American Towman Magazine - August 2022

Page 46

brake rotors is extremely high. • Unauthorized Vehicle Repairs: While it’s understandable and commendable that you may want to help the customer with a simple fix to send them on their way, and hopefully save on a repair bill, always stick to doing what you’ve been instructed by dispatch. Even if you think you know what’s wrong with the vehicle, it is unwise to try to fix it. Despite the best of intentions, you might help a customer restart his or her car, only to find out later that this resulted in them having to replace the engine (with you possibly on the hook for the damage). Even if the customer asks, never try to work on or repair the car for them.

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• Tonneau Covers: If the vehicle you are towing has a tonneau or a retractable bed cover, attempt to load the vehicle onto the flatbed front-end first. Towing the vehicle while it is facing backward can risk the cover detaching and flying off. • Cracked Windshields: Take multiple pictures of cracked windshields at both pick up and drop off so the dispatching party can properly assess what damage you may or may not be liable for. • Rear Brake Lights and Sunroofs: These items can easily be broken or further damaged when the vehicle is towed or transported backwards. Better to turn the vehicle around to load it front first onto the flatbed. If you are