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GUIDE TO

Guide VICTORIA  2020

We’ll guide you to the right choice

Home Care Residential Care Retirement Living

AgedCareGuide.com.au | TalkingAgedCare.com.au |

Est. 19

99

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DPS QUALI

@TalkingAgedCare


We were looking for aged care then we found Arcare Arcare is a proud family-owned company with 21 aged care residences across Victoria and another 19 across Queensland and New South Wales. As soon as you enter an Arcare residence, you will discover the finest living and recreational environments. Beyond the beautiful surrounds, everyone who joins an Arcare community is supported by our unique Relationship - First Approach where nurturing honest, respectful and consistent relationships with clients is the most important thing we do.

Discover our Victorian residences Bayside Melbourne

Caulfield • Brighton • Cheltenham

Bellarine Peninsula

Point Lonsdale • Portarlington

Eastern Melbourne

Knox • Surrey Hills • Templestowe

Northern Melbourne

Burnside • Craigieburn • Epping Essendon • Hillside • Maidstone Reservoir • Sydenham

Southern Melbourne

Carnegie • Keysborough Malvern East

Call 1300 298 728 or visit arcare.com.au


2

Guide

VICTORIA 2020

From the Managing Editor Welcome to the 2020 edition of the Aged Care Guide Victoria. For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia. Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement.

Servicing the community with care • Community based support services provided throughout metropolitan Melbourne. • Maintaining independence and quality of life. • Services including personal care, home care, respite, overnight care, 24 hour care and home and garden maintenance. • Services available 24 hours per day, 7 days per week. • Now offering Level 1-4 Home Care Packages.

Omni-Care Pty Ltd Ground Flr, 110 Chifley Dr Preston, Victoria 3072 Ph: 03 9484 8102 Fax: 03 9484 8134 info@omni-care.com.au www.omni-care.com.au

The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included. You can use the printed Aged Care Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products. Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website. Alternatively you may wish to use our Compare & Connect tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area, to help with the decision making process.

We are also promoting transparency in the sector and open up dialogue between consumers and providers through our feedback platform

Care Opinion on Aged Care Guide, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns.

We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide. We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au I look forward to hearing from you.

Margot White – Managing Editor


AgedCareGuide.com.au

From the Managing Editor....................................................................................................................................................................................................................... 2 COTA message.................................................................................................................................................................................................................................................................... 4 How to use the Aged Care Guide................................................................................................................................................................................................ 6 My Aged Care....................................................................................................................................................................................................................................................................... 8 Aged care explained......................................................................................................................................................................................................................................... 10 Useful phone numbers................................................................................................................................................................................................................................ 11 Home care flow chart...................................................................................................................................................................................................................................... 14 Support at home....................................................................................................................................................................................................................................................... 15 – Commonwealth Home Support Programme........................................................................................................................................16 – Home Care Packages..............................................................................................................................................................................................................................19 – Private home care.........................................................................................................................................................................................................................................29 – Centre Based Care........................................................................................................................................................................................................................................31 – Day therapy centres.................................................................................................................................................................................................................................32 – Veterans’ support..........................................................................................................................................................................................................................................33 – Respite at home...............................................................................................................................................................................................................................................33 – Transition Care....................................................................................................................................................................................................................................................34 – Short Term Restorative Care....................................................................................................................................................................................................35 – Community Visitors Scheme...................................................................................................................................................................................................35 – Transport services.........................................................................................................................................................................................................................................38 Mobility...................................................................................................................................................................................................................................................................................... 39 Nutrition..................................................................................................................................................................................................................................................................................... 42 Regional Assessment Service (RAS).................................................................................................................................................................................. 44 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 45 Aged care flow chart........................................................................................................................................................................................................................................ 48 Aged care homes..................................................................................................................................................................................................................................................... 49 – Cost for residential care....................................................................................................................................................................................................................55 – Payment options: RAD and DAP.....................................................................................................................................................................................58 – Applying to aged care homes..............................................................................................................................................................................................63 – Waiting for residential care........................................................................................................................................................................................................63 – Deciding on a home................................................................................................................................................................................................................................64 – Moving into a home................................................................................................................................................................................................................................67 – Daily living in a nursing home.............................................................................................................................................................................................70 – Resident agreement............................................................................................................................................................................................................................... 74 – Extra Services.........................................................................................................................................................................................................................................................76 – Residential respite........................................................................................................................................................................................................................................78 Cultural services........................................................................................................................................................................................................................................................ 79 Frequently asked questions............................................................................................................................................................................................................. 83 Aged care checklist. ............................................................................................................................................................................................................................................ 87 Special needs groups...................................................................................................................................................................................................................................... 92 Supported residential services................................................................................................................................................................................................... 94 Supported living....................................................................................................................................................................................................................................................... 97 Retirement living.................................................................................................................................................................................................................................................100 – Finding the right village.............................................................................................................................................................................................................. 107 Placement consultants............................................................................................................................................................................................................................110 Financial advice......................................................................................................................................................................................................................................................117 Sell your home ‘stress free’............................................................................................................................................................................................................126 De-stressing your move.........................................................................................................................................................................................................................127 Estate planning.......................................................................................................................................................................................................................................................128 Advocacy...............................................................................................................................................................................................................................................................................131 Dementia Support.............................................................................................................................................................................................................................................132 End of life care...........................................................................................................................................................................................................................................................135 Carer support...............................................................................................................................................................................................................................................................136 Profiles*............................................................................................................................................................................................................................................................... 138 –141 Directory Lists & Reference Indexes – Directory contents page........................................................................143 This section includes all the lists and reference tables to make finding a home or service so much easier: ACAS regions, Council Districts referencing, Suburb & Town, maps, Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

* Some advertisers choose a profile format to promote their organisation/aged care facility. These are paid advertisements.

3

Contents

VICTORIA 2020


4

Guide

VICTORIA 2020

COTA message “At a time when there has been significant negative media coverage about aged care, and a Royal Commission into Quality and Safety in Aged Care, it’s important to be reminded that Australia has one of the best aged care systems in the world. Parts of the media like to focus on the negatives and imply that they are the general rule. They are not. It ignores the fact that every day, thousands of older Australians are receiving quality support to live longer in their own homes or are being cared for in a safe environment by dedicated passionate staff in aged care homes across the country.

COTA message

Those same media consistently refuse to air positive stories about remarkable new developments in aged care happening all over Australia, or even stories about what is being done to address the problems that do exist. I know this first hand, because ABC programs like Four Corners and 7.30 have declined to have me on their exposes because I want to focus on solutions. COTA convinces government to adopt new policies and standards, but those media are not interested. Over the last few years we have seen important changes in aged care. In 2012, the then Labor government announced a 10 year plan to increase Home Care Packages (HCPs) from 60,000 to 140,000. We know now that number is grossly insufficient but at the time it was a quantum shift. As I write, the Coalition has increased the 2022/23 target to 157,000 packages, and brought forward 20,000 of them to earlier dates, but many more will be needed to bring waiting times to a reasonable level. I’m confident this will happen. In February 2017, the HCP program underwent ground-breaking change as a result of a

Coalition pledge in the 2015 Budget. HCPs went from being assigned to aged care providers to being under the control of the consumer, the person who uses the package, or their family. The consumer can now negotiate what they want and take the package to any provider they choose and move it if they are not happy. Since then, the Minister has legislated to require that providers give consumers much more information about services and prices. In the 2018 Federal Budget, the Coalition agreed in principle to a COTA demand that just as HCPs are now allocated to consumers, so will residential care funding be in future. High quality providers who are in demand, with waiting lists, will be able to offer services to new people, which they cannot do now. An Impact Study is underway to plan how and when to do this, but the change will happen soon. More recently we have seen the creation of the Aged Care Quality and Safety Commission which brings the accreditation, complaints and compliance functions together in a “one stop shop”. We now have a single quality framework across residential and all home care and since 1 July 2019 new aged care standards that are much more consumer focused. COTA Australia is the peak national advocacy body for older Australians. We have been the leading advocate for much greater consumer choice and control in aged care. We have had a lot of success and more is on the way. We are now partnering with DPS to improve consumer information and choice about services, and providing opportunity for direct consumer feedback and comment on services. By creating a marketplace for you to choose between providers, and giving you the opportunity to ‘Leave a Review’ of any service or village, DPS is strengthening consumer choice. An independent, unbiased resource such as this Aged Care Guide, together with the online directory AgedCareGuide.com.au, assists you to make the right aged care choices for your specific circumstances, and can help you take greater control of your care.”

Ian Yates AM Chief Executive COTA Australia


Amongst Amongstfriends friends Amongst friends BeBe empowered toto pursue the things you love. empowered pursue the things you love. Be empowered to pursue the things you love.

WeWe believe in life’ s little luxuries andand pursuing choices include: believe in life’ s little luxuries pursuing Care Care choices include: thethe things you love. Each of our residents • respite care things you love. Each of our residents • respite care is accepted as an individual, treated with is accepted as an individual, treated with • permanent residential care We believe inrespect, life’s little luxuries and pursuing Care include: • choices permanent residential care warmth andand andand encouraged to to warmth respect, encouraged • lifestyle program the things you love. Each of our residents • dynamic respite care • dynamic lifestyle program express culture andand custom. express culture custom. is accepted as an individual, treated with • additional services • responsive permanent residential care • responsive additional services With high staff to resident ratios, expect warmth and respect, encouraged to With high staff to and resident ratios, expect • activities designed by by residents • social dynamic lifestyle program • social activities designed residents exemplary care tailored to your needs andand express culture and custom. exemplary care tailored to your needs expectations. • responsive additional services expectations. With high staff to resident ratios, expect • social activities designed by residents exemplary care tailored to your needs and expectations. Belvedere Aged Care 9574 13551355 Belvedere Aged Care(03)(03) 9574 41-43 Fintonia Rd Rdinfo@belvedere.com.au 41-43 Fintonia info@belvedere.com.au Noble Park VIC 3174 belvedere.com.au NobleAged Park VIC Belvedere Care3174(03)belvedere.com.au 9574 1355


Guide

6

VICTORIA 2020

How to use the Aged Care Guide

The articles up to page 137 will help you become better informed about aged care, community care and retirement living.

The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 151 –195); retirement accommodation (see pages 199  –200); home care packages (see pages 201 –214); and facilities or services specific to your cultural background (see pages 215 –222).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 232 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 147–149. Each of these lists are in alphabetical order and you can then refer to the page referenced.

Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 215 –222.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (pages 223 –228).

Visit AgedCareGuide.com.au for a complete list of services available near you. Guide

150

Guide

NILLUMBIK

MORELAND

BRIMBANK

MELTON

BANYULE

DAREBIN

MOONEE VALLEY

Victoria

MANNINGHAM

MARIBYRNONG

YARRA

MAROONDAH

MELBOURNE

Local Government Areas

YARRA RANGES

BOROONDARA WHITEHORSE

RT

NN

5

10

15

Residential Care

CASEY

KNOX

WELLINGTON

BAW BAW

PH

WARRNAMBOOL

SOUTH GIPPSLAND

Est. 1999

AgedCareGuide.com.au | TalkingAgedCare.com.au |

MORNINGTON PENINSULA

WYNDHAM

MELTON

COLAC-OTWAY

/ TalkingAgedCare |

@TalkingAgedCare

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

© The State of Victoria, Department of Sustainability and Environment, 2011

www.land.vic.gov.au/vicmap

DISCLAIMER: The contents of this publication remain at all times the property of the State of Victoria and cannot be reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication.

Hampton Park 5975 4911

BIK LUM

ITT

Lyndoch Living Rumbalara Elders Facility

Warrnambool 5561 9375 Shepparton North 5820 6200

NIL

RANGES

Japara Bonbeach

Japara Hallam Japara Kingston Gardens

22373

CALD

17962

CALD

16588GREATER CALD

DANDENONG

15834 20416 16361

CALD

CALD CALD CALD

Japara Sandhurst

Carrum Downs 9782 0171 Dandenong 9791 3088

15979

Springvale 9546 6133

16404

Japara St Judes

Narre Warren North 9796 9166

JaparaCASEY Viewhills Manor

Endeavour Hills 9706 2188

Margriet Manor

Kilsyth 9728 7400

17965 16208

Lysterfield 9752 9455 Keilor Downs 9367 1011 Nunawading 9259 2000

15555

CALD

Mercy Place Abbotsford

Abbotsford 9419 3933

15596

Warburton 5966 4400

16574

CALD

Mercy Place Dandenong

Dandenong 9791 2777

16466

Mayflower Reservoir Aged Care

Avondrust Lodge BlueCross Box Hill Boronia Residential Aged Care Casey Aged Care Casey Manor

CALDWELLINGTON Cobden Health Residential Care CraigCare Mornington Doutta Galla Avondale Heights Doutta Galla Footscray Doutta Galla Grantham Green Doutta Galla Lynch's Bridge

CALD

Doutta Galla Queens Park

CALD

Doutta Galla Woornack

Carrum Downs 9788 9020

16399

Box Hill 1300 133 414 22295

EAST GIPPSLAND

Boronia 9762 1877

Narre Warren 9705 4200 Narre Warren South 9703 0188

16601 18610 15946

CALD CALD CALD CALD CALD

St Albans 9680 3311

16086 18702 16494 16512

CALD CALD CALD

16621

Mooroolbark Residential Aged Care Facility Mooroolbark 9723 9650 Northern Gardens

Parkdale Aged Care Rosewood Gardens Aged Care

Footscray 9680 3311

16583

Healesville 5969 9968

Northside Residential Aged Care Facility

CALD CALD

Royal Freemasons Footscray Aged Care Twin Parks Aged Care Centre Waverley Hill SRS

Cambodian Japara Springvale

16619 16449

Templestowe Lower 9850 1606

Oaklea Hall

15835 16410

Kensington 9680 3311

Reservoir 9460 2480

Overbeek Lodge

Cobden 5595 3100 Mount Martha 5974 6000 Avondale Heights 9680 3311

The Basin 9760 2100

16255

Isomer Aged Care

16532 CALD FRANKSTON

Martin Luther Homes Nursing Home

15679

Estia Health Keilor AdventCare Yarra Ranges

Mercy Place Templestowe

CALD

16414 15525

Japara Scottvale

Monda Lodge Hostel

CALD

16465 16613 16415

Hallam 9703 2322

Japara Springvale

CALD

CALD

Mount Eliza 9787 2811 Springvale South 9549 5333

AdventCare Whitehorse ALPINE

15561

16185 16468

Capel Sound 5982 1811

Japara George Vowell

CALD CALD

Ashburton 9813 8566 Carrum Downs 9775 1419 Bonbeach 9772 7477

Japara Capel Sands

KNOX

16498 16408

CALD

CALD SOUTH GIPPSLAND

Bayswater 8720 1333

Iris Manor

Healesville 1800 287 786 19899

CALD LATROBE BASS COAST

Heywood 5527 0555 KINGSTON Healesville 5962 4321

18960

Brunswick West 1800 287 786 16476

CALD

EA

SURF COAST WARRNAMBOOL

15

kilometres

15917

Heidelberg 9458 1311

Aurrum Aged Care Brunswick

CALD

CARDINIA

QUEENSCLIFFE

DPS QUALI

5 10 Autumn Care Hampton Lodge

CALD CALD CALD

DPS Web ID 15564

Shepparton 5831 7921

Aurrum Aged Care Healesville

CALD BAW BAW

FRANKSTON CASEY

15707 15967

PHONE (03)

Knoxfield 9763 1421

Harmony Village Shepparton

Japara Bayview

Coburg North 9350 5033 Forest Hill 8804 2732 Hughesdale 9569 0988 Kilsyth 9728 7450

18654 17966 18653 16628 19013

Parkdale 9580 0499

16460

Ashburton 9886 0005

16125

Footscray 1300 176 925 16561 Reservoir 8470 9888 Wheelers Hill 9590 0510 Springvale 9546 6133

16301 19009 16404

Moonee Ponds 9680 3311

15595

Chinese

Adare SRS

Wantirna South 9801 7110

20581

Sunshine 9680 3311

15606

Chinese

Allbright Manor

Croydon North 9726 0588

18279

Doncaster East

13 22 78

21820

Footscray

13 22 78

16529

CALD

Doutta Galla Yarraville Village

Yarraville 9680 3311

15608

Chinese

Baptcare The Orchards Community

CALD

Edward Street Nursing Home

Upper Ferntree Gully 9753 5064

16591

Chinese

Baptcare Westhaven Community

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment

cust.map@dse.vic.gov.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background February 2011. G/7270

Guide

VICTORIA 2020

Index

Iris Grange SRSYARRA

CALD MANSFIELD CALD

YARRA RANGES WYNDHAM GREATER GEELONG

N

Donvale 9844 6000

Dimboola 5389 1487

BAYSIDE

CALD CALD

Aged Care Home Name Estia Health Knoxfield

MAROONDAH

CALD

CALD

LES MELTON

Reproduced by permission of the Department of Sustainablility and Environment DISCLAIMER: The contents of this publication remain at all times the property of the State of Victoria and cannot be reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication.

HUME

MOORABOOL

GOLDEN PLAINS

MOYNE LATROBE

BASS COAST

© The State of Victoria, Department of Sustainability and Environment, 2011

www.land.vic.gov.au/vicmap

MURRINDINDI

MACEDON RANGES

BALLARAT WH

PYRENEES

CORANGAMITE

TY

COLAC-OTWAY

0

ATSI

CALD CALD

MITCHELL

ING East Ringwood 9870 0982 TO

GLEN EIRA Sunnyhurst Gardens Aged Care Bayside Brighton East 9596 4040MONASH 16129

Bosnian

MOUNT ALEXANDER

HEPBURN ARARAT SOUTHERN GRAMPIANS

GLENELG

CARDINIA

QUEENSCLIFFE

SURF COAST

Retirement Living

FRANKSTON

GREATER DANDENONG GLEN EIRA

TON ING

KINGSTON

MAROONDAH BANYULE

BOROONDARA

NN STO

DAREBIN

WHITTLESEA

YARRA

ND MORELA

YARRA RANGES

FRANKSTON CASEY

CENTRAL GOLDFIELDS

IP ILL

RT

NN

On Luck Chinese Nursing Home

15707

Aboriginal Community Elders Services Brunswick East 9383 4244

WANGARATTA Bengali

BENALLA STRATHBOGIE

15561

WHITEHORSE

INDIGO Tabulam & Templer Homes for the Aged Austrian TOWONG

GREATER SHEPPARTON

GREATER BENDIGO

CALD

Asian

ATSI CAMPASPE LODDON

NORTHERN GRAMPIANS

E

SID BAY

MO PE RN NIN ING SU TO LA N

MELTON

WYNDHAM GREATER GEELONG

CORANGAMITE

MOYNE

HORSHAM

PO

BRIMBANK

LES ITT WH

BIK

EA

HUME

EAST GIPPSLAND

HUME

MOORABOOL

MOONEE VALLEY

MANSFIELD

MURRINDINDI

MACEDON RANGES

BALLARAT

GOLDEN PLAINS

GLENELG

MELBOURNE

MITCHELL

NIL

PYRENEES

WEST WIMMERA

ALPINE

MARIBYRNONG

MOUNT ALEXANDER

HEPBURN ARARAT SOUTHERN GRAMPIANS

STRATHBOGIE

LUM

CENTRAL GOLDFIELDS

Home Care

BENALLA

GREATER BENDIGO

MONASH

NILLUMBIK

HINDMARSH

MANNINGHAM

TOWONG

WANGARATTA FRANKSTON

HORSHAM

HOBSONS BAY

INDIGO

GREATER SHEPPARTON

WHITEHORSE

CASEY

CAMPASPE LODDON

NORTHERN GRAMPIANS

WEST WIMMERA

MOIRA

CALD

16485

Lysterfield 9752 9455 BOROONDARA

ATSI Heywood Rural Health Res Aged Care ATSI WODONGA Holmwood Aged Care

BULOKE

GREATER DANDENONG

16532

Brunswick 9380 8028

ATSI ATSI

GANNAWARRA KINGSTON

WODONGA MOIRA

Acacia Gardens

Cultural DPS Web ID Group 16395 CALD MANNINGHAM

Keilor Downs 9367 1011

Ringwood East 9870 0982 STO

ATSIMetropolitan Allambi Elderly Peoples Home Area

YARRIAMBIACK

kilometres

BULOKE HINDMARSH

MELBOURNE

HOBSONS BAY

Asian Asian

YARRA RANGES

KNOX

Isomer Aged Care Acacia Gardens

Hallam 9796 3018

IP

0

GANNAWARRA

WYNDHAN

SWAN HILL MONASH

BAYSIDE

Arabic Armenian

PHONE

(03) BANYULE

DAREBIN

YARRA

ILL

N

IP

ILL

TO

GLEN EIRA

Metropolitan Area

Estia Health Keilor Hope Aged Care Brunswick MARIBYRNONG

PH

ING

PH

HOBSONS BAY WYNDHAN

SWAN HILL

YARRIAMBIACK

Local Government Areas

MILDURA

STO

Cultural Aged Care Home MORELAND Group BRIMBANK Name MOONEE VALLEY Arabic Coptic Village Hostel Arabic Arabic

RT PO

PO

MILDURA

232

215

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services toWHITTLESEA these cultural groups. All aged care homes should care for all people regardless of sexuality, race HUME or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or NILLUMBIK heightened understanding of the special needs of the cultural group.

WHITTLESEA

HUME

VICTORIA  2020 MELTON

AgedCareGuide.com.au

VICTORIA 2020

Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

Victoria

We’ll guide you to the right choice

VICTORIA 2020

This map provides you with a geographical reference to the LGA regions in wider Metropolitan areas of Melbourne.

CARDINIA

DPS GUIDE TO

MO PE RN NIN ING SU TO LA N

How to use the Aged Care Guide

The information featured in the Aged Care Guide Victoria 2020 will inform you on a number of considerations when choosing accommodation and care options.

Abbreviations............................................................................................................ 146 Aboriginal and Torres Strait Islander (ATSI) ................................................92 Advocacy...................................................................................................................... 131 Aged Care Assessment Service (ACAS) ..........................................................45 Appeal .........................................................................................................................45 Assessment ..............................................................................................................45 Referrals .....................................................................................................................45 Regions .................................................................................................................... 146 Aged care checklist ........................................................................................... 87-88 Aged care explained.................................................................................................10 Aged care homes ............................................................................................... 49-57 Accommodation payments .............................................................................57 Accreditation and certification......................................................................50 Basic Daily Fees ......................................................................................................56 Charter of Rights ........................................................................................... 53-54 Complaints................................................................................................................55 Costs .............................................................................................................................55 Cultural services............................................................................................. 79-82 Directory listings ..................................................................................... 151-195 Extra services...........................................................................................................76 Homes and their services .................................................................................49 How much will I pay............................................................................................57 Payment Options ..................................................................................................58 Quality standards..................................................................................................53 RAD & DAP ................................................................................................................58 Where do I start .....................................................................................................49 Applying to a home..................................................................................................63 Waitlist........................................................................................................................63 Vacancy.......................................................................................................................63 Assessments ......................................................................................................... 44-45 Care leavers ...................................................................................................................92 Carer support ................................................................................................. 136-137 Counselling services ......................................................................................... 137 Support groups ................................................................................................... 136 Support lines ........................................................................................................ 137 Centre Based Care Services........................................................................... 31-32 Directory listings ................................................................................................ 225 Commonwealth Home Support Programme (CHSP) .................... 16-18 Am I eligible? ..........................................................................................................18 Directory listings ..................................................................................... 223-224 Types of services provided ...............................................................................17 Urgent needs ...........................................................................................................18 What is CHSP? .........................................................................................................17 Who is CHSP for? ...................................................................................................17 Who pays for CHSP services?..........................................................................18 Community Visitors Scheme........................................................................ 36-37 Consumer Directed Care.........................................................................................16 Costs for residential care........................................................................................55 Culturally and Linguistically Diverse (CALD) people..............................92 Directory listings .................................................................................... 215-222 Daily living in a nursing home ................................................................... 70-74 Day Therapy Centres.................................................................................................32 Directory listings ..................................................................................... 226-227 Deciding on a home .........................................................................................64 -67 Definition of often used terms ............................................................. 144 -145 Dementia support ....................................................................................... 132-134 Changed behaviours ........................................................................................ 134 Dementia and aged care ............................................................................... 132

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

Dementia support continued Specialised support .......................................................................................... 134 Where can I get help?...................................................................................... 134 De-stressing your move ........................................................................... 127-128 Directory index......................................................................................................... 143 Aged care home listings ..................................................................... 151-195 Centre Based Care listings............................................................................. 225 Council reference index .................................................................................. 149 Culturally appropriate homes and services ............................. 215-222 Day Therapy Centres listings............................................................. 226-227 Home Care Packages listings............................................................ 201-214 In home care provider listings ......................................................... 223-224 Local Government Area (LGA) reference index ................................. 149 Organisation & business index........................................................ 229-231 Products & services listings.......................................................................... 228 Retirement accommodation listings ........................................... 199-200 Suburb reference index ....................................................................... 147-149 Town reference index ........................................................................... 147-149 Disability.........................................................................................................................92 End of life ......................................................................................................... 135-136 Family and friends............................................................................................. 136 Palliative care in a nursing home .................................................. 135-136 Residents with dementia .............................................................................. 136 Services to help at home ............................................................................... 135 Enduring Power of Attorney ............................................................................. 129 Estate planning............................................................................................. 128-129 Financial advice ............................................................................................ 117-124 Financial counselling ....................................................................................... 120 How an expert can help ................................................................................. 118 Important questions to ask.......................................................................... 119 Paying for your care.......................................................................................... 117 What will it cost.................................................................................................. 119 What you ought to know - five facts ........................................... 121-124 Financially disadvantaged....................................................................................93 Frequently asked questions ......................................................................... 83-84 Home Care flow chart..............................................................................................14 Home Care Packages........................................................................................19 -28 Approved providers .............................................................................................20 Are you eligible? ....................................................................................................24 Care Agreement .....................................................................................................24 Cost .......................................................................................................................24 -27 Directory listings ..................................................................................... 201-214 Exit fees ......................................................................................................................20 How much you will pay ............................................................................. 27-28 Priority ........................................................................................................................19 Quality and complaints .....................................................................................28 Services not provided ................................................................................. 23-24 Services provided..................................................................................................23 Types of packages ........................................................................................20 -23 Homeless ........................................................................................................................93 How to use the Aged Care Guide .........................................................................6 LGBTIQ ..............................................................................................................................93 Mobility ................................................................................................................... 39-42 Improve access ............................................................................................... 39-40 Independent Living Centres ...........................................................................42 Mobility aids ............................................................................................................41 Safety at home ............................................................................................... 39-40 Technology ...............................................................................................................42

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Moving into a home......................................................................................... 67-70 What can you bring ..................................................................................... 67-69 Making the transition ................................................................................ 69-70 My Aged Care ..................................................................................................................8 Nutrition ................................................................................................................. 42-43 Placement consultants ............................................................................. 110-116 Case management ................................................................................. 115-116 Choosing a placement consultant............................................................ 112 How a placement consultant can help .................................................. 111 Negotiate and advocate for you ................................................................ 112 Resolving family disputes ............................................................................. 113 Private home care.............................................................................................. 29-30 Regional Assessment Service (RAS)................................................................44 Assessment ..............................................................................................................44 Referrals .....................................................................................................................44 Regaining your independence ................................................................... 34-35 Resident agreement ........................................................................................ 74-75 Retirement living......................................................................................... 100 -108 Choosing a village ............................................................................................. 107 Departure/exit fee............................................................................................. 105 Deposit or entry contribution ..................................................................... 104 Directory listings ..................................................................................... 199-200 Fees and charges ................................................................................................ 105 Finding the right village ................................................................................ 107 Life in a village .................................................................................................... 108 Ownership.............................................................................................................. 104 Types of villages.................................................................................................. 101 Vacating .................................................................................................................. 105 Residential Care flow chart ..................................................................................48 Respite ........................................................................................................... 33-34, 78 At home.............................................................................................................. 33-34 Centre Based Respite Care ...............................................................................34 Cost ........................................................................................................................34,78 Eligibility....................................................................................................................34 Residential respite................................................................................................78 Restorative care ..........................................................................................................36 Reverse mortgages................................................................................................ 125 Rural & Regional clients.........................................................................................93 Selling and moving ............................................................................................... 126 Short Term Restorative Care ................................................................................36 Special needs groups ....................................................................................... 92-93 Support at home ................................................................................................ 15-16 Transition Care.............................................................................................................34 Transport services.............................................................................................. 38-39 Supported living ................................................................................................ 97-99 Care Communities ................................................................................................97 Choosing a community .....................................................................................98 Supported Residential Services................................................................. 94-97 Costs .............................................................................................................................96 Information for prospective residents ......................................................97 Refund of fees.........................................................................................................96 Residential agreement ......................................................................................96 Respite ........................................................................................................................95 Services available .................................................................................................95 Support plan............................................................................................................96 What to look for in a SRS?................................................................................95 Useful phone numbers ...........................................................................................11 Veterans ..........................................................................................................................93 Veterans' support ......................................................................................................33

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My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care.

My Aged Care

The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services. My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided. Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. The referral code is a five digit number linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code, make sure you ask for one so you can discuss your needs with your preferred service provider. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime, you may be allocated an interim package at a lower level or choose to self-fund your supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available. Through our online tool Care Opinion on AgedCareGuide.com.au, you can read stories from other consumers about their experience with specific providers to assist with your decision making.

Aged Care Guide Victoria 2020 Printed August 2020 RRP $66, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd  ●  1300 186 688  ●  145 South Tce, Adelaide SA 5000 info@dps.com.au  ●  AgedCareGuide.com.au  ●  ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. ©  Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ®  Aged Care Guide is a registered trademark.  ® DPS Guide to Aged Care is a registered trademark.


Freecall 1800 163 292 www.mecwacare.org.au Residential Aged Care Home Care Packages Home Care Services In-Home Nursing Care Disability Services Respite Care Private Care Community Services Housing Services Opportunity Shops

Caring and supporting the community since 1959

1959 - 2019

We have aged care facilities and offices in: Malvern / Glen Iris / Prahran / Mornington / Richmond / Mont Albert / Geelong / Westmeadows / Traralgon Hoppers Crossing / Caulfield North / Shoreham / Safety Beach / Ballarat / Keilor / Pakenham / Inverloch / Melbourne CBD


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Aged care explained Whether you need support to remain living independently at home or are looking for alternative accommodation, it is important to know what is available to you. What is aged care?

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific geriatric health care and community centres.

Aged care explained

Below you will find a brief description of what care options might be available to you, which will direct you to the different sections in the Aged Care Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCPs) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP. See page 16 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. There are four types of packages delivering different levels of care. Find out more about HCPs on page 19. All Government funded services are listed in this Aged Care Guide as well as a wide range of private services.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, and is available under the Commonwealth Home Support Programme (CHSP). See page 33 for more information about home and community respite care or page 78 for residential respite.


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If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Service (ACAS). See page 49 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as Supported Residential Services (SRS) or supported and assisted living complexes. See page 94 and 97 for more information.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis. See page 100 for advice on retirement accommodation.

Useful phone numbers

Residential aged care

Useful phone numbers Aged Care Navigators........................................................................ 1300 135 090

My Aged Care .....................................................................................................1800 200 422

Aged Care Quality & Safety Commission........ 1800 951 822

National Continence Helpline .................................................1800 330 066

Carers Australia............................................................................................... 1800 242 636

National Dementia Helpline .......................................................1800 100 500

Carer Gateway................................................................................................. 1800 422 737

Office of the Public Advocate....................................................1300 309 337

Centrelink - Carers & Disability.................................................................. 13 27 17

Older Person’s Advocacy Network (OPAN).........1800 700 600

Centrelink - Older Australians Line..................................................... 13 23 00

Seniors Card (VIC)...........................................................................................1300 797 210

COTA (VIC)...............................................................................................................03 9655 2100\

Seniors Information Victoria ........................................................1300 135 090

Dementia Support Australia.........................................................1800 699 799

Seniors Rights Victoria ..........................................................................1300 368 821

Department of Veterans’ Affairs............................................................. 13 32 54.  Country Callers................................................................................................1800 555 254

Services Australia .  (formerly Department of Human Services). .................... 13 24 68

Ethnic Communities Council of Victoria .................03 9354 9555

State Trustees VIC...........................................................................................1300 138 672

Independent Living Centre............................................................1300 885 886

Translating and Interpreting Service........................................ 13 14 50

Medicare ...................................................................................................................................... 13 20 11

Victoria Legal Aid........................................................................................ 1300 792 387

C O M PA R E CHOOSE C O N TA C T

AUSTRALIA’S #1 AGED CARE WEBSITE

Compare, choose and contact 5,000+ nursing homes, retirement villages and home care providers.

AgedCareGuide.com.au


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Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAS

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

OR

You can find someone to help you: Aged care advisor

OR

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAS Aged Care Assessment Service CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE


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To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to in home support or a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance and equipment. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available.

Support at home

Support at home

Private businesses also offer home care services.

Extraordinary Care For Quality Living


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Commonwealth Home Support Programme

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require to allow you to:  Choose the provider best suited to you and change provider if necessary  Allow you to control the types of care you access, how it is delivered and who provides that care  Set your goals regarding being independent for as long as possible, remaining healthy, or returning home after a hospital stay  Determine how much involvement you want in managing your package  Get ongoing monitoring and formal reviews by your provider to ensure your package continues to meet your needs  Have greater transparency on how your package is funded and the funds are spent through the Care Recipient Agreement

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are:

  Home and Community Care (HACC) program;   National Respite for Carer Program (NRCP);   Day Therapy Centres (DTC) program; and the   Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 44 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 19 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.


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What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include:

  Social support – social activities in a community-based group setting

  Transport – help to get out and about for shopping or appointments

Services provided at home may include:

  Domestic assistance – household jobs such as cleaning, clothes washing and ironing

  Personal care – help with bathing, showering, dressing, or toileting

  Home maintenance – minor general repair and care of your

house or yard, for example, changing light bulbs or replacing tap washers

  Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home

  Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

Some CHSP services can be provided either at a community centre or in your home such as: Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, helping with shopping for food, preparing and storing food in your home, and delivering meals to your home. Allied Health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services. They include services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

Our services include: • Home Care Packages Level 1-4 • Nursing / Palliative Care • Home Care • Personal Care • Respite Care • Allied Health • Post-Acute Care • Live-in 24 hour/Overnight Care • Home Maintenance • Overnight Care • Dementia Care • Child Care • Transportation

Contact us 24/7

1300 WE CARE

1300 932 273 www.guardian-network.com.au care@guardian-network.com.au Suite 6 1401 Burke Rd Kew East VIC 3102


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Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS.

Servicing East and South East Melbourne

This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

fernlea.com.au | 03 5968 6639

Who pays for CHSP services?

CHSP is subsidised by the Government however there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. Centres in Emerald and Berwick

To find out specific costs you should contact your service provider. You can find CHSP funded services starting on page 223 of the directory section or online on AgedCareGuide.com.au .

fernlea.com.au | 03 5968 6639


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Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. Over the last few years the Australian Government has introduced some major changes to the aged care system, including the HCP program, to give consumers even more control over the services they receive.

Funding will be linked to you and not to a provider, making it easier for you to change providers if you wish. For example, if you’re moving to a different area, you can simply take your package with you and find a new provider. This doesn’t mean the money goes into your bank account. The Government funding is still paid to an approved provider for them to pay the carers and other bills. It simply means the packages are portable and if you change providers any unspent funds will move with you to a new provider. The changes outlined above have been put in place by the Government to give you more say, flexibility and transparency in the way your home care services are delivered. Not everything in the HCP program has changed, some things are still the same. There are still four levels of Home Care Packages, the types of care delivered doesn’t change, you still need to be assessed by an ACAS, and the income tested fee which helps determine how much you may be asked to pay doesn’t change.

Priority

Access to Home Care Packages will be managed through a national pool of all available packages. After approval for a HCP, you will be placed in a ‘queue’ until a suitable package becomes available. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Home Care Packages

HCPs are no longer owned by a service provider but by you, the consumer. This means that once you have been approved for a HCP, you can contact any preferred approved service provider to give you the care you need.


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Exit fees

With HCPs now directed to you, the consumer, it is easier to change providers if you’re not happy with the services you receive or if you move to a different area. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government.

Home Care Packages

Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Types of packages available

There are four types of packages delivering different levels of care:

1  Level 1 supports people with basic care needs 2  Level 2 supports people with low level care needs 3  Level 3 supports people with intermediate care needs 4  Level 4 supports people with high level care needs.

The same type of care and services are provided under each HCP level, however, the funding differentiates depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. Package supplements – the ZDementia Supplement for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition – are available with any of the four levels of Home Care Packages. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.


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The ACAS assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCP will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name. For a list of HCP providers, see pages 201–214.

What services are provided?

Home Care Package services are based on your individual needs.

  Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting, and mobility   Personal assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language   Domestic assistance for household jobs   Food services which includes preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula   Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances   Assistance in taking your medications   Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting   Home maintenance for care of your house or garden   Modifications to the home, like installing safety aids such as alarms, ramps and support rails   Transport and assistance for appointments or social activities   Encouragement to take part in social and community activities.

Services / items not provided? The following services or items are not included in a package in any of the four levels of home care:   Using the package money as a source of income for the consumer   Purchase of food, except for enteral feeding requirements   Paying for accommodation (such as assistance with home purchase, mortgage payments or rent)   Payment of other home care fees   Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government    Home modifications or capital items that are not related to the consumer’s care needs

Home Care Packages

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:


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VICTORIA 2020

  Travel and accommodation for holidays

Home Care Packages

   Cost of entertainment activities, such as club memberships and tickets to sporting events   Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme   Gambling activities

Are you eligible? To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Service (ACAS). The ACAS helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAS will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAS go to page 45 or call 1800 200 422 and ask for an assessment.

Home Care Agreement Your Home Your Life

Your Choice

This agreement is made between you and your provider on the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include:

  The exact types of services you will receive   Who will provide which services

Approved Provider of Home Care Packages

Why Choose Colbrow Over 60 years experience Our clients are our priority We are experts in home care Low fees and no exit or entry fees

Our Services Comprehensive assessment Tailored care plans Respite services Nursing services Nutrition and dietary planning Highly skilled nurses, care workers, domestic assistants and allied health professionals

1300 33 11 03 colbrowhomecare.com.au homecare@colbrow.com

  How much involvement the service provider will have in managing and coordinating your services

  When your services are delivered   Any exit amount the provider will charge to cover

administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider.


You deserve the best in-home care Our best services, combined with an expert local team, will help you get more out of your in-home care. Why KinCare?

Our Services include:

9 Support 24 hours a day, 7 days a week 9 Tailored solutions to support your health and happiness 9 Quality service, guaranteed 9 Big hearted local team

9 Housekeeping and laundry 9 Meal preparation and shop by list 9 Social activities, transportation and companionship 9 Personal care and medication reminders

Discover the KinCare difference today

1300 575 164


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The Government contributes the following amounts to each person receiving a Home Care Package (July 2020 rates): Home Care Package

Level 1

Level 3

Level 2

Level 4

Daily subsidy amount

Annual amount

$ 43.03

$ 15,705.95

$ 24.46

$ 93.63

$ 141.94

$ 8,927.90

$ 34,174.95 $ 51,808.10

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement.

Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Care Recipient Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given (July 2020 rates): Home Care Package

Level 1

Level 3

Level 2 Level 4

Maximum basic daily fee Fortnight amount $ 9.63

$ 134.82

$ 10.48

$ 146.72

$ 10.19 $ 10.75

$ 142.66 $ 150.50

There may be additional benefits available depending on your personal circumstances, contact My Aged Care for more details on 1800 200 422. People on higher incomes than the Age Pension may be required to pay extra. The maximum amount you may be asked to pay above the basic fee is up to 50 percent of your income above the Age Pension amount of $860.60 per fortnight for a single person (as of July 2020). This amount depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,617.47 per annum (July 2020 rates). If you have an income of more than $53,731.60 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,234.96 per annum. However, no one will pay more than $67,409.85 in an income tested care fee over their lifetime.

Home Care Packages

Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.


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Your assets, including the family home, are excluded from the means testing arrangements for home care.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

☎ (03) 9800 4433 support@morcare.com.au

www.morcare.com.au 677 Boronia Road, Wantirna VIC 3152

Morcare Services is a Disability and Aged Care Services provider of In-Home Care and Community based support services. Morcare Services specialise in supporting people who have a disability to achieve or maintain independence with daily living tasks and community activities.

We can provide complex 24 hour a day support or even just a few hours a week to assist with domestic assistance, shopping, personal care or accessing the community.

We are a leading registered provider of Community and In Home Care Services for the TAC (Traffic Accident Commission), NDIS (National Disability Services Commission) and Aged Care Services.

Together with you, we will create a plan and provide the services that suit your lifestyle. Morcare Services has the experienced staff ready to provide services that will focus on your independence, wellbeing and quality of life.


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Private home care Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require. While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask:

  Do they service your area?   Is the company Australian owned?   Is it independent or part of a franchise?   Do the owners / operators have experience in home care?   Does the company have appropriate insurance?   Does the company comply with Australian Tax Law, for example does it charge GST appropriately?

  Do they provide documents about financial arrangements before service begins?

  Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.

  Are they flexible? After all, it is all about you.   What are their recruitment processes?   Is there a criminal background check performed prior to employment with an agency?

  Does the company provide worker’s compensation for employees?

This is important so that you are not responsible for any injuries that occur on the job.

Private home care

Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking and outings. They may also provide other types of staff such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists and occupational therapists.


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Private home care

  How do they determine appropriate staff for your needs? If a company asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority.   Is it possible to interview potential carers and make a selection after those interviews?   Do you get to decide what times and days suit your needs?   What is the minimum shift length?   Do they have male/female workers and can they cater for specific cultural backgrounds?   Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around?   Is there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client?   Who is the organisation’s main contact for you?   Do you meet a Manager / Owner and then never hear from them again?   What additional support is offered within the cost of your care? For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 223 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

In-home, social & lifestyle support

Post-hospital support

Personal care

Meal preparation

Dementia support

In-home nursing

Respite for carers

Speak to our friendly, local team today.

Just Better Care supports older Australians to live independently and confidently within their home and local community. Whether it’s help with everyday tasks, or a Home Care Package, Just Better Care can deliver customised support that’s just for you.

Domestic assistance

Travel & transport

Overnight support

Palliative care support

Call 1300 587 823 | justbettercare.com


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Centre Based Care (CBC) offers care in a ‘centre setting’ and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers. Some of the types of CBC services offered by some providers across Australia may include:

  Social support provided in a group setting through structured and diversionary activities

  Group excursions/outings conducted by centre staff but held away from the centre

  Light refreshments as well as meals   Transport associated with getting to and from the centre as well as for outings/excursions/day trips

Centre Based Care

Centre Based Care services

  Respite for carers    Overnight care    Allied health services

Living well when you are older is serious business We understand older people and support them to meet their goals. Together we will: • Ensure you are supported and connected to your care • Meet your personal needs and goals • Respond to changing needs in care Every individual is at the center of what we do. Your health and wellbeing goals guide our work. Whether you want to keep fit, improve mobility or be creative and make new friends, we have an experienced team to help. We can also support you to create a home environment that is safe or help you get out and about and stay connected. Our services include: • Physiotherapy • Podiatry • Occupational Therapy • Social Support • Hydrotherapy • Volunteer Assisted Transport • Other health and wellbeing services

Phone: 03 9575 5333 connecthealth.org.au/livingwell

livingwell@connecthealth.org.au


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What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, meal service, occupational therapy, access to podiatry, hairdressing and physiotherapy. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help and mutual problem solving.

Day Therapy Centres

Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care. Some CBCs charge a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. CBC fees and charges may vary from centre-to-centre, with some charging a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. For a list of CBC services see page 225.

Day Therapy Centres Day Therapy Centres (DTCs) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia-wide offering:

  physiotherapy   occupational therapy   speech therapy   podiatry   diversional therapy

  social work   preventative and/or personal therapies   transport to and from the DTC   food at the DTC   and many other services.

DTCs can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via a RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on pages 226 –227 of this Guide.


The Connault

Luxurious Retirement Apartments

F

rom the moment you approach the imposing entrance of The Connault Residential Aged Care home you realise this is a retirement residence like no other. Situated in the spacious grounds on Melbourne’s second-highest point, this historic mansion was once the family home of Oliver Gilpin, who built the property in the 1930’s creating an estate famed for its opulence and style. The Connault offers both long and short term permanent and respite care is only 10km from Melbourne’s city shops and theatres which can be easily reached by tram along Whitehorse Road. Our apartments are individually and tastefully appointed. All with ensuites featuring full safety features, built in wardrobes, bar fridge, tea/coffee making facility, central heating, private telephone connection and are self-furnished.

The lounges, dining room and library provide graceful surroundings for social gatherings whilst the balconies, garden courtyard and grounds allow for pleasant outdoor relaxation. Apartments are serviced daily, personal laundry attended to and all meals provided.

A 24 hour emergency call system adds to your security. Our staff are available over 24 hours enabling them to to quickly respond to any emergencies should they occur. The Connault also arranges a program of social functions, group activities and outings along with our physiotherapist who conducts a 45 minute exercise program daily Monday through Friday.

The Connault is a family run business, privately owned and operated by a Nurse/Manager.

Please ring Karen for an appointment and see for yourself how The Connault can provide for your ongoing retirement accommodation.

The Connault

41-45 Yarrbat Avenue, Balwyn, Vic 3103 Phone: (03) 9830 1466 Fax: (03) 9830 1566 Email: karen@theconnault.com Web: www.theconnault.com


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If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.

Veterans’ support

Veterans’ support

Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Commonwealth Home Support Programme (CHSP). Accommodation and services include:

  day care centres that provide respite for a half or full day;   in home respite services, including overnight, home and personal care services;

  activity programs;   a break away from home with a support worker;   respite for carers of people with dementia and challenging behaviours;

  respite in an aged care home or overnight in a community setting; and

  respite for employed carers and for carers seeking to return to work.

Respite at home

A well earned rest


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Eligibility

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs.

Transition care

Cost

There is no charge for assistance provided through the Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider.

Regaining your independence To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Service (ACAS). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average.

Services Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services.


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Low intensity therapy services may include:

  physiotherapy  occupational therapy  dietetics  speech therapy

Transition care

 podiatry  counselling and social work Personal care services may include:  help with showering and dressing  assistance with eating and eating aids  managing incontinence  transport to appointments  help with mobility and communication

Fees

You may be charged a contribution fee to cover the cost of your transition care. The maximum fee is 85 percent of the basic daily rate of a single pension for care delivered in a ‘live in’ setting, such as a residential aged care facility, called the maximum basic daily fee. This rate is currently $52.25 (July 2020 rates). For care provided at home, it can be up to 17.5 percent of the basic daily rate of a single pension. Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables on pages 151–195.

Transition Care The organisations below can provide you with more information about the Transition Care Program. Victoria Metropolitan areas

Phone (03)

Victoria Regional areas

Phone (03)

Alfred Health............................................................................................................... 9076 6301

Ballarat Health Service..........................................................................5320 3851

Austin Health............................................................................................................. 9496 2523

Barwon Health......................................................................................................4215 3214

Eastern Health.......................................................................................................... 8804 8570

Bendigo Health...................................................................................................5454 9106

Melbourne Health............................................................................................ 9342 7000  – Bed based............................................................................................................... 8387 2464  – Home based....................................................................................................... 8387 2168

Goulburn Valley Health.......................................................................5832 8100

Northern Health................................................................................................... 9495 3101 Peninsula Health................................................................................................. 9788 1803 Monash Health....................................................................................................... 9265 1279

Latrobe Regional Hospital............................................................5173 8599 Mildura Base Hospital............................................................................5022 3310 Portland District Health......................................................................5521 0392 Portland South Ward...............................................................................5521 0345

Werribee Mercy Hospital.................................................................... 8754 3033

South West Healthcare........................................................................5563 1666  – Home & Bed based............................................................................5563 1598  – Regional home based..................................................................5563 1482

Western Health...................................................................................................... 8345 7695

Western District Health Service..........................................5551 8594

St Vincent’s Health.......................................................................................... 9231 8439


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Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a new flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service.

Restorative care

The ultimate aim is to avoid you having to access ongoing in home care services or residential care. The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs. Services can be delivered at your home or in a nursing home. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You will be able to access the STRC program even if you’re currently receiving support through the CHSP. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Service (ACAS) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAS on page 45 or call My Aged Care on 1800 200 422 for more information about STRC.

Community Visitors Scheme Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community. One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst aged care recipients through companionship.


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The initiative from the Department of Health uses volunteer visitors to meet with people through the CVS on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship and the volunteer will not provide personal assistance like cleaning, personal care or nursing.

The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

What service is provided?

A volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under CVS:  A residential volunteer visits a participant for a one-on-one visit at a residential aged care facility.  Group residential volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting.  A home care volunteer visits a CVS recipient with an approved Home Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care, or follow up a complaint about your care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness. However, you have to be receiving Government subsidised residential aged care or a Home Care Package to be eligible for visits. For further information about CVS services in Victoria, call Multiple Sclerosis (MS) on 03 9845 2800 or visit their website: ms.org.au/get-involved/volunteer/community-visitors-scheme.aspx .

Community Visitors Scheme

As Australia’s population ages and since the elderly are living longer, the CVS is becoming incredibly important for social interaction and life changing engagement.


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Transport Services Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues. There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

Transport services

Around the country, not-for-profit, charity, religious, cultural and community groups are providing free or low-cost transport assistance for older people. In Victoria there are many volunteer groups, such as local churches, clubs or Rotary groups, that provide either direct transport or assist older people in accessing public transport. They can offer assistance and take you to appointments, out and about in your community, visiting friends and family, or getting to the local shops. Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation. St John Community Transport Services operates on a national level and is a non-profit service staffed by qualified St John volunteers. The service is great for older people who need to attend medical appointments, visiting loved ones, going to events or family gatherings, or for grocery shopping. There is a fee for using the service and is only accessible from Monday to Friday between 8:30 am – 5 pm. To enquire or book this service, call on 1300 785 646.

Local Councils

Council community buses usually operate on a weekly basis with many offering the convenience of door to door pickup and drop-off. As well as taking residents to shopping centres, many council-run community buses visit other services and activities, such as libraries and senior’s clubs and groups. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going. Some councils offer personal transport for medical, wellbeing and other essential appointments. Council transport programs are usually administered by a council-paid coordinator, with the driving service provided by volunteers. In some cases, Council will approve certain contractors or taxi companies to carry out the service. Contact your local Council for more information about transport options in your area.

Victorian transport for seniors

There are four general types of transport options available to older people in Victoria. The Australian Government Pensioner Concession Card will give you access to cheaper public transport rates in Victoria.


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Currently, having a concession card makes you eligible for a 50 percent discount on travel through Public Transport Victoria. If you have a Victorian Seniors Card, you are eligible to use a Senior Myki card, which can give you a range of benefits. For further information about transport for seniors, visit the Public Transport Victoria website, ptv.vic.gov.au/tickets/myki/concessions-and-free-travel/ pensioners/ or call 1800 800 007. Victoria Government operates a Multi Purpose Taxi Program (MPTP) to help older people with severe or permanent disabilities. This subsidised taxi fare program can be used to go to appointments, for socialising or shopping trips. The service has recently been expanded further to include not only taxis but also hire cars or rideshare services. The Victorian Patient Transport Assistance Scheme (VPTAS) provides financial assistance for patients, and an approved escort/s, who are referred to specialist medical services or dental treatment, not available at their local public hospital or health facility.

There is a Non-Emergency Patient Transport (NEPT) service available to travel via ambulance to a medical facility for an appointment or rehabilitation, which is free of charge to Victorian residents. To be eligible for non-emergency medical transport, you have to be either in need of stretcher transport, need active management or monitoring while travelling, have a condition that could be a concern to people on public transport. Contact the Emergency Services Telecommunications Authority (ESTA) on 1300 366 313.

Keep mobile, stay independent The changes that occur with ageing can lead to problems with mobility such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords,

Mobility

To be eligible, you must live in a designated rural area and not be travelling to an allied healthcare appointment or undergoing clinical trials. Contact the VPTAS office on 1300 737 073.


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some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes:

  Remove clutter around the home to reduce the risk of tripping over. Keep hallways and staircases clear from clutter and check outside areas as well.

  Install grab bars and hand rails to help you get down the stairs safely

or step in and out of the shower or bathtub without injuring yourself.

  Repair or remove tripping hazards such as loose carpet, slippery

throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention.

  Inadequate lighting can also contribute to falls or injury so install

brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night.

  Even with grab rails, stairs can present a significant falling hazard.

Mobility

Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level.

  Personal alarms that can detect falls and can call for help in an

emergency or may have a GPS tracker, which can be used to help you feel safe and secure in your own home or when you’re out in the community. These devices allow you to call for help by alerting family or emergency services if you fall or become unwell.

Create a safer home

If you require assistive technology on a permanent or long term basis for a health or ageing-related reason and are a permanent resident of Victoria, you may be eligible for the Victorian Aids and Equipment Program. The program provides subsidised aids and equipment or home and vehicle modifications to people so they can remain living safely and independently in their home for as long as possible. This services is for people who cannot pay for any home modifications to assist with easily accessing their home or moving around safely. However, if you are receiving a Home Care Package from the Government, you are still able to apply from the program. You are not eligible for this program if:

  You currently live in a Government funded residential aged care facility

  If you are receiving any mobility support, with aids and equipment, through Government funded programs like the National Disability Insurance Scheme (NDIS), Workcover, Transport Accident Commission or the Department of Veterans’ Affairs

  If you are able to claim the cost of this mobility aids through an insurance provider

  If you are currently a patient in a public or private hospital


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For more information about the Victorian Aids and Equipment Program, call on 03 9096 8770.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, help you with personal care, make it easier for you to remain socially active, and maintain your quality of life. New products and technology are continually introduced to the market. Some of the equipment available include:

  Mobility aids – Aids which can help to prevent falls include walking

sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.

Mobility

Additionally, there is the State-Wide Equipment Program (SWEP) which provides subsidies for assistive technology and modifications to ensure the independence of older people. Call SWEP on 1800 747 937 to find out if you are eligible.

  Personal care – Some of these aids may include shower stools or chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing, and aids to manage medications.

 Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils and easy-pour kettles.

We’ll watch out for you

So you can do what you love

MePACS Solo – A Personal Alarm on the Samsung Galaxy watch that offers unbeatable peace of mind. One single device for home and away, with GPS and the MePACS response service by trained professionals on hand 24/7. The MePACS Solo is fully waterproof, has automatic fall detection and also includes a heart rate monitor to keep you active and independent. Home and away, you are safer with MePACS

Call 1800 685 329

or visit mepacs.com.au


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Independent Living Centres

Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. You can visit an ILC to test products and equipment and select those most suitable before purchase. Call 1300 885 886 or visit ilcaustralia.org.au to find an ILC near you.

Technology

There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home. These might include safety devices or personal alert systems that can detect falls, call for help in an emergency or have a GPS tracker, which can be used to help you feel safe and secure in your own home or when you’re out in the community.

Nutrition

These devices allow you to call for help by alerting family or emergency services if you fall or become unwell and are especially handy for people who live alone or go long periods without social interaction. Smartwatches can also offer similar safety functions, having the potential to help in your daily life in a variety of different ways, from instant calls and messaging, to an abundance of applications that can help with things such as medication reminders, and cognitive stimulation through brain games. Other gadgets that have hit the market that may be beneficial are assistive technologies, like voice-activated functions to control devices around the home, such as your TV, radio, lights and air conditioner, as well as being able to monitor daily routines.

The importance of nutrition Good nutrition is important at any age but it becomes even more important as you get older. Food is such an important part of the human experience, but it can be harder to continue enjoying food when your body doesn’t process what you enjoy the same way it did when you were younger. Maintaining a healthy body is all about making good choices such as being active and eating healthy which also assists with living independently for longer. Making the right food choices doesn’t mean you can’t still indulge and enjoy your favourite treats. It’s all about balance. Our ageing bodies let us know sooner when it doesn’t agree with certain foods or if we aren’t eating enough off something, so it’s important to ‘listen’ to your body. Good nutrients can:

 Reduce the risk of developing a lot of diseases and illnesses  Prevent the weakening of muscles and bones

 Prevent chronic health problems, such as high blood pressure, diabetes, high cholesterol, or osteoporosis


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Poor nutrition can:  Result in weight loss or weight gain  Impact the security of your immune system, increasing the likelihood of catching a cold or other minor illnesses  Cause health conditions or exacerbate a pre-existing health problem Since your immune system already weakens as you age, it’s important to put as many preventative measures in place as possible.

Food and your body

Food is also a huge source of fuel for the body to keep it moving and energised, it’s important to “fill the tank” with what your body needs. As you age, your calorie intake will decrease. This can be a bit difficult because you still need to maintain the same amount of nutrients, if not increase them. Taste and smell can also decrease as you age, so to counterbalance that you need more flavourful food or pleasant smelling food to increase your appetite.

Changes in your diet for optimum nutrients

If you aren’t getting enough vitamins from your food, it may be worth talking to your doctor about adding specific supplements into your diet, to help you get to the levels you need. However, never substitute supplements for food, they should only be used to assist. Supplements can also help if you are allergic to certain foods but need those vitamins in your diet. Nutrient-rich foods could include:  Vegetables and fruits  Beans, lentils, nuts and seeds  Low-fat dairy  Lean meat These types of foods are rich in vitamins, minerals, proteins, carbohydrates and fats that are vital to an ageing body. Fibre is another essential for older people in maintaining a healthy digestive system, which is also beneficial to good cholesterol levels. Minimising salt intake and reducing processed food, which you will usually find in a lot of junk food, is also important. Junk food generally has a lot of calories but no nutritional value. Keeping hydrated is very important and vital to a healthy body. Depending on the weather or the amount of physical exertion you do, you may need to drink more, but the rule of thumb is to drink six glasses of water a day. The best option for reaching optimum nutrition goals is to create an action plan for healthy eating. Consult your doctor or nutritionist to organise the best fit for you.

Nutrition

If you have a decrease in appetite or become unable to prepare your own foods, it can result in a huge loss in vitamins, minerals and proteins the body needs to stave off disease and illness.


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Regional Assessment Service (RAS)

Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 16 or call My Aged Care on 1800 200 422 to request a RAS assessment.


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If you are no longer able to manage at home without basic assistance, the ACAS helps you, and your carers, determine what kind of care will best meet your needs. This may be a Home Care Package (see page 19) provided to you in your own home or residential care in an aged care home (see page 49). The ACAS is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAS will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAS will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAS is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAS will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAS cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAS when making your appointment.

Referral code

If the ACAS considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.

Not satisfied with the ACAS?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAS. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAS explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAS assessment.

Aged Care Assessment Service (ACAS)

Aged Care Assessment Service (ACAS)


Care you can see At Regis, we believe the good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our staff, clients, residents and their families for over 25 years.

With support ranging from retirement living, day therapy, home care and residential care including ageing-in-place, dementia and respite care, our broad Regis Victorian offerings go beyond specialist skills and tailored services.

We’re proud of everything we’ve achieved but we’ll never stop looking for ways to do more, because for us ‘care’ is more than just a service. It’s something we’re constantly reviewing and refining to ensure our clients and residents lead rewarding, independent lives. Call today and let’s chat about finding the best fit for you.

Call 1300 998 100 | Visit regis.com.au


REGIS VICTORIA AGED CARE RESIDENCES Alawarra Lodge Armadale Blackburn Brighton Cranbourne Dandenong North

East Malvern Fawkner Frankston Inala Lodge Macleod Milpara Lodge

Ontario Ringwood Rosebud Sandringham Shenley Manor Sunraysia

HOME CARE Eastern Metro Mildura

RETIREMENT VILLAGE Inala Village

OTHER SERVICES DAY THERAPY CENTRE Inala Village


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Residential Care flow chart Government subsidised home

OR

self-funded aged care home

If your situation is urgent then the ACAS will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAS

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURS ING HO M E   • C A RE HO ME

Veterans’ Affairs Self funded supported accommodation

• SU P P O RT ED R ES I D EN T I A L S ERV I CE • SU P P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

ACAS Aged Care Assessment Service

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT


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Aged care homes

Aged care homes

If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Service (ACAS). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAS or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAS assessment. See page 45 for information about ACAS.

The next step

After being approved by an ACAS for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them irrespective of their level of care needs, include:

Tongala and District Memorial Aged Care Service Inc RM McHale Hostel RM McHale has 42 single rooms with private ensuites and includes a secure wing for people with Dementia.

Koraleigh Nursing Home Koraleigh has 30 places and includes a wing for people with Dementia. Koraleigh has single rooms with either private or shared ensuites, and shared two bedrooms with shared ensuite.

Memorial Drive Retirement Village The village is adjacent to RM McHale and Koraleigh. It operates in accordance with the Retirement Villages Act including purchase of a life lease.

Deakin Village Deakin Village has 13 single bedroom and 2 two bedroom low rental units.

 basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs  general laundry and cleaning services

 maintenance of buildings and grounds  utilities such as electricity and water

Purdey St, Tongala, VIC 3621 Phone (03) 5859 0800 admin@tongalaagedcare.com.au


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 the provision of staff continuously on call to provide emergency assistance

 assistance with personal care such as bathing, going to the toilet, eating and dressing  assistance with mobility and communication

 assistance in obtaining specialised therapy services or a health practitioner service  meals, including special diets

 toiletry goods such as towels, washers, soap and toilet paper  support for people with cognitive impairment like dementia  social and recreational activities

Aged care homes

 rehabilitation support

Additional services as appropriate to individual care needs where a fee may apply include:  goods to assist with toileting and continence aids

 therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

 registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 215 –222 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes have live-in pets. You’ll find these C listed in the directory section of this guide, starting on pages 151 –195.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .


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RESPECT & SUPPORT PASSION COMMITMENT QUALITY AGED CARE LIVING HERITAGE CARE

Heritage Care is a leading aged care provider in Australia with homes throughout Victoria and N.S.W. We know you deserve the best and we pride ourselves in providing quality care and services for our residents. Our Mission – ‘the best … in everything we do.’ Our aged care homes are designed and maintained to the highest standards, constantly updated to maintain a contemporary environment for the care, comfort and privacy of all our residents.

CONTACT US FOR A FRIENDLY DISCUSSION 1113-1121 High Street, Armadale, Victoria, 3143 p: 03 9722 5870 | e: hello@heritagecare.com.au www.heritagecare.com.au

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C helte n ham M A N O R Gre enwo o d M A N O R

&

Let our family care for your family

Who we are

BOOK AATOUR BOOK T OUR SO WE SO WECAN CA NSHOW SHOW YOU AROUND! YOU A ROUND!

• We are a family owned business • We have proudly set the standard delivering premium care and comfort to Victorian families for over 25 years • We absolutely love what we do

Features Include

How we help you

• Fully Accredited

• We are aged care specialists who appreciate and understand the needs of the elderly • We invest in highly trained staff to ensure your family has the support, certainty and comfort they need • We pride ourselves on our quality of food, fresh produce and menu diversity

• 24 Hour Nursing Services • Large Rooms and Couples Apartments • Quality Menu Choices • Diverse Lifestyle Program

Why you would enjoy living with us

• Café Cheltenham

• You will appreciate belonging to a caring community • You can pursue your passions, with a wide range of activities to compliment your new lifestyle • You will feel confident and secure all your needs are being met • For your social enrichment we welcome your family and friends to visit anytime

• Physio Program • Theatre • Hair Salon • Facility Bus

Gre enwo o d

C helten ham

3172 617 Lower Dandenong Road, Dingley VIC 3172 Contact Sherrin Sherrin (03) (03) 9551 9551 5676 5676 Contact office@greenwoodmanor.com.au office@greenwoodmanor.com.au

10 –12 Bendigo Bendigo Street, Street, Cheltenham Cheltenham VIC VIC 3192 3192 10-12 Contact Contact Tina Tina (03) (03) 9584 9584 1111 1111 admissions@cheltenhammanor.com.au office@cheltenhammanor.com.au

DPS ID 16132

DPS ID 15569

www.greenwoodmanor.com.au

www.cheltenhammanor.com.au

MANOR

MANOR

Quality • Family • Caring


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New quality standards

On 1 July 2019, the new set of Aged Care Quality Standards came into effect. The eight new standards replaced the previous standards and will have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas:  Consumer dignity and choice  Ongoing assessment and planning with consumers  Personal care and clinical care  Organisation’s service environment  Feedback and complaints  Human resources  Organisational governance Each of the standards looks at three key aspects:  What is the outcome for the consumer  What is the expectation for the organisation  What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Charter of Rights

Supporting the new Aged Care Quality Standards is a new single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers will have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients.

Aged care homes

 Services and supports for daily living


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The new Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to:   1. Safe and high quality care and services;   2. be treated with dignity and respect;

Aged care homes

  3. have your identity, culture and diversity valued and supported;   4. live without abuse and neglect;

  5. be informed about your care and services in a way you understand;

  6. access all information about yourself, including information about your rights, care and services;   7. have control over and make choice about your care and personal and social life, including where the choices involve personal risk;

  8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions;   9. your independence;

10. be listened to and understood;

11. have a person of your choice, including an aged care advocate, support you or speak on your behalf;

12. complain free from reprisal and to have your complaints dealt with fairly and promptly; 13. personal privacy and to have your personal information protected; 14. exercise your rights without it adversely affecting the way you are treated.

By signing the Charter you acknowledge that your provider has given you information about your rights in relation to the aged care service, information about your rights under the Charter and a copy of the Charter signed by your provider.

HOLISTIC CARE THAT’S ALL ABOUT YOU Our purpose is to promote a unique experience of choice, lifestyle and belonging for all people as they age. 1300 111 227 agedcare.salvos.org.au Residential Aged Care | Retirement Living Home & Community Care | Respite and Day Care

BRA-DPS guide Nov 2019-180x90-FINAL.indd 1

11/11/19 2:09 pm


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As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still receive care and services.

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Costs for residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 117 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy.

Deloraine Aged Care is a 64-bed ageing in place family-owned residential aged care facility in the heart of Greensborough. Deloraine is spacious and tastefully decorated throughout with quality fittings and furniture.

Our location features:  Extensive leisure/lifestyle program and facility bus for outings.  Lovely gardens, balconies and courtyard areas.  Nutritious and appetising meals from our kitchen  On-site hairdressing salon  On-site laundry  Fully staffed by qualified nurses who are present 24 hours a day to provide quality care.

Whether your loved one requires permanent care, respite care or palliative care – at Deloraine you are always welcome

14 -18 Adeline St, Greensborough VIC 3088 (03) 9433 3444 enquiriesdeloraine@goldage.com.au www.goldage.com.au

Aged care costs

Complaints


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Aged care costs

This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into two parts – daily care fees and accommodation payments:

Basic Daily Fees

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the annual single basic Age Pension. This applies as the maximum Basic Daily Fee for all respite residents. It is adjusted each March and September at the same time as the Age Pension. As of July 2020, the maximum Basic Daily Fee is $52.25 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents.


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If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

Basic Daily Fees – prior to 20 March 2008

If you were a permanent resident in an aged care home, prior to 20 March 2008 (including residents on leave), you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the single basic pension, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. No one will need to pay a care fee greater than the cost of their care.

COMFORT, DIGNITY, PRIVACY Park Lane Croydon is committed to providing quality care in a supportive, safe and homelike environment while maintaining individual privacy, dignity, choice and independence.

295-299 Maroondah Hwy Croydon, Vic 3136

(03) 9726 1100 www.parklaneagedcare.com.au

In addition, an annual cap of $28,087.41 will apply to your means tested contribution to your care costs, together with a lifetime cap of $67,409.85 for means tested care fees (Rates as at July 2020). Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $171,535.20 (July 2020 prices). It is only counted in determining your ability to pay for your accommodation.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $50,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $50,500 in assets after your payment (Rates as at July 2020).

COMFORT, DIGNITY, PRIVACY Willowbrae Melton is committed to providing quality care in a supportive, safe and homelike environment while maintaining individual privacy, dignity, choice and independence.

116 Centenary Ave, Melton Vic 3337

(03) 8746 3000 www.willowbrae.com.au


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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

RAD and DAP

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 July 2020, it is 4.10 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.10% / 365 = $22.46 per day (MPIR from July 2020). Or use our easy to use fee-estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.


Aged Care designed with family in mind At Vermont Aged Care, over 35 years of experience has taught us the importance of time spent with family and friends, and how vital that is for our wellbeing. That’s why most of what we do is designed around bringing people together. Whether it’s a delicious, chef-prepared meal with the family, a trip to the shops with friends, or a touch of pampering at our in-house salon, there’s a range of activities and social events to suit everyone. With 24/7 nursing, specialist care, and visiting health professionals, you can rest assured that quality care and support is always on hand.

Social activities & events

In-house Chefs

Quality care & support

Why not book a tour and see for yourself? Call us on (03) 9873 5300 or visit vermontagedcare.com.au to find out more.


LET OUR FAMILY TAKE CARE OF YOUR FAMILY


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Applying to aged care homes As soon as you have been approved by an Aged Care Assessment Service (ACAS) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets?

It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

Waiting for residential care Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.

Applying to a home

It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive.


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Deciding on a home

From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Be aware that if you move into an aged care home that’s not your first choice, your priority on the waiting list of your preferred home will drop. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs. The following is a brief checklist:

  Is the home clean, fresh and in good repair?   Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.

  How many staff work at the home and what is the night time ratio of staff to residents?

  Is the home secure, particularly at night?   Are there keypad locks on the doors or are CCTV cameras installed?   Does the home have the provision for you to age in place and remain as your care needs increase?

  Do they offer single rooms with ensuite?   If you are looking to move into a home with your spouse, is this provision available?

  Are clothes laundered on or off site? Carewest Group has developed Allanvale Private Nursing Home into a leading family focused home.

  Does the room have access to a private phone line, internet

Relaxing courtyards, highly skilled and professional staff, you will have peace-of-mind while your loved one retains their independence, freedom and choice.

  Are the floor coverings clean and fresh, or is there an odour

Comfortably at home where the staff are committed to you • • • • •

Registered Nurse On-site 24/7 Government Funding Regular Outings, Social Events & In-house Activities Program Nutritionally Balanced Meals Prepared Using Fresh Quality Produce Services Include Physiotherapy, Speech Pathology, Dental, Hearing & more Newly completed accommodation available soon ph: (03) 9369 4122

38-40 Ascot Street Sth, Altona Meadows

email: info@carewestgroup.com.au visit: www.carewestgroup.com.au

connection or pay TV?

throughout the home?

  Is the room temperature comfortable for you, and are you able to control your own room temperature?

  What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

  Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

  Are the meals flexible and will they meet your special requirements?

  Are there spaces for you to meet with family and friends and to celebrate special events?

  If you like pets, find out if the home is pet friendly and either has pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing.


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“49 years of caring for the aged” Dorothy Impey Home is known for providing high quality care services to the elderly citizens of the Moreland Community for 49 years. The home is surrounded by beautiful landscaped gardens with some rooms taking advantage of the skyline views of Pascoe Vale South. A 24-hour nurse-call system throughout our home allows for easy access to nursing and care staff. Resident personal clothing is also laundered on-site by our staff. Meals are cooked on the premises, using locally sourced produce and catering to the needs of residents.

Our daily activities program offers a variety of activities including daily exercises, games, arts and crafts, music, outings, church services, barbecues and an Italian coffee club.

Rooms

Residents can enjoy the convenience of local businesses and public transport nearby. The Pascoe Vale RSL is just 110 metres away!

Your private ensuite consists of a shower, toilet, wash basin, large vanity cabinet with mirror and light, small radiator and motion sensor lighting for safety and convenience.

Home features   •  Undercover BBQ area   •  Raised vegetable gardens   •  Visiting hairdresser & beautician   •  Visiting Allied Health services   •  Movie projection screen   •  Coffee shop   •   Pet therapy with birds, chickens & dogs   •  In-house library services   •  Pool table

Tel: (03) 8102 2400

All rooms are large single rooms measuring 4.2m x 7.4m approximately (inc. ensuite) with floor to ceiling cupboard storage.

Room features   •  H   eight adjustable bed   •  P   rivate ensuite bathroom   •  R   adiator (bedroom & ensuite)   •  W   all Fan (bedroom)   •  S   mall personal safe   •  I  nternet, Foxtel & Telephone

connection (additional fees and charges apply to use these services)

317A O’Hea Street, Pascoe Vale South, Vic, 3044

www.dorothyimpeyhome.org.au


MELBOURNE | EAST CLARENDON GRANGE

FERNDALE GARDENS

(03) 9720 2245 40 Stud Road, Bayswater VIC 3153

(03) 9729 4699 229-239 Bayswater Road, Bayswater North VIC 3153

MELVILLE GRANGE

LANGFORD GRANGE

(03) 9768 9599 80 Melville Park Drive, Berwick VIC 3806

(03) 5995 5693 1 Residence Drive, Cranbourne East VIC 3977

ROWVILLE MANOR (03) 8799 2000 18 Le John Street, Rowville VIC 3178

MELBOURNE | WEST

Homestyle offer exceptional care and services in a homelike environment. MELBOURNE | NORTH

POINT COOK MANOR

GREEN GABLES

(03) 9394 2500 9 Hewett Drive, Point Cook VIC 3030

(03) 9401 5555 15 Coulstock Street, Epping VIC 3076

BELMONT GRANGE

SEA VIEWS MANOR

(03) 5243 8522 34-36 Church Street, Grovedale VIC 3216

(03) 5256 2866 77-83 Tareeda Way, Ocean Grove VIC 3226

GEELONG

KENSINGTON GRANGE (03) 5250 2301 1-13 Ferguson Road, Leopold VIC 3224

For over 30 years, Homestyle Aged Care Services has provided residential care homes and services in the greater Melbourne metropolitan and Geelong areas. Homestyle is a prominent owner/operator in Victoria of ten high-quality, purpose-built homes, with over 1,000 government-funded beds, which provide first rate standards of care and services to residents in a homely environment.


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Equally beneficial are outdoor areas or gardens; if relevant, check whether they are secure. Other services you may be looking for include hairdressing salon, on site cafĂŠ, a chapel or provision for church services.

Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment.

This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time. The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility. It is important that your care plan also includes holistic goals and lifestyle requirements, like your spiritual or religious needs, or social and emotional wishes. Family members and carers are welcome to assist in identifying social and care needs. This initial assessment will also include an Aged Care Funding Instrument (ACFI) evaluation undertaken by the facility staff. This evaluation is necessary so that the facility can receive adequate Government funding to meet any complex health care or daily living requirements you may have.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you.

Moving into a home

During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests.


Moving into a home

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Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins and elixirs, which are non‑prescription items, should be declared to the staff.

Think differently about aged care. We do. TLC Aged Care is the largest family owned residential aged care service provider in Victoria. Our homes provide innovative aged care in contemporary surroundings, including:

tlcagedcare.com.au

• spacious private rooms with adjoining ensuites • specially designed dementia support environments • on-site medical centres • in-house physiotherapy, dietetics and podiatry • registered nurses on-duty 24-hours a day • gymnasiums offering tailored fitness programs under the supervision of our in-house physiotherapy team • hydrotherapy pools in selected homes • private dining rooms 1300 917 222

• the opportunity to experience virtual reality in our state-of-the-art cinemas • access to a range of spacious lounges, dining rooms and activity areas • beauty salons • an exciting series of social activities tailored to our residents’ wellbeing • fully-equipped cafés where residents can relax and enjoy a complimentary beverage.


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The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.

Moving into a home

Toiletries

Welcome to Emerald Terrace Honouring a standard of excellence in Aged Care, Emerald Terrace management, along with our team of dedicated carers, provide professional and passionate care for our residents. We respect dignity in ageing in a warm homely environment, with the flexibility to cater for specific needs and requests, for clinical care, lifestyle and menu choice. We are a family oriented Aged Care facility able to cater to the needs of your loved ones with compassion and respect, with more than 20 years experience operating aged care facilities. Ideally located in the exclusive suburb of Templestowe, our facility offers wonderful views of the leafy surrounds, providing serenity and privacy for our residents. Our facility is permanently staffed to ensure our residents receive prompt and professional care 24 hours a day. Our newly extended and renovated 83 Bed Facility offers Residential, Respite and Palliative Care, embodying a home-like ambience. This exciting new state-of-the-art extension, is specifically designed to cater for singles or couples.

Emerald Terrace

1 Chivers Rd, Templestowe VIC 3106 Melway Reference: 33 J5

Contact our Admissions Officer for an appointment

Phone: (03) 9846 4900

Fax: (03) 9846 4911 E: reception@emeraldterrace.com.au


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Conversations with family and close friends about your personal and medical wishes, if you lose capacity, should be happening as early as possible. However, if you haven’t, transitioning into your new aged care facility is the perfect time to have those difficult conversations around future care and lifestyle arrangements that you may not be able to make decisions on if you lose capacity. While your family may not enjoy the conversation, it is better to be prepared than to be taken unawares by a medical emergency.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home.

Daily living

If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of this and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a few days for you to settle into your new life. Generally life in a nursing home will be easier for you, and many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved. You will benefit from receiving help with some tasks you’ve found difficult to do and you will have peace of mind that should anything happen, you will receive immediate attention and the situation will be managed well.

It’s your home

While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.


Providing personalised care at Bupa Bupa is one of Australia’s largest private providers of residential aged care.

Our Person-First approach

We embrace your individuality and work with you and your family to help you get the right care and support you need. To find your nearest Bupa Aged Care home visit bupa.com.au/aged-care or call 1300 214 983 The ability to admit new residents is dependent on availability and the specific circumstances and facilities of each Bupa Aged Care home.


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Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around.

Daily living

However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times. The important thing to remember is that by moving into a nursing home you’ll receive the help and support you need to improve your quality of life.

Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings.


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It doesn’t mean you have to take part – you still decide what you want to do.

Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Partners

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs.

Pets

While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Daily living

You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop.

Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please – visit friends, enjoy family celebrations, go shopping and even go on holiday.

Cumberland Manor Aged Care is a 74-bed residential aged care facility. It is fully accredited and has spacious individual and common living areas. We are located 13 km to the west of Melbourne CBD, 2km from Sunshine Marketplace shopping centre and in close proximity to Sunshine College and Victoria University. There is public transport directly to Highpoint Shopping Centre, Sunshine Plaza shopping centre and Sunshine Railway Station bus route 408. We take pride in maintaining a homely environment and delivering the highest quality care with our own personalised care approach. Fully trained, qualified, committed and dedicated staff provide quality care for the residents 24 hours. Cumberland Manor believes in cultural diversity and has strong community links with religious and ethnic organisations as well as local schools and tertiary education. Meals are cooked in the premises by our head chefs with a variety of fresh food selections and attention to special diets and food preferences. Services provided: l Ageing in Place, low to high level care and dementia care

l Referrals to specialist services

l Single and twin share with ensuite

l Hairdressing, massage/physiotherapy and music therapy

l 24 hour emergency call system

l Leisure and lifestyle programs

25-27 Wiltshire Street, Sunshine North VIC 3020 T: (03) 9311 7079 F: (03) 9311 7048

www.cumberlandmanor.com.au E: info@cumberlandmanor.com.au


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Many nursing homes also have special areas available for private functions – this means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home.

Resident Agreement

The 52 night rule can not be extended.

Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following:

  the policies and practices used to set your fees and charges;   the level of daily fee you’ll be asked to pay;   any extra services you’ve agreed to receive, and their costs;   any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate;

  your rights and responsibilities as a resident in your new aged care home;

  your aged care home’s responsibilities to you as a resident;   how the aged care home will deal with any complaints you, your carer, friends or family may make; and

  any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.

When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.


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Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund.

Can I change the terms of the Resident Agreement?

What if I need help understanding the agreements?

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreements offered to you are clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreements. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreements aren’t written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 131 450. TIS covers more than 100 languages and is available 24 hours a day, seven days a week, for the cost of a local call.

What if I am not able to sign the agreements?

If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Rights and responsibilities

Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

Resident Agreement

Changes can only be made to the agreement if both you and your aged care home agree. If you wish to change your agreement, you’ll have to give the home notice of your intention to do so, preferably in writing.


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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes.

Extra services

Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement. In some cases, the whole nursing home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services. Some of the extra services you might be offered include:

  A bigger room

  internet

  daily newspaper

  satellite TV

  phone

  choice of meals

  selection of beverages including wines, beer and spirits   special therapies such as massage, aromatherapy or podiatry   leisure/entertainment facilities.

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services such as entertainment or lifestyle choices for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See pages 151–195 for a list of aged care homes that offer extra services.


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Quality of Life, Quality of Care

Anzac Lodge Nursing Home

Bethel Aged Care

enquiries@anzaclodge.com.au

enquiries@bethelac.com.au

P (03) 9353 5000

Anzac Lodge offers a homely, inviting environment with a large percentage of residents from an Italian background. We have several Italian speaking staff and offer Italian meal options cooked fresh onsite by our Italian chefs.

    

Fully accredited residential aged care Registered Nurse Onsite 24/7 Caring, fully qualified staff, many of whom have been with us for more than 3 years Vibrant lifestyle programs Respite care available

P (03) 8467 2222 Bethel Aged Care is a spacious, beautifully appointed residential aged care facility with large single rooms and attached ensuites. We have a multi cultural resident and staff mix and are committed to caring for each resident as our own loved ones. Bonds / RADs are not required if confirmed by Centrelink.

   

Professionally landscaped courtyards RAI satellite TV available throughout Delicious, onsite chef prepared meals We embrace technology to provide safe, excellent resident care through electronic documentation and medication management.

We take pride in caring for your loved one in a homely environment

www.anzaclodge.com.au

www.bethelac.com.au


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Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Service (ACAS) except in emergencies. See page 45 for more information about ACAS. Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACAS. When you have received approval by the ACAS, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

For respite in a Government funded aged care home you will pay the equivalent of 85 percent of the single rate of Age Pension (called the Basic Daily Fee and currently $52.25 per day – July 2020), regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. For respite in an ‘Extra Services’ home, you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information, contact the Carer Gateway on 1800 422 737. Go to page 33 to read about respite options in your own home or community.


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For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs. For example, people who migrated from southern and eastern Europe in the 1950s and ‘60s, or from Asian countries in the 1970s and ‘80s, and who are now in need of aged and community care services, will be much more comfortable and secure receiving care from people who understand their specific cultural needs. It is expected that by 2021, more than 30 percent of Australia’s older population will have been born overseas, mostly in a non-English speaking country. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.

ISOMER at a Glance • Single rooms with full ensuites • Registered nurses 24 hours a day

ISOMER at funded a Glance • Fully rooms available

Cultural services

Meeting the needs of all cultures

Book a Tour If you or a loved one is contemplating moving into a home where all

Book a Tour

your medical and security needs are met, whilst keeping personal values and sense

Excellence is the only standard of health and personal care acceptable at ISOMER

• Qualified aged care staff • Single rooms with full ensuitesprograms • Pain management

If you or a loved one of independence, whyisnot visit us and see for

• Registered• nurses 24 hoursand a day Entertainment media rooms • Fully funded rooms available • A peaceful multicultural environment

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of independence, why not visit us please and see for experienced staff, contact us.

• Qualified aged care staff • Faith conscious

ISOMER at a Glance

• Entertainment and mediamonitoring rooms • 24/7 security • A peaceful• multicultural environment Organised in-house events and outings

your medical and security needs are met, whilst keeping personal values tour and sense To book a personal with one of our yourself what we have to offer.

(03) 9752 9455

To book a personal tour with one of our • Single rooms with ensuites experienced staff, please contact us. info@isomer.com.au • Full time chef and meal staff with aviary views • Seated courtyard • Fully funded rooms available • 24/7 security monitoring (03) 9752 9455 • Organised in-house eventsaged and outings • Qualified care staff • Gardens and lawn walks info@isomer.com.au • Pain management programs Our Staff • Seated courtyard with aviary views • Entertainment and media rooms Staff are trained to provide quality care to meet your individual needs. Health and personal care •A peaceful multicultural environment Our Staff is provided 24 hours a day, 7 days a week. • Faith conscious Staff are trained to provide quality care to meet • Qualified nurses • Full time chef and meal staff your individual needs.carers Health and personal care • Personal • 24/7 security monitoring is provided hours a day, 7 days a week. •24 Pharmacist support • Physiotherapist in-house events and outings • Organised • Qualified nurses 1273 Wellington Road • Speech therapist 1273Lysterfield Wellington Victoria Road, 3156 • Personal • carers Gardens • Podiatrist and lawn walks Lysterfield Phone (03) 9752 9455 Fax (03) 9752 9055 • Pharmacist support • Occupational therapist • Seated courtyard with aviary views Victoria 3156 • Physiotherapist • Faith conscious • Gardens and lawn walks

• Dietician • Speech therapist • Podiatrist

• Occupational therapist • Dietician

Supported by the Islamic Society of Melbourne Eastern Regions Supported by the Islamic Society of Melbourne Eastern Regions

www.isomer.com.au

1273 Wellington Road Lysterfield Victoria 3156

Phone (03) 9752 9455 Fax (03) 9752 9055

Ph (03) 9752 9455 www.isomer.com.au Fax (03) 9752 9055

www.isomer.com.au


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It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years.

A growing focus

Meeting the needs of the nation’s older people from Culturally and Linguistically Diverse (CALD) backgrounds has been a growing focus of the Australian Government. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience.

Cultural services

Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives specific to CALD elders and their care.

Some of the government-led initiatives recently introduced with the aim of providing better care to CALD Australians, and thus bettering their ageing experience, have been the CALD Aged Care Strategy Review (2017) and a series of dementia films and a mobile app for CALD seniors and their families to “cut through communication and cultural challenges” to help reduce the delay in diagnosis seen in CALD seniors, and to lift awareness in familiar languages.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to:

  Enhance the quality of care provided to residents from CALD backgrounds in residential aged care facilities

  Promote and facilitate access to residential aged care facilities for people from CALD backgrounds

  Enable residents to observe religious, spiritual, cultural and personally significant events

  Improve communication between staff and residents   Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences

  Provide social and activity programs that appropriately cater for the needs and interests of CALD residents.

Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.


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Partners in Culturally Appropriate Care

Cultural services

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in:

 More aged care service providers delivering culturally appropriate care to older CALD people  Better access for older CALD people to culturally appropriate residential and community care services

 Older CALD people having a greater capacity to make informed decisions about residential and community based aged care.

Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care. Call 03 8823 7979 to find out more about PICAC across Victoria.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English. Patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans.

Care that speaks to

Feel at home with TTHA

When you walk into TTHA you instantly feel at home. Our community approach to living defines the care and choice we offer, while understanding your history, culture and background. Located in Bayswater with stunning views to the Dandenongs, our new Sarona Wing, offers generous sized rooms with more space for luxurious living, there is a variety of lifestyle activities and catering choices to meet all individual needs. We Offer: • • • • • •

Independent Living Units adjacent to the home Permanent Care Respite Care Dementia Care Palliative Care Home Care

Speak to us today: Call: (03) 8720 1333 Email: ttha@ttha.org.au

Visit: ttha.org.au 31 - 41 Elizabeth St Bayswater VIC 3153

Residential Aged Care


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Cultural services

They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. Language assistance will ideally be provided by a professionally trained medical interpreter, but can also come from multilingual staff, family or friends. By understanding the benefits of an interpreting service, healthcare professionals may help facilitate culturally competent care. It is vital staff in the aged and community care sector also have sufficient awareness and understanding of the needs of patients from diverse cultural groups, and what constitutes an effective culturally appropriate service. Health professionals are encouraged to ensure all health and personal care plans and reviews identify and support the cultural, linguistic and spiritual needs of care recipients. The use of professional interpreting services when health and personal care plans are developed and reviewed may also be valuable. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50. See pages 215 –222 for a list of aged care homes and home care package providers in Victoria who can meet the needs of people from a range of cultures.

. T I . S A . CO e r a C d Age s e c i v r e S We are proud to provide a vast range of services tailored to our aged: • In-home support services to enable them to continue living independently in the community • Social Support Groups offering socialisation with their peers within a safe and supported environment • A friendly visitation service by trained Italian-speaking volunteers at home or in residential care facilities

Our professional, experienced and qualified Italian-speaking staff come from the very same background as your loved ones and possess a unique understanding of their cultural needs. For further information on how we can assist you, call: 03 9349 9000 Or email us at: agedcareenquiries@coasit.com.au Also visit our website www.coasit.com.au


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Frequently asked questions about moving into an aged care home . . . Making the transition to residential aged care can be daunting and a life‑changing experience.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network or financial status. Common reasons for making the move from home to a nursing home can be:

  Unsuitable personal care in your own home – this can mean that

you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends.

  After a crisis – whether it be a fall or medical episode, a crisis of any kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

  Temporary respite or short-term recovery – access respite in a

nursing home when your carer is away, for a period of time or while you recover from surgery, before moving back into your own home after you have fully recovered.

Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit, inspect, and talk to people at the nursing home you are considering.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home.

‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home – ranging from sourcing other people’s personal experiences, right through to experiencing it for yourself.

Frequently asked questions

It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.


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Some of the best ways that you can get an idea on the quality of a nursing home is by:

  Speaking to people living in the home – if you are visiting or on a tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

  Register for respite – booking yourself in for some respite in a nursing home is a great way to get a feel for a place and the people within it.

  Look to the Aged Care Quality and Safety Commission – this

Frequently asked questions

governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

 Consumer ratings – on our website AgedCareGuide.com.au we have launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want, or need. However, you may have to leave a facility sooner than expected if you require additional nursing support, or if your current home cannot provide the services you need.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’.

While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments.

The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Under what circumstances can I leave my current aged care home to move to another?

You may wish to leave your current aged care home to move to another if:

  you have been accepted to another aged care home which may better suit your health care needs; or

  if you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if:

  they are closing;   they can’t provide the type of accommodation and care you need;   you haven’t paid your fees within 42 days after they fall due, for reasons within your control; or

  if you intentionally cause serious damage to the aged care home or to another resident or employees.


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With Benetas we can be ourselves

1300 23 63 82

benetas.com.au

Aged Care · Home Care · Health Care · Retirement Living

Ask PAT Our Positive Ageing Tool, commonly known as PAT is here to help you stay healthier and independent for longer. PAT’s quick two-minute Health Check is designed to support you to monitor your ageing journey and helps to detect and prevent early signs of frailty.

Ask PAT to check your health today at benetas.com.au.

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was just as worried as you are.

Choosing the next step in life is scary. It can be overwhelming when you’re about to leave everything familiar behind. Sales people are telling you about how great their food is. What wonderful hotel services they have. How new and shiny their rooms are. And you’re thinking “these should be my basic rights!” What really matters, is that you feel you are still going to live a meaningful life.

Choice and relationships are at the core of this. Because when you can trust the people around you, and feel comfortable to be yourself, when you can choose what a meaningful life looks like, and be supported to live it, that’s when you’ll feel at home. That’s why at St Vincent’s, residents aren’t a checklist. We aren’t just providing a service... We are looking after family. Family like Mary.

Find out how St Vincent’s is changing aged care. Phone: 1800 778 767 VICTORIA LOCATIONS

MELBOURNE

Eltham | Hawthorn | Werribee


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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

  Is the provider for-profit or not-for-profit, church or charity based?   Do the owners/directors of the company have a health and/or aged care background?

  When was the last time a complaint was made to the provider, what about and how was it dealt with?

  Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

  Does the home look and smell fresh and clean, and is it in good repair?

  Are the carpets and floor coverings clean?   Is the inside temperature comfortable?   Does the home meet safety regulations?   Is there good and clear signage throughout the facility?   Are there secure and interesting outdoor areas?   Are there spaces and activities to support people living with special needs, such as dementia?

  Do the residents appear clean and neat?   Can you stay in the facility if your needs change?

The staff

  Are the staff friendly and welcoming?   Does the staff provide clear answers to your questions?   What is the mood of interaction between staff and residents?   Do staff look like they take their time with residents to give them personal attention?

  What is the ratio of nurses/care workers to residents on weekdays, weekends and at night-time?

Aged care checklist

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.


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The room

  Is it a single or shared room?   Is the room you’re shown the actual room you’ll be moving into or is it for display only?

  Does the room have an ensuite or are the bathrooms shared?   Are there provisions for married couples?   How is the room allocation determined?   Is there access to a private phone line, internet connection or pay TV?

  How is the heating/cooling controlled?   What personal effects and furnishings can you bring to the home?   Are there provisions for safe storage of personal items?   Are there easily accessible alarm buttons in the room and

Aged care checklist

how many?

  Are staff respecting resident’s privacy – do they knock before entering a resident’s room?

Day to day living

  Are there areas for families and friends to meet and celebrate special events?

  Can family and friends take part in activities?   Are meals cooked on site or delivered?   Are menus flexible and able to meet special requirements?   What types of individual and group activities are offered and how often?

  Are there activities that include cultural and spiritual preferences?   Are there any activities organised together with the local community?

  What special events are celebrated?   Does the facility have pets on site or offer a pet visitation program?

Health and personal care

  Is there a GP on site or can you continue to see a Physician of your choice?

  How do staff administer and monitor resident’s medicine intake?   How are medical emergencies handled?   What other services such as speech therapy and occupational therapy are available on site

  Is there a dietitian or nutritionist part of the care team?   Does the facility have a wellness program?   How does the facility deal with end-of-life/palliative care?   Are any provisions – such as continence pads – rationed?

Financial

  What are my payment options?   What is the breakdown of the payable fees?   Can you negotiate on the fees and how they are paid?


Residential Aged Care

Now mum’s receiving care, she’s improving every day.

When it comes to aged care at VMCH, we are guided by you. There’s no one size fits all approach here! Everything from our exceptional care, nutritious and tasty meals, motivating lifestyle programs and pastoral care services are tailored to your needs and preferences.

1300 698 624

Bacchus Marsh | Balwyn | Berwick | Bundoora | Clayton | Mulgrave Pakenham | Sunshine North | Torquay | Ferntree Gully | Wantirna.

vmch.com.au


Making every day the best it can be www.allity.com.au

Welcome to Allity Aged Care We are a network of 44 Homes located across Victoria, New South Wales, Queensland and South Australia. The collective experience of our local and national staff and management teams make us one of the most respected and established providers within the Australian aged care industry. We are committed to making every day the best it can be for everyone around us. This is all encompassing; in the way we provide individualised support for our residents’ ongoing health and wellness; the development of our staff and in our focus on building strong community networks. Proud to be called home – every Allity Home is exactly what the name implies – a place where our residents can continue to share every day experiences with their families, make it their own and maintain active and rewarding lifestyles in a meaningful way. When life’s day-to-day tasks become increasingly challenging, we have the expertise to help you or a family member make informed choices that best suits each individual’s circumstances. Whether the need is short-term assistance or long-term care, we look forward to providing you with the guidance and forward planning to make the transition to care with confidence.

www.allity.com.au

Avonlea Aged Care

3–7 Patty St, Mentone (03) 9545 4800 Located in the picturesque sea-side suburb of Mentone, Avonlea offers modern and comfortable accommodation and peaceful gardens within a friendly community atmosphere.

Bayside Aged Care

5 McDonald St, Mordialloc (03) 8543 3100 Located close to the beach, Bayside specialises in dementia care. Residents enjoy the privacy and security of their own bedroom and ensuite in a warm, family atmosphere.

Camberwell Green Aged Care 12–14 Hunter Rd, Camberwell (03) 9888 6133

This newly renovated Signature class Home offers aspirational lifestyle and quality services of residential aged care in a small boutique apartment-style environment.


Claremont Terrace Aged Care

Montclaire Aged Care

This newly-renovated Home offers unique and stylish apartments with access to gardens, courtyards and balconies. The Home is known for its exceptional dining experiences, offering choices like no other.

Located in Brighton, this heritage listed Home is unique, offering elegant private single and couples rooms with ensuites. This Extra Service Home provides peaceful garden courtyards and a variety of intimate sitting areas.

Glendale Aged Care

Princeton View Aged Care

Glendale offers specialist care for people living with dementia. The Home is unique in its architectural style offering the privacy of generous apartments with ensuite bathrooms.

Princeton View combines the beautiful architecture of the old, in a modern living environment. The Home offers private rooms with ensuites and secure gardens with grand heritage ambience.

231 McKinnon Rd, McKinnon (03) 9964 9000

265 Heaths Rd, Werribee (03) 8742 8888

18 Montclair Ave, Brighton (03) 9596 8858

29 Heathfield Rd, Brighton East (03) 8591 0200

Greenview Aged Care

Riddell Gardens Aged Care

Located in Donvale, Greenview is a Signature class Home. Newly renovated, the Home offers elegant private suites and a selection of social spaces to enjoy with family and friends.

Riddell Gardens in Sunbury has an atmosphere of traditional country charm offering large single rooms with ensuites. Residents can relax and enjoy the peaceful enclosed courtyard abundant with flora and fauna.

Highwood Court Aged Care

Riverwood Aged Care

Located in Burwood, Highwood Court provides comfort and quality care in a home-like environment. The Home offers the benefits of an environment which ably supports ‘Ageing in Place’.

Country comfort and city style with the convenience of shopping centres and services close by, the Home provides a warm and welcoming environment where family and friends are an integral part of the Home’s special community.

Lexington Gardens Aged Care

Tannoch Brae Aged Care

Lexington Gardens offers private bedrooms with ensuite bathrooms, peaceful courtyards and quiet sitting areas. The Home offers the benefits of an environment which ably supports ‘Ageing in Place’.

Located in St Albans Park, Tannoch Brae offers a home-like environment with quiet, spacious rooms with ensuites. The Home offers the benefits of an environment which ably supports ‘Ageing in Place’.

Lilydale Aged Care

Templestowe Manor Independent Living and Aged Care

33–37 Mitcham Rd, Donvale (03) 8841 0800

359 Warrigal Rd, Burwood (03) 8831 0500

18 Villa Rd, Springvale (03) 9574 6699

475 Swansea Rd, Lilydale (03) 9739 3300 Located on the picturesque shores of Lillydale Lake, the newly refurbished state-of-the-art Home offers single rooms with ensuites in elegant and relaxed surroundings.

Medina Manor Aged Care 200A Smith St, Thornbury (03) 9290 6400

Medina Manor is located in Thornbury and specialises in caring for people living with dementia. With large private rooms with ensuites, the Home offers the benefits of an environment which ably supports ‘Ageing in Place’.

www.allity.com.au

Corner Spavin Dr & Riddell Rd, Sunbury (03) 9218 5200

990 Padman Drive, West Albury (02) 6023 9700

46 Aldershot Rd, St Albans Park (03) 5248 5814

410–418 Thompsons Rd, Lower Templestowe (03) 9850 8877

Located in leafy Lower Templestowe, the Home offers elegant Independent Living and Aged Care. Accommodation includes single and couples rooms and apartments all with ensuites. Trevi Court Aged Care 95 Bulla Rd, Essendon (03) 9374 3500 Located in Essendon, Trevi Court provides spacious private rooms with ensuites and peaceful courtyards. The Home offers the benefits of an environment which ably supports ‘Ageing in Place’.


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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.

Aboriginal and Torres Strait Islander (ATSI)

Special needs groups

The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See pages 215 –222 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.

Care leavers

A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse (CALD) people Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities or meeting spiritual needs.

To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 215 -222 for a list of culturally appropriate homes and services.

Disability

In Australia one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.


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Financially disadvantaged

If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.

Homeless

If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues. The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.

LGBTIQ

Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians. It is designed, not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people. The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery. The program provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs. On pages 215 –222 you’ll find a list of homes and services providing LGBTIQ appropriate services.

Rural & Regional clients

If you live in a rural or regional area it may be harder to access the aged care services that you need. Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

Veterans

Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions. For more information contact the Department of Veterans’ Affairs on 133 254 or visit www.dva.gov.au .

At Lifeview we believe in reducing the barriers to care – it’s about quality of life. Lifeview homes are Rainbow Tick accredited and inclusive for all – everyone is free to age with grace, dignity, choice and without fear of discrimination. Our compassionate, educated staff offer specialist care for all residents including those from the LGBTI community. With award winning lifestyle and hospitality programs we pride ourselves on living life to the fullest.

Victorian locations:

Chelsea, Cranbourne, Emerald and Wheelers Hill. To find out more or to book a tour of one of our homes call us on 1800 LIFEVIEW or visit www.lifeview.com.au


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Supported Residential Services

SRS

Supported Residential Services (SRS) are generally private businesses that provide accommodation and care for residents similar to residential aged care but on a fee basis. They are not funded by the Australian Government and therefore not governed by the Aged Care Act of 1997. This also means you don’t need an Aged Care Assessment Service (ACAS) assessment to access care in an SRS. They must, however, be registered with the Victorian Government and are monitored to ensure they provide certain standards of care and accommodation. SRS are private low level category aged care homes providing the same services as government funded homes but without the requirement of accommodation payments. They range from small sites accommodating as few as five people to larger facilities with up to 80 residents. The care they provide usually includes assistance with:

  showering

  dressing

  personal hygiene

  meals and medication

  toileting

  as well as physical and emotional support.

Some SRS also provide nursing or allied health services.

WE CARE Sunnyhurst Gardens SRS, nestled in the beautiful bayside suburb of Brighton is a boutique special care facility that prides itself on quality, comfort and care. Our facility provides residents with the individual attention they need.

WE PROVIDE

WHY CHOOSE SUNNYHURST? Family owned and operated with over 35 years experience Our residents, old and young are truly a part of our family We are blessed with residents who have lived with us for over 25 years Highly experienced and specialised care across a wide array of medical conditions such as parkinson's, dementia, stroke, diabetes and acquired brain injury We provide a home like environment to liberate our residents with personalised care

Private rooms with ensuite Specialised care 24/7 Independent living available Hospital step down Apartments available Couples welcome Permanent and respite options No bond required

CONTACT US

29-31 Union St Brighton East 3187 (03) 9596 4040 0418 174 102 info@sunnyhurstgardens.com.au www.sunnyhurstgardens.com.au

SUNNYHURST G A R D E N S A G E D

C A R E

C O M M U N I T Y


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The fees, standards and services provided by SRS varies, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services. There must be at least one staff member for every 30 residents, extra staff to provide adequate levels of care for residents, and sufficient staff (at least one) on site overnight to respond to residents’ care needs and to ensure the safety of residents. SRS are able to set their own fees and charges. The range of fees can be anywhere from about 85 percent of the pension up to $1,000 per week or more. Before choosing an SRS, make sure you understand all the fees and charges that apply.

What services are available?

While SRS do not receive direct government funding, you may be able to access some government funded services and community services. These services may include home nursing, allied health, social or mental health support, disability services or services through the Department of Veterans’ Affairs. You will not be eligible for home support services that are already provided by the SRS, such as delivered meals, home care, home maintenance and personal care. The SRS manager or personal care coordinator will know how to access any additional services or you can ask your local council or community health service.

Respite

Most SRS provide respite care and while they charge for respite they do not require a formal Government assessment by the Aged Care Assessment Service (ACAS). The Department of Veterans’ Affairs (DVA) provides its gold and white card holders who have been assessed through its Veterans’ Home Care program with 28 days of respite per annum in an SRS. The DVA also covers the full cost for convalescent care, short term care recovery care, at an SRS. Up to three weeks convalescent care per annum is available after a hospital stay. Other Victorian community services may provide full or partial funding for respite at an SRS. Ask your SRS manager or care coordinator for more information.

What should I look for in an SRS? A good SRS:

  Provides for your needs   Respects your individuality and promotes independence   Provides a supportive environment for you and your family and friends

  Invites input from you, your family and friends about the care and services you receive

  Uses current practices to care for and support you

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Costs

All fees and charges you have to pay, as well as how any changes to fees and charges will be conveyed to you, must be included in your residential and services agreement. Costs can vary greatly, depending on the standard of accommodation, whether you have a single or shared room, and the services you need.

Supported Residential Services

However, there are limits on fees and charges. The only fees and charges an SRS can ask you to pay are:

  Fees for accommodation and personal support services – these are not set by the Government and can range from most or all of your pension plus rent assistance per week to $1,000 or more per week.

  Security deposits – these cover any damage by you or your visitors, or unpaid fees. The most that can be charged is one month’s fees.

  Fees in advance – these are payments made before due date but the

most the proprietor can accept is the equivalent of one month’s fees.

  Reservation fees – this might be charged if you wish a proprietor to

keep a place for you in the SRS until you move in, but it can’t be more than two weeks’ fees. If you are charged a reservation fee and move in, this amount must be deducted from the fees you would otherwise have to pay. If you don’t move in, you may lose the money, so be sure to check the SRS refund policy before you pay.

  An establishment fee – covers the cost of assessing your needs and

setting up your support plan and can’t be more than two weeks’ fees.

  Items or services purchased at the SRS – some SRS charge a single fee to cover all your needs and others will charge a basic fee and you pay for optional extras like hairdressing.

Refund of fees

Some fees and charges may be refundable for example if you leave the SRS, all or part of your security deposit may be refundable depending on whether you need to pay for any damages caused. Check the SRS’ refund policy in your residential and services agreement.

Residential agreement

Your residential and services agreement must be prepared and given to you within 48 hours upon agreeing to move into an SRS. Prepared in consultation with the resident and, where appropriate, a relative or guardian, this document is an agreement between the resident and the proprietor outlining the services, fees and conditions applying.

Support plan

Your resident support plan identifies your health, personal support and social and emotional support needs and the services that the SRS will provide to help meet those needs. It provides details on any health conditions and dietary needs you have, your medications, regular health appointments you attend, assistance you need with daily tasks as well as social activities you would like to be involved in.


Serving the community for over 40 years

Trinity Manor is a unique, family owned aged community that offers Quality Permanent and Respite care. The Trinity team are available to assist 24 hours a day in a comfortable and relaxed environment. Our core purpose is to promote an Elder-Centred Community where variety, spontaneity and companionship are used to promote an enriched life for every person at Trinity Manor. BALWYN

GREENSBOROUGH

BURWOOD

A 77 bed home with newly refurbished rooms situated in the leafy suburbs of Deepdene and Balwyn. We offer Ageing in Place and have a designated memory support area. This is an Extra Service home which has single rooms with ensuites as well as large apartment style suites. We offer quality nursing care, regular, permanent staff, choices of meals/beverages and an extensive lifestyle program. This site is also pet friendly.

An elegant and contemporary 112 bed home with large rooms, beautiful views, Ageing in Place and a designated memory support area. Trinity Greensborough has single rooms with ensuites as well as large apartment style suites with sweeping skyline views. We offer quality nursing care, reliable permanent, regular staff, choices of meals/beverages and an extensive lifestyle program. This site is pet friendly and offers Additional Services. Also caters for Supported residents.

A 45 bed home which offers Ageing In Place. We offer affordable rooms (also caters for supported residents), quality nursing care, reliable regular staff and a fun filled lifestyle program. This site is also pet friendly.

&

RESPITE PERMANENT CARE T 03 9091 5200 www.trinitycare.com.au BALWYN | BURWOOD | GREENSBOROUGH

PLACES NOW AVAILABLE


W E L C O M E TO A G E D C A R E F RO M T H E H E A RT When you step foot inside Nazareth House, you enter a unique world of warmth and belonging. At Nazareth, we have been providing residential aged care for over a hundred years. Driven by the mission of the Sisters of Nazareth, we understand the needs of the elderly: to be respected, treated with dignity and cared for with comfort and love. To us, care is more than just a job: it’s a vocation. Our sisters live on-site at Nazareth House and, with our broader team, provide dedicated support for our residents and their families. We endeavour to achieve consistency of care with the same nurse and carer looking after each resident, as this improves their emotional wellbeing.

Please feel free to call and arrange a tour.

CARE FROM THE HEART: • Individual care plan, unique to the needs of each person • Clinical, social, emotional & spiritual support provided • Mass held daily & regular services for other denominations • Dedicated dementia unit at all of our Australian Houses • Our sisters are always available to provide palliative care • Respite care available

Nazareth House Ballarat, 218 Mill Street, Ballarat VIC 3350. Phone: 03 5329 5100 Nazareth House Camberwell, 16 Cornell Street, Middle Camberwell VIC 3124. Phone: 03 9830 5022


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There are two types of support plans:

  Interim support plan which must be prepared within 48 hours of moving into the SRS.

  Ongoing support plan which must be prepared within 28 days of

moving in. This will be updated at least every six months or sooner if your health or support needs change.

Information for prospective residents

  type of services provided   objectives and philosophies of the service   the number of residents at the service   goods and services offered to residents and the costs of these   how and when changes to services, fees and charges will be notified   services available to residents from outside the SRS   times of routines, such as meal times   complaints procedures   options for managing resident’s financial and legal affairs Source: Victorian Government, Department of Health and Human Services. For more information visit www.health.vic.gov.au

24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages, with home care services offered in the comfort of your own self-contained home in the village.

No asset-testing or ACAS assessments

Acquiring one of these homes, which is non Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing.

Supported living

SRS are required by regulation to give you written information when you enquire about their services, including:



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There is also no need for an assessment by the Aged Care Assessment Service (ACAS) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away. If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including:

  regular health checks

Supported living

  medication management   wound and skin care   special treatment regimens   palliative in home care   nutrition monitoring   illness prevention   education and wellness programs   pharmaceutical support   medication reminders

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities. Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities. If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities? Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel.


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Food and health is also a major determining factor in the supported living community you choose to reside at.  Is the food appealing?  Do you have the option of eating in your room?  What kinds of foods are served?  Is it nutritious and appetising?  Are there different food options available?  How are health problems handled?  How does the community handle both emergency and non‑emergency problems?  If you develop a medical condition, will you be able to remain at the community?  At what point would you be required to move elsewhere for medical care?

It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Supported living

Before coming to a decision, ask the following questions:

Display suite, 605 Camberwell Road Camberwell. Apartments, 14 Elizabeth Street Glen Iris.

Apartments with service for the independently minded Morgan Glen Iris offers a new form of seniors’ living with all the support and care that most people will ever need. Live in your own brand new, private apartment with domestic and hospitality services as standard, and first-class support and care on hand. At Morgan Glen Iris, live with independence and dignity, while enjoying magnificent shared spaces, the company of others and the things that matter most to you.

Call 1300 667 444 to book your appointment or visit morgangleniris.com.au


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Retirement living and your choices

Retirement living

If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village. Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, and want to maintain their independence.

Independent living

Independent Living Units (ILUs), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care.


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While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Retirement living

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 19 to read more about the Home Care Packages or page 49 for information about aged care homes.

Types of villages

There are two types of retirement villages:

  Resident funded village   Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus. The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

AdventCare is a caring and well-respected Aged Care Organisation that is guided by Christian values of the Seventh-day Adventist Church, catering for people from all backgrounds. We provide excellent care and outstanding services within a homely environment. AdventCare Aged Care Homes and Independent Living Units (ILUs) are all close to public transport, shops and schools. We offer; Individual Rooms with ensuites, freshly cooked meals, vegetable gardens, Church services, activities, bus outings, shopping trips, just to name a few. Excellent care andAdventCare outstandingisservices a place to truly be yourself and to call home.

within a Christian environment

Excellent care and outstanding services within a Christian environment At AdventCare, we recognise that making a decision to live in an aged care home or retirement village unit is not an easy one.

Our friendly and professional team is committed in supporting you to make your move. At our homes and villages, you can be assured of excellent care and outstanding services. At AdventCare we are guided by the Christian values of the Seventh day Adventist Church

• • • • •

Bus outings Shopping trips Men’s workshop Therapy room Choice of lifestyle activities throughout the day • Trained nurses on site • In house Chaplains • Church services

• • • •

Worships Programs Freshly cooked meals On site kiosk School children visiting programs • Vegetable gardens • Individual rooms with en-suites • A place to truly be yourself

Accommodation options we offer: • Independent living units • Residential Aged Care • Respite Care • Rental Units

• Dementia Care • Palliative Care

Vacancies are available in all types of accommodation options:

For more more details, visit our website at www.adventcare.org.au

• Independent living units • Rental Units • Low Care • High Care • Respite Care

AdventCare Whitehorse

For further information on our outstanding, caring facilities contact AdventCare:

AdventCare Homes and Villages are strategically located across Victoria in:

163-165 Central Road, Nunawading VIC 3131 • Nu Nawadi Ng T: 1300 128 628 • Be Ndigo E: whitehorse@adventcare.org.au P: 03 9259 2000 W: www.adventcare.org.au E: info@adventcare.org.au

AdventCare Yarra Ranges 5 Woods Point Road, Warburton VIC 3799 E: yarra.ranges@adventcare.org.au P: 03 5966 4420

• war Bur ToN

AdventCare Independent Living Units (ILUs) Situated at Nunawading, Bendigo and Warburton Contact: ILU Manager E: units@adventcare.org.au P: 03 9259 2106


Living well with choice and peace of mind


Care and support tailored just for you with Uniting AgeWell Help at home Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing Remain connected with social groups, outings, and carer services

Independent living Maintain an independent lifestyle in one of our vibrant retirement living communities

Residential care Specialist 24/7 care and support, including dementia and palliative care, within a safe and caring community

4686

With services across Victoria, Uniting AgeWell’s expert, caring team can help you find the right services to meet your needs.

unitingagewell.org

1300 783 435


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Retirement living

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements. Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price.

Thinking about the future?

Whether you’re looking for a loved one or for yourself, we can answer your needs!

Parkglen Retirement Community is a friendly, well established retirement village situated in Keysborough, near Dandenong, Melbourne. With beautifully stylish independent living units, you’ll find a home here to suit your every need. Set over eight acres of superbly landscaped gardens, residents can enjoy the scenery, all with exterior home maintenance and gardening taken care of. A grand Oak tree, originally planted when Parkglen was built stands at the centre offering shade with dappled sunlight and is surrounded by sunny private spaces where residents can relax. Residents can join in a host of activities on offer in the community centre, as well as having their privacy respected. With everything taken care of, new friendships and hobbies have time to flourish and grow. At the centre of the Parkglen village, nestled around all the facilities and community centre are our bright and calming apartments for assisted care living.

All apartments are spacious, feature private ensuites and have pleasant garden views. You live privately in your apartment but receive the benefit of hotel-style services including 3 nutritious daily meals prepared by our in-house chef and weekly house-keeping. At Parkglen we offer Short and long term Term Respite. We have a recent refurbishment of single and double Respite rooms. We offer a minimum of four days to eight weeks and longer stays as required, we do not offer weekend Respite or emergency respite and 24 hours notice is required for cancellation of booking. Services include, laundry, housekeeping, 3 meals a day, 24/7 Patient Care Attendant via emergency pagers. Assistance with medication if required. Supervision and prompting of personal care. Our Respite is considered low supported care whilst promoting independence, however an assessment on interview with our Community manager is required to ensure we can meet all of our clients needs. We do offer Fee for service for services ie shopping assistance or transport. No ACAS approval required.


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In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village.

Superior Quality Home & Services

for the aged

Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

We genuinely care, and you will know the difference as soon as you walk in the door.

What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Our goal is to create as much of a home-like environment as possible.

As a modestly sized home with 24 hour care, we can be attentive to the individual needs of each and every resident who chooses to make Greenslopes their home.

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Purpose designed & built facility featuring: Beautiful single and double suites Some opening onto private courtyard Elegant decor and furnishings Onsite hairdressing salon Overlooking parkland Home like environment Extensive activity program options Meals prepared fresh 5-Star rated kitchen All services provided Respite and long term care available Ageing in place

236 Greenslopes Drive Lower Templestowe VIC 3107 management@greenslopesretirement.com.au

www.greenslopesretirement.com.au

Tel : (03) 9852 1800


This is Nancy, our resident roadie. She toured Europe with her son’s band Bjorn Again and was famously credited as ‘tour mum’ on an album. Nancy is just one member of Japara’s growing aged care family. She knows how it feels to have individuality celebrated and respected – whether it’s her likes and dislikes, passions and skills, family relationships or life experiences. Respect for the individual guides every aspect of aged care living at Japara – from the variety of room types you can choose from, to the superior care you get with more qualified nurses on staff. Our approach is as unique as you are – we listen and learn too – and it’s one we’re building on to make sure you get the very best of care.

Roadie. Find a Japara care home near you: Melbourne Metro Brighton Windsor Yarraville

Melbourne North Doncaster East* Lower Plenty Rosanna Sunbury

* Retirement living on site.

Melbourne South

Bonbeach Capel Sound Carrum Downs Dandenong Endeavour Hills Glen Waverley Hallam Mount Eliza Mount Waverley Narre Warren North Rye Springvale Springvale South

Western Victoria Anglesea Ballarat Bendigo Colac* Grovedale* Norlane St Albans Park Torquay Wendouree

Eastern Victoria

Lakes Entrance Mirboo North Newborough

Learn more: Call 1800 52 72 72 or visit japara.com.au


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Finding the right village

When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider:

  Finances: Know your budget, what you can afford and what other

ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one.

  Support: One of the attractions of a retirement village is the peace

of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance.

  Location: When looking at locations, you may want to consider

whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.

  Amenities: Villages now offer a massive range of amenities including

libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs.

  Other accommodation: Your or your partner’s needs may change

in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs have might change, you can still live in the same community.

Choosing a village

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions. Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle and are based upon courtesy and a mutual understanding between residents and management.

Retirement living

  Lifestyle: Think carefully about how you spend your time now and


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Life in a village

Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose. Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner. While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Independence

Retirement living

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 15.

Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer. Depending on the village, some of these activities may include exercise classes, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups, plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.

Before signing on the ‘dotted line’. . . 

The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’. Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign. There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want. Don’t rush into making a commitment and seek expert advice and answers to all of your questions. Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 199 –200 for a list of retirement accommodation options.


Caring as only a family can.

With our our six six beautiful beautifullocations locationsacross across Victoria, we we welcome welcomeyou youto tocome comeand and meet our friendly, friendly,caring caringstaff staffand andtake take meet our a personal guided guidedtour. tour. a personal At At McKenzie McKenzie we we know knowhow howmuch muchititmatters mattersthat thatyou youfeel feel comfortable, can enjoy your own space and have your comfortable, can enjoy your own space and have your treasured treasured belongings belongings around aroundyou. you.Also Alsothat thatyou youreceive receive all the care you need. As an Australian, family-owned all the care you need. As an Australian, family-ownedaged care McKenzie createscreates environments that really agedgroup, care group, McKenzie environments thatfeel like home. With a range of arooms, plenty of choice really feel like home. With rangethere’s of rooms, there’s for you or your loved one. plenty of choice for you or your loved one.

Call now for more information: Call now for more information:

1300 899 222 | mckenzieacg.com 1300 899 222 | mckenzieacg.com

Lynbrook Park Lynbrook Lynbrook Park Lynbrook Rosebrook Rosebud Rosebrook Rosebud The Ashley Reservoir The Ashley Reservoir Sutton Park Melton South Sutton Park Melton South Charlesbrook Templestowe Charlesbrook Templestowe Newmans Newmansononthe thePark ParkTemplestowe Templestowe


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Placement consultants

A placement consultant makes your job much easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up to date.

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VICTORIA 2020

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transitioning life changes aged care support and information

• minimise the stress on family relationships Provides: personalised care, support, advice and information to Judy andthe Georgie of moveU can help you: navigate aged care in a truly client centred way. Georgie Landau: 0412 247 system, 453

Humanises: • or someone you love find suitable housing solutions Judy Warren: 0411 185 the757 placement process. Email: info@moveubytlc.com.au Reduces: • reduce the anxiety associated with the move fear and anxiety associated with placement. transitioning life changes Liaises: • minimise the stress on family relationships communicates and arranges site visits to appropriate

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aged care support and information

facilities. Accompanying you on this journey.

Georgie Landau: 0412 247 453 www.moveubytlc.com.au Supports: holding your hand from initial meeting, to being a friendly Judy Warren: 0411 757 185

move

face as you enter the Aged Care Home. We will assist with set up of the room, and all introductions, ensuring a comfortable transition. Email: info@moveubytlc.com.au

Our skill lies in helping to minimisetransitioning stress and anxiety, while ensuring life changes a client centred move is achieved. Pictured (l-r: Georgie Landau & Judy Warren)

aged care support and information

Initial enquiry

Judy Warren: 0411 757 185 or judy@moveubytlc.com.au www.moveubytlc.com.au www.moveubytlc.com.au

ADVOCATES, while supporting you to make the right CHOICE with CARE • RESPECT • and DIGNITY eubytlc.com.au


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Placement consultants

A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

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How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things into consideration to make sure the advice is right for your circumstances:  Are you looking for care options for a single person, or a couple?

 Is there a physical condition that is deteriorating, are mental faculties and awareness impaired?  Is there acceptance or understanding of this part of the journey?  What are the family dynamics around the placement decision and the impact on everyone involved? Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes.

No One Does Aged Care Placement Like Us Alleviating the pressure off you and your family

Our commitment to you is to find a place within 2 to 4 weeks for :  Residential - Permanent, Respite, Relocation & Dementia Specific  Home Care Assist We will work with you and handle the complexities of aged care – placement or home care services. ACP’s simple 3 steps:

ACP serves the Melbourne metropolitan area as well as regional Victoria and other States. We can meet with you in our offices, your home, in a hospital or other location as needed. Aged Care can be confusing. Our expert team review facilities to find a place, not a waiting list. We personally visit and recommend placement to suit the whole person as well as the care needs.

Residential Aged Care Specialists

ACP has an outstanding reputation as Melbourne and Victoria’s preferred Aged Care placement consultancy

1. Meet with us to discuss your needs and wants. Then relax as we. . . . 2. Find the place or home care services that suits you 3. Move on in or enjoy services in your home! We continue to support you during your move or in your home, and follow-up. Contact ACP now for a personalised service to help you choose the most appropriate accommodation for you or your loved one.

Logo and ‘Assisting • Caring • Providing’ are registered trade marks of ACP Health Care Services Pty Ltd and ‘Alleviating the pressure off you and your family’ is pending.

ACP Health Care Services Pty Ltd PO Box 223, Surrey Hills VIC 3127

P: (03) 9720 3883

E: info@acphealth.com.au www.acphealth.com.au


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Placement consultants

Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time and can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including:

 Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved  Support and recommendations that cater for the specific requirements of your family and loved one

 Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation

 Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity

Choosing a placement consultant insight, clarity and support as you journey into aged care

Within Victoria, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility. An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider.

Whether you’re in need of care for a loved one or planning your own care, Golden Age Placements will guide you along a path that suits your life scenario. Smooth the journey into aged care – start the conversation today. Martina Costanzo Aged Care Placement Specialist

0409 162 532 martina@goldenageplacements.com.au www.goldenageplacements.com.au

A quality, independent placement consultant will:  Take their time to get to know you, your family, your circumstances, requirements and preferences.  Understand the strengths and weakness of every aged care facility they are recommending.  Know the required, and accredited, quality of the aged care facilities, beyond the brochures and websites.  Provide you with streamlined access to an extended services network of professionals you may need, including financial advisors, lawyers, social workers and other specialists.


AgedCareGuide.com.au

 Be at ease with talking to Centrelink, doctors and health professionals, ACAS teams, financial advisors, real estate agents and all the people along the way. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, similar to health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will be significant in them understanding what you want and organising the appropriate care services.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors, physical, social, psychological and financial, that may arise which families sometimes find too difficult to cope with by themselves. For example, it is not uncommon for various family members to each have their own opinion on which aged care home is more suitable. Also, there is often one family member who is responsible for the majority of the negotiations and practical support, but every family member wants

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We Care, As You Do

Free Aged Care Concierge Service

Supporting families to find aged care that fits TRUSTED DISCHARGE PARTNER OF HOSPITALS ACROSS MELBOURNE

1300 442 383 | www.careguidance.com.au


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their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. There can be the fear of the unknown and not knowing what to expect. At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 228 or search on AgedCareGuide.com.au .

SereneCare together is better

SereneCare offers aged care navigation and placement services to senior Australians and their supporting carers. Our consulting services include: • Aged care navigation assistance; • My Aged Care registration support; • Residential Aged Care selection and alll.application assistance; and • Guidance with Home Care provider selection. SereneCare also provides community, home care and counselling services across Victoria. Wherever you are on your aged care journey SereneCare is here to help.

Contact SereneCare today to discuss your individual needs.

“Anything is possible when you have the right people there to support you”

We believe together is better

1300 773 174

www.serenecare.com.au info@serenecare.com.au


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The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing. The type of care will depend on your individual needs. Some may only require coordination of support services such as home care. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Case management

Case management

Well Placed care Independent & Personalised Aged Care Placement Specialists

Pauline’s Caring and Comprehensive Service offers: Specialised Independent Aged Care Advice and Advocacy for all types of Care

Arrangement of appointments and will attend a recommended list of facility tours with you

Assistance with Centrelink, ACAS, Financial and Estate Planners

Quality Placement and Post placement follow up

Suitable selection of Home Care Providers & Facilities

Negotiation of accommodation, fees and charges to achieve the best financial outcome

Pauline’s family centred approach comes with firm but gentle clarity and the competence of years of experience. She’ll ease your concerns by supporting your family with all aspects of this process, which allows you to focus on your loved ones. She’s an independent professional. The recommendations she gives are based entirely on your individual circumstances – backed up by her knowledge of the Aged Care system and her experience in navigating it.

To speak with Pauline call – 0419 327 294 E: pauline@wellplacedcare.com.au For more info visit - www.wellplacedcare.com.au


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Care planning

The aim is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide. Services may include the purchase or hire of equipment or installation of assistive aids, such as bathroom rails, and negotiating with support agencies for delivery of services. The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Case management

Private case management

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager. Private case management services are supplied by experienced, tertiaryqualified case managers, to provide support services and coordination across a wide range of community and supportive health services. Waiting periods for private case management are generally reduced compared to some Government subsidised services. The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs. Examples of when private case management may be an option are if you are returning home from hospital, recovering from an illness, or simply to help you continue to live safely and independently at home. In some cases, such as if a person is cognitively impaired, the public trustee may assign a private case manager to organise their care.

How much does it cost?

The service of a private case management is not government-subsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them. Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock in contracts, meaning care can be arranged for one, several or many ongoing visits, and you only pay for what you use.


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At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care. The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has, in terms of the pension paid by Centrelink, and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them, can be a difficult path to navigate.

Paying for your care

You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need. By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Financial advice

Expert financial advice imperative


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How an expert can help

Financial advice

The best financial strategies and options will depend on your specific circumstances, objectives and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow and investment planning. This will enable you to concentrate on finding the best place for care. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include:

  Strategies to fund accommodation payments   Financial modelling of multiple care options   Review and planning of tax implications   Maximising Government pensions   Minimising nursing home fees   Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Specialising in financial advice for Aged Care • Choices in relation to the family home and other investments • Analyse affordability • Maximise DVA/Centrelink pension • Provide assistance with Centrelink paperwork • Provide analysis of estate planning matters

Garry Ransome & Evelyn Ali P: (03) 9374 1133 E: finance@moneyplan.com.au W: www.moneyplan.com.au Suite 22b, Level 2, 80 Keilor Rd, ESSENDON NORTH VIC 3041


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Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include:

  Do they specialise in dealing with aged care financial issues?   What experience do they have in aged care financial issues?   Will they provide you with an outline of all your options?   Will they provide their advice in ‘plain English’ and in writing?   Will their advice be in writing?   Will they deal with Department of Veterans’ Affairs or Centerlink on your behalf?

  Is the service a once-off or an ongoing service?

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Managing the complications of aged care

Many older Australians take up an aged care bed within one month of being assessed for residential aged care, this is often triggered by an unexpected event, such as a fall, or even a decline in the health of one member of a couple, affecting both of them. This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period. Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life. Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, filling in Centrelink forms and things can quickly become overwhelming.

Things you ‘should not’ do

  Decide to rent the home before everyone discusses and accepts the consequences.

Financial Advice since 1989 Retirement planning Superannuation & Investment Centrelink support Aged Care advice

Helping families make the right financial decisions

  Decide to sell the home before understanding the Age Pension and aged care fee impact.

  Choose how you will pay the aged care fees before understanding all of your options.

  Make untested or inaccurate assumptions about your ability to meet the aged care costs.

  Allowing or enabling the dominant family member to influence the decisions.

  Incorrectly assume that all decisions must be made before you can get the care needed.

(03) 5224 2700 mfs@muirfieldfs.com.au www.muirfieldfs.com.au 1/9 Bristol Rd Torquay Geelong office: Suite 2, 17 Fenwick Street


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Financial advice

Instead seek help from a Certified Financial Planner who is experienced in aged care. An expert can help clarify what options are available to you and work through the benefits and disadvantages of each option.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors, and may also be able to assist with your budgeting and referral needs. Services are funded by State, Territory and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Go to page 228 to find Financial Services in Victoria or visit AgedCareGuide.com.au .

Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Aged care planning Securing the best possible care in the later years of life is of critical importance to you and your family, particularly as health and mobility may be deteriorating. Accommodation and the level of daily assistance needed are often the major concerns. If independent living is no longer practical, moving to an assisted aged care accommodation facility may be an option. This can be a complex and confusing time with many important decisions to be made on a range of issues. We can help you with that. RI Advice Shepparton 137 Maude St, Shepparton Vic 3630 Ph: 03 9116 3829 E: reception@rishepparton.com.au Bellarine Financial Solutions Shop 2, 3-5 Harding St, Portarlington Vic 3223 Ph: 03 5259 9871 E: sandy@bellarinefinancialsolutions.com

The information contained within this advertisement does not consider your personal circumstances and is of a general nature only. You should not act on it without first obtaining professional financial advice specific to your circumstances. RI Advice Group Pty Ltd ABN 23 001 774 125, AFSL 238429


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Aged care, what you ought to know Did you know? – Approximately one-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities, and nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being. As we age, some things become harder to do on our own. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning and personal care, you may need to move into residential care. The costs for residential care are divided into three categories:

  Cost of Accommodation   Daily care fees   Extra services

The daily care fees can be up to $109,285 per year, but a large portion is paid by the Government. The contribution you would pay is between $18,845 and $46,599 depending on your financial means (as assessed by Services Australia). For most people however, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs. Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress.

Aged Care Financial Advice.

we plan can help you

understand your options for funding aged care fees & charges. Speak to an expert

we invest

• Sell or keep home? • Maximise pension • Minimise care costs • Cash flow analysis • Investment advice

The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow. Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.

Fact 2 – You don’t have to pay the lump sum

Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP).

Rosie Bouton Accredited Aged Care Financial Adviser with more than ten years’ experience assisting clients with Aged Care & Centrelink matters.

we care Aged care can be an

emotional journey. Our aim is to take as much stress from you as possible, guiding you throughout the process. No charge for initial appointment Centrelink admin service offered Contactless meetings available

weplanfinancial.com.au

03 8526 8961 We Plan Pty Ltd (ABN 31 756 092 774) is a Corporate Authorised Representative of Infocus Securities Australia Pty Ltd (ABN 47 097 797 049) AFSL and Australian Credit Licence No. 236523

AGED CARE ADVICE Need Help?

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Have you been told that your loved one requires full time care and needs to go into an Aged Care facility?

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Are you unsure of the charges relating to Aged Care or are concerned about upfront and ongoing fees?

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Are you unsure as to how to pay the Refundable Accommodation Deposit for entry into aged care?

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Do you want to ensure Centrelink or DVA benefits are maintained or maximised?

Let me help you navigate through the maze of information and formulate a plan, to meet all your Aged Care needs, in an easy to understand and compassionate manner

How I Can Help!

Let’s examine some of the facts around accommodation payments.

Fact 1 – This is not lost money

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Formulate strategies and develop a plan for entry into Aged care and beyond Evaluate applicable facility fees and charges and minimise them where possible Analyse Centrelink/DVA entitlements and maximise them where possible Present you with the options available so that you can make an informed decision

Contact me today for a no-obligation, complimentary, initial consultation on M: 0429 438 464

Sonia Dallimore* DFP, B.Bus (Int Trade) Financial Planner - Aged Care Specialist Suite 1, 60 Bay Road, Sandringham VIC 3191 E: sonia@vistafinancial.com.au www.vistafinancial.com.au *Authorised Representative of Affinia Financial Advisers Limited ABN 13 085 335 397 and AFSL No. 237857


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The interest rate used for this conversion is currently 4.10% (for entry from 1 July 2020). For example, a RAD of $400,000 is converted to a DAP of $55.89 per day.

Financial advice

If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP or any combination of the two. You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.

Fact 3 – Even if you have less assets than the published RAD, it may be affordable

If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a low-means resident – this would require your share of assessable assets to be less than $171,535.20. If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave. This can help you fund the accommodation payment to access the care you need.

BOB NIXON B.Com., Dip.Ed. ACCREDITED AGED CARE PROFESSIONAL™

Let me help you to make entry of your loved-one into Aged Care as stress free as possible.

I CAN HELP YOU WITH: Analysis of the person’s financial position Advice on possible strategic options Family Home: Retain | Rent | Sell RAD: Pay all | Pay some | Pay none Trust/Bond Options: if applicable

Optimisation of fees and charges Checking the impact on Centrelink/DVA Planning to cover cashflow needs Completing the paperwork Estate planning review Investing surplus monies if any

You are as close to us as your telephone or computer. We can join family members together anywhere in Australia in telephone or video conference calls. Bob Nixon is the Managing Director of Nixon Financial Services Pty Ltd ABN 45 128 864 568. Nixon Fnancial Services Pty Ltd are authorised representative of Sentry Advice Pty Ltd AFSL Number 227748.

Offices at: 23A Hamilton St, Gisborne, Vic 3437 and 19 Evans St, Sunbury, Vic, 3429

CALL TODAY TO ARRANGE A MEETING

Office Phone: 1300 930 084

Emergency: 0412 335 246

www.agedcareadvisors.com.au


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Bert is moving into residential care. He is a widower on the full age pension with a home worth $420,000 and $20,000 in the bank. The service he and his family have chosen is asking for a RAD of $530,000 (or $59.53 per day). Bert is worried that he cannot afford a place in this service without asking his children for help. He sought advice on his options and decided to take the advice to:

  Sell his home   Use the net sale proceeds to pay a $400,000 RAD, leaving a DAP of $14.60 per day on the remaining $130,000

  Instruct the service provider to deduct the DAP each month from his RAD

This leaves his $24,554 age pension to cover his daily care fees of $19,071.25 per year (this includes the basic daily fee and the means-tested care fee) plus some personal expenses. His DAP is deducted from his RAD leaving Bert financially self-sufficient and keeping around a $20,000 cash reserve to meet other expenses.

Fact 4 – There is no pressure to act quickly or sign documents

Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or Services Australia (Centrelink / My Aged Care) has a desire to assist you, they do not put all the pieces of your puzzle together.

Financial advice

Example

Are you facing some hard financial decisions with moving a loved one into Aged Care? Are you worried about meeting the cost of Aged Care? At OzPlan, you’ll receive appropriate advice tailored to your personal situation.. • we specialise in financial planning for people who are transitioning into Aged Care • we listen to your needs and concerns • we can take care of the paperwork for you • we explain all of your options to you so you can make an informed decision

Our Aged Care services include

Privately owned financial planning office

• Review your current financial position and determine the financial impact of relocation plans

Accredited Aged Care Professionals

• Review Centrelink or Department of Veteran Affairs (DVA) entitlements

Ongoing or once off services as required Advice in plain English

• Identify strategies to maximise social security entitlements where and when appropriate

Book a consultation Geelong

03 5245 7731

Morwell

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03 5135 4999

Mitcham

03 9078 6454

Warragul

03 5623 2276

• Structuring financial assets for ease of ongoing client administration • Discussing the financial impact on an estate and beneficiaries and working with your solicitor to develop a suitable estate plan

www.ozplan.com.au


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All decisions do not need to be made before you can get the care needed – there is no rush.

Financial advice

Do not feel pressured into signing documents, completing forms or make decisions straight away Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms – it can be hard to unscramble an egg!

Fact 5 – You should get advice – and not all advisers are ‘equal’

Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. They can support you during stressful and tumultuous times, like mediating any family discussions, or help you create a clear aged care plan. Additionally, a financial advisor can review your financial situation and find what you can afford, develop strategies to improve your financial position, explain any Centrelink payments and Aged Care Fee impacts, and review your estate plan to avoid any future issues. Disclaimer: The case studies provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at July 2020. The information for this article has been submitted by Dianne Chalk (CFP®), Accredited Aged Care Professionals (TM) of Hillross Fairy Meadow ABN 84 144 960 934. Hillross Fairy Meadow is a Corporate Authorised representative of Hillross Financial Services Limited ABN 77 0003323 055 AFS Licence No 232705.

INDEPENDENT LICENSED AGED CARE FINANCIAL SPECIALISTS

“Expert Aged Care Financial Advisors” Specialists for 14 Years! The PrimeCare Commitment to You: ◆ Low flat fee consultation ◆ Minimise your means tested care fee ◆ Explore all options to maximise Centrelink / DVA Pension ◆ Explain the fees, charges and entry and exit costs ◆ Explore options to retain the family home

◆ Illustrate the most affordable accommodation options ◆ Complete and lodge Centrelink forms – to save you time ◆ Explain all the savings available for self-funded retirees ◆ Make all information clear and easy to understand

Call the PrimeCare Team Today! On 1300 853 875 or E: enquire@primecarefinancial.com.au W: www.primecarefinancial.com.au 7 Office Locations: Phone Consultations available! Suite 302, 685 Burke Rd, Camberwell VIC 3124 Bayside: Level 1, 441 South Rd, Bentleigh VIC 3204 Dandenong: Level 2, 311 Lonsdale St, Dandenong VIC 3175 Melbourne:

Geelong:

Level 1, 27-31 Myers St, Geelong VIC 3220 Mornington 29 Tourello Rd, Peninsula: Mt. Eliza VIC 3930 Sunshine: Level 5, 12 Clarke St, Sunshine VIC 3220

Templestowe: 291A High St, Lower Templestowe VIC 3107 Let the TRUE Independent Specialists assist you in Aged Care!


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Reverse mortgages

If you are finding it difficult to pay an accommodation payment to enter an aged care facility and are afraid you may have to sell your home in order to make the payment, you may want to consider a reverse mortgage. Reverse mortgages, or equity release loans, are generally available to residential property owners over 60 years of age, and they allow a person to release funds using the equity in their house. These funds can then be used as an income stream, or to borrow against, for personal lifestyle needs such as travel, home improvements, medical bills or to pay for aged care services or accommodation payments. There are a number of advantages in using a reverse mortgage to fund an accommodation payment. Some of these include: of the person entering care wishes to continue living in the home.

  Ability to pay the accommodation payment quickly. This saves

substantial interest charges to the aged care facility as generally the interest charged on the loan will be lower than that charged by the aged care facility.

  It is also possible to pay an accommodation payment in part (or full)

via a periodic payment to the aged care facility. Although the interest charged may be higher, there are considerable cash flow benefits.

How do reverse mortgages work?

While a traditional mortgage requires a person to make payments on the home loan, payments on a reverse mortgage loan are only due when a person decides to sell, leave the home or in the event of their death. When their home is eventually sold, they can pay back the amount of the loan as well as the interest owing. No income is needed to qualify for reverse mortgage loans and no regular repayments are required. The interest is added on to the loan account and the debt is repaid when the property is sold later or when the last surviving borrower dies.

Am I eligible?

In order to secure a reverse mortgage home loan, you must first meet specific requirements. Most lenders will not offer a reverse mortgage until you are 65 years or older. Generally, however, you must be at least 60 years of age and using the home as your primary residence, and must not be renting out the home.

Choosing the right loan

It is important to choose the right reverse mortgage home loan which is most appropriate for you. Seeking impartial advice from Centrelink and a financial planner can help you to consider all of your options and ensure that the accommodation payment is structured to avoid any unnecessary reduction in pension. It is also recommended that you consult family members before determining whether a reverse mortgage loan is right for you.

Financial advice

  Retaining the family home. This is particularly important if the spouse


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Sell your home ‘stress free’ Having made the decision to leave the family home to enter an aged care home or retirement village, how and where do you begin with selling what may be your biggest asset? When it comes to selling your home, some of the stress can be removed by engaging the services of a seller advocate to deal with the real estate agent. By helping you through every step of the selling process, the seller advocate can help you get the best price for your home. The seller advocate assesses your property’s worth, selects an appropriate target market and advises on the sale method. The advocate then interviews and selects an agent based on your requirements. This ensures your budget is not exceeded and that your expectations are met. The seller advocate can also negotiate the agent’s fee and sale price. This service reduces the contact between the seller and the real estate agent and ensures that the property’s set price range is attained with no nasty, unexpected surprises at any stage. The seller advocate’s fee is a percentage taken from the real estate agent’s fee, so there is no direct cost to the seller.

Specialising in Aged Care Real Estate A free advocacy service assisting families when selling their home At Real Estate Care Service, there is absolutely no extra cost to use our vendor advocacy services and we keep you informed through the entire process We work with our vendors every step of the way, from preparing the property for sale right through to settlement Our hands on approach includes sourcing the right agent within the agency and handling all negotiations on your behalf, to ensure a stress-free and great result for your property Real Estate professionals, with over 10 years of experience, working within the aged care industry

www.realestatecareservice.com.au info@realestatecareservice.com.au


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A seller advocate can also organise and manage the presentation of your home. Everything from a quick tidy up to a renovation or makeover can be handled by them. Landscaping, gardening, building, and decorating, re-fitting, rubbish removal – you name it. They know how to increase the appeal and value of your home. And, if there are items you wish to sell, the seller advocate can arrange to have them valued and auctioned.

Tips to selling ‘stress free’

Here is some advice to selling ‘stress free’; common ‘selling mistakes’; and the benefits of ‘downsizing’ the home to maximise your quality of life.

  Do your research – what is the house really worth? furnished or empty?

  What methods of sale and marketing will you employ? Will the home be auctioned or will you accept expressions of interest?

  Will the sale of your home impact on pensions?   Seek professional advice from a seller advocate, as well as a financial and legal advisor.

De-stressing your move People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings. The situation can be even more difficult for people who are on their own or where family are interstate and not available to help. Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners and gardeners all rolled up into one. The stress of both finding professional assistance and then coordinating can be overwhelming. If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating. Services often include:

  De-cluttering and sorting through household contents and personal possessions

  Sorting the saleable items, identifying valuables, determining items to be discarded, compiling all documents

  Compiling an inventory of the contents and arranging valuations   Assisting people to relocate into alternative accommodation   Clearing the home or unit prior to sale or tenancy termination   Gathering bequeathed items, photographs and memorabilia   Delivering valuables, financial, legal and personal papers to the appropriate person

De-stressing your move

  Think about the presentation of the home – are you going to sell it


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  Delivering unsaleable goods to various charities   Removing all rubbish items from the entire property   Coordinating real estate agent, auction house, cleaner, gardener, repairs and all other services

  Unpacking your belongings in your new home and placing your furniture in position

  Install electronic devices like a TV or computer and hang pictures. There are so many things to prepare and organise when you move into aged care. A professional relocation business may help alleviate all the emotional and physical work involved in relocating yourself, a loved one or friend into an aged care facility.

Estate planning

Estate planning A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die.

It is a plan which involves you considering who you want to be executor of your estate (the person in charge of your Will), who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. Your Will is one of the most vital documents in this process. A properly drafted, up-to-date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

In Victoria, the executor of the Will generally needs to apply for a Grant of Probate through the Supreme Court for permission to take control of the estate. The Grant of Probate confirms that the Will is valid and that the executor is legitimate.

If there is no Will, a next of kin or relative can make an application for Letters of Administration to the Supreme Court to receive control of the estate. Either option will grant you the right to access the estate, including bank accounts and the sale or transfer of property, among other things. If you die without a valid Will, or your Will is invalid, your estate will be treated as an “intestate” and your assets will be distributed under the Victorian intestacy law to your surviving relatives.

In Victoria, if you get married your Will is automatically revoked, unless the Will was made with marriage in mind. Unlike other States and Territories, getting a divorce in Victoria does revoke your former spouse’s rights. If you decide to make a Will through a DIY Estate Planning kit, it can save you money now, but can often add to the costs of your estate administration.


1300 133 414 bluecross.com.au

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The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. To find out more information, visit the website of the Office of the Public Advocate in Victoria on www.publicadvocate.vic.gov.au .

Most people know you should write a Will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances? By creating an Enduring Power of Attorney and nominating a trusted friend, family member or organisation, you can put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living Will’. There are two purposes for an Enduring Powers of Attorney which should be considered:

  Personal – to make lifestyle decisions, and   Financial – to take care of legal and financial affairs If you want someone to make medical decisions on your behalf in Victoria, then you need to appoint a separate medical treatment decision maker or a medical treatment support person. The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.

Choosing your own attorney

It is important to understand what a difference it can make to have a well-chosen Attorney. If you lose the ability to make important decisions, whether they be lifestyle, financial or legal, and you do not have an Enduring Power of Attorney, there may be conflict over who should make these decisions on your behalf. Family and carers may be uncertain about who can or should make decisions on your behalf. Often they may not understand the full implications of the choices that they are offered. Looking after your affairs requires responsibility, experience and the ability to deal with such matters. Often a spouse or family friend is appointed, although increasingly in the case of an Enduring Power of Attorney [Financial], trustee companies are appointed because of their professional expertise. Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. It is advisable that people closely involved with your affairs should also be notified. Each Australian State and Territory has separate Powers of Attorney legislation. In Victoria, contact the Office of the Public Advocate on publicadvocate.vic.gov.au or call 1300 300 337.

Enduring Power of Attorney

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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:

 Help you understand your rights and responsibilities  Listen to your concerns and discuss your options

 Support you and give you confidence in addressing a concern

 Raise a concern with the service provider or speak on your behalf

 Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decision-making and elder abuse prevention and response. Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au .

Advocacy

Advocacy


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Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable.

Dementia support

However, major changes in memory are not normal at any age and should be taken seriously.

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:

  Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

  Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

  Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

  Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.


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Free Nationwide Service 24 hour help, 365 days a year Dementia Support Australia (DSA) trained consultants provide advice and recommendations to people who care for someone with dementia where behaviours are impacting their care. Nationally, DSA provides: Dementia Behaviour Management Advisory Service Supports staff and carers with client focused information, assessment and advice Severe Behaviour Response Teams A responsive mobile workforce available to provide timely expertise and advice to residential staff and carers Needs Based Assessment consistent assessment of eligibility for the A SERVICE LED Nationally BY Specialist Dementia Funded by the Australian Government Care Program

Contact us today: Phone 1800 699 799 Refer online dementia.com.au

A SERVICE LED BY

Funded by the Australian Government

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Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 180 500 or fightdementia.com.au or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Dementia support

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. Changed behaviours may include:

  Anxiety   Depressed mood   Hallucinations   Restlessness   Aggression   Sleep disturbance   Inappropriate toileting

  Eating difficulties   Repeated calling out   Repetitive questioning   Wandering  Hoarding

 Resistive to care

 Unwanted sexualised behaviour

Specialised support

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, and dietitians.

DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .


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End of life care Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. Palliative care is divided into three subgroups: 1.  P  rimary care – For people who only require services from their primary health care professional(s).

3.  Complex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care. There are a number of different services that can offer extra support both at home or in a nursing home setting.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

  a qualified nurse to dress a wound or provide continence advice;   household jobs like cleaning, clothes washing and ironing;   help with bathing or showering, dressing, hair care and going to the toilet;

  meals and other food services – assistance with preparing and eating meals, or help for those with special diets; and

  helping to travel to shopping centres or appointments.

Palliative care in a nursing home

For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care. The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include:

  A palliative approach – Aims to improve the quality of life

for residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, and handling their physical, cultural, psychological, social and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying.

  Specialised palliative service provision – Involves referral to a specialised palliative team or health care practitioner.

End of life care

2.  Intermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s).


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  End of life (terminal) care – This form of palliative care is appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions or communicate their wishes regarding care. This may mean that any such decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Carer support

Providing end of life care can be particularly intense for family and friend carers. While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.

Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing, as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

Support groups

Caring is a very rewarding role to undertake, however, caring can also be very demanding. Caring for somebody can nearly be a full-time job, it’s easy to become out of touch with friends or family.


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Going to carer support groups provides time to relax, have some fun and connect with others outside of your caring duties. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need such as Parkinson’s or dementia. Support groups are an opportunity for you to connect with other carers who understand and have experienced the pressures of being a carer, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to:

  Discover new information   Go to education or training workshops   Participate and get involved in activities   Head along to relaxing outings Counselling is another great option to manage some of the pressures you may experience as a carer. A professional counsellor can provide advice on any situation you are facing, or even just listen to the struggles of everyday life. Depending on what you require, counselling can help with behaviour management, coping strategies, loss and grief, and any relationship challenges. Since stressful situations can’t always be avoided, a counselling program can help you deal with different hurdles in a more productive way and help you face the caring role feeling supported and with renewed energy.

Support lines

There are also a number of support lines and websites to assist carers, just like you, in looking after older people. Some helpful support services include:

  Carer Gateway – 1800 422 737 – phone and online resource to help

you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers

  National Dementia Helpline – 1800 100 500 – provides information

and advice about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia

  Carers Australia – 1800 242 636 – runs support programs including short term counselling for carers with qualified counsellors

  Relationships Australia – 1300 364 277 – offers a range of services such as counselling and mediation, by phone, online and face-to-face

  Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling To find out more about financial support for carers, contact Services Australia online or call 13 27 17.

Carer support

Counselling Services


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Glen Eira City Council

Glen Eira City Council operates three residential aged care facilities, offering permanent care service for the aged. The facilities are conveniently located in Murrumbeena and East Bentleigh. We pride ourselves on staff who have a commitment and passion for providing the best possible care and support for our residents. Our services have a commitment to ongoing continuous improvement and all facilities are fully accredited.

Glen Eira City Council Our facilities feature:

• Modern well maintained accommodation

• Convenient locations close to public transport • Single rooms and ensuites • Attractive secure gardens

• Comprehensive lifestyle programs • Vehicles for accompanied outings • Allied health services

Warrawee Community 854a Centre Road, Bentleigh East VIC 3165 Phone: (03) 9570 2211 E: Warrawee@gleneira.vic.gov.au Permanent care and extra service care for 90 residents.

Rosstown Community 6 Ames Ave, Murrumbeena VIC 3163 Phone: (03) 9568 0199 E: Rosstown@gleneira.vic.gov.au Permanent care accommodation for 53 residents and is conveniently located near to the Carnegie shopping precinct.

Spurway Community 89-91 Murrumbeena Road, Murrumbeena VIC 3163 Phone: (03) 9563 1911 E: Spurway@gleneira.vic.gov.au Permanent care for 30 residents in three cottage style houses.

Regular tours are conducted at each of the facilities. Prospective residents and family are invited to contact the facility or the Admission officer Phone: (03) 9570 2211 www.gleneira.vic.gov.au

Edenvale Manor

Edenvale Manor is a sixty-bed facility offering residents a warm and relaxed home-like lifestyle. We aim to provide the best quality care and services possible through dedicated and qualified staff who care for each individual’s needs. We value privacy and choice for our residents, and encourage residents to maintain their independence and interests. Edenvale Manor is situated close to Milleara Shopping Centre, banks, medical services, churches and public transport. Combination locks are used on front exit doors, and staff will assist visitors in using these.

We have Registered Nurses on duty 24 hours a day. Doctors are on call seven days per week, and also make regular visits according to residents’ needs. Medical care is usually provided by the residents’ General Practitioner. If he or she is unable to visit, another visiting Doctor can assist. The nursing staff will help with any queries in this matter. Edenvale will be extending the current 60 bed home to 120 beds. In late 2021 the extension will be ready for occupancy. Further information may be obtained from the Care Coordinator.

Edenvale Manor is a leader in aged care, and with over 15 years of experience, is known for quality of care and service to the residents. Contact us today Edenvale Manor 188a Sterling Drive Keilor East VIC 3033 Phone: (03) 9337 7343 Fax: (03) 9337 4290 E: reception@edenvalemanor.com.au www.edenvalemanor.com.au Melway reference: 27 B1


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Home2Home

Lifeview Residential Care is an award winning aged care provider offering lifestyle choices in a supportive, homely, residential environment. Residents enjoy peace of mind and live well through exceptional care, entertainment and dining experiences. Australian owned and operated we offer permanent, and respite care in the eastern and south eastern suburbs of Melbourne.

A Rainbow Tick accredited organistation, Lifeview is Lesbian, Gay, Bisexual, Transgender and Intersex friendly for residents, staff and volunteers. We are committed to ensuring older Australians are able to age with grace, dignity, choice and without fear of prejudice.

Lifeview’s homes feature Home2Home our own small house, relationship-based model of care, where multi-skilled staff (housemates), work with the same group of residents all the time. Home2Home enables staff to spend more meaningful time within their household, creating better continuity of care and building on already established relationships. Home2Home also allows residents to remain as independent as they desire, to have a say in how the home is run, what meals they would like to see on the menu, and what activities they wish to participate in.

Active Vibrant Living Lifeview focuses on promoting resident wellbeing and quality of life through best practice lifestyle programming, intergenerational engagement and a culture of inclusion, fun and positivity.

We believe in making laughter and fun a priority, you are never too old to have fun. Our energetic and creative social support team organise a monthly calendar of events, with meaningful activities scheduled seven days a week, designed to capture the interests of all residents. The program also features special events and theme days, tailored exclusively to each home. Our social activities program is diverse and inclusive. We encourage you to book a private tour with us at a time that suits you, Monday to Saturday, to see the Lifeview difference for yourself.

Lifeview’s residences are designed to help people live active lives with plenty of social activities and community involvement. This, coupled with our exceptional care and warm, welcoming environment, is what Lifeview is all about. All rooms in Lifeview’s homes are single with en suite, giving residents their own secure private space. Pets are also welcome at Lifeview.

Lifeview Residential Care P: 1800 543 384 E: office@lifeview.com.au www.lifeview.com.au Lifeview Argyle Court 81- 83 Argyle Avenue Chelsea VIC 3196 Lifeview Emerald Glades 15 Emerald-Monbulk Road Emerald VIC 3782 Lifeview The Willows 171-175 Jells Road Wheelers Hill VIC 3150 Lifeview Willow Wood 135 Duff Street Cranbourne VIC 3977


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Vasey RSL Care

Vasey RSL Care is a not-for-profit organisation offering: • Residential Care • Home Care • Respite Care • Independent Living Vasey RSL Care is a multi-award winning organisation, recognised for the care, compassion, respect and innovation we demonstrate in the care of our consumers and residents. Our organisation was founded to support veterans from World War I and war widows from World War II. These beginnings have influenced every aspect of our organisation and continue to do so. Approximately three quarters of our community have a background with the Australian or allied defence forces or are the widows of ex-service personnel (sometimes both). The other quarter are from the general public and all senior Australians are welcome. Our community shares many traditional Australian values – sincerity, humour, mateship, perseverance, generosity, courage and a larrikin spirit – values bred through a lifetime of living and working in this great country. In return, our staff show respect, support and compassion.

Residential Care

Our Homes:

Our five residences have everything you’d expect in your home – good home-made food, regular cleaning, linen and laundry service, safety and privacy, health services and plenty to keep you busy with an extensive lifestyle program.

Vasey RSL Care Brighton 21 Downes Avenue T: 9596 7485

Our promises to you are: • Warm, compassionate support • Traditional Australian values • Safety, reliability, punctuality and attention to detail • Camaraderie and friendship • Dignity and respect • A life with meaning and purpose • Commitment to quality evidencebased care that puts you at the centre

Vasey RSL Care Brighton East 709-723 Hawthorn Road T: 9519 3400 Vasey RSL Care Bundoora 5 Tower Ave T: 9466 9615 Vasey RSL Care Frankston South 85 Overport Road T: 9787 2844 Vasey RSL Care Ivanhoe 63 Edwin Street T: 9457 5933


Vasey RSL Care

Home Care Our Home Care Team members will help you each step of the way, so you can receive the Home Care support you need to live at home with confidence. Our Care Advisors will help you by: • Getting to know you and your family • Understanding your situation and needs • Listening to what you want in your life • Showing you the possibilities • Helping you choose your care needs Our Home Care program has 3 levels:

AgedCareGuide.com.au

Ex-Service Accommodation for All Ages Vasey RSL Care has around 300 units in eight locations across Metropolitan Melbourne and Geelong. These are specifically for the ex-service community – ie veterans and their dependants – from the Australian or allied forces. The ex-service accommodation is for veteran and dependants of any age or stage of life. It provides security and camaraderie, at below-market rate for those receiving a government benefit. Contact us for details.

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We are here to help you Understanding your options can be confusing and overwhelming. Finding the right solution often comes at a difficult time and it can be challenging for all concerned. At Vasey RSL Care, we are experts in supporting the ex-service community – we understand the unique needs of those who have served and their widows/widowers. You can feel confident that we will support you to make the best decision for you or your loved one. Call us today.

1300 602 108

Advise – once set up, you have freedom to manage your services Assist – manage your services with some assistance from us Support – we manage your services fully for you Our staff are qualified and experienced in nursing, psychology, social work and aged care. They will help you get the best mix of care and support to live comfortably in your own home.

Serving Those Who Served

Vasey RSL Care Ltd 172 Burwood Road Hawthorn Vic 3122 Phone: 1300 602 108 E: info@vaseyrslcare.org.au www.vaseyrslcare.org.au


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Which one are YOU? I know the type of care I want and what to look for

I th i kno nk I w th type of c e I ne are e d have b n’t r ut e ally expl all o ored ptio ns

I kno don’t I’m w wh a for looki t ng o whe r even re star to t

Australia’s largest and most comprehensive aged care provider directory Find information guides, cost calculators, provider profiles and the latest news Easily compare providers based on your needs and find real-life stories about the providers you’re considering

We help you navigate your aged care journey through our print and online resources.

Visit AgedCareGuide.com.au


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DEFINITION OF OFTEN USED TERMS............................................................................................................................................................................... 144 –145 List of definitions with an explanation of terms used in this Guide

AGED CARE ASSESSMENT SERVICE (ACAS) REGIONS......................................................................................................................................... 146

Directories,

SUBURB & TOWN REFERENCE INDEX. ............................................................................................................................................................................ 147 –149

Lists and

COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX.............................................................................................. 149

Reference

AGED CARE HOMES (RESIDENTIAL CARE LISTINGS)............................................................................................................................. 151–195

Indexes

ABBREVIATIONS.................................................................................................................................................................................................................................................................. 146 List of suburbs and towns which have residential or community aged care Find the suburb or town and then refer to the page as indicated

List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated Residential aged care facilities listed by Councils (LGAs) and then Suburbs

 Melbourne Metropolitan. .............................................................................................................................................................................................................................. 151–178 Map......................................................................................................................................................................................................................................................................................................... 150 How to read and icon definitions........................................................................................................................................................................................................................... 151  Victoria Regional..................................................................................................................................................................................................................................................... 179 –195 How to read and icon definitions........................................................................................................................................................................................................................... 179 Map......................................................................................................................................................................................................................................................................................................... 180

EXTRA SERVICES AGED CARE HOMES (Advertisers only). ......................................................................................................................... 196

SUPPORTED RESIDENTIAL SERVICES (SRS)........................................................................................................................................................... 197–198

RETIREMENT ACCOMMODATION.......................................................................................................................................................................................... 199 –200 List of organisations and their retirement sites and services

HOME CARE PACKAGES......................................................................................................................................................................................................................... 201–214 List of home care services in metropolitan, regional and country areas

 Greater Melbourne............................................................................................................................................................................................................................................... 203 –208 Councils.............................................................................................................................................................................................................................................................................................. 201 Map......................................................................................................................................................................................................................................................................................................... 202 How to read the HCP table and icon definitions.................................................................................................................................................................................... 203  Victoria Regional ................................................................................................................................................................................................................................................... 209 –214 Councils.............................................................................................................................................................................................................................................................................................. 209 Map......................................................................................................................................................................................................................................................................................................... 210 How to read the HCP table and icon definitions.................................................................................................................................................................................... 211

CULTURALLY APPROPRIATE SERVICES. ....................................................................................................................................................................... 215 –222 List of culturally appropriate services referenced by their cultural group

 Aged Care Homes.................................................................................................................................................................................................................................................. 215 –218

 Home Care Packages.......................................................................................................................................................................................................................................... 219 –222

IN HOME CARE SERVICES (Advertisers only)................................................................................................................................................................... 223–224 List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE (Advertisers only)................................................................................................................................................................................................ 225 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES........................................................................................................................................................................................................................ 226 –227 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)......................................................................................................................................................................................... 228 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only)................................................................................................................................ 229 –231

List of advertising organisations’ contact details and the products/services they provide

INDEX. ................................................................................................................................................................................................................................................................................................... 232 DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Service, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.


144

Guide

Access to experienced Aged Care advisors to guide you through the financial complexities of aged care… Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Aged Care Assessment Service (ACAS) – Assess and approve older people for Australian Government subsidised aged care services.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas.

Aged Care On Site – The retirement village has an aged care facility at the same location.

Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Service required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages, as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme government initiative. Commonwealth Respite and Carelink Centres – These centres provide carers with support by linking them to information, counselling, respite and other services. Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green

Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents. Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers.

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis.

Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.

Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment.

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.)


AgedCareGuide.com.au Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation. Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.

145

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs. Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Supported Residential Service (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

We are aware At First State Super, we’re aware our members breathe life into their communities. We’re aware of the potential for their superannuation to do the same. So we invest to do well for our members while striving to do good for all. This commitment will never change. But our name is. Aware we must invest to improve our communities, build a more sustainable economy and support growth. Aware of our commitment to our members, delivering low fees* and strong long-term returns^. Aware of the power of superannuation and the need to help our members make better financial decisions and shape their best possible futures. We are Aware Super.

An industry fund for all

aware.com.au Consider our PDS to determine the product’s appropriateness to you before making a decision. Issued by FSS Trustee Corporation ABN 11 118 202 672, AFSL 293340, trustee of the First State Superannuation Scheme ABN 53 226 460 365. Financial planning advice is provided by State Super Financial Services Australia Limited, trading as StatePlus ABN 86 003 742 756 AFSL No. 238430. A wholly owned company of First State Super. Past performance is not a reliable indicator of future performance. *The total annual fee (inclusive of admin and investment fees) for our Growth option is 1.10% p.a., the industry average is 1.43% p.a., Chant West Super Fund Fee Survey, March 2020, based on a $50,000 balance in a Growth option. ^First State Super Growth option as sourced from the SuperRatings Fund Crediting Rate Survey for the SuperRatings SR50 Balanced (60-76) Index delivered a rolling 10 year return to 31 May 2020 of 7.77%. This is compared to the SR50 Balanced (60-76) Index median rolling 10 year return to 31 May 2020 of 7.13%. Returns are calculated net of investment fees, tax and implicit asset-based administration fees. The SR50 is an index of 50 super funds whereby each fund is assessed on criteria such as their size, history of returns and allocation of assets to growth assets between 60 -76 percent of the investment. This disclaimer is related to the First State Super accumulation product. Past performance is not a reliable indicator of future performance.


Guide

146

VICTORIA 2020

ACAS Regions

Aged Care Assessment Service (ACAS) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAS services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

Contact phone number for all offices: 1800 200 422

METROPOLITAN AREAS

Eastern Metropolitan ACAS Central East Manningham, Monash, Whitehorse

Eastern Metropolitan ACAS Outer East Knox, Maroondah, Yarra Ranges

North Eastern Metropolitan ACAS St Vincents Boroondara, Darebin (part), Yarra

Northern Metropolitan ACAS Bundoora

Banyule (part), Darebin (part), Nillumbik, Whittlesea

Northern Metropolitan ACAS Heidelberg

Western Metropolitan ACAS North West Hume, Melbourne, Moonee Valley, Moreland

Western Metropolitan ACAS Western

Brimbank, Hobsons Bay, Maribyrnong, Melton, Wyndham

REGIONAL AREAS

Barwon South Western Regional ACAS Geelong

Colac-Otway, Greater Geelong, Queenscliffe, Surf Coast

Gippsland Regional ACAS Bairnsdale East Gippsland

Gippsland Regional ACAS Morwell Latrobe

Gippsland Regional ACAS Sale Wellington

Banyule (part)

Southern Metropolitan ACAS Caulfield

Gippsland Regional ACAS Warragul

Southern Metropolitan ACAS Kingston

Gippsland Regional ACAS Wonthaggi

Glen Eira, Port Phillip, Stonnington

Bayside, Greater Dandenong, Kingston

Baw Baw

Bass Coast, South Gippsland

Grampians Regional ACAS

Ararat, Ballarat, Golden Plains, Hepburn, Hindmarsh, Horsham, Moorabool, Northern Grampians, Pyrenees, West Wimmera, Yarriambiack

Hume Regional ACAS Shepparton

Greater Shepparton, Mitchell, Moira, Murrindindi, Strathbogie

Hume Regional ACAS Wangaratta

Alpine, Benalla, Indigo, Mansfield, Towong, Wangaratta, Wodonga

Loddon Mallee Regional ACAS Bendigo

Buloke, Campaspe, Central Goldfields, Gannawarra, Greater Bendigo, Loddon, Macedon Ranges, Mount Alexander, Swan Hill

Loddon Mallee Regional ACAS Mildura Mildura

Warrnambool ACAS

Corangamite, Glenelg, Moyne, Southern Grampians, Warrnambool

Southern Metropolitan ACAS Mt Eliza Cardinia, Casey, Frankston, Mornington Peninsula

Guide

Abbreviations

AC...............................................................................Aged Care ACAS............................ Aged Care Assessment Service ACHA........................ Assistance with Care & Housing for the Aged ACL............................................................. Aged Care Living ACS.....................................................Aged Care Service(s) Apts..................................................................... Apartments Assoc.....................................................................Association ATSI.......................... Aboriginal, Torres Strait Islander Aust......................................................................... Australian CALD................ Culturally and Linguistically Diverse CBC.......................................................... Centre Based Care CC................................................................ Community Care Com’ty................................................................. Community Coop.....................................................................Cooperative CS.................................................... Community Service(s) Ctr......................................................................................Centre DAP........................... Daily Accommodation Payment

Dis............................................................................... Disability Dist.................................................................................. District DTC....................................................... Day Therapy Centre DVA............................Department of Veterans’ Affairs Estn.................................................................................Eastern Fmr.................................................................................. Former Gtr....................................................................................Greater H/Care or HC...................................................... Home Care HCP................................................Home Care Package(s) Hlth.................................................................................. Health Hosp.............................................................................Hospital HS.............................................................. Health Service(s) Hse.................................................................................... House IBC.............................................................Inside Back Cover IFC............................................................ Inside Front Cover ILU....................................... Independent Living Unit(s) Indep................................................................. Independent LGBTIQ................ Lesbian Gay Bisexual Transgender

VICTORIA 2020

Intersex Questioning Lwr.................................................................................... Lower Melb.......................................................................Melbourne Metro................................................................Metropolitan N/Home........................................................ Nursing Home N/hood....................................................... Neighbourhood NESB................... Non English Speaking Background NH.................................................................... Nursing Home Nth..................................................................................... North Nthn...........................................................................Northern NW......................................................................... North West OBC....................................................... Outside Back Cover PAG......................................... Planned Activity Group(s) Prog....................................................................... Program(s) RAC..................................................Residential Aged Care RAD................Refundable Accommodation Deposit Reg.............................................................................. Regional Resid..................................................................... Residential

Ret/Retire........................................................... Retirement RV...........................................................Retirement Village SE..............................................................................South East Serv........................................................................... Service(s) SL...............................................................Supported Living Soc...................................................................................... Social SRS............................... Supported Residential Service SSG............................................. Social Support Group(s) Sth...................................................................................... South Sthn........................................................................... Southern STRC................................... Short Term Restorative Care Supp............................................................................. Support SW............................................................... South West(ern) TCP.................................... Transitional Care Program(s) Trans.......................................................................... Transport VHC....................................................Veterans’ Home Care VMCH.................................. Villa Maria Catholic Homes Wstn.............................................................................Western


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Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Abbotsford

177

Bonbeach

163

Coburg

171

Epping

176

Albert Park

173

Boort

189

Coburg North

171

Essendon

170

Alexandra

190

Boronia

164

Cohuna

185

Euroa

193

Alphington

159, 177

Box Hill

175

Colac

184

Fawkner

171

Altona Meadows

161

Bright

181

Coleraine

193

Ferntree Gully

164

Altona North

162

Brighton

153

Collingwood

177

Fitzroy North

171, 177

Anglesea

193

Brighton East

153

Coolaroo

162

Flemington

170

Apollo Bay

184

Broadmeadows

162

Corryong

194

Flora Hill

183

Ararat

181

Brunswick

171

Cowes

182

Footscray

166

Ardeer

156

Brunswick East

171

Craigieburn

162

Forest Hill

175

Armadale

173

Brunswick West

171

Cranbourne

157

Foster

193

Armstrong Creek

185

Bundoora

Cranbourne East

157

Frankston

160

Ascot Vale

170

Bunyip

157

Creswick

187

Frankston North

160

Ashburton

154

Burnside

168

Croydon

166

Frankston South

160

Ashwood

168

Burwood

168, 175

Croydon North

167

Gardenvale

161

Aspendale

162

Burwood East

175

Dandenong

158

Geelong

185

Avoca

191

Cairnlea

156

Dandenong North

158

Gisborne

189

Avondale Heights

170

California Gully

183

Darley

190

Gladstone Park

162

Bacchus Marsh

190

Camberwell

155

Daylesford

187

Glen Iris

Bairnsdale

185

Camberwell East

155

Delacombe

181

Glen Waverley

168

Ballan

190

Camperdown

184

Delahey

156

Glenroy

171

Ballarat

181

Canadian

181

Diamond Creek

173

Golden Square

183

Ballarat East

181

Canterbury

155

Dimboola

187

Greensborough

152, 173

Ballarat North

181

Capel Sound

172

Dingley Village

163

Greenvale

162

Balwyn

154

Carlton

Donald

183

Grovedale

186

Balwyn North

154, 174

Bannockburn

152, 176

167, 183

155, 173

Carnegie

161

Doncaster

165

Hallam

157

187

Carrum Downs

160

Doncaster East

165

Hamilton

193

Baranduda

195

Casterton

187

Donvale

165

Hamlyn Heights

186

Bayswater

164

Castlemaine

190

Doveton

157

Hampton

153

Bayswater North

166

Caulfield

161

Drouin

182

Hampton East

154

Beaconsfield Upper

157

Caulfield North

161

Drysdale

185

Hastings

172

Beaufort

191

Caulfield South

161

Dunolly

184

Hawthorn

155

Beechworth

188

Charlemont

185

East Melbourne

167

Hawthorn East

155

Belmont

185

Charlton

183

Eastwood

185

Healesville

178

Benalla

182

Chelsea

163

Echuca

184

Heathcote

183

Bendigo

183

Cheltenham

153, 163

Edenhope

195

Heathmont

167

Bentleigh

161

Clarinda

163

Edithvale

163

Heidelberg

152

Bentleigh East

161

Clayton

168

Eildon

190

Heidelberg West

152

Berwick

157

Clayton South

163

Elsternwick

161

Heyfield

195

Birchip

183

Clifton Hill

177

Eltham

173

Heywood

187

Blackburn

174

Cobden

184

Emerald

178

Highett

154, 163

174

Cobram

190

Endeavour Hills

157

Highton

186

Blackburn South


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148

VICTORIA 2020

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Hopetoun

195

Manangatang

194

Nhill

187

Rushworth

184

Hoppers Crossing

177

Mansfield

189

Noble Park

158

Rutherglen

188

Horsham

188

Marshall

186

Norlane

186

Rye

172

Hughesdale

169

Maryborough

184

North Bendigo

183

Safety Beach

172

Inglewood

189

McKinnon

161

North Geelong

186

Sale

195

Inverloch

182

Meadow Heights

162

Northcote

159

San Remo

182

Ironbark

183

Melbourne

168

Numurkah

190

Sandringham

154

Irymple

189

Melton

168

Nunawading

Sea Lake

183

Ivanhoe

152

Melton South

168

Nyah West

194

Sebastopol

181

Jacana

162

Mentone

164

Oakleigh

169

Seymour

189

Jeparit

187

Merbein

189

Oakleigh East

169

Shepparton

191

Junction Village

157

Mildura

189

Oakleigh South

Shepparton North

191

Kangaroo Flat

183

Mill Park

176

Ocean Grove

186

Shoreham

172

Kaniva

195

Minyip

195

Omeo

185

Skipton

184

Keilor Downs

156

Mirboo North

193

Orbost

185

Somerville

172

Moe

188

Ouyen

189

South Melbourne

173

Mont Albert

175

Pakenham

157

South Morang

176

Mont Albert North

175

Parkdale

164

Springvale

159

Keilor East

156, 170

Kennington

183

Kensington

167, 170

165, 175

164, 169

Kerang

185

Montrose

178

Parkville

168

Springvale South

159

Kew

155

Moolap

186

Pascoe Vale

171

St Albans

156

Keysborough

158

Moonee Ponds

170

Pascoe Vale South

171

St Albans Park

186

Kialla

191

Mooroolbark

178

Paynesville

185

St Arnaud

191

Kilmore

189

Mooroopna

191

Penshurst

193

St Helena

152

Kilsyth

167, 178

Mordialloc

164

Plenty

173

St Kilda

173

Kingsville

166

Mornington

172

Point Cook

177

Stawell

191

Knoxfield

164

Mortlake

190

Point Lonsdale

191

Sunbury

162

Koo Wee Rup

157

Morwell

188

Port Fairy

190

Sunshine

156

Korumburra

156

193

Mount Beauty

181

Port Melbourne

168, 173

Sunshine North

Kyabram

184

Mount Eliza

172

Portarlington

186

Sunshine West

Kyneton

189

Mount Martha

172

Portland

187

Surrey Hills

Lake Wendouree

181

Mount Waverley

169

Prahran

174

Swan Hill

194

Lakes Entrance

185

Mulgrave

169

Preston

159

Sydenham

156

Lalor

176

Murchison

191

Rainbow

187

Tallangatta

194

Lara

186

Murrumbeena

161

Red Cliffs

189

Tatura

191

Leongatha

193

Myrtleford

181

Reservoir

159, 160

Leopold

186

Nagambie

193

Richmond

177

Templestowe Lower

166

Lilydale

178

Narre Warren

157

Ringwood

167

Terang

184

Lorne

167

The Basin

164

Thomastown

176

Templestowe

156 156, 175

165, 166

193

Narre Warren North

158

Ringwood East

Lower Plenty

152

Narre Warren South

158

Ringwood North

Lynbrook

157

Nathalia

190

Robinvale

194

Thornbury

160

Lysterfield

164

Natimuk

188

Rochester

184

Timboon

185

Macleod

152

Neerim South

182

Rosanna

152

Tongala

184

Maffra

195

New Gisborne

189

Rosebud

172

Toorak

174

Maidstone

166

Newborough

188

Rowville

164

Torquay

193

Maldon

190

Newcomb

186

Roxburgh Park

162

Trafalgar

182

Malvern East

174

Newport

162

Rupanyup

195

Traralgon

188

165, 167


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149

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Trentham

187

Warburton

178

Whittington

187

Wyndham Vale

177

Tyabb

172

Warracknabeal

195

Whittlesea

176

Yackandandah

188

Upper Ferntree Gully

165, 178

Warragul

182

Willaura

181

Yarra Junction

178

Vermont

167, 175

Warrnambool

194

Williamstown

162

Yarram

195

193

Yarraville

166

Yarrawonga

190

Yea

190

Vermont South

175

Wattle Glen

173

Winchelsea

Violet Town

193

Wendouree

181

Windsor

173, 174

Wallington

187

Werribee

177

Wodonga

195

Wangaratta

194

West Wodonga

195

Wonthaggi

182

Wantirna

165

Westmeadows

162

Woodend

189

Wantirna South

165

Wheelers Hill

169

Wycheproof

183

AgedCareGuide.com.au

VICTORIA 2020

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Page Reference Residential Home Care

Council District

Page Reference Residential Home Care

Council District

Page Reference Residential Home Care

Alpine

181

211-214

Hepburn

187

211-214

Murrindindi

190

211-214

Ararat

181

211-214

Hindmarsh

187

211-214

Nillumbik

173

203-208

Ballarat

181

211-214

Hobsons Bay

Northern Grampians

191

211-214

161-162 203-208

Banyule

152

203-208

Horsham

188

211-214

Port Phillip

173

203-208

Bass Coast

182

211-214

Hume

162

203-208

Pyrenees

191

211-214

Baw Baw

182

211-214

Indigo

188

211-214

Queenscliffe

191

211-214

Bayside

153-154 203-208

Kingston

162-164 203-208

Shepparton (Greater)

191

211-214

164-165 203-208

South Gippsland

193

211-214

193

211-214

Benalla

182

211-214

Knox

Bendigo (Greater)

183

211-214

Latrobe

188

211-214

Southern Grampians

154-156 203-208

Loddon

189

211-214

Stonnington

189

211-214

Strathbogie

193

211-214

Surf Coast

193

211-214

Boroondara

173-174 203-208

Brimbank

156

203-208

Macedon Ranges

Buloke

183

211-214

Manningham

Campaspe

184

211-214

Mansfield

189

211-214

Swan Hill

194

211-214

Cardinia

157

203-208

Maribyrnong

166

203-208

Towong

194

211-214

Casey

157-158 203-208

165-166 203-208

Maroondah

166-167 203-208

Wangaratta

194

211-214

167-168 203-208

Warrnambool

194

211-214

Central Goldfields

184

211-214

Melbourne

Colac-Otway

184

211-214

Melton

168

203-208

Wellington

195

211-214

Corangamite

184-185 211-214

Mildura

189

211-214

West Wimmera

195

211-214

Dandenong (Greater)

158-159 203-208

Mitchell

189

211-214

Whitehorse

Darebin

159-160 203-208

Moira

190

211-214

Whittlesea

176

203-208

Wodonga

195

211-214

174-175 203-208

East Gippsland

185

211-214

Monash

Frankston

160

203-208

Moonee Valley

170

203-208

Wyndham

177

203-208

185

211-214

Moorabool

190

211-214

Yarra

177

203-208

Moreland

171

203-208

Yarra Ranges

178

203-208

Yarriambiack

195

211-214

Gannawarra Geelong (Greater)

185-187 211-214

168-169 203-208

Glen Eira

161

203-208

Mornington Peninsula

172

203-208

Glenelg

187

211-214

Mount Alexander

190

211-214

Golden Plains

187

211-214

Moyne

190

211-214


Guide

150

VICTORIA 2020

This map provides you with a geographical reference to the LGA regions in the wider Metropolitan areas of Melbourne.

A NILLUMBIK

BANYULE

Victo

MANNINGHAM

MAROONDAH

YARRA RANGES

ONDARA WHITEHORSE

Local Governme

MILDURA

RA

YARRA RANGES

MONASH

CARDINIA

SWAN HILL KNOX

YARRIAMBIACK GANNAWARRA KINGSTON

FRANKSTON

GREATER DANDENONG

MORNINGTON PENINSULA

GLEN EIRA

TO N ST ON NI NG

HORSHAM

CAMPASPE LODDON

NORTHERN GRAMPIANS

GREATER BENDIGO

E

ID YS BA

CENTRAL GOLDFIELDS

IP LL

HI

MOUNT ALEXANDER

MITC

P

HEPBURN HOBSONS BAY

MARIBYRNONG

TP OR

BRIMBANK

MOONEE VALLEY

HUME

AND

MELBOURNE

YARRA

DAREBIN

MORE

LAND

WHITTLESEA

WEST WIMMERA

KINGSTON

BOROONDARA

BANYULE

FRANKSTON

MONASH

WHITEHORSE

KNOX

MAROONDAH

HINDMARSH

MANNINGHAM

NILLUMBIK

CASEY

CASEY

BULOKE

GREATER DANDENONG

ARARAT SOUTHERN GRAMPIANS

PYRENEES

MACEDON RANGES

BALLARAT HUME

MOORABOOL MELTON

GOLDEN PLAINS

GLENELG

WYNDHAM GREATER GEELONG

CORANGAMITE

FR

MOYNE SURF COAST WARRNAMBOOL COLAC-OTWAY

Reproduced by permission of the Department of Sustainablility and Environment Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

© The State of Victoria, Department of Sustainability and Environment, 2011

www.land.vic.gov.au/vicmap

DISCLAIMER: The contents of this publication remain at all times the property of the State of Victoria and cannot be reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication.

M O P R

WYNDHAM

MELTON

QUEENSCLIFFE


AgedCareGuide.com.au

VICTORIA 2020

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

P

151

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes 

PHONE (03)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes 

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care Metropolitan Melbourne


Guide

VICTORIA 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BANYULE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

152

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

BANYULE Council Bundoora 3083 Ian Brand Nursing Home

1231 Plenty Rd

9495 3188

Merv Irvine Nursing Home

1232 Plenty Rd

9495 3240

Vasey RSL Care Bundoora

5 Tower Ave

9466 9615

VMCH Bundoora Aged Care

1424-1428 Plenty Rd

1300 698 624

Bupa Greensborough

264 Diamond Creek Rd

9434 6100

Deloraine Aged Care

14-18 Adeline St

9433 3444

Grace Villa, Greensborough

Unit 4, 25-33 Grimshaw St

8432 5199

Trinity Manor Greensborough

226-230 Elder St

9091 5200

30 30 30 90 90 91 50

s

Greensborough 3088

Heidelberg 3084 Benetas The Views at Heidelberg

2-6 Lower Plenty Rd

BlueCross Clevedon Terrace

405 Upper Heidelberg Rd

Iris Grange SRS

569 Upper Heidelberg Rd

Heidelberg West 3081 Estia Health Heidelberg

413-415 Waterdale Rd

90 64 38 s 91 63 s 112 112 s

103 103 s 1300 133 414 51 51 s 9458 1311 P 43 41 s 1300 236 382

9455 0000

45 45

Ivanhoe 3079 BlueCross Ivanhoe

250 Waterdale Rd

1300 133 414

Vasey RSL Care Ivanhoe

63 Edwin St

9457 5933

Chatsworth Terrace SRS

430-432 Main Rd

9439 4013

Japara Lower Plenty Garden Views

390 Main Rd

9430 2400

Baptcare Strathalan Community

50 Braidhill Rd

13 22 72

Regis Macleod

118 Somers Ave

1300 998 100

Assisi Aged Care

230 Rosanna Rd

9455 1199

Japara Rosanna Views

269-271 Lower Plenty Rd 339 St Helena Rd

Lower Plenty 3093

TF TF D TF C D TF C C

178 178 s 50 50 s P 46 45 90 90

s

T TF

17709 18646 140 -141 15609 89 16340 71 16278 55 16328

128D, OBC 16222

9457 7144 9433 1100

81 73

Note: 1. CALD; See SRS table on pages 197 -198

128D, OBC 16321 140 -141 16323 19341

TF

D TF b g C TF

18960 192-192D 15612

See SRS table on pages 197 -198

150 142 s 96 76 s

s

Note 1

g

T TF

St Helena 3088

96D 22210

D TF D TF C

129D 16212

85 16324

124 124 s 69 30

Rosanna 3084

NESB

g

TF b

s

Macleod 3085

Liscombe House

TF TF C D TF C D TF

106 17963

H

16446 Dementia care available  46 -47 16448 Italian

DT

16320 106 16195 16297

Banyule, we’re here for you. Times are changing, but Japara’s quality of care has never been better. Call 1800 52 72 72 or visit japara.com.au

PERMANENT& RESPITE CARE

Trinity Manor Greensborough www.trinitycare.com.au 226-230 Elder Street, Greensborough T: 9091 5200 (option 1)

Serving the community for over 40 years

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

BAYSIDE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

153

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

BAYSIDE Council Brighton 3186 Arcare Brighton

58 Cochrane St

BlueCross Sheridan Hall Brighton

10 Marion St

Hamble Court SRS

108 Martin St

Japara Elanora

7 Mair St

Montclaire Aged Care

18 Montclair Ave

Regis Brighton

161 Male St

Vasey RSL Care Brighton

21 Downes Ave

61 1300 133 414 24 9596 2400 P 29 9599 4000 142 9596 8858 40 1300 998 100 65 9596 7485 40 1300 298 728

Brighton East 3187 Mayflower Brighton Aged Care

7 Centre Rd

9591 1100

Princeton View Aged Care

29 Heathfield Rd

8591 0200

Sunnyhurst Gardens Aged Care Bayside 29-31 Union St

9596 4040

Vasey RSL Care Brighton East

9519 3400

709-723 Hawthorn Rd

150 128 P 22 128

Cheltenham 3192 Allambee Nursing Home Arcare Cheltenham Aveo Freedom Aged Care Cheltenham BlueCross Autumdale Cheltenham Manor Eastwood Hostel St James Terrace SRS

35 161A Centre Dandenong Rd 1300 298 728 90 62-76 Cavanagh St 9131 6199 P 40 13 Eagland Rd 1300 133 414 45 10-12 Bendigo St 9584 1111 153 400 Warrigal Rd 9265 1002 60 296 Warrigal Rd 9583 9999 P 54 400 Warrigal Rd

9265 1155

Hampton 3188 Hampton House SRS

158 Ludstone St

9598 6611

Raynes Park Court SRS

455 Bluff Rd

9533 1111

Note: 1. Asian, Australian, Indian, Italian, Jewish, Sri Lankan; See SRS table on pages 197 -198

61 s W TF g 24 s W TF See SRS table on pages 197 -198 29 s 111 s D TF 39 C TF 65 TF 40 s

German, Latvian 

128D, OBC 19004 16131 106 16473 90-91 16178 46 -47 16234

T

150 s 128 22 s 128 s

D TF TF CD D TF

140 -141 16432 15532

H g

90-91 18644 Note 1 

s s

See SRS table on pages 197 -198

CD

94 16129 140 -141 19948

9 TF 90 T F g German, Greek  40 s H SL; CC WC D TF 45 s TF 153 W TF 60 s T See SRS table on pages 197 -198 49 s

P 40 27 P 38 38

IFC-1 16469

18648 IFC-1 16430 19352 128D, OBC 15567 52 15569 16456 15599

Dementia care available

18359

Note 2

19890

2.  See SRS table on pages 197 -198

Brighton, we’re here for you. Times are changing, but Japara’s quality of care has never been better. Call 1800 52 72 72 or visit japara.com.au

We travel the journey together Facility Locations:

Hughesdale | Narre Warren | Narre Warren South | Carrum Downs Coburg North | Parkdale | Traralgon | Boronia Enquiries Welcome (03) 9428 2800 or visit www.maacg.com.au/aged-care

C helten ham MANOR

This quality facility offers a home-like environment with landscaped and courtyard gardens. Tasteful interior décor adds to the warm comfortable ambience of the living environment.

(03) 9584 1111 cheltenhammanor.com.au

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

154

VICTORIA 2020

P

s W C DT F b gH

PHONE (03)

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

562 Bluff Rd

9131 6199

P 86 86

12 Maxflo Ct

9532 0833

60 9

BAYSIDE continued  to BOROONDARA

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

BAYSIDE Council continued Hampton East 3188 Aveo Freedom Concierge Bayside

Highett 3190 Menarock Life Rosehill

378 Bluff Rd

140 9131 6199 P 110 1300 133 414 84 9599 4199 65 9291 8000 120 1300 998 100 58 9559 4900

Aveo Freedom Aged Care Sandringham 15-25 George St BlueCross Karinya Grove

3 Aberdeen Rd

Fairway Bayside Aged Care

195 Bluff Rd

Mercy Place Fernhill

18-22 Fernhill Rd North

Regis Sandringham

37 Bay Rd

SL; CC

15744

TF

193D 16472

140 TF 110 s WC D TF 64 s D TF 65 C D TF 120 s D TF 56 F

15573

Sandringham 3191 Abberfield Aged Care Facility

sWC D TF s

C

H SL; CC

16261 128D, OBC 18666 15560 21, 60-61 15542 46 -47 16193

BOROONDARA Council Ashburton 3147 Iris Manor

264 High St

Rosewood Gardens Aged Care

436 Warrigal Rd

Samarinda Ashburton Aged Services

286 High St

P 60 60 9886 0005 P 45 45 1300 591 464 90 90

s s s

P 54 54 9131 6199 P 75 75 9830 1466 P 40 30 9091 5200 77 77 1300 698 624 17 17 1300 698 624 89 89

sWC D TF sWC D TF s C F sWC D TF F F

9813 8566

Balwyn 3103 Aveo Freedom Aged Care Balwyn

23 Maleela Ave

Aveo Freedom Concierge Balwyn

45 Banool Rd

The Connault Luxury Aged Care Living

41-45 Yarrbat Ave

Trinity Manor Balwyn

8-14 Pretoria St

VMCH Justin Villa

2 Caravan St

VMCH St Catherine's

1 Clayton Rd

9131 6199

Balwyn North 3104 Eva Tilley Memorial Home

1100 Burke Rd

Note: 1. CALD, NESB; See SRS table on pages 197 -198

PERMANENT& RESPITE CARE

9859 9541

120 104 s

2.  CALD; See SRS table on pages 197 -198

CD C D TF

g g

Note 1

16185

Note 2

16125 16381

SL; CC

15750

SL; CC

16263

SL also available 

33D 16005 96D 16307

Note 3 

H

D TF

89 16344 89 16309 16349

3.  Facility specifically for retired Catholic Priests

Trinity Manor Balwyn www.trinitycare.com.au 8-14 Pretoria Street, Balwyn T: 9091 5200 (option 1)

Serving the community for over 40 years

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

BOROONDARA continued PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

155

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

BOROONDARA Council continued Camberwell 3124 Baptcare Hedley Sutton Community

19 Canterbury Rd

13 22 78

Benetas Broughton Hall

2 Berwick St

1300 236 382

BlueCross The Gables

629 Riversdale Rd

1300 133 414

Camberwell Green Aged Care

12-14 Hunter Rd

9888 6133

Lynden Aged Care

49 Lynden St

9809 7000

Menarock Life Camberwell Gardens

15 Cornell St

9836 9507

Nazareth House Camberwell

16 Cornell St

9830 5022

Regis Shenley Manor

440 Camberwell Rd

1300 998 100

100 65 92 45 102 75 100 60 61 40

16345 100 s H TF 85 16368 65 C D TF 128D, OBC 17929 92 s C TF b 90-91 20854 43 C TF 16312 82 H WC TF 53 s C D T F g Chinese, European  193D 18304 97D 16352 70 D F 46 -47 16370 60 TF 102-103 16351 46 s C D TF H 102-103 16373 1 s C F

Uniting AgeWell Community Condare Ct 8 Joffre St

9809 1558

Uniting AgeWell Community Tanderra

141 Highfield Rd

9836 1565

2A Warburton Rd

1300 133 414

64 64

27 Shierlaw Ave

8809 4000

175 175

D TF

9-15 Kent St

8573 4812

138 138

C D TF

Camberwell East 3126 BlueCross The Mews

T

Canterbury 3126 Faversham House

s

C D TF b

Glen Iris 3146 mecwacare Noel Miller Centre

Hawthorn 3122 Aveo Freedom Aged Care Hawthorn

12 Lisson Gr

Hawthorn Grange

7-9 Hunter St

Hawthorn's Victoria Gardens

1 New St

Uniting AgeWell Hawthorn Community 27-29 Wattle Rd

Hawthorn East 3123

128D, OBC 15603

H

SL; CC P 41 41 s WC D TF See SRS table on pages 197 -198 P 54 54 s C 9819 6941 P 31 27 s C See SRS table on pages 197 -198 1300 783 435 120 120 D F

72, 99 16353 9 15583

9131 6199

15746

9819 5423

15681

T

9804 0410

30 12 92 92

Auburn House

98-100 Camberwell Rd

St Vincent's Care Services Hawthorn

4 King St

1800 778 767

Baptcare Karana Community

55 Walpole St

BlueCross Highgrove

79 Stevenson St

Kew Gardens Aged Care

22-24 Gellibrand St

Parkland Close Supportive Care Home

10-14 Childers St

Prague House

253 Cotham Rd

93 1300 133 414 49 9261 8600 100 9853 3330 P 25 9231 8600 45

Kew 3101 13 22 78

15696 102-103 38409

D TF TF

87 s C T H 49 s F T 100 W TF See SRS table on pages 197 -198 8 s C 45 C

18650 86 16311 16343 128D, OBC 18934 19044 18762 16382

Live well with choice and peace of mind Home Care I Residential Care I Independent Living 1300 783 435

unitingagewell.org

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BOROONDARA continued  to BRIMBANK PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

156

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

BOROONDARA Council continued Surrey Hills 3127 Arcare Surrey Hills

18 Florence Rd

1300 298 728

BlueCross Broughtonlea

9-17 Broughton Rd

1300 133 414

53 53 97 97

9360 4552

55 15

7378 8188

60 60

344 Taylors Rd

Estia Health Keilor Rosary Home

BRIMBANK Council

IFC-1 21326

F TF

s

128D, OBC 15987

Ardeer 3022 Estia Health Ardeer

T

g

Note 1 

192-192D 16557

s

TF

g

Note 2

20883

9367 8055

102 102 s

C D TF

2-6 Copernicus Way

9367 1011

138-150 Odessa Ave

9367 7722

46 50 50

30 North St

C

Cairnlea 3023 Mekong Cairnlea Vietnamese Aged Care 133 Cairnlea Dr

Delahey 3037 Kalyna Care

Keilor Downs 3038

Keilor East 3033 Cyril Jewell House

68 Hassett Cr

9331 6581

Edenvale Manor Aged Care

188A Sterling Dr

9337 7343

Holloway Aged Care Services

1 Rotary Dr

9331 2733

Mekong Keilor East Vietnamese AC

8 Trott Pl

9331 5366

45 58 70 65

13 52 48 2

St Albans 3021 Doutta Galla Grantham Green

28-32 Magnolia St

Fronditha Care St Albans Res Aged Care 181 Furlong Rd

9680 3311 9365 4300

44 44 60 60

Sunshine 3020

s

s

TF C TF C TF D TF

s

TF D TF

s

90 90 40 10 62 62

s

1300 698 624

74 42 96 94

s s

9312 3111

65 23

BlueCross Western Gardens

40 Anderson Rd

1300 133 414

Bupa Sunshine

74 Devonshire Rd

9312 2930

Doutta Galla Woornack

6-8 Killara St

9680 3311

Cumberland Manor

25-27 Wiltshire St

9311 7079

VMCH St Bernadette's

17 Park Dr 2 Killara St

C

C

Sunshine North 3020

Sunshine West 3020 Hope Aged Care Sunshine

Sydenham 3037 Arcare Hillside

50 Community Hub

1300 298 728

Arcare Sydenham

31 Trickey Ave

1300 298 728

Royal Freemasons Springtime Sydenham 41 Manchester Dr Water Gardens

352 Sydenham Rd

1300 176 925 8358 1300

Note: 1. Croatian, Filipino, German, Greek, Maltese, Polish, Vietnamese 2.  Vietnamese; Dementia care available 3.  Arabic, Bosnian, Croatian, Italian, Maltese, Vietnamese 4.  Services for residents with mental health issues & degenerative neurological diseases

70 120 50 137

TF TF

70 s 120 4 137

C

TF TF TF

g H Slavic, Ukrainian g

Note 3 

16552 192-192D 16532 16517

Note 4

16478 138 16479 16509

Vietnamese

16514

g CALD, NESB  g H Greek

56 16494

g

16556 128D, OBC 16081 71 16534

g

CALD, NESB 

56 15606

TF D TF

g

Note 5 

73 16560

TF

g

Greek, Maltese

TF D TF D TF D TF

g g

Note 6 

IFC-1 15682

Note 7 

IFC-1 16168

89 16596 16559

16566 51 19897

5.  Croatian, Filipino, Italian, Macedonian, Maltese, Polish, Serbian; Dementia care available 6.  Dutch, German, Italian and Maltese 7.  Croatian, Egyptian, German, Italian, Macedonian and Maltese

Water Gardens — Exceptional Living Environment 352 Sydenham Road, Sydenham VIC 3037 p: 03 8358 1300 e: menza.katsis@heritagecare.com.au www.heritagecare.com.au ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

CARDINIA  to CASEY PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

157

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

CARDINIA Council Beaconsfield Upper 3808 3-9 Salisbury Rd

5944 3443

60 35

s

C D TF

22 A'Beckett Rd

5629 6096

58 57

s

C D TF

235 Rossiter Rd

5997 9679

60 44

s

C D TF b

Menarock Life McGregor Gardens

11 McGregor Rd

5941 9633

Millhaven Lodge

54-64 Princes Hwy

5943 3000

VMCH Shanagolden Aged Care

153-177 Webster Way

1300 698 624

91 91 s 104 104 s 90 90 s

Menarock Life Salisbury House

Bunyip 3815 Hillview Bunyip Aged Care

Koo Wee Rup 3981 KRHS Westernport NH & Killara Hostel

Pakenham 3810

CASEY Council

193D 16625 16390

H

16503

D TF C D TF F

193D 19006 15576

H H

89 20555

Berwick 3806 Aveo Freedom Aged Care Berwick

6 Melville Park Dr

CraigCare Berwick

21-25 Parkhill Dr

Melville Grange

80 Melville Park Dr

VMCH Berwick Aged Care

89-93 Avebury Dr

P 35 140 9768 9599 120 1300 698 624 76

135 Duff St

1800 543 384

9131 6199

9705 4600

Cranbourne 3977 Lifeview Willow Wood

35 s WC D TF 56 D TF 120 s TF 76 CD F

116 116

1 Residence Dve

5995 5693

120 120 s

2A Chestnut Rd

9554 1200

100 60

CDT

55 Heatherton Rd

9706 2188

120 120 s

C

Doveton 3177 Chestnut Gardens Aged Care

Endeavour Hills 3802 Japara Viewhills Manor

Hallam 3803 Berwick House SRS Coptic Village Hostel Homewood Japara Hallam

P 27 18 St Kyrillos Pl 9796 3018 44 8 Young Rd 0498 058 957 120 47-49 Belgrave-Hallam Rd 9703 2322 60 21 Kays Ave

9703 1214

Junction Village 3977 Regis Cranbourne

18 Sherwood Rd

D

g

1300 998 100

149 60

Lynbrook Park Aged Care

42 Olive Rd

8903 3200

Mercy Place Lynbrook

500 Evans Rd

8768 6100

82 82 96 96

300 Golf Links Rd

9705 4200

146 66

Narre Warren 3805

93, 139 18513 66 16033 19015

g

T

s s

LGBTIQ

F

TF

16423 89 16502

See SRS table on pages 197 -198 6 s 44 TF g 120 s C D W T b 2 CD F g

Lynbrook 3975

Casey Aged Care

TF

C

19350 66 15678

T

Cranbourne East 3977 Langford Grange

H SL; CC

CALD

106 16208 15699

Arabic

16395 68 15945

CALD

106 16414

D TF

46 -47 16392

D TF C D TF

109 18558

D TF

21, 60-61 18309

g

CALD

161D 18610

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CASEY continued  to  DANDENONG (GREATER) PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

158

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

CASEY Council continued Narre Warren North 3804 Bupa Berwick Japara St Judes 

359 Narre Warren North Rd

9796 9677

381-403 Narre Warren North Rd 9796 9166

Narre Warren South 3805 Casey Manor

445 Ormond Rd

9703 0188

120 100 90 76 s

C

45 45

TF TF

g

TF

g H Note 1 

71 15957 CALD

106 17965 161D 15946

Casey, we’re here for you. Times are changing, but Japara’s quality of care has never been better. Call 1800 52 72 72 or visit japara.com.au

DANDENONG (GREATER) Council Dandenong 3175 Estia Health Dandenong

147-151 David St

9792 4322

Eunice Seddon

32 Potter St

9034 4824

Japara Scottvale

71 Scott St

9791 3088

Mayfair Lodge SRS

80 Stud Rd

9792 4604

Mercy Place Dandenong

82 McCrae St

9791 2777

Rosewood Downs SRS

24 Railway Pde

9701 3234

60 60 110 P 44 120 P 72

Dandenong North 3175

36 s 60 s 64 s 44 s 120 48 s

Absalom SRS

8 Janmara Ct

Outlook Gardens Aged Care Facility

504 Police Rd

Regis Dandenong North

5 Bakers Rd

P 19 9795 7566 95 95 1300 998 100 171 24

Arcare Keysborough

85 Stanley Rd

1300 298 728

Estia Health Keysborough

15 Stanley Rd

8788 2700

9795 1989

s s

TF

Belvedere Aged Care

41-43 Fintonia Rd

Fermont Lodge SRS

29-31 Fintonia Rd

Galilee SRS

382-384 Princes Hwy

Noble Gardens

55 Thomas St

Noble Manor

33 Frank St

Noble Park Lodge

3 Noble St

Royal Freemasons Darvall Lodge

521 Princes Hwy

Uniting AgeWell Noble Park Community 1312 Heatherton Rd Yarraman Nursing Home Note: 1. CALD; Dementia care available

22B Yarraman Rd

60 9546 3322 P 31 9794 6881 P 21 8514 1888 130 8514 1400 160 1800 642 273 108 1300 176 925 60 9554 0700 68 9265 7999 30 9574 1355

2.  Greek, Indian, Italian, Sri Lankan

52

D TF

g

CALD

D TF

g

CALD

C

sW

C

g

20556

H

g

15526 Italian, Maltese 

46 -47 15949

Note 2 

IFC-1 19895

TF

See SRS table on pages 197 -198

See SRS table on pages 197 -198 10 s 130 s CDT 160 s WC D T 108 g Note 3 34 TF 68 D TF 3

T

21, 60-61 16466 17975

See SRS table on pages 197 -198

D TF D TF

106 15979 18760

See SRS table on pages 197 -198

D TF C TF

Noble Park 3174

19828

See SRS table on pages 197 -198

Keysborough 3173 90 90 62 58

192-192D 16458

192-192D 17967 5 16467 18752 18755 68 15594 68 18455 21673 16462 102-103 16400 18649

3.  Indian; New facility opening late 2020

Permanent and Respite care 41- 43 Fintonia Road, Noble Park, Victoria Phone (03) 9574 1355  belvedere.com.au ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

P

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

159

DANDENONG (GREATER) continued  to DAREBIN

Notes 

PHONE (03)

1st time user? See page 151

DPS Advertisement Web Page Reference ID

DANDENONG (GREATER) Council continued Springvale 3171 Japara Springvale

340-344 Springvale Rd

9546 6133

Lexington Gardens Aged Care

18 Villa Rd

9574 6699

Japara Kingston Gardens

201 Clarke Rd

9549 5333

Mercy Place Springvale

472 Springvale Rd

9548 4545

73 2 98 98

s

72 72 42 42

s s

Springvale South 3172

g

Note 1 

C

TF TF

C C

TF TF

g

CALD

106 16404 90-91 16011 106 15525 21, 60-61 16274

Springvale, we’re here for you. Times are changing, but Japara’s quality of care has never been better. Call 1800 52 72 72 or visit japara.com.au

DAREBIN Council Alphington 3078 Arnica Lodge

12-14 Como St

9497 2027

Chronos Care Alphington Aged Care

9-11 Old Heidelberg Rd

9499 8522

P 27 11 45 45

s

Northcote 3070 Aveo Veronica Gardens

25 Veronica St

BlueCross Ruckers Hill

14-24 Pearl St

BlueCross Westgarth

121-127 Westgarth St

St Joseph's Home Northcote

112B St Georges Rd

P 61 1300 133 414 75 1300 133 414 80 9489 8444 51 9131 6199

61 75 80 51

s s s

Preston 3072 BlueCross Hilltop

7-17 Montague St

8480 1200

Darebin Lodge Supported Res Services 116-118 Tyler St

9471 0190

Uniting AgeWell Preston Community

9658 5400

78 Bruce St

92 69 s P 31 10 s 104 104

C

Cnr Plenty & Gremel Rds

1300 298 728

Aurrum Aged Care Reservoir

1 Aberdeen St

1800 287 786

Embracia Reservoir

65A Glasgow Ave

9469 5555

Mayflower Reservoir Aged Care

56 Elliot St

9460 2480

69 129 104 110

Note: 1. CALD, Cambodian, Chinese, Vietnamese 2.  Also cater for younger adults with mental health issues and/or disabilities 3.  Services for residents with acquired brain injuries, intellectual disabilities or substance issues

69 109 s 104 s 110

TF

C D TF b C D TF b C TF

16084

H

128D, OBC 15970 128D, OBC 18634 16375

C D TF b

128D, OBC 16339

See SRS table on pages 197 -198

Note 3

TF C

F D TF C D TF TF

19799 15661

See SRS table on pages 197 -198

Reservoir 3073 Arcare Reservoir

Note 2

See SRS table on pages 197 -198

16161 102-103 38410

g g g g

Croatian, Italian  Note 4  European, Italian  Note 5

IFC-1 16358 7 15972 159, 170 16200 16449

4.  Greek, Italian, Macedonian, Serbian 5.  CALD, Eastern European, Greek, Italian, Macedonian, Slavic

Embracia Reservoir

Where style, care and comfort reside 65A Glasgow Avenue, Reservoir www.embraciavic.com.au 03 9469 5555

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs DAREBIN continued  to FRANKSTON PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

160

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

DAREBIN Council continued Reservoir 3073 continued Mercy Place Keon Park

15 Tunaley Pde

8414 6000

The Ashley Aged Care

17-21 Ashley St

9469 4900

Twin Parks Aged Care Centre

33-47 Blake St

8470 9888

Fronditha Care Thornbury Res Aged Care 335 Station St

9495 2300

Medina Manor Aged Care

200A Smith St

9290 6400

St Paul's Hostel

15-17 Strettle St

9484 9488

Thornbury 3071

FRANKSTON Council

96 96 s 65 61 s 135 133 s

D TF H D TF C T F b g H CALD

120 120 44 44 60 60 s

D TF D TF D TF

Greek

g

21, 60-61 20280 109 16318 16301 16300 90-91 16295 16363

Carrum Downs 3201 Avondrust Lodge  Carrum Downs Aged Care

72 50 60 90 30

72 48 56 90 30

P 45 1300 236 382 80 9783 7277 30 9783 5702 P 30 1300 375 287 51 1300 998 100 106

39 80 6 30 51 88

1105 Frankston-Dandenong Rd 9788 9020 80 William Rd

9428 2800

Carrum Downs Nursing Home 

1133 Frankston-Dandenong Rd 1300 375 287

Japara Bayview 

1295 Frankston-Dandenong Rd 9775 1419

Japara Sandhurst

20 Herbert Rd

9782 0171

Frankston 3199 Angus Martin House

382-384 Nepean Hwy

Benetas St Paul's Terrace

2B Towerhill Rd

Carinya Residential Aged Care

125 Golf Links Rd

Eliza Lodge SRS

347-349 Nepean Hwy

Frankston Nursing Home

8-12 Nolan St

Regis Frankston

93 Ashleigh Ave

9034 4824

C D T F g H CALD D TF C TF b H sW T F g CALD T F g CALD s

s s

Frankston North 3200

C

D

D TF b D TF b

180 180 s

CDT

Baptcare Peninsula View Community

24-28 Moorooduc Hwy

13 22 78

Vasey RSL Care Frankston South

85 Overport Rd

9787 2844

Village Baxter Manor

8 Robinsons Rd

5971 1349

Village Baxter The Lodge

8 Robinsons Rd

5971 1349

106 120 64 60

TF C D TF D TF T

Frankston South 3199

Note: 1. Psychogeriatric specific services

96 s 120 s 62 60

Note 1

See SRS table on pages 197 -198

8779 1700

16189 106 16468 106 15679

85 21206

F F

23 Forest Dr

Forest Lodge

161D 16470

15667

See SRS table on pages 197 -198

C

16399

16420 18751 16009 46 -47 16496 68 18696 16411 140 -141 16416

H

16398 16383

We travel the journey together Facility Locations:

Hughesdale | Narre Warren | Narre Warren South | Carrum Downs Coburg North | Parkdale | Traralgon | Boronia Enquiries Welcome (03) 9428 2800 or visit www.maacg.com.au/aged-care

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


We travel the journey together There is a personal touch that shines through in everything MACG does. We provide quality care in a homelike environment that is personal, welcoming and warm. Hughesdale Oaklea Hall (03) 9569 0988

Traralgon Traralgon Aged Care (03) 5176 0759

Coburg North Northern Gardens (03) 9350 5033

Narre Warren Casey Aged Care (03) 9705 4200

Narre Warren South Casey Manor (03) 9703 0188

Boronia Boronia Residential Aged Care (03) 9762 1877

Parkdale Parkdale Aged Care (03) 9580 0499

Carrum Downs Carrum Downs Aged Care (03) 9428 2800


AgedCareGuide.com.au

VICTORIA 2020

P

GLEN EIRA  to  HOBSONS BAY PHONE (03)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

161

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

GLEN EIRA Council Bentleigh 3204 34-36 Clairmont Ave

9557 2888

45 45

TF

Mooraleigh Hostel

748 Centre Rd

8572 4800

Warrawee Community

854A Centre Rd

9570 2211

29 16 90 90

T TF

Estia Health Bentleigh

Bentleigh East 3165

Carnegie 3163 Arcare Carnegie

47 Rosanna St

Finchley Court

1168 Dandenong Rd

Glenhuntly Terrace SRS

164 Grange Rd

Caulfield 3162 Caulfield Manor SRS

1019 Glenhuntly Rd

Gary Smorgon House

4-8 Freeman St

HammondCare Caulfield Home

294 Kooyong Rd

HammondCare Montgomery

294 Kooyong Rd

HammondCare Namarra

294 Kooyong Rd

Caulfield North 3161

sW

120 120 9569 6699 P 20 20 s 0438 315 798 P 48 6 s

D TF

1300 298 728

C

192-192D 16444 Note 1

138 16176 Note 2 

g

IFC-1 18635

See SRS table on pages 197 -198

18501

See SRS table on pages 197 -198

16147

P 30 30 s C g 9209 1111 120 120 s g W DT 1800 990 414 92 TF b 1800 990 414 30 30 D TF 1800 990 414 30 D F 9569 2600

110 s TF 40 C T 38 s TF 138 s W D TF 40 F

Note 3

16034

Jewish

19343 17953 15952

T

110 40 38 138 40

16182

Note 4

16169

Note 5 

IFC-1 20293

Arcare Caulfield

141 Kooyong Rd

1300 298 728

Benetas Lovell House

389 Alma Rd

1300 236 382

BlueCross Sheridan Hall Caulfield

6 Northcote Ave

1300 133 414

Emmy Monash Aged Care

518-526 Dandenong Rd

8508 9300

mecwacare Jubilee House

52-58 Northcote Ave

8587 8288

349-351A North Rd

8574 7100

127 125 s

C D TF

Graceland Manor

508 Glenhuntly Rd

9528 2623

Victoria by the Park

27 Victoria St

9524 2111

45 45 70 70

s

C

TF TF

509 Kooyong Rd

9596 6922

P 30 24

s

C

F

231 McKinnon Rd

9576 7922

130 130

TF

90-91 16294

90 70 53 53 30 30

TF TF TF

138 16435

Caulfield South 3162 Bupa Caulfield

Elsternwick 3185

T

Gardenvale 3185 Caulfield House SRS

McKinnon 3204 Claremont Terrace Aged Care

W

Murrumbeena 3163 Brimlea Aged Care

21 Railway Pde

8564 1060

Rosstown Community

6 Ames Ave

9568 0199

Spurway Community

89-91 Murrumbeena Rd

9563 1911

Allanvale Private Nursing Home

38-40 Ascot St South

9369 4122

Benetas St George's

13-19 Howard St

Estia Health Altona Meadows

297 Queen St

HOBSONS BAY Council

s s

g g g

85 16436

H

128D, OBC 18766 Jewish

16450 9 38644

Greek, Italian, Jewish 

71 16246 16166 18642

Note 6

18291

15663 138 15590

Altona Meadows 3028

Note: 1. Psychogeriatric specific services 2.  Greek, Italian, South African

1300 236 382 9369 4568

26 s 154 154 90 76

C

TF T

3.  Jewish; See SRS table on pages 197 -198 4. Residents with behavioural/psychological dementia symptoms & related organic brain illnesses

64 16555 85 16550 192-192D 16569 5.  German, Polish, South African 6.  See SRS table on pages 197 -198

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs HOBSONS BAY continued  to KINGSTON PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

162

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

HOBSONS BAY Council continued Altona North 3025 72 30 TF 190 190 s WC D T 62 28 D F

Florence Aged Care Facility

375-379 Mason St

9391 3380

Marina

385 Blackshaws Rd

8374 6000

Opal Hobsons Bay

28-30 Rymill Ct

8325 7600

Mercy Place Newport

288 Melbourne Rd

9391 6911

Westgate Aged Care Facility

4 William St

9391 9222

37 2 90 40

2 Wintringham Rd

9034 4824

60 60

66 Coleraine St

9309 7562

32 32

15 Mladen Ct

9309 0011

60 60

251 Waterview Blvd

1300 298 728

96 96

D TF

14 South Circular Rd

9338 0111

82 17

C D TF

855 Mickelham Rd

9070 8300

90 90

2-6 Robinson St

9302 4002

32 32

90 Lightwood Cr

9303 6800

63 23

D TF

32D, IBC 16172

3 Wedgewood Rd

9303 6333

132 63

D TF

19898

Japara Goonawarra

19-25 Anderson Rd

9740 8588

Cnr Spavin Dr & Riddell Rd

9218 5200

D TF C TF

106 15978

Riddell Gardens Aged Care

120 60 72

Baptcare Brookview Community

130 Dimboola Rd

13 22 78

mecwacare Vincent House

125-135 Kenny St

38-40 Station St

Newport 3015

W

C

HUME Council

s

Greek, Italian

20889 68 16567

T

Williamstown 3016 Wintringham Hostel Williamstown

g

32D, IBC 16564

TF TF b

21, 60-61 16565 16528 16554

C

Broadmeadows 3047 Ottoman Village Aged Care

C

Coolaroo 3048 Estia Health Coolaroo

Craigieburn 3064 Arcare Craigieburn

Greenvale 3059 Corpus Christi Community

Jacana 3047 McLellan House Hostel

s

Meadow Heights 3048 Opal Roxburgh

15601 192-192D 15684

g

Note 1 

IFC-1 20251 16490

TF

Note 2

16505

C

T

Note 3

18645

Sunbury 3429

Westmeadows 3049

Turkish

C

Roxburgh Park 3064 Moran Roxburgh Park

g

TF

s

Gladstone Park 3043 Hope Aged Care Gladstone Park

TF

8573 4812

90 90 30 30

s

TF T

9580 9824

P 30 26

s

See SRS table on pages 197 -198

KINGSTON Council

90-91 16083 20847 9 16518

Aspendale 3195 Sandy Lodge SRS

Note: 1. Egyptian, Greek, Italian, Maltese 2.  Men only; Specialist facility for marginalised men with addiction or complex health needs/history of homelessness

18765

3.  Psychogeriatric specific services

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

P

KINGSTON continued PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

163

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

KINGSTON Council continued Bonbeach 3196 Bupa Bonbeach

53-59 Broadway

9782 7145

Japara Bonbeach

440 Station St

9772 7477

96 74 70 12

s s

C D TF D TF

70 70 73 49 45 45

s s

C D TF C TF C TF

Chelsea 3196 BlueCross Chelsea Manor

7-11 Beardsworth Ave

1300 133 414

BlueCross Gardenia

87 Argyle Ave

1300 133 414

Lifeview Argyle Court

81-83 Argyle Ave

1800 543 384

Cheltenham 3192 Allambee Nursing Home Arcare Cheltenham Aveo Freedom Aged Care Cheltenham BlueCross Autumdale Cheltenham Manor Eastwood Hostel St James Terrace SRS

35 161A Centre Dandenong Rd 1300 298 728 90 62-76 Cavanagh St 9131 6199 P 40 13 Eagland Rd 1300 133 414 45 10-12 Bendigo St 9584 1111 153 400 Warrigal Rd 9265 1002 60 296 Warrigal Rd 9583 9999 P 54 400 Warrigal Rd

9265 1155

Clarinda 3169 Clarinda Manor

21-29 Inverness St

9545 5960

90 56

94 Springs Rd

9239 2100

101 61

617 Lower Dandenong Rd

9551 5676

46 46

C D TF

W

Edithvale 3196 Bupa Edithvale

256-260 Station St

9782 7000

Mercy Place Northcliffe

10-12 Northcliffe Rd

9772 8505

99 24 34 34

12 Maxflo Ct

9532 0833

60 9

Highett 3190 Menarock Life Rosehill

CALD

s

106 16465 128D, OBC 16230 128D, OBC 16453

g

LGBTIQ

C D TF

s

Dingley Village 3172 Greenwood Manor

g

9 TF 90 T F g German, Greek  40 s H SL; CC WC D TF 45 s TF 153 W TF 60 s T See SRS table on pages 197 -198 49 s

Clayton South 3169 Fronditha Care Clayton Res Aged Care

71 16464

93, 139 16431 18648 IFC-1 16430 19352 128D, OBC 15567 52 15569 16456 15599 16418

g

Greek

15524

TF

52 16132

C C

TF TF

21, 60-61 15533

C

TF

193D 16472

71 16451

Carrum, we’re here for you. Times are changing, but Japara’s quality of care has never been better. Call 1800 52 72 72 or visit japara.com.au

Gre e nwo o d MANOR

Greenwood Manor offers a home-like environment with landscaped and courtyard gardens. Tasteful refurbished interior décor adds to the warm comfortable ambience of the living environment.

(03) 9551 5676

greenwoodmanor.com.au

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs KINGSTON continued  to KNOX PHONE (03)

s W C DT F b gH

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164

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

KINGSTON Council continued Mentone 3194 Avonlea Aged Care

3-7 Patty St

9545 4800

Grand Villa Mentone

66-70 Nepean Hwy

9585 0733

Mercy Place Corben

9-15 Brindisi St

9584 9934

Mercy Place Mordialloc

10 Brindisi St

9583 0077

Bayside Aged Care

5 McDonald St

8543 3100

BlueCross Elly Kay

45-51 Elliot St

8586 1400

Mercy Place Nixon

27 Chute St

70 70 P 42 40 46 46 30

s

C

Mordialloc 3195

9580 4902

40 90 90 36 36

1300 133 414

43-45 Herbert St

Clarendon Grange Polish Retirement Home

D TF TF

21, 60-61 15570

See SRS table on pages 197 -198 Note 1

15741 21, 60-61 16454

s

128D, OBC 16463

50 50

s

C

TF b

128D, OBC 21080

9580 0499

60 24

s

40 Stud Rd

9720 2245

3 Percival St

9720 3575

47 47 30 30 118 86

1055-1061 Centre Rd

Parkdale 3195 Parkdale Aged Care

90-91 15683

TF C D TF b C D TF

Oakleigh South 3167 BlueCross Oakleigh

TF

KNOX Council

TF

90-91 15568 21, 60-61 15522

g

Note 2 

161D 16460

Bayswater 3153

Tabulam & Templer Homes for the Aged 31-41 Elizabeth St

8720 1333

s

Boronia 3155 151 100 s 70 25 48 24

Autumn Aged Care - Clovelly Cottage

16 Stewart St

1300 428 886

Boronia Residential Aged Care

7 Coogee St

9762 1877

Mercy Place Boronia

7-9 Maryville Way

9762 6506

Ferntree Gardens SRS

30 Forest Rd

9752 2170

Glengollan Village

97 Underwood Rd

9758 1093

P 32 24 90 68

428 Scoresby Rd

9763 1421

52 74

1273 Wellington Rd

9752 9455

50 50

18 Le John St

8799 2000

119 119

Ferntree Gully 3156

Knoxfield 3180 Estia Health Knoxfield

s s

TF TF C D TF C

D TF C TF C D TF C D TF

Lysterfield 3156 Isomer Aged Care

Rowville 3178 Homestyle Rowville Manor

The Basin 3154 Martin Luther Homes Care Apartments 67 Mount View Rd

9760 2100

Martin Luther Homes Nursing Home

9760 2100

Note: 1. Respite & dementia care available 2.  CALD; Dementia care available

67 Mount View Rd

P 9 139

s

66 15553

g Polish g H Note 3 

16577 81 16361 16604

g

Note 2 

161D 16601 21, 60-61 16626

g Note 4 g H Italian

15714 16229

TF

g

Note 5 

192-192D 15564

TF

g

Note 6 

79 15561

D TF C TF C D TF

3.  Austrian, Croatian, German, Hungarian, Latvian, Polish, Russian, Swiss, Ukrainian 4.  Italian, Maltese; See SRS table on pages 197 -198

66 61582 SL; includes STRC services

g H CALD, German

21894 16619

5.  CALD, European, Filipino, Italian, Polish 6. Arabic, Bengali, Fijian, Greek, Hindi, Italian, Muslim, Polish, Turkish

We travel the journey together Facility Locations:

Hughesdale | Narre Warren | Narre Warren South | Carrum Downs Coburg North | Parkdale | Traralgon | Boronia Enquiries Welcome (03) 9428 2800 or visit www.maacg.com.au/aged-care

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

KNOX continued  to MANNINGHAM PHONE (03)

s W C DT F b gH

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P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

165

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

KNOX Council continued Upper Ferntree Gully 3156 Edward Street Nursing Home

2-6 Edward St

9753 5064

Menarock Life Sherbrooke House

14-18 Tarana Ave

VMCH Willowbrooke Aged Care

9A Willow Rd

1300 698 624

Arpad Aged Care

9 Garrisson Gr

9801 0855

Opal Salford Park

100 Harold St

9847 2500

Adare SRS

1405 High Street Rd

9801 7110

Arcare Knox

478 Burwood Hwy

1300 298 728

Arcare Knox - The Lodge

478 Burwood Hwy

1300 298 728

Latvian Aged Care Facility

60 Fraser Cr

9800 2977

Royal Freemasons Centennial Lodge

13 Lewis Rd

1300 176 925

VMCH Wantirna Aged Care

355 Stud Rd

1300 698 624

371 Manningham Rd

1300 902 023

MannaCare Doncaster Melaleuca Lodge 383 Manningham Rd

1300 902 023

9758 9911

30 30 45 3 49 48

s s

C C

s

C

45 s 110 28 54 s 60 96

C

Wantirna 3152 60 58 120 90

Wantirna South 3152 P 45 120 28 54 75 96

MANNINGHAM Council

TF TF TF

g

TF TF

g H Hungarian

D TF TF D TF D TF C D TF

CALD

16591 193D 16608 89 16576

g g

15552 32D, IBC 16585

Note 1

20581

Note 2 

IFC-1 16593 IFC-1 21239

g H European, Latvian

15565 16602 89 15969

Doncaster 3108 MannaCare Cassia House

90 90 60 60

Doncaster East 3109 Aveo Freedom Aged Care Doncaster

130 King St

Baptcare The Orchards Community

107 Andersons Creek Rd

P 38 13 22 78 150 9841 7250 P 23 9841 1600 163 0412 171 017 P 22 9131 6199

Doncaster Manor Supported Care Home 52 George St Japara Millward

31 Blackburn Rd

Mt Alexander Retirement Lodge

52 George St

Donvale 3111 Alexandra Gardens SRS

42 Old Warrandyte Rd

9842 9971

Bupa Donvale

296-304 Springvale Rd

9841 1100

Greenview Aged Care

33-37 Mitcham Rd

8841 0800

On Luck Chinese Nursing Home

177-179 Tindals Rd

9844 6000

The Heights

39-41 Mitcham Rd

8841 8100

163-165 Central Rd

9259 2000

P 38 118 85 120 126

s s

Ringwood North 3134 Della dale Aged Care

17 Derwent St

Opal Gracedale

205 Warrandyte Rd

1800 001 717 9844 8000

34 71

s s

104 126

75 King St

1300 298 728

BlueCross Silverwood

105 Porter St

1300 133 414

Bupa Templestowe

222 Serpells Rd

8873 6100

Charlesbrook Aged Care

1 Innisfallen Ave

9814 8200

Note: 1. Chinese; See SRS table on pages 197 -198 2.  Dutch, German, Irish, Italian

T

C C

15558

30 8 107 51

s

117 117 61 61 s 142 71 71 s

D TF C D TF WC TF C C

D

F TF TF TF

19037 21820 95 20022 106 15669 16241 18627

See SRS table on pages 197 -198

TF TF D TF WC D T

134 134 s

Templestowe 3106 Arcare Templestowe

16589

38 s H SL; CC WC D TF 150 T F g H Chinese, Greek, Italian 23 s C See SRS table on pages 197 -198   163 C D TF H See SRS table on pages 197 -198 22 s C

Nunawading 3131 AdventCare Whitehorse

C D TF

71 16611 90-91 15941

g

Note 3

15967 68 20254

g H CALD

101 15555

NESB

62 16590

g

32D, IBC 16595 New facility now open  IFC-1 22018 128D, OBC 16221

g

Note 4 

71 20561 109 16119

3.  Asian, Chinese, Indo-Chinese, Indonesian, Malaysian, Singaporean, Vietnamese 4.  Chinese, Greek, Italian, South African

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MANNINGHAM continued  to MAROONDAH PHONE (03)

s W C DT F b gH

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166

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

MANNINGHAM Council continued Templestowe 3106 continued Emerald Terrace Aged Care

1 Chivers Rd

9846 4900

Menarock Life Willowbrae

81-85 Porter St

9846 7488

Newmans on the Park

33 Newmans Rd

9814 8100

23-31 Ashford St

1300 133 414

83 83 64 64 109 89

Templestowe Lower 3107 BlueCross Ashby

Fronditha Care Lower Templestowe RAC 11 Omar St

8850 5111

Greenslopes Aged Care

236 Greenslopes Dr

9852 1800

Menarock Life Emmavale

7 Elberta Ave

9852 4222

Mercy Place Templestowe

16 Herlihys Rd

9850 1606

Templestowe Manor Aged Care

410-418 Thompsons Rd

9850 8877

Baptcare Westhaven Community

50 Pickett St

13 22 78

Doutta Galla Footscray

48 Geelong Rd

9680 3311

James Barker House

64 Buckley St

9283 4000

78 60 P 36 50 52 60

78 60 36 50 52 60

s s s

C

s s s s

MARIBYRNONG Council

C C C C

TF TF TF

69 16079 193D 16587 109 18661

TF TF

128D, OBC 16219 Greek

g

17964 105 18305

See SRS table on pages 197 -198  

TF TF TF

193D 16164

g

CALD

21, 60-61 16583 90-91 21042

H

Footscray 3011

Royal Freemasons Footscray Aged Care 25 Mephan St

1300 176 925

127 88 120 60

127 s 88 120 s 6

Kingsville 3012 Uniting AgeWell Kingsville Community 319 Geelong Rd 31 Hampstead Rd

g H Chinese, Vietnamese g CALD, NESB  Note 1 

CALD, Vietnamese

g

9680 0400

68 60

s

C D TF

1300 298 728

88 88

s

C D TF

g

Note 2 

46 46 60 36

TF TF

g

CALD, NESB 

Maidstone 3012 Arcare Maidstone

C TF C D TF C TF D TF

Yarraville 3013 Doutta Galla Yarraville Village

34A Somerville Rd

9680 3311

Japara Yarra West

44 Stephen St

9689 6122

Ferndale Gardens

229-239 Bayswater Rd

9729 4699

Heritage Gardens

325-329 Canterbury Rd

9722 5800

MAROONDAH Council

16529 56 18702 54 16475 16561 102-103 19901

H

IFC-1 18636 56 15608 106 16527

Bayswater North 3153 114 114 s 121 121

D TF D TF

Croydon 3136 60 1300 133 414 75 9725 0111 84 9845 8500 105 9722 8844 P 45

Aveo Mingarra Aged Care 

77-115 Mount Dandenong Rd 9131 6199

BlueCross Tarralla

9 Jackson St

Bupa Croydon

120-124 Maroondah Hwy

Donwood Community Aged Care Serv

11-17 Diana St

Dorset Lodge SRS

362 Dorset Rd

Note: 1. Servicing socially/financially disadvantaged residents or homeless/at risk of homelessness 2.  Croatian, German, Greek, Italian, Maltese, Spanish

60 72 s 37 s 105 s 45 s

C

D TF TF D TF D TF

T

3.  See SRS table on pages 197 -198

66 16581 51 15698

b

16620

H H

128D, OBC 16073

H

15557

71 16592 Note 3

16165

Heritage Gardens — Luxurious Aged Care Living 325-329 Canterbury Road, Bayswater North VIC 3153 p: 03 9722 5800 e: menza.katsis@heritagecare.com.au www.heritagecare.com.au

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

MAROONDAH continued  to MELBOURNE PHONE (03)

s W C DT F b gH

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P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

167

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

MAROONDAH Council continued Croydon North 3136 Allbright Manor

31-35 Exeter Rd

9726 0588

Park Lane Croydon

295-299 Maroondah Hwy

9726 1100

Heathmont Lodge

261 Canterbury Rd

9879 1168

Menarock Life Greenway Gardens

27-29 The Greenway

9738 0500

48 Liverpool Rd

9723 9444

Heathmont 3135

P 40 40 s 104 104 s P 35 35 47 47

Kilsyth 3137 Gracevale Grange SRS

Kirkbrae Presbyterian Homes Aged Care 794 Mount Dandenong Rd

9724 5200

Margriet Manor

722 Mount Dandenong Rd

9728 7400

Overbeek Lodge

736 Mount Dandenong Rd

9728 7450

P 45 106 74 45 45 55 55

Blue Willows Residential Aged Care

74 Warrandyte Rd 211-217 Wantirna Rd

Olivet Aged Care

7-9 Rupert St

Regis Ringwood

294 Maroondah Hwy

P 58 169 9131 5500 128 1300 998 100 90 9870 6655

9879 5155

55 s 169 s 128 s 16

C C D TF D TF TF

s s

9844 8000

30 8 107 51

s

770 Canterbury Rd

9873 5300

99 79

s

497 Rathdowne St

9240 7000

162 162

TF

22 Verona Lane

9413 1777

110 98

WC D TF

44 Market St

9680 3311

58 58

35 Mount Dandenong Rd

9870 0982

Jasmine Lodge

56 Mount Dandenong Rd

9879 3702

RALAC Lionsbrae

29 Everard Rd

9870 7523

Della dale Aged Care

17 Derwent St

1800 001 717

Opal Gracedale

205 Warrandyte Rd

Ringwood North 3134

Vermont 3133

57 18822 16046

C D TF

P 36 25 P 40 38 69 69

Acacia Gardens

18279

See SRS table on pages 197 -198

C TF C D TF C D TF

Ringwood East 3135

Vermont Aged Care

TF

s s s

Ringwood 3134 Estia Health Ringwood

s s

C

Note 1

g

193D 17970 Note 1

16008

H g H CALD g H CALD

15563

g

H Note 2

16002 192-192D 16090

Dementia care available  46 -47 16573 Note 3

C See SRS table on pages 197 -198 C D TF

C

19013

16627

g

C D TF WC TF

16255

g

15707 20739

Note 4

15566

NESB

62 16590 32D, IBC 16595

TF

59 16360

MELBOURNE Council Carlton 3053 Rathdowne Place Aged Care

East Melbourne 3002 Mercy Place East Melbourne

Kensington 3031 Doutta Galla Lynch's Bridge

Note: 1. Chinese ; See SRS table on pages 197 -198 2.  See SRS table on pages 197 -198

s

C D TF

12-13 20591

H

21, 60-61 19020

g

CALD, NESB 

56 16512

3. Armenian, Asian, Dutch, European, French, German, Greek, Italian, Jewish, Northern European, Singaporean, Western European; See SRS table on pages 197 -198 4.  Includes services to homeless people and/or at risk of homelessness

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MELBOURNE continued  to MONASH PHONE (03)

s W C DT F b gH

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168

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

MELBOURNE Council continued Melbourne 3004 Montefiore Homes Com'ty Residence

619 St Kilda Rd

8517 5700

Royal Freemasons Coppin Centre

45 Moubray St

1300 176 925

Royal Freemasons Coppin Suites

Lvl 3, 45 Moubray St

1300 176 925

Smorgon Family Nursing Home

619 St Kilda Rd

8517 5600

110 212 18 90

Parkville 3052

110 s 212 s 18 17 s

T F g Jewish D TF b T D T F g H Jewish

Elderly Chinese Home

125-129 Manningham St

9328 4558

Mercy Place Parkville

1 Willam St

9385 9222

47 47 140 114

TF C D TF

79 Swallow St

9034 4824

35 35

C

1300 298 728

90 90

116 Centenary Ave

8746 3000

60 60

Estia Health Melton South

34-42 Brooklyn Rd

9747 5600

Sutton Park Aged Care

126-134 Exford Rd

8099 7700

100 103 113 106 s

Cabrini Residential Care

54 Queens Pde

9508 3000

Grand Cedar

61-63 High Street Rd

9811 5600

Port Melbourne 3207 Wintringham Hostel Port Melbourne

MELTON Council

g

Chinese

15726 15708 21244 21779 16507 21, 60-61 18977

H

16245

Burnside 3023 Arcare Burnside

2 Nicol Ave

D TF

Melton 3337 Willowbrae Melton

Note 1 

g

IFC-1 16094

TF

57 16558

C D TF TF

192-192D 16134

90 70 74 74

WC D TF

16120

P 41 41 75 1300 176 925 68 38 9091 5200 45 10

sWC D TF TF TF s C TF

Melton South 3338

MONASH Council

s

C

109 16210

Ashwood 3147

Burwood 3125 Aveo Freedom Aged Care Burwood

100 Station St

Highwood Court Aged Care

359 Warrigal Rd

Royal Freemasons Elizabeth Gardens

2-8 Elizabeth St

Trinity Manor Burwood

12-16 Edwards St

9131 6199

8831 0500

Clayton 3168 Bupa Clayton

12 Burton Ave

The Alexander Aged Care Centre

1720 Dandenong Rd

VMCH Corpus Christi Aged Care

80 Clayton Rd

9543 1966 9548 7366 1300 698 624

155 155 s 90 90 120 120

Glen Waverley 3150 Aveo Freedom Aged Care Glen Waverley 37-55 View Mount Rd Campbell Place Aged Care

131-141 Coleman Pde

Estia Health Glen Waverley

2B Grace St

Japara The Highbury

684 Highbury Rd

Menarock Life Glen Waverley

982 High Street Rd

Waverley Valley Aged Care

29-33 Chesterville Rd

Note: 1. Croatian, Italian, Maltese, Polish

P 47 1300 290 597 102 9562 5814 52 8871 2400 60 9887 9896 49 9887 9111 175 9131 6199

2.  Also caters for younger persons

20882

C

C D TF C D TF W TF

47 s WC D TF 102 s TF 52 TF 60 F 2 s C D TF 166 D F

W

T

H SL; CC

19351 90-91 16117 15559

Note 2 

96D 16603 71 19236 16582

H H SL; CC H H

89 17913 19032 12-13 16612 192-192D 20234 106 38308 193D 16570 15709

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

MONASH continued PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

169

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

MONASH Council continued Hughesdale 3166 Oaklea Hall

4-8 Earlstown Rd

9569 0988

46 46

TF

Mount Waverley 3149 BlueCross Scotchmans Creek

450 Waverley Rd

Japara The Regent

35-39 Regent St

Oakern Lodge SRS

14 Bales St

Mulgrave 3170

134 134 s W D TF 1800 527 272 105 105 TF 9807 2443 P 12 See SRS table on pages 197 -198 s 1300 133 414

90 90 97 97 74 74

8574 4000

134 134 s

C D TF

H

16629

9544 8167

110

s

C D TF

50 50

s

C

355 Wellington Rd

1300 176 925

VMCH John R Hannah Aged Care

68 Wattle Gr

1300 698 624

Oakleigh 3166 Oakleigh East 3166 Oakleigh South 3167 1055-1061 Centre Rd

1300 133 414

Wheelers Hill 3150 Cumberland View Aged Care Living Lifeview The Willows Nellie Melba Waverley Hill SRS Weary Dunlop Note: 1. CALD; Dementia care available

161 171-175 Jells Rd 1800 543 384 60 2 Collegium Ave 8513 1900 118 946-952 Ferntree Gully Rd 9590 0510 P 45 242 Jells Rd 8545 1400 82 123-127 Whalley Dr

18285

89 15562

Royal Freemasons Monash Gardens

BlueCross Oakleigh

106 39073

s

1300 133 414

23A Elizabeth St

128D, OBC 19166

H H

181 Hansworth St

Estia Health Oakleigh East

161D 16628

D TF TF TF

BlueCross Hansworth

Churches of Christ Care Oak Towers ACS 139 Atherton Rd

Note 1 

g

9795 9154

2.  CALD; See SRS table on pages 197 -198

s

128D, OBC 16074

g

16618

Greek, Italian 

TF b

192-192D 16571 128D, OBC 21080

161 WC D TF 60 C T F g LGBTIQ 118 s D TF b H 45 s C g Note 2 82 s CD Fb H

T

169 16118 93, 139 16024 22321 19009 21121

Monash, we’re here for you. Times are changing, but Japara’s quality of care has never been better. Call 1800 52 72 72 or visit japara.com.au

cumberland view aged care living

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

170

VICTORIA 2020

P

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MOONEE VALLEY

Notes 

PHONE (03)

1st time user? See page 151

DPS Advertisement Web Page Reference ID

MOONEE VALLEY Council Ascot Vale 3032 Victorian Elderly Chinese Hostel

77 Hurtle St

9370 8288

31 31

C

71 108 161 60

71 s 92 s 161 s 60

C TF C TF C D TF C

120 120 103 103 s 53 1 s 54

F D TF C TF TF

21 21 73 61

C

g

Vietnamese

16514

g

CALD, NESB 

56 16512

Avondale Heights 3034 BlueCross Riverlea

57 Intervale Dr

1300 133 414

Doutta Galla Avondale Heights

120 North Rd

9680 3311

Embracia Moonee Valley

76-86 North Rd

8579 4800

Ron Conn Nursing Home

33 Westminster Dr

9034 4824

Essendon 3040 Arcare Essendon

33 Raleigh St

1300 298 728

Churches of Christ Care Arcadia ACS

120 McCracken St

8378 3300

Menarock Life Essendon

10 Fletcher St

9375 2933

Trevi Court Aged Care

95 Bulla Rd

9374 3500

McLean Lodge

1 Little Princes St

9034 4824

Royal Freemasons Gregory Lodge

2-58 Newmarket St

Flemington 3031 1300 176 925

Keilor East 3033

T

D TF

s

9331 5366

13 52 48 2

s

TF C TF C TF D TF

44 Market St

9680 3311

58 58

s

C D TF

Corandirk House SRS

74A Maribyrnong Rd

9326 2000

CraigCare Moonee Ponds

88 Holmes Rd

9373 9000

Doutta Galla Queens Park

13 The Strand

9680 3311

P 40 19 138 51 45 45

68 Hassett Cr

9331 6581

Edenvale Manor Aged Care

188A Sterling Dr

9337 7343

Holloway Aged Care Services

1 Rotary Dr

9331 2733

Mekong Keilor East Vietnamese AC

8 Trott Pl

Kensington 3031 Doutta Galla Lynch's Bridge

Moonee Ponds 3039

Note:  1.  Services for residents with mental health issues & degenerative neurological diseases

s C sWC

16519 128D, OBC 16243

CALD, NESB 

g g

European, Italian 

56 16086 159, 170 20253 16085 IFC-1 22019 17902

H

193D 16480 90-91 16177 16513

45 58 70 65

Cyril Jewell House

Chinese

g

g

Chinese, Greek, Italian

16497

Note 1

16478 138 16479 16509

See SRS table on pages 197 -198

TF TF

18565 16003

g H CALD, NESB 

56 15595

Embracia Moonee Valley Aged care that feels like home 76-86 North Rd, Avondale Heights 03 8579 4800 www.embraciavic.com.au

Discover 5 - star aged care in Essendon Arcare Essendon, 33 Raleigh Street. To enquire about available suites call 1300 298 728 or visit arcare.com.au

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

P

MORELAND PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

171

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

MORELAND Council Brunswick 3056 Boyne Russell House

184 Victoria St

9381 1900

Brunswick Lodge SRS

17 Loyola Ave

9388 0144

Hope Aged Care Brunswick

34 Lux Way

9380 8028

30 P 27 25 s 110 105

5 Parkview Ave

9383 4244

25 23

Aurrum Aged Care Brunswick

17 Egginton St

1800 287 786

Benetas Gladswood Lodge

15 Waxman Pde

1300 236 382

60 24 51

Bupa Coburg

24 Sutherland St

9354 7875

Wintringham Gilgunya

23 Harding St

9034 4824

Anzac Lodge Nursing Home

2-12 Anzac Ave

9353 5000

Northern Gardens

867 Sydney Rd

9350 5033

Regis Fawkner

101F Major Rd

1300 998 100

St Basil's Homes for the Aged

24-36 Lorne St

9358 4444

90 15 150 150 s

217-241 Queens Pde

8638 9100

123 123

Brunswick East 3057 Aboriginal Community Elders Services

Brunswick West 3055

Coburg 3058 75 66 51 51

Note 1

TF

W

D TF

g

TF b g

ATSI

16498

CALD

7 16476

s

TF T

C

g

D TF

s

120 90 60 42

D TF TF D TF C D TF

19 York St

BlueCross Glengowrie

54 Box Forest Rd

BlueCross Monterey

858 Pascoe Vale Rd

CraigCare Plumpton Villa Glenroy

7 Lewis St

Glenlyn Aged Care Facility

34 Finchley Ave

Glenville Lodge SRS

36 Lytton St

Villa Del Sole Italian Aged Care

73 William St

142 1300 133 414 90 1300 133 414 114 8311 3600 126 9306 7789 76 9300 2570 P 36 9953 6666 52 1300 236 382

Pascoe Vale 3044

142 90 s 103 s 126 20 s 36 s 52 s

CraigCare Pascoe Vale

1A Virginia St

8311 3700

Edith Bendall Lodge

11 Park St

9379 0079

140 140 60 15

71 16128

317A O'Hea St

8102 2400

92 92

Note:  1. Services for residents with mental health illnesses & degenerative neurological diseases 2.  CALD, Italian; Dementia care available

16116

H g g

Italian

77 16484

Note 2 

161D 17966 46 -47 16474

Note 3

g

16491

s

68 21156

DT C D TF TF C TF b g D TF

85 16477 128D, OBC 16126 128D, OBC 16220 Greek, Italian, Polish

16137

Note 4

16481

See SRS table on pages 197 -198

Note 5

16043

TF

Italian

16524

C

C D TF D TF

Pascoe Vale South 3044 Dorothy Impey Home

85 16521

DT

Glenroy 3046 Benetas Colton Close

Arabic, Chinese, Greek, Italian 16485

s

Fawkner 3060

Clifton Views

18757

See SRS table on pages 197 -198

Coburg North 3058

Fitzroy North 3068

16508

C

TF

3.  Croatian, Greek, Italian, Macedonian, Serbian, Sri Lankan 4.  Psychogeriatric specific services

g

19051

H

16506 65 15666

5. Services for residents who are disabled, brain injured & those with psychiatric issues

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MORNINGTON PENINSULA PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

172

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

MORNINGTON PENINSULA Council Capel Sound 3940

5986 4422

60 60 s 129 121 234 196

15 Cool Store Rd

5979 0333

75 49

C D TF

16501

Andrew Kerr Care

67-69 Tanti Ave

5975 6334

197 Bentons Rd

5975 4911

Benetas Corowa Court

752 Esplanade

1300 236 382

mecwacare Park Hill

160 Mornington-Tyabb Rd

Peninsula Grange Aged Care

2 Booker Ave

1300 291 013

Racecourse Grange Aged Care

428 Racecourse Rd

1300 282 604

F D TF CDT C D TF C TF b TF b D TF

16424

Autumn Aged Care - Bentons Lodge

117 170 120 69 102 127 92

Japara Capel Sands

8-16 Capel Ave

Regis Rosebud

1 Wyuna St

Village Glen AC Residences Capel Sound 34A Balaka St

5982 1811 1300 998 100

TF D TF D TF

Hastings 3915 The Bays Aged Care

Mornington 3931

Village Glen AC Residences Mornington 827-829 Nepean Hwy

8573 4812

5958 6800

117 s 122 120 69 102 127 90

Mount Eliza 3930 Chronos Care Ranelagh Gardens

1 St Johns Lane

9787 5877

Eliza Park SRS

157 Mount Eliza Way

9787 3515

Japara George Vowell

Cnr Cobb Rd & Nepean Hwy

9787 2811

CraigCare Mornington

688 Nepean Hwy

5974 6000

Opal By The Bay

185 Racecourse Rd

5958 6600

60 60 P 46 10 124 98

Mount Martha 3934

s s

118 51 140 140

Rosebud 3939 Mercy Place Rosebud

12-14 Cairns Ave

5982 9800

Rosebrook Aged Care

441 Waterfall Gully Rd

5982 6200

30 30 90 90

36-40 Weir St

5912 0300

99 99

Rye 3941 Japara Rye Sands

W

104 Country Club Dr

mecwacare Calwell Manor

111 Country Club Dr

Royal Freemasons Mount Martha Valley 130 Country Club Dr

Shoreham 3916 mecwacare Annie's Court

3905 Frankston-Flinders Rd 22 Graf Rd

Samkay Health Tyabb

30 The Crescent

8432 5199

s

12-13 21180 38590 16232 18787

D TF WC D TF

g

CALD

16410

C

W

32D, IBC 16233

TF D TF

21, 60-61 16412

TF

106 21921

60

91 91

12-13 19906

106 16415

T

Tyabb 3913

9 16614

H H

CALD

s

130 130 s

85 16406

g

P 70 70 s WC D TF 5981 7288 45 T 1300 176 925 125 125 s D Fb

1300 796 353

20250

C D TF

109 18315

SL; CC

19610 9 61615 16387

TF

9 61618

D TF

32D, IBC 16223

C D TF

129D 38595

Somerville 3912 Opal Somerville

16419

H

See SRS table on pages 197 -198

9131 6199

5985 5588

106 16613 46 -47 16426

D TF

Safety Beach 3936 Aveo Freedom Aged Care Dromana

CALD

g

Mornington Peninsula, we’re here for you. Times are changing, but Japara’s quality of care has never been better. Call 1800 52 72 72 or visit japara.com.au ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

NILLUMBIK  to STONNINGTON PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

173

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

NILLUMBIK Council Diamond Creek 3089 Kerala Manor, Diamond Creek

203 Broad Gully Rd

8432 5199

Kilara House

124 Main Hurstbridge Rd

9438 5710

85 85 P 25 6

Eltham 3095 St Vincent's Care Services Eltham

43 Diamond St

1800 778 767

s s

D TF

264 Diamond Creek Rd

9434 6100

126 118

Deloraine Aged Care

14-18 Adeline St

9433 3444

Grace Villa, Greensborough

Unit 4, 25-33 Grimshaw St

8432 5199

Trinity Manor Greensborough

226-230 Elder St

9091 5200

Plenty 3090

90 64 38 s 91 63 s 112 112 s

DT

86 16337

TF TF D TF C D TF

71 16278

321-327 Diamond Creek Rd 1800 287 786

120 120

45 Silvan Rd

9718 2267

91 53

s

18-30 Richardson St

9690 3166

30

s

79 Swallow St

9034 4824

35 35

Emerald Hill Residence

203 Napier St

9633 9200

Napier Street Aged Care Services

179 Napier St

9696 9229

146 146 s 62 62 s

101 Grey St

9536 8451

83 83

C

Bupa Windsor

102-104 Union St

9533 6261

Estia Health Prahran

241 Dandenong Rd

9533 7855

C

Japara Central Park

101 Punt Rd

8517 9500

41 61 61 s 167 136

Aurrum Aged Care Plenty

PORT PHILLIP Council

55 16328

g

NESB

129D 16212 96D 22210

D TF

Wattle Glen 3096 Estia Health Wattle Glen

15751

See SRS table on pages 197 -198

Greensborough 3088 Bupa Greensborough

129D 20901

7 20249

D TF

Note 1 

192-192D 16327

Greek

15589

Albert Park 3206 South Port Residential Home

Port Melbourne 3207 Wintringham Hostel Port Melbourne

South Melbourne 3205

St Kilda 3182 Sacred Heart Community

Windsor 3181

STONNINGTON Council

C

TF

g

16245

C D TF F F

TF TF D TF b

20860 16175 Note 2

16434 71 16201 192-192D 16258 106 15600

Armadale 3143 Regis Armadale

607-613 Dandenong Rd

1300 998 100

83 62

D TF

46 -47 19696

8573 4812

138 138

C D TF

9 15583

Glen Iris 3146 mecwacare Noel Miller Centre Note: 1. Veteran specific residents

9-15 Kent St

2.  Residents with mental health issues and/or at risk of homelessness

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs STONNINGTON continued  to WHITEHORSE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

174

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

STONNINGTON Council continued Malvern East 3145 Arcare Malvern East

1997 Malvern Rd

Arcare Nirvana Avenue

78 Nirvana Ave

Arcare Parkview Malvern East

1287 Dandenong Rd

Balmoral House SRS

71-75 Waverley Rd

BlueCross Cresthaven

1A The Avenue

mecwacare Malvern Centre

1245 Malvern Rd

Regis East Malvern

400 Waverley Rd

93 1300 298 728 30 1300 298 728 67 9572 3012 P 25 9834 4900 103 8573 4812 113 1300 998 100 149 1300 298 728

Prahran 3181

93 10 67 s 25 s 103 s 113 107 s

Chomley House

113 Chomley St

9529 8107

mecwacare Trescowthick Centre

70 Charles St

8573 4812

37 28 60 60

33 Lansell Rd

1300 133 414

47 47

F F TF

C

BlueCross Darnlee Bupa Windsor

102-104 Union St

9533 6261

Estia Health Prahran

241 Dandenong Rd

9533 7855

Japara Central Park

101 Punt Rd

8517 9500

s

41 61 61 s 167 136

C

IFC-1 20296

Italian, South African  IFC-1 15587 European 

IFC-1 21325 15936

See SRS table on pages 197 -198

Toorak 3142 Windsor 3181

Note 1 

g g g

TF b TF D TF

128D, OBC 38516 9 19385 46 -47 15585

TF TF

Dementia care available  51 16443

TF

128D, OBC 15613

9 16433

TF TF D TF b

71 16201 192-192D 16258 106 15600

Chomley House

Boutique Aged Care Living 113 Chomley Street, Prahran VIC 3181 p: 03 9529 8107  e: menza.katsis@heritagecare.com.au www.heritagecare.com.au

Windsor, we’re here for you. Times are changing, but Japara’s quality of care has never been better. Call 1800 52 72 72 or visit japara.com.au

WHITEHORSE Council Balwyn North 3104 Eva Tilley Memorial Home

1100 Burke Rd

9859 9541

Blackburn 3130

120 104 s

Blue Bells Crofton House

14 Lithgow Ave

Covenant House SRS

181 Canterbury Rd

Regis Blackburn

40 Central Rd

P 45 43 s 9878 1628 P 24 20 s 1300 998 100 202 148

Regis Alawarra Lodge

220 Middleborough Rd

1300 998 100

Regis Inala Lodge

220 Middleborough Rd

1300 998 100

Regis Milpara Lodge

220 Middleborough Rd

1300 998 100

9877 1363

Blackburn South 3130

Note: 1. Greek, Irish, Polish, South African

2.  See SRS table on pages 197 -198

99 99 90 48 86 83

D TF C

T

16349 Note 2

b

19041 18726

See SRS table on pages 197 -198

D TF

46 -47 16598

DT D TF F

46 -47 19113

H

46 -47 16599 Dementia care available 46 -47 19114

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

WHITEHORSE continued PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

175

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

WHITEHORSE Council continued Box Hill 3128 BlueCross Box Hill

48 Dorking Rd

1300 133 414

Uniting AgeWell Box Hill Community

75 Thames St

9843 2200

Burwood 3125 Aveo Freedom Aged Care Burwood

100 Station St

Highwood Court Aged Care

359 Warrigal Rd

Royal Freemasons Elizabeth Gardens

2-8 Elizabeth St

Trinity Manor Burwood

12-16 Edwards St

216 216 s 120 120 s

P 41 41 8831 0500 75 1300 176 925 68 38 9091 5200 45 10 9131 6199

Burwood East 3151 P 23 5

Cnr Mahoneys Rd & Burwood Hwy 8804 2732 9845 3111

30 167 73

401 Elgar Rd

9890 6074

P 23 15

13-25 Strabane Ave

8573 4812

53

163-165 Central Rd

9259 2000

134 134 s

336 Blackburn Rd

Forest Hill 3131 Northside Res Aged Care Facility 

sWC D TF TF TF s C TF

9886 8777

Burwood Lodge SRS

Uniting AgeWell Strathdon Community 17 Jolimont Rd

s

Mont Albert 3127 Mont Albert Manor

Mont Albert North 3129 mecwacare Simon Price Centre

D TF b g D TF

s

Surrey Hills 3127 Arcare Surrey Hills

18 Florence Rd

1300 298 728

BlueCross Broughtonlea

9-17 Broughton Rd

1300 133 414

53 53 97 97

770 Canterbury Rd

9873 5300

99 79

BlueCross Livingstone Gardens

39 Livingstone Rd

1300 133 414

Victoria Grange Aged Care

502-514 Burwood Hwy

1300 291 015

Vermont 3133 Vermont Aged Care

Vermont South 3133

Note: 1. Also cater for younger persons 2.  See SRS table on pages 197 -198

H SL; CC

90-91 16117

Note 2

18979

C D T F g Note 3 C D T F b H Note 4 

18653

C

See SRS table on pages 197 -198

b

D TF

C

102-103 16594 15968 9 16580

g H CALD

101 15555 IFC-1 21326

F TF

128D, OBC 15987

TF

59 16360

C D TF TF b

3.  CALD; Interim facility for residents with challenging behaviours associated with mental health needs 4.  Additional 30 transition care beds through Eastern Health - ph: 03 9845 3122

PERMANENT& RESPITE CARE

19351 15559

CD

s

210 210 s 104 104

102-103 15550

96D 16603

T

s

128D, OBC 22295

Note 1 

Nunawading 3131 AdventCare Whitehorse

CALD

128D, OBC 16624

H

12-13 17811

Trinity Manor Burwood www.trinitycare.com.au 12-16 Edwards Street, Burwood T: 9091 5200 (option 1)

Serving the community for over 40 years

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WHITTLESEA PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

176

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

WHITTLESEA Council Bundoora 3083 30 30 30 90 90 91 50

Ian Brand Nursing Home

1231 Plenty Rd

9495 3188

Merv Irvine Nursing Home

1231 Plenty Rd

9495 3240

Vasey RSL Care Bundoora

5 Tower Ave

9466 9615

VMCH Bundoora Aged Care

1424-1428 Plenty Rd

1300 698 624

Arcare Epping

7 Civic Dr

1300 298 728

Epping Gardens

25 Willandra Dr

9219 8800

Estia Health Epping

30 Epping Rd

9408 8564

Grace of Mary Greek Cypriot Hostel

190-200 McDonalds Rd

9408 8169

Green Gables

15 Coulstock St

9401 5555

Opal Meadowglen

202 McDonalds Rd

8405 5200

120 148 70 42 55 123

51 Pinetree Cr

13 22 78

120

Bethel Aged Care

600 Plenty Rd

8467 2222

BlueCross The Boulevard

70 Heaths Ct

1300 133 414

s

Epping 3076 120 s 148 40 s 42 55 s 83

Lalor 3075 Baptcare Wattlegrove Community

TF TF C D TF C D TF C D TF g TF b TF g D TF g TF WC D TF g

89 16340 Note 2 

IFC-1 18282 51 21182

Note 3  European, Greek

192-192D 16306 16304 66 17809

Macedonian 

32D, IBC 16334

TF C D TF

77 18829

65 67 63 s 119 119 s 136 100 s

T TF C D TF b D TF g

9404 9600

Estia Health Plenty Valley

806 Plenty Rd

9404 8000

Estia Health South Morang

879 Plenty Rd

9404 8600

San Carlo Homes for the Aged

970 Plenty Rd

9404 1490

89 Dalton Rd

9466 1786

45

Sunlight

43 Laurel St

8775 1100

Whittlesea Lodge Aged Care

30-32 Fir St

9719 1600

90 90 74 62

128D, OBC 18698 71 16331 192-192D 15977 192-192D 18998 Italian

16319

TF

71 16329

WC D TF TF

68 17806

Whittlesea 3757

Note: 1. Services for residents with mental health illnesses & degenerative neurological diseases 2.  Croatian, Egyptian, Greek, Italian, Macedonian, Maltese

140 -141 15609

121 121 90 84 s

18-22 McGlynn Ave

Bupa Thomastown

18646

61714

Bupa South Morang

Thomastown 3074

Note 1

TF

Mill Park 3082

South Morang 3752

17709

16326

3.  Greek, Italian, Macedonian

Epping Gardens — Contemporary Lifestyle, State of the Art facilities and High Quality Care 25 Willandra Drive, Epping VIC 3076 p: 03 9219 8800  e: menza.katsis@heritagecare.com.au www.heritagecare.com.au

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

P

WYNDHAM  to YARRA PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

177

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

WYNDHAM Council Hoppers Crossing 3029 312-318 Derrimut Rd

8573 4812

100 100

9 Hewett Dr

9394 2500

118 118

C D TF

66 19896

Baptcare Wyndham Lodge Community 120 Synott Street

13 22 78

8-10 Russell St

9749 8000

Glendale Aged Care

265 Heaths Rd

8742 8888

Manor Court Werribee Aged Care

5 Hogan Gr

9742 0699

Mercy Place Wyndham

39 Deutgam St

8734 6500

St Vincent's Care Services Werribee

240 Hoppers Lane

D TF D C TF D TF C D TF D TF

16530

Estia Health Werribee

150 80 220 99 108 80

mecwacare John Atchison Centre

9 18994

Point Cook 3030 Point Cook Manor

Werribee 3030

1800 778 767

150 s 80 77 94 80

s s

Wyndham Vale 3024 15 Buffalo Cr

9742 7201

88 78

s

2 Clarke St

9419 3933

75 2

s

Arnica Lodge

12-14 Como St

9497 2027

Chronos Care Alphington Aged Care

9-11 Old Heidelberg Rd

9499 8522

P 27 11 45 45

s

Uniting AgeWell Manor Lakes Com'ty

YARRA Council

192-192D 16133 90-91 16493 16510 21, 60-61 16525 86 21119

TF

102-103 17814

Abbotsford 3067 Mercy Place Abbotsford

Alphington 3078

Clifton Hill 3068 Brotherhood of St Laurence AC Clifton Hill  160 Gold Street

0491 693 533

Collingwood 3066

117 114 s

3 Cambridge St

9417 6021

30

217-241 Queens Pde

8638 9100

123 123

mecwacare Rositano House

273 Church St

8573 4812

Richmond Aged Care

171 Stawell St

1800 550 550

Riverside House

2 River St

30 30 108 108 30 8

Cambridge House

C

Note: 1. Also caters for younger adults with mental health issues and/or disabilities

CALD

21, 60-61 15596

Note 1

19799

C

TF

15661

C

TF

160D 61657

TF

16367

Richmond 3121

9427 9969

g

See SRS table on pages 197 -198

Fitzroy North 3068 Clifton Views

TF

2.  Psychogeriatric specific services

DT

68 21156 9 16378

F F

38781 Note 2

18651

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs YARRA RANGES PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

178

Notes 

1st time user? See page 151

DPS Advertisement Web Page Reference ID

YARRA RANGES Council Emerald 3782 15 Emerald-Monbulk Rd

1800 543 384

60 60

C

TF

g

LGBTIQ, Russian 

Aurrum Aged Care Healesville

27 Smith St

1800 287 786 5962 4321

ATSI

176 16588

Monda Lodge Hostel

32-36 McGregor Ave

5969 9968

g g g

7 19899

17-23 Lalors Rd

D TF C TF C

CALD

Holmwood Aged Care

120 120 s 85 35 30 30

Note 1

16621

48 Liverpool Rd

9723 9444

C C TF C D TF C D TF

g

Note 2

16008

H g H CALD g H CALD

15563

Lifeview Emerald Glades

Healesville 3777

Kilsyth 3137 Kirkbrae Presbyterian Homes Aged Care 794 Mount Dandenong Rd

9724 5200

Margriet Manor

722 Mount Dandenong Rd

9728 7400

Overbeek Lodge

736 Mount Dandenong Rd

9728 7450

P 45 106 45 55

475 Swansea Rd

9739 3300

95

Gracevale Grange SRS

45 74 45 55

Lilydale 3140 Lilydale Aged Care

s s s s

Mercy Place Montrose 

991 Mount Dandenong Tourist Rd 9724 6000

Mooroolbark 3138 Benetas St John's Park

14 Reay Rd

1300 236 382

BlueCross Baradine

15-19 Baradine Rd

1300 133 414

Mooroolbark Residential AC Facility

73A Cambridge Rd

9723 9650

Edward Street Nursing Home

2-6 Edward St

9753 5064

Menarock Life Sherbrooke House

14-18 Tarana Ave

9758 9911

VMCH Willowbrooke Aged Care

9A Willow Rd

s s

Upper Ferntree Gully 3156

T C D TF TF

85 16584 Note 3

18654

TF TF TF

g

CALD

16591

g H CALD

5966 4400

42 42

s

TF

21 Hoddle St

5967 5500

82 82

s

C D TF

Note:  1.  CALD; Interim facility for residents with challenging behaviours associated with mental health needs

C C

128D, OBC 19072

g

5 Woods Point Rd

Yarra Junction 3797 Estia Health Yarra Valley

21, 60-61 16023

1300 698 624

Warburton 3799 AdventCare Yarra Ranges

D TF

30 30 45 3 49 48

s s

19013 90-91 16622

106 106 s 20 20 72 70 30 30

16255

TF

C

Montrose 3765

93, 139 16428

193D 16608 89 16576 101 16574 192-192D 16575

2.  Chinese; See SRS table on pages 197 -198

Country town living with the best care! 17-23 Lalors Road, Healesville VIC 3777 www.holmwood.com.au

Ph 5962 4321

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

P

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes 

PHONE (03)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

179

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes 

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care Regional Victoria


GLENELG

MOYNE

ARARAT

COLAC-OTWAY

CORANGAMITE SURF COAST

GREATER GEELONG

MOORABOOL

BASS COAST

SOUTH GIPPSLAND

LATROBE

BAW BAW

WODONGA

WELLINGTON

ALPINE

INDIGO WANGARATTA

MANSFIELD

BENALLA

MURRINDINDI

STRATHBOGIE

MITCHELL

QUEENSCLIFFE

MACEDON RANGES

MOUNT ALEXANDER

HEPBURN BALLARAT

GOLDEN PLAINS

PYRENEES

CENTRAL GOLDFIELDS

GREATER BENDIGO

GREATER SHEPPARTON

15

kilometres

BAYSIDE

EAST GIPPSLAND

TOWONG

NG TO N

GLEN EIRA

NI

ST ON

FRANKSTON

GREATER DANDENONG

MONASH

WHITEHORSE

KINGSTON

BOROONDARA

MANNINGHAM

NILLUMBIK

CASEY

This map provides you with a geographical reference to the LGA regions in Regional Victoria. KNOX

MAROONDAH

YARRA RANGES

Guide

WARRNAMBOOL

SOUTHERN GRAMPIANS

HORSHAM

NORTHERN GRAMPIANS

CAMPASPE

10

P

LODDON

MOIRA

5

IP

Metropolitan Area 0

LL

BULOKE

GANNAWARRA

WYNDHAN

HOBSONS BAY

YARRA

HI

WEST WIMMERA

YARRIAMBIACK

SWAN HILL

Local Government Areas

MELBOURNE

TP OR

HINDMARSH

MILDURA

MARIBYRNONG

2011 MORELAND MELTON© The State of Victoria, Department of Sustainability and Environment, BRIMBANK BANYULE DISCLAIMER: The contents of this publication remain at all times the property DAREBIN of the State of Victoria and cannot be MOONEE VALLEY reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance www.land.vic.gov.au/vicmap placed on any information provided by this publication.

Victoria

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

WHITTLESEA

Reproduced by permission of the Department of Sustainablility and Environment

HUME

180 VICTORIA 2020


AgedCareGuide.com.au

VICTORIA 2020

ALPINE  to BALLARAT PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

181

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

ALPINE Council Bright 3741 1 Rotary Dr

5755 0150

40 40

2-8 Hollands St

5754 3521

20 18

Barwidgee Lodge

30 O'Donnell Ave

5751 9348

Myrtleford Lodge Aged Care

73 Prince St

5752 2222

30 30 81 81

70 Lowe Street

70 Lowe St

5352 9316

Garden View Court

88 Lowe St

5352 9324

Gorrinn House

27 Albert St

Hawthorn Village

Mount Beauty 3699 Kiewa Valley House

Myrtleford 3737

ARARAT Council

15850

H

s

D TF

15885

TF TF

15549

C

Italian

g

15989

Ararat 3377

5352 2654

45 27 24 24 60 60

C TF C T C D TF

Delacombe Way

5354 1600

10 10

C

Bill Crawford Lodge

1101 Dana St

5320 3970

Japara Kirralee

207 Richards St

5331 5777

Pineview Residential Care

324 Nicholson St

5332 2121

Steele Haughton Unit

1200 Dana St

5320 3597

Talbot Place

1205 Dana St

5320 3755

Willaura 3379 Parkland House

BALLARAT Council

15539 15906 15905

H

T

15929

Ballarat 3350 30 100 P 66 20 30

17 34 44 20 14

s

Ballarat East 3350

D TF C TF C See SRS table on pages 197 -198 TF TF

16145 106 15777 Palliative care available

22214

Note 1

16167 15783

Eureka Village Hostel

16-40 Balmoral Dr

5337 1550

Geoffrey Cutter Centre

Kenny St

5337 1564

Mercy Place Ballarat

60 Corbett St

5327 1888

45 45 60 14 112 112

703 Norman St

5338 7916

60 60

124 Spencer St

1300 176 925

90 42

305 Smythes Rd

4333 6600

144 144 s

C

TF

71 21363

218 Mill St

5329 5100

145 145 s

C D TF

97D 15895

Jack Lonsdale Lodge

232 Spencer St

5335 0522

James Thomas Court

117 Morgan St

5335 0504

45 15 34 14

Japara Kelaston

2-4 Park St

5339 4211

WB Messer

302 Gillies St

4313 6124

D TF D TF

15908 15535 21, 60-61 20856

Ballarat North 3350 Hailey House

Canadian 3350 Royal Freemasons Ballarat

TF

s

TF

Delacombe 3356 Bupa Ballarat

Lake Wendouree 3350 Nazareth House Ballarat

Sebastopol 3356

Wendouree 3355

Note: 1. Psychogeriatric specific services

90 90 45 45

C

D

15904

g H European

18983

F

15674

TF TF

106 17854

T

15902

15580

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs BASS COAST  to BENALLA PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

182

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

BASS COAST Council Cowes 3922 90 90 80 80 37 37

Banfields Aged Care

192 Thompson Ave

5951 2500

BlueCross Grossard Court

1A Leslie Ave

5951 2020

Melaleuca Aged Care

1 Watchorn Rd

5952 3267

119 Cashin St

5671 6000

110 110 s

20 Davis Point Rd

5671 3333

29 29

Kirrak House

55 Baillieu St West

5671 3333

Rose Lodge

48 Baillieu St West

5672 1716

30 22 98 98

Baptcare Amberlea Community

5 Pearson Rd

13 22 78

Lyrebird Village for the Aged

6-20 Neerim St

Inverloch 3996 Opal Seahaven

San Remo 3925 Griffiths Point Lodge Hostel

Wonthaggi 3995

s s

D TF b C D TF b TF

20279

H H

C D TF

128D, OBC 18633 15764 32D, IBC 16154

s

T

15773 15944

s

TF TF

15761

BAW BAW Council Drouin 3818 16237

5625 5400

91 85 s WC D TF b 115 115 s CD F

T

15766

29-39 Main Neerim Rd

5628 1226

25

s

TF

15790

40-42 School Rd

5637 4100

51 51

s

Neerim South 3831 Tarago Views Aged Care

Trafalgar 3824 Andrews House

CDT

15826

123 123 s 60 5 s 68 68 s

C D TF b

20897

30 30 82 82 60 30

C

Warragul 3820 Baptcare Abbey Gardens Community

15 Tarwin St

13 22 78

Cooinda Lodge

41 Landsborough St

5623 0761

Fairview Village Residential Care

30 Sargeant St

5623 2752

Benalla Health Morrie Evans Wing

45-53 Coster St

5761 4206

Cooinda

1-35 Kilfeera Rd

5761 3300

Estia Health Benalla

73 Samaria Rd

5762 6933

BENALLA Council

C

T TF

15765

H

15763

Benalla 3672

s s s

TF D TF C TF

15884

H

15847 192-192D 15890

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

BENDIGO (GREATER)  to BULOKE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

183

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

BENDIGO (GREATER) Council Bendigo 3550 Estia Health Bendigo

9 Brown St

5449 2400

Honeysuckle Regional Health Bendigo

47 Harpin St

5444 4050

Japara Mirridong

92-100 McIvor Rd

5442 4011

Simpkin House-part of Gibson St Complex  8 Gibson St

1300 545 643

Stella Anderson Nursing Home

26 Gibson St

1300 545 643

Uniting AgeWell Strath-Haven Com'ty

131-149 Condon St

5434 3000

54 60 90 40 120 95

California Gully 3556 Benetas St Laurence Court Eaglehawk  112 Upper California Gully Rd 1300 236 382

18 60 s 76 s 40 120 s 95 s

C D TF C F C D TF D TF C TF C D TF

67 67

T

Flora Hill 3550

192-192D 15629 18343 106 15658 Note 1

16203 15631 102-103 15634 85 16140

64 Somerville St

1300 176 925

62 62

C D TF b

16198

Stoneham St

1300 545 643 5440 8200

53 4 120 120 s

C TF b C D TF

21, 60-61 15618

5431 0900

42 38

5443 2731

70 30

C D TF

Benetas St Laurence Court Kangaroo Flat 6-8 Wesley St

1300 236 382

Royal Freemasons Bendigo

1300 176 925

50 50 144 144

C

Royal Freemasons Flora Hill

Golden Square 3555 Golden Oaks- Golden Oaks Complex

Mercy Health Bethlehem Home for the Aged  36-42 Specimen Hill Rd

Heathcote 3523 Heathcote Health Residential Aged Care 39 Hospital St

Ironbark 3550 Estia Health Victoria Heights

41-47 Victoria St

61 Alder St

Kennington 3550 P 88 88 P 30 28

TF

s

Kangaroo Flat 3555

15621

15867 Note 2 

192-192D 17961 85 16141

D TF

21124

sWC D TF s C See SRS table on pages 197 -198

Aveo Freedom Aged Care Bendigo

107-115 Condon St

9131 6199

Bignold Park SRS

5-7 Murphy St

5463 5771

208 Holdsworth Rd

5445 9000

152 152 s

TF

71 16224

15 Taverner St

5477 7100

10

TF

15628

4 Learmonth St

5477 6800

13 13

TF

21135

Goodwin Village Donald

22 Camp St

5497 1304

Riverview Aged Care

1A Aitken Ave

5478 6230

33 33 12

s

T TF

33-43 McClelland Ave

5070 2155

20 20

s

T

19 Grandview St

5478 0700

30 10

s

D TF

North Bendigo 3550 Bupa Bendigo

BULOKE Council

SL; CC

19607 20662

Birchip 3483 Birchip Nursing Home

Charlton 3525 Charlton Aged Care

Donald 3480

Sea Lake 3533 Kaleesa Nursing Home

Wycheproof 3527 Grandview Lodge Note: 1. Psychogeriatric specific services

2.  Respite care available

3.  Dementia friendly care available

15911

H

15534 Note 3

15655 15640

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs CAMPASPE  to CORANGAMITE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

184

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

CAMPASPE Council Echuca 3564 Bupa Echuca

7 Fehring Lane

5480 5300

120 120 s 92 92 s 60 60 s

CD F D TF D TF

s s

D TF b C D TF

15652

D TF b

15637

T TF

15887

Echuca Com'ty for Aged Wharparilla Lodge  21 Hartshorn Dr

5480 5000

Glanville Village

Cnr Haverfield & Service Sts

5485 5465

Sheridan Aged Care

96 Fenaughty St

5857 0209

Warramunda Village Hostel

Warramunda Dr

5852 2611

42 38 60 60

5484 4400

60 48

s

32 32 10 2

s s s

Kyabram 3620

Rochester 3561 Rochester & Elmore District Health Service  1 Pascoe St

Rushworth 3612 Waranga Aged Care Hostel

14 High St

5851 8050

Waranga Nursing Home

Coyle St

5851 8000

Koraleigh Nursing Home

18 Purdey St

5859 0800

RM McHale Hostel

18 Purdey St

5859 0800

30 28 40 40

20 Havelock St

5468 2900

19 19

Havilah on Harkness

11 Harkness St

5461 7300

Havilah on Palmerston

25 Palmerston St

5459 0150

110 110 s 30 30 45 22

Tongala 3621

CENTRAL GOLDFIELDS Council

C C

71 20255 17971

H

15660

15632

15856

D TF D TF

49 15695

H

49 21144

Dunolly 3472 Dunolly Residential Community

TF

Maryborough 3465

Maryborough Residential Community  Cnr Nightingale & Palmerston Sts 5461 0341

COLAC-OTWAY Council

15624

D TF F C TF b

15903

H H

20557 15626

Apollo Bay 3233 75 McLachlan St

5237 8500

21 17

Corangamarah

2-28 Connor St

5232 5422

Japara Barongarook Gardens

8-32 Murray St

5231 9999

Mercy Place Colac

83-99 Queen St

5233 5600

68 27 60 60 s 107 103 s

C D TF Fb C D TF C C

Otway Health Residential Care

TF

Colac 3250

CORANGAMITE Council

16194 Note 1

15818 106 16256

H H

21, 60-61 16536

Camperdown 3260 Merindah Lodge Aged Care Facility

York St

5593 7366

Sunnyside House

1 Adeney St

5593 1263

36 8 40 40

s

5 Victoria St

5595 3100

60 55

s

5340 1100

26 26

s

TF b

15892

40 40 15 15

s

T T

15810

Cobden 3266 Cobden Health Residential Care

Skipton 3361 Beaufort & Skipton Health Serv Skipton 2 Blake St

Terang 3264 May Noonan Centre

3 Foley St

5561 9300

Mount View Aged Care Facility

13 Austin Ave

5592 0222

Note: 1. Restorative care program available

TF TF D TF

15821 15840

g

CALD

15835

15832

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

CORANGAMITE continued  to  GEELONG (GREATER) PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

185

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

CORANGAMITE Council continued Timboon 3268 5558 6000

4

4

s

Maddocks Gardens Residential Aged Care   125 McKean St

5150 3659

Opal Bairnsdale

79 Harnham Dr

5153 7200

90 80 90 31

s

55 Timbarra Dr

5152 5500

91 91

C

Japara Lakes Entrance

23 Alexandra Ave

5155 6600

Opal Lakeview

Uplands Ave

5179 5500

66 50 76 76

C D TF b C TF b

32D, IBC 15664

Omeo District Health Lewington House 12 Easton St

5159 0100

14 14

TF b

15789

Timboon & District Healthcare Serv RC

21 Hospital Rd

EAST GIPPSLAND Council

19021

F

Bairnsdale 3875

Eastwood 3875 Bupa Eastwood

Lakes Entrance 3909

Omeo 3898 Orbost 3888

D TF WC TF b

15770 32D, IBC 15786

TF

71 19790 106 15793

Lochiel House

115 Stanley St

5154 6613

Waratah Lodge Nursing Home

104 Boundary Rd

5154 6678

20 20 17 5

3-5 Fort King Rd

5153 8400

100 60

C D TF b

Cohuna Community Nursing Home

144-158 King George St

5456 5300

38 Augustine St

5456 2338

TF D TF

15625

Cohuna Village

16 45 45

Baptcare Northaven Community

84-86 Shadforth St

5450 8500

13 Burgoyne St

5450 9278

C D TF TF

16553

Glenarm Nursing Home

56 56 30 30

2-28 Freda Rd

0437 695 587

120 120

Bupa Barrabool

55 Barrabool Rd

5246 4200

The Belmont

235 High St

5297 3300

Uniting AgeWell Kalkee Com'ty Murray 9 Spring St

5243 9566

Uniting AgeWell Kalkee Com'ty Nangatta   206 High St

5243 6688

60 105 40 51

4215 6500

108 60

s

T

Paynesville 3880 Opal Paynesville

GANNAWARRA Council

Dementia care available

b b

15767 15782

32D, IBC 15776

Cohuna 3568

Kerang 3579

s

GEELONG (GREATER) Council

15872

15623

Armstrong Creek 3217 Warralily Gardens

Belmont 3216

Charlemont 3217 McKellar Centre Alan David Lodge

382 Torquay Rd

60 105 s 40 s 51 s

Drysdale 3222 Drysdale Grove Aged Care Facility 

33-37 Wyndham St via East St 5251 1230

100 100 s

299 Latrobe Tce

104 104

Geelong 3220 Brentwood Aged Care

5221 5733

DT C TF CDT b TF C D TF

TF b

68 20888 71 16279 68 15935

H

102-103 16181 102-103 16541 16196

D TF

18621

C D TF

19005

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs GEELONG (GREATER) continued PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

186

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

GEELONG (GREATER) Council continued Grovedale 3216 P 52 120 120 110 120

52 s WC D TF 110 s F 114 C D TF 98 TF 120 D F

Aveo Freedom Aged Care Geelong

6-12 Matthews St

9131 6199

Belmont Grange

34-36 Church St

5243 8522

Estia Health Grovedale

6A Perrett St

5247 2000

Japara Balmoral Grove

24-34 Smith St

5243 6733

Luson The Vue

15-29 Reserve Rd

5292 9555

12-14 Beulah St

8573 4812

91 91

209 South Valley Rd

5223 0900

99 99

1 Investigator Dr

5220 8437

120 78

Estia Health Leopold

52-60 Ash Rd

5250 2156

Kensington Grange

1-13 Ferguson Rd

5250 2301

75 75 100 100 s

7 Moylan Loop

5247 2200

92 92

CD

30 Resort Blvd

5254 6100

108 108 s

C D TF

15 Murray St

5248 6622

P 42 42 90 90 38 38

Hamlyn Heights 3215 mecwacare Elstoft House

Costa House

Leopold 3224

Marshall 3216 Mercy Place Rice Village

s

Moolap 3224 Bupa Bellarine Lakes

Newcomb 3219 Whitehaven Assisted Care Facility

Norlane 3214

66 20583 106 15686

H

22181

D TF

9 16544

TF

32D, IBC 16214

C D TF

15817

C

Lara 3212

19611 192-192D 15816

T

Highton 3216 Opal South Valley

SL; CC

192-192D 16539

TF

66 15814

F

21, 60-61 15807

H

71 15809 19375

See SRS table on pages 197 -198

s

C

s

D TF C D TF

Baptcare Coasthaven Community

45 Robin Ave

13 22 78

Japara Vonlea Manor

1-9 Moran Pl

5278 1787

MACS Residential Care

100 Weddell Rd

5279 6800

MACS Residential Care

100 Weddell Rd

5279 6800

McKellar Centre North Geelong

45-95 Ballarat Rd

4215 5200

77-83 Tareeda Way

5256 2866

148 140 s

D TF

66 16032

1300 298 728

100 100 s

D TF

IFC-1 16531

TF TF

106 15806

North Geelong 3215

Ocean Grove 3226 Sea Views Manor

Portarlington 3223 Arcare Portarlington

80 Willis St

St Albans Park 3219 Japara Roccoco

355-357 Wilsons Rd

5248 5589

Tannoch Brae Aged Care

46 Aldershot Rd

5248 5814

P 60 54 s 100 100 s 279 36 s

73 41 50 50

s

Note: 1. Croatian, Greek, Italian, Serbian, Spanish

21847

g

See SRS table on pages 197 -198

D TF D TF b

C C

Note 1 

H H

106 16409 16540 16540 16183

90-91 15701

Greater Geelong, we’re here for you. Times are changing, but Japara’s quality of care has never been better. Retirement living onsite. 1800 52 72 72 | japara.com.au

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

GEELONG (GREATER) continued  to HINDMARSH PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

187

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

GEELONG (GREATER) Council continued Wallington 3222 127 127 s

C

5248 8760

90 90

C D TF

85 Jackson St

5581 1211

63-69 Russell St

5554 2555

43 37 30 26

C D TF TF

21 Barclay St

5527 0555

45 45

D TF

Bupa Portland

83 Wellington Rd

5523 4401

Harbourside Lodge

141-151 Bentinck St

5521 0300

Seaview House Residential Care SRS

2 Otway Ct

5521 1919

120 30 22 P 58 48

71 McPhillips Rd

5281 1991

120 120

Creswick Aged Care Facility

1 Napier St

5345 9175

John Curtin Aged Care

5 Cushing Ave

5345 9999

30 1 65 65

Homestead Estate

2-18 Homestead Ave

0498 018 632

31-33 Thompson St

Edgarley Assisted Living Glenelg House Residential Aged Care

Whittington 3219 Luson Eden Park

GLENELG Council

s

T

68 15581 18296

Casterton 3311

Heywood 3304 Heywood Rural Health Res Aged Care

Portland 3305

GOLDEN PLAINS Council

s

15598 ATSI, European

g

TF TF

C

15804

H

17962

Dementia care available  71 19787 15829 20632

See SRS table on pages 197 -198

Bannockburn 3331 Estia Health Bannockburn

192-192D 18824

D

HEPBURN Council Creswick 3363

s

Daylesford 3460

TF C D TF

g

TF

g g

LGBTIQ

15930

LGBTIQ

20252

TF b g

LGBTIQ

15922

T TF

ATSI

16408

LGBTIQ

15931 15900

H

Daylesford Aged Care Facility

13 Hospital St

5321 6517

Hepburn House

1 Hepburn Rd

5348 8100

30 24 60 56

22-24 Victoria St

5421 7275

35 33

46 Anderson St

5389 1487 5363 7100

14 14 26 26

2 Charles St

5396 5500

15 11

C

TF b

15538

Avonlea Hostel

68-72 MacPherson St

5391 1348

45-49 Nelson St

5391 4271

T C D TF b

15779

Iona Digby Harris Nursing Home

45 43 26 22

2 Swinbourne Ave

5396 3300

20 16

C

Trentham 3458 Trentham Aged Care Facility

HINDMARSH Council

s

C

s

F

Dimboola 3414 Allambi Elderly Peoples Home

Wimmera Health Care Group Dimboola NH  32-36 Anderson St

Jeparit 3423 Jeparit Hospital Complex

Nhill 3418

Rainbow 3424 Rainbow Hospital

Note: 1. Includes psychogeriatric specific services

Fb

g

15523

Note 1

15537 15853

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs HORSHAM  to LATROBE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

188

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

HORSHAM Council Horsham 3400 Sunnyside Lutheran Retirement Village 6 Trinity Dr

5382 0034

Wimmera Health Care Group Kurrajong Lodge  2 Arnott St

5381 9271

Wimmera Health Care Group Wimmera NH  83 Baillie St

5381 9307

75 75 36 36 50

6 Schurmann St

5363 4401

41 31

Beechworth Health Service Res Aged Care  52 Sydney Rd

5728 0335

Blackwood Cottage

52 Sydney Rd

5728 0330

60 60 15 15

168 High St

02 6033 6200

40 24

20 Isaacs Ave

02 6028 0100

77 77

Latrobe Valley Village

5 Ollerton Ave

5127 7476

Royal Freemasons Moe

1C Haigh St

TF T TF

s s

Natimuk 3409 Natimuk Centre

15891

H

15898 15928

D TF

INDIGO Council

15705

Beechworth 3747

s

Rutherglen 3685 Glenview Residential Aged Care

C

Yackandandah 3749 Yackandandah Health

LATROBE Council

s

TF b TF

16041 Note 1

16042

TF

H

15973

TF

H

15728

H

15769

Moe 3825 1300 176 925

96 62 s 144 144

Morwell 3840 Baptcare Heritage Manor Community

147-163 Maryvale Rd

13 22 78

Baptcare St Hilary's Community

16 Elgin St

13 22 78

Gracedale Lodge SRS

1-4 Linden Ct

5134 8403

Mitchell House

127 Vary St

5133 9099

17 Amaroo Way

5127 8462

96 51 P 40 56

96 45 8 56

Newborough 3825 Japara Narracan Gardens

sWC D TF b s C T See SRS table on pages 197 -198 s s C TF

167 120

Traralgon 3844 Benetas Dalkeith Gardens

49-53 Hazelwood Rd

1300 236 382

Bupa Traralgon

96 Park Lane

5171 1200

Glenwood Assisted Living

70-72 Henry St

5176 1411

Latrobe Regional Hosp N/Home (Macalister)  10 Village Ave

5173 8324

Margery Cole Residential Care Services 1 Matthews Cres

5132 3500

mecwacare O'Mara House

15 Hunter Rd

8573 4812

Traralgon Aged Care

67-69 Liddiard Rd

5176 0759

Note: 1. Services through Older Person’s Mental Health Service (OPMHS) 2.  Services for residents with mental health issues

112 120 P 47 10 120 67 60

C D TF b D TF

120 35 s 2 120 s 67 s 42

3.  Psychogeriatric specific services 4.  Dementia care & Day respite available

38491 18700 15798 Note 2

15604

C D TF C C

T

F

C

106 15791 85 15797

H

71 20256 19012

See SRS table on pages 197 -198

D TF b C D TF

T TF

17974

Note 3

19022 15754

H

9 15775 Note 4 

161D 15788

Latrobe Valley, we’re here for you. Times are changing, but Japara’s quality of care has never been better. Call 1800 52 72 72 or visit japara.com.au

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

LODDON   to MITCHELL PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

189

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

LODDON Council Boort 3537 Boort District Health Service Aged Care 31 Kiniry St

5451 5200

25 25

WC

5431 7000

35 35

C

1300 236 382

78 54

Inglewood 3517 Inglewood & Districts Health Service RAC 3 Hospital St

MACEDON RANGES Council

TF b

15639

TF

15620

C D TF

85 15654

C

TF D TF

71 19336

Gisborne 3437 Benetas Gisborne Oaks

8 Neal St

Kyneton 3444

s

Bupa Kyneton

2 Edgecombe St

5422 2800

RM Begg Kyneton Aged Care

27-35 Epping St

5421 3600

90 90 87

176 Station Rd

5428 1348

46 46

C

TF

2 Sullivans Rd

5427 9700

107

C

TF

71 15619

C D TF TF

15849

TF

15662

New Gisborne 3438 Warrina Aged Care

s

Woodend 3442 Bupa Woodend

MANSFIELD Council

15593

H Dementia care available

17931

Mansfield 3722 Bindaree Retirement Centre

86 Highett St

5775 8875

Buckland House Nursing Home

Loch St

5775 8863

42 42 30 6

1039 Karadoc Ave

5024 7474

43 43

Lot 2 Main Ave North

5025 1200

93 93

Bupa Mildura

514 Deakin Ave

5024 4400

Princes Court Homes

27-29 Princes St

5022 1022

Regis Ontario

382-404 Ontario Ave

1300 998 100

Regis Sunraysia

253 Tenth St

1300 998 100

100 100 100 s 108 56 73 22

s

MILDURA Council

15723

Irymple 3498 Oasis Aged Care

Merbein 3505 Chaffey Aged Care

Mildura 3500

s

Ouyen 3490

C TF C D TF D TF D TF

5092 1111

30 16 20 20

s s

5024 1104

75 71

s

C

1300 133 414

80 74 60 40

s

Canon TD Martin Nursing Home

28 Britt St

5092 1111

Pattinson House Hostel

63 Hughes St 4-8 Calotis St

Red Cliffs 3496 Jacaranda Village

C D TF b

MITCHELL Council

18628 71 19789 15649

g

Italian

46-47 15646 46-47 15643

D TF F

15645

TF

15644

C D TF TF

128D, OBC 19073

TF D TF

15862

20353

Kilmore 3764 BlueCross Willowmeade

70 Kilmore-Lancefield Rd

Kilmore & District Hospital

Anderson Rd

5734 2122

Barrabill House

1 Bretonneux St

5793 6170

Karingal Seymour

3 Bretonneux St

5735 2200

Seymour 3660 30 22 60 60

s

C

15925

15575

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs MOIRA  to MURRINDINDI PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

190

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

MOIRA Council Cobram 3644 Irvin House

24-32 Broadway St

5871 0777

Merriwa Grove SRS

59 Warkil St

5872 1332

Ottrey Homes

16 Campbell Rd

5871 9100

Banawah Nursing Home

36-44 McDonell St

5866 9444

Barwo Homestead

8 Federation St

5866 2574

30 2 P 30 48 48

Nathalia 3638

s s

C

TF

15859

See SRS table on pages 197 -198

C D TF

18761 15919

H

20 20 20 20

C

TF b

15858

30 27 36 36

C C

TF T b

15863

D TF F TF TF b

15924

TF TF

15530

15926

Numurkah 3636 Karinya Aged Care

2 Katamatite Rd

5862 0451

Numurkah Pioneers Memorial Lodge

13 Katamatite Rd

5862 0444

Yarrawonga 3730 Allawah Res Care (Yarrawonga Health) 42 Hume St

5743 8111

Karana Res Care (Yarrawonga Health)

7 Hume St

5743 8111

Warrina Res Care (Yarrawonga Health) 28 Piper St

5743 8111

Woods Point Aged Care

75-85 Orr St

5744 3400

Grant Lodge

6 Clarinda St

5367 9627

VMCH Providence Aged Care

9 Griffith St

1300 698 624

Ballan District Health Residential Care

33 Cowie St

5368 1100

Ballan Hostel

168 Inglis St

MOORABOOL Council

28 30 28 130

s

28 28 28 130 s

15918

15851 16121 18286

Bacchus Marsh 3340 30 58 58

Ballan 3342

s s

H

89 16548

H

15932

5368 1100

21 5 30 10

D TF b TF b

1300 176 925

144 144

D TF

38492

142 Cornish St

5471 3468

153 47

C D TF b

15657

1 Chapel St North

5475 2000

28 24

C D TF

15659

30 Shaw St

5599 2901

40 40

s

C D TF b

15719

Moyne Health Belfast House

97 Regent St

5568 0100

Moyne Health Moyneyana House

31 College St

5568 0100

30 21 52 52

s s

C C

15 Bon St

5770 2100

50 50

s

5774 2711

51 37

5736 0400

25 21

Darley 3340 Royal Freemasons Bacchus Marsh

58 Grey St

MOUNT ALEXANDER Council

15778

Castlemaine 3450 Castlemaine Health Residential Care

Maldon 3463 Maldon Hospital

s

MOYNE Council Mortlake 3272 Abbeyfield House

Port Fairy 3284

MURRINDINDI Council

TF TF

15838 15841

Alexandra 3714 Kellock Lodge

Eildon 3713 Darlingford Upper Goulburn Nursing Home   5 High St

Yea 3717 Yea & District Memorial Hospital

45 Station St

TF C

Dementia care available

15923

TF

15860

F

15857

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

191

NORTHERN GRAMPIANS  to  SHEPPARTON (GREATER) PHONE (03)

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

NORTHERN GRAMPIANS Council St Arnaud 3478 27 27 30 14

Coates Home

Cnr Long & James Sts

5477 3300

Kara Court Nursing Home

52 North Western Rd

5477 2134

Eventide Homes (Stawell) Inc.

111 Patrick St

5358 2027

Macpherson Smith Residential Care

37 Sloane St

5358 8502

100 100 s 36 30

10 Templeton St

5465 1202

30 30

s

5349 1601

27 17

sWC D TF b

1300 298 728

90 90

15 Waranga Dr

5823 9900

65 65

s

TF

H

18962

30-50 Knight St

5832 0800

57 57

s

T

H Note 2

15854

38 Impey St

5826 1100

40 35

s

Stawell 3380

PYRENEES Council

15913

F TF

15546

C D TF C TF b

H

15907 Note 1

15536

Avoca 3467 Avoca Residential Community

Beaufort 3373 Beaufort & Skipton Health Serv Beaufort  28 Havelock St

QUEENSCLIFFE Council

T

15933 15544

Point Lonsdale 3225 Arcare Point Lonsdale

5 Knowles Gr

D TF

SHEPPARTON (GREATER) Council

IFC-1 20292

Kialla 3631 Kialla Gardens Village

Mooroopna 3629 Rodney Park Village

Murchison 3610 DP Jones Aged Care

TF

Shepparton 3630 Grutzner House

Monash St

5832 2540

Harmony Village Shepparton

20 Zurcas Lane

5831 7921

Menarock Life Shepparton

29-35 Pine Rd

5821 0255

Mercy Place Ave Maria (Shepparton)

25 Graham St

5831 3000

Mercy Place Shepparton

351-359 Archer St

5832 0900

Tarcoola Village

9 Batman Ave

5832 0800

20 85 62 91 96 236

95 Ford Rd

5820 6200

30 30

s

C

43 43 15 13

s

C D TF C TF b

Shepparton North 3631 Rumbalara Elders Facility

8 62 s 91 s 66 s 224 s

Tatura 3616 Moyola Lodge

60 Hunter St

5824 2274

Parkvilla Aged Care Facility

64-68 Park St

5824 8400

TF TF C D TF C D TF TF D TF

Note: 1. Transition Care Program (TCP) - phone: 03 5358 8535 2.  Rodney Park has moved to Shepparton temporarily until 2021 to allow for extensive renovation works at the Mooroopna Site

TF

15861 Note 3

gH

g

CALD, NESB 

15939 56 15917 193D 15844

H

21, 60-61 15927

H

16123

21, 60-61 18287

ATSI

20416 15920 15865

3.  Psychogeriatric specific services

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Menarock

LIFE

Menarock Life is one of Australia’s most trusted and well respected providers of residential Aged Care. As specialists in Aged Care, Menarock provides a safe environment and respects the choices of our residents and extended families. Our homes offer both Permanent and Respite Care options. For more information, please visit us at www.menarocklife.com.au or contact us on the numbers below.

For further information or to book a tour of one of our homes:

P: 1300 096 971 E: enquiries@menarock.com.au


AgedCareGuide.com.au

VICTORIA 2020

SOUTH GIPPSLAND  to  SURF COAST PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

193

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

SOUTH GIPPSLAND Council Foster 3960 9 O'Connell St

5682 0800

60 60

Alchera House

6-8 Gordon St

5654 2752

Carinya Lodge Homes

Carinya Cr

5655 2125

Hillside Lodge

77 Bridge St

5654 2733

20 16 41 41 30 30

Koorooman House

Sloan Ave

5667 5547

Woorayl Lodge

71-73 McCartin St

5662 2053

36 36 40 40

27 Giles St

5667 9100

60 32

12 12 39 39

Prom Country Aged Care

Korumburra 3950

Leongatha 3953

Mirboo North 3871 Japara Mirboo North

s

TF

15824 15756

s s

C

TF TF TF

15794

s

TF C D TF C

SOUTHERN GRAMPIANS Council

15823 15771

H

TF

15757 106 15759

Coleraine 3315 Valley View Nursing Home

71 McLeod St

5553 2000

Wannon Hostel

72-74 Pilleau St

5553 2080

Hamilton 3300

s

TF b TF

s s s

C D TF C TF b D TF

Eventide Lutheran Homes & Hamilton Village  72 Ballarat Rd

5571 0444

Grange Residential Care Service

17-19 Gray St

5551 8257

The Birches

14 Tyers St

5551 8329

59 59 50 50 44 44

5552 3001

17 5

s

T

36 Kennedy St

5795 0200

75 75

s

D TF

22 Church St

5736 2900

47 42

s

5798 1324

64 52

5 Weir St

5263 9300

60 40

1 Albert St

5289 4300

Japara Elouera

6-11 Kooringa Pl

5261 9121

Ocean Mist Aged Care Facility

370 Grossmans Rd

5261 6709

Star of the Sea Aged Care (VMCH)

1290 Horseshoe Bend Rd

Penshurst 3289 Penshurst Nursing Home & Kolor Lodge 146 Cobb St

STRATHBOGIE Council

15837 15839

H

15803 15802 15828 15843

b

Euroa 3666 GraniteHill Aged Care Facility

Nagambie 3608 Nagambie HealthCare Res Aged Care

Violet Town 3669 Honeysuckle Regional Health Violet Town   46 Cowslip St

C

TF b

15864

H

16070

C D TF

15914

s

C D TF

106 17932

20 16

s

C

TF

15703

s

D TF D TF D TF

106 16535

1300 698 624

75 75 99 99 96 96

5267 1200

55 46

s

SURF COAST Council Anglesea 3230 Japara Anglesea

Lorne 3232 Lorne Nursing Home

Torquay 3228

Winchelsea 3241 Hesse Rural Health Service Res Aged Care   8 Gosney St

D TF

20257

H

89 21118 15813

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

VICTORIA 2020

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs SWAN HILL  to WARRNAMBOOL PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

194

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

SWAN HILL Council Manangatang 3546 5051 8111

10

5033 9400

30 24

s

Robinvale District H/Serv Riverside Hostel  39 Latje Rd

5051 8111

Robinvale District H/Serv Robinvale

128 Latje Rd

5051 8111

30 20 14 10

s

Alcheringa

2-14 Boree Dr

5032 9169

29 High St

5033 9800

s

C D TF TF

15888

Logan Lodge

74 68 45 45

20 Kiell St

02 6076 3200

34 20

s

C

TF

15880

Bolga Court

7 Lakeside Dr

02 6071 5200

Lakeview Nursing Home

25 Barree St

02 6071 5200

36 36 15 1

Robinvale District H/Serv Manangatang 37-39 Pioneer St

15647

Nyah West 3595 Jacaranda Lodge

5 Monash Ave

Robinvale 3549

C

TF

15869 15774 15656

Swan Hill 3585

TOWONG Council

15866

Corryong 3707 Corryong Health Mittamatite Lodge

Tallangatta 3700

WANGARATTA Council

C

DT

15848

TF b

15881

Wangaratta 3677 Illoura Residential Aged Care

32-50 College St

5721 0310

Rangeview Private Nursing Home

15-17 Mason St

5721 7111

St Catherine's Hostel

59-69 Ryley St

5721 2243

St John's Village

138 Williams Rd

5721 4214

Lyndoch Living

10 Hopkins Rd

5561 9375

Mercy Place Warrnambool

16 Hopetoun Rd

5564 2800

Opal Gillin Park

62-76 Huntingfield Dr

5559 0600

Opal Warrnambool

170 Raglan Pde

5563 0600

Note 1

66 60 69 146

64 32 s 69 s 146 s

138 120 46 45

186 s W C D T F b g H ATSI 120 C D TF b 46 s D TF 13 CD F

WARRNAMBOOL Council

C D TF b C TF TF C D TF

15879 15882 15845

H

15878

Warrnambool 3280

Note: 1. Includes access to Transition Care Program - phone: 03 5722 5390

T

15834 21, 60-61 19045 32D, IBC 15610 32D, IBC 15827

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

WELLINGTON  to YARRIAMBIACK PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

195

Notes 

1st time user? See page 179

DPS Advertisement Web Page Reference ID

WELLINGTON Council Heyfield 3858 14 Licola Rd

5143 8529

51 47

JHF McDonald Wing

Maffra Hospital, 48 Kent St

5143 8529

Stretton Park

Cnr George & Kent Sts

5143 8529

30 42 42

Ashleigh House

20-24 Bergen Cr

5144 4484

Opal Sale

12-14 Sale-Maffra Rd

5142 1600

Royal Freemasons Sale

28 Surkitt Blvd

Wilson Lodge

155 Guthridge Pde

5143 8529

Crossley House Hostel

14 Nicol St

5182 0316

St Elmo's Nursing Home

Devon St

Laurina Lodge

Maffra 3860

Sale 3850

1300 176 925

75 65 144 50

s

C

TF b

15768

TF TF

15792

s

C C

75 s 34 144 46

Yarram 3971

C D TF C TF b D TF C TF

5182 0222

30 30 30 30

s s

5585 9800

40 22

s

Cnr Roache & Farmers South Sts 5391 4222

11 11 10 10

C C

WEST WIMMERA Council

15760

C

15825 32D, IBC 15787 21122 15796

TF DT

15822 15721

Edenhope 3318 Edenhope & District Memorial Hospital 128-134 Elizabeth St

Kaniva 3419 Archie Gray Nursing Home  Arthur Vivian Close Hostel

Cnr Joseph & Phillip Sts

5392 4222

WODONGA Council

TF TF

15531

H g g

LGBTIQ

15901

LGBTIQ

15780

Baranduda 3691 Westmont Homestead

265 Baranduda Blvd

02 6043 9999

102 102 s

C D TF

15781

11-19 Melrose Dr

02 6058 2100

114 104

C

TF

71 15883

240 Felltimber Creek Rd

02 6043 5000

80 80

C

TF

192-192D 17901

5083 2000

24 24

TF

15697

1 McLeod St

5385 7463

38 18

89 Cromie St

5385 5700

23 2

5396 1274

59 51

West Wodonga 3690 Bupa Wodonga

Wodonga 3690 Estia Health Wodonga

YARRIAMBIACK Council Hopetoun 3396 Rural Northwest Health Hopetoun Campus  12 Mitchell Pl

Minyip 3392 Dunmunkle Lodge

s C

TF b

s

C

TF

15545

s

C D TF

16077

Rupanyup 3388 Rupanyup Hospital & Nursing Home

Warracknabeal 3393 Rural Northwest Health Yarriambiack Lodge  18B Dimboola Rd

H

15909

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  CC  Care Community  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background SL  Supported Living  SRS  Supported Residential Service  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide see page 151 a for definitions 

Advertisers only listed below. All extra service providers are also listed in the directory on pages 152-195 PHONE (03)

58 Cochrane St

Belvedere Aged Care

41-43 Fintonia Rd

BlueCross Scotchmans Creek

450 Waverley Rd 

BlueCross Sheridan Hall Brighton

10 Marion St

Cheltenham Manor

10-12 Bendigo St

Cheltenham 3192 9584 1111

Cumberland View Aged Care Living

123-127 Whalley Dr

Wheelers Hill 3150 9795 9154

Greenwood Manor

617 Lower Dandenong Rd Dingley Village 3172 9551 5676

Homewood

8 Young Rd

Japara Bayview 

Brighton 3186 1300 298 728 61 61

Arcare Brighton

Noble Park 3174 9574 1355 Mount Waverley 3149 1300 133 414 Brighton 3186 1300 133 414

Hallam 3803 0498 058 957

1295 Frankston-Dandenong Rd Carrum Downs 3201 9775 1419

Marina

385 Blackshaws Rd

Altona North 3025 8374 6000

Mercy Place East Melbourne

22 Verona Lane

Noble Manor

33 Frank St

Noble Park 3174 8514 1400

Opal Bairnsdale

79 Harnham Dr

Bairnsdale 3875 5153 7200

Opal By The Bay

185 Racecourse Rd

Mount Martha 3934 5958 6600

Opal Gracedale

205 Warrandyte Rd 

Ringwood North 3134 9844 8000

Opal Hobsons Bay

28-30 Rymill Ct

Opal Meadowglen

202 McDonalds Rd

Opal Somerville

22 Graf Rd

Somerville 3912 1300 796 353

Sunlight

43 Laurel St

Whittlesea 3757 8775 1100

The Heights

39-41 Mitcham Rd

Donvale 3111 8841 8100

Trinity Manor Balwyn

8-14 Pretoria St

Balwyn 3103 9091 5200

VMCH Corpus Christi Aged Care

80 Clayton Rd

Clayton 3168 1300 698 625

Warrawee Community

854A Centre Rd

East Melbourne 3002 9413 1777

Altona North 3025 8325 7600 Epping 3076 8405 5200

Bentleigh East 3165 9570 2211

s W C DT F b H

of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e

Aged Care Homes with Extra Services

VICTORIA 2020

Size

196

sW TF 60 52 sW TF 134 134 s W DTF 24 24 sW TF 153 153 W TF 161 161 W C DTF 46 46 W TF 120 120 s W C DT b 90 90 sW TF 190 190 s W C DT 110 98 W C DTF 160 160 s W C DT 90 31 W C TF b 140 140 W C DTF 107 51 W C TF 62 28 W DTF 123 83 W C DTF 130 130 s W DTF 90 90 W C DTF 126 126 W C DT 77 77 s W C DTF 120 120 W TF H 90 90 sW TF

DPS

Advert Web Page ID IFC-1 16469 5 16467

128D, OBC 19166 128D, OBC 19004 52 15569 169 16118 52 16132 68 15945 106 16468 68 16567 21, 60-61 19020 68 18455 32D, IBC 15786 32D, IBC 16233 32D, IBC 16595 32D, IBC 16564 32D, IBC 16334 32D, IBC 16223 68 17806 68 20254 96D 16307 89 17913 138 16176

D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

197

Supported Residential Services (SRS) PHONE (03)

Size of Sing SRS (B le B eds/ Cod edroom Places) ed K eyp with E a nsu Cou ite ples d Acc om Dive mo rsio da n Med al Ther tion apy icat i Non on Sup erv Sec is ure Reg Dem ion iste e n tia C red N are Res iden urse ts’ P e Res pite ts Con side Pro red gra m

adfmnhps

Absalom SRS

8 Janmara Ct 

Dandenong North 3175 9795 1989 19

Acacia Gardens

35 Mount Dandenong Rd

Ringwood East 3135 9870 0982 36 25

Adare SRS

1405 High Street Rd

Wantirna South 3152 9801 7110 45 45

Alexandra Gardens SRS

42 Old Warrandyte Rd

Allbright Manor

31-35 Exeter Rd

Angus Martin House

382-384 Nepean Hwy

Arnica Lodge

12-14 Como St

Alphington 3078 9497 2027 27 11

Aveo Veronica Gardens

25 Veronica St

Northcote 3070 9131 6199 61 61

Balmoral House SRS

71-75 Waverley Rd

Berwick House SRS

21 Kays Ave

Bignold Park SRS

5-7 Murphy St

Kennington 3550 5463 5771 30 28

Blue Bells Crofton House

14 Lithgow Ave

Blackburn 3130 9877 1363 45 43

Blue Willows Residential Aged Care

74 Warrandyte Rd

Ringwood 3134 9870 6655 58 55

Brunswick Lodge SRS

17 Loyola Ave

Brunswick 3056 9388 0144 27 25

Burwood Lodge SRS

336 Blackburn Rd

Caulfield House SRS

509 Kooyong Rd

Caulfield Manor SRS

1019 Glenhuntly Rd

Chatsworth Terrace SRS

430-432 Main Rd

Corandirk House SRS

74A Maribyrnong Rd

Covenant House SRS

181 Canterbury Rd

Darebin Lodge Supported Res Services

116-118 Tyler St

Doncaster Manor Supported Care Home

52 George St

Dorset Lodge SRS

362 Dorset Rd

Eliza Lodge SRS

347-349 Nepean Hwy

Frankston 3199 9783 5702 30 30

Eliza Park SRS

157 Mount Eliza Way

Mount Eliza 3930 9787 3515 46 10

Fermont Lodge SRS

29-31 Fintonia Rd

Noble Park 3174 9546 3322 31

Ferntree Gardens SRS

30 Forest Rd

Finchley Court

1168 Dandenong Rd

Carnegie 3163 9569 6699 20 20

Galilee SRS

382-384 Princes Hwy

Noble Park 3174 9794 6881 21 10

Glenhuntly Terrace SRS

164 Grange Rd

Carnegie 3163 0438 315 798 48 6

Glenville Lodge SRS

36 Lytton St

Glenroy 3046 9300 2570 36 36

Glenwood Assisted Living

70-72 Henry St

Traralgon 3844 5176 1411 47 35

Gracedale Lodge SRS

1-4 Linden Ct

Morwell 3840 5134 8403 40 8

Gracevale Grange SRS

48 Liverpool Rd

Grand Villa Mentone

66-70 Nepean Hwy

Donvale 3111 9842 9971 38 34 Croydon North 3136 9726 0588 40 40 Frankston 3199 9034 4824 45 39

Malvern East 3145 9572 3012 25 25 Hallam 3803 9703 1214 27 6

Burwood East 3151 9886 8777 23 5 Gardenvale 3185 9596 6922 30 24 Caulfield 3162 9569 2600 30 30 Lower Plenty 3093 9439 4013 46 45 Moonee Ponds 3039 9326 2000 40 19 Blackburn 3130 9878 1628 24 20 Preston 3072 9471 0190 31 10 Doncaster East 3109 9841 7250 23 23 Croydon 3136 9722 8844 45 45

Ferntree Gully 3156 9752 2170 32 24

Note: 1. Also caters for younger adults with mental health issues and/or disabilities 2.  Transition care beds available 3.  Secure dementia care offered 4.  Palliative care available Definitions see pages 144 -145 

Kilsyth 3137 9723 9444 45 45 Mentone 3194 9585 0733 42 40

DPS WEB Notes  Advert Page ID

adfm h s ad m s adfmnhps adfmnhps d mnh s adfm p ad m s Note 1 d mn s m s d mn s d mn ps a d f m n h p s Note 2 dfmnhps d m s a d m h p s Note 3 f m n p s Note 4 ad mn ps adfmnh s d mnhps d mn s d m s Note 5 dfmnhps a f m n p s Note 2 mnhps d mn s mn p d mnh s d mn s d mn s ad m ps d m s Note 6 d m hps d mn s Note 7 ad mnhps ad mnhps

20556 15707 20581 18627 18279 15667 19799 16084 15936 15699 20662 19041 16002 18757 18979 18291 16034 19341 18565 18726 16161 95 20022 16165 18751 18787 18752 15714 18501 18755 16147 16043 19012 17974 16008 15741

5.  Services for residents with acquired brain injuries, intellectual disabilities or substance issues 6.  Services for residents who are disabled, brain injured & those with psychiatric issues 7.  Services for residents with mental health issues

D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

198

VICTORIA 2020

Supported Residential Services (SRS) PHONE (03)

Size of Sing SRS (B le B eds/ Cod edroom Places) ed K eyp with E a nsu Cou ite ples d Acc om Dive mo rsio da n Med al Ther tion apy icat i Non on Sup erv Sec is ure Reg Dem ion iste e n tia C red N are Res iden urse ts’ P e Res pite ts Con side Pro red gra m

adfmnhps

Greenslopes Aged Care

236 Greenslopes Dr 

Hamble Court SRS

108 Martin St

Brighton 3186 9596 2400 29 29

Hampton House SRS

158 Ludstone St

Hampton 3188 9598 6611 40 27

Hawthorn Grange

7-9 Hunter St

Hawthorn 3122 9819 5423 54 54

Hawthorn's Victoria Gardens

1 New St

Hawthorn 3122 9819 6941 31 27

Heathmont Lodge

261 Canterbury Rd

Heathmont 3135 9879 1168 35 35

Iris Grange SRS

569 Upper Heidelberg Rd

Heidelberg 3084 9458 1311 43 41

Iris Manor

264 High St

Ashburton 3147 9813 8566 60 60

Jasmine Lodge

56 Mount Dandenong Rd

Ringwood East 3135 9879 3702 40 38

Kilara House

124 Main Hurstbridge Rd

Diamond Creek 3089 9438 5710 25 6

MACS Residential Care

100 Weddell Rd

North Geelong 3215 5279 6800 60 54

Mayfair Lodge SRS

80 Stud Rd

Dandenong 3175 9792 4604 44 44

Merriwa Grove SRS

59 Warkil St

Cobram 3644 5872 1332 30

Mont Albert Manor

401 Elgar Rd

Mont Albert 3127 9890 6074 23 15

Mt Alexander Retirement Lodge

52 George St

Doncaster East 3109 0412 171 017 22 22

Oakern Lodge SRS

14 Bales St

Parkland Close Supportive Care Home

10-14 Childers St

Kew 3101 9853 3330 25 8

Pineview Residential Care

324 Nicholson St

Ballarat 3350 5332 2121 66 44

Raynes Park Court SRS

455 Bluff Rd

Rosewood Downs SRS

24 Railway Pde

Dandenong 3175 9701 3234 72 48

Rosewood Gardens Aged Care

436 Warrigal Rd

Ashburton 3147 9886 0005 45 45

Sandy Lodge SRS

38-40 Station St

Aspendale 3195 9580 9824 30 26

Seaview House Residential Care SRS

2 Otway Ct

St James Terrace SRS

296 Warrigal Rd

Cheltenham 3192 9583 9999 54 49

Sunnyhurst Gardens Aged Care Bayside

29-31 Union St

Brighton East 3187 9596 4040 22 22

Waverley Hill SRS

946-952 Ferntree Gully Rd

Wheelers Hill 3150 9590 0510 45 45

Whitehaven Assisted Care Facility

15 Murray St

Note: 1. Secure dementia care available

Definitions see pages 144 -145 

Templestowe Lower 3107 9852 1800 36 36

Mount Waverley 3149 9807 2443 12

Hampton 3188 9533 1111 38 38

Portland 3305 5521 1919 58 48

Newcomb 3219 5248 6622 42 42 2.  Palliative care available

DPS WEB Notes  Advert Page ID

dfmn ps adfmn s a d f m h s Note 1 adfmnhps dfmnhps a mn s adfmnhps a d f m h p s Note 1 adfmnhps a fmnh s dfmn s dfmn s m dfmn ps adfmn ps d mn s dfmnhps d h s Note 2 adfm p s Note 1 dfmn ps adfmnhps d m s d mn s ad mnh s a d f m h p s Note 1  adfmnhps d mn ps

105 18305 16131 18359 15681 15696 16046 18960 16185 20739 15751 16540 18760 18761 15968 16241 18285 18762 22214 19890 17975 16125 18765 20632 15599 94 16129 19009 19375

D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

VICTORIA 2020

Type

AdventCare

VILLAGE

AREA

Bedford Heights Estate Retirement Living VIC

Melbourne

St Thomas Community Village

Forest Hill

Bendigo Independent Living Units

Golden Square Nunawading

Yarra Ranges

Warburton

Yarra Ranges Independent Living Units

Warburton

Allity

Templestowe Manor Retirement Living Templestowe Lower

Arton Group

Cumberland View Retirement Living

Wheelers Hill

Australian Unity Independent & Assisted Living

Campbell Place Retirement Community

Glen Waverley

Drummond Place Retirement Community 

Carlton

Geelong Grove Retirement Community

Marshall

Morven Manor Retirement Community

Mornington

Peninsula Grange Retirement Community 

Mornington

The Oaks Retirement Community

Croydon

Victoria Grange Retirement Community

Vermont South

Walmsley Retirement Community

Kilsyth

Affordable Independent Living Units

Canterbury

Hester Canterbury

Canterbury

Morgan Glen Iris Benetas

Dalkeith Heights Independent Living  

BlueCross

Leslie Mews

Glen Iris Traralgon Cowes

Sheridan Hall Caulfield Indep Living Units 

Caulfield North

Tarralla

Croydon

Brotherhood Aged Care

Fitzroy Independent Living Units

Doutta Galla Aged Services

Harmony Village Independent Living Units 

Fitzroy Shepparton

Queens Park Independent Living Units Glen Eira City Council

Moonee Ponds

Belsize Avenue Units

Carnegie

Curraweena Road Units Japara

Caulfield South

Jasper Road Units

Bentleigh

Balmoral Mews Lifestyle Villas

Grovedale

Barongarook Gardens Retirement Village 

Colac

Sydney Williams Apartments

Doncaster East

mecwacare

mecwacare John Atchison Ret Living 

Medical and Aged Care Group

Casey Manor Retirement Village

Mercy Health

Mercy Place Apartments Parkville Ret Living 

Hoppers Crossing Narre Warren South

Mercy Place Colac Retirement Living Mercy Place Rice Village Retirement Living  Shepparton Independent Living Units St Margaret's Community Retirement Village  Note: 1. Community housing in various locations throughout Canterbury & Surrey Hills * This section only includes organisations who have chosen to advertise 

PHONE (03)

Box Hill 9890 8514

Laughlin & Central Independent Living Units 

BASScare

Fees/Costs

DPS Web Notes Advert Page ID

ACH GROUP  to  MERCY HEALTH ORGANISATION ACH Group

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

199

Parkville Colac Marshall Shepparton Reservoir

9 1300 224 477 9 9802 8118 9 9259 2106 99 9259 2106 99 5966 4400 9 9259 2106 99 9850 8877 9 9795 9166 9 1300 294 536 9 0409 616 613 9 1300 295 834 9 1300 271 389 9 1300 295 763 9 9723 8287 9 1300 282 617 9 1300 859 303 9 8809 0007 99 8809 0300 9

99 99 99 9 999 9 999 999 999 999 999 99 99 9999 99 999 99 9 99 1300 667 444 99 9 5175 0955 9 999 5951 2020 9 999 1300 133 414 99 999 1300 133 414 9 9 1300 147 147 99 9 5822 4995 9 99 9680 3311 9 99 9524 3333 9 9 9524 3333 9 9 9524 3333 9 9 5243 6733 9 999 5231 9999 9 999 9841 1600 9 99 8573 4888 9 999 9703 0188 9 999 9385 9446 9 999 5233 5600 99 999 5247 2202 9 99 5831 3000 9 99 8414 6000 9 99

100 16007 99 100 21366 99 100 16281 99 101 21358 9 9 101 21357 999 101 16574 99 101 21359 9 9 90-91 15748 99 169 21224 99 12-13 21376 999 12-13 21129 99 12-13 20667 99 12-13 20668 99 12-13 21130 99 12-13 18790 99 12-13 20666 99 12-13 20665 99 9 9 Note 1  72, 99 16286 72, 99 20912 99 9 Note 2  72, 99 61649 85 20605 99 99 128D, OBC 18633 99 128D, OBC 18766 99 128D, OBC 16073 160D 16273 99 56 15917 99 56 15595 99 138 16290 99 138 16075 99 138 16291 99 106 20659 99 106 20660 99 106 20658 99 9 22386 9 9 161D 15946 99 21, 60-61 20599 99 21, 60-61 21230 999 21, 60-61 21231 99 21, 60-61 21351 9 21, 60-61 16282 99

2.  Supported Living on site Definitions see pages 144 -145 

D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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Type

VILLAGE

AREA

Keysborough 9798 1633

Parkglen Respite Services Long Term

Keysborough

Parkglen Respite Services Short Term

Keysborough

Parkglen Retirement Community

Keysborough

Regis Inala Village

St Vincent's Care Services

St Vincent's Care Services Eltham Independent Living  Eltham

Uniting AgeWell

PHONE (03)

Parkglen Assisted Care

Regis Aged Care Tabulam & Templer Homes for the Aged (TTHA) The Connault Luxury Aged Care Living Tongala & District Memorial Aged Care Service

Fees/Costs

DPS Web Notes Advert Page ID

PARKGLEN  to VMCH ORGANISATION Parkglen

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

Blackburn South

Tabulam & Templer Homes Retirement Living  The Connault Luxury Aged Care Living

Bayswater

Deakin Village

Tongala Tongala

Condare Court ILUs

Kingsville Camberwell

Independent Retirement Living VIC

Victoria

Kalkee Costa Court Serviced Apartments

Belmont

Kalkee ILUs

Belmont

Manningtree

Hawthorn

Nangare ILUs

Burwood

Strathdon ILUs

Forest Hill

Valkstone ILUs White Hills Haven ILUs Yernga ILUs

Bentleigh White Hills Mount Waverley

Vasey RSL Care

Vasey RSL Care Independent Living Units  Greater Melbourne

VMCH

Athelstan Retirement Apartments Barnsbury Apartments Corpus Christi Retirement Village

Camberwell Deepdene Clayton

Ivanhoe East

Ivanhoe East

Malvern Village

Malvern East

Marcellin Retirement Village

Kyneton

McAuley Retirement Village

Trentham

Parkview Providence Retirement Village Shanagolden Retirement Village St Catherine's Apartments

Eltham Bacchus Marsh Pakenham Balwyn

St Joseph's Mews

Hawthorn

St Joseph's Place

Brunswick West

St Thomas' Village

Greensborough

Star of the Sea Retirement Village

Torquay

Note 1 

9 9 9 9 99 9 9 99

Note 1  9999 5859 0800 99 9 5859 0800 9 9 99 9680 0500 9 999 99 9845 3139 99 999 99 1300 783 435 99 9999999 5243 9566 9 999 99 5243 9566 999 999 99 8840 2800 9 9 9 99 9845 3139 9 99 99 9845 3139 9 999 99 9845 3139 9 9 99 5434 3000 99 9 99 9845 3139 9 99 99 1300 602 108 99 99 9 9 9809 1231 9 99 99 9816 1100 9 99 99 8581 0600 9 999 99 9926 2000 99 9 9 9926 2000 99 9 9 1800 036 377 9 9 9 0408 956 114 9 9 9 9926 2000 9 99 5310 6600 99 999 999 5945 3800 9 999 9 9 9926 2000 9 99 9 9 9291 5300 9 99 99 9926 2000 9 99 9422 4040 9 99 99 5264 3500 9 999 99

Balwyn 9830 1466

Memorial Drive Retirement Village Amarco Apartments

9 9 9798 1633 9 9 9798 1633 999 9798 1633 9 9 999 1800 609 799 99 99 1800 778 767 99 999 8720 1333 99 999

104 21696 104 61674 104 61673 104 19271 46-47 20761 86 21491 81 21354 33D 16005 49 20117 49 20430 102-103 20600 102-103 16351 102-103 21521 102-103 18609 102-103 16180 102-103 38662 102-103 15693 102-103 20580 102-103 15692 102-103 17889 102-103 17890 140-141 15982 89 20603 89 20910 89 18799 89 18328 89 20578 89 61635 89 61634 89 16105 89 16095 89 20243 89 20576 89 20963 89 16045 89 20245 89 20244

Note: 1. Supported Living on site

* This section only includes organisations who have chosen to advertise 

Definitions see pages 144 -145 

D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

Home Care Packages directory – Approved Providers Approved Home Care Package providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in five regions: Melbourne city, Eastern metro, Northern metro, Southern metro and Western metro.

Melbourne city Eastern metro Northern metro Southern metro Western metro

On the following pages you’ll find alphabetical lists of approved providers, in Greater Metropolitan Melbourne.

The list below is a quick reference guide to help you find in which group council districts are listed. For example Whitehorse LGA is grouped under Eastern metro. Page 202 is a colour coded map of Greater Metropolitan Melbourne to show you which council districts are grouped together.

Council District

Metro Region

Council District

Metro Region

Banyule

Northern

Maroondah

Eastern

Bayside

Southern

Melbourne

Melbourne

Boroondara

Northern

Melton

Western

Brimbank

Western

Monash

Eastern

Cardinia

Southern

Moonee Valley

Western

Casey

Southern

Moreland

Western

Dandenong (Greater)

Southern

Mornington Peninsula

Southern

Darebin

Northern

Nillumbik

Northern

Frankston

Southern

Port Phillip

Southern

Glen Eira

Southern

Stonnington

Southern

Hobsons Bay

Western

Whitehorse

Eastern

Hume

Western

Whittlesea

Northern

Kingston

Southern

Wyndham

Western Northern

Knox

Eastern

Yarra

Manningham

Eastern

Yarra Ranges

Maribyrnong

Western

Eastern

201 201

H O M E

HCPs Metropolitan Melbourne

VICTORIA 2020

C A R E

P A C K A G E S


Guide

202

VICTORIA 2020

This map provides you with a geographical reference to the LGA regions in the wider Metropolitan area of Melbourne.

A NILLUMBIK

BANYULE

Victo

MANNINGHAM

MAROONDAH

YARRA RANGES

ONDARA WHITEHORSE

Eastern

YARRIAMBIACK KINGSTON CASEY

FRANKSTON

GREATER DANDENONG

MORNINGTON PENINSULA

GLEN EIRA

TO N NG ST ON NI

CENTRAL GOLDFIELDS

P LI

HEPBURN ARARAT SOUTHERN GRAMPIANS

PYRENEES

MACEDON RANGES HUME

MOORABOOL MELTON

GOLDEN PLAINS

WYNDHAM GREATER GEELONG

CORANGAMITE

FR

MOYNE SURF COAST

Reproduced by permission of the Department of Sustainablility and Environment © The State of Victoria, Department of Sustainability and Environment, 2011 DISCLAIMER: The contents of this publication remain at all times the property of the State of Victoria and cannot be reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication.

M O P R

WYNDHAM

QUEENSCLIFFE

COLAC-OTWAY

www.land.vic.gov.au/vicmap

MITC

BALLARAT

WARRNAMBOOL

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

MOUNT ALEXANDER

P

HOBSONS BAY

MARIBYRNONG

GREATER BENDIGO

E

ID YS BA

IL

H TP OR

BRIMBANK

MOONEE VALLEY

HORSHAM

CAMPASPE LODDON

NORTHERN GRAMPIANS

GLENELG

MELTON

HUME

Western

MELBOURNE

YARRA

DAREBIN

MORE

LAND

WHITTLESEA

WEST WIMMERA

KINGSTON

BOROONDARA

BANYULE

FRANKSTON

MONASH

WHITEHORSE

KNOX

MAROONDAH

HINDMARSH

MANNINGHAM

CASEY

NILLUMBIK

Northern

GANNAWARRA

BULOKE

GREATER DANDENONG

AND

Southern

CARDINIA

MONASH

SWAN HILL

YARRA RANGES

RA

KNOX

Local Governme

MILDURA


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203

How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au. The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t.

Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply to you. These icons help you find the packages that are most suitable for you.

8

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

PHONE (03)

Home Care Packages Levels

t

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

g

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

9383 4244 1234 8Zetg ATSI 16498 nnn Aboriginal Community Elders Services 9070 9931 1234 8Ze 21831 nnnnn Absolute Care & Health Note 1  81 21355 nnnnn Accent Home Care - a division of Tabulam & Tembler Homes (TTHA) 8720 1338 1234 8eRg 1300 819 200 1234 8Zg ATSI, CALD, LGBTIQ 17601 n n AccessCare 9689 5811 1234 8Zg Note 2 17683 n n n ACCS North & West 9791 6000 1234 8Zg Note 2 18170 n n ACCS South & East 9108 4242 1234 8ZeR 61667 nnnnn Age Up Health 9076 6864 1234 8ZRg ATSI, CALD, LGBTIQ 17599 n Alfred Home Care Packages 8371 2336 1234 8ZeYtRg LGBTIQ, NESB 20697 nnnnn AMCS Home Care Packages 5975 6334 1234 8e 16424 n Andrew Kerr Care 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ 17652 n n annecto at Home Support Northern Region 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17660 n n annecto at Home Support South Eastern Region 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ 19909 n n annecto at Home Support Western Region 9725 3219 1234 8ZeR 37569 nnnnn Apto Group Apto Group 9725 3219 1234 8ZeR 18630 nnnnn Note: 1. CALD, European, German, LGBTIQ, NESB 2.  Bosnian, Croatian, Macedonian, Slavic ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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These icons help you find the packages that are most suitable for you.

8

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

n

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Arcare Home Care Packages East Melbourne Region

Home Care Packages Levels

1300 298 728 1300 298 728 1300 298 728 1300 298 728 1300 763 583 1300 763 583 1300 763 583 9311 9746 1300 455 322 1300 433 983 1300 303 770 1300 160 170 9131 6199 9546 2699 9428 9078 9396 1922 1300 037 542 13 22 78 13 22 78 13 22 78 13 22 78 1300 236 382 1300 236 382 1300 236 382 1300 307 344 1300 133 414 1300 334 455 1300 147 147

Notes

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

3.  Croatian, Filipino, Italian, Maltese, Polish 4.  ATSI, CALD, LGBTIQ, NESB

g

R

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

PHONE (03)

n n Arcare Home Care Packages North Melbourne Region n Arcare Home Care Packages South Melbourne Region n Arcare Home Care Packages West Melbourne Region n At Home Services Feros Care Eastern Metro n At Home Services Feros Care Northern Metro n n At Home Services Feros Care Western Metro n nnn At Your Service Home Care nnnnn AusCare Home & Community Care nnn n Auspire Care VIC nnnnn Australian Home Care Services Metropolitan VIC nnnnn Australian Unity Home Care Service Box Hill Region nnn Aveo Freedom Care at Home nnnnn AVWA Home Care Services East & South nnnnn AVWA Planned Activity Groups North and HCPs North-East-South nnnnn AVWA Planned Activity Groups West and HCPs West n n BallyCara HomeCare nn Baptcare Home Help Eastern Metro n n Baptcare Home Help Northern Metro n Baptcare Home Help Southern Metro n n Baptcare Home Help Western Metro nn Benetas Home Care East n n n Benetas Home Care North West n Benetas Home Care South nnnnn Better Living Home Care Packages nnnnn BlueCross Community Services nnnnn Bolton Clarke Melbourne At Home Support nnnnn Brotherhood Aged Care - Care at Home

Note:  1.  Preference given to retirement village clients 2.  NESB, Sri Lankan; Preference given to retirement village clients

t

Packages for people who live in rural, remote or isolated areas

Advert Page

Note 1  8ZeR Note 1  8ZeR Note 2  8ZeRg Note 1  8ZeR 8e 8eR LGBTIQ 8g 8ZeYRg Note 3  8Z CALD 8Zg 8ZeYR 8ZeR 8Ze Vietnamese 8Zg Vietnamese 8Zg Vietnamese 8Zg Italian 8g 8ZeYR 8ZeYRg Maltese 8ZeYR 8ZetRg Maltese 8ZeYRg Note 4  8ZeYRg Note 4  8ZeYtRg Note 4  8ZeYRg Note 5 CALD 8ZeRg CALD, LGBTIQ 8ZeRg 8ZeYR

DPS Web ID

IFC-1 19915 IFC-1 38177 IFC-1 19264 IFC-1 19265 20736 20737 21151 73 38565 22 38987 38603 20258 12-13 22241 21840 38615 18976 17705 38771 18620 17583 17667 17716 85 17577 85 17608 85 17703 19001 128D, OBC 17642 17935 160D 17584

5.  CALD, Chinese, European, German, Italian

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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These icons help you find the packages that are most suitable for you.

8

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

nnnn Call on Clare nnnnn Calvary Community Care nnnnn Candice Care nnnnn Care Connect nnnnn Carrington Health Home Care Packages nnnnn CCSSCI Home Care Packages nnnnn CO.AS.IT. Home Care Packages nnnnn Colbrow Homecare nnnnn Comfort Home Care nnnnn Comm Care n n Cumberland View Home Care nnnn EACH Home Care Packages n nn Empower Homecare (EPHC) nnnnn Enrich Living Services n Fairview Village Home Care Packages nnn FCCVI Home & Community Care nnnnn Five Good Friends Home Care Services nnnnn Fronditha Care Home Care Packages nn genU Home Care Packages nnnnn Guardian Healthcare Services nnnnn Guardian Network Home Care Services nnnnn Guardian Network Home Maintenance Services nn HammondCare At Home Eastern Metro n n n HammondCare At Home Northern Metro n n HammondCare At Home Western Metro nnnnn HCA Home nnnnn healthAbility Home Care Packages nnnnn Help in the Home nnnnn HenderCare n n Home Care Assistance South East Melbourne nnnnn Home Caring n Home Instead Senior Care Melbourne Blackburn & Eastern Suburbs n Home Instead Senior Care Melbourne Inner East n n Home Instead Senior Care Melbourne Inner South & Bayside

Note: 1. Includes packages for DVA & homeless clients

Home Care Packages Levels

1300 660 022 1800 226 342 1800 370 575 9890 2220 8848 0288 9349 9000 1300 331 103 02 8964 8856 9803 3504 9790 0555 1300 003 224 9942 7106 1300 202 003 5623 2752 9687 9011 1300 787 581 9552 4100 1300 558 368 1300 978 009 1300 932 273 1300 932 273 1800 826 166 1800 826 166 1800 826 166 1300 422 111 9430 9100 1300 767 113 1300 764 433 9005 1159 1300 875 377 9877 3773 9913 7710 9576 8545

R

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

g

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (03)

9001 9762

t

Packages for people who live in rural, remote or isolated areas

Advert Page

8Z 8ZeR 8ZeYR 8ZeYtRg ATSI, CALD, LGBTIQ 8ZeR Chinese 8Zg Italian 82 8Zeg 24 8ZeR 8Zt Asian, European 8g 169 8Ze Note 1 8ZeYR 8ZR 8ZeR 8 Asian, CALD, Filipino 8g 8ZetR 8ZeYtRg CALD, Greek, NESB 8ZeYtRg ATSI, CALD, LGBTIQ 8Z 17 8Z 17 8 8Z 8ZR 8ZR 8ZetR 8ZetR 8Z 8ZeR 8ZeR Note 2 8g 8Z 8 8

DPS Web ID 20217 16056 38292 17609 61652 17578 17661 20268 38406 38435 21143 19330 22297 17674 38201 18997 22263 17596 19528 61583 20711 38046 22260 21149 21315 38171 19011 22129 21741 21933 39049 20864 20866 20870

2.  Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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These icons help you find the packages that are most suitable for you.

8

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

n Home Instead Senior Care Melbourne Outer East & Glen Waverley nnnnn Home Support Services n Hume City Council Aged Care Services n integratedliving Australia Victoria n IPC Health Aged Services n Iris Manor nnn IWAA Home Care Services nnnn Jewish Care In-Home Services nnnnn Just Better Care VIC nnnnn Just For U Care nnnnn KinCare n KRHS Westernport Nursing Home & Killara Hostel nnnnn Latrobe Community Health Service nnnnn Let's Get Care nnnnn Life Without Barriers VIC n Like Our Own nnnnn Lively Home Care Local Guardians Home Care n n n Loyal Care n n n Macedonian Community Welfare Association (MCWA) HCPs n MACS Home Care Services nn MannaCare Community Care nnn Mayflower Home Care nnnn mecwacare Home Care Packages Melbourne City Council Ageing & Inclusion Services n nn Mercy Health Home Care Services Eastern Metro n Mercy Health Home Care Services Geelong n Mercy Health Home Care Services Mornington Peninsula n n n Mercy Health Home Care Services North West Metro - Parkville nnn n Mercy Health Home Care Services North West Metro - Preston nn n Mercy Health Home Care Services Northern Metro nnn Mercy Health Home Care Services South East Metro Mercy Health Home Care Services Southern Metro n Note: 1. Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish 2. Bosnian, Croatian, European, Former Yugoslavian, Italian, LGBTIQ, Macedonian, Maltese, Russian, Serbian, Slavic, Turkish, Ukrainian

t

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

1800 854 300 9205 2839 1300 782 896 9219 7142 9813 8566 0435 878 173 8517 5999 1300 587 823 9578 3024 1300 733 510 5997 9686 1800 242 696 1300 497 442 1800 935 483 1800 687 696 9070 4746 9005 5711 8596 5480 9318 1111 1300 622 778 1300 902 023 9591 1100 1800 163 292 9658 9658 1300 478 776 5240 7300 1300 478 776 9385 9444 1300 478 776 1300 478 776 8530 6999 1300 478 776

1234 1234 12 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (03)

9754 4861

g

R

Packages for Veterans

8Z 8ZetR 8Z 8ZetR 8ZeRg 8ZRg 8Zeg 8ZeRg 8Z 8Zeg 8ZetR 8ZetR 8ZeYtR 8ZeYtR 8ZetRg 8Zg 8 8Z 8 8ZetRg 8ZeYtR 8ZeRg 8 8ZeYRg 8ZeYR 8ZeYRg 8ZeYR 8ZeYR 8ZeYRg 8ZeYR 8ZeYRg 8ZeYR 8ZeYRg

3.  Arabic, Asian, Greek, Indian 4.  CALD, Dutch, Greek, Latin American, NESB

Advert Page

DPS Web ID 20867 21928 17668 21237

ATSI

17654

CALD, NESB

16185

Note 1

38679

Jewish

20298 30 19815

Jewish, NESB

21830 25 16051 16503 21531 38280

ATSI, CALD, LGBTIQ

20848

CALD, LGBTIQ, NESB

38470 39059 38858 22116

Note 2

22041 17693

Note 3

18319 61679

CALD

9 17917 17648

CALD, NESB  21, 60-61 17580 21, 60-61 61708 21, 60-61 38880 CALD

21, 60-61 18984 21, 60-61 18334

Greek, Italian  21, 60-61 17590 21, 60-61 18510 CALD, LGBTIQ  21, 60-61 17604

5.  African, Asian, Chinese, Indian, Korean

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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These icons help you find the packages that are most suitable for you.

8

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

n n n Merri Health Home Care Packages nn MiCare Home Care Packages Eastern/Northern n nnn MiCare Home Care Packages Southern/Western n n Monash Health Community Support Options n Moonee Valley City Council Aged & Disability Services nnnnn Morcare Services nn n Northern Health Home Care Packages n Olivet Aged Care Home Care Services nnnnn Omni-Care nnnnn Parkglen Home Care Services nnnnn PCCV Home Care Packages n Peninsula Health Home Care Packages nnnnn People First Healthcare nnnnn Prestige Inhome Care Private & Packages, Melbourne nnnnn Prompt Care Home Care Packages Metropolitan VIC nnnnn PRONIA Aged Care Services Eastern/Northern Metro Region n nn PRONIA Aged Care Services Southern/Western Metro Region nnn Regis Home Care Eastern Metro nnnnn Royal Freemasons Home Care nnnn RusCare Community Care n nnn Sacred Heart Local nn n SAI Home & Community Care nn Samarinda Home Care nn Senior Helpers Southeast Melbourne n n Senior Helpers Eastern Suburbs nn Senior Helpers Outer East Melbourne n n Seniors Community Care n nnn Sequel Home Care n Simply Helping Eastern & Greater Eastern Melbourne

Home Care Packages Levels

1300 064 064 1300 064 064 9792 7788 9243 8748 9800 4433 9495 3219 9131 5500 9484 8102 9798 1633 9569 4020 1300 665 781 9402 9533 1300 103 010 1800 472 273 8560 4444 9388 9998 1300 188 740 1800 756 091 9793 0028 8530 8300 8785 0999 1300 591 464 8524 7699 0401 296 297 9052 6999 5977 6966 9499 1200 9735 5348

R

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1 1234 1 1234 1234 1234

g

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (03)

1300 637 744

t

Packages for people who live in rural, remote or isolated areas

Advert Page

8ZeYRg CALD, LGBTIQ Note 1 8ZeRg Note 1 8ZeRg 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 8ZeYRg CALD Note 2  28 8Zetg ATSI, CALD, LGBTIQ, NESB 8ZeRg 8Z 2 8Z 104 8ZeR 8ZetRg CALD, Polish ATSI, LGBTIQ 8ZeYg 8ZeYtRg Note 3 8Z 8ZetR CALD, Greek 8ZeRg CALD, Greek 8ZeRg 46-47 8ZeYR 8ZeYRg Note 4 8ZeYRg Note 5 Dutch, Spanish 8Zeg CALD, Indian, Sri Lankan 8ZeRg 8Z 8 Indian, Sri Lankan, Tamil 8Zg Note 6 8g 8ZR 8Z 26 8Z

DPS Web ID 19329 18308 17573 17673 17633 38425 16338 16627 16036 21697 17576 17706 38676 20261 21435 22268 18396 21584 17651 21812 17603 21002 21723 61604 39025 39026 22124 22114 21877

Note:  1. CALD, Dutch, Greek, Latin American, NESB 2.  African, Asian, Chinese, Indian, Korean 3. African, Arabic, Assyrian, Bengali, Bosnian, CALD, Chinese, Croatian, Egyptian, Greek, Hindi, Indian, Indonesian, Islamic, Italian, LGBTIQ, Lebanese, Macedonian, Malaysian, Maltese, Muslim, Pacific Islander, Singaporean, South African, Sri Lankan, Tamil, Thai, Turkish, Vietnamese 4.  CALD, Greek, Italian, Russian, Vietnamese 5.  Arabic, European, Italian, Jewish, Korean, Latvian, Lebanese, Macedonian, Maltese, Muslim, Polish, Russian, South Asian, Ukrainian 6.  Chinese, Indo-Chinese, Indonesian

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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These icons help you find the packages that are most suitable for you.

8

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

PHONE (03)

t

Packages for people who live in rural, remote or isolated areas

Cultural Environment

Home Care Packages Supplement

9799 4676 1234 8Zt n Simply Helping Gippsland South & West n Southern Cross Care (SA, NT & VIC) Home Support Services Mornington 1800 852 772 1234 8ZetRg 1300 735 653 1234 8ZeYR nnnnn Spectrum Home Care Services 1800 778 767 1234 8Z nnnnn St Vincent's Care Services Community Living VIC 1800 266 664 1234 8ZeR n Star Health Home Care 9744 4455 1234 8ZeR n Sunbury Community Health Home Care Packages 1800 836 322 1234 8ZeRg nnnn Tend Care 9311 7677 1234 8ZeR nnnnn The Salvation Army Community Care (VIC) 9898 5566 1234 8Zg nnnnn TSC Home & Community Care nnnnn United Spanish Latin American Welfare Centre Home Care Packages 9318 2949 1234 8ZeYtg 9845 3166 1234 8ZetR nnn Uniting AgeWell Eastern Metro Home Care 9680 0450 1234 8Zeg n n n Uniting AgeWell North West Metro Home Care 9089 1900 1234 8ZeRg n Uniting AgeWell Southern Metro Home Care 1300 277 478 1234 8ZeYtR nnnnn Uniting In Home Support Services 9810 5500 1234 8ZeR nnnn Vasey RSL Home Care 9359 2861 1234 8Zeg nnnnn VASS Aged Care & Disability Support Services 5971 6308 1234 8ZeRg n Village Baxter Community Care 1300 435 394 1234 8Z n Village Glen Flexicare Home Support 9321 2912 1234 8ZeYRg nnnnn VincentCare Home Care Packages Program Metro Region 1300 847 466 1234 8ZetRg nnnnn Vision Australia Home Support Services 1300 698 624 1234 8ZeYRg nn VMCH Home Care Services Eastern/Northern Metro Region 1300 698 624 1234 8Zeg n VMCH Home Care Services Southern Metro Region 1300 698 624 1234 8ZeRg n n VMCH Home Care Services Western Metro Region 8545 1400 1234 8ZR n Weary Dunlop 9262 6110 1234 8ZeR n Whitehorse City Council Home & Community Services 9773 8839 1234 8 n n Who Cares? We Care! 9034 4824 1234 8ZeYR nnnnn Wintringham Home Care Packages Metropolitan 9001 6939 1234 8ZeYtR nnnnn Wunda Home & Community Care Services 8823 0500 1234 8 n Your Nursing Agency Home Care Services

Note:  1. Asian, CALD, Chinese, Indo-Chinese, Malaysian, Singaporean, South Asian, Vietnamese 2.  CALD, LGBTIQ, Latin American, NESB, Spanish 3.  Arabic, Assyrian, CALD, Lebanese, NESB, Turkish 4.  ATSI, Bosnian, Croatian, Egyptian, Filipino, Greek, Italian

g

R

Packages for Veterans

Notes

DPS Web ID

Advert Page

26 21882 CALD

18518 19907 86 22001 22038 22254

Arabic, French, Italian

38423 54 17671

Note 1

38303

Note 2

22039 102-103 17582

CALD

102-103 17880

CALD

102-103 17689 17664 140-141 17680

Note 3

21460

Note 4

21734 38591

Note 5

19905

Note 6

17632

CALD

89 17666

ATSI, CALD

89 17631

CALD, Maltese 

89 18640 21121 17570 22207 17645 22123 22107

5. ATSI; Working with people with complex needs, hoarding, substance use issues, homelessness or a history of homelessness, trauma and isolation 6.  CALD; Priority for clients who are blind or have low vision

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

Home Care Packages directory – Approved Providers Approved Home Care Package providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers, in rural and regional Victoria.

The reference tables are organised in five regions: North East region, North West region, South East region, South West region and West region. The list below is a quick reference guide to help you find in which group council districts are listed. For example Latrobe is listed under South East region. Page 210 is a colour coded map of the Victorian rural and regional areas to show you which council districts are grouped together.

Council District

Region

Alpine

North East

Ararat Ballarat

Council District

North East region North West region South East region South West region West region

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

Region

Mansfield

North East

West

Mildura

North West

West

Mitchell

North East North East

Bass Coast

South East

Moira

Baw Baw

South East

Moorabool

Benalla

North East

Mount Alexander

North West

Bendigo (Greater)

North West

Moyne

South West

Buloke

North West

Murrindindi

North East

Campaspe

North West

Northern Grampians

West

Central Goldfields

North West

Pyrenees

West

Colac-Otway

South West

Queenscliffe

South West

Corangamite

South West

Shepparton (Greater)

North East

East Gippsland

South East

South Gippsland

South East

Gannawarra

North West

Southern Grampians

South West

Geelong (Greater)

South West

Strathbogie

North East

Glenelg

South West

Surf Coast

South West

Golden Plains

West

Swan Hill

North West

Hepburn

West

Towong

North East

Hindmarsh

West

Wangaratta

North East

Horsham

West

Warrnambool

South West South East

Indigo

North East

Wellington

Latrobe

South East

West Wimmera

Loddon

North West

Wodonga

Macedon Ranges

North West

Yarriambiack

West

West North East West

209 209

H O M E HCPs Regional Victoria

VICTORIA 2020

C A R E

P A C K A G E S


GLENELG

WEST WIMMERA

MOYNE

ARARAT

NORTHERN GRAMPIANS

COLAC-OTWAY

QUEENSCLIFFE

BASS COAST

SOUTH GIPPSLAND

LATROBE

BAW BAW

TOWONG

WELLINGTON

EAST GIPPSLAND

15

South East

ALPINE

North East

kilometres

10

NG TO N

GLEN EIRA

NI

ST ON

FRANKSTON

GREATER DANDENONG

MONASH

WHITEHORSE

KINGSTON

BOROONDARA

MANNINGHAM

NILLUMBIK

CASEY

This map provides you with a geographical reference to the LGA regions in Regional Victoria. KNOX

MAROONDAH

YARRA RANGES

Guide

WARRNAMBOOL

SURF COAST

GREATER GEELONG

MOORABOOL

5

WODONGA

0

INDIGO WANGARATTA

MANSFIELD

BENALLA

MURRINDINDI

STRATHBOGIE

GREATER SHEPPARTON

MITCHELL

CAMPASPE

MACEDON RANGES

MOUNT ALEXANDER

GREATER BENDIGO

HEPBURN BALLARAT

GOLDEN PLAINS

PYRENEES

CENTRAL GOLDFIELDS

CORANGAMITE

South West

SOUTHERN GRAMPIANS

HORSHAM

West LODDON

MOIRA

P

Metropolitan Area

IP

BAYSIDE

YARRA

LL

HINDMARSH

GANNAWARRA

WYNDHAN

HOBSONS BAY

MELBOURNE

HI

BULOKE

SWAN HILL

Local Government Areas

MARIBYRNONG

2011 MORELAND MELTON© The State of Victoria, Department of Sustainability and Environment, BRIMBANK BANYULE DISCLAIMER: The contents of this publication remain at all times the property DAREBIN of the State of Victoria and cannot be MOONEE VALLEY reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance www.land.vic.gov.au/vicmap placed on any information provided by this publication.

TP OR

YARRIAMBIACK

North West

MILDURA

Victoria

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

WHITTLESEA

Reproduced by permission of the Department of Sustainablility and Environment

HUME

210 VICTORIA 2020


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How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au. The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t.

Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply to you. These icons help you find the packages that are most suitable for you.

8

North East region North West region South East region South West region West region

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Care & Health nn Absolute Home Care - a division of Tabulam & Tembler Homes (TTHA) n Accent Barwon n ACCS ACCS & West n ACCS North n Age UpSouthHealth& East nn alpine@home Community Care Services n Home Care Packages n AMCS at Home Support Grampians Region n n annecto at Home Support Loddon Mallee Region n annecto Services Feros Care Barwon South Western n AtAt Home Services Feros Care Grampians n At Home Home Services Feros Care Loddon Mallee n Australian Care Services Regional VIC nnnnn Australian Home Care Service Ballarat Region nn Aveo FreedomUnityCareHomeat Home n n Ballan District Health Residential Care n

Note: 1. CALD, European, German, LGBTIQ, NESB

Home Care Packages Levels

8720 1338 4222 8072 9689 5811 9791 6000 9108 4242 5755 0142 8371 2336 1800 266 328 1800 266 328 1300 763 583 1300 763 583 1300 763 583 1300 303 770 1300 160 170 9131 6199 5366 7912

R

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

g

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (03)

9070 9931

t

Packages for people who live in rural, remote or isolated areas

Advert Page

8Ze Note 1  81 8eRg Note 2 8Ztg Note 2 8Zg Note 2 8Zg 8ZeR 8ZetRg CALD, German, Italian 8ZeYtRg LGBTIQ, NESB 8ZeYtRg ATSI, CALD, LGBTIQ 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 8eR LGBTIQ 8g 8eR 8ZeYtR 12-13 8ZetR 8Ze 8t

DPS Web ID 21831 21355 22244 17683 18170 61667 17634 20697 20879 17684 20734 21152 20735 20259 22242 21840 15932

2.  Bosnian, Croatian, Macedonian, Slavic

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

212

VICTORIA 2020

These icons help you find the packages that are most suitable for you.

8

North East region North West region South East region South West region West region

General packages suitable for all eligible clients

nn n n

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Health Services (Linkages) Home Care Packages n Ballarat Baptcare Home Help Barwon South West nnn Baptcare Help Gippsland Bairnsdale n Baptcare Home Home Help Gippsland Morwell n Baptcare Home Help Hume

n

n

Y

Packages for people with housing needs and at risk of homelessness

13 22 78 13 22 78 13 22 78 13 22 78

Baptcare Home Help Loddon Mallee Western

13 22 78

Bartay Agency

5427 0338

Bass Coast Health Home Care Packages (Flexihealth)

5671 3476

Bellarine Community Health Home Care Packages

5258 0812

Bendigo Health Community Care Services nn n Benetas Care Gippsland n Benetas Home Home Care Rural North West nn nn Brotherhood Aged Care - Care at Home n n Calvary Community nnnnn Candice Care Care nnnnn Care Connect nn nn Central Gippsland Health Home Support n Central Highlands Rural Health - Home Care Packages n n City of Greater Geelong Aged & Disability Services n CO.AS.IT. Home Care Packages (VIC) n Cobden Health Residential Care n Colac Otway Shire Older Persons & Ability Support Services n Colbrow Homecare nn Comm Care nnnnn Community Interlink (VIC) Home Care nn Cooinda n Corryong Health Community Services n DWECH Home & Community Care Services n EGHS n Fairviewat Home Home Care Packages n Five GoodVillage Home Care Services nn genU HomeFriends Packages nn nn Gippsland LakesCareComplete Packages n Grampians Community HealthHealthAgedHomeCareCareServices n Home Care Services n GSHS nnnnn Guardian Healthcare Service

Home Care Packages Levels

5454 7833 1300 236 382 1300 236 382 1300 147 147 1300 660 022 1800 226 342 1800 370 575 5143 8155 5321 6596 5272 5272 9349 9000 5595 3100 5232 9420 1300 331 103 9803 3504 1300 203 203 5761 3300 02 6076 3260 5521 7535 5352 9328 5623 2752 1300 787 581 1300 558 368 5152 0075 5358 7400 5654 2757 1300 978 009

R

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

g

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (03)

5320 3010

t

Packages for people who live in rural, remote or isolated areas

Advert Page

8ZetR 8ZeYtRg CALD, NESB 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8 8ZeYtRg ATSI, LGBTIQ CALD, NESB 8Zetg 8ZetR 85 8ZeYtRg Note 1  85 8ZeYtRg Note 1  160D 8ZeYR 8Zet 8ZeYR 8ZeYtRg ATSI, CALD, LGBTIQ 8 8ZetRg LGBTIQ 8ZeYR Italian 82 8Zeg 8ZetRg CALD 8Zet 24 8ZeR Asian, European 8g ATSI, CALD 8Zetg 8Z 8t ATSI 8etg 8ZetR 8 8ZetR 8ZeYtRg ATSI, CALD, LGBTIQ 8ZeYtRg ATSI LGBTIQ 8Zetg 8Zet 8Z

DPS Web ID 17625 17614 18624 18625 18619 17628 18313 17692 20582 17629 17720 17718 17584 18125 38292 17609 21131 20247 17615 17661 15835 19345 20268 38435 17626 15847 15855 21457 21458 38201 22263 19528 19331 17675 38618 61583

Note: 1. ATSI, CALD, LGBTIQ, NESB

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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213

These icons help you find the packages that are most suitable for you.

8

North East region North West region South East region South West region West region

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Network Home Care Services nnnnn Guardian Home n n HCA Health Residential Aged Care n Heathcote nnnnn HenderCare Rural Health Service Community Care nn Hesse Heywood Rural Health Residential Aged Care n Home Support Services n Honeysuckle Regional Health Violet Town Campus n indigo@home Community Care Services n Australia Victoria nnnnn integratedliving n JustKinCareBetter Care VIC nnnnn KRHS Westernport Nursing Home & Killara Hostel n Latrobe Community Health Service nnnnn LCH at Home n Let's Get Care nnnnn Life Without Barriers VIC n n Lively Home Care n Lutheran Aged Care Home Care Services n Living n Lyndoch Home Care Services n MACS Home Care Services n MDHSS Health Home Care Services Colac n Mercy Health Home Care Services Geelong n Mercy Mercy Home Care Services Gippsland Region n Mercy Health Home Care Services Grampians Region nn Mercy Health Health Home Care Services Hume/Loddon Mallee Region nn Merri Health Home Care Packages n MHA Care Home & Community Care Services n Home Care Packages Latrobe/Gippsland n MiCare Health Services Home Care Packages n Moyne Nagambie HealthCare Home Care Services n NCN Health Cobram Home Care Packages n Aged Care n New Northern Health Home Care Packages n n Orbost Regional Health Home Based Services

Note: 1. Services for clients in Genoa, Gypsy Point & Mallacoota areas

Home Care Packages Levels

1300 422 111 5431 0900 1300 764 433 5267 1200 5527 0544 1800 854 300 5798 1324 5728 0215 1300 782 896 1300 587 823 1300 733 510 5997 9686 1800 242 696 5289 4316 1300 497 442 1800 935 483 9070 4746 02 6060 4000 5561 9394 1300 622 778 5158 0243 5233 5603 5240 7300 1300 478 776 1300 478 776 1300 478 776 1300 637 744 5742 1111 1300 064 064 5568 0011 5736 2900 5871 0900 5427 2002 9495 3219 5154 6623

R

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

g

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (03)

1300 932 273

t

Packages for people who live in rural, remote or isolated areas

Advert Page

17 8Z 8ZetR 8Z 8ZeR 8Zt 8ZetRg ATSI, European 8ZetR 8t 8Z 8ZetR 30 8Z 25 8ZetR 8ZetR 8ZeYtR 8Z 8ZeYtR 8ZetRg ATSI, CALD, LGBTIQ 8 8Zt 8ZeYtRg ATSI 8ZeYtR Note 1 8et 21, 60-61 8ZeYtR 21, 60-61 8ZeYR CALD, NESB 21, 60-61 8ZeYtRg 21, 60-61 8ZeYtR 8ZeYtRg CALD, NESB 21, 60-61 8ZeYRg CALD, LGBTIQ 8Z 8ZetRg Note 2 8ZetR 8Zt 8ZetRg CALD 8Zet ATSI, CALD, LGBTIQ, NESB 8ZeRg 8ZR

DPS Web ID 20711 38171 15867 21741 17637 17962 21928 15914 21769 21237 19815 16051 16503 21531 38566 38280 20848 39059 14156 15834 17693 17623 20606 61708 17640 17641 19963 19329 21782 17681 17568 38674 19002 22131 16338 38553

2.  CALD, Dutch, Greek, Latin American, NESB

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

North East region North West region South East region South West region West region

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VICTORIA 2020

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Home Care Packages nn PCCV Inhome Care Private & Packages, Melbourne nn Prestige Prompt Care Home Care Packages Regional VIC nn REDHS Home Care Packages

n Regis Home Care Mildura n Royal Freemasons Home Care nnnnn Rumbalara Positive Ageing & Disability Services nn Rural City of Wangaratta Aged & Community Care n Community Care n RusCare Shepparton Villages Home Care & Support Services n Helping Geelong & Barwon n Simply Helping Gippsland South & West n Simply Simply Helping Goulburn Valley n Sunbury Community Health Home Care Packages n Surf Coast Shire Council Aged & Disability Services n The Salvation Community Care n Uniting AgeWellArmyBarwon nn Uniting AgeWell GippslandHomeHomeCareCare n Uniting AgeWell Loddon Mallee North Home Care n n Uniting AgeWell Loddon Mallee South Home Care nn nn Uniting AgeWell North West Metro Home Care n n Uniting In Home Support Services n VincentCare Home Care Packages Program Hume Region n Home Care Packages Program Metro Region n VincentCare Australia Home Support Services n Vision Home Care Services Barwon Region n VMCH VMCH Care Services Gippsland Region n VMCH Home Care Services Grampians Region nn VMCH Home Home Care Services Hume Region n Home Care Services Loddon Mallee Region n VMCH Home Care Packages n WDHS West Wimmera Health Service Community Options n Wimmera Community Options n n WintringhamHealthHomeCareCareGroupPackages South West n Wintringham Home Care Packages Barwon Loddon Mallee & Grampians n n Wintringham Home Care Packages Shepparton n Wunda Home & Community Care Services nn nn Your n Nursing Agency Home Care Services

Note: 1. CALD, Greek, Italian, Russian, Vietnamese 2.  ATSI; Packages for clients in Hume & Loddon Mallee areas only 3. Arabic, European, Italian, Jewish, Korean, Latvian, Lebanese, Macedonian, Maltese, Muslim, Polish, Russian, South Asian, Ukrainian

Home Care Packages Levels

Notes

PHONE (03)

9569 4020 1300 103 010 1800 472 273 5484 4465 1300 188 740 1800 756 091 5822 2866 1300 982 662 9793 0028 5832 0800 5261 4808 9799 4676 5795 1635 9744 4455 5261 0600 9311 7677 5243 9566 5152 9699 4026 7000 5454 2100 9680 0450 1300 277 478 5831 1840 9321 2912 1300 847 466 1300 698 624 1300 698 624 1300 698 624 1300 698 624 1300 698 624 5551 8306 5391 4371 5381 9336 9034 4824 9034 4824 9034 4824 9001 6939 8823 0500

Home Care Packages Supplement

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Advert Page

8ZetRg CALD, Polish 8Z 8ZetR 8ZetR 46-47 8ZeR 8ZeYRg Note 1 Note 2 8Zetg 8ZeYtRg ATSI, CALD, LGBTIQ 8ZeYRg Note 3 8 26 8Z 26 8Zt 26 8Zt 8ZeR 8ZetRg ATSI 54 8ZeR 102-103 8ZR 102-103 8ZetR 102-103 8ZeYtR CALD, LGBTIQ  102-103 8Ztg CALD 102-103 8Zeg 8ZeYtR 8ZeYtR 8ZeYRg Note 4 8ZetRg Note 5 ATSI 89 8Zeg ATSI, CALD 89 8ZeYtRg 89 8ZeYR 89 8ZeYtRg ATSI, CALD 89 8ZeYtRg ATSI, CALD 8ZetRg ATSI 8ZetRg CALD 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8

DPS Web ID 17576 20261 21447 38526 19333 17651 17638 17672 21812 22315 21881 21882 21883 22254 19347 17671 17694 19183 17630 17711 17880 17664 21462 19905 17632 18310 17624 17658 18324 18325 17621 17708 17676 20263 21461 20264 22123 22107

4. ATSI; Working with people with complex needs, hoarding, substance use issues, homelessness or a history of homelessness, trauma and isolation 5.  CALD; Priority for clients who are blind or have low vision

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


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Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Arabic

Aged Care Home Name Coptic Village Hostel

Arabic

Estia Health Keilor

Arabic

PHONE (03)

DPS Web ID Hallam 9796 3018 16395

Cultural Group CALD

Aged Care Home Name Estia Health Knoxfield

PHONE (03)

DPS Web ID Knoxfield 9763 1421 15564

Keilor Downs 9367 1011

16532

CALD

Harmony Village Shepparton

Shepparton 5831 7921

15917

Hope Aged Care Brunswick

Brunswick 9380 8028

16485

CALD

Iris Grange SRS

Heidelberg 9458 1311

18960

Arabic

Isomer Aged Care

Lysterfield 9752 9455

15561

CALD

Iris Manor

Ashburton 9813 8566

16185

Armenian

Acacia Gardens

Ringwood East 9870 0982

15707

CALD

Japara Bayview

Carrum Downs 9775 1419

16468

Asian

Acacia Gardens

Ringwood East 9870 0982

15707

CALD

Japara Bonbeach

Bonbeach 9772 7477

16465

Asian

On Luck Chinese Nursing Home

Donvale 9844 6000

15967

CALD

Japara Capel Sands

Capel Sound 5982 1811

16613

Asian

Sunnyhurst Gardens Aged Care Bayside Brighton East 9596 4040

16129

CALD

Japara George Vowell

Mount Eliza 9787 2811

16415

ATSI

Aboriginal Community Elders Services Brunswick East 9383 4244

16498

CALD

Japara Hallam

Hallam 9703 2322

16414

ATSI

Allambi Elderly Peoples Home

Dimboola 5389 1487

16408

CALD

Japara Kingston Gardens 

Springvale South 9549 5333

15525

ATSI

Autumn Care Hampton Lodge

Hampton Park 5975 4911

22373

CALD

Japara Sandhurst

Carrum Downs 9782 0171

15679

ATSI

Heywood Rural Health Res Aged Care

Heywood 5527 0555

17962

CALD

Japara Scottvale

Dandenong 9791 3088

15979

ATSI

Holmwood Aged Care

Healesville 5962 4321

16588

CALD

Japara Springvale

Springvale 9546 6133

16404

ATSI

Lyndoch Living

Warrnambool 5561 9375

15834

CALD

Japara St Judes 

Narre Warren North 9796 9166

17965

ATSI

Rumbalara Elders Facility 

Shepparton North 5820 6200

20416

CALD

Japara Viewhills Manor

Endeavour Hills 9706 2188

16208

Austrian

Tabulam & Templer Homes for the Aged 

Bayswater 8720 1333

16361

CALD

Margriet Manor

Kilsyth 9728 7400

16255

Bengali

Isomer Aged Care

Lysterfield 9752 9455

15561

CALD

Martin Luther Homes Nursing Home

The Basin 9760 2100

16619

Bosnian

Estia Health Keilor

Keilor Downs 9367 1011

16532

CALD

Mayflower Reservoir Aged Care

Reservoir 9460 2480

16449

CALD

AdventCare Whitehorse

Nunawading 9259 2000

15555

CALD

Mercy Place Abbotsford

Abbotsford 9419 3933

15596

CALD

AdventCare Yarra Ranges

Warburton 5966 4400

16574

CALD

Mercy Place Dandenong

Dandenong 9791 2777

16466

CALD

Aurrum Aged Care Brunswick

Brunswick West 1800 287 786 16476

CALD

Mercy Place Templestowe 

Templestowe Lower 9850 1606

16583

CALD

Aurrum Aged Care Healesville

Healesville 1800 287 786 19899

CALD

Monda Lodge Hostel

Healesville 5969 9968

16621

CALD

Avondrust Lodge

16399

CALD

Mooroolbark Residential Aged Care Facility  Mooroolbark 9723 9650

18654

CALD

BlueCross Box Hill

Box Hill 1300 133 414 22295

CALD

Northern Gardens

Coburg North 9350 5033

17966

CALD

Boronia Residential Aged Care

Boronia 9762 1877

16601

CALD

Northside Residential Aged Care Facility 

Forest Hill 8804 2732

18653

CALD

Casey Aged Care

Narre Warren 9705 4200

18610

CALD

Oaklea Hall

Hughesdale 9569 0988

16628

CALD

Casey Manor 

Narre Warren South 9703 0188

15946

CALD

Overbeek Lodge

Kilsyth 9728 7450

19013

CALD

Cobden Health Residential Care

Cobden 5595 3100

15835

CALD

Parkdale Aged Care

Parkdale 9580 0499

16460

CALD

CraigCare Mornington

Mount Martha 5974 6000

16410

CALD

Rosewood Gardens Aged Care

Ashburton 9886 0005

16125

CALD

Doutta Galla Avondale Heights 

Avondale Heights 9680 3311

16086

CALD

Royal Freemasons Footscray Aged Care

Footscray 1300 176 925 16561

CALD

Doutta Galla Footscray

Footscray 9680 3311

18702

CALD

Twin Parks Aged Care Centre

Reservoir 8470 9888

16301

CALD

Doutta Galla Grantham Green

St Albans 9680 3311

16494

CALD

Waverley Hill SRS

Wheelers Hill 9590 0510

19009

CALD

Doutta Galla Lynch's Bridge

Kensington 9680 3311

16512

Cambodian Japara Springvale

Springvale 9546 6133

16404

CALD

Doutta Galla Queens Park

Moonee Ponds 9680 3311

15595

Chinese

Adare SRS

Wantirna South 9801 7110

20581

CALD

Doutta Galla Woornack

Sunshine 9680 3311

15606

Chinese

Allbright Manor

Croydon North 9726 0588

18279

CALD

Doutta Galla Yarraville Village

Yarraville 9680 3311

15608

Chinese

Baptcare The Orchards Community

Doncaster East

13 22 78

21820

CALD

Edward Street Nursing Home 

Upper Ferntree Gully 9753 5064

16591

Chinese

Baptcare Westhaven Community

Footscray

13 22 78

16529

Carrum Downs 9788 9020

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background


Guide

216

Cultural Group Chinese

Aged Care Home Name Bupa Templestowe

Chinese

Elderly Chinese Home

Parkville 9328 4558

Chinese

Gracevale Grange SRS

Chinese

VICTORIA 2020

Cultural Group German

Aged Care Home Name Arcare Caulfield

16507

German

Arcare Cheltenham

Kilsyth 9723 9444

16008

German

Arcare Hillside

Hope Aged Care Brunswick

Brunswick 9380 8028

16485

German

Arcare Knox

Chinese

Japara Springvale

Springvale 9546 6133

16404

German

Arcare Maidstone

Maidstone 1300 298 728 18636

Chinese

Menarock Life Camberwell Gardens

Camberwell 9836 9507

18304

German

Arcare Sydenham

Sydenham 1300 298 728 16168

Chinese

On Luck Chinese Nursing Home

Donvale 9844 6000

15967

German

Estia Health Ardeer

Chinese

Royal Freemasons Gregory Lodge

Flemington 1300 176 925 16497

German

Chinese

Victorian Elderly Chinese Hostel

Croatian

Arcare Burnside

Croatian

Arcare Epping

Croatian

PHONE (03)

DPS Web ID Templestowe 8873 6100 20561

PHONE (03)

DPS Web ID Caulfield North 1300 298 728 20293 Cheltenham 1300 298 728 16430 Sydenham 1300 298 728 15682 Wantirna South 1300 298 728 16593

Ardeer 9360 4552

16557

Martin Luther Homes Nursing Home

The Basin 9760 2100

16619

German

Tabulam & Templer Homes for the Aged 

Bayswater 8720 1333

16361

Burnside 1300 298 728 16094

Greek

Acacia Gardens

Ringwood East 9870 0982

15707

Epping 1300 298 728 18282

Greek

Arcare Carnegie

Arcare Maidstone

Maidstone 1300 298 728 18636

Greek

Arcare Cheltenham

Cheltenham 1300 298 728 16430

Croatian

Arcare Reservoir

Reservoir 1300 298 728 16358

Greek

Arcare Craigieburn

Craigieburn 1300 298 728 20251

Croatian

Arcare Sydenham

Sydenham 1300 298 728 16168

Greek

Arcare Epping

Croatian

Cumberland Manor

Sunshine North 9311 7079

16560

Greek

Arcare Keysborough

Croatian

Estia Health Ardeer

Ardeer 9360 4552

16557

Greek

Arcare Maidstone

Croatian

Estia Health Keilor

Keilor Downs 9367 1011

16532

Greek

Arcare Malvern East

Croatian

Japara Vonlea Manor

Norlane 5278 1787

16409

Greek

Aurrum Aged Care Reservoir

Croatian

St Basil's Homes for the Aged

Fawkner 9358 4444

16491

Greek

Baptcare The Orchards Community

Doncaster East

13 22 78

21820

Croatian

Tabulam & Templer Homes for the Aged 

Bayswater 8720 1333

16361

Greek

Bupa Caulfield

Caulfield South 8574 7100

16246

Dutch

Acacia Gardens

Ringwood East 9870 0982

15707

Greek

Bupa Templestowe

Templestowe 8873 6100

20561

Dutch

Arcare Hillside

Sydenham 1300 298 728 15682

Greek

CraigCare Plumpton Villa Glenroy

Glenroy 8311 3600

16137

Dutch

Arcare Knox

Wantirna South 1300 298 728 16593

Greek

Estia Health Ardeer

Ardeer 9360 4552

16557

Egyptian

Arcare Craigieburn

Craigieburn 1300 298 728 20251

Greek

Estia Health Epping Vic

Epping 9408 8564

16306

Egyptian

Arcare Epping

Epping 1300 298 728 18282

Greek

Estia Health Oakleigh East

Oakleigh East 9544 8167

16571

Egyptian

Arcare Sydenham

Sydenham 1300 298 728 16168

Greek

Florence Aged Care Facility

Altona North 9391 3380

20889

Estn European  Mayflower Reservoir Aged Care European

Acacia Gardens

European

Arcare Parkview Malvern East

European

Embracia Moonee Valley 

European

Ascot Vale 9370 8288

16519

Carnegie 1300 298 728 18635

Epping 1300 298 728 18282 Keysborough 1300 298 728 19895 Maidstone 1300 298 728 18636 Malvern East 1300 298 728 20296 Reservoir 1800 287 786 15972

Reservoir 9460 2480

16449

Greek

Fronditha Care Clayton Res Aged Care

Clayton South 9239 2100

15524

Ringwood East 9870 0982

15707

Greek

Fronditha Care Lwr Templestowe RAC  Templestowe Lower 8850 5111

17964

Malvern East 1300 298 728 21325

Greek

Fronditha Care St Albans Res Aged Care

St Albans 9365 4300

16556

Avondale Heights 8579 4800

20253

Greek

Fronditha Care Thornbury Residential Aged Care  Thornbury 9495 2300

16300

Embracia Reservoir

Reservoir 9469 5555

16200

Greek

Grace of Mary Greek Cypriot Hostel

Epping 9408 8169

16304

European

Estia Health Knoxfield

Knoxfield 9763 1421

15564

Greek

Hope Aged Care Brunswick

Brunswick 9380 8028

16485

European

Grace of Mary Greek Cypriot Hostel

Epping 9408 8169

16304

Greek

Hope Aged Care Sunshine

Sunshine West 9312 3111

16559

European

Heywood Rural Health Res Aged Care

Heywood 5527 0555

17962

Greek

Isomer Aged Care

Lysterfield 9752 9455

15561

European

Latvian Aged Care Facility

Wantirna South 9800 2977

15565

Greek

Japara Vonlea Manor

Norlane 5278 1787

16409

European

Menarock Life Camberwell Gardens

Camberwell 9836 9507

18304

Greek

Mayflower Reservoir Aged Care

Reservoir 9460 2480

16449

European

Royal Freemasons Ballarat

Canadian 1300 176 925 18983

Greek

Royal Freemasons Gregory Lodge

Flemington 1300 176 925 16497

Fijian

Isomer Aged Care

Filipino

Lysterfield 9752 9455

15561

Greek

South Port Residential Home

Albert Park 9690 3166

15589

Cumberland Manor

Sunshine North 9311 7079

16560

Greek

St Basil's Homes for the Aged

Fawkner 9358 4444

16491

Filipino

Estia Health Ardeer

Ardeer 9360 4552

16557

Hindi

Isomer Aged Care

Lysterfield 9752 9455

15561

Filipino

Estia Health Knoxfield

Knoxfield 9763 1421

15564

Hungarian Arpad Aged Care

Wantirna 9801 0855

15552

French

Acacia Gardens

Ringwood East 9870 0982

15707

Hungarian Tabulam & Templer Homes for the Aged 

Bayswater 8720 1333

16361

German

Acacia Gardens

Ringwood East 9870 0982

15707

Indian

Arcare Keysborough

German

Arcare Brighton

Brighton 1300 298 728 16469

Indian

Noble Park Lodge

Keysborough 1300 298 728 19895 Noble Park 1800 642 273 21673

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background


AgedCareGuide.com.au

VICTORIA 2020

Cultural Group Indian

PHONE Aged Care Home DPS Web ID (03) Name Sunnyhurst Gardens Aged Care Bayside Brighton East 9596 4040 16129

Cultural Group Italian

Aged Care Home Name St Basil's Homes for the Aged

217

PHONE (03)

DPS Web ID Fawkner 9358 4444 16491

Indo-Chinese On Luck Chinese Nursing Home

Donvale 9844 6000

15967

Italian

Sunnyhurst Gardens Aged Care Bayside Brighton East 9596 4040

16129

Indonesian On Luck Chinese Nursing Home

Donvale 9844 6000

15967

Italian

Villa Del Sole Italian Aged Care

Glenroy 9953 6666

16524

Wantirna South 1300 298 728 16593

Jewish

Acacia Gardens

Ringwood East 9870 0982

15707

Malvern East 1300 298 728 20296

Jewish

Bupa Caulfield

Caulfield South 8574 7100

16246

Caulfield 9569 2600

16034

Caulfield North 8508 9300

16450

Irish

Arcare Knox

Irish

Arcare Malvern East

Italian

Acacia Gardens

Italian

Anzac Lodge Nursing Home

Italian

Ringwood East 9870 0982

15707

Jewish

Caulfield Manor SRS

Coburg North 9353 5000

16484

Jewish

Emmy Monash Aged Care

Arcare Burnside

Burnside 1300 298 728 16094

Jewish

Gary Smorgon House

Caulfield 9209 1111

19343

Italian

Arcare Carnegie

Carnegie 1300 298 728 18635

Jewish

Montefiore Homes Community Residence  Melbourne 8517 5700

15726

Italian

Arcare Craigieburn

Craigieburn 1300 298 728 20251

Jewish

Smorgon Family Nursing Home

Melbourne 8517 5600

21779

Italian

Arcare Epping

Epping 1300 298 728 18282

Jewish

Sunnyhurst Gardens Aged Care Bayside Brighton East 9596 4040

16129

Italian

Arcare Hillside

Sydenham 1300 298 728 15682

Latvian

Arcare Brighton

Italian

Arcare Keysborough

Keysborough 1300 298 728 19895

Latvian

Latvian Aged Care Facility

Italian

Arcare Knox

Wantirna South 1300 298 728 16593

Latvian

Tabulam & Templer Homes for the Aged 

Italian

Arcare Maidstone

Maidstone 1300 298 728 18636

LGBTIQ

Italian

Arcare Nirvana Avenue

Malvern East 1300 298 728 15587

Italian

Arcare Reservoir

Italian

Arcare Sydenham

Italian

Assisi Aged Care

Rosanna 9455 1199

Italian

Aurrum Aged Care Reservoir

Italian

Baptcare The Orchards Community

Doncaster East

13 22 78

Italian

Bupa Caulfield

Italian

Bupa Templestowe

Italian

CraigCare Plumpton Villa Glenroy

Italian

Cumberland Manor

Italian

Embracia Moonee Valley 

Italian

Embracia Reservoir

Italian

Estia Health Epping Vic

Italian

Estia Health Keilor

Italian

Estia Health Knoxfield

Italian

Brighton 1300 298 728 16469 Wantirna South 9800 2977

15565

Bayswater 8720 1333

16361

Archie Gray Nursing Home

Kaniva 5391 4222

15901

LGBTIQ

Arthur Vivian Close Hostel

Kaniva 5392 4222

15780

Reservoir 1300 298 728 16358

LGBTIQ

Creswick Aged Care Facility

Creswick 5345 9175

15931

Sydenham 1300 298 728 16168

LGBTIQ

Daylesford Aged Care Facility

Daylesford 5321 6517

15930

16320

LGBTIQ

Hepburn House

Daylesford 5348 8100

20252

Reservoir 1800 287 786 15972

LGBTIQ

Lifeview Argyle Court

Chelsea 1800 543 384 16431

21820

LGBTIQ

Lifeview Emerald Glades

Emerald 1800 543 384 16428

Caulfield South 8574 7100

16246

LGBTIQ

Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Templestowe 8873 6100

20561

LGBTIQ

Lifeview Willow Wood

Cranbourne 1800 543 384 18513

Glenroy 8311 3600

16137

LGBTIQ

Trentham Aged Care Facility

Sunshine North 9311 7079

16560

Macedonian Arcare Epping

Avondale Heights 8579 4800

20253

Macedonian Arcare Sydenham

Reservoir 9469 5555

16200

Macedonian Aurrum Aged Care Reservoir

Epping 9408 8564

16306

Macedonian Cumberland Manor

Keilor Downs 9367 1011

16532

Macedonian Estia Health Epping Vic

Knoxfield 9763 1421

15564

Macedonian Mayflower Reservoir Aged Care

Estia Health Oakleigh East

Oakleigh East 9544 8167

16571

Macedonian Opal Meadowglen

Italian

Ferntree Gardens SRS

Ferntree Gully 9752 2170

15714

Italian

Florence Aged Care Facility

Altona North 9391 3380

Italian

Glengollan Village

Italian

Trentham 5421 7275

15922

Epping 1300 298 728 18282 Sydenham 1300 298 728 16168 Reservoir 1800 287 786 15972 Sunshine North 9311 7079

16560

Epping 9408 8564

16306

Reservoir 9460 2480

16449

Epping 8405 5200

16334

Macedonian St Basil's Homes for the Aged

Fawkner 9358 4444

16491

20889

Malaysian

On Luck Chinese Nursing Home

Donvale 9844 6000

15967

Ferntree Gully 9758 1093

16229

Maltese

Arcare Burnside

Burnside 1300 298 728 16094

Hope Aged Care Brunswick

Brunswick 9380 8028

16485

Maltese

Arcare Craigieburn

Italian

Isomer Aged Care

Lysterfield 9752 9455

15561

Maltese

Arcare Epping

Epping 1300 298 728 18282

Italian

Japara Vonlea Manor

Norlane 5278 1787

16409

Maltese

Arcare Hillside

Sydenham 1300 298 728 15682

Italian

Mayflower Reservoir Aged Care

Reservoir 9460 2480

16449

Maltese

Arcare Maidstone

Maidstone 1300 298 728 18636

Italian

Myrtleford Lodge Aged Care

Myrtleford 5752 2222

15989

Maltese

Arcare Sydenham

Sydenham 1300 298 728 16168

Italian

Northern Gardens

Coburg North 9350 5033

17966

Maltese

Cumberland Manor

Sunshine North 9311 7079

16560

Italian

Regis Dandenong North 

Dandenong North 1300 998 100 15949

Maltese

Estia Health Ardeer

Ardeer 9360 4552

16557

Italian

Regis Ontario

Mildura 1300 998 100 15646

Maltese

Estia Health Keilor

Keilor Downs 9367 1011

16532

Italian

Royal Freemasons Gregory Lodge

Flemington 1300 176 925 16497

Maltese

Ferntree Gardens SRS

Ferntree Gully 9752 2170

15714

Italian

San Carlo Homes for the Aged

Maltese

Hope Aged Care Sunshine

Sunshine West 9312 3111

16559

South Morang 9404 1490

16319

Craigieburn 1300 298 728 20251

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background


Guide

218

VICTORIA 2020

Cultural Group Maltese

Aged Care Home Name Regis Dandenong North 

Muslim

Isomer Aged Care

NESB

Della dale Aged Care 

Ringwood North 1800 001 717 16590

NESB

Doutta Galla Avondale Heights 

Avondale Heights 9680 3311

NESB

Doutta Galla Footscray

NESB

PHONE (03)

DPS Web ID Dandenong North 1300 998 100 15949 Lysterfield 9752 9455

Aged Care Home Name St Basil's Homes for the Aged

PHONE (03)

DPS Web ID Fawkner 9358 4444 16491

Singaporean Acacia Gardens

Ringwood East 9870 0982

15707

Singaporean On Luck Chinese Nursing Home

Donvale 9844 6000

15967

16086

Slavic

Kalyna Care

Delahey 9367 8055

16552

Footscray 9680 3311

18702

Slavic

Mayflower Reservoir Aged Care

Reservoir 9460 2480

16449

Doutta Galla Grantham Green

St Albans 9680 3311

16494

South African Arcare Carnegie

Carnegie 1300 298 728 18635

NESB

Doutta Galla Lynch's Bridge

Kensington 9680 3311

16512

South African Arcare Caulfield

Caulfield North 1300 298 728 20293

NESB

Doutta Galla Queens Park

Moonee Ponds 9680 3311

15595

South African Arcare Malvern East

Malvern East 1300 298 728 20296

NESB

Doutta Galla Woornack

Sunshine 9680 3311

15606

South African Arcare Nirvana Avenue

Malvern East 1300 298 728 15587

NESB

Doutta Galla Yarraville Village

Yarraville 9680 3311

15608

South African Bupa Templestowe

Templestowe 8873 6100

NESB

Grace Villa, Greensborough

Greensborough 8432 5199

16212

Spanish

Arcare Maidstone

NESB

Harmony Village Shepparton

Shepparton 5831 7921

15917

Spanish

Japara Vonlea Manor

NESB

Iris Manor

Ashburton 9813 8566

16185

Sri Lankan

Arcare Keysborough

Ringwood East 9870 0982

15707

Sri Lankan

St Basil's Homes for the Aged

Fawkner 9358 4444

16491

Sri Lankan

Sunnyhurst Gardens Aged Care Bayside Brighton East 9596 4040

16129

Swiss

Tabulam & Templer Homes for the Aged 

Bayswater 8720 1333

16361

Turkish

Isomer Aged Care

Lysterfield 9752 9455

15561

Broadmeadows 9309 7562

15601

Delahey 9367 8055

16552

Bayswater 8720 1333

16361

Footscray

13 22 78

16529

Nthn European  Acacia Gardens

15561

Cultural Group Serbian

Polish

Arcare Burnside

Burnside 1300 298 728 16094

Polish

Arcare Caulfield

Caulfield North 1300 298 728 20293

Polish

Arcare Malvern East

Polish

CraigCare Plumpton Villa Glenroy

Polish

Malvern East 1300 298 728 20296

20561

Maidstone 1300 298 728 18636 Norlane 5278 1787

16409

Keysborough 1300 298 728 19895

Glenroy 8311 3600

16137

Turkish

Ottoman Village Aged Care

Cumberland Manor

Sunshine North 9311 7079

16560

Ukrainian

Kalyna Care

Polish

Estia Health Ardeer

Ardeer 9360 4552

16557

Ukrainian

Tabulam & Templer Homes for the Aged 

Polish

Estia Health Knoxfield

Knoxfield 9763 1421

15564

Vietnamese Baptcare Westhaven Community

Polish

Isomer Aged Care

Lysterfield 9752 9455

15561

Vietnamese Estia Health Ardeer

Ardeer 9360 4552

16557

Polish

Polish Retirement Home

Bayswater 9720 3575

16577

Vietnamese Estia Health Keilor

Keilor Downs 9367 1011

16532

Polish

Tabulam & Templer Homes for the Aged 

Bayswater 8720 1333

16361

Vietnamese Japara Springvale

Springvale 9546 6133

16404

Russian

Lifeview Emerald Glades

Cairnlea 7378 8188

20883

Russian

Tabulam & Templer Homes for the Aged 

Bayswater 8720 1333

Vietnamese Mekong Keilor East Vietnamese Aged Care  Keilor East 9331 5366

16514

Serbian

Aurrum Aged Care Reservoir

Reservoir 1800 287 786 15972

Vietnamese On Luck Chinese Nursing Home

15967

Serbian

Cumberland Manor

Serbian

Japara Vonlea Manor

Emerald 1800 543 384 16428 16361

Vietnamese Mekong Cairnlea Vietnamese Aged Care 

Sunshine North 9311 7079

16560

Vietnamese Royal Freemasons Footscray Aged Care

Norlane 5278 1787

16409

Wstn European  Acacia Gardens

Donvale 9844 6000

Footscray 1300 176 925 16561 Ringwood East 9870 0982

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background

15707


AgedCareGuide.com.au

VICTORIA 2020

219

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African

Service Provider Morcare Services

9800 4433

DPS Web ID 38425

Cultural Group ATSI

Service Provider IPC Health Aged Services

African

People First Healthcare

9402 9533

38676

ATSI

Life Without Barriers VIC

Arabic

Home Caring

1300 875 377 39049

ATSI

Lyndoch Living

5561 9375

15834

Arabic

IWAA Home Care Services

0435 878 173 38679

ATSI

Monash Health Community Support Options

9792 7788

17673

Arabic

MannaCare Community Care

1300 902 023 18319

ATSI

Northern Health Home Care Packages

9495 3219

16338

Arabic

People First Healthcare

9402 9533

38676

ATSI

Peninsula Health Home Care Packages

Arabic

RusCare Community Care

9793 0028

21812

ATSI

Rumbalara Positive Ageing & Disability Services

Arabic

Tend Care

1800 836 322 38423

ATSI

Rural City of Wangaratta Aged & Community Care

Arabic

VASS Aged Care & Disability Support Services

9359 2861

21460

ATSI

Surf Coast Shire Council Aged & Disability Services

5261 0600

19347

Asian

Comm Care

9803 3504

38435

ATSI

Village Baxter Community Care

5971 6308

21734

Asian

FCCVI Home & Community Care

9687 9011

18997

ATSI

VincentCare Home Care Packages Program Metro

9321 2912

19905

Asian

Home Caring

1300 875 377 39049

ATSI

VMCH Home Care Services Barwon Region

1300 698 624 18310

Asian

MannaCare Community Care

1300 902 023 18319

ATSI

VMCH Home Care Services Gippsland Region

1300 698 624 17624

Asian

Morcare Services

9800 4433

38425

ATSI

VMCH Home Care Services Hume Region

1300 698 624 18324

Asian

TSC Home & Community Care

9898 5566

38303

ATSI

VMCH Home Care Services Loddon Mallee Region

1300 698 624 18325

Assyrian

People First Healthcare

9402 9533

38676

ATSI

VMCH Home Care Services Southern Metro Region 1300 698 624 17631

Assyrian

VASS Aged Care & Disability Support Services

9359 2861

21460

ATSI

WDHS Home Care Packages

5551 8306

17621

ATSI

Aboriginal Community Elders Services

9383 4244

16498

Bengali

People First Healthcare

9402 9533

38676

ATSI

AccessCare

1300 819 200 17601

Bosnian

ACCS Barwon

4222 8072

22244

ATSI

Alfred Home Care Packages

17599

Bosnian

ACCS North & West

9689 5811

17683

ATSI

annecto at Home Support Grampians Region

1800 266 328 20879

Bosnian

ACCS South & East

9791 6000

18170

ATSI

annecto at Home Support Loddon Mallee Region

1800 266 328 17684

Bosnian

IWAA Home Care Services

ATSI

annecto at Home Support Northern Region

1800 266 328 17652

Bosnian

Macedonian Community Welfare Association HCPs

9318 1111

22041

ATSI

annecto at Home Support South Eastern Region

1800 266 328 17660

Bosnian

People First Healthcare

9402 9533

38676

ATSI

annecto at Home Support Western Region

1800 266 328 19909

Bosnian

Village Baxter Community Care

5971 6308

21734

ATSI

Bass Coast Health Home Care Packages (Flexihealth)

17692

CALD

Accent Home Care - a division of TTHA

8720 1338

21355

ATSI

Benetas Home Care East

1300 236 382 17577

CALD

AccessCare

ATSI

Benetas Home Care Gippsland

1300 236 382 17720

CALD

Alfred Home Care Packages

9076 6864

17599

ATSI

Benetas Home Care North West

1300 236 382 17608

CALD

alpine@home Community Care Services

5755 0142

17634

ATSI

Benetas Home Care Rural North West

1300 236 382 17718

CALD

annecto at Home Support Grampians Region

1800 266 328 20879

ATSI

Benetas Home Care South

1300 236 382 17703

CALD

annecto at Home Support Loddon Mallee Region

1800 266 328 17684

ATSI

Care Connect

1800 370 575 17609

CALD

annecto at Home Support Northern Region

1800 266 328 17652

ATSI

Community Interlink (VIC) Home Care

1300 203 203 17626

CALD

annecto at Home Support South Eastern Region

1800 266 328 17660

ATSI

DWECH Home & Community Care Services

21457

CALD

annecto at Home Support Western Region

1800 266 328 19909

ATSI

genU Home Care Packages

1300 558 368 19528

CALD

Auspire Care VIC

1300 433 983 38603

ATSI

Gippsland Lakes Complete Health HCPs

5152 0075

19331

CALD

Baptcare Home Help Barwon South West

13 22 78

17614

ATSI

Heywood Rural Health Residential Aged Care

5527 0555

17962

CALD

Bellarine Community Health Home Care Packages

5258 0812

20582

PHONE (03)

9076 6864

5671 3476

5521 7535

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background

PHONE (03)

9219 7142

DPS Web ID 17654

1800 935 483 20848

1300 665 781 17706 5822 2866

17638

1300 982 662 17672

0435 878 173 38679

1300 819 200 17601


Guide

220

VICTORIA 2020

Cultural Group CALD

Service Provider Benetas Home Care East

DPS Web ID 1300 236 382 17577

Cultural Group CALD

Service Provider Uniting AgeWell Southern Metro Home Care

9089 1900

DPS Web ID 17689

CALD

Benetas Home Care Gippsland

1300 236 382 17720

CALD

VASS Aged Care & Disability Support Services

9359 2861

21460

CALD

Benetas Home Care North West

1300 236 382 17608

CALD

Vision Australia Home Support Services

CALD

Benetas Home Care Rural North West

1300 236 382 17718

CALD

VMCH Home Care Services Eastern/Northern Metro 1300 698 624 17666

CALD

Benetas Home Care South

1300 236 382 17703

CALD

VMCH Home Care Services Gippsland Region

1300 698 624 17624

CALD

Better Living Home Care Packages

1300 307 344 19001

CALD

VMCH Home Care Services Hume Region

1300 698 624 18324

CALD

BlueCross Community Services

1300 133 414 17642

CALD

VMCH Home Care Services Loddon Mallee Region

1300 698 624 18325

CALD

Bolton Clarke Melbourne At Home Support

1300 334 455 17935

CALD

VMCH Home Care Services Southern Metro

1300 698 624 17631

CALD

Care Connect VIC

1800 370 575 17609

CALD

VMCH Home Care Services Western Metro Region

1300 698 624 18640

CALD

Cobden Health Residential Care

CALD

West Wimmera Health Service Com'ty Options

CALD

Community Interlink (VIC) Home Care

Chinese

Better Living Home Care Packages

CALD

FCCVI Home & Community Care

9687 9011

18997

Chinese

CCSSCI Home Care Packages

CALD

Fronditha Care Home Care Packages

9552 4100

17596

Chinese

Home Caring

CALD

genU Home Care Packages

1300 558 368 19528

Chinese

Morcare Services

9800 4433

38425

CALD

Iris Manor

16185

Chinese

People First Healthcare

9402 9533

38676

CALD

IWAA Home Care Services

0435 878 173 38679

Chinese

Senior Helpers Outer East Melbourne

9052 6999

39026

CALD

Life Without Barriers VIC

1800 935 483 20848

Chinese

TSC Home & Community Care

9898 5566

38303

CALD

Like Our Own

1800 687 696 38470

Croatian

ACCS Barwon

4222 8072

22244

CALD

mecwacare Home Care Packages

1800 163 292 17917

Croatian

ACCS North & West

9689 5811

17683

CALD

Mercy Health Home Care Serv Hume/Loddon Mallee 1300 478 776 19963

Croatian

ACCS South & East

9791 6000

18170

CALD

Mercy Health Home Care Serv NW Metro - Parkville

18984

Croatian

At Your Service Home Care

9311 9746

38565

CALD

Mercy Health Home Care Services Eastern Metro

1300 478 776 17580

Croatian

Macedonian Community Welfare Association HCPs

9318 1111

22041

CALD

Mercy Health Home Care Services Gippsland Region 1300 478 776 17640

Croatian

People First Healthcare

9402 9533

38676

CALD

Mercy Health Home Care Services Southern Metro

1300 478 776 17604

Croatian

Village Baxter Community Care

5971 6308

21734

CALD

Merri Health Home Care Packages

1300 637 744 19329

Dutch

MiCare Home Care Packages Eastern/Northern

1300 064 064 18308

CALD

MiCare Home Care Packages Eastern/Northern

1300 064 064 18308

Dutch

MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

CALD

MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

Dutch

MiCare Home Care Packages Southern/Western

1300 064 064 17573

CALD

MiCare Home Care Packages Southern/Western

1300 064 064 17573

Dutch

Sacred Heart Local

CALD

Monash Health Community Support Options

9792 7788

17673

Egyptian

IWAA Home Care Services

CALD

Moonee Valley City Council Aged & Disability Serv

9243 8748

17633

Egyptian

People First Healthcare

9402 9533

38676

CALD

NCN Health Cobram Home Care Packages

5871 0900

19002

Egyptian

Village Baxter Community Care

5971 6308

21734

CALD

Northern Health Home Care Packages

9495 3219

16338

European

Accent Home Care - a division of TTHA

8720 1338

21355

CALD

PCCV Home Care Packages

9569 4020

17576

European

Better Living Home Care Packages

CALD

People First Healthcare

9402 9533

38676

European

Comm Care

9803 3504

38435

CALD

PRONIA Aged Care Serv Eastern/Northern Metro

8560 4444

22268

European

Heywood Rural Health Residential Aged Care

5527 0555

17962

CALD

PRONIA Aged Care Serv Southern/Western Metro

9388 9998

18396

European

Macedonian Community Welfare Association HCPs

9318 1111

22041

CALD

Royal Freemasons Home Care

1800 756 091 17651

European

RusCare Community Care

9793 0028

21812

CALD

Rural City of Wangaratta Aged & Community Care

1300 982 662 17672

Filipino

At Your Service Home Care

9311 9746

38565

CALD

SAI Home & Community Care

21002

Filipino

FCCVI Home & Community Care

9687 9011

18997

CALD

Southern Cross Care (SA, NT & VIC) HSS Mornington 1800 852 772 18518

Filipino

Village Baxter Community Care

5971 6308

21734

CALD

TSC Home & Community Care

9898 5566

38303

Fmr Yugoslavian  Macedonian Community Welfare Association HCPs 9318 1111

22041

CALD

United Spanish Latin American Welfare Ctr HCPs

9318 2949

22039

French

Tend Care

CALD

Uniting AgeWell Loddon Mallee South Home Care

5454 2100

17711

German

Accent Home Care - a division of TTHA

8720 1338

21355

CALD

Uniting AgeWell North West Metro Home Care

9680 0450

17880

German

alpine@home Community Care Services

5755 0142

17634

PHONE (03)

5595 3100

15835

1300 203 203 17626

9813 8566

9385 9444

8785 0999

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background

PHONE (03)

1300 847 466 17632

5391 4371

17708

1300 307 344 19001 8848 0288

17578

1300 875 377 39049

8530 8300

17603

0435 878 173 38679

1300 307 344 19001

1800 836 322 38423


AgedCareGuide.com.au

VICTORIA 2020

Cultural Group German

Service Provider Better Living Home Care Packages

Greek

Fronditha Care Home Care Packages

Greek

221

Cultural Service Group Provider Latin American MiCare Home Care Packages Eastern/Northern

DPS Web ID 1300 064 064 18308

17596

Latin American MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

Home Caring

1300 875 377 39049

Latin American MiCare Home Care Packages Southern/Western

1300 064 064 17573

Greek

MannaCare Community Care

1300 902 023 18319

Latin American United Spanish Latin American Welfare Ctr HCPs

9318 2949

22039

Greek

Mercy Health Home Care Services Northern Metro

1300 478 776 17590

Latvian

RusCare Community Care

9793 0028

21812

Greek

MiCare Home Care Packages Eastern/Northern

1300 064 064 18308

Lebanese

IWAA Home Care Services

Greek

MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

Lebanese

People First Healthcare

9402 9533

38676

Greek

MiCare Home Care Packages Southern/Western

1300 064 064 17573

Lebanese

RusCare Community Care

9793 0028

21812

Greek

People First Healthcare

9402 9533

38676

Lebanese

VASS Aged Care & Disability Support Services

9359 2861

21460

Greek

PRONIA Aged Care Serv Eastern/Northern Metro

8560 4444

22268

LGBTIQ

Accent Home Care - a division of TTHA

8720 1338

21355

Greek

PRONIA Aged Care Serv Southern/Western Metro

9388 9998

18396

LGBTIQ

AccessCare

Greek

Royal Freemasons Home Care

1800 756 091 17651

LGBTIQ

Alfred Home Care Packages

9076 6864

17599

Greek

Village Baxter Community Care

21734

LGBTIQ

AMCS Home Care Packages

8371 2336

20697

Hindi

Home Caring

1300 875 377 39049

LGBTIQ

annecto at Home Support Grampians Region

1800 266 328 20879

Hindi

People First Healthcare

38676

LGBTIQ

annecto at Home Support Loddon Mallee Region

1800 266 328 17684

Indian

Home Caring

1300 875 377 39049

LGBTIQ

annecto at Home Support Northern Region

1800 266 328 17652

Indian

MannaCare Community Care

1300 902 023 18319

LGBTIQ

annecto at Home Support South Eastern Region

1800 266 328 17660

Indian

Morcare Services

9800 4433

38425

LGBTIQ

annecto at Home Support Western Region

1800 266 328 19909

Indian

People First Healthcare

9402 9533

38676

LGBTIQ

At Home Services Feros Care Grampians

1300 763 583 21152

Indian

SAI Home & Community Care

8785 0999

21002

LGBTIQ

At Home Services Feros Care Western Metro

1300 763 583 21151

Indian

Senior Helpers Eastern Suburbs

0401 296 297 39025

LGBTIQ

Bass Coast Health Home Care Packages (Flexihealth)

DPS Web ID 1300 307 344 19001 PHONE (03)

9552 4100

5971 6308 9402 9533

PHONE (03)

0435 878 173 38679

1300 819 200 17601

5671 3476

17692

Indo-Chinese Senior Helpers Outer East Melbourne

9052 6999

39026

LGBTIQ

Benetas Home Care East

1300 236 382 17577

Indo-Chinese TSC Home & Community Care

9898 5566

38303

LGBTIQ

Benetas Home Care Gippsland

1300 236 382 17720

Indonesian

People First Healthcare

9402 9533

38676

LGBTIQ

Benetas Home Care North West

1300 236 382 17608

Indonesian

Senior Helpers Outer East Melbourne

9052 6999

39026

LGBTIQ

Benetas Home Care Rural North West

1300 236 382 17718

Islamic

People First Healthcare

9402 9533

38676

LGBTIQ

Benetas Home Care South

1300 236 382 17703

Italian

alpine@home Community Care Services

5755 0142

17634

LGBTIQ

Bolton Clarke Melbourne At Home Support

1300 334 455 17935

Italian

At Your Service Home Care

9311 9746

38565

LGBTIQ

Care Connect VIC

1800 370 575 17609

Italian

BallyCara HomeCare VIC

1300 037 542 38771

LGBTIQ

Central Highlands Rural Health - Home Care Pkgs

Italian

Better Living Home Care Packages

1300 307 344 19001

LGBTIQ

genU Home Care Packages

Italian

CO.AS.IT. Home Care Packages

17661

LGBTIQ

Grampians Community Health Aged Care Serv

Italian

Home Caring

1300 875 377 39049

LGBTIQ

Life Without Barriers VIC

1800 935 483 20848

Italian

Macedonian Community Welfare Association HCPs

22041

LGBTIQ

Like Our Own

1800 687 696 38470

Italian

Mercy Health Home Care Services Northern Metro

1300 478 776 17590

LGBTIQ

Macedonian Community Welfare Association HCPs

Italian

People First Healthcare

38676

LGBTIQ

Mercy Health Home Care Services Southern Metro

1300 478 776 17604

Italian

Royal Freemasons Home Care

1800 756 091 17651

LGBTIQ

Merri Health Home Care Packages

1300 637 744 19329

Italian

RusCare Community Care

21812

LGBTIQ

Monash Health Community Support Options

9792 7788

17673

Italian

Tend Care

1800 836 322 38423

LGBTIQ

Northern Health Home Care Packages

9495 3219

16338

Italian

Village Baxter Community Care

5971 6308

21734

LGBTIQ

Peninsula Health Home Care Packages

Jewish

Jewish Care In-Home Services

8517 5999

20298

LGBTIQ

People First Healthcare

Jewish

Just For U Care

9578 3024

21830

LGBTIQ

Rural City of Wangaratta Aged & Community Care

Jewish

RusCare Community Care

9793 0028

21812

LGBTIQ

United Spanish Latin American Welfare Ctr HCPs

9318 2949

22039

Korean

Morcare Services

9800 4433

38425

LGBTIQ

Uniting AgeWell Loddon Mallee South Home Care

5454 2100

17711

Korean

RusCare Community Care

9793 0028

21812

Macedonian

ACCS Barwon

4222 8072

22244

9349 9000 9318 1111 9402 9533 9793 0028

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background

5321 6596

20247

1300 558 368 19528 5358 7400

9318 1111

17675

22041

1300 665 781 17706 9402 9533

38676

1300 982 662 17672


Guide

222

Cultural Group Macedonian

Service Provider ACCS North & West

Macedonian

VICTORIA 2020

9689 5811

DPS Web ID 17683

Cultural Group NESB

Service Provider United Spanish Latin American Welfare Ctr HCPs

9318 2949

DPS Web ID 22039

ACCS South & East

9791 6000

18170

NESB

VASS Aged Care & Disability Support Services

9359 2861

21460

Macedonian

Macedonian Community Welfare Association HCPs

9318 1111

22041

Pacific Islander People First Healthcare

9402 9533

38676

Macedonian

People First Healthcare

9402 9533

38676

Polish

At Your Service Home Care

9311 9746

38565

Macedonian

RusCare Community Care

9793 0028

21812

Polish

PCCV Home Care Packages

9569 4020

17576

Malaysian

People First Healthcare

9402 9533

38676

Polish

RusCare Community Care

9793 0028

21812

Malaysian

TSC Home & Community Care

9898 5566

38303

Russian

Macedonian Community Welfare Association HCPs

9318 1111

22041

Maltese

At Your Service Home Care

9311 9746

38565

Russian

Royal Freemasons Home Care

Maltese

Baptcare Home Help Northern Metro

13 22 78

17583

Russian

RusCare Community Care

9793 0028

21812

Maltese

Baptcare Home Help Western Metro

13 22 78

17716

Serbian

Macedonian Community Welfare Association HCPs

9318 1111

22041

Maltese

Macedonian Community Welfare Association HCPs

9318 1111

22041

Singaporean

People First Healthcare

9402 9533

38676

Maltese

People First Healthcare

9402 9533

38676

Singaporean

TSC Home & Community Care

9898 5566

38303

Maltese

RusCare Community Care

9793 0028

21812

Slavic

ACCS Barwon

4222 8072

22244

Maltese

VMCH Home Care Services Western Metro Region

1300 698 624 18640

Slavic

ACCS North & West

9689 5811

17683

Muslim

IWAA Home Care Services

0435 878 173 38679

Slavic

ACCS South & East

9791 6000

18170

Muslim

People First Healthcare

9402 9533

38676

Slavic

Macedonian Community Welfare Association HCPs

9318 1111

22041

Muslim

RusCare Community Care

9793 0028

21812

South African IWAA Home Care Services

NESB

Accent Home Care - a division of TTHA

8720 1338

21355

South African People First Healthcare

9402 9533

38676

NESB

Alfred Home Care Packages

9076 6864

17599

South Asian

RusCare Community Care

9793 0028

21812

NESB

AMCS Home Care Packages

8371 2336

20697

South Asian

TSC Home & Community Care

9898 5566

38303

NESB

annecto at Home Support Loddon Mallee Region

1800 266 328 17684

Spanish

Sacred Heart Local

8530 8300

17603

NESB

annecto at Home Support South Eastern Region

1800 266 328 17660

Spanish

United Spanish Latin American Welfare Ctr HCPs

9318 2949

22039

NESB

Arcare Home Care Packages South Melbourne

1300 298 728 19264

Sri Lankan

Arcare Home Care Packages South Melbourne

NESB

Baptcare Home Help Barwon South West

13 22 78

17614

Sri Lankan

People First Healthcare

9402 9533

38676

NESB

Bellarine Community Health Home Care Packages

5258 0812

20582

Sri Lankan

SAI Home & Community Care

8785 0999

21002

NESB

Benetas Home Care East

1300 236 382 17577

Sri Lankan

Senior Helpers Eastern Suburbs

NESB

Benetas Home Care Gippsland

1300 236 382 17720

Tamil

People First Healthcare

NESB

Benetas Home Care North West

1300 236 382 17608

Tamil

Senior Helpers Eastern Suburbs

NESB

Benetas Home Care Rural North West

1300 236 382 17718

Thai

People First Healthcare

NESB

Benetas Home Care South

1300 236 382 17703

Turkish

IWAA Home Care Services

NESB

Fronditha Care Home Care Packages

9552 4100

17596

Turkish

Macedonian Community Welfare Association HCPs

9318 1111

22041

NESB

Iris Manor

9813 8566

16185

Turkish

People First Healthcare

9402 9533

38676

NESB

Just For U Care

9578 3024

21830

Turkish

VASS Aged Care & Disability Support Services

9359 2861

21460

NESB

Like Our Own

1800 687 696 38470

Ukrainian

Macedonian Community Welfare Association HCPs

9318 1111

22041

NESB

Mercy Health Home Care Serv Hume/Loddon Mallee 1300 478 776 19963

Ukrainian

RusCare Community Care

9793 0028

21812

NESB

Mercy Health Home Care Services Eastern Metro

1300 478 776 17580

Vietnamese

AVWA Home Care Services East & South

9546 2699

38615

NESB

Mercy Health Home Care Services Gippsland Region 1300 478 776 17640

Vietnamese

AVWA Planned Activity North/HCPs Nth-East-Sth

9428 9078

18976

NESB

MiCare Home Care Packages Eastern/Northern

1300 064 064 18308

Vietnamese

AVWA Planned Activity West/HCPs West

9396 1922

17705

NESB

MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

Vietnamese

Home Caring

NESB

MiCare Home Care Packages Southern/Western

1300 064 064 17573

Vietnamese

People First Healthcare

NESB

Monash Health Community Support Options

9792 7788

17673

Vietnamese

Royal Freemasons Home Care

NESB

Northern Health Home Care Packages

9495 3219

16338

Vietnamese

TSC Home & Community Care

PHONE (03)

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning  NESB  Non English Speaking Background

PHONE (03)

1800 756 091 17651

0435 878 173 38679

1300 298 728 19264

0401 296 297 39025 9402 9533

38676

0401 296 297 39025 9402 9533

38676

0435 878 173 38679

1300 875 377 39049 9402 9533

38676

1800 756 091 17651 9898 5566

38303


AgedCareGuide.com.au

See Definition of Terms pages 144-145

PHONE (03)

Arcare Home Care VIC Privately Funded Services

1300 298 728

AusCare Home & Community Care

1300 455 322

BASScare Meals on Wheels

9880 4703

BASScare Social Support Services

9880 4709

Benetas Home Care East

1300 236 382

Benetas Home Care Gippsland

1300 236 382

Benetas Home Care North West

1300 236 382

Benetas Home Care Rural North West

1300 236 382

Benetas Home Care South

1300 236 382

BlueCross Home Care

1300 133 414

Brotherhood Aged Care - Care at Home

1300 147 147

Care With Quality

9572 9300

CO.AS.IT. Home Care Services

9349 9000

COTA Home Maintenence Service

1300 658 842

Colbrow Homecare

1300 331 103

Connect Health & Community

9575 5333

Fernlea Community Care

5968 6639

Glen Eira City Council Community Services

9524 3333

Guardian Healthcare Services

1300 978 009

Guardian Network Home Care Services

1300 932 273

Guardian Network Home Maintenance Services

1300 932 273

Just Better Care VIC

1300 587 823

KinCare

1300 733 510

mecwacare Home Nursing & Care Sers Gippsland

5671 6888

mecwacare Home Nursing & Care Serv Melbourne

9568 9733

mecwacare Home Nursing & Care Serv Nillumbik

9433 3363

mecwacare Home Nursing & Care Nth West Metro

9325 5500

mecwacare Home Nursing & Care Sth East Metro

8573 4999

mecwacare Home Nursing & Care Sth East Region

5941 5454

mecwacare Home Nursing & Care Sth West Region

5333 0900

Mercy Health Home Care Services Colac

5233 5603

Mercy Health Home Care Services Eastern Metro Mercy Health Home Care Services Geelong

1300 478 776 5240 7300

Mercy Health Home Care Services Gippsland Region  1300 478 776  Mercy Health Home Care Services Grampians Region  1300 478 776 

CHS

In Home Care Services

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

VICTORIA 2020

Notes 

999 99 9 999 999 999999999 Note 1 99 9 9 99 9999 99999 999 24 hour care available 999 99999 999 Note 2 9999 99999 999 24 hour care available 9999 99999 999 Note 2 9999 99999 999 24 hour care available 9999999999 999 Note 3  9 999999 9 999 Includes overnight respite 9 9 9999 999 Note 4 99 9 99 9 999 9 9 999999999 999 99 99 9 99 99999 999 9 99 99 9 99 Includes meal delivery services 9999 99 99999 999999999 999 9 9 999 99999 999 24 hour care available 9999999999 999 Includes transition care services 9999 999999999 9999999999999 9999999999999 99999999999999 99999999999999 99999999999999 9999999999999 9999 999999999 Note 5 999 999999999 Note 5 999 99999 999 999 999999999 Note 5 999 999999999 Note 5

Note:  1.  Meals on Wheels only, no shopping included 2.  24 hour care available; Includes services for Veterans through DVA funding

3.  Includes 24 hour care, STRC & services for Veterans through DVA 4.  Includes overnight respite service & 24 hour care

223

DPS Web Advert Page ID IFC-1 17897 22 38987 72, 99 38767 72, 99 20282 85 17577 85 17720 85 17608 85 17718 85 17703 128D, OBC 18322 160D 17584 15 20565 82 21739 130 37738 24 20268 31 22064 18 21828 138 21770 61583 17 20711 17 38046 30 19815 25 16051 9 38874 9 19965 9 22257 9 19964 9 21526 9 17918 9 20869 21, 60-61 20606 21, 60-61 17580 21, 60-61 61708 21, 60-61 17640 21, 60-61 17641

5. Includes services through Veterans' Home Care (VHC)

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

In Home Care Services PHONE (03)

CHS

See Definition of Terms pages 144-145

VICTORIA 2020

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

224

Notes 

9999 999999999 Note 1 Mercy Health Home Care Serv Mornington Peninsula  1300 478 776  999 999999999 Note 1 Mercy Health Home Care Serv Nth West Metro - Parkville  9385 9444  9999 999999999 Note 1 Mercy Health Home Care Serv Nth West Metro - Preston  1300 478 776  999 999999999 Note 1 Mercy Health Home Care Services Northern Metro 1300 478 776 999 999999999 Note 1 Mercy Health Home Care Services South East Metro 8530 6999 999 999999999 Note 1 Mercy Health Home Care Services Southern Metro 1300 478 776 9999 999999999 Note 1 Morcare Services 9800 4433 999 9 9 999 Omni-Care 9484 8102 999 999 9 999 Parkglen Home Care Services 9798 1633 9999999999999 Regis Home Care Eastern Metro 1300 188 740 9 999999999999 SereneCare 1300 773 174 99 9 999 99999 Simply Helping Bayside Peninsula 9574 0924 999 99999 999 Simply Helping Central Highlands & Djerriwarrh 5341 8046 999 99999 999 Simply Helping Eastern & Greater Eastern Melb 9735 5348 999 99999 999 Simply Helping Geelong & Barwon 5261 4808 999 99999 999 Simply Helping Gippsland South & West 9799 4676 999 99999 999 Simply Helping Goulburn Valley 5795 1635 999 99999 999 Simply Helping Inner & South East Melbourne 9574 0924 999 99999 999 Simply Helping Loddon Mallee 0426 977 235 999 999 9 999 Simply Helping North East Melbourne 9296 2121 999 99999 999 Simply Helping South West 5381 2076 999 99999 999 St Vincent's Care Services Com'ty Living Melbourne 1800 778 767 999999999 999 Star Residential Care 9763 8009 9 9 99 9 999 The Salvation Army Community Care 9311 7677 999 999 99999 Note 2 Uniting AgeWell Bendigo Respite Services 5454 2100 9 9 Uniting AgeWell Carer Respite Serv Estn/Sthn Metro   9845 3166  9 9 Uniting AgeWell North West Carer Respite 9680 0450 9 9 VMCH Private Services 1300 698 624 999 99 9 999 Note 3 VMCH South East Flexible Respite Service 1300 698 624 9 9 Mercy Health Home Care Serv Hume/Loddon Mallee  1300 478 776 

Note: 1. Includes services through Veterans' Home Care (VHC) 2.  Includes access to mobility equipment & assistive technology

DPS Web Advert Page ID 21, 60-61 19963 21, 60-61 38880 21, 60-61 18984 21, 60-61 18334 21, 60-61 17590 21, 60-61 18510 21, 60-61 17604 28 38425 2 16036 104 21697 46-47 21584 114 61689 26 21876 26 21880 26 21877 26 21881 26 21882 26 21883 26 21878 26 20278 26 21879 26 21884 86 21964 61573 54 17671 102-103 61761 102-103 21522 102-103 61763 89 20859 89 17606

3.  Overnight services available; please enquire regarding locations serviced

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

Centre Based Care (CBC) See Definition of Terms pages 144 -145

Benetas Hurlingham Respite Services Benetas Kilby House Respite Centre BlueCross Ivanhoe Day Respite Centre BlueCross Livingstone Gardens Day Respite Centre Brotherhood Aged Care - Social Connection Hubs Canterbury Centre CO.AS.IT. Social Support/Planned Activity Groups CO.AS.IT. Visitation Prog & Com'ty Visitors Scheme Connect Health & Community Fernlea Community Care Glen Eira City Council Social Support Program Maranoa House Dementia Day Care Ctr & Club Marwal Centre mecwacare Barry Fenton Centre mecwacare Fisher Street Centre mecwacare Rivendell House Medical & Aged Care Group Day Program Mercy Health H/Care Serv Macleod Cottage - Respite Mercy Health Respite Services Lynbrook Mercy Health Respite Services Shepparton Uniting AgeWell - Box Hill AgeWell Centre Uniting AgeWell - Brighton AgeWell Centre Uniting AgeWell - Forest Hill AgeWell Centre Uniting AgeWell - Geelong AgeWell Centre Uniting AgeWell - Hawthorn AgeWell Centre Uniting AgeWell - Kingsville AgeWell Centre Uniting AgeWell - Noble Park AgeWell Centre Uniting AgeWell North West Carer Respite Uniting AgeWell Carer Respite Serv Estn/Sthn Metro Uniting AgeWell Seven Hills Com'ty Respite House Uniting AgeWell Social Support Services Uniting AgeWell Strath-Haven Day Respite Centre VMCH Carinya House VMCH Kialla House Community Respite Service VMCH Multicultural Wellness Centre VMCH South East Flexible Respite Service VMCH White Road Day Respite Service

Williamstown 1300 236 382

DPS Web Notes  Advert Page ID Overnight respite available on certain days  85 16142

Frankston 1300 236 382

17955

SUBURB

PHONE (03)

CHS

Benetas Bateman House Respite Services

225

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran  Recre spo ation rt al S upp ort

VICTORIA 2020

9 9 Glenroy 1300 236 382 9

99 9999 85 99 9999 85 99 9999 Ivanhoe 8846 3508 128D, OBC 9 99999 Vermont South 8846 3500 9 9 99999 128D, OBC Fitzroy 1300 147 147 9 160D 9999999 Note 1 Canterbury 9880 4709 9 72, 99 9 999 Coburg 9349 9000 9 9 999 Some services are only available on certain days  82 Carlton 0481 603 707 9 82 9 Bentleigh East 9575 5333 9 31 99 99 Note 2 Emerald 5968 6639 9 18 99 9999 Note 3 Caulfield 9524 3333 9 138 9 9 Canterbury 8809 4979 9 72, 99 99 999 North Balwyn 9819 7194 9 72, 99 9 99 Malvern East 9564 5100 9 9 99 9999 Malvern East 9572 9000 9 9 9 99 Day service for clients with disabilities Pakenham 5941 2315 9 9 9 9999 Victoria 9428 2800 161D 9999999 Macleod 1300 478 776 9 9999999 Day and overnight respite services available  21, 60-61 Lynbrook 1300 478 776 9 21, 60-61 99 999 Shepparton 1300 478 776 9 21, 60-61 99 9999 Box Hill 9898 7405 9 102-103 99 999 Brighton 9596 0347 9 102-103 99 999 Forest Hill 9845 3114 9 102-103 999 99 Belmont 5243 9566 9 102-103 99 999 Hawthorn 9815 0155 9 102-103 99 99 Kingsville 9680 0400 9 102-103 99 999 Noble Park 9554 0717 9 102-103 99 999 Victoria 9680 0450 9 102-103 9 Victoria 9845 3166 9 102-103 99 Note 4 White Hills 5454 2100 9 102-103 9 9999 Note 5 Victoria 1300 783 435 9 102-103 9999999 Bendigo 5434 3000 9 102-103 99 9999 Overnight respite available Lysterfield 1300 698 624 9 89 99 9999 Overnight respite available Kialla 1300 698 624 9 89 9 9999 Wantirna South 1300 698 624 9 89 99 999 Pakenham 1300 698 624 9 89 9 999 Wantirna South 1300 698 624 9 89 99 9999 Servicing CALD clients

Note: 1. Services for frail aged clients & their carers at several locations in Carrum Downs, Fitzroy & Frankston 2.  Includes specialist services for adults with an Acquired Brain Injury 3.  Services for aged clients and/or those with a disability & their carers

17956 38515 21478 21737 17899 21740 21747 22064 21828 21770 17900 20281 19959 19958 19966 20566 20248 18497 21352 17883 17879 19355 18350 17870 17881 17887 61763 21522 19014 21524 15634 19908 20604 21362 17606 16359

4.  Overnight respite service available in Uniting AgeWell Residential Facilities 5.  Overnight services available one weekend per fortnight

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

Day Therapy Centres SUBURB

Aboriginal Community Elders Services Access Health & Community Ashburton

PHONE (03)

Brunswick East 9383 4244 Ashburton 9810 3000

Access Health & Community Balwyn North

Balwyn North 9810 3000

Access Health & Community Doncaster

Doncaster East 9810 3000

Access Health & Community Hawthorn

Hawthorn 9810 3000

Australian Unity Mornington Wellbeing Centre

Mornington 1300 282 604

Ballan District Health Allied Health & Wellbeing

Ballan 5366 7999

Balwyn Evergreen Centre Active Living Programs

Balwyn 9836 9681

Baptcare Strathalan Day Therapy Centre

Macleod

13 22 78

Baptcare Westhaven Therapy Centre

Sunshine

13 22 78

Bellarine Community Health Social Support Groups Bendigo Health Allied Health Groups

Point Lonsdale 5258 0812 Kennington 5454 7833

Boort District Health Service Aged Care Canterbury Centre Carrington Health Day Therapy Centre

Boort 5451 5200 Canterbury 9880 4709 Box Hill 9890 2220

CBCHS Mentone

Mentone 9581 8500

CBCHS Parkdale

Parkdale 8587 0200

CCHS Adult Physical Exercise Programs Central Highlands Rural Health - Home Care Pkgs

Caulfield 9076 6776 Daylesford 5321 6596

City of Casey Community Care

Narre Warren 9705 5444

Connect Health & Community

Bentleigh East 9575 5333

Corryong Health Mittamatite Lodge

Corryong 02 6076 3200

Costa House Donwood Community Centre & Physiotherapy Serv DPV Health Broadmeadows DPV Health Craigieburn DPV Health Meadow Heights

Lara 5220 8472 Croydon 9845 8584 Broadmeadows 1300 234 263 Craigieburn 1300 234 263 Meadow Heights 1300 234 263

Eastern Health Allied Health Services

Healesville 1300 130 381

Edenhope & District Memorial Hospital

Edenhope 5585 9800

Euroa Health Community & Allied Health Services

Euroa 5795 0224

Gippsland Lakes Complete Health Home Care Pkgs

Lakes Entrance 5155 8367

Glenarm Nursing Home

Kerang 5450 9278

healthAbility Day Therapy Centre

Eltham 9430 9100

Honeysuckle Regional Health Violet Town Campus

Violet Town 5798 1324

Jewish Care Active Living Centre

Melbourne 8517 5400

Link Health & Community Chadstone

Chadstone 1300 552 509

Link Health & Community Clayton Link Health & Community Glen Waverley Link Health & Community Oakleigh

Clayton 1300 552 509 Glen Waverley 1300 552 509 Oakleigh 1300 552 509

Note: 1. Diabetes Education Nurse & Psychologists available 2.  Phone: (03) 5454 7833 - Bendigo or (03) 5018 7301 - Mildura 3.  Includes Diabetes education & hydrotherapy services 4.  Includes Diabetes education & counselling services ATSI  Aboriginal, Torres Strait Islander 

VICTORIA 2020

Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Occ e Ther apist upa apis Phy tiona t l Th sio Pod therap erapis t iat ist Reg rist iste Soc red Nu ial W rse Spe orker e ch The rap ist

226

DPS Web Notes  Advert Page ID Includes services for non ATSI clients 16498

9999999999 9 9999 9 Diabetes education available 999 9 Psychology & counselling available 9 9999 9 Note 1 9 999999 Psychology & counselling available 12-13 9 9 999999 Includes hydrotherapy services Includes Audiology services 9 9 999 99 9 999999 Includes Continence Nursing 9999999999 Note 2 9 9 9 72, 99 999 9 9999 9 9 99999 9 Includes hydrotherapy services 9 9999 9 Includes hydrotherapy services 9 9999999 Note 3 9 9999999 Services for clients also at 69 Service St, Clunes 9 Includes counselling services 31 9 9999999 Note 4  99999 9 Includes hydrotherapy services 9 999 Exercise groups also available 9 999999999 9 9999 99 9 9999 9 999999999 Note 5 Note 6 9 9 Includes hydrotherapy services 9999 999999999 99 9999 9 Includes hire for mobility equipment 9999 9 Some services are visiting services only 9 999 9999 9 9 99999 9 Includes support services for Aphasia clients 9 99999 9 Note 7 9 99999 9 Note 8 9 99999 9

22083 38575 22082 38574 21180 17635 22051 20593 19327 38619 17629 15639 17899 38521 17982 22157 22274 20247 22159 22064 15880 15817 22211 22188 22187 22078 38545 15531 19326 19331 15623 21754 15914 19328 38534 38535 38536 38537

5.  Includes hydrotherapy services; additional location at 2475 Warburton Hwy, Yarra Junction 6.  Services at several locations in Edenhope, Harrow & Aspley 7.  Includes support services for Parkinson's clients 8.  Includes support services for Diabetes clients & hydrotherapy services at 626 Waverley Rd, Glen Waverley D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au Com pl Die ement titia ar y Div n a&nNdu Thera ersi pis Ntruit Exe onal T rioitnioisnti t her st rcis Occ e Ther apist upa api Phy tiona st l Th sio Pod therap erapis t iat ist Reg rist iste Soc red Nu ial W rse Spe orker e ch The rap ist

VICTORIA 2020

Day Therapy Centres SUBURB

Link Health & Community Oakleigh Recreation Centre Lorne Nursing Home

PHONE (03)

Macedon Ranges Health Services

Gisborne 5428 0300

MannaCare Doncaster Rehabilitation Services

Doncaster 1300 902 023

Mansfield District Hospital Visiting Nurses Service

Mansfield 5775 8800

Marwal Centre

North Balwyn 9819 7194

MDHS Community Care Services

Maryborough 5461 0333

mecwacare Barry Fenton Centre

Malvern East 9564 5100

Melton City Council Social Supports Groups

Melton 9747 7200

Mercy Health Wellness Centre

Preston 1300 478 776

Monash Health Social Support Program Cheltenham

Cheltenham 1300 342 273

Monash Health Social Support Program Cranbourne

Cranbourne 1300 342 273

NDCH Com'ty Nursing, Allied Health & NDIS Services

Kerang 5451 0200

Orbost Regional Health Centre Based Care

Orbost 5154 6634

Peninsula Health Social Support Groups

Frankston 1300 665 781

Regis Home Care Eastern Metro

Blackburn South 1300 188 740

Regis Inala Village Day Therapy Centre

Blackburn South 9895 5277 Footscray 9452 2307

Royal Freemasons Springtime Sydenham

Sydenham 9452 2307

Royal Freemasons Wellness Service

Melbourne 9452 2307

St Vincent's Care Services Eltham Day Therapy Centre

Warrnambool 5563 4000 Eltham 1800 778 767

Sunbury Community Health Home Care Packages

Sunbury 9744 4455

Tallangatta Health Service Social Support Groups

Tallangatta 02 6071 5238

Uniting AgeWell - Oakleigh AgeWell Centre

Oakleigh 9568 0466

Uniting AgeWell - Forest Hill AgeWell Centre

Forest Hill 9845 3114

Uniting AgeWell - Hawthorn AgeWell Centre

Hawthorn 9815 0155

Uniting AgeWell - Noble Park AgeWell Centre

Noble Park 9554 0717

Uniting AgeWell - Northcote AgeWell Centre

Preston 9416 8433

Uniting AgeWell Allied Health & Therapy Services

Victoria 1300 783 435

VincentCare Wellbeing Centre VMCH Wellbeing Centre WDHS Physical Activity & Social Support Group

Blackburn 9878 1051 Wantirna South 1300 698 624 Hamilton 5551 8540

Note: 1. Transport services only available in exceptional circumstances 2.  Services for clients at several locations in Avoca, Dunolly & Maryborough 3.  Servicing clients at several locations in Melton, Melton South & Caroline Springs 4. Services include Tai Chi, falls prevention & strength and balance groups, rehabilitation gymnasium 5.  Services provided at several locations in Frankston, Hastings, Mornington & Rosebud 6. Services provided at several locations in Gisborne & Sunbury; includes hydrotherapy & services for ATSI clients 7.  Includes counselling, Asthma & Diabetes education services

ATSI  Aboriginal, Torres Strait Islander  OT  Occupational Therapist 

DPS Web Advert Page ID 38538

99999 9 999999 9 9999999 85 99 99999 9 Note 1 9999 999 999999 Includes Diabetes Educator 72, 99 9 9 9999999 Note 2 9 9 9 Note 3 9 Note 4 21, 60-61 9 9 99 9 9999 9 9 999 999 9 9999999 Note 5 46-47 9 Includes rehabilitation services 46-47 9 Transport & OT home visits also available 99999 9 99999 9 Transport & OT home visits also available 9 9999999 86 9 9999 9 9 9999 9 Note 6 9 9999999 Note 7 Note 8  102-103 9 999 Note 9  102-103 9999 Note 10  102-103 9 999 Note 8  102-103 9999 Note 8 102-103 999 9 Note 11 102-103 9999 99 9 Note 12 89 99 9999 9 9 9999999 Note 13

Lorne 5289 4316 Gisborne 5428 0300

South West Healthcare Allied Health Services

9

Oakleigh 1300 552 509

Macedon Ranges Health Planned Activity Groups

Royal Freemasons Footscray Day Therapy Centre

Notes 

227

15703 38527 61836 18135 22149 20281 38622 19959 21783 21078 22205 22204 22142 38554 38875 21584 20874 22253 16566 16429 18180 16337 22254 38569 17872 17873 17870 17887 17871 21520 17925 17687 38608

 8. Includes a seniors gym, assessments for home safety, massage, exercise groups for rehabilitation, strength & wellness   9. Includes seniors gym; exercise groups for clients with Parkinson's, stroke/balance, wellness & strength programs, assessments for home safety, aids & equipment 10. Includes gym, exercise groups for rehabilitation, strength and wellness, massage therapy and assessments for home safety 11. Includes seniors gyms, assessments for home safety, exercise groups for clients with Parkinson's, stroke, balance, wellness & strength programs 12.  Includes Tai Chi, falls & balance classes, services for Parkinson's & stroke clients 13.  Includes support groups for arthritis, carers, continence & Parkinsons

D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


228

Products & Services

Guide

PHONE (03)

Advert Page

VICTORIA 2020

DPS Web ID

PHONE (03)

Advert Page

DPS Web ID

5224 2700

119

37844

FINANCIAL SERVICES continued

ADVOCACY & INFORMATION ACH Group - Placement Consultants - Aged Care Navigator 1300 224 477

100

38908

Muirfield Financial Services

ACP Placements

9720 3883

111

37079

Nixon Financial - Aged Care Advisors

1300 930 084

122

39043

Bellarine Financial Solutions

5259 9871

120

38164

Nixon Financial Services

1300 930 084

122

38055

Care Guidance

1300 442 383

113

38000

OzPlan Financial Services

9078 6454

123

38041

COTA Holidays

1300 150 050

130

37983

Real Estate Care Service

1300 759 709

127

37050

COTA Membership

1300 140 050

130

37463

RI Advice Shepparton

5831 2833

120

38153

Joseph Palmer & Sons Aged Care Advisers

9601 6847

117

37608

Vista Financial Group

0429 438 464

121

37722

Mercy Health Home Care Services

8416 7777

8526 8961

121

39055

9572 9300

15

37723

1300 331 103

24

38051

100

38908

21, 60-61 37284

We Plan - Centrelink and Aged Care Specialist

Real Estate Care Service

1300 759 709

127

37050

HEALTH & LIFESTYLE

RI Advice Shepparton

5831 2833

120

38153

Care With Quality - Getaways

SereneCare

1300 773 174

114

61689

Colbrow Respite for Carers

VMCH Carers Support Services (Eastern Metro)

1300 698 624

89

37853

INDUSTRY

Well Placed Care - Aged Care Specialists

0419 327 294

115

38111

ACH Group - Placement Consultants - Aged Care Navigator 1300 224 477

ACH Group - Placement Consultants - Aged Care Navigator 1300 224 477

100

38908

BlueCross Home Care Nursing Services

1300 133 414 128D, OBC 37288

Colbrow Respite for Carers

1300 331 103

24

38051

Guardian Network Nursing/Palliative Care

1300 932 273

17

38047

Dementia Support Australia

1800 699 799

133

37235

KinCare Nursing

1300 733 510

25

37273

9572 9300

15

37723

1800 685 329

41

37143

ALZHEIMER'S & DEMENTIA

MEDICATION MANAGEMENT

ASSESSMENTS

MOBILITY & TRANSPORT

ACH Group - Placement Consultants - Aged Care Navigator 1300 224 477

100

38908

Care With Quality - Getaways

Dementia Support Australia

1800 699 799

133

37235

MODERN TECHNOLOGIES

Guardian Network Nursing/Support Services

1300 932 273

17

38048

24/7 Personal Alarm Service - MePACS (VIC/TAS)

Mercy Health Home Care Services

8416 7777

21, 60-61 37284

PLACEMENT CONSULTANTS

VMCH Carers Support Services (Eastern Metro)

1300 698 624

89

37853

ACH Group - Placement Consultants - Aged Care Navigator 1300 224 477

100

38908

VMCH Short Term Restorative Care

1300 698 624

89

38056

ACP Placements

9720 3883

111

37079

Care Guidance

1300 442 383

113

38000

Golden Age Placements

0409 162 532

112

38138

9601 6847

117

37608

CASE MANAGEMENT ACP Placements

9720 3883

111

37079

BlueCross Home Care Nursing Services

1300 133 414 128D, OBC 37288

Joseph Palmer & Sons Aged Care Advisers

Colbrow Nursing & Palliative Care

1300 331 103

24

38050

moveU

0411 757 185

110

37229

Dementia Support Australia

1800 699 799

133

37235

SereneCare

1300 773 174

114

61689

Guardian Network Nursing/Support Services

1300 932 273

17

38048

Well Placed Care - Aged Care Specialists

0419 327 294

115

38111

Mercy Health Home Care Services

8416 7777

21, 60-61 37284

REAL ESTATE & MOVING

SereneCare

1300 773 174

114

61689

moveU

0411 757 185

110

37229

VMCH Carers Support Services (Eastern Metro)

1300 698 624

89

37853

Real Estate Care Service

1300 759 709

126

37050

Well Placed Care - Aged Care Specialists

0419 327 294

115

38111

1800 685 329

41

37143

9830 1895

85

37866

EDUCATION & TRAINING Omni-Care Training

SAFETY & SECURITY 24/7 Personal Alarm Service - MePACS (VIC/TAS)

9484 8102

2

38106

FINANCIAL SERVICES

SKIN & WOUND CARE Benetas In Home Nursing & Support

1300 853 875

124

38141

BlueCross Home Care Nursing Services

1300 133 414 128D, OBC 37288

5259 9871

120

38164

Colbrow Nursing & Palliative Care

1300 331 103

24

38050

COTA Insurance

1300 130 050

130

37982

Guardian Network Nursing/Palliative Care

1300 932 273

17

38047

First State Super

1300 650 873

144-145

38416

VISITORS & VOLUNTEERS

Joseph Palmer & Sons Aged Care Advisers

9601 6847

117

37608

AusCare Home & Community Care

1300 455 322

22

38987

Moneyplan Australia

9374 1133

118

37543

ACA PrimeCare Financial Planning Bellarine Financial Solutions

Products & Services

D  Divider  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

Organisation & Business Reference Index listed alphabetically  This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

PHONE (03)

EMAIL

WEBSITE (www.)

1300 224 477

csc@ach.org.au

achgroup.org.au

ACP Health Care Services

9720 3883

info@acphealth.com.au

acphealth.com.au

AdventCare

9259 2000

info@adventcare.org.au

adventcare.org.au

02 9431 1000

agedcare@allity.com.au

allity.com.au

9353 5000

enquiries@anzaclodge.com.au

anzaclodge.com.au

1300 298 728

marketing@arcare.com.au

arcare.com.au

9795 9154

info@cumberlandview.com.au

cumberlandview.com.au

1800 287 786

info@aurrum.com.au

aurrum.com.au

ACH Group

Allity Anzac Lodge Nursing Home Arcare Arton Group Aurrum

229

Resi de n Sup tial Age port dC Reti ed & A are ssist rem Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

VICTORIA 2020

9 9 9 9 9 9 9

9 9

9 9

SRS  Supported Residential Service 

1300 455 322

erica@communitycare.com.au

auscareservices.com.au

111 101 90-91 77

99 99

99 9 Australian Unity Independent & Assisted Living  1300 160 170  residentialmarketing@australianunity.com.au australianunity.com.au/assisted-living 9 99 9 BASScare 8809 4000 admissions@basscare.org.au basscare.org.au 999 999 Belvedere Aged Care 9574 1355 info@belvedere.com.au belvedere.com.au 9 Benetas 1300 236 382 customercentre@benetas.com.au benetas.com.au 9 999999 Bethel Aged Care 8467 2222 enquiries@bethelac.com.au bethelac.com.au 9 BlueCross Community & Residential Services 1300 133 414 admissions@bluecross.com.au bluecross.com.au 9 9999 9 Brotherhood of St Laurence Aged Care 1300 147 147 agedcare@bsl.org.au agedcare.bsl.org.au 9 9999 Bupa Aged Care 1300 245 993 info@bupacare.com.au bupaagedcare.com.au 9 Care Guidance 1300 442 383 info@careguidance.com.au careguidance.com.au 9 Care With Quality 9572 9300 admin@carewithquality.com.au carewithquality.com.au 9 9 Carewest Group 9369 4122 info@carewestgroup.com.au carewestgroup.com.au 9 Cheltenham Manor 9584 1111 office@cheltenhammanor.com.au cheltenhammanor.com.au 9 City of Glen Eira 9524 3333 mail@gleneira.vic.gov.au gleneira.vic.gov.au 9 9 99 CO.AS.IT Italian Assistance Association 9349 9000 coasit@coasit.com.au coasit.com.au 999 Colbrow Homecare 1300 331 103 homecare@colbrow.com colbrowhomecare.com.au 99 9 Connect Health & Community 9575 5333 intake@connecthealth.org.au connecthealth.org.au 999 COTA 1300 140 050 info@cotamembership.org.au cotamembership.org.au 9 9 Della dale Aged Care 1800 001 717 info@delladale.com.au delladale.com.au 9 Deloraine Aged Care 9433 3444 enquiriesdeloraine@goldage.com.au goldage.com.au 9 Dementia Support Australia 1800 699 799 dsa@dementia.com.au dementia.com.au 9 Doncaster Manor Supported Care Home 9841 7250 pibrophy@hotmail.com doncastermanor.com.au 9 Dorothy Impey Home 8102 2400 dotimp@dorothyimpeyhome.org.au dorothyimpeyhome.org.au 9 Doutta Galla Aged Services 9680 3300 admissions@dgas.org.au dgas.org.au 9 9 Edenvale Manor 9337 7343 reception@edenvalemanor.com.au edenvalemanor.com.au 9 Embracia Victoria 1800 281 274 enquiries@embraciavic.com.au embracia.com.au/victoria 9 Emerald Terrace Aged Care 9846 4900 reception@emeraldterrace.com.au emeraldterrace.com.au 9 Estia Health Residential Services 1300 682 833 admissions@estiahealth.com.au estiahealth.com.au 9 Fernlea House Community Care 5968 3895 admin@fernlea.com.au fernlea.com.au 99 First State Super 8613 9852 enquiries@firststatesuper.com.au firststatesuper.com.au 9 AusCare Home & Community Care

Advert Page 100

IFC-1 169 7 22 12-13 72, 99 5 85 77 128D, OBC 160D 71 113 15 64 52 138 82 24 31 130 62 55 133 95 65 56 138 159, 170 69 192-192D 18 144-145

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Guide

VICTORIA 2020

Organisation & Business Reference Index listed alphabetically  This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION Golden Age Placements

PHONE (03)

EMAIL

0409 161 532 martina@goldenageplacements.com.au

WEBSITE (www.)

Resi de n Sup tial Age port dC Reti ed & A are ssist rem Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

230

9

goldenageplacements.com.au

Advert Page 112

Greenslopes Aged Care

9852 1800 management@greenslopesretirement.com.au greenslopesretirement.com.au  9

105

Greenwood Manor

9551 5676

office@greenwoodmanor.com.au

greenwoodmanor.com.au

9

52

Guardian Healthcare Services

1300 978 009

info@guardianhealthcare.com.au

guardianhealthcare.com.au

Guardian Network

1300 932 273

care@guardian-network.com.au

guardian-network.com.au

Heritage Care

9722 5800

hello@heritagecare.com.au

heritagecare.com.au

Holmwood Aged Care

5962 4321

info@holmwood.com.au

holmwood.com.au

Homestyle Aged Care Services

9559 0400

enquiry@homestyleagedcare.com.au

homestyleagedcare.com.au

Isomer Aged Care

9752 9455

info@isomer.com.au

isomer.com.au

Japara

9649 2100

marketing@japara.com.au

japara.com.au

Joseph Palmer & Sons

9601 6800  agedcare@jpalmer.com.au jpalmer.com.au/services/aged-care

Just Better Care VIC

1300 587 823

info@justbettercare.com

justbettercare.com

KinCare

1300 733 510

mail@kincare.com.au

kincare.com.au

Lifeview Residential Care

1800 543 384

office@lifeview.com.au

lifeview.com.au

McKenzie Aged Care Group

1300 899 222

info@mckenzieacg.com

mckenzieacg.com

mecwacare

1800 163 292

enquiries@mecwacare.org.au

mecwacare.org.au

Medical & Aged Care Group

9428 2800

admissions@maacg.com.au

aged-care.maacg.com.au

Menarock Life

9898 1000

mycare@menarock.com.au

menarocklife.com.au

MePACS

1800 685 329

mepacssales@phcn.vic.gov.au

mepacs.com.au

Mercy Health

1300 478 776

information@mercy.com.au

mercyhealth.com.au

Moneyplan Australia

9374 1133

finance@moneyplan.com.au

moneyplan.com.au

Morcare Services

9800 4433

support@morcare.com.au

morcare.com.au

0411 757 185

info@moveubytlc.com.au

moveubytlc.com.au

Muirfield Financial Services

5224 2700

mfs@muirfieldfs.com.au

Nazareth Care

9830 5022

admin.camberwell@nazarethcare.com

1300 930 084

nixonfinancialservices@tfsa.com.au

muirfieldfs.com.au sistersofnazareth.com/region/ australasian-region nixonfinancialservices.com.au

9484 8102

info@omni-care.com.au

omni-care.com.au

1300 362 481

communications@opalagedcare.com.au

opalagedcare.com.au

OzPlan Financial Services

9078 6454

reception@ozplan.com.au

ozplan.com.au

Park Lane Croydon

9726 1100

enquiries@parklaneagedcare.com.au

parklaneagedcare.com.au

Parkglen

9798 1633

enquiries@parkglen.com.au

parkglen.com.au

Primary Caring

9364 3385

cumberlandmanor@netspace.net.au

cumberlandmanor.com.au

Prime Care Financial Planning

1300 853 875

enquire@primecarefinancial.com.au

primecarefinancial.com.au

Real Estate Care Service

1300 759 709

info@realestatecareservice.com.au

realestatecareservice.com.au

Regis Aged Care

1300 998 100

advice@regis.com.au

regis.com.au

RI Advice Shepparton

5831 2833

reception@rishepparton.com.au

rishepparton.com.au

Rosewood Downs SRS

9701 3234

ruban2@bigpond.com

rosewooddowns.com.au

info@samkayhealth.com.au

samkayhealth.com.au

moveU

Nixon Financial Services Omni Care Opal Aged Care

Samkay Health Residental Aged Care Services  8432 5199 SRS  Supported Residential Service 

99 99 9 9 9 9 9

9

51 178 66 79

9

106

9 99 99 9 9 9 9 9 9

17

117 30

9 9

25 93, 139 109

99999 9 9

9 161D 193D

9 999999 9 99 9 9

9

41 21, 60-61 118 28 110 119 97D

9 9

99 9

122 2 32D, IBC

9

123

9

57

9999 9 9

104 73

9 9 9

999

9

126 46-47

9 9 9

124

120 129D

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AgedCareGuide.com.au

Organisation & Business Reference Index listed alphabetically  This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

PHONE (03)

EMAIL

WEBSITE (www.)

SereneCare

1300 773 174

info@serenecare.com.au

serenecare.com.au

Simply Helping

1800 998 866

info@simplyhelping.com.au

simplyhelping.com.au

St Vincent's Care Services

1800 778 767

svcs.info@svha.org.au

svcs.org.au

Star Residential Care

9763 8009

service@starresidentialcare.com.au

starresidentialcare.com.au

Sunnyhurst Gardens

9596 4040

info@sunnyhurstgardens.com.au

sunnyhurstgardens.com.au

ttha@ttha.org.au

ttha.org.au

9830 1466

karen@theconnault.com

theconnault.com

1300 111 227

acp.enquiries@aue.salvationarmy.org

agedcare.salvos.org.au

9458 7777

marketing@tlcagedcare.com.au

tlcagedcare.com.au

Tongala & District Memorial Aged Care Service 5859 0800 

admin@tongalaagedcare.com.au 

Trinity Care

9091 5200

admissions@trinitymanor.com.au

trinitycare.com.au

Uniting AgeWell

1300 783 435

info@unitingagewell.org

unitingagewell.org

Vasey RSL Care

1300 602 108

info@vaseyrslcare.org.au

vaseyrslcare.org.au

Vermont Aged Care

9873 5300

admin@vermontagedcare.com.au

vermontagedcare.com.au

Vista Financial Group

9598 8002

sonia@vistafinancial.com.au

vistafinancial.com.au

VMCH

1800 036 377

vmch@vmch.com.au

vmch.com.au

We Plan Financial

0408 457 722

rosie@weplanfinancial.com.au

weplanfinacial.com.au

Well Placed Care

0419 327 294

pauline@wellplacedcare.com.au

wellplacedcare.com.au

9726 1100

enquiries@willowbrae.com.au

willowbrae.com.au

Tabulam & Templer Homes for the Aged (TTHA) 8720 1333 The Connault Luxury Aged Care Living The Salvation Army Aged Care TLC Aged Care

Willowbrae Melton SRS  Supported Residential Service 

9

9 99 999 9

9

Advert Page 114 26

9

86

9 9 99 99 9 99 9 9 9 9 9 99999 9 99 9

94

9

9 999999 9 9

9

81 33D 54 68 49 96D 102-103 140-141 59 121 89 121 115 57

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AgedCareGuide.com.au

VICTORIA 2020

Abbreviations

AC...............................................................................Aged Care ACAS............................ Aged Care Assessment Service ACHA........................ Assistance with Care & Housing for the Aged ACL............................................................. Aged Care Living ACS.....................................................Aged Care Service(s) Apts..................................................................... Apartments Assoc.....................................................................Association ATSI.......................... Aboriginal, Torres Strait Islander Aust......................................................................... Australian CALD................ Culturally and Linguistically Diverse CBC.......................................................... Centre Based Care CC................................................................ Community Care Com’ty................................................................. Community Coop.....................................................................Cooperative CS.................................................... Community Service(s) Ctr......................................................................................Centre DAP........................... Daily Accommodation Payment

231

Resi de n Sup tial Age port dC Reti ed & A are ssist rem Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

VICTORIA 2020

Dis............................................................................... Disability Dist.................................................................................. District DTC....................................................... Day Therapy Centre DVA............................Department of Veterans’ Affairs Estn.................................................................................Eastern Fmr.................................................................................. Former Gtr....................................................................................Greater H/Care or HC...................................................... Home Care HCP................................................Home Care Package(s) Hlth.................................................................................. Health Hosp.............................................................................Hospital HS.............................................................. Health Service(s) Hse.................................................................................... House IBC.............................................................Inside Back Cover IFC............................................................ Inside Front Cover ILU....................................... Independent Living Unit(s) Indep................................................................. Independent LGBTIQ................ Lesbian Gay Bisexual Transgender

Intersex Questioning Lwr.................................................................................... Lower Melb.......................................................................Melbourne Metro................................................................Metropolitan N/Home........................................................ Nursing Home N/hood....................................................... Neighbourhood NESB................... Non English Speaking Background NH.................................................................... Nursing Home Nth..................................................................................... North Nthn...........................................................................Northern NW......................................................................... North West OBC....................................................... Outside Back Cover PAG......................................... Planned Activity Group(s) Prog....................................................................... Program(s) RAC..................................................Residential Aged Care RAD................Refundable Accommodation Deposit Reg.............................................................................. Regional Res.......................................................................... Residential

Ret/Retire........................................................... Retirement RV...........................................................Retirement Village SE..............................................................................South East Serv........................................................................... Service(s) SL...............................................................Supported Living Soc...................................................................................... Social SRS............................... Supported Residential Service SSG............................................. Social Support Group(s) Sth...................................................................................... South Sthn........................................................................... Southern STRC................................... Short Term Restorative Care Supp............................................................................. Support SW............................................................... South West(ern) TCP.................................... Transitional Care Program(s) Trans.......................................................................... Transport VHC....................................................Veterans’ Home Care VMCH.................................. Villa Maria Catholic Homes Wstn.............................................................................Western


232

Guide

VICTORIA 2020

Index Abbreviations............................................................................................................. 146 Aboriginal and Torres Strait Islander (ATSI).................................................92 Advocacy....................................................................................................................... 131 Aged Care Assessment Service (ACAS)...........................................................45 Appeal..........................................................................................................................45 Assessment...............................................................................................................45 Referrals......................................................................................................................45 Regions..................................................................................................................... 146 Aged care checklist............................................................................................ 87-88 Aged care explained.................................................................................................10 Aged care homes................................................................................................ 49-57 Accommodation payments..............................................................................57 Accreditation and certification......................................................................50 Basic Daily Fees.......................................................................................................56 Charter of Rights............................................................................................ 53-54 Complaints.................................................................................................................55 Costs..............................................................................................................................55 Cultural services............................................................................................. 79-82 Directory listings...................................................................................... 151-195 Extra services...........................................................................................................76 Homes and their services..................................................................................49 How much will I pay............................................................................................57 Payment Options...................................................................................................58 Quality standards...................................................................................................53 RAD & DAP.................................................................................................................58 Where do I start......................................................................................................49 Applying to a home...................................................................................................63 Waitlist.........................................................................................................................63 Vacancy.......................................................................................................................63 Assessments.......................................................................................................... 44-45 Care leavers....................................................................................................................92 Carer support.................................................................................................. 136-137 Counselling services.......................................................................................... 137 Support groups.................................................................................................... 136 Support lines......................................................................................................... 137 Centre Based Care Services........................................................................... 31-32 Directory listings................................................................................................. 225 Commonwealth Home Support Programme (CHSP)..................... 16-18 Am I eligible?...........................................................................................................18 Directory listings...................................................................................... 223-224 Types of services provided................................................................................17 Urgent needs............................................................................................................18 What is CHSP?..........................................................................................................17 Who is CHSP for?....................................................................................................17 Who pays for CHSP services?...........................................................................18 Community Visitors Scheme........................................................................ 36-37 Consumer Directed Care..........................................................................................16 Costs for residential care.........................................................................................55 Culturally and Linguistically Diverse (CALD) people...............................92 Directory listings ..................................................................................... 215-222 Daily living in a nursing home.................................................................... 70-74 Day Therapy Centres..................................................................................................32 Directory listings...................................................................................... 226-227 Deciding on a home..........................................................................................64 -67 Definition of often used terms.............................................................. 144 -145 Dementia support........................................................................................ 132-134 Changed behaviours......................................................................................... 134 Dementia and aged care................................................................................ 132

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Dementia support continued Specialised support........................................................................................... 134 Where can I get help?...................................................................................... 134 De-stressing your move............................................................................ 127-128 Directory index.......................................................................................................... 143 Aged care home listings...................................................................... 151-195 Centre Based Care listings.............................................................................. 225 Council reference index................................................................................... 149 Culturally appropriate homes and services.............................. 215-222 Day Therapy Centres listings.............................................................. 226-227 Home Care Packages listings............................................................. 201-214 In home care provider listings.......................................................... 223-224 Local Government Area (LGA) reference index.................................. 149 Organisation & business index......................................................... 229-231 Products & services listings........................................................................... 228 Retirement accommodation listings............................................ 199-200 Suburb reference index........................................................................ 147-149 Town reference index............................................................................ 147-149 Disability..........................................................................................................................92 End of life.......................................................................................................... 135-136 Family and friends.............................................................................................. 136 Palliative care in a nursing home................................................... 135-136 Residents with dementia............................................................................... 136 Services to help at home................................................................................ 135 Enduring Power of Attorney.............................................................................. 129 Estate planning.............................................................................................. 128-129 Financial advice............................................................................................. 117-124 Financial counselling........................................................................................ 120 How an expert can help.................................................................................. 118 Important questions to ask........................................................................... 119 Paying for your care........................................................................................... 117 What will it cost................................................................................................... 119 What you ought to know - five facts............................................ 121-124 Financially disadvantaged....................................................................................93 Frequently asked questions.......................................................................... 83-84 Home Care flow chart..............................................................................................14 Home Care Packages.........................................................................................19 -28 Approved providers..............................................................................................20 Are you eligible?.....................................................................................................24 Care Agreement......................................................................................................24 Cost........................................................................................................................24 -27 Directory listings...................................................................................... 201-214 Exit fees.......................................................................................................................20 How much you will pay.............................................................................. 27-28 Priority.........................................................................................................................19 Quality and complaints......................................................................................28 Services not provided.................................................................................. 23-24 Services provided...................................................................................................23 Types of packages .........................................................................................20 -23 Homeless.........................................................................................................................93 How to use the Aged Care Guide..........................................................................6 LGBTIQ...............................................................................................................................93 Mobility.................................................................................................................... 39-42 Improve access................................................................................................ 39-40 Independent Living Centres............................................................................42 Mobility aids.............................................................................................................41 Safety at home................................................................................................ 39-40 Technology................................................................................................................42

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

Moving into a home.......................................................................................... 67-70 What can you bring...................................................................................... 67-69 Making the transition................................................................................. 69-70 My Aged Care...................................................................................................................8 Nutrition.................................................................................................................. 42-43 Placement consultants.............................................................................. 110-116 Case management.................................................................................. 115-116 Choosing a placement consultant............................................................. 112 How a placement consultant can help................................................... 111 Negotiate and advocate for you................................................................. 112 Resolving family disputes.............................................................................. 113 Private home care............................................................................................... 29-30 Regional Assessment Service (RAS).................................................................44 Assessment...............................................................................................................44 Referrals......................................................................................................................44 Regaining your independence.................................................................... 34-35 Resident agreement......................................................................................... 74-75 Retirement living.......................................................................................... 100 -108 Choosing a village.............................................................................................. 107 Departure/exit fee.............................................................................................. 105 Deposit or entry contribution...................................................................... 104 Directory listings...................................................................................... 199-200 Fees and charges................................................................................................. 105 Finding the right village................................................................................. 107 Life in a village..................................................................................................... 108 Ownership.............................................................................................................. 104 Types of villages.................................................................................................. 101 Vacating................................................................................................................... 105 Residential Care flow chart...................................................................................48 Respite ............................................................................................................ 33-34, 78 At home............................................................................................................... 33-34 Centre Based Respite Care................................................................................34 Cost.........................................................................................................................34,78 Eligibility.....................................................................................................................34 Residential respite................................................................................................78 Restorative care...........................................................................................................36 Reverse mortgages................................................................................................. 125 Rural & Regional clients..........................................................................................93 Selling and moving................................................................................................ 126 Short Term Restorative Care.................................................................................36 Special needs groups........................................................................................ 92-93 Support at home................................................................................................. 15-16 Transition Care..............................................................................................................34 Transport services............................................................................................... 38-39 Supported living................................................................................................. 97-99 Care Communities.................................................................................................97 Choosing a community......................................................................................98 Supported Residential Services.................................................................. 94-97 Costs..............................................................................................................................96 Information for prospective residents.......................................................97 Refund of fees..........................................................................................................96 Residential agreement.......................................................................................96 Respite.........................................................................................................................95 Services available..................................................................................................95 Support plan.............................................................................................................96 What to look for in a SRS?.................................................................................95 Useful phone numbers............................................................................................11 Veterans...........................................................................................................................93 Veterans' support.......................................................................................................33

n n

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LOVING LIFE NEVER GETS OLD

As one of Victoria’s largest and most trusted aged care providers, BlueCross offers personalised care in your home or one of our 34 residences.

North/West Avondale Heights Heidelberg Mill Park Preston

Glenroy Ivanhoe Northcote Sunshine

East Box Hill Caulfield Kew Mooroolbark Surrey Hills Toorak

Camberwell Croydon Malvern East Mt Waverley Templestowe Vermont South

South Brighton Cheltenham Mulgrave Sandringham

Chelsea Mordialloc Oakleigh

Regional Cowes

Kilmore

1300 133 414 bluecross.com.au

Profile for DPS Publishing

Aged Care Guide Victoria 2020  

Aged Care Guide Victoria 2020  

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