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The magazine for Domtar employees and retirees > Q3 > 2013

Personal Care continues its

GROWTH


Page 2 > Q3 2013 > Resources > Domtar

In this issue

Resources is your quarterly corporate communications magazine, informing you of Domtar’s latest strategic and operational achievements, and highlighting your involvement in the Corporation and its host communities. Deadline for the next issue: October 25, 2013

CONTRIBUTORS Donna Atkinson, Tony Bailey, Kelli Beilharz, Vanecia Carr, Karen Carson, Terry Charles, Providence Cloutier, Becky Coushman, Richard Descarries, Nicholas Estrela, Tammy Gathings, Serge Goyette, André Gravel, Julianne C. Guzik, Kathy Hackel, Thomas Howard, Ginny Johnson, Stuart Lister, Renee McBrayer, Josée Mireault, Stefan Nowicki, Beth Oliver, Bob Peterson, Gaby Serfaty, Daniel Shakibaian, Lisa Simchick, Jodie Smith, Craig Timm, Stéphane Vaillant, Sarah Waltman, Tamara Walsh and Tammy Waters

Please direct any correspondence to: Resources Domtar Corporate Communications and Investor Relations Department 395 de Maisonneuve Blvd. West Montreal, Quebec, Canada H3A 1L6 communications@domtar.com Ressources est disponible en français en écrivant à l’adresse ci-dessus.

> Attention new retirees! If you would like to stay connected to Domtar by receiving Resources at home, please send us your coordinates. Current retirees who already have the magazine delivered to their front door must make sure we have their latest mailing address on record. Please write to us by mail or email to let us know if you move! Resources is printed on 70 lb. FSC® certified Cougar, a premium paper and member of the Domtar EarthChoice® family, a full line of socially and environmentally responsible papers. This paper contains 10% post consumer recycled fiber and fiber from well-managed forests, independently certified according to the standards of the Forest Stewardship Council. Legal Deposit: Bibliothèque nationale du Québec September 2013 Publication Mail: 40064869 Printed in Canada

Domtar expands Personal Care business > Page 8

COVER STORY > Domtar recently expanded its Personal Care business with the acquisition of Associated Hygienic Products (AHP), the largest producer store-brand infant diapers in the US.

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LEADERS GROWING LEADERS: BRINGING OUR BEST TO THE GAME > Domtar has introduced an official process for developing future leaders.

STEP INTO SPRING CHALLENGE 2013: LIKE CIRCLING THE EARTH 37 TIMES > Congratulations to all of the Challenge participants across the company.

TEACHERS LEARN ABOUT PAPER MANUFACTURING > Visiting teachers were thrilled by their experience at the Hawesville Mill.

> Page 18 WINNING BIG AT ANNUAL EMT COMPETITION > The Ashdown Mill EMT and ERT groups are known as some of the best in the state.

> Page 12 QUALITY SELF-ASSESSMENTS COMING SOON TO YOUR MILL > The quality assessment was born after many hours of hard work.

> Page 13 WHEN OPPORTUNITY KNOCKS, AGILITY COUNTS! > Windor Mill shows its agility in improving dryer performance.

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> Page 25

LOGGER TRAINING WORKSHOPS SUPPORT SUSTAINABLE FORESTRY > Nekoosa has created an effective logger training program.

TEACHING CHILDREN ABOUT PAPER AND SUSTAINABILITY > Marlboro mill employees talk about wood products and how paper is made.


Domtar > Resources > Q3 2013 > Page 3

Message from John D. Williams

OUR QUALITY PROMISE W

E HEAR ALL THE TIME ABOUT HOW CHANGE IS THE ONLY CONSTANT IN LIFE AND THE SAME HOLDS TRUE IN BUSINESS.

This issue of Resources is full of examples of how we are actively transforming our business, from the recent acquisition of Associated Hygienic Products and the sale of Ariva in the United States to the inauguration of the BioChoiceTM lignin separation plant at the Plymouth Mill and the exciting Leaders Growing Leaders program currently being rolled out across the Company.

However, some things NEVER change. One of the most fundamental constants in our business is the need to deliver to our customers, every day, with every product we make, the quality and value they seek. This is our quality promise. When our customers place an order with us, they have very precise expectations about the performance of our products. They expect the same quality – and the same consistency – with each delivery, regardless of whether we are manufacturing pulp, copy paper, hamburger wrap or baby diapers. Without it, you will have no customers and as I’ve said countless times, a business without customers is just a theoretical concept. So delivering on this quality and value promise is arguably the single most important job we have.

My own professional path provides a good example of this broader, bedrock definition of quality. Years ago, I had the pleasure of inaugurating a chocolate bar factory in Waco, Texas that just happens to be down the road from our recently acquired AHP infant diaper manufacturing facility in the same community. What could these two plants possibly have in common? I would argue that it’s the notion that quality isn’t just a high-end proposition; it’s just as much about consistency and value for money. So whether you’re talking about the chocolate bars of my professional past, the fabric softener and roofing shingles that the historical Domtar’s consumer products division manufactured in the 1960s, or the current Domtar’s white paper and absorbent hygiene products – the one element that is unwavering is the importance of quality as the foundation of our customer promise. I invite all of you to reflect on how your day to day is connected to fulfilling this quality promise that has been and will always be the foundation of our business. Our shared values of agility, caring and innovation are our guideposts along the way, but our collective commitment to providing what our customers want in an efficient, consistent, and cost-effective way is what ultimately will make the difference as we pursue our fiber-centric transformation. <


Page 4 > Q3 2013 > Resources > Domtar

Financial news

HIGHER PLANNED MAINTENANCE COSTS AND LOWER PRODUCTIVITY IN PULP AFFECT Q2 RESULTS IMPROVED $65 $46 PRODUCTIVITY MILLION FREE MILLION

NET LOSS

D

omtar reported a net loss of $46 million ($1.38 per share) for the second quarter of 2013 compared to net earnings of $45 million ($1.29 per share) for the first quarter of 2013 and net earnings of $59 million ($1.61 per share) for the second quarter of 2012. Sales for the second quarter of 2013 amounted to $1,312 million. Excluding items (see opposite page), the Company had earnings before items of $16 million ($0.48 per share) for the second quarter of 2013 compared to earnings before items of $33 million ($0.95 per share) for the first quarter of 2013. “Our productivity improved in our paper business in the second quarter when compared to the first quarter,” said John D. Williams, President and Chief Executive Officer. “In pulp however, we had the busiest maintenance quarter on record with 10 of our 12 pulp mills taking shutdowns. Operational challenges during the start-up phase affected our costs but our mills are now running well and we are confident that those issues are behind us.”

IN PAPER

CASH FLOW YEAR-TO-DATE

On Personal Care, Mr. Williams added, “I am pleased with the acquisition of AHP. This will give us stronger access to the retail market for our adult incontinence products and synergies to the bottom line. Raw material costs had a negative impact on the segment’s profitability in the quarter, but the business remains well on track.”

10,637,179 shares of common stock at an average price of $78.97 since the implementation of the program in May 2010. At the end of the second quarter of 2013, Domtar had $158 million remaining under the current authorization.

LIQUIDITY AND CAPITAL Cash flow provided from operating activities amounted to $183 million and capital expenditures amounted to $118 million, resulting in free cash flow of $65 million for the first six months of 2013. Domtar’s net debt-to-total capitalization ratio stood at 20% at June 30, 2013 compared to 16% at December 31, 2012. Domtar returned a total of $178 million to its shareholders through a combination of dividend and share buybacks in the first six months of 2013. Under its stock repurchase program, Domtar repurchased a total of 1,370,676 shares of common stock at an average price of $72.87 in the second quarter of 2013, and a total of

OUTLOOK Earnings from pulp are expected to benefit from lower planned maintenance costs, higher productivity and higher sales volumes. The completion of the AHP acquisition will be accretive to the Personal Care segment’s earnings in the third quarter. Input costs are expected to stay relatively stable for the second half of 2013. <

CHECK ON DOMTAR’S STOCK IN REAL TIME DOMTAR CORPORATION (UFS)


Domtar > Resources > Q3 2013 > Page 5

Financial news

Non-recurring items and how they affect financial performance DANIEL SHAKIBAIAN > Intern, Investor Relations Domtar House

W

hen Domtar reported its second quarter earnings for 2013 (see opposite page), many were surprised to see a net loss of $46 million, the first quarterly loss that the company has posted since the first quarter of 2009. While Domtar has demonstrated better financial performance in the past, the second quarter bottom line was not viewed as negatively as you would think by Wall Street. Although the net loss after items was reported as $46 million, the net income before items was $16 million.

WHAT’S THE DIFFERENCE BETWEEN THE TWO? A non-recurring item can be defined as an accounting entry in a company’s income statement that is exceptional in nature. Such items can have either a negative or positive impact on operating earnings. Examples of nonrecurring items include, but are not limited to, restructuring charges, charges for discontinued operations, expenses due to natural disasters, and the loss or gain on the sale of an asset. In order to get a true gauge of a company’s operating performance, analysts and investors usually exclude non-recurring items when they evaluate a company. This allows them to look at companies, especially when compared to their peer group, on a more level playing field. As nonrecurring items are considered to be anomalies, factoring them into one’s evaluation of a company from a financial perspective may not necessarily be representative of how it actually performed in its day-to-day operations. Going back to our second quarter earnings release, non-recurring items resulted in the company showing a net loss as opposed to a profit. The largest non-recurring item was a

WHILE DOMTAR’S BOTTOM LINE SHOWED A NET LOSS OF $46 MILLION IN Q2, THE INVESTMENT COMMUNITY WAS MORE FOCUSED ON THE $16 MILLION IN NET INCOME BEFORE ITEMS, A MORE ACCURATE REPRESENTATION OF OUR PERFORMANCE.

$46 million litigation settlement from a legal dispute dating back to the transaction combining Domtar’s and Weyerhaeuser’s fine paper businesses in 2007. Although this settlement resulted in a net loss after items, Wall Street analysts have not factored it into their views of the company’s performance, both in the short term and in the longterm, because it is considered an isolated event. When we take a step back and look at nonrecurring items, we can see that including them in a company’s bottom line does not always reflect how successful the business is. In our case, a litigation settlement on a matter dating back to 2007 does not reflect Domtar’s performance in manufacturing and selling fiber-based products in 2013.

So while the company’s bottom line shows a net loss of $46 million, the investment community is more focused on the $16 million in net income before items, a more accurate representation of Domtar’s performance. <


Page 6 > Q3 2013 > Resources > Domtar

Corporate

From left to right: Louis P. Gignac, Jack C. Bingleman, Giannella Alvarez, David G. Maffucci, Harold H. MacKay, Chairman of the Board, John D. Williams, President and

Domtar’s Board of Directors > An ex JOSÉE MIREAULT > Assistant Corporate Secretary Domtar House

F

or most of us, the words “board of directors” evoke images of well-dressed people working around a paper-strewn table, similar perhaps to the photo published in our last annual report. These men and women certainly seem as if they play an important role in our company, but what exactly are their responsibilities and who are they anyway?

ROLE AND RESPONSIBILITIES The first thing to understand is that the board of directors of any public company such as Domtar represents the shareholders and is the highest decision-making body in the company. According to our corporate governance guidelines, the board is responsible for the company’s major orientations and strategies,

and each director must act in the best interest of the company and its shareholders. Among the board’s chief responsibilities are hiring and evaluating the performance of our president and chief executive officer, and reviewing and approving all important transactions involving Domtar. The board also oversees our company’s governance systems. To examine specific aspects more efficiently, a number of board committees have also been created. These committees, usually consisting of three or four members, report to the full board. We now have five standing committees of the board, namely, the Audit Committee, the Human Resources Committee, the Nominating and Corporate Governance Committee, the Environmental, Health, Safety and Sustainability Committee, and the Finance Committee. In general, the board holds eight regular meetings annually, but meets more often

when circumstances warrant (for instance, when specific transactions must be approved between regular meetings). In 2012, for example, the board held nine meetings, and its various committees held 30 meetings.

MEMBERS To fulfil its oversight responsibility toward the company and its shareholders, the board must function effectively as a team. To do so, it is essential that each member’s experience, knowledge and skills complement one other. In its search for the best possible candidates for directors, the Nominating and Corporate Governance Committee considers candidates identified by shareholders, other board members and senior management and it may also retain the services of recruitment consultants. When evaluating the potential candidates, the committee takes into account diversity considerations, and the necessity that the board as a whole consist of individuals with


Domtar > Resources > Q3 2013 > Page 7

Corporate

Chief Executive Officer, Pamela B. Strobel, Robert J. Steacy, Robert E. Apple, Denis Turcotte and Brian M. Levitt

xperienced and dedicated team Currently, the board has 10 members, eight men and CURRENTLY, THE BOARD HAS 10 MEMBERS, EIGHT MEN two women, who come AND TWO WOMEN, WHO COME FROM DIFFERENT from different backgrounds and contribute specific BACKGROUNDS AND CONTRIBUTE SPECIFIC SKILLS skills and knowledge that AND KNOWLEDGE THAT COMPLEMENT ONE OTHER complement one other SEAMLESSLY. seamlessly. Our president and chief executive officer John Williams is a member relevant career experience and technical skills, of the board. For those wishing to learn more, financial expertise, international business the proxy circular we publish every year experience, and senior executive management provides a biography of our board members experience. The candidate’s personal skills and details each one’s specific contribution to profile is also important, including strength the board. of character, good judgment, independence of thought and the ability to work collegially. The directors elected Harold MacKay as nonexecutive chairman to lead the board in its Once they have been identified by the oversight responsibilities. Mr. MacKay, who board, the candidates must be elected at the has held the position since 2007, is counsel at stockholders’ meeting, usually held in early the law firm MacPherson, Leslie & Tyerman in May each year, and receive a majority of votes Regina, Saskatchewan, and is also a member of cast in their favor. the board of The Toronto-Dominion Bank.

In addition to having served as director of several manufacturing, natural resources and financial services companies, most notably as chair of their governance committees, Mr. MacKay has experience in the forest products industry, notably as a director of Weyerhaeuser Canada Ltd. and as an advisor to the International Committee of the Weyerhaeuser Company board. Mr. MacKay recently added the prestigious title of Fellow of the Institute of Corporate Directors to the numerous distinctions, including the Order of Canada designation, he has received during his long and distinguished career. His appointment as Fellow reflects, among other things, his exemplary leadership as a director and his contribution to the company’s good governance. No doubt about it: Our board is in good hands, and Domtar, too. <


Page 8 > Q3 2013 > Resources > Domtar

Cover story

The ABCs of AHP > Another Personal Care building block STUART LISTER > Manager, Corporate Communications & Public Affairs Domtar House

D

omtar recently made its fourth move in the personal care space in just two years with the purchase of Associated Hygienic Products (AHP), the largest producer of store-brand infant diapers in the United States. Approximately 600 employees work at AHP`s two state-of-the-art facilities, one in Delaware, Ohio, and one in Waco, Texas. These facilities have 14 manufacturing lines that all have less than three years of age on average, and the capacity to add adult incontinence product lines in the years to come. AHP sells to retail giants like Walmart,

WholeFoods, CVS and Target so the acquisition not only increases the product range and geographic footprint of our Personal Care division, but also opens up sales channel opportunities for our existing line of branded and non-branded adult incontinence products.

Private label infant diapers are growing in popularity, with customers of major retailers recognizing the value and quality of this product niche and driving an annual sales growth of 2.5%, from 16% in 2009 to almost 19% of the overall infant diaper market share in 2012.

With annual sales of over $300 million and earnings of over WITH ANNUAL SALES OF OVER $300 MILLION AND $30 million, AHP is another building EARNINGS OF OVER $30 MILLION, AHP IS ANOTHER block in Domtar’s strategy to double its current Personal Care earnings to BUILDING BLOCK IN DOMTAR`S STRATEGY $200 million by 2017. And we`re not done yet. The search is ongoing for additional strategic acquisitions in Add to that integration synergies in purchasing, the absorbent hygiene products space that will logistics and administration, product innovation help us achieve our stated, Company-wide goal capabilities and sharing of manufacturing of $300-$500 million in earnings from growing best practices, and you’ve got a deal that is businesses over the next four years. compelling on numerous fronts. So stay tuned to our evolving fiberlines... <


Domtar > Resources > Q3 2013 > Page 9

Investment

Plymouth > New lignin separation plant inaugurated STEFAN NOWICKI > Manager, Communications and Government Relations Fort Mill Operations Center

F

rom an uncertain future just a few years ago, the Plymouth Mill has become one of Domtar’s most compelling success stories.. It all began in 2009 with management’s decision to play a bigger role in the growing market for fluff pulp – the raw material used in the absorbent core of diapers, feminine hygiene products, etc. The means to that end was to significantly increase Plymouth’s fluff pulp capacity by repurposing its recently shut down NC5 fine paper machine. This $73-million investment gave the mill new life and a new opportunity. Unlike paper, fluff is exclusively produced using softwood, and the southern loblolly pine in abundant supply in the mill’s timber basin is the raw material best suited for its manufacture. However, the switch to 100% fluff – and softwood – created a bottleneck in the mill’s recovery boiler, making it impossible to run both the existing fluff pulp machine and the repurposed NC5 machine at full capacity. While the NC5 machine was still being rebuilt, Domtar’s research and development department came up with a way to de-bottleneck the recovery boiler, by installing a lignin separation plant at the mill.

The diverted black liquor stream would then be subject to a different chemical process to isolate the lignin.

roundtable to give a more detailed overview of the project and what makes Domtar BioChoice lignin a superior product.

AT DOMTAR, WE HAVE ALWAYS PRIDED OURSELVES ON BEING AT THE FOREFRONT OF INNOVATION, AND WITH THIS MOST RECENT PROJECT WE ARE TRULY BEGINNING TO UTILIZE EACH WOODCHIP TO ITS FULLEST POTENTIAL.

The lignin separation project was made possible under a $7 million joint grant from the United States Departments of Agriculture and Energy under their Biomass Research and Development Initiative, which seeks to promote new and innovative ways of using biomass. Now, following the official start-up of Domtar’s BioChoice™ lignin plant on June 7, that is exactly what we are doing.

Two months later, Plymouth was once again graced with visitors, but this time they came all the way from Washington, DC. United States Secretary of Agriculture Tom Vilsack came to Plymouth on August 15 to tour the lignin plant and the NC5 fluff pulp machine. Usually the sight of flashing blue lights means trouble on a mill site, but this time it was only the Secretary’s motorcade.

We are all very proud of the accomplishments and the substantial transformation that Plymouth has gone through over the last few years. <

At Domtar, we have always prided ourselves on being at the forefront of innovation, and with this most recent project we are truly beginning to utilize each woodchip to its fullest potential. Lignin has a multitude of applications, such as the manufacture of adhesives, agricultural chemicals, carbon products (e.g. graphite, activated carbon, etc.), coatings, dispersants, natural binders, plastics and resins. While BioChoice is not the first lignin separation plant built, it is the first one in over 25 years in North America.

Lignin is the natural glue that holds the individual wood fibers together. During the chemical pulping process, lignin is separated from the wood fibers in a solution we call “black liquor,” which also contains pulping chemicals. Traditionally, black liquor, containing lignin, was entirely burned in the recovery boiler to power the mill’s processes.

To mark the plant’s official start-up, over 100 Domtar colleagues, legislators, academics, journalists, regulators and customers braved an incoming tropical storm and converged on Plymouth. After some presentations on how the new plant came about and how it fits into Domtar’s strategy, some heavy showers gave way to sunshine for the ceremonial cutting of the ribbon.

The idea behind the lignin separation plant was to divert a part of the black liquor stream, thereby de-bottlenecking the recovery boiler and allowing the mill to operate more efficiently.

Domtar President and CEO John Williams cut the ribbon, which was actually made from lignin by one of Domtar’s partners in the project. The start-up was followed by a more in-depth

President and CEO John Williams


Page 10 > Q3 2013 > Resources > Domtar

Human resources

LEADERS GROWING LEAD BRINGING OUR BEST TO WHO WILL COACH THE COACHES?

SARAH WALTMAN > Senior Manager, Training and Development Fort Mill Operations Center

Not all supervisors or managers have experience in coaching. Until now, Domtar has not had an official process in place to teach them how to develop others. Enter Leaders Growing Leaders, an innovative program that will train all of Domtar’s “people leaders” with the skills required to bring out the very best in our workforce.

I

n sports, success is the winning combination of raw talent plus effort — usually LOTS of effort. Athletes spend countless hours building their strength and practicing their moves in order to do their best “WE WANT TO GIVE OUR EMPLOYEES AN EDGE during competition. Training is critical SO THEY CAN SUCCEED – SO THAT DOMTAR CAN to high performance.

SUCCEED – IN THE LONG-TERM.”

To reach the top, athletes have a not-so-secret weapon: coaches. Professional teams, like those in the NFL or NHL, have not just one coach, but many, specialized coaches, each focusing on a particular aspect of the sport. Championships can be won or lost depending on a coach’s ability to rally the team and bring out the best in each player.

On “Team Domtar,” we each bring our individual effort and skills to the game. And no matter what role we play, each of us has the potential to grow and to learn. Supervisors and managers throughout the company have the responsibility to develop the “players” on their teams and to coach them along a path of continuous improvement.

LISA MARCUZ, VICE-PRESIDENT OF TALENT MANAGEMENT

In this eight-module program followed over a two-year period, managers learn how to master five key competencies (skills) that have been identified as critical to effective leadership (see sidebar). These competencies have been designed to support Domtar’s business strategy and they are closely aligned with our values of agility, caring and innovation. Participants are challenged to relate them to their own situations on the job and are given the tools to help integrate them into their everyday work.

Lisa Marcuz, Vice-President of Talent Management, says, “Leaders Growing Leaders responds to a very real demand for talent development across all levels of the company. The business landscape is changing rapidly; we are a company in transformation. Whether it’s finding new markets, developing innovative products or driving continuous improvement, everyone is being challenged to move beyond the status quo, often with limited resources. We want to give our employees an edge so they can succeed – so that Domtar can succeed – in the long-term.”

LEADERS GROWING LEADERS, AND BEYOND Leaders Growing Leaders is being rolled out on a site-by-site basis and has been launched at Dryden, Fort Mill, Kingsport and Rothschild so far. This training is part of a much broader talent development program currently being built by the Talent Management team in partnership with our business leaders. Ultimately, it will offer learning opportunities for employees throughout the company, using a range of education tools and activities. Stay tuned for more information in the coming months! <

What it really means: A quick guide to the “LEADS” competencies In the Leaders Growing Leaders program, managers learn how to master the following five major competency groupings, represented by the acronym LEADS, which will help them become effective leaders and coaches. LEARN THROUGH AWARENESS Invite opportunities for feedback, learn and develop one’s self and employees.

EXECUTE WITH EXCELLENCE

DEEPEN RELATIONSHIPS

Review Domtar’s strategy; identify goals and delegate tasks. Use flexible management styles, monitor progress and provide individual and team guidance to stay on track.

Seek opportunities to build relationships with other individuals, areas, teams, departments and sites to help achieve goals.

SUSTAIN LASTING VALUE ACCELERATE BUSINESS PERFORMANCE Think of ways to improve performance quality and develop team resources to expand current capabilities.

Communicate important messages to the team and encourage employees to think of new ways to improve our current work processes. <


Domtar > Resources > Q3 2013 > Page 11

Human resources

DERS > THE GAME “Attending the Communicating for Leadership Success module gave me a chance to learn from other managers that I don’t normally have an opportunity to work with.” Christina Lutkus Manager, IT Shared Services – Systems Administration, Fort Mill

“The methods introduced will help me communicate with, motivate, and get results from my team. I am looking forward to future modules and am excited to be part of an organization that is committed to developing the next generation of leaders.” Michelle Sharp Finance Manager, Rothschild Mill

“WE ARE A BUSINESS IN TRANSFORMATION. WE’RE MOVING FROM A CORE BUSINESS THAT’S IN DECLINE INTO A PERSONAL CARE BUSINESS THAT’S GROWING, AND THAT’S VERY MUCH ABOUT FACING THE CONSUMER. “SO WE HAVE TO DO TWO THINGS: WE HAVE TO EXECUTE VERY STRONGLY IN THE CORE BUSINESS AND THEN WE HAVE TO DRIVE THE GROWTH IN THE NEW BUSINESS. AND WE’VE ADOPTED THESE COMPETENCIES TO HELP YOU DO EXACTLY THAT.”

JOHN D. WILLIAMS PRESIDENT AND CEO

A short video from John Williams welcomes participants to the introductory LEADS training session.

2013-2014 scholarship recipients announced DONNA ATKINSON > Internal Communications Advisor, Domtar House

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e are pleased to announce the recipients of 10 new scholarships through Domtar’s Excellence in Education Scholarship Program, chosen from the 121 applications received. The recipients were selected based on their academic results, community involvement and future potential. The scholarships will be paid annually until the end of their bachelor studies, or for up to four years. We care about the success of our employees and their families. Through this program, we aim to encourage academic excellence and the pursuit of higher education among the children of Domtar employees and retirees. To date, over 100 young scholars have benefited from this program. Congratulations to our 2013-2014 scholarship winners: Jacquelyn Crawford, studying biology at Alice Lloyd College, Kentucky – daughter of Donald Crawford from Domtar Ridgefields

Maude Roy-Labbé, studying engineering physics at Université Laval, Québec City – daughter of Luc Labbé from Windsor

Stephanie Evans, studying accounting and Spanish literature at North Carolina State University, Raleigh Campus – daughter of Hubert Evans from Greenville

Karl-Antoine Simoneau, going into psychology at the Université de Montréal – son of Michel Vachon from Windsor

Lauren Hall, majoring in biology at the University of Central Arkansas – daughter of Gary Hall from Ashdown

Rachel Sullivan, in pre-health at the University of Michigan, Ann Arbor – daughter of Carmella Sullivan from Port Huron

Dayton Hamann, for architectural studies at the University of Wisconsin, Milwaukee – son of Randall Hamann from Rothschild

Sarah Winsor, studying biochemistry with a major in nutrition at Memorial University, Newfoundland – daughter of Alex Winsor from Ariva, Mount Pearl

Neil Jansen, pursuing music education at the University of Western Michigan – son of Gregory Jansen from Port Huron

Katie Yang, pursuing pre-medicine program at the Université de Montréal – daughter of Hui Ye from Domtar House in Montreal


Page 12 > Q3 2013 > Resources > Domtar

Papers

From left to right: Kirk Frisinger, Gene Lohr, Tammi Knuth-Brown, Bryan Lewis, Dave Orcutt, Chris Bodette, Susan Molinarolo, Rick Hess, Karen Wallner, Larry Jensen, Karen Carson

Quality self-assessments >

Coming soon to your mill KAREN CARSON > Quality Services Manager Western Region

A

group of very talented and experienced Domtar employees got together in Chicago in January of this year to draft a quality assessment. The group consisted of both specialty and commodity mills with production/quality and customer backgrounds. The safety culture in Domtar is very strong and successful. We hoped to mirror a strong, successful quality culture from the great work that had already been done. The quality assessment was born after many hours of hard work. Sitting in a boardroom putting great ideas on paper was the start, but we definitely all felt it needed the “reality” factor. We set our path forward and began our first quality self-assessment in motion on May 15 at the Nekoosa Mill! At the outset, we determined that the key to the quality self-assessments is to improve quality in the mills and to get the most “bang for your buck” while making a difference to the

customer. It is to look at what the mills do well and what they need to improve while sharing “best practices” with other mills. It is also about providing a consistent quality product.

THE KEY TO THE QUALITY SELF-ASSESSMENTS IS TO IMPROVE QUALITY IN THE MILLS AND TO GET THE MOST “BANG FOR YOUR BUCK” WHILE MAKING A DIFFERENCE TO THE CUSTOMER.

We also discussed what quality self-assessments were NOT. This includes not inflating the score to look good against your peers or corporate. Not defending the past or justifying something that you want. We also decided that one score would make it too competitive, so we went with one score per sub-element. No one can remember 25 different scores! We didn’t want this to become a competition, but rather a resource for each mill to improve their quality over time with incremental action plans with planned follow-ups. Teams of two assessed 25 different sub-elements at their mill. We thought since they knew their mill best, the best option would be for them to interview employees and research documents as they had a great understanding of the process. The elements include quality management, product quality & specifications, control &

measurement, input & output quality, raw materials, service & customer knowledge. The Nekoosa team was scheduled to finish up their quality action plan and follow-up plan for July 19. We’ll take what we learned from this great experience and only make it better as each mill completes its own quality self-assessment. Watch for the quality self-assessment coming to your mill very soon! We know each team will embrace it and use it as a resource to continuously improve quality, which will in turn provide a better, more consistent quality product to our customers! The quality self-assessment documents can be found on the Technical Services Sharepoint site under Quality. <


Domtar > Resources > Q3 2013 > Page 13

Papers

Windsor > When opportunity knocks, agility counts! STÉPHANE VAILLANT > Department Head Engineering, Paper Windsor Mill

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project to improve dryer performance on the No. 8 paper machine by converting the rotary syphons in the main dryer into stationary ones and installing full-width turbulence bars in 23 dryers was successfully completed during the annual shutdown last June. In many respects, this project is a good reflection of one of our values—agility. The steam and condensate system used in No. 8 machine’s dryer section was originally installed when the paper machine first started up in 1989. The rotary siphons were less effective at removing condensate since they required higher steam pressure (1500-kPa), among other issues. Thanks to the project’s rapid progress, we were able to take advantage of the annual shutdown to complete the work. We showed our agility by using equipment recovered from the former Columbus Mill that was refurbished for our needs. Despite the many adjustments required during installation, the deadline was met with no health and safety incidents.

A look at the new equipment from the former Columbus plant

The project’s estimated benefits include a reduction of approximately 4 mt/d of steam at 1500 kPa, less frequent equipment maintenance, and greater flexibility in producing higher basisweight paper.

We already see impressive results in the operation of the dryer, a successful outcome that stems from great teamwork. <

Nekoosa > Safety intern program benefits students and mill GINNY JOHNSON > Administrative Assistant & ISO Coordinator Nekoosa Mill

F

or the second consecutive year, the Nekoosa Mill has utilized a safety intern to assist in safety initiatives. Interns are recruited from two schools in the state of Wisconsin (University of Wisconsin-Whitewater and UW-Stout) with reputations for great safety/risk control programs. The mill’s current intern is Ahmet Tekin, a graduate student at UW-Stout in their Risk Control program. Ahmet has a bachelor’s of science degree in mechanical engineering from the University of Gaziantep, Gaziantep, Turkey. His projects include ladder inspections and cataloging, as-

sisting the mill’s lockout tagout team, updating emergency management program information, ergonomic assessments, safety audits and PSM program improvements. During the summer of 2012, Ashley Tuttle (UW-Whitewater student) primarily focused on conducting mill-wide position-specific noise monitoring. Ashley worked on several other projects during her time at the mill, which included fall protection equipment inspection and cataloging, confined space rescue training and program improvements, updating compliance training modules, safety audits and assisting with the mill’s corporate safety audit. According to Craig Van Asten, Safety and Health Manager at the Nekoosa Mill, “Having this position at the mill is great way to give students the

Ahmet Tekin and Ashley Tuttle

experience they need in the field of health and safety while getting valuable projects done at the mill. It is a win-win situation for Domtar and the students.” <


Page 14 > Q3 2013 > Resources > Domtar

Papers

Ariva Canada > Evolution of the Spec Rep TAMARA WALSH > Canada Marketing Manager Ariva Canada

E

ver wondered what a Specification Representative does? Years ago, a Spec Rep visited the design community promoting their company’s paper offerings, replenished/ cleaned up swatches and serviced the design community’s needs for samples and dummies.

Award-winning promotion launches next phase VANECIA CARR > Director of Marketing Printing Papers, Fort Mill Operations Center

W

e are proud to announce Journey by Cougar, the follow-up to our awardwinning Dream by Cougar promotion. Journey by Cougar is the second piece in our fourpart series of Cougar promotions. Dream by Cougar took home a cluster of prestigious Printing Industry Craftsmanship Awards, including the Xpedex Best of Show Award at the 2012 PICA Awards last year. Rife with gorgeous printing and techniques, Cougar’s outstanding performance makes Journey a timeless showpiece. Cougar itself is a reliable, timeless brand, and a recognized market leader. The Cougar brand, along with the Domtar name, will be around to stand the test of time and to continue partnering with creatives. Designers can send us their pieces created on Cougar. We will showcase them on-line and in print, along with works of fellow inspired creators. Visit the Cougar Paper Community (www. cougarpaper.com) to learn more. <

Today, the Spec Rep role still sees them performing these tasks, but the role has evolved. In fact, Ariva Canada has elevated the importance of the position, renaming it “Business Development Representative.” Although some of the traditional responsibilities remain, the role now encompasses much more. As the title suggests, a Business Development Rep develops new opportunities. Today’s Reps provide “expertise on demand.” They work collaboratively with the design community and end users to: i) provide information and consultation on a wide range of paper and printing issues; ii) answer questions to help the customer achieve the best end result; and iii) optimize the customer’s paper spend and processes to give them a competitive advantage. They are also knowledgeable about different programs, such as direct mail, and environmental issues – in other words all the minutiae that arises within our industry. Chris Whitern, who has been in the business since 1986, brings years of industry experience to her Ariva role. Having worked for printers, a coated mill and a competitive paper merchant in both commercial sales and spec, Chris feels another key objective for Reps is to develop optimized programs. The reward is customer loyalty. The ideal scenario would be to secure the majority of an end user’s paper business so they specify Ariva and our exclusive/semi-exclusive papers. As the business world evolves, end users and the design community have begun to rely on their printers as their primary source of paper knowledge. The Business Development Rep provides the needed help closing the loop between the printer, merchant and customer.

Chris Whitern Although the Business Development Reps need to provide constant value-added service and expertise when meeting with customers/ potential customers, they are also an important extension of marketing and production departments. Despite the many challenges faced by Business Development Reps, Chris loves the challenge of closing the sale and being part of her customer’s paper and print solutions. “Satisfaction at the end of the day is working with the customer to find a paper solution and getting the customer to specify Ariva and their paper brands – even better if it’s an ongoing paper program,” Chris says with a smile. <

Sale of Ariva business in the U.S. D

omtar has sold the Ariva business in the United States to the parent company of Lindenmeyr Munroe (“Lindenmeyr”), one of our long-time business partners, effective August 2013. Headquartered in Covington, Kentucky, Ariva has approximately 400 US employees. Domtar has committed to taking proper

measures to assist those employees affected by the transaction, in accordance with its policies. Ariva’s Canadian operations are not affected by the transaction. The Canadian operations are being consolidated into Domtar’s Pulp and Paper Division where they have been historically. <


Domtar > Resources > Q3 2013 > Page 15

Papers

Domtar expands support for literacy D

omtar has teamed up with First Book, a nonprofit social enterprise that provides new books to children in need, to help bring 60,000 brand-new, high-quality books to kids from low-income families across North America. The Powerful Pages campaign will include “library makeover” grants to 14 schools and programs in U.S. towns that are home to Domtar mills, as well as to eight similar organizations in Canada located in Domtar host communities and First Nations communities. These grants will give educators the funds to purchase an estimated 600 brand-new books through the First Book Marketplace, a website available exclusively to First Book programs. In addition, Domtar is funding one hundred smaller grants as an incentive for schools and programs in communities with Domtar employees to sign up with First Book. These grants will give the new members of First Book’s network the funds to select some 125 new books from the First Book Marketplace for their students. The campaign, which was announced in June, also includes support for national distribution of new books. Domtar will underwrite the shipping costs for 45,000 donated books that will go to educators and program leaders serving kids in need across North America as part of First Book’s ongoing National Book Bank program. Domtar initially teamed up with First Book in 2012 (see article in Resources Q4 > 2012). “Domtar’s commitment to kids in need in their communities is exemplary,” says Kyle Zimmer, President and CEO of First Book. “We learned how dedicated they were when we worked together last year, and we’re thrilled to expand our partnership to reach so many more children with the books and resources they need.”

Two young, happy readers “Investing in the economic and social development of our host communities, and literacy efforts in particular, is a cornerstone of our sustainable business commitment at Domtar,” notes Paige Goff, Domtar’s Vice-President of Sustainability and Business Communications. “We are honored to be able to support First Book’s laudable efforts to get new books in the hands of young readers who otherwise would be going without.” Domtar also sponsored the first World Book Night U.S. this year (see article below). <

Rothschild > Spreading the love of reading BECKY COUSHMAN > Administrative Assistant – Engineering & Maintenance Rothschild Mill

D

omtar-Rothschild, along with other Domtar mills, participated in an event called World Book Night U.S. last April (Resources Q2>2013). A team of volunteers across America gave out a total of half a million books in their communities to those who don’t regularly read or have access to printed books for reasons of means or access. Domtar was a sponsor of the event. Each year, 30 books are chosen by an independent panel of librarians

and booksellers. The authors of the books waive their royalties, and the publishers agree to pay the costs of producing the specially printed World Book Night U.S. editions. Bookstores and libraries sign up to be community host locations for the volunteer book givers. Members of the public apply to personally hand out 20 copies of a particular title in their community. On April 23, the Rothschild Community Donations Committee

Boys & Girls Club

Women’s Community

distributed books to the Women’s Community, Neighbors Place, Boys and Girls Club and Salvation Army.

interaction and enfranchisement and can have a positive effect on mental health and happiness. Book readers are more likely to participate in positive activities such as volunteering, attending cultural events and even physical exercise. Or more simply put, books are fun—and they can be life-changing. <

Why does World Book Night exist? Reading for pleasure improves literacy, actively engaging emerging readers in their desire to read. Reading changes lives, improves employability, social


Page 16 > Q3 2013 > Resources > Domtar

Safety & Wellness

STEP INTO SPRING CHALLENGE 2013>

LIKE CIRCLING THE EARTH 37 TIMES! The winner of the challenge was DuBois Converting & Distribution! DuBois led the challenge from day one, with their team members accumulating over 18 million steps in just eight weeks. That’s an average of 978,000 steps per person!

JULIANNE C. GUZIK > Senior Advisor, Wellness Domtar House

U

nless you were living under a rock from April through June, you couldn’t miss the site of pedometers clipped to waistbands, or the increased foot traffic in stairwells, parking lots and walking trails. Wellness Works at Domtar’s inaugural Step Into Spring Challenge was a resounding success! Over an eight-week period from April 22 to June 16, locations across the company were locked in a fierce battle of fitness. This contest encouraged participants to increase their daily activity level, track their steps with a pedometer each day, and compete as a team against sites across the company. In this time period, over 3000 participants walked a total of 1.9 billion steps. That adds up to 942,000 miles (1,515,000 km), or the equivalent of circling the earth 37 times!

Kip Jones, DuBois Plant Manager, said, “I’d like to congratulate my teammates on our success and thank them for pushing me to be healthier.” Kip adds that the challenge made him more serious about increasing his daily steps, and, “as a result, I not only lost some weight but I’m also in better shape than I’ve been in for years.” In addition to the competition among locations, quite a few individual steppers from around the company showed impressive commitment. One of their keys to success has been the accountability required of the challenge. According to Jodie Smith, DuBois Production Planner, “I look forward to these challenges. Instead of making excuses as to why I don’t exercise more, it forces me to go the extra mile.”

For some of our top steppers, the competitive nature of the challenge drove them to keep their steps up. Adam Mayes of Fort Mill was motivated throughout the eight weeks by “knowing that if I wasn’t out there gaining steps, then someone else was!” Many participants noted that the increase in physical activity was a lasting one and have found lots of opportunities throughout the day to get moving. An optional feature of the challenge was the opportunity to create your own small team within a site. Throughout the company, 268 teams were formed, adding an extra element of motivation and competition. The winning competitor in the team category was The Masters Champions from the Nekoosa Mill, which included team members Kevin Livernash, Jerry Alfuth, Grant Keyser, Brian Lavey and Mark Tuttle. They amassed over 8.5 million steps in eight weeks, an average of 1.7 million steps per person!

The top 10 sites overall:

WELLNESS WORKS AT DOMTAR

1

DuBois

2

Washington Court House

3

Owensboro

4

DFW/Irving

5

Kingsport

6

Ridgefields

7

Espanola

8

Plymouth

9

Windsor

10

Johnsonburg


Domtar > Resources > Q3 2013 > Page 17

Safety & Wellness

DuBois Team: Left to right, front row: Steve McClelland, Lee Knox, Ashley Blessel, Clay Ross, Jaime Ryckman; Back row: Ann Sunealitis, Rick Delia, Jay Barnoff, Bob Shick, Jodie Smith, Jeff Jamison. Team members not pictured: Kip Jones, Tim Kilmer, Brad Smith, TJ Collins, Ben Anderson, Glenna Gentzyel, Danielle Bojalad, John Verdill Overall, the program exceeded our expectations. Josee Turgeon, VP of Total Rewards, notes, “Every day I witnessed many happy, smiling people around me, sharing creative ways to improve

their step counts and encouraging each other to do more.” Tim Healey, VP of Employee Relations, says, “It was great to see everyone walking around the building wearing their pedometers, good-

Top 10 individual steppers: Overall Rank

Site

Name

Total Steps

1

Plymouth

Haywood Leigh

3,247,815

2

Plymouth

Chris Cahoon

2,868,485

3

Montreal

Roxanne Larocque

2,564,618

4

Nekoosa

Kevin Livernash

2,502,024

5

Ashdown

Terri Bishop

2,479,454

6

Addison

Kevin Bolanos

2,471,862

7

Montreal

Lise Jean

2,429,429

8

Ashdown

Phillip Risner

2,395,877

9

Kingsport

Peter Hartman

2,373,911

10

Windsor

Eric Blouin

2,366,203

naturedly bragging about how well their team was doing and showing site pride.” Congratulations to all of the Challenge participants across the company. We hope this program encouraged you to exercise more, for the eight weeks and beyond. If you have a success story from the Step Into Spring challenge that you would like to share, please send an email to julianne.guzik@domtar.com. <


Page 18 > Q3 2013 > Resources > Domtar

Safety & Wellness

Marlboro > Celebrating one year of no recordables TAMMY GATHINGS > Training & In-House Communications Manager Marlboro Mill

T

his time last year, members of the Marlboro Mill team were soul-searching to find a reason for the change in their safety performance. By July 2012, the mill had experienced four recordable injuries, which were three more than they had had in all of 2011. Not only were they faced with an increase in recordable injuries, they were facing the challenges of producing different grades of paper and of major upgrades on the paper machine and finishing operations. After rebuilding the paper machine and going through one of their longest annual shuts in recent history (14 days), Marlboro was then faced with reliability and quality challenges during the first quarter of 2012. In a letter to the mill on July 29, 2013, Bill Edwards, Mill Manager, quoted David Brinkley, who once said, “A successful man is one who can lay a firm foundation with the bricks others have thrown at him.” The mill’s journey to zero injuries was certainly a case of overcoming challenges. But by working together with a positive attitude and focus, employees corrected their course. The mill had a very good second quarter and on July 29 celebrated one year with zero recordable injuries. It has taken a lot of hard work and dedication to get them this far on their safety journey, and they know that the journey does not stop here. Even as

the mill celebrated and reflected on what employees had accomplished, they were fully aware of how fragile safety can be. Members of the Marlboro team remind themselves daily that they can never let their guard down or allow themselves to get complacent. They know they must work more diligently each day to combat complacency. If you ask members of the Marlboro Mill what they think of their recent accomplishment, they would answer by saying, “We are proud of what we have accomplished, but we are just making a pit stop to gas up and celebrate so we can continue our journey to our next milestone. We must do this one minute, one hour and one day at a time. “ <

Ashdown > Winning big at annual EMT competition TAMMY WATERS > Manager, Communications and Government Relations Ashdown Mill

S

everal of the Ashdown Mill’s emergency medical technicians (EMTs) and emergency response team members (ERTs) attended the EMT conference in Hot Springs, Arkansas. The annual event provides an opportunity for team members to receive hands-on emergency response training. The intense training helps ensure each EMT is well prepared to respond in case of an emergency at the Ashdown Mill. In addition, EMTs, first responders and firefighting teams from all over the state take part in structured and challenging competitions to test their various skills. The Ashdown Mill EMT and ERT groups are known as some of the best in the state, having been recognized several times in years past. This year’s performance was no different, as members continued the tradition

of excellence by performing well in several areas and earning numerous honors and awards. Congratulations to the following team members who placed in the following categories in competitions during the conference:

INDUSTRIAL EMT COMPETITION 1st Place: Jamie Paulette (Power) and Pete Schwartz (Paper) 2nd Place: Leslie Renfro (Paper) and Brian Turk (Paper)

“I would like to personally congratulate all of our team members who participated at this year’s competition. Each did an excellent job competing in the industrial-related scenarios and demonstrated not only great professionalism, but also a high level of skill. They represented the Ashdown Mill well while competing in their particular skill set, and I am proud of each of them,” stated Terry Hughes, Safety Manager. <

1ST RESPONDER COMPETITION 3rd Place: Toby Gathright (Maintenance) and Shane Chandler (Maintenance)

FIRE RESPONSE COMPETITION 1st Place: Jr. (William) Johnson (Maintenance) and Marcus Pullen (Paper)

EMT/EMS CHALLENGE COMPETITION 1st Place: Marcus Pullen (Paper) and Brian Turk (Paper)

Front L to R: Keith Pullen, Leslie Renfro, Toby Gathright; Back: Marcus Pullen, Pete Swartz, Jamie Paulette, Shane Chandler and Brian Turk Not pictured, Jr. Johnson


Domtar > Resources > Q3 2013 > Page 19

Safety & Wellness

Kingsport > Weekly Safety Leaders lead the way that allow us to reduce employee exposure to hazards.”

KELLI BEILHARZ > Administrative Relations Kingsport Mill

A

new safety initiative was implemented at the Kingsport Mill in early 2013 in order to get everyone more involved in our safety efforts. Under this initiative, all salaried leaders sign up to become “Mill Safety Leader” for a particular week. They are expected to create a safety slogan or theme for the week and share it with the mill via email and/or the TV monitor system, attend Plant Leadership Team and Supervisor Safety meetings and conduct an audit of an area of the mill they are not familiar with. By the month of May, we had already had 17 different Mill Safety Leaders representing different areas and departments. Their areas of focus have included office safety, emergency lighting, complacency, reducing risks and taking safety home, just to name a few. In the words of Roger Smith, K1 Paper Machine Manager, “The Weekly Safety Leader program is innovative because we have never done anything like it before at Kingsport. It has certainly opened our eyes to a new landscape of places and conditions

The safety leaders have been able to use their different areas of expertise, knowledge and creativity to come up with some interesting weekly topics. One week, a safety audit of offices was conducted reminding us that dangers/ risks are in everyone’s work area, not just in the production areas. Another safety leader held a “lunch and learn” focusing on electrical safety, which could be applied both at work and at home. A process control engineer looked at emergency stop circuits to make sure they still worked as intended and investigated if new ones were needed. Another looked at “out of sight, out of mind” areas in the bleached pulp mill that had been abandoned, but where personnel may still have to travel through often. We will continue to find innovative ways to ensure safety at our mill through the Weekly Safety Leaders. According to Charlie Floyd, who was Mill Manager at the inception of this initiative, “This program has shown us how complex a thorough safety program must be, and that, even though Kingsport is a very safe mill, we still have a lot of work to do to maintain and improve our workplace and our culture.“ <

der

fety Lea k’s Mill Sa This Wee oneycutt is John H slogan is: His safety o t Safety G ‘Don’t Le ’ es am Fl TH IS W EE K Up In

’S M IL L S A FE TY LE A D ER IS DA LE H U D S ON

dit His plan: Cabinet Au ammable K1 Develop Fl M consistent with BP r fo t ee sh y Acid Safet He e Sulfuric will be a e sin Prior to thwillarbe foercu g on Emerge Le n th anitd sig ric LunchEx lfu ncy su ns e Em dit of th andru ck.ergency Light safety au ing. areas, rail/t unloading

Th is Wee k’ s Sa fe ty Sl og an Is : ‘A Sa fe Safety  Topic  is  Conveyor  Safety   Ex it ’ Did  you  know:  There  are  50  fatali+es  a  year  due  to  

This  Weeconveyors.   In  Wood  products  manufacturing,  conveyors  are  the  2   k common    Mil most  ’s type   f  equipment   involved  in   l  oS afety   amputa+ons.   Leader  is   Roger  SmitHe  hwill  be  audi+ng  the   in  U+li+es  area,   This  Week’s conveyors   nd

   Topi “Complacency c:  is  Not  a  Dirt

K1  area  and  Fiberline  area   as  well  as  visi+ng  E/I  and  

ord!” Rhondy  W shops  this   a  SmitMaintenance   ill  also   hweek.    ifew Isn’t taking the s  tHe  ohwur  is  week’s   extra Sami examine   OSHA   fenutytes  M to be il l   SM L AR e compliancy   a nd   T ad the er adequacy.   right thing to do? I ask

Complacency

‘Redtha t du uce ring my fet  You k’ y week you takr  Rissa and time to

e extra care

think before A  few  of  the  items  d iscussed  t Reyo t. duuceac  your his  week  u nd functiona  Risk  topic  will  be  the  use  of er   l  descript ions,  inter   risk,  the  D locks  red CS  try  tes ucing   t  procedu failure  m re odes  for  y This Week’s Topic is: Complacency fin is not word our  instru ,  E-­‐‑stops  and   al  coantdirty m ro en l  elements   tation  and   such  as  va  For  your  s lves.   afety  and  t We  all  focus  on  identifying   Don’t  become  complacent  to   hat  of  you we  want  t r  c o  understa and  eliminating  UNSAFE   nd  the  haz o-­‐‑workers,   about  our warnings  signs ar  actions  to CONDITIONS  daily.    minimize ds  and  think    risk.  

{ This  Week’s  Mill  Safety   Leader  is  Roger  Smith

How  about  we  focus  on   one  more  important   condition  that  is  part  of   most  incidents  and   injuries?  Complacency  –  a   HUMAN  CONDITION!

Ariva-Quebec > 1000 days with no recordables SERGE GOYETTE > Health & Safety Specialist

S

afety doesn’t happen by accident. It happens when you introduce a strict management system that fosters commitment from employees, and leadership from management. By doing precisely that, the Quebec site is now reaping the benefits of its focus on safety. In 2006, Domtar set up its safety protocol in its Ariva establish-

ments, and since then the safety record has been improving steadily. The Ariva distribution centre in Quebec has now achieved 1000 days without a recordable incident, a milestone made possible by the commitment of its 15 employees. It’s important to highlight the effort everyone made to create a safe working environment, by establishing management reviews and action plans, among other tactics, and using the GARDIEN program to counter unsafe behaviours. A thousand days without a recordable: It’s an event that rewards six years of investment

Ariva-Quebec distribution centre employees and joint efforts on behalf of safety and performance at the Quebec site. It’s a remarkable result, and an achievement all employees can rightly be proud of. Here’s to their vigilance in carrying out their tasks.

In way of recognition and appreciation, each employee received a coat at a team dinner celebrating this achievement. <


Page 20 > Q3 2013 > Resources > Domtar

Safety & Wellness

RECOVERING FROM PERFORMANCE SET-BACK

INTESTINAL FORTITUDE!

There has been some realization that we may be trying to do too much, or take on too many initiatives that may be stretching our resources and leadership too thin. We need to continue to be deliberate in how we approach new safety initiatives and ensure we have absorbed the core fundamentals that have been keys to our successes over the past few years before adding more tools to our safety toolkit. When we refer to our monthly total frequency rate (TFR ) and 12-month moving average incident rates and trends, we are referring to a “lagging” indicator. While these are metrics we use as an equitable measurement of performance between organizations of different sizes, more important are the metrics tracking what we are proactively doing to engage our employees and improve our working environments.

12 Mon Mov Avg

3.0 2.5 2.0 1.5 1.0 0.5

JULY

JAN 13

JULY 12

JAN 12

JULY 11

JAN 11

JULY 10

JAN 10

JULY 09

0.0 JAN 09

What is encouraging is the response from the leaders of the sites currently struggling or have had a set-back in performance. The sites are responding as we would hope, by continuing to focus on improved hazard recognition and risk assessment. They are concentrating on more consistent leadership presence in the field and observing work preparation and execution. They are giving timely feedback to our employees on what is being performed well and devoting time to areas of opportunities.

Monthly TFR

JULY 08

ntestinal fortitude, or similar words such as fortitude, stamina or resolution, could be used to describe the mentality of the leadership in our manufacturing mill system group in the midst of a three-month span of progressively lower safety performance, similar to the performance at the end of 2012. The resolve to refocus our sites and stem this recent set-back in performance is evident as the standard and expectations of performance have been raised across all of our sites.

3.5

JAN 08

I

DOMTAR HISTORICAL TFR

MAR 07

ALLAN BOHN > Senior Director Corporate Health and Safety Fort Mill Operations Center

really maintain the status quo. Our employees are WITH SAFETY, THERE IS NO DESTINATION EXCEPT either more aware of CONTINUOUS IMPROVEMENT. THERE IS NO WAY TO risks, or less. They are either taking adequate REALLY MAINTAIN THE STATUS QUO. OUR EMPLOYEES precautions more often, ARE EITHER MORE AWARE OF RISKS, OR LESS. THEY ARE or less. It is important not EITHER TAKING ADEQUATE PRECAUTIONS MORE OFTEN, to develop a mindset of OR LESS. IT IS IMPORTANT NOT TO DEVELOP A MINDSET “good enough.” The sites that have improved or are OF “GOOD ENOUGH.” currently incident-free this year should continue to ask the tough questions Our sites are working hard to capitalize not only and challenge their organizations in light of this on compliance from our employees, but also on success. Efforts and results create movement. their discretionary efforts to reinforce positive The challenge is to keep them consistently behavior in assessing risks, uncover latent orgamoving in the right direction. nizational weaknesses (e.g. training deficiencies, lack of adequate SOPs and JSAs, and process FOOD FOR THOUGHT improvements), and improve conditions at our To what extent are our employees creatively and facilities. This is where our intestinal fortitude emotionally involved in our safety efforts? and perseverance come into play. How much more effort could or would our With safety, there is no destination except employees put into safety if we were able to continuous improvement. There is no way to effectively solicit their discretionary efforts? <


Domtar > Resources > Q3 2013 > Page 21

Sustainability

2012 Sustainable Growth Report highlights our progress

D

omtar’s 2012 Sustainable Growth Report was published at the end of June, providing a Year-1 update on our 2020 sustainable business roadmap..

Participants attending Nekoosa’s logger training workshops learned about forest insects and diseases, as well as water quality issues.

Nekoosa > Logger training workshops support sustainable forestry BOB PETERSON > Wood Procurement Manager Nekoosa Mill

D

omtar’s Nekoosa Mill is committed to promoting sustainable forestry in Wisconsin. Encouraging a highly qualified and professional logging industry is a large part of that commitment. Through our involvement in the Sustainable Forestry Initiative (SFI) Program administered by the Wisconsin SFI Implementation Committee (SIC), Nekoosa participates in and funds a variety of initiatives to promote logger education on sustainable forestry in the region. Through the SIC, Wisconsin has created a very proactive logger training program. In an effort to lower costs and make training accessible to loggers close to where they work, Nekoosa sponsored two logger training workshops at the mill on May 21, 2013. Over 50 loggers attended one or both of the workshops. The Wisconsin Department of Natural Resources provided presentations for the workshops. The morning workshop, “Forest Insects and Diseases,” covered a wide range of insect pests

and diseases affecting the forests in the region. Identification, treatments and preventative measures were discussed in detail. At the end of the presentation, a gypsy moth identification and certification was presented to the loggers, a regulatory requirement for moving quarantined products during restricted timeframes.

Progress is being tracked through a framework of 35 key performance indicators that cover the range of our sustainability efforts, from increasing production efficiency and environmental footprint reductions, to promoting the development of employees, serving customers better and contributing more effectively to host communities. The report highlights a long list of Year-1 achievements: the best year on record for health and safety performance; close to 85% renewable energy use; decreasing greenhouse gas emissions intensity; and, increasing FSC® certified fiber use. Additional focus in the report is also given to innovations that have resulted in almost half of what was previously considered mill by-product “waste” now providing economic value through beneficial re-use; greater employee engagement around sustainable business issues; and, our deep connections to local communities.

The afternoon workshop was “Hot Topics of Water Quality” as it related to logging operations. Regulatory requirements, best practices and water quality issues raised by periodic water quality Best Management Practices audits were highlighted to address areas of potential impact. Updated Water Quality Best Management Practices (BMP) handbooks were distributed during the presentation. Since the initiation of training on voluntary best management practices for water quality in the late 1990s, the rates of water quality issues related to logging have dropped to very low levels based on periodic monitoring administered by the state. Joe Kies, Sr. Buyer, Wood Procurement, at Nekoosa has participated in these monitoring efforts as an industry representative on the interdisciplinary teams created to monitor the effectiveness of voluntary water quality BMPs. <

“From paper communication that helps inform, entertain and connect us, to personal care products that provide hygienic solutions and dignity and quality of life to families, the promise of quality and sustainability that we bring to the world is unwavering,” noted John D. Williams, President and Chief Executive Officer. To view the report, please visit: www.domtar. com/sustainability. <


Page 22 > Q3 2013 > Resources > Domtar

Sustainability

Domtar House > Computers for charities GABY SERFATY > SAP Security Domtar House

O

nce again this year, Domtar has shown its caring side while contributing to the reuse and recycling of electronic equipment. Maison Domtar made a donation of 200 computers, some functional and some earmarked for recycling, to four Montreal-area organizations. The computers destined for recycling were offered to Insertech, an organization that specializes in this type of activity. Insertech, which meets the

applicable government standards, has helped many young people reinsert socially by giving them work experience. The working computers were given to the following organizations:

> Moisson Montréal, founded in 1986 to recover food from agri-food suppliers for redistribution to community organizations working on behalf of food security for disadvantaged people

> Organisation d’aide aux sans-emploi (ODASMontréal), whose mission is to organize activities for and lend support to jobless people and welfare recipients in the southwest of Montreal and on the West Island A recycling bin for electronic equipment – the Électrobac – has also been installed at the Maison Domtar entrance to help employees and visitors divert electronic waste from landfill, where they represent a threat to the environment and health.

> Maison de la Famille de Saint-François, which has helped families since 2001 by contributing to the development of children, and the personal growth of parents

No electronic device is too small to be recycled, and no gesture too small to participate in sustainable development! <

Windsor > EarthChoice Ambassadors plant and distribute trees ANDRÉ GRAVEL > Fiber Procurement Superintendent and Head, EarthChoice Ambassadors Windsor Mill

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his spring saw harvesting work carried out on forest lands at the Windsor Mill site. In all, tending activities covered 60 hectares of forest in 2013 using different silvicultural treatments. Domtar’s forestry engineers had noticed in recent years that certain tree species in this area had reached maturity. An action plan was developed to manage the forest and at the same time recover wood from other species showing signs of dieback, which could lead to trees falling or dying standing before the next harvest. This forest land is also a good habitat for wildlife. By saving trees

conducive to wildlife and rejuvenating the forest, the biodiversity of this area will be sustained. Most silvicultural treatments involve selective cutting that has little visual impact on the landscape. Harvesting using the selection method— the treatment used on over 90% of the territory—consists in harvesting 30 -35% of the volume of a deciduous forest. By protecting young trees during selective harvesting, the forest regenerates naturally and more vigorously. Four hectares were also clear-cut on the land at the entry of the access road to the mill. This land, which had limited forest potential, was restored with a planting of hybrid poplar trees. Following site preparation, the reforestation was completed on May 11 by a group of 80 students and parents, participants in the “Plantons de l’air

pur” (Planting clean air) project, accompanied by forestry employees from the Fiber Procurement Department and Windsor’s EarthChoice Ambassadors. Despite rain, shovel-wielding participants worked tirelessly to meet the day’s objective, and by the end of the day, 5,550 hybrid poplar trees and spruces had been planted on the site. Forest cover is quickly re-established wherever these fast-growing trees are planted. A few days later, on May 16, EarthChoice Ambassadors, accompanied by their colleagues from Fiber Procurement, distributed some 500 trees of different species to mill employees. Both activities raised awareness among young people, their parents and employees of the importance of fiber. For Windsor’s EarthChoice Ambassadors, the forest is also part of their fiber. <


Domtar > Resources > Q3 2013 > Page 23

Sustainability

Hawesville > Teachers learn about paper manufacturing RENEE MCBRAYER > Employee Relations Manager Hawesville Mill

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he Hawesville Mill hosted a group of 16 representatives from the Teachers in the Workplace Program on Thursday, March 21. This program is designed to expose educators to industry in the region in order to learn about the challenges their students may face upon graduation. The goal is to make them more aware of the processes and expectations in advanced manufacturing worksites and to demonstrate the connections between concepts learned in the classroom and their application in the world of work. Following the morning’s gathering and introductions, Hawesville’s General Manager, Steve Henry, welcomed the group and provided a background on Domtar, along with a description of the mill’s rich history, our products and the science, technology, engineering and manufacturing applications in the workplace. Members of the mill’s management team, which included Byron Alvey, Richard Basham and Jon Miller, spoke about the engineering department and the process engineer’s role

at the mill. Renee McBrayer spoke about the Nowlin selection process, and members of our mill team spoke about soft skills that we expect job applicants to possess. The group were then given tours of the bleached pulp and fine paper mills, with Tom Holm, Casper Keller, Alex Beam and Deion Mucker assisting as knowledgeable and entertaining tour guides. This allowed the teachers to see our employees at work and better understand our work environment. About the visit, Helen Mountjoy of Regional Alliance for Education, sponsors of this program, wrote, “The participants felt strongly that they received a reasonable perspective on the skills and knowledge needed to be successful at Domtar and they felt the presenters were very effective. Several of them commented on evaluation forms that hearing from employers would influence the ways they communicate with their students about preparing for the world of work. And, they LOVED the tour. Your tour guides were both knowledgeable and personable. They responded to a variety of questions, introduced us to a lot of other workers, explained processes carefully, and made the experience both educational and enjoyable! Their overall score for the Domtar

Visiting teachers were thrilled by their experience at the Hawesville Mill.

visit was 9.2 on a 10-point scale – which ties for the highest score given this entire year! Thank you so much for letting us come and for being such terrific hosts.” The Hawesville Mill was proud to be selected to host this event and hopes to again partner with the Regional Alliance for Education. We believe that by preparing a workforce for the unique challenges of manufacturing, we are investing in our mill’s future. <

Nekoosa > Papermaking, from the mill to the classroom GINNY JOHNSON > Administrative Assistant & ISO Coordinator Nekoosa Mill

the students. Members of the audience of 175 kids asked many questions on the paper industry and Nekoosa’s pulp and paper mill.

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“This activity provided great interaction between the paper industry and the kids and teachers,” said Shane. “It was a great opportunity to continually improve Domtar’s relationship with the community, along with educating children in our local communities.” <

omtar’s Nekoosa mill took papermaking on the road on June 26. McKinley Summer School in Stevens Point invited Shane Adam (Pulp Operations Coordinator) and Chris Adams (Sr. Process Engineer & PSM Coordinator) to talk about papermaking and do a demonstration for the K-4 kids. Shane and Chris provided positive insight into the paper industry, with real world examples for

Shane Adam and Chris Adams talk about papermaking with summer students


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Sustainability

Nekoosa > Mill rocks the Heavy Metal Bus Tour! GINNY JOHNSON > Administrative Assistant & ISO Coordinator Nekoosa Mill

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ver the past two years, the Nekoosa Mill has become increasingly involved in community and educational activities. When the Heart of Wisconsin Chamber of Commerce called and asked Domtar to participate in the Heavy Metal Bus Tour, it was a no-brainer. After hearing local manufacturers’ concerns that today’s students didn’t know about the manufacturing career opportunities in our community, the Chamber brainstormed ways to show students that successful local manufacturers will soon be needing workers to fill their high-tech, high quality-of-life positions. The Chamber decided it would be a win-win to take local students on the road to meet the leaders of these manufacturers and tour their facilities. Hence, the Heavy Metal Bus Tour was born. The mill hosted 70 Grade 8 students from area schools on May 8, with special guest Wisconsin Lieutenant Governor Rebecca Kleefisch joining the group. This was the third tour, with over 115 students to date learning about local manufacturers. Domtar’s Nekoosa mill hosted the group once again on October 8.

Windsor > Lac-Mégantic tragedy – An offer of very personal support PROVIDENCE CLOUTIER > Communications Advisor Windsor Mill

Wisconsin Lieutenant Governor Rebecca Kleefisch toured the mill with General Manager Mark Bessette. “The passion of the people who work at these facilities has come across to the students, as well as the knowledge of what it takes in both education and skills to work there,“ said Phil Harley, Director of Business Development for the Chamber of Commerce. “Nekoosa strongly believes in the education of our youth, and it is important for us to show them the career opportunities that are available right in their back yard. The earlier they learn about their options, the more they can prepare during their high school careers,” said Mark Bessette, General Manager of the Nekoosa Mill. <

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n July 6 of this year, a freight train carrying crude oil exploded in the heart of Lac-Mégantic, killing dozens of people and destroying a portion of the downtown in this small town. Lac-Mégantic is located 90 minutes by road from the Windsor Mill, near the MaineQuébec border. Some of our employees lost family members, as did many of our suppliers and customers in that area related to fiber procurement, who were affected by the loss of family members, friends and employees. In the wake of this tragedy, the Windsor Mill sought to demonstrate its moral support for its suppliers and customers by offering them the help of a professional from the employee assistance program if they wished to organize group meetings with their employees. They all appreciated this gesture. At the same time, an employee fundraising campaign to benefit the Canadian Red Cross’s Lac-Mégantic fund raised $6,626, an amount matched by Domtar, for a total donation of $13,252. Thank you to all donors. Our thoughts are with everyone affected by this tragedy. <

Karen Wallner, Color Engineer, left, gave the tour.


Domtar > Resources > Q3 2013 > Page 25

Community

MARLBORO > TEACHING CHILDREN ABOUT PAPER AND SUSTAINABILITY WOOD PROCUREMENT STAFF > Marlboro Mill

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s part of an annual awareness program, members of the Marlboro Mill Wood Procurement Team and four co-op students visited Bennettsville Intermediate School on May 21, 2013, to talk about wood products and demonstrate how paper is made. The Wood Procurement Team has been doing this presentation at various schools and organizations for the past 16 years. Ken Stuart, Joe DuBois, Scott Smearman and Matt Krawiec, all of Wood Procurement, and Marshall Cooley, Chandler Thomas, Michael Bailey and Drew Batten, co-op students, met with 150 students from six fourth-grade classes. Students attended a classroom presentation on the many consumer products made from trees and on why trees and forests are important to all of us. Visual aids of products that we use every

day were shown to the children (“Goods from the Woods,” a resource provided by North Carolina Forestry Association) along with wood chips used to make paper. The class also discussed ecology, wildlife, forestry sustainability, the carbon cycle and the importance of forest management. Souvenir items (“Goods from the Woods” box, pencils, literature and a link to Domtar’s Forest Academy) were given to the teachers and students to reinforce the important benefits trees have on our lives. Each student also got the opportunity to enjoy the hands-on process of making a sheet of paper. The basic process of papermaking was explained and demonstrated. The students took pulp and put it in a household blender with water. The blended slurry was then poured over a screen, removed and sandwiched between two finer screens to squeeze out excess water. Afterwards, they put the wet slurry sheet between two blotter sheets and further pressed it

to simulate our process of removing water from the paper. Finally, the sheet of damp paper was taken to a table where each student dried the sheet with a clothes iron. While they made paper, students were reminded of the importance of staying in school and learning as much as they could about math, science and reading, and how these vital subjects were needed to perform jobs in the papermaking industry.  <

Windsor > New hair styles for a worthy cause PROVIDENCE CLOUTIER > Communications Advisor Windsor Mill

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ifteen members, consisting of 14 employees (including one student) and an employee’s son, made up the Domtar Windsor team in the Leucan Shaved Head Challenge, which raises funds for children with cancer. Thanks to their participation and the generosity of plant employees and their families, $10,700 was raised for the cause. The challenge, launched by Operations Manager Jean-Claude Allaire and Union President Marc Frappier, quickly turned into a demonstration of solidarity with children fighting cancer. The appeal was heard loud and clear, and testifies to the commitment of one and all. Mill General Manager Éric Ashby agreed to put a price on his head and proudly went under the razor with his colleagues.

That day, to the applause of a large crowd, which included a number of colleagues who had come to support the team in person, our brave volunteers adopted their new hair style.

Antoine Zuchoski, Stéphane Vaillant, Michel Paquette, Pierre-Étienne Lamontagne, Éric Ashby, Stéphane Palin and his son Karl, and the only female participant, Pascale Larrivée-Vanier.

On behalf of all Domtar employees, we salute the commitment of Marc Frappier, Jean-Claude Allaire, Réjean Cloutier, Pascal Blanchette, Benoît Bernier, Alain Gaudreault, André Langlois,

With this gesture, you offered tangible proof of your CARING for this cause. <

Before the razor

New hairstyle


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Community

Domtar House > Cycling for cancer research NICHOLAS ESTRELA > Manager, Investor Relations Domtar House

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wenty-one passionate riders joined forces on July 6-7 to represent the Domtar cycling team in a two-day, 230-km ride from Montreal to Quebec City to raise awareness for cancer research. The Enbridge Ride to Conquer Cancer is Quebec’s largest cycling fundraiser and supports life-saving cancer research, treatment and care

programs at the Jewish General Hospital in Montreal and its partner hospitals across the province. This annual event, which also takes place in Vancouver, Calgary and Toronto, as well as in Brisbane, Australia, draws thousands of participants. It brings together communities of cancer survivors, cyclists and supporters who train and fundraise in order to participate in the event. This year’s fifth edition was no different, with the Montreal to Quebec City ride helping

to raise $6.3 million, including over $90,000 from the Domtar team. The blue and green were proudly on display within the sea of over 1,700 riders. All braved the distance and the heat for a good cause, each cyclist with a very personal and compelling reason for being there. The team plans on reuniting for a bigger and better experience next year. An information session will take place most likely in early 2014 at Domtar House. Interested participants can also contact Anouk Bastien (x85058). <

Domtar House > 10th annual blood drive RICHARD DESCARRIES > Manager, Communication Services and Editor, Resources Domtar House

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ixty-five Maison Domtar employees gave blood on June 6, marking the 10th annual Héma-Québec blood drive at this location. It’s worth noting on this anniversary that no fewer than 734 blood donations have been collected by Héma-Québec since their first blood

drive 10 years ago. When you consider that each donation has the potential to help up to four people, the number of patients who received blood products derived from these donations may be as high as 2,936. Bravo to all those who held out their arms to make a donation of life. We’re counting on your usual generosity to continue this fine Maison Domtar tradition for the next 10 years. < Michael Cross, VP Financial Reporting & Compliance, giving blood on June 6


Domtar > Resources > Q3 2013 > Page 27

Community

Attends >Team building and trekking for Oxfam BETH OLIVER > Attends UK Marketing

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railtrekker is a trek for teams of four across the Yorkshire Dales National Park in Northern England. This year, 350 teams, including Attends Friends, took part in the Oxfam event, all raising money to help people in poverty. Dean Feetham, Attends UK General Manager, Caitlin Smith, Product Advisor, Beth Oliver, UK Marketing, and Zoe Bentley, Warehouse Manager, formed the group Attends Friends and were determined to take on the challenge. They were backed by their essential support crew Jane Smith, UK Product Lead, and Grace Feetham, who provided the team with food, drink and encouragement at every check point. At 9 a.m. on Saturday, June 1, 350 teams gathered at the start line in Skipton and began the challenge through the Yorkshire Dales. As the sun shone down over the national park, the team of four turned into a team of three as Zoe was forced to quit the challenge at check point one due to ill health after four hours of walking.

The route was challenging and required great determination and teamwork. After walking, talking, heated debate, 11 ½ hours of beautiful scenery and some very sore muscles and blistered feet, Beth and Cate reached check point two and received the Bronze medal for walking 40 km (25 miles). At 3:30 a.m., having trekked throughout the night with his adopted team (Oxford volleyball team mates from Italy, Switzerland, Spain and Australia), Dean reached check point three and was welcomed by the rest of the team and support crew, he received the Silver medal for walking 65 km (41 miles) in 18 ½ hours. Even though Attends Friends finished at different stages, the trek involved a huge amount of teamwork, morale-boosting and encouraging of one another, resulting in a fantastic sense of achievement and £1,340.00 raised for Oxfam to date. It was so rewarding that they have already started considering signing up for Trailtrekker 2014. <

Attends Friends Dean Feetham, Cate Smith, Beth Oliver and Zoe Bentley

Marlboro > Loose change for a good cause TAMMY GATHINGS > Training & In-House Communications Manager Marlboro Mill

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merican Cancer Society Relay for Life souvenir cups were distributed in April to Marlboro Mill employees. They were invited to begin collecting their loose change for a “dump-the-cup” event held in May. All monies collected benefited the Marlboro County American Cancer Society’s Relay for Life event. On May 3 and May 17, members of the mill’s Event Planning Committee greeted employees as they drove in through the mill’s main entrance. Employee after employee “dumped” their cup of loose change, dollars and checks. During the May 3 event, employees donated a total of $997 from their cups. They rose to the challenge of doubling that amount at the May 17 event, with donations totaling $2,243. The Marlboro Mill’s total donation to the Marlboro County Relay for Life was $9,279.68, with over $3,000 coming from the two “dump-the-cup” events. The mill was recognized 2013’s Top Presenting Sponsor & Top Fundraising Team for Relay for Life of Marlboro County. <

Chinel Boateng (Community Manager South Atlantic Division | American Cancer Society, Inc.) Angie Adams (Administrative Technician), Sandy Donaldson (Buyer) and Bernie Stewart (Special Projects – Reliability)


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Community

KINGSPORT > GREEN DRIVE AUTO EXPO KELLI BEILHARZ > Administrative Relations Kingsport Mill

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he EarthChoice Ambassadors at the Fort Mill office held a green car event in October 2012 for colleagues to test drive the Ford C-Max hybrid and the Ford Focus electric car. Kingsport EarthChoice Ambassadors were then inspired to build on the Fort Mill idea. The Kingsport Mill, as title sponsor, collaborated with the Kingsport Chamber of Commerce and Keep Kingsport Beautiful to hold the first ever Green Drive Auto Expo at the Kingsport Farmers Market on May 30, 2013. The Green Drive Auto Expo, hosted by the Kingsport Mill, featured a selection of hybrid cars, electric cars and other highly fuel-efficient vehicles on display from nine local auto

dealers. Other businesses at the Expo included local financial institutions there to discuss auto financing, the East Tennessee Clean Fuel Coalition and the Tennessee Department of Environment and Conservation, as well as alternative powered vehicles from the City of Kingsport. The Expo media sponsors were ABC TV‑19 WKPT and 98.5 WTFM. The event attracted about 300 people. The $3,000 raised through vendor fees went to support the efforts of Keep Kingsport Beautiful. All attendees received a complimentary ream of Domtar’s EarthChoice paper. The Kingsport EarthChoice Ambassadors, employees from the mill and Todd Kirsch, account manager for the business papers printing sales department, were available to answer questions. <

Kingsport > Caring in the community KELLI BEILHARZ > Administrative Relations Kingsport Mill

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uring the United Way’s Week of Caring, volunteers from the Kingsport Mill spent their Day of Caring (June 19) working on two different projects. One was a painting project at the Lee Family Learning Center, which provides literacy programs, individual tutoring, after-school programs, parenting and nutrition classes as well as education and career counseling. The other project was cleaning and office work at CASA for Kids, an organization that advocates for the best interest of neglected/abused children who have been appointed through the juvenile courts. David Hobbs, Project Engineer at the Kingsport Mill and United Way Campaign Chairman, organized the event and recruited volunteers from the mill. A total of 24 people volunteered for the Day of Caring, a team made up of co-op students, employees and their familiy members. Both projects were successful, and the organizations were grateful. In a thank you letter addressed to Domtar, the Lee Family Learning Center stated, ‘’The residents love the new color of the community room and the kids have raved about the new colors. Thanks to this project the morale of the community has been lifted. It was truly a Day of Caring.” <


Domtar > Resources > Q3 2013 > Page 29

Community

DuBois > Domtar supports hospital fundraiser JODIE SMITH > Planner/Scheduler DuBois Converting and Distribution Center

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uBois Converting and other local sponsors were honored to present the second annual “Rockin for Little Hearts” concert on May 6 to benefit the Children’s Hospital of the Pittsburgh Heart Institute.

DOMTAR DONATED $10,000 IN SUPPORT OF THIS CAUSE.

Domtar was approached to sponsor the benefit event by Cindy Gradowski, the mother of a young boy who had been a patient in the cardiac unit undergoing open heart surgery. She had also appealed to Brett Michaels, a well-known musician and reality TV personality, who had been treated for the same condition as her son Ethan.

tion of the check to hospital representatives. Including Domtar’s donation, a total of $111,647 was raised to benefit the hospital’s Cardiac Care Unit. <

After a lot of hard work by Cindy, Domtar volunteers and the community of DuBois, the concert featuring Brett Michaels, who donated his performance, was held before a sold-out crowd at the Treasure Lake Ski Lodge in DuBois. Domtar donated $10,000 in support of the cause. On May 27, Cindy came to DuBois Converting and met with Plant Manager Kip Jones and Administrative Assistant Ashley Blessel, for the presenta-

L-R, Mary Varacallo, Kip Jones, Ashley Blessel, Cindy Gradowski and Susan Salyards

Port Huron > WALL-E float promotes recycling TONY BAILEY > Network Technician Port Huron Mill

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he Port Huron Mill participated in the Port Huron International Rotary Day Parade on July 17, 2013, kicking off the Port Huron to Mackinac Boat Race Week. The theme for the parade was Disney and in tribute a WALL-E float was built. The Port Huron Mill saw WALL-E as an ideal ambassador to promote recycling, which is part of sustainability. WALL-E stands for Waste Allocator Load Lifter - Earth Class. Our participants handed out over 106 lbs. of candy during the parade, all with wrappers made from Port Huron paper, and PAPERbecause bookmarks. The float also promoted Domtar’s PAPERbecause and Forest Academy websites. Our float was even pictured in the local newspaper, The Times Herald. Our float was graced with the presence of local celebrity Emily Torres, who sang a couple of songs from the movie Wall-E. She made a video asking Bruno Mars to her

prom, posted it on YouTube, and she was invited to appear on the Ellen DeGeneres Show. Although Bruno was unable to attend Emily’s prom, he did dance with her live on the show. She received a Gucci dress for the prom that she later sold on eBay and donated all of the proceeds to Collin

Vani, a Port Huron high school student who was diagnosed with clear cell sarcoma. Thank you to the employees and their families, who spent many hours designing and building the float. <


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People & places

DuBois > Domtar Mike Edwards honored for 50 years in the paper industry out in force THOMAS HOWARD > Vice-President, Government Relations Fort Mill Operations Center

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amily, friends and colleagues joined together in Fort Mill on June 27 to honor Mike Edwards as he retired from Domtar and marked a highly successful 50-year career in the pulp and paper industry. Attendees from as far away as Mike’s native Scotland came to honor (and do a fair amount of roasting to) the man who, at the time of his retirement, was Domtar’s Senior Vice President for Manufacturing.

Guests enjoyed a “southern pig roast” cooked by Marty Barfield, Fiberline, Power & Recovery Manager, and Larry Warren, Director of Converting . Master of Ceremonies Jack Bray, Group Vice-President, Pulp and Paper Manufacturing, introduced John D. Williams, our President and CEO, who praised Mike for his many contributions to Domtar – most particularly in guiding the Company to worldclass status in safety performance. The evening was full of laughs, good stories and strong tributes to a man, who – although short in stature – is a person we have all looked up to. <

JODIE SMITH > Planner/Scheduler DuBois Converting and Distribution Center

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mployees at DuBois Converting came out in force at the Firemen’s Parade as part of DuBois Community Days. Volunteers got together and constructed a float, proudly displaying the PAPERbecause campaign posters. Over 40 Domtar employees and their family members walked in the parade with the float. Along the route they passed out reams of paper with the Domtar website address printed on them, making their participation a huge success. Building community awareness and having fun made for another great day for Domtar! <

Domtar’s float and enthusiastic participants

Port Huron > Celebration of longevity > 1916 – Name change to Port Huron Sulphite CRAIG TIMM > Manager, Public Affairs

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omtar marked 125 years of papermaking at the Port Huron Mill on June 22. The mill’s 250 employees opened the doors of the operation to their families, invited dignitaries and other guests. A great time was had by all!

HISTORICAL BACKGROUND

> > > > > >

> 1888 – Founded as the Michigan Sulphite Fiber Company. The original work force numbered approximately 100 immigrant German and Hungarian workers who produced wrapping paper.

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and Paper Company, produced raw pulp, finished tissue and drug wrapping papers 1938 – Grew to five paper machines, production of wax papers 1964 – Grew to six paper machines, name change to Port Huron Paper Company 1983 - Purchased by Pentair Corporation, investment of $20 million in the mill 1987 – Purchased by E.B. Eddy Paper, Inc. 1988 - E.B. Eddy Forest Products Ltd., including Port Huron Mill, acquired by Domtar 2007 - Domtar and Weyerhaeuser’s fine paper business combine to become the largest manufacturer and marketer of uncoated freesheet papers in North America. 2013 – Port Huron Mill 125th anniversary  <

Visitors enjoying mill tour


Domtar > Resources > Q3 2013 > Page 31

People & places

Rothschild > Wisconsin River cleanup BECKY COUSHMAN > Administrative Assistant – Engineering & Maintenance Rothschild Mill

LISA SIMCHICK > Administrative Assistant Johnsonburg Mill

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omtar employees and approximately 250 students from local middle and high schools participated in the 13th annual Wisconsin River Cleanup Project on May 10. The purpose of the event is to beautify the Wisconsin River around Lake Wausau and the surrounding areas while educating the students and inspiring them to take on the responsibility of keeping our natural resources clean. It is an eye opener for the students as they experience how careless people in our community can be. Approximately 2.5 to 4.0 tons of garbage and various metals are collected each year. Oil barrels, tires, toilets, TV sets, shingles, microwaves, a car engine and even a purse

Rick Parkin, Dave Clairmore, Gary LaPorte, Mike Rolnecki, Tim Oelke, Jim Clairmore, Pat Pergolski, Becky Coushman, Aimee Gennrich, Sherri Selting, Julie Eron, Chuck Gierczak, Jenny Felch, Loni Resch (Missing from photo – Warren and Celena Netzow, Joni Filipiak) (which was turned over to police and returned to the owner) are a few of the items that have been found.  <

Rothschild > Distinguished visitor tours mill TERRY CHARLES > Manager, Environment, Health & Safety Rothschild Mill

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isconsin State Representative Mandy Wright recently toured the Rothschild Mill during a recess period from the state legislature. Ms. Wright, a former school teacher, is working her first term as state representative of the 85th District and serves on four assembly committees for small business, education, agriculture and consumer protection. Representative Wright is interested in Domtar’s success as a major employer in the Village of Rothschild located in her district. She is a strong advocate for job creation and strong public schools, both important for the continued success of our mill. A local resident, Ms. Wright has family ties to the Rothschild Mill that go back in its 100 year history. As a former teacher, she appreciated receiving a copy of a mill publication titled “D.C. Everest to Domtar, a Century of

Johnsonburg > First annual Thomas C. Detwiler Memorial Scholarship

Tradition” that tells the story of the mill over its first 100 years. Following a full tour of the mill, some time was spent discussing future plans and issues our industry and mill are faced with. As a newly appointed legislator, her enthusiasm and genuine interest in our future was greatly welcomed and appreciated. <

Representative Mandy Wright (left) and Kathy Collins, Environmental, Health, & Safety Manager

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he first annual Thomas C. Detwiler Scholarship was presented to David Redmond during the commencement ceremony of the 2013 Johnsonburg Area High School graduating class. David, son of Dave Redmond, maintenance mechanic at the mill, will be pursuing a civil engineering degree at Penn State University. Dave Redmond The scholarship honors the memory of Tom Detwiler, V.P. Mill Manager of the Johnsonburg Mill, who lost his nearly six-year battle with cancer on May 20, 2012. The selection committee considered candidates pursuing a degree in the field of science with a minimum 3.5 GPA and involvement in at least one extracurricular activity, with a preference given to a music program. Tom was a dedicated and passionate leader during the 38 years he spent at the mill. His wisdom and tireless efforts made a lasting impression on those he touched during his outstanding career. Tom’s love of science, nature and the outdoors, coupled with the love of his family and music, are part of a legacy that Domtar would like to perpetuate with this scholarship on behalf of his family. <

Kathy Detwiler (Tom’s widow), David Redmond and Bob Paladino (Paper Mill Manager and School Board President).


There’s more to Halloween than trick or treating. Halloween is a fun time for children and their families. It is also a time to be vigilent and safety-minded. Start the safety conversation with your children today and teach them to think ‘‘Is this safe?’’ Make sure they choose appropriate disguises. Plan to accompany them if they are 12 and under. And if you are driving on October 30th, be extra careful. Have a safe and happy Halloween!


Eng resources q3 2013