Page 1

Docs Who Care/DOCS Emergency Medicine Newsletter

Summer 2014 Issue 29

No longer... The best kept secret

inside this issue pg 2 A Welcome Transition Dr. Mom pg 3 A Partnership Unfolds pg 4 Serve to Lead Resident Moonlighting 101 pg 5 The Inside Scoop pg 6 Message from the

President and CEO

OUR MISSION: Docs Who Care and DOCS Emergency Medicine are a group of physicians and other health care providers who partner with community hospitals to provide clinic and emergency department staffing, hospital inpatient care, and other administrative services.


Physicians often don’t do well with retirement, and I was no exception. When I retired, it was the right time. I was tired of working every day, and I had a buyer for my practice. It did not take long before I was restless and bored. patient contact and the intellectual stimulation and decision-making of patient care. I missed Ithemissed medical environment and the association with other medical professionals who were actively providing care. And, I was surprised to find I missed the need to keep on learning. My friend, Gary Coulter, former CEO, at Docs Who Care had been telling me for years that I would find a good “home” with his company. DWC has been the perfect solution for my stagnation. Most patients have problems similar to those I saw in my office, but without the grind of daily obligations. We spend several months each year in Florida but when I am in Kansas City, I typically work 6 - 8 shifts each month in Trenton, Fairfax, or Cameron. As long as I plan a few months in advance with the tremendously helpful DWC staff, I can work my schedule around any

conflicts – grandkids’ birthdays, graduations, etc. In addition, now that I am in the “retiree set,” I find I am not alone in having a nagging worry about whether my retirement funds will outlive me, which seems to be a concern for most retirees. I had some trepidation about ATLS, ACLS and PALS certifications. I was faced with what I’m afraid were short term memorization challenges; however, much of it stuck with me, and the knowledge of knowing where I can look something up is always reassuring. I am thankful Gary encouraged me to work with DWC. It has been a great solution for me at this stage of my career, and I plan to continue as long as my knees and cerebral cortex will allow me.


the time I was 12 years old that medicine was the caM reer I wanted. So, I did what you are supposed to do - work

y entire life was about becoming a doctor. I knew from

hard. I even took college classes at the junior college when I was in high school. I went to college and on to medical school. During my first year of medical school this crazy thing happened, I got pregnant with my first child. I was now a mother! Toward the end of medical school, I was blessed with my second child.

I have the best of both worlds and can be both the mother my children deserve and the physician I’ve always wanted to be.

I joined a family medicine program and near the end of that three years found myself facing one of the biggest decisions of my life: what the heck do I do next? I knew that I truly enjoyed spending time with my patients, but I found myself at a crossroads between the demands of clinic and spending more time with my beautiful babies. Even though my whole life had been geared toward becoming a doctor, when I became a mom my life changed. It was not all about being a doctor, I wanted to be “Dr. Mom.” It was during that time that I was introduced to Docs Who Care. Most companies are about the company business and their bottom line, but I truly feel that I, as a physician, matter to them. Working with DWC has been less about filling the spots that they need filled and more about allowing me to create the life that I want for my family. I feel as though I have the best of both worlds and can be both the mother my children deserve and the physician I’ve always wanted to be. 2: Docs Who Care



As a Critical Access Hospital with a small medical staff, Madison County Memorial had struggled keeping consistent, high quality coverage for our community for several years before we signed our long-term agreement with DOCS Emergency Medicine in December 2011. Since our partnership began, we have seen consistently high patient and staff satisfaction scores. Our relationship has resulted in schedules which are timely and consistent, as well as confidence among our staff in the quality of provider that they will be working with. Most importantly, our clinical outcomes are meeting our patients’ expectations! We have been very pleased with the professionalism and competence of the staff at DOCS and look forward to a longstanding relationship.



IA, in July 2011. True to small town M me to Winterset,Iowa hospitality, the staff, at Madison

was recently asked to fill out a Itheyhealth history form. On the form asked what I did to relieve

y first assignment with DOCS Emergency Medicine took

County Memorial Hospital (MCMH) went the extra mile to make me feel welcome. At that first encounter, a solid foundation was laid for what has developed into a sturdy union. I was most impressed by how well the staff from the various departments worked together to provide quality patient care in the ED. The comradery and efficient workflow process between the ED staff, lab and radiology staff results in impressive diagnostic turn around times second to none. Overall MCMH is a great Critical Access Hospital to work in as an ED provider.

3: Docs Who Care

stress. Oddly, the first thing that came to mind was work. Not just any work, specifically, working in the ED at Winterset, IA. I am sure the provider reading that form, will certainly think I am crazy. When DOCS Emergency Medicine started working in Winterset, I was a bit nervous to take on another new ED. I could not be more pleased with what I have found at this hospital. Not only are the nurses above and beyond my expectations, the physicians are always there when you need them, no matter what time of day it is. The other support staff, lab, x-ray, and the front office staff is great to work with. I always feel that we have a great team and the patient is coming out on top.



Working with Docs Who Care has been a truly wonderful experience. Helping both the patients and the providers has been rewarding. My only wish is that I had done it earlier in my career. Don Nebelung, PA-C DWC Provider since 2010

F working for Docs Who Care and DOCS Emergency Medicine. Physician ulfilling and flexible, that’s what midlevel providers are saying about

assistants and nurse practitioners have the opportunity to fulfill two major purposes - medicine and family life. With their focused training, midlevels are increasingly being used to render services, particularly in rural communities. It is the passion for medicine and helping those who have medical needs that makes life exciting for these vital providers. This passion does not have to come at the expense of family, friends, and other priorities in life. While serving through DWC, midlevel providers partner with hospitals and lead the way to a balance between medicine and family life. The rewarding part of medical work is direct contact with patients. More than 50 midlevel providers, impacting hospitals across Iowa, Kansas, and Nebraska, have discovered that working with DWC allows them to spend more time with patients than in traditional employment positions.

Not only will midlevels experience opportunities to serve in rural America, but they will also have the support of a medical director who is available 24/7 to provide backup supervision. In addition, medical directors may be able to offer supervision to hospital-employed midlevels. It takes a servant leader to help others in their time of need, and we have many opportunities for you to make a difference as a DWC provider.

ocs Who Care has great moonlighting opportunities for residents. Through the years we have worked with many residents from residency programs all over the Midwest. As long as you have completed at least 18 months of resiD dency and have the approval of your residency director, we welcome the opportunity to work with you for moonlighting assignments.

RESIDENT MOONLIGHTING 101 Providers must have a valid active status state license, DEA, state narcotics certification (if needed) as well as ATLS, ACLS, and PALS certifications. For residents in Kansas, you will have to secure professional liability coverage and we can help steer you in the right direction to obtain a quote. For those seeking to work in Colorado, Missouri, Iowa, or Nebraska, we have a liability policy available for a small hourly fee. Docs Who Care has many weekend and PRN opportunities that will work with your residency schedule. Of course, we are always willing to be flexible to accommodate call duty hour restrictions, as well.

4: Docs Who Care

Working with DWC has been a blessing to me in regards to my career and my personal life. I am able to fill a need by helping small town communities thrive and then return home and have time and energy to fulfill needs and goals for myself and my family. Thank you to ALL of the DWC community for your support! You are all amazing! Lisa Warren, PA-C, DWC Provider since 2007



It is always good to have the “inside scoop.” As you consider all the practice options available today, it can be very insightful to know a little “inside scoop” about the organization, culture, service, mission, and practice philosophy.

With DWC, career possibilities and opportunities are endless. We encourage you to explore the “inside scoop,” and find out for yourself what it is like to be part of the unparalleled DWC culture of service, excellence, and quality. If you would like a copy of our “Culture Book,” or more information on how to get the “inside scoop, “ contact Janine Smith at or call (913) 3977800.

DOCS Emergency Medicine is no secret. Just ask our F physicians, providers, and the hospitals with whom we ortunately, the “inside scoop” on Docs Who Care and

serve and partner. If you are interested in working with DWC, we welcome the opportunity to have you speak with our medical directors and fellow team members. Having their “inside scoop” will provide a greater perspective about how Docs Who Care can be of benefit in helping you achieve your personal and professional goals. Another great way to get the “inside scoop” is our book, “It’s All About the Heart - The Culture of Docs Who Care.” Cover to cover, this book provides a glimpse into the culture of DWC as seen through the eyes of our hospitals, physicians, and midlevels. Their words say it best: “I am proud to be a small part of an organization defined by service, compassion, excellence, and quality of care.” Joe Metcalf, M.D. DWC provider since 2008

5: Docs Who Care

The entire team of Docs Who Care staff and physicians creates their uniquely positive culture.

Brian Evans, CEO Clarke County Hospital, Osceola, IA DOCS Emergency Medicine Partner since 2009

THE SECRET IS OUT As I write this article, I am working 10 days in the rural community of Gordon, Nebraska, for Docs Who Care. Gordon’s Critical Access Hospital and clinic is typical of the small rural areas we serve throughout the Midwest. I am doing everything a traditional family physician does in a small town - seeing patients in the clinic, covering the Emergency Room, and caring for inpatients. Although I am here for only 10 days, I am immersing myself in the community, eating in its restaurants, and making lots of new friends. As I have said many, many times, I feel I have the best of both worlds - an inspiring, fulfilling job that is quite flexible, allowing me to be involved in lots of non-medical things, like Heart to Heart medical missions, or spending time with my family and grandkids.

GORDON, NEBRASKA population 1,612 located in the northwest quadrant of Nebraska, less than 30 miles from the South Dakota border. This small rural town occupies just 0.9 square miles of land.

Here in Gordon, I have found a committed staff of nurses and hospital employees, and three terrific but overworked providers - one doctor and two midlevels. Fewer and fewer doctors, PA’s, and ARNP’s are willing to make their stake in a rural community and take up fulltime practice. Like many small rural communities we serve, they are in desperate need of help. And yet, the shortage of doctors and other medical professionals is only increasing throughout rural America. The situation in Gordon is not unique. Rural hospitals and clinics across the Midwest find themselves in very similar situations. Some do find medical professionals that are willing to stay and “put down roots” in small rural towns, while others struggle to find and keep permanent providers. This is exactly why DWC has existed for the past 19 years and why we are committed, now more than ever, to finding quality and dependable healthcare professionals to meet the great need of hospitals and clinics, like the one I am serving this week in Gordon. Thank you to all who have joined me in this mission of serving the people of rural America. Never doubt for one moment that your work is not valued. Your presence in rural communities is making a huge impact! Now, would you do me a favor? Would you be willing to tell other healthcare professionals about DWC? Let them know there is a growing need for providers. Call us, and we will tell you about areas in need and how you can make a major impact on a small community. DWC may be considered one of those “best kept secrets” - but it shouldn’t be. Let’s spread the word. Gordon, Nebraska, and many other communities, will be eternally grateful.

DOCS WHO CARE DOCS Emergency Medicine 1337 South Fountain Drive Olathe, KS 66061 (913) 397-7800

Gary B. Morsch, M.D. President and CEO

life line Summer 2014 Issue 29  
life line Summer 2014 Issue 29