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Crawford Class Action Services Canada’s Leading Class Action Specialist


Crawford Class Action Services Crawford Class Action Services has one focus: our clients. We understand that each settlement administration is different. Working closely with you, we will design a truly customized program that meets and exceeds the needs of class members, counsel and the courts. The Crawford team will work with you to develop the required processes specific to your administration and needs. We provide innovative solutions, process efficiency and cost-effectiveness.

Our Settlement Administration Services Include: • Claims evaluation and settlement • Design and execution of alternative to litigation settlement programs • Design and execution of monitor and auditing programs • Claim form design, production and distribution • Database design and management • Design and publication coordination of legal notices to potential class members wherever situated • Secure online registration • Electronic claim form submission • Secure online “read only” viewing for the court and class counsel if requested • Toll-free multi-lingual help desk services • Trust fund management • Customized statistical reporting • Document management services including secure FTP setup • Website design and hosting

www.crawfordandcompany.ca


Crawford Class Action Services Michael Mooney

Vice President, Class Action Services Waterloo, ON Michael.Mooney@crawco.ca Michael began his career in the insurance industry in 1999, conducting and managing the Special Investigation Unit and Subrogation and Recovery department of a major property and casualty insurer. Mike then assumed responsibility for the management of complex litigation cases, many of which involved extra-contractual claim litigation management. In 2008 Mike joined the Crawford Class Action Services Division as the Director of Operations, and in 2011 was appointed Vice President. Mike has extensive insurance industry litigation management training.

Shawn Gilhula, CIP Director of Operations, Class Action Services Waterloo, ON Shawn.Gilhula@crawco.ca

Shawn began his career with Crawford in 1989, joining Class Action Services in 2001. He obtained his all lines adjusting license in 1993. He is a Chartered Insurance Professional and is a member in good standing with the Insurance Institute of Canada. Shawn has experience as an all lines adjuster and has been a member of the Catastrophe Services team in the Caribbean. Shawn has successfully progressed through various senior roles in Class Action Services including Senior Evaluator, Senior Project Manager, Director of Audit and Quality Control and currently Director of Operations.

Brenda Weiss, BA, CRM, CIP Senior Project Manager Class Action Services Waterloo, ON Brenda.Weiss@crawco.ca

Brenda began her insurance career in 1997 with Crawford, joining Class Action Services in 2005. Brenda has an Honours Bachelor of Arts Degree in Psychology and Business. She has earned the Chartered Insurance Professional and Certified Risk Management designations and is an all lines adjuster. Brenda’s expertise is in administration process development, management and execution. She is a member of the Ontario Independent Adjusters Association and the Executive Round Table.

Tom Poirier, CMA

Director of Finance, Class Action Services Waterloo, ON Tom.Poirier@crawco.ca Tom began his finance career in 1981. He joined Crawford in 2001 and Class Action Services in 2007. He has received his Bachelor of Arts degrees in Math, Economics and Sociology from the University of Guelph. He became a Certified Management Accountant in 1985. Tom’s expertise is in financial analysis, cash management, budgeting and forecasting.

Kim Chalmers, CIP

Director, Administration & Operational Support, Class Action Services Waterloo, ON Kim.Chalmers@crawco.ca Kim began her career in the insurance industry in 1978 in the claims department of a major property and casualty insurer. Kim joined Crawford in 1994 and transferred to Class Action Services in 2000. She obtained her all lines independent adjusting license in 1996 and her Chartered Insurance Professional designation in 1998. Kim assisted in the development and implementation of the Crawford Claims School. Kim has also been responsible for the administration management of multiple class action settlements of varying degrees of complexity and size. She is also an associate of the Insurance Institute of Canada.

Kevin O’Connell, BBA Senior Project Manager, Class Action Services Ottawa, ON Kevin.OConnell@crawco.ca

Kevin began his career with Crawford Class Action Services in 2002. He received his Bachelor of Business Administration Finance Degree from St. Francis Xavier University in 2001. He is responsible for the management of the Canadian Hepatitis C blood transfusion settlements from the Ottawa branch of Crawford Class Action Services.


Pam Oetting, CIP Project Manager, Class Action Services Sarnia, ON Pam.Oetting@crawco.ca

Pam began her career with Crawford in 1980. She became an associate of the Insurance Institute in 1997 and a Chartered Insurance Professional in 1999. She is an all lines adjuster and transferred to Class Action Services in 2002. Pam’s expertise is in class action settlement administration.

Peter Carr, BAA (Hons) Assistant Project Manager, Class Action Services Waterloo, ON Peter.Carr@crawco.ca

Peter began his career in 2002 as a computer technician. He joined Crawford Class Action Services in 2007. In 2008, Peter received his Bachelor of Applied Arts (Paralegal) degree from the Humber Institute of Technology and Advanced Learning and a P1 license from the Law Society of Upper Canada. Peter specializes in technology, data and electronic document management processes.

Carol Miller, RN

Assistant Project Manager, Class Action Services Ottawa, ON Carol.Miller@crawco.ca Carol began her nursing career in 1977 upon receiving her Diploma in Nursing from the Victoria General Hospital in Halifax. She joined the Crawford Class Action Services division in 2000. Carol’s expertise is in medical claims evaluation, primarily in the Hepatitis C class action settlement.

Terri Retzler, CIP Assistant Project Manager, Class Action Services Waterloo, ON Terri.Retzler@crawco.ca Terri began her insurance career in 1997. She joined Crawford in 1999, transferring to Crawford Class Action Services in 2006. Terri acquired a background in Commerce from the University of Manitoba and achieved her Certified Insurance Professional Designation in 2007. Terri’s expertise is in class action noticing and process development.

Elizabeth Scullion, BA Assistant Project Manager, Class Action Services Waterloo, ON Elizabeth.Scullion@crawco.caa

Beth began her career in insurance by obtaining her RIBO license in 2003. She joined Crawford Class Action Services division in 2007. Beth received her Bachelor of Arts degree from the University of Toronto. Her area of expertise is in the administration of various class action settlements including the Indian Residential Schools Settlement.


Administrations • Mangan v. Inco, Ontario Class • Hepatitis C (1986-90), National Class • Hepatitis C EAP 2, National Class • Hepatitis C (Pre 1986, Post 1990), National Class • Walkerton Compensation Plan, Ontario Class • Cotter v. Levy, Plastimet Fire, Ontario Class • Pondimin Diet Drugs, National Class • Sorbates Price Fixing I, National Class • Sorbates Price Fixing II, Quebec Class • Centerpulse Hip Replacements, Quebec Class • Dow Corning-Ontario Breast Implants, Ontario Class • Shell Polybutylene Pipes, National Class • Fujitsu Defective Hard Drives, National Class • Baycol Cholesterol Drug, National Class • Ponderal Diet Drugs, National Class • Ponderal Diet Drugs, Quebec Class • Bausch and Lomb Eye Lenses, Quebec Class • Maytag Neptune Washing Machines, National Class • Stadol Analgesic Nose Spray, National Class • Capers Hepatitis, A BC Class • Trillium Ecoli, Ontario Class • Behr Wood Sealant, National Class • Cardozo Sexually Transmitted Disease, BC Class • Alberta Government (Social Services), Alberta Class • Canadian Superior Energy – Securities, National Class • Whistler Cable (Criminal Interest Rate), BC Class • Indian Residential Schools Notice Administration, National Class • Money Mart Opt Out Administration, Ontario Class • Indian Residential Schools IAP Administration, National Class • Indian Residential Schools CEP

www.crawfordandcompany.ca

Reconsideration, National Class • Indian Residential Schools NAC Appeals Process National Class • Bishop College, Quebec Class • Indian Residential Schools – Article 12 Appeals, National Class • Royal Group Technologies – Securities, National Class • CIBC Mutual Fund – Securities, National Class • Conquest Vacations, Ontario Class • Hepatitis C – Pre 86 – Post 90 Alberta, Alberta Class • Tiffany Gate Foods, Ontario Class • Telus/BCE Settlement – Securities, National Class • KPMG Overtime Settlement, National Class • Serzone, National Class • Quebec CHSLD, Quebec Class • GM Defective Intake Manifold Gasket, National Class • Sauer v Ridley (BSE – Mad Cow), National Class • Honda – Defective Odometers, National Class • Prepulsid, National Class • Indian Residential Schools – Court Appeals, National Class • Hep C Prison Blood, National Class • Newfoundland Breast Cancer, NL and Labrador Class • Stratford Floods, Ontario Class • Zyprexa Drug, National Class • Huronia Residential Schools Notice Program, National Class • GM Retirees Notice Program, National Class • Southwestern Regional Centre Notice Program, Ontario, Quebec Class • Rideau Notice Program, National Class • Royal Bank 2004 – Computer Redress Program, National Class


Crawford Class Action Services

Please contact us at: 610-180 King St. S. | Waterloo, ON | N2J 1P8 Phone: 519 578 4053 | Fax: 519 578 4016 Crawford & Company (Canada) Inc. is a wholly owned subsidiary of Crawford & Company. Based in Atlanta, GA, Crawford & Company (www.crawfordandcompany.com) is the world’s largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford System of Claims SolutionsSM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB. www.crawfordandcompany.ca

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Class Action Services Brochure

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