Contractor - September 2026 by Endeavor Digital Editions

www.contractormag.com

SEPTEMBER 2026

Wave of Cyberattacks Targets Heat Pump Solution Transforms NY High-Rise Nation’s Water Infrastructure BY STEVE SPAULDING OF CONTRACTOR’S STAFF

SPECIAL TO CONTRACTOR

In late July continuing into August, at least 12 states have reported cyberattacks on their water and wastewater infrastructure. The attacks led to operational disruptions, and in some cases boil-water notices had to be issued. The nature of the attacks—including their sophistication and lack of ransom demands— seems to indicate a coordinated effort by a foreign country, with strong circumstantial and intelligence evidence pointing to the ➤ Turn to Cyberattacks, page 10

The owner of a high-rise multi-family residential building in Battery Park, Manhattan faced a pressing infrastructure decision: replace an aging, gas-fired domestic hot water (DHW) system that could no longer deliver reliable, efficient service to residents. The upgrade needed to prioritize energy savings and meaningfully reduce the carbon ➤ Turn to Heat Pump, page 8

Inside a modern wastewater treatment plant.

John Stevens’s shop.

Pentair plc has entered into a definitive agreement to acquire Taco Group Holdings for approximately $1.4 billion, adding one of the hydronics industry’s best-known manufacturers to its growing portfolio of commercial and residential water management products.

The acquisition will significantly expand Pentair’s presence in hydronic heating, HVAC ➤ Turn to Pentair, page 12

LABEL --Helping HelpingContractors ContractorsRun RunAABetter BetterBusiness BusinessSince Since1954 1954--

Residential Buildings Nonresidential Buildings

$30

Forecast

$25 Billions of Dollars

SPECIAL TO CONTRACTOR

Plumbing Demand Forecast

$35

Pentair Acquires Taco to Expand Hydronic Solutions Portfolio

2609CO_1,8-13_Page_1.indd 1

ID 133486705 © Mulderphoto | Dreamstime.com

$20 $15 $10 $5 $0

Source: FMI Forecast Q4 2025

2018

2019

2020

2021

2022

2023

2024

2025

2026

IN THIS ISSUE

2027

2028

2029

2030

FEATURE

Grand Opening

Workforce Dev. Center

Schwartz on Brophy on Carpenter on MANAGEMENT HYDRONICS MARKETING Preventing Costly Water Damage

PRODUCTS

XT 6 How Grata and Resideo help multifamily operators. EF ULTRA High-Performance Heating in the Rockies 26 PSI transforms a dated mountain residence.

Water Heater

8/24/26 9:52 AM

PROS SWEAR BY THIS, NOT AT IT.

“ I call it my ‘workhorse’...

“ Smoother, cleaner,

Speedrooter 92 means service with a capital ‘S’!”

quieter and more reliable.”

Carl Helt Helt Plumbing

James Capelli, California plumber

Speedrooter 92

“ ...rugged reliability, optimal control and ease-of-use.” Larry Linn, Linn’s Plumbing

You’ll be amazed at the performance gains from Flexicore Cable, rugged “real” steel drums and the convenient V-Belt Stair Climbers amongst other time-tested features. The General Speedrooter 92—you’ll swear by it, not at it. ®

For more information, call the Drain Brains at 800-245-6200, or visit drainbrain.com/speedrooter-92

2603CO_GeneralPipeCleaners.indd 1 2609CO_C2-C4_Covers.indd 2

2/6/26 3:05 8/20/26 5:27 PM PM

2605CO

Industry News

Explore the Future of Plumbing at ASPE’s 2026 Convention & Expo BY STEVE SPAULDING OF CONTRACTOR’S STAFF

The American Society of Plumbing Engineers (ASPE) will hold their 2026 Convention and Expo this October 8-14 in Oklahoma City, OK. Held every two years, the ASPE Convention and Expo unites professionals from across the industry, including code officials, master plumbers, system designers, manufacturers, engineers, students and educators. More than ➤ Turn to Explore, page 32

6 Preventing Costly Water Damage How Grata and Resideo are helping multifamily operators.

16 Forum: Electrification’s New Realities Konrad Witek, Sr. PM, Climate Conscious at Weil-McLain explains.

18 Feature: Building the Future Apprentices work to build a new Workforce Development Center.

26 Alpine Precision Heat pumps and hydronics deliver high-altitude performance. ASPE

A presentation on the Expo floor at the 2024 ASPE Convention & Expo.

40 Hydronic Products 42 Editorial Setting the Right Priorities

Chicago’s First Geothermal High-Rise Breaks Ground

Columnists 14 Management by Al Schwartz

SPECIAL TO CONTRACTOR

CHICAGO, IL — On Tuesday, July 28, a groundbreaking ceremony was held at 410 N. Elizabeth St. in Chicago’s Fulton Market neighborhood for what will be the city’s first geothermal, all-electric multifamily high-rise. In attendance were members of Tree Street Group (a Chicago-based, fully integrated real estate development firm); its partners the Magellan Development Group; Mark Goodman ➤ Turn to Chicago’s, page 38

Features & Departments

Reading the Specs — a Cautionary Tale

Tree Street Group

22 Hydronics by Brady Brophy Winter is Coming—Is That Hydronic System Going to be Ready?

28 Marketing by Keith Carpenter The Review Reply Most Contractors Never Send

30 Best Practices by Dreamland Plumbing Representatives from Tree Street Group, Magellan Development and Clark Construction.

Pinpoint the Slab Leak Before You Break the Floor

31 Best Practices by Spencer Carney The Construction Marketing Playbook Has Changed

A. O. Smith Donates Water Heaters for Affordable Housing

Editorial Offices EDITORIAL STAFF

SPECIAL TO CONTRACTOR

ASHLAND CITY, TENN. — A. O. Smith has donated 30 ProLine® Electric Water Heaters to Shelter Equity, supporting the nonprofit’s newest affordable housing development for seniors and individuals with disabilities in Franklin, Tennessee. The donated water heaters will be installed at The Lofts at Carothers Parkway, ➤ Turn to A.O. Smith, page 36

VP/Market Leader-Buildings & Construction Mike Hellmann, mhellmann@endeavorb2b.com

A.O. Smith

Editor-In-Chief Steve Spaulding, sspaulding@endeavorb2b.com Editor-At-Large John Mesenbrink, jmesenbrink@endeavorb2b.com

New water heaters being delivered to one of Shelter Equity’s group homes.

CONTRACTOR INFOCUS

Art Director, David Eckhart Ad Services Manager, Deanna O’Byrne Production Manager, Sam Schulenberg Audience Development Manager, James Marinaccio

Total Nonresidential Construction Spending June 2015 - June 2026

$1,400

Contributing Writer Kelly Faloon COLUMNISTS Al Schwartz, Management Brady Brophy, Hydronics & Radiant Patti Feldman, Technology Matt Michel, Marketing

Value (SAR, $Billions)

$1,300 $1,200

Endeavor Business Media, LLC

$1,100

CEO, Chris Ferrell

$1,000

COO, Patrick Rains CRO, Paul Andrews

$900

CDO, Jacquie Niemiec

$800

CALO, Tracy Kane CMO, Amanda Landsaw

$700 $600 2015

Source: U.S. Census Bureau, Associated Builders and Contractors

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025

2026

EVP Endeavor Business Intelligence, Paul Mattioli EVP Building & Construction Group, Chris Perrino

➤ www.contractormag.com

2609CO_3,32-33,36,38-39_Page_3.indd 3

VP of Content Strategy, Mike Eby

VOLUME 71, NUMBER 9 CONTRACTOR (USPS Permit 131-320, ISSN 0897-7135 print, ISSN 2771-6465 online) is published monthly by Endeavor Business Media, LLC. 201 N Main St 5th Floor, Fort Atkinson, WI 53538. Periodicals postage paid at Fort Atkinson, WI, and additional mailing offices. POSTMASTER: Send address changes to Contractor, PO Box 3257, Northbrook, IL 60065-3257. SUBSCRIPTIONS: Publisher reserves the right to reject non-qualified subscriptions. Subscription prices: U.S. ($ 93.75); Canada/Mexico ($ 137.50); All other countries ($ 150.00). All subscriptions are payable in U.S. funds. Send subscription inquiries to Contractor, PO Box 3257, Northbrook, IL 60065-3257. Customer service can be reached toll-free at 877-382-9187 or at Contractor@omeda.com for magazine subscription assistance or questions. CORPORATE OFFICE: Endeavor Business Media, LLC 30 Burton Hills Blvd, Ste.185, Nashville, TN 37215 800-547-7377, www.endeavorbusinessmedia.com. Printed in the USA. Copyright © 2026 Endeavor Business Media, LLC. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopies, recordings, or any information storage or retrieval system without permission from the publisher. Endeavor Business Media, LLC does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. The views and opinions in the articles herein are not to be taken as official expressions of the publishers, unless so stated. The publishers do not warrant either expressly or by implication, the factual accuracy of the articles herein, nor do they so warrant any views or opinions by the authors of said articles.

SEPTEMBER 2026 • 3

8/21/26 11:00 AM

Industry News In Brief bluefrog has announced Katie Lepper as its new Director of Franchise Development. Lepper brings extensive experience in franchise development and business consulting to the role. In her new position with bluefrog Plumbing + Drain, she will focus on expanding the brand by building strong relationships with prospective franchise owners and helping entrepreneurs confidently invest in a franchise known for operational excellence and exceptional franchisee support. Carollo Engineers has been selected to design and provide engineering services during construction for the new and improved Bob Derrington Water Reclamation Plant (BDWRP), to replace the aging facility. The selection builds on Carollo’s prior work at the site, including a Condition Assessment and Facility Master Plan that augmented the city’s modernization strategy. National Pump Company has completed a strategic evaluation of its product portfolio, eliminating redundant and overlapping lines to sharpen its focus on core vertical turbine pump technologies. The result is a streamlined lineup that improves manufacturing efficiency and shortens lead times, while select legacy National Pump and American Turbine products remain available for existing customers. Linxup, a GPS fleet tracking and safety technology company serving small- and mid-sized businesses, has announced a partnership with LEEO, a commercial auto insurance managing general agency. Together, the companies are streamlining fleet management by allowing operators to seamlessly order and deploy required telematics hardware as part of the insurance process. Contractor Commerce has announced a strategic partnership with Mediagistic, a marketing and advertising agency to help home service companies create a more connected path from customer acquisition to online conversion. Contractor Commerce will work with Mediagistic to help contractors connect digital marketing efforts with online pricing, AI-guided buying, quote comparison, financing, memberships, deposits, scheduling and ecommerce tools.

4 • SEPTEMBER 2026

2609CO_4-5_Page_4.indd 4

CONTRACTORmag.com Visit www.Contractormag.com for your daily dose of industry news!

online exclusive

Top Stories

How Much Do You Know About Water Conservation? Take our Quiz and find out! ID 5655684 © Yobro10 | Dreamstime.com

• Werner Opens Height Safety Center • NTI Celebrates Largest Phoenix Graduating Class • Rheem Offers Contractors $250 Back on Qualifying Tankless Installations • Haws Celebrates 120 Years of Engineering Hydration Systems

You could win a $25 Amazon gift card just for taking CONTRACTOR’s all-new Monthly Plumbing Quiz! Every month the quiz focuses on a different topic, such as green plumbing, the history of plumbing, tools, or PVF.

Videos & Media Galleries

Test your knowledge and find out what your Plumbing IQ is!



Weekly Boiler Tips Ware, Inc.

Register now for access to:  CONTRACTOR’s complete digital issue library.  Exclusive content from star columnists like Al

Schwartz, Brady Brophy, and Patti Feldman.  Join the conversation in our moderated

discussion forums.



Weekly Product Galleries xxx

Viega

ONLINE EXCLUSIVE

BEST PRACTICES  How One-Lender Financing Leaves

Good Home Improvement Jobs Stuck by Evgen Mekheda of Magwitch  The Documentation Gap That

Surfaces at Invoice Time



Best of AHR Expo 2026

AHR Expo

by Damien Pascard, Co-Founder of PhotoReport  AI vs. Automation by Rachael Plant, Sr. Content Specialist, Fleetio

TO htt

Want to hear the latest from the top minds in the plumbing and hydronics industries? Then check out CONTRACTOR’s Best Practices, serving up insightful content from the industry experts at

www.contractormag.com.

stay connected

➤ www.contractormag.com

Follow @contractormag on Twitter ➤ www.contractormag.com

8/21/26 11:11 AM

2609CO

HEATING

COOLING

HOT WATER

Daikin ALTHERMA 3 H HT

Elevate Comfort. Elevate Quiet. Elevate Possibilities.

High temperature air-to-water heat pump for heating, cooling, and domestic hot water. Sustainability

Energy Efficient

This all-electric system is designed to help reduce a home’s carbon emissions, compared to fossil fuel burning systems. An added beneﬁt if the electricity comes from renewable sources like solar and/or wind power.

The Daikin ALTHERMA electric air-to-water heat pump provides an efficient, sustainable heating solution, supporting the transition away from fossil-fuel-based comfort systems toward all-electric energy.

All-Climate Operation

Signature Technology

Daikin ALTHERMA 3 H HT operates reliably in various climates. Space heating + domestic hot water (DHW) is possible down to -18°F (-28°C) ambient. ALTHERMA is designed to produce high leaving water temperatures (LWT) of up to 158°F (70°C) and provide space cooling up to 109°F (43°C) ambient.

Daikin ALTHERMA 3 H HT air-to-water heat pump systems are designed with the latest technology and manufactured to exacting standards. Modern inverter-driven compressors and fan motors plus micro-processor controls deliver constant comfort and high efficiency performance.

TO LEARN MORE, SCAN QR CODE OR VISIT https://daikincomfort.com/altherma

2026 DAIKIN COMFORT TECHNOLOGIES NORTH AMERICA, INC. . Houston, Texas . USA . www.daikincomfort.com

2609CO_4-5_Page_4.indd 2609CO_DaikenComfortTechNA.indd 5 1

8/21/26 8/12/26 11:11 1:32 PM AM

Industry News

Preventing Costly Water Damage in Multifamily Buildings How Grata and Resideo are helping multifamily operators reduce costly water damage with real-time detection and automated response. BY THE EXPERTS AT RESIDIO

ater leaks are one of the most common and costly risks in multifamily housing. In fact, water damage was cited by more than 70% of multifamily operators as the leading cause of insurance claims in a National Multifamily Housing Council (NMHC) survey. From burst pipes and appliance failures to construction-related incidents, even a single leak can quickly escalate, impacting multiple units and driving significant repair costs. In mid- and high-rise buildings where water can travel across floors, the consequences can be especially severe. For Grata, a building technology platform designed as an “operating system” for multifamily buildings, addressing this risk has become a critical part of delivering value to property owners and operators. By integrating solutions from Resideo, including the First Alert® L1 Wi-Fi Water Leak and Freeze Detector and First Alert® L5 Wi-Fi Water Leak Shutoff Valve, Grata helps property owners monitor for leaks in real time, respond quickly when leaks occur, and manage water systems across multiple buildings from a centralized platform. “Water damage is one of the most disruptive and expensive issues property owners face,” said Jason Korstad, National Account Manager with Resideo. “Having visibility into leaks the moment they occur, and the ability to act on them immediately, can make a significant difference in outcomes.”

From Detection to Prevention at Scale “Water Leaks are a constant reality in multifamily buildings,” said Troy Crema, CEO of Grata. “Most are small, but when they escalate, the impact can be significant. It’s not a question of if they’ll happen—but how quickly you can respond.” Grata’s platform has evolved from digital access control and security into a comprehensive building operating system that now includes energy management and water risk mitigation—key areas that directly impact building performance, cost, and the resident experience. Within a typical deployment, water leak detectors are installed in key risk areas throughout each unit, commonly around HVAC/fan coil systems, laundry areas, and kitchen plumbing, as well as in common mechanical spaces and along main water lines. The First Alert L1 Water Leak and Freeze Detectors act as early warning systems, while L5 Water Leak Shutoff Valves – often installed on both hot and cold-water lines—enable automatic water isolation at the unit or zone level when needed.

6 • SEPTEMBER 2026

2609CO_6-7_Page_6.indd 6

catching them early and stopping them from becoming catastrophic events that impact multiple units and drive significant costs.” Beyond helping mitigate water damage, the technology can help property owners reduce water damage repair costs, respond to leaks quickly, and minimize operational disruptions.

Grata / Resideo

A Shift in the Industry: From Optional to Essential Installing a First Alert L5 WiFi Water Leak Shutoff Valve. “When a leak is detected, the system immediately alerts building staff through the platform, while also triggering an audible alarm in the unit,” said Arjun Mali, COO of Grata. “We’ve built it so that everyone who needs to know is notified right away, which allows teams to respond quickly and limit damage.” The system is designed with practicality in mind. For example, a single L1 Water Leak and Freeze Detector with a rope sensor can cover multiple appliances, such as a sink and dishwasher, helping reduce hardware needs while expanding coverage. At the same time, reliability is critical. Because these are Wi-Fi-enabled devices, strong internet network infrastructure is essential to ensure consistent performance. The rise of managed Wi-Fi in multifamily buildings has helped accelerate adoption by reducing the complexity of deploying and managing connected devices at scale.

Real-World Impact: Early Detection in Action According to Grata, early leak detection has helped prevent significant water damage in real-world situations. In one example, a leak was identified before water could cascade through as many as 15 floors of a building. In another, leak detection installed during construction helped identify issues before occupancy, even without full network connectivity, thanks to built-in audible alerts. Recent industry data shows that water damage claims average nearly $14,000, with severe incidents costing significantly more. Across Grata’s deployments, every building equipped with water leak detection has identified at least one leak, underscoring that while leaks are inevitable, their impact can be significantly reduced. “It’s not about preventing leaks entirely, because they’re going to happen,” said Korstad. “It’s about

Water leak detection is quickly moving from a value-add to a standard expectation across multifamily portfolios. “We’re seeing water leak detection devices become a necessary product,” Crema added. “Once a building experiences a major leak, they often become standard across the entire portfolio.” Adoption has been driven in part by simplicity. Historically, water leak detection required complex planning, multiple vendors, and significant infrastructure investment. Today, Grata’s integrated approach simplifies deployment by combining hardware, installation, connectivity, and a centralized management platform into a single solution. “Traditionally, everything has been fragmented with different vendors, different systems, and no central way to manage it,” Mali said. “What we’ve built is a single platform where everything lives together, making it simple for property managers to operate buildings efficiently.” This shift is also being fueled by peer influence. As more operators experience costly leaks, or hear about them from others in the market, adoption is accelerating across portfolios. Looking ahead, the combination of water leak detection, smart thermostats, and building data can enable a predictive approach to operations. Property managers can monitor trends such as temperature and humidity to identify potential HVAC issues or conditions that could lead to mold, further reducing risk, and improving maintenance response. As Korstad noted, “The expectation is shifting. This isn’t a ‘nice-to-have’ anymore—it’s becoming part of the baseline for how modern buildings are managed.” For multifamily operators, the takeaway is clear: while leaks themselves may be unavoidable, the extent of the resulting damage can often be reduced. By combining leak detection, automated notifications, and water shutoff capabilities, integrated solutions can help property owners identify leaks soon, respond quickly, and help minimize water damage and repair costs.

➤ www.contractormag.com

8/18/26 4:45 PM

2609CO

XTR-AORDINARY

COMMERCIAL PERFORMANCE

NEOTHERM® XTR

COMMERCIAL BOILER AND VOLUME WATER HEATER 6 MODELS FROM 399-1500 MBH Efficient: 96% thermal efficiency, 10:1 turndown, low-pressure drop stainless steel heat exchanger Versatile: Cascade up to 8 units, common vent multiple units, and vent up to 150 equivalent ft. Intelligent: Powerful Laars Linc® touch screen control, VARI-PRIME® Boiler Pump Flow Control and BMS compatibility

LEARN MORE

2609CO_LAARS_FP.indd 17 2609CO_6-7_Page_6.indd

8/12/26 4:45 2:06 PM PM 8/18/26

Industry News

Heat Pump Solution Transforms NY High-Rise’s Domestic Water Heating Lochinvar

Exterior of 212 Warren Street from with snow (rear of the building, the front faces the river). ➤ Continued from page 1 footprint—a requirement driven by New York City’s Local Law 97, part of the 2019 Climate Mobilization Act. Buildings over 25,000 sq ft that fail to significantly reduce greenhouse gas (GHG) emissions face a per-ton carbon penalty. Retrofitting a Manhattan high-rise with commercial heat pump water heating technology is no simple feat. Space constraints within the building and rooftop mechanical room along with the difficulty of rigging large equipment into an existing building presented serious obstacles. Hiring a crane for this project was cost prohibitive.

An Innovative Installation Approach The idea of using the building’s general exhaust air for the heat pump’s air supply was the result of some creative thinking from John Stevens with Alternative Sustainability and Wallace Eannace, Inc. That air supply was ducted into the unused space in the penthouse mechanical room. Once the approach was established, finding the right piece of equipment was key. The Veritus was selected for a few key reasons: • Its compact size enabled it to fit in the freight elevator and be rigged up the narrow stairs leading to the penthouse mechanical room.

8 • SEPTEMBER 2026

2609CO_1,8-13_Page_1.indd 8

Lochinvar

A view of the finished mechanical room at 212 Warren Street. • The selected Veritus model matched the base load of the zone, and its source airflow closely matched the available building exhaust airflow. • The Veritus uses R-513A refrigerant, which is non-toxic and non-flammable, making it safe for indoor installation. • The Veritus has a double wall heat exchanger that allows for direct heating of the potable water; eliminating the need for glycol. The Lochinvar Veritus was placed in a previously unused section of the mechanical room. A wall, ductwork and louvers were installed, and this section of the mechanical room was converted into a dedicated plenum room. Three nearby exhaust fans were ducted into this plenum room, positively pressurizing the space. When the Veritus unit operates, building exhaust air provides 100% of the air supply. Any excess air exits freely through an outside air louver, which always remains open. The unit’s discharge air is ducted to the exterior to prevent recirculation. By reclaiming heat from the building’s exhaust air, the Veritus unit operates with maximum efficiency.Stevens worked with building management to confirm existing fan airflow, determine electrical modifications, and provide the necessary ductwork.

Lochinvar

Veritus heat pump with ductwork.

System Performance The building had existing domestic water storage tanks, that the Veritus heat pump feeds to supply DHW. Three new Lochinvar electric water heaters were added as backup capacity for periods of peak demand. The water flows from the storage tanks into the electric water heaters. When the heat pump is meeting the demand, the electric water heaters remain off or in stand-by mode and act as additional storage. If the temperature in the system drops below set point, the stand-by electric water heaters energize to satisfy the requirement. “The Veritus meets the base load of the DHW,” Stevens said. “In typical day-to-day operations, the backup electric water heaters rarely turn on—that’s how well the Veritus unit has been performing. We have yet to find another unit that operates as efficiently while simultaneously offering incredible installation benefits.”

Addressing NYC’s Unique Challenges Electricity costs in New York City run approximately 50% above the US average—one of the highest rates in the nation. In this environment, a heat pump’s coefficient of performance (COP) is a critical economic metric. The Veritus HPWH’s CoP of up to 4.61 means it delivers up to 4.61 units of

Lochinvar

The building had existing domestic water storage tanks, that the Veritus heat pump feeds to supply DHW. Lochinvar

A control panel on the Veritus unit. heat energy for every unit of electrical energy consumed—making decarbonization financially viable even at NYC electricity rates. Despite the particularly harsh winter conditions New York City experiences, the unit performs exceptionally well. During the last week of January 2026, with exterior temperatures reaching as low as 9°F (-12.7°C), the temperature inside the heat pump room remained at 65°F (18°C)—a testament to the effectiveness of the building energy recovery / plenum room design.

➤ www.contractormag.com

8/24/26 9:52 AM

2601CO

Progressive Casualty Insurance Co. & affiliates.

Small business owners’ to-do lists can add up. So see if you can save money on a commercial auto quote at ProgressiveCommercial.com.

Get a quote online in as little as 8 minutes

2601CO_ProgressiveCommercial.indd 1 2609CO_1,8-13_Page_1.indd 9

12/3/25 11:39 1:06 PM 8/20/26 AM

Industry News

Cyberattacks Target Water Infrastructure ➤ Continued from page 1 Islamic Republic of Iran (although there has been no public final attribution from the US government). According to a press release from the FBI, after remotely accessing internet-facing operational technology (OT) devices, the actors changed the IP addresses and passwords, resulting in a loss of monitoring and control functionality. (OT devices include remote-controlled switches, valves and pumps.) To reduce the risk of compromise, the FBI and EPA recommend removing programmable logic controllers (PLCs) from direct internet exposure via secure gateway and firewalls, setting up strong, unique passwords, and utilizing an access control list (ACL) to allow only authorized communication between expected control system devices.

All of which begs the question: why water and wastewater systems? Why not the nation’s electrical grid, key manufacturing centers, or (the nightmare scenario) our nuclear power plants? The short answer is that our water infrastructure was built around reliability, not security.

Why Target Water?

a Chief Estimator and technologist, and has written for CONTRACTOR on cybersecurity issues. “Some of these water treatment plants were built in the ‘50s and the ‘40s—especially in some of our major metropolitan areas like New York, San Francisco and Los Angeles,” Newman said. “They have comparatively ancient water treatment systems that are controlled by equally ancient technology because those systems are extremely reliable. But they were never secure.” Those decades-old analog control systems were never designed to be connected to the Internet. All the same, they were later connected via IoT (Internet of Things) devices meant to improve control and monitoring. That convenience came at a price. “Now

Cyberattacks on the nation’s water infrastructure are, unfortunately, nothing new. In February 2021 an attack on the water treatment plant in Oldsmar, Florida by an unauthorized user briefly manipulated sodium hydroxide levels from 100 parts per million to a dangerous 11,100 ppm (though a vigilant operator immediately reversed the change). In November 2023, an Iranbacked cyber group known as Cyber Av3ngers attacked the Municipal Water Authority of Aliquippa in Beaver County, Pennsylvania. Hackers disabled a booster station digital device used to regulate water pressure, though drinking water safety remained unaffected.

The SCADA Problem Melvin Newman is CEO and CoFounder of Patabid, an AI-powered estimating platform. He has worked as

they can accidentally remove the air gap between SCADA and the internet,” Newman said. SCADA stands for Supervisory Control and Data Acquisition, a combination of software and hardware used to monitor and control industrial processes. It lets workers gather real-time data from machines, view operations on a computer screen, and manage equipment locally or remotely. While SCADA systems were once isolated on private networks, modern inte-

No matter the industry, it is always human behavior that is the greatest cybersecurity vulnerability. gration with corporate IT networks and the Internet has greatly expanded their attack surface. “The SCADA systems are tiered, so they progressively report further and further up,” Newman said. “If you get into the control system for a pumping station you can work your way through the SCADA network all the way up to the primary control center.”

The Human Factor But no matter the industry, it is always human behavior that is the greatest cybersecurity vulnerability. That includes weak or re-used passwords, mis-configured software, falling for phishing schemes, and overall poor data hygiene. As an example of poor data hygiene, Newman cites the Stuxnet virus, a cyberweapon used against Iran in 2010 that

managed to destroy roughly 1,000 uranium-enriching centrifuges by making them spin out of control while faking normal sensor data. The virus made its way into an air gapped (that is, not connected to the Internet or any other computer network) system when a worker at the nuclear plant loaded a USB flash drive—probably out of simple curiosity.

The Drop in the Bucket To help reinforce the nation’s water security, the Water Resources Development Act (WRDA) of 2026 currently making its way through Congress would (when passed and signed into law) reauthorize the Drinking Water Infrastructure Resilience and Sustainability Program to address cybersecurity vulnerabilities at $25 million annually. Altogether, including public, private and specialty facilities, there are approximately 23,000 wastewater treatment facilities in the US, which works out to $1,087 each. Even if the money is focused on the most densely populated areas of the country, it is simply not nearly enough. Melvin Newman believes the country needs an approach to cybersecurity similar to the US Navy’s attitude towards damage control systems and procedures in World War Two—not functionally, but in terms of the thought-process. “How did they incentivize and properly train people to become such an unstoppable force?” Newman said, “and how do we engender that facility in our municipal workers who are managing these plants and are often critically understaffed?”

Pfister Launches APS Coffee Program LAKE FOREST, CA — American Plumber Stories, created by Pfister Faucets, has launched a new coffee program designed to support skilled-trades workforce development, with its first offering, Morning Primer, giving plumbing professionals a way to contribute through an everyday purchase. The coffee is available through the American Plumber Stories website and select plumbing supply houses. A portion of pro-

10 • SEPTEMBER 2026

2609CO_1,8-13_Page_1.indd 10

ceeds from each bag sold will support programs and initiatives focused on strengthening the future of the plumbing trade. Morning Primer gives contractors and their employees an opportunity to support trade-development efforts while stocking the coffee they already rely on during early starts and long days in the field. “As an industry, we all have a role to play in supporting the next generation,” said

Spencer Brown, Executive Producer of American Plumber Stories. “Every bag purchased helps us invest back into the trades while fueling the professionals who keep our communities running every day.” A portion of Morning Primer sales will be directed toward programs, opportunities and initiatives supporting the future of the trade. To learn more, visit www.americanplumberstories.com.

➤ www.contractormag.com

8/24/26 9:52 AM

2606CO

The EASY of ALTA happens with

ONE Touch

Touch Touch Touch Touch Touch EASY SET-UP, MINIMAL MAINTENANCE Just install and power it up, OneTouch does the rest!

AUTOMATICALLY SETS COMBUSTION Engineered to commission in five minutes or less.

CONTINUOUS OPTIMIZATION Self-monitoring, better performance, fewer callbacks.

SENSORLESS RATE-BASED RESET Outdoor reset performance without the outdoor sensor.

GAS LP

SIMPLE L.P. CONVERSION - NO KITS Nothing extra to buy or bring, saves time and money.

Scan the QR code to find out more about Alta. It’s the easiest boiler you’ll ever install

because it’s the most advanced boiler ever made.

www.usboiler.net 2606CO_USBoiler.indd 1 2609CO_1,8-13_Page_1.indd 11

5/13/26 11:39 4:54 PM 8/20/26 AM

Industry News

Pentair Acquires Taco to Expand Portfolio ➤ Continued from page 1 and water-based mechanical systems while strengthening its position in high-growth commercial markets, including data centers, healthcare facilities, schools, universities and multifamily housing. Taco, headquartered in Cranston, Rhode Island, is expected to generate approximately $540 million in revenue during fiscal year 2026.

Acquisition Broadens Hydronic Product Portfolio Founded more than a century ago, Taco manufactures pumps, valves, expansion tanks, heat exchangers and advanced controls used in hydronic heating and cooling systems. The company’s products serve commercial, industrial and residential applications through contractors, engineers, OEMs and distribution partners. Pentair said adding Taco creates a more comprehensive water management platform by combining complementary product lines and engineering expertise. “This highly strategic and value creating acquisition enhances the scale

and reach of Pentair’s innovative water solutions serving high-growth commercial and industrial end-markets, including HVAC and data centers,” said John L. Stauch, Pentair President and CEO. “The addition of Taco will provide Pentair with a more comprehensive suite of solutions and enhanced development capabilities to benefit our customers across commercial, industrial and residential applications. We are confident in our ability to unlock significant profitability as we scale Taco, accelerate its growth across commercial markets and implement the Pentair Business System. We look forward to welcoming the Taco team to Pentair, ushering in a new chapter of growth and value creation.”

Commercial and Data Center Markets Drive Growth Pentair expects the acquisition to strengthen its exposure to sectors experiencing sustained demand for mechanical systems, particularly data centers and other mission-critical facilities where hydronic systems play an increasingly important role.

The company also sees opportunities to expand Taco’s products through Pentair’s distribution channels while leveraging Taco’s manufacturer representative network to reach contractors, engineers, OEMs and facility owners. In addition to commercial growth opportunities, Pentair expects to benefit from Taco’s large installed base, creating recurring demand for replacement products, maintenance and system upgrades.

Pentair Targets Cost and Revenue Synergies Pentair expects approximately $30 million in annual run-rate cost synergies through operational improvements and supply chain efficiencies. The company also anticipates additional revenue opportunities through cross-selling complementary products across both organizations. The acquisition is expected to be approximately $0.10 to $0.15 accretive to adjusted earnings per share during fiscal year 2027. Following the acquisition, Pentair expects its net leverage ratio to be approximately 2.4 times EBITDA, with

plans to reduce leverage to below 1.5 times within two years.

Taco Brand to Continue Under Pentair Following the transaction, Taco will become part of Pentair’s Water Solutions business while continuing to operate under the Taco brand. The company also plans to maintain a significant presence in Cranston, Rhode Island. “This partnership with Pentair allows us to accelerate our growth, expand our capabilities and further invest in our innovation and technology. It will also allow us to preserve our values, expertise and customer relationships, which have made Taco successful,” said John Hazen White, Jr., Owner and Chairman of the Board, and Benjamin White, President of Taco. The transaction is expected to close during the fourth quarter of 2026, subject to customary regulatory approvals and closing conditions. To learn more about Taco Group, visit www.tacocomfort.com. To learn more about Pentair plc, visit www.pentair.com.

Midea Wins Hot Pump Innovation Prize ket challenge that has kept this highly efficient technology from reaching more homes,” said Becca Yates, Executive Director of NEEA. “The innovation recognized today gives families more energy-saving options by making heat pump water heating a practical choice for a wider range of consumers.”

PORTLAND, OR — The Northwest Energy Efficiency Alliance (NEEA), in partnership with the American Council for an Energy-Efficient Economy (ACEEE) and other energy-efficiency organizations, has named Midea the winner of the Hot Water Innovation Prize, a national competition focused on expanding residential heat pump water heater adoption. The competition challenged manufacturers to develop solutions that overcome installation barriers limiting the use of heat pump water heaters in smaller homes and multifamily residences. Midea’s winning split-system heat pump water heater was selected for its ability to fit applications where conventional integrated heat pump water heaters are often too large.

Design Expands Installation Options Heat pump water heaters consume significantly less electricity than traditional electric resistance units, but their larger physical dimensions have limited installation opportunities in apartments, condominiums, manufactured housing and homes with

12 • SEPTEMBER 2026

2609CO_1,8-13_Page_1.indd 12

Savings Drive Market Interest

restricted mechanical space. Midea’s split-system design separates the compressor from the storage tank, creating a more flexible installation approach for contractors while expanding the number of homes that can accommodate heat pump water heating technology. “This prize was created to solve a significant mar-

Using US Department of Energy data, NEEA estimates the new technology could reduce energy consumption in more than two million homes annually while lowering household energy costs by an average of $240 per year. “At Midea, innovation starts with understanding our customers’ needs,” said Sarah Chinberg, Packaged AC Regulatory Engineer. “We saw an opportunity to bring the benefits of heat pump water heating to more homes. This recognition validates our team’s work to develop a practical solution that delivers savings and flexibility with the performance that our customers expect.”

➤ www.contractormag.com

8/20/26 11:39 AM

2606CO

Deep finned aluminum housing provides over 200% more efficient cooling than cast iron pump housings.

2606CO_LibertyPumps.indd 1 13 2609CO_1,8-13_Page_1.indd

4/29/26 11:39 11:49 AM AM 8/20/26

Industry News

by Al Schwartz PLUMBING CONTRACTOR

Reading the Specs — a Cautionary Tale

ometimes, when thinking of a topic for this column, a topic comes along completely out the blue. Such is the case this month. An acquaintance of mine is a newly licensed plumbing contractor. He was, at one time, an apprentice who worked for my company. He has worked in the trade for the past fifteen years or so, with two or three different shops, before making the decision to go out on his own and become a subcontractor.

The Story “Steve” (not his name, but for the sake of this article it is the one I will use) called me the other day for some help with a problem, and some advice. The short story is this; Steve bid on the plumbing portion of a project for a contractor who was expanding an existing residential development. Along with the sanitary soil/DWV, domestic water, natural gas piping, condensate drains and fixtures on four semi-custom model homes, there was some site development that involved plumbing. Steve had covered everything that was on the plumbing pages of the blueprints. Unfortunately for Steve, there were several (five I think) very expensive water fountains with dog watering attachments spread around the site that did not show on the plumbing plans. They showed on the site layout plan, but were called out in the plumbing fixture specifications. Steve placed the low bid on the project, was offered a contract and signed it. He commenced work on the job and had gotten to the top-out stage on the four houses. In other words, he was right in the middle of the job. The contractor, who was completely aware of the situation, is insisting that Steve provide the fountains and attendant services. Steve is saying that he didn’t bid on the fountains and the attendant services because they were not on the plumbing plans. As an aside, this is Steve’s first project of any size since becoming a licensed contractor.

The Facts There are things I needed to know in order to give Steve the advice he sought: • Were you given a full set of plans

14 • SEPTEMBER 2026

2609CO_14-15,28-29_Columnists.indd 14

A cautionary tale about a plumbing contractor who faced unexpected responsibilities due to incomplete plan review and contract oversight. from which to bid, or just the “P” sheets? • Were you given a full specification book or just copies of the 15400 plumbing section? • How specific was your proposal? • What was in the contract you signed? Steve said he was given a full set of plans and a fully bound specifications book. He faxed me a copy of his bid proposal and a copy of his contract. Since I needed to be in town later that week, I made arrangements to visit him at his office to help him sort out the problem, if I could.

The Reality After reviewing the plans and specifications, Steve’s proposal and his contract, this is what I found; • The plumbing and/or mechanical plans did not show the fountains. • The fountain specifications were included in the fixture specifications. • Steve’s proposal did not EXCLUDE the fountains or other site work for them. • The contract contained language that made it clear Steve was re-

sponsible for ALL work relating to the plumbing portion of the project, among other things. In other words, Steve was responsible for the fountains and ancillary plumbing work. An argument might have been made that, since the fountains appeared on the site plan, they were the work for the site contractor, but that ship had already sailed when Steve signed the contract. The best advice I could give him was to try and work with the general contractor and the supply house to mitigate his exposure. He had signed the documents and was contractually bound to perform. Walking away from the project was also an option, but that involved an altogether different set of problems, not the least of which was putting Steve out of business.

20/20 Hindsight Using Steve’s dilemma as a cautionary tale, this is how he should have handled the issue. First, he should have completely reviewed every page of the plans, using colored pencils for emphasis (my personal method), with an eye toward anything that could remotely apply to

his trade. Next, he should have questioned the fixture specifications when the fountains were called out but did not show on the “P” sheets. By bringing the issue up during the bidding phase, he could have clarified the discrepancy and either put the fountains into his bid or excluded them from his bid. Then, in presenting his proposal, he needed to be crystal clear on exactly what was and was not included in the bid. Lastly, he should have reviewed the contract he was asked to sign, striking out those paragraphs and items (DON’T mark up the boilerplate! Sound familiar? It’s BS by the way) with which he did not agree, and incorporating his proposal as a part of the contract. Instead, Steve signed a typical boilerplate subcontract which made him responsible for everything since Caesar crossed the Rubicon. The answer to avoiding Steve’s dilemma? Thoroughly read all the documents involved in any project you are bidding and leave nothing unwritten or uncovered when it comes to contract time. How many of you readers have been hooked by missing something like Steve did? More than a few, I’d guess. It’s all part of contracting, or more accurately, subcontracting. If you have a good working relationship with the general contractor, you could enlist his help in resolving the issues, but the bottom line is “you signed the contract, you own it!” Make sure you read ALL of the specifications... every page! And make darned sure you cover and address ANY discrepancies before you sign a contract. Also, ALWAYS incorporate your proposal in the contract documents. Be careful out there! It’s a dog eat dog world in the contracting business—do your best not to get bit! The Brooklyn, N.Y.-born author is a retired third generation master plumber. He founded Sunflower Plumbing & Heating in Shirley, N.Y., in 1975 and A Professional Commercial Plumbing Inc. in Phoenix in 1980. He holds residential, commercial, industrial and solar plumbing licenses and is certified in welding, clean rooms, polypropylene gas fusion and medical gas piping. He can be reached at omeletman01@gmail.com.

➤ www.contractormag.com

8/18/26 11:26 AM

2609CO

Stop Replacing Corroded Valves

The ONLY ACVs, Strainers, and Backflow Preventers with an 8-year MIC warranty* Microbiologically Induced Corrosion (MIC) kills your equipment. Avoid it with ArmorTek® coated valves *Terms and conditions apply.

Extend Valve Life and Prevent MIC

2609CO_WattsWaterTech_Armortek.indd15 1 2609CO_14-15,28-29_Columnists.indd

8/17/26 11:26 4:59 PM 8/18/26 AM

Forum

by Konrad Witek

SENIOR PRODUCT MANAGER, CLIMATE CONSCIOUS AT WEIL‑MCLAIN

Beyond Adoption: How Contractors Are Navigating Electrification’s New Realities

or years, conversations around electrification have centered on technology. Manufacturers introduced new products, policymakers developed incentive programsand contractors began exploring how heat pumps and other electrified solutions fit into their businesses. Today, the conversation is changing. Electrification is no longer a future concept. In fact, the International Energy Agency reports that heat pump sales have surpassed gas furnace sales in the United States in each year since 2022, highlighting how quickly electrified heating solutions have moved into the mainstream. The question facing contractors is no longer whether electrification is coming. It is how to help customers navigate a complex landscape of regulations, incentives, utility costs and evolving expectations. One of the biggest misconceptions about electrification is that it is progressing at the same pace everywhere. According to data from the Northeast Energy Efficiency Partnerships, states such as Massachusetts, Vermont and New York have consistently ranked among the nation’s leaders in heat pump adoption and incentive program activity, creating a markedly different operating environment for contractors than in many other regions of the country. While some markets are seeing aggressive policy initiatives and robust incentive programs, others are taking a more measured approach. As a result, contractors are being asked to make sense of a transition that is anything but uniform.

A Patchwork of Policies and Incentives Some of the strongest electrification activity continues to occur in states where air-to-water heat pump incentives and electrification programs have accelerated adoption. Programs like Massachusetts’ Mass Save program and New York’s NYSERDA initiatives are driving significant uptake, offering rebates that can offset thousands of dollars in upfront costs. At the same time, federal, state and local policies continue to evolve, creating new

16 • SEPTEMBER 2026

2609CO_16-17,34-35_Forum.indd 16

Weil-McLain

The Weil-McLain ECO® HP air-to-water heat pump.

As electrification becomes mainstream, contractors installing heat pumps face challenges from diverse regulations, fluctuating utility costs, and complex rebate programs. opportunities and challenges.Recent changes to federal incentive programs, combined with ongoing uncertainty surrounding certain rebate initiatives, have introduced additional complexity into project planning. Contractors and homeowners evaluating system upgrades may find themselves navigating changing requirements, delayed funding timelines or questions about long-term program availability. Recent changes to the Home Efficiency Rebates (HOMES) Program and High-Efficiency Electric Home Rebate Act (HEEHRA) have reduced support for electrification and forced many states to modify their implementation plans to comply with the new rules.

Even where incentives exist, the process is rarely straightforward. Many contractors operate in markets where rebate availability depends on a specific utility, municipality or regional program. Eligibility requirements, documentation standards and incentive amounts can vary from one jurisdiction to the next. In some cases, homeowners may qualify for substantial rebates, such as utility programs that require specific cold-climate heat pump certifications or integrated controls. In others, nearly identical projects may receive little or no financial support due to differences in utility territories or program funding cycles.

This growing complexity is changing the role contractors play in the sales process. Increasingly, homeowners are looking to HVAC professionals not only for installation expertise, but also for guidance on incentive eligibility, operating costs and long-term value.

The Economics Conversation is Getting Harder While regulations and incentives often dominate discussions around electrification, operating economics are becoming just as important. Homeowners are asking more sophisticated questions than they were just a few years ago. They want to know how much a system will cost to operate, how utility rates may affect long-term savings and whether projected benefits justify the investment, but those questions are becoming difficult to answer because energy markets continue to evolve. According to the US Energy Information Administration, residential electricity prices increased more than 10% year over year in early 2026. Similarly, fuel ➤ Turn to Navigating, page 34

➤ www.contractormag.com

8/18/26 1:49 PM

2609CO

INTRODUCING

ARISTON QUANTUS MAX HEAVY DUTY Commercial Glass-Lined Electric Water Heater

Scan for Full Product Details

From Specification to Installation, Simplified. The Ariston Quantus Max HD is configurable for a wide range of voltages and wattages ranging from 13.5kW to 54kW, and can arrive configured to your project specifications for faster, easier installation. Heavy Gauge Steel Tank

for extra years of trouble-free service.

Glass-Lined Tank

with DuraGlas™ and fired at 1600°F for optimum protection from the effects of corrosion.

Multiple Magnesium Anode Rods

Individual Fully Automatic Surface Thermostat For Each Heating Element

for variable temperature control/staging; fully adjustable to 180°F. Available in 52, 80, & 120-gallon capacities with 3-6-9 heating element options.

to prolong tank life.

Discover more at Ariston.com

2609CO_16-17,34-35_Forum.indd 2609CO_AristonGroup.indd 1 17

8/18/26 8/6/26 8:04 1:49 AM PM

NEFBA

At the opening reception.

35 current or recent apprentices from the different trades — mechanical, electrical and plumbing — worked on the NEFBA’s new Workforce Development Center. By Steve Spaulding, of CONTRACTOR’S Staff

ACKSONVILLE, FL — Florida is one of the hottest residential markets in the country. At the height of the post-pandemic migration in 2022 more than 1,600 people were moving to Florida every day. In 2025, that number had dropped to 550 a day, but it is still a magnet for older adults, remote workers (there is no state income tax), and it continues to lead the nation in international immigration. That need for new housing puts a strain on construction and the construction trades. To meet this challenge, the Northeast Florida Builders Association (NEFBA)—the largest home builders association in the state—has since 1973 sponsored its own apprenticeship training program, offering individual programs in plumbing, carpentry, HVAC and electrical.

18 • SEPTEMBER 2026

2609CO_18-21_Feature.indd 18

Classes Without Classrooms Christina Thomas is Chief Officer of Workforce Education for the NEFBA. She came to the role back in 2016 after a career in public education. “What I learned about the program was compelling as an educator,” Thomas said. “They’re four-year programs, just like a college would run, except students work full time during the day and go to school two nights a week. Their employer pays for that, so it’s a completely tuition-free, debt-free opportunity for students.” The program uses the National Center for Construction Education and Research (NCCER) curriculum for both its apprenticeship program as well as a pre-apprenticeship program the NEFBA supports in local high schools. Thomas made it a personal goal to spread the word

about the programs and the opportunities training presented to young people who wanted to work with their hands and earn good-paying careers without being saddled with student debt. Over the last ten years, she has seen the program grow from 181 apprentices with 80 participating employers to 550 apprentices with nearly 200 participating employers. But that growth was not without complications. In 2015, the program partnered with a local state college. Since that college wasn’t making money from the apprentices’ tuition it decided not to accept state funding and shut down. “[The NEFBA] decided to take on the school component,” Thomas said, “because we didn’t want our 181 apprentices to lose the program. A private college donated

➤ www.contractormag.com

8/21/26 2:34 PM

NEFBA

Christina Thomas with Boyd Worsham, CEO of NCCER.

Another shot of the 1,800 sq. ft. plumbing lab. Florida has the fourth-highest employment rate for plumbers in the country, according the Bureau of Labor Statistics.

NEFBA

Crowds gather for the opening ceremonies.

➤ www.contractormag.com

2609CO_18-21_Feature.indd 19

SEPTEMBER 2026 • 19

8/21/26 2:34 PM

NEFBA

Auld & White Constructors

For its work on the Center, Auld & White Constructors received three awards at the Associated Builders & Contractors (ABC) Florida First Coast Chapter Excellence in Construction awards.

At the ribbon cutting ceremony, with members of the NEFBA and state and local leaders. NEFBA

NEFBA

Tools and equipment donated by DeWalt in the new carpentry lab. classroom space to us because we simply didn’t have the money for our own facility. When I arrived, I asked, ‘Where’s my school?’ They said, ‘We don’t have one.’”

Students Become the Contractors In 2024 the NEFBA found an ideal location for its new Workforce Development Center, an old call center that had shut down during COVID and had sufficient parking for 500+ students. The NEFBA put together a capital campaign and raised money to both purchase and renovate the building. The campaign received support from employers, the local community, the State of Florida (through the Department of Commerce), the City of Jacksonville and several major foundations. The Jacksonville Jaguars NFL franchise also stepped up to promote the trades in their hometown: the Delores Barr Weaver Legacy Foundation (a charitable fund founded by one of the co-owners) and the Jacksonville Jaguar’s Community Impact Foundation were both key supporters. Altogether, the campaign raised more than $6 million for the project. Auld & White Constructors, a longtime supporter of the program, won the bid as general contractors. The supervisor overseeing the project, Dylan Crounse, was a 2024 graduate of the NEFBA apprenticeships program. Moreover, 35 of the program’s current or working apprentices from the various trades worked on the building.

Grand Opening The new Workforce Development Center held its grand opening on August 13. In attendance were Thomas, Crounse, principals from Auld & White,

20 • SEPTEMBER 2026

2609CO_18-21_Feature.indd 20

Back to class—students on the first day at the new Workforce Development Center. NEFBA

Increased classroom space is just one of the benefits of the new center. state representatives, and, of course, the apprentices. “That’s cutting it really close to school starting on the 17th,” Thomas said. “We’re still dealing with boxes and equipment, but we’re also working with sponsors such as DeWalt [who provided tools and equipment for the carpentry lab] and putting their logos throughout the

rooms. We’re getting those sponsor stories on the walls now, so it will look much better. It’s going to be a fun event and a great opportunity to celebrate the legacy.” As of this writing, the Center is still looking to find a corporate sponsor for its 1,800 sq. ft. hands-on plumbing lab.

➤ www.contractormag.com

8/21/26 3:07 PM

2609CO

onstructors

BOOST RECRUITMENT AND RETENTION WITH CARHARTT®

An Apparel+ workwear program gives your business an edge in attracting and keeping top talent with quality Carhartt® gear that makes your team feel valued. Plus world class service at a convenience you never knew existed.

Weekly laundry, repairs and delivery included

No upfront cost required

cintas.com/contractormag

2609CO_18-21_Feature.indd 2609CO_CintasCorp.indd 1 21

8/11/26 8/21/26 10:44 2:34 PM AM

Hydronics & Radiant Presented in partnership with Radiant Professionals Alliance

by Brady Brophy

HYDRONICS MANAGER AT CORKEN STEEL PRODUCTS CO.

Winter is Coming — Is That Hydronic System Going to be Ready?

t’s the middle of July as I begin to write this article, it feels like an odd time to think about heating season. Most contractors are swamped with no-cool calls—servicing and replacing equipment and keeping their customers comfortable during the hottest day of the year. I had a small taste of the forced air side of things over the holiday weekend. My parents’ 23-year-old condenser finally gave out. The compressor failed on the afternoon of Friday July 3rd. Funny how they have a way of having the most convenient failure times. That said, this is a column for hydronics. Hopefully this column can help a contractor or two avoid the wintertime equivalent of a July 3rd no cool. Let’s get into what we should be thinking about now, before winter sneaks up on us: Preventative Maintenance. Contractors who experience the fewest emergency heating calls in January are often the ones performing PM in July, August and September. Most boiler failures do not happen without warning.

Start With Your Eyes Begin with a detailed visual inspection of the boiler room. Look for corrosion, mineral deposits, water staining, rust, damage insulation and deteriorated venting materials. Small leaks may seem insignificant during summer months but become major failures during winter operation.

Water Quality Matters Verify system pressure, expansion tank operation, glycol condition and overall water quality. Excessive O2, incorrect pH and untreated fill water can significantly reduce equipment life and performance. Water quality is especially vital in water tube boiler applications and in combi boilers. If you are working on a combi boiler, be sure to flush the domestic heat exchanger.

Clean the Fireside Inspect and clean burner assemblies, heat exchanger surfaces, condensate traps,

22 • SEPTEMBER 2026

2609CO_22-23_Brophy.indd 22

Scale present in the heat exchanger.

A failing boiler vent.

Contractors who experience the fewest emergency heating calls in January are often the ones performing preventative maintenance in July, August and September. neutralizers and drain lines. Clean/replace ignitors and flame sensors.

Combustion Test Use a combustion analyzer. Document oxygen, carbon dioxide, carbon monoxide, stack temperature and efficiency ratings. Refer to your manufacturer I&O manual for proper combustion numbers. If you are working on an atmospheric boiler, use a manometer to test the flue stack. Combustion testing is often overlooked and can lead to early equipment failures.

Review Controls and Sensors View sensor placement and conductivity, inspect wiring and review the boiler programming. If used, ensure the outdoor sensor is reading correctly. Check flow switches and low water cutoffs are making and operating normally.

Do Not Forget the Rest of the System Inspect circulators, air eliminators, strainers, dirt separators, balancing valves and check valves. Take an amp draw on any circulators to make sure they are ready for winter. Remove and clean screens on air eliminators, strainers and dirt separators. Do not forget about mixing valves, many of these have screens on each port. If these screens become blocked, flow is lost and no heat calls are incoming.

Check the Expansion Tank Expansion tanks cause more problems than most contractors realize. Many nuisance service calls originate from failed or improperly charged expansion tanks. Most manufacturers do not show a boiler drain and isolation valve in front of the tank. If these are not installed, take this time to add them. You must be able to

isolate the expansion tank from the rest of the system to check for proper charge.

Customer Education Use this opportunity to help customers understand normal operation, warning signs, pressure ranges and the value of preventative maintenance.

Maintenance is Always Cheaper Than Failure The inspections, tests, cleaning procedures and adjustments performed before winter directly influence how equipment performs during the coldest months of the year. The best no-heat call is the one that never happens. Winter doesn’t create hydronic problems, it exposes them. The contractors who take time to inspect, clean, test and document systems during the summer are the same contactors who spend fewer nights answering emergency calls when outside temperatures drop. The work performed today determines how a system performs six months from now. Brady Brophy is a Hydronics Department Manager for Corken Steel Products with experience in both the contracting and distribution sides of the HVAC industry. He began his career in 2015 and became a Hydronics Specialist in 2018.

➤ www.contractormag.com

8/18/26 1:52 PM

2601CO

WOODFORD ROOF HYDRANTS:

RELIABLE

ROOFTOP

WATER

RHY2-MS Woodford roof hydrant plumbs directly to drain. No need to winterize!

Woodford SRH sanitary hydrant: no drain required!

ASSE 1057 APPROVED WOODFORD MANUFACTURING COMPANY Excellence. Always. 800.621.6032 • www.woodfordmfg.com

2601CO_WoodfordMFG.indd 23 1 2609CO_22-23_Brophy.indd

12/19/25 3:18 PM PM 8/18/26 1:44

Hydronics & Radiant Presented in partnership with Radiant Professionals Alliance

NIBCO, Webstone Donate Hydronic Training Board to Colorado Trade School

LKHART, IN — NIBCO Inc.. and its Webstone brand have donated a custom-built boiler and water heater system training board to Red Rocks Community College, providing students with hands-on experience in hydronic system installation and operation. The training board was originally built during the Community Over Competition Build at AHR Expo 2026, an industry collaboration organized by Impetus Media and sponsored by NIBCO that brought together manufacturers, contractors, plumbing and HVAC professionals, and industry leaders.

Hydronic System Will Support Hands-On Instruction The training equipment has been installed in the college’s HVAC laboratory, where students will use the operating system to practice installing emitters and working with a functioning hydronic heating system. According to the college, the board will reinforce classroom instruction by allowing students to develop installation and troubleshooting skills using equipment similar to what they will encounter in residential and commercial applications.

Nationwide Boiler

Instructors and students in the HVAC and hydronics classroom at Red Rocks Community College, with the new training board in the background. “The donation of this training equipment provides our students with valuable hands-on experience that reinforces what they learn in the classroom,” said Noel Sicard, Instructor at Red Rocks Community College. “This new board will allow students in our upcoming semester classes to install emitters and work with a fully operational system in our HVAC lab, giving them practical experience with the same equipment they’ll encounter in the field.”

Industry Collaboration Supports Workforce Development Representatives from Impetus Media formally presented the training board to the college following its debut at AHR Expo. NIBCO said the project demonstrates how manufacturers, contractors and industry organizations can work together to strengthen skilled trades

education while helping prepare the next generation of plumbing and HVAC professionals. “The Community Over Competition initiative reflects the power of industry collaboration,” said Lisa Lyon, General Manager of Webstone, a brand of NIBCO. “Through our longstanding relationship with Impetus Media, we’ve seen firsthand how bringing manufacturers, contractors and industry advocates together can create meaningful opportunities for the trades. We’re proud that this effort will help students gain practical experience and prepare for successful careers in HVAC and plumbing.”

Investment Reinforces Skilled Trades Education NIBCO said the donation aligns with the company’s ongoing commitment to supporting workforce development through investments in technical education and hands-on learning opportunities. The company and its Webstone brand continue to partner with industry organizations and educational institutions to help students gain practical experience before entering the workforce. To learn more visit www.nibco.com.

Nationwide Puts Package Boilers in Stock

ationwide Boiler Inc. is shortening the path from boiler specification to project startup with its In-Stock Boiler Program, offering factory-tested package firetube and watertube boilers and auxiliary equipment for expedited delivery. The program is designed to address long equipment lead times that can delay plant upgrades, replacements and capacity additions. Nationwide Boiler says lead times for some new, large watertube boilers can reach 54 weeks, while its in-stock inventory provides facilities with an alternative when project schedules cannot accommodate extended procurement cycles.

Factory-Tested Boilers Help Accelerate Project Startup The in-stock equipment is factory-tested and available with engineering documentation to help facil-

24 • SEPTEMBER 2026

2609CO_24-25_HR_News.indd 24

ities move from equipment selection to installation more quickly. “Traditional procurement can be a bottleneck for companies when they are facing urgent project deadlines,” said Jim Lieskovan, VP of Sales at Nationwide Boiler. “Our In-Stock Boiler Program provides more than just expedited equipment; it delivers project acceleration, convenience, and peace of mind.” The program applies to both planned projects and situations where construction delays, equipment failures or other unexpected conditions create an immediate need for steam-generation capacity. Each available unit comes with an equipment assurance package that includes photographs, 2D and/or 3D drawings and performance data. Customers can also request pre-purchase inspections before committing to equipment.

Nationwide Boiler

A boiler being crane-lifed. Providing this information early can help engineering and project teams evaluate equipment, plan installation and integrate the boiler into existing systems without waiting for equipment to arrive before completing critical planning activities. To learn more visit www.nationwideboiler.com.

O ©

➤ www.contractormag.com

8/18/26 6:05 PM

2609CO

& D E EW V N O PR IM

The name professionals know. The performance they trust. H

• No exposed stainless steel

ADE I M

E US

• Adaptable fitting design to meet various job site applications • Quick and efficient installs • Proven field performance

Learn More at

TracPipe.com Omega Flex, Inc., 451 Creamery Way, Exton, PA 19341 • 1-800-671-8622 © Omega Flex, Inc. 2026

2609CO_OmegaFlex.indd 1 2609CO_24-25_HR_News.indd 25

FGP-681 Rev 0626

7/28/26 6:05 4:11 PM PM 8/18/26

Hydronics & Radiant Presented in partnership with Radiant Professionals Alliance

Alpine Precision: Delivering High-Performance Heating in the Rockies By blending proven hydronic principles with modern low-ambient heat pump technology, PSI transforms a dated mountain residence into a high-performance, weather-resilient sanctuary. BY JOHN MESENBRINK, EDITOR-AT-LARGE

AIL VALLEY, CO — When operating in the high-altitude, extreme-weather environment of the Colorado Rockies, mechanical systems cannot simply be functional—they must be bulletproof. For more than 25 years, PSI (Plumbing Services Inc.) has been proving that the right combination of technical expertise, premium equipment, and strong manufacturer relationships is the key to thriving in harsh climates. What began in May 2000 as a one-man shop specializing in residential plumbing remodels has expanded into a premier, multi-divisional mechanical contractor. Today, employing more than 60 skilled professionals, PSI delivers comprehensive plumbing, heating, cooling, drain cleaning and environmental services— including septic tank pumping—across a vast service area spanning Silverthorne in Summit County, the Vail Valley and the Aspen Valley. “Whether replacing a simple kitchen faucet or engineering an extensive snowmelt system, PSI has built its reputation on handling projects of any scale or complexity,” says Jim Harper, owner, PSI.

PSI / Jim Harper

Near-boiler piping.

Storage tanks with FloLogic controller.

PSI / Jim Harper

Breathing New Life into a Dated Residence PSI’s long-standing relationship with Kienzle Construction led to their selection for a high-end overhaul of a dated home in the Eagle-Vail area. The ambitious renovation called for stripping the existing residence down to the bare framing before expanding it from 4,500 square feet to roughly 5,500 square feet. The project also featured a new 500-sq.-ft., two-car garage on the eastern elevation and a massive 6,000-sq.-ft., outdoor snowmelt system covering the expanded driveway. Given the scope of the architectural changes and the local climate, the mechanical systems required precise design, seamless coordination and re-

26 • SEPTEMBER 2026

2609CO_26-27_HR_Case_Study.indd 26

A view of the mechanical room. liable components. Over the course of the 1.5-year build, multiple specialized teams from PSI were deployed to execute the plumbing, hydronic heating and air conditioning installations.

A closer look at the domestic water heater.

Hydronic Heating & Outdoor Snowmelt Integration For the home’s primary heating source and expansive driveway snowmelt, PSI designed a robust system centered around

an IBC high-efficiency boiler paired with a domestic sidearm water heater. To distribute heat efficiently while respecting the structural integrity of the home’s framing, the builder and home-

➤ www.contractormag.com

8/20/26 5:01 PM

PSI / Jim Harper

Driveway radiant snowmelt installation in progress.

Zoeller pump control in place.

owner opted for Warmboard® radiant subflooring. Warmboard’s low profile minimized spatial impact on the original framing while optimizing thermal transfer. Inside the channels, PSI installed Uponor PEX tubing, managing system operations via Tekmar controls. To complete the mechanical room, PSI paired the primary equipment with high-reliability fluid handling and air separation components, including: • Grundfos circulating pumps • Webstone isolation flanges • Caleffi air scoops, fast-fill valves, and backflow preventers “Through years of field experience and trial-and-error in remote mountain towns, we’ve learned that the reliability of your supply chain is just as critical as the quality of the hardware,” says Harper. “When your jobsite is only accessible through mountain passes during some of the harshest winters in North America, having strong relationships with local manufacturer reps is essential,” continues Harper.

Mitsubishi Electric mini-split heat pump system throughout the home. These low-ambient cold-climate units are engineered to deliver heating even when outdoor temperatures dip down to -15°F. In this dual-system architecture: 1. First-Stage/Rapid Response: The Mitsubishi mini-splits act as a dynamic secondary heat source, quickly responding to sharp drops in ambient outdoor air. 2. Base Hydronic Load: The Warmboard radiant system steadily brings the structural mass of the home up to target temperature, maintaining an even heat profile over long periods. 3. Summer Cooling: The mini-splits provide high-efficiency air conditioning during the summer months.Furthermore, by utilizing outdoor reset sensors linked to advanced Tekmar controls, the IBC boiler automatically modulates water supply temperatures based on real-time weather changes outside—maintaining perfect indoor comfort whether it’s 40°F or -20°F outdoors.

Dual-Stage Comfort: LowAmbient Heat Pumps Meet Hydronic Radiant

The Radiant Advantage

The high-altitude climate of the Rocky Mountains presents unique heating challenges. Rapid shifts in ambient temperature—such as a warm, sunny day followed by a sudden plunge to sub-zero temperatures at dusk—can test the response time of a standard radiant floor system. To ensure continuous, zero-compromise comfort, PSI installed an extensive

By heating objects and surfaces rather than moving air, radiant floor systems eliminate the architectural constraints of ductwork and floor registers. The result is a cleaner, more modern aesthetic that allows complete freedom for furniture placement—along with silent operation and warm floors on cold morning steps. “For luxury mountain homes, radiant floor heating remains the gold standard,” says Harper.

PSI / Jim Harper

Manifold for the radiant heating system.

Project at a Glance • Location: Eagle-Vail, Colorado (Vail Valley) • Contractor: PSI (Plumbing Services Inc.) • Scope: Complete Residential Renovation, Addition & Snowmelt • Footprint: Expanded from 4,500 sq. ft. to 5,500 sq. ft. • Snowmelt Area: ~6,000 sq. ft. (Driveway & New 2-Car Garage) • Timeline: Approximately 1.5 Years • Contractor Partner: Kienzle Construction

➤ www.contractormag.com

2609CO_26-27_HR_Case_Study.indd 27

SEPTEMBER 2026 • 27

8/20/26 5:01 PM

Marketing

by Keith Carpenter MARKETING AUTHORITY

The Review Reply Most Contractors Never Send (and What It Costs Them)

one-star review with no reply scares off more customers than the review itself. That sounds backwards, so let me explain. A bad review says one customer had a bad day. A bad review with silence under it says something worse: nobody at this company is paying attention. Homeowners read that silence as the answer to their real question, which is not “did this plumber ever make a mistake?” It is “if something goes wrong on my job, will anyone care?” The pattern is almost universal. Contractors work hard to get reviews. Then the review lands, good or bad, and nothing happens. The most valuable free marketing space in the trades sits empty.

The Reply is Not For the Reviewer Here is the mental shift that changes everything: the reply is not written for the person who left the review. It is written for the next customer. Think about how homeowners actually shop for a plumber. Water heater dies on a Tuesday night. They search, they get a map with three or four companies, and they start reading. They do not read your website first. They read your reviews, and they read them like a jury: looking for the story of what happens when a job goes sideways. The angry review is where they slow down. Every company has one. What separates you is what sits underneath it. A calm, specific, human reply tells that future customer three things no ad can tell them: this company reads its reviews, this company owns its mistakes, and this company will still be answering the phone after the check clears. The reviewer may never read your reply. The next five hundred homeowners will.

Formula For a Negative Review Most contractors never reply to bad reviews for a simple reason: they do not know what to say, and everything they want to say would make it worse. Arguing with a customer in public is a fight you lose even when you win.

28 • SEPTEMBER 2026

2609CO_14-15,28-29_Columnists.indd 28

ID 125571499 © Melpomenem | Dreamstime.com

and an actively managed profile is a stronger profile. In our experience across many trades, companies that respond to reviews consistently see their profiles generate more calls over time than companies with similar ratings that stay silent. The rating gets you considered. The replies get you called.

Make it a Habit, Not a Project

Here is the mental shift that changes everything: the reply is not written for the person who left the review. It is written for the next customer. So do not improvise. Use a formula. Three sentences, in this order: Sentence one: acknowledge without groveling. “Thank you for letting us know about this, and I am sorry the experience did not match what we promise.” You are not confessing to anything. You are showing that a human read the complaint and took it seriously. Sentence two: state one fact that shows you know the job. “Our technician was on site June 12 for the water heater replacement, and it sounds like the follow-up call did not happen the way it should have.” One specific detail proves this is not a copy-paste reply. It also quietly signals to readers that you keep records and know your work. Sentence three: take it offline with a name and a path. “Please call our office and ask for the service manager directly so we can make this right.” You have now shown every future reader the ending they care about: a real path to resolution. That is it. No excuses, no lawyering, no paragraph about how the customer is actually wrong. If the review is flat-out false, you can say so in one calm line (“We have

no record of a job at this address, but we would like to help sort out the confusion”), then still move to sentence three. Three sentences takes about four minutes. That may be the highest-value four minutes in your marketing week.

Do Not Ignore the Five-Star Reviews Either The negative reply gets the attention, but the steady habit matters more. Replying to good reviews is not just manners. It does two practical things. First, it lets you say things about your business you could never say yourself. When a customer writes “they repiped our whole house in two days,” your reply can naturally confirm it: “Glad the repipe went smoothly, and thanks for trusting us with a two-day turnaround.” You just restated your service and your speed, in public, in a place shoppers actually read, and it does not sound like bragging. Second, replies feed the machine that decides who shows up when a homeowner searches. Google has said publicly that responding to reviews is part of engaging with your Business Profile,

The contractors who do this well do not treat replies as a crisis tool they dig out after a one-star bomb. They treat it like returning phone calls: a standing habit with an owner. A simple system: Pick one person. Owner, office manager, whoever writes the way you would want the company to sound. One voice, not five. Set one time. Fifteen minutes, twice a week. New reviews get a reply within a few days, every time. Reply to everything. Five stars gets two warm sentences. One star gets the three-sentence formula. No review is beneath a reply. Never reply angry. If a review makes your blood boil, write the reply, save it, and send it tomorrow. The formula exists exactly for the moments when you do not trust your own tone.

What Silence Costs Run this math on your own company. Pull up your Google reviews right now and look at them the way a stranger would, starting with the worst one. If the space under it is empty, that silence has been talking to every homeowner who found you this year. The review reply most contractors never send is not hard to write. It is three sentences, four minutes, written for a customer you have not met yet. The companies that send it, every time, turn their worst reviews into proof that they stand behind their work. The companies that stay silent let one bad day speak for them forever. Keith Carpenter is the founder of SpeedMobi, which has helped over 5,000 local service businesses get found online since 2013.

➤ www.contractormag.com

8/18/26 11:26 AM

2609CO

2609CO_IAPMO.indd 1 2609CO_14-15,28-29_Columnists.indd 29

8/11/26 11:26 10:38 AM AM 8/18/26

Best Practices

by Dreamland Plumbing

Pinpoint the Slab Leak Before You Break the Floor

he cost of a slab leak is rarely the pipe. It is the concrete you open, the finished floor you cut through and the hours you spend chasing a leak you have not actually located. A confident location shrinks all three. The goal on every slab job is the same: confirm it is a slab leak, isolate it to one line, pinpoint it to a spot you can mark, and only then decide how to get to it. Here is the sequence we run in the field, and the judgment calls at each step. ID 435385043 © Elena Csernik | Dreamstime.com

First, Confirm it is a Slab Leak Plenty of calls that come in as slab leaks are not. Before anyone reaches for a listening disc, rule out the cheap explanations: a running toilet, an irrigation zone, a hose bib, a water heater weeping at the base, or an AC condensate line. A quick walk of the property and a look at the water heater and manifold saves an hour of chasing the wrong thing. The meter test tells you whether water is moving at all. Shut every fixture and appliance that uses water, then watch the meter’s low-flow indicator, the small triangle or sweep hand that turns on even the slowest flow. If it keeps creeping with everything off, water is escaping somewhere in the pressurized system. If the house has a separate irrigation tie-in, isolate it first so the yard does not read as a slab leak. Warm spots on the floor, a faint sound of running water with the house quiet, an unexplained jump in the water bill and soft pressure at the fixtures all point the same direction. Note them, but confirm with the meter before you commit.

a gauge on a hose bib or a laundry connection, bring the isolated line up to pressure with air or water and watch for a drop. A pressurized supply line that will not hold has an active leak. A line that holds sends you to the drains, where a hydrostatic test and a camera are the right tools instead. In a home plumbed with a PEX home-run manifold, you have an advantage: cap and pressurize one line at a time off the manifold and let the gauges tell you which run is failing. Do not skip this stage to save time. Every minute spent isolating is a minute you are not sweeping the whole slab with a microphone.

Isolate the Line

Pinpoint with Two Methods

Pinpointing is far easier when you have already narrowed the leak to one side of the system. Start with hot versus cold. Close the cold-water inlet valve at the water heater. If the meter’s leak indicator stops, the leak is on the hot side downstream of the heater. If it keeps moving, the leak is on the cold side. That one valve cuts your search area roughly in half. From there, a pressure test separates a supply leak from a drain problem and isolates the branch. Cap the section, put

No single detection method is right for every leak, so we confirm with a second before marking a spot. Acoustic detection is the workhorse. A ground microphone or listening disc picks up the hiss of water escaping under pressure. Higher line pressure makes the signal louder, so pressurize the isolated line first, then sweep a grid across the suspected zone and mark the loudest point. Hard flooring transmits sound well; carpet and thick pad fight you.

30 • SEPTEMBER 2026

2609CO_30-31_Best_Practices.indd 30

Steps for diagnosing and locating slab leaks, emphasizing the importance of confirmation, isolation, and precise pinpointing methods. Tracer gas shines where acoustic struggles, on plastic lines and low-pressure situations. Drain and isolate the line, charge it with a non-flammable forming gas (typically a 5% hydrogen and 95% nitrogen mix) and let the small gas molecules migrate up through the slab. A gas-sensitive detector at the surface finds where they surface. It is slower to set up but hard to argue with. Thermal imaging is a fast way to narrow the zone on a hot-side leak. A warm plume spreads on the floor above the escaping hot water and shows up on the camera long before you would hear it. Use it to shrink the search area, then let acoustic or tracer gas fix the exact spot. Cold-side leaks give a weaker thermal signature, so do not rely on the camera alone. Line tracing is the step crews skip and regret. Trace the actual route of the pipe, do not trust the as-built drawing or a guess, so you know where the line really runs before you core. Pair it with a moisture map of the wet footprint. When a thermal plume, an acoustic peak and the known pipe route all agree, you cut once.

Scan Before You Cut In much of Florida, slab-on-grade construction can be post-tensioned, and a

post-tension tendon is not something you want to hit with a core bit or a jackhammer. Before you open any slab, scan for tendons, rebar and conduit with ground-penetrating radar or a rebar locator and mark them clearly. Know the era and method of the construction you are working on. This one habit separates a clean repair from an expensive mistake. Then protect the space: contain the dust, cover the finishes and set expectations with the homeowner about what the floor will look like before it looks better.

Choosing How to Get to It Locating the leak is only half the job. How you reach it is where technical judgment turns into a business decision, and it is worth walking the customer through the options rather than defaulting to the fastest one. A spot repair, opening the slab at the pinpoint and fixing the single failure, is quickest and cheapest when the pipe is otherwise sound. But a pinhole in copper carrying aggressive water is often the first of several. If you have already been back to the same house for a second or third leak, or the water chemistry is hard on copper, a reroute overhead or through the walls, or a full repipe, saves everyone the cycle of chasing pinholes through the floor one at a time. Weigh the finished-floor restoration cost, the occupant disruption and the odds of the next leak. The right call protects the customer’s floor and your reputation, not just today’s ticket.

Close It Out After the repair, bring the system back up to pressure and confirm the leak indicator sits still. Patch the slab properly, document what you found and where, and leave the customer with a clear picture of the line’s condition. A leak located with confidence and a repair method chosen on the evidence is a job you will not be called back to. Contributed by Dreamland Plumbing, a licensed plumbing contractor serving Florida’s Treasure Coast, specializing in leak detection, water heater and emergency plumbing repair. Learn more at dreamlandplumbing.com.

➤ www.contractormag.com

8/18/26 2:05 PM

Best Practices

by Spencer Carney

INTERNAL MARKETING MANAGER AT COGENT ANALYTICS

The Construction Marketing Playbook Has Changed - Has Yours?

istorically, winning new construction bids has been relatively straightforward: deliver quality work, earn referrals, build relationships. Rinse and repeat. These are important fundamentals that still matter, but they are no longer all that potential customers use to evaluate contractors. Before a prospect ever picks up the phone, they’re searching online, comparing companies, reading reviews, and checking out photo galleries of completed projects. There has been a mindset shift, and the companies that understand this aren’t necessarily spending more on marketing—they’re building credibility where prospects are already looking.

Referrals are the First Step Of course, one of the highest trust signals for any prospect will still be word-ofmouth referrals; these have not disappeared, they are just no longer the deciding factor. Even when someone is referred to you by a trusted friend, supplier, or previous client, the next step is almost always online research. Trust is now built online. Prospects are wondering: • What do the reviews say about your business? • Are there testimonials from similar projects? • Is your website up-to-date and easy to navigate? • Do you have a presence on social media that shows you are active as a company and engaged in the online space? Online presence needs to reinforce the trust that a referral has established.

The First Impression Starts Before the First Conversation The customer journey looks a little different from what it used to. Here’s what you should do to find where the gaps exist for your business: • Google search: How does your business show up? What does Google say about you? What kind of news is associated with your company?

consistent online presence are better positioned to appear—and stand out—in those recommendations. This shift makes credibility even more important than visibility alone.

Marketing Doesn’t End When the Phone Rings

ID 126698632 © Nuttapong Punna | Dreamstime.com

Yesterday’s construction marketing strategies aren’t winning tomorrow’s work. • Read reviews: What do the best reviews say? How about the worst? • Visit your website: Is it clear and easy to read? How easy is it to find information? • Look at project galleries: What kind of projects have you completed? Do you have good photos that represent your work? Are there any projects that are especially recognizable? • Check service areas: Is it immediately clear what areas you serve? • Read/watch testimonials: What do past customers have to say about you? • Visit social media: Are you actively engaged? What kind of content do you share? Do your people look trustworthy and approachable? Marketing isn’t just about attracting attention anymore. It’s about answering questions before they’re asked.

Proof, Not Promises Anyone can claim they’re experienced. The companies earning the most trust show it online. Here are a few easy ways: • Before-and-after photos • Project case studies

• Customer testimonials • Google reviews • Team introductions • Certifications • Industry awards • Years in business • Educational content • Project spotlights • Industry thought leadership The more proof you provide, the easier it becomes for customers to feel confident moving forward.

AI is Changing the Game To be clear: AI is not replacing the previous trust signals, nor will it replace the human touch needed to build trust. However, it is important to recognize that online searches are evolving. Instead of only typing: “plumbing contractor near me,” people are increasingly asking: “Who is the best commercial plumbing company in my city?” Instead of a simple directory, AI is being treated like a point of referral; the search has evolved to a communication. AI will lay out the options, handle a side-by-side comparison, and emphasize trust indicators—all of which have been pulled from available information online. Businesses with accurate information, strong reviews, relevant content, and a

➤ www.contractormag.com

2609CO_30-31_Best_Practices.indd 31

When opportunities arise, it’s your operations that determine whether they become revenue. Have you set up your customer journey to be smooth and easy from start to finish? Once the phone rings: • Do estimates get returned quickly? • Is the follow-up with the prospect consistent and professional? • Is communication clear, ongoing, and upfront? If any of these are a friction point, even the best marketing won’t help. The companies seeing the strongest and most consistent growth align their marketing, sales, and operations to create a consistent customer experience from the first impression through the project’s completion.

What Next? The fundamentals of construction haven’t changed: quality workmanship, reliable service, strong relationships. These will always matter. What has changed is how customers evaluate those qualities before they ever reach out. The companies that continue to grow aren’t abandoning referrals or relationships; these key components are instead being reinforced with a digital marketing strategy that builds trust, demonstrates expertise, and meets buyers where they’re already searching. When your reputation, marketing, and operations work together, you’re not just generating more leads; you’re creating a stronger foundation for longterm growth. Spencer Carney is the Internal Marketing Manager at Cogent Analytics. She has over a decade of marketing and branding experience, and works with the company on everything from copywriting to graphic design to social media and beyond.

SEPTEMBER 2026 • 31

8/18/26 2:05 PM

Industry News

Explore the Future of Plumbing at the 2026 ASPE Convention & Expo ➤ Continued from page 3 4,000 industry members are expected to attend, and more than 270 companies are scheduled to exhibit.

ASPE

View the full technical education program at 20990898.hs-sites.com/hubfs/ ASPE/ASPE2026/2026_Technical_Education_Program.pdf.

On the Expo Floor

Society Business

Manufacturers and service providers from across the industry will exhibit during the Expo, offering attendees the opportunity to get up close—and often hands-on— with the latest plumbing, hydronic, fire suppression, and HVAC technology. Experts will be on hand to provide detailed information and product demonstrations designed to show the value they can deliver for your business and your customers. Already scheduled to attend are industry-leading companies including: • A.O. Smith • Bradford White • Caleffi North America Inc • Charlotte Pipe • CONCOA • Corzan/Lubrizol • Jomar Valve • Liberty Pumps • McWane Plumbing Group • MIFAB • Navien • NIBCO • NuFlow • OATEY • Reliance Worldwide Corporation • Rinnai • Uponor • Victaulic • Viega • Watts • Zoeller Company • Zurn

Naturally, the convention is the time when members meet to conduct the important business of the Society. Key meetings include the Board of Directors Meeting, the Women of ASPE Leadership Forum, as well as various committee meetings including the Past Presidents, the Membership Committee, the Technical & Research Committee, the Young Professionals Committee, the Professional Engineer Working Group, and the Long-Range Planning Committee. The Society also gathers to recognize the important contributions its members have made to ASPE and to the wider industry. The ASPE Breakfast Awards Ceremony will be held October 12 from 9:00 AM to 10:45 AM.

Education Makes the Difference The ASPE Convention & Expo will offer 25 education sessions exploring the industry’s most urgent topics. Full registration is required to attend, with each session providing 0.125 CEUs for licensing and certification requirements. Sessions are organized across five tracks: Healthcare, Fire Protection, Water Quality, System Design, and Codes & Standards. A sampling of session titles includes: Pressure Boosting and Energy Optimization in Modern Plumbing Systems

32 • SEPTEMBER 2026

2609CO_3,32-33,36,38-39_Page_3.indd 32

A product demon on the Expo floor at the 2024 ASPE Convention & Expo. ASPE

During the 2024 ASPE Business Meeting, Chapter Delegates representing 7,600+ members elected the Society’s Board of Directors for the 2024–2026 term. ASPE

Members inducted into ASPE’s Kenneth G. Wentink College of Fellows during the 2024 ASPE Convention & Expo. Closing the Loop: An Engineer’s Guide to Onsite Water Reuse System Design and Compliance Intelligent Water Pressure Boosting Domestic Hot Water Recirculation in High-Rise Buildings Legionella Mitigation Strategies for a Hospital Evolution of Data Center Fire Protection Presenters include Shawn Crawford, President of Rainwater Manage-

ment Solutions; Jonathan Franzese, PE, P.Eng, CPD, GPD, Senior Associate at McKinstry; Stacey Hazelwood, Business Development Manager with Canature WaterGroup; Lance MacNevin, P.Eng, Senior Director of Engineering for the Plastics Pipe Institute’s Building & Construction Division; Paul Tully, Field Technical Representative for Charlotte Pipe and Foundry, and many more.

Networking Events In this age of virtual assistants and AI agents, face-to-face, human-to-human contact is perhaps the most valuable aspect of live events, and the conference offers a number of networking opportunities. October 11 at 7:00 PM will see the ASPE Sunday Night Party at the Chicken N Pickle, an indoor/outdoor entertainment complex. Hosted by NIBCO, the party will include pickleball, lawn games, music, and an assortment of food and beverage options. Convention badge with icon are required for entry. For new attendees, October 12 will have the ASPE First-Time Attendee Reception from 5:00 to 6:00 PM. The ASPE Young Professionals Networking Event will be held October 13 from 6:30 to 9:30 PM (attendees should register early as attendance is limited). To register or view the full schedule of events, visit expo.aspe.org. CONTRACTOR will provide our complete coverage of the 2026 ASPE Convention and Expo in our November print edition. The 2027 ASPE Tech Symposium is scheduled for September 22–26 in Minneapolis, MN.

➤ www.contractormag.com

8/24/26 9:19 AM

2609CO

We bring it all together.

2609CO_InternationalExpositionCompany.indd 1 2609CO_3,32-33,36,38-39_Page_3.indd 33

7/22/26 9:14 9:54 AM AM 8/24/26

Forum

Navigating the New Realities of Electrification ➤ Continued from page 16 prices continue to fluctuate based on regional infrastructure, weather patterns and global market conditions. These shifts can significantly influence the economics of electrified heating systems depending on where a homeowner lives and which fuel sources are available. The industry needs to move beyond viewing electrification as a simple equipment decision. Successful projects require a broader evaluation of local utility rates, climate conditions, building characteristics and homeowner priorities, meaning the right answer in one market may not be the right answer in another.

Weil-McLain

Why Flexibility Matters Too often, electrification is discussed as an “either-or” proposition. In practice, many homeowners are looking for solutions that allow them to integrate new technologies while maintaining reliability, comfort and operational flexibility, and dual-fuel systems are one example of this approach. Contractors working with legacy hydronic systems often face different considerations than those working in forced-air environments. Existing equipment, distribution infrastructure, building characteristics and homeowner expectations can all influence the path forward. By pairing an air-to-water heat pump with a boiler, these systems position the heat pump as the primary heating source while relying on the boiler to provide supplemental support when conditions demand additional capacity. Solutions such as the Weil-McLain ECO® HP air-towater heat pump reflect this trend toward adaptable system design. Rather than forcing contractors into a one-size-fits-all solution, this technology allows heating systems to be tailored to the unique needs of each application. Flexibility will become more important as the industry continues to navigate changing regulations, new technologies and shifting energy economics.

Supporting Contractors Through the Transition As the market evolves, manufacturers have an important role to play in helping contractors succeed, and that support begins with education and training. Many technologies shaping the future of hydronics have existed for years, but the way they are being applied, integrated and optimized continues to change, so contractors need access to guidance that helps shorten the learning curve and build confidence. Manufacturers can provide tools that simplify decision-making. Project-specific operating cost estimates, fuel usage projections and performance calculations

34 • SEPTEMBER 2026 2603CO_FloLogic.indd 1 2609CO_16-17,34-35_Forum.indd 34

A contractor installing the ECO heat pump. can help contractors have more informed conversations with homeowners while setting realistic expectations about system performance. One of the most effective ways to build confidence is to provide contractors with better information. When homeowners can clearly see how utility rates, weather conditions, heating loads and equipment performance affect a project’s economics, it becomes easier to make informed decisions and avoid surprises after installation. Additionally, manufacturers have an opportunity to help contractors navigate the complex rebate landscape by providing documentation support, educational resources and guidance on program requirements. The future of electrification will not be defined by a single technology or policy pathway. It will be shaped by contractors who can evaluate each project’s unique requirements and help homeowners make informed decisions based on performance, economics and longterm comfort goals. Konrad Witek is a Senior Product Manager, Climate Con‑ scious at Weil‑McLain. With more than 15 years of expe‑ rience in HVAC sales, training, and distribution, Konrad shares how ECO® HP and ECO® Hybrid solutions help contractors design effective systems and deliver reliable, flexible hydronic heating.

➤ www.contractormag.com 2/13/26 10:47 AM 8/18/26 1:49 PM

2608CO

WHERE FACILITY CHALLENGES FIND SOLUTIONS

NORTHERN CALIFORNIA

October 6-7, 2026 Santa Clara, CA

NORTH TEXAS

October 14-15, 2026 Irving, TX

facilitiesexpo.com OWNED & PRODUCED BY:

2609CO_16-17,34-35_Forum.indd 2608CO_House_FacilitiesExpo.indd 351

8/18/26 7/2/26 3:07 1:49 PM PM

Industry News

A. O. Smith Donates Water Heaters for Tennessee Affordable Housing Project ➤ Continued from page 3 a redevelopment of a former nursing home that is scheduled to open in 2026. The project is part of Shelter Eq-

ering reliable hot water for residential applications. The water heaters will serve multiple areas throughout the facility,

A.O. Smith

‘These types of opportunities would not be possible without the generous support of A. O. Smith’ uity’s ongoing effort to expand affordable housing throughout the greater Nashville area.

Water Heaters Selected for Multifamily Installation The donation includes ProLine® 38-Gallon Lowboy Side-Connect Electric Water Heaters, selected for their compact footprint and ability to fit into tight installation spaces commonly found in multifamily housing. According to A. O. Smith, the units combine space-saving design with a 0.90 Uniform Energy Factor (UEF), providing efficient operation while deliv-

including apartment units, kitchens and laundry rooms.

Nonprofit Expands Affordable Housing Mission Since 1994, Shelter Equity has partnered with local governments, nonprofits and community organizations to develop affordable housing across the Nashville region. The organization currently owns and operates 10 group homes that provide housing for seniors, individuals with disabilities and people transitioning through difficult life circumstances. “From laundry rooms to kitchens to

The ProLine® 38-Gallon Lowboy Side-Connect Electric Water Heater. individual apartments, A. O. Smith’s donation will support the daily needs of our residents,” said Jennee Gar-

Be Customer Smart... Remember To Include The WAGS Valve On Your Next Water Heater Installation!

Community Partnership Supports Housing Project

3/4˝ NPT

RED POP-UP INDICATOR TAB WHEN ACTIVATED

NO Electricity

WATC EPS H! KE

100% MECHANICAL OPERATION

NO Batteries

WA GS

0+ 0 0 , 0 12 S TA L L AT I

NO Wireless Signals

NO Worries

W AT E R H E AT E R SAFETY SHUTOFF THE ONE SHOT WONDER

“A WATER HEATERS BEST FRIEND”

Available at SupplyHouse.com NO Maintenance

WAGS Will Watch & Protect Property From Water Damage

WAGSVALVE.COM • 1-844-GET-WAGS The Original Creators of the WAGS

(WAGS 4W VALVE INSTALLATION SHOWN)

362411CO_AquaGuard.indd • SEPTEMBER1 2026

2609CO_3,32-33,36,38-39_Page_3.indd 36

➤ www.contractormag.com

land, Vice President of global development at Shelter Equity. “This donation also helps extend our resources to put more focus on our community and our overseas partners. These types of opportunities would not be possible without the generous support of A. O. Smith and other community sponsors.”

A. O. Smith said the donation reflects its ongoing commitment to supporting communities where the company operates while continuing its partnership with Shelter Equity. “It’s very important to A. O. Smith to serve the local communities in which we operate,” said David Chisolm, Vice President and General Manager of APCOM and water systems. “It was important to us to provide Shelter Equity residents with a reliable, high-quality and sustainable water heater, and the ProLine unit fits that need perfectly.” To learn more about A. O. Smith visit www.aosmith.com. To learn more about Shelter Equity, visit www.shelterequity.org.

10/2/24 9:57 AM

8/20/26 5:16 PM

Industry News

CONNECT Expands Education Offering FALLS CHURCH, VA — PHCC CONNECT 2026, this Oct. 19-22 in Milwaukee, WI, will feature more than 20 education sessions, panel discussions and roundtables designed to give plumbing and HVACR contractors practical strategies for addressing workforce, business and operational challenges. The expanded education program will cover workforce development, leadership, business operations, regulatory PHCC

An education session at PHCC CONNECT 2025. compliance, technology and more. Sessions will be led by industry experts and experienced contractors, with an emphasis on strategies attendees can take back to their companies.

case. Attendees can participate in Learning Labs, hands-on training and demos focused on technologies and products affecting plumbing and HVACR work. The combination of classroom sessions and product-focused training gives

contractors opportunities to evaluate new technologies while learning how they can apply them in their businesses. “The education at CONNECT 2026 is designed to give attendees practical strategies they can take home and implement

immediately,” said Jason Pritchard, President of the PHCC-National Association. To learn more, visit phccweb.org/CONNECT. To register, visit phccconnect2026. eventscribe.net.

BALANCE AND POWER

Peer Roundtables Interactive roundtables will give contractors an opportunity to compare approaches, share best practices and learn from peers dealing with similar workforce and business issues. One featured session is the Quality Service Contractors (QSC) Lunch & Learn: Stories from the Breakroom, presented by Nora Burns, The Undercover Employee™. Burns will address employee engagement, workplace culture and retention strategies for the skilled trades.

JM-1000 X Mini-Jet

™

UAC Programming Signatory contractors will have access to dedicated programming through PHCC’s Union-Affiliated Contractors (UAC) enhanced service group. Topics will include labor and employment law, collective bargaining, contractor obligations, workplace behavioral health and strategies for supporting employees through challenging situations.

Available with stainless steel/Teflon core hose.

You don’t always need a heavy-duty jetter to clear a clogged drain. General’s JM-1000 X Mini-Jet™ delivers surprising cleaning power in a 23 lb. portable unit — getting you blasting faster than your big jetter can hit the ground. With 1500 psi of performance, it blasts out small lines, sink stoppages, and laundry drain clogs with ease. The pump and motor are protected inside a rugged diamond plate case built for real field abuse. And its compact size takes up minimal truck space and never gets in the way. Pound for pound and dollar for dollar, the Mini-Jet™ is a smart — and small — investment. Call the Drain Brains at 800-245-6200 or visit www.drainbrain.com/JM1000X

Product Showcase Education will extend beyond traditional conference sessions through the expanded Product & Technology Show-

2605CO_GeneralPipeCleaners_JrPg.indd 1

➤ www.contractormag.com

2609CO_37_Page_37.indd 37

SEPTEMBER4/14/26 202611:03 • AM 37

8/21/26 12:01 PM

Industry News

Chicago’s First All-Electric, Geothermal High-Rise Breaks Ground ➤ Continued from page 3 & Associates (a financing nand management company); Clark Construction Group (the project’s general contractor); Archeo Design Studio (the building designers); and representatives from the 27th Ward, the Chicago Mayor’s office, as well as friends, family and members of the Fulton Market community.

Tree Street Group

Success Amid Headwinds

38 • SEPTEMBER 2026

2609CO_3,32-33,36,38-39_Page_3.indd 38

As the groundbreaking ceremony took place, drilling commenced on the first of the project's geothermal wells.

‘The sustainable design is truly unlike anything that’s been done here for a residential high-rise.’ 27th Ward Alderman Walter Redmond “Red” Burnett praised the developers for their patience and persistence. “Cities advance when public officials and private business meet and take a serious approach to the problems facing communities,” he said.

State-of-the-Art Sustainability The pioneering geothermal design that allows 410 N. Elizabeth to function as fully electric, was developed by Infinite Energy Partners, which will own and operate the system. Notable sustainable features include: • Geothermal design reducing energy usage by up to 60% • Fully electric for building heating, cooling, and domestic hot water • 30% reduced emissions

• 25% energy-related cost savings • Triple-glazed window wall system by Reflection Window + Wall to enhance thermal comfort and reduce noise pollution Community amenities that will be a part of the development include ground-floor retail spaces located adjacent to a publicly accessible park, which features green space and a 30-foot-wide pedestrian street running across the southern end of the site. The pedestrian way will eventually connect Elizabeth Street with Ogden Avenue, providing a gateway to the planned Fulton Market Metra Station. Each tower will feature a unique, gridded facade made up of metal paneling and glazing. The individual tower facades have been informed by their re-

Tree Street Group

The project had been in development for more than three-and-a-half years. High interest rates, volatile labor and materials prices, complex zoning regulations and many other challenges needed to be addressed before final financing could be secured. The 33-story building represents the first phase of a two-tower, mixed-use development. The first phase will include 383 units, with 77 designated as affordable. Upon completion of both phases, the development will bring more than 724 total units—with 146 earmarked as affordable—to Fulton Market. In the course of construction the project will create more than 400 construction jobs. “The development stands out for so many reasons, and not just because it’s one of the few breaking ground in Chicago this year,” said Rodrigo d’Escoto, principal at Tree Stree Group. “Reaching this milestone is a result of the dedication and vision of our project partners, the faith of our investors in our construction-informed design model, and thoughtful collaboration with the city officials and the community to create what we expect will become a model for sustainability and a beautiful addition to the neighborhood.” J.R. Berger, President of Magellan Development added, “As a developer with deep Chicago roots, it’s especially meaningful to be part of such a forward-thinking project. The sustainable design is truly unlike anything that’s been done here for a residential high-rise, and the impact on the neighborhood, not to mention the Chicago development community, will be significant.”

The pioneering geothermal design that allows 410 N. Elizabeth to function as fully electric, was developed by Infinite Energy Partners, which will own and operate the system. spective orientation so that the envelope can be maximized for energy efficiency. For more information on 410 N. Elizabeth, visit treestreetgroup.com/projects/410-north-elizabeth.

➤ www.contractormag.com

8/20/26 5:16 PM

Family Owned and Operated Since 1943

THE FASTEST DRAIN CLEANER IN YOUR TRUCK.

Kinetic Water Ram

- Compact & Efficient - Comfortable Radiant Heat - Single Panel & Double Panel - Variety of Sizes

Free Net Priced Full Line Buyers Catalog Free Same Day Shipping on Over 10,000 Pro Quality Plumbing Parts

Quickly clear slow draining tubs, stubborn traps, and long narrow lines. A burst of compressed air sends a shock wave, bypassing vents and stacks to hit the stoppage head-on, yet it won’t harm pipes. See it in action at www.drainbrain.com/ram, or call 800-245-6200 for more information.

Order Online Today!

207.401.4032 HiTechHeat.com

ONE TANKLESS. COUNTLESS APPLICATIONS.

2609CO_ECRInternational_MKPL.indd 1

7/27/26 2604CO_GeneralPipeCleaners_MKPL.indd 9:41 AM 1

3/11/26 2403CO_Hodes_MKPL.indd 1:04 PM 1

2/23/24 10:56 AM

FEATURING

ONE Touch Touch once, it does the rest

Add a bathroom anywhere!

LAARS® LT Series Tankless Water Heater

Automatic combustion

Continuous optimization

Sensorless rate-based reset

• 11:1 Turndown • High output of 5.3 GPM • Commercial & Residential

2609CO_LAARS_MKPL.indd 1

2609CO_3,32-33,36,38-39_Page_3.indd 39

Touch Touch Touch Touch Touch Just install and power

Adding a bathroom is made easy when no gravity lines are convenient!

GAS LP

800-543-2550 - LibertyPumps.com

8/12/26 2609CO_LibertyPumps_MKPL.indd 2:21 PM 1

www.usboiler.net

7/27/26 2606CO_USBoiler_MKPL.indd 11:10 AM 1

Simple L.P. conversion, no kits

5/13/26 4:55 PM

8/20/26 5:16 PM

Hydronic Products

editor’s choice

RTGH CONDENSING SERIES is designed for installation flexibility and includes a field convertible indoor/ outdoor model, making it an ideal solution for tank retrofits as well as new construction installations. These super high efficiency units feature a best in class Turn Down Ratio (TDR), allowing them to achieve tighter control over temperature output even during lower demand.

EF XT ULTRA HIGH EFFICIENCY COMMERCIAL GAS WATER HEATER

combines high storage capacity with an enhanced heat engine to ensure hot water delivery in demanding commercial applications. ENERGY STAR® certified, the eF XT™ reduces fuel consumption and increases monetary savings with a 97% thermal efficiency. Designed for installation flexibility, the eF XT™ offers multiple air intake and water connections. Bradford White WWW.BRADFORDWHITE.COM

THE ARMOR CONDENSING WATER HEATER LINE expands

▲ THE MAGIC SERIES USB-C

THERMAL IMAGING is a compact thermal camera lineup comprised of Rision Magic and Rision Magic Pro. Connected directly to a supported smartphone, tablet or computer, both models turn existing devices into a portable thermal inspection tool. The modules require no separate battery and are designed for broad USB-C compatibility across supported iOS, Android and Windows devices. Rision WWW.RISION.COM

with five new models, ranging from 399,000 BTU/hr. to 1 million BTU/ hr. They offer up to 99% thermal efficiency and a 10:1 turndown ratio. The commercial units feature the next generation of the SMART TOUCH operating control. The heat exchanger, constructed with grade 316L stainless steel, includes a water-tube design that reduces head loss and provides greater performance and reliability.

Lochinvar WWW.LOCHINVAR.COM

THE CYCLONE FLEX COMMERCIAL GAS WATER HEATER optimizes combustion control with proprietary AiQ Adaptive Gas Technology by identifying gas supply qualities and automatically adjusting parameters for optimal combustion control. It also features over-the-air updates and new max vent lengths. Highly efficient with up to 98% thermal efficiency, it is available in three new input sizes within the company’s 60-, 100- and 119-gal. platforms. The streamlined design features a 7” color touch display.

A. O. Smith WWW.HOTWATER.COM

40 • SEPTEMBER 2026

2609CO_40-41_Products.indd 40

Rheem WWW.RHEEM.COM

▲ THE HONEYWELL HOME

ELITEPRO SMART THERMOSTAT from Resideo features a customizable idle screen that goes beyond a static control panel for a personalized décor statement, offering several choices of design themes and color combinations. Customers can choose to display a fiveday weather forecast, analog or digital clock options, or indoor air quality information. It also includes precision sensing, indoor air quality visibility and proactive insights.

Resideo WWW.RESIDEO.COM

▲ SUREPRESS COPPER PRESS

FITTINGS from QuickFitting incorporate patented visual indication technology that allows installers and inspectors to confirm a pressed connection at the point of installation. Green fills windows once pressed, confirming a successful seal, and is visible up to five feet away. Compatible with leading hydraulic press tool brands. Approved for hot and cold potable water, rainwater/greywater, chilled water and residential steam (5 psi maximum) applications. QuickFitting WWW.QUICKFITTING.COM

THE LEGIOMIXEVO COMMERCIAL DIGITAL MIXING PLATFORM is designed to eliminate mechanical failure, ensure continuous compliance and give total speciﬁcation conﬁdence. Available as a standalone valve assembly or prepiped and prewired on a modular unistrut station, significantly cutting down mechanical room footprint and installation time.

Caleffi WWW.CALEFFI.COM

▲ THE SPM SERIES BOILER

WATER-FIRED WATER HEATER from Diversified Heat Transfer combines a high-efficiency, doublewall, plate-and-frame heat exchanger with an integral digital mixing valve. It continuously monitors demand and automatically adjusts performance to maintain accurate outlet water temperatures under varying load conditions. The semi-instantaneous unit can produce up to 200 gpm of domestic hot water for commercial and industrial applications. Features include a compact footprint that fits through standard mechanical room doorways, factory-packaged piping and controls, removable heat exchanger connections and a 4.3-in. touchscreen interface with native ModBus IP and BACnet IP connectivity.

Diversified Heat Transfer WWW.DHTNET.COM

▲ THE ECODANPRO PRODUCT

LINE FROM METUS is designed for hydronic heating and domestic hot water (DHW) three-phase applications. The CAHV (pictured) is a modular airsource heat pump unit designed for efficient space heating and industrial hot water applications. Using the low-global-warming-potential refrigerant R454C, it delivers outlet water temperatures up to 165° F. Its flexible design allows up to 16 units to be grouped for scalable capacity. Also features rotation function, wide operating temperature range and low maintenance requirements. It has a nominal operating capacity of 136,480 BTU/H and can be used as a single unit or part of a multiple-unit system.

Mitsubishi Electric Trane HVAC US WWW.MITSUBISHICOMFORT.COM

➤ www.contractormag.com

8/20/26 2:41 PM

New Products

editor’s choice

THE GIBSON WORK BOOT COLLECTION from KEEN Utility

PROPRESS AND MEGAPRESS WAFER CHECK VALVES from

Viega are designed to integrate seamlessly with Viega press systems. Their compact, lightweight inline design makes installation easier than traditional full-body check valves while reducing pressure drop for efficient flow. They provide a streamlined solution across plumbing and mechanical applications with multiple material and sealing options to meet a wide range of project requirements. Viega WWW.VIEGA.US

THE OPEN-TOP CARGO BASKET

▲ THE PROTAC 2.0 DUCKS

UNLIMITED HEADLAMP is a limitededition, co-branded rechargeable headlamp designed for anyone who requires dependable, hands-free lighting in low-light environments. It includes a custom Ducks Unlimited elastic head strap, a green filter for enhanced visibility in outdoor environments, an SL-B50 rechargeable battery pack that charges directly via an included USB-C charging cord. It offers three output levels to match a range of lighting needs.

from Buyers Products is a heavy-duty diamond tread aluminum opentop cargo basket that provides a durable, corrosionresistant storage solution for concrete bodies, service bodies, flatbeds and equipment trailers. Designed for secure, easy-to-access storage, it helps contractors organize and transport tools, equipment and jobsite supplies while keeping essential gear within reach.

▲ SMARTPLATE EV HEATERS from AERCO complement condensing boilers in low-temperature applications, providing safe, reliable domestic hot water while promoting system-wide energy efficiency. They offer single-point header connections for domestic hot water, cold water, boiler water inlet, boiler water outlet and electrical power supply. Available in seven sizes, the compact units support loads ranging from 10 to 140 gal. per minute. When paired with a condensing hydronic boiler, they can minimize radiation losses and maximize boiler efficiency. All potable water-side parts are stainless steel, copper or copper alloy materials. Package includes a heat exchanger, full controls package and three-way electronic control valve.

AERCO WWW.AERCO.COM

Buyers Products WWW.BUYERSPRODUCTS.COM

Streamlight WWW.STREAMLIGHT.COM

▲ CLEARDRAIN PVC

COMMERCIAL HVACR from

▲ THE F SERIES INLINE FLOW METER features an ultrasonic,

▲ THE WINDOW WARRIOR SIDE

WINDOW PROTECTION SYSTEM is designed for commercial fleets, Class B and Class C RVs. Engineered for Ram ProMaster, Ford Transit and Mercedes Sprinter vans, the heavy-duty matte black shield virtually eliminates breakins through vulnerable cab windows. Features a keyless, three-step latching system and installs in under 30 seconds.

Window Warrior WWW.WINDOWWARRIOR01.COM

stainless-steel, service‑friendly design that delivers reliable, low‑maintenance performance in demanding food and beverage processing applications. With no moving parts in the water stream, it increases service life by eliminating mechanical wear and enhancing long-term reliability in demanding environments. Treated surfaces and scale-resistant materials help preserve long-term accuracy and performance by reducing buildup. Its module can be serviced without removing the meter body from the plumbing.

AQ Matic Valves & Controls AQMATICVALVESANDCONTROLS.COM

RectorSeal is now available for commercial and industrial HVACR applications, including grocery stores, convenience stores, refrigeration case drain routing and rooftop units. Zinc incorporated into the manufacturing process gives the inner wall a smooth, slippery surface that helps prevent the growth of bacteria and algae. It can reduce white slime growth by up to 98% and slime-blocking bacterial growth by up to 99.9%. It reduces reliance on chemical treatments, biocide tablets and recurring maintenance programs. Rated for refrigeration capacities of up to 20 tons, it offers a complete lineup of fittings for routing refrigeration case drains.

RectorSeal WWW.RECTORSEAL.COM

➤ www.contractormag.com

2609CO_40-41_Products.indd 41

expands its low-profile Gibson collection in Hiker, Chelsea, and Slip-On silhouettes in several colors, as well as soft toe options. Blending an all-leather upper with an energyreturning midsole, safety highlights include asymmetrical carbon toes that are completely nonmetallic and 15% lighter than steel, as well as an EHrated oil- and slip- resistant outsole.

KEEN Utility WWW.KEENFOOTWEAR.COM

OPTIWAVE RADAR LEVEL TRANSMITTERS are ideal for solids and liquid applications. The OPTIWAVE 1530 provides a costeffective solution with a measuring range of 9.2', making it well-suited for small to medium silos, stockpiles, bunkers and tanks. The OPTIWAVE 1560 extends this capability to 98.4' for long-range measurement in tall silos, large tanks and deep vessels. Both models deliver drift-free, maintenance-free operation without the need for recalibration. The flushmounted, concave PVDF lens antenna offers excellent chemical resistance.

KROHNE WWW.KROHNE.COM

THE 8 TPI TORCH WITH NITRUS CARBIDE BLADE FOR CAST IRON provides five times the life over standard carbide teeth, limiting the need for blade changes. It is ideal for fast, smooth cuts in hard cast iron, stainless steel, black pipe, rebar and angle iron. Available in 6", 9-in. and 12" blade lengths in one-, three- and five-packs.

Milwaukee Tool WWW.MILWAUKEETOOL.COM

SEPTEMBER 2026 • 41

8/20/26 2:41 PM

Editorial

by Steve Spaulding EDITOR-IN-CHIEF

Setting the Right Priorities

dult life is filled with obligations and responsibilities. And because our time and resources are always limited, a good part of being an adult is about setting priorities, both professional and personal. Most of the Best Practices columns I edit each month are about aligning priorities. Too many contractors prioritize expanding their business (more jobs, more trucks, more employees) over creating systems that will let their business grow and succeed without them always driving the process. We have two marketing columns this month—Keith Carpenter’s on 28 and Spencer Carney’s on 31. Carpenter writes about how that one-star review (usually the last thing anyone wants do deal with) needs to be a priority, not for the customer who wrote it, but for the next customer who reads it. Carney talks about how a company’s online presence needs to be prioritized; that reputation these days is more than a simple outgrowth of the good work you perform. At one time an online reputation wasn’t on anybody’s list of priorities, but times change, and priorities shift. Back in the

1940s and ‘50s energy efficiency wasn’t a top priority for building owners—energy was cheap. Now, the lifetime energy performance of a building is a critical concern. To cite three examples in this issue: • Our cover case story features a Manhattan high-rise making inno-

but for the public-private partnerships that worked to make it happen. • In our hydronic case study on pg. 26, read how a home in Colorado combined a mini-split heat pump with a high-efficiency boiler to deliver comfort, efficiency, reliability,

If you can’t decide what is and what isn’t important you’re wasting time, money, and setting yourself up for trouble. vative use of heat pump technology. The Lochinvar heat pump not only draws its air supply from the building’s general exhaust, it then uses a direct heat exchanger for the domestic hot water. • Chicago is breaking ground on its first, all-electric, geothermal high-rise (read the story on pg. 3). That the building has reached the construction phase is a triumph, not just for the design and technology involved,

and more than 6,000 sq. ft. of radiant snowmelt. Of course, sometimes, when it comes to system efficiencies, it can feel like we aren’t prioritizing so much as having our priorities set for us by state and federal legislation. This is typically accomplished through the carrot of tax rebates and the stick of minimum efficiency requirements. And, for a wide range of issues, it can often feel like the government has its priorities out of whack. The top story

on this issue’s cover is about the recent wave of cyberattacks on the nation’s water infrastructure. The Water Resources Development Act (WRDA) of 2026 (which I wrote about last month) currently moving through Congress is offering $25 million a year to improve cybersecurity at water and wastewater treatment facilities. Just a little back-of-the-envelope math has that work out to about $1,087 per facility which is, put simply, nowhere near enough to address what is a growing threat. We can only hope it won’t take a cyberattack-induced public health crisis for the government to get serious. Since we’re on the topic of an unserious government, the national debt has just recently passed the $40 trillion mark. I’m not pointing fingers at any one administration or at any one party—in my opinion there is plenty of blame for everyone to share. But I feel it illustrates my original point: the need to set priorities. If you don’t say, “yes, this is important,” and “no, this can wait,” then everything just goes on the credit card. Which is fine… until the bill comes due.

ADVERTISER INDEX Advertiser

Page

Website

AquaGuard LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.aquaguard.solutions Ariston Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ariston.com Cintas Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cintas.com/contractormag Daikin Comfort Technologies North America Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . daikincomfort.com ECR International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . dunkirk.com FloLogic Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . flologic.com General Pipe Cleaners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IFC, 37 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.drainbrain.com IAPMO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . https://iapmo.org International Exposition Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.ahrexpo.com LAARS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.laars.com Liberty Pumps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . libertypumps.com Omega Flex Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TracPipe.com Progressive Insurance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . progressivecommercial.com U.S. Boiler Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.usboiler.net Watts Water Technologies, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15, 43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.watts.com

SALES CONTACTS Associate Publisher & Midwest, Bill Boyadjis 973-829-0648 bboyadjis@endeavorb2b.com South: Senior Manager, Business Development, Randy Jeter 512-263-7280 rjeter@endeavorb2b.com East Coast: Senior Manager, Business Development, Brian Sack 732-629-1949 bsack@endeavorb2b.com West Coast: Key Account Manager, Ellyn Fishman 949-239-6030 efishman@endeavorb2b.com Account Manager Steve Suarez 941-259-0867 ssuarez@endeavorb2b.com Director of Sales, Buildings & Construction Group, Joe Agron 941-200-4778 jagron@endeavorb2b.com

Woodford Mfg. Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.woodfordmfg.com

42 • SEPTEMBER 2026

2609CO_42_Editorial.indd 42

➤ www.contractormag.com

8/21/26 4:43 PM

Made to comply. Made to last.

Complete Line of Cast Iron Specification Drainage Products

PRO-PLUS® Trench Drain System

Commercial drainage products up to 100% domestic when specified Compliant with strict government regulations for federally funded projects Pre-packaged in protective, biodegradable plastic Complete with product compliance certification documentation

Learn More

3:05 PM

2605CO_WattsWaterTech_Josam.indd 1 2609CO_C2-C4_Covers.indd 3

Josam.com/Domestic

4/17/26 5:27 2:52 PM PM 8/20/26

Royal Boiler Series CH-80, 100, 120, 150, 180 CO-90, 150, 200 (Combi Models) Gas-Fired Condensing, High Efficiency, Wall Hung

• Next Generation Enhanced Stainless Steel Water-Tube Heat Exchanger • BlueJet Burner with Improved Flame Stability & Reduced NOX • Cold Burner Door Design for Improved Efficiency and lower surface temperature • Up to 95.2% AFUE Efficiency and Up to 10:1 Turndown Ratio • 8 Residential Models 80 - 200 MBH with Combi models available • 3 Light Commercial Models 299 - 470 MBH • Cascade up to 16 Boilers with Built-In Control • 1 of 18 Languages Available for Display • Modbus Connection • Optional Floor Stand Available

dunkirk.com 800.325.5479

2609CO_ECRInternational.indd4 1 2609CO_C2-C4_Covers.indd

7/27/26 5:27 9:34 PM AM 8/20/26