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CALENDAR OF CLASSES FALL 2008 THROUGH SUMMER 2009


CLASSES Fall 2008 through Summer 2009 THE SUGGESTED AUDIENCE FOR EACH CLASS IS LISTED WITH THE FOLLOWING CODES: All Employees Individual Contributors Supervisors Managers

NEW OFFERINGS ARE LISTED IN BOLD

SEPTEMBER 08 Page 10 ■ Write it Right (Session I) 7 10 ■ Profession of Management (Session I) 7 17 ■ Write it Right (Session II) 7 17 ■ Profession of Management (Session II) 7 17 ■ Defensive Driver Training 8 18 ■ CPR/AED Training 8 24 ■ Write it Right (Session III) 7 24 ■ Profession of Management (Session III) 7 30 ■ 7 Habits of Highly Effective Managers (Session I) 8 OCTOBER 08 ■ Write it Right (Session IV) 1 ■ Profession of Management (Session IV) 1 ■ CPR/AED Training 2 2 ■ 7 Habits of Highly Effective Managers (Session II) 7 ■ 7 Habits of Highly Effective Managers (Session III) 7 ■ Defensive Driver Training ■ Facilitation Skills 8 ■ Power Proofreading (Session I) 8 15 ■ Power Proofreading (Session II) 15 ■ Responding to Public Records Requests 21 ■ Problem-Solving: Results, Solutions, Improvements, and Innovations (Session I) 21 ■ Stepping up to Supervisor (Session I) 22 ■ Power Proofreading (Session III) 23 ■ 7 Habits of Highly Effective People (Session I) 23 ■ Problem-Solving: Results, Solutions, Improvements, and Innovations (Session II) 28 ■ Stepping up to Supervisor (Session II) 29 ■ Hidden Secrets of Outlook 29 ■ Power Proofreading (Session IV) 30 ■ Searching for Records in Laser Fiche 30 ■ 7 Habits of Highly Effective People (Session II) NOVEMBER 08 ■ De-stressing Your Life; Effective Stress 4 Management 4 ■ Stepping up to Supervisor (Session III) 5 ■ Write it Write Advanced (Session I) 5 ■ Budget Basics 6 ■ 7 Habits of Highly Effective People (Session III) 6 ■ CPR/AED Training 6 ■ Records Disasters: SSS for SOS 12 ■ Part Time New Employee Orientation 12 ■ Write it Write Advanced (Session II) 13 ■ Leadership: Great Leaders, Great Teams, Great Results (Session I) 18 ■ Leadership: Great Leaders, Great Teams, Great Results (Session II) 19 ■ Write it Write Advanced (Session III) 19 ■ Interviewing Skills 20 ■ Leadership: Great Leaders, Great Teams, Great Results (Session III) 25 ■ Supervisory Essentials (Session I) 26 ■ Write it Write Advanced (Session IV)

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DECEMBER 08 ■ Supervisory Essentials (Session II) 2 ■ Email as a Record 3 ■ Contracts Administration 3 ■ CPR/AED Training 4 10 ■ Discipline: Putting it into Practice 10 ■ Microsoft Excel Basics 16 ■ Defensive Driver Training 18 ■ Dealing with Difficult People

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JANUARY 09 ■ Write it Right (Session I) 7 14 ■ Write it Right (Session II) 20 ■ Increasing Personal Effectiveness (Session I) 21 ■ Write it Right (Session III) 21 ■ FOCUS: Achieving Your Highest Priorities 22 ■ Increasing Personal Effectiveness (Session II) 27 ■ Increasing Personal Effectiveness (Session III) 28 ■ Maximizing Your Supervisory Potential 28 ■ Write it Right (Session IV) 29 ■ Increasing Personal Effectiveness (Session IV) FEBRUARY 09 ■ Increasing Personal Effectiveness (Session V) 3 11 ■ New Supervisor Orientation 11 ■ Defensive Driver Training 17 ■ 7 Habits of Highly Effective People (Session I) 18 ■ 7 Habits of Highly Effective People (Session II) 19 ■ Effective Negotiating Techniques and Tools (Session I) 24 ■ 7 Habits of Highly Effective People (Session III) 25 ■ Managing Change; The Only Thing That’s Constant 25 ■ Budget Basics 26 ■ Effective Negotiating Techniques and Tools (Session II) MARCH 09 ■ Responding to Public Records Requests 4 ■ Defensive Driver Training 4 4 ■ Power Proofreading (Session I) 11 ■ Power Proofreading (Session II) 11 ■ Part Time New Employee Orientation 17 ■ Stepping up to Supervisor (Session I) 18 ■ Power Proofreading (Session III) 18 ■ Hot Wash: After Action Review 19 ■ Searching for Records in Laser Fiche 24 ■ Stepping up to Supervisor (Session II) 25 ■ Power Proofreading (Session IV) 31 ■ Stepping up to Supervisor (Session III)

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APRIL 09 Page ■ Write it Write Advanced (Session I) 1 13 8 ■ Write it Write Advanced (Session II) 13 8 ■ Contracts Administration 15 15 ■ Discipline: Putting it into Practice 16 15 ■ Write it Write Advanced (Session III) 13 15 ■ Microsoft Excel Basics 16 21 ■ Supervisory Essentials (Session I) 15 22 ■ Write it Write Advanced (Session IV) 13 22 ■ 7 Habits of Highly Effective Managers (Session I) 8 23 ■ 7 Habits of Highly Effective Managers (Session II) 8 28 ■ Supervisory Essentials (Session II) 15 29 ■ 7 Habits of Highly Effective Managers (Session III) 8 29 ■ Hidden Secrets of Outlook 12 MAY 09 ■ Leadership: Great Leaders, Great Teams, 5 Great Results (Session I) ■ Defensive Driver Training 6 ■ Email as a Record 6 ■ Leadership: Great Leaders, Great Teams, 7 Great Results (Session II) 14 ■ Leadership: Great Leaders, Great Teams, Great Results (Session III) 19 ■ Increasing Personal Effectiveness (Session I) 20 ■ FOCUS: Achieving Your Highest Priorities 20 ■ Giving PowerPoint Presentations 21 ■ Increasing Personal Effectiveness (Session II) 26 ■ Increasing Personal Effectiveness (Session III) 28 ■ Increasing Personal Effectiveness (Session IV) JUNE 09 ■ Increasing Personal Effectiveness (Session V) 2 ■ Defensive Driver Training 4 10 ■ Part Time New Employee Orientation 17 ■ Working Through Emotions and Conflict

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INTRODUCTION What’s new for this year. Dear Colleagues, Have you ever heard the quote, “Change is inevitable. Change is constant.”? The City of Anaheim is changing and transforming at a rapid pace. We have new development, projects, and programs underway, the community continues to grow becoming more complex and diverse, and the City’s workforce is transforming with the retirement of many long term employees. As we look forward, Vision 2020: Anaheim Proud presents us with a new direction and opportunities. All City Employees are encouraged to be part of the Anaheim experience through Community, Service, and Economic Vitality Initiatives. To assist you in meeting the challenges and inevitable changes you face, we are pleased to launch our new development program offerings for 2008/2009. We hope our new services and courses will help meet the challenges as you strive to carry out the City’s vision and perform effectively in your evolving and important work roles. Speaking of change, you may have noticed our catalog has a new look! Along with the catalogs new appearance, we are introducing other important changes as well: ■

New Classes! We are offering several new classes on topics such as conflict management, supervision, meeting management, giving PowerPoint presentations, dealing with difficult behaviors, and many more.

New Training Schedule! To better support your professional development planning, we are now offering one catalog that will incorporate all of the training offered for the year (From September to June).

New Trainers! We have many skilled and talented City of Anaheim employees who have specialized strengths in certain areas. They have kindly agreed to share their expertise with us and will be teaching Profession of Management, Contracts Made Easy, Excel Basics, and Managing your Budget, to name a few.

New Names! We have rededicated the Training Room and Lunchroom C in honor of Anaheim’s Historical figures Helena Modjeska and Clementine Langenberger.

New Team! We are also experiencing change in our Employee Development Team. Please take a moment to read the brief background information about each of our team members on the following page. We have also provided clarification on the roles we perform so you know who to contact.

We look forward to working with you in the future and we hope you join us in our journey as we “Embrace the Change”!

K ANDICE TAYLOR -S HERWOOD Employee Development

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REGISTRATION Information to get you started. HOW TO REGISTER

On-line at the Human Resources site: http://insider/hr/train_classbrow.asp If you are having trouble registering or notice your personnel information is not correct, please contact Breana Gattari at bgattari@anaheim.net. All training attended during work time requires your supervisor’s approval. Note: Submitting the training enrollment form does not confirm your place in the class. FOR YOUR INFORMATION

1. The decision on whether a class has sufficient enrollment to be held will be made approximately two weeks prior to the class. Space permitting, enrollment may be accepted closer to the class date. Call Breana Gattari at (714) 765-4059. 2. Confirmation of enrollment will be sent by email two weeks prior to the class. 3. Without a two-week cancellation notice, or a replacement enrollee for a reserved seat, NO SHOWS will be billed up to $50. 4. All fees will be charged including no show fees to the budget account number on your enrollment form.

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INSTRUCTORS Meet your career builders. ■

Kandice Taylor-Sherwood has a Bachelor’s degree in Psychology and a Masters degree in Industrial Organizational Psychology. For over ten years, she has been working in the field of adult learning, Organizational Development and Training. Before coming to Anaheim, she worked for Los Angeles Unified school District as the Principal Human Resources Specialist managing a team of training and development specialists. Kandice values learning and education and has taught as a part-time instructor for California State University, Long Beach. She also owns her own consulting business and has provided training services, organizational development interventions, and keynote speeches for both the public and private sector. Kandice is certified as a master trainer with several training organizations such as Achieve Global, Leadership Strategies, Franklin Covey, and ASTD. She is certified to train a variety of topics including Project Management, FOCUS: Time Management, The Seven Habits of Highly Effective People/Managers, the Four Disciplines, and Leadership. Additionally, Kandice is certified in process facilitation and the DiSC personality inventory, which allows her to perform one of her passions, which is helping teams to work and play well together. Please contact Kandice for assistance with organizational interventions and/or development activities such as department/unit needs analysis, one-on-one coaching, team-building sessions, meeting facilitation and customized training.

Sandy Witz began her career with the City of Anaheim in 1988 and has worked as a Management Analyst in the Budget Division and as Personnel Analyst in the Classification and Compensation and Benefit sections of the Human Resources Department. Sandy earned her undergraduate degree in Political Science from California State University, Long Beach and a Master’s Degree in Public Administration from the University of Southern California. Sandy looks forward to facilitating new course offerings and enjoys illustrating teaching points by using stories, experiences and lessons learned from her past work experiences and those shared by fellow employees. Please contact Sandy for questions and information on Tuition Reimbursement and PC Loan programs. Sandy will be teaching several classes, including Increasing Personal Effectiveness, Maximizing Your Supervisory Potential, Working Through Emotions and Conflict and New Employee Orientation. ■

Breana Gattari graduated from California State University at San Marcos and currently is completing a Masters degree in Public Administration at California State University, Fullerton. In 2006 Breana began employment with Anaheim as a graduate intern in the Human Resources Department. Shortly thereafter, she was transferred to the Public Information Office where she finished her internship. In 2007 Breana returned to Human Resources to serve as the training and development coordinator. Breana has recently completed the ASTD Total Trainer Program and will be facilitating our recently improved New Employee Orientation as well as Franklin Covey’s FOCUS class. Please contact Breana for assistance with training enrollment, training history, and any other questions you may have pertaining to the instruction offered through the city of Anaheim.

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CATALOG GUIDE What classes should I take? The classes in this catalog are designed to enhance specific competencies. A competency is a cluster of work behaviors that share a common theme. A competency is one aspect of HOW work is done; it is part of the complex formula for what drives and determines effective job performance. To aide you in identifying the classes most suitable for your professional development needs, all of our classes are divided into four categories, which link to and develop competency in the following City roles: Individual Contributor Role (Look for classes highlighted in green) Classes designed for individuals who are: ■ Responsible for their own performance and value-added contribution ■ Members of a group or team Supervisory Role (Look for classes highlighted in orange) Classes designed for individuals who are: ■ Responsible for results accomplished through others in direct one-on-one relationships. ■ Responsible for work performance of direct reports. ■ Implement policy and procedures. Manager Role (Look for classes highlighted in purple) Classes designed for people who: ■ Are responsible for program/division performance ■ Supervise supervisors ■ Deliver results for program area(s). ■ Design program policies and system procedures All Employees (Look for classes highlighted in blue) Example, classes such as AED and Defensive Driver Training, which are not linked to a specific role. Because many of you hold several roles as you carry out your duties and responsibilities for the City of Anaheim, it may be appropriate for you to enroll in courses that are offered in one or more of the categories identified above. To further assist you in making the right decision about your career development, we have included the City’s developmental competency model on the following page. In addition, each of the courses presented in this catalog includes a brief list of the competencies that class was designed to develop.

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COMPETENCY MODEL Help identify the right class for you. INDIVIDUAL CONTRIBUTOR ROLE

SUPERVISOR ROLE

DEFINITION:

DEFINITION:

Responsible for own performance and value-added contribution

Responsible for results accomplished through others in direct one-on-one relationships

COMPLEXITY: ■ ■

Team/group member Differing levels of Citywide impact

COMPLEXITY:

Responsible for work performance of direct reports ■ Focus on one level down ■ Implements policy and procedure ■

CORE COMPETENCIES

Technical Proficiency Service Orientation Communication Skills ■ Verbal ■ Written Values Diversity Computer Literacy ■ Proficient in City Programs Math/Budget Skills City Knowledge ■ City Policies & Procedures Self Management ■ Personal Style ■ Time Management Interpersonal Skills ■ Conflict Resolution ■ Team Member Skills Critical Thinking ■ Problem Solving ■ Decision-Making ■ Planning and Organizing Own Tasks ■ Balancing Priorities

CORE COMPETENCIES

Competencies of the individual contributor and: Understand Supervisory Role & Responsibilities Shares City Knowledge Upward and Downward Communication Planning & Organizing the Tasks of Others Performance Management ■ Coaching ■ Performance Appraisal ■ Disciplinary Control ■ Labor Relations ■ Staff Development Meeting Management Task Accountability LEADERSHIP OPPORTUNITIES

Those in the role of supervisor demonstrate leadership through: ■ Building Relationships ■ Listening ■ Approachable ■ Builds Trust ■ Credibility ■ Threat/Opportunity Identification ■ Mentors Others ■ Sets Stretch Goals ■ Cheerleading/ Morale Building

LEADERSHIP OPPORTUNITIES

Those in an individual contributor role demonstrate leadership through: ■ Demonstrated: Integrity/Character ■ Risk-taking/Tolerance ■ Creativity/Innovation ■ Learning/Watching Trends ■ Drive for Results ■ Servant Leadership ■ Initiative/Assertiveness ■ Role Model ■ Functions with Ambiguity ■ Resiliency ■ Passion

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MANAGER ROLE

CITYWIDE ROLE

DEFINITION:

DEFINITION:

Responsible for program/division performance; supervises supervisors

Responsible for organization-wide planning

COMPLEXITY:

COMPLEXITY:

Delivers results for program area Designs program policies and system procedures ■ Focus on two levels down ■ Cross functional perspective

Monitors the environment Focus on the future ■ Develops capacity

CORE COMPETENCIES

Competencies of the manager and:

CORE COMPETENCIES

Responsibilities

Competencies of the supervisor and:

Global perspective Strategic/long term thinking Vision Change management Capacity development Political acumen Exercises positive power & influence Builds strategic alliances Community focus & involvement Articulates a compelling message Connects to outside world

Understand Management Role & Responsibilities Citywide Knowledge ■ Budget ■ Purchasing Work Systems Planning Organizing Focus on Results (Controlling) Project Management Crisis Management Coordination of Work with Stakeholders Program Accountability Public Policy and Governance LEADERSHIP OPPORTUNITIES

Those in a manager role demonstrate leadership through: ■ Negotiation ■ Team Development and Accountability ■ Facilitation ■ Systems Thinking ■ Influence/Advocacy ■ Articulates the Context of the Work

The City’s training programs will continue to support employee development at all levels of the organization and the Learning Opportunities catalog reflects this commitment. Individuals may call or schedule an appointment with Kandice Taylor-Sherwood regarding individual development needs at 765-4466.

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CLASSES Learning opportunities for 2008 and 2009. THE SUGGESTED AUDIENCE FOR EACH CLASS IS LISTED WITH THE FOLLOWING CODES:

All Employees

Individual Contributors

Supervisor

Manager

Profession of Management One four-day session offered (You must attend all four days) Wednesdays, September 10, 17, 24, and October 1, 2008 Instructor:

Kandice Taylor-Sherwood, Employee Development; Maggie Stern, Utilities; Antonio Karraa, Community Services Guest Speakers: Janet Coe, Planning; Pamela Galera, Community Services; Sandy Witz; Employee Development; Rick Shintaku, Utilities; Mike Dziurgot; Convention Center. Course Fee: $555 waived with attendance; no show fee is $50. Class location: West Anaheim Youth Center Class time: 8:30 am to 5:00 pm Based on the timeless functions of leading, planning, organizing, and controlling, the Profession of Management Program is divided into twenty one unique but interrelated activities that successful managers use to ensure their departments goals and objectives are met. This program is recommended for those who are successful supervisors and who are moving into program management. It is a recommended pre-requisite for the City’s leadership program. Competencies covered: Team development/accountability, Systems thinking, Articulates the context of work, Decision making/Problem solving, Building relationships, Upward and downward communications, Planning and Organizing, Work systems planning, and Understanding management roles and responsibilities Write it Right Two four-day sessions offered (You must attend all four days) Wednesdays, September 10, 17, 24, and October 1, 2008; or Wednesdays, January 7, 14, 21, and 28, 2009 Instructor: Course Fee: Class location: Class time:

Suzanne Roady-Ross, The Learning Curve $200 waived with attendance; no show fee is $50. Ground Floor of City Hall East, Clementine 8:30 am to Noon

Business Writing Basics is a class that covers basic grammar, usage and sentence structure. It develops logic through the use of connectors (conjunctions), and a thorough review of punctuation. During this course you will learn to: ■ Use correct subject / verb agreement ■ Choose the correct pronoun, especially with prepositional phrases ■ Differentiate words commonly confused (e.g. affect / effect, principal / principle) ■ Recognize and use proper sentence structure ■ Link sentences logically using coordinating and subordinating conjunctions ■ Apply punctuation correctly Competencies covered: Written communication

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Defensive Driver Training Seven Classes Offered Wednesday, September 17, 2008; Tuesday, October 7, 2008; Tuesday, December 16, 2008; Wednesday, February 11, 2009; Wednesday, March 4, 2009; Wednesday, May 6, 2009; Thursday, June 4, 2009 Instructor: Course Fee: Class location: Class time:

Bill Taylor, Risk Management $50 waived with attendance, no show fee is $50 Gordon Hoyt Conference Center, City Hall West 9:00 am – 11:00 am

This course is required for employees who drive a personal or City vehicle more than once per month on City business. A refresher class must be taken every four years. Please direct questions to the Safety Office at 765-4418. Competencies covered: Safety CPR/AED Four classes offered: Thursday, September 18, 2008; Thursday, October 2, 2008; Thursday, November 6, 2008; Thursday, December 4, 2008 (2009 dates will be available after the first of the year) Instructor: Course Fee: Class location: Class time:

Anaheim Fire Department Paramedics & Fire Fighters $42 (includes training manual and a personal mouth-to-mouth barrier device); no show fee is $42 North Net Fire Training Center, 2400 E. Orangewood, Anaheim 8:30 am to Noon

Sudden cardiac arrest is the number one killer in the United States. The devices that produce a life-saving shock, AEDs have been placed throughout the City and as a trained volunteer, you can help save lives! In this training you will learn: ■ Use of the AED ■ CPR ■ First Aid for Choking Competencies covered: Safety 7 Habits of Highly Effective Managers Two three-day series offered (You must attend all three days) Tuesday, September 30, 2008, Thursday, October 2, 2008, and Tuesday, October 7, 2008; or Wednesday April 22, 2009, Thursday, April 23, 2009, and Wednesday, April 29, 2009 Instructor: Course Fee: Class location: Class time:

Kandice Taylor-Sherwood, Employee Development $638 waived with attendance; no show fee is $50 Ground Floor of City Hall East, Helena 8:30 am to 4:30 pm

This course will help you get acquainted with the terms and models of The 7 Habits of Highly Effective People and will help you to apply them to your role as a team leader or supervisor. This interactive course will teach you how to be an influential leader and will help you to: ■ focus on your highest priorities. ■ learn to correctly judge the goals your efforts you should be focused on and to use daily and weekly planning to maintain that focus. ■ define the contribution you want to make and to help your team members do the same. ■ have a specific image of what you want to accomplish as a manager and a clear vision of how to do so. ■ communicate effectively with others so that you not only accomplish more, but also raise the levels of trust and fulfillment within your team. Competencies covered: Building relationships (e.g., listening; being approachable; building trust and credibility with others), mentoring, setting stretch goals, and cheerleading/moral building 8


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Facilitation Skills One class offered Wednesday, October 8, 2008 Instructor: Course Fee: Class location: Class time:

Jennifer Lilley, Lilley Planning Group $100 waived with attendance; no show fee is $50. Ground Floor of City Hall East, Helena 8:30 am to 4:30 pm

Everyone at one time or another has been involved in a public meeting. What is the difference between a typical meeting and a great engaging experience? This workshop is for anyone who finds themselves interfacing with the public and leading meetings. Whether it is during a structured public meeting, a scoping meeting, a visioning workshop or a charette there is a method and a very different method for each of the variety of meetings that we all encounter. During this workshop you will be given the tools you need to prepare for and host successful meetings tailored to the specific setting, participants and outcome. Through dialogue, discussion, practical training and interactive scenarios you will learn: ■ Where to Begin: room setup and logistics, ■ Marketing/Advertising: how to get everyone to come to the meeting, ■ Setting the Purpose: determining what are the goals of the meetings, ■ Public Engagement: how to solicit information and get everyone to participate. ■ Mediation/Conflict Management: how to facilitate when emotions take over, and ■ What is Your Role: how to be an effective facilitator. Competencies covered: Conflict resolution, facilitation skills, communication. Power Proofreading Two four-day sessions offered (You must attend all four days) Wednesdays, October 8, 15, 22, and 29, 2008; or Wednesdays, March 4, 11, 18, and 25, 2009 Instructor: Course Fee: Class location: Class time:

Suzanne Roady-Ross, The Learning Curve $326 waived with attendance; no show fee is $50. Ground Floor of City Hall East, Clementine 8:30 am to Noon

Proofreading introduces the differences in editing and revising, and tips that apply to both. After reviewing punctuation rules, we will use actual city of Anaheim documents to practice editing on several levels (content, overall structure, structure within paragraphs, clarity, style). In addition, we will examine the proofreading process to develop a systematic proofreading strategy, and apply those skills to real documents. During this workshop you will learn to: ■ Employ techniques to help you see the document better ■ Know and apply proper punctuation ■ Determine appropriate style and reading level based on audience needs ■ Pinpoint factual inconsistencies ■ Check for logical organization within paragraphs and the overall document ■ Revise for clarity by deleting unnecessary words or ideas, using active voice, and avoiding jargon ■ Use four proofreading strategies systematically Competencies covered: Written Communication

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Responding to Public Records Requests & Subpoena Duces Tecum Two Classes Offered Wednesday, October 15, 2008; or Wednesday, March 4, 2009 Instructor: Course Fee: Class location: Class time:

Erlinda Compton, City Clerks Office; Bernice Granato, City Attorneys Office $60 waived with attendance; no show fee is $50. Ground Floor of City Hall East, Helena 9:00 am – 10:00 am

The Public Records Act requires that we respond to a request for records within ten days of receiving the request. Do you know what you should and should not provide? Do you know that you are required to assist the requestor in identifying records that may be responsive to their request? Do you know who can accept service of a Subpoena Duces Tecum? This one hour focus class will brief you on the Act and how to respond and generally help you unravel the mystery of subpoenas. Competencies covered: Computer Literacy Stepping Up to Supervisor Two three-day series offered (You must attend all three days): Tuesdays, October 21, 28, and November 4, 2008; or Tuesdays, March 17, 24, and 31, 2009 Instructor: Course Fee: Class location: Class time:

Brigette Gibb, Human Resources $100 waived with attendance; no show fee is $50. Ground Floor of City Hall East, Helena 8:30 am to Noon

In this course, you will get the opportunity to assess your supervisor style and identify areas for development. You will also practice specific delegation skills so that your supervision focuses on results instead of activities. Lastly, you will learn about communication methods designed so that you and your employees report a clear and common understanding of work related conversations. Topics to be covered include: ■ Responsibilities of Anaheim supervisors ■ Supervisory self-assessment ■ Delegation skills for supervisors ■ Planning work and setting priorities Competencies covered: Understanding the supervisor’s role and responsibilities; performance management

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Problem-Solving: Solutions, Improvements, and Innovations One two-day series offered (You must attend both days) Tuesday, October 21 and Thursday, October 23, 2008 Instructor: Course Fee: Class location: Class time:

Ellyn Biel, Achieve Global $265 waived with attendance; no show fee is $50. Ground Floor of City Hall East, Clementine 8:30 am to 4:30 pm

Clearly, the ability to generate innovative solutions to workplace problems is more important than ever. But how do you create the energy to implement these solutions in a climate where resources are scarce and people are already overworked? This workshop provides participants with the skills and strategies required to find appropriate problem solutions and the energy to implement them while acquainting leaders with a five-step process for defining and analyzing problems, finding solutions, and implementing them. Participants will explore a number of tools that can enhance their success in using the problem-solving approach. At the end of the workshop, participants will be able to: ■ Explain how the principles and qualities of genuine leadership help create an environment that supports constructive and effective problem solving. ■ Describe the six steps in the problem-solving process. ■ Define problems and/or opportunities in terms of gaps between current situations and expectations. ■ Develop effective decision-making criteria and much more! Competencies covered: Critical Thinking 7 Habits of Highly Effective People Two three-day series (You must attend all three days) Thursdays, October 23, 30 and November 6, 2008; or Tuesday, February 17, Wednesday, February 18, and Tuesday, February 24, 2009 Instructor: Course Fee: Class location: Class time:

Kandice Taylor-Sherwood, Employee Development $638 waived with attendance; no show fee is $50. Ground Floor of City Hall East, Helena 8:30 am to 4:30 pm

What inspires outstanding personal achievement day in and day out? This course will help you develop habits that enhance your effectiveness in your personal and professional life. This course will also provide practical application on how you can make the 7 habits a part of your everyday routine. This program builds skills for anyone who wants to live a happier and more fulfilled life. Competencies covered: Demonstrated integrity/character, initiative/assertiveness, role model, resiliency, passion.

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Hidden Secrets of Outlook: Managing your time and projects with Outlook tools Two Classes Offered Wednesday, October 29, 2008; or Wednesday, April 29, 2009 Instructor: Course Fee: Class location: Class time:

Mary Jo Flynn, Fire Department $20 waived with attendance; no show fee is $20. Ground Floor of City Hall East, Technology training room 8:30 am to 10:30 am

Do emails have you feeling overwhelmed? Is your to-do-list overflowing? Let the Hidden Secrets of Outlook: Managing your time and projects with Outlook tools help you! This course will offer insights into organizing your email for more efficient action and a de-cluttered in-box. In addition, you will learn how to: personalize your calendar; integrate the use of tasks, notes, and journal features; and organize your workload to increase efficiency. At the end of the course you will be able to: ■ Create folders, colors, flags and rules to automatically sort email. ■ Process email using the “4 D’s of Decision Making” ■ Personalize your calendar and organize with color. ■ Integrate use of tasks, notes, and journal features in processing daily work. Competencies covered: Computer literacy Searching for Records in Laser Fiche Two classes offered Thursday, October 30, 2008; or Thursday, March 19, 2009 Instructor: Course Fee: Class location: Class time:

Erlinda Compton, City Clerks Office $20 waived with attendance; no show fee is $20. Ground Floor of City Hall East, Technology training room 9:00 am to 10:30 am

Your team has diligently been scanning your department records into the electronic document system, Laser Fiche. The City Clerk has done the same, making so many of the public records we all use available in this system. So why is it, every time you try to find a document quickly, you get the message “No documents found?” Learn some searching tips and techniques that can reduce your frustration and improve your efficiency. Become a power user of one of the City’s most valuable resources – public records. Competencies covered: City Knowledge; computer literacy De-stressing Your Life; Effective Stress Management One class offered Tuesday, November 4, 2008 Instructor: Material Fee: Class location: Class time:

Dr. Marcus Dayhoff, Clinical Director, REACH Employee Assistance, Inc. $50 waived with attendance; no show fee is $50 Gordon Hoyt Conference Center, City Hall West 11:30 am to 1:00 pm

All of us have felt overwhelmed by the stress of life’s demands one time or another. When stress from work and personal concerns are not managed effectively, physical and emotional conditions such as burnout, increased anxiety, panic attacks, and depression may become evident. To effectively de-stress your life this seminar will help you learn the following: ■ What is “stress?” ■ What causes your “too much” stress? ■ How do you manage stress? ■ 7 Proven Strategies for success ■ EAP Resources and Assistance Available Competencies covered: Self Management

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Budget Basics Two classes offered Wednesday, November 5, 2008; or Wednesday, February 25, 2009 Instructor: Material Fee: Class location: Class time:

Preet Bassi, Planning Department $50 waived with attendance; no show fee is $50 Ground Floor City Hall East, Helena 9:00 am – 10:30 am

Do you know what all those numbers in your “account number” mean? Also, do you know there are tasks completed throughout the whole year related to the budget? Join Preet Bassi, from the Planning Department, to gather an overview of the City’s budget preparation, review, and adoption processes. In addition, you will learn how the City’s budget is organized. At the end of the training, confusion over words like allotments, funds, and programs will be a thing of the past. Competencies covered: City Knowledge Write it Right Advanced Two four-day sessions Offered (You must attend all four days) Wednesdays, November 5, 12, 19, and 26, 2008; or Wednesdays, April 1, 8, 15, and 22, 2009 Instructor: Course Fee: Class location: Class time:

Suzanne Roady-Ross, The Learning Curve $130 waived with attendance; no show fee is $50. Ground Floor of City Hall East, Clementine 8:30 am to Noon

Advanced Business Writing assumes competence in basic business writing, and emphasizes idea development and organization, tightening and clarifying messages, and applying sophisticated techniques of business writing. During this class you will learn to: ■ Reexamine the differences between revising and editing ■ Develop and organize ideas using multiple techniques ■ Analyze audience and purpose to determine correct tone and reading level ■ Recognize and correct wordiness ■ Construct bulleted lists with parallel structure ■ Avoid passive constructions unless allaying blame ■ Substitute simple English for business jargon and deadwood expressions Competencies covered: Written communication Records Disasters: SSS for SOS One class offered Thursday, November 6, 2008 Instructor: Course Fee: Class location: Class time:

Erlinda Compton, City Clerks Office $30 waived with attendance; no show fee is $30. Ground Floor of City Hall East, Clementine 9:00 am to 10:30 am

It was the best weekend ever! The Ducks are in the finals, your son played his first two innings in the high school game Friday, and your mother-in-law brought dinner over to your place last night. So you were in quite a euphoric mood when you came into the office Monday morning, a mood that lasted up until the moment you opened the file room and found .....(fill in the blank)..... Disasters come in all sizes and none of us should be waiting until the “Big One” hits to review the Six Simple Steps we all need to take now to assure that our records are protected against disasters, big or small. Competencies covered: Computer Literacy

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Part-Time New Employee Orientation Three classes offered Wednesday, November 12, 2008; Wednesday, March 11, 2009; June 10, 2009 Instructor: Course Fee: Class location: Class time:

Elaine Jeffers, Human Resources $38 waived with attendance; no show fee is $38. Ground Floor of City Hall East, Helena 8:30 am to Noon

Designed for new part-time employees, this is a condensed version of the New Employee Orientation that full-time employees attend. Part-time employees will receive general information about the City of Anaheim and expectations of City employees. Topics of New Employee Orientation for part-time employees include: budget basics, frontline service, City’s mission and vision, history of Anaheim, City’s organizational structure, on the job safety, commitment to ethics and selected administrative regulations. Competencies covered: Service orientation, City knowledge Leadership: Great Leaders, Great Teams, Great Results Two three-day series offered (You must attend all three days) Thursday, November 13, Tuesday, November 18, and Thursday, November 20, 2008; or Tuesday, May 5, Thursday, May 7, and Thursday, May 14, 2009 Instructor: Course Fee: Class location: Class time:

Kandice Taylor-Sherwood, Employee Development $638 waived with attendance; no show fee is $50. East Anaheim Community Center 8:30 am to 4:30 pm

The fact is, the City of Anaheim did not become great without exceptional leadership. If you’re a manager and you’re interested in enhancing your leadership skills, this workshop is for you. During this interactive four-day workshop, participants will learn how to: ■ inspire trust among direct reports, superiors, and peers. ■ align systems and work processes so they facilitate rather than hinder achievement. ■ clarify purposes by articulating why goals are established and how individual work contributes to those goals. ■ unleash the unique talents and contributions of people on their teams. In meeting these essential requirements, leaders ensure that they will be able to tap the full potential of their team in achieving the City’s most important goals. And they will be able to achieve superior results not just in the short term, but year after year—consistently, measurably, predictably. Competencies covered: Vision, Articulate the context of the work, capacity development, Strive for results, Understanding role and responsibility of managers, Team development and Accountability

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Interviewing Skills One class offered Wednesday, November 19, 2008 Instructors: Course Fee: Class location: Class time:

Grace McHaffie and Brigette Gibb; Human Resources $40 waived with attendance; no show fee is $40. Ground Floor of City Hall East, Helena 8:30 am to Noon

Learn how to conduct an interview that will get you the right person for the job. Included are the City’s rules and practices and federal and state laws governing interviewing and hiring. Topics include: ■ Appropriate Documentation ■ Legal and Illegal Questions ■ Establishing Job-related Rating Areas ■ Demeanor and Behavior During the Interview ■ Reference Checks/Management Evaluation Competencies covered: City Knowledge Supervisory Essentials Two two-day series offered (You must attend both days) Tuesday, November 25 and Tuesday, December 2, 2008; or Tuesday, April 21 and Tuesday, April 28, 2009 Instructors: Course Fee: Class location: Class time:

Kandice Taylor-Sherwood, Employee Development $114 waived with attendance; no show fee is $50. Ground Floor of City Hall East, Helena 8:30 am to Noon

The primary responsibility of supervisors is to ensure that their employees are successful in achieving the goals of their position. This series of classes will include case study discussions on the supervisor’s responsibility in setting expectations, coaching, documentation, and performance appraisals. There will be opportunities to practice the skills needed to be successful in the role of the supervisor. Competencies covered: Performance Management Contracts/Agreements - A Meeting of the Minds Two classes offered Wednesday, December 3, 2008; or Wednesday, April 8, 2009 Instructors: Course Fee: Class location: Class time:

Carol Flynn, Assistant City Manager; Susan Grande, Audit Manager $50 waived with attendance; no show fee is $50. Ground Floor of City Hall East, Helena 8:30 am to Noon

Join Carol Flynn, Assistant City Attorney, and Susan Grande, Audit Manager for a morning discussing elements required in order to have an enforceable contract/agreement. What do you want? What are you willing to pay for what you want? Does the person with whom you are negotiating have what you want and are they willing to accept the price you are willing to pay? Answer these questions and you have the first three elements of a contract (Offer, Acceptance and Consideration). But how do you get there and achieve a meeting of the minds? What happens after you sign on the dotted line? Come find out!" Competencies covered: City Knowledge

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Email as a Record Two classes offered Wednesday, December 3, 2008; or Wednesday, May 6, 2009 Instructor: Course Fee: Class location: Class time:

Erlinda Compton, City Clerks Office $20 waived with attendance; no show fee is $20. Ground Floor of City Hall East, Clementine 9:00 am to 10:30 am

You’ve heard the talk; you’ve read the news about careers taking a dive. But is it really true? Is the e-mail you receive everyday an official record of the City of Anaheim? And as such, are you responsible for its retention and/or destruction? Enter into the discussion on how we are handling electronic mail, voice messages and other electronic forms of communication that appear nothing like that paper record you just dropped into your project file! Competencies covered: Computer literacy; City knowledge Microsoft Excel Basics Two Classes Offered Wednesday, December 10, 2008; or Wednesday, April 15, 2009 Instructor: Course Fee: Class location: Class time:

Elaine Jeffers, Human Resources $20 waived with attendance; no show fee is $20. Ground Floor of City Hall East, Technology training room 8:30 am to 10:30 am

Have you ever wondered how someone can make their Excel spreadsheet appear useful with a nice presentation? If so, then you may want to enroll in this class. The class will cover beginning basics and helpful intermediate steps in Excel. Geared towards the user who woks with Excel on a moderate bases, learn to: ■ Format worksheets and cells ■ Use formulas ■ Manage your workbook ■ Formatting cells, columns, rows Competencies covered: Computer Literacy Discipline: Putting it into Practice Two Classes Offered Wednesday, December 10, 2008; or Wednesday, April 15, 2009 Instructor: Course Fee: Class location: Class time:

Kathy Dongelmans, Human Resources $20 waived with attendance; no show fee is $20. Ground Floor of City Hall East, Helena 8:30 am to Noon

Mechanics and practical advice about how to do disciplinary actions. Included are what to consider before doing a disciplinary action and what to expect in the grievance process after taking a disciplinary action. Competencies covered: Performance Management

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Dealing with Difficult People One Class Offered Thursday, December 18, 2008 Instructor: Course Fee: Class location: Class time:

Kandice Taylor-Sherwood, Employee Development $200 waived with attendance; no show fee is $50 Ground Floor of City Hall East, Helena 8:30 am to 4:30 pm

Dealing with Difficult People provides managers with strategies and tactics for dealing with and positively confronting difficult employees about their behaviors. This course is filled with techniques for enabling managers to work more effectively with employees to break through performance barriers that impede productivity and quality. The course methodology is based upon difficult behaviors – not people. Managers will learn to recognize situational behaviors that interfere with getting the job done. Competencies covered: Interpersonal Skills Increasing Personal Effectiveness Two five-day series offered (You must attend all five days) Tuesday, January 20, Thursday, January 22, Tuesday, January 27, Thursday, January 29, and Tuesday, February 3, 2009; or Tuesday, May 19, Thursday, May 21, Tuesday, May 26, Thursday, May 28, and Tuesday, June 2, Instructor: Course Fee: Class location: Class time: Pre-requisite:

Kandice Taylor-Sherwood, Employee Development; Sandy Witz, Employee Development $620 waived with attendance; no show fee is $50 Ground Floor of City Hall East, Clementine 8:30 am to Noon Behavioral assessment completed by your supervisor and a meeting to review the assessment and discuss the course objectives.

Attend this program and acquire tools for better self-management by learning the role that effective choices play in getting results. Investing time in Increasing Personal Effectiveness will provide you with the knowledge and skills that will enable you to: ■ See the impact of your day-to-day choices on your accomplishments and job performance. ■ Learn about individual behavior styles to maximize your communication with others. ■ Achieve goals that will result in growth and increased effectiveness in your personal and professional life. ■ Become accountable for your behavior through your personal choices. Competencies covered: Communication and interpersonal skills

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FOCUS: Achieving Your Highest Priorities Two Classes Offered Wednesday, January 21, 2009; or Wednesday, May 20, 2009 Instructor: Course Fee: Class location: Class time:

Elaine Jeffers, Human Resources; Breana Gattari, Employee Development $150 waived with attendance; no show fee is $50 Ground Floor of City Hall East, Helena 8:30 am to 4:30 pm

The FOCUS workshop presents an engaging and inspirational learning experience about personal and professional focus and accomplishment. You’ll learn how to identify, and focus on, the tasks and priorities that matter most so that you can deliver maximum results every day. You’ll learn to turn the things you have to do into the things you want to do. This course introduces you to the Franklin Covey workshop that has already helped 10 million people become more productive. Competencies covered: Self management, critical thinking Maximizing Your Supervisory Potential One Class Offered Wednesday, January 28, 2009 Instructor: Course Fee: Class location: Class time:

Sandy Witz, Employee Development $150 waived with attendance; no show fee is $50 Ground Floor of City Hall East, Helena 8:30 am to 4:30 pm

As a result of the environment in which they operate, new and even tenured supervisors frequently find themselves performing an awkward and uncomfortable organizational balancing act. They must strive every day to balance the elements of their job responsibilities. This class covers the hallmarks of supervisory success and delegating for shared success. Competencies covered: Understanding Roles and Responsibilities of Supervisor New Supervisor Orientation One Class Offered Wednesday, February 11, 2009 Instructor: Course Fee: Class location: Class time:

Kathy Dongelmans, Human Resources $50 waived with attendance; no show fee is $50 Ground Floor of City Hall East, Helena 8:30 am to Noon

Supervisory survival skills include knowing your resources, who to ask, and what the expectations are of supervisors from the City’s viewpoint. If things don’t go smoothly, what then? Find out in this class! Competencies covered: Understanding your supervisory role & responsibilities

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Effective Negotiating Techniques and Tools One Two-Day Series Offered (You must attend both days) Thursday, February 19, and Thursday, February 26, 2009 Instructor: Course Fee: Class location: Class time:

Jennifer Lilley, Lilley Planning Group $200 waived with attendance; no show fee is $50 West Anaheim Youth Center 8:30 am to 4:30 pm

Everyone at one time or another is faced with having to negotiate. In City Government this task is a daily tool that we are asked to practice. Whether it is asking applicants to improve their projects, working with homeowners through code enforcement issues or interacting with other divisions on budget items or resource management, we are all at some point and at some level negotiating. Even in our personal life we negotiate on a daily basis. Typically most people believe that negotiation is like the deals we make with car salesman or home buying. “What am I willing to tell them I will do to get them to tell me the best offer I can get”. However, the Lilley Planning Group would like to show you a different approach to negotiating. We plan to take you through a focused discussion and practical workshop to build your skills as an effective communicator and efficient negotiator. Our strategy and techniques focus on building good agreements. We believe that good agreements help to improve relationships, satisfy the various parties’ interests and are fair and lasting. We want to move you out of the traditional type of negotiations that are built bargaining and instead provide you with the tools and techniques to focus the dialogue on the issue and the process. 1. Define negotiation 2. Identify the problems of traditional negotiations 3. What does the alternative look like 4. How does it work Competencies covered: Negotiation Skills. Managing Change; The only thing that’s constant One class offered: Wednesday, February 25, 2009 Instructor: Material Fee: Class location: Class time:

Dr. Marcus Dayhoff, Clinical Director, REACH Employee Assistance, Inc. $50 waived with attendance; no show fee is $50 Gordon Hoyt Conference Center, City Hall West 11:30 am to 1:00 pm

All of us have felt overwhelmed by the many “twist and turns” of life’s changes one time or another. When these changes at work or family are not managed effectively, physical and emotional conditions such as burnout, increased anxiety, panic attacks, and depression may become evident. To effectively manage change and keep life in balance this seminar will provide the following: ■ What we need to know about “change” ■ Understanding the “transition” of change ■ Why the “balance act” is important ■ 7 Steps to Balancing Life ■ EAP Resources and Assistance Available Competencies covered: Self Management and Change Management

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Hot Wash: After Action Review One Class Offered Wednesday, March 18, 2009 Instructor: Course Fee: Class location: Class time:

Kandice Taylor-Sherwood, Employee Development; Maggie Stern, Utilities $200 waived with attendance; no show fee is $50 Ground Floor of City Hall East, Helena 8:30 am to Noon

The most successful projects and work endeavors operate within a cycle of purpose planning, preparation, and review. A “Hotwash” is a military expression used for the After Action Review (AAR) process, which is a structured review or de-brief for analyzing what happened, why it happened, and how it can be done better, by the participants and those responsible for the project or event. After attending this course learners will be able to: ■ create a culture of continual improvement and collaborative learning during the AAR process. ■ conduct and de-brief team reviews that begin with a clear comparison of intended vs. actual results achieved. ■ utilize techniques to surface important issues and formulate solutions ■ maintain a tight focus on participant's own action during the AAR discussion and consider what they can to take learning lessons forward into the next project or endeavor. Competencies covered: Meeting Management Giving PowerPoint Presentations with Panache! One class offered Wednesday, May 20, 2009 Instructors: Course Fee: Class location: Class time:

Kandice Taylor Sherwood, Employee Development $40 waived with attendance; no show fee is $40. Ground Floor of City Hall East, Technology training room 8:30 am to 4:30 pm

Have you ever sat in a presentation when the speaker just read his/her message from the PowerPoint slides? Not very engaging, right? Many presenters forget that PowerPoint should only be an accompaniment to a presentation not a substitute for it. PowerPoint is a great tool; however, if the audience can’t read the text, if there is too much text, or if there is not enough graphics and visual interest on the slides, it detracts from the core message and purpose of the presentation. This class is designed to give you a basic and personalized overview on how to use PowerPoint to enhance your presentations. Included in the course are tips and techniques for envisioning, planning, creating, and delivering presentations with poise, power, and purpose and panache! Competencies covered: Computer Literacy/Communication Working Through Emotions and Conflict One Class Offered Wednesday, June 17, 2009 Instructor: Course Fee: Class location: Class time:

Sandy Witz, Employee Development $150 waived with attendance; no show fee is $50 Ground Floor of City Hall East, Helena 8:30 am to 4:30 pm

This class will prepare participants for the emotionally complex situations common in today's work environment, and help people use conflict to create a collaborative environment in which people contribute their best thinking. The focus will be on addressing emotions at work and speaking to influence others. Competencies covered: Interpersonal Skills

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COMMENTS How did you like the class? 7 HABITS OF HIGHLY EFFECTIVE PEOPLE:

liked the class and think that I got a lot out of it! I also enjoyed the “I really instructor’s teaching style because the class never got tiring for me.” the opportunity to participate in Anaheim’s inaugural class on the 7 Habits. “I appreciate The instructor’s enthusiasm, sincerity and attitude made a good class great!” “I have truly enjoyed your class. You bring so much passion to the class. I appreciate your honesty and sharing a little bit of your personal life with us. You can be sure that I have taken with me so much valuable information that I will use not only on a professional level, but in my personal life too.

INCREASING PERSONAL EFFECTIVENESS

the class and I found myself not being able “I thoroughly enjoyed to resist taking the next one.” “I really enjoyed the IPE training. I also want to thank the instructor for trusting us with the personal information that she shared. I think it shows great courage for someone to be so open.” This class was a very enlightening and eye-opening experience. “ I believe I’ve learned tools so that I can begin to practice & change.” FOCUS

“This class and the instructor were inspiring!” “I appreciate the section on goals setting and establishing priorities. Great Class!” SUPERVISORY ESSENTIALS

you for providing some valuable learning opportunities during the supervisor's “Thankclass. I appreciate the new format, such as everything being combined into one class. The instructor provided many accounts of personal experience that gave the concepts more practicality, and helped to establish her credibility.

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RESOURCES Information for additional training. CUSTOMIZED TRAINING

Help your work team increase their trust level and communication skills by holding a Team Building session designed specifically for them. They will learn decision-making skills, how to handle differences over work issues, and how to productively manage conflict. For more information on team building or the customized classes listed in this section, call Kandice Taylor-Sherwood at (714) 765-4466. Supervisors and Managers: Let us customize a session for you! The following classes can be customized for your work group: ■ Advanced Team Skills ■ Communication Skills ■ The Four Disciplines of Execution ■ The Disruptive Customer ■ Interpersonal Skills WHAT YOU CAN DO FOR YOURSELF ■

Degree Programs on Site Have you thought about earning a bachelor’s or master’s degree? Consider the convenience of the on-site Bachelors or Masters Degree program which is available. Email Breana Gattari at BGattari@anaheim.net for formation or to express interest.

Public Speaking Toastmasters International© provides the opportunity to improve your public speaking skills and overcome the fear of speaking in a group. At Toastmasters, you will practice speaking in a non-threatening environment and observe your peers doing the same. The Anaheim City Communicators Club meets from noon-1 pm on the first and third Tuesday of each month, in the 9th floor conference room of City Hall West. Visitors regularly attend the meetings to “check thinks out,” without an obligation or pressure to participate. Drop by and visit or for more information on joining this fun and dynamic group call Lorri Gonzales at (714) 765-5231.

Want to improve or enhance your written communication? The Public Service Institute of Santa Ana College offers low-cost courses in: Basic and Advanced Writing, Grammar and Punctuation, Proofreading, and Writing Effective Reports. To view a current schedule of classes, visit their website at http://www.sacbusiness.org/psi/

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LEARNING ONLINE On-line training courses available. LEARNING AT YOUR FINGERTIPS

Avoid the hassle and expense of off-site seminars and conferences by learning on-line. The League of California Cities offers many on-line training courses designed for government employees. Most of these professional development courses take about six hours to complete and include tests and certification. Some of the recently offered classes include: ■ Chairing Effective Meetings ■ Public Sector Human Resources ■ Meetings with Purpose ■ Roles and Responsibilities of Council Members ■ Municipal Finance ■ Serving on Advisory Boards ■ Preparing for Advocacy ■ Situational Leadership ■ Public Hearing/Input In addition to the “on-demand” classes listed above, the League also offers live web seminars. If you are interested in enrolling, please contact Breana Gattari at (714) 765-4059. To browse the Learning at your Fingertips LeaguE-Campus go to www.cacities.org/ecampus EARN A DEGREE ON-LINE

In addition to learning something new, you can also earn a degree on-line. Visit the additional Internet sites below: UC Berkeley Online http://learn.berkeley.edu World Wide Learn This is a directory of online courses, learning and education www.worldwidelearn.com/ Free-Ed Learn something new, review previously learned material, or extend your knowledge. This site has complete courses for over 120 different vocational and academic disciplines www.free-ed.net Santa Ana College Public Service Institute Santa Ana College offers a variety of business seminars. http://sacbusiness.org/psi All About Writing Take a free online writing course! www.write101.com/ The University of Phoenix Online Earn your bachelor’s or master’s degree from an accredited web-based program. www.uofphx.quinstreet.com The Learning Tree University Professional development courses and certificate programs. http://www.learningtree.com Internet University Sites www.internetuniv.com 23


DEPARTMENT Training liasons. ADMINISTRATION

Maggie Solorio .................................................................. x5019

CITY ATTORNEY

Desiree Flaws .................................................................... x5169

CITY CLERK

Erlinda Compton .............................................................. x5665

CITY TREASURER

Lynette Hannah ................................................................ x4806

COMMUNITY DEVELOPMENT

Sheryl Montgomery .......................................................... x4566

COMMUNITY SERVICES

Nancy Lerner Boone.......................................................... x5250

LIBRARY

Karen Gerth ........................................................................ x1728

CONVENTION CENTER

Tesa Tomas ........................................................................ x8993

FINANCE

Tania White ........................................................................ x5114

FIRE

Pat Russell .................................................................... 978-7304

HUMAN RESOURCES

Breana Gattari .................................................................. x4059

PLANNING

Hannah Jones .................................................................... x5013

POLICE

Chris Pena .................................................................... 765-3866

PUBLIC WORKS

Edina Goode ...................................................................... x4546

STREETS AND SANITATION

Judy Rodriguez .................................................................. x6108

PUBLIC UTILITIES

Maggie Stern ...................................................................... x4197


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CITY OF ANAHEIM Employee commitments to service. I have a passion for service and inspire it in others, valuing internal and external customers. I hold myself and others accountable for results and for achieving the highest standards of service. My commitment to unparalleled service is demonstrated in the following ways: I PREPARE:

I educate myself and others about the City, my department, and how we work. I build partnerships and work across our organization. I adapt to changing technology to enhance service. I CARE:

I am accessible to the public and other Anaheim team members. My contact with each person is welcoming and inviting. I am respectful, courteous and caring. I treat each person as a unique individual whose needs are of utmost importance. I listen and ask questions to uncover the needs of others. I become an advocate on behalf of others. I appreciate and acknowledge others for their service excellence. I SERVE: I explore possibilities. I am resourceful in finding short and long-term solutions. I anticipate future needs. I offer alternatives to “no.” I explain “why.” I follow through in a timely and responsive manner. I acknowledge others’ sense of urgency. I solve problems.

ANAHEIM HUMAN RESOURCES P.O. Box 3222 Anaheim, California 92803 www.anaheim.net


Anaheim HR Test