American Towman Magazine - September 2022

Page 21

Tire gauge Two Wheel chocks Valve stem tool Lug nut cap puller If you perform a significant number of flat tire service calls you may want to invest in additional equipment, including but not limited to: Air or electric impact gun Torque wrench Valve stem tool Air lift bag Hose reels CO2 systems Lug nut cap remover Locking lug nut removal kit Put some thought into where this equipment is stored. If the majority of your calls are on the right shoulder it would make sense to store this equipment on the passenger side of the truck so you can avoid the traffic side as much as possible. Make sure you know exactly where everything is stored so you don’t waste precious time looking for equipment on the side of a highway or freeway.

customer has the key. The spare tire may also require a key or special tool to remove it from its storage space. Vehicle manufacturers have become very creative in where they store the spare tire. If you are not familiar with a specific vehicle and where the spare is located, utilize resources available prior to arrival on scene to locate the spare. This type of information is available online, as well as in printed materials such as the AAA Tow & Service manual. If you are not able to find this

information in advance of your arrival on scene, it should be available in the vehicle owner’s manual. As one unusual example among others, some Chrysler minivans have the spare tire stored under the vehicle between the driver and passenger seat.

TO TOW OR NOT?

If the spare tire is unsafe to drive on, offer the customer a tow. If the customer refuses a tow and insists that the unsafe spare be installed,

CUSTOMER CONCERNS

Upon arrival at the scene of a flat tire service call make sure the customer and any passengers are in the safest location possible. Your customer might want to stand near you to watch you change the tire. Politely explain that for their own safety they should either wait in their vehicle or in another place that is well off the roadway, away from potential harm. Once you have provided for your safety and the safety of your customer and any passengers, inspect the flat tire to ensure you are able to remove it, and the spare tire, too, ensuring that it is usable. The spare needs to fit properly on the vehicle, have sufficient air pressure to drive on safely, and be in a safe condition. If the flat tire has a locking hub cap or lug nut, make sure the Work the non-traffic side - Stay Safe!

AmericanTowman.com | September 2022 • 21