American Towman Magazine - August 2022

Page 42

While they say a picture is worth a thousand words, when it comes to contending with a damage claim, it can be worth thousands of dollars. any waiver-style paperwork from the job. What you, the customer and/or third-parties may need to specifically supply will differ with each business you engage with. Even though liability, claims and damage specialists in this industry strive to resolve these cases as soon as possible, all too often progress can be delayed or stalled while teams await details from the customer. Meanwhile, you’re left waiting, uncertain if you’ll be responsible for unanticipated expenses. So it

42 • August 2022 | Towman.com

just makes good sense to prevent damage claims in the first place. In many cases, accidental damage to the customer’s vehicle is avoidable. More often than not, there are things that can be done to reduce the risk of the damage claims from ever occurring in the first place. Here are five things to keep in mind: 1. Take Photos, Always: While they say a picture is worth a thousand words, when it comes to contending with a damage claim, it can be worth thousands of dollars