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VOLUME 41 • ISSUE 4 • 2008

Are you a

Good George? Or a Bad Bob?

Talking About Hardware

- page 48

EEthics in our industry.

ALSO IN THIS ISSUE: World’s Largest Gate | Revisiting Hurricane Katrina | What does International Mean to You? | Customer Relationship Management | And much more! TM TM

Inte In International ternattio tern i na iona nal al Do D Door oor or A Association ssoc ss occiiaatitio tioonn • w www.doors.org ww.d ww .ddoo oors rs.oorrg rs g


NEW DEALER TOOLS from Wayne-Dalton.

Garage Door Design Center

Financing Program

Partner Connect™

Visualization will help your customers see exactly how a beautiful new Wayne-Dalton garage door will enhance the look of their home. Go to Wayne-Dalton.com/DesignCenter and start upselling today.

The new Wayne-Dalton Consumer Credit Program allows your customers the freedom to get the door they want with flexible extended payment plans. Just the ticket in a tight economy.

A powerful, web-based dealer management tool to help you manage your business. You can create proposals, configure and order products online, track shipments, create route maps, and analyze your business performance in one easy-to-use tool.

In this business, you must have the right tools to succeed. Š2008 Wayne-Dalton Corp.

From beautiful garage door designs, innovative openers and wireless home controls, to industry-changing business and technology solutions, Wayne-Dalton will equip you with all the tools you need to build your business. To join the Wayne-Dalton team or discuss your options with us, call 1-800-676-7794 or fill out an inquiry form at www.Wayne-Dalton.com/dealeropp.asp


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• Can be installed with flexible flap visible or behind jamb. • New way to seal your garage doors. • Fastening groove provides quick and easy installation. • The RS175 combines rigid & flexible vinyl assuring maximum durability. • Available in industry standard colors. • Leave your jobsite completed.

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Contents F eat u r e s IndustryFocus President’s Commentary:

What Does International Mean to You?

Reviewing how the International part of IDA has truly become International. (Also published in Spanish) ... by Mark Stuenkel / 10

EXPO ‘08

Pictorial coverage of different aspects of the successful trade show. (Also published in Spanish) ... / 33

IDAssurance™ - Business:

Vehicle Accidents - Can They be Avoided?

IDAssurance™ has saved 20% for those enrolled. In addition, automobile insurance is the highest insurance expense for most dealers. The use of DriveCam technology can help dealers. ... by Andrew Stergiou /64

IDAssurance™ - Medical:

What Does That Mean?

The alphabet soup of terms used in the health benefits industry explained in simple language. ... by Bob Jones /70

Dealers’Corner Good George

An in-depth article addressing the “Bad Bob” type dealer and contrasting him with the “Good George” type dealer. This article gives reasons why the Good George dealer will be the winner. It also provides examples of what a dealer can and cannot do when dealing with unscrupulous types of businesses. ... by Chris Long / 14

Business Not Quite Back-To-Normal…

A visit to the Crescent City since Hurricane Katrina. Looking back two years since ID&OI did a Dealer Dialog article with Dial-One House of Doors to see how they and the region have worked through the disaster. ... by Jane Treiber / 26

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Dealers’Corner Unique Jobs This issue shows the “Largest Gate in the World.”

... / 80

ManageMent Taking a Second Look... Customer Relationship Management Looks at the CRM (Customer Relationship Management) concept and walks through a process of evaluating the value of having one. ... by William Curling / 44

Sales&Marketing Building Blocks for Maximum Market Visibility Providing a process for creating a direct mail campaign for a dealership. Good points are brought to mind. ... by Stacy Porter / 58

Technical I’m Talking About Hardware The hardware components of a garage and commercial doors and suggestions for hardware ‘upgrades’ and how it can positively affect the profit of a job. (Also published in Spanish) ... by Gary Lombard / 48

AssociationNEWS IDEA News... A review of the great success of the Expo workshop programming is provided. New IDEA Board members are introduced and ‘Ultimate Installers.’ ...by Steve Guyton, IDEA President / 76


M o r e D epa r tment s Advertisers’ Index........................................................... 146 Affiliates.................................................................. 142, 143 Classifieds...................................................................... 141 DDFAC.............................................................................137 IDA High Rollers..........................................................72, 73 IDA Foundation Scholarship............................................ 56 IDA Mission Possible/Membership Application...............50 IDA New Members............................................... 90, 91, 93 IDA Safety Services............................................................ 8 Industry News................................................................. 121

Owned and published by the members of the International Door Association for the betterment of the entire door and access systems industry.

Mailing: P.O. Box 246 West Milton, Ohio 45383-0246 Shipping: 28 Lowry Drive West Milton, Ohio 45383-1319 800/355-4432 • 937/698-8042 • Fax 937/698-6153 Toll Free Fax 877-207-0005 E-Mail: info@longmgt.com http://www.doors.org Advertising/Editorial 937/698-6273 • Fax 937/698-6153 Publisher & Editor - Christopher S. Long chrislong@longmgt.com Advertising Sales Director Art F. Komorowski artk@longmgt.com

Leadership Directory...................................................... 144 Literature/Web News...................................................... 136 Moving Up........................................................................ 82 Product News................................................................... 92

Calendar of Events CDI Regional Convention September 26-27 2008 Monton, New Brunswick, Canada

Address Correction Send address changes to: International Door Association P.O. Box 246 West Milton, OH 45383-0246 International Door & Operator Industry is published six times per year by the International Door Association. The publication is circulated without charge to qualified members of the door and operator industry. The International Door Association is not responsible for the opinions expressed by its writers and/or editors.

CODA Regional Conference October 16-17, 2008 Pechanga Resort & Casino

©2008 International Door Association

Printed in U.S.A.

Disclaimer

International Door & Operator Industry magazine is wholly owned by the International Door Association, and includes advertising, press releases, editorials, and other materials and information submitted by third parties, and gathered by IDA, its publisher, and its agents, and from contributors. This information is passed along by IDA for the interest of its members only. With regard to products, services, and information mentioned, advertised, or printed, IDA, its publisher, and its agents, do not investigate the merit, accuracy, or value of the material or information, and make no representations, warranties, or endorsements of any kind, and hereby disclaim any responsibility to parties using such products, services, or information. Readers’ activities are at their own risk. With regard to editorials, letters to the editor, columns, and any other opinions expressed herein, IDA, its publisher, and its agents, do not ratify, adopt, endorse, or verify such opinions, and hereby state that any opinions, express or implied, are solely those of the speaker. No information is to be regarded as legal advice and reliance thereon and accuracy of statements is hereby disclaimed. With regard to information contained herein generally, IDA, its publisher, and its agents, do not guarantee, represent, or verify the accuracy of any information. IDA, its publisher, and its agents, endeavor to provide accurate information, but cannot guarantee the accuracy and hereby disclaim liability for any reliance on the information contained herein. IDA, its publisher, and its agents, make no representations, warranties, or endorsements of any kind of the information, opinions, and advertisements contained herein, do not assert the accuracy of any statements, and all reliance thereon is hereby disclaimed.

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Safety Services Company Safety Services Company and the IDA have partnered together to provide IDA members all the components needed to manage and maintain a comprehensive company safety training program. Our primary focus is providing customized subscriptions for Tailgate/Toolbox safety training for the construction and services industry. Below is a list of some of the products available.

Tailgate/Toolbox Safety Training Meetings: $156 per year Select your 52 weekly meetings from our catalog of over 300 topics. All meetings are provided on 2-ply NCR paper for easy documentation and reference; Spanish included at no extra cost. Included in the yearly meeting subscription: UÊ 7iÊ«ÀœÛˆ`iÊ>Ê̜‡vÀiiÊÃ>viÌÞÊ"/ \ʘœÊVœÃÌÊ«iÀܘ>ÊVœ˜ÃՏÌ>̈œ˜ÊvœÀÊ>˜ÞÊ>˜`Ê>ÊœvÊޜÕÀÊ "-É-Ì>ÌiÉi`ÊÃ>viÌÞÊÀi}Տ>̈œ˜Ã° UÊ ÀiiÊ̇ÀiµÕiÃÌÊ̜«ˆVÃ\ÊÜiÊ܈ÊÀiÃi>ÀV…Ê>˜`ÊÜÀˆÌiʓiï˜}ÃÊvœÀÊ>˜ÞÊ̜«ˆVʘœÌʜ˜ÊœÕÀʏˆÃÌt

£xä‡ÎääÊ«>}iÊVœ“«>˜ÞÊÃ>viÌÞÊ«œˆVÞÊ­“>˜Õ>Ê>˜`Ê

ÊÜvÌVœ«Þ®°Ê/…ˆÃÊÃiÀÛiÃÊ>ÃÊޜÕÀÊVœ“«>˜ÞÊVœÃÌÊVœ˜Ì>ˆ˜“i˜ÌÊ «Àœ}À>“]Ê`iÌ>ˆˆ˜}ÊޜÕÀÊ>Ài>ÃʜvÊÀˆÃŽÊ>˜`Ê«Àœ«iÀÊÀi뜘Ãi°Ê-œ“iÊ>Ài>ÃÊVœÛiÀi`Ê>ÀiÊ­Iœ«Ìˆœ˜>ÊÃiV̈œ˜Ã®\ Corporate Safety Policies/Procedures Safety Committees Safety Rules/Codes of Safe Practice Machine/Equipment Safety Accident Investigation Plan Log 300 & OSHA Emergency Response & Fire Prev. CPR & First Aid Hazard Assessment Plan Blood borne Pathogens

R R R R R R R R R R

R R R R R R R R R R R

Workplace Violence & Harassment Electrical Lockout & Tagout Hazard Communication Program Personal Protective Equipment Posting Requirements *Respiratory Protection *Stairway & Ladder Safety Plan *Fall Protection Plan in Construction *Scaffolding for Construction *Excavation Procedures *Confined Spaces Policy

R R R R R R R R R R R

*Driver Safety Policy *Forklift Safety Policy *Hot Work Safety Policy Orientation Form (English/Spanish) Safety Meeting Minute Cost Containment/Loss Prevention Asbestos HAZWOPER Electrical (General) Indoor Air Quality (IAQ) Mold Abatement

Substance Abuse Prevention Program (SAPP): $100 vÊޜÕÊ>ÀiÊÃiiŽˆ˜}Ê̜ʈ“«i“i˜ÌÊ>ʺ ÀÕ}‡ÀiiÊ7œÀŽ«>Vi»Ê«Àœ}À>“ÊVœ˜ÃˆÃÌi˜ÌÊ܈̅Ê̅iÊi`iÀ>Ê,iµÕˆÀi“i˜ÌÃ]ÊÜiʅ>ÛiÊ put together a comprehensive program which allows you to set forth policies and procedures for your company. Benefits and expectations for implementing such a program include: UÊ ,i`ÕV̈œ˜Êˆ˜Ê`“ˆ˜ˆÃÌÀ>̈ÛiÊœÃÃiÃ\ÊÊLÃi˜ÌiiˆÃ“]ʜÛiÀ̈“i]ÊÈVŽÊi>Ûi]ÊÀi}Տ>Àʅi>Ì…ÊV>ÀiÊ>˜`ʓi˜Ì>Ê…i>Ì…ÊV>ÀiÊ ˆ˜ÃÕÀ>˜Vi]ÊÃiÀۈViÃ]Ê>˜`Ê`ˆÃ>LˆˆÌÞ° UÊ ,i`ÕV̈œ˜Êˆ˜Êˆ``i˜ÊœÃÃiÃ\ÊÊ ˆÛiÀÌi`ÊÃÕ«iÀۈÜÀÞɓ>˜>}iÀˆ>Ê̈“i]ÊvÀˆV̈œ˜Ê>“œ˜}ÊܜÀŽiÀÃ]ʓ>ÌiÀˆ>ÊÜ>ÃÌi]Ê«œœÀÊ `iVˆÃˆœ˜Ã]ÊÀi«>ˆÀʜvÊ`>“>}i`ÊiµÕˆ«“i˜Ì]Ê>˜`Ê`>“>}iÊ̜ÊVœ“«>˜Þʈ“>}i° UÊ ,i`ÕV̈œ˜ÊœvʈÃÃÕiÃÊ܈̅Êi}>Ê“«ˆV>̈œ˜Ã\ÊÊ7œÀŽiÀÃ½Ê œ“«i˜Ã>̈œ˜]Ê`ÀÕ}ÊÌÀ>vwVŽˆ˜}ʜ˜Ê̅iʍœL]Ê`ˆÃVˆ«ˆ˜>ÀÞÊ>V̈œ˜Ã]Ê }ÀˆiÛ>˜ViÃ]ÊEÊܜÀŽÃˆÌiÊÃiVÕÀˆÌÞ°

Fleet Safety Program:

Now available in Spanish

$150 up to 10 vehicles $15 per vehicle after that œÀÊLÕȘiÃÃiÃÊ܈̅ÊVœ“«>˜ÞÊÛi…ˆViÃ]ÊÜiʓ>ˆ˜Ì>ˆ˜Ê>ÊVœ˜w`i˜Ìˆ>Ê>˜`Ê iVœ˜œ“ˆV>Ê£‡nääʺœÜ½ÃÊÞÊ ÀˆÛˆ˜}»ÊyiiÌʓœ˜ˆÌœÀˆ˜}Ê«Àœ}À>“°ÊÊ ii«ÊÌÀ>VŽÊœvÊޜÕÀÊVœ“«>˜ÞÊÛi…ˆViÃ]Ê>˜`ʓ>ŽiÊÃÕÀiÊ̅>ÌÊޜÕÀÊÀœˆ˜}Ê advertisement makes a positive statement. 8

For more information call John Shelman, Safety Services Company

(866) 204-4786 Fax: (866) 556-0004


                           

       

                                

        

              

                 

 

     

 

     



     



     



     


President’s Commentary

What Does ‘International’ Mean to You?

by Mark Stuenkel President, International Door Association

A concept? A reality? The availability of products, materials, and information from all sources at the touch of a button? Information exchange? The ‘other’ guys in the door and access systems industry? When IDA was formed, International meant including our global industry family with representation on the Board of Directors by means of an International Region Director. During the past decade, the International Region has been modified to recognize Canada as Region 10, and Mexico as Region 12. Today, our growth as an association is not only coming from the United States, but from around the world. Dealer and Industry members – all in the same family, and, for the most part, with the same wants, needs and desires. The vision of the founding fathers of IDA has manifested itself into sharing our services with the rest of the world. What a compliment to all IDA members – your voices, ideas, and financial resources brought about these member services. By sharing your needs as a door and access systems dealer with IDA, we have brought forward many programs and materials that are useful with slight adjustments to members in other parts of the world. During the 2008 International Garage Door Exposition, a meeting was held with a representative of the R+T Show in Stuttgart, Germany. This Show is held once every three

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International Door & Operator Industry™

years, and features a separate area strictly for door and access systems dealers. We have been asked to attend and to discuss IDA with our European counterparts. Did you know that 28 International exhibitors participated in the 2008 Expo? Emails are currently being received regularly from Australia, and Great Britain. A trip to the Merik Corporate Convention in Mexico showed us the true joy and friendship of our industry – a lesson for us all. IDA currently has members representing 31 countries from around the world, and we are attracting new International members every week. My point in all this is that our exposure to the International door and access systems industry is growing while the world seems to be shrinking. We are truly one family, and even though we seem to be separated by distance or language, those separations are rapidly disappearing. As we head on down the tracks, we all benefit from our expanded, International family.


Comentario del Presidente

¿Qué significa “Internacional” para ustedes?

Por Mark Stuenkel Presidente International Door Association

¿Un concepto? ¿Una realidad? ¿La disponibilidad de productos, materiales e información procedentes de todas las fuentes con sólo tocar un botón? ¿Intercambio de información? ¿Las "otras" personas en la industria de sistemas de acceso? Cuando se formó IDA, "Internacional" significaba incluir en nuestra familia de industrias a los participantes de todo el mundo con representación en el Consejo Directivo, mediante un Director Regional. Durante la década pasada, la "Región Internacional" ha sido modificada, reconociendo a Canadá como la Región 10 y a México como la Región 12. El día de hoy, nuestro crecimiento como asociación procede no sólo de los Estados Unidos, sino de todo el mundo. Los Distribuidores y miembros de la Industria – todos parte de la misma familia, y en su gran mayoría, compartiendo las mismas necesidades, deseos y anhelos. La visión de los fundadores de IDA se ha manifestado a través de compartir nuestros servicios con el resto del mundo. ¡Que gran elogio para todos los miembros de IDA

que estos servicios a los miembros hayan inspirado voces, ideas y recursos financieros! Mediante compartir con IDA sus necesidades como distribuidores de puertas y sistemas de acceso, hemos generado muchos programas y materiales que son aplicables, con pequeños ajustes, para los miembros en otras partes del mundo. Durante la Exposición Internacional de Puertas de Garaje de 2008, tuvo lugar una reunión con el representante de R+T Show en Stuttgart, Alemania. Este evento se lleva a cabo una vez cada tres años y asigna un área separada exclusivamente para los distribuidores de puertas y sistemas de acceso. Se nos ha pedido que concurramos para intercambiar ideas respecto a IDA con nuestros colegas europeos. ¿Sabían ustedes que 28 expositores internacionales participaron en la Expo 2008? Actualmente, se reciben correos electrónicos regularmente de Australia y Gran Bretaña. Una visita a la Convención Corporativa de Merik en México nos mostró el verdadero gozo y amistad que caracterizan a nuestra industria, lo que fue enormemente educativo para todos. Actualmente IDA tiene miembros que representan a 31 países de todo el mundo, y continuamos atrayendo nuevos miembros Internacionales semana tras semana. Lo que quiero comunicar en esta ocasión es que nuestro contacto con la industria Internacional de puertas y sistemas de acceso está expandiéndose, al mismo tiempo que las distancias parecen estarse reduciendo. Realmente, constituimos una familia, y aunque parecemos estar separados por distancias o idiomas, esta separación está empequeñeciéndose con rapidez. Conforme proseguimos en este camino, todos nos beneficiamos de ser parte de una vasta familia Internacional.

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IndustryFocus DealersCorner

Good George By Chris Long, Editor, International Door & Operator Industry

For quite some time, our industry has experienced the negative effects of those who don’t practice the Golden Rule. Like other industries and professions, ours has also seen its share of individuals, companies, and practices that stray toward the thin line of being unscrupulous. In fact, some go beyond that line and actually break the law. They go from wearing an Armani designed pinstriped suit to the broad stripes of an inmate. Unfortunately, people who wake up in the morning with the specific goal of taking advantage of others, most often know just how far they can go before violating the law of the land. During the 2008 International Garage Door Exposition, Tony Kovaleski, a television journalist for Denver’s Channel 7 (KMGH-TV) revealed the methods used by some door dealers for what he refers to as ‘scamming homeowners’. As I listened to Mr. Kovaleski, many questions came to mind. Questions such as: “Why must one take advantage of consumers?” If only these people and firms would devote the same amount of energy serving customers as opposed to taking

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advantage of them, would they not be more successful? What can a dealer do to respond to consumer scammers? What can IDA do to help its membership and the buying public? I’m sure you’ve no doubt had similar questions. Being the editor of a trade publication, owned by a 501(c)(6) association, isn’t the same as other types of magazines. And, wearing my other hat as IDA Managing Director, I must be sensitive to the needs of the membership, while at the same time responding to some of the limitations placed on a trade association. This may not be what some readers necessarily want to hear, but there is much at risk if proper avenues are not followed. While talking with dealers in Las Vegas during the recent Expo, I concluded that the best way to compete with and respond to the bad industry practices of the few is for good dealers to accentuate and publicize their good qualities. I think there is more to be gained from promoting the Good

International Door & Operator Industry™

Georges of our industry than giving the Bad Bobs more press than they deserve. Although unethical businesses do damage in the marketplace, it will always be the Good Georges who ultimately succeed. That’s not to say dealers, the industry, and the IDA shouldn’t respond to rip-off artists. However, we must all do so within the law. Let’s review some of the actions taken by IDA to call attention to good dealers. The association has devoted several thousand dollars in a public relations joint venture with the Door & Access Systems Manufacturers Association (DASMA). Through this meaningful program, consumers are encouraged to have their door systems installed and/or serviced by professional dealers. Consumers are directed to the IDA website and Membership Directory for assistance.


He’ll Always be the Winner!

For Spanish version of article visit www.doors.org

IDA produced a PBS program that stressed the importance of safety, and again calls on consumers to utilize professional door dealers. This program was aired in hundreds of cities and viewed by thousands of people. The IDA Code of Business Practices has been utilized extensively to respond to differences occasionally created between dealers and consumers. Many times these differences are simply the result of miscommunication. In most cases, the parties confront the issues and respond positively. Working with the Institute of Door Dealer Education and Accreditation (IDEA), the IDA has heavily supported the creation of accreditation and certification programs. More and more dealers are adding IDEA

credentials to their advertising materials and on their installation and service vehicles to inform the public that they are the professionals in the market. Educational programs such as the one presented by Tony Kovaleski have helped dealers better understand the issues, and provided possible courses of action. There is no doubt more to be done, and the IDA Board of Directors continues to explore applicable and meaningful opportunities and programs. The IDA Board would like to hear from you, and you are encouraged to provide suggestions to the Board. The IDA leadership is dedicated to the cause of enhancing professionalism within the entire door and access systems industry. As I’ve traveled and met with dealers from throughout the United States (and the world), the subjects of ethics, unscrupulous door dealer operations, and the like are often shared with me. I’ve compiled a list of the most common questions, and with the assistance of Brian Schoolman, Safran Law Offices, Raleigh, North Carolina (IDA Legal Counsel), provided answers and/or responses for you, as a dealer, to consider.

The IDA Board would like to hear from you, and you are encouraged to provide suggestions to the Board. Please send your comments to Chris Long, Editor ID&OI, P.O. Box 246, West Milton, OH 45383, email chrislong@longmgt.com or fax 937-698-6153

Q. Is it illegal to charge more than the market price for parts or labor? A. No, because there is no single “market”. It is illegal for competitors to collude on pricing for labor or materials. As such, one competitor may charge a higher price than another, and if he can obtain business (and therefore higher profits) through legal competitive means, there should be no restriction on that right to set pricing. Q. Is there a limit to what one can charge for parts or labor? A. Antitrust laws and other laws against unfair competition generally prohibit the pricing of labor and materials below cost, although there are numerous exceptions to this. There are no legal limits on how high a price one may generally charge for most products and services. (Major exceptions to this are for “quasi-public” services such as energy, cable television, and so forth.) Another legal limit is that one or more Continued on page 16

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Good George companies many not conspire to fix prices, or to engage in anti-competitive behaviors.

Q. When does advertising become more then misleading? At what degree does an advertisement become illegal? A. There is no bright-line answer to this question. False advertising involves both objective and subjective components. The subjective component is that the false statements must either mislead, or be likely to mislead, members of the public. See Kasky v Nike, Inc., Cal. 4th 939, 951, 119 Cal. Rptr. 2d 296, 304 (2002). States may have different standards, but the Kasky standard will apply in or be comparable to many jurisdictions. To answer the second question, once it becomes misleading, likely to mislead, the advertisement is illegal, and can be subject to either private or public enforcement actions. See e.g. Kasky, at 950, 119 Cal. Rptr. 2d at 304 (California’s False Advertising law provides for private enforcement actions, and both restitution and injunctive relief). Typically, however, the advertisements must be egregious, or endanger the public, before public enforcement (whether by the Federal Trade Commission, or a state Attorney General’s office) will occur, because of the limited resources for those agencies. Q. Is it illegal to intentionally sell a customer something that is not required to fulfill the safe and legal operation of a door and operator system? A. Not automatically. For instance, there is no law against selling an extended warranty contract, even though such a warranty is not required. Businesses in many industries sell accessories and components which are not required for the operation of a system. However, a dealer may not lie, give misleading information, or make material omissions in order to induce sales of additional equipment and/or services. The key to whether the conduct is illegal is whether or not the communication involves the making misrepresentations of fact. Another factor is that the customer must actually desire and/or accept the additional service and/or component, rather than having it added without permission. “Slamming” or billing for non-requested and unnecessary charges are abusive sales practices, and can subject the dealer to liability. Q. If a dealer tells a customer that they need a part replaced when they don’t, is this illegal? A. The question, as posed, does not automatically yield a single answer. Most of the time, the answer is yes, this is illegal because it is fraudulent. A statement is fraudulent where there is a misrepresentation (whether a false statement, a concealment, or nondisclosure), Continued on page 18

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International Door & Operator Industry™


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Good George made with knowledge of the falsity, with the intent to defraud, which is justifiably relied upon by a person who suffers damage as a result of the reliance. See e.g. Robinson Helicopter Co., Inc. v Dana Corp., 34 Cal. 4th 979, 990, 22 Cal. Rptr. 3d 352, 3590 (2004). In the hypothetical, if a dealer tells a customer that a part needs to be replaced, when in fact the part is functional and does not need to be replaced, and the customer relies upon that representation and purchases the part, then the customer has been defrauded. However, if any of the elements for fraud are not met, then the representation may not be illegal. In particular, there can be reasons why a dealer may say a part needs to be replaced which are not false. For instance, if a new part may make the system work faster, or make it quieter, then while the part does not need to be replaced – i.e., it is still functional – the replacement could still offer some value to the customer. There are no doubt other hypothetical situations that would fall into similar gray areas. Q. When does ‘selling up’ and ‘selling unnecessary part/components’ become fraud? A. The definition of “up selling” under the Federal Trade Commission’s rules for telemarketers is: “soliciting the purchase of goods or services following an initial transaction during a single telephone call.” 16 C.F.R. – 310.2 (dd). Up selling is generally regarded as an

abusive practice, and is regulated by the FTC and other agency rules. In general, up selling involves an effort by the seller to encourage or persuade a customer to purchase a higher cost item or service. Common examples of up selling that are accepted practices include: “Would you like fries with that?” and “Would you like to valuesize your combo?” As discussed previously, fraud involves the making of a misrepresentation with the intent to deceive, and to induce action by the listener. As such “selling up” or selling unnecessary parts/components are fraudulent practices (as distinguished from abusive or unethical) only where the dealer makes false statements or material omissions of fact, knowing of the falsity, and with the fraud where the customer relies upon the falsehood, and is damaged by action upon the misrepresentation. Q. Is a dealer required to have a storefront or physical place of business in a community? A. No. Companies are permitted to operate nationwide without having a “bricks and mortar” location in a given community. Especially with the Internet and the World Wide Web now being prevalent business tools, companies now regularly operate nationwide and beyond without storefronts. With very limited exceptions, states and local communities are prohibited by the Commerce Clause of the United

States Constitution from trying to restrict out-of-state businesses from transacting commerce in a given locale. However, a dealer who is required to be licensed by a state generally must at least have a registered agent located in the state, for accepting service of process, and further consents to jurisdiction within that state as a result. Q. Can a dealer promote multiple locations by just having toll free telephone numbers or just telephone access in various communities? (and, not a storefront or office?) A. Yes. As noted previously, businesses can and do regularly operate across the country without having local offices. This includes using the Internet, the Web, and nationwide toll-free telephone numbers. While states may require certain types of businesses to establish a financial or legal presence for regulatory purposes – such as insurance companies, licensed general contractors, and out-of-state corporations – there is no requirement that a business have a physical (storefront) presence. Q. Must a dealer inform a customer that their actual place of business is two states away? A. If a dealer is required to be licensed, or if he is incorporated, then that dealer may be required to provide information regarding the principal place of business and/or registered office locations. This information would be Continued on page 20

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International Door & Operator Industry™


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Good George publicly available with the regulatory agencies (licensing boards and/or corporation departments). Generally speaking, though, there are no requirements that a dealer provide such information directly to customers. Q. What should a dealer do if they feel a competitor is breaking the law? A. If a dealer believes in good faith that a competitor is breaking the law, he can report the illegal behavior to an appropriate agency – either law enforcement (police, sheriff, FBI) if the conduct is criminal, or consumer protection (state Attorney General’s offices generally) if the conduct is civil, or licensing boards if the conduct is subject to regulatory governance. The dealer can file a complaint with the Better Business Bureau, or with other private regulatory groups. Alternatively, if the dealer is located in a state that provides for private enforcement actions, he can file a civil lawsuit to enjoin and/ or obtain damages as a result of the illegal conduct. That stated, the dealer needs to take such actions in good faith. Competition is a valid and protected behavior. A dealer who reports a competitor in order to obtain an advantage, rather than because of a good-faith belief that the competitor is acting illegally, can expose himself to damages for unfair competition. Q. Should a dealer turn their competitor in/report negative activity to the BBB or Attorney General? When? A. I would be very careful in having a trade association tell a member that he

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or she should turn in a competitor or report negative activity. Such a statement or policy could be regarded as illegal anti-competitive or anti-trust activity, which would subject the association and its members to serious financial risks. Q. Can a group of dealers band together outside of an association to take action against a negative competitor? When? A. This sort of behavior sounds very much like anti-competitive activity, which could expose the dealers to serious risk. There is no protection for private parties who band together like vigilantes and engage in restraints of competition. See e.g. Allied Tube & Conduit Corp. v Indian Head, Inc., 486 U.S. 492 (1988) (group of steel conduit manufacturers who banded together to join and influence rule making by the National Fire Protect Association to prohibit use of plastic electrical conduit could be subject to anti-trust damages.)

Q. Can a 501 C 6 trade association take legal action against a negative dealer member? Non-member? What can a trade association such as IDA do and not do? A. This depends on the nature of the “legal action” and on the purpose for taking the action. A trade association can control its membership, and therefore can take action to remove or expel a member for violating the rules and policies governing membership. However, a trade association may not engage in anti-competitive conduct, or take actions without justification that would harm or slander an individual or company. Continued on page 23


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Good George Generally speaking, a trade association may engage in activities relating to its particular industry, so long as the activities are not concerted efforts to restrain trade and competition. Activities which are clearly prohibited include price fixing, division of markets, group boycotts, and tying arrangements. See e.g. Northern Pac. Ry. Co., v United States, 356 U.S. 1, 5 (1958). To the extent an association does take anti-competitive action which is not per se prohibited, the key consideration for a court will be whether the likely effect of the activity was to keep at least one significant competitor from doing business in the relevant market, and in doing so have the probable effect of raising prices about the competitive level or otherwise injuring competition. See e.g. Roland Machinery Co. v. Dresser Industries, Inc. 749 F 2d 380, 394 (7th Cir. 1984). Q. Is it acceptable to discuss pricing as a group of dealers independent of a trade association? A. Without doing a great deal of research, I would suggest that this sort of Behav-

ior would be very risky. Price collusion and/or price fixing is considered per se anti-competitive behavior, and can violate both federal antitrust laws and state unfair competition laws.

Q. Is it acceptable to discuss pricing as a group of dealers representing a trade association? A. Same answer as above. By acting in a trade association, this would also expose the association to risk of liability. Q. In other publications, articles have written referring to the “Bad Bob’s” in our industry. Some have reported referencing articles from newspapers and other public information sources. Regarding “Bad Bob’s”, what can a trade association’s publication print, state, encourage? A. There are two concerns in making specific references to a competitor (as opposed to a generic “Bad Bob”). First, all statements must be truthful, so as to avoid libeling the competitor and facing liability. Second, to the extent that the conduct of the competitor does not rise to the level of illegality, publishing derogatory articles may be considered anti-competitive behavior in that it amounts to collaborative effort by competitors to drive out another competitor.

Given this, my first recommendation would be to avoid naming a particular (allegedly bad) competitor whenever possible. If the competitor is named, references to that competitor and his/ its conduct must be factual in nature, and not opinion-based or needlessly derogatory. For instance, if a customer is willing to be quoted as having made a particular complaint, then the publication could report that complaint, in the way a news magazine could report it. However, the more the reference to the competitor turns to commentary or opinion or name-calling, the greater the risk to the association. Q. What is normally the controlling agency or entity that handles “Bad Bob” type issues in a state/city? A. Although some communities may have specialized agencies for dealing with such companies, the two usual options are public law enforcement (either the police/sheriff or the State Attorney General’s Office, which in many states has a consumer protection unit), and the Better Business Bureau. Q. What can a door dealer say to a customer or prospective customer about his competition? A. Generally speaking, there are no laws or regulations which can restrict what a dealer can say about another dealer, provided the speech is truthful. Similarly, statements of comparison between one dealer and another are valid, again as long as the statements are truthful. By contrast, false statements may be subject to civil lawsuits for slander, especially if the falsehoods are malicious, or call into question the professional competence of the subject. A dealer can also face liability if he tries to get an existing customer to break his contract with a competitor. The potential for this sort of liability will vary from

Continued on page 24

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Good George state to state, but the torts of interference with contract and/or interference with economic opportunity exist in most jurisdictions.

discussed issues, such as the need for truthful and non-deceptive information, and the prohibition against collective anti-competitive efforts.

Commonly-required elements for a claim for interference with economic opportunity (also know as interference with prospective economic advantage) are: 1) an economic relationship between the plaintiff and some third party, with the probability of future economic benefit to the plaintiff; 2) the defendant’s knowledge of the relationship; 3) intentional wrongful acts on the defendant’s part designed to disrupt the relationship; 4) actual disruption of the relationship; and 5) economic harm to the plaintiff proximately caused by the defendant’s acts. Korea Supply Co. v Lockheed Martin Corp., 29 Cal. 4th 1134, 1153, 131 Cal. Rptr. 2d 29, 45 (2003).

Q. Is it ok to include in the “Checklist” reference to “Bad Bob’s” in the community…either directly or indirectly?

Interference with contract is similar: a plaintiff must allege and prove five elements: 1) a valid contract between plaintiff and a third party; 2) defendant’s knowledge of this contract; 3) defendant’s intentional acts designed to induce a breach of disruption of the contractual relationship; 4) actual breach or disruption of the contractual relationship; and 5) resulting damage. Quelimane Co. v Stewart Title Guar. Co., 19 Cal. 4th 26, 55, 77 Cal. Rptr. 2d 709, 726 (1998). Q. Is it ok to include a “Checklist” within an advertisement that Covers what buyer should expect from a dealer? A. Yes. A dealer may include a checklist in an advertisement which is designed to encourage a customer to make purchasing/hiring/contracting decisions on particular criteria or expectations. This answer is limited to previously

A. Indirect references – especially if the references are to particular business practices, rather than naming names – are generally fine. Direct references to a competitor should be limited to factual statements and/or comparisons. There are examples in fast food advertising that are acceptable practices. For instance, Subway notes in its ads that McDonalds and Burger King burgers have particular amounts of calories and grams of fat. These “negative” ads are protected because they are fact-based statements. Similarly, one can make comparative comments, such as Burger King showing its attractive-looking “flame-broiled Whopper®” in a split-screen with the competitor’s dull-gray fried patty. On the indirect front, a dealer may advertise or include in a checklist (as examples) a recommendation that customers should always hire licensed contractors/dealers, should always demand a written estimate/proposal, and/or can rely upon the advertising dealer because he has been locally owned and operated for so many years. I’m sure you, like I, don’t necessarily care to read through comments prepared by an attorney. The comments often present more obstacles than solutions. However, I feel that it is very important for all of us who face those who take advantage of the marketplace, know as

much as possible about what we can and can’t say and do. In future articles, I will focus more on what a business can do to call attention in his or her market to the advantages of working with a reputable, honest, and professional dealer. I remain convinced that the “Good Georges” of our industry will continue to succeed because they are truly concerned about serving their customers and not taking advantage of them. In closing this article, I would like to again call on you to provide me with your thoughts and experiences regarding this very important industry topic. I will share your responses to the readers so that we can all gain from your experiences, and learn from your actions. While writing this piece, I received an email from IDA president-elect, Bob Hammersley. He was proud of the fact that one of his employees was celebrating his 50th anniversary with the dealership. Wow! What a statement about the quality of the firm. I’m convinced that our industry has thousands of high-quality, professional door dealers eager to serve customers. Only a few strive to gain success at the cost of others. We, as an industry, as an association, and as individual companies must continue to promote the advantages of working with professional door dealers to those who use our products. Do you promote the fact that you are an IDA member? Do you promote the fact that your company is an active part of your community’s fiber? If IDEA accredited, do you promote this significant sign of quality achievement? Things to think about until my next article.

Please send your comments to: Chris Long, Editor ID&OI, P.O. Box 246, West Milton, OH 45383, email chrislong@longmgt.com or fax 937-698-6153 24

International Door & Operator Industry™


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For Spanish version of article visit www.doors.org

Business Not Quite Back-To-Normal ...

A visit to the Crescent City since Hurricane Katrina

By Jane Treiber IDA Membership Manager

Dial-One House of Doors survived Katrina and offers observations on changes in the door business since the ‘storm’. Like many of you, I have not visited New Orleans since Hurricane Katrina hit the Gulf Coast on August 29, 2005. That is, until March 2008 – a good 2-½ years after the worst Atlantic hurricane on record devastated the Gulf Coast. In March I sat down with Howard Bautsch, owner, and Donald Rouyer, vice president/ general manager from Dial-One House of Doors for a follow-up article on the door business in New Orleans since the hurricane. Dial-One House of Doors was featured in a Door Dealer Dialog article by Chris Long, published in July/August 2006 and written 10 months after Katrina. In town for another meeting, I stayed in the famed French Quarter. During free time as I walked around, I strained to see evidence of wind and storm damage. I had read that hundred-year-old trees were lost in Jackson Square, but

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International Door & Operator Industry™

“Storm damaged company sign atop sign of the times.”


DealersCorner it was hard to find evidence of such. Jackson Square is still postcard picture beautiful with many old trees gracing the park area. However, the same cannot be said for a good many parts of the rest of New Orleans. A car ride east and west of New Orleans on I-10 passes by a lot of areas devastated by the flooding and Hurricane Katrina. Slabs of concrete exist where houses or businesses used to stand, boarded up and abandoned homes and businesses are everywhere, block-wide and building tall piles of trash – with trees, lumber, metal, bricks – litter the landscape, and broken stumps protrude where once there were trees. This is just a fraction of the New Orleans that is still rebuilding – but it’s a real eye opener to visitors.

“Two and one-half years after Katrina, neighborhoods are a mixture of new housing, abandoned houses, empty lots, and on-going repairs.”

Dial-One House of Doors is located in an industrial park in Jefferson Parish, close to the river. This area was not flooded during the hurricane and subsequent levee breech as the area is naturally built up. Dial-One House of Doors was very lucky, according to Howard, as it suffered little storm damage in 2005 – all of its doors remained intact, phone lines still in service, and there was only minor water damage due to damaged roofing. Dial One’s neighbor was not so fortunate, however, losing all of its doors and its roof. While Donald and his family had taken refuge in Texas before the storm, Howard, who was born and raised in New Orleans, evacuated – for the first time – to Florida. Eight working days after the hurricane Howard and Donald were back in business, thanks to a generator brought in by Howard from Florida. And people were waiting outside Dial-One’s doors when they returned… “For a solid year we didn’t know if we were coming or going,” said Donald. “I give a lot of credit to our employees,” said Howard, “they worked hard and they worked long hours to help homeowners.” Dial-One had two trucks in business the first day back and gradually increased that number until by the end of two weeks, about 90 percent of their mechanics were back. Continued on page 29

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DealersCorner There was an emotional toll to be paid during that first year. “We pride ourselves on service after the sale,” said Donald. “It was hard to keep true to that during the first year. Good customers needed doors ‘right now,’ but so did everyone else and we were booked for months.” “The fire department was calling us telling us we were keeping the city from opening (because their doors were out),” said Howard, “while the wharves on the river needed doors just as badly.” “It was an experience that I never want to go through again,” said Donald. “We did a lot of business in 2006, but I would not want to do that again for anything.” Mother Nature has cooperated in that sense, with no major storms for the past two summers. The door business today in New Orleans is similar to what the rest of the country is experiencing, according to Howard. “The residential work/new construction industry has slowed down tremendously, especially new construction. We’re still seeing some residual work because of the storm, but mostly we’re seeing there’s been a lot of overbuilding, with an abundance of inventory in the market.” Continued on page 30

Below: Trash pile-up 10 months after Katrina. Above: Trash finally gone!

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DealersCorner “We have a decent amount of work in repairs and replacement work still left over from the storm,” continued Donald, “but it is the commercial work that is strong for us right now.” What have been the biggest changes in the door business since Katrina? • “Finding employees is very difficult right now,” said Donald. About four trucks sit idle at Dial-One, although overall the number of employees is only down by a few since 2006. “We’re somewhat limited to the amount of work that can be done because of the number of experienced installers and mechanics we need,” said Howard. • “The changes in the building code and the requirement for wind loaded doors for new construction is another big change,” said Howard. “It’s a lot different to hang wind loaded doors as there’s a lot more hardware that goes on the doors and everything is heavier,” explained Donald. “There’s been a big demand for the wind loaded doors as our customers have experienced the storm and they want protection.” • “There’s been an increase in competition since the storm,” said Howard. “Some new companies set up shop and before, where there were 3 – 4 major players in the area, there are now 6 – 7.”

left: Donald Rouyer right: Howard Bautsch

• “Currently it’s the spike in pricing – both fuel and materials,” said Howard. “We’ve seen a phenomenal increase in our fuel bill every two weeks. It’s more than doubled, and our material prices and freight costs have all increased.” One big achievement that caused both men to enjoy a hearty laugh about what otherwise was discussed in pretty serious tones, was that one full year after the storm, Dial-One finally got rid of its trash pile. “It took two days to clear the whole pile,” said Donald. “We rented a Bobcat, hired an operator and dump trucks lined up to haul the mess away. It cost about $6 - $8,000, but I was so glad to get rid of that trash pile. It was a mess.” “We made it through it,” said Howard. “And if we ever face another disaster, we have a better plan in place for contacting and communicating with all of our employees.”

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International Door & Operator Industry™

“They worked hard and long hours to help homeowners.”


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EXPO 2008... A Record Setter! With the dark cloud of a weak economy looming overhead, many expected attendance for the 2008 International Garage Door Exposition to be a reflection of the times. Although a soft market did influence some dealers in not making the trip to Las Vegas, attendance at the event was exceptional. The event did establish new records in number of people attending educational programs, and number of exhibiting companies. The official count of total participants was 4,817, and the number of people attending the educational program established an all time record of 3,188! It seems that the desire to learn, visit with exhibitors, and spend time with others in the door business was high on the priority list for numbers of dealers from throughout the world.

Con la sombría amenaza de una economía débil cerniéndose sobre nuestras cabezas, muchos imaginaban que la asistencia a la Exposición Internacional de Puertas de Garaje 2008 reflejaría lo sombrío del panorama. Aunque el mercado deprimido afectó a algunos distribuidores que no pudieron hacer el viaje a Las Vegas, la asistencia al evento fue excepcional. El evento estableció nuevos récords en cuanto al número de personas que asistieron a programas educativos y en cuanto al número de compañías expositoras. El número total de participantes ascendió a 4,817 y el número de personas que asistieron a los programas educativos estableció un récord sin precedentes de 3,188! Tal parece que el deseo de aprender, visitar a los expositores y alternar con otras personas en el negocio de las puertas era de alta prioridad entre muchos de los distribuidores procedentes de todo el mundo.

Motorcycle Poker Run

Poker Run de Motocicletas

The Expo kicked off with the Jim Giles Memorial Ride for Scholarships Motorcycle Poker Run. The bikes were hot and everybody had a great time!

La Expo dio inicio con el evento en Memoria de Jim Giles, un Poker-Run de motocicletas para obtener fondos para becas. Las motocicletas estaban al rojo blanco y todo el mundo disfrutaba enormemente! See more photos. Go to: www.doors.org

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2008 INTERNATIONAL GARAGE DOOR EXPO IDA Scholarship Foundation Golf Tournament Tuesday, April 22nd, found many Expo attendees hitting the links for the IDA Scholarship Foundation Golf Tournament held at the Painted Desert Golf Club. Many thanks go out to our hole sponsors and participants.

Torneo de Golf de la Fundaciรณn IDA para Becas El martes 22 de abril encontrรณ a los asistentes a la Expo dando sus mejores golpes de golf en el Torneo de Golf de la Fundaciรณn IDA para becas en el Painted Desert Golf Club. Muchas gracias a los patrocinadores y participantes.

See more photos. Go to: www.doors.org

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International Door & Operator Industryโ„ข


LAS VEGAS, NEVADA Opening Session

Sesión Inaugural

Without any reservation, the feel of the 2008 Exposition was exciting, exhilarating, and contagious. During the Opening Session, the IDA recognized ten members of the military for their service in Iraq and/or Afghanistan. It was a proud moment for everyone as Jerry Bohmer, United States Navy received his certificate of appreciation from IDA president, Mark Stuenkel. A standing ovation amplified the feelings of all present.

Podemos afirmar sin titubeos que la Expo 2008 se caracterizó por ser emocionante, estimulante e inspiradora. Durante la Sesión Inaugural, IDA brindó reconocimiento a diez miembros de las Fuerzas Armadas de los Estados Unidos por los servicios prestados en Iraq y/o Afganistán. Fue un momento inspirador para todos cuando Jerry Bohmer de la Armada de los Estados Unidos recibió su certificado de reconocimiento de manos de Mark Stuenkel, Presidente de IDA. Los sentimientos de todos los presentes se manifestaron en una gran ovación.

Also highlighting the event were keynote speaker, James Bradley, speaker T. Scott Gross, workshop presenter Tony Kovaleski and numerous others. The 2008 Exposition was the first to include workshops presented in Spanish. During the Awards Banquet, a number of individuals and companies were recognized for their achievements and service to the IDA and the industry.

También contribuyeron al brillo del evento el orador principal, James Bradley, el orador T. Scott Gross, el presentador del taller Tony Kovaleski y otros muchos. La Expo 2008 fue la primera en incluir talleres en español. Durante el Banquete de Premiación, varias personas y compañías recibieron reconocimientos por sus logros y servicios a IDA y a la Industria.

See more photos. Go to: www.doors.org

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2008 INTERNATIONAL GARAGE DOOR EXPO Workshops

Talleres

The IDEA educational offering was absolutely outstanding from beginning to end. Our gratitude is extended to the IDEA Board of Directors who really broke the mold when creating this year’s workshops, seminars, and plenary sessions. During Expo, we learned about creating a positive attitude, safety, sales, technical matters, financial techniques, and more.

Los talleres educativos ofrecidos por IDEA fueron absolutamente sobresalientes de principio a fin. Extendemos nuestra gratitud al Consejo de Administración de IDEA quienes realmente rompieron el molde al crear los talleres, seminarios y sesiones plenarias de este año. Durante la Expo aprendimos como generar una actitud positiva, así como obtuvimos información sobre seguridad, ventas, asuntos técnicos, técnicas financieras y más.

See more photos. Go to: www.doors.org

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International Door & Operator Industry™


LAS VEGAS, NEVADA

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2008 INTERNATIONAL GARAGE DOOR EXPO Exhibits

Exhibición

Early responses from both attendees and exhibitors indicate that the 2008 Exposition was a success, and effectively addressed their needs. The exhibits were without question the finest ever presented during an IDA Exposition with a record number of 183 exhibitors.

Las primeras respuestas, tanto de asistentes como de expositores indican que la Expo 2008 fue un éxito y que respondió a las necesidades de todos los concurrentes. El material expuesto fue, sin lugar a dudas, el mejor que se haya presentado en una Exposición de IDA y con un número récord de 183 expositores

See more photos. Go to: www.doors.org

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International Door & Operator Industry™


LAS VEGAS, NEVADA

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2008 INTERNATIONAL GARAGE DOOR EXPO

Steve Guyton (left) was acknowledged for his service as IDEA president. IDA directors were recognized for their service: (left to right) Mark Stuenkel, Dan Beckley, Bob Hammersley, Luckie Jennings, Robin Oliver, Dan Murdock, Dave Haslam, and Michael Beltrami.

President’s Awards Banquet Our industry continues to be blessed with some very industrious, courageous and colorful people. On Thursday, April 24th, the IDA acknowledged several significant leaders.

Banquete Presidencial de Premiación Nuestra industria continua viéndose bendecida con algunas personas muy trabajadoras, valientes y pintorescas. El Jueves 24 de Abril, IDA entregó reconocimientos a varios importantes líderes.

Arrow Tru-Line, Incorporated received the IDA Industry Member Award.

Inez Van Meter and Joe DeGasperis (far right) were recognized for their service as IDEA directors.

Roy Bardowell (right) received special recognition from the IDEA board.

See more photos. Go to: www.doors.org

Bill Wahler (center) was awarded the Jerry R. Reynolds Volunteer Service Award.

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International Door & Operator Industry™

Frank Van Den Broek, Garage Doors & Gate Solutions Pty Ltd., received the International Dealer of the Year Award.


LAS VEGAS, NEVADA

Cecil McCord, Garage Doors of Indianapolis (center), received the IDA Humanitarian Award. Jeff Davis and his team celebrated being named the Joe Caputo Award winner.

Industry veteran Bob Bernard, National Door Industries, received the IDA Distinguished Service Award.

Representatives of Arrow Tru-Line proudly display their IDA Industry Member Award.

Jeff Davis, Davis Door Service, Seattle, Washington, received the Joe Caputo Dealer of the Year Award.

Frank Van Den Broek and associates show off their IDA International Dealer of the Year Award. See more photos. Go to: www.doors.org

Bob Bernard, winner of the IDA Distinguished Service Award, spends a proud moment with IDA president Mark Stuenkel.

IDA president Mark Stuenkel surprised Janet Lett by presenting her the Presidential Service Award.

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Standing Innovations. Hörmann Gadco has been recognized as a proven leader in great-performing garage doors for homes and businesses for generations. Our innovations and technologies continue to get rave reviews. Give us a call and get in on the act.

Hörmann Gadco LLC • 877.463.7626 • hormann.com


ManageMent

Taking a Second Look ... Customer Relationship Management Can your business capitalize on the benefits of CRM? By William Curling

Our last article focused on how to get a customer relationship management (CRM) system up and running to help you enhance your customer service. But implementing an integrated CRM and accounting system takes time and money. This article takes a step back to help you evaluate whether a CRM system is worth it.

Therefore, to help decide whether to implement a CRM system (and what type), you should evaluate whether your culture emphasizes customer service, or, if not, whether it should. From there you should detail your customer service approach so you can establish the right processes from the start to best leverage your system. For example,

• Does your business need CRM?

• Is your main client base commercial, industrial or residential?

• What would the benefits be to your business?

• At what intervals will you be following up with your clients?

• Why should you spend the time and money?

• How will you be handling client communications: letters, e-mail and/or telephone calls?

We believe, at the very least, it is worth taking a second look at CRM. Does your business need CRM? Deciding whether to introduce a new system into your business takes careful thinking. It also takes careful planning, especially in the case of CRM. Unlike other technologies, a CRM system goes beyond straightforward installation. CRM not only is a technology but it also represents a process and a culture for managing a business.

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What would the benefits be to your business? Beyond the general benefit of enhancing customer service, what specific, real benefits can CRM bring to your garage door business? 1. Sales Success. One tangible benefit of CRM is that it helps increase overhead garage door sales success by shortening the sales cycle and improving your closing ratio. A CRM system helps you better manage prospects and sales

International Door & Operator Industry™

leads so sales opportunities do not slip through any sales management cracks in your existing sales systems. If you have a long sales cycle, are you following up on a regular basis to stay top-of-mind? Do you follow up with each lead at the agreed date and time? It’s pretty basic, however, you may be surprised to see just how many sales are slipping out the door because of poor follow-through. 2. Customer Care. CRM helps improve the after-sales experience as well as customer service. Your front office can share customer information that is up-to-date and readily accessible from the office, a remote location or on the road. For example, let’s say your tech specialist is at a client’s house repairing damage to their garage door. The tech mentions the new safety option of an electronic optical beam that would prevent the door from closing on someone or something. He then relays his conversation to the front office manager, who records this information in the client’s CRM file. Later someone in the sales office reviews this comment and follows up with a telephone call to pursue the sale. Continued on page 47


25

over

years FOUNDED IN 1981

Elton

M A N U FAC T U R I N G A DIVISION OF ONTARIO DOOR SALES LTD.

Elton’s unique modular system for garage door windows is the most innovative in the industry!

Over three thousand combinations are possible from our wide selection of frames, glass and inserts. Elton’s unique spacer feature allows the window frame to be fitted to any door thickness, from 1 3/8” to 3”.

NEW CLIP WINDOW for doors 1-1 1/2” (40mm) thick

WE ALSO MANUFACTURE A FULL LINE OF WEATHERSTRIPPING & ACCESSORIES

Elton

MANUFACTURING 359 Wheelabrator Way Milton Ontario Canada L9T 3C1 Ph: 905 876 1290 Fx: 905 878 9211 Toll Free: 1 800 297 8299

www.eltonmanufacturing.com


NEW LIFTMASTER® UNIVERSAL REMOTE CONTROL AND KEYLESS ENTRY

L E S S I S M O R E.

Reduce your inventory, please your customers, and increase your company’s sales and profitability with our two new universal solutions. Next time one of your customers needs a replacement remote control, you’ll be absolutely certain that you’ll have one that is compatible. That’s because you’ll be carrying the new LiftMaster Universal Remote Control, the first in the professional market to feature two operating frequencies to work with two different manufacturers’ openers. And because it controls virtually every garage door opener brand on the market, you’ll never have to worry about compatibility…or about carrying multiple remote controls in your inventory and on your trucks. Pair it with the new LiftMaster Universal Wireless Keyless Entry and you’ll be prepared to offer a total universal access solution for any situation. To learn how carrying fewer remotes and keypads can mean more for your business, or to place an order, visit dealer.liftmaster.com/universal or call 1-800-323-2276.


ManageMent

Customer Relationship Management 3. Better Business Decisions. When management is in possession of business and market trends as they happen – versus after-the-fact – they have the insight to make more robust business decisions. A CRM system can put real-time information at the decision-makers’ finger tips instead of having to wait until after-the-fact sales and marketing reports surface on their desk weeks later. Seeing the big picture is important. The more you can see and the further you can see into the future, the smarter the choices you can make. For example, are you receiving more calls asking about the latest microwave motion detector or the programmable wall consoles? Knowing trends can help make more informed decisions about where to invest your marketing dollars. 4. Take Charge. A CRM system can help you enhance your management control by allowing a closer view of the business. Access to accurate, up-to-date information will give you the ability to execute better forecasting, calculate more detailed risk analysis and identify opportunities. For example, sales and administrative management can review where the highest-traffic calls are coming from and plan ahead for purchases, such as adding new inventory, styles, colors and/or lines. 5. Pulse on Performance. With a CRM system, you have the ability to measure individual and company-wide metrics. How is each person responsible for customer sales and support doing? Are you, as the owner, getting your money’s worth and the best efforts of your sales and marketing staff? Are the installers and tech talking with clients about new sales and services? Also, take a look at and compare the sales and closing numbers. If your sales are not where you would like them to be you may be able to isolate the problem with your CRM module. Why should you spend the time and money? If you want to grow your business both organically and through new customers, you should consider making the effort and investment in an integrated CRM and accounting system. A CRM system can be an efficient way to organize, identify and respond to opportunities. If you consider it your 24/7 hub of opportunity and your gatekeeper to growth it could be worth the extra expense in both time and money. William Curling is president of Paragon Software, manufacturers of ParaDoor custom accounting and business management software for the overhead door industry (www.paradoorusa.com). He can be reached at info@paradoorusa.com or (877) 642-9545.

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TechNical

I’m Talking About Hardware by Gary Lombard

Doors are manufactured in a variety of different sizes to accommodate residential or commercial openings. Understanding the specified hardware for the door and knowing how to “upgrade” when the need arises, can do wonders for increasing the bottom line of a job. In addition, it will provide the customer something that will truly pay for itself in the long run. Let’s examine what we can do with hardware.

this requires a good understanding and knowledge of re-balancing the door, and making up a set of track to fit a customer’s custom fit application. Another application where switching out the rollers is beneficial is when the garage is located underneath a bedroom or other living quarters.. Doing anything that can eliminate vibration and noise is very helpful in this type of situation.

Some residential doors are still generic enough where you can make changes to the hardware and not compromise the operation of the door. Some of these changes may include: switching to a heavier gauge hinge or a longer life or quieter type of a roller. If you are installing a heavy wood sided door or carriage house door, consider upgrading the hinges and rollers as much as possible due to the shear weight of the door itself.

Residential doors manufactured with pinch-proof joints are not as easy to retrofit different type of hinges. As a matter of fact, most cannot be changed to any other type of hinge due to the way the door was constructed, and how the joints of the door sections fit. You can normally change out the rollers to a longer life or quiet roller if the need arises. Modifying the track type can be done on these types of doors as well. However, if the original door was equipped with an enclosed, manufacturer specific counterbalance assembly, the entire counterbalance system would need to be changed out

In certain applications, the door may be installed in a garage where the customer is installing a car lift or perhaps the ceiling is very high. With both of these applications, the installations may require high-lift track. Many door dealers make these changes in track type structures “inhouse”. Being able to do accomplish

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International Door & Operator Industry™

to a normal set of springs, drums and cables. Again, having knowledge in this area is critical if a dealer is to attempt a decision to change out the counterbalance system. Perimeter weather stripping is another part of the hardware package that has many different options available. Once upon a time, there were only a few options from which to choose. Today, dealers can choose vinyl in different colors to match the colors of doors. Customers who are buying custom wood or carriage house doors may want the perimeter weather stripping made of the same materials used on the face of the garage door. Some door dealers may even be able to make a specific type of trim that incorporates the vinyl edge. In some cases, the homebuilder may want to Continued on page 51


TechNical

I’m Talking About Hardware create the materials needed to create the certain look that the homeowner desires. Commercial doors have more options available for hardware upgrades. The first thing I suggest doing with commercial doors is reviewing and knowing what the specifications are, and what you receive from your manufacturer as standard equipment. I will tell you that if you are bidding a job that is highly competitive, and you are using a “nominal” door in your bid, pay attention to what hardware comes with that door. Is it adequate for the opening sizes that you are bidding? To be competitive you may need to bid the job per the manufacturer’s specifications, but you should consider including an alternate bid for an upgrade in hardware. This is particularly important if you know the doors are being installed in a high traffic, high usage condition. On any given commercial door, you could furnish anywhere from an 18-guage embossed hinge to an 11

gauge stainless steel hinge. Knowing the application and usage of the door is key to determining the right hardware package. The rollers can be changed to a number of different types depending on the application. There are a variety of rollers on the market today so, shop and compare, and use what is right for your customer needs and sell it accordingly. Commercial doors offer different options you can present to your customer. The biggest one in my opinion is an upgrade to make a “high cycle” door. By making appropriate hardware changes, you can an increase the life of the door. These changes include things such as: • Using double end hinges and long stem rollers • Using 3” track in lieu of 2” track • Upgrading the cycle life of the torsion springs and solid shaft instead of hollow

give the best seal possible. You may need to apply perimeter weather stripping to the edge of a steel or masonry building that would require an aluminum and vinyl type of weather stripping. Whatever the case may be, it is important to use and sell the appropriate materials that fit the need and application. In the end, it really boils down to understanding your customer wants, what their needs are, and then selling it accordingly. In some cases, the standard “out-of-the-box” door will work just fine. However, in other cases there are opportunities for upgrades. Offering a variety of upgrades has provided me with much success. Quite frankly, many customers have no idea what’s available as far as options for a door are concerned. It is important to meet with your customer, find out what their needs are, and explain what options are available. This will go a long way toward developing a relationship and a trust with your customer.

You can change out the end bearings to sealed pillow block type, or do the entire counterbalance system using materials that are corrosion proof if the door is in a high moisture content area. Certain manufacturers produce “car wash” doors built specifically for that industry. The sections are polycarbonate and all the hardware is corrosion proof and resists the rust factor prevalent in a wash bay application. Since commercial doors are installed on different types of jambs including wood, concrete and steel, there are many ways to seal the perimeter of the opening. You may be using a rolling door where brush seals are required to

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Gary Lombard is spokesman for Denco Marketing Co. located in Millersburg, OH. Denco is a supplier to the door and gate industry. Gary also serves as general manager of the Denver branch of D.H. Pace Door Services. He may be reached for comment at (303) 356-1763 or gary.lombard@dhpace.com.

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TécNico

Hablando acerca de los Herrajes Por Gary Lombard

Las puertas se fabrican en diferentes tamaños para adecuarse a los vanos residenciales o comerciales. Una comprensión práctica de los herrajes especificados para una puerta y el saber cómo “mejorarlos” cuando surge la necesidad, puede hacer maravillas en cuanto a mejorar el resultado final de un trabajo. Más aún, esto brindará al cliente algo que se pagará por sí mismo en el largo plazo. Examinemos qué es lo que podemos hacer con los herrajes. Algunas puertas residenciales son aún suficientemente genéricas y podemos hacerle cambios a los herrajes, sin interferir con el funcionamiento de la puerta. Algunos de estos cambios incluyen: cambiar las bisagras por unas de un calibre más pesado o de mayor duración o elegir un tipo de rodillo más silencioso. Si se encuentra instalando una puerta pesada con caras de madera o una puerta de tipo antiguo, considere mejorar las bisagras y rodillos, tanto como sea posible, tomando en cuenta el peso abrumador de la puerta misma. En ciertas aplicaciones, se puede instalar la puerta en un garaje en donde el cliente esté instalando un elevador de coches o quizás en donde el techo sea muy alto. En estas dos aplicaciones, se pueden requerir guías verticales. Muchos distribuidores de puertas llevan a cabo estas modificaciones de estructuras

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en la propia casa. Ser capaz de llevar esto a cabo requiere de una buena comprensión y conocimiento del rebalanceo de la puerta, así como la fabricación del conjunto de guías para adecuarse a la aplicación justa para las necesidades del cliente. Otra aplicación en la cual la sustitución de los rodillos es benéfica es cuando el garaje está ubicado bajo una recámara u otras habitaciones del hogar. Hacer cualquier cosa para eliminar vibración y ruido es de gran ayuda en este tipo de situación. No es fácil incorporar en puertas residenciales fabricadas con articulaciones anti-pellizco bisagras de diferentes tipos. De hecho, la mayoría no pueden ser modificadas para incorporar otro tipo de bisagra, debido a la naturaleza de la construcción de la puerta y a la manera en que se ajustan las articulaciones de la misma. Generalmente, se pueden reemplazar los rodillos por unos de mayor duración o más silenciosos, de acuerdo con la necesidad que surja. Algo que también se puede hacer en este tipo de puertas es modificar el tipo de guía. En todo caso, si la puerta original está equipada con un ensamblado de barril completo específico, podría ser necesario

International Door & Operator Industry™

cambiar todo el sistema de barril por un conjunto normal de resortes, tambores y cables. Nuevamente, el poseer conocimiento de esta área es de importancia crítica, si un distribuidor va a tomar la decisión de cambiar el sistema de barril. La colocación de empaques perimetrales es otra parte del paquete de herrajes en la que existen muchas opciones disponibles. Hace mucho tiempo existían tan solo unas cuantas opciones entre las cuales elegir. Actualmente, los distribuidores pueden elegir vinilo de diferentes colores para hacer juego con los colores de las puertas. Los clientes que compran puertas de maderas hechas según pedido o puertas estilo antiguo pueden necesitar empaques perimetrales hechos de los mismos materiales empleados en la fachada de la puerta de garaje. Algunos distribuidores de puertas pueden inclusive hacer o fabricar un tipo específico de empaque que incorpore el borde de vinilo. En algunos casos, el Continuará en la página 55


You Need More

than just quality coated springs at low prices. Keep an EYE on ALL your COSTS.

Focus On... A complete supplier of garage door products -œÕÀViÊÊ܈̅Ê" Ê \Ê£‡nää‡x{·£ÎÓ£ÊUÊ>Ý\Ênää‡xÎn‡Î{£x }>ÃÃVˆÌÞÃ>iÃJ}>ÃÃVˆÌÞëÀˆ˜}°Vœ“ÊUÊÜÜÜ°}>ÃÃVˆÌÞëÀˆ˜}°Vœ“


THE OVERHEAD FRENCH GARAGE DOOR by FrenchPorte ®

FrenchPorte® Garage Doors are covered by one or more of the following United States Patents: 6,948,547; D452,979; D464,142; D464,736; D464,143; D486,585; D486,241; D488,870; D488,234; D490,537; D505,495 and/or by United States and foreign patents pending.

<<

w w w. f r e n c h p o r t e . c o m > >

IT’S A WORK OF A RT. I

nspired by the classical French Door, FrenchPorte ® has designed a v a r i e t y o f garage doors t h a t d r a m a t i c a l l y enhance the curb appeal of residential homes and commercial buildings.

Jennifer

They are constructed of durable extruded aluminum, fastened w it h in t e r l o c k i n g h a rd w a re which increases their strength while m a i n t a i n i n g , p ro p o r t i o n at e l y, a ve r y l i g h t we i g h t . N e w, p a t e n t pending, seamless, pinch resistant extrusions provide users b o t h b e a u t y a n d s a f e t y. T h e i r t r a n s l u c e n t , f r o s t e d p a n e s a r e made of polycarbonate sheet material, which is virtually u n b re a k a b l e a n d c a p a b l e o f w i t h s t a n d i n g eve n s eve re we a t h e r conditions. These beautiful doors naturally illuminate their i n t e r i o r g a r a g e s p a c e e v e n w h e n t h e y a re c l o s e d . T h e i n s i d e o f the garage becomes a multi-purpose room, without electric l i g h t in g , a n d t r a n s f o rm s int o a liv ing spa ce a s well a s a parking s p a c e . Fre n c h Po r t e ® G a r a g e D o o r s a r e m a d e w i t h p o w d e r c o a t e d a l u m i n u m a n d a re c o m p l e t e l y m a i n t e n a n c e f re e . T h e y n eve r n e e d p a i n t a n d w i l l n o t r u s t , wa r p o r ro t a n d c o m e w i t h a l i m i t e d , l i f e t i m e wa r r a n t y. Fre n c h Po r t e ® d o o r s a r e a v a i l a b l e in three distinctively paned and partitoned models: •Jennifer •Madeleine and •Kendra. They are in stock and available for i m m e d i a t e i n s t a l l a t i o n b y FrenchPor te ® in t hirt y t o ninety days. ©2007, FrenchPorte

Madeleine

Kendra

• PRODUCTS SHOWN ABOVE, REPRESENT REGULARLY MANUFACTURED, FrenchPorte® MODELS; VARIATIONS OF THESE STYLES MAY BE CUSTOM-ORDERED TO SUIT A VARIETY OF DIFFERENT APPLICATIONS AND SPECIFICATIONS.

We are conveniently located at 121 Congressional Lane, Rockville, Maryland 20852 with ample free parking available. Call to schedule a complimentary, in-home, design consultation: 301-230-7125. We are o p e n M o n d a y - S a t u r d a y, 1 0 a m - 6 p m a n d S u n d a y, 1 1 a m - 4 p m . Vi s i t u s o n l i n e a t — w w w. f r e n c h p o r t e . c o m ®,

LLC

; ALL RIGHTS RESERVED


TécNico

Hablando acerca de los Herrajes constructor o el contratista pueden crear los materiales necesarios para producir un aspecto específico de acuerdo con los deseos del cliente. Las puertas comerciales tienen más opciones disponibles para mejorar los herrajes. Lo primero que sugiero se haga con las puertas comerciales es examinar y conocer las especificaciones y lo que usted recibe de su fabricante como equipo estándar. Déjeme decirle que si usted está presentando una oferta para un trabajo altamente competido, y usted está empleando una puerta “nominal” e su oferta, ponga mucha atención a los herrajes que vienen con esa puerta. ¿Son adecuados para los tamaños de vano correspondientes a su oferta? Para ser competitivo, usted necesita presentar su oferta en términos de las especificaciones del fabricante, así mismo debe considerar incluir una oferta alternativa con herrajes mejorados. Esto es particularmente importante si usted sabe que las puertas están siendo instaladas para condiciones intensas de tráfico y utilización. En cualquier puerta comercial, usted puede surtir desde una bisagra estampada calibre 18 hasta una bisagra de acero inoxidable calibre 11.

Conocer la aplicación y utilización de la puerta es clave o indispensable para determinar el paquete de herrajes adecuado. Los rodillos pueden reemplazarse por otros de un tipo diferente, dependiendo de la aplicación. Existen en el mercado gran variedad de rodillos, por lo tanto, investigue y compare, y utilice lo que sea adecuado para los requerimientos de su cliente y efectúe la venta de acuerdo a estas necesidades. Las puertas comerciales ofrecen diferentes opciones que usted puede presentar a su cliente. En mi opinión, la mejora de mayor magnitud es una mejora que genere una puerta de “ciclo continuo”. Mediante efectuar los cambios adecuados de herrajes, usted puede prolongar la vida de la puerta. Estos cambios incluyen: • Utilización de bisagras de doble carretilla y rodajas. • Utilización de guías de 3” en vez de guías de 2” • Mejorar el ciclo de los resortes de torsión y del eje • Mejorar la vida de ciclo de los resortes de torsión y un eje sólido en vez de uno hueco Usted puede reemplazar los bujes de los extremos por bujes tipo cojinete sellado, o hacer el barril completo utilizando materiales que sean a prueba de corrosión, si la puerta se encuentra en un área con alto contenido de humedad. Algunos fabricantes producen puertas para “lavado de autos”, construidas específicamente para tal industria. Las secciones son de policarbonato y todos los herrajes son a prueba de corrosión

V o l u m e

y resistentes al factor oxidante característico de los lavados de auto. Dado que las puertas comerciales se instalan en jambas de diferentes tipos, incluyendo madera, concreto y acero, existen muchas maneras de sellar el perímetro del vano. Usted puede utilizar una cortina que requiera sellos de cepillo para obtener el mejor tipo de sellado posible. Usted puede necesitar sello perimetral en un borde de acero o de ladrillo que requiera un tipo de sello perimetral de aluminio y vinilo. En cualquier caso, es importante utilizar y vender los materiales adecuados para la necesidad y la aplicación. Al fin y al cabo, todo se reduce a comprender los deseos, necesidades del cliente y luego proceder a efectuar la venta correspondiente. En algunos casos, la puerta tal y como se vende normalmente funcionará perfectamente, sin embargo en otros casos habrá oportunidad para mejoras. Ofrecer una variedad de mejoras me ha proporcionado mucho éxito. Francamente, muchos clientes no tienen idea en cuanto a las opciones disponibles para puertas. Es importante establecer una relación con el cliente, averiguar cuáles son sus necesidades y explicar las opciones disponibles. Esto hará maravillas para desarrollar la relación así como para obtener la confianza de su cliente.

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The International Door Association, in an effort to reinforce the value of education, has established the IDA Scholarship Foundation (501C3). IDA membersâ&#x20AC;&#x2122; immediate families, employees and their immediate families are eligible to receive monetary awards to be applied toward four-year college and university degrees, two/three-year associate degrees, vocational degrees or certifications and trade school courses.

Contributions Are Tax Deductible!

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IDA Scholarship Foundation Investor Program (For the period January 1, 2008 - December 31, 2008)

(IN HONOR and MEMORIALS are permanently published at the $1000 level.)

Additional Contributors: Actual amount contributed: $___________ (Company Name listed for amounts less than $100)

Thank You for Your Support!


There’s a new way at Safe-Way Door with lots of new product lines designed to please your customers with style, quality, and value. We’re your full line supplier of overhead garage doors including the latest trends in residential and commercial doors for all types of applications. Most importantly, you can rely on Safe-Way to meet your needs for quality, variety, and personal service. Call us today or check us out online. You’ll be surprised at what you find.

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Sales&Marketing

Building Blocks For Maximum Market Visibility by Stacy Porter

Part 4

Picture this: A homeowner strolls down her driveway to the mailbox and pulls out today’s mail. She flips through the stack of bills, ads and magazines to find a post card with a picture of a beautiful garage door on it. She looks up to find that her old wood garage door is finally beginning to lose its third coat of paint. Her mind wanders and her heart begins to race and all of a sudden, she’s in the market for a new garage door. Although a little on the dramatic side, this scenario is one that can happen when the right message is sent to the right audience through the right marketing channel. Many business owners think that direct mail is complicated and expensive, but that doesn’t have to be the case. In fact, direct mail marketing can be a very successful and cost effective tool if it is done correctly. When you think about direct mail, the first thing that comes to mind for most people is “that’s junk mail.” I would personally define junk mail as something that crowds my mailbox and is completely useless to me. Contrary to popular belief, it is in fact possible to create a direct mail campaign that isn’t considered to be “junk” by its recipients, but it must be received by the appropriate audience, communicate a clear message and create an appealing design. Direct Mail Requirement #1: Choose the right audience When thinking about a direct mail campaign, the first thing that you need to do is choose an audience. Don’t think about how you are going to get their contact information yet, just try to determine who the ideal customer would be. It could be new area homeowners who just bought a house and are looking to make it their own by changing the outside appearance. It could be everyone in a certain few housing developments where most of the homes are 15-20 years old. It could even be past customers who may have purchased one product or service but might be ready for an upgrade or a different product or service. Once you’ve decided on a target audience, the next step is to figure out how you are going to get their contact information. Depending on the audience you select, contact information may be available in many different places, but the best place to start is online. There are hundreds if not thousands of companies that sell lists online. There are some that allow you to search by zip code

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International Door & Operator Industry™

Continued on page 61


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Sales&Marketing

Building Blocks For Maximum Market Visibility and others that allow you to select the area you want on a map. Once you have selected the geographical area, you are able to narrow the list by several different qualifications until you end up with exactly what you are looking for.

If you choose to target past customers, getting the list is easy! Pull a customer list from your own files and input it into a program such as Microsoft Excel™, where you can easily create a mail merge to print letters and mailing labels. If you are using any business partners, such as financing, ask if they can help you with a list of customers that have come through their program as well. Direct Mail Requirement #2: Communicate a clear message The next step to creating an effective direct mail campaign is to decide on a message. One of the most common mistakes made with direct mail is overwhelming the reader with too much information. You need to decide what you want to communicate and then determine the most concise way to say it. You could focus on a new product or service or advertise a limited time discount or promotion. The most important thing is that you decide on one and only one message! After deciding on a message comes the challenging part: figuring out how to communicate it in the right words. As you ponder your message, it is helpful to have a list of your competitive advantages handy. Although you don’t want to complicate the message, that list of advantages can often help you find the right words. For example, if you wanted to create a message around a special promotion or discount, mentioning your payment flexibility would be perfectly appropriate because it is a means for the customer to take advantage of that specific promotion or discount.

Do you offer the Provantage Home Improvement Finance Program? All Provantage dealers have access to a report containing a list of customers that have been approved for Provantage lines of credit including the amount they were approved for and the credit they have available for future purchases. Don’t forget to include Provantage in your next direct mail campaign!

Another piece of the puzzle that is often missing is the call to action. This is the line that tells the customer what to do next. It could be to call a certain number, visit a website or come into a retail location. Regardless of the action that you want them to take, you can safely assume that they won’t take it unless you ask them to! Direct Mail Requirement #3: Create an appealing design The last step in the process is actually creating the direct mail piece. The best way to accomplish this step is going to vary depending on your message and your audience. If you are going out to previous customers with a message of appreciation for previous business, a mail merge done in your own office on your own company letterhead may be your best bet. On the other hand, if you are going out to new area homeowners with a message of turning their new house into their new home, a vivid post card like the one described in the beginning may provide the best response. When thinking about designing your direct mail piece, keep in mind that you are not alone. There are companies online that can assist in the design and printing process and some will even mail it for you. You can decide how much or how little assistance you need and what services are within your budget, but help is available for every step of the process. For more information on the IDA Member Credit Card Processing Program, call 1-866-578-9740 or visit www.edpaymentsystems.com/ partners/IDA For more information on the Provantage Home Improvement Finance Program, call 1-888-241-0913 or visit www.provantagefinance.com/ partners/IDA

V o l u m e

Let’s go back to the homeowner described in the beginning of the article. Now that you have a clearer understanding of direct mail, maybe that scenario doesn’t seem as far fetched. Many homeowners are excited at the thought of improving the look and quality of their property, not only for the monetary value, but for the personal satisfaction of having a visually appealing residence as well. Direct mail can be an effective way to get your message in front of the right people. With a little time and a lot of thought, you can turn an ordinary trip to the mailbox into an exciting experience for a new customer.

Stacy Porter is the Marketing Manager for Electronic Data Payment Systems in Dover, Ohio, a company specializing in providing comprehensive payment processing solutions for members of national trade associations. She has an undergraduate degree in International Business and a MBA in Strategic Marketing, both from The University of Akron. In her two years with the company, she has planned and executed the marketing strategy for its many products and services including the IDA Credit Card Processing Program and the Provantage™ Home Improvement Finance Programs. She can be reached via e-mail at IDA@edpaymentsystems. com for questions or comments.

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IndustryFocus – Business

Vehicle Accidents – Can they be Avoided? by Andrew Stergiou

The International Door Association has taken a proactive approach to improve safety and reduce insurance costs. The IDAssurance™ Program, which started on September 30th, 2006, has saved thirty three (33) IDA members approximately 20% on their insurance costs while providing for residential project work along with additional broadened terms and conditions. Before the IDAssurance™ Program was implemented, many IDA members were paying for insurance that lacked the necessary coverage in case of a claim or accident. Based upon our review of the IDA members policies, we identified shortcomings to those placements that we strongly believed could be rectified by taking a uniform marketing approach to an insurance carrier that understood the needs of the International Door Association. Specifically, many IDA member policies contained a residential exclusion, high deductibles, and insufficient limits of liability, that in the event of a claim could expose the owners of the companies to significantly personal liabilities. Many IDA members switched their old insurance programs to IDAssurance™, which covered residential projects with competitive insurance costs and $0 deductible on the General Liability, Workers’ Compensation, and Automobile (except $500 comp/collision) Coverages. In addition, each insured now has the ability to receive dividends on the General Liability, Workers’ Compensation, and Automobile policies which have for years produced profits kept by their old insurance companies. The International Door Association is continuing to adapt to new technology and safety procedures for all of its members. Vehicle accidents have been a constant concern for each and every door dealer. For most IDA members, automobile insurance represents the greatest cost (more than General Liability and Workers’ Compensation) because insurance carriers are “betting” that the insured will be in an accident during the course of the policy year and

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International Door & Operator Industry™

Continued on page 67


IndustryFocus – Business

with so many vehicles on the road, they believe it is inevitable that a vehicle accident will occur. Direct costs associated with accidents add up quickly. These include vehicle damage, injuries and medical bills, administrative functions and most importantly and costly, the effect on future insurance premiums. Indirectly, accident costs can include loss of revenue, lost time for employees, and extra supervisory time. Many IDA members have been requesting information on how to reduce their automobile losses, and in turn, reduce their automobile insurance cost. This is now a possibility with DriveCam’s Driver Risk Management Program, which has been taking the risk out of driving for all types of fleets around the country. With this new DriveCam program, the palm sized device is mounted on the windshield behind the rearview mirror and captures sights and sounds inside and outside the vehicle. Exceptional forces such as hard braking, swerving, collision, etc cause the recorder to save critical seconds of audio and video immediately before and after the triggered event. With the DriveCam Program, the owner of the company will know exactly the cause of the accident including the speed and action before and after the collision by the driver. Most vehicle accidents occur because the driver is distracted from the road, which results from cell phone use, changing stations on the radio, or eating while driving. With the addition of DriveCam, the fleet managers and owners of the company will be able to effectively coach their drivers according to the safe driving policies of their company and reduce vehicle damages, workers’ compensation and personal injury cost by as much as 50 percent. Now in nearly 100,000 commercial, governmental and personal vehicles worldwide, DriveCam will provide owners with safer and more efficient drivers and in turn lower insurance costs for all IDA members. If you want additional information about the advantages of the IDAssurance™ Program or DriveCam, please contact Andy Stergiou at 212-603-0321 (stergioua@tanhar.com). Tanenbaum-Harber Co., Inc., the consulting broker for the IDAssurance™ Program, is one of the largest and most experienced insurance and surety bond brokerage firms in the country.

Advantages of the IDAssurance™ Program • General Liability, Automobile, and Workers’ Compensation written with Arch Insurance Company – An admitted A XV rated Company by AM Best • $0 deductible on the general liability, workers’ compensation and automobile (Except $500 comp/collision deductible) on all policies • NO residential exclusion • Ability to receive dividends on all Arch Insurance Co. policies • Ability to receive certificates of insurance within 3 hours of the request via e-mail • Policies specifically tailored for the IDA members • General liability per project with aggregate of $10,000,000 • Broad and comprehensive coverage * 2010 1185 edition of the additional insured endorsement – Most General Contractors require this endorsement * General liability, workers’ compensation, and automobile liability waivers of subrogation (Blanket Waiver of Subrogation) * Primary & Non-contributory endorsement In addition to saving us thousands of dollars in premium and increasing our coverage on our General Liability and Auto policies, Andy Stergiou and the staff of Tanenbaum-Harber and Arch Insurance Company were extremely professional and efficient in providing us Proof of Insurance for our vehicles and Certificates of Insurance for our contractors. I highly recommend their services to all IDA members.   Jean Stevenson Mescher Door Company

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IndustryFocus – Medical

......What Does That Mean? by Bob Jones, IDAssurance Group Medical Program

Purchasing Health Benefits can be a very confusing proposition today, with the various terms and different types of coverage available. The following is an explanation of some of the healthcare terms and coverage types commonly used in the industry and with the IDA Medical Benefit Program: What types of health benefit plans are available? Here are several different coverage types commonly available: • PPO (Preferred Provider Organization) - a form of managed care that allows you a greater benefit when you visit the physicians/hospitals/facilities within the plan’s network, but provides the flexibility to go to any physician/ hospital/facility outside the network at an increased expense to you. Most PPO networks have a web-site, and we always suggest you check before going for treatment. • HSA Plans (Health Savings Accounts) - A highdeductible health plan combined with a health savings account which allows employees and employers to contribute money to the HSA account on a pre-tax basis. Earnings grow tax-free. The money is then used to pay for out-of-pocket health care expenses that include deductibles, copays, etc. Any funds left over in the account at year end are rolled into the next year. Allowed plan deductibles range from $1,100 to $2,850 for an individual and $2,500 to $5,650 for family.

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International Door & Operator Industry™


IndustryFocus – Medical

• HRA (Health Reimbursement Arrangement) - an arrangement where the employer sets aside funds to help the employees pay for out-of-pocket healthcare costs including deductibles, copayments, coinsurance, and even over the counter medications. An HRA arrangement is solely funded by the employer. • HMO – Health Maintenance Organization. A health plan in which the employees must visit a primary care physician in the network, and must receive a referral from the primary care physician to see a specialist. There is typically no coverage for out-of-network doctors or hospitals. The IDA Plan does not offer HMO’s at this time. What is a deductible? A deductible is the amount of covered expenses a plan member must pay before the plan will pay any of the covered medical expenses. If your plan is $500 then you must pay the first $500 of your medical expenses before the plan will begin paying for covered medical expenses. What is coinsurance? The plan shares the cost of the medical expenses with the insured. The coinsurance is the amount that insured is required to pay for their share of the cost of medical care. What is co-payment? A co-payment, referred to as a copay, is a stated dollar amount or percentage that the plan member is required to pay each time a medical service is performed. For example, there is often a copay for an office visit

where you are required to pay a set amount, usually between $15 and $40 for each visit. What are out of pocket expenses? Out of pocket expenses consist of the following: annual deductible, coinsurance amounts, and any expenses above the “reasonable and customary” charges. In some cases, the out of pocket expenses will be shown as “in addition to deductible expenses”. What is Special Enrollment? A special enrollment period is a time during which certain individuals are allowed to enroll in the company health plan even if they did not enroll when first eligible. The following are the most common reasons for special enrollment: • Covered under other insurance when first eligible for your employer’s health plan and had an involuntary loss of coverage - You and your eligible dependents must be allowed to enroll if you apply within thirty days after loss of the other coverage. • If you get married, have a baby, adopt a child or have a child placed with you for adoption. You, your spouse and your dependent (through birth, adoption or placement for adoption) may be added to the coverage, but must apply within 30 days of marriage, birth, adoption or placement for adoption. Individual Policies: The IDA Plan now offers individual/family health insurance plans through four national insurance companies. These are ideal for smaller IDA members that do not have two (2) or more participating

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employees required to qualify for the IDA Group Health plan. However, these individual health policies are medically underwritten, and in most states the companies can decline to offer coverage to individuals that have pre-existing medical conditions.

For more information on the IDA Medical Benefit Program please call 888-249-9589 or visit the program website at www.IDA-Benefits.com.

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Diamond Roller Baron Dennis Schlabach, Denco Marketing Co. Arturo Merikanskas, Merik SA De CV Bill Wahler Flexi Force B V

Imperial Roller Baron Garry G. Stewart, The Doorman Service Co.

Royal Roller Baron Joseph Chisholm, Joseph Chisholm Door Corp. Bob Markwart, Chamberlain Professional Products Ed Niit, Lifetime Member Rich Nolda, Chamberlain Professional Products Ken Roehl, Chamberlain Professional Products Mark Stuenkel, Door System Design, Inc. dba The Door Co.

Steel Roller Baron Ted Billman, Billman & Associates Bob Hammersley, Crawford Door Systems Dave Haslam, Martin Door Mfg. Jim Lett, A B E Doors & Windows Luckie Jennings, Hoosier Door, Inc. Randy Moore, Randy Moore Speaking Business Randy Oliver, Hollywood-Crawford Door Co. Juan Rios Garica, Grupo AFPAM MX Tom Schafer, ABC Door Co., Inc. Dewey Stewart, Midwest Garage Door Co. Bill Winser, Winser Doors

Red Roller Baron 72

Dan Apple, Apple Door of Richmond, Inc. Dan Beckley, Janus International


Red Roller Baron (cont.) Michael Beltrami, Crawford Door Sales of Idaho Daniel Bernacki, Danâ&#x20AC;&#x2122;s Ovhd Doors & More Jerry P. Buckley, Michel Gendreau, Garaga, Inc. Steven Harris, Pacific Ovhd Door Paul McManus, Arrow Tru-Line Dan Murdock, Doormasters, Inc Glenn Tocci, Ovhd Door Co. of Providence John Zoller, Zoller Consulting, Inc.

Roller Baron John Boyce, A-tech Lance Little, Security Garage Door Inc. John McKinlay, Robin Oliver, Oliver Ovhd Door Co., Ltd Andy Pomroy, Windsor Door Sales Tony Price, Price Ovhd Door Henry Tarnow, Tarnow Doors, Inc. Bill Walker, Lifetime Member P J Walker, Hickman Overhead Door Co Kevin Wetzel, Country Garage Door Co. Inc.

High Roller Keith Bomholt, Cheney Door Co., Inc. Cathy Buckingham, TNR Industrial Doors Mark Byers, Raynor Garage Doors David Dubois, CHI Ovhd Doors Joe Earwood, Napoleon-Lynx Bryan Foutz, Windsor Republic Doors Bill Gibson, Ovhd Door of Lexington Keith Glover, Allied Door Co. Jack Graf, Jr., Graf & Sons, Inc.

High Roller (cont.) Peter Grealish, Clopay Bldg. Products Mark Hedquist Tancil Horne, Lifetime Member Jim Jacobsen, Sommer USA Jack Kaelber, Martin Door Co., Inc. Steve Kalenich, Broten Garage Door Sales, Inc. Joyce Kenaga, Ovhd Door Co. of the Bay Area Kenneth Kurtz, Coastal Door Supply Co. Gary Lombard, DH Pace, Co., Inc. Donna Macik, La Grange Automatic Gates Havard Macik, La Grange Automatic Gates John Mathews, JB Mathews Co. Patti McCombs, CHI Ovhd Doors Jim Migani, Hoermann Gadco, LLC Lars Niit, Door Systems, Inc. James Overholt, CHI Ovhd Doors Steve Pascuzzi, DH Pace Co., Inc. Art Peterson, Clopay Building Products Jim Renz, A-tech Dave Sailer, Wayne-Dalton Corp. Jerry Scott, Scott Door Service, Inc. Craig Smith, Ovhd Door Corp. Jack Starr, Lifetime Member James Trask, Haas Door Co. Inez Van Meter, Murphy Industries, Inc. Jim Wellbeloved, Precision Door Services, Inc. Don Wilde, Lifetime Member Cecil Williams, Lifetime Member Scott Wilson, Northwest Door, Inc. 73


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Institute of Door Dealer Education and Accreditation

News&Events

by Steve Guyton, President IDEA

2008 EXPO REPRESENTS LARGEST TURNOUT OF ANY PREVIOUS INDUSTRY EDUCATIONAL EVENT

The 2008 International Garage Door Exposition conducted April 22-26, 2008 in Las Vegas was heralded for its firsttime devotion of two full days of educational seminars with no other major competing events scheduled. As a result, the educational schedule encompassed the largest headcount turnout in the history of the Exposition. 76

In total, attendance reached a record level of 3,189 among 35 general educational sessions and one Train-the-Trainer class. This exceeded the prior attendance peak of 3,105 achieved in 2005 in Nashville and 3,081 in 2004 in Las Vegas. Headcounts are taken at each session by representatives of IDEA and DASMA, who then compare numbers to agree on an official count. Headcounts represent one person per seminar and are an indication of activity at the educational seminars. IDEA, under an agreement with IDA, prepares the educational schedule and selects presenters. One of the highest priorities of the IDEA leadership each year is to forecast the issues of greatest importance to door companies and to find seminar topics and qualified speakers to directly address those issues.

International Door & Operator Industry™

The emphasis on quality and timely educational seminars to build on the social and recreational activities associated with the Exposition has resulted in a dramatic increase in seminar attendance over the past decade. This year’s emphasis was on sales-oriented presentations and related topics designed to help door dealers overcome a shifting economy and tightening market. The highlight of the educational calendar was a special presentation on April 23 by T. Scott Gross, who discussed “Positively Outrageous Service.” His session was so popular that a second room had to be opened and wired for sound for overflow attendance. More than 400 individuals were present for his entertaining and practical address. Continued on page 74


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Institute of Door Dealer Education and Accreditation

News&Events New Directors Appointed; Officers Elected for 2008 Terms Three new directors have been appointed to the IDEA board by the International Door Association. They are: • Michael Whitacre, Carl’s Door Service, Inc., Baldwin, Maryland • Byron Burland, Safe ‘N Secure Garage Door Specialists, San Diego, California • Casey Pacetti, Overhead Door Company of Fort Myers, Fort Myers, Florida Directors are appointed for three-year terms, effective July 1, 2008. IDEA directors operate independently once they are appointed, with six appointments each made from IDA and DASMA. During the 2008 Annual Meeting of the IDEA Board of Directors, officers were elected, also effective July 1, 2008. Officers elected to two-years terms were: • Ed Hermanns, President, Merchantville Overhead Door, Camden, New Jersey • Mark Daus, First Vice President, Wayne-Dalton Corporation, Dundee, Ohio • Garry Stewart, Second Vice President, The Doorman Service Company, Kent, Washington • Bearge Miller, Treasurer, Miller Edge, Inc., West Grove, Pennsylvania Retiring from the board are: • Inez Van Meter, Murphy Industries, Marion, Ohio (DASMA) • Donna Macik, LaGrange Automatic Gates, LaGrange, Texas (IDA) • Joe DeGasperis, Superior Door & Gate Systems, Mississauga, Ontario (IDA) • Dewey Stewart, Midwest Garage Door Company, Pawnee, Illinois (IDA) Ms. Van Meter, who has yet to have a replacement announced, departs after nearly a decade of service, having been appointed by DASMA in 1999. She has served the past six years as IDEA Treasurer. All three of the retiring IDA directors joined the board in 2002.

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Three technicians with Door Systems Design in Chico, California became the first to earn all five IDEA certifications. Shown from the left: Owner Mark Stuenkel, technicians Jesse Morris, William Blunkall and Doug Hopkins, and Sanctioned Trainer Dennis “Dusty” Morris.

Three become Ultimate Installers Three professional installers, representing Door System Design, Inc., of Chico, California have become the first to earn all five certification designations offered by IDEA. The accomplishment was achieved prior to the 2008 International Garage Door Exposition, but after the newest certification program – Gate Operator Installer Certification – had been introduced. Doug Hopkins, William Blunkall and Jesse Morris set out to continue earning various IDEA certifications in mid-April, but as Hopkins completed the full set, Blunkall and Morris set sail to match the accomplishment. All three are veteran technicians with a broad range of experience in residential and commercial products. The five IDEA technician certification programs are: Residential Installer Certification, Commercial Sectional Door Systems Technician Certification, Commercial Rolling Door Systems Technician Certification, Rolling Steel Fire Door Technician Certification and Gate Operator Installer Certification.

International Door & Operator Industry™


“I’m a believer in professionalism, and IDEA Accreditation helps me sell more doors.” Earning IDEA Dealer Accreditation was one of the ways I believed I could support our industry by promoting p r o f e s s i o n a l i s m . Even as our industry has grown professionally in the course of the past 10 years, it has become evident that my company’s IDEA Dealer Accreditation is a powerful sales tool. By using that designation in our advertising, we are frequently asked about it and that enables us to sell our company as having achieved the highest standards of excellence in the industry, and to back up our claims with a third-party accreditation from an independent organization. That means a lot to today’s consumers, and it is an important part of ABC Door Company. Tom Schafer ABC Door Company, Inc. Alburquerque, New Mexico IDEA Accredited Dealer Since August 1, 1997

IDEA... Professional accreditation. www.dooreducation.com 79


UniqueJobs

Largest Gate in the World According to Joe DeGasperis, Superior Door and Gate Systems, Mississauga, Ontario, Canada, his firm recently manufactured and installed the world’s largest gate. The gate is 85’6” end to end, and has a 16-foot clearance when fully open. That is about 3 feet higher than a highway trailer. The Guinness Book of Records is researching the gate to determine if it is indeed the world’s largest. Superior Door and Gate Systems is an IDA member, and also IDEA Accredited.

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International Door & Operator Industry™

Unique Jobs - We will publish your Unique Job for the industry to see. Please submit brief description along with a few photos showing and interesting installation, product usage or whatever criteria that makes your project unique. Send to artk@longmgt.com.

For Spanish version of article visit www.doors.org


MOVINGUP

C.H.I. Promotes and Hires Mark Byers is now going to represent C.H.I. Overhead Doors in the Southeastern Region which includes South Carolina, Georgia, and Florida. With his 20 years of door experience, Mark is well versed in Residential & Commercial Sectional and Rolling Steel products, as well as Architectural Services, he will certainly be a great asset for C.H.I. distributors in his region.

Mark Byers

Andrew Weger has just accepted the position of Mechanical Engineer for the Rolling Steel division. In this exciting and challenging new position he will be assisting C.H.I. Distributors with their Rolling Steel Engineering needs. Andy had previously been working primarily on various rolling steel applications and spring layouts. Roman Bulkiewicz just joined C.H.I. as IT Manager. He brings an extensive background in design, implementation, and management of IT systems in both national and international platforms. Most recently, Roman had been serving as Global Director of IT for Knight Industries, a large manufacturer of fiberboard products, where he was responsible for building their IT infrastructure from scratch.

Door Tech Celebrates 50 Years Andrew Weger

Roman Bulkewicz

Iowa Spring adds Midwest Territory Manager Iowa Spring Mfg. & Sales is excited to announce the hiring of Dan Day as Midwest Regional Territory Manager based in Adel, Iowa. Iowa Spring Manufacturing is a premium spring manufacturer for the residential and commercial overhead garage door industry, specialty manufacturers and Farm/Ag-related equipment manufacturers. Day will be responsible for building these related markets throughout the 7-state Midwest region. Day is a self-motivated 25-year sales veteran within the building materials industry holding various positions of sales and management positions for Wheeler Lumber Company and Leachman Lumber Company. During his extensive sales career, he has been exposed to all aspects of enhancing customer service.

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International Door & Operator Industry™

Floyd Phelps began working as a door technician for Crawford Door, Wilmington, North Carolina, in 1958. He was the very first full-time employee hired by RT and Tancil Horne (Tancil Horne later became president of DODA). This year he celebrates 50 years as a key employee of the company. Phelps has installed virtually every type of product the company has handled including sectional doors (residential and commercial), rolling steel, sliding doors, hurricane shutters, loading dock equipment, electric and hydraulic door openers and awnings. He has constructed sliding fire doors, cut glass for wood and steel doors, and built high-lift track from scratch. For most of his career, he used manual tools like a speed handle, ratchet wrench, and a hammer driven masonry chisel. In the days preceding OSHA, he sometimes used scaffolding with a ladder placed on top, and preferred carrying his tools in his hip pockets. No tool belt for him! Standard tools included a folding stick ruler, and a block of paraffin wax for lubricating jambs. In recent years, Phelps has become the company resource for techniciangenerated questions. Referred to as the firm’s “Shell Answer Man”, he is extremely helpful to the installers and has trained almost all of the company’s core technicians. In his spare time, Phelps is a beekeeper. As a matter of fact, people from all around call him if they have a swarm of bees to catch.


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multi SALES One Stop Shop

MOVINGUP Raynor’s New Marketing Services Manager and National Sales Manager Raynor is proud to announce the appointment of Dylan Fransen to the position of Marketing Services Manager. In this role, Dylan will lead in developing, managing and executing marketing initiatives that highlight and enhance Raynor’s position in garage door and operator manufacturing. Dylan has several years experience in marketing, brand management and graphic design. Most recently Dylan served as Market Development Manager for Woods Equipment Company.

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International Door & Operator Industry™

Dylan Fransen

Raynor is also pleased to announce the promotion of Roger Hill to National Sales Manager. In this position, Roger will be responsible for establishing Roger Hill plans and strategies for distributor development, territory management development, and contributing to the development and implementation of training and educational programs for Raynor Distributors and Territory Managers. Roger will oversee all Raynor Territory Managers and the Business Development Manager, and will report directly to Raynor Vice President of Sales, Rick Considine.

Paul Kim and Rick Schuttle Join Hörmann Gadco Hörmann Gadco is pleased to announce the addition of Paul Kim to the team as Marketing Manager. Paul will be handling marketing planning, product management, and marketing program development. Before joining Hörmann Gadco, Paul was the Marketing Specialist for a cutting-tool manufacturer. In that capacity he gained extensive experience in marketing strategy and implementation, in online and offline media. They are also pleased to announce the hiring of Rick Schutte as Regional Sales Manager for Ohio, Indiana, West Virginia, and Western Pennsylvania. Rick is an experienced professional in the door industry, having held general management positions in both dealer and distribution center facilities. He has over 16 years experience in the business,.


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MOVINGUP Martin Door Adds New Director Robert Scott has been named to the Martin Door Manufacturing Board of Directors. Scott will serve on Martin Door’s governing board as Director of Engineering and Manufacturing. His appointment was effective on April 7. The announcement of his promotion comes on the heels of the retirement of two other members of the board, Larry Martin and Monte Smith. Robert holds a master’s degree in mechanical engineering from Brigham Young University, with an emphasis on automation and manufacturing. He has formally been with Martin Door for 13 years, but also worked on Martin Door projects, prior to coming to work for the company full-time.

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International Door & Operator Industry™

Collins Promoted to V.P., Building Products Group Jordan, Knauff & Company, an investment bank dedicated to serving American private companies from offices in Chicago, Illinois and Kansas City, Missouri, is pleased to announce that Mr. Michael E. Collins, who leads the firm’s efforts in the window and door industry, has been promoted to Vice President, Building Products Group. In addition to maintaining the firm’s focus on advising window and door companies on liquidity events, acquisitions and capital placements, Mr. Collins, along with Mr. G. Cook Jordan, Jr., will be responsible for further developing the firm’s existing practice in other segments of the broader building products industry. This expansion will include the launch of the Foreign Competition Report for the U.S. Building Products Industry, which will take place this summer.


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MOVINGUP

Joseph Heller

David Moon

Cornell Iron Works Announces Management Hires Cornell Iron Works is pleased to announce the hiring of two executives to join their team of associates. Joseph Heller has joined Cornell as Vice President of Manufacturing. He continues the work of Richard Knupp, who retired after 20 years of service with Cornell. Joe worked as Director of Operations for a large Rolling Door manufacturer for fourteen years and most recently was Director of Operations for a large commercial HVAC equipment producer in the Midwest. Cornell has also hired an outstanding leader to take over as the new Director of Quality and Safety. David Moon joins Cornell from the aluminum extrusion industry and brings a fantastic education and manufacturing background.

Marantec Welcomes Three New Employees Marantec would like to welcome back Dave Dubois as our Sales Manager for the Eastern Region of the US. He brings with him more than 16 years experience in the industry. Marantec is introducing Norman Lee as our new Sales Manager for the Western US Region. He has successfully worked in the garage door industry for 24 years. His record includes numerous positions in sales, operations, and manufacturing.

Dave Dubois

Norman Lee

Marantec is welcoming Mark Shaver as the National Sales Manager, who joined the company in January this year. His record includes diverse positions in Management (Restaurant), Sales (Electrical distribution) and Sales Management (garage door business).

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International Door & Operator Industryâ&#x201E;˘

Mark Shaver


The following industry firms have become members of the International Door Association. They join 2,000+ industry firms taking full advantage of an extensive As of 6/17/08 array of programs and services.

Keeps on Growing DEALER MEMBERS

A Door Above LLC Jennifer Greenwell 2549 Overpass Rd Bow, WA 98232 (360) 724-4650 Fax (360) 724-4670 sales@adoorabove.com Sponsored by Windsor Door Sales, County Garage Door, Ovhd Door Co of Providence, Andy Pomroy, Kevin Wetzel, Glenn Tocci Accesos Integrales Ltda Morris Menasche 318 Indian Trace #211 Weston, FL 33326 (+571) 638-6114 Fax (+571) 638-1565 mmenasche@accesosintegrales.com Sponsored by Crawford Door Sales of ID, Doormasters, Michael Beltrami, Dan Murdock AllCoast Automatic Doors & Gates Janelle Locke 73 Sunbird Chase Buddina, QLD 4575 AUSTRALIA (+61) 75-493-2889 Fax (+61) 7-5493-2889 janelle.locke@bigpond.com Alumiaio Para La Contruccion Rodriguez Miguel Rodriguez Gutierrez Calle Z #666 Eoq Echeven Col H Del 21 De Abril 91720 Veracruz, VER MEXICO (+52) 229-934-2599 Fax (+52) 229-200-0302 alumiaiorodriguez@hotmail.com Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel Anytime Garage Door Joseph Serdoz 175-Cassia Way Ste 118A Henderson, NV 89014 (702) 269-9713 Fax (702) 269-7878 jserdoz@anytimegaragedoor.com Sponsored by Hoosier Door, Luckie Jennings Argo Automatizaciones Arturo Gomez Nieva Av Parque Expana #59 Col Condesa 06140 Mexico DF MEXICO (+52) 555-256-2455 Fax (+52) 555-256-2455 agomez@argo.com.mx Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel

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Armando Villagran Padilla Armando Villagran Padilla Calle N 70 #3713 Col La Joya 07890 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Automovil Acces Llc Victor Ortiz Ibanez Av Tlahuac #3632-2 Col Cuhuacan Coyoacan 08800 Nexuci DF MEXICO (+52) 555-560-4503 Fax (+52) 555-632-5095 vicortiz@prodigy.net.mx Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel Barr Commercial Door Repair Inc Gary Rosenberger 2831 E White Star Unit A Anaheim, CA 92806 (714) 575-5270 Fax (714) 575-5280 gdr2000@hotmail.com Bevins Door LLC Ron Bevins 3330 Roosevelt Hwy Colchester, VT 05446 (802) 872-3181 Fax (802) 872-3182 bevinsdoor@yahoo.com Sponsored by Door Systems, Joseph Chisholm Door Corp, Lars Niit, Joe Chisholm Bridgewater Ovhd Door Co Douglas or Chris Stone 426 Plymouth St Bridgewater, MA 02324-2783 (508) 697-4853 Fax (508) 697-4853 Sponsored by Door Systems, Joseph Chisholm Door Corp, Lars Niit, Joe Chisholm Camacho Villegas Maria Concepcion Camacho V Maria Concpcion Guerrero #325 06900 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia

Carlos Gutierrez Carlos Gutierrez Calle Del LLano #7 Mz 85 Lote 3 Col Santa Maria Delg Aztahuacan 09500 Mexican DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Carlos Martinez Hernandez Carlos Martinez Hernandez Tenosique Mz 211 Lote 11 Col Heroes De Padierna 07890 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia C-D Garage Doors Clem Kunk 5120 N LaChalla Blvd Tucson, AZ 85705 (520) 888-1923 Fax (520) 887-2994 c-dgaragedoors@yahoo.com Sponsored by Price Ovhd Door, Security Garage Door, J B Mathews Co, Tony Price, Lance Little, John Mathews Coastal Ovhd Doors Cary Espeaignette 47 A Sawyer Rd New Gloucester, ME 04260 (207) 926-5760 Fax (207) 926-5760 Sponsored by Door Systems, Joseph Chisholm Door Corp Standard Door Supply, Crawford Door Systems, Lars Niit, Joe Chisholm, Matt Flaherty, Bob Hammersley Controles Y Accesos Inteligentes Martin Alonzo Ramirez Ricardo Paseos De La Universidad #15518 Fracc Caferales 31125 Chihuahua CHIH MEXICO (+52) 614-493-8242 Fax (+614-493-8242 martinalonzorr@prodigy.net.mx Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel Cortinas De Acero Villatorres Martha Angelica, Lopez Gonzalez Calle Enrique Avanda Gedea #403 Col Leon 1 37150 Leon GTO MEXICO (+52) 477-104-6041 ptas_automaticasvillatorres@ hotmail.com Sponsored by Merik, Arturo Merikanskas

International Door & Operator Industry™

Cuahutemoc Sanchez Cuahutemoc Sanchez Calzada Xochimilco San Pablo Col Santa Cecilia Delg Xochimilco 16880 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Daniel Castro Daniel Castro Av Constitucion De La Republica #34 Col Jardines De Gualupe 57140 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Danro Byron Valladares C/O Lorna Trampe De Valladares 30 Ave A 7-11 ZONE 7 Tikal 1 CIUDAD GUATEMALA GUATEMALA C AMERICA (+502) 2369-6544 Fax (+502) 2369-6561 danto_portones@yahoo.com Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel David Estrada Rios David Estrada Rios Norte 66 #3624 Col Rio Blanco Delg Gustavo A Madero 07880 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia David Sanchez Rangel David Sanchez Rangel Sur 107 #609 Col Sector Popular Delg Iztapalapa 09060 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia DEK Automatizacion De Puertas Jorge Luis Badillo Arista Maravillas 46 Cond Tauro #102 55760 Tecamac MEX MEXICO (+52) 555-935-0140 Fax (+52) 555-935-0140 jbadillo@dek.mx Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel

Distribuidora De Vidrios Del SE SA De CV Norma Fernandez Mota Independencia #105 96510 Coatzacoalcox VER MEXICO (+52) 921-214-4816 Fax (+52) 921-214-4818 divi_38@hotmail.com Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel Don’s Doors Don Jackels 121 Johnson St Winona, MN 55987 (507) 453-0635 Fax (507) 474-1020 donny925@msn.com Sponsored by Joseph Chisholm Door Corp, Denco, Joe Chisholm, Dennis Schlabach Eastern Shore Ovhd Door Co Eric Good 11 Sunset Blvd Ridgely, MD 21660 (410) 479-4529 Fax (410) 634-9315 ekg1313@verizon.net Efficiency Garage Door Service Bob Hershey 5505 E Evans Ave Denver, CO 80222-5227 (303) 759-3437 Fax (303) 759-0423 bob@egds.com Sponsored by Windsor Door Sales, County Garage Door, Ovhd Door Co of Providence, Denco, Andy Pomroy, Kevin Wetzel, Glenn Tocci, Dennis Schlabach Elias Soto Miguel Angel Elias Soto Miguel Angel Norte 84 #5119 Col Gertrudis Sanchez 2a Seccion 07839 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Empire Door Corp Tony Skvarek 8658 E Sweetwater Ave Scottsdale, AZ 85260 (480) 695-4999 Fax (480) 998-6906 skvaek@cox.net Sponsored by Joseph Chrisholm Door Corp, The Cookson Co, The Dorman Service Co, Joe Chisholm, Steve Guyton, Garry Stewart


Enrique Sanchez Rangel Enrique Sanchez Rangel Prolongacion Gerrero #7 - 104 Col San Simon Tolnahuac 06920 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Espindoor SA De CV Ing Jesus Espinosa Cavajos Yucatan #122 Col Celestino Gasca 66055 Escobedo NL MEXICO (+52) 818-307-5050 jgespinosa@espindoor.com Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel First Choice Garage Doors Brad Frostad 15875 SE 114th Ste L Clackamas, OR 97015 (503) 723-0209 Fax (503) 723-0505 Sponsored by The Doormann Service Co, Garry Stewart Francisco Javier Valdivia Ortiz Francisco J Valdivia Ortiz Roble #305 Fracc Jardines De La Cruz 20250 Qguascolientes AGS MEXICO (+52) 449-970-7644 puertasags@hotmail.com Sponsored by AFPAM, Juan Rios Garcia Gabriel Gonzalez Ramos Gabriel Gonzalez Ramos Av Hogares De Atizapan Mz16 Edf19 Dep501 Col Hogares De Atizapan Del De Zaragoza 52910 Adolfo Lopez Mateos MEX MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Garage Doors Plus More Inc Clinton Roach 53336 Indian Lake Rd Dowagiac, MI 49047 (269) 782-3417 Fax (269) 782-8949 nackroach@aol.com Sponsored by Doormasters, Crawford Door Sales of ID, Dan Murdock, Michael Beltrami Gilberto Alegre Hernandez Gilberto Alegre Hernandez Calle Aguila #116 Col Bella Vista Delg Alvaro Obregon 01140 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Golden Bear Garage Doors Wesley Simmons 2698 Junipero Ave Ste 114 Signal Hill, CA 90755 (562) 997-0077 Fax (562) 435-5085 wes@goldenbeargd.com Sponsored by Windsor Door Sales, County Garage Door, Ovhd Door Co of Providence, Andy Pomroy, Kevin Wetzel, Glenn Tocci

Gomez Gil Lucia Guadalupe Gomez Gil Lucia Guadalupe Michoacan #56 Tizpan San Angel 01092 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Grupo AFPAM Juan Rios Garcia Norte 68 #3722 Col Rio Blanco 07880 Gustavo A Madero DF MEXICO (+52) 57-51-73-10 Fax (+52) 57-51-43-24 afpam@prodigy.net.mx Sponsored by Merik, Arturo Merikanskas Herreria La Villa De Guadalupe Agustin Lazareno Ramirez Espana H 18 Col Villa De Guadalupe 48296 Puerto Vallarta JAL MEXICO (+52) 322-224-8151 Fax (+52) 322-244-8151 mnxlazarenolavilla@msn.com Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel Instalaciones Y Puertas Automaticas Vazquez Rafael Vazquez Hernandez J Ma Gonzalex Arratia #107 N Col Santa Clava 50130 Toluca MEX MEXICO (+52)722-180 -0141 rafaelvazquez_71@yahoo.com.mx Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel Ismael Valencia Ismael Valencia Calle 3 Mz 23 Lote 5 Col Primavera Vic Delg Alvaro Obregon 01160 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Javier Gomez Vargas Javier Gomez Vargas Norte 68 N 3715 Col Rio Blanco 07890 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Javier Rios Sosa Javier Rios Sosa Callejon Del Amanecer #18 Col Santa Cruz Del Monte Delg Naucalpan 53110 Naucalpan De Juarez MEX MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Jose Leon Jose Leon Lago Superior #147 Torre Blanca Delg Miguel Hidalgo 07880 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia

Lincoln Way Garage Door Service Pros Tom Sauter 771 Vanderbilt Dr New Lenox, IL 60451 (815) 462-9452 tsauter@lincolnwaygaragedoor.com Sponsored by Doormasters, Dan Murdock Lino Corona Lino Corona Condominio L-28 Mz 10 Lotte 2 Col Tolotzin Delg Ecatepec De Morelos 55114 Mexico MEX MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Manuel Avila Botello Manuel Avila Botello Cruz De Concepcion #27 Col Sta Cruz Del Monte 54100 Naucalpan De Jurez MEX MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Metal-Matic SA De CV Ing Fermin Rojas Hernandez Cordiooero Real #205 - B Col Lomas 3a Secc 78216 San Luis Patosi SLP MEXICO (+52) 444-825-3717 Fax (+52) 444-825-1902 fermin.rojas@metal-matic.com.mx Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel Miguel Angel Cambero Paz Miguel Angel Cambero Paz La Esperanza #100 D-2 Col Industrial 07890 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Miguel Angel Olmos Rodriguez Miguel Angel Olmos Rodriguez Calzada Ermita Iztapalapa #385 Col El Santuario Iztap 09820 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Miller Ovhd Door Co Raymond Miller ]850 York St Plymouth, MI 48170 (734) 414-0344 Sponsored by Price Ovhd Door, A B E Doors & Windows, J B Mathews Co, Tony Price, Jim Lett, John Mathews Nieto Nunez Puertas Automaticas Guadalupe Nieto Flores Ave Deals Americas #3619 Col El Cristo 72340 Pueblo PUE MEXICO (+52) 222-236-1446 Fax (+52) 222-236-1446 nieto_nunez@hotmail.com Sponsored by Merik, Midwest Garage door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel

Open Up Garage Doors & Services Inc William Roberts 10500 E Hurst Blvd Hurst, TX 76053 (817) 399-9092 Fax (817) 399-9305 openupdpprs@yahoo.com Sponsored by Price Ovhd Door, A B E Doors & Windows, J B Mathews Co, Tony Price, Jim Lett, John Mathews Oscar Rios Garcia Oscar Rios Garcia N 70A #3625 Col La Joya Delg Gustavo A Madero 07890 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia Our Valley Fence & Garage Doors Jerry King 2203 Inyokern Rd Ridgecrest, CA 93555 (760) 446-3100 Fax (760) 446-2988 valleyfence1@yahoo.com Sponsored by Windsor Door Sales, County Garage Door, Ovhd Door Co of Providence, Andy Pomroy, Kevin Wetzel, Glenn Tocci Pacific Door Systems Inc Tom Shafer 121 Industrial Way Ste 14 Belmont, CA 94002 (650) 508-9900 Fax (650) 508-9055 tshafer@pacificdoorsystems.com Sponsored by Windsor Door Sales, County Garage Door, Ovhd Door Co of Providence, Andy Pomroy, Kevin Wetzel, Glenn Tocci Parking and Speedway Design Sa De CV Carlos Gmora Lago Ladoga #29 Col Anahuac Delg Miguel Hidago 11320 Mexico DF MEXICO (+52) 555-234-2452 carlos@simple-clean.com Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel Portones Salas Jonnathan Salas Aquero Invu Las Canes #3 Casa #79 Alajuela COSTA RICA (+506) 2442-4867 Fax (+506) 2441-4964 ventas@portonessalas.com Sponsored by Doormasters, Dan Murdock

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Precision Door Co Tim Veile 3275 W Ali Baba Ln Ste #505 Las Vegas, NV 89118 (702) 891-5266 Fax (702) 891-0695 precisionlv@lvcoxmail.com Precision Door of Cleveland Jim Boland 9545 Midwest Ave Garfield Heights, OH 44125 (216) 214-1887 cleveland@precisiondoor.net Sponsored by Windsor Door Sales, County Garage Door, Ovhd Door Co of Providence, Crawford Door Sales of ID, Andy Pomroy, Kevin Wetzel, Glenn Tocci, Michael Beltrami Precision Door Service Mary Fry 2225 First St Simi Valley, CA 93065 (805) 526-3689 Fax (805) 526-3964 mfry4590@yahoo.com Sponsored by Price Ovhd Door, Security Garage Door, J B Mathews Co, Tony Price, Lance Little, John Mathews Precision Door Service of Charlotte Mike Torres 4000-A Sardis Church Rd Monroe, NC 28110 (704) 347-0300 charlotte@precision.net Sponsored by Precision Door Service, PDS of Greesboro, The Doorman Service Co, Jim Wellbeloved, Sam Smith, Garry Stewart Precision Door Service of Greensboro Sam Smith 7341 - K W Friendly Ave Greensboro, NC 27410 (336) 207-6401 Fax (336) 887-3372 ssmith@precisiondoor.net Sponsored by Precision Door Service, The Doorman Service Co, Jim Wellbeloved, Garry Stewart Precision Door Service of Raleigh Leah Hendrix 101-J Woodwinds Industrial Ctr Cary, NC 27511 (919) 460-3011 raleigh@precisiondoor.net Sponsored by Precision Door Service, PDS of Greesboro, The Doorman Service Co, Jim Wellbeloved, Sam Smith, Garry Stewart

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ProductNews Gateway Industrial Products Focuses on Economical High Cycle Bug Barrier® Gateway Industrial Products has identified the economical need for High Cycle Bug Barrier® Doors. The effort has been concentrated on having a door that will be able to handle many cycles without experiencing the cost of a high speed door. The Bug Barrier® High Cycle door will operate at a speed of 18”–20” per second and 100+ cycles per day. Quality and technology is not sacrificed with this door, as many activations and options are available. Bug Barriers® Doors are ideally suited for providing insect control and increased air circulation in a wide variety of doorway openings. Readily installed on dock doors, dumpster areas, and warehouse openings. For more information visit www.gatewayindustrial.com or call 1-800-525-3427.

Millennium Garage Doors Announces a Premium Finish Line of Steel Doors Millennium Garage Doors, manufacturer of steel and custom wood garage doors and gates, introduces a new line of Premium Finish steel garage doors. Millennium’s Premium Finish Doors are available as an upgrade to their traditional 6250, 7250 and 9240 thermally efficient steel front and steel back “sandwich style” doors. The unique Premium Finish process is more resistant to chipping, scratching, fading and wearing than other finishes and keeps the colors bright and vibrant longer. The Premium Finish series is available in a variety of wood and stone finishes. All wood grain finishes are applied with an architecturally correct direction to ensure a realistic appearance. For more information www.millenniumgaragedoors.com.

ALECO TearAway™ Perforated Strips Aleco, with over 30 years of experience as a manufacturer in the United States of flexible PVC doors, strips, and partitions, introduces Aleco TearAway™ pre-punched, perforated PVC strips. These versatile, ready-to-hang strips are suitable for a variety of industrial, food service, supermarket, retail, and overhead door applications where quick and easy installation and replacement are required. TearAway perforated and pre-punched strips are available in three ready-to-use styles. Aleco TearAway Quick Strips fit the most popular door sizes and come in a partial roll of pre-punched stripping material perforated in 7, 8, 10, 12 or 14-foot lengths. For more information visit www.aleco.com.

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International Door & Operator Industry™


Keeps on Growing Reed Ovhd Doors Ryan or Bob Reed PO Box 387 Puertas Automaticas De Toluca Ottumwa, IA 52501 Jorge Gonzales Plata (641) 684-4993 Emilio P Campa #1617 Fax (641) 684-4687 Col 8 Cendros contractingspecialistinc@msn.com 50170 Toluca MEX MEXICO Sponsored by Security Garage Door, (+52) 722-219-7311 Lance Little Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Rigoberto Vaca Rodriguez Rigoberto Vaca Rodriguez Merikanskas, Dewey Stewart, Mezquital 24-3-1 Mark Stuenkel Col Valle Gomez Delg Cuahutemoc Puertas Automaticas Sesamo 06240 Mexico DF MEXICO Jose Ignacio Munoz Romano (+52) 555-751-4310 Av Ags #808 Fax (+52) 555-751-4324 Aguascalientes AGS MEXICO afpam@prodigy.net.mx (+52) 449-913-4271 Sponsored by AFPAM, Juan Rios Garcia puertas_sesamo@hotmail.com Riverside Garage Doors Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Jason Macfarlane 260 Frontage Pk Merikanskas, Dewey Stewart, Kalispell, MT 59901 Mark Stuenkel (406) 752-6505 Puertas Automaticas Valdos Fax (406) 752-6588 Rodolfo Valdos Villavicencio jason@riversidegaragedoors.com Calle 7 #104 Sponsored by Crawford Door Sales Col Espartaco of ID, Doormasters, Denco, 04870 Mexico DF MEXICO Michael Beltrami, Dan Murdock, (+52) 555-679-7613 Dennis Schlabach Fax (+52) 555-778-4296 Roberto Aguilar Luna valdoslmx@hotmail.com Roberto Aguilar Luna Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Oriente 87 #3314 Col Rio Blanco Delg Gustavo A Madero Merikanskas, Dewey Stewart, 07880 Mexico DF MEXICO Mark Stuenkel (+52) 555-751-4310 Puertas Automaticas Y Cortinas De Fax (+52) 555-751-4324 Aberto Espana afpam@prodigy.net.mx Reyes Rosales Garcia Sponsored by AFPAM, Juan Rios Garcia Plan De Iquala #1330 Barrio De Jesos 2da Sec Sn Pablo Salvador Ceron Salvador Ceron Autopan Av Aztecas Mz 104 Lote 24 50200 Toluca MEX MEXICO Col Ajusco (+52) 722-296-6623 04300 Mexico DF MEXICO Fax (+52) 722-296-6623 cortinasautomaticas@hotmail.com (+52) 555-751-4310 Fax (+52) 555-751-4324 Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo afpam@prodigy.net.mx Sponsored by AFPAM, Merikanskas, Dewey Stewart, Juan Rios Garcia Mark Stuenkel Serrano Soria Antonio Quanax-huato Doors Serrano Soria Antonio Gregorio Delgado Ramirez Carr Panoramica Pastita Meco Km Calle 21 #275 Col Pro-Hogar Delg Azcapotzalco 11-825 02600 Mexico DF MEXICO 36010 Guanajuato GTO MEXICO (+52) 555-751-4310 (+52) 473-731-1216 shownomercy_1907@hotmail.com Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by Merik, Arturo Sponsored by AFPAM,\Juan Rios Garcia Merikanskas Sistemas Inteligentes Vasco Raymundo Garcia Nava Israel Barron Vasco Raymundo Garcia Nava Monumento A La Revolucion #3109 Calle 97 #101 Col Prados 2da Secc San Luis Potosi Col Metropolitana 2a Seccion 78394n San Luis Potosi SLP 57730 Nezahualcoyotl MEXICO MEX MEXICO (+52) 444-821-1125 Sponsored by AFPAM, sistemasvasco_slp@hotmail.com Juan Rios Garcia Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel

Dealer Members cont.

Sistemas Y Equipos De Acceso ‘SAL’ Ing Luis Salas Jimenez Democracias #132 Col San Miguel Amantla Delg Azcapotzalco 02700 Mexico MEXICO (+52) 553-627-0033 Fax (+52) 551-313-5802 asalas_jimenez@hotmail.com Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel Truckee Ovhd Door of S Lake Tahoe Inc Doug Wallace 1101 Emerald Bay Rd S Lake Tahoe, CA 96150-6207 (530) 542-2224 Fax (530) 542-2258 truckeedoor@sbcglobal.net Sponsored by Price Ovhd Door, J B Mathews, Security Garage Door, Tony Price, John Mathews, Lance Little TTS Services Inc Sal Denio 515 Bay St Ste 222 St Johnsbury, VT 05819 (802) 748-1601 Fax (802) 748-0099 sdenio@ttsservices.com Sponsored by Door Systems, Joseph Chisholm Door Corp, Lars Niit, Joe Chisholm Ujueta SA Moritz Bischoff Carrera 48 #76-76 Barranquilla ATL COLOMBIA S AMERICA (+57) 5-358-0290 Fax (+57) 5-368-8088 moritzbischoff@ujueta.com Sponsored by Merik, Midwest Garage Door, The Door Co, Arturo Merikanskas, Dewey Stewart, Mark Stuenkel USA Garage Door Service Inc Chris Henninger 2605 Steele Rd Baltimore, MD 21209 (443) 676-4840 Fax (410) 318-6520 usagarageservice@ usagarageservice.com Victor Cordero Vargas Victor Cordero Vargas Prolongacion Divicion Del Norte #5095 Col Paseo Del Sur Delg Xochimilco 16010 Mexico DF MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia

Zarazu Arcos Mauro Zarazu Arcos Mauro Cerro De La Luna #203-D Lomas De Valle Dorado 54023 Tlalnepantla De Baz MEX MEXICO (+52) 555-751-4310 Fax (+52) 555-751-4324 afpam@prodigy.net.mx Sponsored by AFPAM, Juan Rios Garcia

Industry Members Aislopuertas Puertas Para Refrigeracion Ing Sabas Gongora V Av Juarez # 105-A Agua Fria 66620 Apodaca NL MEXICO (+52) 818-145-0000 Fax (+52) 919-341-6323 sgongora@aislopuertas.com.mx Sponsored by Security Garage Door, Crawford Door Sales, Lance Little, Michael Beltrami DKI Plast As Hans Christian Nielsen Erhvervsparken 7 DK-4621 Gadstrup DENMARK (+45) 4619-1515 Fax (+45) 4619-0377 hcn@dkiplast.dk Sponsored by Windsor Door Sales, County Garage Door, Ovhd Door Co of Providence, Andy Pomroy, Kevin Wetzel, Glenn Tocci Door & Operator Supply Corp Javier Diaz 10913 NW 30th St Ste 105 Doral, FL 33172 (305) 599-7899 Fax (305) 599-7872 isabelpresa@doorandoperator.com Sponsored by Chamberlain, Ken Roehl

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GVSCO-Flood-Combustion-Air Vents LLC John Achen 12432 Del Rico Yuma, AZ 85367 (928) 342-0100 Fax (928) 305-5115 john@gvsco.com Sponsored by Price Ovhd Door, Security Garage Door, J B Mathews Co, Crawford Door Systems, Tony Price, Lance Little, John Mathews, Bob Hammersley North American Dock & Door David Thompson 1018 S 6th Ave St Charles, IL 60174 (630) 547-7100 Fax (630) 547-7101 Sponsored by Windsor Door Sales, County Garage Door, Ovhd Door Co of Providence, J B Mathews, Andy Pomroy, Kevin Wetzel, Glenn Tocci, John Mathews TranPac Building Products John Sturgeon 4450 Shoshoni Ave Anchorage, AK 99516 (907) 562-3335 frontiertradellc@aol.com

Subscribing Dealers Garage Makeovers John Brawley 7324 S Gafford Blvd Broken Arrow, OK 74014 (918) 286-3893 Fax (918) 357-5304 jugandmb@cox.net Total Garage Solutions Judith Nunamacher 3548 RT 9 S 2nd F Old Bridge, NJ 08857 (609) 693-9100 Fax (609) 994-3651 judinuni@comcast.net

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Stop rescheduling.

Go Garaga! No-one, but no-one, can beat our On-Time Delivery record 99.7% of our deliveries arrive on time. Unique in the industry. Here’s how we do it: A confirmed delivery date from Garaga is money in the bank. You’ll never have to reschedule again, period.

✔ Delivery date confirmation within 24 hours of your order. ✔ The ETA communicated before loading. ✔ En route delivery updates. We keep you informed.

At Garaga, we always, but always, keep in touch. Check out our website, see how we do it.

www.gogaraga.com Or call 1-866-444-0505 A business choice you’ll never regret!


ProductNews

Amarr Adds New Panel Designs and Triple-Layer Model to Oak Summit Collection Amarr Garage Doors, designers, manufacturers and distributors of garage doors and door access systems, has introduced new recessed and raised panel carriage house designs for its Oak Summit Collection of carriage house garage doors. Amarr also added a new model to the popular collection called the Oak Summit 3000. Amarr’s Oak Summit Collection is now offered in three carriage house designs: traditional bead board plus the new recessed and raised panels. The three designs are available in all three construction types in the collection:  the Oak Summit 1000, Oak Summit 2000 and the new Oak Summit 3000. To complement the new carriage house designs, Amarr also has introduced two new window inserts, the four-lite Thames and the four-lite Arched Thames, available on all doors in the Oak Summit Collection. For more information, please visit www.amarr.com or call 1-800-503-DOOR (3667).

Camie-Campbell Releases Earth-Friendly Garage Door Lubricant Camie-Campbell has announced the release of Garage Door Lubricant as part of the company’s Tom’s Secret Formula Earth Friendly line of lubricants. The new product is designed for lubricating garage-door components such as rollers, hinges, springs, bearings and roller chains and is available for commercial and residential use. Garage Door Lubricant is formulated with optimized USA-grown vegetable oils and selective additives. The lubricant clings to surfaces and does not evaporate, providing lubrication longer than conventional petroleum-based products. Unlike typical petroleum products, all of Tom’s Secret Formula products are environmentally friendly, nontoxic and provide no danger of polluting the water, soil or work environment. It has also outperformed conventional garage-door lubricants in terms of lubricity and anti-wear properties.

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High Style Low Maintenance

The Symphony Series of Vinyl Carriage Doors Introducing the Artisan Symphony Series, a new carriage door offering that combines all of the elegance and styling of historic wood doors with durable, low-maintenance vinyl. Symphony’s precision-milled vinyl panels and face boards can be configured to create distinctive

Beyond Elegance

styling to harmonize with the surrounding architecture. Available in

888-913-9170 • fax 610-913-6036

standard and non-standard sizes. Featured add-ons include factory

www.artisandoorworks.com

paint finishing and decorative hardware. Offer Symphony to your customers and you’re sure to get an ovation.

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ProductNews

Upwardor Launches Wood Grain Finish Doors Upwardor debuted its polyurethane insulated “CE” certified wood-grain finish steel doors at the IDA show in Las Vegas. The collection features four colors and is available in both raised panel and ribbed design. The raised panel and ribbed sections can be cut down and is designed to reduce inventory or provide instant delivery on custom/odd size doors. The ribbed panel is also available in bulk lengths up to 24’-6”. For more information call 905-876-3667.

Watch Live Video from Anywhere In The World Napco’s new iSee Video surveillance system let’s you check in on the status of your home and/or vacation residence over the Internet, 24/7. Have peace of mind while at work or on vacation and monitor just about anything with iSee Video. Homeowners like keeping an eye on their children, pets, nannies, babysitters or cleaning services while they’re away. iSee Video can be used to help reassure homeowners that liquor or gun cabinets are secured along with their children’s safety. Place iSee Video in your garage to make sure your teenagers are not abusing their car privileges. For extra security, many households install iSee Video at all their entrances and around their yard to monitor suspicious movement.   To view a live demo, visit: http://www.napcosecurity.com. For a list of professional security dealers in your area, contact customer service at (800) 645-9445. 

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ProductNews Makitaâ&#x20AC;&#x2122;s New 18V LXT Lithium-Ion Tools Makita U.S.A., Inc., manufacturer of industrial power tools and accessories, is proud to announce the release of its new 18V LXT Lithium-Ion Hammer Driver-Drill Kit, model BHP452. The BHP452 provides the user with more versatility as it can be used as a driver-drill or a hammer-drill. Makita announced the release of its new 18V LXT Lithium-Ion Cordless Impact Driver, model BTD141. This powerful impact driver delivers more work (1,330 in. lbs. of max. torque) yet weighs just 3.4 lbs. Makita is also proud to announce the release of its new 18V LXT Lithium-Ion Cordless 3/8â&#x20AC;? Impact Wrench Kit, model BTW253. The new cordless impact wrench adds to the already extensive Makita LXT Series of over 30 models featuring the new 18V LXT Lithium-Ion Battery Technology, a breakthrough in cordless that delivers more power, less weight and better engineering. For more information, call 1-800-4-MAKITA (1-800-462-5482) or visit the www.makitatools.com.

Analog Controlled Solid State Relay Carlo Gavazzi has just released the newest addition to the SOLITRON family of solid-state relays: the RJ1P Series, a microprocessor controlled device with analog input and proportional output capabilities. The RJ1P Series is a single package solution that is capable of switching single phase 230, 480 or 600 VAC, up to 50 AAC loads with 5 different operating modes, when controlled by 0-10 VDC or 4-20 mA signals. The RJ1P Series comes with an integrated heat sink and is ready for DIN rail mounting. For more information visit www.GavazziOnline.com.

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ProductNews E NC O N EL EC TR O NI C S New Product Line

Safety Switches

O P E R AT O R S

MODEL T

industrial-duty TROLLEY OPERATOR

ENCON ENTERS THE

MODEL J

COMMERCIAL DOOR MARKET Encon has expanded its extensive inventory to include multiple Chamberlain commer-

industrial-duty JACKSHAFT OPERATOR

cial door operators. We now stock several operator types

MODEL H

including: trolley, jackshaft,

C O M M E R C I A L

D O O R

hoist and gear reduced, along with all related parts and accessories. Call

800-782-

5598 to learn more about our industrial-duty HOIST OPERATOR

exciting new product line.

MODEL APT Encon is proud to offer the

The most commonly used types are offered, including key interlock door switches, hinge-mount switches, pull wire switches, and standard limit switches with manual reset buttons. The safety switches are available in four different body sizes, including the most popular industrial styles. Ten different contact configurations are offered, more than enough to meet nearly any electrical requirement. Five different cable gland entry options are available, satisfying most popular global standards. For more information on Carlo Gavazzi call 847.465.6100, or visit www.GavazziOnline.com

Chamberlain LiftMaster line of commercial door operators. light-duty APARTMENT/HOUSE TROLLEY OPERATOR

Amarr Introduces Garage Doors with Impact Glass Amarr Garage Doors, has introduced garage doors with impact glass. Impact glass does not shatter and offers much better protection from high-wind debris damage.

800-782-5598

MORE ENCONELECTRONICS.COM

100

Carlo Gavazzi has launched a new range of mechanical safety switches capable of being used in any number of workplace safety applications. These high quality switches are constructed of durable thermoplastic or rugged zinc alloy metal, capable of withstanding the most demanding of installation environments, increasing worker safety and improving productivity.

International Door & Operator Industry™

Amarr’s impact glass garage doors meet the stringent wind load requirements for homes in Miami-Dade County, Florida. Amarr is one of only four garage door manufacturers to meet this high level of wind load impact requirements. Offering impact glass is another component of Amarr’s public awareness campaign called Red Flag Ready, a joint effort of Amarr and The Weather Channel® to prepare homeowners for high-wind conditions by installing reinforced garage doors.  For more information, please visit www.amarr.com or call 1-800-503-DOOR (3667).


Install Confidence. Our Universal Beam Sensors are UL Recognized. Works with all major brands of door openers:

Chamberlain®, Lift-Master®, Craftsman™, Overhead® (1995+), Genie™, Challenger®, Stanley®, Linear®, Moore-O-Matic® and Raynor® models (built by Chamberlain®)

Superior filtering from sunlight! Reduces inventory! Competitively priced! Quick retrofit installation! Non-polarized! WE HAVE A WIDE RANGE OF TRANSMITTERS/RECEIVERS

s s s s s

1 and 2 Button Keychain Transmitters 1, 2 and 3 Button Visor Transmitters 3 Tab Receiver Light-Commercial Receivers 110v or 12/24v Wireless Keypads

1-888-857-9066

Digi-Code is a registered trademark. All other trademarks or service marks are the trademarks or service marks of their respective owners.

e-mail: sales@digi-code.com www.digi-code.com

ProductNews Encon Electronics Announces Commercial Door Product Line Encon Electronics, a wholesale distributor in the gate and access control industry for nearly 25 years, announces the addition of Commercial Door Operators (CDO’s) to their product line. Encon has expanded its partnership with Chamberlain Professional Products and will be their primary Northern California distributor. Encon will be expanding its already extensive inventory to include multiple Chamberlain CDO’s. They will offer several operator types including trolley, jack shaft, hoist and gear-reduced door operators for applications ranging from light duty to industrial. For more information, visit www.enconelectronics.com.

Designer Doors Introduces Woodscapes™ Overhead Door Line Designer Doors announces a new line of overhead doors that makes custom looks more affordable. Woodscapes by Designer Doors is positioned between the entry level Timbercraft™ line and industry-best I-Frame™ line. With architecturally compatible entranceways, walk-through doors, shutters and gates, Designer Door is uniquely positioned as a provider of Architctural Harmony™ to the high-end residential market. Product portfolios include overhead and swing doors, walk-through doors, entranceways, gates and wood shutters that complement each other and the home's architecture.  

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Commercial Door Series

4310 Industrial Access Road Douglasville, GA 30134

DBCI’s commitment to partnership, design, quality and service is priceless. As

800.542.0501 www.dbci.com

experts in our industry, we offer the solutions to provide profitability for your business. Since 1990, DBCI has manufactured quality steel curtain roll-up doors to accommodate our customers. We help add value to your business. Utilizing the expertise of a highly experienced research and development staff, DBCI’s in-house wind certification testing facility and state-of-the-art manufacturing equipment enables us to manufacture our doors to the highest standards. Our commercial door series includes everything from the light-duty 2000 Series to the heavy-duty 2500 Series and the 5000 Windlock Series that is designed to withstand the rigid requirements of building codes in coastal markets.

DOUGLASVILLE, GA • HOUSTON, TX • CHANDLER, AZ

Integrity. Partnership. Quality.


ProductNews

Safe-Way Door Introduces Additions Safe-Way Door LLC introduces three new additions to its sandwich residential garage door product line. In addition to its newly redesigned Deluxe Plus Series Model 65 with traditional short panel and Model 66 with flush panel, Safe-Way has added ranch, stamped carriage, and intermediate panel designs to its product line. Safe-Way Door also introduced two new models to its 25-gauge pan steel residential garage door line.

Raynor Launches Prodigy Jackshaft Residential Opener Raynor recently announced the addition of Prodigy to the company’s residential opener product offering. Prodigy offers an exceptional solution for garages that don’t allow for a traditional garage door opener. The ultra-quiet, space-saving, wallmounted jackshaft opener is ideal for applications with space limitations, oversized doors or custom track configurations. Prodigy mounts easily on the wall beside the garage door and comes with a 200-watt remote light that can be positioned anywhere in the garage. In addition, the unit is provided with a premium remote control featuring rolling code security. Raynor’s Prodigy Opener also features the Smart Control Panel™ - a premium, motion-detecting wall control that displays the time and inside garage temperature, as well as important system status messages. For more information call 815-288-1431, or visit www.raynor.com.

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Both the new Model 58 and Model 59 feature the new Ranch long-style panel. Model 58 is a non-insulated product, and Model 59 is the insulated version. New color and design options has been introduced to its Regency Madera residential steel garage door line. An insulated steel door with a wood grain finish, the Regency Madera is now available in a new Oak color option in addition to its standard Rosewood color. A variety of decorated glass windows from the Gentry Series can be added with window frames that match either the Rosewood or Oak base color along with matching vinyl stop molding. New panel design options are also being introduced. New panel design options include a new Ranch long-style panel and a Medium panel design. The Medium panel provides a look that has three panels on a single door and six panels on a double door. For more information visit www.safe-waydoor.com or call 574-267-4861.

International Door & Operator Industry™


SAFER & STRONGER ROLLED EDGES Revolutionary, patented Tru-Trak™ • requires no installation changes • virtually eliminates track roll out • can interchange with current track • includes lockhole knockout on vertical track

Call Arrow Tru-Line Sales now, and ask about Tru-Trak!

1-877-ATL SALES Arrow Tru-Line, Inc. Manufacturing quality garage door components for over 30 years

2211 S. Defiance Archbold, OH 43502 419-446-2785 Fax 419-445-2068 www.arrowtruline.com


A Division of Acme Manufacturing Company, Inc.

Perforated Angle and Strut r To Orde Call: 21-1115 1-800-3

Acme Manufacturing Company, Inc. 4661 Monaco Street, Denver, CO 80216 phone 1-800-321-1115 fax 1-800-322-7002 www.acmemfgco.com

• Competitive delivered pricing on both large and small quantities • A wide range of gauges and sizes in stock at all times • Orders ship in 1 - 2 days • Shipping from Denver, CO and Vinemont, AL • Exceptional Customer Service

ProductNews Linear Upgrades Line of Dual-Purpose, Swing and Slide Gate Operators Linear LLC, an innovator in access control products and gate and door operator systems, announced the release of its upgraded SLD and SWD commercial-grade swing and slide DC gate operators. Both gate operators have been upgraded with a heavy-duty (Grade 60) gearbox, while the SWD has a torque limiter and the SLD includes a higher speed output (11 inches per second). Both units are now designed to utilize Linear’s new APeX™ gate controller, which features a streamlined design and improved diagnostics and communications. The new APeX gate controller has been designed to operate with Linear’s slide, swing, and barrier gate operators. With the APeX, installers can use a single controller for virtually any gate application, with auxiliary relays to accommodate ticket dispensers, alarms, strobes, etc. The upgraded line of swing and slide gate operators allows dealers to stock one product for residential, commercial, and multi-family gate installations. For more information visit www.linearcorp.com.

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ProductNews

GTO, Inc. Unveils New Commercial Operators GTO, Inc. has turned its attention to the AC powered commercial pad mounted, continuous duty, battery back up swing and slide gate operators. The GTO/PRO GP-SW100, for swing gates, and GTO/PRO GP-SL100 for slide gates, incorporate the most up-to-date technology available. Both operators are AC powered, and include maintenance-free brushless DC motors for years of trouble-free operation. Both operators also include a built in battery back up system for uninterrupted operation, at no added cost. GTO/PRO GP-SW100 and GTO/PRO GP-SL100 commercialduty operators are designed for commercial applications and are a great compliment to residential and estate sites. For more information visit www.gtopro.com or call (800) 543-GATE.

Stainless Steel Track

American Garage Door Supply, a manufacturer of Polycarbonate Carwash Doors, Air-Powered Openers and Stainless Steel Garage Door Hardware, announces a whole new dimension to its current 3â&#x20AC;? Stainless Steel Track offering. Clean, rust-free, stainless steel is ideal for any nasty, wet, dirty, corrosive, or brutish environment and is also an excellent addition to high end specialty door or carriage house door package. For more information call 1-800-233-1487 or visit www.carwashdoors.com.

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ProductNews Overhead Door Introduces Courtyard Collection™ 370 Series and Genie® HomePlace™ Series 470 Doors Overhead Door Corporation, a manufacturer of overhead doors and openers for residential, commercial and industrial construction applications, announced the introduction of the Courtyard Collection™ 370 series carriage house-style garage door. The 370 series introduces an additional insulation option into the Courtyard Collection™ and features the look of wood while offering energy efficiency and quiet operation. The 370 series features Thermacore® insulation, which offers solid, polyurethane insulation and a low air infiltration rating to keep out elements such as extreme wind and weather. Overhead Door Corporation, also announced the introduction of the Genie® Homeplace™ Series 470 carriage house-style garage door.  The 470 series introduces an additional insulation option into the popular Homeplace™ Series and features the look of wood while offering energy efficiency and quiet operation. The 470 series features one-of-a-kind EnergyCraft™ insulation, which offers solid, polyurethane insulation and a low air infiltration rating to keep out elements such as extreme wind and weather.   For more information visit www.overheaddoor.com.

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“EVERY CEO NEEDS A GTO (CHIEF GO-TO OFFICER). MINE IS JENNI JENKINS AT CLOPAY.” Chris Cunningham Cunningham Overhead Door Louisville, Kentucky

To get things done on the outside, you need someone working smart for you on the inside. Like Jenni. She’s more than just a voice on the other end of an 800 number. She’s my chief go-to officer at Clopay. When time is money and yesterday isn’t soon enough, she leaps into action as if her job depends solely on my success. Being a member of Clopay’s nationwide dealer network has its benefits. Being assigned a personal GTO as committed as Jenni is just one of them. Thanks, Clopay, for being a stakeholder in my business and a shareholder in my success. If you need your own GTO, call 800-526-4301 (select option 2) or view our complete product line at www.clopaydoor.com.

© Clopay Building Products Company, A Griffon Company, Inc. 2007


ProductNews Clopay® Urethane Insulation Option to Premium Series Doors

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Clopay is introducing a 2” polyurethane insulation option to its Classic™ Line Premium Series doors. The “sandwich” doors feature a layer of environmentally safe, CFC-free, polyurethane insulation foam injected between two layers of heavy gauge steel, with a thermal break, offering an R-value of 15.5. The doors will be available in short or long elegant panel and flush panel designs. Insulated windows are also an option.

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The three-layer construction helps reduce noise and minimize unsightly dents and dings, one of the main reasons why homeowners choose to replace a door before it reaches its maximum life expectancy. For more information visit www.clopay.com.

Secure Our Schools & Campuses Continental Access, has evolved into the developer of tomorrow’s school and university security solutions today. From components to complete turnkey systems, Continental utilizes its CardAccess 3000 software management system. This complete facilities management and security system has worldwide recognition for its reliability and flexibility with a proven track record of over 40 years of service. Our software provides the integration necessary to bring all of your security technologies together into one easy to use graphical interface.

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International Door & Operator Industry™

For more information, visit www.cicaccess.com or call 1-800-645-9330.


Minnesota Metals, Inc. LOW HEADROOM STARTER PERFORATED SLOTTED ANGLES

STRUTS PERFORATED PUNCHED ANGLES

W

hen it has to work the first time and every time... Look to Minnesota Metals for your overhead door structural hardware. Helping move America’s Doors for over 20 years. Minnesota Metals Inc. 14097 Highway 16 East Spring Valley, MN 55975

Fast Service, Very Competitive Pricing & Total Customer Satisfaction

Call Us Today Toll Free At: 800-658-2508 Fax: 507-346-7848

We Offer:

• Punched • Angle • Struts & More!

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Get The

ProductNews

Best. Original. Get The

Innovative doors for every budget

Blue Giant Showcases Expanded Product Lineup at IDA Expo 2008 Traditional Design Meets Modern Innovation • The beauty of old-fashioned carriage doors, with a maintenance-free exterior. • The unparalleled strength of steel for ultimate durability and long-lasting value. • More than 200 combinations to give your home an impressive, distinctive look.

Blue Giant exhibited more products in more space to more visitors than ever before at the 2008 International Door Association Expo held April 22 to 26, 2008, in Las Vegas, Nevada. Visiting industrial door distributors, dealers, and purchasers were able to see and operate a broad range of Blue Giant products including two models of door seals, hydraulic dock levelers, edge-of-dock levelers, dock lifts, and conversion kits in addition to meeting key company executives and technical experts. For more information visit www.BlueGiant.com.

Innovation in Garage Door Hardware Torque Force, a Division of Canimex Inc., is proud to introduce the hand chain tensioner. The device is designed to perfectly control hand chain movement. With that product, the hand chain is always aligned with the chain hoist. It fits every Canimex hand chain or hoist. There are three easy installation options: floor, wall or track mounting. It also comes with a protective cover for more security.

Designed to provide a lasting impression • Four unique designs perfect for the price conscience consumer. • Made from 23-gauge steel for strength and dent-resistance. • Vertical and horizontal panels achieve the traditional look of old-style carriage doors.

7255 S. Kyrene Road Tempe, AZ 85283 Toll-Free: 866-366-7636 www.steelhousedoors.com www.steelitedoor.com

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For more information visit www.canimex.com.


ProductNews FlexiForce System for Side Sliding Sectional Garage Doors FlexiForce® presented at the Expo 2008 in Las Vegas in April, a unique hardware system for side sliding residential doors, RESL. At the booth of Fehr Bros. Industries the latest FlexiForce® innovation was displayed. The market demand for this door type is increasing rapidly, world wide. FlexiForce® has developed a system that offers: a choice for manual or electrical operation, designed with standard guide track suspended on the lintel, low-sideroom built-in specifications (150mm), in components or as a complete set. For single or double doors to a maximum of 16’ x 8’. With this new hardware system we offer you the opportunity to enlarge your product range with a simple solution for side-sliding-sectional doors. For more information call 847-321-0155 or e-mail to wwahler@aol.com.

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High-Speed Hydraulic Presses for the Raised-Panel Steel Garage Door Manufacturer s(IGHEST1UALITY#ONTROLS AND#OMPONENTS s&ULL,OGIC)NTEGRATION s3UPERIORINTHE',/"!, -!2+%4 s 4ECHNICAL3UPPORT

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ProductNews WE HAVE A ONE-TRACK MIND. Springs ... it’s what we do.

Invisi-Guard™ Thru Beam Photo Eye

Miller Edge has introduced Invisi-Guard thru beam infrared detectors that include a receiver, battery powered emitter and universal mounting brackets for simplified installation. The emitting eye is battery powered eliminating the need to run wire across the opening and speeding installation time. An audible 85-decibel low battery alarm is enclosed within the receiver to notify end users when it is time to change the batteries. The two (2) AA lithium batteries have a one (1) year minimum expected life.

Ask about our Quick Ship program !

www.iowaspring.com 1.800.622.2203

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www.southernatlanticspring.com 1.800.698.0023

International Door & Operator Industry™

Invisi-Guard utilizes thru beam technology to reduce the potential of false signals found with photoelectric systems using reflective technology. Both the transmitter and receiver are housed in NEMA 4 enclosures suitable for indoor or outdoor applications. For more information call 800-220-3343.


         

  

       

   

  

        

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Woodland Creek offers the beauty of real wood overlaid on the strength of steel.

1501 Taney Street, North Kansas City, MO 64116 Toll Free: (866) 733-3900 (816) 474-3900 sales@doorlinkmfg.com www.doorlinkmfg.com


IndustryNews

Opening Doors for Troops IDA “Doors for Troops” Nominees Get New Clopay® Doors Installed Clopay Building Products is pleased to announce that two members of the United States Armed Forces recently received new Clopay garage doors installed on their homes thanks to the International Door Association member-sponsored program “Opening Doors for Troops” and the cooperation of its independent installing dealers. Frank Forner, owner of FJF Door Sales in the Detroit area, nominated Air National Guard Staff Sergeant Raymond M. Carroll of Chesterfield, Michigan for his dedicated service during the early stages of Operation Iraqi Freedom in 2003. Carroll’s wife Penelope also serves as a 1st Lieutenant in the Michigan Air National Guard.

Raymond Carrol and his wife, Penny with John Shevsky, Clopay, and Frank Forner, FJF Door Sales.

The Carroll’s badly dented and rusted existing 16’ x 7’ garage door was replaced with a Clopay Coachman® Collection three-layer 2” insulated door Model CD22 with rectangular windows. A LiftMaster #3585-7' opener was also installed. “The Carroll’s are elated with the new door and opener,” says Forner. “This is the first time ever that they have had an electric door opener in their garage. The tracks on their previous door were actually tied up to prevent them from falling down, a real safety hazard for anyone, but especially for a family with three young children.” Lt. Colonel Todd Evans of Chico, California is the second Clopay door recipient nominated in recognition of his 52-month tour in Afghanistan and Iraq as a member of the U.S. Army Rangers Special Forces. Mark Stuenkel, president of Door System Design, Inc., DBA the Door Company, installed two 9’ x 7’ Coachman Collection doors on the Evans’ home.

The Chamberlain Group Announces Scholarship Award Recipients ®

Each year, the Chamberlain Group honors students who excel both inside the classroom and within their community with the Duchossois/Chamberlain College Scholarship Awards. This year's scholarship award recipients were AnnaPaula Lopez, Charles Partridge, Joanna Smith, Eric Trine and Christine Willmott. The Duchossois/Chamberlain College Scholarship Awards recognize outstanding academic achievement by the children of employees at Duchossois Industries, Inc. and its subsidiaries including The Chamberlain Group, Inc., AMX® LLC, Brivo™ Systems, Duchossois Technology Partners, and Durasol® Systems.

Todd Evans (center) with his wife and two children along with their dog.

Cornell Iron Works, Inc. to Acquire The Cookson Company Cornell Iron Works has reached an agreement to purchase The Cookson Company, in its entirety, effective May 28. The Cookson Company is a premiere rolling door manufacturer with facilities in Phoenix, AZ and Gastonia, NC. With the continued leadership of the Cookson brothers, Cornell plans to aggressively grow both the Cornell and Cookson brands independently. While separate manufacturing, sales and distribution channels will be maintained, aligning the leadership of these two brands will create a driving force within the marketplace. Cornell expects the new agreement to result in additional positions being added at all three locations to accommodate continued growth. For more information visit www.cornelliron.com.

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IndustryNews Major Price Increases are Hitting the Garage Door Industry Related to Global Steel Crisis Steel costs continue to escalate at a very rapid and substantial pace and some types of steel have increased by more than 50% since January 1, 2008. It’s never easy to pass on or absorb an increase but it’s not nearly as difficult during prosperous economic times and when our country is experiencing domestic growth and building. Unfortunately our own national economics are not good and do not play a vital role in determining escalating material costs experienced by garage door manufacturers because they stem from a global perspective of cost, supply and demand.  These enormous cost increases get passed on to customers in the form of a surcharge or price increase.  A surcharge is used when we experience what we feel is temporary or possibly short term to adjust pricing according to abnormal spikes in the overall cost of business.  A price increase is used when the manufacturers are very confident that new costs require price adjustments as they relate to product margins.  During the last six months the global steel market has experienced unprecedented price increases related to iron ore, coke, energy, transportation and scrap.  These input costs are expected to continue to rise sharply and the cost impact is compounded due to the demand of steel that Asia and other emerging countries are consuming.  The BRIC (Brazil, Russia, India and China) countries will consume much more of the world’s steel supply than they have in past years.  They are experiencing their own compressed Industrial Revolutionary period.  To make things worse the weak U.S. currency has lead to less imports being available because foreign mills are selling their steel to other countries at a more favorable currency exchange rate.  Manufacturers are hoping that “price ceiling” will be reached soon. It is very likely that the high prices may be here to stay unless the mills get some input cost relief and the global demand is less than anticipated.  At the same time manufacturers are cautious because anything could happen at any time to put pressure back on an already tight supply market such as the earthquake China has suffered on May 12th. The bottom line is that manufacturers, their suppliers and the garage door dealer communities don’t have much choice but to absorb these increases. It is extremely important that the builders, architects and homeowners, understand the dynamics of the situation as this will ultimately result in them having to bear the impact of these cost increases. Submitted by Earl Rivard, V.P. Marketing, First United Door Technologies, www.firstudt.com.

First United Door Technologies Recognized by Arizona Business Magazine First United Door Technologies has been named the number three Manufacturing Company (Non-electronic) in the state. Ranking Arizona’s “The Best of Arizona Business 2008” is the outcome of the largest business opinion poll in Arizona and identifies more than 200 different business and leisure categories based on quality of product, service, and customer satisfaction. Arizona Business Magazine publishes the ranking yearly, with polling from the previous year. For more information visit www.firstudt.com.

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IndustryNews Wayne-Dalton Lends a Hand and Donates Garage Door to Ranch in Need The Idaho Youth Ranch can continue helping and serving its community with thanks to Wayne-Dalton, The Today Show and a host of other generous sponsors and volunteers. The Today Show’s Al Roker hit the road April 14, 2008, to lend a hand to organizations nationwide in need. For the seventh year in a row, Roker traveled the country for the show and the “Lend a Hand” program with a large truck filled with goods and supplies for charities. ........................................................................The 9100 garage door offers safety, beauty and durability, and is backed by a lifetime limited warranty for years of worry-free dependability. “We were pleased to provide our garage door and services to such deserving people,” said Dave Osso, Wayne-Dalton channel marketing manager. The Idaho Youth Ranch provides troubled children and families a bridge to a valued, responsible and productive future. The ranch is a 56-bed, 24-hour supervised, long-term treatment program for boys ages 12-18 and girls13-18. The campus is located on a large ranch in southeast Idaho. For more information on Today and “Lend a Hand” visit www.thetodayshow.com. To find out more about Wayne-Dalton 9100 garage door visit www.wayne-dalton.com.

Janus International Announces New Rolling Steel Division

Janus International has announced the addition of a new line of rolling steel doors to the commercial and industrial markets. The Rolling Steel Division, occupying a brand new 252,000 sq. ft. facility, will manufacture a full line of slat doors, including medium-duty service doors, full-duty service doors, insulated doors, fire doors, fire shutters and counter shutters. Manufacturing is currently centralized in the Temple, GA, headquarters, with expansion plans to follow in the Texas and Arizona locations. For more information visit www.janusintl.com.

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Call for details on the complete collection of The Doors of Delden 800-821-3708 Delden Garage Doors offers engineered quality while providing options including different colors, textures, design details, heavy duty hardware and track accessories. Various requirements for job site conditions demand a full array of product choices. Quality construction completes the expectation for the perfect door for the special order.

Serving the Heartland Since 1964

GARAGE DOORS “Experience the Quality”

3530 NE Kimball Dr. | Kansas City, MO 64161 | Phone 816-413-1600 | Fax 816-413-1699 | www.DeldenMfg.com

IndustryNews Memphis-based Door and Security Company Places In National Construction Industry Top 100 Dillard Door & Security, Inc. hit another major milestone entering the top 100 specialty contracting companies in the Southeast. The Memphis-based door and security systems business was included for the first time in South Central Construction Magazine’s list of the Top 100 Specialty Contractors in the South Central United States. The fivestate South Central region’s Top 100 specialty contractors had more than $2.5 billion in regional revenue, or about $500 million more than in 2006, according to data compiled by South Central Construction magazine. In the magazine’s Top 100 Specialty Contractors list, specialty contractors with a permanent office in Alabama, Arkansas, Louisiana, Mississippi or Tennessee were considered. In addition to ranking 76th in the Top 100 for the region, Dillard ranked 10th in the state of Tennessee. The diversified industrial door and security systems company has progressed in recent years from a commercial and industrial door business with a focused line of offerings into an expanded one which has added camera and alarm systems, biometric access controls and sensing devices. For more information visit www.dillarddoor.com

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Hörmann Gadco Opens Nashville Distribution Center Hörmann Gadco is moving its regional distribution operations to a newer, larger, more central facility in Nashville TN. This replaces the company’s current distribution operation in Bowling Green, KY. The new distribution center is 30% larger than the one in Bowling Green. Multiple dock doors not only speed shipping and receiving, they also provide quick turnaround times for customer pickups. The move was completed at the end of June. For more information, please visit www. hoermann-gadco.com


IndustryNews Chamberlain® Participates In Oprah’s “Big Give” When Oprah Winfrey surprised local Chicagoan Trey Gonzalez with $10,000 of her own money during her March 10, 2008 show and challenged him to turn it into "something bigger" within five days, The Chamberlain Group, which is headquartered near downtown Chicago, quickly caught wind of Gonzalez's charge and joined in the fundraising frenzy. The Chamberlain Group generously donated $5,000 in cash and offered to donate product to assist Gonzalez in what became a massive, Chicago-fueled fundraising effort for his chosen charity, the Interfaith House of Chicago. The results of all of Trey's efforts recently aired during the April 21 Oprah show. The Interfaith House, established in 1994, provides essential services to homeless men and women in recovery from illness or injury. The board, staff and volunteers at Interfaith House gives those who are ill or injured, with no home, no income and certainly no continuity of heath care a chance for survival and a fresh start. On the fifth and final day, Chamberlain's Paul Accardo, advertising and public relations manager, attended to present the check at the "Big Give" results event at the Interfaith House. Gonzalez, his friends and camera crews witnessed the unveiling of the final, immense donation, which turned the initial $10,000 amount into more than $458,000. For more information on the Interfaith House and how you can make a donation or volunteer your time, log on to www.interfaithouse.org, call (773) 533-6013 or e-mail help@interfaithhouse.org. For more information visit www.chamberlain.com.

Hörmann Gadco Joins U.S. Green Building Council Hörmann Gadco is proud to announce that it has become a member of the U.S. Green Building Council, the “LEED” certification body. As a manufacturer, Hörmann Gadco has long sought to reduce its environmental impact with highly efficient, energysaving production methods and powder coatings that release no toxins. The company also sets aside natural spaces to compensate for acreage of new facilities, and rigorously recycles metal, paper, plastics, oils, and even delivery pallets. For more information on Hörmann Gadco visit www.hoermanngadco.com.

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IndustryNews

40 FEET HIGH, our tallest door so far

TM

Our Lift System is designed for high frequency operation, extremely high moisture environments and configurations involving extremely high and/or wide doors. It is designed to last the life of your building. Ask about the new SUPER DUTY series.

Paris Incentive Trip Martin Door Manufacturing recently hosted a dealer incentive trip to Paris for a group of 99 people. Here the group is shown in front of the Eiffel Tower. Martin Door has been hosting its dealers to incentive trips on a yearly basis since 1996.

Don’t Mess With Dave Martin A pickpocket learned a lesson the hard way. Don’t mess with Dave Martin. Martin, 78, thwarted a pickpocket in the metro subway of Paris, during a recent Martin Door-sponsored, dealer incentive trip for Martin’s 50 top U.S. and international dealers in late April and early May. The French-speaking pickpocket was much younger and larger than Martin, but the Martin Door chairman, when he felt the wallet leave his front pocket, immediately locked his arms around the man from behind and held him tight. Martin could see his wallet still in the man’s hand and demanded that he give it back. The man turned, seeing Mr. Martin’s white hair and determination, and quickly left with a smile on his face. Ironically Dave Martin had surgery on both wrists for carpel tunnel, less than three weeks before the incident.

HANOVER DOORS LIFT SYSTEMS

TM

105 Commerce Drive, Steinbach, Manitoba, Canada R5G 1W6

1-800-667-3667

www.hanoverdoors.com email: info@hanoverdoors.com

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Martin said his reaction was fueled by pure adrenaline that allowed him

Martin Door Chairman Dave Martin and his wife, Virginia, pose in front of Notre Dame in Paris. to put his arms around the robber and squeeze, until he got his wallet back. He said it was particularly frustrating to see his wallet in the man’s hand after he seized him.


IndustryNews Wayne-Dalton Announces New Distribution Centers

Workshop Offered at the International Door Association Exposition

Wayne-Dalton is pleased to announce strategic developments for new distribution centers in Illinois and Oklahoma.

Encon Electronicsâ&#x20AC;&#x2122; Training Director, Tim Nordstrom, provided a Gate Operator Installer Crash Course workshop during the recent International Door Association Exposition in Las Vegas, Nevada. Over 80 attendees participated in the informative workshops. Nordstrom, an industry veteran and experienced gate and access control technician, presented a detailed overview of the UL325 standard.

Wayne-Dalton of Tinley Park, Illinois, opened in February 2008 and is managed by Brian Vanderway. Vanderway has been with Wayne-Dalton for two years and formerly managed Wayne-Dalton of Chicago.

Tim Nordstrom Additional lecturers included former DASMA president and Marketing Director, Rick Sedivy, DoorKing Access Systems, Inglewood, CA and Buck Buchanan, President, B&B Controls, Shrewsbury, PA. Sedivy outlined ASTM F220, stressing size requirements and gate design. For more information on any of these topics, please contact Tim Nordstrom, Encon Electronics Hayward, CA, toll free at 800-782-5598 or visit www.enconelectronics.com.

Ryan Hoffmann has replaced Vanderway as branch manager of Wayne-Dalton of Chicago, which is located in Lombard, Illinois. Hoffmann has been with WayneDalton for nearly two years as warehouse supervisor at the Lombard location. In addition, Wayne-Dalton of Oklahoma City opened its doors to the public in March 2008. The facility is managed by Bryan Gay. For more information, visit www.wayne-dalton.com

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If your business has more than a few vehicles, you have a fleet. Managing your fleet is taking you away from what you do best – managing your business. Enterprise Fleet Management provides IDA members cost-effective and comprehensive fleet management solutions in the areas of: vehicle acquisition, maintenance management, insurance programs, vehicle disposal, fuel programs, license and title renewals, and monthly reporting. If your business has between 15 and 125 vehicles, call Enterprise Fleet Management today to find out how you can start improving your cash flow. Visit their web site at www.enterprise.com/fleets or call toll free at 877-23-FLEET (877-233-5338) for details regarding individual member savings.

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GARAGE DOOR DISPLAY • Displays 7 Garage Doors in a 4’ Wide Space • Innovative Design Allows Doors to Easily Roll In and Out of Self–Contained Metal Unit • Holds up to 2" Thick Garage Doors • Displays 8’ Wide X 7’ High Garage Doors • Overall Display Dimensions: 48" Wide X 100" Deep X 94 1⁄2" High • Takes up Less Space and Costs Less than other Garage Door Displays that Hold Fewer Doors • Standard Display Color: Powder-Coated in a Black Finish

For more info on our extensive product line-up call 905-886-1066 or visit www.emidisplays.com


IndustryNews Multi Sales Opens Another "One Stop Shop" The new branch is fully stocked and Inland Empire customers can expect the same great service and pricing on garage door and gate operators, access control products, CHI sectional garage doors, torsion springs and a complete line of parts for most major brands.

Alex De León

The Inland Empire branch is located at 9155 Archibald Avenue, Suite 602, Rancho Cucamonga 91730 in the Scheu Business Center. Hours of operation are 7 a.m. to 5 p.m. Monday through Friday. Patrick McHatton will be the branch manager for this new location in the Inland Empire. Alex De León will be working with Patrick to deliver excellent customer service and tech support at this new branch for Multi Sales.

Patrick McHatton

Green Home Building Market Expected to Double by 2012 McGraw-Hill Construction, a part of The McGraw-Hill Companies, presented the findings of its latest market research investigating “green” home building, focusing on changes in green building activity between 2001 and 2007; the impact of the down market on green home building; opinions and preferences of builders for green materials and processes; and triggers and obstacles affecting green building expansion. The major findings of the survey, which is co-sponsored by the National Association of Home Builders (NAHB), include: • The residential green building market is expected to be worth $12 billion to $20 billion (6% to 10% of the market) this year. • In five years (2012), the market is expected to double to 12% to 20% market share, or $40 billion to $70 billion. • 40% of builders think green building helps them market their homes in a down market. • Quality has emerged in this down market as the most important reason for building green. Previously, builders were motivated by energy cost savings of green homes and doing the right thing, which still came in #2 this year. This is likely due to green home marketing and how it improves quality of life. For more information on NAHB, please visit www.nahb. org. The results presented at the NAHB Green Building Conference will be incorporated into a new issue of the McGraw-Hill Construction SmartMarket Report series, available late June at www.analyticsstore.construction.com.

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IndustryNews Gto, Inc. Opens The Way To Historic Stetson Mansion Historic Stetson Mansion, located in DeLand, Fla., has chosen a GTO/PRO 3000XL to open the way to its home that is listed in the National Register of Historic Places. Designed by noted architect George T. Pearson in 1886, the mansion has been going through an extensive adaptive restoration. The home, school house and gardens are being updated as if John B. Stetson still inhabited his winter home and wanted it upgraded with the finest modern accessories and conveniences. The GTO/PRO 3000XL system supports gates up to 650 lbs. and up to 16-feet long per leaf. The system includes a 12 Volt battery that provides back-up during any power outage and an optional activation alarm. Its true soft/start-soft/stop system reduces mechanical stress on operator and gate and, like all GTO/PRO products, it is UL325 certified and listed. The Wireless Intercom/Keypad system consists of an indoor base unit and an outdoor stand alone intercom

and keypad. Up to 25 entry codes can be programmed into the keypad. The Wireless Intercom/Keypad allows visitors to “call” the indoor base station, allowing those inside the Mansion to select whom to grant access to the property. For more information about GTO/PRO, go to www.gtopro. com or call GTO, Inc at (800) 543-GATE. For more information about the Mansion go to www.stetsonmansion.com.

The Benchmark of Exceptional Quality

PORVENE DOORS>> NOTHING VENTURED – NOTHING GAINED.

The affordable VentureGPS™ vehicle tracking system will greatly improve your company’s bottom line.

ORIGINAL SHEET DOOR model 200 ROLLING COMMERCIAL SLAT DOOR model 300 STEEL SERVICE DOOR model 400 QUIET GLIDE GRILLE DOOR model 500 INSULATED SLAT DOOR model 600 www.PORVENEDOORS.COM Southern California: 14241 Grant Street / Moreno Valley, CA 92553 T (877) 906-3999 / F (877) 343-6677 Distribution Center: 4119 South Market Court / Sacramento, CA 95834

· Improve productivity and control costs · Curb unauthorized trips, idling, save fuel · Instant data reports including driver’s speed, travel time, miles driven, routes taken and time spent at a location We’ve been serving the garage door industry for 30 years. Let us show you how a GPS system will work for you.

800-7-DOMINO • dominoengineering.com

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I t ’s C O L D o u t s i d e !

FOLD & GO FROM JOB TO JOB Makes the Movin’ Easy!

Warm up your customers and your PROFITS!

MODEL 6515

• Platform forks and base quickly and easily fold for compact storage or transport • Lightweight design lets one person lift loads up to 650 lbs as high as 15 feet • Two-handle Vermette time-tested all needle bearing winch • 5" casters and 10" wheels

Energy Efficient Expanded Polystyrene (EPS)

Developers of the HI-JACK and other innovative portable material lifts

High-Impact Polystyrene (HIPS) Laminate Kerfing for Quick & Easy Installation Strategic Distribution Points

800-241-3634 www.cellofoam.com

VERMETTE MACHINE COMPANY, INC.

No. 7-143rd Street, Hammond, IN 46327-1395 Fax: 219-931-8652 • Web: www.vermettlifts.com

THE STANDARD OF THE INDUSTRY SINCE 1947

Call Toll Free 800-348-6454

Tancil A.Horne Charity Award Applications Being Accepted for the 2009 Nashville Expo One of the highlights of each Expo is the presentation of the IDA Tancil Horne Charity Award. Awards have been presented to such groups as: Las Vegas Rescue Mission, Any Baby Can, National Camps for Blind Children, military personnel and various domestic abuse centers. The Exposition Committee is seeking your recommendation for the 2009 Award recipient. The award will be presented to a worthy organization in the eastern sector of North America.

Send the organization name, area code/phone number, address, city, state, zip code along with a statement of why you are recommending the organization to: Roe Long-Wagner via email: roelong@longmgt.com or via regular mail to: Expo Charity 2009, P.O. Box 246, West Milton, Ohio. Deadline is January 20th, 2009.

Past Tancil A. Horne Charity Award Winners 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997

Loaves and Fishes, Nashville, TN Helping Hand of Little Rock, Little Rock, AR Bethany House and BOYS Hope, Cincinnati, OH Metropolitan Battered Women, Inc New Orleans, LA Nashville Home for Abused Children, Nashville, TN The Spring, Housing Abused Women, Tampa, FL The Domestic Crisis Center, Las Vegas, NV Child Abuse Center, Children’s Hospital /St Paul, Minneapolis, MN Oklahoma City Relief Fund, New Orleans, LA Lend a Hand, Boulder City and Reach Out, Las Vegas, NV Kids on the Block, Nashville, TN

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

Taller San Jose House, Anaheim, CA Free the Children, Toronto, Canada Las Vegas Rescue Mission, Las Vegas, NV Atlantic City YouthBuild, Atlantic City, NJ High Hopes, Nashville, TN Any Baby Can, San Antonio, TX National Camps for Blind Children, Gridley, CA A Brighter Day, St Petersburg, FL National Camps for Blind Children, Gridley, CA Rett Syndrome Association UK Friends of Rancho De Niños, Albuquerque, NM/Casa Hogar, Empalme, Mexico

Tancil A. Horne Charity Award – Presented to a non-profit charitable organization that represents the philanthropic and community service traits of the association

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IndustryNews Bill McCoy, Elte Seminar 2008

Top Dealers Honored for Excellence at Clopay® Leadership Conference Clopay celebrated its 20th Leadership Conference with 125 of its top Master and Authorized dealers at the Ritz Carlton Cancun May 4 – 7, 2008. The trip included several business seminars led by industry experts and dealers on topics relevant to today’s market. Diana Oreck, Vice President of the Global Learning and Leadership Center at The Ritz-Carlton Hotel Company, gave the keynote presentation on delivering legendary customer service. Leisure time was spent enjoying golf, a water jungle safari, catamaran sailing, the spa, and personal cooking sessions at the Ritz Culinary Center.    Clopay’s 2009 Leadership Conference will take place at the awardwinning Greenbrier resort located in White Sulphur Springs, West Virginia a National Historic landmark.

Northwest Door Receives 2008 Washington State Recycler of the Year The Washington State Recycling Association presented their 2008 Recycler of the Year Awards at a gala banquet in Pasco, Washington. Northwest Door of Tacoma, Washington which specializes in producing high quality, high value residential and commercial doors and equipment, was recognized for its continuing commitment to recycling and sustainable practices as a business generator. As a result of instituting a comprehensive recycling program in April 2007, each year Northwest Door diverts over 1,200 tons of materials from the landfill by recycling over 85% of their solid waste including steel, tin, wood, plastics, paper, cardboard, cans, bottles and plastic insulation foam. A direct economic benefit has been a reduction in their garbage bill of 70% or $70,000. The award was accepted by Scott DeWitt, Vice President of Manufacturing, Northwest Door, Inc., Tacoma, WA, (800) 522-2264, www.nwdusa.com.

Encon Chamberlain Seminar Gate operator and access control distributor, Encon Electronics collaborated with The Chamberlain Corporation for a two-day technical seminar on April 15-16 at Encon’s training facility in Hayward, California. Chamberlain’s Regional Seminar Trainer, Bill McCoy, presented in-depth technical training on Chamberlain’s latest telephone entry systems to a large group of experienced Encon dealers and Encon technical sales representatives. McCoy provided a detailed overview of the EL2000 and EL25 telephone entry systems as well as the EL2000 controller and Chamberlain’s Versa XS software. He covered common installation issues, telephone line basics, functional testing and troubleshooting. He dedicated the majority of the seminar to the Versa XS Software. Attendees were given step by step instructions on how to utilize the software and several programming tips. For more information on Chamberlain telephone entry systems, visit www.enconelectronics.com for Encon’s latest product and seminar information.

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Literature/WebNews

Wayne-Dalton Extends Customer Purchase Tools Wayne-Dalton is pleased to introduce allnew commercial sectional and rolling door literature to help commercial dealers and their sales teams with their marketing and sales efforts. The vibrant literature showcases all new color schemes, photography and relevant information necessary to help building owners, architects, general contractors, maintenance supervisors, and other relevant customers with their purchasing or specification process for sectional and rolling doors. The offering includes brochures for each specific model, as well as two overview brochures for the sectional and rolling product lines, respectively. For more information, visit www.wayne-dalton.com.

Summit Door, Inc. Presents the New Design Guide for 2008 Summit Door, Inc., a manufacturer in distinguished wood garage doors is excited to present the New Design Guide for 2008. The Design Guide was created after comprehensive research with a variety of garage door dealers throughout the country. Summit Door, Inc. takes the Design Guide to a higher level by incorporating the six standard flush door collections, panel configurations and a variety of pictures. A complete overview of both flush and panel doors with detail specifications and cross-section drawings are also included. For more information visit www.SummitDoorInc.com/ learn or call toll free (888) SMT-DOOR (768-3667).

Re-Source Industries Introduces New Retail Literature Re-Source Industries announces the availability of FREE retail literature and has added multiple new items to its best-selling Traditional Carriage House Hardware line recently. These new items and all of Re-Source’s other Carriage House Hardware is now featured in new retail literature just perfect for dealer use at the retail level. Full color detailed images of all hardware items are included, printed without prices so dealers can show all the up-sell offerings in one easy location. Retail literature is shrink wrapped in packs of 10, and is available by calling our toll-free order line, or ordering through our website. For more information visit www.re-sourceind.com, or call toll-free, 1-866-316-7337.

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International Door & Operator Industry™


If you’ve ever wondered... • How much money are your peers earning? • Are you spending too much on marketing? • How does your staff’s salaries compare to others? • Why do some companies earn a greater net profit than you? • What is the typical net profit that companies like yours earn? • What do the most successful companies do differently?

Then get ready to participate in the upcoming Door Dealer Financial Achievement Critique, a unique survey of your industry. If you want to increase productivity, operational efficiency, and learn how to increase profits – just like many of your peers are doing – go to the DDFAC website and complete your survey today! For IDA members only.

www.doors.org/ddfac

New and improved! Easi Easier ier to use!


Literature/WebNews

Discover “The Beauty of Quality” in the Garaga Product Line Garaga just launched a new microsite that will help consumers understand the quality of the Garaga product line: www. beautyofquality.com. Using 3D technology, which provides a more vibrant and dynamic visual explanation, the visitor can evaluate the six important features of the Garaga residential product line. The Beauty Of Quality™ represents the combination of crisp aesthetics and solid construction. A long life quality! In addition, Garaga also launches its new concept, 100 % Garaga, that will ensure customers they are getting a complete authentic Garaga garage door system. Garaga's microsite “The Beauty Of Quality™” is the perfect complement to the Garaga “Design Center” that let's consumers create their own garage door. For more information please go to www.thebeautyofquality.com.

Pentalift Releases New Catalog Pentalift Equipment Company, a manufacturer of Loading Dock Equipment solutions, releases their new Dock Seal and Shelter Catalog. The products featured in this catalog are one of the most extensive ranges of foam, rigid, flexible, and air supported seals and shelters available by a single source. For additional information contact Pentalift at 519-763-3625 or visit www.pentalift.com.

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International Door & Operator Industry™


competitive quality fast

: DOCK SAFET Y : E N E R GY E F F I C I E N T : I N C R EA S E P R O D U C TIVIT Y : CUSTOM DESIGN : R E TA I L & I N D U S T R I A L

For over 22 years, Perma Tech Inc. has been manufacturing and supplying top-of-the-line loading dock seals and shelters, metal hoods, impact traffic doors and pour-inplace pit forms for all types of dock levelers. To complement our line of dock equipment we now stock mechanical and hydraulic dock levelers, truck restraints and conversion kits —all delivered fast and with attention to detail.

Call us today at 800-362-7325, and see

how Perma Tech can fill all your loading dock needs. Dealer inquiries are always welcome.

YOUR ONE SOURCE FOR ALL YOUR LOADING DOCK NEEDS.

I

I

363 HAMBURG ST., BUFFALO, NY 14204 716-854-0707 800-DOC-SEAL (362-7325) WWW.PERMATECHINC.C OM

The Quality Choice

In Door Operator Motors

Residential • Commercial • Industrial • Gates

531 N. Fourth Street • Tipp City, Ohio 45371 531 N. Fourth Street• Fax • Tipp City, Ohio 45371 937-667-2431 937-667-5030 937-667-2431 • Faxwww.aosmithmotors.com 937-667-5030 • www.aosmithmotors.com

139


See Why Ultimate Products Blows The Doors Off The Competition

ILLUMINATOR Polycarbonate Full Vision Glider Doors  t Aluminum track with air-powered operator pre-assembled with direct drive  t Triple wall polycarbonate sections  t Takes up only 5.5â&#x20AC;? inside building, and only needs 8.5â&#x20AC;? above door opening  t No hinges, rollers, shaft bearings or springs  t No counterweights or shaft brackets  t Two clear sections per door

Ultimate Air Powered Operator: 1FSNBOFOUMZ MVCSJDBUFE PJMGSFFTZTUFN PQFSBUFTBOZEPPSCFUUFS  GBTUFSBOETBGFS

,FFQZPVSDBSXBTIPQFO XJUI6MUJNBUF1SPEVDUT

ILLUMINATOR Polycarbonate Full Vision Overhead Doors The clear choice for a highperformance, low-maintenance overhead car wash door! Rust-Proof Hardware: 6MUJNBUFSPMMFST  IJOHFTBOE CFBSJOHTXJMMOPU SVTUPSGSFF[F Counterweight Belt System: ,FWMBSSFJOGPSDFE QPMZNFSCFMU XJMMOPUSVTU BOEJTWJSUVBMMZ JOEFTUSVDUJCMF UltraBelt System: t&BTZUPJOTUBMM t3FQMBDFTEPPS drum t5IFTPMVUJPOUP DBCMFKVNQJOH

ELECTRAFLEX Puncture-Resistant Vinyl Roll-Up Doors  t Automatic reset and breakaway design!  t Rust-proof tracks ensure smooth, quiet operation  t Fast and easy installation  t Uses 110V tube motor that is protected from harsh environment  t Available in a wide range of colors  t Includes control box and electric eyes

Operator Control Boxes: /&."SBUFECPYBOE CVUUPOTXJUIXBUFSQSPPG  QPMZDBSCPOBUF IJOHFE FODMPTVSF

(800) 542-7221 www.ultimate-products.com


For Sale, Position Wanted, Help Wanted Classified Rates, magazine and website: Positions Wanted, Positions Available, and miscellaneous For Sale ads (maximum 50 words): IDA members $80.00, non-members $105.00 per issue. Payment to be submitted with ad copy. Advertisements will be placed in the classified section of ID&OI and also on the www.doors.org website. No prices or references to specific hourly wages, annual salary or benefits allowed. Not to be used for product advertising. ID&OI magazine and www.doors. org reserves the right to refuse any classified advertisement it deems inappropriate. WANTED: EXPERIENCED GARAGE DOOR PEOPLE Managers, installers, service techs, salesmen. If you have door experience and want to be in Florida, call Rich Buonpane. (800) 850-3667, Omega Door. Mechanical Engineer – One of the Industries Premier Manufacturers is seeking a Mechanical Engineer with experience in Rolling Steel and Sectional Doors. Compensation package based on experience. Send resume and salary history to: Human Resources, C.H.I. Overhead Doors, P.O. Box 260, Arthur, IL 61911 or fax 217-543-4463. DH PACE COMPANY: “Serious about Business & Serious about Your Career!” - In 8 cities with sales exceeding $150MM. Overhead door industry opportunities for experienced Operations Managers, Commercial Sales and Field Installation. Will consider relocation assistance; good benefits pkg.! Submit resume: srrecruiter@dhpace.com, fax 816-480-2682, or call 866-265-9977. Background check/drug screen required. EOE.

Classifieds

Wanted Installers, TEchs and Sales personnelFt. Lauderdale, Florida. Hiring experienced commercial installers, techs and sales people.  Broten Garage Door Sales, IDEA Accredited, in business over 50 years.  Excellent salary and benefits.  Come join our team and share our success. 800-683-2768 or email ernie@broten.com Wanted Regional Manager - Large US Based garage hardware manufacturer/ importer seeking West Coast Regional Sales Manager: with partner/industry expansion experience. Dedicated to increasing new business and development of Dealer/ Distributor requests. Candidate will evaluate and manage regionalized sales activities and initiate solutions. Minimum 2 years Door Industry & Regional Sales Management experience.   Offering a very competitive compensation package. Reply in confidence to IDOI Ref 08-1 PO Box 246, West Milton, OH 45383 INDEPENDENT MANUFACTURER’S REPRESENTATIVE - Thermostop Inc., www.thermostop.com, a manufacturer of industrial sectional doors, cold storage doors and impactable doors, seeks the services of independent manufacturer’s representatives. Excellent commission schedule and exclusive territories available. Please fax or e-mail your company profile to Thermostop Inc., Attn: Loc at 450-678-7765 or e-mail lochuynh@ thermostop.com. Representatives Wanted - Manufacturers of high-speed fabric roll up doors seek representatives to expand sales across North America.   We have enjoyed double-digit growth over the last four years and need to expand the sales organization to continue our success.  Excellent commission with exclusive territories available. Respond in confidence to: doorreps@yahoo.com

TERRITORY/REGIONAL SALES MANAGERS - Artisan Custom Doorworks, a leading provider of high-end carriage doors, is seeking field sales personnel for Boston, Chicago and the Southeast. Qualified individuals should possess a thorough knowledge of developing and managing a Door Dealer Network. Experience generating pull-through sales via architects and builders a plus. Compensation for these positions includes a base salary, commission, and bonus. To apply, forward a cover letter and resume to: Artisan Custom Doorworks, General Manager, 975 Hemlock Road Morgantown, PA 19543, or Email: johnv@artisandoorworks.com. EXPERIENCED FLORIDA DISTRIBUTOR looking for Commercial door installers. Contact: Randy Barker at 800-700-0886. manufacturer’s representatives agency : Thermostop Inc., www.thermostop.com, a manufacturer of industrial sectional doors and cold storage doors, seeks the services of manufacturer’s representatives agency. Excellent commision schedule and exclusive territories available. Please fax or e-mail your resumé to Thermostop Inc., Attn: Loc at 450-678-7765 or e-mail lochuynh@ thermostop.com.  OVERHEAD DOOR INDUSTRY SALES PROFESSIONALLooking for a position with an overhead door manufacturer or operator manufacturer. I have 19 years experience selling residential garage doors and operators in the Western States. Email at mwg5555@verizon.net. SERVICE TRUCKS - Various years - Ford F-150 service trucks for sale! Equipped with complete utility bed/bins, full length rack, automatic transmission. Good condition. Clean title. Call Roman for details at (661) 397-2744.

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Service Automation, Inc.

D.H. Pace Company, Inc. • Privately Owned Over 80 years of success • Sales exceeding $150MM Committed to continued growth, stability and excellence for all employees and customers. Experienced OVERHEAD DOOR INDUSTRY Professionals for operations, commercial sales and commercial field installation are at the top of our list for hiring in existing markets and new markets. Current operations include: • Phoenix, AZ • Las Vegas, NV • Denver, CO • Wichita, KS • Kansas City, MO • Springfield, MO • St. Louis, MO • Atlanta, GA DH Pace Company offers a complete range of door and door-related products and services, including: • Commercial / residential overhead doors • Loading dock equipment • High speed / industrial doors • Automatic pedestrian doors • Commercial entry doors • Integrated security systems We invite applicants with a minimum of three years work history and experience in the overhead door industry to submit resumes. We offer excellent compensation and a full benefits package. EOE

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141


IDAAFFILIATES AGDS

The Association of Garage Door Specialists PO Box 560 South Preston, Lancashire England PR5 6FF Email: julie@garagedoorslancs.co.uk Web: www.agds.co.uk Chairperson: Julie Chester Phone: +44-177-233-4828

From the AGDS The AGDS has valuable and exciting programs planned for 2007. For complete information contact Roy Chamberlain.

Agda

Australian Garage Door Association PO Box 519 Baulkham Hills, NSW 1755 Australia Phone: 011-61-2-9686-1308 Fax: 011-61-2-9686-1360 Email: agda@telstra.com President: Ben Lumbers Secretary: Dennis Hill

For information regarding the Australian Door Association, contact: Dennis Hill.

CDI

Canadian Door Institute 2175 Sheppard Ave E, Ste 310 Toronto ON M2J 1W8 Canada Phone: 905-814-9260 Email: ken_titan@rogers.com Web: www.cdi-door.com President: Ken Garbutt Administrator: Lydia Coy

Complete details are available on the CDI website: www.cdi-door.com.

CODA

California Operator & Door Association 6496 Marindustry Dr STE A San Diego CA 92121 Phone: 714-502-9300 Email: information@codaonline.org Web: www.codaonline.org President: Byron Burland Email: bburland@safensecure.net Admin: Corliss Rose

If you are located in California and not yet a CODA and IDA member, you can join both organizations for $300 (an incredible $150 savings). This applies to NEW members of both the IDA and CODA only.

CSDDA

Central States Door Dealer Association PO Box 4386 Naperville, IL 60567 Phone: 573-471-8918 Web: www.csdda.com President: David Ziegenhorn Email: gdcs@sbmu.net

All meeting dates for the chapters will be the 2nd Tuesday of every month. • July 2008 - Off • August 2008 - Off (for now) • Sept. 2008 - St. Louis • Oct 2008 - Central IL • Nov 2008 - Northern IL • Dec 2008 - Off

142

International Door & Operator Industry™


IDAAFFILIATES GDAA

The Garage Door Association of Arizona 641 W Hackberry Dr Chandler AZ 85248 President: Flossie Phone: 480-782-5547 Email: flossiem@cox.net

IGDOA

Indiana Garage Door & Operator Association 515 W Old South St Bargersville IN 46106-7200 President: Darrell Munchel Phone: 317-422-5225 Email: doorsa1@aol.com

For IGDOA information, contact Ann Fuller.

MIDODA

Michigan Door & Operator Dealers Association 7611 Highland Rd Waterford MI 48327 Web: www.midoda.com Email: MIDODA@midoda.com President: Allan Asp Phone: 248-666-9777

For information regarding future MIDODA meetings, just contact Allan Asp.

NEDA

Northeast Door Association 528 Stoney Brook Dr Bridgewater, NJ 08807 President: Bob McManus Phone: 908-464-1440 Email: bob@doorboy.com Secretary: Maria McManus Email: mariamcmanus@aol.com

For information regarding future NEGDOA meetings and activities, contact Bob McManus.

NWDOA

Northwest Door & Operator Assoc. PO Box 33303 Portland, OR 97292 Phone: 503-961-8889 Web: www.nwdoors.org Email: info@nwdoors.org President: Jim Anderson Executive Secretary: Kristal Mathis

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IDA Leadership Directory Board of Directors Mark Stuenkel, President Door System Design, Inc. dba The Door Co. P.O. Box 3313 Chico CA 95927-3313 (530) 895-3422 FAX: (530) 345-3242 marks@thedoorco.net Jim Lett, Past President ABE Doors & Windows 6776 Hamilton Blvd Allentown PA 18106-8905 (610) 398-2430 FAX: (610) 398-7334 Jim@ABEDoors.com

144

Bill Gibson, Director Overhead Door of Lexington 181 Trade St Lexington, KY 40511-2608 (859) 254-6606 FAX: (859) 254-6608 bgibson@odclex.com Lorraine Giles, Director Door Service, Inc. 508 SE 10th St Grand Rapids MN 55744-3921 (218) 326-0518 FAX: (218) 326-8306 roverlgg@uslink.net

Robert Hammersley, President Elect Crawford Door Systems 201 Old Dairy Rd Wilmington NC 28405 (910) 791-4389 Fax: (910) 392-3854 bob@crawforddoorsystems.com

Lance Little, Director Security Garage Door, Inc dba ‘The Overhead Door Co.’ of the L A Basin 1630-A W 11th St Upland, CA 91786 (909) 981-3300 FAX: (909) 985-4759 lancel@securitygaragedoor.com

Cathy Buckingham, Treasurer TNR Industrial Doors 466 Welham Rd Barrie, Ontario, Canada L4N 8Z4 (705)792-9968 ext 224 FAX: (705) 735-9564 cbuckingham@tnrdoors.com

John Mathews, Director JB Mathews 425 S Hunt Club Apopka, FL 32703 (800) 226-3667 FAX: (407) 880-1253 jmathews@jbmathews.com

Michael Beltrami, Dealer V.P. Crawford Door Sales of Idaho PO Box 140158 Boise, ID 83714 (208) 375-6410 FAX: (208) 375-6474 mjbeltrami@aol.com

Patti McCombs, Director CHI Ovhd Doors 489 Creek Rd Volant, PA 16156 (724) 533-2330 FAX: (724) 533-5715 pjmccombs@aol.com

Paul McManus, Industry V. P. Arrow Tru-Line 2211 S. Defiance St Archbold, OH 43502 (419) 388-8706 FAX: (419) 446-9160 pmcmanus@arrowtruline.com

Dan Murdock, Director Doormasters, Inc. Bay 6 – 4830 78th St Red Deer AB T4P 2B3 Canada (403) 347-8670 FAX: (403) 341-4630 sundoor@telus.net

Joe Earwood, Director Napoleon/Lynx 6262 Hermitage Dr W Westerville, OH 43082 (614) 588-4336 FAX: (614) 892-1114 JoeEarwood@aol.com

Rich Nolda, Director Chamberlain Professional Prod. 845 Larch Ave Elmhurst IL 60126 (630) 993-6536 FAX: (630) 993-6030 rich.nolda@chamberlain.com

International Door & Operator Industry™

Robin Oliver, Int’l Director Oliver Overhead Door Co., Ltd. Berkeley House, Syresham Brackley, Northants NN13 5HL United Kingdom (+44) 128-085-0206 FAX (+44) 128-085-0077 r.oliver@ukonline.co.uk Andy Pomroy, Director Windsor Door Sales Inc. 3901 A Bogan Ave NE Albuqueque, NM 87109 (505) 345-6604 Fax: (505) 344-3107 apomroy@windsordoorsales.com Tony Price, Director Price Overhead Door Co. PO Box 5485 Amarillo, TX 79117 (806) 383-2432 FAX: (806) 381-1613 tony@pricedoor.com Lyle Symons, Director Amarr 8402 Whiterose Ct College Station, TX 77845 (979) 777-6936 FAX: (979) 693-4837 lyle.symons@amarr.com Glenn Tocci, Director Overhead Door Co. of Providence 1 Overhead Way Warwick, RI 02888 (401) 467-3041 ext. 263 Fax: (401) 461-3140 glenntocci@yahoo.com Kevin Wetzel, Director County Garage Door Co. Inc. PO Box 65 Oley, PA 19547 (610) 944-8562 Fax: (610) 944-8589 countygaragedoor@aol.com Scott Wilson, Director Northwest Door, Inc. P.O. Box 44605 Tacoma WA 98444 (253) 375-0741 FAX: (253) 375-0741 swilson@nwdusa.com


International Door Association — Committees

Executive Committee: Mark Stuenkel, President Jim Lett, Immediate Past President Cathy Buckingham, Treasurer Michael Beltrami, Dealer Member V.P. Paul McManus, Industry Member V.P. Bob Hammersley, President-elect AFFILIATE RELATIONS & CONFERENCE COMMITTEE: Chairperson: Dan Murdock, Lyle Symons, Michael Beltrami, Glenn Tocci, Kevin Wetzel, Rich Nolda, Lance Little, Robin Oliver, Paul McManus

MEMBERSHIP COMMITTEE: Chairperson: Rich Nolda, Lance Little, Dan Murdock, Patti McCombs, Michael Beltrami, Robin Oliver, Tony Price, Cathy Buckingham, Dave Haslam INTERNATIONAL GARAGE DOOR EXPOSITION COMMITTEE: Chairperson: Michael Beltrami, Rich Nolda, Bill Gibson, Paul McManus, Tony Price

STRATEGIC PLANNING COMMITTEE: Chairpersons: Jim Lett, Mark Stuenkel, & Bob Hammersley, Cathy Buckingham, Treasurer Michael Beltrami, Dealer Member VP COMMUNICATIONS & Public Paul McManus, Industry Member Affairs: Chairperson: Cathy All Committee Chairpersons including Buckingham, Scott Wilson, Tony Price, Michael Beltrami, Rich Nolda, Scholarship Foundation Glenn Tocci, Robin Oliver, John Member Services: Chairperson: Mathews, Joe Earwood Patti McCombs, Paul McManus, Bill Gibson, Lance Little, Lorraine Giles, Dan HERITAGE AND NOMINATING Murdock, Kevin Wetzel, Lyle Symons, COMMITTEE: Chairperson: Tony Andrew Pomroy, Price, Lorraine Giles, Joe Earwood, Advisory Group to IDAssurance Andrew Pomroy, Patti McCombs, Tom Schafer, Chairman, Randy Oliver, John Mathews, Scott Wilson, Cathy Bob Hammersley Buckingham, Bill Gibson Mexico Member Services Committee Alberto, Arturo and Others to be named MEMBER SERVICES COMMITTEE: Chairperson: Rich Nolda, Lance Little, Dan Murdock, Patti McCombs, Michael Beltrami, John Mathews, Tony Price, Cathy Buckingham, Joe Earwood

SCHOLARSHIP FOUNDATION: Chairperson: Scott Wilson, Paul McManus, Andrew Pomroy, Kevin Wetzel, Glenn Tocci, Bill Gibson, Robin Oliver, Lorraine Giles, Lyle Symons

International Door Association Regions Region Areas 1 Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island 2

New York, New Jersey, Pennsylvania, Delaware, District of Columbia, Maryland

3 Ohio, Kentucky, Indiana, Michigan, Illinois, Tennessee, West Virginia 4

North Dakota, South Dakota, Minnesota, Wisconsin, Nebraska, Iowa, Kansas, Missouri

5

Alaska, Washington, Oregon, Hawaii, Idaho, Montana, and all US possessions west of the continental United States

6

Virginia, North Carolina, South Carolina, Georgia, Florida, and all US possessions in the Caribbean

7 Oklahoma, Texas, Arkansas, Mississippi, Alabama, Louisiana 8

Nevada, New Mexico, Wyoming, Utah, Arizona, Colorado

9

California

10

Canada

11 International

International Door Association Headquarters

Mailing: PO Box 246 • West Milton, OH 45383-0246 Shipping: 28 Lowry Drive • West Milton, OH 45383-1319 Phone Toll Free: 800•355•4432 • Phone: 937•698•8042 Fax Toll Free: 877•207•0005 • Fax: 937•698•6153 General e-mail info@longmgt.com IDA Web Site http://www.doors.org

Staff Name & Responsibility E-mail Address Chris Long Managing Director Roe Long-Wagner Meetings/Exposition Manager Jane Treiber Membership Manager Affiliate Relations Manager Shawn Hicks Marketing Manager Art Komorowski Publications Manager Peggy Sanders Coordinator Membership & IDA Scholarship Foundation Steve Smith Accounting Manager Deb Schwan Accounting Assistant Nancy Ratliff Administrative Assistant Sheila Sharp Mailing & Fulfillment Ann Holtzapple Clerical Assistant Alberto Del Callejo Badillo Advisor to Mexico Administration General Questions California Office

chrislong@longmgt.com roelong@longmgt.com jtreiber@longmgt.com shicks@longmgt.com artk@longmgt.com psanders@longmgt.com ssmith@longmgt.com dschwan@longmgt.com nratliff@longmgt.com ssharp@longmgt.com annh@longmgt.com delcallejo@delcallejo.com.mx info@longmgt.com caloffice@longmgt.com

Todd Thomas IDEA Executive Director tthomas@longmgt.com Stephanie Long IDEA Administrative Manager slong@longmgt.com Steve Smith IDEA Accounting Manager ssmith@longmgt.com

IDA Special Counsel

Safran Law Offices PO Box 587 Raleigh, NC 27602-0587 (800) 326-3372 • (919) 828-1396 Fax (919) 828-7993 V o l u m e

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AdvertisersIndex 1st United Door Technologies................ 114

Gateway Ind. Products............................ 108

A.O. Smith................................................ 139

Genie Company....................................... 148

www.firstudt.com

A&M Products........................................... 88 Action Industries....................................... 75 www.action-ind.com

Advanced Plastics Corp............................. 3 www.advancedplastic.com

AeroSpace Lubricants.............................. 62 www.aerospacelubricants.com

Alto Garage Door/Penn Central Spring.. ..77 amancuso@penncentralspring.com

Amarr.......................................................... 63 www.amarr.com

www.gatewayindustrial.com www.geniecompany.com

Glass City Spring....................................... 53 www.glasscityspring.com

Goff’s Enterprises.................................... 132 www.goffscurtalnwalls.com

Haas Door................................................ 107 www.haasdoor.com

Hanover Doors......................................... 128 www.hanoverdoors.com

Hoermann Flexon.................................... 122 www.flexonInc.com

Provantage................................................. 74 www.provantagefinance.com

Rasco Industries...................................... 115 www.bugblocker.com

Raynor Mfg................................................. 66 www.raynor.com

Reed City Tool & Die................................ 117 www.reedcitytool.com

Resource Industries............ 22, 98, 110, 143 wwwre-sourceind.com

Richards-Wilcox Canada.......................... 21 www.rwdoors.com

Roll Shutter Systems................................. 25 www.RollShutterSystemsUSA.com

Arrow Tru-Line..................................... 5, 105

Hoermann GADCO, LLC........................... 43

www.arrowtruline.com

www.hoermann.com

Artisan Door......................................... 31, 96

Hydroswing, Inc....................................... 138

www.artisandoorworks.com

www.hydroswing.com

Cellofoam North America Inc................. 134

Iowa Spring.............................................. 118

www.cellofoam.com

www.iowaspring.com

Chamberlain Professional Prod............... 46

J.C. Gury Co............................................. 139

www.chamberlaingroup.com

www.jcgury.com

CHI Overhead Doors................................. 32

Janus International.................................... 17

Service Automation, Inc.......................... 141

www.chiohd.com

www.janusintl.com

www.sawinpro.com

Clopay....................................................... 111

Lawrence Roll-Up Doors, Inc................. 109

Service Spring............................................ 28

www.lawrencedoors.com

www.sscorp.com

DAB Door Co...................................... 50, 101

Linear........................................................... 37

Skylink Technologies............................... 124

DBCI.......................................................... 103

Living Doors, Inc........................................ 74

Southwestern Steel Door....................... 143

Delden Garage Door............................... 126

Macheinrie GML Inc................................ 130

Denco Marketing Co................................. 49

Manaras...................................................... 67 www.manaras.com

www.thermostop.com

DH Pace Company.................................. 141

Marantec.................................................... 19

TNR Industrial Doors................................. 83

www.marantecamerica.com

www.tnrdoors.com

Martin Door Mfg........................................ 59

Trac-Rite Door........................................... 87

Miller Edge................................................. 60

Ultimate Products.................................... 140

www.clopay.com

www.dabdoor.com www.dbci.com

www.DeldenMfg.com

denco@dencomarketing.com www.dhpace.com

Digi-Code................................................. 102 www.digi-code.com

Domino Engineering Corp...................... 133 www.dominoengineering.com

DoorLink Manufacturing, Inc.................. 120 www.doorlinkmfg.com

Elton Manufacturing.................................. 45 www.eltonmanufacturing.com

www.linear.com

www.livingdoors.com

www.gmlmachineries.com

www.martindoor.com www.milleredge.com

Minnesota Metals.................................... 113 MMTC, Inc.................................................. 68 www.mmtcinc.com

Rotary Products, Inc................................... 4 e-mail: rpiseal@aol.com

Safe-Way Door........................................... 57 www.safe-waydoor.com

Schweiss Bi-Fold Door, Inc.................... 142 www.bifold.com

www.skylinkhome.com

Super Seal Mfg. Co................................. 106 www.supersealmfg.com

ThermoStop................................... 95, 97, 99

www.tracrite.com

www.ultimate-products.com

Upwardor Corp.......................................... 81 www.upwardor.com

US Door...................................................... 69 www.usdoor.com

Emes Marketing, Inc............................... 131

Multi Sales, Inc.......................................... 84

www.emidisplays.com

www.multisalesinc.com

Encon Electronics................................... 100

Murphy Industries..................................... 47

www.enconelectronics.com

www.murphyind.com

Enterprise Fleet Mgt................................ 131

Napoleon Lynx............................................. 9

www.enterprise.com

www.lynx-nsw.com

Fehr Brothers........................................... 112

National Door Ind..... 12, 13, 89, 123, 125, 127

www.garagedoorsupplies.com

www.natdoor.com

FrenchPorte............................................... 54

ParaDoor USA............................................ 86

Weaver Products..................................... 116

www.frenchporte.com

www.paradoorusa.com

wwtrans@wifi7.com

Garaga, Inc................................................. 94

Perma Tech, Inc....................................... 139

Woodfold Marco...................................... 118

www.permatechinc.com

www.woodfold.com

Garage Works.......................................... 106

Porvene Doors......................................... 133

ZAP Controls.............................................. 85

www.garaga.com

www.steelworks.net

146

www.provenedoors.com

International Door & Operator Industry™

Vee Industries.......................................... 129 www.veeindustries.com

Vermette Machine Co.............................. 134 www.vermettlifts.com

Wayne-Dalton.............................................. 2 www.wayne-dalton.com

www.zap-america.com


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At Genie速 Pro Sales Centers, you still can count on service and selection. Each Sales Center is staffed with knowledgeable personnel that are ready to answer any questions you have, demonstrate the latest Genie doors and openers, and help you load up your order that day. And with every Genie product you get not only a name your customers know, but one that they can count on as well. Arizona 602.353.9200 Chicago 847.860.8532 S. Chicago 708.342.2297 Cleveland 440.234.1014 Columbus 614.367.7950

Dallas 214.905.9655 Detroit 734.432.0411 Houston 713.673.4650 Jackson 601.420.5693

Garden Grove 714.903.5665 Little Rock 501.223.6022 Long Island 631.467.7833 N. Los Angeles 323.349.0554 Memphis 901.937.2970 Minneapolis 763.717.2300

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Salt Lake City 801.972.8884 San Antonio 210.650.4045 San Diego 858.547.3600 San Francisco 510.487.3667 Seattle 253.520.8008

Profile for Gregory Opt

International Door & Operator Industry  

July-August 2008 issue. Information and news about the garage door and operator industry. A publication of the International Door Associatio...

International Door & Operator Industry  

July-August 2008 issue. Information and news about the garage door and operator industry. A publication of the International Door Associatio...

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