 999 Australian Chinese Community Assoc City Centre Surry Hills 9281 1377 9 9 99 Note 1 Australian Chinese Community Assoc Northern Centre Chatswood 9412 3488 9 9 999 Note 2 Australian Chinese Community Association Surry Hills 9281 1377 9 99 999 Services for Chinese clients in Sydney Metropolitan areas Bankstown City Aged Care Betty Sussman Centre Georges Hall 8717 0180 9 99 99 BaptistCare Social Club Adelong Adelong 1300 275 227 9 11, 216 999999 BaptistCare Social Club Batlow Batlow 1300 275 227 9 11, 216 999999 BaptistCare Social Club Cootamundra Cootamundra 1300 275 227 9 11, 216 999999 BaptistCare Social Club Cowra Cowra 1300 275 227 9 999 999 11, 216 BaptistCare Social Club Kellyville Kellyville 1300 275 227 9 11, 216 999999 BaptistCare Social Club Leeton Leeton 1300 275 227 9 11, 216 999999 BaptistCare Social Club Narellan Narellan 1300 275 227 9 11, 216 99 999 BaptistCare Social Club Parkes Parkes 1300 275 227 9 11, 216 999999 BaptistCare Social Club Red Hill Red Hill 1300 275 227 9 9999999 11, 216 BaptistCare Social Club Taree Taree 1300 275 227 9 Also known as Blue Gum Cottage 11, 216 999999 BaptistCare Social Club Wagga Wagga Wagga Wagga 1300 275 227 9 9999999 11, 216 BaptistCare Social Club Warabrook Warabrook 1300 275 227 9 11, 216 999999 BaptistCare Social Club Willoughby Willoughby 1300 275 227 9 9999999 11, 216 BaptistCare Willmette Overnight Care North Kellyville 1300 275 227 9 9999999 11, 216 Bathurst Seymour Centre Bathurst 6332 1449 9 99 999 BBCR Groups 4443 3434 9 99 999 Services at several locations BBCR Paradise Cottage Sanctuary Point 4443 3434 9 9999999 Bega Valley Meals on Wheels Bega 6492 4146 9 9 99 Belong Blue Mountains Com'ty Support Katoomba Katoomba 4782 1117 9 9 99 Bill King Aged Care Facility Fingal Bay 4981 1611 9 9 999 Blue Haven Social Groups Kiama 4203 4055 9 99 999 Bombala Community Centre Bombala 6458 4620 9 999 99 Bonnyrigg Heights Seniors Wellness Centre  Bonnyrigg Heights 9753 3400 9 99 99 Note 3 Bracken House Dubbo 6884 4604 9 9 Bupa Kempsey Pop-in Service West Kempsey 6562 6866 192D 999 9 Burger Centre Randwick 8345 9147 9 9999999 88 Burrangiri Aged Care Respite Centre Rivett 6288 1488 106 99999 Community transport required Byron Shire Respite Service Brunswick Heads 6685 1921 9 9999999 Servicing clients with challenging behaviours Calvary Com'ty Care Star of the Sea Respite Cottage Forster 1300 660 022 9 9999999 101 Calvary Community Care Chiara Respite Cottage Lakelands 1300 660 022 9 9999999 101 Calvary Community Care Riverina Respite Cottage Wagga Wagga 1300 660 022 9 9999999 101 Calvary Community Care St Luke's Social Centre Cooks Hill 1300 660 022 9 9999999 101 Canterbury City Community Ctr Home Care Packages Lakemba 9750 9344 9 Note 4 9 Carrington Care Overnight Respite River Cottage Grasmere 1300 590 590 9 999999 Anglicare At Home Social & Wellness Ctr Winmalee 

Winmalee 1300 111 278

Annabel House Dementia Respite Day Care

Randwick 9315 7726

Note: 1. Services for Chinese clients in Sydney & South Eastern Sydney areas 2.  Services for Chinese clients in Northern Sydney & Upper North Shore areas

21601 21597 14143 22012 18277 18200 21556 21557 21558 21566 19144 21559 21251 19200 21250 19116 19146 19885 20205 19145 21631 19302 19300 21633 21658 13911 21570 21562 21565 13641 12957 21535 12869 21588 19285 19284 18536 19286 21476 13135

3.  Servicing Chinese & Vietnamese clients in Fairfield & Liverpool areas 4.  Located at 109 Clissold Pde, Campsie; phone: (02) 8021 1235

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

Centre Based Care (CBC) See Definition of Terms pages 140 -141

CASS Coniston Day Centre CASS Hurstville Day Centre Catholic Healthcare Chantal Respite Cottage Catholic Healthcare Korean Day Centres Catholic Healthcare Lebanese Day Centres Catholic Healthcare Waitara Day Centre Catholic Healthcare Warnervale Wellness Centre Catholic Healthcare Waterloo Day Centre Catholic Healthcare Willoughby Day Centre CCAS Aged & Disability Services Cedric House Chester Hill Seniors Wellness Centre CHNC Home Care Packages Club Monte Day Centre Hunters Hill COA Sydney Home Support Services COASIT Social Support Group Program (NSW) Communities@Work Seniors & Com'ty Transport Prog Community & Cultural Connections Social Supp Prog Community Gateway Centre Based Care ConnectAbility Australia Aged Care Support Constitution Hill Wellbeing & Day Respite Centre Cooma Challenge Home Support Services CORE Community Services CPL Centre Based Care Cranes Community Support Programs Crows Nest Centre Aged & Community Services Cumberland Council Aged & Disability Services EACH Community Services Fresh Hope Care Magnolia Cottage Gilgai Aboriginal Home Care Packages GoCo Care Goodwin Crace Day Club Goodwin Monash Day Club Goodwin Queanbeyan Day Club Goulburn Mulwaree Cncl Respite Social Supp Groups Greenfield Park Seniors Wellness Centre Griffith Aged Support Service Guilford Wellness Centre Seniors & Disability Serv Guyra Home Support Services HammondCare Jean Marion Cottage

249

Campsie 9718 7305

DPS Web Advert Page ID 14144

Coniston 9789 4587

21581

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CASS Care

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Notes 

9 9999999 9 9 999 Note 1 Hurstville 9789 4587 9 9 999 Note 2 Waitara 1300 319 011 9 9999999 32D Meadowbank 1800 225 474 9 999 99 Locations at Eastwood, Hornsby & Meadowbank  32D Thornleigh 1800 225 474 9 9999999 Locations at Thornleigh &West Ryde 32D Waitara 1800 225 474 9 9999999 32D Hamlyn Terrace 1800 225 474 9 9999999 32D Waterloo 1800 225 474 9 9999999 Includes services for CALD clients 32D Willoughby 1800 225 474 9 9999999 Includes services for CALD clients 32D Eastwood 9858 3222 9 9 99 Includes services for multicultural clients Tweed Heads 07 5523 0311 9 99 Funded through National ATSI Flexible Aged Care Program Chester Hill 9753 3400 9 9999999 Services for Chinese & Vietnamese clients Chester Hill 9645 3700 9 99 Hunters Hill 9879 2726 9 9 99 CHSP funding is for ongoing onsite therapy programs  88 Woollahra 9389 0035 9 9 99 Sydney 9564 0744 9 99 99 Note 3 Greenway 6293 6500 9 9 9 Note 4 Marrickville 8507 2027 9 99 99 Servicing Arabic, ATSI & Vietnamese clients Kempsey 1300 657 473 9 99 999 Warabrook 4962 1000 9 9 99 Northmead 8839 7100 9 42 999999 Cooma 6452 2156 9 999999 Fairfield 8717 1500 9 99 99 Ballina 1800 275 753 9 999 999 Grafton 6642 7257 9 9999999 Servicing ATSI specific clients in Clarence Valley area Crows Nest 9439 5122 9 99 Merrylands 8757 9041 9 9 999 Croydon 9744 8017 99 999 Servicing Chinese, Indo-Chinese & Vietnamese clients North Nowra 1800 005 484 9 9999999 104 Hebersham 9832 3825 9 9 9 999 Includes services for ATSI clients Gunnedah 6740 2240 9 9 9 9 Crace 6175 5017 9 99 201, 240 99 Monash 6178 7280 9 99 201, 240 99 Queanbeyan 6175 5629 9 999 999 201, 240 Goulburn 4823 4478 9 9999999 Greenfield Park 9753 3400 9 99 99 Note 5 Griffith 6962 4515 9 9 9 Guildford 8757 9041 9 99 999 Note 6 Guyra 6770 7127 9 9 99 Narara 1800 826 166 9 999999

Note: 1. Servicing Chinese, Indonesian & Korean clients in Illawarra area 2.  Servicing Chinese, Indonesian & Korean clients in South East Sydney 3.  Servicing Italian & CALD clients in Inner West, Northern Suburbs, South West Sydney & Sutherland areas

21580 18951 20176 20175 19322 20168 19278 19321 38872 38517 19854 22276 21536 38434 21600 21662 22163 21596 21665 14246 21636 14061 21590 21639 38420 21677 14159 13775 13999 14164 21255 12860 21729 22036 21564 21660 21670 20715 19122

4.  Various locations; also servicing Gungahlin & Greenway area 5.  Servicing Chinese & Vietnamese clients in Fairfield & Liverpool areas 6.  Includes services for younger disabled clients & Arabic dementia clients

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Centre Based Care (CBC) See Definition of Terms pages 140 -141

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Wahroonga 1800 826 166

HammondCare Parkhill Cottage

Manly 1800 826 166

19121

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HammondCare Lucinda Cottage

DPS Web Advert Page ID 19257

Notes 

9 99999 9 999999 HammondCare South West Sydney Social Club Hammondville 1800 826 166 9 999 999 HammondCare The Richard Geeves Centre North Turramurra 1800 826 166 9 999 99 Harbourside Haven Nursing Home & Hostel Shoal Bay 4984 1811 9 9 999 HDRC Laurieton Centre Day Respite Care Laurieton 1300 336 488 9 99 999 HDRC Morton Centre Day Respite Care Port Macquarie 1300 336 488 9 99 999 HDRC Wauchope Centre Day Respite Care Wauchope 1300 336 488 9 99 999 Hills Community Care Respite & Day Programs Baulkham Hills 9761 5706 9 99 999 Services for aged CALD & dementia specific clients HMC Greek Seniors Hlth & Wellness Centre-Hamilton Hamilton 4960 8248 9 9 999 Servicing multicultural clients in Newcastle area HMC Macedonian Seniors Hlth & W/Ctr-Broadmeadow  Broadmeadow 4960 8248 9 9 999 Servicing multicultural clients in Newcastle area HMC Multicultural Friendship Group-Maitland East Maitland 4960 8248 9 9 99 Note 1 HMC Multicultural Seniors Hlth & W/Centre-Cardiff Cardiff 4960 4248 9 9 999 Servicing multicultural clients in Lake Macquarie area HMC Multicultural Seniors Hlth & W/Centre-Toronto Toronto 4960 8248 9 9 99 Servicing multicultural clients in Lake Macquarie area HMC Multicultural Seniors Hlth & W/Centre-Waratah Waratah 4960 8248 9 9 999 Servicing CALD clients in Lower Hunter & Newcastle areas HMC Multicultural Seniors Hlth & W/Ctr-Bonnells Bay Bonnells Bay 4960 8248 9 9 99 Servicing multicultural clients in Central Coast area HMC Multicultural Seniors Hlth & W/Ctr-Pt Stephens Nelson Bay 4960 4248 9 9 99 Servicing multicultural clients in Port Stephens area HMC Newcastle Multi Seniors Hlth & W/Ctr-Mayfield Mayfield 4960 8248 9 9 999 Servicing multicultural clients in Newcastle area Holdsworth Community Woollahra 9302 3600 9 99 999 Home Nursing Group Armidale 1300 698 693 9 99 99 Hunter Community Services Kurri Kurri 4937 4555 9 999 integratedliving Aust Wellness & Day Centre Gorokan Gorokan 1300 782 896 9 99 9999 integratedliving Aust Wellness & Day Ctr Raymond Tce  Raymond Terrace 1300 782 896 9 99 9999 integratedliving Australia Day Centre Woy Woy Woy Woy 1300 782 896 9 99 9999 Interchange Australia Home Care Packages Bowral 1300 112 334 9 999 Note 2 Intereach Community Support Deniliquin 1300 488 226 9 9999999 Intereach Community Support (West) Deniliquin 1300 488 226 9 9999999 ItSoWel Social Support & Respite Groups Wollongong 4228 8222 9 9999999 Note 3 JNC Aged Services Maroubra 9349 8200 9 99 JNC Respite Services Maroubra 9349 8200 9 9 99 Kalparrin Day Centre Concord 9743 6549 9 9999999 Kingsgrove Community Aid Centre Kingsgrove 9150 7823 9 99 KNC Social Groups & Wellness Programs Berowra Heights 9988 4966 9 9 99 Note 4 Kogarah Community Services Kogarah 9553 6506 9 99 9 Servicing frail aged/disabled CALD clients & their carers Lifebridge Australia Kingscliff 1800 043 186 9 9999999 LINC Home Support Services Lithgow 6352 3360 9 9999999 Note 5 LiveBetter Dem Respite Services Central West Orange 1800 580 580 9 9999999 Note 6 Liverpool Multicultural Day Centre Hoxton Park 9827 2265 9 9999 99 Services for frail aged ATSI/CALD clients Lucy Chieng Aged Care Centre Hurstville 8558 8098 9 99 999 Services for dementia specific clients in St George area Macedonian Welfare Assoc Respite & Day Centres Port Kembla 4275 2266 9 99 999 Note 7 Note: 1. Servicing multicultural aged/younger disabled clients in Maitland area 2.  Includes services for younger disabled clients and their carers 3.  Services at several locations in Kiama, Shellharbour & Wollongong areas 4.  Services at several locations in Berowa, Galston & Pennant Hills

19251 21567 14333 21675 21637 21676 21678 21611 21607 21614 21616 21618 21613 21615 21617 21612 21640 20221 21653 21622 38348 21620 21582 18274 19206 21642 21652 21650 19319 38889 38786 21630 21603 38300 21059 21625 19165 21671

5.  Meal services through Flo's Kitchen phone: (02) 6354 5914 6.  Includes Employed Carers Respite Program & overnight services 7. Services for frail aged/dementia clients & younger people with disabilities in Illawarra region

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

See Definition of Terms pages 140 -141  

Marrangbah Cottage MCCI Social & Community Participation MDSI Multicultural Home Care Packages Program Mercy Care Centre Young Mercy Services Tighes Hill Day Centre Mercy Services West Wallsend Day Centre Merrylands Wellness Ctr Seniors & Disability Services MidCoast Assist Centre Based Care Mosman Municipal Council Services for Seniors MRNC Community Home Support Program Multicultural Care Centre Based Respite Murray River Council Community Programs Murray Vale Shalem Myrtle Cottage Nimbin Aged Care & Respite Services NovaCare Ailsa Craig Respite Cottage NovaCare Milpara Social Centre Nthn Rivers Aboriginal Aged Respite Service Our Lady of Consolation Aged Care Services Ourcare Services Active Lifestyle Centre PAC Eastern Suburbs Centre Based Respite PAC Hunter Centre Based Respite PAC Inner West Centre Based Respite PAC New England Centre Based Respite PAC Theodora's Place Day Respite Centre Parklands Cottage Peninsula Village Respite & Social Support Pinnacle Community Services Cootamundra Pinnacle Community Services Temora RCC Aged & Disability Support Services Residential Gardens Day Care Centre RSL LifeCare Day Centre Narrabeen Snowy Monaro Reg Cncl Com'ty Support Services HCP So Wai Seniors Wellness Centre Southern Cross Care Casino Day Centre Southern Cross Care Home Care Hunter/Central Coast Southern Cross Care Home Care Nepean Southern Cross Care Home Care Northern Southern Cross Care Home Care Southern

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DPS Web Advert Page ID 21592

9 9999999 9 99 9999 Servicing CALD clients in Illawarra & Shoalhaven areas Campbelltown 4627 1188 9 99 999 Note 1 Young 6382 8444 9 9999 99 62 Tighes Hill 4961 2686 9 999 99 Services for aged/disabled clients in Newcastle area West Wallsend 4944 1944 9 999 99 Services for aged/disabled clients in Lake Macquarie area Merrylands 8757 9041 9 9 9 Note 2 Forster 1300 658 830 9 9999999 Note 3 Mosman 9978 4128 9 9 9 Evans Head 6682 4334 9 9 999 Campsie 9718 6199 9 82 9 999 Note 4  Mathoura 1300 087 004 9 Note 5 9 99 Lavington 6025 4889 9 99 99 Ingleburn 9426 3100 9 9999999 Nimbin 6689 1709 9 99 Services for ATSI clients Hamilton 4961 6264 9 9999999 Merewether 4963 6356 9 999 99 Ballina 6620 5800 9 99 999 Rooty Hill 9832 5470 9 999 999 Singleton 6571 2300 9 99 9 99 Paddington 1800 722 679 17 99 999 Stockton 1800 722 679 9 99 17 999 Ashfield 1800 722 679 9 99 17 999 Walcha 1800 722 679 9 17 999999 Hughes 6283 4999 9 99 999 Note 6  17 West Kempsey 1300 336 488 9 99 9 Umina Beach 1800 650 070 9 99 9999 Includes services for clients and/or their carers  100 Cootamundra 6942 7786 9 9 99 Temora 6977 1326 9 9999999 Includes services for younger people with disabilities Riverwood 9533 0100 9 9 99 Note 7 Rooty Hill 8887 5555 83 9999999 Narrabeen 8978 4327 9 99 999 Berridale 6451 1059 9 999 99 Burwood 8741 0228 9 9999999 Note 8 Casino 1800 870 427 9 9 73 9 Bateau Bay 1800 870 427 9 9 73 9 Parkes 1800 870 427 9 9 73 9 Casino 1800 870 427 9 9 73 9 Deniliquin 1800 870 427 9 9 73 9 Taree South 6550 0788

Wollongong 4229 7566

Note: 1. Services at several locations in Macarthur; includes services for disabled CALD clients 2.  Includes services for ATSI, Filipino, Maltese & Spanish clients 3.  Services provided for clients at Forster, Hawks Nest and Stroud locations 4. Services for Arabic, Chinese, Greek, Italian, Macedonian & Vietnamese clients in Canterbury-Bankstown area 5.  Services for aged clients in Barham, Mathoura, Moama, Moulamein & Tooleybuc

Services for frail aged ATSI clients

22015 14166 20424 22033 22032 21610 22165 38419 21655 21543 38411 13325 38200 21656 19298 22030 38468 13137 21573 21941 20509 20508 20510 12852 22168 14039 21667 21666 21668 12914 20530 13935 19868 20161 38661 38659 38657 38656

 6.  Includes services for clients with Behavioural & Psychological Symptoms of Dementia (BPSD)  7. Services in several locations across Canterbury-Bankstown & Georges Rivers areas for Arabic, Chinese, Greek, Italian & Vietnamese clients  8. Services for Chinese, South Asian & Vietnamese elderly clients with dementia; includes Working Carers Program

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Centre Based Care (CBC) See Definition of Terms pages 140 -141

Southern Cross Care Home Care Western Sydney St Carthage's Day Club St Catherine's Community Care Services St Sergius Day Centre Stanley Hunt Seniors Wellness Centre Strathfield Aged Day Care Program SummitCare Baulkham Hills SummitCare Canley Vale SummitCare Liverpool 155 SummitCare Liverpool 173 SummitCare Penrith Wellbeing Day Centre SummitCare Randwick SummitCare Smithfield SummitCare St Marys SummitCare Waverley Sydney Community Services Social Support Program Sydney Multicultural Community Services SydWest Multicultural Services AC Services Tablelands Community Support Tenterfield Total Care & Transport Home Care Pkgs The Benevolent Society - Greenwood Cottage The Benevolent Society - Rosemore Cottage Tripoli & Mena Association Home Care Packages Uniting Berrilea Cottage Orange Uniting Glen Osmond House Petersham Uniting Healthy Living for Seniors Abbotsbury Uniting Healthy Living for Seniors Auburn Uniting Healthy Living for Seniors Bankstown Uniting Healthy Living for Seniors Belmont Uniting Healthy Living for Seniors Berowra Heights Uniting Healthy Living for Seniors Beverly Hills Uniting Healthy Living for Seniors Bondi Junction Uniting Healthy Living for Seniors Broken Hill Uniting Healthy Living for Seniors Brooklyn Uniting Healthy Living for Seniors Bungendore Uniting Healthy Living for Seniors Casino Uniting Healthy Living for Seniors Central Coast Uniting Healthy Living for Seniors Charlestown Uniting Healthy Living for Seniors Chatswood

Parkes 1800 870 427

DPS Web Advert Page ID 73 38655

Plumpton 1800 870 427

38654

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Southern Cross Care Home Care Western

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99 9 73 99 9 Goonellabah 6620 0000 9 99 999 Includes services for Italian clients in Lismore area Eastwood 8875 0919 9 999999 Cabramatta 9727 9844 9 999999 Servicing CALD & NESB clients Ultimo 9211 9838 9 9999999 Note 1 Homebush 9748 9661 9 9 999 Includes services for Russian clients Baulkham Hills 1300 685 548 96D-97D 99 9999 Canley Vale 1300 685 548 96D-97D 9999999 Liverpool 1300 685 548 96D-97D 9999999 Liverpool 1300 685 548 96D-97D 9999999 Penrith 1300 685 548 96D-97D 9999999 Randwick 1300 685 548 96D-97D 9999999 Smithfield 1300 685 548 96D-97D 9999999 St Marys 1300 685 548 96D-97D 9999999 Waverley 1300 685 548 96D-97D 9999999 Hunters Hill 9817 0101 9 99 Note 2 999 Daceyville 9663 3922 9 99 99 Services for frail aged/dementia CALD clients Blacktown 9621 6633 9 9 Note 3 Uralla 6778 6350 9 99 999 Note 4 Tenterfield 6736 4947 9 9999999 Bexley 1800 236 762 9 9 Monterey 1800 236 762 9 99999 Overnight respite in South East Sydney area Lakemba 9759 3436 9 9999999 Note 5 Orange 1800 486 484 9 99 29, 61 9 Petersham 1800 486 484 9 999999 Note 6  29, 61 Abbotsbury 1800 486 484 9 29, 61 9 99 Auburn 1800 486 484 9 29, 61 9 99 Services for Turkish & Tamil clients Bankstown 1800 486 484 9 Services for CALD clients 29, 61 9 99 Mayfield 1800 486 484 9 29, 61 9 99 Berowra Heights 1800 486 484 9 29, 61 9 99 Beverly Hills 1800 486 484 9 99 29, 61 99 Bondi Junction 1800 486 484 9 99 29, 61 999 Broken Hill 1800 486 484 9 99 29, 61 999 Includes specific services for ATSI clients Brooklyn 1800 486 484 9 29, 61 9 99 Bungendore 1800 486 484 9 29, 61 9 99 Casino 1800 486 484 9 99 29, 61 999 Tuggerah 1800 486 484 9 29, 61 9 Mayfield 1800 486 484 9 29, 61 9 99 Chatswood 1800 486 484 9 99 29, 61 999

Note: 1. Services for Chinese clients; includes Working Carers Program 2. Includes services for frail aged/disabled CALD clients & their carers; services at several locations 3. Includes services for frail aged/disabled CALD clients and their carers 4.  Includes Carers Support programs for frail aged/dementia/disabled ATSI Elders in several locations

21599 19617 22027 19305 19261 20596 14308 13807 14207 12958 14254 13140 12881 14054 21649 14220 13981 13928 21579 19212 18968 13982 19857 19311 21261 21282 20501 21262 19880 20746 19309 20524 21276 21683 20513 21284 21263 19878

5. Servicing Arabic clients in Canterbury-Bankstown & Marrickville areas; includes day respite for Carers Support Program 6. Day & overnight respite service for clients in Inner West region

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

Centre Based Care (CBC) See Definition of Terms pages 140 -141

Uniting Healthy Living for Seniors Curtin Uniting Healthy Living for Seniors Emu Plains Uniting Healthy Living for Seniors Galston Uniting Healthy Living for Seniors Garden Suburb Uniting Healthy Living for Seniors Goonellabah Uniting Healthy Living for Seniors Gordon Uniting Healthy Living for Seniors Gosford Uniting Healthy Living for Seniors Hamlyn Terrace Uniting Healthy Living for Seniors Katoomba Uniting Healthy Living for Seniors Lilyfield Uniting Healthy Living for Seniors Liverpool Uniting Healthy Living for Seniors Mannering Park Uniting Healthy Living for Seniors Marrickville Uniting Healthy Living for Seniors Merrylands Uniting Healthy Living for Seniors Moruya Uniting Healthy Living for Seniors Nambucca Heads Uniting Healthy Living for Seniors Narooma Uniting Healthy Living for Seniors New Lambton Uniting Healthy Living for Seniors Orange Uniting Healthy Living for Seniors Pambula Uniting Healthy Living for Seniors Port Macquarie Uniting Healthy Living for Seniors Queanbeyan Uniting Healthy Living for Seniors Salamander Bay Uniting Healthy Living for Seniors Seaforth Uniting Healthy Living for Seniors Seven Hills Uniting Healthy Living for Seniors Singleton Uniting Healthy Living for Seniors South Turramurra Uniting Healthy Living for Seniors Springwood Uniting Healthy Living for Seniors Toronto Uniting Healthy Living for Seniors Umina Uniting Healthy Living for Seniors Unanderra Uniting Healthy Living for Seniors Wangi Wangi Uniting Healthy Living for Seniors Wentworthville Uniting Healthy Living for Seniors Windsor Uniting Healthy Living for Seniors Woodburn Uniting Healthy Living for Seniors Wyoming Uniting Healthy Living for Seniors Yamba Uniting Healthy Living for Seniors Canley Vale Uniting War Memorial Day Centre UPA Riverina Murray Soc Support & Day Clubs Villaggio Sant' Antonio Residential Aged Care Waratah Respite Centre Coffs Harbour

253

Crookwell 1800 486 484

DPS Web Advert Page ID 29, 61 21685

Curtin 1800 486 484

29, 61 21248

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Uniting Healthy Living for Seniors Crookwell

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9 9 99 9 9 99 Emu Plains 1800 864 846 9 9 99 Galston 1800 486 484 9 9 99 Garden Suburb 1800 486 484 9 9 99 Goonellabah 1800 486 484 9 99 999 Includes specific services for ATSI clients Gordon 1800 486 484 9 9 99 West Gosford 1800 486 484 9 9 99 Hamlyn Terrace 1800 486 484 9 99 99 Katoomba 1800 486 484 9 9 99 Lilyfield 1800 486 484 9 99 999 Services for CALD clients Busby 1800 486 484 9 9 99 Mannering Park 1800 486 484 9 9 99 Marrickville 1800 486 484 9 99 999 Services for CALD clients Merrylands 1800 864 846 9 9 99 Services for Turkish clients Moruya 1800 486 484 9 9 99 Nambucca Heads 1800 486 484 9 9 99 Narooma 1800 486 484 9 9 99 New Lambton 1800 486 484 9 9 99 Orange 1800 486 484 9 99 999 Includes services for ATSI clients Pambula 1800 486 484 9 99 999 Port Macquarie 1800 486 484 9 99 999 Queanbeyan 1800 486 484 9 9 99 Salamander Bay 1800 486 484 9 9 99 Seaforth 1800 486 484 9 99 999 Seven Hills 1800 486 484 9 9 99 Services specifically for CALD, Sri Lankan clients  Singleton 1800 486 484 9 9 99 South Turramurra 1800 486 484 9 9 99 Springwood 1800 864 846 9 9 99 Toronto 1800 486 484 9 9 99 Umina 1800 486 484 9 9 99 Unanderra 1800 486 484 9 99 999 Services for CALD, Indo-Chinese clients Wangi Wangi 1800 486 484 9 9 99 Wentworthville 1800 486 484 9 9 99 Services for Korean clients Windsor 1800 864 846 9 9 99 Woodburn 1800 486 484 9 99 9 9 Wyoming 1800 486 484 9 9 99 Yamba 1800 486 484 9 9 99 Canley Vale 1800 864 846 9 9 99 Services for Vietnamese clients Waverley 9369 0100 9 99 99 Henty 6929 3244 9 9 9 Page 6255 1794 9 999999 Coffs Harbour 6648 3610 9 999999 Note 1

29, 61 38460 29, 61 21277 29, 61 21264 29, 61 20835 29, 61 21681 29, 61 20522 29, 61 20520 29, 61 38272 29, 61 19310 29, 61 21265 29, 61 21278 29, 61 20541 29, 61 38458 29, 61 21266 29, 61 20837 29, 61 19883 29, 61 21267 29, 61 18564 29, 61 21268 29, 61 20517 29, 61 21269 29, 61 21281 29, 61 21270 29 21283 29, 61 21271 29, 61 21272 29, 61 38461 29, 61 21273 29, 61 21279 29, 61 13682 29, 61 21274 29, 61 20212 29, 61 38459 29, 61 20514 29, 61 21280 29, 61 21275 29, 61 38457 29, 61 20542 21598 12864 21627

Note: 1. Short term overnight respite available at Maureen Guthrie Cottage ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Centre Based Care (CBC)  

Waratah Respite Centre Woolgoolga (Seagulls) Warrigal Social Warrigal Social Goulburn Werri-Nina Centre Wesley Mission Seniors Soc Hub Central Coast Wesley Mission Seniors Soc Hub Sth West Sydney Wesley Mission Seniors Social Hub Newcastle Wollondilly Support & Community Care

SUBURB

PHONE (02)

CHS

See Definition of Terms pages 140 -141

www.Ag edCareGuide.com.au

PF Dem unded Se en Me tia Ca rvice als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran  Recre spo ation rt al S upp ort

NSW & ACT 2020

254

9 999999 9 99 99 Goulburn 1800 927 744 9 999999 Cooma 6455 4000 9 9 99 Tuggerah 4352 3880 9 999 99 Fairfield 4352 3880 9 99 99 Newcastle West 4352 3880 9 99 99 Picton 4677 2524 9 9 99 Woolgoolga 6654 0766

DPS Web Notes  Advert Page ID 21628 Short term overnight respite available in Coffs Harbour 18260

Albion Park Rail 1800 927 744

19267 21563 20207 22172 22171 21648

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care 

Day Therapy Centres SUBURB

PHONE (02)

Albury Wodonga Health Community Allied Health

Albury 6058 1800

Anglican Care Alkira Respite & Day Therapy Centre

Toronto 1800 733 553

Anglicare At Home Soc & Wellness Ctr Frenchs Forest

Frenchs Forest 1300 111 278

Anglicare Health Centre

Castle Hill 1300 111 278

Autumn Lodge Aged Care

Macksville 6598 5000

Burger Centre

Randwick 8345 9147

Club Monte Day Centre Hunters Hill COASIT Social Support Group Program (NSW)

Hunters Hill 9879 2726 Sydney 9564 0744

Condobolin Independent Living Centre

Condobolin 6890 1500

Constitution Hill Wellbeing & Day Respite Centre

Northmead 8839 7100

Cooinda Aged Care Facility Coonabarabran 6842 1996 Dementia Australia NSW Dementia & Memory Bega 6492 6158 Community Centre Far South Coast Dementia Australia NSW Dementia & Memory Port Macquarie 6584 7444 Community Centre Mid North Coast Dementia Australia NSW Dementia & Memory Resource Hamilton 4962 7000 Centre Hunter Dementia Australia NSW Dementia & Memory Resource North Ryde 9888 4268 Centre North Ryde Goodwin Monash Health & Wellness Centre Monash 6175 5668 HammondCare Res Care Scone (Strathearn Village) HammondCare Residential Care The Meadows

Scone 6545 1255 Hammondville 8788 3906

integratedliving Aust Wellness Centre Newcastle

Newcastle 1300 782 896

integratedliving Australia Wellness Centre Ballina

Ballina 1300 782 896

integratedliving Australia Wellness Centre Muswellbrook  Muswellbrook 1300 782 896 integratedliving Australia Wellness/Day Centre Gorokan

Gorokan 1300 782 896

integratedliving Australia Wellness/Day Ctr Raymond Tce  Raymond Terrace 1300 782 896 Mackellar Care Services Apex Road Campus

Gunnedah 6741 5400

www.Ag edCareGuide.com.au

Com ple Die ment titia ary Div n & Nu Therap ersi triti ist Exe onal Th onist rcis e ra Occ e Thera pist upa p is Phy tional t siot The Pod herap rapist ist iatr Reg ist iste Soc red Nu ial W rse Spe orker ech The rap ist

NSW & ACT 2020

Notes 

9

DPS Web Advert Page ID 22248

9999999 105 9 99 99 IFC-1, 55 9 9 999 9 9 9 9 9 9 9 9 Includes hydrotherapy services  IFC-1, 55 99999 9 88 99 9 Respite for Carers offered 88 9 9 9 9 9 9 Includes hydrotherapy services  Note 1 9 9 999 99 Fee for some services is applicable  42 999 9999999 9 131 9   131 9 Note 2  131 9 131 9 Additional services available 201, 240 9 99999 Note 3 9 99 999 999 99 9999 99 9999 99 9999 99 99 9 99 99 9 9

Note:  1. Servicing Italian & CALD clients in Inner West, Northern Suburbs, South West Sydney & Sutherland areas 2.  Servicing clients in Hunter & Central Coast areas   DISCLAIMER: The information for Day Therapy Centres was correct at the time of publication and may be subject to change.

21260 14079 14090 13282 21535 21536 21600 19867 14246 14237 18257 18258 19249 19248 12860 13737 12971 38349 38350 38347 21622 38348 14287

3.  Includes services for clients with brain injuries D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

Day Therapy Centres SUBURB

McLean Care Inverell Residential Care Services Mercy Care Centre Young

PHONE (02)

Inverell 6721 7300 Young 6382 8444

Myrtle Cottage

Ingleburn 9426 3100

Our Lady of Consolation Aged Care Services

Rooty Hill 9832 4599

PAC Eastern Suburbs Day Therapy Centre

Paddington 1800 722 679

PAC Hunter Day Therapy Centre

Stockton 1800 722 679

PAC Inner West Day Therapy Centre

Ashfield 1800 722 679

Peninsula Village Wellness Centre Riverside Gardens Aged Care

Umina Beach 1800 650 070 Nambucca Heads 6598 5000

RSL LifeCare Day Centre Narrabeen

Narrabeen 8978 4327

Southern Cross Care Merrylands Day Centre

Merrylands 1800 870 427

St Basil's Exercise Centre

Lakemba 9784 3280

St Catherine's Community Care Services

Eastwood 8875 0919

Stella Maris Aged Care

Cronulla 8522 1200

Uniting Seniors Gym Canberra

Gordon 1800 486 484

Uniting Seniors Gym Chatswood

Chatswood 1800 486 484

Uniting Seniors Gym Lilyfield

Lilyfield 1800 486 484

Uniting Seniors Gym Orange

Orange 1800 486 484

Uniting Seniors Gym Waverley

Waverley 1800 486 484

Vision Australia Allied Health Services (ACT)

Barton 1300 847 466

Vision Australia Allied Health Services (NSW)

Sydney 1300 847 466

Weddin Day Therapy Service

Grenfell 6349 1777

Com ple Die ment titia ar y Div n and Therap Nut ersi ist r Exe onal Th itionis rcis t e ra Occ e Thera pist upa p is Phy tional t siot The Pod herap rapist ist iatr Reg ist iste Soc red Nu ial W rse Spe orker e ch The rap ist

www.Ag edCareGuide.com.au

Notes 

255

DPS Web Advert Page ID 14357

9999 999 9 62 9999 999 9 9 999 9 17 999999 9 17 999999 9 17 999999 9 100 999 9 9 9 9 Includes hydrotherapy services  99999 9 Includes hydrotherapy & X-Ray services 9 999999 73 9 9 9 9 9 9 9 Fee for some services is applicable  29, 61 9 Fee for some services is applicable  29, 61 9 Fee for some services is applicable  29, 61 9 Fee for some services is applicable  29, 61 99 9 Fee for some services is applicable  29, 61 9 9 9 9 Note 1 9 9 9 Note 1 9 999999

20424 38200 13137 21941 20509 20508 14039 18559 20530 20162 14148 19617 13738 38471 21679 19313 21680 19312 21575 21577 19250

Note: 1. Includes mobility services for clients with blindness or low vision DISCLAIMER: The information for Day Therapy Centres was correct at the time of publication and may be subject to change.

D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

256

Products & Services

PHONE (02)

Advert Page

DPS Web ID

Products & Services

1300 455 322

24

38987

Balance Aged Care Specialists COTA Insurance First State Super Joseph Palmer & Sons Aged Care Advisers JSA Financial Planning Perennial Growth Financial Services Phillips Wealth Partners Aged Care Division

ADVOCACY & INFORMATION Calvary Community Care Advisers CareAbout COTA Membership Dementia Support Australia (DBMAS & SBRT) ACT Dementia Support Australia (DBMAS & SBRT) NSW Joseph Palmer & Sons Aged Care Advisers NSW Seniors Rights Service Uniting Assistance with Care & Housing Far West Uniting Assistance with Care & Housing Hunter Uniting Assistance with Care & Housing Inner West Uniting Assistance with Care & Housing New England Uniting Assistance with Care & Housing Queanbeyan

1300 660 022 101 37130 1300 935 413 23 38577 1300 140 050 126 37463 1800 699 799 129, 131 38124 1800 699 799 129, 131 37175 9233 2433 115 37843 1800 424 079 127 37098 1800 486 484 29, 61 38021 1800 486 484 29, 61 37167 1800 486 484 29, 61 38101 1800 486 484 29, 61 38020 1800 486 484 29, 61 38519

ALZHEIMER'S & DEMENTIA Dementia Support Australia (DBMAS & SBRT) ACT Dementia Support Australia (DBMAS & SBRT) NSW Desma Mitchell Senior Helpers Alzheimer's & Dementia Care Senior Helpers Parkinson's Care

1800 699 799 129, 131 38124 1800 699 799 129, 131 37175 0412 306 395 130 38921 (03) 6331 0311 21 38597 (03) 6331 0311 21 38596 1300 660 022 (03) 6331 0311 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484

101 21 29, 61 29, 61 29, 61 29, 61 29, 61

37130 38597 38021 37167 38101 38020 38519

(03) 6331 0311 (03) 6331 0311 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484

21 21 29, 61 29, 61 29, 61 29, 61 29, 61

38597 38596 38021 37167 38101 38020 38519

(03) 6331 0311 (03) 6331 0311 1800 424 079

21 21 127

38597 38596 37098

EDUCATION & TRAINING Senior Helpers Alzheimer's & Dementia Care Senior Helpers Parkinson's Care Seniors Rights Service

FINANCIAL SERVICES Aged Care Financial Advisers (ACFA) Alteris Financial Group

8814 7307 1300 130 050 1300 650 873 9233 2433 4908 0999 8054 1688 0422 004 198

119 126 140-141 115 114 121 111

37111 37982 38416 37843 38137 38405 39050

Fab Floors

9534 6500

58

38970

9534 6500

58

38970

8080 3692

5, 77

37994

1800 424 079

127

37098

1300 660 022 1300 733 510

101 41

37373 37481

9534 6500

58

38970

9534 6500 8080 3692

58 5, 77

38970 37994

9534 6500

58

38970

HEALTH & LIFESTYLE Fab Floors

INDUSTRY Trinity Management Services

LEGAL & MEDIATION MEDICATION MANAGEMENT Calvary Community Care Nursing KinCare Nursing NSW-ACT

MOBILITY & TRANSPORT Fab Floors

MODERN TECHNOLOGIES

CASE MANAGEMENT Senior Helpers Alzheimer's & Dementia Care Senior Helpers Parkinson's Care Uniting Assistance with Care & Housing Far West Uniting Assistance with Care & Housing Hunter Uniting Assistance with Care & Housing Inner West Uniting Assistance with Care & Housing New England Uniting Assistance with Care & Housing Queanbeyan

DPS Web ID

FURNITURE

Seniors Rights Service

ASSESSMENTS Calvary Community Care Advisers Senior Helpers Alzheimer's & Dementia Care Uniting Assistance with Care & Housing Far West Uniting Assistance with Care & Housing Hunter Uniting Assistance with Care & Housing Inner West Uniting Assistance with Care & Housing New England Uniting Assistance with Care & Housing Queanbeyan

PHONE (02)

Advert Page

FINANCIAL SERVICES continued

ACTIVITIES & RECREATION Auscare Home & Community Care

www.Ag edCareGuide.com.au

Fab Floors Trinity Management Services

PATIENT CARE EQUIPMENT Fab Floors

PLACEMENT CONSULTANTS Aged Care Navigators (COTA) Balance Aged Care Specialists Joseph Palmer & Sons Aged Care Advisers

113 117

38147 37920

13, 151, 215 38680 119 37111 115 37843

REAL ESTATE & MOVING Balance Aged Care Specialists Moving On Ready Steady Relax Serendipity Moves

8814 7307 1300 435 763 0403 899 657 1300 722 563

119 123 123 122

37111 37115 37674 38992

1300 599 532 1300 660 022 9534 6500 1800 882 222

11, 216 101 58 256

37059 37128 38970 38159

1300 660 022

101

37373

1300 455 322

24

38987

SAFETY & SECURITY BaptistCare CareCall Emergency Response Service Calvary Home Maintenance & Modifications Fab Floors MedicAlert

SKIN & WOUND CARE Calvary Community Care Nursing

1300 554 393 1300 366 932

6154 9740 8814 7307 9233 2433

VISITORS & VOLUNTEERS Auscare Home & Community Care

Stay protected 24/7 and save with our exclusive Seniors Card discounts. Call 1800 88 22 22 I medicalert.org.au/seniors-dps-nsw-act  

D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


NSW & ACT 2020

Organisation & Business Reference Index listed alphabetically  This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

PHONE (02)

EMAIL

WEBSITE (www.)

3 Bridges Community Incorporated

8558 4000

admin.carsspark@3bridges.org.au

3bridges.org.au

Adelene Retirement Village

4325 3693

admin@adelene.com.au

adelene.com.au

Adria Village

6288 0198

admin@adria.org.au

adria.org.au

ADS Care

8677 0093

info@adscare.com.au

adscare.com.au

Advantaged Care

9774 6400

accounts@advantagedcare.com.au

advantagedcare.com.au

Aged Care Financial Advisers (ACFA)

8860 9159

info@acfadvisers.com.au

agedcarefinancialadvisers.com.au

Allity

9431 1000

agedcare@allity.com.au

allity.com.au

Alteris Financial Group

1300 366 932

info@alteris.com.au

alteris.com.au

Anglican Care

1800 733 553

accareenquiry@anglicancare.com.au

anglicancare.com.au

Anglicare

1300 111 278

info@anglicare.org.au

anglicare.org.au

9521 2855

info@apexagedcare.com.au

apexagedcare.com.au

Arcare

1300 659 705

marketing@arcare.com.au

arcare.com.au

Aurrum

1800 287 786

info@aurrum.com.au

aurrum.com.au

Auscare Home & Community Care

1300 455 322

info@auscareservices.com.au

auscareservices.com.au

Australia Medic Alert Foundation Australian Unity Independent & Assisted Living Aveo Group

1800 882 222

enquiry@medicalert.org.au

Apex Aged Care

Balance Aged Care Specialists BaptistCare NSW & ACT

sales@aveo.com.au

8814 7307

info@bfs.net.au

balanceacs.net.au

1300 160 170 residentialmarketing@australianunity.com.au

1300 275 227

ask@baptistcare.org.au

baptistcare.org.au

4752 2500

buckland@buckland-rv.com.au

buckland-rv.com.au

Bupa Aged Care

1300 245 993

info@bupacare.com.au

bupaagedcare.com.au

Byron Aged Care

6685 6728

admin@byronagedcare.com.au

byronagedcare.com.au

Calvary Retirement Communities

1800 222 000

retirement@calvarycare.org.au

calvarycare.org.au

CareAbout

1300 036 028

hello@careabout.com.au

careabout.com.au

Care Connect

1800 370 575

info@careconnect.org.au

careconnect.org.au

Catholic Healthcare

1800 225 474

salesadmissions@chcs.com.au

catholichealthcare.com.au

9764 7800

relationship.manager@cnh.com.au

columbiaagedcare.com.au

1300 140 050

info@cotamembership.org.au

cotamembership.org.au

COTA Australia

6154 9740

cota@cota.org.au

cota.org.au

Cranbrook Care

9929 0011

contact@cranbrookcare.com.au

cranbrookcare.com.au

Dementia Support Australia

1800 699 799

dsa@dementia.com.au

dementia.com.au

Desma Mitchell

0412 306 395

contact@dementiacareathome.com.au

dementiacareathome.com.au

Estia Health Residential Services

Buckland Aged Care Services

Columbia Aged Care Services COTA

1800 316 924

medicalert.org.au australianunity.com.au/ assisted-living aveo.com.au

1300 682 833

admissions@estiahealth.com.au

estiahealth.com.au

Fab Floors

9534 6500

info@fabfloors.com.au

fabfloors.com.au

Fairmont Aged Care

9567 2279

info@fairmontac.com

fairmontagedcare.com.au

Ferndale Gardens Aged Care

9570 5555

admin@ferndalegardens.com.au

ferndalegardens.com.au

First State Super 

(03) 8613 9852

enquiries@firststatesuper.com.au

firststatesuper.com.au

Fresh Hope Care

1800 005 484

hello@freshhopecare.org.au

freshhopecare.org.au

Goodwin Aged Care Services

6175 5100

admin@goodwin.org.au

goodwin.org.au

Greengate Property Group

8097 1775

info@greengate.com.au

greengate.com.au

Group Homes Australia

1300 015 406

info@grouphomes.com.au

grouphomes.com.au

Hall & Prior Aged Care 

(08) 9321 1388

info@hallprior.com.au

hallprior.com.au

257

Resi de n Sup tial Age port dC Reti ed & A are s rem sist Hom ent Liv ed Livi ng ing e Ca Cent re Pack re B age Day ased Ca s The r e In H rapy Ce ome ntre Prod Care Se ucts r and vices S er v ices

www.Ag edCareGuide.com.au

9 9

9 9

99

9

98 56

9

9 9 9 9 9 9 9

Advert Page 15

9

19 155, 159, 169, 175, 178 9 113 8-9

9999 99999

9

105 IFC-1, 55 173, 174 68-69 65D

9

24

9

9 99999 999 9 9 9 9 9 9 9 9 9

999 9 9

9

256 42 99

9 99

119 11, 216 137 192D 78

999 9 999

99 9 9 9

101 23 18 32D 70

9

99 9 9 9 9

126 13, 151, 215 193D 129, 131 130 160-160D

9

9 9 9 9 9

117

58 76 5, 77

9 9 99999 9 9 9 9

9

140-141 104 201, 240 87 133 74

D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

Organisation & Business Reference Index listed alphabetically  This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

PHONE (02)

EMAIL

WEBSITE (www.)

Hardi Aged Care

1800 333 536

hardi@hardiagedcare.com.au

hardiagedcare.com.au

Huntingdon Gardens Aged Care

9880 7455

info@huntingdongardens.com.au

huntingdongardens.com.au

Illawarra Diggers

4283 2533

admin@illawarradiggers.com.au

illawarradiggers.com.au

IRT

13 44 78

customerservice@irt.org.au

irt.org.au

Japara 

(03) 9649 2100

marketing@japara.com.au

japara.com.au

Joseph Palmer & Sons 

(03) 9601 6800  agedcare@jpalmer.com.au jpalmer.com.au/services/aged-care

JSA Group

4908 0999

reception@jsagroup.com.au

jsagroup.com.au

Just Better Care Australia

1300 587 823

info@justbettercare.com

justbettercare.com

KinCare Health Services

1300 733 510

mail@kincare.com.au

kincare.com.au

LDK Seniors' Living

1300 535 000

hello@ldk.com.au

ldk.com.au

Mareeba Aged Care

6645 2966

admin@mareebaagedcare.com.au

mareebaagedcare.com.au

Mark Moran Little Bay

8197 6100

littlebay@markmoran.com.au

markmoran.com.au/littlebay

Mark Moran Vaucluse

9366 7000

vaucluse@markmoran.com.au

vaucluse.markmoran.com.au

Meditech Staffing

9764 4488

community@meditechstaffing.com.au

meditechstaffing.com.au

1300 478 776

information@mercy.com.au

mercyhealth.com.au

9832 5800

contact@minchinburymanor.com.au

minchinburymanor.com.au

Montefiore

1800 978 711

info@montefiore.org.au

montefiore.org.au

Moran Group

8272 0000

moran@morangroup.com.au

morangroup.com.au

Moving On In Life

1300 435 763

info@movingon.com.au

movingon.com.au

Multicultural Care

9718 6199

admin@mc.org.au

(03) 9830 5022

admin.camberwell@nazarethcare.com

4953 8444

info@ndns.com.au

multiculturalcare.com.au sistersofnazareth.com/region/ australasian-region ndns.com.au

Opal Aged Care

1300 362 481

communications@opalagedcare.com.au

opalagedcare.com.au

Peninsula Village

1800 650 070

agedcare@penvill.com.au

peninsulavillage.com.au

Perennial Growth

8054 1688

services@perennialgrowth.com.au

perennialgrowth.com.au

Mercy Health Minchinbury Manor

Nazareth Care  NDNS

Resi de n Sup tial Age port dC Reti ed & A are ssist rem Hom ent Liv ed Livi ng ing e Ca Cent re Pack re B age Day ased Ca s The r e In H rapy Ce ome ntre Prod Care Se ucts r and vices S er v ices

NSW & ACT 2020

258

9 9 9 9 9

9 9 9 9

Advert Page 84

9

59

99

9

9690 9333

info@pacnsw.org.au

pacnsw.org.au

Ready Steady Relax

0403 899 657

info@readysteadyrelax.com.au

readysteadyrelax.com.au

Regis Aged Care

1300 998 100

advice@regis.com.au

regis.com.au

8887 5555

info@residentialgardens.com.au

residentialgardens.com.au

RetireAustralia

1300 687 738

marketing@retireaustralia.com.au

retireaustralia.com.au

Retreat Care 

(07) 5656 1000

info@retreatcare.com.au

retreatcare.com.au

1800 181 959

admin@rfbi.com.au

rfbi.com.au

Residential Gardens for Spanish Speaking

Royal Freemasons' Benevolent Institution Scalabrini Village

1800 722 522

enquiries@scalabrini.com.au

scalabrini.com.au

Senior Helpers 

1300 243 2273

shadmin@seniorhelpers.com.au

seniorhelpers.com.au

Seniors Rights Service

1800 424 079

info@seniorsrightsservice.org.au

seniorsrightsservice.org.au

Serendipity Moves

1300 722 563

greg@serendipitymoves.com.au

serendipitymoves.com.au

Simply Helping

1800 998 866

info@simplyhelping.com.au

simplyhelping.com.au

Southern Cross Care (NSW & ACT)

1800 870 427

enquiries@sccliving.org.au

sccliving.org.au

9675 3285

info@stsimeon.org.au

stsimeon.org.au

1800 778 767

svcs.info@svha.org.au

svcs.org.au

St Simeon Healthcare St Vincent's Care Services

161D 67

9

9 9

9 9

9 99

9

9 9 9999

37 62 152

9999

88 49

9

9

123 82 52

9

999 9 9

9 9 9

41

33D

9

9 9 99

27

33D

99

9 9

114

63

9 9 9 9

9

115

103

20 IBC, OBC

99

100

Phillips Wealth Partners, Aged Care Division 0420 460 483  craig@phillipswp.com.au phillipswp.com.au/aged-care-advice/aged-care Presbyterian Aged Care NSW & ACT

5, 77

99999

9 9

121 111 17

9

123 46-47, 79

9 9 99

9

9

83 107 64D

9

26 51

9

99 9 9 9

9999 9 99 9

21 127 122 30 73 138 38

D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


www.Ag edCareGuide.com.au

NSW & ACT 2020

Resi de n Sup tial Age port dC Reti ed & A are s rem sist Hom ent Liv ed Livi ng ing e Ca Cent re Pack re B age Day ased Ca s The r e In H rapy Ce ome ntre Prod Care Se ucts r and vices S er v ices

Organisation & Business Reference Index listed alphabetically  This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION SummitCare

PHONE (02)

EMAIL

WEBSITE (www.)

1300 685 548

info@summitcare.com.au

summitcare.com.au

9

Sunrise Supported Living (Village Projects) 1300 665 720 manager@sunrisesupportedliving.com.au sunrisesupportedlivingtuncurry.com.au Tallwoods Corner Aged Care

9847 3800

info@tallwoodscorner.com.au

tallwoodscorner.com.au

The Salvation Army Aged Care

1300 111 227

acp.enquiries@aue.salvationarmy.org

agedcare.salvos.org.au

The Sisters of Our Lady of China

9153 8224

info@ourladyofchina.org.au

ourladyofchina.org.au

1800 864 846

ask@uniting.org

uniting.org

4038 1800

info@wallsendmanor.com.au

wallsendmanor.com.au

Uniting NSW & ACT Wallsend Manor Aged Care  

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365 Care............................................................................................................. 215, 237 3 Bridges Community.......................................................................................... 15 Carer Support & Respite Service................................................................ 247 Home Care Packages.............................................................................. 215, 237 Aboriginal and Torres Strait Islander (ATSI)...................................................92 Abel Tasman Village............................................................................................... 154 Community Care.................................................................................................. 215 Accommodation & Care Solutions................................................................. 237 Accommodation Payments.....................................................................................59 ACDMA Aged Hostel............................................................................................... 158 Adelene Retirement Village...................................................... 98, 157, 204 Adria Village......................................................................................... 56, 202, 204 ADS Care........................................................................................................................ 19 Home Care Services........................................................................................... 237 Adssi Australia In-home Support Camp Breakaway......................................................... 247 In-home Support Home Care Packages...................................... 215, 237 In-home Support Home Maint/Mods..................................................... 237 In-home Support Social Support Groups.............................................. 247 Advance Diversity Service Help at Home Service....................... 215, 237 Advantaged Care....................................................155, 159, 169, 175, 178 At Barden Lodge.................................................................................................. 174 At Bondi Waters................................................................................................... 177 At Edensor Gardens........................................................................................... 158 At Georges Manor............................................................................................... 154 At Prestons Lodge............................................................................................... 168 Adventist Aged Care Sydney Kings Langley........................................................................................................ 152 Wahroonga............................................................................................................. 162 Adventist Senior Living Alstonville Aged Care Facility....................................................................... 180 Alton Lodge............................................................................................................ 188 Avondale House................................................................................................... 188 Home Care Services................................................................................ 222, 237 Advocacy....................................................................................................................... 127 Aged Care Assessment Team (ACAT)..................................................................45 Aged care checklist......................................................................................................89 Aged care explained...................................................................................................10 Aged Care Financial Advisers (ACFA)...........................................113, 256

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Aged care flow chart..................................................................................................48 Aged care homes..........................................................................................................49 Ainsley Care Nursing Home....................................................................................................... 153 Albanese Aged Care Group Genista Aged Care Facility.............................................................................. 158 Meredith House Aged Care Facility........................................................... 173 Whitehall Aged Care Facility........................................................................ 165 Albury Wodonga Health Community Allied Health.............................................................................. 254 District Nursing Service Albury................................................................... 237 Alexander Aged Care............................................................................................. 168 All Parental Care Australia.................................................................................. 237 Allambie Heights Village..................................................................................... 168 Alliance Health Services Group Community.................................................................................................. 215, 237

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Aged Care Locations Allity.............................................................................................................. 8-9 Bass Hill Aged Care..........................................................................................154 Bayside NSW Aged Care................................................................................188 Beechwood Aged Care...................................................................................156 Brentwood Aged Care....................................................................................171 Calare Aged Care...............................................................................................193 Coastal Waters Aged Care.............................................................................196 Gosling Creek Aged Care...............................................................................193 Greenwood Aged Care...................................................................................162 Pemulwuy Aged Care.....................................................................................158 Pendle Hill Aged Care.....................................................................................158 Redleaf Manor Aged Care............................................................................153 Riverwood Aged Care.....................................................................................180 Riverwood Retirement Living....................................................................204 Rosemore Aged Care.......................................................................................154

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Willandra Aged Care.............................................................................................. 165 Alteris Financial Group.......................................................................... 117, 256 Amaroo Aged Care Berrigan................................................................................................................... 181 Anglican Care.......................................................................................................... 105 Alkira Respite & Day Therapy Centre............................................. 247, 254 Alum View Retirement Living...................................................................... 204 Bishop Tyrrell Place............................................................................................ 190 Buchanan Court Retirement Living.......................................................... 204 CA Brown Retirement Living........................................................................ 204 Carey Bay Gardens.............................................................................................. 188 Carey Bay Retirement Living........................................................................ 204 Cedar Wharf Lodge............................................................................................ 190 East Lake Macquarie Dementia Service................................................. 247 Greenmount Gardens....................................................................................... 189 Greenmount Gardens Retirement Living.............................................. 204 Home Care Central Coast Region................................................................ 215 Home Care Hunter Region............................................................................. 222 Home Care Manning Region........................................................................ 222 Jesmond Grove..................................................................................................... 192 Kilpatrick Court.................................................................................................... 189 McIntosh Court..................................................................................................... 188 Northwood Retirement Living.................................................................... 204 Scenic Lodge Merewether............................................................................. 192 Storm Retirement Living................................................................................ 204 Storm Village......................................................................................................... 190 Toronto Nursing Home..................................................................................... 189 Warnervale Gardens.......................................................................................... 157

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.  • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.


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Anglicare.........................................................................................................IFC-1, 55 At Home Eleebana Cottage........................................................................... 247 At Home Social & Wellness Centre Frenchs Forest................ 247, 254 At Home Social & Wellness Centre Glenhaven................................... 247 At Home Social & Wellness Centre Illawarra....................................... 247 At Home Social & Wellness Centre Jannali........................................... 247 At Home Social & Wellness Centre Liverpool...................................... 247 At Home Social & Wellness Centre Longueville................................. 247 At Home Social & Wellness Centre Malabar........................................ 247 At Home Social & Wellness Centre Penrith........................................... 247 At Home Social & Wellness Centre Richmond.................................... 247 At Home Social & Wellness Centre Whalan.......................................... 247 At Home Social & Wellness Ctr Winmalee............................................ 248 At Home Southern Region....................................................... 215, 222, 237 At Home Sydney Metro Region........................................................ 215, 237 Barry Marsh House............................................................................................. 153 Brian King Gardens............................................................................................ 162 Brian Watt Lodge................................................................................................ 170 Caddens Village.................................................................................................... 204 Carol Allen House................................................................................................ 162 Donald Robinson Village................................................................................ 204 Donington Court.................................................................................................. 162 Dorothy Boyt House.......................................................................................... 172 Dudley Foord House.......................................................................................... 152 Eileen Armstrong House................................................................................. 200 Elizabeth Lodge................................................................................................... 176 Farrer Brown Court............................................................................................. 162 Flinders Village..................................................................................................... 204 Glenhaven Green................................................................................................. 204 Goodhew Gardens.............................................................................................. 176 Goodwin Village.................................................................................................. 204 Gordon Village...................................................................................................... 204 Health Centre........................................................................................................ 254 Hopetoun Village................................................................................................ 204 Jean Ross House.................................................................................................. 196 Kilvinton Village.................................................................................................. 204 Lemongrove Gardens Village....................................................................... 204 Lemongrove Gdns Res Care........................................................................... 172 Marcus Loane House......................................................................................... 170 Mary Andrews Residential Care................................................................. 161 Mary Andrews Village...................................................................................... 204 Melva McDonald Lodge................................................................................... 152 Mildred Symons House.................................................................................... 174 Mowll Village........................................................................................................ 204 Newmarch House............................................................................................... 172 Nuffield Village..................................................................................................... 204 Oran Park Village................................................................................................. 204 Rohini Village........................................................................................................ 204 Rooty Hill Village................................................................................................. 204

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.  • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.

Abbreviations  See page 143 

Name

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Anglicare continued St Davids Village.................................................................................................. 204 St Johns Village.................................................................................................... 204 St Lukes Residential Care................................................................................ 200 St Lukes Village.................................................................................................... 204 St Stephens Village............................................................................................ 204 The Donald Coburn Centre............................................................................. 162 The Ponds Village................................................................................................ 204 Thomas Street Lodge........................................................................................ 171 Warriewood Brook............................................................................................. 204 Warrina Residential Care................................................................................ 162 Warrina Village..................................................................................................... 204 Woodberry Residential Care......................................................................... 171 Woodberry Village.............................................................................................. 204 Woolooware Shores.......................................................................................... 204 annecto at Home Support ACT....................................................................................... 222 at Home Support Inner West Sydney...................................................... 215 at Home Support Far West NSW................................................................. 222 at Home Support Mid North Coast........................................................... 222 at Home Support Nepean.............................................................................. 215 at Home Support South East Sydney....................................................... 215 at Home Support South West Sydney..................................................... 215 at Home Support Western Sydney............................................................ 215 My Support NSW-ACT...................................................................................... 237 Anthem Care............................................................................................................... 179 Apex Aged Care..........................................................................................173, 174 Gymea Bay Aged Care...................................................................................... 174 Lark Ellen Aged Care......................................................................................... 174 Applying to an aged care home............................................................................62 Arcare...................................................................................................................... 68-69 Glenhaven............................................................................................................... 176 Kanwal...................................................................................................................... 156 Oatlands................................................................................................................... 171 Warriewood........................................................................................................... 170 Arete Health Care Bankstown.......................................................................... 154 Arete Health Care Lansdowne.......................................................................... 158 Armidale Regional Council Guyra Home Support Services..................................................................... 249 Ascent Community Care............................................................................ 237, 248 Ashfield Baptist Homes............................................................................. 164, 217 Astoria Group The Orchards Aged Care.................................................................................. 157 Auburn Diversity Services (ADSI)......................................................... 215, 237 Aurrum Aged Care............................................................................................... 65D Erina........................................................................................................................... 156 Kincumber.............................................................................................................. 157 Norah Head............................................................................................................ 157 Terrigal Drive......................................................................................................... 156 Wyoming................................................................................................................. 157 Auscare Home & Community Care....................................... 24, 237, 256 Australian Chinese Community Association................................. 215, 248 City Centre.................................................................................................... 215, 248 Northern Centre........................................................................................ 215, 248 Australian Home Care Services (AHCS) Metropolitan NSW.................................................................................. 215, 237 Regional NSW............................................................................................ 222, 237 Australia Medic Alert Foundation............................................................ 256 Australian Nursing Home Foundation (ANHF) Bernard Chan Nursing Home....................................................................... 153 Bonnyrigg Heights Seniors Wellness Centre....................................... 248

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Australian Nursing Home Foundation (ANHF) continued Chester Hill Seniors Wellness Centre........................................................ 249 Chow Cho-Poon Nursing Home.................................................................. 154 Greenfield Park Seniors Wellness Centre............................................... 249 Home Care Services........................................................................................... 215 Lucy Chieng Aged Care Centre........................................................... 161,250 So Wai Seniors Wellness Centre.................................................................. 251 Stanley Hunt Seniors Wellness Centre.................................................... 252 Australian Red Cross Aged Care Services ACT.......................................... 237 Australian Red Cross Aged Care Services NSW........................................ 237 Australian Unity Independent & Assisted Living............................. 42 Constitution Hill Aged Care..................................................... 171, 249, 254 Constitution Hill Retirement Community............................................. 204 Elderslee Retirement Community............................................................. 204 Greglea Retirement Community................................................................ 204 Home Care Service Alleena Region.......................................................... 215 Home Care Service Bundjalung Region................................................. 222 Home Care Service Calare Region................................................... 215, 222 Home Care Service Central Coast Region.............................................. 215 Home Care Service Daramulen Region................................................... 215 Home Care Service Eastern Sydney Region.......................................... 215 Home Care Service Far North Coast NSW Region............................. 222 Home Care Service Far South Coast Bega Region............................. 222 Home Care Service Far South Coast Cooma Region......................... 222 Home Care Service Far South Coast Moruya Region....................... 222 Home Care Service Far West NSW Region............................................. 222 Home Care Service Farrer Region.............................................................. 222 Home Care Service Harbour North Region........................................... 215 Home Care Service Hunter Valley Region.............................................. 222 Home Care Service Illawarra North Region......................................... 222 Home Care Service Illawarra South Region......................................... 222 Home Care Service Inner South West Region..................................... 215 Home Care Service Inner West Region.................................................... 216 Home Care Service Lachlan Region.......................................................... 222 Home Care Service Lower Mid North Coast NSW.............................. 222 Home Care Service Macquarie Region.................................................... 216 Home Care Service Newcastle Region.................................................... 222 Home Care Service Ngangana Region......................................... 216, 222 Home Care Service North Coast NSW Region..................................... 222 Home Care Service Northern Sydney Region...................................... 216 Home Care Service Nthn New England Region................................. 222 Home Care Service South West Sydney Region................................. 216 Home Care Service Southern Highlands Region............................... 222 Home Care Service Sthn New England Region.................................. 222 Home Care Service Sturt Region................................................................ 222 Home Care Service Sutherland Region................................................... 216 Home Care Service Thulgan-gar Region................................................ 222 Home Care Service Upper Mid North Coast NSW.............................. 222 Home Care Service Wangary Region....................................................... 216 Home Care Service Warrambucca Region............................................. 216 Home Care Service Weja Region................................................................ 222 Home Care Service Western Plains Region........................................... 223 Home Care Service Western Sydney Region........................................ 216 Home Care Service Wiradjuri Region....................................................... 223 Home Care Services NSW............................................................................... 237 Karagi Court Retirement Community..................................................... 204 Kiah Lodge Retirement Community........................................................ 204 Lifestyle Manor Retirement Community............................................... 204 Mt Eymard Retirement Community......................................................... 204 Sienna Grange Aged Care............................................................................... 194 Sienna Grange Retirement Community................................................. 204

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Australian Unity Independent & Assisted Living continued The Governor’s Retirement Community................................................ 204 Willandra Village & Bungalows Retirement Com’ty....................... 205 Autumn Lodge Aged Care Armidale............................................................. 180 AVACS Nursing Home............................................................................................ 161

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Aveo Group................................................................................................... 99 Banora Point........................................................................................................205 Bayview Gardens..............................................................................................205 Bella Vista..............................................................................................................205 Camden Downs..................................................................................................205 Fernbank................................................................................................................205 Freedom Aged Care Banora Point.................................................197, 202 Freedom Aged Care Coffs Harbour...............................................183, 202 Freedom Aged Care Tamworth.......................................................197, 202 Freedom Aged Care Tweed Heads................................................198, 202 Heydon Grove Independent Living Units............................................205 Island Point..........................................................................................................205 Lindfield Gardens..............................................................................................205 Maple Grove.........................................................................................................205 Minkara Aged Care...........................................................................................168 Minkara Resort...................................................................................................205 Mountain View...................................................................................................205 Newcastle..............................................................................................................205 Peninsula Gardens............................................................................................205 Pittwater Palms.................................................................................................205 The Manors of Mosma...................................................................................205 Awabakal Newcastle Aboriginal Cooperative Aged Care..................................................................................................... 223, 237 Baldwin Living HomeServe............................................................................... 216 Balranald Shire Council Retirement Hostel.............................................................................................. 180 Banksia Villages Lodge.............................................................................................................. 185, 223 Balance Aged Care Specialists......................................................... 119, 256 Bankstown City Aged Care Betty Sussman Centre...................................................................................... 248 Chester Hill Village............................................................................................. 154 Ern Vine Village.................................................................................................... 154 Georges River Home Services...................................................................... 237 Gillawarna Village.............................................................................................. 154 Home Based Care..................................................................................... 216, 237 Yallambee Village............................................................................................... 156 Bannister In Home Care................................................................. 216, 223, 237 BaptistCare NSW & ACT...........................................................................11, 216 Aminya Centre...................................................................................................... 170 Aminya Village..................................................................................................... 205 Angus Bristow Village...................................................................................... 205 Caloola Centre....................................................................................................... 199 CareCall Emergency Response Service................................................... 256 Cary Gardens......................................................................................................... 202 Cooinda Court....................................................................................................... 173 Dorothy Henderson Lodge............................................................................. 173 George Forbes House........................................................................................ 195 Griffith....................................................................................................................... 201 Home Modifications & Maintenance....................................................... 237

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BaptistCare NSW & ACT continued Home Services ACT................................................................................. 223, 237 Home Services NSW.................................................................... 216, 223, 237 Kularoo Centre...................................................................................................... 190 Maranoa Centre................................................................................................... 180 Maranoa Village................................................................................................... 205 Mid Richmond Centre....................................................................................... 195 Morven Gardens.................................................................................................. 152 Niola Centre............................................................................................................ 193 Orana Centre.......................................................................................................... 157 Shalom Centre...................................................................................................... 173 Social Club Adelong........................................................................................... 248 Social Club Batlow............................................................................................. 248 Social Club Cootamundra............................................................................... 248 Social Club Cowra............................................................................................... 248 Social Club Kellyville......................................................................................... 248 Social Club Leeton.............................................................................................. 248 Social Club Narellan.......................................................................................... 248 Social Club Parkes............................................................................................... 248 Social Club Red Hill............................................................................................ 248 Social Club Taree.................................................................................................. 248 Social Club Wagga Wagga............................................................................. 248 Social Club Warabrook..................................................................................... 248 Social Club Willoughby.................................................................................... 248 The Gracewood Centre..................................................................................... 177 The Gracewood Retirement Village.......................................................... 205 Warabrook Centre............................................................................................... 193 Warena Centre...................................................................................................... 173 Warena Village..................................................................................................... 205 Watermark.............................................................................................................. 205 Willandra Village................................................................................................. 205 Willmette Overnight Care.............................................................................. 248 Bathurst Seymour Centre.................................................................................... 248

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.  • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.

Bay & Basin Community Resources (BBCRI) Brokerage / Private Care Services.............................................................. 237 Groups....................................................................................................................... 248 Home Care Packages......................................................................................... 223 Home Maintenance Program....................................................................... 237 Paradise Cottage................................................................................................. 248 Beauty Point Retirement Resort..................................................................... 217 Bega Valley Meals on Wheels................................................................ 237, 248 Belong Blue Mountains Community Support Blaxland.......................................................................... 237 Community Support Katoomba........................................................... 237, 248 Community Support Lawson............................................................................ 237 Best Practice Nursing............................................................................................ 238 Bethshan Gardens.................................................................................................................... 189 Better Living Home Care Packages (ACT)........................................ 217, 238

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Better Living Home Care Packages (NSW)..................................... 223, 238 Biripi Aboriginal Corporation Aged & Community Care..................................................................... 223, 238 Marrangbah Cottage........................................................................................ 251 Bland Shire Council Home & Community Care Services................................................ 223, 238 Blue Wave Living...................................................................................................... 157 Bolton Clarke At Home Support................................................................................................ 238 Bolton Point, Lake Macquarie...................................................................... 188 Cabrini, Westmead............................................................................................. 158 Central Coast At Home Support.................................................................. 217 Darlington, Banora Point............................................................................... 197 Far North Coast (NSW) At Home Support............................................. 223 Gold Coast & Tweed Heads At Home Support.................................... 223 Hunter At Home Support............................................................................... 223 Illawarra At Home Support........................................................................... 223 Port Macquarie At Home Support............................................................. 223 Sydney At Home Support............................................................................... 217 Winders, Banora Point..................................................................................... 197 Booroongen Djugun Aged Care Facility......................................................................... 187, 223, 238 Bower Healthcare YNA.................................................................................................................. 217, 238 Braithwaite Speech & Learning Clinic.......................................................... 238 Buckland Aged Care Services................................................. 137, 152, 205 Lyndhurst Retirement Village...................................................................... 205 Bundaleer Care Services................................................................ 194, 223, 238 Bungree Aboriginal Association Home Care Packages................................................................... 217, 223, 238 Bupa Aged Care.................................................................................................. 192D Armidale.................................................................................................................. 180 Ashbury.................................................................................................................... 164 Ashfield.................................................................................................................... 164 Ballina....................................................................................................................... 180 Bankstown.............................................................................................................. 156 Banora Point.......................................................................................................... 197 Bateau Bay.............................................................................................................. 156 Baulkham Hills..................................................................................................... 170 Berry........................................................................................................................... 195 Bexley........................................................................................................................ 151 Calwell...................................................................................................................... 201 Cardiff........................................................................................................................ 188 Clemton Park......................................................................................................... 154 Dural........................................................................................................................... 162 Eden............................................................................................................................ 181 Greenacre................................................................................................................ 154 Griffith....................................................................................................................... 186 Kempsey....................................................................................................... 187, 248 Maroubra................................................................................................................. 172 Mosman................................................................................................................... 168 North Rocks............................................................................................................ 177 Pottsville Beach................................................................................................... 198 Queens Park........................................................................................................... 177 Roseville................................................................................................................... 165 Seaforth................................................................................................................... 170 St Ives........................................................................................................................ 165 Stirling...................................................................................................................... 202 Sutherland.............................................................................................................. 174 Tamworth................................................................................................................ 197 Tumut........................................................................................................................ 196

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Bupa Aged Care continued Waratah.................................................................................................................... 193 Willoughby............................................................................................................. 179 Burrowa House Aged Care.................................................................................. 187 Bushland Health Group Banyula Lodge...................................................................................................... 190 Bushland Place..................................................................................................... 190 Karingal Gardens................................................................................................. 190 Byron Aged Care........................................................................................... 78, 182 Byron Shire Respite Service.................................................................... 238, 248 Cabonne Shire Council Home & Community Care................................. 238 Calvary Retirement Communities........................................................... 101 Cessnock Retirement Community............................................................. 183 Community Care ACT............................................................................. 223, 238 Community Care Advisers.............................................................................. 256 Community Care Chiara Respite Cottage.............................................. 248 Community Care Hunter...................................................................... 223, 238 Community Care Manning Taree..................................................... 223, 238 Community Care Nursing............................................................................... 256 Community Care Riverina.............................................................................. 238 Community Care Riverina Respite Cottage.......................................... 248 Community Care St Luke’s Social Centre................................................ 248 Community Care Star of the Sea Respite Cottage............................ 248 Community Care Sydney...................................................................... 217, 238 Cooinda Retirement Community............................................................... 196 Dalton Gardens.................................................................................................... 205 Ephesus Retirement Comunity................................................................... 205 Haydon Village..................................................................................................... 205 Haydon Retirement Community................................................................ 201 Home Maintenance & Modifications....................................................... 256 Mt Carmel Retirement Com’ty..................................................................... 190 Mt Carmel Village............................................................................................... 205 Muswellbrook Retirement Com’ty............................................................ 191 Muswellbrook Village....................................................................................... 205 Nazareth Retirement Com’ty........................................................................ 188 Nazareth Village.................................................................................................. 205 Ryde Retirement Community...................................................................... 173 St Francis Retirement Community............................................................ 188 St Francis Village................................................................................................. 205 St Joseph’s Retirement Com’ty.................................................................... 192 St Joseph’s Village............................................................................................... 205 St Luke’s Village.................................................................................................... 205 St Martin de Porres Retire Com’ty............................................................. 193 St Paul’s Retirement Community............................................................... 190 Tanilba Shores Retirement Com’ty............................................................ 194 Tanilba Shores Village...................................................................................... 205 Tours Terrace Village.......................................................................................... 205 Cameron Glen Supported Living Village..................................................... 188 Canberra Aged Care................................................................................................ 201 Candice Care......................................................................................... 217, 223, 238

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.  • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.

Abbreviations  See page 143 

Name

www.Ag edCareGuide.com.au Page

Canowindra Tweed Byron Aged & Disabled Aboriginal Corporation Community Care.................................................................................................. 223 Cedric Hose............................................................................................................. 249 Canterbury City Community Centre Home Care Packages....................... 217,238,248 Cardinal Stepinac Village..................................................................................... 161 Care Connect..............................................................................18, 217, 223, 238 Care leavers.....................................................................................................................91 Care Next Door.......................................................................................................... 238 Care1............................................................................................................................... 238 CareAbout..........................................................................................................23, 256 Carehaven Services................................................................................................. 238 Carehaven Services ACT....................................................................................... 238 Carer support.............................................................................................................. 135 Careseekers................................................................................................................. 238 Carexcell Community Care.................................................................................. 223 Carino Care at Oatley................................................................................................................... 161 at Rockdale............................................................................................................. 151 at Russell Lea......................................................................................................... 154 at Sylvania.............................................................................................................. 176 Carrington Care Home Care Packages................................................................... 217, 238, 248 Residential Aged Care...................................................................................... 153 Case management................................................................................................... 111 Catholic Healthcare............................................................................................ 32D Aquinas Court Retirement Village............................................................. 205 Bishop McCabe Retirement Village.......................................................... 205 Bethlehem House............................................................................................... 151 Blakeney Lodge................................................................................................... 196 Bodington Residential Aged Care.............................................................. 152 Brigidine House................................................................................................... 172 Chantal Respite Cottage................................................................................. 249 Charles O’Neill Hostel....................................................................................... 192 Charles O’Neill Retirement Village............................................................ 205 Coolamon Villa...................................................................................................... 182 Emmaus Residential Aged Care.................................................................. 166 Emmaus Retirement Village......................................................................... 205 George Mockler House..................................................................................... 170 Gertrude Abbott Aged Care.......................................................................... 176 Home Care Services Southern Highlands.............................................. 238 Holy Spirit Aged Care Croydon..................................................................... 153 Holy Spirit Aged Care Dubbo........................................................................ 184 Holy Spirit Aged Care Revesby..................................................................... 156 Home Care Services Nepean/Blue Mountains.................................... 217 Home Care Services........................................................................................... 238 Home Care Services Central Coast............................................................. 217 Home Care Services Central West................................................... 217, 223 Home Care Services Hunter........................................................................... 223 Home Care Services Mid North Coast...................................................... 223 Home Care Services Orana............................................................................. 223 Home Care Services Riverina Murray....................................................... 224 Home Care Services Sydney.......................................................................... 217 Jemalong Residental Village........................................................................ 185 Korean Day Centres............................................................................................ 249 Lebanese Day Centres...................................................................................... 249 Lewisham Nursing Home............................................................................... 165 Macquarie Care Centre..................................................................................... 181 Maranatha Lodge............................................................................................... 185 Mater Aged Care.................................................................................................. 185 McQuoin Park........................................................................................................ 162

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Catholic Healthcare continued Our Lady of Loreto Gardems......................................................................... 189 Percy Miles Villa................................................................................................... 174 Respite & Social Support Service............................................................... 238 St Anne’s Aged Care........................................................................................... 164 St Augustine’s Aged Care................................................................................ 183 St Bede’s Home..................................................................................................... 161 St Catherine’s Bathurst.................................................................................... 181 St Francis Residential Age Care................................................................... 193 St Francis Residential Age Care Grafton................................................. 183 St James Villa......................................................................................................... 172 St John’s Villa......................................................................................................... 192 St Joseph Aged Care.......................................................................................... 164 St Joseph’s Residential Age Care................................................................ 183 St Mary’s Residential Age Care.................................................................... 200 St Mary’s Retirement Village........................................................................ 205 St Mary’s Villa Dubbo........................................................................................ 184 St Paul’s Residential Age Care...................................................................... 179 St Peter’s Residential Age Care.................................................................... 166 St Peter’s Green Retirement Village.......................................................... 206 The Bailly Retirement Village....................................................................... 206 The Brighton Retirement Village............................................................... 206 The Haven............................................................................................................... 199 The Sister Anne Court Aged Care............................................................... 176 Villa Maria Centre............................................................................................... 200 Vincentian Aged Care....................................................................................... 176 Waitara Day Centre............................................................................................ 249 Warnervale Wellness Centre......................................................................... 249 Waterloo Day Centre......................................................................................... 249 Willoughby Day Centre.................................................................................... 249 The Haven Retirement Living........................................................................... 206 CatholicCare DOW Wollongong Your Life Your Way....................................................... 224, 238 CatholicCare Sydney Home Care Packages......................................................................................... 217 CCA St Agnes Parish Emmaus................................................................................................................... 194 Home Care.............................................................................................................. 224 Maryknoll Hostel................................................................................................. 194 Mount Carmel House........................................................................................ 194 St Agnes Hostel.................................................................................................... 194 Vincent Court......................................................................................................... 187 CCNB Home Care Packages...................................................................... 217, 238 Central Coast Community Care Association Killarney Court Aged Care Facility............................................................. 156 Lake Haven Court Aged Care Facility........................................................ 156 Centre Based Care........................................................................................................33 Charingfield................................................................................................................ 177 CHNC Home Care Packages.......................................................... 217, 238, 249 Chinese Australian Services Society CASS Care........................................................................................... 217, 223, 249 CASS Residential Aged Care Facility.............................................. 154, 238 Christadelphian Aged Care Ashburn House Aged Care............................................................................. 164 Casa Mia Aged Care........................................................................................... 156 Chamberlain Gardens Aged Care............................................................... 157 Courtlands Aged Care....................................................................................... 171 Northcourt Aged Care...................................................................................... 171 Southhaven Aged Care.................................................................................... 156

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Christian Bretheran Community Carinya House....................................................................................................... 176 Groves House......................................................................................................... 188 Christian Brethren Community Services Cherrybrook Christian Care Centre............................................................ 162 Christian Community Aid Service Aged & Disability Services.................................................................. 238, 249 Christophorus House Retirement Village................................................... 162 Churches of Christ Care Community Care South Coast...................................................................... 224 Clarence Valley Council City of Parramatta council Community Care Services.............. 217, 239 Clarence Care & Support...................................................................... 224, 239 Clarence Village Dougherty Villa.................................................................................................... 183 Clendon Care Canberra Nursing Home.................................................................................. 158 Clermont Aged Care............................................................................................... 173 COASIT Italian Assistance Association (NSW) COA Sydney Home Support Services.................................................. 239,249 Home Care Packages (NSW)................................................... 217, 224, 239 Coast Community Connections............................................................. 217, 239 Cobar Shire Council Lilliane Brady Village........................................................................................ 183 Coffs Harbour Legacy Nursing Home............................................................ 183 Columbia Aged Care Services......................................................................... 70 Acacia Centre......................................................................................................... 165 Oberon Village...................................................................................................... 193 Strathdale Centre................................................................................................ 173 Willowood Centre............................................................................................... 177 Comfort Home Care................................................................................................ 217 Commonwealth Home Support Programme (CHSP).................................16 Communities@Work Seniors/Com’ty Transport Prog............... 239,249 Community & Cultural Connections Social Supp Prog....................... 249 Community Care Options......................................................................... 224, 239 Community Connect Transport........................................................................ 239 Community Gateway Kempsey....................................................................................................... 224, 239 Wollongong................................................................................................ 224, 239 Community Options CHSP........................................................................................................................... 239 Home Care Packages......................................................................................... 224 Community Services #1............................................................................ 224, 239 Community Visitors Scheme...................................................................................34 Complaints..............................................................................................................31, 56 ConnectAbility Australia Aged Care Support..................... 224, 239, 249 Consumer Directed Care (CDC)..............................................................................16 Cooinda Coonabarabran Aged Care Facility......................................................................... 199, 224, 254 Coolamon Shire Council Allawah Lodge Aged Care Facility....................................... 184, 222, 237 Cooma Challenge Home Support Services..................................... 239, 249 Cooperative Life Aged Care Services............................................................. 217 Cootamundra Nursing Home............................................................................ 184 CORE Community Services............................................................ 217, 239, 249 Costs for residential care..........................................................................................57 COTA............................................................................................................................... 126 Insurance................................................................................................................. 256 Membership.......................................................................................................... 256 COTA Australia.................................................................................... 13, 151, 215 Aged Care Navigators (COTA)....................................................................... 256

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Cowra Retirement Village Bilyara Hostel.................................................................................. 184, 223, 238 CPL Aged Care Services.................................................................................. 224, 239 Centre Based Care............................................................................................... 249 Cranbrook Care................................................................................................... 193D Bayswater Gardens............................................................................................ 153 Bella Vista Gardens............................................................................................ 177 Cranbrook at Home............................................................................................ 239 Cranbrook Residences...................................................................................... 206 Lansdowne Gardens.......................................................................................... 168 William Cape Gardens...................................................................................... 156 Cranes Community Support Programs........................................................ 249 Crookwell Taralga Aged Care Phillip RH Chalker Sunset Lodge................................................................ 198 Viewhaven Lodge............................................................................................... 198 Upper Lachlan Community Care..................................................... 229, 246 Crowley Care......................................................................................... 180, 224, 239 Crows Nest Centre Aged & Community Services........................ 239, 249 Cultural services............................................................................................................81 Culturally And Linguistically Diverse people (CALD)..........................81, 91 Cumberland Council Aged & Disability Services.................................................................. 239, 249 Guilford Wellness Centre Seniors & Disability Serv......................... 249 Merrylands Wellness Ctr Seniors & Disability Services................. 251

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.  • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.

CÜRA Aged Care Packages........................................................................................... 224 Cypress View Lodge..................................................................................... 191, 224 Dale Carroll Kirinari Transport Services............................................................................. 241 Daughters of Our Lady of the Sacred Heart St Josephs Aged Care Facility for Religious.......................................... 172 Daily Accommodation Payment (DAP).............................................................60 Daily Fees.........................................................................................................................59 Daily living in a nursing home..............................................................................71 Day Therapy Centres...................................................................................................33 Deciding on a home....................................................................................................64 Dementia Australia................................................................................................. 239 Dementia & Memory Community Centre Far South Coast.......... 254 Dementia & Memory Community Centre Mid North Coast........ 254 Dementia & Memory Resource Centre Hunter................................... 254 Dementia & Memory Resource Centre North Ryde......................... 254 Dementia Caring........................................................................................... 217, 224 Dementia support.................................................................................................... 129 Dementia Support Australia.............................................................129, 131 (DBMAS & SBRT) ACT........................................................................................ 256 (DBMAS & SBRT) NSW..................................................................................... 256 Desma Mitchell........................................................................................... 130, 256 De-stressing your move......................................................................................... 123

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Disability..........................................................................................................................93 Diversional & Recreation Therapy Australia............................................. 239 Dougherty Apartments........................................................................................ 177 Dungog & District Neighbourcare....................................................... 224, 239 Dyirri-Bang-Gu Aboriginal Corporation Aged Care Service............. 224 EACH Home Care Packages...................................................................... 217, 224 Edward River Gardens........................................................................................... 191 Elder abuse................................................................................................................... 128 Elderly Australian Chinese Homes Castle Hill Aged Care Home........................................................................... 162 Community Services................................................................... 217, 239, 249 Empowered Living Support Services Bethel Aged Care Facility................................................................................ 193 Enduring Power of Attorney ............................................................................... 125 Enrich Living Services ACT................................................................................................................... 224, 239 NSW...................................................................................................... 217, 224, 239 Eremea Home Care Services.............................................................................. 239 Essential Care............................................................................................................. 239 Estate planning ........................................................................................................ 124 Estia Health................................................................................................ 160-160D Albury........................................................................................................................ 180 Bankstown.............................................................................................................. 154 Bexley........................................................................................................................ 151 Camden.................................................................................................................... 153 Dalmeny................................................................................................................... 185 Epping....................................................................................................................... 171 Figtree....................................................................................................................... 200 Forster....................................................................................................................... 190 Kilbride..................................................................................................................... 153 Kogarah.................................................................................................................... 151 Manly Vale.............................................................................................................. 170 Merrylands............................................................................................................. 158 Ryde............................................................................................................................ 173 Taree........................................................................................................................... 190 Tea Gardens............................................................................................................ 190 Tuncurry................................................................................................................... 190 Willoughby............................................................................................................. 179 Eurobodalla Meals on Wheels/Out and About Serv............................. 239 Evergreen Life Care Yallambee Lodge................................................................................................. 157 Extra Services.................................................................................................................80 Fab Floors.......................................................................................................... 58, 256 Fairlea Aged Care @ Harris Park......................................................................................................... 171 @ Penshurst........................................................................................................... 161 @ Rosehill................................................................................................................ 171 Fairmont Aged Care................................................................................... 76, 151 Fairview Retirement Village.............................................................................. 191 Far West Local Health District Balranald Multipurpose Service................................................................. 180 Ferndale Gardens Aged Care Facility..................................................... 161 Feros Care At Home Services Feros Care Canberra................................................... 222 At Home Services Feros Care Central Coast.......................................... 215 At Home Services Feros Care Far North Coast..................................... 222 At Home Services Feros Care Hunter........................................................ 222 At Home Services Feros Care Illawarra................................................... 222 At Home Services Feros Care Inner West Sydney.............................. 215 At Home Services Feros Care Mid North Coast................................... 222 At Home Services Feros Care Northern Sydney.................................. 215

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Feros Care continued At Home Services Feros Care South East Sydney.............................. 215 At Home Services Feros Care South West Sydney............................. 215 Home Care.............................................................................................................. 239 Village Bangalow................................................................................................ 182 Village Byron Bay................................................................................................ 182 Village Wommin Bay........................................................................................ 198 Financial advice......................................................................................................... 113 Financially disadvantaged......................................................................................92 Finley Regional Care.................................................................................... 181, 224 First Call Nursing...................................................................................................... 217 First State Super............................................................................. 140-141, 256 Fitzgerald Aged Care.............................................................................................. 162 Five Good Friends Home Care Services............................................. 217, 224 Forbes & District Meals On Wheels................................................................ 239 Forbes Shire Council Home & Community Care...................................... 239 Frazer Court Hostel................................................................................................. 194 Fresh Hope Care.................................................................................................... 104 Alexander Campbell Hse.........................................................170 Ashwood Residential Care Service..........................................158 Borella House.........................................................................180 Clelland Lodge........................................................................195 Coffs Haven RC Service............................................................184 Dalpura Retirement Village.....................................................206 Forestville Retirement Village.................................................206 Green Hills Residental Care Service.........................................190 Green Hills Retirement Village................................................206 Henley Brae Retirement Village..............................................206 Highfield Court Retirement Village.........................................206 Magnolia Cottage...................................................................249 McCauley Lodge......................................................................200 Pendle Hill Retirement Village................................................206 Tasman Court Retirement Village............................................206 The Glen Residential Care Service...........................................185 Gallipoli Home........................................................................................................... 157 Garden View Aged Care........................................................................................ 158 Garden Village Port Macquarie........................................................................ 194 Gilgai Aboriginal Centre for the Aged & Disabled Home Care Packages................................................................... 217, 239, 249 Gilgandra Shire Council Community Care Services.............................................................................. 239 Cooee Lodge Hostel........................................................................................... 185 Jack Towney Hostel................................................................................. 185, 226 GLAICA House............................................................................................................ 190 Glen Innes Severn Council Life Choices Support Services...... 224, 239 Goodwin Aged Care Services............................................................201, 240 David Harper House/Ralph Cartwright Ctr........................................... 202 Farrer Village by Goodwin.............................................................................. 206 George Sautelle House.................................................................................... 201 Home Care................................................................................................... 224, 240 The Central by Goodwin....................................................................... 206, 249 Village Ainslie............................................................................................ 201, 206 Village Monash.............................................................................. 206, 249, 254 Goondee Aged Care................................................................................................ 173 Goulburn Mulwaree Cncl Respite/Soc Supp Groups................. 240, 249 Goulburn Valley Health Community Interlink (NSW) Home Care............................................... 224 Grace Munro Aged Care Centre........................................................................ 199 Greek Orthodox Com’ty Home for the Aged............................................. 154 Greengate Property Group............................................................................... 87 St Brigid’s Green....................................................................................... 172, 206

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Greengate Property Group continued St Patrick’s Green...................................................................................... 151, 206 Griffith Community Centre Aged Support Service....................................................................................... 249 Meals on Wheels................................................................................................. 240 Group Homes Australia.................................................................................... 133 Caringbah..................................................................................................... 202, 206 Home Care Services................................................................................ 217, 240 Hunters Hill................................................................................................. 202, 206 Northern Beaches.................................................................................... 202, 206 Rose Bay........................................................................................................ 202, 206 St Ives............................................................................................................. 202, 206 Vaucluse........................................................................................................ 202, 206 Waverley....................................................................................................... 202, 206 Gunnedah Shire Council GoCo Care.......................................................................................... 224, 239, 249 GWC Community Services Hunter....................................................................................................................... 225 Illawarra................................................................................................................... 225 Inner West/North/South East Sydney..................................................... 217 South Western Sydney..................................................................................... 217 Western Sydney................................................................................................... 218 Gwydir Shire Council Naroo Frail Aged Care Facility...................................................................... 186 Hakea Grove Aged Care........................................................................................ 189 Halenvy Laurieton Lakeside Aged Care Residence.............................................. 194 Weeroona Aged Care Residence................................................................. 184 Hall & Prior Aged Care......................................................................................... 74 Aubrey Downer Aged Care Home.............................................................. 157 Caroline Chisholm AC Home......................................................................... 166 Clover Lea Nursing Home............................................................................... 153 Fairfield Nursing Home................................................................................... 161 Glenwood Aged Care Home.......................................................................... 166 Grafton Aged Care Home................................................................................ 183 Menaville Aged Care Home........................................................................... 151 Shangri-La Nursing Home............................................................................. 161 Sirius Cove Aged Care Home......................................................................... 168 Vaucluse Aged Care Home............................................................................. 177 HammondCare At Home ACT................................................................................................ 225,240 At Home Batehaven................................................................................ 225,240 At Home Central Coast........................................................................... 218,240 At Home Central West.................................................................. 218,225,240 At Home Coffs Harbour.................................................................................... 225 At Home Far West NSW......................................................................... 225,240 At Home Horsley....................................................................................... 225,240 At Home Hunter......................................................................................... 225,240 At Home Merimbula............................................................................... 225,240 At Home North Sydney.......................................................................... 218,240 At Home Scone........................................................................................... 225,240 At Home Shoalhaven.............................................................................. 225,240 At Home South East Sydney............................................................... 218,240 At Home South West Sydney.............................................................. 218,240 At Home Western Sydney & Nepean.............................................. 218,240 Jean Marion Cottage......................................................................................... 249 Lucinda Cottage................................................................................................... 250 Parkhill Cottage................................................................................................... 250 Residential Care Erina....................................................................................... 156 Residential Care Horsley................................................................................. 200 Residential Care Miranda............................................................................... 174 Residential Care North Turramurra........................................................... 165

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HammondCare continued Residential Care Southwood........................................................................ 166 Residential Care Strathearn House........................................................... 198 Residential Care The Meadows......................................................... 166,254 Residential Care The Pines............................................................................. 166 Residential Care Wahroonga........................................................................ 162 Residential Care Woy Woy.............................................................................. 157 Ressidential Care Scone (Strathearn Village)............................ 198,254 South West Sydney Social Club................................................................... 250 The Richard Geeves Centre............................................................................ 250 Waratah at Tinonee Gardens........................................................................ 193 Harbison Burradoo....................................................................................................... 179, 218 Moss Vale................................................................................................................. 179 Hardi Aged Care....................................................................................................... 84 Blacktown Aged Care........................................................................................ 151 Guildford Aged Care.......................................................................................... 158 Manly Vale Aged Care....................................................................................... 170 Mountainview Aged Care............................................................................... 172 Seven Hills Aged Care....................................................................................... 152 Wyoming Aged Care......................................................................................... 165 Hawkesbury Living Richmond Community & RSL Nursing Home...................................... 162 Healthcare Australia HCA Home.............................................................................................. 218, 225, 240 Hay Senior Citizens Association Haydays Retirement Hostel........................................................................... 186 Healthe Care Australia Community Central Coast........................................................ 218, 225, 240 Community Hirondelle......................................................................... 218, 240 Community Hunter Nursing................................................... 218, 225, 240 Community Hurstville...................................................................................... 240 Community Mayo Home Nursing................................................... 225, 240 HenderCare........................................................................................... 218, 225, 240 Heritage Care Botany....................................................................................................................... 151 Illawong................................................................................................................... 174 Kingswood.............................................................................................................. 172 Pennant Hills......................................................................................................... 162 Queanbeyan.......................................................................................................... 195 Summer Hill........................................................................................................... 165 Hills Nursing.................................................................................................... 218, 240 Hillside at Figtree..................................................................................................... 200 Holdsworth Community................................................................ 218, 240, 250 Holy Family Services Brother Albert’s Home..................................................................................... 152 Home Care Assistance Newcastle Hunter....................................... 225, 240 Home Care Assistance North Coast................................................................ 225 Home Care Assistance North West & Inner West Sydney....... 218, 240 Home Care Assistance South West & Outer West Sydney...... 218, 240

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.  • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.


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Home Care Assistance Sydney City & East...................................... 218, 240 Home care flow chart.................................................................................................14 Home Care Packages..................................................................................................21 Home Instead Senior Care NSW Care Central Coast.................................................................................... 218, 241 Mid North Coast........................................................................................ 225, 241 Newcastle..................................................................................................... 225, 241 Penrith........................................................................................................... 218, 241 Sutherland................................................................................................... 218, 241 Sydney Eastern Suburbs....................................................................... 218, 241 Sydney Inner South West............................................................................... 241 Sydney Inner West/North West................................................................... 241 Sydney Lower North Shore................................................................. 218, 241 Sydney North Shore & Northern Beaches.................................. 218, 241 Sydney Upper North Shore................................................................. 218, 241 Wollongong................................................................................................ 225, 241 Home Instead Senior East Brisbane Gold Coast............................................................................................................... 225 Home Modifications Australia (MOD.A)...................................................... 241 Home Nursing Group....................................................................... 225, 241, 250 Home Support Services.................................................................. 218, 225, 241 Home Caring.................................................................................................... 225, 241 Homeless..........................................................................................................................93 Homewood Care....................................................................................................... 151 How to use the DPS Guide..........................................................................................6 Hunter Multicultural Communities (HMC) Greek Seniors Hlth & Wellness Centre-Hamilton.............................. 250 Macedonian Seniors Hlth & W/Ctr-Broadmeadow......................... 250 Multi Seniors Ethnic Neighbour Aid Prog............................................. 240 Multicultural Friendship Group-Maitland............................................ 250 Multicultural Seniors Hlth & W/Centre-Bonnells Bay.................... 250 Multicultural Seniors Hlth & W/Centre-Cardiff.................................. 250 Multicultural Seniors Hlth & W/Centre-Toronto................................ 250 Multicultural Seniors Hlth & W/Centre-Waratah............................. 250 Multicultural Seniors Hlth & W/Ctr-Pt Stephens.............................. 250 Newcastle Multi Seniors Hlth & W/Ctr-Mayfield.............................. 250 Hunter New England Local Health District Barraba Multi Purpose Service.................................................................... 197 Bingara Multi Purpose Service.................................................................... 186 Boggabri John Prior Multi Purpose Service.............................. 192, 223 Denman Multi Purpose Service.................................................................. 191 Guyra Multi Purpose Service........................................................................ 180 Hillcrest Nursing Home Gloucester........................................................... 190 Manilla Hospital & Health Service............................................................ 197 Merriwa Multi Purpose Service................................................................... 198 Tingha Multi Purpose Service...................................................................... 180 Vegetable Creek Multi Purpose Service................................................. 185 Walcha Multi Purpose Service..................................................................... 199 Wallsend Aged Care Facility.......................................................................... 193 Warialda Multi Purpose Service................................................................. 186 Hunter Valley Care Amaroo Aged Care Facility............................................................................. 188 Fig Tree Point Aged Care Facility................................................................. 189 Waterview Aged Care Facility...................................................................... 189 Huntingdon Gardens Aged Care Facility............................................. 151 Trinity Management Services...................................................................... 256 IBIS Care Blakehurst Aged Care....................................................................................... 161 Miranda.................................................................................................................... 174

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Illaroo Cooperative Aboriginal Corporation Rose Mumbler Village................................................................ 195, 227, 244 Illawarra Aboriginal Corporation Home Care........................................... 225 Illawarra Diggers.................................................................................................... 59 Aged & Community Care Residence......................................................... 200 Inasmuch Community Residential Aged Care.............................. 196, 225 Independent Living Centres....................................................................................43 Indochinese Aged Care Services...................................................................... 158 integratedliving Australia Australian Capital Territory........................................................................... 225 Day Centre Woy Woy......................................................................................... 250 New South Wales.......................................................................... 218, 225, 241 Wellness & Day Centre Gorokan...................................................... 250, 254 Wellness & Day Ctr Raymond Tce.................................................... 250, 254 Wellness Centre Ballina................................................................................... 254 Wellness Centre Muswellbrook................................................................... 254 Wellness Centre Newcastle........................................................................... 254 Interchange Australia Home Care Packages....................... 218, 241, 250 Intereach NSW Community Support................................................................... 225, 241, 250 Community Support (West).............................................................. 241, 250

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.  • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.

IRT ............................................................................................................................. 161D Berala On The Park............................................................................................. 157 Birch Villa................................................................................................................. 206 Braeside................................................................................................................... 206 Crown Gardens..................................................................................................... 185 Culburra Beach.......................................................................................... 195, 206 Dalmeny........................................................................................................ 185, 206 Diment Towers........................................................................................... 200, 206 Edwina...................................................................................................................... 206 Five Islands............................................................................................................. 200 Greenwell Gardens.................................................................................. 196, 206 Harbourside........................................................................................................... 206 Henry Brooks Estate at IRT Kanahooka.................................................. 206 Home Care ACT.......................................................................................... 225, 241 Home Care Far South Coast........................................................................... 225 Home Care Illawarra............................................................................... 225, 241 Home Care South Coast................................................................................... 225 Home Care South East Sydney..................................................................... 218 Home Care South West Sydney................................................................... 218 Howard Court at IRT Pioneer Place........................................................... 206 Kangara Waters......................................................................................... 201, 206 Links Seaside.............................................................................................. 200, 206 Macarthur.................................................................................................... 153, 206 Moruya........................................................................................................... 185, 206 Parkside at IRT Pioneer Place....................................................................... 206 Peakhurst..................................................................................................... 161, 206 Sarah Claydon............................................................................................ 195, 206 Seaview.................................................................................................................... 207

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IRT continued St Georges Basin....................................................................................... 196, 207 Tarrawanna............................................................................................................ 200 Tarrawanna Gardens......................................................................................... 207 The Clyde................................................................................................................. 207 Thomas Holt Kilpatrick Court....................................................................... 207 Thomas Holt Kirrawee........................................................................... 174, 207 Thomas Holt Sans Souci Gardens............................................................... 151 Thomas Holt Stafford Court.......................................................................... 207 Towradgi Park....................................................................................................... 207 Towradgi Park Lodge........................................................................................ 207 William Beach Gardens at IRT Kanahooka................................ 200, 207 Woolwich..................................................................................................... 164, 207 Woonona...................................................................................................... 200, 207 IWAA Aged Care Services......................................................................... 218, 241 ItSoWel Home Support Services......................................................................... 226,241 Social Support & Respite Groups............................................................... 250 Jali Local Aboriginal Land Council Yarrabee Community Aged Care..................................................... 221, 229 James Milson Village............................................................................................. 168 Japara.............................................................................................................................. 67 Albury & District Aged Care Home............................................................ 180 Bayview Gardens................................................................................................ 168 Brighton-Le-Sands............................................................................................ 151 Coffs Harbour........................................................................................................ 183 Forest View............................................................................................................. 177 Henley Manor....................................................................................................... 152 South West Rocks................................................................................................ 187 Wyong....................................................................................................................... 157 Jesmond Care Aged Care................................................................................................................ 173 Miranda Aged Care Facility............................................................................ 174 JewishCare (NSW) Home Care Packages......................................... 218, 241 Joseph Palmer & Sons....................................................................................... 115 Aged Care Advisers............................................................................................ 256 Johnson Village Services Jindalee Aged Care Residence..................................................................... 202 Juliana Village............................................................................................................ 174 Junction Neighbourhood Centre Aged Services........................................................................................................ 250 Respite Services................................................................................................... 250 Social Support Services................................................................................... 241 Junee Community Centre Services................................................................ 241 Cooinda Court Aged Care Facility.................................................................... 187 Just Better Care Australia................................................................................. 27 ACT.............................................................................................................................. 241 Bankstown.............................................................................................................. 218 Blue Mountains.................................................................................................... 218 Canberra................................................................................................................... 226 Central Coast.......................................................................................................... 219 Eastern Suburbs................................................................................................... 219 Hawkesbury Nepean......................................................................................... 219 Hills to Hornsby.................................................................................................... 219 Hume/Southern Riverina............................................................................... 226 Illawarra/Southern Highlands.................................................................... 226 Inner West............................................................................................................... 219 Macarthur/Central West................................................................................. 219 Mid North Coast................................................................................................... 226 Murrumbidgee Lachlan/South West....................................................... 226 Newcastle Hunter............................................................................................... 226

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Just Better Care Australia continued Northern Beaches/Mosman......................................................................... 219 Northern Rivers NSW........................................................................................ 226 Northern Suburbs............................................................................................... 219 NSW............................................................................................................................ 241 Ryde/Parramatta................................................................................................ 219 South Coast............................................................................................................ 226 St George................................................................................................................. 219 Sutherland.............................................................................................................. 219 JSA Group................................................................................................................... 114 Financial Planning............................................................................................. 256 Kanandah..................................................................................................................... 191 Kate Cares..................................................................................................................... 241 Kingsgrove Community Aid Centre............................................................... 250 Kiama Municipal Council Barroul Care Home............................................................................................. 187 Blue Haven Care........................................................................................ 223, 238 Blue Haven Social Groups.............................................................................. 248 KinCare........................................................................................................................... 41 ACT................................................................................................................... 226, 241 NSW...................................................................................................... 219, 226, 241 Nursing NSW-ACT............................................................................................... 256 Kinder Caring Home Nursing............................................................................ 241 Kintyre Lodge............................................................................................................. 184 Kogarah Community Services............................................................... 242, 250 Koonambil Aged Care............................................................................................ 184 KOPWA Archbold House.................................................................................................... 165 Community Services......................................................................................... 219 Ku-ring-gai Neighbourhood Centre Home Care Packages................................................................... 219, 226, 242 Social Groups & Wellness Programs......................................................... 250 Kurrajong & District Community Nursing Home................................... 162 Hunter Community Services....................................................... 225, 241, 250 Lachlan Lodge Resiential Aged Care Facility............................................ 182 Lady of Grace Aged Care Facility..................................................................... 162 LDK Seniors’ Living.............................................................................................. 103 Greenway Views....................................................................................... 201, 207 The Landings.............................................................................................. 165, 207 Lee Hostel..................................................................................................................... 181 Leigh Place Aged Care........................................................................................... 156 Let’s Get Care................................................................................................... 219, 226 LGBTIQ...............................................................................................................................92 Life Without Barriers National Far North Coast NSW......................................................................................... 226 New England......................................................................................................... 226 Southern NSW........................................................................................... 226, 242 Lifebridge Australia.......................................................................... 226, 242, 250 Lifetime Connect Aged & Community Services Coffs Harbour........................................ 242 Aged & Community Services Macksville.................................... 226, 242 Linburn Nursing Home......................................................................................... 153 Lithgow Aged Care................................................................................................. 166 Lithgow Information & Neighbourhood Centre LINC Home Support Services............................................................. 242, 250 Little Sisters of the Poor NSW Mount St Joseph’s Home................................................................................ 172 LiveBetter Community Services Broken Hill................................................................................................... 226, 242 Central West................................................................................................ 226, 242 Orana Far West..................................................................................................... 242

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LiveBetter Community Services continued Riverina Murray........................................................................................ 226, 242 Dementia Respite Services Central West............................................... 250 Lutheran Aged Care Albury Dellacourt................................................................................................................ 180 Emily Gardens....................................................................................................... 189 Home Care Services........................................................................................... 226 Yallaroo..................................................................................................................... 180 Mable.............................................................................................................................. 242 Macarthur Diversity Services Initiative (MDSI) Home Care Packages Program.............................................. 219, 242, 251 Macedonian Welfare Assoc Respite & Day Centres............................... 250 Machado Care Solutions In Home Care - Machado Care Solutions............................................... 241 Mackellar Care Services Alkira Campus....................................................................................................... 186 Apex Road Campus................................................................................. 186, 254 Magenta Community Services (MCS).......................................................... 226 Maranatha House.................................................................................................... 184 Marco Polo Aged Care Services Unanderra Care Services...................................................................... 200, 226 Woonona Care Services................................................................................... 200 Mareeba Aged Care.................................................................................... 63, 183 Mark Moran Group.............................................................................................. 33D Little Bay.................................................................................................................. 172 Vaucluse........................................................................................................ 177, 207 Maroba Lodge......................................................................................................................... 193 Manor........................................................................................................................ 193 Maronite Sisters Village Dulwich Hill........................................................... 164 Maronite Sisters Village Marrickville............................................................ 165 Martyn Claver Aged Care..................................................................................... 152 Mayfield Aged Care................................................................................................ 192 Maitland Community Care Services................................................... 226, 242 McKenzie Aged Care Group Heritage Lodge Aged Care............................................................................. 198 Raffles Aged Care................................................................................................ 198 McLean Care Home & Community Services........................................................... 226, 242 Inverell Residential Care Service..................................................... 187, 255 Kolora Residential Care Service.................................................................. 180 Meditech Staffing................................................................................................... 62 Home Care Packages......................................................................................... 219 Help in the Home................................................................................................ 242 Menarock Life Murrayvale.................................................................................. 191 Mercy Health.............................................................................................................. 62 Care Centre Young.................................................................................... 251, 255 Home Care Services Albury................................................................ 226, 242 Home Care Services Canberra........................................................... 226, 242 Home Care Services Young................................................................. 226, 242 Place Albury........................................................................................................... 180 Place Mount St Joseph’s.................................................................................. 187 Mercy Services (NSW) Community Transport Service..................................................................... 242 Home Care Packages.............................................................................. 226, 242 Residential Aged Care...................................................................................... 196 Tighes Hill Day Centre...................................................................................... 251 West Wallsend Day Centre............................................................................. 251 Merton Court Hostel................................................................................... 191, 226 Mid North Coast Local Health District Dorrigo Multi Purpose Service.................................................................... 181

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Mid Richmond Neighbourhood Centre Community Home Support Program........................................... 242, 251 MidCoast Council Assist............................................................................................................... 226, 242 Assist Centre Based Care................................................................................. 251 Minchinbury Manor........................................................................................... 152 Mission Australia Annie Green Court.............................................................................................. 176 Benjamin Short Grove...................................................................................... 193 Charles Chambers Court.................................................................................. 176 Mobility............................................................................................................................40 Montana Nursing Home...................................................................................... 168 Montefiore................................................................................................................... 88 Burger Centre............................................................................................. 248, 254 Club Monte Day Centre Hunters Hill.............................................. 249, 254 Help at Home by Montefiore............................................................. 218, 240 Maroubra Shores Res Care Mngd by Montefiore.............................. 172 Residential Care by Montefiore Hunters Hill....................................... 164 Residential Care by Montefiore Randwick............................................ 172 Residential Care by Montefiore Woollahra........................................... 179 Moran Health Care Group................................................................................. 49 Engadine.................................................................................................................. 174 Kellyville.................................................................................................................. 177 Sylvania.................................................................................................................... 176 Mosman Municipal Council Services for Seniors........................ 242, 251 Moving into a home...................................................................................................65 Moving On...................................................................................................... 123, 256 Multicultural..................................................................................................................81 Multicultural Aged Care Illawarra.................................................................. 200 Multicultural Care.................................................................................................. 82 Centre Based Respite........................................................................................ 251 Home Care Packages.............................................................................. 219, 242 Short Term Restorative Care......................................................................... 242 Multicultural Communities Council of Illawarra Home & Community Care Services................................................ 226, 242 Social & Community Participation............................................................ 251 Murravale Retirement Home............................................................................ 198 Murray Haven Homes............................................................................................ 191 Murray House Wentworth Aged Care.......................................................... 199 Murray River Council Community Programs................................. 242, 251 Murrumbidgee Local Health District Batlow-Adelong Multi Purpose Service................................................. 196 Berrigan Multi Purpose Service.................................................................. 181 Boorowa Multi Purpose Service................................................................. 187 Carramar Aged Care Facility Leeton......................................................... 189 Coolamon-Ganmain Multi Purpose Serv................................... 184, 224 Corowa Hospital Nursing Home................................................................. 185 Culcairn Multi Purpose Service................................................................... 186 Henty Multi Purpose Service........................................................................ 186

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.  • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.


www.Ag edCareGuide.com.au Name

NSW & ACT 2020 Page

Murrumbidgee Local Health District continued Holbrook Health Service...................................................................... 186, 240 Jerilderie Multi Purpose Service...................................................... 191, 226 Junee Multi Purpose Service........................................................................ 187 Lake Cargelligo Multi Purpose Service................................................... 188 Murrumburrah-Harden Health Service....................................... 187, 242 Tocumwal Multi Purpose Service............................................................... 181 Tumbarumba Multi Purpose Service....................................................... 196 Urana Multi Purpose Service........................................................................ 185 My Nurse....................................................................................................................... 242 Myrtle Cottage.................................................................................... 242, 251, 255 Nazareth Care............................................................................................................ 52 Tamworth................................................................................................................ 197 NDNS..................................................................................................................... 20, 242 Nepean Blue Mountains Local Health District Portland Tabulam Health Centre................................................................ 166 New Horizons Aged Care Facility.................................................................... 173 Ngunnawal Aboriginal Corporation Aged Care Home Support.................................................................... 227, 242 Nimbin Aged Care & Respite Services............................................... 243, 251 Northern Coalfields Community Care Association Abernethy Nursing Home.............................................................................. 183 Cessnock Home Care & Support Services.............................................. 224 Jacaranda Grove Hostel................................................................................... 183 Mountain View Lodge Hostel....................................................................... 183 Northern NSW Local Health District Bonalbo Multi Purpose Service................................................................... 187 Kyogle Community Health............................................................................ 226 Nimbin Multi Purpose Service.......................................................... 189, 227 Urbenville Multi Purpose Service................................................... 197, 229 Northern Settlement Services Multicultural Aged Care Services.................................................................................. 227, 243 NovaCare Ailsa Craig Respite Cottage........................................................................... 251 Home Care Packages.............................................................................. 227, 243 Milpara Social Centre........................................................................................ 251 NSW Home Support Services................................................................. 227, 243 Live it up with NurseWatch................................................................................ 242 NVC Group Autumn Lodge Aged Care................................................................... 191, 254 Cedar Place Aged Care...................................................................................... 187 NVC.................................................................................................................. 227, 243 Riverside Gardens Aged Care............................................................ 191, 255 Occupational Therapy Works............................................................................. 243 OLC Care......................................................................................................................... 12 Alkira Gardens...................................................................................................... 174 Peakhurst Lodge.................................................................................................. 161 Pembroke Lodge................................................................................................. 153 Rocky Point Residence..................................................................................... 161 Ruby Manor............................................................................................................ 158 Omnicare Alliance Hastings Home Modification & Maintenance Serv......................... 240 HDRC Laurieton Centre Day Respite Care.............................................. 250 HDRC Morton Centre Day Respite Care................................................... 250 HDRC Wauchope Centre Day Respite Care............................................ 250 Meals on Wheels Mid North Coast............................................................ 242 Parklands Cottage.............................................................................................. 251 Opal Aged Care........................................................................................... IBC, OBC Anita Villa................................................................................................................ 152 Annandale.............................................................................................................. 164 Austral House........................................................................................................ 170

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Opal Aged Care continued Bankstown.............................................................................................................. 154 Bathurst................................................................................................................... 181 Berkeley Village................................................................................................... 156 Blacktown............................................................................................................... 151 Bossley Park........................................................................................................... 158 Canterbury.............................................................................................................. 154 Cardinal Freeman................................................................................................ 164 Cherrywood Grove............................................................................................. 193 Coffs Harbour........................................................................................................ 183 Denhams Beach................................................................................................... 185 Dubbo........................................................................................................................ 184 Endeavour............................................................................................................... 152 Endeavour Assited Living Apartments........................................ 202, 207 Florence Tower...................................................................................................... 198 Glen Lynn................................................................................................................. 157 Glenmere................................................................................................................. 156 Hillside........................................................................................................... 189, 207 Hillside Assisted Living Apartments............................................. 202, 207 Killarney Vale......................................................................................................... 156 Lourdes..................................................................................................................... 165 Macquarie Place.................................................................................................. 188 Maitland.................................................................................................................. 190 Mudgee.................................................................................................................... 191 Murwillumbah..................................................................................................... 198 Narrandera............................................................................................................. 192 Netherby.................................................................................................................. 162 Norah Head............................................................................................................ 157 Oceanview.............................................................................................................. 170 Palm Grove............................................................................................................. 170 Quakers Hill Nursing Home........................................................................... 152 Raymond Terrace Gardens............................................................................. 194 Rutherford.............................................................................................................. 190 Seaside...................................................................................................................... 170 Shoalhaven............................................................................................................. 195 Stanmore................................................................................................................. 165 Tweed Heads......................................................................................................... 198 Wallgrove................................................................................................................ 154 Windward Manor................................................................................................ 153 Winston Hills......................................................................................................... 171 Orana Gardens Aged Care Facility.................................................................. 184 Our Lady of Consolation Aged Care Services...................... 152, 251, 255 Home Care Services................................................................................ 219, 243 Ourcare Services Active Lifestyle Centre..................................................................................... 251 In Home Care......................................................................................................... 243 Oxley Home Care........................................................................................... 219, 243 Palliative care............................................................................................................. 134 Parkview Nursing Home...................................................................................... 153

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.  • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.

Name

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Pathways Residences Ashley House......................................................................................................... 165 Cronulla Pines....................................................................................................... 174 Cronulla Seaside.................................................................................................. 174 Killara Gardens..................................................................................................... 165 Sailors Bay.............................................................................................................. 179 PAWA Community Care Home Care Packages.............................. 219, 243 Pearl Quality Home Care Serving Sydney’s North Eastern Suburbs.......................................................................... 219, 243 Peninsula Village................................................................................................. 100 Ambleside Village Morisset Park................................................................ 207 Cooinda Village Umina Beach...................................................................... 207 Peninsula Villages Umina Beach............................... 157, 207, 251, 255 Respite & Social Support................................................................................ 251 Perennial Growth Financial Services.......................................... 121, 256 Phillips Wealth Partners, Aged Care Division....................... 111, 256 Pines Living................................................................................................................. 201 Pinnacle Community Services Cootamundra.................................................................................... 227,243,251 Leeton....................................................................................................................... 243 Temora.................................................................................................. 227,243,251 Pioneer House Aged Care.................................................................................... 191 Pioneers Lodge......................................................................................................... 186 Plateau View Aged Care Facility...................................................................... 170 Placement consultants........................................................................................... 108 Port Stephens Veterans & Citizens Aged Care.............................. 227, 243 Bill King Aged Care Facility................................................................. 194, 248 Harbourside Haven Nursing Home/Hostel................................ 194, 250 Premium Aged & Community Services (PACS) Central Coast NSW.............................................................................................. 243 Northern Tablelands.......................................................................................... 243 North West NSW.................................................................................................. 243 New England......................................................................................................... 243 Presbyterian Aged Care NSW & ACT........................................................... 17 ACT Home Care Services....................................................................... 227, 243 Ashfield.................................................................................................................... 164 Ashfield Pitt Wood Retirement Village................................................... 207 Beecroft Retirement Village.......................................................................... 207 Bowral Retirement Village............................................................................ 207 Burwood Kirk Apartments............................................................................ 207 Canberra St Andrew’s Village................................................. 201, 207, 251 Chatswood Retirement Village................................................................... 207 Corowa Retirement Village............................................................................ 207 Drummoyne................................................................................................ 153, 207 Eastern Suburbs Home Care Services..................... 219, 243, 251, 255 Gosford.......................................................................................................... 156, 207 Hunter Home Care Services.......................................... 227, 243, 251, 255 Illawarra Home Care Services........................................................... 227, 243 Inner West Home Care Services................................. 219, 243, 251, 255 Marsfield Retirement Village....................................................................... 207 New England Home Care Services...................................... 227, 243, 251 Northern Sydney Home Care Services......................................... 219, 243 Roseville Retirement Village........................................................................ 207 Southern Highlands Home Care Services.............................................. 243 Stockton........................................................................................................ 192, 207 The Terraces Paddington...................................................................... 176, 207 Thornleigh.............................................................................................................. 162 Walcha...................................................................................................................... 199 West Wyalong Retirement Village............................................................ 207 Prestige Inhome Care Packages Sydney...................................................................................... 219, 243 Private & Packages, Melbourne.................................................................. 219

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Private home care........................................................................................................31 Programmed Care................................................................................................... 243 Provectus Care Beresford Hall....................................................................................................... 177 Drayton House...................................................................................................... 179 Quirindi Retirement Homes (QRHL) Eloura......................................................................................................................... 189 Ready Steady Relax................................................................................. 123, 256 Refundable Accommodation Deposit (RAD)..................................................60 Regal Home Health Home Care Services.................................................... 243 Regional Assessment Service (RAS)....................................................................44 Regis Aged Care.......................................................................................46-47, 79 Belmore.................................................................................................................... 154 Elermore Vale........................................................................................................ 192 Hornsby.................................................................................................................... 162 Hurstville................................................................................................................. 161 Port Macquarie..................................................................................................... 194 Port Stephens....................................................................................................... 194 Rose Bay................................................................................................................... 177 Residential Gardens for Spanish Speaking.................... 83, 152, 251 Home Care Services........................................................................................... 243 Respite care.............................................................................................................36, 78 Resident Agreement ..................................................................................................75 RetireAustralia...................................................................................................... 107 Belrose Country Club Retirement Village.............................................. 207 Boambee Gardens Retirement Village.................................................... 207 Bramblewood Retirement Village............................................................. 208 Forresters Beach Retirement Village........................................................ 208 Glengara Retirement Village........................................................................ 208 Murray Gardens Retirement Village......................................................... 208 Newling Gardens Retirement Village...................................................... 208 Queens Park Retirement Village................................................................. 208 Riverina Gums Retirement Village............................................................ 208 Tarragal Glen Retirement Village............................................................... 208 Wood Glen Retirement Village.................................................................... 208 Retirement living.........................................................................................................96 Retreat Care............................................................................................................. 64D Bangalor Retreat...................................................................................... 198, 208 Reverse Mortgages.................................................................................................. 118 Richardson House.................................................................................................... 197 Right at Home Gold Coast South......................................................... 227, 243 Right at Home Macarthur Penrith...................................................... 219, 243 Right at Home Padstow St George..................................................... 219, 244 Right at Home RightCare......................................................................... 219, 227 Right at Home Southern NSW............................................................... 227, 244 Right at Home Sydney North West..................................................... 219, 244 Right at Home Sydney Northern Beaches...................................... 219, 244 Right at Home Sydney The Hills........................................................... 220, 244 RCC Aged & Disability Support Services.......................................... 243, 251 Rockdale Community Services Home Care Packages............... 220, 244 Roseneath Aged Care Centre............................................................................. 186 Royal Freemasons’ Benevolent Institution (RFBI).......................... 26 Armidale Masonic Retirement Village.................................................... 208 Armidale Masonic Village.............................................................................. 180 Basin View Masonic Retirement Village................................................. 208 Basin View Masonic Village........................................................................... 195 Bathurst Masonic Retirement Village..................................................... 208 Bathurst Masonic Village................................................................................ 181 Bellingen Masonic Retirement Village................................................... 208 Bellingen Masonic Village.............................................................................. 181 Benhome Masonic Village....................................................... 190, 223, 238

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Abbreviations  See page 143 

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Royal Freemasons’ Benevolent Institution (RFBI) continued Berry Masonic Retirement Village............................................................. 208 Berry Masonic Village....................................................................................... 195 Care at Home................................................................................... 219, 227, 243 Care at Home ACT.................................................................................... 227, 243 Care at Home Central Coast................................................................ 219, 243 Care at Home Lower Hunter......................................................................... 227 Care at Home Mid North Coast.................................................................... 227 Care at Home New England.......................................................................... 227 Care at Home Orana.......................................................................................... 227 Care at Home South Western Sydney........................................... 219, 243 Cessnock Masonic Retirement Village..................................................... 208 Cessnock Masonic Village............................................................................... 183 Coffs Harbour Masonic Retirement Village.......................................... 208 Coffs Harbour Masonic Village..................................................................... 183 Concord Community Village......................................................................... 153 Dubbo Masonic Retirement Village.......................................................... 208 Dubbo Masonic Village.................................................................................... 184 Glen Innes Masonic Retirement Village................................................. 208 Glen Innes Masonic Village........................................................................... 186 Goulburn Masonic Retirement Village.................................................... 208 Goulburn Masonic Village.............................................................................. 186 Hawkins Masonic Retirement Village...................................................... 208 Hawkins Masonic Village................................................................................ 188 Holt Masonic Retirement Village............................................................... 208 Holt Masonic Village......................................................................................... 201 Kurri Kurri Masonic Village............................................................................ 183 Lake Haven Masonic Retirement Village............................................... 208 Lake Haven Masonic Village......................................................................... 157 Lakemba Masonic Village.............................................................................. 154 Leeton Masonic Retirement Village......................................................... 208 Leeton Masonic Village.................................................................................... 189 Moonbi Masonic Retirement Village....................................................... 208 Moonbi Masonic Village.................................................................................. 197 Moss Vale Masonic Retirement Village................................................... 208 Pearce Masonic Retirement Village.......................................................... 208 Raleigh Urunga Masonic Village................................................................ 181 Tamworth Masonic RV Campbell Court................................................. 208 Tamworth Masonic RV Smith Court......................................................... 208 Tamworth Masonic Village............................................................................ 197 West Wyalong Masonic Village................................................................... 181 RSL LifeCare ADA Cottage........................................................................................................... 191 Agris Hutrof House............................................................................................. 179 Albert Moore Gardens...................................................................................... 181 Arthur Blackburn VC Gardens...................................................................... 194 at Home Central - Narrabeen............................................................ 220, 244 at Home Central - Tea Gardens/Dungog/Hawks Nest......... 227, 244 at Home North - Casino/Kyogle/Lismore................................... 227, 244

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.  • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.

Name

Page

RSL LifeCare continued at Home North - Coffs Harbour/Urunga/Tamworth/ Armidale....................................................................................................... 227, 244 at Home North - Mullumbimby/Byron Bay/Ballina............. 227, 244 at Home North - Tweed Heads/Gold Coast/ Murwillumbah.......................................................................................... 227, 244 at Home South - ACT, Queanbeyan & Yass................................. 227, 244 at Home South - Kandos...................................................................... 227, 244 at Home South - Merimbula, Bega, Eden.................................. 227, 244 at Home South - Wagga Wagga/Griffith/Gundagai/ Narrandera.................................................................................................. 227, 244 Bill McKenzie Gardens...................................................................................... 202 Bill Newton VC Gardens................................................................................... 184 Day Centre Narrabeen........................................................................... 251, 255 Florence Price Gardens..................................................................................... 180 Fred Ward Gardens............................................................................................. 201 Fromelles Manor................................................................................................. 189 Governor Phillip Manor................................................................................... 172 Hugh Cunningham Gardens......................................................................... 181 John Edmondson VC Gdns............................................................................. 166 John Goodlet Manor......................................................................................... 179 Jonathan Rogers GC House........................................................................... 196 Lara Aged Care..................................................................................................... 185 Mark Donaldson VC House............................................................................. 162 Middleton VC Gardens..................................................................................... 162 Patrick Bugden VC Gardens........................................................................... 182 Peter Sinclair Gardens...................................................................................... 190 Remembrance Village...................................................................................... 199 Residential Aged Care at RSL ANZAC Village....................................... 170 Roy Wotton Gardens......................................................................................... 181 Sir Leslie Morshead Manor............................................................................ 201 Teloca House.......................................................................................................... 192 Thomas Eccles Gardens.................................................................................... 200 William Beech Gardens................................................................................... 188 Rumbalara Aboriginal Cooperative Positive Ageing & Disability Services...................................................... 227 Rural & regional...........................................................................................................93 S.Antonio Da Padova Nursing Home............................................................ 173 Sapphire Coast Community Aged Care Bega & District Nursing Home.............................................. 181, 223, 237 Imlay House........................................................................................................... 181 Sawtell Catholic Care of the Aged Mater Christi Aged Care................................................................................... 184 Scalabrini Village.................................................................................................... 51 Allambie Heights................................................................................................ 168 Austral....................................................................................................................... 166 Bexley........................................................................................................................ 151 Chipping Norton.................................................................................................. 166 Griffith....................................................................................................................... 186 The Palazzo.................................................................................................. 202, 208 The Village by Scalabrini................................................................................. 153 Scope Home Access................................................................................................ 244 Selling your home..................................................................................................... 121 Senior Helpers........................................................................................................... 21 Alzheimer’s & Dementia Care...................................................................... 256 Parkinson’s Care................................................................................................... 256 Wollongong..................................................................................... 220, 228, 244 Senior Rights Service............................................................................. 127, 256 Serendipity Moves................................................................................... 122, 256 Short Term Restorative Care Programme.........................................................39

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Simply Helping......................................................................................................... 30 Illawarra................................................................................................................... 244 Wollongong..................................................................................... 220, 228, 244 Sir William Hudson Memorial Centre........................................................... 196 Snowy Monaro Regional Council Bombala Community Centre........................................................................ 248 Community Support Services Home Care Packages.228, 244, 251 Community Support Services ComPacks Program.......................... 244 Hostel......................................................................................................................... 196 Werri-Nina Centre............................................................................................... 254 Yallambee Lodge Cooma................................................................................ 196 Snowy Valleys Council Tumbarumba Multi Service Outlet........................................................... 245 South Eastern Sydney Local Health District Annabel House Dementia Respite Day Care........................................ 248 Garrawarra Centre.............................................................................................. 176 South Western Sydney Local Health District Liverpool Multicultural Day Centre................................................................ 250 Southern Cross Care (Broken Hill) Aruma Lodge......................................................................................................... 182 Harold Williams Home..................................................................................... 182 Home Maintenance Services........................................................................ 244 St Anne’s Nursing Home................................................................................. 182 Southern Cross Care (NSW & ACT)............................................................... 73 Assumption Villa Residential Aged Care................................................ 189 Campbell Residential Aged Care................................................................ 201 Cardinal Gilroy Village...................................................................................... 208 Casino Day Centre............................................................................................... 251 Cootamundra Residential Aged Care....................................................... 184 Cootamundra Village........................................................................................ 208 Currawarna Residential Aged Care........................................................... 196 Daceyville Residential Aged Care.............................................................. 151 Fatima Court.......................................................................................................... 208 Freemason Village.............................................................................................. 208 Garran Village....................................................................................................... 208 George O’Neill Court.......................................................................................... 208 Greystanes Residential Aged Care............................................................. 158 Haseler Court......................................................................................................... 208 Home Care Hunter & Central Coast................................................ 220, 251 Home Care Lower Hunter.................................................................... 220, 228 Home Care Nepean................................................................................. 228, 251 Home Care Northern.............................................................................. 228, 251 Home Care Northern & Inner Sydney...................................................... 220 Home Care South East Sydney..................................................................... 220 Home Care South West Sydney................................................................... 220 Home Care Southern.............................................................................. 228, 251 Home Care Western................................................................................ 228, 252 Home Care Western Sydney............................................................... 220, 252 Home Services........................................................................................... 220, 228 John Cahill Village.............................................................................................. 208 John Woodward Residential Aged Care................................................. 158 Karinya Residential Aged Care.................................................................... 185 Karinya Village...................................................................................................... 208 Kildare Court.......................................................................................................... 208 Kildare Residential Aged Care..................................................................... 172 Lavington Residential Aged Care............................................................... 180 Marian Nursing Home...................................................................................... 171 Marsfield Residential Aged Care................................................................ 173 Marsfield Village.................................................................................................. 208 Mawson Court...................................................................................................... 208 Mawson Court Residential Aged Care..................................................... 188

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Abbreviations  See page 143 

Name

Page

Southern Cross Care (NSW & ACT) continued Merrylands Day Centre.................................................................................... 255 Moama Residential Aged Care.................................................................... 191 Nagle Residential Aged Care........................................................................ 174 Nordby Residential Aged Care..................................................................... 164 Nordby Village...................................................................................................... 209 North Turramurra Residential Aged Care.............................................. 165 Orana Residential Aged Care........................................................................ 185 Ozanam Residential Aged Care................................................................... 201 Ozanam Village.................................................................................................... 209 Palm Villa................................................................................................................. 209 Parkes Residential Aged Care....................................................................... 193 Patrick Minahan Village.................................................................................. 209 Plumpton Village................................................................................................ 209 Reynolds Court..................................................................................................... 209 Reynolds Court Residential Aged Care................................................... 156 Santa Monica Village........................................................................................ 209 South Coogee Residential Aged Care...................................................... 173 South Coogee Village........................................................................................ 209 St Aloysius Village............................................................................................... 209 St Catherine’s Villa.............................................................................................. 183 St Francis’ Residential Aged Care............................................................... 152 St Joseph’s Residential Aged Care............................................................. 198 St Joseph’s Village............................................................................................... 209 St Lawrence Residential Aged Care.......................................................... 187 St Martha’s Residential Aged Care............................................................ 197 St Martha’s Village.............................................................................................. 209 St Michael’s Residential Aged Care................................................ 195, 228 Temora Village...................................................................................................... 209 Tenison Residential Aged Care.................................................................... 186 Tenison Residential Aged Care Swansea............................................... 189 Thirroul Village..................................................................................................... 209 Thomas Dunlea Court....................................................................................... 209 Thornton Park Residential Aged Care...................................................... 172 Thornton Park Village....................................................................................... 209 Village, Parkes...................................................................................................... 209 WE O’Brien Court................................................................................................ 209 Young Residential Aged Care....................................................................... 187 Young Village........................................................................................................ 209 Southern Cross Community Healthcare Aged Support Services............................................................... 220, 228, 244 Southern NSW Local Health District Southern Highlands Home Care........................................................... 220, 244 Bombala Multi Purpose Service................................................................. 196 Braidwood Multi Purpose Service............................................................. 195 Delegate Multi Purpose Service................................................................. 196 Special needs groups.................................................................................................91 St Andrew’s Village........................................................................... 180, 228, 244 Northern Rivers Aboriginal Aged Respite Service........................... 251

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Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there.  • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.

Name

269 Page

St Basil’s NSW & ACT Exercise Centre..................................................................................................... 255 In Home Care......................................................................................................... 228 St Carthage’s Community Care................................................... 220, 228, 244 Day Club................................................................................................................... 252 St Catherine’s Aged Care Services................................................................... 171 Community Care Services................................................................... 252, 255 St Dominic’s Home for the Elderly.................................................................. 151 St Elizabeth Home................................................................................................... 152 St Ezekiel Moreno Nursing Home................................................................... 153 St George Aged Care Centre............................................................................... 151 St Hedwig Village.................................................................................................... 151 Home Care.............................................................................................................. 220 St Joseph’s Nursing Home Lismore................................................................ 189 St Luke’s Care Home Care................................................................................................... 220, 244 Lulworth House................................................................................................... 176 Private Home Care.............................................................................................. 244 St Mary’s Villa Concord.......................................................................................... 153 St Sergius Aged Care.............................................................................................. 158 Day Centre............................................................................................................... 252 St Simeon Healthcare....................................................................................... 138 Home Care Service............................................................................................. 220 Village....................................................................................................................... 152 St Vincent de Paul Society (NSW) Frederic House...................................................................................................... 176 St Vincent’s Care Services.................................................................................. 38 Auburn...................................................................................................................... 157 Auburn Independent Living......................................................................... 209 Bronte........................................................................................................................ 177 Community Living NSW.................................................................................. 220 Community Living Sydney............................................................................. 244 Edgecliff................................................................................................................... 179 Haberfield............................................................................................................... 165 Heathcote.......................................................................................... 174, 209, 220 Yennora.................................................................................................................... 161 Start Nursing Services................................................................................ 220, 244 Stella Maris Aged Care.............................