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available. In addition, record your amendments as you make them, so that when the time comes, you will be able to show the progress of your standards. Second, you should keep good employee logs and pictures of all work. Then make sure all recovery/ tow employees know and understand the standards so that they know how to write their logs. The logbooks should explain the facts that justify any increases in billing. Make sure they understand also, that if they do not write good logs which explain these facts in a way relatable to the standards, it becomes more likely they may have to go to court and explain what they wrote. Third, once you have a good standard and employees are writing their logs in a way that relates the facts to the standards, then make sure you are adhering

West 102 • October 2021 | Towman.com

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American Towman Magazine - October 2021  

American Towman Magazine - October 2021  

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