TABLE OF CONTENTS
Welcome to Donegal!
Agency Meeting Update
The Donegal Value Commitment
Training & Development
In other news...
Brewer Insurance Group
Scott Shannon Shayn Weidner
Claims Robin Bridges Allison Reese Allison Maldeis Taylor Steinsnyder
Commercial Lines Nicholas Cross Ross Diehl Stephanie Patterson Kay Dyches Sarah Paran Gina Warmus Alexander Kolba Anisha Gonsalvez Ryan Guldner
Human Resources Sarah Vail Moire Gallagher
Information Services Christian Irizarry Harpreet Hayer Michael Jacobs
Marketing Adam Herring Erin Keller
Resource Center Haley Moser
CK Insurance Group Barton Insurance Group Protective Insurance Agency Coverra Insurance Services
Mountain Ridge Insurance Group Howe Insurance Group McGowan Insurance Group Rand-Tec Insurance Agency
Akima Infrastructure Services
Midwest Underwriters Insurance Agency
Greg Alldredge Agency
Power Three Insurance Group
Alan A. Candos Insurance Agency
Risk & Insurance Consultants
Thornburg Insurance Agency Associated Insurance Professionals J.F Shaw, Jr. Agency Nexgen Risk Solutions Landmark Insurance Group Key City Insurance Agency
Wisdom Insurance Agency Commercial Insurance Group Neofes Insurance Group Olsick & Company Insurance Agency Fidelity Insurance Services Emporia Insurance Agency
Bobinski Insurance Agency
David B. Rasmussen Insurance Agency
Costas Insurance Group
BWO Insurance Group
SK Carney Insurance Services
Platinum Insurance Group
John C. Lee Insurance Group
Dickson Insurance Agency
Kim Rice Insurance & Financial Services
Howell Insurance Services
MDI of Sun Prairie Southern Insurance Associates of Dunwoody
Burstad Insurance Agency Prime Risk Services
WELCOME TO DONEGAL
Friday Night Rivals Football Game Harrisburg, PA
08 YMCA Half Marathon Harrisburg, PA
15 Three Creek Century Newville, PA
21 Light The Night Harrisburg, PA
28 Light The Night Grand Rapids, MI
OCTOBER 04 Light The Night Wrightsville, PA
In 2018, Donegal began a marketing initiative focused on brand awareness in our communities. With the help of our agents, employees, and policyholders, we were able to help charities raise more than $1 Million throughout Central Pennsylvania!
After a successful 2018 season, we’ve expanded our efforts beyond Central Pennsylvania. Donegal is partnering on a national level with the Leukemia and Lymphoma society by sponsoring Light The Night walks in four locations: • Harrisburg, PA
• Richmond, VA
• Wrightsville, PA
• Grand Rapids, MI
We are grateful for the dedication and support of our agents, employees, and policyholders. Without you, we could not continue to make a positive impact in our communities! Are you interested in volunteering? Email us at firstname.lastname@example.org
Light The Night Richmond, VA
19 Breast Cancer Walk Harrisburg, PA
NOVEMBER 10 YMCA Marathon Harrisburg, PA
Donn Westman | Traverse City, MI 1. How long have you been partnering with Donegal? 16 years. 2. What is your favorite part about your job? I enjoy coming to work every day and interacting with my teammates and clients. 3. What makes your employees great? Their commitment to our clients and to each other 4. What are 3 words you’d use to describe your agency? Caring, Responsive, Innovative 5. If you weren’t in the insurance industry, what would you be doing? Coaching baseball! 6. What advice do you have for other insurance professionals? Be active in your community and be responsive 7. What is your favorite leisure activity? Spending time with family and friends 8. What is the best place you’ve traveled to? Michigan’s Upper Peninsula 9. What is your favorite quote? “Somewhere, in some gym, someone is practicing...and when you meet him head to head, he’ll beat you.” - Gene Wick, Head Basketball Coach Belleville High School 10. If you could interview one person (dead or alive), who would it be? Ronald Reagan
1. How long have you worked at Donegal? Four and a half years 2. What is your favorite part about working for Donegal? I enjoy working with the people in the Ohio office! 3. What are 3 words you’d use to describe your job? Engaging, Collaborative, Rewarding 4. How has Donegal helped you in your career advancement? I had no prior experience with claims or insurance when I started, but Donegal has provided the necessary tools, training and support in order to excel. 5. If you could do another job for just 1 day, what would it be? Disney Imaginer 6. Where is your favorite place to travel? Anywhere warm! 7. What is your favorite thing to do on the weekends? Working on our family farm 8. What is the best book you’ve ever read? Gone With the Wind 9. Who is the most famous person you’ve met? Jim Tressel, The Ohio State University football head coach 2001-2010. OH!-IO! 10. What is your favorite quote? Teamwork makes the dream work!
“Megan did an excellent job handling our claim. She is an outstanding employee...she did exactly what she said she’d do and always returned our calls promptly...I’m blown away!”
- Donegal Policyholder
Way to go Megan!
2019 AGENCY MEETINGS New Leaders Agents NFP Property & Casualty Services
One of our favorite times of the year is when we connect with our agency partners across the country. This Spring, we hosted 28 agency meetings in 15 of the 24 states where we write business. At each meeting, our new Agencies of Distinction received an award in recognition of their achievement. This year we had the pleasure of celebrating the following milestones: • 43 New Pioneer Agents • 11 New Signature Agents • 19 New Century Agents • 7 New Leaders Agents
Greg Zartman & Associates Christie & Associates Vizance Brownlee Agency Roland, Abbott, & DeZoort Insurance Floyd Mays Insurance Agency
2019 was a successful year for our Agencies of Distinction Program. We would like to extend a huge THANK YOU to our employees and agency partners for attending our 2019 Agency Meetings and we look forward to seeing you in 2020!
There When it Matters Most?
Supporting the Independent Agency System We are proud to maintain the independent agency distribution system for our product offerings. We partner with each agency to provide insurance protection for our policyholders, resulting in: • • • • • •
Comprehensive product offerings and competitive pricing Dedicated underwriting and marketing resources Training and development opportunities for agency producers Competitive agency compensation New product development to support agency growth Agency recognition for achieving premium milestones
Best-In-Class Service Our approach begins with state-of-the-art technology for our agents and policyholders that supports the ease of doing business with Donegal. Delivering “Best-In-Class Service” means: • • • • •
Personal accountability to agents and policyholders Fair and prompt claims handling Accurate billing and policy issuance Exceeding industry service standards Treating our agents and policyholders with respect and empathy while actively listening to their concerns
Relationships You Can Trust The initial agency appointment sets a consistent expectation for service, accessibility, and issue resolution. Being responsive, fair, and understanding to the needs of our agents is the cornerstone of our business. We strive to: • • • •
Conduct business with integrity Give our agents direct access to key decision makers Carefully analyze account and agency results when considering business decisions Achieve “trusted advisor” status with our agents
The Donegal Value Commitment
What does it mean to be
TRAINING & DEVELOPMENT
The following employees have completed designations through The Institutes:
AINS (Associates In General Insurance) Brenda Lee Ortman | Claims Representative, Casualty Claims Kelli Patko | Business Analyst, Information Services
CPCU (Chartered Property Casualty Underwriter) Rubaiya Iwanowski | Claims Supervisor, Casualty Claims Erica Held | Business Relationship Manager, Marketing Jeff Kramer | Claims Representative, Casualty Claims Anne Campbell | Staff Underwriter, Commercial Lines Nathan Dekker | Underwriting Executive, Commercial Lines
IN OTHER NEWS... Our 2020 Incentive Trip Did you know...
The rock which Edinburgh Castle now rests on, Castle Rock, was first inhabited by humans around 900 B.C 8 Months until Scotland 2020!
Donegal celebrated it’s 130th anniversary on May 13, 2019! Home Office celebrated with cupcakes, ice cream, and inspirational words from Kevin Burke and Cy Greenya. Here’s to 130 more!
Donegal continues to make critical investments in people, technology, marketing, education and many other resources to help us compete effectively in the marketplace. We strive to provide our policyholders with the best possible products and service at the lowest possible cost. Our profitable growth is important to ALL of our constituencies – including policyholders, agents, employees, and the communities we serve. As a corporate entity, Donegal is prohibited by law from providing financial support to a political candidate. Yet a balanced regulatory system – that is fair to consumers and insurers alike – is critical to our success. That’s why we are asking you to consider making a voluntary contribution to Donegal’s Pennsylvania Political Action Committee. The Donegal PA PAC will support elected officials and candidates, regardless of party affiliation, who are willing to listen and learn about matters affecting the insurance industry. We have a stake in what happens in the public policy arena, and we need to make sure our voice and opinions are heard.
We are less than 30 days away from the 2019 Leaders Summit in Colorado Springs!
If you are interested in making a voluntary contribution, please contact email@example.com
There when it matters most.