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GUIDE TO

Guide TASMANIA  2020

We’ll guide you to the right choice

Home Care Residential Care Retirement Living

Est. 19

99

TY

DPS QUALI

ISSN 2652 − 709X

AgedCareGuide.com.au | TalkingAgedCare.com.au |

/ TalkingAgedCare |

@TalkingAgedCare


Care you can see

At Regis, we believe the good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our staff, clients, residents and their families for over 25 years. With support ranging from retirement living, day therapy, day respite, home care and residential care including ageing-in-place, dementia and respite care, our broad Regis Tasmanian offerings go beyond specialist skills and tailored services. We’re proud of everything we’ve achieved but we’ll never stop looking for ways to do more, because for us ‘care’ is more than just a service. It’s something we’re constantly reviewing and refining to ensure our clients and residents lead rewarding, independent lives. Call today and let’s chat about finding the best fit for you.

REGIS TASMANIA AGED CARE RESIDENCES Tasmania-Eastern Shore

OTHER SERVICES

DAY THERAPY CENTRE Legana Warrane

Tasmania-Legana

Tasmania-Norwood

RESPITE CARE Tasmania South Tasmania North

HOME CARE Tasmania South Tasmania North

Call 1300 998 100 | Visit regis.com.au

RETIREMENT VILLAGE Norwood


TA S M A N I A 2 0 2 0

AgedCareGuide.com.au

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COTA message.................................................................................................................................................................................................................................................................... 2 From the Managing Editor....................................................................................................................................................................................................................... 3 How to use the Aged Care Guide................................................................................................................................................................................................ 4 Aged care explained.............................................................................................................................................................................................................................................. 6 Useful phone numbers..................................................................................................................................................................................................................................... 7 My Aged Care....................................................................................................................................................................................................................................................................... 8

Home care flow chart...................................................................................................................................................................................................................................... 10 Support at home....................................................................................................................................................................................................................................................... 11 - Commonwealth Home Support Programme...........................................................................................................................................12

- Home Care Packages..................................................................................................................................................................................................................................16 - Private home care. ...........................................................................................................................................................................................................................................26 - Centre Based Care............................................................................................................................................................................................................................................27 - Day Therapy Centres. .................................................................................................................................................................................................................................28 - Veterans’ support..............................................................................................................................................................................................................................................28

- Respite at home...................................................................................................................................................................................................................................................29 - Transition Care........................................................................................................................................................................................................................................................30

- Short Term Restorative Care........................................................................................................................................................................................................31 - Community Visitors Scheme.......................................................................................................................................................................................................31

Mobility........................................................................................................................................................................................................................................................................................ 32 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 35 Aged care flow chart........................................................................................................................................................................................................................................ 38 Aged care homes..................................................................................................................................................................................................................................................... 39 - Cost for residential care........................................................................................................................................................................................................................43

- Payment options: RAD and DAP.........................................................................................................................................................................................46 - Applying to aged care homes..................................................................................................................................................................................................47 - Waiting for residential care............................................................................................................................................................................................................47 - Deciding on a home....................................................................................................................................................................................................................................48

- Moving into a home....................................................................................................................................................................................................................................49 - Daily living in a nursing home ..............................................................................................................................................................................................50

- Extra Services.............................................................................................................................................................................................................................................................52 - Residential respite............................................................................................................................................................................................................................................53

Special needs groups...................................................................................................................................................................................................................................... 54 Cultural services........................................................................................................................................................................................................................................................ 55 Supported living....................................................................................................................................................................................................................................................... 56 Retirement living..................................................................................................................................................................................................................................................... 58

Placement consultants.............................................................................................................................................................................................................................. 63 - Case management..........................................................................................................................................................................................................................................65

Financial advice.......................................................................................................................................................................................................................................................... 66 Advocacy................................................................................................................................................................................................................................................................................... 69 Dementia Support................................................................................................................................................................................................................................................. 70 End of life care............................................................................................................................................................................................................................................................... 74 Carer support................................................................................................................................................................................................................................................................... 75 Directory Lists & Reference Indexes - Directory contents page.............................................................................. 77 This section includes all the lists and reference tables to make finding a home or service so much easier: Suburb & Town, Council Districts referencing, ACAT regions, maps. Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Day Therapy Centres, Centre Based Care, Products & Services.

Contents

Regional Assessment Service (RAS).................................................................................................................................................................................. 34


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COTA message “At a time when there has been significant negative media coverage about aged care, and a Royal Commission into Quality and Safety in Aged Care, it’s important to be reminded that Australia has one of the best aged care systems in the world. Parts of the media like to focus on the negatives and imply that they are the general rule. They are not. It ignores the fact that every day, thousands of older Australians are receiving quality support to live longer in their own homes or are being cared for in a safe environment by dedicated passionate staff in aged care homes across the country.

COTA message

Those same media consistently refuse to air positive stories about remarkable new developments in aged care happening all over Australia, or even stories about what is being done to address the problems that do exist. I know this first hand, because ABC programs like Four Corners and 7.30 have declined to have me on their exposes because I want to focus on solutions. COTA convinces Government to adopt new policies and standards, but those media are not interested. Over the last few years we have seen important changes in aged care. In 2012, the then Labor Government announced a 10 year plan to increase Home Care Packages (HCPs) from 60,000 to 140,000. We know now that number is grossly insufficient but at the time it was a quantum shift. As I write, the Coalition has increased the 2022/23 target to 157,000 packages, and brought forward 20,000 of them to earlier dates, but many more will be needed to bring waiting times to a reasonable level. I’m confident this will happen. In February 2017, the HCP program underwent ground-breaking change as a result of a

Coalition pledge in the 2015 Budget. HCPs went from being assigned to aged care providers to being under the control of the consumer, the person who uses the package, or their family. The consumer can now negotiate what they want and take the package to any provider they choose and move it if they are not happy. Since then, the former Minister legislated to require that providers give consumers much more information about services and prices. In the 2018 Federal Budget, the Coalition agreed in principle to a COTA demand that just as HCPs are now allocated to consumers, so will residential care funding be in future. High quality providers who are in demand, with waiting lists, will be able to offer services to new people, which they cannot do now. An Impact Study is underway to plan how and when to do this, but the change will happen soon. More recently we have seen the creation of the Aged Care Quality and Safety Commission which brings the accreditation, complaints and compliance functions together in a “one stop shop”. We now have a single quality framework across residential and all home care and since 1 July 2019 new aged care standards that are much more consumer focused. COTA Australia is the peak national advocacy body for older Australians. We have been the leading advocate for much greater consumer choice and control in aged care. We have had a lot of success and more is on the way. We are now partnering with DPS to improve consumer information and choice about services, and providing opportunity for direct consumer feedback and comment on services. By creating a marketplace for you to choose between providers, and giving you the opportunity to ‘Leave a Review’ of any service or village, DPS is strengthening consumer choice. An independent, unbiased resource such as this Aged Care Guide, together with the online

directory AgedCareGuide.com.au, assists you to make the right aged care choices for your specific circumstances, and can help you take greater control of your care.”

Ian Yates AM Chief Executive COTA Australia


AgedCareGuide.com.au

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From the Managing Editor For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia. Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement. The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included. You can use the printed Aged Care Guide in conjunction with our website

– AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products. Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website. We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide.

From the Managing Editor

Welcome to the 2020 edition of Aged Care Guide Tasmania.

We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au I look forward to hearing from you.

Margot White – Managing Editor Aged Care Guide Tasmania 2020 Printed August 2020 RRP $44, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd  ●  1300 186 688  ●  145 South Tce, Adelaide SA 5000 info@dps.com.au  ●  AgedCareGuide.com.au  ●   ABN 53 090 793 730 Advertising sales@dps.com.au 1300 186 688

Distribution distribution@dps.com.au 1300 186 688

Proudly produced and printed in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. ©  Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ®Aged Care Guide is a registered trademark.


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How to use the Aged Care Guide

The articles up to page 75 will help you become better informed about aged care, community care and retirement living.

The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 81 –85); retirement accommodation (see page 86); home care packages (see pages 88 –89); and facilities or services specific to your cultural background (see page 90).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 96 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home.

Locality search: If you know the Council District, suburb or town, then use the cross reference index on page 78. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on page 90.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (pages 91 –94).

Visit AgedCareGuide.com.au for a complete list of services available near you. AgedCareGuide.com.au

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The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group. Cultural Group CALD

Aged Care Home Name Glenview Community Services

CALD

Mary's Grange (Southern Cross Care)

Taroona 6227 7000 15465

Cultural Group CALD

Aged Care Home Name Southern Cross Care Mount Esk

CALD

Southern Cross Care Sandown Apartments

 Northern

Currie

FLINDERS

PHONE DPS Web ID (03) St Leonards 6339 1205 15503

Sandy Bay 6216 7100 15477

Southern Cross Care Ainslie House

Low Head 6382 1477 15432

CALD

Southern Cross Care Yaraandoo

Somerset 6435 1010 15436

CALD

Southern Cross Care Glenara Lakes

Youngtown 6343 6777 15446

LGBTIQ

Glenview Community Services

Glenorchy 6277 8800 15512

CALD

Southern Cross Care Guilford Young Grove

Stanley Smithton

Sandy Bay 6225 1025 15511

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BURNIE

PO ON

CENTRAL COAST

Exeter

WEST TAMAR

St Helens

LAUNCESTON

KENTISH

BREAK O‘DAY

Launceston Deloraine

Table of Home Care Package (HCP) providers offering culturally appropriate services

DORSET Scottsdale

LATROBE Sheffield

WARATAH-WYNYARD

Bridport

GEORGE TOWN

DEV

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The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

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CIRCULAR HEAD

Guide

Culturally appropriate Home Care Packages

Longford

MEANDER VALLEY

Poatina

Fingal

NORTHERN MIDLANDS Bicheno

Zeehan

Campbell Town Ross Queenstown

UALI DPSEst.Q1999

AgedCareGuide.com.au | TalkingAgedCare.com.au |

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Retirement Living

DPS Web ID 17559

Cultural Group CALD

Service Provider Southern Cross Care Home Care South

6146 1850

DPS Web ID 17548

6295 0004

17550

CALD

The Parkside Foundation Home Care Packages

6243 6044

17547

ATSI

Uniting AgeWell North Western Tasmania Home Care 6715 7000 17554

CALD

Uniting AgeWell Southern Tasmania Home Care

6289 8800

17528

PHONE (03)

PHONE (03)

Bhutanese

Community Care TASMANIA

1300 722 400 17525

Filipino

Glenview Home Care

6277 8800

17533

CALD

Bolton Clarke Southern TAS At Home Support

1300 665 444 21170

Italian

Southern Cross Care Home Care South

6146 1850

17548

CALD

Community Care TASMANIA

1300 722 400 17525

LGBTIQ

Care Forward Home Care Packages North West

CALD

Glenview Home Care

6277 8800

17533

LGBTIQ

Glenview Home Care

CALD

Mary's Grange Home Care (Southern Cross Care)

6146 1850

17539

NESB

Community Care TASMANIA

CALD

Migrant Resource Centre Home Care

6221 0999

17545

Polish

Glenview Home Care

6277 8800

17533

CALD

South Eastern Community Care - Home Care Packages 6269 1200

17551

Polish

South Eastern Community Care - Home Care Packages 6269 1200

17551

CALD

Southern Cross Care Home Care North West

17558

6435 0340

1300 364 876 20955 6277 8800

Strahan

Swansea

CENTRAL HIGHLANDS Oatlands Bothwell

@TalkingAgedCare

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care

SOUTHERN MIDLANDS

Ouse

Kempton

Hamilton

Triabunna Orford

BRIGHTON

Maydena

New Norfolk

DERWENT VALLEY

17533

1300 722 400 17525

SORELL CLARENCE

HOBART

Dunalley

Kingston Huonville

Geeveston

TASMAN Cygnet

KINGBOROUGH

Nubeena

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HUON VALLEY Dover

/ TalkingAgedCare |

GLAMORGANSPRING BAY

WEST COAST

RCH Y

6272 3511

SETAC Community Care

NO

Residential Care

Service Provider Karadi Aboriginal Corporation Aged Care

ATSI

GLE

Home Care

Cultural Group ATSI

Scamander

Westbury

Rosebery

Abbreviations...............................................................................................................95 Aboriginal and Torres Strait Islander (ATSI) ................................................54 Advocacy.........................................................................................................................69 Aged Care Assessment Team (ACAT) ...............................................................35 Appeal .........................................................................................................................35 Assessment ..............................................................................................................35 Referral code ...........................................................................................................35 Regions .......................................................................................................................78 Aged care explained...............................................................................................6-7 Aged care homes .............................................................................................. 39 - 42 Accommodation payments .............................................................................44 Accreditation and certification......................................................................40 Basic Daily Fees ......................................................................................................43 Complaints................................................................................................................42 Costs .................................................................................................................... 43 - 44 Cultural services.....................................................................................................55 Directory listings ...........................................................................................80 -85 Extra services...........................................................................................................52 Homes and their services ........................................................................ 39 - 40 How much will I pay............................................................................................44 Payment Options ..................................................................................................46 Quality standards..................................................................................................42 RAD & DAP ................................................................................................................46 Where do I start .....................................................................................................39 Applying to a home..................................................................................................47 Vacancy...............................................................................................................47- 48 Waitlist........................................................................................................................47 Assessments .........................................................................................................34 -35 Care leavers ...................................................................................................................54 Carer support ...............................................................................................................75 Counselling services ............................................................................................75 Support groups ......................................................................................................75 Support lines ...........................................................................................................75 Centre Based Care Services...................................................................................27 Directory listings ...................................................................................................93 Commonwealth Home Support Programme (CHSP) .................... 12-15 Am I eligible? ..........................................................................................................14 Directory listings ........................................................................................... 91-92 Types of services provided .......................................................................13 -14 Urgent needs ...........................................................................................................14 What is CHSP? .........................................................................................................13 Who is CHSP for? ...................................................................................................14 Who pays for CHSP services?..........................................................................15 Community Visitors Scheme........................................................................ 31-32 Consumer Directed Care.........................................................................................12 Costs for residential care................................................................................43- 44 Culturally and Linguistically Diverse (CALD) people..............................54 Directory listings ..................................................................................................90 Daily living in a nursing home ...................................................................50 -51

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Whitemark

 Southern

Grassy

96

Index

 North Western

W

CALD

PHONE DPS Web ID (03) Glenorchy 6277 8800 15512

79

This map provides you with a geographical reference to the LGA areas in Tasmania. KING ISLAND

rd

TASMANIA  2020

We’ll guide you to the right choice

Guide

90

Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

yn ya

Guide

ve

DPS GUIDE TO

Ul

How to use the Aged Care Guide

The information featured in the Aged Care Guide Tasmania 2020 will inform you on a number of considerations when choosing accommodation and care options.

Alonnah

Abbreviations See page 95

Guide Day Therapy Centres.................................................................................................28 Directory listings ...................................................................................................92 Deciding on a home .................................................................................................48 Definition of often used terms ...........................................................................76 Dementia support ..................................................................................... 70, 72-73 Changed behaviours ................................................................................... 72-73 Dementia and aged care ..................................................................................70 Specialised support .............................................................................................73 Where can I get help?.................................................................................70, 72 Directory index............................................................................................................77 Aged care home listings ...........................................................................80 -85 Centre Based Care listings................................................................................93 Council reference index .....................................................................................78 Culturally appropriate homes and services ...........................................90 Day Therapy Centres listings...........................................................................92 Home Care Packages listings..................................................................86 -89 In home care provider listings ...............................................................91- 92 Local Government Area (LGA) reference index ....................................78 Organisation & business index......................................................................95 Products & services listings.............................................................................94 Retirement accommodation listings .........................................................86 Suburb reference index .....................................................................................78 Town reference index .........................................................................................78 Disability.........................................................................................................................54 End of life .......................................................................................................................74 Family and friends................................................................................................74 Palliative care in a nursing home ................................................................74 Residents with dementia .................................................................................74 Services to help at home ..................................................................................74 Financial advice ................................................................................................. 66 - 67 Financial counselling ..........................................................................................67 How an expert can help ....................................................................................66 Important questions to ask.............................................................................67 Paying for your care.............................................................................................66 Financially disadvantaged....................................................................................54 Home Care flow chart..............................................................................................10 Home Care Packages........................................................................................16 -25 Approved providers .............................................................................................17 Are you eligible? ....................................................................................................21 Care Agreement .....................................................................................................22 Cost ...............................................................................................................................22 Directory listings ...........................................................................................87- 89 Exit fees ..............................................................................................................16 -17 How much you will pay .............................................................................24 -25 Priority ........................................................................................................................16 Quality and complaints .....................................................................................25 Services not provided .................................................................................20 -21 Services provided..................................................................................................20 Types of packages ........................................................................................17, 20 Homeless ........................................................................................................................54 How to use the DPS Guide .......................................................................................4

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LGBTIQ ..............................................................................................................................54 Mobility ................................................................................................................... 32-33 Improve access ............................................................................................... 32-33 Safety at home ............................................................................................... 32-33 Mobility aids ............................................................................................................33 Independent Living Centres ...........................................................................33 Moving into a home.........................................................................................49 -50 What can you bring .....................................................................................49 -50 Making the transition ........................................................................................50 My Aged Care ..................................................................................................................8 Placement consultants ...................................................................................63- 65 Case management ...............................................................................................65 Choosing a placement consultant...................................................... 64 - 65 How a placement consultant can help .....................................................63 Negotiate and advocate for you ...................................................................64 Resolving family disputes ................................................................................65 Private home care......................................................................................................26 Regional Assessment Service (RAS)................................................................34 Assessment ..............................................................................................................34 Referrals .....................................................................................................................34 Regaining your independence ...........................................................................30 Retirement living.............................................................................................. 58 - 60 Choosing a village ................................................................................................62 Departure/exit fee................................................................................................60 Deposit or entry contribution ........................................................................59 Directory listings ...................................................................................................86 Fees and charges ...................................................................................................59 Finding the right village ...........................................................................60, 62 Life in a village .......................................................................................................62 Ownership.................................................................................................................59 Types of villages.............................................................................................58 -59 Vacating .....................................................................................................................60 Residential Care flow chart ..................................................................................38 Respite ...................................................................................................................29, 53 At home......................................................................................................................29 Centre Based Respite Care ...............................................................................29 Cost .......................................................................................................................29, 53 Eligibility....................................................................................................................29 Residential respite................................................................................................53 Restorative care ..........................................................................................................31 Rural & Regional clients.........................................................................................54 Short term Restorative Care ................................................................................31 Special needs groups ...............................................................................................54 Transition Care.............................................................................................................30 Supported Living ...............................................................................................56 -57 Care Communities ................................................................................................56 Choosing a community .....................................................................................57 Useful phone numbers ..............................................................................................7 Veterans ..........................................................................................................................54 Veterans' support .................................................................................................28

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Care beyond age At Respect we care for who our residents are as people, and not simply the effects of their ageing. This is because we believe that dignity and respect are basic human rights. Enhancing the health, happiness and quality of life of residents is at the heart of everything that we do. With modern facilities, supportive staff and comprehensive services, we offer a superior level of care to more people across Tasmania and Victoria. Residents and their families have the confidence and peace of mind knowing they’ll always be looked after with Respect.

To book a tour call 1300 144 144 or visit respect.com.au

St Ann’s Hobart

Wellington Views Old Beach

Coroneagh Park Penguin

Eliza Purton Ulverstone

Tyler Village Launceston

Mt St Vincent Ulverstone


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Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what is available to you. What is aged care?

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific geriatric health care and community centres.

Aged care explained

Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCPs) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP. See page 12 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. There are four types of packages delivering different levels of care. Find out more about HCPs on page 16. All Government funded services are listed in this Aged Care Guide as well as a wide range of private services.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, and is available under the Commonwealth Home Support Programme (CHSP). See page 29 for more information about home and community respite care or page 53 for residential respite.


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If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 39 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes. See page 56 for more information.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis.

Aged care explained

Residential aged care

See page 58 for advice on retirement accommodation.

Useful Phone Numbers Advocacy Tasmania...........................................................................................03 6224 2240

Legal Aid Commission of Tasmania Advice Line.......1300 366 611

 Tasmanian Callers Only.........................................................................1800 005 131

Medicare............................................................................................................................................ 13 20 11

Aged Care Quality & Safety Commission...........................1800 951 822

Multicultural Council of Tasmania................................................03 6170 9196

Carers Australia.........................................................................................................1800 242 636

My Aged Care.............................................................................................................1800 200 422

Carers Gateway.........................................................................................................1800 422 737

National Aged Care Advocacy Line............................................1800 700 600

Centrelink - Carers & Disability......................................................................... 13 27 17

National Continence Helpline............................................................1800 330 066

Centrelink - Older Australians Line............................................................. 13 23 00

National Dementia Helpline..................................................................1800 100 500

COTA (TAS). ....................................................................................................................03 6231 3265

Office of the Public Guardian..............................................................03 6165 3444

Dementia Australia Tasmania. ............................................................03 6279 1100

Older Person’s Advocacy Network (OPAN).....................1800 700 600

Dementia Support Australia..................................................................1800 699 799

People in Culturally Appropriate Care (PICAC)..........03 6221 0999

Department of Veterans’ Affairs..................................................................... 13 32 54

Public Trustee.............................................................................................................1800 068 784

Department of Veterans’ Affairs (Country Callers).....1800 555 254

Seniors Card (TAS)................................................................................................1300 135 513

Guardianship & Administration Board. ..................................1300 799 625

Tasmania Elder Abuse Helpline........................................................1800 441 169

Independent Living Centre....................................................................1300 885 886

Translating and Interpreting Service....................................................... 13 14 50


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My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services.

Aged care matt

My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided.

My Aged Care

Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral.

The referral code is a five digit number linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service.

If you are not given a referral code make sure you ask forFor one80 so years you can the teams at StGil discuss your needs with your preferred service provider. given Tasmanians peace of min

If you have been found eligible for a Home Care Package there may be a To give older Tasmanians peac wait time before a suitable package becomes available.

At ARC we know In the meantime, you may be allocated an interim package at a lower level you want peac and confidence to live your life, or choose to self-fund your supports.

You will receive a letter from My Aged Care to advise youAt when ARCyou wehave know you want to ch been allocated an available package.

Through ARC we give you peac

To assist you in your search, an independent information source like the that we will do our very best to Aged Care Guide publications and the linked AgedCareGuide.com.au you love with Tasmania’s very b website can help.

independence and peace.

These resources give a comprehensive overview of all care options and care providers available. Give us a call today to learn abo

attendantyou care Through our online tool Care Opinion on AgedCareGuide.com.au, canpackages, our h choices, we can even help with read stories from other consumers about their experience with specific providers to assist with your decision making.

65 Amy Road Newstead TAS 7 e admin@arcss.com.au w arc


Aged care Aged matters

care d matters e For 80 years the teams at StGiles have given Tasmanians peace of mind. To give older Tasmanians peace, StGiles developed ARC.

At ARC we know you want peace, independence and confidence to live your life, your way.

ters

For 80 years theyou teams StGiles have At ARC we know want at to choose how you live. given Tasmanians peace of mind.

65 Amy Road Newstead TAS 7250 p (03) 6345 7308 1300 406 470 e admin@arcss.com.au

w arcss.com.au

Through ARC we give you peace of StGiles developed ARC. To give older Tasmanians peace,

mind and confidence that we will do our very best to provide you les have At ARC we know you want peace, independence or someone you love withyour life, your way. and confidence to live nd. Tasmania’s very best support ce, StGiles developed ARC. to ARC keep your independence At we know you want to choose how you live. and peace. ce, independence

ARC we give you peace of mind and confidence , your way. Through Give us a call today to learn that we will do our very best to provide you or someone

about our aged care and hoose how you you live. love with Tasmania’s very best support to keep your attendant care packages, independence and peace. ce of mind and ourconfidence home nursing or our o provide you or someone respite choices, we can even Give us ayour call today to learn about our aged care and best support to keep help with your palliative needs.

attendant care packages, our home nursing or our respite choices, out our aged care andwe can even help with your palliative needs.

home nursing or our respite h your palliative needs.

65 Amy Road Newstead TAS 7250 p (03) 6345 7308 1300 406 470 e admin@arcss.com.au w arcss.com.au 7250 p (03) 6345 7308 1300 406 470

css.com.au

REHABILITATION CARECARE ASSISTANCEASSISTANCE REHABILITATION ASSISTANCE

REHABILITATION

CARE


10

Guide

DPS GUIDE TO

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

centre based care

transport

1, 2, 3, 4

Find a provider

day therapy care

home maintenance

Select any provider

Choose your preferred approved provider

shopping

meals

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

OR

You can find someone to help you: Aged care advisor

OR

respite

medication

supervision

shower

personal hygiene

dressing

wound care

allied health

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

transition care


AgedCareGuide.com.au

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Support at home

Support at home

To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to in home support or a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance and equipment. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

The District Nurses has been caring for Tasmanians at home since 1896. Our nurse lead teams provide a full range of government funded services and Home Care Packages that will help you stay healthy and independent at home and within your community including: • Nursing

• Social support

• Short term restorative care

• Assistance with shopping and meal preparation

• Allied health services • Support to Veterans • Help with showering and dressing • Assistance with house hold tasks

Committed to Ca|e Since 1896

 03 6208 0500  @thedistrictnurses thedistrictnurses.org.au

• Respite • End of life care All of our services can be purchased privately.

SINCE

1896


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Guide

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Commonwealth Home Support Programme

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require to allow you to:  Choose the provider best suited to you and change provider if necessary  Allow you to control the types of care you access, how it is delivered and who provides that care  Set your goals regarding being independent for as long as possible, remaining healthy, or returning home after a hospital stay  Determine how much involvement you want in managing your package  Get ongoing monitoring and formal reviews by your provider to ensure your package continues to meet your needs  Have greater transparency on how your package is funded and the funds are spent through the Care Recipient Agreement

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are:

  Home and Community Care (HACC) program;   National Respite for Carer Program (NRCP);   Day Therapy Centres (DTC) program; and the   Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 34 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs. See page 12 for more details. Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.


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What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP

CHSP services provided in the community may include:

  Social support – social activities in a community-based group setting   Transport – help to get out and about for shopping or appointments Services provided at home may include:

  Domestic assistance – household jobs such as cleaning, clothes washing and ironing

  Personal care – help with bathing, showering, dressing, or toileting   Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers

  Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home

  Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

With May Shaw, you and your family come first. Whether we can support you with quality residential care, respite, home care packages or anything in-between, with May Shaw your needs and your family will always come first. And we pride ourselves on creating close-knit communities: places where people look out for each other. Whether it is Scottsdale, in Tasmania’s beautiful north-east, or Swansea on the stunning east coast, our dedicated staff will help you feel like you are living somewhere you have always belonged. For more information, go to www.mayshaw.org.au or give us a call: S WA N S E A

6257 9100 • • • •

RESIDENTIAL CARE RESPITE URGENT CARE SUB-ACUTE CARE

SCOT TSDALE

6352 9600

• HOME CARE PACKAGES • INDEPENDENT LIVING

Health and Aged Care for Living


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Some CHSP services can be provided either at a community centre or in your home such as:

  Food services – If you are finding it difficult to prepare meals,

services may include providing meals at a community centre, helping with shopping for food, preparing and storing food in your home, and delivering meals to your home.

  Allied Health support services – If you have particular health problems,

CHSP

like with speech or walking, or need help with problems resulting from an accident or illness, you may be able to access allied health services. They include services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS.

HOLISTIC CARE THAT’S ALL ABOUT YOU Our purpose is to promote a unique experience of choice, lifestyle and belonging for all people as they age. 1300 111 227 agedcare.salvos.org.au Residential Aged Care | Retirement Living Home & Community Care | Respite and Day Care

BRA-DPS guide Nov 2019-180x90-FINAL.indd 1

11/11/19 2:09 pm


TA S M A N I A 2 0 2 0

AgedCareGuide.com.au

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This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. Call the My Aged Care contact centre on 1800 200 422 to find out more.

CHSP is subsidised by the Government however there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you receive relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. You can find CHSP funded services starting on page 91 of the directory section or online on AgedCareGuide.com.au .

Right around Tasmania, Anglicare is here to support your independence and well-being.

BSC-30990 2020

As the years roll by in life, things change. Sometimes a little help is welcome to make it easier for you to get on with what you want to do. Our aim is to enable you to continue living independently in your home, in your community. That’s different for everyone, so we work with you, right from the start.

Your life. Your wellbeing. Your independence.

1800 466 300

CHSP

Who pays for CHSP services?


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Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. Over the last few years the Australian Government has introduced some major changes to the aged care system, including the HCP program, to give consumers even more control over the services they receive.

Home Care Packages

HCPs are no longer owned by a service provider but by you, the consumer. This means that once you have been approved for a HCP, you can contact any preferred approved service provider to give you the care you need. Funding will be linked to you and not to a provider, making it easier for you to change providers if you wish. For example, if you’re moving to a different area, you can simply take your package with you and find a new provider. This doesn’t mean the money goes into your bank account. The Government funding is still paid to an approved provider for them to pay the carers and other bills. It simply means the packages are portable and if you change providers any unspent funds will move with you to a new provider. The changes outlined above have been put in place by the Government to give you more say, flexibility and transparency in the way your home care services are delivered.

Priority

Access to Home Care Packages will be managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Exit fees

If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government.


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Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

An organisation that has been approved by the Government to provide aged care services is called an approved provider. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Types of packages available

There are four types of packages delivering different levels of care:

1  Level 1 supports people with basic care needs 2  Level 2 supports people with low level care needs 3  Level 3 supports people with intermediate care needs 4  Level 4 supports people with high level care needs.

The same type of care and services are provided under each HCP level, however, the funding differentiates depending on what package is allocated to you and the hours of care are increased at each level. Package supplements – the ZDementia Supplement for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition – are available with any of the four levels of Home Care Packages.

Home Care Packages

Approved providers

Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Senior Helpers Tasmania offers support for all levels of Home Care Packages: ● Level 1 ● Level 3 ● Level 2 ● Level 4 No hidden costs, low management fees Options for self-management

Call us: 03 6331 0311 e: admintas@seniorhelpers.com.au seniorhelpers.com.au

Enjoy life the way you choose with skilled support.


Living well with choice and peace of mind


Care and support tailored just for you with Uniting AgeWell Help at home Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing Remain connected with social groups, outings, and carer services

Independent living Maintain an independent lifestyle in one of our vibrant retirement living communities

Residential care Specialist 24/7 care and support, including dementia and palliative care, within a safe and caring community



With services across Tasmania, Uniting AgeWell’s expert, caring team can help you find the right services to meet your needs.

unitingagewell.org

1300 783 435


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Guide

TA S M A N I A 2 0 2 0

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language. The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCP will be eligible for higher levels of residential care if they were to apply for it. For a list of HCP providers, see pages 88 –89.

What services are provided?

Home Care Packages

Home Care Package services are based on your individual needs. Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:   Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting, and mobility   Personal assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language   Domestic assistance for household jobs   Food services which includes preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula.   Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management   Assistance in taking your medications   Providing mobility equipment   Home maintenance for care of your house or garden   Modifications to the home, like installing safety aids such as alarms, ramps and support rails   Transport and assistance for appointments or social activities   Encouragement to take part in social and community activities

Services / items not provided? The following services or items are not included in a package (in any of the four levels of home care):   Using the package money as a source of income for the consumer   Purchase of food, except for enteral feeding requirements   Paying for accommodation (such as assistance with home purchase, mortgage payments or rent)   Payment of other home care fees   Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government    Home modifications or capital items that are not related to the consumer’s care needs


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   Cost of entertainment activities, such as club memberships and tickets to sporting events   Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme   Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 35 or call 1800 200 422.

Home Care Packages

  Travel and accommodation for holidays

Independent Health Care Service Independent Health Care Service ● Registered Nurses

● Home Care Package Provider

● Personal Care

● Contracted DVA Nursing & VHC

● Home Help

● Provider of NDIS

● Garden & Home Maintenance

● Private Services

(03) 6228 3899 ihcs@independenthealth.com.au www.independenthealth.com.au We provide specialised home services personalised to meeting your needs in the way you want them.


Guide

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TA S M A N I A 2 0 2 0

Home Care Agreement

This agreement is made between you and your provider on the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include:

  The exact types of services you will receive   Who will provide which services   How much involvement the service provider will have in managing and coordinating your services

  When your services are delivered

Home Care Packages

  Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (July 2020 rates): Home Care Package

Level 1 Level 2 Level 3

Level 4

Daily subsidy amount

Annual amount

$ 43.03

$ 15,705.95

$ 24.46 $ 93.63

$ 141.94

$ 8,927.90

$ 34,174.95 $ 51,808.10

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Care Recipient Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.


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them, and share my thoughts and ideas, whereas them, share mytothoughts and ideas, whereas beforeand I just went the corner”. them, and my thoughts and ideas, whereas before I justshare toHubs the across corner”. CBS runs 8 went Social Tasmania. Two days a before I just went to the corner”. week, Nance hops on aacross bus that takes her todays the New CBS runs 8 Social Hubs Tasmania. Two a CBS runs 8 Social Hubs across Tasmania. Two days a Town Hub. “I love the ride”, Nance laughs, “I could week, Nance hops on aacross bus that takes her to days the New CBS runs 8 Social Hubs Tasmania. Two a sit week, Nance hops on a bus that takes her to the New on the bus all day!” At the Hub there is so much to Town Nance Hub. “Ihops love on thearide”, Nance laughs, “Ithe could sitdo. week, bus that takes her to New Town Hub. “I love the ride”, Nance laughs, “I could sit Nance says, “it gives me time to on the bus day!” Atride”, thesome Hub there is myself, so “I much to do. Town “Ialllove the Nance laughs, could on theHub. bus all day!” Atme the Hub there is myself, so much to sit do. away from my duties at home”. Nance says, “it gives some time to on the bus all day!” At the Hub there is so much to do. Nance says, my “it gives time to myself, away from dutiesme at some home”. Nance says, “it gives me some time to myself, away from my duties at home”. away from my duties at home”.

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Nance explains that she doesn’t like sitting still and is Nance explains that she doesn’t like sitting still andher is always lookingthat for ways to be oflike assistance. Over Nance explains she doesn’t sitting still andher is always looking for ways to be of assistance. Over Nance that she sittingof still and yearsexplains with CBS, she hasdoesn’t set up alike number initiatives always looking ways heris years with CBS,for she hasto setbe upof aassistance. number of Over initiatives always looking for ways to be of assistance. Over hera to help others including a up fundraising trade table; years with CBS,including she has set a number of initiatives to help others a fundraising trade table; a years CBS, she has set up acooking number of initiatives Neo-natal knitting group; and sessions toahelp help to helpwith others including a fundraising trade table; Neo-natal knitting group; and cooking sessions to toothers help others including a and fundraising trade table; a learn how. She is now thinking about her Neo-natal knitting group; cooking sessions to help others learn how. group; She is now thinking about her Neo-natal knitting andthinking cooking about sessions next project! others learn how. She is now herto help next project! others learn how. She is now thinking about her next project! next project! Nancesuffers suffersfrom fromaabad badknee, knee,inflammation inflammationofof Nance Nance suffers from a bad knee, inflammation of thespine spine andfrom hasrecently recentlylost lostinflammation visionininone oneeye. eye. the and has vision Nance suffers a bad knee, of the spine and has recently lost vision in one eye. But nothing will slow her down. Fiercely independent, But nothing will slow her down. Fiercely independent, the spine and has recently lost vision in one eye. But nothing will slow her down. Fiercely independent, she receives the support she needs from CBS, which she receives the support she needs from CBS, which But nothing will slow her she down. Fiercely independent, she receives the support needs from CBS, which includes house cleaningand andneeds helpwith with shopping, includes house cleaning help shopping, she receives thecleaning support she from CBS, which includes house and help with shopping, as well as regularly attending the Social Hub.She Sheisis as well as regularly attending the Social Hub. includes house cleaning and help with shopping, as well as regularly attending the Social Hub. She is grateful to CBS who she has found to be “very good”. grateful to CBS who she has the found to be “very good”. as well as regularly attending Social Hub. She is grateful to CBS she has found to beand “very good”. The Hub has aawonderful, life-giving, TheSocial Social Hubwho hasbeen been wonderful, and life-giving, grateful to CBS who she has found to be “very good”. The Social Hub been a wonderful, and life-giving, experience for Nance and she it’s experience forhas Nance and sheisisso sograteful grateful it’s The Social Hub has been a she wonderful, and life-giving, experience for Nance and is so grateful it’s there for her. there for her. experience for Nance and she is so grateful it’s there for her. there for her.

We helped Nance. We helped Nance. We helped Nance. We helped Nance. Now let us help you. Now let us help you. Now let us help you. Now let us help you. We offer these Aged Care services to benefit you: Weoffer offerthese theseAged AgedCare Careservices servicestotobenefit benefityou: you: We

• Assistance register for government-funded We offer these to Aged Care services to benefit you: Assistance toregister register forgovernment-funded government-funded • •Assistance to for Aged Care services • Aged Assistance toservices register for government-funded AgedCare Care • Aged Home Careservices Packages Care services •••Home Packages HomeCare Care Packages Interim services (while you wait for your •• Home Care Packages services (while •Interim Interim services (whileyou youwait waitfor foryour your Home Care Package) • Interim services (while you wait for your Home Care Package) Home Care Package) • Domestic cleaning services Carecleaning Package) •••Home Domestic services Domestic cleaning services Social interaction and well-being services •• Domestic cleaningand services Social interaction well-being • Social interaction and well-beingservices services • 24 hour support •• Social interaction and well-being services 24 hour support 24hour hoursupport support Multiple other personalised support services ••••24 Multiple other personalised • Multiple other personalisedsupport supportservices services • Multiple other personalised support services Contact our team on 1300 227 827, Contact our 1300 827, email hcp@cbsaust.org.au or visit our Contact ourteam teamon 1300227 227 827, Contact our team onon1300 227 827, email hcp@cbsaust.org.au or visit our information. website www.cbsaust.org.au for more email hcp@cbsaust.org.au or visit ourinformation. email hcp@cbsaust.org.au or for visitmore our website www.cbsaust.org.au


Guide

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How much you will pay

Home Care Packages

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given (July 2020 rates): Home Care Package

Level 1

Level 3

Maximum basic daily fee Fortnight amount

Level 2 Level 4

$ 9.63

$ 134.82

$ 10.48

$ 146.72

$ 10.19 $ 10.75

$ 142.66 $ 150.50

There may be additional benefits available depending on your personal circumstances, contact My Aged Care for more details on 1800 200 422. People on higher incomes than the Age Pension may be required to pay extra. The maximum amount you may be asked to pay above the basic fee is up to 50 percent of your income above the Age Pension amount of $860.60 per fortnight for a single person (as of July 2020). This amount depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,617.47 per annum (July 2020 rates).

“ It brings a smile to my face to be able � to help others. Ra ymond

Help at home Raymond has had a passion for knitting since he was a child, and he donates everything he creates. We love supporting Raymond and his sister to continue to live at home, and we’ve helped them to create a care package that suits their needs.

glenview.org.au

(03) 6277 8800


AgedCareGuide.com.au

If you have an income of more than $53,731.60 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,234.96 per annum. However, no one will pay more than $67,409.85 in an income tested care fee over their lifetime. Your assets, including the family home, are excluded from the means testing arrangements for home care.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care and services you are receiving, you should first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

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YOU’RE IN SAFE HANDS Our expert local team are here to help you get the best in-home care. Why Choose KinCare? 9 9 9 9 9

Dedicated, screened and trained carers Support 24 hours a day, 7 days a week Clinical support in the comfort of your home Tailored solutions to support your health and happiness Over 28 years experience in supporting older Australians

Speak with your local team today

1300 575 164


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Private home care

Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Providers deliver the same types of services as Government funded providers. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

Private home care

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require. While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask:

  Does the provider service your area or do they outsource?   Is it independent or part of a franchise?   Do the owners / operators have experience in home care?   Does the company have appropriate insurance?   Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.

  Are they flexible? After all, it is all about you.   Do you get to decide what times and days suit your needs?   Is there a criminal background check performed prior to employment with an agency?

  How do they determine appropriate staff for your needs?   Is it possible to interview potential carers and make a selection after those interviews?   Do they have male/female workers and can they cater for specific cultural backgrounds? And what is the minimum shift length?   Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around?   Is there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client?   Who is the organisation’s main contact for you?   What additional support is offered within the cost of your care? For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 91 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.


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Centre Based Care services

CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, and your carers. Some of the types of CBC services offered by some providers across Australia may include:

  Social support

  Respite for carers

  Group excursions/outings

  Overnight care

  Light refreshments and meals

  Allied health services

  Transport associated with getting to and from the centre

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, meal service, occupational therapy, access to podiatry, hairdressing and physiotherapy. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care.

Centre Based Care

Centre Based Care (CBC) offers care in a ‘centre setting’ and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction.

Some CBCs charge a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. Ensure you inquire about the fees and charges involved before using CBC services. CBC fees and charges may vary from centre-to-centre, like charging a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. For a list of CBC services see pages 93.

Wyndarra Centre Inc. Circular Head Community Information and Resource Centre

• Counselling, support, information and advocacy for support, clients and carers • Counselling, information and for clients andassisting carers people • advocacy Home support services, in theirsupport choice toservices, remain at home • Home assisting in theirforchoice remain at • people Day activities youngtopeople with home varying abilities 2 days per week •• Day Overnight respite respite Day and and Overnight

• Aboriginal Community Support Service Personal care including Support Therapeutic •• Aboriginal Community Service Massage/Pool • Personal care • Home gardening and lawn mowing • Home gardening and lawn mowing • Domestic Assistance • Domestic Assistance • NDIS Packages • NDIS Packages Volunteers are an integral part of our Volunteers are an integral part of our service delivery. Opportunities for service delivery. Opportunities for involvement, include social support, involvement, include social support, massage, home gardening, transport, massage, home gardening, transport, Connections Plus program and tax and tax help for low income earners. help for low income earners.

43 Smith Smith Street, Street, Smithton Smithton 7330 7330 –– Phone: Phone: 03 43 03 6452 6452 2722 2722 –– Fax: Fax: 03 03 6452 6452 1509 1509 Email: wcentre@tassie.net.au info@wyndarra.org.au –– Web: Email: Web:www.wyndarra.org.au www.wyndarra.org.au


Day Therapy Centres

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Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia-wide offering:

  physiotherapy   occupational therapy   speech therapy   podiatry   diversional therapy

  social work   preventative and/or personal therapies   transport to and from the DTC   food at the DTC   and many other services.

DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on pages 92 of this Guide.

Veterans’ support

Veterans’ support

If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.


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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Commonwealth Home Support Programme (CHSP). Accommodation and services include:

  day care centres that provide respite for a half or full day;   in home respite services, including overnight, home and personal   activity programs;   a break away from home with a support worker;   respite for carers of people with dementia and challenging behaviours;

  respite in an aged care home or overnight in a community setting; and

  respite for employed carers and for carers seeking to return to work.

Eligibility

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs.

Cost

There is no charge for assistance provided through the Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider.

Respite at home

care services;


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Regaining your independence To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average.

Transition care

Services Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include:

  physiotherapy

 speech therapy

 occupational therapy

 podiatry

 dietetics

 counselling and social work

Personal care services may include:  help with showering and dressing  assistance with eating and eating aids  managing incontinence  transport to appointments  help with mobility and communication

Fees You may be charged a contribution fee to cover the cost of your transition care. The maximum fee is 85 percent of the basic daily rate of a single pension for care delivered in a ‘live in’ setting, such as a residential aged care facility, called the maximum basic daily fee. This rate is currently $52.25 (July 2020 rates). For care provided at home, it can be up to 17.5 percent of the basic daily rate of a single pension. Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables on pages 81 –85.


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Flexible restorative care

To help regain your independence if you have not been admitted to hospital, the Government has introduced a new flexible care option.

The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks to reverse or slow functional decline in older people. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs.

Services can be delivered at your home or in a nursing home. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You will be able to access the STRC program even if you’re currently receiving support through the CHSP.

You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12Â month period.

Read more about ACAT on page 35 or call My Aged Care on 1800 200 422 for more information about STRC.

Community Visitors Scheme

Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community. One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst older Australians through companionship.

The initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship and the volunteer will not provide personal assistance such as cleaning, personal care or nursing. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

Community Visitors Scheme

You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired.


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What service is provided?

A volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under the CVS:

  A residential volunteer visits a participant for a one-on-one visit at a residential aged care facility.

 Group residential volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting.  A home care volunteer visits a CVS recipient with an approved Home Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, or follow up a complaint about your care.

Mobility

Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness. However, you have to be receiving a Government subsidised residential aged care or Home Care Package to be eligible for visits. For further information, contact Community Care Tasmania, the State’s CVS network member, on cct.org.au/community-programs/communityvisitors-scheme or call 03 6334 0990.

Keep mobile, stay independent

The changes that occur with ageing can lead to problems with mobility such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home.


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You can improve the safety of your home by making some basic changes:

  Remove clutter around the home to reduce the risk of tripping over. Keep hallways and staircases clear from clutter and check outside areas as well.

  Install grab bars and hand rails to help you get down the stairs safely

or step in and out of the shower or bathtub without injuring yourself.

  Repair or remove tripping hazards such as loose carpet, slippery

throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention.

  Inadequate lighting can also contribute to falls or injury so install

brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night.

  Even with grab rails, stairs can present a significant falling hazard. Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level.

or have a GPS tracker which can be used to help you feel safe and secure in your own home or when you’re out in the community. These devices allow you to call for help by alerting family or emergency services if you fall or become unwell.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, help you with personal care, making it easier for you to remain socially active and maintain your quality of life. New products and technology are continually introduced to the market. Some of the equipment available include:

  Mobility aids – Aids which can help to prevent falls include walking

sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.

  Personal care – Some of these aids may include shower stools or

chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing, and aids to manage medications.

 Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils and easy-pour kettles.

Independent Living Centres

Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. You can visit an ILC to test products and equipment and select those most suitable before purchase. Call 1300 885 886 or visit ilcaustralia.org.au to find an ILC near you.

Mobility

  Personal alarms that can detect falls, call for help in an emergency


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Regional Assessment Service (RAS)

Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 12 or call My Aged Care on 1800 200 422 to request a RAS assessment.


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Aged Care Assessment Team (ACAT)

This may be a Home Care Package (see page 16) provided to you in your own home or residential care in an aged care home (see page 39). The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you, the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.


Independent Living

Home & Community Care

Residential Care


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Residential Care flow chart Government subsidised home

OR

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• residential age d c a re Fac i l i ty • NursiNg Ho me   • ca re ho m e

Veterans’ Affairs Self funded supported accommodation

• su p p o rt ed acco m m o dat i o n • ca r e co m m un i t i es

ACAT Aged Care Assessment Team

Local council

• r et i r em en t l i v i n g w i t H i N-H o m e s up p o rt


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Aged care homes If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT).

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 35 for information about ACAT.

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge, for all residents who need them, irrespective of their level of care needs include:

  basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs

  general laundry and cleaning services   maintenance of buildings and grounds   utilities such as electricity and water

Aged care homes

There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.


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  the provision of staff continuously on call to provide emergency assistance

  assistance with personal care such as bathing, going to the toilet, eating and dressing

  assistance with mobility and communication   assistance in obtaining specialised therapy services or a health practitioner service

  meals, including special diets   toiletry goods such as towels, washers, soap and toilet paper   support for people with cognitive impairment like dementia   social and recreational activities   rehabilitation support

Aged care homes

Additional services as appropriate to individual care needs where a fee may apply include:

  goods to assist with toileting and continence aids   therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

  registered nurses to assess, plan and manage care, including

complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy

For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See page 90 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 81.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .


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New quality standards

On 1 July 2019 a new set of Aged Care Quality Standards came into effect. The eight new standards replaced the previous standards and have a much stronger focus on consumers to help them make informed decisions about aged care services. It aims to give consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas:

  Consumer dignity and choice   Ongoing assessment and planning with consumers   Personal care and clinical care   Services and supports for daily living

Aged care homes

  Organisation’s service environment   Feedback and complaints   Human resources   Organisational governance Each of the standards looks at three key aspects:  What is the outcome for the consumer  What is the expectation for the organisation  What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. All eight areas need to work for the partnership to be successful. Since 1 July 2019 all Government funded aged care homes and home care services have been measured against the new standards and organisations must be able to provide evidence of their compliance and performance against the Quality Standards.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.


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Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 66 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into two parts – daily care fees and accommodation payments:

Basic Daily Fees

Aged care costs

Costs for residential care

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the annual single basic Age Pension. This applies as the maximum Basic Daily Fee for all respite residents. It is adjusted each March and September at the same time as the Age Pension. As of July 2020, the maximum Basic Daily Fee is $52.25 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

Be part of a caring, supportive and vibrant community. We provide a range of care: • Residential aged care • Respite care • Independent living • Home care To find out more, please visit onecare.org.au or call our local team on (03) 6220 1200.


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Basic Daily Fees – prior to 20 March 2008

If you were a permanent resident in an aged care home, prior to 20 March 2008 (including residents on leave), you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the single basic pension, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee.

Aged care costs

The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. No one will need to pay a care fee greater than the cost of their care. In addition, an annual cap of $28,087.41 will apply to your means tested contribution to your care costs, together with a lifetime cap of $67,409.85 for means tested care fees (Rates as at July 2020). Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $171,535.20 (July 2020 prices). It is only counted in determining your ability to pay for your accommodation.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $50,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $50,500 in assets after your payment (Rates as at July 2020).


Leading the way The Queen Victoria village is set in a beau�ful loca�on with sweeping water views of Hobart's River Derwent and blooming gardens. In this enviable se�ng, we provide for our residents' needs and offer both residen�al aged care and independent living and addi�onal services; hairdressing, wellness centre pool & gym, daily recrea�onal and leisure ac�vi�es, access to visi�ng allied health professionals, resident & family technology services and cafe. The Queen Vic Way is the essence of our community, where respect and compassion for people ma�ers , and we deliver progressive and accountable care and service for the individual. If it's �me to consider aged care services, talk to our admission specialist, we are here to support your journey. 13 Milford Street, Lindisfarne, TAS, 7015 P 03 6243 3100 E admin@qvcare.com.au W www.qvcare.com.au Facebook www.facebook.com/QVCare/ Celebrating 129 years 1891 - 2020

The view from the Queen Victoria Care Main Lounge

Respect CompassioN Accountability Progressive


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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

RAD and DAP

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 July 2020, it is 4.10 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.10% / 365 = $22.46 per day (MPIR from July 2020). Or use our easy to use fee-estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.


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Applying to aged care homes As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

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Waiting for residential care

Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.

Waiting lists

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home.


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From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Be aware that if you move into an aged care home that’s not your first choice, your priority on the waiting list of your preferred home will drop. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs.

Deciding on a home

The following is a brief checklist:

  Is the home clean, fresh and in good repair?   Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.

  How many staff work at the home and what is the night time ratio of staff to residents?

  Is the home secure, particularly at night?   Are there keypad locks on the doors or are CCTV cameras installed?   Does the home have the provision for you to age in place and remain as your care needs increase?

  Do they offer single rooms with ensuite?   If you are looking to move into a home with your spouse, is this provision available?

  Are clothes laundered on or off site?   Does the room have access to a private phone line, internet connection or pay TV?

  Are the floor coverings clean and fresh, or is there an odour throughout the home?

  Is the room temperature comfortable for you, and are you able to control your own room temperature?

  What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

  Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

  Are the meals flexible and will they meet your special requirements?   Are there spaces for you to meet with family and friends and to celebrate special events?

  If you like pets, find out if the home is pet friendly and either has pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Equally beneficial are outdoor areas or gardens; if relevant, check whether they are secure. Other services you may be looking for include hairdressing salon, on site café, a chapel or provision for church services.


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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines, so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines.

Moving into a home

Family members and carers are welcome to assist in identifying social and care needs.


Moving into a home

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Topical creams, herbal remedies, vitamins and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care.

Daily living in a nursing home

Daily living

Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a while for you to settle into your new life. Generally life in a nursing home will be easier for you, and many residents have reported they actually enjoy an enhanced quality of life and improved social life.

It’s your home

While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.


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Social aspects and routines

Chances are, you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. The choice of how you spend your time is yours.

Partners and pets

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs. While most homes do not allow residents to have their personal pets, many homes now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and many nursing homes also have special areas available for private functions – this means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights, the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.

Daily living

Multiple activities


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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes.

Extra services

Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement. In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services. Some of the extra services you might be offered include:

  A bigger room

  internet

  daily newspaper

  satellite TV

  phone

  choice of meals

  selection of beverages including wines, beer and spirits   special therapies such as massage, aromatherapy or podiatry   leisure/entertainment facilities.

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services such as entertainment or lifestyle choices for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See page 81 for a list of aged care homes that offer extra services.


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Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACATs. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

For respite in a Government funded aged care home you will pay the equivalent of 85 percent of the single rate of Age Pension (called the Basic Daily Fee and currently $52.25 per day – July 2020), regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. For respite in an ‘Extra Services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information, contact the Carer Gateway on 1800 422 737. Go to page 29 to read about respite options in your own home or community.

Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT) except in emergencies. See page 35 for more information about ACAT.


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Special needs groups

There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care:

Special needs groups

 Aboriginal and Torres Strait Islander (ATSI) – The care needs of older ATSI people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See page 90 for an overview of service providers that have indicated to cater for ATSI clients.  Care leavers – A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.

Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

 Culturally and Linguistically Diverse people (CALD) – Aged care services that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs.

The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ strategy helps providers deliver quality care and aims to make culturally appropriate aged care more accessible. See page 90 for a list of culturally appropriate homes and services.

 Disability – If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.  Financially disadvantaged – If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived.

 Homeless – If you are currently homeless, or if you’re at risk of becoming homeless, there are Government funded services that can help solve your housing problems, or assist with financial or legal issues.  LGBTIQ – Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians.

 Rural & Regional clients – Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.  Veterans – Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. Contact the Department of Veterans’ Affairs on 133 254 or visit www.dva.gov.au for information about support for veterans.


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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from Culturally and Linguistically Diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years. Meeting the needs of the nation’s older people from CALD backgrounds has been a growing focus of the Australian Government, especially over the past few years. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care. Call 03 6221 0999 to find out more about PICAC in Tasmania.

Breaking language barriers

A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government, available 24/7 on 13 14 50. See page 90 for a list of aged care homes and home care package providers in Tasmania who can meet the needs of people from a range of cultures.

Cultural services

With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.


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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

Supported living

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages, with home care services offered in the comfort of your own self-contained home in the village.

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away. If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including:

  regular health checks   medication management   wound and skin care   special treatment regimens   palliative in home care   nutrition monitoring


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  illness prevention   education and wellness programs   pharmaceutical support   medication reminders

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.

If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities? Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel. Food and health is also a major determining factor in the supported living community you choose to reside at. Before coming to a decision, ask the following questions:  Is the food appealing?  Do you have the option of eating in your room?  What kinds of food are served?  Is it nutritious and appetising?  Are there different food options available?  How are health problems handled?  How does the community handle both emergency and non‑emergency problems?  If you develop a medical condition, will you be able to remain at the community?  At what point would you be required to move elsewhere for medical care?

It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Supported living

Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities.


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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village.

Retirement living

Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 16 to read more about the Home Care Packages or page 39 for information about aged care homes.

Types of villages

There are two types of retirement villages:

  Resident funded village   Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.


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The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may charge an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

Retirement living

Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.


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What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Retirement living

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Finding the right village

When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider:  Finances: Know your budget, what you can afford and what other ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over.  Lifestyle: Think carefully about how you spend your time now and how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one.  Support: One of the attractions of a retirement village is the peace of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance.  Location: When looking at locations, you may want to consider whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.


This is Nancy, our resident roadie. She toured Europe with her son’s band Bjorn Again and was famously credited as ‘tour mum’ on an album. Nancy is just one member of Japara’s growing aged care family. She knows how it feels to have individuality celebrated and respected – whether it’s her likes and dislikes, passions and skills, family relationships or life experiences. Respect for the individual guides every aspect of aged care living at Japara – from the variety of room types you can choose from, to the superior care you get with more qualified nurses on staff. Our approach is as unique as you are – we listen and learn too – and it’s one we’re building on to make sure you get the very best of care.

Roadie.

Find a Japara care home near you:

Learn more:

Riverside Views Riverside

Call 1800 52 72 72 or visit japara.com.au

Sandhill South Launceston


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 Amenities: Villages now offer a massive range of amenities including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs.  Other accommodation: Your or your partner’s needs may change in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs have might change, you can still live in the same community.

Choosing a village

Retirement living

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions. Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle and are based upon courtesy and a mutual understanding between residents and management.

Life in a village

Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose. Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner. While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 11.


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A placement consultant makes your job so much easier

Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker.

Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives.

Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills, Powers of Attorney and Guardianship are up to date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things into consideration to make sure the advice is right for your circumstances:  Are you looking for care options for a single person, or a couple?


 Is there a physical condition that is deteriorating, are mental faculties and awareness impaired? 
  Is there acceptance or understanding of this part of the journey? 


 What are the family dynamics around the placement decision and the impact on everyone involved?
 Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Placement consultants

This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning.


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Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.

Placement consultants

Be sure about your expectations of service and what the placement consultant is able to provide, including: 


 Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved
  Support and recommendations that cater for the specific requirements of your family and loved one 


 Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation


 Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity

Choosing a placement consultant

Within Tasmania there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility. 
 An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. A quality, independent placement consultant will:  Take their time to get to know you, your family, your circumstances, requirements and preferences.  Understand the strengths and weakness of every aged care facility they are recommending.  Know the required, and accredited, quality of the aged care facilities, beyond the brochures and websites. 
  Provide you with streamlined access to an extended services network of professionals you may need, including financial advisors, lawyers, social workers and other specialists. 
  Be at ease with talking to Centrelink, doctors and health professionals, ACATs, financial advisors, real estate agents and all the people along the way. 
 Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one.


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Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors, physical, social, psychological and financial, that may arise which families sometimes find too difficult to cope with by themselves. For example, it is not uncommon for various family members to each have their own opinion on which aged care home is more suitable. Also, there is often one family member who is responsible for the majority of the negotiations and practical support, but every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case Managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing. The type of care will depend on your individual needs. Some may only require coordination of support services such as home care. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Placement consultants

Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will be significant in them understanding what you want and organising the appropriate care services.


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Expert financial advice imperative At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care.

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them, can be a difficult path to navigate.

Financial advice

Paying for your care

You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need. By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow and investment planning. This will enable you to concentrate on finding the best place for care. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include strategies to fund accommodation payments, financial modelling of multiple care options, review and planning of tax implications, maximising Government pensions, minimising nursing home fees and negotiating with aged care facilities. Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.


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Important questions to ask

  Do they specialise in dealing with aged care financial issues?   What experience do they have in aged care financial issues?   Will they provide you with an outline of all your options?   Will they provide their advice in ‘plain English’ and in writing?   Will they deal with Department of Veteran’s Affairs or Centerlink on your behalf?

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws. They can help you in your negotiations with financial institutions and creditors and may be able to assist with your budgeting and referral needs. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Go to page 100 for a list of Financial services or visit AgedCare Guide.com.au. Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Aged Care Decisions Don’t Need To Be Complex

We know that in-home care is usually preferred, however at some stage, moving into a residential aged care facility may be a more suitable option. Careful planning can aid this difficult decision and minimise the worry, stress and confusion for all involved. Our role is to: • Provide a ‘big picture’ view so you can consider your options • Promote family cohesion to enable best decisions to be made collectively • Simplify complex information and processes • Give you confidence and peace of mind for the journey ahead

We specialise in Aged Care advice services and empowering you to understand the options available. This advice will provide you and your family the ability to make confident decisions and will alleviate unnecessary concerns.

Strategic Financial Planning 178 Macquarie St, Hobart, TAS, 7000 P (03) 6220 8330 F (03) 6220 8333 E advice@strategicfp.com.au W www.strategicfp.com.au

David Donato

Tony Daly

Accredited Aged Care Professional™ / Financial Adviser

Accredited Age Care Professional™/ Certified Financial Adviser®

TDT (Tas) Pty Ltd (ABN 32 142 013 947), trading as Strategic Financial Planning & Insurance, is an Authorised Representative of AMP Financial Planning Pty Limited, Australian Financial Services Licensee and Australian Credit Licensee (232 706).

Financial advice

Some important questions you should ask before engaging the services of a financial advisor include:


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Supporting the rights of older people

Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern but it is important to address your concerns early and not leaving it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can help you take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advice and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:  Help you understand your rights and responsibilities  Listen to your concerns and discuss your options  Support you and give you confidence in addressing a concern  Raise a concern with the service provider or speak on your behalf  Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decision-making and elder abuse prevention and response Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older persons. If you receive Government funded home care or aged care services you can access free advocacy services through this program. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au.

Advocacy

Advocacy


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Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you?

Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However major changes in memory are not normal at any age and should be taken seriously.

Dementia support

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:

  Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

  Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

  Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

  Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future.


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AgedCareGuide.com.au

Free Nationwide Service 24 hour help, 365 days a year Dementia Support Australia (DSA) trained consultants provide advice and recommendations to people who care for someone with dementia where behaviours are impacting their care. Nationally, DSA provides: Dementia Behaviour Management Advisory Service Supports staff and carers with client focused information, assessment and advice Severe Behaviour Response Teams A responsive mobile workforce available to provide timely expertise and advice to residential staff and carers Needs Based Assessment consistent assessment of eligibility for the A SERVICE LED Nationally BY Specialist Dementia Funded by the Australian Government Care Program

Contact us today: Phone 1800 699 799 Refer online dementia.com.au

A SERVICE LED BY

Funded by the Australian Government

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There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 180 500 or fightdementia.com.au or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. Changed behaviours may include:

  Anxiety   Depressed mood   Hallucinations   Restlessness

  Aggression   Sleep disturbance   Inappropriate toileting   Eating difficulties

Advancing dementia care Korongee is a purpose built village that is uniquely designed to support those living with dementia. The village has been created with careful consideration for research, technology, and dementia design in both internal and external environments, as well as calling upon known and emerging good practice themes.

To find out more head to:

glenview.org.au/Korongee

(03) 6145 6600


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  Repeated calling out   Repetitive questioning   Wandering

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 Hoarding

 Restiveness to care

 Unwanted sexualised behaviour

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, dietitians and nurse practitioners. Providing a nationally consistent service, DBMAS support is tailored not only for the individual but also responds to the specific and diverse needs of the community, residential and acute environment, while building capacity and knowledge within the aged care sector. The Severe Behaviour Response Teams (SBRT) is a national mobile workforce of staff including nurse practitioners, nurses, allied health and specialist staff. They can provide timely expertise and advice to Government funded approved residential aged care providers who need assistance with addressing the needs of people with severe and very severe Behavioural and Psychological Symptoms of Dementia (BPSD).

Dementia support

Specialised support

DBMAS has procedures in place to decide when the SBRT is the best service option or when DBMAS can provide the right support. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au.

03 6331 0311 | admintas@seniorhelpers.com.au


74

Guide

TA S M A N I A 2 0 2 0

End of life care

Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

End of life care

  a qualified nurse to dress a wound or provide continence advice;   household jobs like cleaning, clothes washing and ironing;   help with bathing or showering, dressing, hair care and toileting;   meals and other food services – assistance with preparing and eating meals, or help for those with special diets; and

  helping to travel to shopping centres or appointments.

Palliative care in a nursing home

The Guidelines for a Palliative Approach in Residential Aged Care, developed by the Government to provide support and guidance, outline three forms of palliative care in residential aged care:

  A palliative approach – To improve the quality of life for residents with a life limiting illness.

  Specialised palliative service provision – This form of palliative care involves referral to a specialised palliative team or health care practitioner.

  End of life (terminal) care – This form of palliative care is

appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time.

Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions, and communicate their wishes regarding care.

These decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and carers, supporting a patient’s needs. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services talk to your GP or contact your community health centre.


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75

Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia). Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to:

  Discover new information   Get along to education or training workshops   Participate and get involved in activities   Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:

  Carer Gateway – 1800 422 737 – phone and online resource to help

you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers

  National Dementia Helpline – 1800 100 500 – provides information

and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia

  Carers Australia – 1800 242 636 – runs support programs including short term counselling for carers with qualified counsellors

  Relationships Australia – 1300 364 277 – offers a range of services such as counselling and mediation, by phone, online and face-to-face

  Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.

Carer support

Support groups and counselling services


76

Guide

Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages, as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services. Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative. Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically for example monthly. This is not a refundable payment. Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

TA S M A N I A 2 0 2 0

Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers. Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.) Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation. Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc. Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs. Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).


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77

Directories, Lists & Reference Indexes DEFINITION OF OFTEN USED TERMS.............................................................................................................................................................................. 76 List of definitions with an explanation of terms used in this Guide

COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX. ...................................................................................... 78 List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated

SUBURB & TOWN REFERENCE INDEX............................................................................................................................................................................ 78 List of suburbs and towns which have residential or community aged care Find the suburb or town and then refer to the page as indicated

AGED CARE ASSESSMENT TEAM CONTACT DETAILS............................................................................................................................... 78

Directories, Lists and Reference Indexes

Details of every Aged Care Assessment Team (ACAT) including Name & Local Government Areas they service

COUNCIL DISTRICT (LGA) MAP............................................................................................................................................................................................... 79 RESIDENTIAL HOW TO READ & ICON DEFINITIONS. .................................................................................................................................. 80 Explanation of how to use Residential tables and Icons to depict services, pictures & definitions

AGED CARE HOMES (RESIDENTIAL CARE LISTINGS). .....................................................................................................................81– 85 Residential aged care facilities listed by Councils (LGAs) and then Suburbs

RETIREMENT ACCOMMODATION (Advertisers only). .......................................................................................................................................... 86 List of organisations and their retirement sites and services

HOME CARE PACKAGES HOW TO READ & ICON DEFINITIONS. ...................................................................................... 87 – 88 Explanation of how to use Home Care Package tables and Icons to depict services, pictures & definitions  Council Districts and Regions........................................................................................................................................................................................................................................ 87  How to read and icon definitions.............................................................................................................................................................................................................................. 88

HOME CARE PACKAGES (HCP LISTINGS)....................................................................................................................................................... 88 – 89 List of home care package services in Tasmania

CULTURALLY APPROPRIATE SERVICES........................................................................................................................................................................ 90 List of culturally appropriate services referenced by their cultural group  Aged Care Homes. ..................................................................................................................................................................................................................................................................... 90  Home Care Packages. ............................................................................................................................................................................................................................................................. 90

IN HOME CARE SERVICES....................................................................................................................................................................................................91– 92 List of organisations that provide assistance with daily living activities for clients in their home

DAY THERAPY CENTRES. ................................................................................................................................................................................................................. 92 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

CENTRE BASED CARE........................................................................................................................................................................................................................... 93 List of respite, services and activities for social/recreational support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)........................................................................................................................................................................ 94 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only).................................................................................................................................... 95 List of advertising organisations’ contact details and the products/services they provide

ABBREVIATIONS. ........................................................................................................................................................................................................................................ 95 INDEX........................................................................................................................................................................................................................................................................ 96 Page reference for every business, organisation or service listed in this Guide DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Team, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.


Guide

78

TA S M A N I A 2 0 2 0

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Page Reference Residential Home Care

Page Reference Residential Home Care

Council District

Council District

Page Reference Residential Home Care

Break O'Day

82

88-89

Flinders

82

88-89

Launceston

82

88-89

Brighton

83

88-89

George Town

82

88-89

Meander Valley

82

88-89

Burnie

81

88-89

Glamorgan-Spring Bay

83

88-89

Northern Midlands

82

88-89

Central Coast

81

88-89

Glenorchy

84

88-89

Sorell

85

88-89

88-89

Hobart

84

88-89

Southern Midlands

85

88-89

Central Highlands Circular Head

81

88-89

Huon Valley

85

88-89

Tasman

85

88-89

Clarence

83

88-89

Kentish

81

88-89

Waratah-Wynyard

81

88-89

Derwent Valley

83

88-89

King Island

81

88-89

West Coast

81

88-89

Devonport

81

88-89

Kingborough

85

88-89

West Tamar

83

88-89

Dorset

82

88-89

Latrobe

81

88-89

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb.

Suburb / Town Beaconsfield

Page 83

Suburb / Town Kings Meadows

Page 82

Suburb / Town Nubeena

Page 85

Suburb / Town Somerset

Page 81

Berriedale

84

Kingston

85

Oatlands

85

Sorell

85

Blackmans Bay

85

Latrobe

81

Old Beach

83

South Hobart

84

Burnie

81

Legana

83

Penguin

81

South Launceston

82

Campbell Town

82

Lindisfarne

83

Port Sorell

81

St Helens

82

Claremont

84

Longford

82

Prospect Vale

82

St Leonards

82

Currie

81

Low Head

82

Queenstown

81

Swansea

83

Deloraine

82

Moonah

84

Riverside

83

Taroona

85

Devonport

81

Mornington

83

Rosetta

84

Warrane

83

Dover

85

New Norfolk

83

Sandy Bay

84

West Ulverstone

81

East Devonport

81

New Town

84

Scottsdale

82

Whitemark

82

Franklin

85

Newnham

82

Sheffield

81

Wynyard

81

Glenorchy

84

Newstead

82

Smithton

81

Youngtown

82

84

Norwood

82

Snug

85

Hobart

ACAT contacts

Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

North Western ACAT

Northern ACAT

Southern ACAT

Burnie, Central Coast, Circular Head, Devonport, Kentish, King Island, Latrobe, Waratah-Wynyard, West Coast

Break O’Day, Dorset, Flinders, George Town, Launceston, Meander Valley, Northern Midlands, West Tamar

Brighton, Central Highlands, Clarence, Derwent Valley, Glamorgan-Spring Bay, Glenorchy, Hobart, Huon Valley, Kingborough, Sorell, Southern Midlands, Tasman


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79

This map provides you with a geographical reference to the LGA areas in Tasmania.

 North Western

KING ISLAND

 Northern

Currie

Whitemark

 Southern

Grassy

FLINDERS

Stanley

e

BURNIE

VO DE

CENTRAL COAST

DORSET Scottsdale

LATROBE

Exeter

WEST TAMAR

Sheffield

WARATAH-WYNYARD

Bridport

GEORGE TOWN

NP

to n rs

ve Ul

CIRCULAR HEAD

OR T

n ng ui Pe

Bu

rn

ie

W

yn

ya

rd

Smithton

St Helens

LAUNCESTON

KENTISH

BREAK O‘DAY

Launceston Deloraine

Scamander

Westbury Longford

MEANDER VALLEY

Rosebery

Poatina

Fingal

NORTHERN MIDLANDS Bicheno

Zeehan

Campbell Town Ross Queenstown

Strahan

Swansea

CENTRAL HIGHLANDS

GLAMORGANSPRING BAY

WEST COAST Oatlands Bothwell

SOUTHERN MIDLANDS

Ouse

Kempton

Hamilton

Triabunna Orford

BRIGHTON

Maydena

GL

EN

OR

DERWENT VALLEY

CH Y

New Norfolk

SORELL CLARENCE

HOBART

Dunalley

Kingston Huonville

Geeveston

TASMAN Cygnet

KINGBOROUGH

HUON VALLEY Dover

Alonnah

Nubeena


Guide

80

TA S M A N I A 2 0 2 0

How to read the residential tables

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

P

If you also use

www.AgedCareGuide.com.au

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes 

PHONE (03)

ABC Council

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

DPS Advertisement Web Page Reference ID

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes 

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Tasmanian

Aged care homes


AgedCareGuide.com.au

TA S M A N I A 2 0 2 0

P

BURNIE  to  WEST COAST PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed ll Ret y Spec s irem ific ent Livi ng O nsit e

North Western Aged Care Homes listed by Councils (LGAs) and then Suburbs

81

Notes 

1st time user? See page 80

DPS Advertisement Web Page Reference ID

BURNIE Council Burnie 7320 22-42 Mooreville Rd

6433 5166

158 158 s

50 Ironcliffe Rd

6437 2551

78 78

s

D TF

5 15429

Eliza Purton Home

26-28 Lakin St

6425 1515

75 South Rd

6425 2166

s s

C D TF C D TF

5 15521

Mt St Vincent

96 72 73 73

2-12 Senior Dr

6452 9400

61 61

s

TF

H

15508

Baptcare Karingal Community

32 Lovett St

13 22 78

2-14 North St

6421 0111

TF

H H

15506

Meercroft Care

112 106 s 127 87 s

73 Mary St

6427 9131

48 43

s

TF

15469

10 Nightingale Ave

6491 1277

46 46

s

TF

15482

35 Edward St

6462 9900

14 14

TF b

15491

37 Moriarty Rd

6426 2844

37 37

89 Club Dr

6427 5700

80 80

s

1A Cardigan St

6435 1010

81 81

s

Cnr Quiggin & Moore Sts

6442 1760

70 12

s

6495 1550

16 16

OneCare's Umina Park

CENTRAL COAST Council

W

DT

43 15435

Penguin 7316 Coroneagh Park

West Ulverstone 7315

CIRCULAR HEAD Council

5 15459

Smithton 7330 Emmerton Park Aged Care Facility

DEVONPORT Council Devonport 7310

East Devonport 7310 Melaleuca Home for the Aged

KENTISH Council

CD

F

15461

Sheffield 7306 Tandara Lodge Community Care

KING ISLAND Council Currie 7256 King Island Multi Purpose Centre

LATROBE Council Latrobe 7307 Uniting AgeWell Latrobe Community, Strathdevon

Port Sorell 7307 OneCare's Rubicon Grove

WARATAH-WYNYARD Council

C

TF b

C

F

H

18-19 15485 43 18729

Somerset 7322 Southern Cross Care Yaraandoo

Wynyard 7325 Wynyard Care Centre

WEST COAST Council

F C

g H CALD

36-37 15436

TF b

18084

TF

15497

Queenstown 7467 West Coast District Hospital Lyell House 60-64 Orr St

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. 

LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning 

NESB  Non English Speaking Background  SL  Supported Living IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

TA S M A N I A 2 0 2 0

P

Northern Aged Care Homes listed by Councils (LGAs) and then Suburbs BREAK O'DAY  to  NORTHERN MIDLANDS PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed ll Ret y Spec s irem ifi ent c Livi ng O nsit e

82

Notes 

1st time user? See page 80

DPS Advertisement Web Page Reference ID

BREAK O'DAY Council St Helens 7216 17 Circassian St

6376 1355

55 47

s

F

15453

May Shaw, Scottsdale - Aminya

19 Cameron St

6352 9600

29 Fosters Rd

6352 9600

s s

F TF

13 15495

May Shaw, Scottsdale - James Scott

32 32 29 25

4 James St

6359 0200

9

TF

15488

196-224 Low Head Rd

6382 1477

68 68

s

TF

2 Guy St

6345 2100

98 98

sWC

T

3 Tallentire Rd

6341 1400

66 66

9 Amy Rd

6345 7100 6345 7200

Medea Park Residential Care

DORSET Council Scottsdale 7260

FLINDERS Council

C

13 15489

Whitemark 7255 Flinders Island Multi Purpose Centre

9

GEORGE TOWN Council Low Head 7253 Southern Cross Care Ainslie House

LAUNCESTON Council

g H CALD

36-37 15432

Kings Meadows 7249 OneCare's The Manor

H

43 15454

C D TF

H

18-19 15441

102 102 s

TF

H

41 15514

1300 998 100

114 114 s 95 81 s

D TF TF b

H H

IFC 15492

6344 5566

132 128 s

F TF

H H

Newnham 7248 Uniting AgeWell Aldersgate Community Newnham

Newstead 7250 Masonic Care Tasmania Fred French

Norwood 7250 Masonic Care Tasmania Peace Haven

185 Penquite Rd

Regis Tasmania - Norwood

8 Blenheim St

South Launceston 7249 Japara Sandhill 25 Waveney St Uniting AgeWell Aldersgate Community 12-22 Hobart Rd Kings Meadows

6341 1400

67 32

s

St Leonards 7250

C

41 15464

61 15481 18-19 15515

38 Station Rd

6339 1205

74 74

s

F

390 Hobart Rd

6343 6777

88 88

s

D TF

Grenoch Home

7 East Barrack St

6362 8300

Kanangra Hostel

10 Kanangra Dr

6362 8300

47 47 48 48

s s

C D TF C F

H

15490

320 Westbury Rd

6343 2757

75 75

s

D TF

H

5 15437

70 High St

6774 8000

20 20

10 Archer St

6391 1202

56 56

Southern Cross Care Mount Esk

Youngtown 7249 Southern Cross Care Glenara Lakes

MEANDER VALLEY Council

CALD

36-37 15503

g H CALD

36-37 15446

g

Deloraine 7304

Prospect Vale 7250 Tyler Village

NORTHERN MIDLANDS Council

15504

Campbell Town 7210 Campbell Town Health & Com'ty Serv

Longford 7301 Toosey Aged Care

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. 

s

C

TF

18096

T

19517

LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning 

NESB  Non English Speaking Background  SL  Supported Living IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

TA S M A N I A 2 0 2 0

WEST TAMAR PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed ll Ret y Spec s irem ific ent Livi ng O nsit e

P

Northern Aged Care Homes listed by Councils (LGAs) and then Suburbs

83

Notes 

1st time user? See page 80

DPS Advertisement Web Page Reference ID

WEST TAMAR Council Beaconsfield 7270 Beaconsfield District Health Service

13 Bolton St

6702 6060

18

Legana 7277 1-9 Freshwater Point Rd 1300 998 100

106 106

Cadorna House

91A Cormiston Rd

6327 1631

Japara Riverside Views

58A Cormiston Rd

6327 5500

33 13 88 88

Regis Tasmania - Legana

s

15450

Fb D TF

Riverside 7250

s

C

IFC 15467

TF b DT

15476 61 21097

AgedCareGuide.com.au

TA S M A N I A 2 0 2 0

BRIGHTON  to  GLAMORGAN-SPRING BAY PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed ll Ret y Spec s irem ific ent Livi ng O nsit e

P

Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes 

1st time user? See page 80

DPS Advertisement Web Page Reference ID

BRIGHTON Council Old Beach 7017 Wellington Views

24 Stanfield Dr

6262 6000

80

Masonic Care Tasmania Freemasons Home  7 Ballawinnie Rd

6282 5200

171 171

Queen Victoria Home Residential Care

13 Milford St

6243 3100

Southern Cross Care Fairway Rise

2 Toogood Dr

6246 7200

281 Cambridge Rd

C D TF

CLARENCE Council

5 15430

Lindisfarne 7015

s 137 135 s 91 91 s

D TF Fb D TF

H H H

6282 1111

87 37

s

D TF

H

1300 998 100

85 85

s

C D TF

6261 2744

93 90

s

C D TF

6257 9100

50 50

s

TF

Mornington 7018 Uniting AgeWell Lillian Martin Com'ty

Warrane 7018 Regis Tasmania - Eastern Shore

1 Acorn Dr

DERWENT VALLEY Council

41 15520 45 15507 36-37 21173 18-19 15478 IFC 15486

New Norfolk 7140 Corumbene Residence

13-21 Lower Rd

GLAMORGAN-SPRING BAY Council

H

15438

Swansea 7190 May Shaw, Swansea

37 Wellington St

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. 

LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning 

13 15463

NESB  Non English Speaking Background  SL  Supported Living IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

TA S M A N I A 2 0 2 0

P

Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs ABCD continued to HOBART GLENORCHY  to ABCD PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed ll Ret y Spec s irem ifi ent c Livi ng O nsit e

84

Notes 

1st time user? See page 80

DPS Advertisement Web Page Reference ID

GLENORCHY Council Berriedale 7011 Uniting AgeWell Rosetta Community Strathglen

2B Chardonnay Dr

6249 8766

45 45

2-4 Mitcham Rd

6249 7090

56

Glenview Community Services

2-10 Windsor St

6277 8800

97 97

OneCare's Barossa Park Lodge

17A Clydesdale Ave

6208 0800

136 128

85 Coleman St

6277 8800

50 50

9 Strathaven Dr

6208 3208

87 87

C D TF

Claremont 7011 Menarock Life The Gardens

TF

Glenorchy 7010

Moonah 7009 Korongee Aged Care Facility

18-19 15484

H

84 15513

T F b g H CALD, LGBTIQ  D TF H

s

24, 72 15512 43 20971 24, 72 21432

Rosetta 7010 Uniting AgeWell Rosetta Community Strathaven

Menarock

LIFE

THE GARDENS

s

C

TF

18-19 15462 2 - 4 Mitcham Road, Claremont TAS 7011

EXCEPTIONAL CARE & QUALITY LIFESTYLE The Gardens is a purpose built home situated on the picturesque Cadbury Estate at Claremont overlooking Bilton Bay. It offers both permanent accommodation and respite care for 56 people.

p 6249 7090 e enquiries@menarock.com.au menarocklife.com.au

HOBART Council Hobart 7000 St Ann's

142 Davey St

6216 2266

111 111

Barrington Lodge Aged Care Centre

120 Swanston St

6228 2164

77 77

Mary Ogilvy House

51 Pirie St

6279 4200

80 72

Southern Cross Care Rosary Gardens

85 Creek Rd

6144 5200

94 94

13 St Canice Ave

6225 1025

43 43

Southerwood Dr

6216 7100

69 69

3 Peel St

6283 4000

60 60

14 Gore St

6221 2200

119 119

New Town 7008

Sandy Bay 7005 Southern Cross Care Guilford Young Grove Southern Cross Care Sandown Apts Uniting AgeWell Queenborough Rise Community

South Hobart 7004 Bupa South Hobart

s s s

D TF

5 15460 14 15426

F TF TF b

s F s C TF sW D TF

15466 36-37 15456

g H CALD g H CALD H

D TF

36-37 15511 36-37 15477 18-19 17818 15480

Providing personalised care at Bupa South Hobart

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. 

Book your tour today (

We embrace your individuality and work with you and your family to help you get the right care and support you need.

  03 6221 2200    ➚ bupa.com.au/aged-care

LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning 

NESB  Non English Speaking Background  SL  Supported Living IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

TA S M A N I A 2 0 2 0

P

HUON VALLEY  to TASMAN PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed ll Ret y Spec s irem ific ent Livi ng O nsit e

Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs

85

Notes 

1st time user? See page 80

DPS Advertisement Web Page Reference ID

HUON VALLEY Council Dover 7117 Huon Regional Care Dover

Note 1

15494

D TF b

Note 1

15509

6264 7100

16 11

3278 Huon Hwy

6264 7100

93 81

s

6229 1397

52 52

s

C D TF

15510

6283 1100

95 95

s

D TF

43 15444

6239 3514

62 62

s

C D TF

6227 7000

90 52

s

TF

g H Note 2

36-37 15465

6269 1000

72 72

s

C

TF

H

18-19 15458

13 Church St

6135 0540

18 10

C

F

1614 Nubeena Rd

6250 9000

24 24

C

TF b

Franklin 7113 Huon Regional Care Franklin

TF b

15 Chapman Ave

KINGBOROUGH Council Blackmans Bay 7052 Christian Homes Tasmania Hawthorn Vlg 23A Wells Pde

Kingston 7050 OneCare's Bishop Davies Court

27 Redwood Rd

Snug 7054 Christian Homes Tasmania Snug Village 10A Torpy Ave

Taroona 7053 Mary's Grange (Southern Cross Care)

5 Grange Ave

SORELL Council

15442

H

Sorell 7172 Uniting AgeWell Sorell Com'ty Ningana 1 The Circle

SOUTHERN MIDLANDS Council Oatlands 7120 Midlands Multi Purpose Health Centre

TASMAN Council

15493

Nubeena 7184 Huon Regional Care Tasman

Note: 1. Includes three beds for rural health clients

s

2.  CALD; Also provides accommodation for eligible homeless people

ATSI  Aboriginal, Torres Strait Islander CALD  Culturally and Linguistically Diverse  Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. 

Note 3

15479

3.  Includes four beds for rural health clients

LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning 

NESB  Non English Speaking Background  SL  Supported Living IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

86

TA S M A N I A 2 0 2 0

Type

Masonic Care Tasmania

Garden Village Lindisfarne Tamar Valley Court

May Shaw Health Centre

Swansea Living

OneCare

Barossa Park Independent Living Units The Manor Gardens Independent Living Units

Queen Victoria Care

Village

Regis Aged Care

Retirement Living Tasmania - Norwood

Respect Aged Care

Tyler Village

Southern Cross Care (TAS)

South Launceston Norwood Newstead Exeter Swansea Glenorchy Kings Meadows Norwood Prospect Vale

AA Lord Retirement Village Ainslie Units Westbury Ainslie Village Launceston Ainslie Village Low Head

West Hobart South Launceston Westbury South Launceston Low Head

Fairway Rise Lifestyle Village

Lindisfarne

Glenara Lakes Lifestyle Village

Youngtown

Guilford Young Grove Lifestyle Village Mary's Grange Villas

Sandy Bay Taroona

Saint Canice Lifestyle Village

Sandy Bay

Sandown Lifestyle Village

Sandy Bay

Taroona Villas

Taroona

Yaraandoo Village

Somerset

Aldersgate Village Units

Newnham

Denison Court Units Glenrowan Village Units Kingston Units Montrose Units

George Town Perth Kingston Montrose

Mornington Units

Mornington

New Town Units

New Town

Queenborough Rise Units

Sandy Bay

Sorell Units

Sorell

Strathdevon Units

Latrobe

Strathglen Mews

Berriedale

Strathglen Units

Berriedale

Wesley Court Units Note: 1. Units Located across three sites

9 9 9 9 9 24, 72 19561 6344 5566 9 61 19498 99 9 99 1300 988 203 9 41 18086 99 9 99 6282 5200 9 99 99 9 41 19538 99 1300 988 203 9 99 9 9 9 Note 1   41 18087 1300 988 203 9 41 18090 99 99 6257 9100 9 9 13 21427 9 9 99 6208 0800 9 43 21438 999 9 9 6345 2101 9 43 15498 99 9 99 6243 3100 9 45 21841 99 9 99 1300 998 100 9 9 IFC 15492 99 9 9 6343 2757 9 9 5 15437 99 9 9 9 6282 5400 9 9 9 99 9 36-37 15445 6343 0240 9 9 9 99 9 Note 2  36-37 18073 6343 0240 9 9 99 9 36-37 19154 6343 0240 9 9 9 99 9 36-37 18073 6343 0240 9 9 9 99 9 36-37 19541 6282 5400 9 99 99 9 36-37 20381 6344 7911 9 99 99 9 36-37 19543 6225 0216 9 9 99 99 9 36-37 19545 6227 7000 9 99 9 9 36-37 15449 6225 0216 9 99 99 9 36-37 18778 6216 7100 9 99 99 9 36-37 19544 6225 0216 9 9 99 9 36-37 15433 6343 0240 9 9 99 9 36-37 19542 6341 1400 9 9 99 9 99 9 18-19 18091 6341 1400 9 9 9 99 9 18-19 18092 6341 1400 9 9 9 9 99 9 18-19 15447 6208 3208 9 9 9 9 18-19 15505 6208 3208 9 9 9 9 9 18-19 15431 6208 3208 9 9 99 9 9 18-19 15425 6208 3208 9 9 9 9 18-19 15428 6208 3208 9 99 9 9 18-19 19500 6208 3208 9 9 99 9 9 18-19 15427 6341 1400 9 9 9 9 9 18-19 15485 6208 3208 9 99 9 9 9 18-19 20678 6208 3208 9 9 9 9 9 18-19 18093 6341 1400 9 9 99 9 99 9 18-19 15443

Glenorchy 6277 8800

Lindisfarne

Ainslie Chalet

Uniting AgeWell

AREA PHONE (03)

Lindisfarne

Newstead Courts

Fees /Costs

DPS Advert Web Notes  Page ID

GLENVIEW COMMUNITY SERVICES  to  UNITING AGEWELL VILLAGE ORGANISATION Glenview Community Services Glenview Close Japara Cosgrove Cottages

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision mun ite Sma al Fac ilit ll P Don ets We ies l or F com Lice unded e nce Resi to Occ upy den Serv t Funde d ice F ee /Purcha sed

Retirement Accommodation listed alphabetically by their Organisation*

South Launceston

2.  Supported Living also on site

* This section only includes organisations who have chosen to advertise 

Definitions see page 76 

IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

Home Care Packages directory – Approved Providers Approved Home Care Package providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in three regions: North Western, Northern and Southern. The list below is a quick reference guide to help you find in which group council districts are listed. For example Launceston LGA is grouped under Northern.

North Western Northern Southern

On the following pages you’ll find alphabetical lists of approved providers, in Tasmania.

Page 79 is a colour coded map of Tasmania to show you which council districts are grouped together.

Council District

Region

Council District

Region

Break O’Day

Northern

Huon Valley

Brighton

Southern

Kentish

North Western North Western

Burnie

North Western

King Island

Central Coast

North Western

Kingborough

Central Highlands Circular Head

Southern North Western

Latrobe

Southern

Southern North Western

Launceston

Northern

Clarence

Southern

Meander Valley

Northern

Derwent Valley

Southern

Northern Midlands

Northern

Sorell

Southern

Devonport

North Western

Dorset

Northern

Southern Midlands

Southern

Flinders

Northern

Tasman

Southern

George Town

Northern

Waratah-Wynyard

North Western

Glamorgan-Spring Bay

Southern

West Coast

North Western

Glenorchy

Southern

West Tamar

Northern

Hobart

Southern

87

H O M E C A R E

HCPs Tasmania

TA S M A N I A 2 0 2 0

P A C K A G E S


Guide

88

TA S M A N I A 2 0 2 0

How to read the HCP table

The hours of care are increased at each level of care such as more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1.

The table on the next few pages lists approved Home Care Packages providers in alphabetical order, detailing the Home Care Package levels they offer and if they offer any package supplements.

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .

Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t.

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

8

North Western Northern Southern

General packages suitable for all eligible clients

n

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER

Anglicare TAS Home Care Packages North Anglicare TAS Home Care Packages North West Anglicare TAS Home Care Packages South ARC Community Care At Home Services Feros Care Northern Tasmania At Home Services Feros Care Southern Tasmania Auscare Home & Community Care Baldwin Living HomeServe Baptcare Home Help Orana Better Living Home Care Packages Bolton Clarke Southern TAS At Home Support Calvary Community Care Calvary Community Care Candice Care Care Forward Home Care Packages North Care Forward Home Care Packages North West Care Forward Home Care Packages South Christian Homes Tasmania Home Care Services Community Based Support Home Care Packages Community Care TASMANIA Community Services by Corumbene Family Based Care Tasmania Note: 1. Packages for clients in Baldwin Living retirement villages only

n n nnn n n nn n n nnn n n n nnn n n n n nnn nnn n nnn

Y

Packages for people with housing needs and at risk of homelessness

Home Care Packages Levels

t

Packages for people who live in rural, remote or isolated areas

Notes

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

g

Cultural Environment

Home Care Packages Supplement

PHONE (03)

1800 466 300 1800 466 300 1800 466 300 1300 406 470 1300 763 583 1300 763 583 1300 455 322 1800 911 989 13 22 78 1300 307 344 1300 665 444 1300 660 022 1300 660 022 1800 226 342 1300 364 876 1300 364 876 1300 364 876 6239 3514 1300 227 827 1300 722 400 6261 7330 1800 684 098

R

Packages for Veterans

8Zet 8Zet 8Zet 8etR 8e 8e 8Z 8ZR 8et 8ZetR 8Zetg 8 8 8ZeYR 8ZetR 8ZetRg 8ZetR 8ZR 8ZetR 8ZetRg 8Zet 8t

Advert Page 15 15 15 9

Note 1

CALD

LGBTIQ

23 Bhutanese, CALD, NESB 91, OBC

DPS Web ID 19157 19156 21856 38625 20732 20733 38987 22075 17562 22200 21170 14693 14129 38291 20954 20955 20956 17534 21845 17525 17527 19162

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

North Western Northern Southern

TA S M A N I A 2 0 2 0

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER

Home Care nn Freedom Glenview Home Care n Guardian Network Care Services nnn Guardian Network Home Home Maintenance Services nnn HealthWest Community Services n HenderCare n Huon Regional Care Home Care n Independent Health Care Service Hobart n Independent Health Care Service Launceston n Independent Health Care Service Southern Tasmania n integratedliving Australia Tasmania nnn Karadi Aboriginal Corporation Aged Care n KinCare nnn KNC Home Care Packages n Let's Get Care nnn Mary's Grange Home Care (Southern Cross Care) n Masonic Care Tasmania Community Support Services nnn May Shaw Home Care nn Medea Park Residential Care n Migrant Resource Centre Home Care n OneCare Home Care Services (North) n OneCare Home Care Services (South) n Prompt Care Home Care Packages nnn Queen Victoria Home Community Care n QVCare Home Care Package n Home Care Tasmania - North n Regis Home Care Tasmania - South n Regis Senior Helpers Tasmania nnn SETAC Community Care n South Eastern Community - Home Care Packages n Southern Cross Care Home Care North n Southern Cross Care Home Care Care West n Southern Cross Care Home Care North South n The District Nurses Home Care Packages nnn The Parkside Foundation Home Care Packages n Salvation Army Community Care n n The Community Care n Toosey AgeWell North Western Tasmania Home Care n Uniting Uniting Northern Tasmania Home Care n Uniting AgeWell Southern Tasmania Home Care n WynyardAgeWell Care Centre n

Home Care Packages Supplement

Notes

PHONE (03)

1300 480 771 6277 8800 1300 932 273 1300 932 273 6495 1570 1300 764 433 6264 7108 6228 3899 6228 3899 6228 3899 1300 782 896 6272 3511 1300 110 254 02 9988 4966 1300 497 442 6146 1850 1300 988 160 6257 9100 6376 1355 6221 0999 6345 2124 6283 1151 1800 472 273 6243 3100 6243 3100 6335 8900 1300 998 100 6331 0311 6295 0004 6269 1200 6343 4057 6435 0340 6146 1850 6208 0500 6243 6044 6278 3256 6391 1202 6715 7000 6715 7000 6289 8800 6442 1760

Note: 1. CALD, Filipino, LGBTIQ, Polish; Priority to retirement village clients (Glenview Close) 2.  Includes packages for clients with challenging behaviours A LEADING SERVICE PROVIDER

Home Care Packages Levels

Helping our communities enjoy the life they want to live

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 12

89

Advert Page

8ZtR 8ZeYtg Note 1 8Z 8 8ZtR 8ZeR 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZetR ATSI 8tRg Note 2 8ZetR 8Z 8ZeYtR CALD 8Zeg Note 3 8ZtR 8ZetR 8ZetR CALD 8Zg Note 4 8ZetR 8ZetR 8ZetR 8 8 8Ze Note 5 8Ze 8Ze 8ZetRg ATSI CALD, Polish 8etRg 8ZeYtR 8ZeYtRg CALD 8ZeYRg CALD, Italian 8ZeYtR CALD 8eRg 8ZeYR DVA Community Nursing 8Zt ATSI 8Zetg 8Zet 8ZeYtg CALD 8

3.  DVA Nursing Program; Private services available. 4.  Services area for rural clients in Meander Valley area

24, 72

21 21 21

25

36-37 41 13

43 43 45 45 IFC IFC 17, 73 89 36-37 36-37 36-37 11 14 18-19 18-19 18-19

DPS Web ID 18772 17533 38352 38046 17557 21862 17540 22382 22383 17535 17529 17559 18094 22191 38288 17539 17541 17542 15453 17545 17538 17523 21434 21842 15507 17536 19153 21009 17550 17551 17521 17558 17548 21433 17547 17537 17561 17554 17522 17528 18084

5.  Priority for clients with short term memory loss

Ph (03) 6269 1200

12 Somerville St, Sorell TAS 7172 www.secommunitycare.com.au

ATSI  Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning  NESB  Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural.  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

90

TA S M A N I A 2 0 2 0

Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group. Cultural Group CALD

Aged Care Home Name Glenview Community Services

Cultural Group CALD

Aged Care Home Name Southern Cross Care Mount Esk

CALD

Mary's Grange (Southern Cross Care)

Taroona 6227 7000 15465

CALD

Southern Cross Care Sandown Apartments 

Sandy Bay 6216 7100 15477

CALD

Southern Cross Care Ainslie House

Low Head 6382 1477 15432

CALD

Southern Cross Care Yaraandoo

Somerset 6435 1010 15436

CALD

Southern Cross Care Glenara Lakes

Youngtown 6343 6777 15446

LGBTIQ

Glenview Community Services

Glenorchy 6277 8800 15512

CALD

Southern Cross Care Guilford Young Grove 

PHONE (03)

DPS Web ID Glenorchy 6277 8800 15512

PHONE (03)

DPS Web ID St Leonards 6339 1205 15503

Sandy Bay 6225 1025 15511

Guide

TA S M A N I A 2 0 2 0

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group. Cultural Group ATSI

Service Provider Karadi Aboriginal Corporation Aged Care

6272 3511

DPS Web ID 17559

Cultural Group CALD

Service Provider Southern Cross Care Home Care South

6146 1850

DPS Web ID 17548

ATSI

SETAC Community Care

6295 0004

17550

CALD

The Parkside Foundation Home Care Packages

6243 6044

17547

ATSI

Uniting AgeWell North Western Tasmania Home Care  6715 7000 17554

CALD

Uniting AgeWell Southern Tasmania Home Care

6289 8800

17528

Bhutanese

Community Care TASMANIA

1300 722 400 17525

Filipino

Glenview Home Care

6277 8800

17533

CALD

Bolton Clarke Southern TAS At Home Support

1300 665 444 21170

Italian

Southern Cross Care Home Care South

6146 1850

17548

CALD

Community Care TASMANIA

1300 722 400 17525

LGBTIQ

Care Forward Home Care Packages North West

CALD

Glenview Home Care

6277 8800

17533

LGBTIQ

Glenview Home Care

CALD

Mary's Grange Home Care (Southern Cross Care)

6146 1850

17539

NESB

Community Care TASMANIA

CALD

Migrant Resource Centre Home Care

6221 0999

17545

Polish

Glenview Home Care

6277 8800

17533

CALD

South Eastern Community Care - Home Care Packages  6269 1200

17551

Polish

South Eastern Community Care - Home Care Packages  6269 1200

17551

CALD

Southern Cross Care Home Care North West

17558

PHONE (03)

6435 0340

ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care

PHONE (03)

1300 364 876 20955 6277 8800

17533

1300 722 400 17525


AgedCareGuide.com.au

See Definition of Terms page 76

PHONE (03)

Anglicare TAS Home Care Services

1800 466 300

Notes  9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 CHS

In Home Care Services

P Fu Priv nded S er ate Dem ly Fun vice d ed en Dom tia Car Servic es esti e Hea c Ass i sta lth Hom Servic nce e M es Mea ainte ls & nan Med /or Sh ce / Ga opp rden ica ing Nur tion Su ing sing per v & i s / Per son or Pall ion Pha al Care iative Care rma Res ceutic pite al D Soc Care eliver y ial & Tran /or Re c spo rt reation al

TA S M A N I A 2 0 2 0

9 9 9 9 9 9 9 Overnight and 24 hour care Australian Red Cross Aged Care Services 6235 6077 9 9 9 9 9 Note 2 Better Living Home Care Packages 1300 307 344 9999999999999 Bolton Clarke At Home Support 1300 665 444 999999999 999 Calvary Community Care 1300 660 022 Note 3 9 9 99 Calvary Community Care 1300 660 022 999 999999999 Campbell Town Health & Community Services 6774 8000 9 9 99 9 999 Candice Care 1800 226 342 999 999 99999 Care Forward Home Support Services 1300 364 876 9 9 99999 9 99 Community Based Support Home Maintenance 1300 227 827 9 9 9 9 999 9 99 Community Based Support In-Home Care Services 1300 227 827 9 9 9 9 99999 999 Community Care TASMANIA 1300 722 400 9 9 9 9 99 999999 Community Services by Corumbene 6261 7330 9 9 9 9 9 9 9 9 9 9 9 9 9 Services available to DVA clients COTA Home Maintenence Service 1300 658 842 9 9 Dementia Australia TAS In Home Care Services 6325 4600 9 9 9 9 9 9 999 Family Based Care Tasmania 1800 684 098 9 9 99999 99 ARC Community Care

1300 406 470

9

9

Note: 1. Includes access to assistive technology & mobility equipment, carer support & pet care 2.  Services provided as daily telephone support through Telecross

91

DPS Web Advert Page ID 15 20953 9 38625 38811 22200 20804 19526 19527 18096 38291 21403 23 21844 23 17524 17525 17527 68 37738 20967 91, OBC 19162

3.  Services supporting independence at home and in the community

Family Based Care is a community based not for profit organisation that provides In Home and Community Support to the aged, to people with a disability, respite support to their carers, and rehabilitation re-ablement and wellness services. At Family Based Care our Coordination team will work with you to develop a care plan that best suits your individual support needs. Our flexible approach to support will provide peace of mind to you and your loved ones that your support needs will be taken care of. We can help you to navigate the My Aged Care System and the NDIS to ensure you get the best value with the minimum of stress.

The In Home Care services we provide include domestic assistance, personal care, meal preparation, assistance with shopping (online & in person), home maintenance, spring cleaning, gardening, assistance during recuperation, allied health services including, psychology, speech pathology, exercise physiology. We guarantee a high level of service through our reliable, trusted, and well trained employees.

Contact Family Based Care on

(03) 6431 8411 or free call 1800 684 098

for further information about how we can support you. admin@familybasedcare.org.au ● www.familybasedcare.org.au All employees have a current National Police Check and Working with Vulnerable People certification. Family Based Care is a trusted, local, non-faith based provider of home and community support services with offices in Burnie, Launceston and Hobart. ATSI  Aboriginal, Torres Strait Islander  CALD  Culturally and Linguistically Diverse  DVA  Department of Veterans' Affairs  LGBTIQ  Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB  Non English Speaking Background  VHC  Veterans' Home Care  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


Guide

See Definition of Terms page 76

Guardian Network Home Care Services

1300 932 273

integratedliving Australia Tasmania

1300 782 896

KinCare

1300 110 254

May Shaw Home Care

6257 9100

OneCare Home Care Services (North)

6345 2124

OneCare Home Care Services (South)

6283 1151

Prompt Care Brokered Services

1800 472 273

Prompt Care Home Care Services Senior Helpers Concierge Care & Speciality Services Senior Helpers Tasmania

1800 472 273

South Eastern Community Care

6269 1200

Southern Cross Care In Home Care Services

6146 1850

The District Nurses Home Care Services

6208 0500

The District Nurses Private Services

6208 0500

The Parkside Foundation Respite Options

6243 6044

The Salvation Army Community Care

6278 3256

Toosey Home Support Program

6391 1202

VisAbility

6232 1222

Wyndarra Centre In Home Care

6452 2722

6331 0311 6331 0311

Notes 

CHS

PHONE (03)

6277 8800

Note:  1. Includes companionship, overnight & telephone support services

Day Therapy Centres SUBURB

PHONE (03)

Deloraine Day Centre

Deloraine 6701 2126

Dementia Australia TAS Community Centre Hobart

New Town 6279 1100

Dementia Australia TAS Community Centre Launceston

Newnham 6325 4600

Dementia Australia TAS Community Centre Ulverstone

Ulverstone 6425 8701

integratedliving Australia Wellness Centre Launceston

Mowbray 1300 782 896

Masonic Care Tasmania Day Therapy Centre

Norwood 6345 7200

Queen Victoria Care Wellness Centre VisAbility

38352 17529 18094 17542 17538 17523 21888 21889 38598 21009 19532 19546 19502 19510 19520 17537 17561 38326 17565

2.  Includes services for clients with dementia and/or challenging behaviours

Guide

Mt St Vincent

DPS Web Advert Page ID 24, 72 17533

9999999999 999 999999999 999 9999 99999 99 25 9999999999 999 999 99 9 9 9 9 Servicing Glamorgan-Spring Bay and Dorset areas 13 9 9 9 9 9 9 9 9 9 9 9 9 Includes services for Veterans and/or VHC clients 43 9 9 9 9 9 9 9 9 9 9 9 9 Includes services for Veterans and/or VHC clients 43 9999999999999 9999999999999 17, 73 9 9 9 9 9 9 9 9 9 9 9 Note 1 17, 73 9999 999999999 89 9999999999 999 36-37 9999999999999 11 9 99999999 999 11 9999999999999 9 9 9 9 9 9 Note 2 14 9999999 99999 99 9 9 9 Nursing & flexible respite available 99 9 27 9 99999 999

West Ulverstone 6425 6668 Lindisfarne 6243 3100 North Hobart 6232 1222

Westbury Community Health Centre & Day Centre

Westbury 6701 2150

Wyndarra Community & Resource Centre

Smithton 6452 2722

TA S M A N I A 2 0 2 0

Com ple Die ment titia ary Div n & N Therap utri ersi ist Exe onal Th tionist rcis e ra Occ e Thera pist upa p is Phy tional t siot The Pod herap rapist ist iatr Reg ist iste Soc red Nu ial W rse Spe orker ech The rap ist

In Home Care Services Glenview Home Care

TA S M A N I A 2 0 2 0

P Fu Priv nded S er ate Dem ly Fun vice d ed en Dom tia Car Servic es esti e Hea c Ass i sta lth Hom Servic nce e M es Mea ainte ls & nan Med /or Sh ce / Ga opp rden ica ing Nur tion Su ing sing per v & i s / Per son or Pall ion Pha al Care iative Care rma Res ceutic pite al D Soc Care eliver y ial & Tran /or Re c spo rt reation al

92

Notes 

DPS Web Advert Page ID 22086

9 9 9 9 Includes counselling services 9 9 Includes counselling services 9 9 Includes counselling services Specialised Senior Wellness Progams 99 9999 Activity programs, meals provided  99999999 Includes hydrotherapy services  9 9 9999 999 9 9 99 9 9 9 9 9 9 9 Includes Community Nursing Services 9

20054 20055 20056 38351 41 19534 5 15459 45 19515 38326 19460 27 20360

 IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

See Definition of Terms page 76

Majority of CBC provide for dementia & frail aged clients 

SUBURB

PHONE (03)

CHS

Centre Based Care (CBC)

PF Priv unded ate Se Dem ly Fun rvice en ded Me tia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran  Recre spo ation rt al S upp ort

TA S M A N I A 2 0 2 0

Notes 

93

DPS Web Advert Page ID 20655

9 99 9999 24, 72 9 99 9999 Campbell Town 6774 8000 9 Campbell Town Health & Community Services 9 999 Services for frail aged & disabled clients Community Based Support Social Groups & Respite Service  Moonah 1300 227 827 9 999 9999 23 Deloraine 6701 2126 9 Deloraine Day Centre 99 99 New Town 6279 1100 9 Dementia Australia TAS Community Centre Hobart 9999999 Includes overnight care Dementia Australia TAS Community Centre Launceston  Newnham 6325 4600 9 99 999 Smithton 6452 9400 9 Emmerton Park Aged Care Facility 9 9999 Kingston 6169 9490 9 Manor Gardens Day Centre 99 999 Services for frail aged people and their carers  41 Swansea 6257 9100 9 May Shaw Social Support Groups 9 99 Services also provided in Gladstone & Scottsdale  13 Devonport 6421 0111 9 Meercroft Care 99 9999 Legana 1300 188 740 9 Regis Day Respite Tasmania - North IFC 9 9999 Respite service included in-home Warrane 1300 188 740 9 Regis Day Respite Tasmania - South IFC 9 9999 Respite service included in-home Sorell 6269 1200 9 South Eastern Community Care - Day Respite Centres 89 9 9999 Note 1 Mornington 6243 6044 9 The Parkside Foundation Day Respite Centre 999 Includes weekend services Mornington 6289 8850 9 Uniting AgeWell - Hobart AgeWell Centre 18-19 9 999 Latrobe 6289 8800 9 Uniting AgeWell - Latrobe AgeWell Centre 18-19 9 999 Newnham 6715 7000 9 Uniting AgeWell - Launceston AgeWell Centre 18-19 9 99 Services also available on Saturdays Westbury 6701 2150 9 Westbury Community Health Centre & Day Centre 99 999 Note 2 Smithton 6452 2722 9 Wyndarra Community & Resource Centre 27 999 9 Baptcare Orana Respite & Social Centre

Bisdee Community Centre

East Devonport

13 22 78

Includes overnight cottage respite

Glenorchy 6277 8820

Note: 1. CALD; Includes services for clients in Brighton, Glamorgan-Spring Bay & Sorell

19560 18096 21426 22086 20054 20055 15508 18685 17542 15461 20052 19519 19155 20975 19501 20973 20972 19460 20360

 2. Dementia Specific Day Centre operates Monday & Friday

C O M PA R E CHOOSE C O N TA C T Compare, choose and contact 5,000+ nursing homes, retirement villages and home care providers. Dynamic mapping helps you search your suburb or council area for the care you need. Unlock free member benefits including: • Create and save multiple application forms • Apply to numerous nursing homes using the one application • Track your progress via the application and enquiry history

AUSTRALIA’S #1 AGED CARE WEBSITE

AgedCareGuide.com.au  IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


94

Products & Services

Guide

PHONE (03)

Advert Page

TA S M A N I A 2 0 2 0

DPS Web ID

ADVOCACY & INFORMATION

Products & Services

PHONE (03)

Advert Page

DPS Web ID

EDUCATION & TRAINING

COTA Holidays

1300 150 050

68

37983

Senior Helpers Alzheimer's & Dementia Care

6331 0311

17, 73

38597

COTA Membership

1300 140 050

68

37463

Senior Helpers Parkinson's Care

6331 0311

17, 73

38596

Wyndarra Centre

6452 2722

27

37390

END OF LIFE 1300 406 470

9

38625

1300 130 050

68

37982

6220 8330

67

37598

1300 406 470

9

38625

6208 0500

11

37387

ALZHEIMER'S & DEMENTIA

ARC Community Care 1800 699 799

71, IBC

38115

FINANCIAL SERVICES

Senior Helpers Alzheimer's & Dementia Care

6331 0311

17, 73

38597

COTA Insurance

Senior Helpers Parkinson's Care

6331 0311

17, 73

38596

Strategic Financial Planning & Insurance

Dementia Support Australia TAS

ASSESSMENTS

HEALTH & LIFESTYLE

Dementia Support Australia TAS

1800 699 799

71, IBC

38115

ARC Community Care

OneCare DVA Nursing Services

6345 2124

43

37383

The District Nurses Short Term Restorative Care (STRC)

Senior Helpers Alzheimer's & Dementia Care

6331 0311

17, 73

38597

MEDICATION MANAGEMENT

The District Nurses Short Term Restorative Care (STRC)

6208 0500

11

37387

ARC Community Care

1300 406 470

9

38625

KinCare Nursing

1300 733 510

25

37362

6208 0500

11

37387

1300 406 470

9

38625

6208 0500

11

37387

1300 406 470

9

38625

1300 406 470

9

38625

6208 0500

11

37387

1300 406 470

9

38625

6269 1200

89

37384

1300 406 470

9

38625

CASE MANAGEMENT ARC Community Care

1300 406 470

9

38625

The District Nurses Short Term Restorative Care (STRC)

Dementia Support Australia TAS

1800 699 799

71, IBC

38115

MOBILITY & TRANSPORT

OneCare DVA Nursing Services

6345 2124

43

37383

ARC Community Care

Senior Helpers Alzheimer's & Dementia Care

6331 0311

17, 73

38597

The District Nurses Short Term Restorative Care (STRC)

Senior Helpers Parkinson's Care

6331 0311

17, 73

38596

MODERN TECHNOLOGIES

The District Nurses Short Term Restorative Care (STRC)

6208 0500

11

37387

ARC Community Care

Wyndarra Centre

6452 2722

27

37390

PATIENT CARE EQUIPMENT

CONTINENCE ARC Community Care The District Nurses Short Term Restorative Care (STRC)

ARC Community Care 1300 406 470

9

38625

The District Nurses Short Term Restorative Care (STRC)

6208 0500

11

37387

SKIN & WOUND CARE

CULTURE & ETHNICITY ARC Community Care

ARC Community Care 1300 406 470

9

38625

South Eastern Community Care - Community Nursing

THERAPY & EXERCISE ARC Community Care

IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


AgedCareGuide.com.au

TA S M A N I A 2 0 2 0

Resi de n Sup tial Age port dC Reti ed & A are / SR s rem S sist Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

Organisation & Business Reference Index listed alphabetically  This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

PHONE (03)

EMAIL

WEBSITE (www.)

Anglicare Tasmania

1800 243 232

customerservice@anglicare-tas.org.au

anglicare-tas.org.au

ARC Support Services

1300 406 470

admin@arcss.com.au

arcss.com.au

Bupa Care Services

1300 245 993

info@bupacare.com.au

bupaagedcare.com.au

Community Based Support

1300 227 827

admin@cbsaust.org.au

cbsaust.org.au

COTA

1300 140 050

info@cotamembership.org.au

cotamembership.org.au

Dementia Support Australia

1800 699 799

dsa@dementia.com.au

dementia.com.au

Family Based Care Tasmania

9

1800 684 098

admin@familybasedcare.org.au

familybasedcare.org.au

Glenview Community Services

6277 8800

admin@glenview.org.au

glenview.org.au

Hobart District Nursing Service

6208 0500

enquiriestdn@thedistrictnurses.org.au

thedistrictnurses.org.au

Independent Health Care Service

6228 3899

ihcs@independenthealth.com.au

independenthealth.com.au

Japara

9649 2100

marketing@japara.com.au

japara.com.au

KinCare Health Services

1300 733 510

mail@kincare.com.au

kincare.com.au

Masonic Care Tasmania

6282 5200

enquiry@mctas.org.au

masoniccaretas.com.au

May Shaw Health Centre

6257 9100

mayshaw@mayshaw.com.au

mayshaw.org.au

Menarock Life

9898 1000

mycare@menarock.com.au

menarocklife.com.au

OneCare

6220 1200

info@onecare.org.au

onecare.org.au

Queen Victoria Care

6243 3100

admin@qvcare.com.au

qvcare.com.au

Regis Aged Care

1300 998 100

advice@regis.com.au

regis.com.au

Respect Aged Care

9 9 9 9 9 9 9 9 9

1300 144 144

info@respect.com.au

respect.com.au

Senior Helpers National

6331 0311

admintas@seniorhelpers.com.au

seniorhelpers.com.au

South Eastern Community Care

6269 1200

mail@secommunitycare.com.au

secommunitycare.com.au

1300 761 198

southerncrosscaretas@scctas.org.au

scctas.org.au

6220 8330

advice@strategicfp.com.au

strategicfp.com.au

The Salvation Army Aged Care

1300 111 227

acp.enquiries@aue.salvationarmy.org

agedcare.salvos.org.au

Uniting AgeWell

1300 783 435

info@unitingagewell.org

unitingagewell.org

Wyndarra Centre

6452 2722

info@wyndarra.org.au

wyndarra.org.au

Southern Cross Care (TAS) Strategic Financial Planning & Insurance

Abbreviations AC........................................................................................................................ Aged Care ACAT..........................................................................Aged Care Assessment Team ACF.................................................................................................... Aged Care Facility ATSI................................................................... Aboriginal, Torres Strait Islander CALD......................................................... Culturally and Linguistically Diverse CC......................................................................................................... Care Community CBC....................................................................................................Centre Based Care CDC...................................................................................... Consumer Directed Care CHSP....................................... Commonwealth Home Support Programme Com'ty.......................................................................................................... Community CRCC............................................Commonwealth Respite & Carelink Centre DAP.....................................................................Daily Accommodation Payment DBMAS.................Dementia Behaviour Management Advisory Service DTC.................................................................................................Day Therapy Centre DVA.................................................................... Department of Veterans' Affairs

H/C(are)......................................................................................................... Home Care HCP.........................................................................................Home Care Package(s) HCP 1........................................................................... Home Care Package Level 1 HCP 2........................................................................... Home Care Package Level 2 HCP 3........................................................................... Home Care Package Level 3 HCP 4........................................................................... Home Care Package Level 4 HCS............................................................................................ Home Care Service(s) HCSS............................................................... Home & Carer Support Service(s) HSP/S..........................................................Home Support Program/Service(s) IBC...................................................................................................... Inside Back Cover IFC......................................................................................................Inside Front Cover IHC...............................................................................................................In Home Care IL ...................................................................................................Independent Living ILU................................................................................ Independent Living Unit(s) LGA.................................................................................. Local Government Area(s) LGBTIQ.......... Lesbian Gay Bisexual Transgender Intersex Questioning MPHS...................................................................... Multi Purpose Health Service Mt...............................................................................................................................Mount

95

99 99

Advert Page 15

9

9 84

999 9

23

9 9

99 9999 99 9 99 9 99 9 99 99 9999

999 9 99 9 99 9 9 9 99 9 999 9 99999 9 9 99 9 99 9 9999

68 71, IBC 91, OBC 24, 72 11 21 61 25 41 13 84 43 45 IFC 5 17, 73 89 36-37 67 14 18-19 27

N/H(ome)............................................................................................. Nursing Home NESB............................................................ Non English Speaking Background NRAS..................................................... National Rental Affordability Scheme OBC................................................................................................ Outside Back Cover Prog...................................................................................................................... Program RAC........................................................................................... Residential Aged Care RAD.........................................................Refundable Accommodation Deposit RAS........................................................................... Regional Assessment Service RLU................................................................................... Retirement Living Unit(s) SBRT...............................................................Severe Behaviour Response Team Serv.....................................................................................................................Service(s) SL........................................................................................................ Supported Living STRC............................................................................ Short Term Restorative Care Tas........................................................................................................................ Tasmania TCP................................................................................. Transition Care Program(s) VHC............................................................................................ Veterans' Home Care Vlg............................................................................................................................. Village W/Centre........................................................................................... Wellness Centre IBC  Inside Back Cover  IFC  Inside Front Cover  OBC  Outside Back Cover


96

Guide

TA S M A N I A 2 0 2 0

Index Abbreviations................................................................................................................95 Aboriginal and Torres Strait Islander (ATSI).................................................54 Advocacy..........................................................................................................................69 Aged Care Assessment Team (ACAT)................................................................35 Appeal..........................................................................................................................35 Assessment...............................................................................................................35 Referral code............................................................................................................35 Regions........................................................................................................................78 Aged care explained...............................................................................................6-7 Aged care homes............................................................................................... 39 - 42 Accommodation payments..............................................................................44 Accreditation and certification......................................................................40 Basic Daily Fees.......................................................................................................43 Complaints.................................................................................................................42 Costs..................................................................................................................... 43 - 44 Cultural services.....................................................................................................55 Directory listings............................................................................................80 -85 Extra services...........................................................................................................52 Homes and their services......................................................................... 39 - 40 How much will I pay............................................................................................44 Payment Options...................................................................................................46 Quality standards...................................................................................................42 RAD & DAP.................................................................................................................46 Where do I start......................................................................................................39 Applying to a home...................................................................................................47 Vacancy...............................................................................................................47- 48 Waitlist.........................................................................................................................47 Assessments..........................................................................................................34 -35 Care leavers....................................................................................................................54 Carer support................................................................................................................75 Counselling services.............................................................................................75 Support groups.......................................................................................................75 Support lines............................................................................................................75 Centre Based Care Services...................................................................................27 Directory listings....................................................................................................93 Commonwealth Home Support Programme (CHSP)..................... 12-15 Am I eligible?...........................................................................................................14 Directory listings............................................................................................ 91-92 Types of services provided........................................................................13 -14 Urgent needs............................................................................................................14 What is CHSP?..........................................................................................................13 Who is CHSP for?....................................................................................................14 Who pays for CHSP services?...........................................................................15 Community Visitors Scheme........................................................................ 31-32 Consumer Directed Care..........................................................................................12 Costs for residential care.................................................................................43- 44 Culturally and Linguistically Diverse (CALD) people...............................54 Directory listings ...................................................................................................90 Daily living in a nursing home....................................................................50 -51 Day Therapy Centres..................................................................................................28 Directory listings....................................................................................................92

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

Abbreviations See page 95 

Deciding on a home..................................................................................................48 Definition of often used terms............................................................................76 Dementia support...................................................................................... 70, 72-73 Changed behaviours.................................................................................... 72-73 Dementia and aged care...................................................................................70 Specialised support..............................................................................................73 Where can I get help?.................................................................................70, 72 Directory index.............................................................................................................77 Aged care home listings............................................................................80 -85 Centre Based Care listings.................................................................................93 Council reference index......................................................................................78 Culturally appropriate homes and services............................................90 Day Therapy Centres listings............................................................................92 Home Care Packages listings...................................................................86 -89 In home care provider listings................................................................91- 92 Local Government Area (LGA) reference index.....................................78 Organisation & business index.......................................................................95 Products & services listings..............................................................................94 Retirement accommodation listings..........................................................86 Suburb reference index......................................................................................78 Town reference index..........................................................................................78 Disability..........................................................................................................................54 End of life........................................................................................................................74 Family and friends.................................................................................................74 Palliative care in a nursing home.................................................................74 Residents with dementia..................................................................................74 Services to help at home...................................................................................74 Financial advice.................................................................................................. 66 - 67 Financial counselling...........................................................................................67 How an expert can help.....................................................................................66 Important questions to ask..............................................................................67 Paying for your care..............................................................................................66 Financially disadvantaged....................................................................................54 Home Care flow chart..............................................................................................10 Home Care Packages.........................................................................................16 -25 Approved providers..............................................................................................17 Are you eligible?.....................................................................................................21 Care Agreement......................................................................................................22 Cost................................................................................................................................22 Directory listings............................................................................................87- 89 Exit fees...............................................................................................................16 -17 How much you will pay..............................................................................24 -25 Priority.........................................................................................................................16 Quality and complaints......................................................................................25 Services not provided..................................................................................20 -21 Services provided...................................................................................................20 Types of packages .........................................................................................17, 20 Homeless.........................................................................................................................54 How to use the Aged Care Guide..........................................................................4 LGBTIQ...............................................................................................................................54

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

Mobility.................................................................................................................... 32-33 Improve access................................................................................................ 32-33 Safety at home................................................................................................ 32-33 Mobility aids.............................................................................................................33 Independent Living Centres............................................................................33 Moving into a home..........................................................................................49 -50 What can you bring......................................................................................49 -50 Making the transition.........................................................................................50 My Aged Care...................................................................................................................8 Placement consultants....................................................................................63- 65 Case management................................................................................................65 Choosing a placement consultant....................................................... 64 - 65 How a placement consultant can help......................................................63 Negotiate and advocate for you....................................................................64 Resolving family disputes.................................................................................65 Private home care.......................................................................................................26 Regional Assessment Service (RAS).................................................................34 Assessment...............................................................................................................34 Referrals......................................................................................................................34 Regaining your independence............................................................................30 Retirement living............................................................................................... 58 - 60 Choosing a village.................................................................................................62 Departure/exit fee.................................................................................................60 Deposit or entry contribution.........................................................................59 Directory listings....................................................................................................86 Fees and charges....................................................................................................59 Finding the right village............................................................................60, 62 Life in a village........................................................................................................62 Ownership.................................................................................................................59 Types of villages.............................................................................................58 -59 Vacating......................................................................................................................60 Residential Care flow chart...................................................................................38 Respite ....................................................................................................................29, 53 At home.......................................................................................................................29 Centre Based Respite Care................................................................................29 Cost........................................................................................................................29, 53 Eligibility.....................................................................................................................29 Residential respite................................................................................................53 Restorative care...........................................................................................................31 Rural & Regional clients..........................................................................................54 Short Term Restorative Care.................................................................................31 Special needs groups................................................................................................54 Transition Care..............................................................................................................30 Supported Living................................................................................................56 -57 Care Communities.................................................................................................56 Choosing a community......................................................................................57 Useful phone numbers...............................................................................................7 Veterans...........................................................................................................................54 Veterans' support..................................................................................................28

n n n n n n n n n n n n n n n n n n n n n n n n n n n n

n n n


Free Nationwide Service 24 hour help, 365 days a year Dementia Support Australia (DSA) trained consultants provide advice and recommendations to people who care for someone with dementia where behaviours are impacting their care. Nationally, DSA provides: Dementia Behaviour Management Advisory Service Supports staff and carers with client focused information, assessment and advice Severe Behaviour Response Teams A responsive mobile workforce available to provide timely expertise and advice to residential staff and carers Needs Based Assessment consistent assessment of eligibility for the A SERVICE LED Nationally BY Specialist Dementia Care Program Funded by the Australian Government

Contact us today: Phone 1800 699 799 Refer online dementia.com.au

A SERVICE LED BY

Funded by the Australian Government


...

Home Care Packages and CHSP

Family Based Care Tasmania provides Home Care Packages to eligible My Aged Care participants. We can help you to live independently in your home with the support services of your choice that promote your health and wellbeing. We provide the following supports . . . We provide a full range of aged care supports to assist you to maintain wellness and independent living at home, staying safe and providing peace of mind to your loved ones. These can include domestic assistance, personal care, social support, respite options, mental health supports, speech pathology, exercise physiology and more.

National Disability Insurance Scheme (NDIS) Family Based Care Tasmania provides a wide range of support services to people living with disability under the National Disability Insurance Scheme (NDIS). We have a dedicated team who provide individual support to assist people living with disability to meet their life goals and enjoy independence at home and in the community. Family Based Care can provide domestic assistance, personal care, social support, respite options, mental health supports, speech pathology, exercise physiology and more.

Family Based Care Group companies

Family Based Care can assist you and your family in many ways. Family Based Care is a fully integrated organisation that can provide you allied health services and rehabilitation and employment supports from its own group of businesses, all fully supported and backed by the quality and strength of Family Based Care. We provide Vocational Rehabilitation and Vocational Services for Tasmanians who are disadvantaged in the labour market whether by injury, disability or other factors. Provide mental health services support and assistance to older Tasmanians and their carers/families. Dealing with loss or the changes of ageing, or declining health conditions (including mental health) of a partner or parent. Expert speech pathology services including assessment and management is offered to individuals of all ages living in the community. Services are provided for swallowing, communication and voice disorders. An experienced exercise physiologist practice that can provide you with programs to maintain your existing strength and flexibility or programs to assist to recover post injury or surgery.

Contact Us Freecall

1800 684 098

Office Locations

73-75 Mount St, Burnie 50B Frankland St, Launceston 9-11 Cambridge Rd, Bellerive 3 Reece Avenue, Rosebery

Email

admin@familybasedcare.org.au

Website

www.familybasedcare.org.au

Profile for DPS Publishing

Aged Care Guide Tasmania 2020  

Aged Care Guide Tasmania 2020  

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