American Towman Magazine - August 2022

Page 47

using a wheel lift, turn the vehicle around so that the front of the customer’s vehicle is facing your truck, with the rear wheels on the dollies.


Even though tow operators are often very busy, at the end of the day you need to protect your business from potential liability risks. If you see damage to the vehicle when you arrive on scene, make sure the customer is aware of the damage, document it in writing and take photos as supporting evidence. That way, if the customer tries to file a damage complaint later, it will be much easier to prove that the damage was already there. The current demands on your business are taxing enough already. By understanding the scenarios where damage is most likely to occur and what steps you can take to minimize liability, you’ll likely be in a better position to protect yourself and your business.

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Work the non-traffic side - Stay Safe! | August 2022 • 47