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understand the standards so that they know how to write their logs. The logbooks should explain the facts that justify any increases in billing. Make sure they understand also, that if they do not write good logs which explain these facts in a way relatable to the standards, it becomes more likely they may have to go to court and explain what they wrote. Third, once you have a good standard and employees are writing their logs in a way that relates the facts to the standards, then make sure you are adhering to the policies you set. If you do not adhere to your internal policies, attorneys may take advantage of that fact. When they write their briefs, lawyers will always include expressions like, “The company did not even adhere to their own standards.” Once you get a complaint related to your billing, you should have logs and standards that you can pull down. Those materials should provide an objective case of what the standards are, where you got them, how they evolved and why, and the facts of each incident that justify the standards applied. By doing so, you can make your lawyer’s job much easier. This information gives an attorney the ammunition needed to shoot down complaints about your billing from people who don’t know what they are talking about.

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Midwest 102 • October 2021 | Towman.com

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American Towman Magazine - October 2021  

American Towman Magazine - October 2021  

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